#MinecraftHelp > 2018-02-19
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#3 [00:18] <oracle> Uh hello so me and two of my friends are trying to play together on Realms and we just started our free trial but only one person other than the realms owner can join at the moment and we can't figure out why
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#6 [01:32] <mathias8200> Hello I tryed to migrate my account, but they say that I already an account created to my (new) adress... How can I bring my account? I already payed Minecraft...
#7 [01:55] <Andrio> Can the Windows launcher log window automatically scroll to the bottom like webchat does?
#8 [04:01] * foxie226 [webchat@165.231.102.6] has joined #minecrafthelp
#9 [04:03] <foxie226> hello , i have an issue with logging in to my minecraft account, it keeps on telling me that i have the wrong password, even though i have reset it a few times but it still wont work. on my old pc there was no problem now that i have a laptop nothing works...
#10 [04:05] <Andrio> foxie226, can you log in at https://account.mojang.com/ ?
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#16 [06:10] <mathias8200> Hi, I downloaded Minecraft and they only let me play the demo but I bought the game like 6 years ago, I tried everything but it's not working... HELPP
#17 [06:21] * cyrillem86 [webchat@dis86-1-78-203-236-182.fbx.proxad.net] has joined #minecrafthelp
#18 [06:24] <cyrillem86> hello I made a great build yesterday in my part of minecraft, I leave and save as usual but this morning, all my construction is not present, all the changes are gone? Thank you for your help
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#20 [06:33] * fife [webchat@121.162.220.41] has joined #minecrafthelp
#21 [06:34] <fife> My minecraft has a problem launching. What do I do?
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#23 [06:36] <fife> I just downloaded minecraft a couple hours ago, and i clicked the launch button. I then clicked "play", and it started with 164MB to download, and when I came back after 30 minutes, only 2MG has downloaded. The launcher just shut off few minutes after that.
#24 [06:37] <fife> I tried the same thign with 2 other computers, and the same thing happened.
#25 [06:37] <urielsalis> ??> fife tools/hjt
#26 [06:37] <Absol> fife: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#27 [06:37] <Absol> fife: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#28 [06:37] <urielsalis> fife, and whats your internet speed?
#29 [06:37] * ChopperLegendz [webchat@138.75.164.47] has joined #minecrafthelp
#30 [06:38] <ChopperLegendz> Ok,they says i have errors downloading mincecraft like, ERROR ; Unable to download Minecraft
#31 [06:38] <urielsalis> ??> ChopperLegendz tools/hjt
#32 [06:38] <Absol> ChopperLegendz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#33 [06:38] <Absol> ChopperLegendz: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#34 [06:40] <ChopperLegendz> Ok thx
#35 [06:41] <ChopperLegendz> Hi they gave me a notepad
#36 [06:41] <urielsalis> ChopperLegendz, continue following the instructions
#37 [06:41] <cyrillem86> hello I made a great build yesterday in my part of minecraft, I leave and save as usual but this morning, all my construction is not present, all the changes are gone? Thank you for your help
#38 [06:41] <urielsalis> cyrillem86, how did you saved?
#39 [06:41] <ChopperLegendz> https://paste.ubuntu.com/p/nT8KWRWjsX/
#40 [06:42] <ChopperLegendz> Ok here is it
#41 [06:42] <cyrillem86> by the launcher, "quit and save" as I do each time
#42 [06:42] <ChopperLegendz> What is that
#43 [06:42] <urielsalis> ??> ChopperLegendz av/bytefence
#44 [06:42] <Absol> ChopperLegendz: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#45 [06:43] <ChopperLegendz> How i uninstall ByteFence
#46 [06:43] <urielsalis> ChopperLegendz, follow the instructions in the link
#47 [06:43] <urielsalis> ChopperLegendz, also uninstall Norton security, you already have avast
#48 [06:43] <urielsalis> ChopperLegendz, and mcafee
#49 [06:43] <urielsalis> ??> ChopperLegendz av/mcafee
#50 [06:43] <Absol> ChopperLegendz: McAfee anti-virus is a terrible virus protection solution, and was even abandoned by its creator John McAfee.
#51 [06:43] <Absol> ChopperLegendz: It is known to cause all sorts of connection problems, and is recommended to be removed and replaced with another solution such as Avast! anti-virus.
#52 [06:43] <urielsalis> ??> ChopperLegendz av/mcafee/uninstall
#53 [06:43] <Absol> ChopperLegendz: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#54 [06:43] <ChopperLegendz> Is it safe to do so?
#55 [06:44] <urielsalis> ChopperLegendz, You already have Avast, so yes. Uninstall bytefence, mcafee and norton security
#56 [06:44] <urielsalis> ChopperLegendz, Having 2 antivirus at the same time is not recommended, let alone 4
#57 [06:45] <cyrillem86> ureilsalis by the launcher, "quit and save" as I do each time
#58 [06:45] <urielsalis> cyrillem86, and you are sure you opened the correct world?
#59 [06:46] <cyrillem86> urielsalis, yes they all have different names and I do it every day
#60 [06:47] <urielsalis> cyrillem86, I would run a S.M.A.R.T scan just in case then, if its not there its not saved anywhere else
#61 [06:47] <ChopperLegendz> Omg, you guys are so helpful...i thought i would have to refund my game
#62 [06:48] * urielsalis tips hat
#62 [06:48] <cyrillem86> urielsalis, how to do ?
#63 [06:48] <urielsalis> cyrillem86, https://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/
#64 [06:50] <cyrillem86> urielsalis, I have to do what is in the link?
#65 [06:50] <urielsalis> cyrillem86, it would be recommended, just in case it was a disk failure
#66 [06:52] <cyrillem86> urielsalis, but all the other world works well, and the changes are there, there is just the last world of yesterday where nothing is present
#67 [06:52] <urielsalis> cyrillem86, thats why im thinking it might have been a disk failure
#68 [06:53] <urielsalis> cyrillem86, combined with bad luck
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#71 [06:54] <cyrillem86> urielsalis, and I could recover my modification of my world?
#72 [06:55] <urielsalis> cyrillem86, not likely
#73 [07:04] * Metzik [webchat@m37-199-23-92.cust.tele2.se] has joined #minecrafthelp
#74 [07:08] <Metzik> Hi! I bought some mash ups when playing on Android. Why dont all of them show up as bought in win 10 version on the same account? Only a couple do.
#75 [07:09] <urielsalis> Metzik, The android version and the Win 10 edition are made by different teams, they might not have all the features
#76 [07:11] <Metzik> Ok, strange that some mash ups work though. Do I have to buy them twice?!
#77 [07:16] <urielsalis> Metzik, I dont think so, might be worth it contacting Microsoft support
#78 [07:19] <Metzik> Ok, thanx for your hjelp!
#79 [07:20] <Metzik> Ok, thanx for your help!
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#84 [08:11] <Masu_LP> i can't log in minecraft.even if i reset my password and wait over one day it doesn't work. i've texted with an mojang supporter and he said that i succesfully resetted my password. but my mc launcher don't get it!
#85 [08:12] <urielsalis> Masu_LP, Mojang supporter? Via email or via text message?
#86 [08:13] <Masu_LP> via email
#87 [08:13] <urielsalis> ??> Masu_LP tools/hjt
#88 [08:13] <Absol> Masu_LP: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#89 [08:13] <Absol> Masu_LP: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#90 [08:13] <Masu_LP> ok...
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#92 [08:20] <Masu_LP> eeehm. i can't download it. it says: unable to find any mirror information for the "/2.0.5 beta/HijackThis.exe" file. Please select another file
#93 [08:22] <urielsalis> Masu_LP, works for me, can you try again?
#94 [08:26] <Masu_LP> i tried again a few times but it don't works
#95 [08:27] <urielsalis> Masu_LP, what antivirus you have?
#96 [08:27] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#97 [08:30] <Masu_LP> avast antivirus
#98 [08:31] <urielsalis> Masu_LP, used mcleaks?
#99 [08:32] <Masu_LP> no. don' even know what it is
#100 [08:33] <urielsalis> ??> Masu_LP tools/otl
#101 [08:33] <Absol> Masu_LP: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on http://paste.ubuntu.com.
#102 [08:33] <Absol> Masu_LP: Download OTL here: http://oldtimer.geekstogo.com/OTL.exe
#103 [08:35] <Masu_LP> ok
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#106 [08:55] <Masu_LP> ok. i did all you told me
#107 [08:56] * filipandersson1 [webchat@90-224-45-182-no549.tbcn.telia.com] has joined #minecrafthelp
#108 [09:00] <urielsalis> Masu_LP, give us the paste.ubuntu.com link
#109 [09:00] <Masu_LP> ok
#110 [09:01] <Masu_LP> https://paste.ubuntu.com/p/m7Ckk8vv9x/
#111 [09:02] <urielsalis> Masu_LP, you did use Mcleaks...
#112 [09:02] <urielsalis> ??> Masu_LP info/mcleaks
#113 [09:02] <Absol> Masu_LP: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#114 [09:02] <Absol> Masu_LP: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#115 [09:02] <urielsalis> ??> Masu_LP win/hosts/edit
#116 [09:02] <Absol> Masu_LP: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#117 [09:02] <Absol> Masu_LP: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#118 [09:02] <urielsalis> Masu_LP, also, uninstall WebCompanion then follow https://redd.it/3k1rxt
#119 [09:03] <Masu_LP> ok
#120 [09:03] <urielsalis> Masu_LP, (Not lying would have saved us both 30 minutes...)
#121 [09:04] <Masu_LP> i really didn't know what mcleaks is! i didn't lie!!
#122 [09:05] <urielsalis> Masu_LP, Its a "service" that allows you to login to stolen accounts
#123 [09:05] <urielsalis> Masu_LP, And as they redirect all request from the launcher to their servers, they have access to your account details when you login
#124 [09:05] <Masu_LP> ok..
#125 [09:06] <urielsalis> Masu_LP, and considering we got a number of reports of people getting their account password changed when they try to login with their real account... they might be adding your account to their service
#126 [09:08] <Masu_LP> ok. what do i have to do next?
#127 [09:09] <urielsalis> Masu_LP, once you followed Absol instructions to remove the entry from the hosts file, delete mcleaks(and if you didnt install it, find who had access to your PC to do so). Then reset your password and log in again
#128 [09:10] * SirJumbo [webchat@79.184.233.106.ipv4.supernova.orange.pl] has joined #minecrafthelp
#129 [09:13] <SirJumbo> Hi! I'm having problem with logging into my mojang account via minecraft.net, I created the account but it said that I can't log in because of the error. What can I do?
#130 [09:13] <urielsalis> SirJumbo, what error?
#131 [09:13] <SirJumbo> It doesn't specify error
#132 [09:13] <urielsalis> SirJumbo, what does it say?
#133 [09:14] <Masu_LP> i don't understand... where do i have to delete mcleaks?
#134 [09:14] <SirJumbo> Due to an error, your application could not be processed. Try again.
#135 [09:14] <filipandersson1> i am trying
#136 [09:14] <urielsalis> Masu_LP, it might be in the downloads folder
#137 [09:14] <urielsalis> ??> SirJumbo tools/hjt
#138 [09:14] <Absol> SirJumbo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#139 [09:14] <Absol> SirJumbo: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#140 [09:16] <Masu_LP> ok!
#141 [09:19] <filipandersson1> is says an unexpected issue occorred and the game crashed. we're sorry for the inconvenience
#142 [09:19] <urielsalis> ??> filipandersson1 launcher/log
#143 [09:19] <Absol> filipandersson1: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#144 [09:20] <filipandersson1> i did it now
#145 [09:21] <filipandersson1> now?
#146 [09:21] <urielsalis> filipandersson1, give us the link
#147 [09:23] <SirJumbo> https://paste.ubuntu.com/p/ctNtVB3dvf/ Here's the link
#148 [09:23] <filipandersson1> still says crashed
#149 [09:23] <filipandersson1> ami gonna copy?
#150 [09:23] <urielsalis> filipandersson1, you need to give us the link to your logs
#151 [09:23] <urielsalis> ??> SirJumbo info/mcleaks
#152 [09:23] <Absol> SirJumbo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#153 [09:24] <Absol> SirJumbo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#154 [09:24] <urielsalis> ??> SirJumbo win/hosts/edit
#155 [09:24] <Absol> SirJumbo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#156 [09:24] <filipandersson1> 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107
#157 [09:24] <Absol> SirJumbo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#158 [09:24] <urielsalis> filipandersson1, the link, not the content
#159 [09:24] <filipandersson1> ok
#160 [09:24] <urielsalis> SirJumbo, Also change your password after you do that, they now have your login info
#161 [09:25] <SirJumbo> Ok, thanks
#162 [09:25] <filipandersson1> this? https://paste.ubuntu.com/p/ctNtVB3dvf/
#163 [09:25] <Masu_LP> how do i find out who had access to my pc?
#164 [09:26] * eLJLMYoromhf9JEv [webchat@static-141-42-86-188.ipcom.comunitel.net] has joined #minecrafthelp
#165 [09:26] <eLJLMYoromhf9JEv> pls help meee
#166 [09:27] <eLJLMYoromhf9JEv> plllllllllllsssssssssssssssssssssssssssssssss```???`?`?`?`?`?`ÅÅ^^^^^^^
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#168 [09:29] <filipandersson1> i did evry thing this link told me http://hopper.minecraft.net/help/guides/minecraft-logs/
#169 [09:29] <urielsalis> filipandersson1, that link is not yours
#170 [09:29] <filipandersson1> aha
#171 [09:38] * bozzess13 [webchat@orlnon0604w-lp130-08-70-50-105-135.dsl.bell.ca] has joined #minecrafthelp
#172 [09:39] <bozzess13> i keep getting an error trying to load up sky factory it says it cant save download empty_lava1
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#175 [09:54] <Visaio> some one speak spanish?
#176 [09:55] <filipandersson1> no
#177 [09:56] <Visaio> ok, here is my probleme
#178 [09:56] <filipandersson1> i cant help
#179 [09:56] <filipandersson1> i need help
#180 [09:56] <Visaio> starting a world, or using a created world the game take me off
#181 [09:57] <filipandersson1> i cant even log in to minecraft
#182 [09:57] <filipandersson1> that's my problem
#183 [09:58] <filipandersson1> https://paste.ubuntu.com/
#184 [09:58] <filipandersson1> https://paste.ubuntu.com/p/ctNtVB3dvf/
#185 [09:59] <urielsalis> filipandersson1, follow the instructions that Absol gave you. Thats not yours
#186 [09:59] <urielsalis> ??> filipandersson1 scold/directions
#187 [09:59] <Absol> filipandersson1: The instructions you are given by the volunteers here are intended to find the shortest route between your problem and its solution. We do our best to make our directions clear even to those not expert with computer use, but some basic competency is still required. If you lack it, find someone who does not, whom we can work with.
#188 [10:00] <filipandersson1> can somone help me get in to minecraft
#189 [10:00] <urielsalis> filipandersson1, if you dont follow our directions we cant
#190 [10:00] <filipandersson1> i cant even log in
#191 [10:01] <filipandersson1> i click on play but it says i crash
#192 [10:03] <filipandersson1> i am logging in to minecraft now
#193 [10:03] <urielsalis> filipandersson1, are you 13 years old or older?
#194 [10:03] <filipandersson1> ya im 20
#195 [10:04] <filipandersson1> why
#196 [10:04] <urielsalis> filipandersson1, If you lack the basic competency with computers, please find one that doesnt that we can work with
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#200 [10:19] <Lunixer> I update my Geforce to 390.77,now I open my game 1~2 second will stop .
#201 [10:20] * Xbye [webchat@cpe-107-185-125-178.socal.res.rr.com] has joined #minecrafthelp
#202 [10:21] <Xbye> I did a quick google and can't seem to find anything recent. I haven't played since pre-adventure update. How do I run Minecraft in 64-bit, as i have a 64-bit OS.
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#213 [11:32] <Pranava> hi
#214 [11:32] <Pranava> so i really want to increase my fps, and can someone guide me though please
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#218 [12:42] * TheTrustMelon [webchat@69.88.191.16] has joined #minecrafthelp
#219 [12:42] <TheTrustMelon> Having issues connecting to any Online Server with error code "java.lang.NullException: group"
#220 [12:43] <TheTrustMelon> Log: https://pastebin.com/1fGsUtBk
#221 [12:46] * GAMERGIRLJ2 [webchat@cpe-74-77-109-173.buffalo.res.rr.com] has joined #minecrafthelp
#222 [12:47] <GAMERGIRLJ2> WILL NOT DOWNLOAD GAME FILE COULD NOT BE SAVED ANGRY2.OGG PLEASE HELP JUST BOUGHT FOR MY DAUGHTER
#223 [12:48] <GAMERGIRLJ2> WHAT CAN I DO TO GET THIS PORTION TO SAVE ON MY PC
#224 [12:49] <urielsalis> GAMERGIRLJ2, turn off caps
#225 [12:49] <urielsalis> ??> GAMERGIRLJ2 tools/hjt
#226 [12:49] <Absol> GAMERGIRLJ2: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#227 [12:49] <Absol> GAMERGIRLJ2: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#228 [12:49] <urielsalis> ??> TheTrustMelon tools/hjt
#229 [12:49] <Absol> TheTrustMelon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#230 [12:49] <Absol> TheTrustMelon: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#231 [12:52] * Sans96 [webchat@ool-45710271.dyn.optonline.net] has joined #minecrafthelp
#232 [12:52] <Sans96> how do i change my account name?
#233 [12:52] <TheTrustMelon> Doing so now
#234 [12:52] <urielsalis> Sans96, in account.mojang.com
#235 [12:54] <Sans96> thank you very much
#236 [12:55] <TheTrustMelon> @Absol Log from Scan: https://pastebin.com/yuEu2Zd4
#237 [12:57] * Sans96 [webchat@ool-45710271.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#238 [12:58] <urielsalis> TheTrustMelon, uninstall Killer Network Service and Webroot
#239 [13:07] * TheTrustMelon [webchat@69.88.191.16] has joined #minecrafthelp
#240 [13:08] <TheTrustMelon> I have returned.
#241 [13:08] <TheTrustMelon> Should I attempt to connect to a server now?
#242 [13:08] * kitigato [webchat@181.66.185.186] has joined #minecrafthelp
#243 [13:08] <TheTrustMelon> Or rerun the tool and resend a log file?
#244 [13:08] <urielsalis> TheTrustMelon, you restarted your pc?
#245 [13:08] <TheTrustMelon> Yes
#246 [13:08] <urielsalis> TheTrustMelon, then yes
#247 [13:08] * kitigato [webchat@181.66.185.186] has quit. (Client Quit)
#248 [13:10] <TheTrustMelon> It works beautifully, thank you very much.
#249 [13:12] * TheTrustMelon [webchat@69.88.191.16] has quit. (Client Quit)
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#253 [13:15] * Absol kicked mib_4ds3c0 from #minecrafthelp (Reason: ib_4ds3c0 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#254 [13:18] * nowort [webchat@p57966E64.dip0.t-ipconnect.de] has joined #minecrafthelp
#255 [13:19] <nowort> hello
#256 [13:19] * MarianX_ [webchat@109.99.177.251] has joined #minecrafthelp
#257 [13:20] * Ellis [webchat@75-139-148-87.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#258 [13:20] <nowort> i have made a server with help from youtube movis but i have a problem and i dont now howw i can make it right
#259 [13:21] <Ellis> my minecraft account got hacked and i cant log into it
#260 [13:21] <urielsalis> ??> nowort info/mp-setup
#261 [13:21] <urielsalis> ??> nowort mp/setup
#262 [13:21] <MarianX_> Hi, i have a problem. After the Mojang loading screen I get crash. I see the "Singleplayer, etc" and also Not Reponding ;)
#263 [13:21] <MarianX_> @Absol?
#264 [13:21] <urielsalis> ??> nowort mp/server-setup
#265 [13:21] <Absol> nowort: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#266 [13:21] <urielsalis> ??> Ellis account/send-email
#267 [13:21] <Absol> Ellis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#268 [13:21] <Absol> Ellis: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#269 [13:21] <urielsalis> ??> Ellis account/trans-id
#270 [13:21] <Absol> Ellis: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#271 [13:21] <urielsalis> ??> MarianX_ tools/hjt
#272 [13:22] <Absol> MarianX_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [13:22] <Absol> MarianX_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#274 [13:22] <MarianX_> Ok, wait.
#275 [13:22] <nowort> i have generate pemissions but the game only take a cuppel of them
#276 [13:22] <urielsalis> nowort, thats modded, we dont help with modded here
#277 [13:23] <nowort> ok sorry
#278 [13:23] <MarianX_> @Absol https://paste.ubuntu.com/p/rWN2M4Thfj/
#279 [13:23] * nowort [webchat@p57966E64.dip0.t-ipconnect.de] has quit. (Client Quit)
#280 [13:24] <urielsalis> ??> MarianX_ info/dxdiag
#281 [13:24] <urielsalis> ??> MarianX_ win/dxdiag
#282 [13:24] <Absol> MarianX_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#283 [13:24] <MarianX_> I come again... Yesterday you ask me to give you a logfile.
#284 [13:24] <MarianX_> Ok
#285 [13:25] * Sanaa [webchat@ip-81-11-228-92.dsl.scarlet.be] has joined #minecrafthelp
#286 [13:25] <Sanaa> Hello?
#287 [13:26] <Sanaa> I have a launcher crash i have windows 10
#288 [13:27] * khi [webchat@41.111.109.230] has joined #minecrafthelp
#289 [13:28] <MarianX_> @Absol, i give you the DxDiag?
#290 [13:28] * Ellis [webchat@75-139-148-87.dhcp.gwnt.ga.charter.com] has quit. (Ping timeout: 180 seconds)
#291 [13:29] <MarianX_> What i do next @urielsalis?
#292 [13:36] * kazoo [webchat@cpe-104-174-151-161.socal.res.rr.com] has joined #minecrafthelp
#293 [13:37] * Isabel [webchat@132.sub-174-221-4.myvzw.com] has joined #minecrafthelp
#294 [13:37] <Isabel> Is this for Minecraft pe
#295 [13:38] * Isabel [webchat@132.sub-174-221-4.myvzw.com] has quit. (Client Quit)
#296 [13:38] * elcul11 [webchat@CPE9050cac21e83-CM9050cac21e80.cpe.net.fido.ca] has joined #minecrafthelp
#297 [13:38] <kazoo> I was here yesterday, but really didnt get much help..while trying to load up minecraft on my mac the launcher would crash and give me this error messagehttps://paste.ubuntu.com/p/6pYrNwZ3fZ/
#298 [13:38] <elcul11> ergererg
#299 [13:39] <elcul11> how do i play on 1.13
#300 [13:39] <kazoo> it isnt released, its a snapshot just go on youtube
#301 [13:39] <elcul11> wat
#302 [13:40] <kazoo> just google how to use a snapshot
#303 [13:40] <elcul11> i am lost
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#305 [13:52] * bailey [webchat@162.250.204.6] has joined #minecrafthelp
#306 [13:54] <bailey> How do I fix it?
#307 [13:55] * kazoo [webchat@cpe-104-174-151-161.socal.res.rr.com] has quit. (Quit: Web client closed)
#308 [13:55] <Sanaa> but how to fix it?
#309 [13:55] <bailey> Yes.
#310 [14:06] * elcul11 [webchat@CPE9050cac21e83-CM9050cac21e80.cpe.net.fido.ca] has quit. (Ping timeout: 180 seconds)
#311 [14:06] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has quit. (Ping timeout: 207 seconds)
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#316 [14:27] * xoRainbow__Dash [webchat@79-64-255-84.host.pobb.as13285.net] has joined #minecrafthelp
#317 [14:27] <xoRainbow__Dash> Hello?
#318 [14:30] <xoRainbow__Dash> I'm having a bit of a problem loading older versions of Minecraft from my launcher, does anyone know how to help? (I have a crash log, if I need to post it.)
#319 [14:32] * kraken696 [webchat@187.169.53.130] has joined #minecrafthelp
#320 [14:39] * Xavier [webchat@47.189.211.86] has joined #minecrafthelp
#321 [14:40] <Xavier> i need help getting my account back
#322 [14:41] * Jordan_ [webchat@173-19-194-143.client.mchsi.com] has joined #minecrafthelp
#323 [14:41] <Jordan_> Hi I sent out na email two days ago to reset my security uestions nad I havent been emailed back yet
#324 [14:42] * xoRainbow__Dash [webchat@79-64-255-84.host.pobb.as13285.net] has quit. (Ping timeout: 180 seconds)
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#327 [14:50] * jeans_ [webchat@215.111.45.31.customer.cdi.no] has joined #minecrafthelp
#328 [14:51] <jeans_> My client sometimes show 60 fps, when I have over 500 (it even says that in f3)
#329 [14:51] * hockeyproaj18 [webchat@cpe-72-131-99-76.wi.res.rr.com] has joined #minecrafthelp
#330 [14:52] * hockeyproaj18 [webchat@cpe-72-131-99-76.wi.res.rr.com] has quit. (Client Quit)
#331 [14:56] <jeans_> My client sometimes show 60 fps, when I have over 500 (it even says that in f3)
#332 [14:59] * jjs999jjs [~jjs999jjs@2a02:c7d:662b:300:e4c7:c8f8:bc39:70df] has joined #minecrafthelp
#333 [14:59] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#334 [15:01] * Just_This_Flo [webchat@178.165.130.210.wireless.dyn.drei.com] has joined #minecrafthelp
#335 [15:03] <Just_This_Flo> I can't upgrade my minecrafed it says that there is already an exisisting storage
#336 [15:07] * Just_This_Flo [webchat@178.165.130.210.wireless.dyn.drei.com] has joined #minecrafthelp
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#338 [15:11] <jeans_> My client sometimes show 60 fps, when I have over 500 (it even says that in f3)
#339 [15:16] * n_ [webchat@65.188.132.66] has joined #minecrafthelp
#340 [15:17] <n_> I'm having trouble with account issues
#341 [15:18] <n_> How can I find my email that I used to set the account up with?
#342 [15:19] * n_ [webchat@65.188.132.66] has joined #minecrafthelp
#343 [15:20] <n_> Hello, I'm trying to migrate my mc account, but I'm unable to because I forgot the email that I used to set the account up with
#344 [15:31] * luzivert [webchat@189.173.169.57] has joined #minecrafthelp
#345 [15:32] <luzivert> does anyone know why my launcher says unable to locate java runtime when it exists??
#346 [15:39] * HelpPls [webchat@172-2-28-221.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#347 [15:39] <HelpPls> yo
#348 [15:39] <HelpPls> can someone help me out
#349 [15:39] <HelpPls> i forgot my password to my minecraft account and i dont have access to my email
#350 [15:39] <HelpPls> help a boi out he wants to meme on mineplex
#351 [15:52] * jeans_ [webchat@215.111.45.31.customer.cdi.no] has quit. (Quit: Web client closed)
#352 [15:59] * OneWiseWeirdo [webchat@47.41.244.164] has joined #minecrafthelp
#353 [16:00] <OneWiseWeirdo> I am able to log in to minecraft on the mojang site, but not on the minecraft.net site or the launcher. Please I need help
#354 [16:02] * craftyjaxiYT [webchat@73.134.121.112] has joined #minecrafthelp
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#357 [16:10] * marweazy [webchat@ip68-4-50-187.pv.oc.cox.net] has joined #minecrafthelp
#358 [16:14] <marweazy> im trying to log into my old minecraft account and im trying to reset the password through my email but im not receiving the reset email, and i checked if i was using the right email and have an email from 2012 saying i have an account registered under my email. so why cant i get the reset email?
#359 [16:14] * fegrgrg [webchat@92-63-46-72.ip.mgk.pl] has joined #minecrafthelp
#360 [16:14] <mattym> ??> marweazy account/send-email
#361 [16:15] <Absol> marweazy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#362 [16:15] <Absol> marweazy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#363 [16:16] * Sopra_ [webchat@176-184-144-159.abo.bbox.fr] has joined #minecrafthelp
#364 [16:16] * saw [webchat@76-237-88-200.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#365 [16:17] <saw> java binay is not responding when lauching mine craft
#366 [16:17] <Sopra_> Hello, i think that my account just got hacked
#367 [16:17] <mattym> Sopra_, What makes you believe so?
#368 [16:17] <mattym> saw, When does that show up?
#369 [16:17] <Sopra_> i was logged in, playing with my friends
#370 [16:17] <fegrgrg> Guys, I created an Mojang account in 2011 using email addres X. Few days ago I changed email addres on this account to email Y becuase I'd like to create another Mojang account using email X. I can't because I get an information that this email X is already being used by another account. What should I do, I want to use this email addres X, not another one.
#371 [16:17] <saw> when i hit play mojang screen
#372 [16:17] <Sopra_> then left to switch to optifine
#373 [16:18] <Sopra_> i am now unable to reconnect to my account
#374 [16:18] <mattym> fegrgrg, I don't think emails go back into availability once used, even if they are changed.
#375 [16:19] <mattym> Sopra_, What does it say when you try?
#376 [16:19] <Sopra_> I have asked to do a password reset, but i just started replaying recently, i have not changed my email for years and pretty much never log in onto it
#377 [16:19] <mattym> ??> saw launcher/log
#378 [16:19] <Absol> saw: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#379 [16:19] <Sopra_> Auth error
#380 [16:19] <mattym> Sopra_, What is the exact message?
#381 [16:19] <Sopra_> "Échec d'authentification. Nom d'utilisateur ou mot de passe invalides. "
#382 [16:20] <fegrgrg> You must be kidding even if I delete this old account?
#383 [16:20] <mattym> Sopra_, Did you get the email to complete the password reset?
#384 [16:20] <mattym> fegrgrg, Even then no, its still saved in the system.
#385 [16:20] <Sopra_> no, i do not have acces to this email anymore, this used to be my mother's
#386 [16:21] <mattym> Sopra_, Try waiting an hour with no log in attempts, then signing in again. If it still does not work, you will need to contact Mojang.
#387 [16:21] <Sopra_> i could try and get it back tomorrow, but if i do, will it be too late if it got hacked?
#388 [16:21] <Sopra_> then thank you, i will be retrying tomorrow
#389 [16:21] <fegrgrg> Wow. I know that Mojang sucks but didn't know they retarded. Thanks anyway.
#390 [16:21] <Sopra_> how nice lol
#391 [16:23] * Sopra_ [webchat@176-184-144-159.abo.bbox.fr] has quit. (Quit: Web client closed)
#392 [16:23] * Sanaa [webchat@ip-81-11-228-92.dsl.scarlet.be] has quit. (Quit: Web client closed)
#393 [16:25] * fegrgrg [webchat@92-63-46-72.ip.mgk.pl] has quit. (Ping timeout: 180 seconds)
#394 [16:26] <saw> ok i have the log
#395 [16:26] <mattym> saw, Provide the link you made
#396 [16:26] <saw> http://paste.ubuntu.com/p/tFsCjDd7y3/
#397 [16:27] <mattym> saw, Thats not what you were told to get. Please follow the instructions
#398 [16:27] <mattym> ??> saw launcher/log-txt
#399 [16:27] <Absol> saw: We need to see your full launcher log, which is created in the game directory.
#400 [16:27] <Absol> saw: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#401 [16:27] <mattym> saw, Make sure the log is copied after the problem as happened.
#402 [16:28] <mattym> saw, Otherwise it want show anything useful for the issue
#403 [16:28] <saw> ok
#404 [17:01] * Thomas_ [webchat@125.236.254.61] has joined #minecrafthelp
#405 [17:01] <Thomas_> I forgot which email i used for my minecraft account. The username is zapdos6389
#406 [17:03] <Thomas_> please help
#407 [17:04] * Estevam_Laet [webchat@187-127-167-124.user.veloxzone.com.br] has joined #minecrafthelp
#408 [17:04] * Estevam_Laet [webchat@187-127-167-124.user.veloxzone.com.br] has joined #minecrafthelp
#409 [17:04] * Estevam_Laet [webchat@187-127-167-124.user.veloxzone.com.br] has left #minecrafthelp
#410 [17:06] <Thomas_> The fuck did you leave for?
#411 [17:06] <Absol> Thomas_: Please keep it civil
#412 [17:07] <Thomas_> hi
#413 [17:08] * Thomas_ [webchat@125.236.254.61] has joined #minecrafthelp
#414 [17:08] <Thomas_> Hello
#415 [17:08] <Thomas_> this is such a fucking shit service
#416 [17:08] * Absol kicked Thomas_ from #minecrafthelp (Reason: homas_ :Keep it civilized, you are just a human being)
#417 [17:09] * Thomas_ [webchat@125.236.254.61] has joined #minecrafthelp
#418 [17:09] <Thomas_> Give me my fucking account please
#419 [17:09] * Absol kicked Thomas_ from #minecrafthelp (Reason: homas_ :Keep it civilized, you are just a human being)
#420 [17:10] * Thomas_ [webchat@125.236.254.61] has joined #minecrafthelp
#421 [17:10] <Thomas_> Hello sir
#422 [17:10] <Thomas_> fuc
#423 [17:10] <Thomas_> KK
#424 [17:10] <Thomas_> KKK
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#426 [17:19] * Snowman [~Snowman@85.146.18.119] has quit. (Quit: Leaving)
#427 [17:43] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#428 [17:44] * NextFunction [webchat@67-2-246-170.slkc.qwest.net] has joined #minecrafthelp
#429 [17:45] * Unimaster [webchat@209.240.35.38] has joined #minecrafthelp
#430 [17:45] <NextFunction> So, I bought minecraft on Windows 7 and played on that. Then I upgraded to Windows 10 and cant seem to get it. I downloaded it from the website, and cant open it. Please Help!
#431 [17:45] <mattym> NextFunction, What happens when you try?
#432 [17:46] <NextFunction> So I downloaded the dowload and it was installed. But it wont open
#433 [17:46] <mattym> NextFunction, Does it say anything when you try to?
#434 [17:46] <NextFunction> No It dosent even open
#435 [17:47] <Unimaster> I am trying log into my account on a new computer but cannot remember 1 of the security question answers. The rest requires the answers to verify identity. What do I do now?
#436 [17:47] <mattym> ??> Unimaster account/send-email
#437 [17:47] <Absol> Unimaster: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#438 [17:47] <Absol> Unimaster: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#439 [17:47] * Brody [webchat@CPE9050cad54ef3-CM9050cad54ef0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#440 [17:47] <mattym> NextFunction, Try reinstalling it.
#441 [17:48] <Unimaster> Ok thanks, I’ll try it
#442 [17:48] <Brody> Forget my Email
#443 [17:48] <NextFunction> It just says Repair or Remove. There is no installing option
#444 [17:48] <Brody> I forgot my email and pasword what do i do
#445 [17:48] <mattym> NextFunction, Remove then reinstall it
#446 [17:48] <mattym> ??> Brody account/send-email
#447 [17:48] <Absol> Brody: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#448 [17:48] <Absol> Brody: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#449 [17:48] <NextFunction> Alright doing that now
#450 [17:53] * Unimaster [webchat@209.240.35.38] has quit. (Ping timeout: 180 seconds)
#451 [17:54] <NextFunction> Alright, so it opened the minecraft launcher but the screeen is black
#452 [17:54] * Lilbebo [webchat@ool-2f10d674.dyn.optonline.net] has joined #minecrafthelp
#453 [17:54] <mattym> ??> NextFunction win/dxdiag
#454 [17:54] <Absol> NextFunction: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#455 [17:55] <Lilbebo> Hi, i have a realms world and I am trying to invite my friend, but when I do that and they try to join it says that they are not whitelisted one the server
#456 [17:55] <NextFunction> Okay did that
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#458 [17:56] <mattym> Lilbebo, Did you send the invite to their exact username? and add that in the settings.
#459 [17:56] <Lilbebo> yes
#460 [17:56] <mattym> NextFunction, We need the link you made
#461 [17:56] <mattym> Lilbebo, Double check the username
#462 [17:57] <NextFunction> The link?
#463 [17:57] <Lilbebo> I did, and they get the invite and they accepted, its only when they try to join the world that it comes up "you are not whitelisted"
#464 [17:57] <mattym> NextFunction, Yes thats what the instructions have you do.
#465 [17:58] <NextFunction> No, like what link
#466 [17:58] <mattym> NextFunction, The one it instructed you to make.
#467 [17:58] <mattym> ??> Lilbebo mojang/email
#468 [17:58] <Absol> Lilbebo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#469 [17:58] <Absol> Lilbebo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#470 [17:59] <Lilbebo> Ok, I will email them
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#472 [17:59] <NextFunction> Im sorry im confused. I dont understand where to get this link
#473 [18:00] <mattym> NextFunction, Make sure you read all the instructions that were linked, the whole process is about getting use a link to the page created with the report
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#478 [18:11] <zainyzach> What is the form with the commands?
#479 [18:12] <johnc> Getting issue with 1.12.2 finding my newly installed Java. Get Unable to locate the Java runtime.
#480 [18:12] <mattym> johnc, What is the full message its giving you?
#481 [18:14] <johnc> No such file or directory. Filename on disk: Java, Path: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/bin/java, Exists: false
#482 [18:15] <mattym> johnc, Open up the launcher, and go to Launch Options, make sure Advanced Settings is on then select the one you use to start the game.
#483 [18:15] <johnc> ok
#484 [18:15] <mattym> johnc, Once there, tell me what it has in the Java Executable spot
#485 [18:17] <johnc> I don't see a Java Executable spot
#486 [18:17] <mattym> johnc, Are you sure you turned on the slider for Advanced Settings/Options?
#487 [18:18] <johnc> I turned it off then back on and get a PLEASE NOTE This enables changing advanced Java setting when you add a new launch option. Changing these may cause the game to malfuntion.
#488 [18:18] <johnc> and an OK block
#489 [18:19] <mattym> johnc, That should be fine. With it on clock on the launch option you use and look for the Java executable setting
#490 [18:21] <johnc> nope ... still no Java executable setting. do I need to add Java as one of the line entries?
#491 [18:21] <johnc> [Add new]
#492 [18:21] <mattym> johnc, No
#493 [18:22] <mattym> johnc, If you are still seeing add new, you havent clicked on the launch option you use
#494 [18:22] <johnc> you undestand I am on a mac
#495 [18:22] <mattym> johnc, Yes, and that makes no difference here.
#496 [18:26] <johnc> OK .. I found it
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#498 [18:28] <mattym> johnc, Copy what it has written next to it, if it shows nothing, turn that option on
#499 [18:37] <johnc> mattym .. got it .. thnx for your help
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#508 [18:59] <Talea> getting an unable to save download idle1.ogg and more of them doing this.
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#510 [19:01] <Clockwork> cant log in to my minecraft acount
#511 [19:02] <Clockwork> ive tryed resetting my Password but all im getting is ERROR
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#524 [19:54] <Jeffscott27> Alright so, I recently got Minecraft Windows 10 Edition and everything was fine up until recently. Every time I open up the game, it will say "Unlock Full Game". Before today, there were times when it would work but not much. And now it won't work at all. Can someone help?
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#528 [20:12] <kylemcdank> wat
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#534 [20:20] <Needhelp> Hello anyone here can help me?
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#540 [20:55] <Andreas> When i click to play the game the launcher crashes and says "An unexpected issue occurred and the game has crashed. Were sorry for you inconvience"
#541 [20:56] * Oliver_ [webchat@ool-2f105c58.dyn.optonline.net] has joined #minecrafthelp
#542 [20:56] <Oliver_> hello
#543 [20:56] <Andreas> Hello
#544 [20:57] <Oliver_> SOmeone said they bought my account
#545 [20:57] <Andreas> ?
#546 [20:58] <Oliver_> One day i tried to log into minecraft and it said someone has my account
#547 [20:59] <Andrio> ??> Andreas launcher/crash-log
#548 [20:59] <Absol> Andreas: We need to see your crash log, which is created after a crash.
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#550 [20:59] <Absol> Andreas: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#551 [21:02] <Andreas> Ok thank you 2 minutes
#552 [21:06] <Andreas> Ive gone into the game directory folder adn there is no crash-report folder
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#554 [21:39] <Shaun> Can someone help me retrieve my minecraft account
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#557 [21:44] <jeans_> My client sometimes show 60 fps, even though I get a stable 300+. The problem is not in my monitor. I do not experience this issue in other games.
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#559 [21:55] <Paul_> I keep getting Unable to save download error even thought I have no bytefence
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#562 [22:12] <icyvortex> I don't remember my gmail
#563 [22:12] <icyvortex> it was along time ago how can i migrate my account?
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#568 [23:36] <Puffer> heyo, I'm having a very usual crash error. on an unmodded windows 10 version of minecraft on the newest launcher, whenever I try to go back to a version before 1.6x, I get a "failed to start game" error. completely deleting and reinstalling the game works, but only for about 2-4 launches of the game. if anyone's got any solutions or further questions about the state of my game I'll be happy to listen or answer lol
#569 [23:39] <Puffer> unsure if this query is acceptable because it's to do with the current version of the launcher but not a current version of the game, so I thought I'd go ahead and ask anyways
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