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#7 [04:51] * steverson [webchat@din-168-232-149-80.vivatelecomnet.com.br] has joined #minecrafthelp
#8 [04:52] <steverson> hi
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#10 [04:58] * Phil [webchat@aftr-109-91-37-193.unity-media.net] has joined #minecrafthelp
#11 [04:58] <Phil> Hi who can help me please
#12 [04:59] <Phil> I can not enter into my MC
#13 [04:59] <Phil> it says error on my password
#14 [04:59] <Phil> I can not log in
#15 [05:00] <Andrio> What error?
#16 [05:01] <Phil> It always says passowrd or email
#17 [05:03] <Andrio> ??> Phil login/throttle
#18 [05:03] <Absol> Phil: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#19 [05:03] <Absol> Phil: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#20 [05:03] <Phil> Ok thank you I will try
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#24 [06:51] <Phant> G'day, got any tekkit users around here? I don't have a huge amount of free time to spend creating my own modpack, so I was after suggestions on what the best tekkit modpack is for survival based progression without all industry stuff, but with galacticraft
#25 [06:51] <GreyVulpine> This channel generally isn't suited for mod help
#26 [06:51] * karateninja003 [webchat@host123-160-dynamic.52-79-r.retail.telecomitalia.it] has joined #minecrafthelp
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#30 [07:16] * Mela [webchat@71-215-20-250.dvnp.qwest.net] has joined #minecrafthelp
#31 [07:16] <Mela> Hello
#32 [07:17] <Mela> When I load into minecraft it won't let me click "single player" or "multiplayer" or anything else on the screen.
#33 [07:20] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#35 [07:26] * Phant [webchat@124.191.227.185] has quit. (Ping timeout: 180 seconds)
#36 [07:26] <MiqellDestroyer> i need help
#37 [07:27] <MiqellDestroyer> i have a error with minecraft
#38 [07:38] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:8cb5:e335:41f3:ce86] has joined #minecrafthelp
#39 [07:38] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#40 [07:38] * Specialities-HealthBars [webchat@24.224.208.160] has joined #minecrafthelp
#41 [07:39] <Specialities-HealthBars> Hey I'm the owner of two accounts, Specialities and HealthBars. I want to switch their names without somebody stealing it from me.
#42 [07:40] <Andrio> Specialities-HealthBars, may I ask why?
#43 [07:41] <Specialities-HealthBars> I got the name HealthBars on my alternate account, which has no ranks or cape, and I wanted to switch the name to my main account with all that stuff.
#44 [07:41] <Andrio> ah
#45 [07:41] <Specialities-HealthBars> Can that be done or am I out of luck...
#46 [07:41] <Andrio> Specialities-HealthBars, well, I believe the only way to be certain about that is to get help from Mojang.
#47 [07:42] <Andrio> ??> Specialities-HealthBars account/send-email
#48 [07:42] <Absol> Specialities-HealthBars: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [07:42] <Absol> Specialities-HealthBars: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [07:42] <Specialities-HealthBars> Okay, thank you!
#51 [07:42] <Andrio> no problem.
#52 [07:46] * Specialities-HealthBars [webchat@24.224.208.160] has quit. (Quit: Web client closed)
#53 [07:56] * Nok46 [webchat@50.155.119.78.rev.sfr.net] has joined #minecrafthelp
#54 [07:56] <Nok46> Anyone there ?
#55 [07:58] <Nok46> Cuz, it's not like I'm looking for help for 4 days now ><
#56 [07:58] * KO2019 [webchat@netblock-68-183-224-207.dslextreme.com] has joined #minecrafthelp
#57 [07:58] <Andrio> ??> Nok46 ask
#58 [07:58] <Absol> Nok46: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#59 [07:58] <Absol> Nok46: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#60 [07:58] <Nok46> Andrio - https://www.planetminecraft.com/forums/minecraft/help/when-i-launch-minecraft-regardless-of-the-version-i-chose-he-s-freezing-crashing-everytime-i-try-to-create-or-delete-a-map_565660
#61 [07:58] <Nok46> All is here
#62 [07:58] <Nok46> With screenshots
#63 [07:58] <Nok46> And all I can say
#64 [08:00] <Nok46> I've been looking for help on Mojira, Planetminecraft and IRC and nobody solved this so far, Mojira moderators told me that they aren't able to help me because they solve bug and no technical issuess
#65 [08:00] <Nok46> And my Planetminecraft post got only one person answering for more than 40 views
#66 [08:01] <Nok46> And I keep trying thins like updating my nVidia driver, uninstalling and reinstalling Java
#67 [08:01] <Nok46> And nothing is working
#68 [08:02] <Nok46> I asked help to GreyVulpine yesterday and I never heard of him after some point
#69 [08:02] <Nok46> I've been connected for 12 hours on IRC and got nothing so far
#70 [08:02] <Nok46> So well, I'm back
#71 [08:04] <Nok46> Andrio - So if you could be the one helping me solve this problem... :/
#72 [08:08] <Nok46> Andrio ?
#73 [08:09] <Andrio> Nok46, I'm not sure about that issue, I'm afraid. If I understand correctly it could be caused by malware or antimalware
#74 [08:10] <Nok46> I'll install adwcleaner and see then
#75 [08:10] <Andrio> mm
#76 [08:11] <Nok46> It's scanning
#77 [08:13] * Nok46_ [webchat@50.155.119.78.rev.sfr.net] has joined #minecrafthelp
#78 [08:14] <Nok46_> Andrio - I'm back
#79 [08:14] <Nok46_> So let's see
#80 [08:14] * Nok46 [webchat@50.155.119.78.rev.sfr.net] has quit. (Ping timeout: 180 seconds)
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#83 [08:15] <Nok46> Andrio ?
#84 [08:15] <Andrio> Nok46?
#85 [08:15] <Nok46> I love you T-T
#86 [08:15] <Andrio> :o
#87 [08:15] <Nok46> It worked
#88 [08:15] <Andrio> oh
#89 [08:15] <Andrio> Nice.
#90 [08:15] <Nok46> After 4 days
#91 [08:15] <Nok46> Spending my life on every MC support platform
#92 [08:15] <Nok46> YOU
#93 [08:15] <Nok46> are the one seting me free
#94 [08:15] * _patata_ [webchat@162.199.76.188.dynamic.jazztel.es] has joined #minecrafthelp
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#96 [08:16] <Nok46> Ask me anything T-T
#97 [08:16] <Nok46> (except money)
#98 [08:16] <Nok46> (cuz I don't ave any)
#99 [08:19] <Nok46> Andrio - Just to say (more seriously) really thank you, you've made my day, if I can do anything to help you, I don't know, like, leaving a good opinion about you as a volunteer just tell me, I don't know how it work to be a volunteer in here, but I hope you'll have a nice day.
#100 [08:19] * KO2019 [webchat@netblock-68-183-224-207.dslextreme.com] has quit. (Ping timeout: 180 seconds)
#101 [08:20] * Guckiet [webchat@acsx126.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#102 [08:20] <Andrio> Well, unless you know of better ways to look for Notch apples, never mind
#103 [08:20] <Guckiet> Hello , I have question
#104 [08:20] <Andrio> Should probably stop referring to them as Notch apples.
#105 [08:20] <Andrio> The official term is 'enchanted golden apple'.
#106 [08:20] <Andrio> ??> Guckiet ask
#107 [08:20] <Absol> Guckiet: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#108 [08:20] <Absol> Guckiet: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#109 [08:21] <Guckiet> My account was stolen , but i get it now , I want change nickname but I must wait 23 days ;-;
#110 [08:21] <Andrio> ??> Guckiet account/send-email
#111 [08:21] <Absol> Guckiet: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#112 [08:21] <Absol> Guckiet: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#113 [08:21] <Guckiet> ty
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#117 [09:28] * romeu [~Systems@138.117.192.114] has joined #minecrafthelp
#118 [09:28] <romeu> 13,0013x
#119 [09:28] <romeu> 13,0013h13e13l13p13?
#120 [09:28] <romeu> 13,0013h13e13l13p13?
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#124 [09:33] * TheGreatGC [webchat@96.58.177.220] has joined #minecrafthelp
#125 [09:34] <TheGreatGC> i keep trying to login and it won't let me, i also did all the methods and it still says incorrect username and password
#126 [09:34] <TheGreatGC> what do i do?
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#135 [10:18] * rob_ [webchat@cpe-174-101-102-169.columbus.res.rr.com] has joined #minecrafthelp
#136 [10:19] <rob_> I'm having trouble locating my old Minecraft account email, which contains my transaction ID, to migrate my account. Might not have access to the email anymore.
#137 [10:31] * rob_ [webchat@cpe-174-101-102-169.columbus.res.rr.com] has quit. (Ping timeout: 180 seconds)
#138 [10:55] * sander_ [webchat@178.164.40.219] has joined #minecrafthelp
#139 [10:56] <sander_> i have downloaded minecraft, but when i try to log in i get error, pixxel format not accelerated, i have a copy of my dxdiag
#140 [10:59] <sander_> is anyone here?
#141 [11:14] * Trevor [webchat@172.56.11.89] has joined #minecrafthelp
#142 [11:16] <Trevor> I have two old accounts that I am not able to login to anymore. MYxNINJAxMONKEY and I changed the name to Inf\uZed_Monkey (I believe, not sure on the underscore) and my other account Diamond_Kraft. I have the email to the diamond_kraft account but am not recieving any emails to change the password.
#143 [11:17] <Trevor> InfuZed_Monkey
#144 [11:18] <Trevor> And I do not remember my email for the Monkey account.
#145 [11:20] * elijahisnina [webchat@cpe-71-75-19-25.carolina.res.rr.com] has joined #minecrafthelp
#146 [11:21] <elijahisnina> https://paste.ubuntu.com/=2WPnZCZtsp/
#147 [11:21] <elijahisnina> i keep getting a crash report
#148 [11:22] <elijahisnina> this worked before I upgraded to windows 10 but now it will not launch
#149 [11:25] <elijahisnina> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#150 [11:28] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has quit. (Ping timeout: 198 seconds)
#151 [11:30] <elijahisnina> is anyone on here
#152 [11:37] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#154 [12:04] * Jawed1 [webchat@host86-150-253-120.range86-150.btcentralplus.com] has joined #minecrafthelp
#155 [12:05] <Jawed1> how do i retrieve my lost password when i get no response by email?
#156 [12:14] * Freddy174 [webchat@164.207.broadband11.iol.cz] has joined #minecrafthelp
#157 [12:15] <Freddy174> helo. my minecraft account has been stolen. Can you help me?
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#162 [13:22] * TheMatu28 [webchat@host227.190-229-17.telecom.net.ar] has joined #minecrafthelp
#163 [13:23] <TheMatu28> Hi, I havent play minecraft since two years, i used to have a premium account but now i cant remember mi email. Can you help me please
#164 [13:24] * TheMatu28 [webchat@host227.190-229-17.telecom.net.ar] has quit. (Client Quit)
#165 [13:25] * TheMatu28 [webchat@host227.190-229-17.telecom.net.ar] has joined #minecrafthelp
#166 [13:26] <TheMatu28> Hi, I havent played minecraft since two years, I had a premium account but now i cant remember mi email, Can you helpo me please?
#167 [13:29] * jazzy [webchat@23-118-176-113.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
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#169 [13:32] <TheMatu28> hey
#170 [13:39] * Mr_Struzzo [webchat@151.45.175.77] has joined #minecrafthelp
#171 [13:40] <Mr_Struzzo> hi I would have a minecraft problem with the account because 'I always make mistakes despite the credentials are right
#172 [13:43] <Mr_Struzzo> gives me a server error on the launcher, while on the official minecraft website an error that says: oops an error has prevented you from processing your request.
#173 [13:43] <Mr_Struzzo> gives me a server error on the launcher, while on the official minecraft website an error that says: oops an error has prevented you from processing your request.
#174 [13:44] <Mr_Struzzo> does anyone know how to help me?
#175 [13:48] * TwistedViolinist [webchat@47-216-93-19.bhcycmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
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#177 [13:56] * zoeymarie06 [webchat@53526ACE.cm-6-3b.dynamic.ziggo.nl] has joined #minecrafthelp
#178 [13:58] * Mr_Struzzo [webchat@151.45.175.77] has joined #minecrafthelp
#179 [14:08] <Mr_Struzzo> hi I have a problem with my minecraft account I think it's a server problem because 'on my account does not let me in and gives me errors while with the accounts of some of my friends (who have kindly lent me) I can to play quietly. Does anyone know how to solve this? Thanks in advance.
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#181 [14:15] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
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#184 [14:22] <sonic4347> what do i do if i forgot my password and my email is not receiving the password reset email
#185 [14:23] <sonic4347> need help please
#186 [14:26] <sonic4347> what do i do if i forgot my password and my email is not receiving the password reset email
#187 [14:26] <GreyVulpine> sonic4347 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#188 [14:28] <sonic4347> i did already but they havent got back to me yet its been almost 2 days
#189 [14:28] * piotrex43 [~piotrex43@188.47.126.243.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#191 [14:35] <Mr_Struzzo> hi I have a problem with my minecraft account I think it's a server problem because 'on my account does not let me in and gives me errors while with the accounts of some of my friends (who have kindly lent me) I can to play quietly. Does anyone know how to solve this? Thanks in advance.
#192 [14:35] * roban963 [webchat@62.101.36.22] has joined #minecrafthelp
#193 [14:36] <roban963> Uh
#194 [14:36] <roban963> my minecraft gmail is fcked
#195 [14:36] <roban963> so heres the story
#196 [14:36] <roban963> i was going to migrate and i did it but then soon after i realise i migrated wrong gmail
#197 [14:37] * roban963 [webchat@62.101.36.22] has quit. (Client Quit)
#198 [14:46] * Fraser [webchat@90.206.221.44] has joined #minecrafthelp
#199 [14:46] <Fraser> Hello
#200 [14:47] <Fraser> My question is
#201 [14:47] <Fraser> So basically I just bought another version of minecraft because I wanted an "alt account" some people call it
#202 [14:47] <Fraser> I got it, and it's still saying that I have the demo version and not the full version
#203 [14:47] <Fraser> How do I fix this?
#204 [14:48] <GreyVulpine> Generally happens when you log in with an email account that doesn't have minecraft purchased under it
#205 [14:48] <GreyVulpine> Did you purchase it directly from Mojang?
#206 [14:48] <Fraser> Yes
#207 [14:48] <Fraser> From Mojang
#208 [14:48] <GreyVulpine> Then you'll need to either find the right email address you purchased it under, or contact Mojang Support to get started on account recovery
#209 [14:49] <Fraser> How would I do that?
#210 [14:49] <GreyVulpine> Fraser - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#211 [14:49] <Fraser> And I know the email I purchased it under
#212 [14:50] <Fraser> How do I send a support ticket?
#213 [14:51] <GreyVulpine> See my link
#214 [14:52] <Fraser> I don't understand how to send it?
#215 [14:53] <Fraser> And when I bought Minecraft, it would've sent it to my email
#216 [14:53] <Fraser> Saying that I did
#217 [14:53] <Fraser> But it didn;t
#218 [14:53] <Fraser> I 100% bought it under that email though?
#219 [14:53] * cornelius_gamer [webchat@188-179-173-34-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#220 [14:53] <GreyVulpine> Log into your Mojang account using that email, what do you see?
#221 [14:54] <Fraser> It just says
#222 [14:54] <Fraser> My gift codes
#223 [14:54] <Fraser> and this little slide underneath about gift codes
#224 [14:55] <sonic4347> whats the number to mojang ?\
#225 [14:55] <sonic4347> whats the customer support number to mojang
#226 [14:56] <Lord_Ralex> There is no number.
#227 [14:56] <Mr_Struzzo> hi I have a problem with my minecraft account I think it's a server problem because 'on my account does not let me in and gives me errors while with the accounts of some of my friends (who have kindly lent me) I can to play quietly. Does anyone know how to solve this? Thanks in advance.
#228 [14:56] <sonic4347> dang it
#229 [14:56] <Fraser> GreyVulpine?
#230 [14:56] <Fraser> It just says "My Gift Codes" with this little slide underneath about the gift codes
#231 [14:57] * cornelius_gamer [webchat@188-179-173-34-dynamic.dk.customer.tdc.net] has quit. (Ping timeout: 180 seconds)
#232 [14:57] <Fraser> It doesn't show like the "Joined August 16, 2013" or whatever
#233 [14:58] <mattym> Fraser, That means it was never purchased on that account.
#234 [14:58] * GentBot [webchat@94.11.145.68] has joined #minecrafthelp
#235 [14:59] <GentBot> Hello, im trying to login and play but im unable to log in at all, i havent received any email at all even though i've asked to rest my password
#236 [15:00] <mattym> GentBot, Did you check in any spam/junk folders in the email?
#237 [15:00] <GentBot> Yep
#238 [15:00] <mattym> ??> GentBot account/send-email
#239 [15:00] <Absol> GentBot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [15:00] <Absol> GentBot: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#241 [15:02] <GentBot> Ok i'll try that
#242 [15:02] <GentBot> thank you
#243 [15:04] <GentBot> how would i go about finding my transaction ID? its been maybe 7 years since i bought the game
#244 [15:15] * Mr_Struzzo [webchat@151.45.175.77] has quit. (Ping timeout: 180 seconds)
#245 [15:20] * DiaboloFan [webchat@p5DE2B679.dip0.t-ipconnect.de] has joined #minecrafthelp
#246 [15:21] <DiaboloFan> hello I have a problem with accessing my minecraft account I wanted to reset my password as it won't work but I then need to answer my safety questions but I don't remember them what can I do?
#247 [15:27] * EMI [webchat@pool-72-89-239-122.nycmny.fios.verizon.net] has joined #minecrafthelp
#248 [15:28] * sonic4347 [webchat@75-170-184-113.desm.qwest.net] has quit. (Quit: Web client closed)
#249 [15:28] <EMI> I CANT GO BACK TO THE LATEST REALEASE 1.12.2
#250 [15:29] <EMI> IT SAYS ERROR WHEN I WANT TO GO BACK TO THAT VERSION
#251 [15:29] * clarjon1 [~clarjon1@23-248-49-211.tpia.execulink.com] has joined #minecrafthelp
#252 [15:29] * EMI [webchat@pool-72-89-239-122.nycmny.fios.verizon.net] has quit. (Client Quit)
#253 [15:31] <DiaboloFan> hello I have a problem with accessing my minecraft account I wanted to reset my password as it won't work but I then need to answer my safety questions but I don't remember them what can I do?
#254 [15:32] <mattym> ??> DiaboloFan account/send-email
#255 [15:32] <Absol> DiaboloFan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#256 [15:32] <Absol> DiaboloFan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#257 [15:33] * zaza2629 [webchat@trrbpq6503w-lp140-04-174-93-137-111.dsl.bell.ca] has joined #minecrafthelp
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#259 [15:35] * kkellogg378 [webchat@67.237.25.27] has joined #minecrafthelp
#260 [15:35] <kkellogg378> I want to ask if anyone has the 0.30_03 update for Minecraft
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#262 [15:38] * Jawed1 [webchat@host86-150-253-120.range86-150.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
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#265 [15:58] * Armandas322 [webchat@88-106-242-176.dynamic.dsl.as9105.com] has joined #minecrafthelp
#266 [16:01] <Armandas322> so, I was playing minecraft until I decided to turn off my launcher, after a while, I turned my launcher back on, and I was logged out, I tried logging in multiple times, changing passwords too. After I read something, it told me to change the password and wait an hour, so I waited an hour. I tried logging in with my new password and it didn't work, I would love this to be fixed. Thank you for reading
#267 [16:01] <mattym> Armandas322, Wait an hour, then change the password.
#268 [16:02] <Armandas322> I did that already
#269 [16:02] <Armandas322> oh
#270 [16:02] <Armandas322> sorry, my bad
#271 [16:02] <Armandas322> I'll try it, thanks
#272 [16:02] <mattym> Armandas322, No, you need to wait an hour, with no login attempts or password changes. After the hour set a new password then attempt a login.
#273 [16:03] <Armandas322> alright, got it, thx
#274 [16:06] * Amanda [webchat@162-199-122-71.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#275 [16:07] * piotrex43 is now known as Frisk
#276 [16:07] <Amanda> Hi, when I log into the minecraft launcher with my username and password it logs in and works just fine but when I try to login on minecraft.net or mojang.com with my email it won't let me log in.
#277 [16:08] <mattym> Amanda, If you still log in with a username and password, you need to migrate the account to use the web services
#278 [16:08] <Amanda> I tried to migrate my account with the username and email but it says I already did it
#279 [16:08] * mkg [webchat@c-73-233-31-227.hsd1.pa.comcast.net] has joined #minecrafthelp
#280 [16:09] <mattym> Amanda, If you had, you would no longer be able to log in with a username
#281 [16:09] <mkg> whenever i try to play the game an error comes up
#282 [16:09] <mattym> mkg, What does the error say?
#283 [16:10] <mkg> "no such file or directory"
#284 [16:10] <mattym> mkg, What is the full error
#285 [16:10] <mkg> Error details: No such file or directory Filename on disk: lwjgl-platform-2.9.4-nightly-20150209-natives-osx.jar Path: /Users/MaryKateGriesser/Library/Application Support/minecraft/libraries/org/lwjgl/lwjgl/lwjgl-platform/2.9.4-nightly-20150209/lwjgl-platform-2.9.4-nightly-20150209-natives-osx.jar Exists: false
#286 [16:11] <mattym> ??> mkg mac/reinst
#287 [16:11] <Absol> mkg: You may need to reinstall the locally installed files that Minecraft puts into place.
#288 [16:11] <Absol> mkg: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#289 [16:12] * Amanda [webchat@162-199-122-71.lightspeed.cicril.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#290 [16:12] <mkg> a terminal?
#291 [16:13] <mattym> mkg, Yes its a program on Macs
#292 [16:14] * Kukui [webchat@cpe-76-173-216-106.hawaii.res.rr.com] has joined #minecrafthelp
#293 [16:14] <Kukui> Hi! I'm having a lot of trouble lately.
#294 [16:14] <mkg> i don't have that program
#295 [16:15] <mattym> mkg, You cant not.
#296 [16:15] <mattym> Kukui, Explain the problems you are having.
#297 [16:15] <Kukui> See, when I open minecraft, I can usually get the first window to work properly. I select single player, like always, and then it gets to the next screen for me to choose my world, but it's frozen. It won't let me select a world. I had this problem a while ago, and giving more RAM to minecraft got it to work for a bit. Now it's just doing the same thing again.
#298 [16:15] * Andrew_ [webchat@79.171.53.208] has joined #minecrafthelp
#299 [16:16] <mattym> ??> Kukui av/adwcleaner
#300 [16:16] <Absol> Kukui: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#301 [16:16] <Absol> Kukui: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#302 [16:16] <Kukui> I've scanned my computer with Malwarebytes and it's clean. Are you sure it's malware?
#303 [16:16] <mkg> mattym, i search for it and nothing comes up
#304 [16:17] <Andrew_> When I try to connect to a Minecraft server it says that I need to have wifi to play with my friends. Can I do something to play with my mobile data?
#305 [16:18] <mattym> Kukui, Malware, adware, other problematic issues, ADWCleaner usually fixes what you have described.
#306 [16:18] <mattym> Andrew_, There is a setting in the options somewhere to allow mobile data.
#307 [16:18] <Kukui> Okay, thank you. I'll come back if it doesn't work. ^-^
#308 [16:19] * noipri [webchat@91.176.137.192] has joined #minecrafthelp
#309 [16:20] <noipri> so i was making a account for my brother but when i register it keeps on saying oops, i even verified
#310 [16:20] * e_l1997 [~quassel@2.67.214.174.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#311 [16:20] <mattym> noipri, What is the exact error you are getting?
#312 [16:20] <noipri> its in dutch
#313 [16:21] <mattym> noipri, Doesnt matter
#314 [16:21] <noipri> oops, Door een fout is je verzoek niet verwerkt. Probeer het nog eens.
#315 [16:21] <mattym> ??> noipri tools/hjt
#316 [16:21] <Absol> noipri: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#317 [16:21] <Absol> noipri: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#318 [16:22] <noipri> ok
#319 [16:23] <Kukui> I did the scan, but it didn't find anything at all. Should I try restarting my computer?
#320 [16:24] <mattym> Kukui, Yeah, see if anything changes after
#321 [16:24] <Kukui> Okay, I'll be back after if it doesn't work. Thank you again!
#322 [16:25] <mkg> i did the terminal sand it says its creating a backup of my data directory
#323 [16:25] <mkg> so what should i do after this?
#324 [16:25] <noipri> here you go
#325 [16:25] <noipri> https://paste.ubuntu.com/=tXHKDmWRhx/
#326 [16:25] <mattym> mkg, Wait for the command to finish
#327 [16:25] <mattym> mkg, When its done, try starting the game again.
#328 [16:25] <mkg> okay will it tell me its done
#329 [16:25] <mattym> ??> noipri info/mcleaks
#330 [16:25] <Absol> noipri: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#331 [16:25] <Absol> noipri: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#332 [16:26] * Kukui [webchat@cpe-76-173-216-106.hawaii.res.rr.com] has quit. (Quit: Web client closed)
#333 [16:26] <mattym> mkg, I think it will either say its done, or show a completed percentage
#334 [16:26] <noipri> thx
#335 [16:27] <noipri> sya
#336 [16:27] <noipri> cya have good day
#337 [16:27] * noipri [webchat@91.176.137.192] has quit. (Quit: Web client closed)
#338 [16:27] <mkg> okay well it said already uninstalled please try starting the game
#339 [16:27] <mkg> and i did and the same thing popped back up
#340 [16:28] <mkg> "line 63: no such file or directory
#341 [16:28] <mattym> mkg, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#342 [16:29] * KnightOfLife [webchat@51.37.142.31] has joined #minecrafthelp
#343 [16:29] <mkg> well my mac defiantly has an anti virus sofeware
#344 [16:29] <mkg> but I'm not sure about the others.. anyway i can figure it out
#345 [16:30] <mattym> mkg, Basically just knowing what you have installed, which AV program is used?
#346 [16:33] * mkg [webchat@c-73-233-31-227.hsd1.pa.comcast.net] has quit. (Quit: Web client closed)
#347 [16:33] <KnightOfLife> hey, i'm having problems with optifine, it keeps lagging and freezing and i cant play at all
#348 [16:34] <mattym> ??> KnightOfLife mods
#349 [16:34] <Absol> KnightOfLife: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#350 [16:34] <KnightOfLife> no
#351 [16:34] <KnightOfLife> no mods
#352 [16:34] <mattym> KnightOfLife, Optifine IS a mod.
#353 [16:34] <KnightOfLife> oh sht
#354 [16:34] <KnightOfLife> uh
#355 [16:34] <KnightOfLife> what do I do then?
#356 [16:35] <mattym> KnightOfLife, Contact their support
#357 [16:35] <KnightOfLife> it told me to put my information to a "launcher log" but idk what that is
#358 [16:35] * noipri [webchat@91.176.137.192] has joined #minecrafthelp
#359 [16:35] <mattym> KnightOfLife, Contact their support.
#360 [16:35] <KnightOfLife> not information but the files and stuff
#361 [16:35] <KnightOfLife> can you send me a link to their support please?
#362 [16:36] <mattym> KnightOfLife, Find it wherever you found the files for it.
#363 [16:36] <KnightOfLife> i found the files in my minecraft log
#364 [16:36] <noipri> so i was here earlier and got told that i got mcleaks or altdispenser but i looked trought my pc and nothing
#365 [16:36] <mattym> noipri, Look harder
#366 [16:37] <mattym> ??> noipri info/mcleaks
#367 [16:37] <Absol> noipri: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#368 [16:37] <Absol> noipri: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#369 [16:37] <mattym> noipri, Read ALL the info Absol wrote.
#370 [16:37] <noipri> ok
#371 [16:39] <KnightOfLife> minecraft isnt helping and the article told me to come here and give you a link and i have the link
#372 [16:40] <mattym> KnightOfLife, We dont deal with mods, find Optifines support pages.
#373 [16:40] <KnightOfLife> ok
#374 [16:41] <noipri> i think im ready
#375 [16:41] <noipri> can i retry or do i need to do something else
#376 [16:41] <mattym> noipri, If you have fixed everything, then try the game again.
#377 [16:41] <mattym> noipri, Or the login, either way
#378 [16:42] <noipri> is good
#379 [16:42] <noipri> i tried to log in on the site aaand nope
#380 [16:43] <mattym> noipri, Then you didn't fix the problem.
#381 [16:43] <noipri> argh
#382 [16:44] * noipri [webchat@91.176.137.192] has quit. (Quit: Web client closed)
#383 [16:48] <KnightOfLife> no ones responding on there and I don't know what to do
#384 [16:48] <KnightOfLife> no ones responding on there and I don't know what to do
#385 [16:49] * KnightOfLife [webchat@51.37.142.31] has left #minecrafthelp
#386 [16:55] * mkg [webchat@c-73-233-31-227.hsd1.pa.comcast.net] has joined #minecrafthelp
#387 [16:56] <mkg> i keep getting an error message
#388 [16:56] <mkg> about extract native files
#389 [16:58] * mkg [webchat@c-73-233-31-227.hsd1.pa.comcast.net] has quit. (Client Quit)
#390 [17:20] * Ultra [webchat@67-6-114-114.mpls.qwest.net] has joined #minecrafthelp
#391 [17:21] * Ultra [webchat@67-6-114-114.mpls.qwest.net] has quit. (Client Quit)
#392 [17:27] * noipri [webchat@91.176.137.192] has joined #minecrafthelp
#393 [17:27] <noipri> when i try to log in get this eror Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:848)
#394 [17:28] <noipri> ?
#395 [17:30] <noipri> hello?
#396 [17:30] * noipri [webchat@91.176.137.192] has quit. (Client Quit)
#397 [17:30] * noipri [webchat@91.176.137.192] has joined #minecrafthelp
#398 [17:30] <noipri> i keeping getting an error when i try to log in
#399 [17:32] * valenrossi5 [webchat@181.167.136.71] has joined #minecrafthelp
#400 [17:35] <noipri> HELOOO
#401 [17:36] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
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#407 [18:04] * Frisk [~piotrex43@188.47.126.243.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#408 [18:21] * Hawkins [webchat@modemcable054.32-22-96.mc.videotron.ca] has joined #minecrafthelp
#409 [18:22] <Hawkins> I'm having slight problems with account migration. I would like to migrate my account but I don't have the mail anymore nor the transaction ID. Is there anything I can do or my minecraft account is doomed forever?
#410 [18:24] * jimmy [webchat@75-174-10-61.boid.qwest.net] has joined #minecrafthelp
#411 [18:25] <jimmy> im having problems getting into minecraft, it freezes on the mojang screen and iv tried to close out but when i go to play again it dose the same thing. any way u can help me
#412 [18:26] <jimmy> and when i try to download a new version. ex 1.8.9 it says error cannot save download
#413 [18:29] * Hawkins [webchat@modemcable054.32-22-96.mc.videotron.ca] has quit. (Quit: Web client closed)
#414 [18:32] * zkxs [zkxs@2600:8804:8040:4c0:f66d:4ff:fe2f:6d4b] has joined #minecrafthelp
#415 [18:33] <jimmy> m having problems getting into minecraft, it freezes on the mojang screen and iv tried to close out but when i go to play again it dose the same thing. any way u can help me\
#416 [18:35] * jimmy [webchat@75-174-10-61.boid.qwest.net] has quit. (Quit: Web client closed)
#417 [18:35] * sodeet [webchat@99-14-206-17.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
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#421 [19:47] * ScaredandScary [webchat@cpe-104-35-30-94.socal.res.rr.com] has joined #minecrafthelp
#422 [19:48] <ScaredandScary> Hi, I haven't logged into my Minecraft account since early 2013 and completely forgot which username I used to sign up with. I don't want to purchase the game again since I already bought it back in 2011 or 2012, but I can't find a way to recover my account.
#423 [19:49] <ScaredandScary> Any help would be greatly appreciated.
#424 [20:41] * snakeeh [webchat@c83-251-80-21.bredband.comhem.se] has joined #minecrafthelp
#425 [20:45] <snakeeh> Hey I Bought minecraft on Xbox 360 couple of years. How do I Transfer from Xbox 360 to Xbox One?
#426 [20:50] * Infinity271 [webchat@172-10-42-206.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#427 [20:50] <Infinity271> so do i just look for someone
#428 [20:50] * Infinity271 [webchat@172-10-42-206.lightspeed.austtx.sbcglobal.net] has quit. (Client Quit)
#429 [21:05] * TNTUP- [webchat@modemcable065.150-178-173.mc.videotron.ca] has joined #minecrafthelp
#430 [21:06] <TNTUP-> Any status on skins.minecraft.net? APIs like Minotar, novaskin or mine are broken now, displaying steves skin instead. Couldn't find any information related with keywords. All services are up though
#431 [21:08] <Andrio> skins.minecraft.net is down.
#432 [21:09] <TNTUP-> Why then on help.mojang.com says its up? Inaccurate?
#433 [21:09] <TNTUP-> On chrome it says 200 OK so its not down o_O
#434 [21:10] <Andrio> Perhaps there is more than one web server, and there are issues with only some of them
#435 [21:12] <TNTUP-> Oh maybe.. I hope it will be resolved soon^^ Thanks for your answers Andrio!
#436 [21:12] <Andrio> mm
#437 [21:13] <TNTUP-> tho with a 3rd party launcher MultiMC it says its offline o_O im quite lost what website gives accurate uptime xD
#438 [21:31] <Andrio> ??> TNTUP- win/hosts/edit
#439 [21:32] <Absol> TNTUP-: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#440 [21:32] <Absol> TNTUP-: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#441 [21:33] <TNTUP-> Done^^ Switching skins.minecraft.net IP to another one (same domain, diff IP right?)
#442 [21:34] <Andrio> Try 52.85.101.126
#443 [21:34] <Andrio> Then remove it if you get problems later.
#444 [21:34] <TNTUP-> Okay^^ I'll reboot the computer after that or its not required?
#445 [21:34] <Andrio> You shouldn't need to reboot.
#446 [21:35] <Andrio> Might need to restart any program you're going to access the site with.
#447 [21:35] <TNTUP-> Okay good
#448 [21:38] * Amanda [webchat@162-199-122-71.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#449 [21:39] <Amanda> When I try to migrate my minecraft account it says wrong email or password. I know it is correct because when I log into the minecraft launcher with my username and password it works just fine.
#450 [21:39] <Andrio> Amanda, are you sure you entered the email address right?
#451 [21:39] <Amanda> yes
#452 [21:40] <Andrio> ??> Amanda account/send-email
#453 [21:40] <Absol> Amanda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#454 [21:40] <Absol> Amanda: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#455 [21:43] * Amanda [webchat@162-199-122-71.lightspeed.cicril.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#456 [21:43] <TNTUP-> @Andrio I tried that and it still says 404 at http://skins.minecraft.net/MinecraftSkins/TNTUP.png Guessing its just a temporary issue or else Mojang killed it in favor of textures domain
#457 [21:43] <Andrio> That's probably out of date, yeah.
#458 [21:47] <TNTUP-> There's a sh(censored) websites which depend on skins.minecraft.net :/ and I don't know any PHP code that converts usernames to skinshash I guess
#459 [21:50] * jsh555 [webchat@th-149-146.tm.net.my] has joined #minecrafthelp
#460 [21:52] <Andrio> TNTUP-, see http://wiki.vg/Mojang_API
#461 [21:53] <TNTUP-> I'll look, thanks again^^
#462 [21:54] * jsh555 [webchat@th-149-146.tm.net.my] has quit. (Client Quit)
#463 [22:17] * Rika [webchat@S010600fc8dc7cbf3.cg.shawcable.net] has joined #minecrafthelp
#464 [22:17] <Rika> Yo I need help
#465 [22:17] <Rika> I don't know if you guys can help me with this but
#466 [22:18] <Rika> My Minecraft account was hacked and the email was changed
#467 [22:18] <Rika> But unlike what happened before, I didn;t
#468 [22:18] <Rika> get an email saying "Do you want to revert this?"
#469 [22:19] <Rika> I am currently waiting for an email from Mojang Support, but I was wondering if you could help me out in the meantime?
#470 [22:23] * otavio [webchat@179.34.33.246] has joined #minecrafthelp
#471 [22:23] <otavio> minecraft
#472 [22:24] <Andrio> Rika, only Mojang can help with that.
#473 [22:24] * DforDominic [webchat@cpe-70-122-24-111.austin.res.rr.com] has joined #minecrafthelp
#474 [22:25] <DforDominic> my minecraft wont load past the java splash screen and I used the alternative minecraft launcher but I cant see skins on that one
#475 [22:25] <Andrio> ??> DforDominic launcher/log
#476 [22:25] <Absol> DforDominic: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#477 [22:26] * Camtaro [webchat@c-69-254-133-217.hsd1.nm.comcast.net] has joined #minecrafthelp
#478 [22:26] <Camtaro> Hello, how can i contact an official help support? Someone who can help me change my name back? I was hacked and someone changed my name...
#479 [22:27] <Andrio> ??> Camtaro account/send-email
#480 [22:27] <Absol> Camtaro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#481 [22:27] <Absol> Camtaro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#482 [22:28] <Camtaro> perfect. thankyou.
#483 [22:28] <DforDominic> 3995 debugs6 infos 22:26:38 launcher Preparing to launch minecraft client for 1.12.2 22:26:38 launcher Checking installations. 22:26:38 launcher Minecraft client 1.12.2 is ready to start. 22:26:38 launcher Starting! 22:26:39 launcher Using default game log configuration client-1.12.xml (outputs XML) 22:26:41 bib Setting user: DforDominic
#484 [22:29] <DforDominic> 3995 debugs6 infos 22:26:38 launcher Preparing to launch minecraft client for 1.12.2 22:26:38 launcher Checking installations. 22:26:38 launcher Minecraft client 1.12.2 is ready to start. 22:26:38 launcher Starting! 22:26:39 launcher Using default game log configuration client-1.12.xml (outputs XML) 22:26:41 bib Setting user: DforDominic
#485 [22:30] <DforDominic> Im not sure im in the right chat
#486 [22:31] <Rika> @Andrio Ok Thanks anyway
#487 [22:31] <Andrio> DforDominic, that's not it
#488 [22:32] <DforDominic> oh
#489 [22:32] <Andrio> DforDominic, give step 10 another look
#490 [22:33] <DforDominic> ya I saw it
#491 [22:34] <DforDominic> https://paste.ubuntu.com/p/m2S9MqHrH2/
#492 [22:35] <DforDominic> is that it
#493 [22:35] * Rika [webchat@S010600fc8dc7cbf3.cg.shawcable.net] has quit. (Ping timeout: 180 seconds)
#494 [22:35] <Andrio> Yes
#495 [22:35] <Andrio> hm
#496 [22:35] <DforDominic> ya cant load past that
#497 [22:35] <Andrio> DforDominic, I'd try running a malware check there.
#498 [22:36] <Andrio> ??> DforDominic AV/ADWCleaner
#499 [22:36] <Absol> DforDominic: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#500 [22:36] <Absol> DforDominic: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#501 [22:37] <DforDominic> okay
#502 [22:39] <DforDominic> dident find anything should I restart?
#503 [22:39] <Andrio> hm
#504 [22:39] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#505 [22:40] <Andrio> ??> DforDominic tools/HJT
#506 [22:40] <Absol> DforDominic: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#507 [22:40] <Absol> DforDominic: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#508 [22:42] * DforDominic [webchat@cpe-70-122-24-111.austin.res.rr.com] has quit. (Ping timeout: 180 seconds)
#509 [22:49] <TNTUP-> Andrio, hey I did some googling and Im able to get the player skin now :D
#510 [22:49] <Andrio> Nice
#511 [22:49] <TNTUP-> http://rightawake.com/stuff/mcskin/test.php?user=Thinkofdeath
#512 [22:49] <TNTUP-> had to get the uuid from username, then uuid to skin, then decoding the url into an image
#513 [22:50] <TNTUP-> I guess I have solved my own issue XD
#514 [22:50] <Andrio> Skeleton!
#515 [22:50] <TNTUP-> x)
#516 [22:50] <TNTUP-> Spooky Scary Skeletons
#517 [22:53] <Andrio> Well, I caught one of those skeletons.
#518 [22:54] <TNTUP-> haha xD
#519 [22:54] <Andrio> ^^?
#520 [22:54] <Andrio> Partly because I forgot you can summon the Wither in the End
#521 [22:54] <TNTUP-> :P
#522 [22:55] <Andrio> The endermen even destroy it for me.
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#525 [23:36] * SissterSue [webchat@174-126-92-161.cpe.cableone.net] has joined #minecrafthelp
#526 [23:38] <SissterSue> So I just downloaded Minecraft and it keeps telling me Unable to locate Java runtime. What is Java runtime?
#527 [23:42] * SissterSue [webchat@174-126-92-161.cpe.cableone.net] has quit. (Quit: Web client closed)
#528 [23:52] * SissterSue [webchat@174-126-92-161.cpe.cableone.net] has joined #minecrafthelp
#529 [23:53] <SissterSue> So I just downloaded Minecraft and it keeps telling me Unable to locate Java runtime. What is Java runtime?
#530 [23:53] <Andrio> SissterSue, tried reinstalling the launcher?
#531 [23:54] <SissterSue> What is that?
#532 [23:56] <Andrio> The program you download from https://minecraft.net/download
#533 [23:56] <SissterSue> Ok i'll try thank you
#534 [23:58] <SissterSue> It worked! Thank you very much I appreciate the help.