#MinecraftHelp > 2018-02-16
#1 [00:00] <Desi> Oh... Because I changed my password like 6 times already making sure I wasn't hacked. I am super scared right now.
#2 [00:01] <Desi> Absol do you think this is related to any hacking or something?
#3 [00:01] <Andrio> hm
#4 [00:01] <Andrio> Desi, does your email provider show recent logins?
#5 [00:01] <Desi> Nope just has a bunch of password resets I did :P
#6 [00:02] <Desi> So I'm guessing not ... ?
#7 [00:03] <Andrio> Well, if that hasn't been broken into also, you're most likely fine.
#8 [00:03] <Desi> Few, Okay. So I guess I'll wait till tomorrow, reset my password again, and try?
#9 [00:03] <Andrio> Yeah.
#10 [00:04] <Desi> Alright, Goodnight everyone.
#11 [00:04] <Desi> Thanks for help again.
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#13 [02:00] * Sat [webchat@5-198-112-125.static.kc.net.uk] has joined #minecrafthelp
#14 [02:01] <Sat> When ever I try to open MInecraft, the launcher says " ERROR :( Unable to extract files."
#15 [02:03] <Sat> It's working now.
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#18 [04:28] * tyler [webchat@173-16-146-161.client.mchsi.com] has joined #minecrafthelp
#19 [04:33] <tyler> Whenever i go to launch minecraft java edition, I get a pop-up window that stats "Problem movingC;/Program Files (x86)/Minecraft/tmp/tmpLauncher.tmp to MinecraftLauncher.exe with error code 5". How do I fix this?
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#21 [05:06] <tyler> hello
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#24 [05:20] <papayafruit> hey, I've got an issue with trying to load resource packs, It says "Game crashed whilst updating screen events". Here's my HijackThis log: https://paste.ubuntu.com/p/5gHwmnkmmX/
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#27 [05:44] <tyler> Whenever i go to launch minecraft java edition, I get a pop-up window that stats "Problem movingC;/Program Files (x86)/Minecraft/tmp/tmpLauncher.tmp to MinecraftLauncher.exe with error code 5". How do I fix this?
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#32 [06:16] <Jeanoofra> Hi, I have a problem that does not even enter the game and I get an error that this file is not downloaded (patchy-1.1.jar)
#33 [06:16] <GreyVulpine> That doesn't seem like a regular minecraft file. You running a modded launcher?
#34 [06:19] <Andrio> I recognise it
#35 [06:20] <Andrio> It's used by vanilla Minecraft.
#36 [06:22] <Jeanoofra> What should I do to solve it?
#37 [06:23] <Andrio> Jeanoofra, click 'Show details' and tell us what that gives you.
#38 [06:26] <Jeanoofra> what he tells me is:Error downloading a file. patch-1.1.jar Name: patch-1.1.jar URL: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar Error details: Request error -105: ERR_NAME_NOT_RESOLVED Name of the file on the disk: patch-1.1.jar Path: C: / Users \ Student \ AppData \ Roaming \ .minecraft \ libraries \ com / mojang / patchy / 1.1 / patchy-1.1.jar Exists: false
#39 [06:30] <Andrio> hm
#40 [06:32] <Andrio> ??> Jeanoofra win/DNS
#41 [06:32] <Absol> Jeanoofra: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#42 [06:33] <Andrio> ...or just type it in the Run box
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#52 [07:41] <Kristier> Hi, I've tried to reset my security questions to change my skin three times. Once a few days ago and twice today. It hasnt worked though
#53 [07:41] <Kristier> Hi, I've tried to reset my security questions to change my skin three times. Once a few days ago and twice today. It hasnt worked though
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#58 [07:51] * Kamulec [webchat@078088030063.dynamic-ra-07.vectranet.pl] has joined #minecrafthelp
#59 [07:52] <Kamulec> i can't update my wersion
#60 [07:53] <Andrio> Kamulec, what happens when you try?
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#63 [08:14] <plshelp> I need help: every time I alt-tab to do something else on my pc when I get back to Minecraft all I see is the pause screen. Nothing in Minecraft responds even after waiting for a while. I can alt-tab out of Minecraft or close it but I can't play.
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#65 [08:21] <DaJumboMan> Hello
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#67 [08:28] * Phox [webchat@p54B0E392.dip0.t-ipconnect.de] has joined #minecrafthelp
#68 [08:28] <Phox> Hello
#69 [08:28] <Phox> Hello
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#72 [08:30] <DiegoPC> DiegoPC
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#77 [08:34] <LuckyRace> Hey, my problem is that I am not able to log into minecraft anymore. I also doesn't let me change my password or email anymore.
#78 [08:35] <LuckyRace> I think that might be the case because I tried to log in too many times but seriously, I know my password, my email and the security questions and shit mojang doesn't let me log in
#79 [08:35] <Absol> LuckyRace: Please keep it civil
#80 [08:42] * MeEmily [webchat@248.81-167-168.customer.lyse.net] has joined #minecrafthelp
#81 [08:43] <MeEmily> my minecraft will not open it says it is an error
#82 [08:44] <MeEmily> aenywone know what i need to do
#83 [08:44] <MeEmily> help
#84 [08:45] <MeEmily> my minecraft will not open it says it is an error
#85 [08:46] <MeEmily> ???
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#87 [08:58] <notdead> hi
#88 [08:59] <notdead> I got a free copy of minecraft 10 since i owned the java. I redeemed the code but think i exited early and now wont let me download the game
#89 [08:59] <notdead> it just says redeem your free copy then takes me to the nect screen and says its already been redeemed
#90 [08:59] <notdead> any ideas?
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#92 [09:09] * PC_Gamer_01 [webchat@p4FEDE66F.dip0.t-ipconnect.de] has joined #minecrafthelp
#93 [09:13] <PC_Gamer_01> Hello. I have a problem. Long time ago I wanted to migrate my Minecraft Account to a Mojang Acc. since then i cannot log in in my acc anymore. I already tried to chnage password, e-mail, username etc. but nothing works. Now I dont know my current username. My old username was PC_Gamer_01 but i cant log in with it or my e-mail. Can anyone help me?
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#98 [09:36] <panda> i need help if i launch minecraft ftb horizons 3 i got a issue because the gamefolder is not right or not exitble
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#101 [09:42] <bergfeuer239> I do not get any email that I can confirm my email?
#102 [09:43] <bergfeuer239> please urgently for help -.-
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#104 [09:45] <bergfeuer239> I want to finally play minecraft -.-
#105 [09:45] <bergfeuer239> I want to finally play minecraft -.-
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#109 [09:51] <bergfeuer239> hello can anyone help me vll?
#110 [09:53] <bergfeuer239> I am still waiting for my confirmation e mail why does it take so long to buy and play minecraft mine??
#111 [09:53] <plshelp> I need help: every time I alt-tab to do something else on my pc when I get back to Minecraft all I see is the pause screen. Nothing in Minecraft responds even after waiting for a while. I can alt-tab out of Minecraft or close it but I can't play.
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#117 [10:17] <Tommo> Hi, I'm unable to log into Minecraft, it says invalid email or password, I've used the reset link, clicked on the link in email, typed it in again, still getting invalid email/password, help?
#118 [10:30] * Jeremy [webchat@c-68-58-38-186.hsd1.in.comcast.net] has joined #minecrafthelp
#119 [10:31] <Jeremy> whenever i try to launch the latest snapshot it chrashes
#120 [10:32] <Jeremy> *crashes
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#123 [10:42] <demi> how do i get a re fund
#124 [10:42] <demi> refund
#125 [10:43] <demi> i bought the wrong game and want a refund
#126 [10:46] <demi> hello!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#139 [11:32] <joe_> hello im log in to my minecraft account and it downloading and then says there is an error
#140 [11:32] <joe_> Failed to download file. icon_16x16.png
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#142 [11:40] * JawbreakerX [webchat@224-82-252-216-static.colba.net] has joined #minecrafthelp
#143 [11:40] <JawbreakerX> Hello
#144 [11:40] <JawbreakerX> There is a problem when i open 1.9.4
#145 [11:41] <JawbreakerX> It shows: Unable to save download. 1.9.json
#146 [11:42] <JawbreakerX> oh nevermind
#147 [11:42] <JawbreakerX> it works
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#149 [11:54] * thewiktorpro213 [webchat@agow16.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#150 [11:58] <thewiktorpro213> Cześć mam problem ponieważ kupiłem minecraft premium (Minecraft java edition) na minecraft.net grałem w niego kilka tygodni lecz musiałem wyjechać nie było mnie ok 5 miesięcy i chciałem zagrać lecz minecraft musiał być zaaktualizowany więc odinstalowełem go z komputera i udałem się na moje konto na minecraft.net weszłem i nie mogłem uwierzyć! Na moim koncie nie było kupionego minecrafta a ja go przecierz ku
#151 [12:01] * NinjaMenina1603 [webchat@201-92-136-128.dsl.telesp.net.br] has joined #minecrafthelp
#152 [12:02] <thewiktorpro213> Polish pleasy :)
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#156 [12:23] <Benjovi> Having a Connection Timed Out issue plus a Game Crash issue. Just setup a Vanilla 18w07c snapshot server.
#157 [12:28] * Blite_009 [webchat@ip-78-45-31-166.net.upcbroadband.cz] has joined #minecrafthelp
#158 [12:29] <Blite_009> I have some problem with downloading the 18w07c snapshot.
#159 [12:29] <Blite_009> Can someone help me?
#160 [12:30] <Blite_009> Please?
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#166 [13:03] * LearnToSoup_ [webchat@c-71-224-67-75.hsd1.pa.comcast.net] has joined #minecrafthelp
#167 [13:04] <LearnToSoup_> Hi I can’t log into my account and when I request a new password it doesn’t go to my email
#168 [13:04] <mattym> ??> LearnToSoup_ account/send-email
#169 [13:04] <Absol> LearnToSoup_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#170 [13:04] <Absol> LearnToSoup_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#173 [13:08] <LearnToSoup_> It doesn’t work I also tried to request another account password change but it didn’t send to my email
#174 [13:08] <mattym> LearnToSoup_, You need to fill out the form that was linked.
#175 [13:09] <LearnToSoup_> Ok
#176 [13:13] * JeremyyCZ [webchat@151.26.210.154] has joined #minecrafthelp
#177 [13:14] <JeremyyCZ> pixel format not accelerated
#178 [13:14] <JeremyyCZ> what to do
#179 [13:15] <mattym> JeremyyCZ, Do you have the link to your dxdiag report? If so please post the link in this chat.
#180 [13:15] <JeremyyCZ> yes i have, its safe? could i send it privatly?
#181 [13:16] <JeremyyCZ> help
#182 [13:16] <mattym> JeremyyCZ, Just send the link here.
#183 [13:16] <JeremyyCZ> https://paste.ubuntu.com/p/c7QNMzpWq2/
#184 [13:16] <JeremyyCZ> what do you do now
#185 [13:17] <mattym> JeremyyCZ, Just wait a moment
#186 [13:17] <JeremyyCZ> can you learn me to do it?
#187 [13:17] <mattym> JeremyyCZ, Download and Install the file from this page https://www.geforce.com/drivers/results/112594
#188 [13:17] <JeremyyCZ> are you sure?
#189 [13:18] <JeremyyCZ> how to download it now
#190 [13:19] * KazeroG [webchat@modemcable041.115-201-24.mc.videotron.ca] has joined #minecrafthelp
#191 [13:19] <JeremyyCZ> how to install it now?
#192 [13:20] <KazeroG> do i need to wait or can i ask my question ?
#193 [13:20] <Proximyst> just ask
#194 [13:20] <Proximyst> someone'll answer when they have the time
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#196 [13:21] <JeremyyCZ> ask
#197 [13:21] <JeremyyCZ> i have alot of time thank you
#198 [13:21] <KazeroG> ok the probleme is about singleplayer latences ? like i break block and 2 secon later dispear
#199 [13:22] <KazeroG> its weird ! if was in multipayer thats ok but in singleplayer is just w....
#200 [13:22] <Proximyst> that's usually due to filling most of your RAM and it falls back to swap with a slow harddrive
#201 [13:22] <Proximyst> Either that or a way too large world
#202 [13:22] <KazeroG> ok ! even with 8go of ram !
#203 [13:22] <Proximyst> 8gb is nothing, I can hardly keep under 6
#204 [13:23] <KazeroG> ok solution make chunk option more lower maybe ?
#205 [13:24] <Proximyst> Attempt
#206 [13:24] <mattym> KazeroG, If you are experiencing block lag, its usually due to the processor being overused. Make sure minecraft is the only thing running. And if its unmodded, make no changes to the default RAM.
#207 [13:25] <KazeroG> ok ! thanks like now minecraft need more than i7 processor lol ! sorry I'm shocked
#208 [13:25] <KazeroG> lets try !
#209 [13:27] <KazeroG> it works for me now the probleme was Chunk to hight ! thanks see you later if i got other problems
#210 [13:27] <KazeroG> it works for me now the probleme was Chunk to hight ! thanks see you later if i got other problems
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#226 [15:07] <Biank> a
#227 [15:07] <Biank> I'm from brazil
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#229 [15:31] * Naili_x_Yuno189 [webchat@179.7.81.170] has joined #minecrafthelp
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#232 [15:32] <yaboi> my worlds corrupt boys
#233 [15:33] <yaboi> help
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#237 [16:08] * nate_ [webchat@ip68-9-234-194.ri.ri.cox.net] has joined #minecrafthelp
#238 [16:10] * polythebhola [webchat@37.242.235.175] has joined #minecrafthelp
#239 [16:10] <polythebhola> hello
#240 [16:10] <polythebhola> guys i think m account got hacked and im seeking for help
#241 [16:10] <GreyVulpine> polythebhola - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#242 [16:11] <polythebhola> i have no idea when they will fix it
#243 [16:11] <polythebhola> i already done it
#244 [16:11] <GreyVulpine> Then you'll simply just need to wait.
#245 [16:11] <polythebhola> and password reset email doesn't come at all
#246 [16:12] * nate_ [webchat@ip68-9-234-194.ri.ri.cox.net] has quit. (Ping timeout: 180 seconds)
#247 [16:12] <polythebhola> so how many days? 5 10 a month?
#248 [16:13] <polythebhola> and how can someone hack my account so i can avoid it next times?
#249 [16:15] <mattym> polythebhola, See here for the wait times, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#250 [16:15] <mattym> polythebhola, And the best way to secure it, is to make sure you have security questions set, and make sure the password you use for the account is not the same as the password used for the account email.
#251 [16:16] <mattym> polythebhola, Or the same password you use anywhere the same username is used on the internet.
#252 [16:17] * chrisdakiller [webchat@c-73-35-103-123.hsd1.fl.comcast.net] has joined #minecrafthelp
#253 [16:18] <chrisdakiller> it keeps saying "Failed to download file. realms-1.10.19.jar" when i try to download 1.12.2
#254 [16:18] <polythebhola> abd i check the remember thingy in client
#255 [16:19] <polythebhola> is it responsible for this?
#256 [16:19] <mattym> chrisdakiller, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#257 [16:19] <mattym> polythebhola, No
#258 [16:20] <polythebhola> i was playing on a private server when my account got hacked
#259 [16:22] * kennedy [webchat@cpe-71-72-26-83.neo.res.rr.com] has joined #minecrafthelp
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#261 [16:24] <kennedy> When i try to open Minecraft on my Windows 7 computer, it will load and then say error logining in with Java?
#262 [16:25] <kennedy> hello
#263 [16:26] * kennedy [webchat@cpe-71-72-26-83.neo.res.rr.com] has quit. (Client Quit)
#264 [16:27] * kennedy [webchat@cpe-71-72-26-83.neo.res.rr.com] has joined #minecrafthelp
#265 [16:28] <kennedy> I have trouble loging in.
#266 [16:28] <kennedy> It says minecraft JAva is Unable to login
#267 [16:28] <mattym> kennedy, Explain exactly what happens.
#268 [16:29] <kennedy> It will load all the way but then say JAva is unable to load
#269 [16:30] <mattym> kennedy, What is the exact message it gives you?
#270 [16:30] <kennedy> Um, can i load it and then tell you
#271 [16:31] <mattym> kennedy, Yes
#272 [16:31] <mattym> !remove chrisdakiller DO NOT PM
#273 [16:31] * Absol kicked chrisdakiller from #minecrafthelp (Reason: hrisdakiller :DO NOT PM)
#274 [16:32] <kennedy> One second it is loading...
#275 [16:34] <kennedy> Something aboout Java Runtime.
#276 [16:35] <kennedy> about*
#277 [16:36] <kennedy> NEver mind
#278 [17:09] * BillyBob [webchat@cpc75490-runc7-2-0-cust51.1-3.cable.virginm.net] has joined #minecrafthelp
#279 [17:13] * chrisdakiller [webchat@c-73-35-103-123.hsd1.fl.comcast.net] has joined #minecrafthelp
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#281 [17:15] <chrisdakiller> it keeps saying "Failed to download file. realms-1.10.19.jar" when i try to download 1.12.2 and i checked and i have no incompatable software on my pc other than mcafee but it says that is bad for all versions and i can run other versions
#282 [17:17] * Erile_ [webchat@14.36.13.63] has joined #minecrafthelp
#283 [17:18] <mattym> chrisdakiller, That means all versions of McAfee are an issue.
#284 [17:19] <Erile_> I'm having really big problem. When I try type Korean texts like 안녕하세요. It shows ㅇ아안안ㄴ녀녕녕ㅎ하핫하세셍세요요.
#285 [17:19] <Erile_> It's really uncomfortable to me.
#286 [17:19] <Erile_> How I solve this problem?
#287 [17:20] <Erile_> * try to
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#290 [17:32] * chrisdakiller [webchat@c-73-35-103-123.hsd1.fl.comcast.net] has quit. (Quit: Web client closed)
#291 [17:54] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#292 [18:11] * Sonicwave [~Sonicwave@dhcp-v024-145.mobile.uci.edu] has joined #minecrafthelp
#293 [18:14] * Samalabambam [webchat@173.244.217.91] has joined #minecrafthelp
#294 [18:15] <Samalabambam> I cannot log in, there is a message saying "Could not connect to server". How do I resolve this?
#295 [18:15] <mattym> ??> Samalabambam tools/hjt
#296 [18:15] <Absol> Samalabambam: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#297 [18:15] <Absol> Samalabambam: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#298 [18:18] * Sonicwave [~Sonicwave@dhcp-v024-145.mobile.uci.edu] has quit. (Quit: Leaving)
#299 [18:25] * Ashrful [webchat@pool-71-251-9-73.nycmny.fios.verizon.net] has joined #minecrafthelp
#300 [18:26] <Ashrful> I forgot my email to my account
#301 [18:27] * MisterCocoa [webchat@69.174.160.58] has joined #minecrafthelp
#302 [18:27] <MisterCocoa> hello
#303 [18:27] <MisterCocoa> I seek help
#304 [18:28] <MisterCocoa> I have a problem starting up my game
#305 [18:28] <MisterCocoa> please help me
#306 [18:29] <mattym> MisterCocoa, What happend when you try?
#307 [18:29] <MisterCocoa> it keeps crashing
#308 [18:29] <MisterCocoa> here
#309 [18:29] <MisterCocoa> this is what it says
#310 [18:30] <MisterCocoa> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#311 [18:30] <mattym> ??> MisterCocoa win/dxdiag
#312 [18:30] <Absol> MisterCocoa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#313 [18:30] <MisterCocoa> yeah I did that already
#314 [18:30] <MisterCocoa> well I tried it
#315 [18:30] <MisterCocoa> but there was no updates
#316 [18:30] <MisterCocoa> and I went to the Ubuntu thing
#317 [18:30] <mattym> MisterCocoa, We need the link the instructions tell you to make
#318 [18:31] <MisterCocoa> sorry what?
#319 [18:31] * Ashrful [webchat@pool-71-251-9-73.nycmny.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#320 [18:31] <mattym> MisterCocoa, Read the instructions again, provide the link the instructions have you make.
#321 [18:31] <MisterCocoa> I used the link absol sent
#322 [18:31] <MisterCocoa> ok
#323 [18:32] <MisterCocoa> they told me to use this
#324 [18:32] <MisterCocoa> https://paste.ubuntu.com
#325 [18:32] <MisterCocoa> and it told me to do the dxdiag thing
#326 [18:32] <mattym> MisterCocoa, Follow all the instructions, provide the link it has you make, with your info on it.
#327 [18:32] <MisterCocoa> with my info?
#328 [18:32] <MisterCocoa> but in the image it has it blocked out
#329 [18:33] <MisterCocoa> so I dont think I should share it
#330 [18:33] <mattym> MisterCocoa, The one in the image is blocked so people dont just copy that one, we need the one you created
#331 [18:34] <MisterCocoa> oh
#332 [18:34] <MisterCocoa> ok
#333 [18:34] <MisterCocoa> https://paste.ubuntu.com/p/h87wQ5nd6X/
#334 [18:34] * opticspore [webchat@h100.116.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#335 [18:35] <opticspore> so any form other than Java/PC is not eligible for the free windows 10 edition?
#336 [18:35] <MisterCocoa> do I hit the download text button?
#337 [18:35] <mattym> MisterCocoa, No, just one moment
#338 [18:35] <MisterCocoa> ok sorry
#339 [18:35] <mattym> opticspore, Correct
#340 [18:35] <opticspore> alright thanks
#341 [18:36] <mattym> MisterCocoa, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-?product=88355
#342 [18:36] <MisterCocoa> you sure it wont give me a virus or anything?
#343 [18:37] <MisterCocoa> wait which download?
#344 [18:37] <MisterCocoa> there's two
#345 [18:37] <MisterCocoa> top or bottom?
#346 [18:38] <mattym> MisterCocoa, Read what I said
#347 [18:38] <MisterCocoa> sorry didnt realize one was a zip file
#348 [18:39] * opticspore [webchat@h100.116.117.75.dynamic.ip.windstream.net] has quit. (Ping timeout: 180 seconds)
#349 [18:39] <MisterCocoa> im scared it will give me a virus
#350 [18:39] <mattym> MisterCocoa, Its from an official Intel site.
#351 [18:40] <MisterCocoa> ok...
#352 [18:40] <MisterCocoa> done
#353 [18:40] <MisterCocoa> wait
#354 [18:41] <MisterCocoa> Windows wont let me download
#355 [18:41] <MisterCocoa> :(
#356 [18:41] <mattym> MisterCocoa, What do you mean?
#357 [18:41] <MisterCocoa> it said it was unknown so it stopped it
#358 [18:41] <mattym> MisterCocoa, What said it, what was the exact message?
#359 [18:42] <MisterCocoa> I tried to copy and paste it
#360 [18:42] <MisterCocoa> but it didnt work
#361 [18:42] <MisterCocoa> It said
#362 [18:42] <MisterCocoa> I think
#363 [18:42] <MisterCocoa> "Windows has protected your device" "Windows stopped a download from progressing from an unknown source"
#364 [18:43] <MisterCocoa> or something along those lines
#365 [18:43] <mattym> MisterCocoa, If you get that message again, there should be a button to continue anyway, otherwise use a different browser.
#366 [18:43] <MisterCocoa> ok
#367 [18:43] <MisterCocoa> let me check
#368 [18:44] <MisterCocoa> oh yeah
#369 [18:44] <MisterCocoa> there is a run anyway button
#370 [18:44] <MisterCocoa> sorry didnt see that
#371 [18:44] <MisterCocoa> feel so dumb
#372 [18:45] <MisterCocoa> wait
#373 [18:45] <MisterCocoa> I can't do this
#374 [18:46] <MisterCocoa> I'm sorry
#375 [18:46] <MisterCocoa> Is there any OTHER way I can solve it that does NOT involve downloading?
#376 [18:46] <MisterCocoa> I am filled with paranoia
#377 [18:46] <mattym> MisterCocoa, No, your computer is missing its graphics drivers, which you need to download and install
#378 [18:48] <MisterCocoa> ok
#379 [18:48] <MisterCocoa> ok I am doing it
#380 [18:48] <MisterCocoa> scared but doing it
#381 [18:49] <MisterCocoa> will it take a while to complete the process
#382 [18:50] <MisterCocoa> ?
#383 [18:50] * e_l1997 [~quassel@79.138.201.253.bredband.tre.se] has quit. (Read error: Connection reset by peer)
#384 [18:50] <mattym> MisterCocoa, It can, depends entirely on the pc
#385 [18:50] <MisterCocoa> ok
#386 [18:50] <MisterCocoa> its extracting files currently
#387 [18:51] <MisterCocoa> Oh it didnt work
#388 [18:51] <MisterCocoa> it stopped completely
#389 [18:51] <mattym> MisterCocoa, Did it say anything?
#390 [18:52] <MisterCocoa> "The driver being installed is not validated for this computer."
#391 [18:52] <mattym> MisterCocoa, Ok one moment
#392 [18:53] <Samalabambam> what did you guys mean by "give us the link?" In short, I don't really know how to use Ubuntu?
#393 [18:53] <MisterCocoa> "Please obtain the appropriate driver from the computer manufacturer"
#394 [18:53] <mattym> Samalabambam, After you do the instructions, provide the link the site created with your info
#395 [18:54] <mattym> MisterCocoa, This is the version Lenovo has for that driver, try it instead https://download.lenovo.com/consumer/mobiles/cx1205af.exe
#396 [18:54] <Samalabambam> https://paste.ubuntu.com/p/PwQN4RXbGs/
#397 [18:55] <Samalabambam> sorry it took so long
#398 [18:55] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#399 [18:56] <mattym> ??> Samalabambam av/kaspersky
#400 [18:56] <Absol> Samalabambam: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#401 [18:57] <Samalabambam> ok
#402 [18:57] <MisterCocoa> its installing the hardware rn
#403 [18:57] <MisterCocoa> software*
#404 [18:58] <mattym> MisterCocoa, Ok, let it sit till its says its finished/complete
#405 [18:58] <MisterCocoa> ok
#406 [18:59] <MisterCocoa> ok I hit finish
#407 [18:59] <MisterCocoa> you have been so helpful so far thank you! :D
#408 [18:59] <mattym> MisterCocoa, Try running the game again, if you still have an issue restart the PC then try again.
#409 [18:59] <Samalabambam> eep
#410 [18:59] <MisterCocoa> so I'm done?
#411 [18:59] <mattym> MisterCocoa, Should be
#412 [19:00] <MisterCocoa> I will come back if it doesn't work even after the restart
#413 [19:00] <MisterCocoa> so I can close out all of the DxDiag stuff?
#414 [19:00] <mattym> MisterCocoa, Yes
#415 [19:00] <MisterCocoa> IT WORKED!
#416 [19:00] <MisterCocoa> Thank you thank you thank you!
#417 [19:00] <MisterCocoa> Your the best!
#418 [19:01] <MisterCocoa> bye
#419 [19:01] <MisterCocoa> your good at what you do!
#420 [19:02] <mattym> MisterCocoa, Enjoy!
#421 [19:02] <MisterCocoa> sorry for being so stubborn
#422 [19:02] <MisterCocoa> thank you!
#423 [19:02] <MisterCocoa> hopefully you have a good day too!
#424 [19:03] * Samalabambam [webchat@173.244.217.91] has quit. (Ping timeout: 180 seconds)
#425 [19:07] * LapCraft2002 [webchat@38.88.130.68] has joined #minecrafthelp
#426 [19:08] <LapCraft2002> When will the mobs in mcpe be fix?
#427 [19:08] <CubeTheThird> LapCraft2002, this is a volunteer-run tech support chatroom
#428 [19:10] * LapCraft2002 [webchat@38.88.130.68] has quit. (Client Quit)
#429 [19:17] * Snowman [~Snowman@85.146.18.119] has quit. (Quit: Leaving)
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#432 [19:47] * wonkaba [webchat@cpe-76-167-235-106.san.res.rr.com] has joined #minecrafthelp
#433 [19:48] <wonkaba> Hey all. Getting the crappy An error prevented your request from being processed. Please try again. message on login. I do not have MCLeaks
#434 [19:49] <wonkaba> Any suggestions?
#435 [19:50] <CubeTheThird> wonkaba, what anti-virus and firewall software do you have?
#436 [19:50] * PlsHelp [webchat@108-225-189-34.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#437 [19:50] <wonkaba> none of either. I do have little snitch but turned the network filter off
#438 [19:51] <CubeTheThird> ??> wonkaba tools/hjt
#439 [19:51] <Absol> wonkaba: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#440 [19:51] <Absol> wonkaba: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#441 [19:56] <wonkaba> sorry. i forgot to say that i'm on a mac
#442 [19:56] <CubeTheThird> ah...
#443 [19:56] * PlsHelp [webchat@108-225-189-34.lightspeed.sntcca.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#444 [19:57] <CubeTheThird> wonkaba, did you completely disable "little snitch"?
#445 [19:57] <wonkaba> yes
#446 [19:57] <CubeTheThird> wonkaba, is this issue occurring only on minecraft.net ?
#447 [19:58] <wonkaba> It's the only place i am seeing is so far
#448 [19:58] <wonkaba> Have not noticed any other connection issues
#449 [19:58] <CubeTheThird> wonkaba, do you know how to open your computer's hosts file?
#450 [19:58] <wonkaba> yes
#451 [19:58] <CubeTheThird> wonkaba, can you copy its contents onto http://paste.ubuntu.com and give the URL here.
#452 [20:00] <wonkaba> https://paste.ubuntu.com/p/QHYp7cK7Vq/
#453 [20:01] <CubeTheThird> wonkaba, remove the last two lines, and save the file
#454 [20:02] <wonkaba> that did it!!
#455 [20:02] <wonkaba> Thanks much.
#456 [20:02] <CubeTheThird> glad that works!!
#457 [20:02] <wonkaba> How/why did those entries get there?
#458 [20:03] <CubeTheThird> wonkaba, they only get there when using tools like MCLeaks
#459 [20:03] * M0nster [webchat@71.228.213.0] has joined #minecrafthelp
#460 [20:04] <wonkaba> Thanks much guys!!!
#461 [20:04] <CubeTheThird> no problem!
#462 [20:05] * M0nster [webchat@71.228.213.0] has quit. (Client Quit)
#463 [20:07] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#464 [20:12] * khoilel2 [webchat@113.174.149.74] has joined #minecrafthelp
#465 [20:12] <khoilel2> i need help
#466 [20:13] <CubeTheThird> khoilel2, with what?
#467 [20:14] <khoilel2> well
#468 [20:14] <khoilel2> i make a sever but when i join it say
#469 [20:15] <khoilel2> you don't have FML instanly or something
#470 [20:15] <CubeTheThird> khoilel2, I assume it's a modded server?
#471 [20:15] <khoilel2> oh
#472 [20:16] <khoilel2> no it not
#473 [20:16] <khoilel2> it say
#474 [20:16] <CubeTheThird> khoilel2, well FML would be Forge Mod Loader, so unless you downloaded the server program from a weird place, it sounds like a modded server you've got
#475 [20:17] <khoilel2> oh ok
#476 [20:17] <khoilel2> well i watsed 10 hour of my lift just to find out how to join a sever
#477 [20:18] * Chromaryu [Hakurei@ns3523249.ip-37-187-94.eu] has quit. (Ping timeout: 383 seconds)
#478 [20:20] <khoilel2> so i need to download FML/forge
#479 [20:21] <CubeTheThird> khoilel2, are you running this server from your own computer, or through a website or service?
#480 [20:21] <khoilel2> idk
#481 [20:21] <khoilel2> i think so
#482 [20:22] <CubeTheThird> khoilel2, which one?
#483 [20:22] <khoilel2> idk
#484 [20:23] <CubeTheThird> khoilel2, ... ok.. well if you run the server using the program from https://minecraft.net/download you don't need forge or mods
#485 [20:23] <khoilel2> oh
#486 [20:26] <khoilel2> i just dowlaod it .-.
#487 [20:26] <CubeTheThird> yup
#488 [20:27] <khoilel2> should i repair all or what
#489 [20:28] <CubeTheThird> I don't understand what you're asking
#490 [20:28] <khoilel2> well still trying to join my sever
#491 [20:29] <CubeTheThird> khoilel2, is the server localhost ?
#492 [20:29] <khoilel2> yes
#493 [20:30] <CubeTheThird> khoilel2, https://minecraft.net/en-us/download/server
#494 [20:39] * ReqEyes [webchat@CPE9050ca219f03-CM9050ca219f00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#495 [20:40] <ReqEyes> it wont let me in minecraft says Unable to extract native files
#496 [20:41] <CubeTheThird> ??> ReqEyes av/bytefence
#497 [20:41] <Absol> ReqEyes: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#498 [20:41] * ONLYpureOWNAGE [webchat@124.103.93.209.dyn.plus.net] has joined #minecrafthelp
#499 [20:41] <ReqEyes> were tho
#500 [20:42] <ONLYpureOWNAGE> I've had a few password may be compromised emails recently and today I can't login with my password. When I try to reset my password it claims it's sent the email but i'm not receiving it. Any ideas? I've checked my junk and blocked senders & what not...
#501 [20:47] * bubba [webchat@142.114.164.35] has joined #minecrafthelp
#502 [20:48] <mattym> ??> ONLYpureOWNAGE account/send-email
#503 [20:48] * ONLYpureOWNAGE [webchat@124.103.93.209.dyn.plus.net] has quit. (Ping timeout: 180 seconds)
#504 [20:48] <Absol> ONLYpureOWNAGE: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#505 [20:48] <Absol> ONLYpureOWNAGE: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#506 [20:48] <bubba> i just got a nnew pc, and the email use for my mc was my moms cause i got it when i was young. but all i need to do is change my email from my moms to mine
#507 [20:50] * progamer [webchat@181.74.171.245] has joined #minecrafthelp
#508 [20:50] <mattym> bubba, Do you have a way to access the email currently on the account?
#509 [20:50] <bubba> no i dont
#510 [20:50] <mattym> bubba, Can it not be access for you?
#511 [20:50] <mattym> accessed*
#512 [20:50] <bubba> tbh im not even sure if its hers
#513 [20:51] <mattym> ??> bubba account/send-email
#514 [20:51] <Absol> bubba: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#515 [20:51] <Absol> bubba: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#516 [20:51] <bubba> ik my username and password but i cant redownload minecraft without knowing the email
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#518 [20:59] * Vnkz [webchat@45.18.8.158] has joined #minecrafthelp
#519 [20:59] <Vnkz> I am being banned from all Mojang servers even ones I have never been on. I tried appealing and nothing worked. What do I do?
#520 [21:00] <mattym> Vnkz, Mojang runs no servers. What actually happens when you try to join the servers you have tried?
#521 [21:00] <Vnkz> It's like, I got a new server today to play with my friends and I didn't get to play it at all and it said I was banned.
#522 [21:01] <mattym> Vnkz, Is that the exact message?
#523 [21:01] <Vnkz> When I tried joining hypixel I was banned 3 times from it. The first two times was because of hacks yet I hadn't been on for a few months. Then it said my account was "compromised" yet only I know my password and nobody has logged into my account that I know of.
#524 [21:02] <Vnkz> I believe so yes. I can copy it onto here.
#525 [21:02] <mattym> Vnkz, Check what the actual message is and relay it here
#526 [21:03] <Vnkz> It says "Failed to connect to server, You are banned from this server! Banned on: 2017-12-25 Banned by: nocookies4me Reason: KA (extended) You are permanently banned!
#527 [21:03] <Vnkz> Then the website to appeal.
#528 [21:03] <Vnkz> I have never been on that server. I only just got it today and haven't even played it today.
#529 [21:04] <mattym> Vnkz, What happens if you try to join: mctest.ae97.net
#530 [21:04] <Vnkz> It lets me join.
#531 [21:04] <Vnkz> That's the thing it'll let me join as soon as I get it but if I don't go on for a long time I guess it'll ban me.
#532 [21:05] <mattym> Vnkz, Well the other servers probably use an anti-cheat plugin. Some of those plugins allow server owners to list problematic users which will be banned by any server using that plugin.
#533 [21:06] <Vnkz> I don't understand. I've never cheated, hacked, anything.
#534 [21:06] <mattym> Vnkz, Either way, server owners are allowed to ban whoever they want for whatever reason they please. All you can do is try to appeal it through the individual servers system
#535 [21:06] <Vnkz> So it's not a problem? What about the servers I have never even joined. If I never joined how did they ban me?
#536 [21:07] <mattym> Vnkz, Does your username contain anything offensive?
#537 [21:07] * Chromaryu [Hakurei@ns3523249.ip-37-187-94.eu] has joined #minecrafthelp
#538 [21:07] <Vnkz> I don't think so. I was changing my username and Vnkz is what I came up with. That's my mc username.
#539 [21:08] <Vnkz> It's just 4 letters. I don't see anything offensive about that.
#540 [21:08] * sink [webchat@S0106bc4dfbe689f3.ed.shawcable.net] has joined #minecrafthelp
#541 [21:09] <sink> I am unable to access my account that I purchased minecraft with a long time ago
#542 [21:09] <mattym> Vnkz, Well like I said, if your user was tagged as hacking, its possible other servers using the same software have flagged you as an auto-ban. The only thing you can do is contact the servers you have had an issue on.
#543 [21:09] <mattym> sink, What happens when you try to?
#544 [21:09] <Vnkz> Okay. :(
#545 [21:10] <sink> I don't have the username
#546 [21:11] <sink> nor do I think I migrated accounts
#547 [21:11] <mattym> ??> sink account/send-email
#548 [21:11] <Absol> sink: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#549 [21:11] <Absol> sink: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#550 [21:11] <sink> Okay. Thanks
#551 [21:11] <sink> one week wait times
#552 [21:11] <sink> sick
#553 [21:24] * horselover [webchat@96.33.58.254] has joined #minecrafthelp
#554 [21:24] <horselover> Hello
#555 [21:25] <horselover> Why won't get i get my account to send the emails to mymail?
#556 [21:25] <horselover> oR NOT?
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#558 [21:39] * cjv3113 [webchat@ool-45797a21.dyn.optonline.net] has joined #minecrafthelp
#559 [21:39] <cjv3113> Hello
#560 [21:39] <cjv3113> I have question
#561 [21:42] <cjv3113> For some reason my minecraft will replace blocks that i break.... this is probably an easy fix as i have no clue why it is doing this, my internet is fine there seems to be nothing wrong
#562 [22:15] * Chromaryu [Hakurei@ns3523249.ip-37-187-94.eu] has joined #minecrafthelp
#563 [22:24] * kenny222 [webchat@pool-100-0-65-189.bstnma.fios.verizon.net] has joined #minecrafthelp
#564 [22:25] <kenny222> Hi I have jus recently downloaded a rescource pack but for some reason it will not let me select itt... what do i do??
#565 [22:25] * Sakkydan [webchat@220-253-59-235.dyn.iinet.net.au] has joined #minecrafthelp
#566 [22:25] <Sakkydan> i cant remember my account mail
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#568 [22:26] <Sakkydan> can i get some help
#569 [22:27] <Sakkydan> i cant remeber my account email so thefore cant migrate my account
#570 [22:27] <Andrio> Sakkydan, you can try to reset your password using each of your email addresses.
#571 [22:27] <Andrio> Sakkydan, or contact Mojang.
#572 [22:28] <Sakkydan> thannkyou
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#578 [23:16] <onelove> I am trying to run minecraft but it says it cannot find the java pathway. I then reinstalled the latest version of java, and still nothing. I then reinstalled minecraft and again, nothing changed. Any advice?