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#3 [00:11] <Plush> I'm getting an error while downloading the af_za.lang file though i dont have any incompatible software on my pc (not even bytefence or mcafee)
#4 [00:11] <mattym> ??> Plush tools/hjt
#5 [00:11] <Absol> Plush: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#6 [00:11] <Absol> Plush: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#9 [01:10] <KijarGames> What is the new skins.minecraft.net hirearchy like? I can't grab skins anymore for my website
#10 [01:11] <Andrio> KijarGames, see http://wiki.vg/Mojang_API
#11 [01:15] <KijarGames> Thanks, skins.minecraft.net isn't working. Status RED, do you know if it will be back online at all?
#12 [01:16] <Andrio> KijarGames, I believe it's not used any more.
#13 [01:16] <Andrio> so, no idea.
#14 [01:17] <mattym> KijarGames, It was replaced with the newer version in the API a while ago, and I believe recently mothballed
#15 [01:17] <KijarGames> mattym, pardon?
#16 [01:18] <mattym> KijarGames, That method of accessing skins was replaced a while ago, and recently taken offline
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#18 [01:18] <KijarGames> Okay, what is the new api?
#19 [01:18] <mattym> KijarGames, See the link that was given to you
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#22 [03:11] <Nikki> Need help trying to open a back up file of game
#23 [03:13] <Nikki> The game file has returned to it's original seed upon updating the game (To get turtles) and then reverting to the most recent stable snapshot
#24 [03:15] <Andrio> ??> Nikki Mac/.minecraft
#25 [03:15] <Absol> Nikki: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#26 [03:15] <Nikki> Give me a sec
#27 [03:18] <Nikki> Its coming up with this folder can't be found
#28 [03:18] <Andrio> hm
#29 [03:18] <Nikki> Got it!
#30 [03:19] <Andrio> Nikki, where was it?
#31 [03:19] <Nikki> Where you said, I must have typed it wrong because when I copy pasted from here it worked
#32 [03:24] <Andrio> Ah.
#33 [03:26] <Nikki> I really hope you're not about to tell me to go into the 'backups' folder 'cause it's empty
#34 [03:40] <Andrio> Nikki, did you put a backup somewhere else?
#35 [03:41] <Nikki> Not that I know if
#36 [03:41] <Nikki> *Of
#37 [03:49] <Andrio> hm
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#39 [03:53] <Evanroo> It says I don't have a licence for minecraft pe anyone know how to fix this prob???
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#42 [04:38] <Timypower2006> java.lang.NullPointerException: group
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#182 [06:27] <Proph3t> Hi, I am having an issue where I cannot get into the Minecraft Java version
#183 [06:28] <Proph3t> All I see is the Demo version accessible but I have bought the game and have a profile name so I ma not sure what the cause is
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#185 [06:32] <Andrio> Proph3t, what's your profile name?
#186 [06:34] <Proph3t> Fals3Proph3t
#187 [06:34] <Andrio> mm
#188 [06:34] <Andrio> Proph3t, it's still there. Are you sure you used the right email address to log in?
#189 [06:35] <Proph3t> I did yeah, I will try again just in cae
#190 [06:35] <Proph3t> case
#191 [06:35] <Proph3t> Well haha, it was correct but a quick log out and back in seems to have worked, sorry for wasting your time
#192 [06:36] <Andrio> No problem.
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#196 [07:20] <NexusGosu> Hello
#197 [07:21] <TaHe4Ka> Good afternoon. Prompt. Why do I enter an incorrect login or password when logging into my mojang website? and and on the site minecraft.net and in the client of the game everything comes without problems! reset the password! nothing helps
#198 [07:22] <NexusGosu> I forgot what email adress i was using for minecraft, can someone tell me?
#199 [07:33] * NexusGosu [webchat@188-254-234-116.sf.ddns.bulsat.com] has quit. (Ping timeout: 180 seconds)
#200 [07:34] <Andrio> TaHe4Ka, at https://account.mojang.com/ ?
#201 [07:47] * ImStabyyl [webchat@ip-178-203-232-242.hsi10.unitymediagroup.de] has joined #minecrafthelp
#202 [08:12] <Andrio> ??> ImStabyyl scold/PM
#203 [08:12] <Absol> ImStabyyl: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#204 [08:26] * Soso [webchat@ACaen-652-1-379-174.w92-154.abo.wanadoo.fr] has joined #minecrafthelp
#205 [08:30] <Soso> Hello. I would like to download Minecrafton a new computer but I can't conect to my Mojang account. I know my e-mail adresse, my username and my password but it says "error ! unknown e-mail adress or password". Can you help me ? (sorry I'm french so use a simple vocabulary please)
#206 [08:33] <ImStabyyl> hallo i have a problem my minecraft always crashes wehn i join a server ore a singelplayerworld
#207 [08:35] <ImStabyyl> hallo i have a problem my minecraft always crashes wehn i join a server ore a singelplayerworld
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#212 [08:55] <Mikios> Hello I wanted to buy Minecraft by paysafecard. It took money from paysafecard and sent me Cacellation email. Why I don´t have my Minecraft?(sorry for bad english)
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#214 [09:19] * Alex_ [webchat@156.17.100.215] has joined #minecrafthelp
#215 [09:19] * XD_ [webchat@ip5f5ac164.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#216 [09:20] <Alex_> HI i was here yesturday. i cant seem to log in even after chaneing my password over two days. if i got the reset email that that means that it is te correct email-adress am i right?
#217 [09:22] <urielsalis> ??> Alex_ tools/hjt
#218 [09:22] <Absol> Alex_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#219 [09:22] <Absol> Alex_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#220 [09:22] * XDDDD [webchat@p57960ABB.dip0.t-ipconnect.de] has joined #minecrafthelp
#221 [09:22] <XDDDD> Hello
#222 [09:23] <XD_> hi
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#227 [10:40] * Cyraneku [webchat@c-24-22-149-109.hsd1.wa.comcast.net] has joined #minecrafthelp
#228 [10:40] <Cyraneku> How can I host a game with my friends who are on Xbox One?
#229 [10:41] <Cyraneku> P.S I'm on Windows 10.
#230 [10:42] <urielsalis> Cyraneku, you have the java edition or the Windows 10 edition?
#231 [10:43] <Cyraneku> Well I'm going to get both, but I'm going to mainly play on Windows 10 since it runs way better than Java.
#232 [10:43] <urielsalis> Cyraneku, Mind that the Windows 10 edition is not complete, its basically the same as the mobile edition
#233 [10:43] <urielsalis> Cyraneku, and that you get it for free if you buy the Java edition
#234 [10:43] <urielsalis> Cyraneku, as for crossplay with xbox one, they would both need the better together update, and I think only realms are supported(the Minecraft PE ones)
#235 [10:44] <Cyraneku> Okay, thanks! I was planning on getting a Realms subscription anyway.
#236 [10:45] * urielsalis tips hat
#236 [10:45] <urielsalis> Mind that there are two types of realms, the Java edition ones and the Minecraft PE ones
#237 [10:45] <urielsalis> as they are basically different games
#238 [10:45] <Cyraneku> Right.
#239 [11:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#240 [11:30] * diego [webchat@190.242.8.243] has joined #minecrafthelp
#241 [11:30] <diego> hello
#242 [11:31] <diego> I just downloaded Minecraft from the minecraft.net website on MacOS. I can't seem to download the actual versions ingame.
#243 [11:32] * blu3arrow [webchat@5-14-78-41.residential.rdsnet.ro] has joined #minecrafthelp
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#248 [12:10] * Simplehenk [webchat@188.120.168.222] has joined #minecrafthelp
#249 [12:11] <Simplehenk> Hey, what would you do if you're pretty sure that you know your account email but not PW and are unable to reset your pw as you're not getting any mail from Mojang?
#250 [12:12] * Mikios [webchat@vyhlidka.dozimont.net] has quit. (Ping timeout: 180 seconds)
#251 [12:15] <Alex_> cant log in please help
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#255 [12:43] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#256 [12:47] * LazyChecker [webchat@pool-173-73-71-152.washdc.fios.verizon.net] has joined #minecrafthelp
#257 [12:48] <LazyChecker> Anyone online who can help me?
#258 [12:49] * Pulmentii [webchat@ip4da2c9bd.direct-adsl.nl] has joined #minecrafthelp
#259 [12:49] <LazyChecker> This is my error: https://paste.ubuntu.com/p/THr7HNvVkD/
#260 [12:53] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#261 [12:53] <Pulmentii> I'm unable to login
#262 [12:53] <LazyChecker> Did it tell you what's wrong, Pulmentii ?
#263 [12:54] <Pulmentii> No it's just telling me my login credentials are wrong
#264 [12:55] <LazyChecker> Are you using any VPN ?
#265 [12:55] <urielsalis> ??> Pulmentii tools/hjt
#266 [12:55] <Absol> Pulmentii: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#267 [12:55] <Absol> Pulmentii: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#268 [12:55] <LazyChecker> ,...
#269 [12:55] <LazyChecker> urielsalis: help me >:(
#270 [12:55] <urielsalis> ??> LazyChecker win/dxdiag
#271 [12:55] <Absol> LazyChecker: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#272 [12:55] * Ben [webchat@cpc115930-epso6-2-0-cust568.6-3.cable.virginm.net] has joined #minecrafthelp
#273 [12:56] * Ben is now known as Guest91412
#274 [12:57] <Pulmentii> https://paste.ubuntu.com/p/pCnNrtf68K/
#275 [12:57] <Guest91412> I had a minecraft accout a few about three to four years ago and im trying to install it on my new computer now. I know it was registered to one of two emails and i know the username started with "benjamincoll" but thats it. What can i do? Thank you
#276 [12:57] <urielsalis> ??> Guest91412 forgot-email
#277 [12:57] <urielsalis> ??> Guest91412 account/forgot-email
#278 [12:57] <Absol> Guest91412: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#279 [12:58] <urielsalis> Pulmentii, have you tried resetting your password?
#280 [12:58] <Pulmentii> Multiple times actually
#281 [12:58] <urielsalis> Pulmentii, you receive the email?
#282 [12:58] <Pulmentii> Yee
#283 [12:59] <urielsalis> ??> Pulmentii login/throttle
#284 [12:59] <Absol> Pulmentii: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#285 [12:59] <Absol> Pulmentii: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#286 [12:59] <LazyChecker> https://paste.ubuntu.com/p/JKRz3qQKSP/
#287 [13:00] <urielsalis> LazyChecker, download and install https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909 and https://www.geforce.com/drivers/results/131443
#288 [13:01] <LazyChecker> urielsalis: ok >.>
#289 [13:01] <Pulmentii> Okay thanks xd
#290 [13:02] <Guest91412> ok ive got it now thank you very much
#291 [13:02] <LazyChecker> urielsalis, Windscribe is known to prevent Minecraft from verifing logon stuff.
#292 [13:03] <urielsalis> LazyChecker, im not seeing that in the hjt
#293 [13:03] <urielsalis> LazyChecker, know which line is it?
#294 [13:03] <LazyChecker> I'm going to test this in a moment
#295 [13:03] <urielsalis> LazyChecker, any VPN is known to cause issues, as you are using the same IP as people that might be throttled
#296 [13:04] <urielsalis> LazyChecker, you can see that in https://minecraftirc.net/support-articles/known-incompatible-software/
#297 [13:05] <LazyChecker> ah
#298 [13:05] <LazyChecker> That's possible right
#299 [13:05] <LazyChecker> I meant it's right.
#300 [13:05] <LazyChecker> Do you want to play game with me, urielsalis ?
#301 [13:06] <urielsalis> LazyChecker, cant
#302 [13:06] <LazyChecker> why not? :(
#303 [13:06] <urielsalis> LazyChecker, im at work
#304 [13:06] <LazyChecker> aw
#305 [13:08] <LazyChecker> moving this to different location ;)
#306 [13:08] * LazyChecker [webchat@pool-173-73-71-152.washdc.fios.verizon.net] has quit. (Quit: Web client closed)
#307 [13:26] * JulioCesar [webchat@201-43-99-188.dsl.telesp.net.br] has joined #minecrafthelp
#308 [13:27] <JulioCesar> como resolvo meu erro de lack of update graphics drivers?
#309 [13:27] <JulioCesar> no minecraft
#310 [13:35] * Guest91412 [webchat@cpc115930-epso6-2-0-cust568.6-3.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#311 [13:39] * IsaacParks [webchat@74-196-24-75.plaicmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#312 [13:40] <IsaacParks> I installed optifine 1.8.8 i always used 1.8.8 and i never got a crash till now haven't played in a bit
#313 [13:40] <Lord_Ralex> We do not help with mods or really old versions.
#314 [13:41] <IsaacParks> Ight
#315 [13:41] <IsaacParks> Thanks
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#319 [14:10] * Skel [webchat@c-73-16-68-239.hsd1.nh.comcast.net] has joined #minecrafthelp
#320 [14:11] <Skel> I can't interact with minecraft
#321 [14:13] * Skel [webchat@c-73-16-68-239.hsd1.nh.comcast.net] has quit. (Client Quit)
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#327 [14:39] <xela364> ive been seeing everyone getting the same error message io.netty.channel.connectTimeoutException: connection timed out and disabled my firewall as most people suggest but it isnt helping
#328 [14:51] * MackDF [webchat@cpe-173-90-63-21.neo.res.rr.com] has joined #minecrafthelp
#329 [14:54] <MackDF> I bought minecraft a while ago. I had to uninstall it because I was having trouble. Now I don't know how to get it back.
#330 [15:01] <MackDF> how do I get it back without having to pay again
#331 [15:01] <mattym> MackDF, Log in and download it from minecraft.net
#332 [15:01] <MackDF> okay will try
#333 [15:05] * Blaize [webchat@69.80.187.39] has joined #minecrafthelp
#334 [15:06] <Blaize> played minecraft months ago fine, now my account says i do not own the game
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#336 [15:24] * SalasTRol [webchat@187.156.43.211] has quit. (Client Quit)
#337 [15:26] * Mike_ [webchat@108-216-124-16.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#338 [15:26] <Mike_> Hello, I've been unable to use multiplayer as it says authentication servers are down yet mojangs status says otherwise
#339 [15:26] <Mike_> And all my other friends have been able to use it
#340 [15:27] <Mike_> It says authentication servers have been down since 2-3 days ago
#341 [15:27] <mattym> ??> Mike_ launcher/relog
#342 [15:27] <Absol> Mike_: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#343 [15:37] <Mike_> will do
#344 [15:37] <Mike_> and yeah Ive restarted my computer, internet and everything so far
#345 [15:38] <Mike_> Ive logged out and relogged in, still have the problem
#346 [15:39] <mattym> ??> Mike_ tools/hjt
#347 [15:39] <Absol> Mike_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#348 [15:39] <Absol> Mike_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#349 [15:40] <Mike_> is their a mac version?
#350 [15:40] <Mike_> because the one you gave me doesn't work
#351 [15:40] <mattym> Mike_, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#352 [15:40] <Mike_> I have Avast antivirus
#353 [15:41] <mattym> Mike_, Check the info written here https://bugs.mojang.com/browse/MCL-3959
#354 [15:42] * Jake__ [webchat@206.123.150.78] has joined #minecrafthelp
#355 [15:43] <Mike_> Wow, thanks man! It worked!!
#356 [15:43] <Mike_> Appreciate it
#357 [15:43] <Jake__> I can not log into the Minecraft client after resetting my password twice
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#363 [16:02] <Xoddess> Hey! so im not able to use a mouse and so im using a keypad, my issue is whenever i use my keyboard, im unable to use my keypad for a small delay after or during typing, this only happens WHILE in minecraft, im not seeing any settings in minecraft to disable this, so maybe someone can help me with my computer issue?
#364 [16:05] <Xoddess> Anyone lol?
#365 [16:06] <mattym> Xoddess, You mean a touchpad? or the number pad on the right of the keyboard?
#366 [16:08] <Xoddess> Yes sorry, i call it a keypad
#367 [16:08] <mattym> Xoddess, Which?
#368 [16:08] <Xoddess> But i fixed my issue, i went to the settings, mouse and touchpad and changed the delay to no delay. sorry to bother you
#369 [16:08] <Xoddess> Touchpad
#370 [16:08] <Xoddess> Touchpad
#371 [16:08] * Xoddess [webchat@67.45.96.206] has left #minecrafthelp
#372 [16:11] * emily [webchat@pool-71-190-140-37.nycmny.fios.verizon.net] has joined #minecrafthelp
#373 [16:13] <emily> hi. whenever i click play to play minecraft, the "MOJANG" logo freezes and it stops responding
#374 [16:13] <mattym> ??> emily av/adwcleaner
#375 [16:13] <Absol> emily: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#376 [16:13] <Absol> emily: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#377 [16:16] <emily> okay i did it
#378 [16:17] <mattym> emily, You havent done all the instructions
#379 [16:18] <emily> oh right i will restart it and come back if it doesnt work, thankyou
#380 [16:18] * emily [webchat@pool-71-190-140-37.nycmny.fios.verizon.net] has quit. (Quit: Web client closed)
#381 [16:25] * julian_ [webchat@host106.190-137-67.telecom.net.ar] has joined #minecrafthelp
#382 [16:25] <julian_> hola
#383 [16:25] <julian_> hello
#384 [16:26] <julian_> have one problem
#385 [16:28] * emily [webchat@pool-71-190-140-37.nycmny.fios.verizon.net] has joined #minecrafthelp
#386 [16:28] <emily> hi i was just here and i followed the instructions and nothing changed.
#387 [16:29] <emily> WH
#388 [16:30] <emily> When i click play to play minecraft, the "MOJANG" symbol freezes and minecraft doesnt respond.
#389 [16:32] <emily> can anyone help
#390 [16:35] * emily [webchat@pool-71-190-140-37.nycmny.fios.verizon.net] has joined #minecrafthelp
#391 [16:36] <emily> Hi, when i click play to start minecraft, the MOJANG symbol freezes as its starting up until it stops responding
#392 [16:36] * _CrazyConnor_ [webchat@c-76-23-15-225.hsd1.ut.comcast.net] has joined #minecrafthelp
#393 [16:36] <_CrazyConnor_> Why is my Minecraft crashing
#394 [16:36] <mattym> ??> _CrazyConnor_ launcher/log
#395 [16:37] <Absol> _CrazyConnor_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#396 [16:37] <mattym> emily, Did you complete the full scan and cleaning in ADWCleaner?
#397 [16:37] <_CrazyConnor_> Its crashes at "Loading Terrian"
#398 [16:37] <emily> yes it scanned and then i restarted my laptop
#399 [16:37] <mattym> emily, Did you hit the clean option?
#400 [16:38] <mattym> ??> _CrazyConnor_ launcher/log-txt
#401 [16:38] <Absol> _CrazyConnor_: We need to see your full launcher log, which is created in the game directory.
#402 [16:38] <Absol> _CrazyConnor_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#403 [16:38] <emily> can you give me the link again?
#404 [16:38] <mattym> ??> emily av/adwcleaner
#405 [16:38] <Absol> emily: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#406 [16:38] <Absol> emily: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#407 [16:39] <_CrazyConnor_> where do i paste?
#408 [16:39] <mattym> _CrazyConnor_, Read the instructions.
#409 [16:40] <emily> when it downloads, i clicked scan
#410 [16:40] <emily> downloaded*
#411 [16:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#412 [16:42] <_CrazyConnor_> i did it
#413 [16:42] <_CrazyConnor_> i think
#414 [16:42] <_CrazyConnor_> https://paste.ubuntu.com/p/ZPH67NgTMv/
#415 [16:43] <_CrazyConnor_> That what it showed but i had to task manger it
#416 [16:43] * luquita [webchat@181.45.90.82] has joined #minecrafthelp
#417 [16:43] <_CrazyConnor_> then showed on the laucher that the game crashed
#418 [16:43] <_CrazyConnor_> ?\
#419 [16:44] * emily [webchat@pool-71-190-140-37.nycmny.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#420 [16:44] <_CrazyConnor_> What do I do know?
#421 [16:45] <_CrazyConnor_> Helllo?
#422 [16:45] <_CrazyConnor_> Someone help me?
#423 [16:46] <_CrazyConnor_> Anyone there?
#424 [16:46] <_CrazyConnor_> Help!
#425 [16:46] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has quit. (Ping timeout: 207 seconds)
#426 [16:46] * luquita [webchat@181.45.90.82] has quit. (Ping timeout: 180 seconds)
#427 [16:46] <_CrazyConnor_> Someone Help me!
#428 [16:46] <_CrazyConnor_> https://paste.ubuntu.com/p/ZPH67NgTMv/
#429 [16:47] <_CrazyConnor_> That what it said but it still crashed on the "Loading Terrian" so i had to open my task manger
#430 [16:49] <_CrazyConnor_> Hello?
#431 [16:49] <_CrazyConnor_> please
#432 [16:49] <_CrazyConnor_> someone help
#433 [16:52] <_CrazyConnor_> Hello?
#434 [16:52] * KL-E-0 [notavailab@alpha.elitebnc.org] has quit. (Ping timeout: 207 seconds)
#435 [16:53] <_CrazyConnor_> Anyone? please help me?
#436 [16:54] <_CrazyConnor_> https://paste.ubuntu.com/p/ZPH67NgTMv/
#437 [16:54] <_CrazyConnor_> I did it now what
#438 [16:54] <_CrazyConnor_> ?
#439 [16:55] <mattym> _CrazyConnor_, Follow the newer instructions you were given
#440 [16:55] <_CrazyConnor_> What newer instructions?
#441 [16:56] <_CrazyConnor_> Mattym what newer instructions?
#442 [16:56] * Guest80964 [notavailab@alpha.elitebnc.org] has joined #minecrafthelp
#443 [16:57] <_CrazyConnor_> mattym what newer instructions?
#444 [16:58] * AuBot [~Bot@172-15-145-92.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 207 seconds)
#445 [16:59] <_CrazyConnor_> What instructions do i do?
#446 [16:59] * Ryan [webchat@125.236.254.61] has joined #minecrafthelp
#447 [17:00] * Ryan is now known as Guest32684
#448 [17:00] <Guest32684> I am having trouble remembering what email adress i used for my account
#449 [17:03] <_CrazyConnor_> Now it won't even open minecraft?
#450 [17:05] <Guest32684> i cant login at all im trying to log back into minecraft but i have forgotten which email i used i rememeber my username and password
#451 [17:06] * _CrazyConnor_ [webchat@c-76-23-15-225.hsd1.ut.comcast.net] has quit. (Quit: Web client closed)
#452 [17:06] <Guest32684> hey you are fucking useless
#453 [17:06] * Absol kicked Guest32684 from #minecrafthelp (Reason: uest32684 :Keep it civilized, you are just a human being)
#454 [17:07] * _CrazyConnor_ [webchat@c-76-23-15-225.hsd1.ut.comcast.net] has joined #minecrafthelp
#455 [17:07] <_CrazyConnor_> Hey
#456 [17:10] <_CrazyConnor_> I need help my grame crashes right when i click play
#457 [17:10] <_CrazyConnor_> It just states "Not Responding"
#458 [17:16] * _CrazyConnor_ [webchat@c-76-23-15-225.hsd1.ut.comcast.net] has quit. (Ping timeout: 180 seconds)
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#465 [17:36] <Vince> hi, my question is: if we have a world that we don't want to lose in the demo version, but we want to upgrade to the full version of minecraft, is there a way to continue to play on this world that we had in the demo version on the full version?
#466 [17:36] * ManshiurElPro [webchat@181.93.87.197] has joined #minecrafthelp
#467 [17:37] <Vince> if we have a world that we don't want to lose in the demo version, but we want to upgrade to the full version of minecraft, is there a way to continue to play on this world that we had in the demo version on the full version?
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#470 [17:39] <mattym> Vince, It is supposed to let you continue using it as a normal works once you have paid for an account.
#471 [17:48] * Helpplease [webchat@23-91-238-29.cpe.distributel.net] has joined #minecrafthelp
#472 [17:48] <Helpplease> I need help
#473 [17:48] <Helpplease> I cant log into any accounts on this computer
#474 [17:48] <Helpplease> I used my friends
#475 [17:48] <Helpplease> I used mine
#476 [17:49] <mattym> ??> Helpplease login/throttle
#477 [17:49] <Absol> Helpplease: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#478 [17:49] <Absol> Helpplease: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#479 [17:50] <Helpplease> I came here and you said the excact same thing, i tried this and does not work, i did not used/go on minecraft and played something else like "Growtopia" . After 1 day, i still can't log in....
#480 [17:51] <mattym> ??> Helpplease tools/hjt
#481 [17:51] <Absol> Helpplease: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#482 [17:51] <Absol> Helpplease: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#483 [17:51] <Helpplease> is this virus?
#484 [17:52] <Helpplease> ill just try
#485 [17:53] * purry [webchat@c-68-55-181-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#486 [17:53] <purry> it says unable to find java runtime
#487 [17:54] <Helpplease> https://paste.ubuntu.com/p/CSVYHYy54g/
#488 [17:54] * purry [webchat@c-68-55-181-93.hsd1.mi.comcast.net] has quit. (Client Quit)
#489 [17:54] <mattym> Helpplease, Nothing problematic is showing up there, so the issue would only be causes by a lockout
#490 [17:55] <Helpplease> so what do I do?
#491 [17:55] <mattym> Helpplease, Are you on a public or shared network?
#492 [17:56] <Helpplease> no
#493 [17:56] <Helpplease> Its shared with my family
#494 [17:56] <mattym> Helpplease, Does anyone else use Minecraft?
#495 [17:56] <Helpplease> yes acually
#496 [17:56] <mattym> Helpplease, Are they able to connect?
#497 [17:56] <Helpplease> yes
#498 [17:56] <Helpplease> He only played it once
#499 [17:57] <Helpplease> like he created a beta account and say it was dumb
#500 [17:57] <mattym> Helpplease, Are they currently able to connect?
#501 [17:57] <Helpplease> No
#502 [17:57] <mattym> Helpplease, Are you using any VPN or Proxy software?
#503 [17:58] <Helpplease> I have it open, but i did not connect to anything
#504 [17:58] <mattym> Helpplease, Uninstall it, restart the computer, then try logging in again
#505 [17:58] <Helpplease> okay
#506 [18:05] * BlueTigerWA [webchat@c-76-104-138-225.hsd1.wa.comcast.net] has joined #minecrafthelp
#507 [18:05] <BlueTigerWA> My Minecraft Say The game crashed whilst initializing game i need help to fix it
#508 [18:06] <mattym> ??> BlueTigerWA launcher/log-txt
#509 [18:06] <Absol> BlueTigerWA: We need to see your full launcher log, which is created in the game directory.
#510 [18:06] <Absol> BlueTigerWA: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#513 [18:22] * PupLove05 [webchat@ip68-108-181-26.lv.lv.cox.net] has joined #minecrafthelp
#514 [18:23] <PupLove05> i need assistance with my minecraft account
#515 [18:24] * KijarGames [webchat@60-241-152-210.tpgi.com.au] has quit. (Ping timeout: 180 seconds)
#516 [18:24] <PupLove05> am i not going to get help then?
#517 [18:24] * PupLove05 [webchat@ip68-108-181-26.lv.lv.cox.net] has quit. (Client Quit)
#518 [18:25] * PupLove05 [webchat@ip68-108-181-26.lv.lv.cox.net] has joined #minecrafthelp
#519 [18:26] <PupLove05> Hi, i need help with my minercraft account, even tho i have purchesed minecraft it is only letting me play the demo version
#520 [18:29] * PupLove05 [webchat@ip68-108-181-26.lv.lv.cox.net] has quit. (Ping timeout: 180 seconds)
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#524 [18:52] * Blue_Candy [webchat@wnpgmb0614w-ds01-157-31.dynamic.bellmts.net] has joined #minecrafthelp
#525 [18:52] <Blue_Candy> why does my login fail constantly ....
#526 [18:52] <Blue_Candy> i just setup the account .. verified it
#527 [18:52] <Phantom_> my minecraft keeps crashing at the mojang logo. any ideas how to fix?
#528 [18:52] <Blue_Candy> then cannot login
#529 [18:53] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#530 [18:53] <Blue_Candy> i change the password
#531 [18:53] <Blue_Candy> i can login
#532 [18:53] <Blue_Candy> sign out ... again cannot login
#533 [18:53] <Blue_Candy> do you not have enough server capacity for authent
#534 [18:54] <Blue_Candy> i thought microsoft bought you ... this problem has been happening or years and still no resolution
#535 [18:54] <Blue_Candy> wow ... any help on this one?>
#536 [18:55] <Phantom_> my minecraft keeps crashing at the mojang logo. any ideas how to fix?
#537 [18:58] <Blue_Candy> i can log into minecraft.net on my other account ... just not mojang account .... terrible service!
#538 [19:00] <Phantom_> any help?
#539 [19:00] <Phantom_> my minecraft will work on my laptop, but not my custom built pc. why?
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#541 [19:07] * Shadow [webchat@72.46.206.161] has joined #minecrafthelp
#542 [19:07] <Shadow> The game crashed whilst unexpected error The game crashed whilst unexpected error Error: java.lang.N
#543 [19:07] <Shadow> This keeps happening
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#547 [19:21] <minecraftwontlaunchgame2> Game will not launch, is a fresh install but no matter what when I click play I get a nullpointerexception whilst initializing
#548 [19:30] * MCH0und [webchat@181.199.1.17] has joined #minecrafthelp
#549 [19:32] <MCH0und> Hi, I have a problem trying to access my profile in my mojang account since I don't remember my security answers. I tried to restore them 4 times but I never recieved the email, and I can't re verify my account because I don't have the answer for the security questions, can you help me please?
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#553 [19:40] * jabby [webchat@47-34-122-29.dhcp.blvl.il.charter.com] has joined #minecrafthelp
#554 [19:40] <jabby> my game lags so much i can not get more that 9 fps
#555 [19:43] <jabby> What should I do? It makes it really hard to play stuff
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#557 [19:59] * Chasesrz [webchat@67-197-94-121.ln2.cm.dyn.comporium.net] has joined #minecrafthelp
#558 [19:59] <jabby> can someone help me
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#561 [20:05] * Ghoststive11 [webchat@67-61-114-1.cpe.cableone.net] has joined #minecrafthelp
#562 [20:07] <Ghoststive11> i need help with my old account
#563 [20:10] * Ghoststive11 [webchat@67-61-114-1.cpe.cableone.net] has quit. (Client Quit)
#564 [21:10] * Diego [webchat@201.230.139.168] has joined #minecrafthelp
#565 [21:10] <Diego> Hello
#566 [21:10] <Diego> Mi problema es este
#567 [21:10] <Diego> https://paste.ubuntu.com/p/gVzVn8dpJZ/
#568 [21:11] <Diego> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#569 [21:12] * michael [webchat@cECC947C1.dhcp.as2116.net] has joined #minecrafthelp
#570 [21:12] <michael> hi
#571 [21:12] <Diego> Me puedes ayudar?
#572 [21:12] * michael is now known as Guest54929
#573 [21:13] <Guest54929> i dont remember my email to login
#574 [21:13] <Diego> ok...
#575 [21:13] <Diego> Can you help me?
#576 [21:13] <Guest54929> ?
#577 [21:14] <Guest54929> how can i help you?
#578 [21:14] <Diego> This is my problem
#579 [21:14] <Diego> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#580 [21:14] <Guest54929> do you have a list of people that bought the game ?
#581 [21:15] <Diego> not
#582 [21:15] <Diego> do you have a list of people that bought the game ?
#583 [21:15] <Guest54929> ok but do i have to buy the game with a different email or ?
#584 [21:16] <Diego> I do not understand you
#585 [21:17] <Guest54929> i think i used michael.koziol1234@gmail.com or michael.koziol123@gmail.com but i dont know
#586 [21:18] <Diego> Ah ... I'm not one of those who help I'm looking for someone to help me
#587 [21:20] <Diego> Oh.. god...
#588 [21:20] * michael [webchat@cECC947C1.dhcp.as2116.net] has joined #minecrafthelp
#589 [21:20] <michael> hi
#590 [21:20] <Diego> hello
#591 [21:21] * michael is now known as Guest62853
#592 [21:21] <Andrio> Diego, install this driver: https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81507
#593 [21:21] <Andrio> michael, can you reset your password with either of those email addresses?
#594 [21:21] <Diego> Ok thanks
#595 [21:24] <Andrio> Guest62853, can you reset your password with either of those email addresses?
#596 [21:26] <Guest62853> well i tried but only one works but i logged into it but it says that its a demo account
#597 [21:27] * Diego [webchat@201.230.139.168] has quit. (Ping timeout: 180 seconds)
#598 [21:27] <Andrio> Guest62853, did you check your spam folders?
#599 [21:27] <Guest62853> no wait i will check
#600 [21:30] <Guest62853> only one works but its a demo account
#601 [21:31] <Andrio> ok
#602 [21:31] <Andrio> ??> Guest62853 account/send-email
#603 [21:31] <Absol> Guest62853: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#604 [21:31] <Absol> Guest62853: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#605 [21:34] <Guest62853> is there anyway you can check with my email ?
#606 [21:34] <Andrio> Guest62853, no.
#607 [21:34] <Guest62853> ok
#608 [21:34] <Andrio> Guest62853, only Mojang can help with that
#609 [21:35] <Guest62853> ok well thanks for helping
#610 [21:35] <Andrio> no problem.
#611 [21:41] * crittle [webchat@mobile-107-77-194-167.mobile.att.net] has joined #minecrafthelp
#612 [21:41] <crittle> hello
#613 [21:42] <crittle> i have purchased minecraft windows 10 eddition like a yr ago something like that through the microsoft store. and when i sign in i sign in through xbox
#614 [21:43] <crittle> well i wanna know how i sign in through minecraft site itself do i need to purchase another copy
#615 [21:43] <Andrio> crittle, minecraft.net and mojang.com are only for the Java Edition
#616 [21:44] <Andrio> so you would have to buy that separately.
#617 [21:44] <crittle> ok cuz i keep signing up for account but it wanted me to migrate or buy and i didnt know either
#618 [21:45] <Andrio> mm
#619 [21:45] <crittle> so now i know its 2 different types of version to play
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#621 [21:46] <crittle> one on mojan sites and then xbox...
#622 [21:51] <crittle> where do i go to buy that version of the game
#623 [22:00] * Klondike [webchat@47.136.41.207] has joined #minecrafthelp
#624 [22:01] <Klondike> heyo
#625 [22:01] <Klondike> uh, i need some help
#626 [22:01] <Klondike> G00DBY3
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#633 [22:36] <Trev_> Hey having problems with Java Minecraft, tried to fix it with every solution other places gave but it still freezes and does not respond when I try to load it.
#634 [22:38] <Trev_> Anyone know reasons why in Windows 10 (java) it might freeze in anything but 1.0?
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