#MinecraftHelp > 2018-02-20
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#4 [02:05] <anonymous_> hey yall
#5 [02:06] <anonymous_> hoping to get some help with an issue im having, game wont launch
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#8 [02:49] * Absol kicked Skyrimisdeadandsoisevery from #minecrafthelp (Reason: kyrimisdeadandsoisevery :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
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#12 [03:05] <Skyrimisdeadandsoisyou> My Minecraft not working
#13 [03:07] <Skyrimisdeadandsoisyou> What to do with this game and then the new one
#14 [03:08] * christanchris [webchat@220.74.59.86] has joined #minecrafthelp
#15 [03:08] <Skyrimisdeadandsoisyou> Noooooooooooo
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#17 [03:10] <Skyrimisdeadandsoisyou> This place is dead skyrimisdeadandsoisyou
#18 [03:11] <Skyrimisdeadandsoisyou> See what IMEAN HELPPPPPPPPPPPPPPP crashing your games did a good work and you play overwatch
#19 [03:13] <Skyrimisdeadandsoisyou> Hello my new game mind raft is coming back to Xbox one game and then I will be there and you will have it again and then I’ll get it back again I don’t think you can get anything the way you did do can I you get a hold card for the new card and you could get the Xbox new card for the you me please and Fgvcx I was excited give me you it was
#20 [03:16] <Skyrimisdeadandsoisyou> RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGRAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE E RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGERAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RAGE RRAGE RAGE RAGE RAGE RAGE RAGE RAGE RAG
#21 [03:17] <Skyrimisdeadandsoisyou> This place is dead goodbye
#22 [03:18] <Skyrimisdeadandsoisyou> The Haunted House contest It’s a trap! Hello, this is a warning, don’t go to the haunted house, it’s a set up. If you go they will scare you good. But eventually, they will try to murder you. It’s too late for me. They will find me soon. I have been writing all of this down in my notebook. I hope someone finds it eventually. If by the end of this someone stumbles upon it you will know what all of this
#23 [03:20] <Skyrimisdeadandsoisyou> Hello yes yes please please do the new phone Xbox one x a good friend to me a good one to get a good one at first work and is it just really a bad run for the Xbox was a that was my the a good friend and my a friend and my Xbox was a huge game huge and huge huge selection the only problem way is everyone else’s good the new
#24 [03:22] <Skyrimisdeadandsoisyou> This place is so deadThis plaThis place is so deadce is so deadThis place is so deadThis place is so deadThis place is so deadThis place is so deadThis place is so dead
#25 [03:22] <Skyrimisdeadandsoisyou> This place is so deadThis plaThis place is so deadce is so deadThis place is so deadThis place is so deadThis place is so deadThis place is so deadThis place is so dead
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#27 [03:34] * jungko [webchat@171.5.237.32] has joined #minecrafthelp
#28 [03:35] <jungko> Hi
#29 [03:36] <jungko> i have problem to updata MC
#30 [03:59] * minecrafter1488 [webchat@cpe-173-175-69-159.stx.res.rr.com] has joined #minecrafthelp
#31 [03:59] <minecrafter1488> can somebody buy me minecraft
#32 [04:00] <minecrafter1488> pls respond
#33 [04:05] <minecrafter1488> hello
#34 [04:11] <minecrafter1488> is anyone there i need help
#35 [04:23] <minecrafter1488> i want to mine pls
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#40 [05:19] * NoHitBox_ [webchat@host-89-242-16-28.as13285.net] has joined #minecrafthelp
#41 [05:19] <NoHitBox_> Ive just downloaded minecraft and when i click play a error comes up
#42 [05:20] <NoHitBox_> It says unable to save download. fil_ph.lang
#43 [05:21] * JessMai [webchat@104.192.236.145] has joined #minecrafthelp
#44 [05:21] <JessMai> Hi! I'm looking for help with an error. java.lang.nullpointerexception
#45 [05:21] <JessMai> I can play vanilla or modded single player but multiplayer gives me that error
#46 [05:22] <JessMai> I know it's not my firewalls and I've tried uninstalling java and minecraft and twitch and all mods, reinstalling everything, and still the same issues
#47 [05:22] * NoHitBox_ [webchat@host-89-242-16-28.as13285.net] has quit. (Client Quit)
#48 [05:22] <JessMai> Any help would be greatly appreciated.
#49 [05:28] <JessMai> Well I'll be damned. I fixed it. Thanks guys!
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#51 [06:04] * FrappyTex [webchat@82.131.47.213.cable.starman.ee] has joined #minecrafthelp
#52 [06:05] <FrappyTex> Hello, I have a problem with minecraft slowing down my computer by 200% and making things not work
#53 [06:05] <FrappyTex> Like everytime i start minecraft i can see how my computer legit just slows down and things start to not work
#54 [06:06] <FrappyTex> I have 4GB of ram and i have put 2gb of ram in minecraft
#55 [06:07] <FrappyTex> Can anyone help please?
#56 [06:08] <FrappyTex> I have AMD Radeon HD 8500M graphics
#57 [06:08] <FrappyTex> and Intel Core i5 5200U i think
#58 [06:08] <FrappyTex> WIndows 10
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#67 [07:39] <Habibi> so when i open up minecraft it starts dowloading something about realms and then
#68 [07:39] <Habibi> procedes to say java cant open
#69 [07:45] * dino [webchat@213.172.245.148.ipv4.telemach.net] has joined #minecrafthelp
#70 [07:46] <dino> while trying to purchase minecraft i get error: An error occurred while placing order, please verify credit card info and try again
#71 [07:46] <dino> i entered all information correctly and i have enough money on the card
#72 [07:47] <dino> any idea what could be a problem?
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#76 [09:23] <Darcxo> I have some mouse problems, it's buggy and moves weird
#77 [09:24] <Darcxo> I saw a youtube video that told me to set the priority, that helped but now it still happens even if I set it to lowest
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#82 [09:33] <_Sh33p_> Hi my minecraft doesnt work since i have a new harddrive and before the harddrive it worked perfect, I followed all steps from the Mojang support but it didnt work so i was send over to here.
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#84 [09:34] <urielsalis> _Sh33p_, what do you mean with doesnt work?
#85 [09:35] * S [~spydar007@spydar007.com] has joined #minecrafthelp
#86 [09:35] <_Sh33p_> I downloaded everything etc. but if i start the game up it crashes
#87 [09:36] <urielsalis> ??> _Sh33p_ launcher/log
#88 [09:36] <Absol> _Sh33p_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#89 [09:36] <_Sh33p_> And if i update my harddrive like Mojang support said it says already up to date
#90 [09:36] <urielsalis> _Sh33p_, Update your harddrive? I dont follow
#91 [09:37] <_Sh33p_> Uhhm not harddrive i mean my processor sorry
#92 [09:38] <urielsalis> _Sh33p_, that makes a little bit more of sense. You reinstalled Windows when changing the CPU?
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#95 [09:38] <_Sh33p_> Uhhm yeah i had to
#96 [09:39] <urielsalis> _Sh33p_, Follow Absol instructions so we can get the log
#97 [09:39] <_Sh33p_> I couldn`t get to my desktop or anything without it
#98 [09:39] <_Sh33p_> Okey
#99 [09:39] <_Sh33p_> I`m doing it right now
#100 [09:40] * CreativePancakee [webchat@cpc140302-wisb2-2-0-cust217.4-4.cable.virginm.net] has joined #minecrafthelp
#101 [09:41] <CreativePancakee> When I launch my launcher and try to go on 1.8.9, it says, Sorry, unable to start java. I have java 8 btw
#102 [09:41] <_Sh33p_> https://paste.ubuntu.com/p/Zr3CnDBXXx/
#103 [09:42] <_Sh33p_> This is the link
#104 [09:42] <urielsalis> CreativePancakee, We only help with the latest version here
#105 [09:42] <urielsalis> ??> _Sh33p_ win/dxdiag
#106 [09:42] <Absol> _Sh33p_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#107 [09:42] <CreativePancakee> kk, thnx. I'll come back if that doesn't work
#108 [09:42] <_Sh33p_> What do you mean with that urielsalis?
#109 [09:42] <_Sh33p_> Ooh yeah already did that ;)
#110 [09:42] <_Sh33p_> I send you the link
#111 [09:43] <CreativePancakee> wait, if you don't help me with 1.8.9, how am I suppose to fix it?
#112 [09:44] <urielsalis> ??> is a command for Absol to show a message
#113 [09:44] <_Sh33p_> Do i have to paste the link here where everyone can see it?
#114 [09:44] <urielsalis> CreativePancakee, Forums help with the older versions
#115 [09:44] <urielsalis> _Sh33p_, yes, it doesnt have personal information
#116 [09:44] <CreativePancakee> kk
#117 [09:44] <_Sh33p_> Kind off my name but it isnt my full name so okey
#118 [09:44] <_Sh33p_> https://paste.ubuntu.com/p/wd47YvGm5d/
#119 [09:51] * dino [webchat@213.172.245.148.ipv4.telemach.net] has joined #minecrafthelp
#120 [09:51] <dino> hi
#121 [09:51] <dino> when buying mc i get error An error occurred while placing order, please verify credit card info and try again
#122 [09:51] <dino> why
#123 [09:51] <urielsalis> _Sh33p_, know what GPU you have?
#124 [09:52] <urielsalis> im sharing my screen so I cant open your link :P
#125 [09:52] <_Sh33p_> Uhhm where can i see that?
#126 [09:52] <urielsalis> dino, you tried using a prepaid credit card?
#127 [09:52] <urielsalis> _Sh33p_, so I assume thats a no :P, you have a AMD cpu right?
#128 [09:52] <dino> yes, prepaid mastercard
#129 [09:52] <urielsalis> dino, Due to US laws, you cant use prepaid credit cards for international purchases
#130 [09:52] <_Sh33p_> Yeah i have a sticker with AMD A6 on it
#131 [09:53] <dino> i'm not fro US
#132 [09:53] <dino> from*
#133 [09:53] <urielsalis> dino, but Microsoft is, so laws from the US apply
#134 [09:53] <urielsalis> dino, use a normal credit card or other of the payments methods
#135 [09:53] <dino> aha
#136 [09:53] <dino> dont have other credit card
#137 [09:53] <urielsalis> dino, you can use paypal then
#138 [09:53] <dino> would paypal work?
#139 [09:53] <dino> oh alright
#140 [09:54] <dino> thanks!
#141 [09:54] * urielsalis tips hat
#141 [09:54] <urielsalis> _Sh33p_, and thats the new CPU you installed?
#142 [09:54] <_Sh33p_> You mean the harddrive?
#143 [09:55] <urielsalis> _Sh33p_, You changed the hard driver or the processor(CPU)?
#144 [09:55] <urielsalis> drive*
#145 [09:55] <_Sh33p_> I changed the harddrive
#146 [09:55] <urielsalis> _Sh33p_, that error is because your a missing the video drivers
#147 [09:55] <urielsalis> _Sh33p_, your manufacturer website should have the link to download it
#148 [09:57] <_Sh33p_> My manufacturer on dxdiag says: "(Standard display types)
#149 [09:57] <_Sh33p_> My manufacturer on dxdiag says: "(Standard display types)"
#150 [09:57] <dino> thanks @urielsalis, it worked
#151 [09:57] <_Sh33p_> Oops sorry
#152 [09:57] <urielsalis> _Sh33p_, your computer manufacturer
#153 [09:58] <_Sh33p_> You mean acer?
#154 [09:58] <urielsalis> _Sh33p_, yes
#155 [09:58] <_Sh33p_> Can you send me a link for the downloads?
#156 [09:59] <urielsalis> _Sh33p_, give me a second that I stop sharing my screen :P
#157 [10:00] <_Sh33p_> Lol i dont see your screen but ok xD
#158 [10:00] <urielsalis> can you give me your serial number?
#159 [10:00] <urielsalis> https://www.acer.com/ac/en/US/content/support-where-is-serial-number
#160 [10:01] <_Sh33p_> Uhhm where can i see that?
#161 [10:01] <_Sh33p_> Sorry im not very good in pc things
#162 [10:01] <urielsalis> _Sh33p_, See the link I sent you
#163 [10:02] <_Sh33p_> Ooh xD
#164 [10:03] <_Sh33p_> Omg fck my life i have to lift my laptop xD
#165 [10:04] <_Sh33p_> NXMLFEH003050089853400
#166 [10:05] <_Sh33p_> Omg what a work to typ that and lifting it xD
#167 [10:05] <urielsalis> Serial Number not found.
#168 [10:05] <_Sh33p_> ... whait i take a picture and typ it
#169 [10:05] <_Sh33p_> Maybe i missed something
#170 [10:05] <urielsalis> try with the SNID
#171 [10:07] <_Sh33p_> Can i send the pic to somewhere?
#172 [10:07] <urielsalis> _Sh33p_, imgur
#173 [10:07] * wolfmenblack [webchat@90.71.206.190] has joined #minecrafthelp
#174 [10:07] <wolfmenblack> hola?
#175 [10:08] <wolfmenblack> i have a problem with: https://paste.ubuntu.com/p/gt4WxmbTMt/
#176 [10:08] <_Sh33p_> It can take a sec i have to make a account etc.
#177 [10:08] <urielsalis> _Sh33p_, no need to make a account
#178 [10:08] <urielsalis> _Sh33p_, just click upload
#179 [10:09] * e_l1997 [~quassel@79.138.201.253.bredband.tre.se] has joined #minecrafthelp
#180 [10:09] <urielsalis> wolfmenblack, There are no drivers for your graphics card for Windows 10, downgrade to Windows 7, get a new GPU(if its a desktop PC) or play in another PC
#181 [10:10] <_Sh33p_> To late xD i already have a account made
#182 [10:10] * wolfmenblack [webchat@90.71.206.190] has quit. (Client Quit)
#183 [10:11] <_Sh33p_> https://imgur.com/a/fLpGk
#184 [10:11] <_Sh33p_> I think this is the link
#185 [10:13] <urielsalis> _Sh33p_, download and install https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_13.302.1101.1004_W81x64_A.zip?acerid=635494750694308920&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-521&OS=81P1&LC=en&BC=ACER&SC=PA_6
#186 [10:14] <_Sh33p_> Btw if i downloaded the video card thing
#187 [10:14] <_Sh33p_> Are all my games then again how it was before?
#188 [10:14] <_Sh33p_> Like in fps
#189 [10:14] <urielsalis> _Sh33p_, your performance should improve in games and programs using hardware acceleration(like Chrome)
#190 [10:14] * StupidCunts [webchat@178.197.233.209] has joined #minecrafthelp
#191 [10:14] * Absol kicked StupidCunts from #minecrafthelp (Reason: tupidCunts :Keep it civilized, you are just a human being)
#192 [10:15] <_Sh33p_> Omg yes
#193 [10:15] <_Sh33p_> I thougt i could never play any game normal again
#194 [10:15] <_Sh33p_> Everygame dropped to 1fps
#195 [10:15] * CrazyCow [webchat@178.197.233.209] has joined #minecrafthelp
#196 [10:15] <_Sh33p_> Even small games
#197 [10:15] <CrazyCow> Hello
#198 [10:16] <urielsalis> hi CrazyCow
#199 [10:16] <_Sh33p_> Okey the map is installed what now?
#200 [10:16] <CrazyCow> I got a recurrent probleme
#201 [10:16] <CrazyCow> can someone help ?
#202 [10:16] * cam [webchat@user-0c9aaid.cable.mindspring.com] has joined #minecrafthelp
#203 [10:16] <CrazyCow> I bought minecraft on an accounbt before that microsoft bought the game
#204 [10:17] <cam> Can someone help me
#205 [10:17] <urielsalis> _Sh33p_, if you installed the driver, restart your pc
#206 [10:17] <urielsalis> CrazyCow, and?
#207 [10:17] <urielsalis> cam, with?
#208 [10:17] <_Sh33p_> No i installed the map
#209 [10:17] <CrazyCow> the thing is that they deleted my account and i have to pay again why the hell ?
#210 [10:17] <_Sh33p_> the .rar map
#211 [10:17] <_Sh33p_> But what do i have to do in that map
#212 [10:17] <cam> uriel, im getting the login failed, incorrect username or password notification.
#213 [10:17] <urielsalis> CrazyCow, what is your username?
#214 [10:18] <CrazyCow> Piranas47
#215 [10:18] <urielsalis> <urielsalis> _Sh33p_, download and install https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_13.302.1101.1004_W81x64_A.zip?acerid=635494750694308920&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-521&OS=81P1&LC=en&BC=ACER&SC=PA_6
#216 [10:18] <urielsalis> cam, you tried resetting your password?
#217 [10:18] <_Sh33p_> Thats the same map...
#218 [10:18] <urielsalis> CrazyCow, I see that account as active
#219 [10:18] <cam> 2 or 3 times yes and it has not worked since,
#220 [10:18] <_Sh33p_> The are all things in that map
#221 [10:18] <urielsalis> _Sh33p_, I gave you a .zip, not .rar
#222 [10:18] <urielsalis> cam, you receive the email with the new password?
#223 [10:18] <_Sh33p_> Ooh yeah i see sorry
#224 [10:18] <CrazyCow> Why can't i connect with my email ?
#225 [10:18] <_Sh33p_> I set it so that all my things go to rar
#226 [10:18] <urielsalis> CrazyCow, what happens when you try?
#227 [10:18] <_Sh33p_> I unpack it
#228 [10:18] <cam> uriel what should the email look like or say?
#229 [10:19] <CrazyCow> i tried to reset my password but nothing work
#230 [10:19] <urielsalis> cam, it should contain a link to reset your password
#231 [10:19] <urielsalis> CrazyCow, you used mcleaks?
#232 [10:19] <cam> yes I reset my password with an email sent to me. I also tried to reset my email once and it failed to work also.
#233 [10:19] <CrazyCow> i don't even know what it is ^^'
#234 [10:19] <urielsalis> ??> CrazyCow tools/hjt
#235 [10:19] <Absol> CrazyCow: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#236 [10:19] <Absol> CrazyCow: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#237 [10:19] <urielsalis> cam, you used mcleaks?
#238 [10:19] <cam> this has been a reoccuring issue since the end of January!
#239 [10:19] <cam> uriel no
#240 [10:19] <urielsalis> ??> cam tools/hjt
#241 [10:19] <Absol> cam: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#242 [10:19] <Absol> cam: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#243 [10:20] <cam> uriel are you even a staff member
#244 [10:20] <urielsalis> ?? info/volunteer
#245 [10:20] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#246 [10:20] <_Sh33p_> Okey i unpacked it what now?
#247 [10:21] <urielsalis> _Sh33p_, there should be something called setup.exe or similar that you should run
#248 [10:21] <cam> uriel so what do I do>?
#249 [10:21] <urielsalis> cam, follow Absol instructions
#250 [10:21] <cam> but that wont just solve my account problem....
#251 [10:22] <urielsalis> cam, it will help us debug the issue
#252 [10:22] <cam> what do I do when I clicked the link
#253 [10:22] <urielsalis> cam, follow the instructions Absol gave you
#254 [10:22] <_Sh33p_> It says now what do you want to do: Instal or Remove instal?
#255 [10:22] <CrazyCow> i'm so bored of this i f**ck mojang
#256 [10:23] <CrazyCow> don't wanna pay again
#257 [10:23] * Lord_Ralex kicked CrazyCow from #minecrafthelp (Reason: razyCow :CrazyCow)
#258 [10:23] <urielsalis> _Sh33p_, install
#259 [10:24] <_Sh33p_> Now 2 options again
#260 [10:24] * TIMJIWAD [webchat@85.226.247.91] has joined #minecrafthelp
#261 [10:24] <_Sh33p_> Fast or adjusted
#262 [10:24] * TIMJIWAD [webchat@85.226.247.91] has quit. (Client Quit)
#263 [10:24] <_Sh33p_> Or idk how to say it in english i have it on dutch
#264 [10:24] <urielsalis> _Sh33p_, fast
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#266 [10:28] * Timjiwad [webchat@85.226.247.91] has quit. (Ping timeout: 180 seconds)
#267 [10:28] <_Sh33p_> This takes so long
#268 [10:28] <_Sh33p_> ...
#269 [10:28] <_Sh33p_> OMG wtf happend
#270 [10:28] <_Sh33p_> My hole screen bugged
#271 [10:28] <_Sh33p_> En then normal again
#272 [10:29] <_Sh33p_> Can we talk to each other if you have nothing to do now?
#273 [10:30] <urielsalis> _Sh33p_, while installing a driver that is normal
#274 [10:33] * _Sh33p_ [webchat@223-31-144-85.ftth.glasoperator.nl] has quit. (Ping timeout: 180 seconds)
#275 [10:52] * _Sh33p_ [webchat@223-31-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#276 [10:53] <_Sh33p_> urielsalis are you there?
#277 [10:53] <urielsalis> _Sh33p_, I am
#278 [10:53] <_Sh33p_> :)
#279 [10:53] <urielsalis> _Sh33p_, did you restart your PC?
#280 [10:53] <_Sh33p_> Uhhm i think everything is done succesfull
#281 [10:53] <_Sh33p_> https://subscriptions.amd.com/driverinstalled/index.html?VID1=1002&DID1=9851&PID1=AMD%20Radeon(TM)%20R4%20Graphics&SSVID1=1025&SSID1=0865
#282 [10:54] <_Sh33p_> Now im ganna try to start up minecraft
#283 [10:54] <_Sh33p_> OMG WOOOW
#284 [10:54] <_Sh33p_> The first step
#285 [10:55] <_Sh33p_> It launcher the crafting table thing
#286 [10:55] * urielsalis tips hat
#286 [10:55] <_Sh33p_> launches*
#287 [10:56] <_Sh33p_> It works!!!!
#288 [10:56] <_Sh33p_> <3
#289 [10:56] <urielsalis> _Sh33p_, Glad it works :)
#290 [10:57] <_Sh33p_> Can i give you a feedback or something on this site
#291 [10:57] <_Sh33p_> Im ganna give you the most stars out of all of them
#292 [10:58] <_Sh33p_> The highest you can get
#293 [10:58] <urielsalis> _Sh33p_, nope, there is no feedback here :)
#294 [10:58] <urielsalis> _Sh33p_, thanks though! :D
#295 [10:58] <_Sh33p_> How can i thank you?
#296 [10:58] <urielsalis> _Sh33p_, you already did :)
#297 [10:58] * job [webchat@179.7.147.142] has joined #minecrafthelp
#298 [10:58] <_Sh33p_> :)
#299 [10:58] <_Sh33p_> I can finally pick up my staff job again
#300 [10:59] <_Sh33p_> Its a little server but idc i hope it grows xD
#301 [10:59] <_Sh33p_> Btw
#302 [10:59] <_Sh33p_> Do i have the same fps on rocket league etc. as i had before?
#303 [10:59] * job [webchat@179.7.147.142] has quit. (Client Quit)
#304 [11:01] <_Sh33p_> ???
#305 [11:07] * _Sh33p_ [webchat@223-31-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#306 [11:07] <_Sh33p_> Uhhm urielsalis?
#307 [11:35] * ayush [webchat@host-92-17-151-144.as13285.net] has joined #minecrafthelp
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#312 [12:09] * LeonKen [webchat@202.83.57.138] has joined #minecrafthelp
#313 [12:10] <LeonKen> can someone help me with An error prevented your request from being processed. Please try again.?
#314 [12:11] * Alexei [webchat@152.157.94.20] has joined #minecrafthelp
#315 [12:12] <Alexei> I am having issues connecting to lan, public servers, and realms
#316 [12:12] <Alexei> I have my firewall off and am still unable to connect
#317 [12:12] * OneSimpleGamer [webchat@ool-2f14dd56.dyn.optonline.net] has joined #minecrafthelp
#318 [12:13] <Alexei> I am using minecraft win 10 edition
#319 [12:13] <OneSimpleGamer> I reset my security questions so i can change my skin since i forgot one of the answers and it hasnt changed and ive done it mutliple times
#320 [12:14] <Alexei> my version is up to date and single player games work just fine
#321 [12:15] <LeonKen> My Bad I founf what's going. My Proxy Blocking. can't play in Office. Damn.
#322 [12:15] * OneSimpleGamer [webchat@ool-2f14dd56.dyn.optonline.net] has quit. (Client Quit)
#323 [12:17] <Alexei> Is there a consol or log to look at while minecraft is running to see what connection issue I am having?
#324 [12:19] * charlize4469 [webchat@host-92-10-90-232.as43234.net] has joined #minecrafthelp
#325 [12:19] <Alexei> iis anyone available to help?
#326 [12:20] <charlize4469> hey I have a bit of a problem whenever I go to bring up mincraft it says that there is an error
#327 [12:21] <charlize4469> can anyone help?????? X
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#330 [12:22] * Phelpsmeister [webchat@136.33.163.156] has joined #minecrafthelp
#331 [12:23] <Phelpsmeister> Heyo....I keep getting "Unable to create directory. close2.ogg" when launching unmodded current version minecraft
#332 [12:24] <Phelpsmeister> tried uninstalling and reinstalling
#333 [12:24] <Phelpsmeister> here is the full error details
#334 [12:24] <Phelpsmeister> Unable to create directory. close2.ogg Name: close2.ogg URL: http://resources.download.minecraft.net/5e/5e49444266bf88c2006233a811561272ad8f157f Error details: The file or directory is corrupted and unreadable Filename on disk: f45d-e23e-53ed-19a9 Path: C:\Users\Lily\AppData\Local\Temp\f45d-e23e-53ed-19a9 Exists: file
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#338 [12:55] * Cont [webchat@208.98.176.51] has joined #minecrafthelp
#339 [12:55] <Cont> Hey, my account was hacked, and the email was changed to the hackers email, and i can't find my transaction id, because of how long ago it was, is there any other safe alternative?
#340 [12:58] * Cont [webchat@208.98.176.51] has quit. (Client Quit)
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#342 [13:06] * CreativePancakee [webchat@cpc140302-wisb2-2-0-cust217.4-4.cable.virginm.net] has joined #minecrafthelp
#343 [13:07] <CreativePancakee> Unable to start java, help me
#344 [13:08] <CreativePancakee> I even re-installed my whole minecraft and java
#345 [13:08] <CreativePancakee> And it still says unable to start java
#346 [13:08] <CreativePancakee> I have Java 8, the latest one: If that helps of course
#347 [13:09] <CreativePancakee> well, not LITERALLY the latest one
#348 [13:10] <mattym> CreativePancakee, What is the exact error message you get and how far into starting the game do you get before it shows up?
#349 [13:25] <CreativePancakee> Oh back, it's when it starts unpacking the server
#350 [13:26] <CreativePancakee> Should I run minecraft as a admin, maybe that'll fix it?
#351 [13:26] <mattym> CreativePancakee, See if that helps, otherwise get me the exact message it tells you
#352 [13:26] <CreativePancakee> kk
#353 [13:27] <CreativePancakee> 0_0 IT WORKED!
#354 [13:27] <CreativePancakee> THANK YOU MATTYM
#355 [13:28] <CreativePancakee> You were a lot of help, thank you
#356 [13:28] <CreativePancakee> Welp, time to play minecraft
#357 [13:29] <CreativePancakee> Byeee! And thanks once again >_<
#358 [14:36] * nom_ [webchat@ip68-99-134-20.ph.ph.cox.net] has joined #minecrafthelp
#359 [14:40] * _Sh33p_ [webchat@223-31-144-85.ftth.glasoperator.nl] has quit. (Ping timeout: 180 seconds)
#360 [14:40] <nom_> Hi, I get this error when attempting to create a world. java.lang.IllegalStateException: failed to create a child event loop. I have googled it and the consensus is that it is caused by antivirus. I do not have any antivirus installed. I can post the crash log if needed.
#361 [14:41] <mattym> nom_, Check the info here https://minecraftirc.net/support-articles/known-incompatible-software/
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#363 [14:44] * o_p0502 [webchat@217-215-151-235-no249.tbcn.telia.com] has joined #minecrafthelp
#364 [14:45] <o_p0502> I get an error massage stating: upload failed(-1). when I tried to upload a world to my realm
#365 [14:49] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
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#368 [14:54] * xsiddy2000x [webchat@host86-153-169-139.range86-153.btcentralplus.com] has joined #minecrafthelp
#369 [14:54] <xsiddy2000x> Hey I need some help getting into my account but it's a bit complex.
#370 [14:57] <xsiddy2000x> Sorry I "THINK" my Minecraft account isn't a Mojang account but either way I can't access the account. I know the email but that email doesn't exist any more to reset the password. I tried reactiving it and I can't. I tried getting the transaction ID to gain acess but PayPal won't let me go back that far.
#371 [14:57] <xsiddy2000x> Please could someone help/.
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#379 [15:13] * Billy [webchat@cpc110689-lewi19-2-0-cust454.2-4.cable.virginm.net] has joined #minecrafthelp
#380 [15:14] <Billy> I want to know about the Username I want to change to
#381 [15:14] <Billy> I want to change my Username to InFamousKiller37 to fit with my YouTube account
#382 [15:15] <Billy> but it says the Name is Taken and I don't believe it I want to know for sure
#383 [15:17] <mattym> Billy, Its showing up as a name not currently available for use.
#384 [15:21] * coldsoul [webchat@141.226.174.14] has joined #minecrafthelp
#385 [15:21] <coldsoul> Unable to save download. credits.ogg Name: credits.ogg URL: http://resources.download.minecraft.net/27/27fcacc68bb77f01b23ea9c9d36d9018f8509cdf Error details: Attempting to move successful download to C:/Users\user\AppData\Roaming\.minecraft\assets\objects\27/27fcacc68bb77f01b23ea9c9d36d9018f8509cdf The process cannot access the file because it is being used by another process Filename on disk: 68ba-a7a1-3d20-4ab3 Path: C:\Users\user\AppData\Local\T
#386 [15:21] <mattym> coldsoul, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#387 [15:21] <coldsoul> wtf it is
#388 [15:22] <coldsoul> ok thx
#389 [15:23] <Billy> mattym how is it not available
#390 [15:23] <mattym> Billy, Too long.
#391 [15:23] <Billy> that still doesn
#392 [15:23] <Billy> that still doesn
#393 [15:23] * coldsoul [webchat@141.226.174.14] has left #minecrafthelp
#394 [15:23] <Billy> doesn't answer my question
#395 [15:24] <mattym> Billy, All that matters is, you cant use it. Nothing else to be said about it.
#396 [15:25] <Billy> I need that name so I can fit in with my Youtube
#397 [15:25] <Billy> it*
#398 [15:31] * JELLYFAM_CROSS [webchat@pool-70-20-23-25.bstnma.fios.verizon.net] has joined #minecrafthelp
#399 [15:32] <JELLYFAM_CROSS> It says "Failed to download file. ar_sa.lang" when i try to open minecraft
#400 [15:32] <mattym> JELLYFAM_CROSS, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#402 [15:50] * TylerIRL [webchat@206.64-244-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#403 [15:51] <TylerIRL> I don't remember which email is associated with my account, and when I put in the two possible emails to request a password change, neither receives an email. I don't know how to fix this lol
#404 [15:51] <TylerIRL> I sent an email to support a few days ago but have received nothing from them either
#405 [15:52] <mattym> TylerIRL, See here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#406 [15:53] <TylerIRL> Wow, okay. Is there anything I can try in the meantime?
#407 [15:54] <mattym> TylerIRL, Im guessing you have not migrated the account?
#408 [15:54] <TylerIRL> pretty sure i did ages ago
#409 [15:54] <TylerIRL> because i always have to log in with email and not my id
#410 [15:54] <mattym> TylerIRL, Do you know the ingame username?
#411 [15:54] * Noelh1798 [webchat@108-64-64-194.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#412 [15:54] <TylerIRL> TylerIRL I think
#413 [15:55] <mattym> TylerIRL, Then all you can do is wait, unless its on an email you have not tried yet.
#414 [15:55] * grfd [webchat@125.236.252.157] has joined #minecrafthelp
#415 [15:55] <grfd> I have this error
#416 [15:55] <grfd> Failed to download file. icon_16x16.png Name: icon_16x16.png URL: http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a Error details: HTTP 403: Forbidden Filename on disk: 31c0-b210-c4b7-6440 Path: C:\Users\ahoug\AppData\Local\Temp\31c0-b210-c4b7-6440 Exists: file
#417 [15:55] <grfd> how do I fic
#418 [15:55] <grfd> fix
#419 [15:55] <mattym> grfd, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#420 [15:55] <grfd> I already did
#421 [15:55] <grfd> I dont have it
#422 [15:56] <mattym> grfd, Check the other link in that notice for other possible programs
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#424 [15:56] <grfd> ok g shotty 00uce
#425 [15:57] <grfd> gl with ur gf tonight
#426 [15:57] * TylerIRL [webchat@206.64-244-81.adsl-dyn.isp.belgacom.be] has quit. (Ping timeout: 180 seconds)
#427 [15:57] <grfd> hope u get the succ
#428 [15:58] * Lord_Ralex kicked grfd from #minecrafthelp (Reason: rfd :Here is the lovely door)
#429 [16:04] * SLDoherty [webchat@pool-72-93-242-133.bstnma.fios.verizon.net] has joined #minecrafthelp
#430 [16:04] <SLDoherty> hi, is this the right place for technical help?
#431 [16:05] <mattym> SLDoherty, Yes
#432 [16:05] <SLDoherty> i'm having an issue with lan worlds
#433 [16:05] <SLDoherty> Whenever i try to connect to my brother's, i get the error io.netty.channel.AbstractChannel$AnnotatedConnectException
#434 [16:06] <SLDoherty> what does this mean?
#435 [16:06] <mattym> SLDoherty, There isnt more info after that?
#436 [16:06] <SLDoherty> there might have been, let me pull it up
#437 [16:07] <SLDoherty> sorry, have to wait for it to give up before it shows the error again
#438 [16:07] <SLDoherty> Aha!
#439 [16:08] <SLDoherty> it also says "Connection timed out: no further information:"
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#441 [16:08] <mattym> SLDoherty, Ok, disable the firewall on both computers, after that restart the LAN world and see if it still happens.
#442 [16:09] * CrossOverKing8 [webchat@pool-70-20-23-25.bstnma.fios.verizon.net] has joined #minecrafthelp
#443 [16:10] <CrossOverKing8> It says Failed to download file. idle1.ogg when I open the minecraft launcher how do I fix it? Im on a mac.
#444 [16:10] <mattym> CrossOverKing8, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#445 [16:11] <CrossOverKing8> No I just uninstalled all of them because I just looked up how to fix it and it didn't work.
#446 [16:12] <SLDoherty> brother is being difficult and won't work with the firewall on his computer. is it absolutely needed?
#447 [16:12] <mattym> CrossOverKing8, Ok, then remove the minecraft app from the Applications folder, then reinstall it with a new download.
#448 [16:12] <CrossOverKing8> Ok
#449 [16:12] <mattym> SLDoherty, If his is the host, yes.
#450 [16:12] <SLDoherty> if i host?
#451 [16:12] <SLDoherty> will it work to only have mine disabled
#452 [16:13] <mattym> SLDoherty, If its his computer that is starting the world, then his firewall will also need to be off
#453 [16:13] <SLDoherty> ok, and if i start the world, can it just be mine that's off?
#454 [16:13] <mattym> SLDoherty, Maybe
#455 [16:14] <SLDoherty> it doesn't even show up on his computer
#456 [16:14] <SLDoherty> we are on the same network though
#457 [16:14] <mattym> SLDoherty, Adjust the firewall on both.
#458 [16:15] <SLDoherty> my brother refuses to adjust his firewall. am i stuck?
#459 [16:15] <mattym> SLDoherty, Yes
#460 [16:15] <SLDoherty> ah well
#461 [16:15] <SLDoherty> another day, when he matures a little
#462 [16:15] <SLDoherty> thanks for helping though!
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#464 [16:29] * RT101 [webchat@97.73.80.218] has joined #minecrafthelp
#465 [16:32] <RT101> My minecraft is not able to download specific files when loading pretty much any version higher than 1.11.2 (I think) I dont not have Bytefence or any of the other known incompatible software that is listed on the minecraftirc website, please help?
#466 [16:32] <RT101> ~do not have
#467 [16:32] <mattym> ??> RT101 tools/hjt
#468 [16:32] <Absol> RT101: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#469 [16:32] <Absol> RT101: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#470 [16:38] <RT101> https://paste.ubuntu.com/p/4xPSShvJ9Y/
#471 [16:38] <RT101> there i think thats it?
#472 [16:38] <mattym> RT101, Yeah, one moment.
#473 [16:39] * Puffer [webchat@c-71-229-166-99.hsd1.co.comcast.net] has quit. (Ping timeout: 180 seconds)
#474 [16:39] <mattym> RT101, Can you also copy the exact error you get when trying to start to the chat
#475 [16:39] <RT101> one sec
#476 [16:39] <RT101> Name: af_za.json URL: http://resources.download.minecraft.net/6c/6c1474bdff4fbca69d8453d2cb63847b81a87476 Error details: UNKNOWN/-130 Filename on disk: 6c1474bdff4fbca69d8453d2cb63847b81a87476 Path: C:/Users\zyrik_000\AppData\Roaming\.minecraft\assets\objects\6c/6c1474bdff4fbca69d8453d2cb63847b81a87476 Exists: false
#477 [16:40] <RT101> Failed to download file. af_za.json
#478 [16:40] <mattym> ??> RT101 av/adwcleaner
#479 [16:40] <Absol> RT101: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#480 [16:40] <Absol> RT101: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#494 [17:18] * rick [webchat@cpe-65-28-99-34.kc.res.rr.com] has joined #minecrafthelp
#495 [17:19] <rick> why am I being charged 5.99? My son is the one playing the game. Is he buying somthing from the store or is this a monthly charge? or something else?
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#500 [17:22] <rick> It is a paypal eceipt for a store item 6. I guess im not sure what that is.
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#503 [17:41] * augustovict [webchat@201.17.158.165] has joined #minecrafthelp
#504 [17:42] <augustovict> Help Me brasilian
#505 [17:42] <augustovict> ablas Portuguese?
#506 [17:43] <augustovict> ajuda eu galera !
#507 [17:44] <augustovict> my minecraft when I open appears Could not find the Java runtime. Help can help me.
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#510 [17:51] <augustovict> my minecraft when I open appears Could not find the Java runtime. Help can help me.
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#512 [18:01] * TrixHD [webchat@ckvlon0127w-lp130-1-184-146-56-35.dsl.bell.ca] has joined #minecrafthelp
#513 [18:02] <TrixHD> When i try press "play" on the minecraft launcher it says "the version you are trying to play inherits properties from an unknown version" what do i do?
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#515 [18:07] <TrixHD> hello?
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#519 [18:13] * Alex_ [webchat@47.149.96.199] has joined #minecrafthelp
#520 [18:13] <Alex_> i can play mincraft
#521 [18:14] <Alex_> i cant play mincraft
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#526 [18:27] <GadielGamerYT> hello, I wonder if you can change the email once it's changed, I need help in that
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#528 [19:22] * TheOnlyJacky [webchat@modemcable212.30-176-173.mc.videotron.ca] has joined #minecrafthelp
#529 [19:22] <TheOnlyJacky> hello, everytime i try to launch minecraft it says "unable to download minecraft. please try again later"
#530 [19:22] <TheOnlyJacky> any idea how to fix?
#531 [19:25] <TheOnlyJacky> hello?
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#534 [19:29] <TheOnlyJacky> anyone there?
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#539 [19:32] <TheOnlyJacky> hello, everytime i try to launch minecraft it says "unable to download minecraft. please try again later" any idea how to fix?
#540 [19:36] <TheOnlyJacky> so alone
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#542 [20:08] * xnd_ [webchat@136.104.129.77.rev.sfr.net] has joined #minecrafthelp
#543 [20:09] <xnd_> hello
#544 [20:09] <xnd_> does a commande block started by a redstone wire and button can use @s as selector
#545 [20:12] * CloudPlayz [webchat@cpe-72-229-167-168.nyc.res.rr.com] has joined #minecrafthelp
#546 [20:12] <CloudPlayz> so i downloaded laby mod and its telling me that it doesn't work
#547 [20:14] <CloudPlayz> does that mean laby mod is not compatible with minecraft or is it just my computer?
#548 [20:15] <CloudPlayz> hello?
#549 [20:15] <CloudPlayz> oh srr
#550 [20:15] <CloudPlayz> srry
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#556 [20:49] * Denovic [webchat@108-195-242-2.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#557 [20:50] <Denovic> I'm keep on getting "Unable to save download. 1.12.json"
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#564 [21:34] <QDKing> Hello
#565 [21:34] <QDKing> I need help with crashes
#566 [21:34] <QDKing> when i go out of fullscreen my game will sometimes crash
#567 [21:34] <QDKing> does anyone know how to fix that
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#569 [21:52] * Formula [webchat@c-73-203-215-205.hsd1.ms.comcast.net] has joined #minecrafthelp
#570 [21:52] <Formula> Okay so my buddy gave me a minecraft account, but we just started a TF2 server and I don't really like minecraft, so I want to give his account back. I was going to change the account email to his own, but he said that wouldn't work because he already has an account, so I want to give it to his girlfriend and say it was a gift from him.
#571 [21:53] <Formula> When I try to change the email, it says "Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID."
#572 [21:53] <Formula> but I don't have the ID because it's not mine, he says he doesn't have it either, so now I have this stupid account that I don't want and it's locked to my email because it wants me to contact support
#573 [21:54] <Formula> so I tried to send a contact email thing and it just gave me "jduel.dll error" or some bullshit
#574 [21:54] <Absol> Formula: Please keep it civil
#575 [21:55] <Andrio> ??> Formula Mojang/email
#576 [21:55] <Absol> Formula: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#577 [21:55] <Absol> Formula: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#578 [21:58] <Formula> so I tried to send a contact email thing and it just gave me "jduel.dll error" or some
#579 [22:01] <Formula> Alright I did it again and it worked.
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#581 [22:35] <Jon> I have an error for whenever I start minecraft on my macintosh
#582 [22:37] <Jon> could someone help me with this issue please?
#583 [22:44] <Jon> thanks guys
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