#1 [00:01] * TEpic [webchat@cpe-98-155-36-231.hawaii.res.rr.com] has quit. (Ping timeout: 180 seconds)
#2 [00:04] <graham15> I've checked i dont seem to have any of the applications you linked in https://minecraftirc.net/minecrafthelp/landing/
#3 [00:05] <mattym> ??> graham15 tools/hjt
#4 [00:05] <Absol> graham15: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#5 [00:05] <Absol> graham15: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#6 [00:07] * ItzVozf [webchat@204-195-53-214.wavecable.com] has joined #minecrafthelp
#7 [00:07] <ItzVozf> um hello?
#8 [00:07] <ItzVozf> I am having really bad troubles with my account.
#9 [00:08] <mattym> ItzVozf, What is the problem?
#10 [00:08] <ItzVozf> So
#11 [00:08] <ItzVozf> I was able to log in this morning
#12 [00:08] <ItzVozf> But when I tried logging in this afternoon, it would constantly say "Wrong email or username/password"
#13 [00:08] <ItzVozf> So I reset it
#14 [00:09] <ItzVozf> I tried again, and it said the same thing
#15 [00:09] <ItzVozf> I can log in on my phone just fine
#16 [00:09] <ItzVozf> Just not my computer
#17 [00:09] <mattym> ItzVozf, You are able to successfully set a new password?
#18 [00:09] <ItzVozf> Yes
#19 [00:09] <mattym> ??> ItzVozf login/throttle
#20 [00:09] <Absol> ItzVozf: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#21 [00:09] <Absol> ItzVozf: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#22 [00:09] <ItzVozf> I have tried twice
#23 [00:09] <ItzVozf> I know this already
#24 [00:10] <ItzVozf> But then why can I log in on my phone?
#25 [00:10] <mattym> ItzVozf, Your phone has access to a different network
#26 [00:10] <ItzVozf> But its connected to the same wifi
#27 [00:10] <mattym> ItzVozf, But its a phone, so it also has access to a cellular network
#28 [00:11] <ItzVozf> One sec
#29 [00:11] <ItzVozf> Let me test something
#30 [00:11] <graham15> So i ran the application and it said it needed admin perms so i close it and try to run it as admin and it says its already running checking task manager background processes too its not there....
#31 [00:12] <mattym> graham15, When you get that error message, just hit the OK button and it will go on
#32 [00:12] <ItzVozf> I figured out the problem. Thanks for the help guys!
#33 [00:12] * ItzVozf [webchat@204-195-53-214.wavecable.com] has quit. (Quit: Web client closed)
#34 [00:13] <graham15> I did hit ok but when it created the notepad file i deleted it thinking that is why it cant run as there is a file already called the name it saves as
#35 [00:13] <mattym> graham15, Run it again
#36 [00:14] <graham15> I tried but it says its already running however in taskmanager including background processes i cant find it. Also checked the system tray
#37 [00:15] <mattym> graham15, Restart the PC and try again
#38 [00:15] <graham15> will do.
#39 [00:16] * graham15 [webchat@176.249.36.158] has quit. (Quit: Web client closed)
#40 [00:18] * graham15 [webchat@176.249.36.158] has joined #minecrafthelp
#41 [00:22] <graham15> Here is the pastebin of what hihjack created https://pastebin.com/fKKaeiaK
#42 [00:23] <mattym> graham15, You were getting the nullpointerexeption:group right?
#43 [00:24] <graham15> Yes.
#44 [00:24] <mattym> graham15, Only problem I see there is the Killer Networking control center
#45 [00:25] <graham15> hum ok well that software is for a specialist ethernet port i have
#46 [00:25] <graham15> without it it wont function, i could go back to the normal ethernet port.
#47 [00:25] <mattym> graham15, You don't need it, as long as you have the driver installed
#48 [00:27] <graham15> if i just end it in task manager that should be enough to stop it interfering with MC and test correct?
#49 [00:29] <mattym> Worth a try but I'm not sure.
#50 [00:30] * nomad [webchat@c-73-229-247-115.hsd1.co.comcast.net] has joined #minecrafthelp
#51 [00:30] <nomad> hello i need help
#52 [00:31] <graham15> THANK YOU SO MUCH!!!! your amazing that was it hahaha all this time thats the last thing i thought it could be :)
#53 [00:33] <mattym> graham15, There may be a setting in the software you can change. But I've never used it so I have no idea what.
#54 [00:34] <graham15> Ok i will open it up and have a poke around now i know that is the problem. this has been so useful thank you ever so much.
#55 [00:36] <mattym> graham15, If you happen to find a setting that works, let me know if you can, it would be useful for others we see with that issue
#56 [00:37] <graham15> I certainly will do. ill reconnect here and tell you if i find anything its 6am so ill play with it tomorrow. thanks again.
#57 [00:37] <graham15> *today just when ive had some sleep
#58 [00:37] <mattym> np
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#60 [00:48] * triggeredfeminist [webchat@129-197-237-24.gci.net] has joined #minecrafthelp
#61 [00:49] <triggeredfeminist> u dumb twats it will only let me play on demo when i have the full version
#62 [00:49] <mattym> !terminate triggeredfeminist
#63 [00:49] * Absol kicked triggeredfeminist from #minecrafthelp (Reason: riggeredfeminist :You have been removed from this channel)
#64 [00:52] * ineedhelpjabsmine [webchat@188-110-237-24.gci.net] has joined #minecrafthelp
#65 [00:52] <ineedhelpjabsmine> I bought a minecraft account in 2015 and I'm not able to log in and it says i don't own the game anymore so i need help
#66 [00:54] <ineedhelpjabsmine> hello?
#67 [00:54] <mattym> ineedhelpjabsmine, You are logging into the wrong account.
#68 [00:55] <ineedhelpjabsmine> no I'm not
#69 [00:55] <ineedhelpjabsmine> its my account
#70 [00:55] <ineedhelpjabsmine> i bought it and even restarted the password but it still says i didn't buy the game
#71 [00:55] <mattym> ineedhelpjabsmine, If it only shows demo, then its not the account that was used for the purchase, not the right account.
#72 [00:55] <ineedhelpjabsmine> yes it is the right account
#73 [00:55] <ineedhelpjabsmine> its the same username and emaill
#74 [00:56] <ineedhelpjabsmine> as well as password
#75 [00:56] <mattym> ineedhelpjabsmine, All that means is its a Mojang account without the game purchased on it.
#76 [00:57] <ineedhelpjabsmine> okay but i have the purchase receipt i bought it
#77 [00:57] <mattym> ??> ineedhelpjabsmine account/send-email
#78 [00:57] <Absol> ineedhelpjabsmine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#79 [00:57] <Absol> ineedhelpjabsmine: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#80 [00:57] <ineedhelpjabsmine> how long do you think it will take to respond?
#81 [00:58] <mattym> ineedhelpjabsmine, See the second link provided.
#82 [00:58] <ineedhelpjabsmine> its on my brothers account, he bought it when minecraft FIRST came out and it was migrated to a mojang account
#83 [00:59] <ineedhelpjabsmine> so i have no transaction id but i have the username and password and the security questions
#84 [00:59] <mattym> ineedhelpjabsmine, You said you have the receipt, that will include the transaction-ID
#85 [01:00] <ineedhelpjabsmine> yes my BROTHER has the receipt but i have the username, password, and security questions
#86 [01:00] <ineedhelpjabsmine> sorry i thought i had it but apparently not
#87 [01:00] <mattym> ineedhelpjabsmine, And you said you got it an 2015, and now you are saying you got it when it came out.
#88 [01:01] <ineedhelpjabsmine> okay restart
#89 [01:01] <ineedhelpjabsmine> so
#90 [01:01] <mattym> ineedhelpjabsmine, No
#91 [01:01] <ineedhelpjabsmine> i was able to use it in 2015 and it worked
#92 [01:01] <mattym> ineedhelpjabsmine, Either figure out the correct login, or find the ID and contact Mojang.
#93 [01:01] <ineedhelpjabsmine> when i bought it in 2009
#94 [01:02] <ineedhelpjabsmine> I AM CONTACTING MOJANG THE ONLY WAY I KNOW TOO MAYBE IF THEY HAD A PHONE NUMBER OR SOMEONE HELPFUL THIS WOULD WORK BETTER SO EITHER TELL ME A WAY TO GET MY ACCOUNT BACK OR JUST GET SOMEONE ELSE BECAUSE ATM YOURE NO HELP.
#95 [01:03] <ineedhelpjabsmine> I AM NOT PUTTING UP W THIS IVE SPENT AN HOUR OF MY LIFE DOING THIS
#96 [01:03] <ineedhelpjabsmine> I DIDNT PLAN THIS
#97 [01:03] <ineedhelpjabsmine> OKAY
#98 [01:03] <ineedhelpjabsmine> IM TRIGGERED
#99 [01:03] <mattym> ineedhelpjabsmine, There is no number, the only way you will get is back is by following the directions you were already given.
#100 [01:03] <ineedhelpjabsmine> okay.
#101 [01:03] <ineedhelpjabsmine> look
#102 [01:03] <ineedhelpjabsmine> i don't have the transcation ID.
#103 [01:03] <ineedhelpjabsmine> and i have the login
#104 [01:03] <mattym> ineedhelpjabsmine, Once again, you have a login for a Mojang account, which if it only shows the demo does not have the game on it.
#105 [01:06] * littlemcnugget [webchat@188-110-237-24.gci.net] has joined #minecrafthelp
#106 [01:07] <littlemcnugget> okay, so, i HAVE a minecraft account that my brother bought in 2009, he then proceeded to give it to me. It worked fine in 2016 but now it no longer says i own the game. Yet, if i search my username my skin pops up so i own the game. I need help getting my account back so it says i bought the game
#107 [01:07] <GreyVulpine> littlemcnugget - Joining under a different name will not give you a different answer, ineedhelpjabsmine. Mattym is correct, if you're getting "Play demo", the mojang account you're logging in under did not purchase minecraft. The link to receive support from a Mojang has been given to you
#108 [01:07] <GreyVulpine> littlemcnugget - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#109 [01:08] <GreyVulpine> There is no phone number to contact Mojang. The link above is the only means of filing a support ticket to get help from Mojang concerning your account.
#110 [01:08] <littlemcnugget> okay but if I'm under a wrong account then how was I able to play it 2016
#111 [01:09] <littlemcnugget> also im not the same person I'm the friend of who asked earlier.
#112 [01:09] <GreyVulpine> Many people register multiple accounts, using mutliple emails all the time. You could have registered multiple accounts, but purchased minecraft under a different account
#113 [01:10] <mattym> !terminate littlemcnugget You have your instructions.
#114 [01:10] * Absol kicked littlemcnugget from #minecrafthelp (Reason: ittlemcnugget :You have your instructions.)
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#118 [01:29] <needhelp> Hello
#119 [01:30] <needhelp> I need help.
#120 [01:31] <mattym> needhelp, Explain what you need help with.
#121 [01:32] <needhelp> When i login in my Minecraft Launcher an i klick play my game opens and after 5 sekons it close and open the login window
#122 [01:32] <mattym> ??> needhelp launcher/log-txt
#123 [01:32] <Absol> needhelp: We need to see your full launcher log, which is created in the game directory.
#124 [01:32] <Absol> needhelp: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#125 [01:35] <needhelp> one moment
#126 [01:38] <needhelp> https://paste.ubuntu.com/p/cxdpcmqjqJ/
#127 [01:39] <mattym> needhelp, Copy the contents of the file after the problem has occurred
#128 [01:40] <needhelp> what?
#129 [01:41] <mattym> needhelp, You need to copy the information from the launcher_log file after the issue had happened.
#130 [01:42] <needhelp> a you need to know, that i have reinstall the game
#131 [01:42] <needhelp> but after this it didint work
#132 [01:42] <mattym> needhelp, Still need the log info
#133 [01:42] <needhelp> there issent anything else
#134 [01:43] <needhelp> this is the whole log file
#135 [01:43] <mattym> needhelp, There will be if you look at the file after the problem has happened
#136 [01:44] <needhelp> [08:21:32] [Client thread/INFO]: Setting user: MineMoney [08:21:38] [Client thread/INFO]: LWJGL Version: 2.9.4 [08:21:39] [Client thread/INFO]: Reloading ResourceManager: Default [08:21:42] [Sound Library Loader/INFO]: Starting up SoundSystem... [08:21:42] [Thread-3/INFO]: Initializing LWJGL OpenAL [08:21:42] [Thread-3/INFO]: (The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.org) [08:21:42]
#137 [01:46] <needhelp> i explain my problem again: i open the launcher klick on play an the game opens, than after sekonds the game crash
#138 [01:46] <mattym> needhelp, Now follow the directions, get the log info after the crash has occurred, and use the paste website
#139 [01:47] <needhelp> did you mean the "logs" folder?
#140 [01:49] <needhelp> i can not open this documents
#141 [01:49] <mattym> needhelp, No, launcher_log.txt leave the folder open, play till the crash happens, then open up the file and copy the information in it to the paste site.
#142 [01:49] <needhelp> iah thanke you
#143 [01:49] <needhelp> one moment
#144 [01:53] <needhelp> https://paste.ubuntu.com/p/Y6KR3RwJ59/
#145 [01:54] <mattym> ??> needhelp win/reinst
#146 [01:54] <Absol> needhelp: You may need to reinstall the locally installed files that Minecraft puts into place.
#147 [01:54] <Absol> needhelp: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#148 [01:55] <mattym> needhelp, After doing those instructions, do not try to use any of the resource packs you previously have.
#149 [01:56] <needhelp> ok that willl take a few minuters
#150 [01:56] <needhelp> see you after that
#151 [02:00] <needhelp> ok everything exept the saves folder is deleted
#152 [02:00] <needhelp> what should i do yet?
#153 [02:03] <needhelp> should i open the launcher
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#155 [02:08] <needhelp> Hello?
#156 [02:14] <needhelp> OK Minecraft crasht again
#157 [02:27] <needhelp> I need help
#158 [02:27] <needhelp> hello?
#159 [02:38] * goodboy [webchat@dslb-084-056-000-030.084.056.pools.vodafone-ip.de] has joined #minecrafthelp
#160 [02:38] <goodboy> Hello.
#161 [02:40] <goodboy> I have a problem with my game.
#162 [02:41] <goodboy> I briefly describe my problem.
#163 [02:46] <goodboy> When I'm in my launcher and press play, Minecraft starts, but after a few seconds, the game quits and I get an error message: "A problem has been current and the game crashed."
#164 [02:50] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#165 [03:05] * noobxD [webchat@ip-176-198-37-231.hsi05.unitymediagroup.de] has joined #minecrafthelp
#166 [03:07] <noobxD> I can't run V1.7.2, it says ----Error details: Missing key 'artifact' on libraries[*].downloads (should be object, required as there's no classifier)---- What does that mean and what do I do?
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#171 [03:34] <toby> Minecraft has suddenly decided to not log me in
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#175 [04:19] <Tearabian> Hi
#176 [04:20] <Tearabian> Does someone know what to do when your account gets migrated to another mail? As in a hijack
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#183 [05:33] <MarianX_> Hi, when the loading screen with "Mojang" it`s done I get crash. I see the start menu with SinglePlayer, etc but "Not Responding". What can I do?
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#186 [05:59] * kauanez [webchat@177.96.222.98.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#187 [06:01] <kauanez> Hi! My Minecraft is not opening from the launcher
#188 [06:02] <kauanez> the error is
#189 [06:02] <kauanez> Nome: ro_ro.lang URL: http://resources.download.minecraft.net/ac/acd7b3ebc34f0207f2d7b599a502c9bb74aa6468 Detalhes do erro: UNKNOWN/-21 Nome do arquivo em disco: acd7b3ebc34f0207f2d7b599a502c9bb74aa6468 Localização: C:/Users\Kauan\AppData\Roaming\.minecraft\assets\objects\ac/acd7b3ebc34f0207f2d7b599a502c9bb74aa6468 Existe: false
#190 [06:03] <kauanez> please i dont understand who can help me
#191 [06:04] <kauanez> beacuse i speak portuguese
#192 [06:08] <kauanez> i dont find where i put this code
#193 [06:25] * EzDemote [webchat@176.65.29.65] has joined #minecrafthelp
#194 [06:25] <EzDemote> Hello, Someone hacked my account and changed email and I can't do anything
#195 [06:25] <GreyVulpine> EzDemote - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#208 [08:21] * help_meh [webchat@85-76-163-204-nat.elisa-mobile.fi] has joined #minecrafthelp
#209 [08:21] <help_meh> my minecraft says: The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#210 [08:30] * ONLYpureOWNAGE [webchat@124.103.93.209.dyn.plus.net] has joined #minecrafthelp
#211 [08:31] <ONLYpureOWNAGE> Hi there! I suspect my mojang account has been hacked or they've changed the email address for my account
#212 [08:34] * maximum2003 [webchat@31.185.45.139] has joined #minecrafthelp
#213 [08:35] <maximum2003> i've had trouble in the pass as it says not able to download or save file so i have no idea what to do
#214 [08:35] <maximum2003> Unable to save download. text2speech-1.10.3-natives-windows.jar
#215 [08:38] * Neefey [webchat@78-20-24-15.access.telenet.be] has joined #minecrafthelp
#216 [08:38] <ONLYpureOWNAGE> RIP #minecrafthelp for not being helpful
#217 [08:40] <maximum2003> ?
#218 [08:40] <Neefey> Trying to migrate an old account to a new mojang account is a living hell..
#219 [08:40] <ONLYpureOWNAGE> Several people have asked questions but no one has helped
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#221 [08:44] * Ape [webchat@pool-71-168-155-37.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#222 [08:44] <Ape> Doesnt work
#223 [08:44] <Ape> Doesnt work
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#227 [08:51] * Matzekatze10 [webchat@194-118-122-125.hdsl.highway.telekom.at] has joined #minecrafthelp
#228 [08:51] <Matzekatze10> Hi
#229 [08:51] <Matzekatze10> I need help
#230 [08:52] <Matzekatze10> I'm unable to download the 1.11.2 version
#231 [08:56] * RoxxorXx [webchat@obs92-h05-176-136-51-19.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#232 [08:57] <RoxxorXx> Hi guys :D I need your help
#233 [08:58] * Narkotykk [webchat@PC-77-46-58-237.euro-net.pl] has joined #minecrafthelp
#234 [08:58] <RoxxorXx> I try to do a domain name to hide the game port. I have choose the 8788 port because in my server I have two minecraft server. So If i use games.roxxorxx.fr:8788 it work but if I use the dev.cd.roxxorxx.fr it does not work and I have this error : io.netty.channel.abstractchannel$annotatedconnectexception connection refused
#235 [08:59] <RoxxorXx> dev.cd IN A 91.134.249.42 _minecraft._tcp IN SRV 5 8788 dev.cd.roxxorxx.fr.
#236 [08:59] <RoxxorXx> this is my dns setup
#237 [09:00] <ONLYpureOWNAGE> GL getting an answer
#238 [09:00] <Narkotykk> I can not go to mc writes everything well and I can not, and as a colleague writes, he enters
#239 [09:01] <RoxxorXx> Why ONLYpureOWNAGE ?
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#245 [09:21] * Nick is now known as Guest71286
#246 [09:21] <Guest71286> Hey my Minecraft Crash Report Said: Time: 2/18/18 10:14 AM Description: Initializing game cdo: Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?
#247 [09:21] <Guest71286> Anyway to fix it?
#248 [09:25] * Tam [webchat@cpc136220-broo9-2-0-cust717.know.cable.virginm.net] has joined #minecrafthelp
#249 [09:26] * Guest71286 [webchat@97-95-134-31.dhcp.jcsn.tn.charter.com] has quit. (Ping timeout: 180 seconds)
#250 [09:27] <Tam> Hello i was wondering if i could get help with migrating my email?
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#255 [09:48] * birb [webchat@162-230-97-205.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#256 [09:48] <birb> yo
#257 [09:48] * LordCarlos4027 [webchat@201.209.12.49] has joined #minecrafthelp
#258 [09:48] <birb> I've got a graphics card problem but my graphics card is discontinued and unupdatable
#259 [09:48] * melmen [webchat@37.221.248.225] has quit. (Ping timeout: 180 seconds)
#260 [09:49] <birb> what should I do
#261 [09:52] * birb [webchat@162-230-97-205.lightspeed.spfdmo.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#262 [09:54] * roanged [webchat@host-89-243-196-207.as13285.net] has joined #minecrafthelp
#263 [09:54] <roanged> hello
#264 [09:54] <roanged> hello
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#271 [10:20] <Guest25932> how do you correct the error message Pixel format not accerlated
#272 [10:23] <Guest25932> i cannot get into minecraft because it keeps saying it is crashed
#273 [10:37] * Mr_CleanCreeper [webchat@12.50.5.130] has joined #minecrafthelp
#274 [10:40] * tony [webchat@london1544w-lp130-04-65-95-179-60.dsl.bell.ca] has joined #minecrafthelp
#275 [10:41] <Mr_CleanCreeper> I am not able to join mc-gtm.net or hypixel because it says "Not authenticated with minecraft.net" when I bought minecraft and can play on other premium servers like enova.gamename.net or mineplex. I contacted Mojang and they said it was a network thing, so I emailed my ISP and he said he checked the logs and on our side it was a successful connection. I tried resetting my password, i tried logging out for 24 hours and then logging in again and
#276 [10:41] <tony> hey i cant download minecraft
#277 [10:41] <tony> i paid for it
#278 [10:41] <Mr_CleanCreeper> Does anybody have any idea how to fix this? Thanks in adcance!
#279 [10:42] <tony> i go to download and it gives me an error code
#280 [10:42] <tony> i go to download and it gives me an error code
#281 [10:50] * tony [webchat@london1544w-lp130-04-65-95-179-60.dsl.bell.ca] has left #minecrafthelp
#282 [10:54] * KyleF217 [webchat@176.26.1.91] has joined #minecrafthelp
#283 [10:55] <KyleF217> Hi, im playing the Minecraft demo to test if it will run on my pc before purchasing. The demo will run but after walking around for a few seconds, the game crashes
#284 [10:56] * Jek [webchat@93-40-211-64.ip40.fastwebnet.it] has joined #minecrafthelp
#285 [10:57] <Jek> ---- Minecraft Crash Report ---- // I'm sorry, Dave. Time: 18/02/18 3.44 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:
#286 [10:58] * Z1V3R4N_YT [webchat@233.red-79-145-191.dynamicip.rima-tde.net] has joined #minecrafthelp
#287 [10:59] <Z1V3R4N_YT> I hace activated my free trial of minecraft realms,but when im going to try the realms ,i cant do anything,even creating it,please help me
#288 [10:59] * Jek [webchat@93-40-211-64.ip40.fastwebnet.it] has quit. (Client Quit)
#289 [11:18] * tricakill [webchat@191.13.42.148] has joined #minecrafthelp
#290 [11:18] <tricakill> hey
#291 [11:18] <tricakill> i have 1 more problem with minecraft
#292 [11:21] <tricakill> now i can open my minecraft
#293 [11:21] <tricakill> and click single player
#294 [11:21] <tricakill> but
#295 [11:21] <tricakill> it freezes on
#296 [11:21] <tricakill> loading world
#297 [11:21] <tricakill> building terrain
#298 [11:22] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#301 [11:32] <tricakill> my dxdiag
#302 [11:32] <tricakill> https://paste.ubuntu.com/p/8PvNpjnbwJ/
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#305 [11:38] * RandomSonicDude [webchat@h117.154.213.151.dynamic.ip.windstream.net] has joined #minecrafthelp
#306 [11:39] <RandomSonicDude> Minecraft won't download some stuff. Help?
#307 [11:43] * digger31486 [webchat@dynamic-acs-24-154-18-194.zoominternet.net] has joined #minecrafthelp
#308 [11:44] <digger31486> hello, i havent played in a log time, i bought the game back in alpha stage, i transfered my account over, but its still only letting me play the demo mode or wanting me to buy again
#309 [11:46] <GreyVulpine> digger31486 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#310 [11:47] <tricakill> mattym helped me yesterday
#311 [11:47] <tricakill> but today theres another problem..
#312 [11:50] * Plawf14 [webchat@177.204.68.194.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#314 [12:01] <tricakill> someone?
#315 [12:02] * frustrated [webchat@162-231-211-59.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#316 [12:04] * AmiChan [webchat@209.58.136.4] has joined #minecrafthelp
#317 [12:05] <AmiChan> I can't login to my account. I can reset the password, but afterwards when I login it says my account doesn't exist.
#318 [12:05] * Fabian_KING_72 [webchat@200.112.243.118] has joined #minecrafthelp
#319 [12:06] <Fabian_KING_72> I need help to recover my hacked account
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#326 [12:25] <Miner_Lady> Hi all. My minecraft fails to launch. Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#327 [12:26] <Miner_Lady> Videocard seems up to date. Never got this b4. Any ideas?
#328 [12:28] <tricakill> someone to help?
#329 [12:30] <Miner_Lady> seems not :/
#330 [12:49] * Tractions [webchat@187.67.6.178] has joined #minecrafthelp
#331 [12:50] * Bruninho [webchat@189-68-201-26.dsl.telesp.net.br] has joined #minecrafthelp
#332 [12:50] <Tractions> Hey, for some reason my game doesn't work on 64 bit Java, only on 32 bit even tho my OS is 64x
#333 [12:50] <Tractions> It consumes a lot of memory and doesn't get to load the game.
#334 [12:54] <Bruninho> como posso resolver meu erro. um problema inesperado ocorreu e o jogo parou de funcionar. pedimos desculpas incoveniencia
#335 [12:55] * Wood [webchat@clbaon0201w-lp140-06-65-94-121-184.dsl.bell.ca] has joined #minecrafthelp
#336 [12:55] <Wood> someone stole my account and changed the email
#337 [12:56] <Tractions> They send you a notification e-mail when it gets changed Wood
#338 [12:58] <Wood> yes i just say the email from mojang now, its an old email
#339 [12:58] <Bruninho> how can I solve my mistake. an unexpected problem has occurred and the game has stopped working. we apologize incoveniencia
#340 [13:11] <tricakill> bruninho
#341 [13:12] <tricakill> its only in english
#342 [13:12] <tricakill> they dont know portuguese
#343 [13:12] <Bruninho> how can I solve my mistake. an unexpected problem has occurred and the game has stopped working. we apologize incoveniencia
#344 [13:15] <tricakill> you need to wait for someone to come help
#345 [13:16] <tricakill> i am waiting 1 hour
#346 [13:17] <mattym> tricakill, Are you still getting the same problem from yesterday?
#347 [13:18] <mattym> ??> Bruninho launcher/log
#348 [13:18] <Absol> Bruninho: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#349 [13:18] <tricakill> oh
#350 [13:18] <tricakill> no
#351 [13:18] <tricakill> i can click play
#352 [13:18] <tricakill> the
#353 [13:18] <tricakill> it says
#354 [13:18] <tricakill> loading world
#355 [13:18] <tricakill> and it freezes there
#356 [13:18] * IRINEU465 [webchat@177.154.36.92] has joined #minecrafthelp
#357 [13:18] <mattym> tricakill, Did it start getting into the game after the windows updates were done?
#358 [13:18] <tricakill> yep
#359 [13:19] <tricakill> the game starts
#360 [13:19] <tricakill> i can see the menu
#361 [13:19] <tricakill> single player
#362 [13:19] <tricakill> multiplayer
#363 [13:19] <tricakill> when i click create new world
#364 [13:19] <mattym> tricakill, Ok, have you restarted the computer since then?
#365 [13:19] <tricakill> yes
#366 [13:19] <tricakill> it freezes on loading world
#367 [13:19] <mattym> ??> tricakill launcher/log-txt
#368 [13:19] <Absol> tricakill: We need to see your full launcher log, which is created in the game directory.
#369 [13:19] <Absol> tricakill: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#370 [13:19] <tricakill> building terrain
#371 [13:19] <mattym> tricakill, Makes sure to copy from that file after it has frozen
#372 [13:19] <tricakill> okey
#373 [13:21] <tricakill> https://paste.ubuntu.com/p/8kh5pvf2MH/
#374 [13:21] <tricakill> here
#375 [13:22] * MarianX_ [webchat@109.99.177.251] has joined #minecrafthelp
#376 [13:22] <mattym> tricakill, Ok one moment.
#377 [13:24] <MarianX_> Hi, when I launch Minecraft i get a crash. After the Mojang logo I see the "Singleplayer button, multiplayer, etc" and also "Not responding" ;) What can I do? My drivers are up to date and the problem appear 2 days ago
#378 [13:24] <mattym> tricakill, In the launcher go to the Launch Options tab and make sure you enable Advanced Option, then click onto the latest release profile.
#379 [13:25] <tricakill> done
#380 [13:25] <tricakill> what now?
#381 [13:25] <mattym> ??> MarianX_ launcher/log-txt
#382 [13:25] <Absol> MarianX_: We need to see your full launcher log, which is created in the game directory.
#383 [13:25] <Absol> MarianX_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#384 [13:25] <mattym> tricakill, Do you see the part that says JVM Arguments?
#385 [13:26] <tricakill> yes
#386 [13:26] <mattym> tricakill, Change the part that says -xmx1G to -xmx2G then save that profile, and go back to try and start the game.
#387 [13:26] <Bruninho> https://paste.ubuntu.com/p/wRPPtF773P/
#388 [13:26] <mattym> ??> Bruninho win/dxdiag
#389 [13:26] <Absol> Bruninho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#390 [13:26] <tricakill> okay
#391 [13:26] <tricakill> trying
#392 [13:27] <tricakill> it showed
#393 [13:27] <tricakill> the same error
#394 [13:27] <tricakill> from yesterday
#395 [13:27] <tricakill> now
#396 [13:28] <mattym> tricakill, Do you know if you ever set Java Options somewhere else on the computer, (not in minecraft)?
#397 [13:28] <MarianX_> @Absol https://paste.ubuntu.com/p/9RHwfNYgq5/ here.
#398 [13:28] <tricakill> no
#399 [13:28] <tricakill> i didnt touch java
#400 [13:28] <mattym> MarianX_, Make sure to copy the launcher_log.txt after the problem has happened.
#401 [13:28] <mattym> tricakill, Did you ever have Razer Cortex or Razer Synapse installed?
#402 [13:28] <tricakill> i think not
#403 [13:29] <MarianX_> Hmm, 2 seconds to start the game and paste the log file again.
#404 [13:29] <mattym> tricakill, Ok, one moment.
#405 [13:30] <mattym> tricakill, Do you know how to get to the Windows System window?
#406 [13:30] <tricakill> tell me ;~;
#407 [13:30] <tricakill> please
#408 [13:31] <mattym> tricakill, One moment, I forget how to get to it on Windows 7
#409 [13:32] <MarianX_> @Absol, actually now it`s working... I don`t know why, 1 hour ago didn`t work. I come again when I get a crash. Sorry for your time. Peace
#410 [13:33] <mattym> tricakill, Click the Windows/Start icon on the taskbar, then go to Control Panel, then System and Security then click System
#411 [13:34] <tricakill> i am there
#412 [13:35] <mattym> tricakill, On the left of that window click Advanced System Settings
#413 [13:35] <tricakill> ok
#414 [13:35] <mattym> tricakill, In the window that opens, click the Advanced tab, and at the bottom of that click the Environment Variables button
#415 [13:35] <tricakill> there
#416 [13:36] <mattym> tricakill, On the bottom part that says System Variables, scroll through and see if you see anything that says JAVA_OPTIONS or anything with -Xmx
#417 [13:37] <tricakill> theres nothing about jajva
#418 [13:37] <tricakill> java*
#419 [13:37] <Bruninho> where I send the link I copied from DxDiag
#420 [13:37] <mattym> Bruninho, Here
#421 [13:37] <mattym> tricakill, Ok close all that out, go back to Control Panel, and look for the Java option there
#422 [13:38] <tricakill> okey
#423 [13:38] <Bruninho> https://paste.ubuntu.com/p/wRPPtF773P/
#424 [13:38] <tricakill> i clicked java
#425 [13:38] <mattym> tricakill, Ok one moment
#426 [13:38] <mattym> Bruninho, That is not the dxdiag info
#427 [13:38] <mattym> Bruninho, Thats the same link from before
#428 [13:40] <mattym> tricakill, Ok in the Java window click the Java tab then the view button
#429 [13:40] <mattym> tricakill, Do you see anything written in the boxes under where it says Runtime Parameters?
#430 [13:40] <Bruninho> Where do I find the information I need to solve my problem?
#431 [13:41] <tricakill> i was in the bath, sorry
#432 [13:41] <mattym> Bruninho, You need to do the instructions Absol linked for the dxdiag, you sent the same link as the launcher log, make sure to copy the link for your dxdiag info
#433 [13:41] <tricakill> runtime parameters
#434 [13:41] <tricakill> theres nothing
#435 [13:42] <tricakill> its a blank
#436 [13:42] <mattym> tricakill, Ok, in that window, click the System tab, and check the same area
#437 [13:42] <tricakill> nothing there
#438 [13:42] <tricakill> it should have something?
#439 [13:42] <mattym> tricakill, No
#440 [13:43] <Bruninho> I do not understand?
#441 [13:44] <mattym> ??> Bruninho win/dxdiag
#442 [13:44] <Absol> Bruninho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#443 [13:44] <mattym> Bruninho, Do those instructions again, get me the new link you made. Before you gave the wrong link
#444 [13:45] <mattym> tricakill, In that java window, what does the first line say for product?
#445 [13:45] <Bruninho> what?
#446 [13:45] <tricakill> on system?
#447 [13:45] <mattym> Bruninho, We need your dxdiag report, you have not given it
#448 [13:46] <mattym> tricakill, On system or user
#449 [13:46] <tricakill> 1.8.0_161
#450 [13:46] <mattym> tricakill, and under architecture ?
#451 [13:46] <tricakill> x86_64
#452 [13:47] <mattym> tricakill, Ok, close that out, and go back to the Latest Release profile in the Launch Options window
#453 [13:47] <Bruninho> How can I give it to you?
#454 [13:47] <Tractions> Hey, for some reason my Minecraft doesn't work on 64 bit java, only on 32 bit
#455 [13:47] <mattym> Bruninho, Follow the directions that were linked.
#456 [13:47] <tricakill> go where?
#457 [13:47] <mattym> Tractions, What kind of computer do you have?
#458 [13:47] <Tractions> If I use 64 bit it just consumes my whole CPU/RAM
#459 [13:48] <Tractions> I have a tower computer with 64x OS
#460 [13:48] <mattym> Tractions, The brand/model
#461 [13:48] <Tractions> Oh, it's custom built
#462 [13:48] <Tractions> The game randomly stopped working.
#463 [13:48] <mattym> tricakill, On the Minecraft launcher, in the Launch Options tab, clock on the Latest Release profile.
#464 [13:49] <Bruninho> I need to download the file?
#465 [13:49] <mattym> Bruninho, No, we need the link to the pastebin page
#466 [13:49] <tricakill> ok
#467 [13:49] <tricakill> done
#468 [13:49] <mattym> tricakill, Enable Java Executable, and tell me what it has listed.
#469 [13:49] <tricakill> D:\Program Files (x86)\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#470 [13:49] <tricakill> THIS
#471 [13:49] <tricakill> this*
#472 [13:50] <mattym> tricakill, Can you reinstall the launcher to your main drive.
#473 [13:50] <Bruninho> do you need a link?
#474 [13:50] <mattym> Bruninho, Yes
#475 [13:51] <tricakill> reinstall the launcher to C:?
#476 [13:51] <mattym> tricakill, Yes
#477 [13:51] <tricakill> okay
#478 [13:51] <Bruninho> do you need a link?
#479 [13:51] <mattym> tricakill, use the download from minecraft.net/download to remove it
#480 [13:51] <mattym> tricakill, Then install it on C:
#481 [13:51] <mattym> Bruninho, YES
#482 [13:52] <mattym> Tractions, Are you using any mods or addons?
#483 [13:52] <Bruninho> OK what?
#484 [13:52] <Tractions> mattym, the launcher barely starts without crashing
#485 [13:52] <Tractions> I'll send you a screenshot
#486 [13:53] <Bruninho> OK what?
#487 [13:53] <mattym> Bruninho, Follow the directions you were given
#488 [13:53] <Tractions> mattym, http://prntscr.com/igj1xc
#489 [13:53] <tricakill> i reinstalled
#490 [13:53] <tricakill> in C
#491 [13:53] <mattym> Tractions, Dont use the old launcher.
#492 [13:54] <mattym> tricakill, Ok open up to the launcher profile again and check what it says for Java executable
#493 [13:54] <tricakill> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#494 [13:54] <Tractions> mattym, I'll try using the new one, but I think it'll have the same result
#495 [13:54] <Bruninho> I followed them, the last instructions I have to do what?
#496 [13:54] <mattym> tricakill, Ok change that to this C:\Program Files\Java\jre1.8.0_161\bin\javaw.exe
#497 [13:55] <mattym> tricakill, Then save it, and try to start the game
#498 [13:55] <Bruninho> I followed them, the last instructions I have to do what?
#499 [13:55] <tricakill> why am i having so many problems? xD
#500 [13:55] <tricakill> its loading world
#501 [13:55] <mattym> Bruninho, You need to copy the url from the page you created to here.
#502 [13:55] <tricakill> but
#503 [13:55] <tricakill> forever
#504 [13:56] <mattym> tricakill, Give it a moment and see what happens.
#505 [13:56] <Bruninho> I need to download the text and send it to you?
#506 [13:56] <mattym> Bruninho, No, copy the address of the page you are on
#507 [13:56] <tricakill> its says up there that its not responding
#508 [13:57] <mattym> tricakill, Do you still have the ADWCleaner program from yesterday saved?
#509 [13:57] <Bruninho> https://paste.ubuntu.com/p/ct2YNjns6P/
#510 [13:57] <Bruninho> that?
#511 [13:58] <mattym> Bruninho, Yes
#512 [13:58] <tricakill> yes
#513 [13:58] <Tractions> mattym, it still won't work http://prntscr.com/igj4aw
#514 [13:58] * airhead [webchat@98.122.165.65] has joined #minecrafthelp
#515 [13:58] <mattym> ??> Tractions av/adwcleaner
#516 [13:58] <Absol> Tractions: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#517 [13:58] <Absol> Tractions: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#518 [13:58] <mattym> tricakill, Run it again
#519 [13:58] * RandomSonicDude [webchat@h117.154.213.151.dynamic.ip.windstream.net] has quit. (Ping timeout: 180 seconds)
#520 [13:58] <airhead> Hey guys. I keep getting this error just trying to change my email Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#521 [13:58] <Bruninho> now what do I do?
#522 [13:58] <mattym> Bruninho, Wait
#523 [13:59] <mattym> ??> airhead account/send-email
#524 [13:59] <Absol> airhead: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#525 [13:59] <Absol> airhead: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#526 [13:59] <airhead> I threw away my old Java Code that I purchased from gamestop years ago though :(
#527 [13:59] <mattym> Bruninho, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81526
#528 [14:00] <mattym> airhead, Say that in the message and see how they reply.
#529 [14:00] * WiseAlexander6 [webchat@162-195-69-181.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#530 [14:00] <Bruninho> I am downloading
#531 [14:00] <airhead> Ok will do. Do you know how long it may take for them to reply?
#532 [14:00] <WiseAlexander6> hey i need to talk to someone
#533 [14:01] <mattym> airhead, A while, see the second link Absol wrote.
#534 [14:01] <tricakill> its scanning
#535 [14:02] <tricakill> now i should paste on ubuntu?
#536 [14:03] <tricakill> and
#537 [14:03] <tricakill> clean?
#538 [14:03] * airhead [webchat@98.122.165.65] has quit. (Client Quit)
#539 [14:03] <WiseAlexander6> alright ive had minecraft a long time and i wanted to get on and its saying i have invalid username/password. i try every password i know, nothing works.
#540 [14:03] * rcmaehl [~null@2607:fcc8:bf1b:7700:4477:5a0e:a6eb:df45] has joined #minecrafthelp
#541 [14:03] <WiseAlexander6> ive tried forget password but it never sends the password
#542 [14:03] <mattym> ??> WiseAlexander6 account/send-email
#543 [14:03] <WiseAlexander6> i dont even know if its recognizing my username or anything
#544 [14:03] <Absol> WiseAlexander6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#545 [14:03] <Absol> WiseAlexander6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#546 [14:04] <mattym> tricakill, No, if it found anything, just hit clean and restart when it tells you to
#547 [14:04] <mattym> tricakill, After its restarted, check the game again
#548 [14:04] * lag [~null@2607:fcc8:bf1b:7700:4477:5a0e:a6eb:df45] has joined #minecrafthelp
#549 [14:06] <Bruninho> the download is over
#550 [14:06] <WiseAlexander6> i dont have a fucking transaction code
#551 [14:06] <Absol> WiseAlexander6: Please keep it civil
#552 [14:06] <mattym> Bruninho, Install/Run it.
#553 [14:06] <mattym> WiseAlexander6, Find it.
#554 [14:06] * tricakill [webchat@191.13.42.148] has quit. (Ping timeout: 180 seconds)
#555 [14:06] <WiseAlexander6> how. i bought minecraft in like. 2010
#556 [14:06] * tricakill [webchat@191.13.42.148] has joined #minecrafthelp
#557 [14:06] <tricakill> i am back
#558 [14:06] * tomercar2004 [webchat@bzq-84-108-60-90.cablep.bezeqint.net] has joined #minecrafthelp
#559 [14:07] <WiseAlexander6> this is stupid, i wish mojang had an actual service instead of a bunch of idiots dispensing links
#560 [14:07] <mattym> tricakill, Try running the game again.
#561 [14:07] <mattym> WiseAlexander6, That link is to their client support service. Its the only way to recover an account.
#562 [14:07] <mattym> WiseAlexander6, You can submit the form without the ID, but they will just ask for it again.
#563 [14:08] <WiseAlexander6> you guys are useless
#564 [14:08] <Bruninho> is in progress
#565 [14:08] <tricakill> loading world freezes the game
#566 [14:08] * nate_ [webchat@c-73-53-116-35.hsd1.wa.comcast.net] has joined #minecrafthelp
#567 [14:08] <tricakill> and its not responding again...:c
#568 [14:09] <Bruninho> Do I restart my computer now?
#569 [14:09] <mattym> tricakill, Ok, try the local reinstall again with the instructions that follow
#570 [14:09] <mattym> ??> tricakill win/reinst
#571 [14:09] <Absol> tricakill: You may need to reinstall the locally installed files that Minecraft puts into place.
#572 [14:09] <Absol> tricakill: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#573 [14:09] <mattym> Bruninho, Yes
#574 [14:10] * lag [~null@2607:fcc8:bf1b:7700:4477:5a0e:a6eb:df45] has quit. (Quit: Leaving)
#575 [14:10] <Bruninho> after I restart my computer can I open my minecraft and will it work?
#576 [14:10] * nate_ [webchat@c-73-53-116-35.hsd1.wa.comcast.net] has quit. (Client Quit)
#577 [14:11] <Bruninho> after I restart my computer can I open my minecraft and will it work?
#578 [14:11] <mattym> Bruninho, You can check, but that computer is very old and may still not be able to run it.
#579 [14:11] <tricakill> if tehres nothing on my saves, can i delete it?
#580 [14:12] <Bruninho> Ok. Goodbye
#581 [14:12] <mattym> tricakill, Yes
#582 [14:12] <Bruninho> Ok. Goodbye
#583 [14:13] * Tractions [webchat@187.67.6.178] has quit. (Ping timeout: 180 seconds)
#584 [14:13] * WiseAlexander6 [webchat@162-195-69-181.lightspeed.renonv.sbcglobal.net] has quit. (Quit: Web client closed)
#585 [14:14] <tricakill> if this doesnt work
#586 [14:14] <tricakill> should i destroy my pc?
#587 [14:14] <mattym> tricakill, No, a few other things we can try. The new issue is different and has some more methods to fix it
#588 [14:15] <tricakill> okay
#589 [14:15] <tricakill> thanks
#590 [14:15] <tricakill> i owe you much :v
#591 [14:15] <tricakill> no one tried to help me before
#592 [14:15] * tomercar2004 [webchat@bzq-84-108-60-90.cablep.bezeqint.net] has quit. (Ping timeout: 180 seconds)
#593 [14:15] * Bruninho [webchat@189-68-201-26.dsl.telesp.net.br] has quit. (Ping timeout: 180 seconds)
#594 [14:19] <tricakill> its not responding again
#595 [14:19] * Leo [webchat@47.144.138.185] has joined #minecrafthelp
#596 [14:19] * joao0245 [webchat@200-232-190-142.dsl.telesp.net.br] has joined #minecrafthelp
#597 [14:19] * Leo [webchat@47.144.138.185] has quit. (Client Quit)
#598 [14:20] <mattym> tricakill, Ok, close all the minecraft related windows. Right click the minecraft icon/shortcut and select Run As Administrator then see if that works
#599 [14:20] * Tractions [webchat@187.67.6.178] has joined #minecrafthelp
#600 [14:21] <tricakill> not responding :c
#601 [14:21] <tricakill> and its loading terrain
#602 [14:21] <Tractions> Hey mattym and Absol, I tried using ADWCleaner and my game still doesn't work.
#603 [14:22] <mattym> tricakill, Ok, give me a few moments.
#604 [14:22] <mattym> ??> Tractions win/dxdiag
#605 [14:22] <Absol> Tractions: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#606 [14:24] <Tractions> https://paste.ubuntu.com/p/65xWssN697/
#607 [14:24] <Tractions> Hope you don't mind, but some things are in portuguese
#608 [14:24] <mattym> Tractions, The important parts wont be
#609 [14:26] <mattym> Tractions, and it happens the same in the regular or alternate launchers?
#610 [14:26] <Tractions> mattym Both
#611 [14:26] <mattym> tricakill, Can you get me an updated launcher_log.txt I want to see if its still giving the same error number
#612 [14:26] <mattym> Tractions, But works fine if you use 32-Bit Java?
#613 [14:27] <Tractions> Yes mattym, but I kinda want to know why it doesn't work on 64bit
#614 [14:27] <tricakill> A dx diag?
#615 [14:27] <mattym> tricakill, no, one moment
#616 [14:27] <tricakill> oh
#617 [14:27] <tricakill> no]
#618 [14:27] <tricakill> the launcher log?
#619 [14:27] <mattym> tricakill, Yes
#620 [14:28] <mattym> Tractions, Its a thing that we have seen happen, usually only with certain laptops.
#621 [14:28] <tricakill> https://paste.ubuntu.com/p/2Y5Tfx4VKt/
#622 [14:28] <Tractions> I don't use a laptop mattym
#623 [14:28] <mattym> Tractions, Right, but its still something we have seen happen before.
#624 [14:29] <mattym> tricakill, Yeah, same error code still, one moment.
#625 [14:29] <Tractions> Should I try reinstalling the OS then, mattym?
#626 [14:29] <mattym> Tractions, Do you know if you have set any Java settings outside the games own settings?
#627 [14:29] <Tractions> No mattym
#628 [14:29] <mattym> Tractions, Used Razer synapse or cortex?
#629 [14:29] <Tractions> Razer Synapse, mattym
#630 [14:30] <mattym> Tractions, Check the instructions for Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#631 [14:31] <mattym> tricakill, Go to minecraft.net/download/alternative and download the second Windows option there, see if that one can start it and enter a world.
#632 [14:32] <tricakill> should i uninstall the minecraft i have?
#633 [14:32] <mattym> tricakill, For now, dont worry, it will be a different icon/shortcut
#634 [14:33] <tricakill> its shows a java icon
#635 [14:33] <tricakill> and says
#636 [14:33] <tricakill> minecraft launcher
#637 [14:33] <tricakill> and is
#638 [14:33] * apox [webchat@89-64-54-98.dynamic.chello.pl] has joined #minecrafthelp
#639 [14:34] <apox> hey my game crashes when i try to join a server on the latest snapshot
#640 [14:34] <tricakill> ''downloading: https://s3.amazonaws.com/minecraft.download/lancher/launcher.pack.izma
#641 [14:34] <tricakill> and is stuck in this screen
#642 [14:34] <mattym> tricakill, Yes, give it a moment.
#643 [14:35] <mattym> apox, We don't support snapshots here, they are unstable, if they do not work submit a bug report and wait for the next snapshot or use a release version.
#644 [14:35] <apox> okay thank you
#645 [14:35] * apox [webchat@89-64-54-98.dynamic.chello.pl] has quit. (Client Quit)
#646 [14:37] <tricakill> it should change, the screen?
#647 [14:37] <mattym> tricakill, What do you mean?
#648 [14:38] <tricakill> its on the same stage
#649 [14:38] <tricakill> a blank screen
#650 [14:38] <tricakill> with somethings written
#651 [14:38] <mattym> tricakill, What does it say currently?
#652 [14:38] <tricakill> on the top there are
#653 [14:38] <tricakill> bootstrap (v5)
#654 [14:39] <tricakill> currenti time is feb 18 and bla bla
#655 [14:39] <tricakill> somethings about system
#656 [14:39] <tricakill> and downloading: that thing
#657 [14:39] <mattym> tricakill, Can you copy it all to the paste site
#658 [14:39] <tricakill> https://paste.ubuntu.com/p/YTdQZ3VsHr/
#659 [14:40] <mattym> tricakill, Hmm, if its stuck there, it still seems like there is something on the PC preventing it from getting the files it needs.
#660 [14:41] <mattym> tricakill, Do you have any special firewalls installed?
#661 [14:41] <tricakill> microsoft security essentials
#662 [14:41] <tricakill> :T
#663 [14:41] <mattym> tricakill, Thats all?
#664 [14:41] <tricakill> yes
#665 [14:44] <mattym> ??> tricakill tools/teamviewer/quick-support
#666 [14:44] <Absol> tricakill: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#667 [14:44] <Absol> tricakill: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#668 [14:45] * joao0245 [webchat@200-232-190-142.dsl.telesp.net.br] has quit. (Quit: Web client closed)
#669 [14:45] <Tractions> mattym, still didn't work
#670 [14:45] <mattym> Tractions, Did you find a Java_options setting?
#671 [14:45] <Tractions> where?
#672 [14:45] <mattym> Tractions, The instructions told you where to look for it.
#673 [14:46] <Tractions> ._JAVA_OPTIONS=-Xmx256mb ?
#674 [14:46] <Tractions> I couldn't find it
#675 [14:46] <mattym> Tractions, Where did you look?
#676 [14:46] <Tractions> Here, mattym http://prntscr.com/igjt0a
#677 [14:47] <mattym> Tractions, Did you scroll through the entire bottom window
#678 [14:47] <Tractions> Yes, mattym
#679 [14:47] <Tractions> Couldn't find any java_options
#680 [14:47] <mattym> Tractions, Remove the Razer program, and restart the PC then check the game again.
#681 [14:57] * Tractions [webchat@187.67.6.178] has joined #minecrafthelp
#682 [14:57] * Kyoggre [webchat@187.180.24.203] has joined #minecrafthelp
#683 [14:58] <Tractions> Hey mattym, unfortunately it still doesn't work...
#684 [14:58] * Kyoggre [webchat@187.180.24.203] has quit. (Client Quit)
#685 [14:59] * Journey [webchat@ip98-167-141-156.ph.ph.cox.net] has joined #minecrafthelp
#686 [15:00] <Journey> Heyo, so every time I start up a world, it just freezes on the 'Loading World' screen, and I can't close the window and have to restart my computer every time.
#687 [15:02] <Journey> I downloaded a few mods a couple days ago, then it just always froze at the 'Mojang' screen on start-up, so I reinstalled it but had the same problem, now I'm able to get to the main menu but can't load a game. Anyone have any idea what happened?
#688 [15:03] <Tractions> Having the same stuff here, Journey
#689 [15:14] * Tractions [webchat@187.67.6.178] has quit. (Ping timeout: 180 seconds)
#690 [15:31] * digger [webchat@cpe-108-183-86-250.buffalo.res.rr.com] has joined #minecrafthelp
#691 [15:32] <digger> so, apparently, i no longer own the game?
#692 [15:50] * Romsko [webchat@dslb-088-066-223-128.088.066.pools.vodafone-ip.de] has joined #minecrafthelp
#693 [15:50] <Romsko> hi guys, i have a problem
#694 [15:51] <Romsko> played MC like years ago. finally i felt like playing it again. but once i wanted to download it, my account says " looks like you don't own MC"
#695 [15:51] <Romsko> what do i do now?
#696 [15:51] <GreyVulpine> Romsko - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#697 [15:53] * Romsko [webchat@dslb-088-066-223-128.088.066.pools.vodafone-ip.de] has quit. (Client Quit)
#698 [16:01] <tricakill> thanks for all, the game is so simple to not work :c
#699 [16:03] * tricakill [webchat@191.13.42.148] has joined #minecrafthelp
#700 [16:16] * DARKENEDLIGHT [webchat@72.35.169.82] has joined #minecrafthelp
#701 [16:18] <DARKENEDLIGHT> I cant Play snapshot 18w07c It gives me The game crashed whilst initializing game Error: java.lang.IllegalStateException: Not a JSON Object: "\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u
#702 [16:19] <mattym> DARKENEDLIGHT, We do not support snapshots here, report any problems to the bug tracker and either use a stable version of the game or wait for the next snapshot.
#703 [16:24] <DARKENEDLIGHT> Okay Sorry
#704 [16:30] * nicolas [webchat@186.20.30.251] has joined #minecrafthelp
#705 [16:30] <nicolas> lol
#706 [16:35] <DARKENEDLIGHT> Mattym I havee waited on both ocean snapshots both gave same crash reports
#707 [16:35] * Chromaryu [Hakurei@ns3523249.ip-37-187-94.eu] has quit. (Ping timeout: 182 seconds)
#708 [16:41] * Chromaryu [Hakurei@ns3523249.ip-37-187-94.eu] has joined #minecrafthelp
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#710 [16:46] * MonikerDelta [webchat@174-24-163-165.tukw.qwest.net] has joined #minecrafthelp
#711 [16:47] <MonikerDelta> hit3.ogg is failing to download, but I have no antivirus or firewall installed. How do I fix this?
#712 [16:49] <MonikerDelta> I'm running on mac, btw
#713 [16:51] * Painify [webchat@cpe-104-174-235-106.socal.res.rr.com] has joined #minecrafthelp
#714 [16:51] <Painify> help me i cant get mojang emails
#715 [16:54] * Snowmanot [~Snowman@85.146.18.119] has joined #minecrafthelp
#716 [16:54] * Snowman [~Snowman@85.146.18.119] has quit. (Ping timeout: 207 seconds)
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#718 [16:56] * SpartanPro7 [webchat@athedsl-428911.home.otenet.gr] has joined #minecrafthelp
#719 [16:56] <SpartanPro7> hello guys could you pls help me with a problem that i have with my minecraft account?
#720 [17:00] * Logan [webchat@va-184-5-158-134.dhcp.embarqhsd.net] has joined #minecrafthelp
#721 [17:08] * Venomous [webchat@va-184-5-158-134.dhcp.embarqhsd.net] has joined #minecrafthelp
#722 [17:09] <Venomous> Help me please I cant login
#723 [17:09] * SpartanPro7 [webchat@athedsl-428911.home.otenet.gr] has quit. (Quit: Web client closed)
#724 [17:10] <Venomous> plz
#725 [17:10] * SpartanPro7 [webchat@athedsl-428911.home.otenet.gr] has joined #minecrafthelp
#726 [17:10] <Venomous> help
#727 [17:10] <SpartanPro7> ???
#728 [17:11] <Venomous> I keep getting this msg when I try to login to mc online An error prevented your request from being processed. Please try again.
#729 [17:11] <SpartanPro7> I have a problem with loging in in my minecraft account its says Invalid credentianals pls help me!
#730 [17:11] <Venomous> I have tweeted Mojane on twitter no response
#731 [17:12] <Venomous> Im so pissed off
#732 [17:12] <Absol> Venomous: Please keep it civil
#733 [17:12] <Venomous> IM so angry like is it that hard to make a login work
#734 [17:14] <SpartanPro7> Mojang could you pls help me i ddint everything and it keeps saying (Invalid credentials.Please wait in between logins)!
#735 [17:14] <Venomous> I tweeted notch
#736 [17:16] <SpartanPro7> Mojang answer pls!
#737 [17:18] <Venomous> Im trying to reset password now
#738 [17:20] * Venomous [webchat@va-184-5-158-134.dhcp.embarqhsd.net] has quit. (Quit: Web client closed)
#739 [17:20] * spacehippo [webchat@d118-75-231-98.nap.wideopenwest.com] has joined #minecrafthelp
#740 [17:20] <spacehippo> I need help, I believe someone stole my minecraft account
#741 [17:21] <spacehippo> entering my email dosen't give me any password retrieval
#742 [17:22] * NeedFackinHelp [webchat@216-57-173-1.cpe.safelink.net] has joined #minecrafthelp
#743 [17:23] * InsTiincTexo [webchat@c-73-183-91-114.hsd1.oh.comcast.net] has joined #minecrafthelp
#744 [17:23] <NeedFackinHelp> Howdy. When I open minecraft I click the dowload the latest release on the launcher window, It gives me an error saying that it was "Unable to save download. af_za.lang"
#745 [17:24] <InsTiincTexo> Unable to save download. 1.12.json Name: 1.12.json URL: https://launchermeta.mojang.com/mc/assets/1.12/98c430c16a705f18a58a281b27caabf3ef09d40d/1.12.json Error details: Attempting to move successful download to C:/Users\eke12_000\AppData\Roaming\.minecraft\assets\indexes/1.12.json The process cannot access the file because it is being used by another process Filename on disk: 6f67-ea29-b2c9-98ad Path: C:\Users\EKE12_~1\AppDa
#746 [17:25] <NeedFackinHelp> Yeah, that's what the error gave me
#747 [17:25] <NeedFackinHelp> I'm not sure what to do to fix it though
#748 [17:26] <InsTiincTexo> I think it may be a java issue try updating it
#749 [17:27] <NeedFackinHelp> Alright, Thanks!
#750 [17:27] <NeedFackinHelp> If that doesn't fix itI'll prolly just kms
#751 [17:27] * NeedFackinHelp [webchat@216-57-173-1.cpe.safelink.net] has quit. (Quit: Web client closed)
#752 [17:28] <SpartanPro7> I try to login to my account and it keeps saying invalid credentials please wait in between logins pls i need some help!
#753 [17:36] <SpartanPro7> Could you pls help me with my problem?
#754 [17:38] <SpartanPro7> I think that someone stole my acocunt could you pls send me a message or smotheing so i can contact to take my account back pls i ahve a lot of things on my account i ahve it like 6 years and i dont want to lose pls answer me as fast as you can or send me an email
#755 [17:38] <Absol> SpartanPro7: Please keep it civil
#756 [17:39] * SpartanPro7 [webchat@athedsl-428911.home.otenet.gr] has quit. (Quit: Web client closed)
#757 [17:39] <spacehippo> I have the same problem
#758 [17:39] <spacehippo> i bought my account in 2012 and dont have the transaction ID
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#760 [17:41] * Samiscool7262 [webchat@76-9-73-184-rt-broadband.broadband.oakhurst.sti.net] has joined #minecrafthelp
#761 [17:41] <Samiscool7262> i need help i got this message Unable to save download. text2speech-1.10.3-natives-windows.jar Name: text2speech-1.10.3-natives-windows.jar URL: https://libraries.minecraft.net/com/mojang/text2speech/1.10.3/text2speech-1.10.3-natives-windows.jar Error details: Attempting to move successful download to C:/Users\Sam\AppData\Roaming\.minecraft\libraries\com/mojang/text2speech/1.10.3/text2speech-1.10.3-natives-w
#762 [17:42] * Samiscool7262 [webchat@76-9-73-184-rt-broadband.broadband.oakhurst.sti.net] has quit. (Client Quit)
#763 [17:42] * Facutppo [webchat@186.137.149.159] has joined #minecrafthelp
#764 [17:43] <Facutppo> can someone help me?
#765 [17:44] <Facutppo> i have this error and i do not know how to solve ir
#766 [17:44] <Facutppo> it*
#767 [17:44] <Facutppo> Error al descargar un archivo. realms-1.10.19.jar Nombre: realms-1.10.19.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.10.19/realms-1.10.19.jar Detalles del error: UNKNOWN/-118 Nombre del archivo en el disco: realms-1.10.19.jar Ubicación: C:/Users\Facu\AppData\Roaming\.minecraft\libraries\com/mojang/realms/1.10.19/realms-1.10.19.jar Existe: false
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#776 [18:28] * CM33_Official [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#777 [18:29] <CM33_Official> um i get a Pixel format not accelerated error in minecraft and heres the dxdiag https://hastebin.com/coroqojusu.http
#778 [18:33] * Castlegirl [webchat@c-68-42-231-155.hsd1.mi.comcast.net] has joined #minecrafthelp
#779 [18:36] * Suyy [webchat@r179-25-38-102.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#780 [18:36] <Castlegirl> I currently purchased the Windows version of Minecraft for my son, and downloaded it on our Dell Inspirion 1545, with Windows 7. It will not launch, and is stating the game unexpectedly crashed. I downloaded a different Intel graphics driver and updated Java, but that didn't ?help. Any ideas for a technologically challenged person
#781 [18:36] <Castlegirl> ?
#782 [18:37] * Suyy_ [webchat@201.255.119.193] has joined #minecrafthelp
#783 [18:37] <mattym> ??> Castlegirl launcher/log
#784 [18:37] <Absol> Castlegirl: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#785 [18:37] <Castlegirl> Thank you!
#786 [18:37] * SUYY__ [webchat@r179-25-22-236.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#787 [18:38] <SUYY__> i need hepl
#788 [18:38] <SUYY__> my account is locked
#789 [18:38] <mattym> SUYY__, What happens when you try to use it?
#790 [18:38] <CM33_Official> um i get a Pixel format not accelerated error in minecraft and heres the dxdiag https://hastebin.com/coroqojusu.http
#791 [18:38] <Suyy> I can't log into my account for some reason, and it has not been hacked
#792 [18:38] <Suyy_> xD
#793 [18:38] <SUYY__> xDDDDDDD4
#794 [18:39] <CM33_Official> suyy have you migrated your minecraft acc to a mojang account
#795 [18:39] <Suyy> yes
#796 [18:39] <CM33_Official> are you logging in using email
#797 [18:39] <Suyy> yes
#798 [18:39] <CM33_Official> idk then
#799 [18:39] <Suyy> tried to change my password
#800 [18:39] <Suyy> havent received any emails yet
#801 [18:39] <Suyy> idk
#802 [18:40] <CM33_Official> open notepad and type in your email and check if all the characters are there cuz it could be a keyboard problem
#803 [18:40] <Suyy> @Absol u there bud
#804 [18:40] <Suyy> can u help me
#805 [18:40] <mattym> CM33_Official, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
#806 [18:40] <Suyy> already tried
#807 [18:41] <mattym> Suyy, Close out all but one of your connections to the chat.
#808 [18:41] <CM33_Official> thx
#809 [18:41] <Suyy> alright
#810 [18:41] * Solie [webchat@r179-25-22-236.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#811 [18:41] <Suyy> so what should I do
#812 [18:42] <Suyy> the thing is im not getting any emails and cant login in
#813 [18:42] <Suyy> sorry log in*
#814 [18:42] <mattym> !terminate Solie
#815 [18:42] * Absol kicked Solie from #minecrafthelp (Reason: olie :You have been removed from this channel)
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#817 [18:42] <mattym> !terminate dyq
#818 [18:42] * Absol kicked dyq from #minecrafthelp (Reason: yq :You have been removed from this channel)
#819 [18:42] <mattym> !terminate Suyy
#820 [18:42] * Absol kicked Suyy from #minecrafthelp (Reason: uyy :You have been removed from this channel)
#821 [18:43] <Castlegirl> https://paste.ubuntu.com/p/kJSV2sk6bG/
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#824 [18:44] <mattym> Castlegirl, Ok, nothing showed up there do the following instead
#825 [18:44] <mattym> ??> Castlegirl launcher/log-txt
#826 [18:44] <Absol> Castlegirl: We need to see your full launcher log, which is created in the game directory.
#827 [18:44] <Absol> Castlegirl: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#828 [18:44] <mattym> Castlegirl, When doing those instructions make sure you open and copy the file after the problem has happened
#829 [18:45] * Brady [webchat@75.30.228.254] has joined #minecrafthelp
#830 [18:45] <Brady> My minecraft keeps being unable to open
#831 [18:45] <Brady> it says Unable to extract native files.
#832 [18:45] <mattym> ??> Brady tools/hjt
#833 [18:45] <Absol> Brady: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#834 [18:45] <Absol> Brady: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#835 [18:45] <Absol> Brady: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#836 [18:46] * CM33_Official [webchat@cpe-104-228-3-9.nycap.res.rr.com] has left #minecrafthelp
#837 [18:49] <Castlegirl> Is this what you needed? https://paste.ubuntu.com/p/yRRfq6nfkR/
#838 [18:53] <mattym> Castlegirl, That will do
#839 [18:53] <mattym> ??> Castlegirl win/dxdiag
#840 [18:53] <Absol> Castlegirl: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#841 [18:59] * IRINEU465 [webchat@177.154.36.92] has quit. (Ping timeout: 180 seconds)
#842 [19:00] <Castlegirl> https://paste.ubuntu.com/p/KpgrXzS7CM/
#843 [19:01] <mattym> Castlegirl, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
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#850 [20:44] * RemyQuarell [webchat@115.164.189.227] has joined #minecrafthelp
#851 [20:46] <RemyQuarell> hello, i had problem launching my MC, it shown somekind of error https://pastebin.com/a2Yjb62Z
#852 [20:46] <RemyQuarell> can someone help me with this
#853 [20:48] <Andrio> ??> RemyQuarell win/DXDiag
#854 [20:48] <Absol> RemyQuarell: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#855 [20:48] * pengu [webchat@ool-182e92ae.dyn.optonline.net] has joined #minecrafthelp
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#857 [20:53] <RemyQuarell> Andrio, here it's https://pastebin.com/dMHvei3g
#858 [20:54] <Andrio> RemyQuarell, I'm afraid your video card is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#859 [20:54] <RemyQuarell> no other solution ?
#860 [20:55] <RemyQuarell> i able to run MC previously in wins10, but when i reinstall the windows it seem cant
#861 [20:58] <RemyQuarell> Andrio, may i know which line u able to see the problem ? just being curious :D
#862 [20:59] <Andrio> RemyQuarell, not that I'm aware of
#863 [20:59] <RemyQuarell> i see, the Miracast, thx
#864 [20:59] <Andrio> RemyQuarell, line 47.
#865 [21:00] <RemyQuarell> ok, thx
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#867 [21:06] * Rammm12 [webchat@h69-130-239-116.htchco.dsl.dynamic.tds.net] has joined #minecrafthelp
#868 [21:06] <Rammm12> it won't let me in minecraft 1.12 and up
#869 [21:10] * Chewy27_ [webchat@118-92-240-216.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#870 [21:11] <Chewy27_> hi, my minecraft launcher has a blank white screen whenever I get into it, is there any way to fix this?
#871 [21:21] * Paul_ [webchat@47-33-85-179.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#872 [21:22] <Paul_> My account was hacked a long time ago I'm trying to get it back but they changed the email
#873 [21:22] <Paul_> What do I do?
#874 [21:23] <Andrio> ??> Paul_ account/send-email
#875 [21:23] <Absol> Paul_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#876 [21:23] <Absol> Paul_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#877 [21:23] <Andrio> hm
#878 [21:23] <Andrio> ??> Chewy27_ win/DXDiag
#879 [21:24] <Absol> Chewy27_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#880 [21:24] <Paul_> Thank you!
#881 [21:24] <Chewy27_> ok
#882 [21:25] * Kazrn [webchat@c-73-170-58-144.hsd1.ca.comcast.net] has joined #minecrafthelp
#883 [21:27] <Chewy27_> https://paste.ubuntu.com/p/yj9MZ2yq3Q/
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#885 [21:28] * xein101 [webchat@cpe-104-174-151-161.socal.res.rr.com] has joined #minecrafthelp
#886 [21:29] <Kazrn> Recently I have been trying to get my minecraft to start working again but nothing seems to work. Everytime I load into Minecraft I get a crash error that states "Java(SE) binary has stopped responding". I have tried running as administrator, reinstalling Minecraft, relogging, and uninstalled all of my mods and resource packs.
#887 [21:30] <Kazrn> Also I have the latest drivers for my graphics card and also have the latest version of java
#888 [21:30] <Andrio> Chewy27_, you can try installing this driver: http://www.nvidia.co.uk/download/driverResults.aspx/112644/en-uk
#889 [21:30] <Andrio> Chewy27_, also, right click the launcher or a shortcut, select Properties > Compatibility and make sure none of the options there are enabled.
#890 [21:30] <Chewy27_> ok I'll try that
#891 [21:31] <xein101> i got a mac and am new to this. i tried downloading it but the launcher would just crash
#892 [21:32] <xein101> let me rephrase, i did download it but i cant open the game cause the launcher would crash
#893 [21:33] <Kazrn> I can load in game but then when i try to load into a world or server it would just freeze and give me that error
#894 [21:33] <Kazrn> oh sorry i thought you were talking to me
#895 [21:33] * Paul_ [webchat@47-33-85-179.dhcp.rvsd.ca.charter.com] has quit. (Quit: Web client closed)
#896 [21:37] <xein101> i have the error code if you guys want to see it
#897 [21:37] <Andrio> ??> Kazrn tools/HJT
#898 [21:37] <Absol> Kazrn: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#899 [21:37] <Absol> Kazrn: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#900 [21:39] <Chewy27_> nope it doesn't fix it, the launcher is still white
#901 [21:39] * kazoo [webchat@cpe-104-174-151-161.socal.res.rr.com] has joined #minecrafthelp
#902 [21:39] <kazoo> i have an error with launching my minecraft
#903 [21:40] <Andrio> kazoo, what's the error code?
#904 [21:40] <kazoo> let me go check
#905 [21:40] <Kazrn> Absol, ok it redirected me to notepad, do I copy and paste the stuff on there?
#906 [21:41] <kazoo> i dont know the code but i copied and pasted the error message i got
#907 [21:41] <Chewy27_> anything else I should try?
#908 [21:41] <Andrio> Kazrn, yes.
#909 [21:41] <Andrio> Chewy27_, I'd try using the older launcher then
#910 [21:42] <Chewy27_> ok
#911 [21:42] <Kazrn> Here is the link, https://paste.ubuntu.com/p/TDzDBvqFt8/
#912 [21:43] <kazoo> do you guys want to see the error message?
#913 [21:43] <Andrio> kazoo, yes..
#914 [21:43] <kazoo> https://paste.ubuntu.com/p/5Yrvj8ZjSH/
#915 [21:44] * Rammm12 [webchat@h69-130-239-116.htchco.dsl.dynamic.tds.net] has quit. (Ping timeout: 180 seconds)
#916 [21:44] <Andrio> Kazrn, you likely will need to get rid of PremierOpinion.
#917 [21:44] <Kazrn> what is that?
#918 [21:44] <Andrio> ??> Kazrn AV/ADWCleaner
#919 [21:44] <Absol> Kazrn: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#920 [21:44] <Absol> Kazrn: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#921 [21:44] <Kazrn> ok thanks
#922 [21:45] <Chewy27_> I tried using the linux launcher and that works
#923 [21:45] <Andrio> mm
#924 [21:47] <Andrio> Chewy27_, also, other people might be here later who know more about that.
#925 [21:47] <Andrio> And, hello.
#926 [21:47] <Kazrn> Absol, ok so how do I clean anything it finds?
#927 [21:50] <Andrio> Kazrn, not sure; I haven't used that myself.
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#929 [21:54] * Kazrn [webchat@c-73-170-58-144.hsd1.ca.comcast.net] has joined #minecrafthelp
#930 [21:54] <Kazrn> I am back Absol
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#932 [21:56] <Kazrn> Thanks Absol my Minecraft is now working! Thanks alot!
#933 [21:57] <Andrio> No problem
#934 [21:58] <kazoo> im assuming no one knows how to help me?
#935 [21:58] <Andrio> kazoo, you can try reinstalling it from https://minecraft.net/download or using te Linux/Other launcher.
#936 [21:58] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
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#939 [22:03] <Flowdash> Hi guys my minecraft keeps crashing when ever i start a world? i updated java and re installed any help
#940 [22:03] <Flowdash> Hi guys my minecraft keeps crashing when ever i start a world? i updated java and re installed any help
#941 [22:06] * Flowdash [webchat@burlon0240w-lp130-01-64-228-150-193.dsl.bell.ca] has left #minecrafthelp
#942 [22:10] <kazoo> using linux or the windows download didnt work
#943 [22:11] <Andrio> kazoo, what happened?
#944 [22:11] <kazoo> the linux one wouldnt open the game at all, the windows one said that there was no application supported to open the file
#945 [22:12] <Andrio> kazoo, did the Java launcher open?
#946 [22:12] <kazoo> no
#947 [22:12] <Andrio> mm
#948 [22:12] <Andrio> kazoo, do you have Java installed?
#949 [22:12] <kazoo> no..
#950 [22:14] <Andrio> kazoo, try https://java.com/en/download/help/mac_install.xml
#951 [22:20] * Corvus [webchat@c114-76-59-154.eburwd4.vic.optusnet.com.au] has joined #minecrafthelp
#952 [22:25] * WiseAlexander6 [webchat@162-195-69-181.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#953 [22:25] <WiseAlexander6> i need help please
#954 [22:25] <WiseAlexander6> pleassseeee
#955 [22:26] <WiseAlexander6> so ive been trying to recover my account for a few days and have tried several things. finally i tried an old email address and it worked, i reset my password and eevrything was fine.
#956 [22:27] <WiseAlexander6> when i logged in on the launcher, my regular stuff came up, but it was the Demo version only
#957 [22:31] <WiseAlexander6> anyonez?
#958 [22:32] * kazoo_ [webchat@cpe-104-174-151-161.socal.res.rr.com] has joined #minecrafthelp
#959 [22:32] * kazoo_ [webchat@cpe-104-174-151-161.socal.res.rr.com] has quit. (Client Quit)
#960 [22:32] <kazoo> so yeah it didnt work
#961 [22:33] <WiseAlexander6> i need help
#962 [22:34] <Andrio> WiseAlexander6, what was your profile name?
#963 [22:34] <WiseAlexander6> WiseAlexander6
#964 [22:35] <WiseAlexander6> ived used minecraft for so long im really sad this is happening
#965 [22:35] <Andrio> Did you change it?
#966 [22:35] <WiseAlexander6> no..
#967 [22:35] <WiseAlexander6> i dont think so
#968 [22:36] <Andrio> WiseAlexander6, your account might have been stolen then.
#969 [22:36] <Andrio> ??> WiseAlexander6 account/send-email
#970 [22:36] <Absol> WiseAlexander6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#971 [22:36] <Absol> WiseAlexander6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#972 [22:36] <WiseAlexander6> wait, can you not find my username?
#973 [22:37] <Andrio> WiseAlexander6, it was changed to IAMLOSTXDUwU
#974 [22:37] <WiseAlexander6> WTD
#975 [22:37] <WiseAlexander6> what the hell
#976 [22:37] <WiseAlexander6> jesus christ
#977 [22:37] <Andrio> mm..
#978 [22:37] <WiseAlexander6> how did you find this?
#979 [22:38] <Andrio> WiseAlexander6, it's publicly available.
#980 [22:38] <Andrio> http://wiki.vg/Mojang_API
#981 [22:42] <WiseAlexander6> god i feel like crying right now lol
#982 [22:42] <kazoo> im so annoyed cause i just want to play lol
#983 [22:43] <WiseAlexander6> ikr
#984 [22:43] <WiseAlexander6> its like. i take a break for months
#985 [22:43] <WiseAlexander6> and then when i come back i get hacked
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#989 [23:09] <bexa909> everything i go into minecraft it says error loading temp directory
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#996 [23:16] <bexa909_> every time i go in it says temporary directory unavailable
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#998 [23:16] <Andrio> bexa909_, is that all it says?
#999 [23:16] <bexa909_> yes
#1000 [23:16] <bexa909_> it also says error with a sad face
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#1002 [23:16] <Andrio> :-(
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