#1 [00:02] <minping_> How can I do download minecraft successfully? My launcher downloads too slow then it stops. *I'm Korean. So I'm not good at English*
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#20 [06:31] * Hugo0509 [webchat@static-89-94-85-7.axione.abo.bbox.fr] has joined #minecrafthelp
#21 [06:31] <Hugo0509> I only can demo
#22 [06:31] <Hugo0509> but i bought Minecraft
#23 [06:32] <GreyVulpine> Log out of the launcher then back in using the email address you used to purchase minecraft
#24 [06:33] <Hugo0509> ok i test
#25 [06:33] <Hugo0509> try
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#27 [06:35] * joo [webchat@stp25-2-82-234-233-201.fbx.proxad.net] has joined #minecrafthelp
#28 [06:35] <joo> hi
#29 [06:35] <Hugo0509> It's dont work but I succed
#30 [06:35] <Hugo0509> I thanks
#31 [06:35] <Hugo0509> you
#32 [06:35] <joo> i want to kill myself
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#34 [06:38] * minecraftwontlaunchgame2 [webchat@71-81-151-47.dhcp.stls.mo.charter.com] has quit. (Ping timeout: 180 seconds)
#35 [06:51] * _shapka_ [webchat@151.249.135.10] has joined #minecrafthelp
#36 [06:53] <_shapka_> Hello, I have lost access to the mail and can not recover the password from the Minecraft account. what should I do?
#37 [06:54] <GreyVulpine> _shapka_ - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#39 [07:20] * Jamie_ [webchat@4.14.93.38] has joined #minecrafthelp
#40 [07:20] <Jamie_> I need to cancel my subscription, but when I attempt to login and answer the security questions, it says it can't confirm my account details.
#41 [07:20] <Jamie_> I need to somehow bypass this and get my account cancelled
#42 [07:21] <Jamie_> Any help would be massively appreciated. If I can't bypass the security questions, then I'll have to contact my credit card company and just have the charges stopped via that route
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#47 [07:35] <Dreadlord> hi
#48 [07:36] <Dreadlord> my snapshots are not working
#49 [07:36] <Dreadlord> it says "Unable to save download. en_ca.json"
#50 [07:43] <Andrio> Dreadlord, do you have ByteFence installed?
#51 [08:45] * Light [webchat@151.188.125.195] has joined #minecrafthelp
#52 [08:45] * asd7a8a9 [webchat@88.230.23.20] has joined #minecrafthelp
#53 [08:45] <Light> I am having troubles with verifying a migrated account
#54 [08:45] <Light> Anyone know what I can do?
#55 [08:46] * Light is now known as Guest86201
#56 [08:46] <Guest86201> I am not receiving the verification email after migrating an account.
#57 [08:48] <Guest86201> hellp?
#58 [08:48] <Guest86201> hello*
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#61 [09:23] * Goldem [webchat@AMontsouris-682-1-75-98.w90-87.abo.wanadoo.fr] has joined #minecrafthelp
#62 [09:25] <Goldem> Bonjour j'ai un problème avec Minecraft
#63 [09:25] <Goldem> Lorsque j'appui sur Jouer un message d'erreur s'ouvre en me disant:
#64 [09:27] <Goldem> ERREUR :( Impossible de localiser l'environnement d'exécution Java. Dans voir plus de détail il y a Détails de l'erreur : Le chemin d�acc�s sp�cifi� est introuvable Nom du fichier sur le disque : javaw.exe Chemin d'accès : C:/Program Files\Java\jre1.8.0_141\bin\javaw.exe Existe : false
#65 [09:27] * Waltmanny_twg [webchat@124.123.55.220] has joined #minecrafthelp
#66 [09:27] <Waltmanny_twg> hello
#67 [09:27] <Goldem> Hey i speak french
#68 [09:27] <Waltmanny_twg> my minecraft does not luanch
#69 [09:27] <Goldem> ?
#70 [09:27] <Waltmanny_twg> it has error code 0xc0000005
#71 [09:27] * Jelko17nl [webchat@e212076.upc-e.chello.nl] has joined #minecrafthelp
#72 [09:28] <Waltmanny_twg> any help?/
#73 [09:28] <Jelko17nl> Hello i have a problem. Mine minecraft crasht everytime
#74 [09:28] <Waltmanny_twg> is there anyone therer?\
#75 [09:28] <Waltmanny_twg> hello?
#76 [09:28] <Waltmanny_twg> anyone gonna help
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#78 [09:28] <Jelko17nl> can you help me?
#79 [09:29] <Waltmanny_twg> do you use mods??
#80 [09:29] <Jelko17nl> no
#81 [09:29] <Waltmanny_twg> server plugins??
#82 [09:29] <urielsalis> ??> Waltmanny_twg launcher/log
#83 [09:29] <Absol> Waltmanny_twg: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#84 [09:29] <urielsalis> ??> Jelko17nl launcher/log
#85 [09:29] <Absol> Jelko17nl: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#86 [09:30] <Jelko17nl> Oke
#87 [09:30] <Waltmanny_twg> my launcher does not open
#88 [09:30] <urielsalis> Waltmanny_twg, what happens when you try?
#89 [09:31] <Waltmanny_twg> minecraft launcher has stopped working
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#91 [09:31] <urielsalis> Waltmanny_twg, and where you are seeing the error code?
#92 [09:31] <Waltmanny_twg> ??
#93 [09:31] <urielsalis> <Waltmanny_twg> it has error code 0xc0000005
#94 [09:32] <Waltmanny_twg> i need to go rn later k
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#97 [09:34] <Jelko17nl> https://paste.ubuntu.com/p/WW2FdrRnWs/
#98 [09:37] <urielsalis> ??> Jelko17nl win/reinst
#99 [09:37] <Absol> Jelko17nl: You may need to reinstall the locally installed files that Minecraft puts into place.
#100 [09:37] <Absol> Jelko17nl: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#102 [09:40] <Minichapman14> My mc lunched won't load
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#113 [11:17] <jpurts> hey
#114 [11:18] <jpurts> how do i find out what email my account is under?
#115 [11:18] <mattym> jpurts, Was you account ever migrated?
#116 [11:18] * jpurts [webchat@cpc127044-bolt17-2-0-cust204.10-3.cable.virginm.net] has quit. (Client Quit)
#117 [11:22] * DMlanse [webchat@c-76-113-80-36.hsd1.nm.comcast.net] has joined #minecrafthelp
#118 [11:23] <DMlanse> hello i am having an issue geting my pw reset sent to my email
#119 [11:23] * rafik [webchat@105.98.113.188] has joined #minecrafthelp
#120 [11:24] <mattym> DMlanse, Have you checked any spam or junk mail folders in the email, and are you sure you are using the correct email?
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#122 [11:24] <DMlanse> yes , and yes
#123 [11:24] <DMlanse> i tryed contacting mojang via an email, and they told me to contact skill
#124 [11:24] <DMlanse> so they sent me to NON fuctioning email
#125 [11:24] <DMlanse> that sent me back to mojang
#126 [11:24] <DMlanse> after a month im back to where i started
#127 [11:25] <mattym> DMlanse, I suppose you mean Skrill? And if so then you need to recover your transaction ID through them
#128 [11:25] <DMlanse> i tryed googling a mojang costumer suport number and i got a scammer
#129 [11:25] <DMlanse> who tryed to hack my dam email -.-
#130 [11:25] <urielsalis> DMlanse, because there are no phone numbers
#131 [11:25] <DMlanse> i have a phone activation so it wassnt possible but i was pissed
#132 [11:25] <Absol> DMlanse: Please keep it civil
#133 [11:25] <DMlanse> sorry
#134 [11:25] * MineMan69_ [webchat@cpc115708-tilb12-2-0-cust120.20-1.cable.virginm.net] has joined #minecrafthelp
#135 [11:25] <urielsalis> DMlanse, Calm down for a bit, lets go part by part
#136 [11:25] <DMlanse> yes i tryed contacting skill
#137 [11:25] <urielsalis> DMlanse, you have recovered your transaction ID from skrill? (DONT POST IT HERE)
#138 [11:26] <DMlanse> using the link provided in the email and the wbsite
#139 [11:26] <DMlanse> and they did not respond futhermore the link whent nowhere
#140 [11:26] <urielsalis> DMlanse, how long ago you contacted them? You followed the instructions in the article?
#141 [11:27] <DMlanse> abouty 2 months ago
#142 [11:27] <DMlanse> yes
#143 [11:27] <DMlanse> "help@skrill.com"
#144 [11:27] <urielsalis> DMlanse, and you are sure you bought it on skrill? When did you bought the game and how?
#145 [11:27] <urielsalis> ??< account/trans-id
#146 [11:27] <DMlanse> o god
#147 [11:27] <DMlanse> it would have been
#148 [11:27] <DMlanse> during beta 1.3
#149 [11:27] <urielsalis> DMlanse, before 2011?
#150 [11:28] <DMlanse> im not sure if im being honest whenever 1.3 beta was
#151 [11:28] <DMlanse> this was many years ago
#152 [11:28] <urielsalis> DMlanse, You remember if you bought your account between december 2013 - 2011 or earlier than mid 2011?
#153 [11:28] <DMlanse> so i did a quick google
#154 [11:28] <DMlanse> beta 1.4 came out in march 11
#155 [11:28] <DMlanse> and when i started it was beta 1.3
#156 [11:29] <DMlanse> so it would be have BEFORE march 2011
#157 [11:29] <urielsalis> DMlanse, so before mid 2011 then, perfect
#158 [11:29] <MineMan69_> hey guys can anyone help me with my minecraft purchase
#159 [11:29] <urielsalis> DMlanse, that means you used DIBS, not skrill to buy the game
#160 [11:29] <DMlanse> ok so how do i contact dibs?
#161 [11:29] <urielsalis> DMlanse, You cant. To recover your transaction ID you need to find your original purchase email
#162 [11:30] <DMlanse> the email from mojang mentioned nothign from dibs just skrill
#163 [11:30] <urielsalis> DMlanse, If you cant find it, contact Mojang support for alternate accoutn verification methods saying you bought it using DIBS
#164 [11:30] <urielsalis> DMlanse, they are just payment providers
#165 [11:30] <urielsalis> DMlanse, if you have the original purchase email, there should be a nine digit number, thats your transaction ID
#166 [11:30] <urielsalis> MineMan69_, with?
#167 [11:31] <DMlanse> ok so i need to refill out an email and put "alternate account verificaiton, used dibs"
#168 [11:31] <DMlanse> correct?
#169 [11:31] <MineMan69_> basically i bought minecraft like 5 years ago and yesterday it was saying i havent bought it, can you help me out?
#170 [11:31] <DMlanse> because i dont keep emails from 7 years ago that is LONG long gone
#171 [11:31] <urielsalis> DMlanse, yep, ask politely in the email saying you lost your original purchase email and you used DIBS according to https://help.mojang.com/customer/portal/articles/361380
#172 [11:31] <urielsalis> MineMan69_, what is your username?
#173 [11:31] <MineMan69_> MineMan69_
#174 [11:32] <DMlanse> ok il try that than heres hoping thank you uriel!
#175 [11:32] <urielsalis> DMlanse, they should be able to provide alternative verification methods, mind that they might need you to be really specific
#176 [11:32] <DMlanse> i dont mind
#177 [11:32] <urielsalis> DMlanse, just in case, try to find the card you used to purchase it, your bank might have records of it
#178 [11:32] <DMlanse> i can provide like my locatuion/dob estra
#179 [11:32] <urielsalis> MineMan69_, I suppose you havent changed your name 20 days ago right?
#180 [11:33] <DMlanse> whart other information woudl i need to get ready for them
#181 [11:33] <MineMan69_> yea
#182 [11:33] <urielsalis> MineMan69_, so you changed your name from RedDino2006 to MineMan69_?
#183 [11:33] <MineMan69_> wait i did
#184 [11:33] <MineMan69_> yes
#185 [11:33] <MineMan69_> and before it was minesheeep
#186 [11:33] <urielsalis> DMlanse, no idea, that information is not public
#187 [11:33] <urielsalis> ??> MineMan69_ launcher/relog
#188 [11:33] <Absol> MineMan69_: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#189 [11:33] <DMlanse> the orignal card owe....ok il have to contact my barnk for rthat i change my card several times sence then
#190 [11:34] <mattym> DMlanse, If you can find the exact purchase date through the credit provider, that would probably help with recovering it
#191 [11:34] <MineMan69_> ive tried that but i can try again
#192 [11:34] <urielsalis> DMlanse, mind that its just a guess, as skrill asks for that for example, might not be necessary
#193 [11:34] <DMlanse> well its a start
#194 [11:34] <DMlanse> i just dont undertsand why they didnt send me a pw recovery
#195 [11:34] <DMlanse> the last time i forget my pw it just sent me a recovery
#196 [11:34] <MineMan69_> its still saying i can only play demo
#197 [11:34] <DMlanse> but il try this dibs
#198 [11:34] <DMlanse> thank you very much uriel
#199 [11:34] <urielsalis> DMlanse, if you didnt receive the password recovery email, the most likely option is someone hacked your account and changed the email
#200 [11:35] * urielsalis tips hat
#200 [11:35] <urielsalis> MineMan69_, you are logging in with your email or username?
#201 [11:35] <MineMan69_> yes
#202 [11:35] <urielsalis> MineMan69_, with which?
#203 [11:35] <MineMan69_> does it affect it if you change the email
#204 [11:36] <urielsalis> MineMan69_, yes, you need to use the email registered to your account
#205 [11:36] <MineMan69_> like i bought it and recently i changed the account email
#206 [11:36] <DMlanse> that would explain why the pw didnt work
#207 [11:36] <DMlanse> that is far more worrysome
#208 [11:37] <urielsalis> MineMan69_, wait, where did you bought the account from?
#209 [11:37] <mattym> DMlanse, To be safe, make sure you also change the password to whatever email you have/had attached to the account
#210 [11:37] <MineMan69_> minecraft.net
#211 [11:37] <urielsalis> DMlanse, and all the sites where you are using the same password or that email as the recovery options
#212 [11:38] <DMlanse> once i get acccess to the account il make sure to change it back to my email for sure
#213 [11:38] <DMlanse> luckly my email uses phone verifcatioin now
#214 [11:38] <DMlanse> you CANNOT login to my email with my phone
#215 [11:39] <DMlanse> wel i sent the new support reply back to mojang mentioining dibs and the alternitive verifcaiton methods
#216 [11:39] <DMlanse> thank you all for your support i grealty apricate the time you have taken to assit me here
#217 [11:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#218 [11:41] <DMlanse> honeslty if i had the money right now it almost seems like it woudl be worth it to just buy a new account at this point lol
#219 [11:41] <MineMan69_> lol
#220 [11:42] <DMlanse> its going to be very dificult to find the information from 2010-early 2011 there guna want ><
#221 [11:43] * Mr_SiR [webchat@75.107.194.180] has joined #minecrafthelp
#222 [11:43] <Mr_SiR> I g to the the minecraft launcher and it says there is a problem
#223 [11:44] <Mr_SiR> *go
#224 [11:44] <MineMan69_> with what like the details are wrong?
#225 [11:44] <Mr_SiR> It says unable to save download
#226 [11:45] <MineMan69_> so youve downloaded the launcher?
#227 [11:45] <Mr_SiR> Yeah pretty sure
#228 [11:45] <mattym> Mr_SiR, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#229 [11:46] <MineMan69_> there could be a software on your computer blocking it
#230 [11:46] <MineMan69_> i could swear bytefence was a virus but im not sure
#231 [11:46] <MineMan69_> might of been a different software
#232 [11:46] * CocoPika [webchat@host109-151-221-131.range109-151.btcentralplus.com] has joined #minecrafthelp
#233 [11:47] <urielsalis> MineMan69_, it mostly is
#234 [11:47] <Mr_SiR> Ok ill look at it
#235 [11:47] <MineMan69_> k
#236 [11:48] <MineMan69_> what do you mean urielsalis? like bytefence
#237 [11:48] <urielsalis> MineMan69_, yes
#238 [11:49] <CocoPika> Hello. i have a problem with my minecraft or pc. I do not see my own or other peoples skins . I tried multiple thing
#239 [11:49] <MineMan69_> oh ok i thought it was because ive had it before and it broke my computer
#240 [11:49] * DMlanse [webchat@c-76-113-80-36.hsd1.nm.comcast.net] has quit. (Ping timeout: 180 seconds)
#241 [11:49] <MineMan69_> CocoPika is your connection good?
#242 [11:50] <CocoPika> MineMan69_: Yes
#243 [11:50] <MineMan69_> ok
#244 [11:50] <MineMan69_> i dont know then
#245 [11:50] <MineMan69_> ill look up
#246 [11:50] <CocoPika> ty , i tried so many things >.< its really annoying
#247 [11:51] <CocoPika> Im using the old launcher can that be it ?
#248 [11:51] <urielsalis> ??> CocoPika tools/hjt
#249 [11:51] <Absol> CocoPika: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#250 [11:51] <Absol> CocoPika: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#251 [11:51] <urielsalis> CocoPika, the old skins API was removed, so maybe
#252 [11:52] <CocoPika> urielsalis: How do i do the ctcp ?
#253 [11:52] <urielsalis> CocoPika, ignore that
#254 [11:53] * Angelo230704 [webchat@p579B56A3.dip0.t-ipconnect.de] has joined #minecrafthelp
#255 [11:53] <MineMan69_> urielsalis should i change my account email to the one i used to buy minecraft because it doesnt say ive bought minecraft when i go to minecraft.net and go to profile
#256 [11:54] <Angelo230704> I have forget my passwort
#257 [11:54] <urielsalis> MineMan69_, Mojang.com should say it if you changed it sucessfully
#258 [11:54] <MineMan69_> ok thanks
#259 [11:55] * Angelo230704 [webchat@p579B56A3.dip0.t-ipconnect.de] has quit. (Client Quit)
#260 [11:56] <MineMan69_> urielsalis, it is saying 'Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.' when i try change it
#261 [11:56] <MineMan69_> what does it mean?
#262 [11:57] <urielsalis> ??> MineMan69_ account/send-email
#263 [11:57] <Absol> MineMan69_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#264 [11:57] <Absol> MineMan69_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#265 [11:57] <urielsalis> ??> MineMan69_ account/trans-id
#266 [11:57] <Absol> MineMan69_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#267 [11:57] <CocoPika> Um even the HijackThis is having problems
#268 [11:58] <urielsalis> CocoPika, then something in your PC is blocking the downloads
#269 [11:59] <CocoPika> i get this message http://prntscr.com/ikje59
#270 [12:00] <urielsalis> CocoPika, ignore it
#271 [12:00] <CocoPika> ok, it did the scan
#272 [12:01] <CocoPika> https://paste.ubuntu.com/p/cNNR6Wd8X2/
#273 [12:03] <CocoPika> ok XD idk how i did it but i fixed it
#274 [12:03] <CocoPika> Thanks for morally supporting me <3 I was stressing out
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#276 [12:10] <Goose> Hello, I'm on Windows 10 and have ben using the PC version and as of about a week ago can no longer open Minecraft. I've un-installed and reinstalled multiple times but no use. The icon in the taskbar looks as if the launcher is open and running but dosn't show up at all. Not sure what else to try. Thanks :)
#277 [12:11] <mattym> Goose, f you don't see the window, but can see an icon for it in your task bar, right click that and select Maximize to see if it shows the window. If you don't see the maximize option, hold down the shift button, then right click on the icon and look for the maximize option.
#278 [12:13] <Goose> Well that was extremely simple x) Thank you
#279 [12:14] <Goose> and apologies for the noob question lol
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#285 [12:21] <MineMan69_> hey guys can anyone help me, basically i bought minecraft like 5-6 years ago and today it is saying i havent purchased the game and when i open the launcher it says i can only play demo. can anybody help me out?
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#292 [12:29] <jerbear> can i play monecraft on the pc if i bought it on ps4?
#293 [12:29] <jerbear> minecraft*
#294 [12:29] <MineMan69_> i dont think so
#295 [12:29] <mattym> jerbear, No
#296 [12:30] <jerbear> i gotta buy it again
#297 [12:30] <MineMan69_> im pretty sure
#298 [12:30] <MineMan69_> i can look up if you want
#299 [12:30] <jerbear> fuck that
#300 [12:30] <Absol> jerbear: Please keep it civil
#301 [12:31] <MineMan69_> no i think you gotta buy
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#303 [12:32] <MineMan69_> hey guys can anyone help me, basically i bought minecraft like 5-6 years ago and today it is saying i havent purchased the game and when i open the launcher it says i can only play demo. can anybody help me out?
#304 [12:33] <mattym> MineMan69_, As you were already told, if neither of the emails you used allowed it to log in, then you need to contact support as directed.
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#311 [14:03] * FireSpread [webchat@ip-80-45-102-94.eidsiva.net] has joined #minecrafthelp
#312 [14:03] <FireSpread> hello
#313 [14:03] <FireSpread> i need
#314 [14:03] <FireSpread> help
#315 [14:10] * Brett [webchat@jhn-130-49-75-66.johnstown.resnet.pitt.edu] has joined #minecrafthelp
#316 [14:11] <Brett> Im trying to play a minecraft mod and i keep getting an game directory unavailable. I can play single player games perfectly fine.
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#318 [14:15] * Pooooooooopppp [webchat@104-184-195-20.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#319 [14:16] <Pooooooooopppp> Hello each time I go to start up minecraft I get this message "Unable to save download. guitar.ogg"
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#321 [14:18] * markus [webchat@212-181-143-203-no270.tbcn.telia.com] has joined #minecrafthelp
#322 [14:18] <markus> hi
#323 [14:18] <markus> i have problems to get in my old minecraft account
#324 [14:19] <markus> #minecrafthelp!
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#330 [14:31] <FerLopezLOL> hace timpo cree una cuenta de Minecraft, pero elimine el correo ya que me estaban robando informacion, la cuenta es FerLopezLOL, los correos que he tenido son : ferchigonando@hotmail.com, fer_esp_lop98@outlook.com
#331 [14:32] <FerLopezLOL> como puedo hacer para obtener de nuevo mi cuenta, ya que no tengo acceso a mi correo, ya que como dije anteriormente lo elimine
#332 [14:34] <FerLopezLOL> hola?
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#335 [15:18] * Pandanazuli [webchat@193.220.100.84.rev.sfr.net] has joined #minecrafthelp
#336 [15:21] <Pandanazuli> Hello ! I bought the game and I have the last version of Java. I just can't launch it ! When I double click the laucher, nothing happens at all. The task board doesn't show anything, and I just can't open the game. It seemed to me installed though, because when I launch the installer, it proposes me to repare the game/remove it. I don't know what to do!
#337 [15:22] <Pandanazuli> Also I went through the AppData files and there doesn't seem to be a Minecraft file anywhere. Not in my user file, nor in the AppData, nothing on the desk .... At the end of the installation it asks if you wanna run the game afterwards, and when I agree to this, nothing happens either.
#338 [15:23] <Pandanazuli> I know there's a topic, but it didn't help me at all. How do I launch/run the game ?
#339 [15:23] <Pandanazuli> And where are the game files ?
#340 [15:24] <Pandanazuli> Oh wait there's a shortcut on the desk, but nothing happens either ... Have I paid for nothing ?
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#343 [15:34] * OriginalBear [webchat@87-60-48-106-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#344 [15:35] <OriginalBear> It seems my account have by hacked by someone from Czech Republic, and i dont have acces to my transaction ID
#345 [15:36] <OriginalBear> Do you guys have any idea wtd?
#346 [15:38] * Helpplease [webchat@172-97-197-184.cpe.distributel.net] has joined #minecrafthelp
#347 [15:38] <Helpplease> Hi I was the guy from yesterday.
#348 [15:39] <Helpplease> Once I uninstall VPN, and restarted my computer, it still does not let me log in...
#349 [15:40] <OriginalBear> damn minecraft log ins are some tough shit
#350 [15:40] <Absol> OriginalBear: Please keep it civil
#351 [15:40] <Helpplease> damnnn
#352 [15:40] <Helpplease> please help
#353 [15:42] <Pandanazuli> Wow we all have problems here and absolutely no one can solve them I wanna die I payed Minecraft for nothiiing ...
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#363 [16:15] <kekmit> I did a fresh reinstall of my game and all of the resources and everything and my game keeps freezing and not responding or crashing
#364 [16:15] <kekmit> I did a fresh reinstall of my game and all of the resources and everything and my game keeps freezing and not responding or crashing
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#367 [16:36] <hfrdgbhfdrsgfdbsgfrdsgdfrs> why is my minecraft not appearing in purchased list ?
#368 [16:36] <hfrdgbhfdrsgfdbsgfrdsgdfrs> seriously
#369 [16:37] <hfrdgbhfdrsgfdbsgfrdsgdfrs> I come back after years and this crap?
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#378 [16:57] * Kaniu33 [webchat@159-205-184-117.adsl.inetia.pl] has joined #minecrafthelp
#379 [16:57] <Kaniu33> Hello
#380 [16:57] <Kaniu33> I cannot log into minecraft net and to Minecraft
#381 [16:58] <Kaniu33> Can someone help me?
#382 [16:58] <Kaniu33> ?
#383 [17:00] <Kaniu33> anybody there?
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#386 [17:08] <IzzyK> Im having an issue where my screen goes completely black when looking at a glowing entity except for the entity which is completely white, I tried all the fixes suggusted in this article (https://bugs.mojang.com/browse/MC-32606) to no avail. Any ideas how to fix the issue?
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#392 [17:38] * green [webchat@pool-72-86-40-29.clppva.fios.verizon.net] has joined #minecrafthelp
#393 [17:38] <green> Unable to save download. lwjgl-3.1.2-natives-windows.jar Name: lwjgl-3.1.2-natives-windows.jar URL: https://libraries.minecraft.net/org/lwjgl/lwjgl/3.1.2/lwjgl-3.1.2-natives-windows.jar Error details: Attempting to move successful download to C:/Users\JordanJuly2017\AppData\Roaming\.minecraft\libraries\org/lwjgl/lwjgl/3.1.2/lwjgl-3.1.2-natives-windows.jar The process cannot access the file because it is being used by another p
#394 [17:38] <green> help
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#397 [17:41] * green [webchat@pool-72-86-40-29.clppva.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#398 [17:41] <green_> what do i do Unable to save download. lwjgl-3.1.2-natives-windows.jar Name: lwjgl-3.1.2-natives-windows.jar URL: https://libraries.minecraft.net/org/lwjgl/lwjgl/3.1.2/lwjgl-3.1.2-natives-windows.jar Error details: Attempting to move successful download to C:/Users\JordanJuly2017\AppData\Roaming\.minecraft\libraries\org/lwjgl/lwjgl/3.1.2/lwjgl-3.1.2-natives-windows.jar The process cannot access the file because it is being us
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#400 [17:43] <green_> help
#401 [17:47] * Geysell [webchat@cpe-98-15-210-28.hvc.res.rr.com] has joined #minecrafthelp
#402 [17:48] <Geysell> my minecraft wont download the recent version
#403 [17:49] <Geysell> it says unable to save download, any reasons why?
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#409 [18:16] <HeadPvp_> helpme
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#415 [18:48] * wardog2004 [webchat@cpe-45-51-153-193.socal.res.rr.com] has joined #minecrafthelp
#416 [18:49] <wardog2004> I am unable to login to my account, I have changed my account password and have written it down multiple times, still does not work.
#417 [18:49] <wardog2004> Please help, as this also applies with minecraft and the mojang account
#418 [18:54] * e_l1997 [~quassel@2.71.192.202.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#419 [19:09] * Coconnell [webchat@199.116.114.78] has joined #minecrafthelp
#420 [19:10] <Coconnell> I bought a minecraft time a long time ago with the username coconnell, but now when I log in to minecraft.net it makes me buy it again
#421 [19:10] <Coconnell> How do i not buy it again?
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#429 [21:06] * CailansMom [webchat@c-73-220-193-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#430 [21:07] <CailansMom> i am experiencing an error, failed to download file. hit3.ogg
#431 [21:07] * adi_ [webchat@75-63-30-39.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#432 [21:08] * TPS_Nove [webchat@cm-171-100-163-0.revip10.asianet.co.th] has quit. (Ping timeout: 180 seconds)
#433 [21:08] <CailansMom> i'm not running any blockers or virus protection
#434 [21:09] <adi_> im trying to downlaod the game but it keeps giving me an error Creative2.ogg
#435 [21:09] <CailansMom> ok
#436 [21:09] <Andrio> CailansMom and adi_, click 'Show details' and tell me what that gives you.
#437 [21:09] <CailansMom> ERROR :( Failed to download file. hit3.ogg Name: hit3.ogg URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde Error details: Request error -324: ERR_EMPTY_RESPONSE Filename on disk: ad126e435cca94054bf0d616301799a105526cde Path: /Users/cady/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde Exists: false Copy to clipboard Get further assistan
#438 [21:09] <adi_> Unable to save download. creative2.ogg Name: creative2.ogg URL: http://resources.download.minecraft.net/59/591f41a2c5f53bcc60d7ded982fe29e76223a8ca Error details: Attempting to move successful download to C:/Users\Madison\AppData\Roaming\.minecraft\assets\objects\59/591f41a2c5f53bcc60d7ded982fe29e76223a8ca The process cannot access the file because it is being used by another process Filename on disk: ab04-0651-e18c-12ec Pat
#439 [21:10] <Andrio> adi_, do you have ByteFence installed?
#440 [21:10] <CailansMom> no
#441 [21:10] <adi_> no
#442 [21:10] <Andrio> CailansMom, how many times have you tried to download that?
#443 [21:10] <Andrio> ??> adi_ tools/HJT
#444 [21:10] <Absol> adi_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#445 [21:10] <Absol> adi_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#446 [21:11] <CailansMom> only once, tonight. i just bought it
#447 [21:11] <Andrio> CailansMom, try restarting the launcher
#448 [21:11] <CailansMom> Andrio, ok
#449 [21:12] <CailansMom> Andrio, I restarted.
#450 [21:12] <CailansMom> Andrio, the next step is to click PLAY, Download 1.12.2 - Latest Release. And do you want me to do that now?
#451 [21:12] <Andrio> CailansMom, yes.
#452 [21:12] <CailansMom> Andrio, I get the same error
#453 [21:13] <Andrio> hm
#454 [21:13] <Andrio> ??> CailansMom Mac/hosts
#455 [21:13] <Absol> CailansMom: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#456 [21:13] <Absol> CailansMom: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
#457 [21:13] * adi_ [webchat@75-63-30-39.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: Web client closed)
#458 [21:13] <CailansMom> ok
#459 [21:14] * TPS_Nove [webchat@cm-171-100-163-0.revip10.asianet.co.th] has joined #minecrafthelp
#460 [21:14] <TPS_Nove> hi
#461 [21:14] <TPS_Nove> how to change password
#462 [21:14] <Andrio> TPS_Nove, what's your profile name?
#463 [21:15] <TPS_Nove> TPS_Nove
#464 [21:15] <Andrio> TPS_Nove, can you log in at https://account.mojang.com/ ?
#465 [21:16] <TPS_Nove> i cant login because i fogot my password
#466 [21:16] * CailansMom [webchat@c-73-220-193-212.hsd1.ca.comcast.net] has quit. (Quit: Web client closed)
#467 [21:17] <Andrio> TPS_Nove, you can reset it at https://account.mojang.com/password .
#468 [21:17] <TPS_Nove> it not sent to my email.
#469 [21:17] <TPS_Nove> but i have transaction ID .
#470 [21:19] <Andrio> TPS_Nove, did you check your spam folder?
#471 [21:30] * CailansMom [webchat@c-73-220-193-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#472 [21:31] <CailansMom> I'm using a mac, first time player. when I run the launcher everything ok. but when I try to click play, download 1.12.2 - latest release, it says Error, Failed to download file. hit3.ogg
#473 [21:31] <Andrio> ??> CailansMom Mac/hosts
#474 [21:31] <Absol> CailansMom: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#475 [21:31] <Absol> CailansMom: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
#476 [21:33] <CailansMom> ok
#477 [21:33] <CailansMom> ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost
#478 [21:33] <CailansMom> oops
#479 [21:33] <CailansMom> brb
#480 [21:35] <CailansMom> https://paste.ubuntu.com/p/CynqzmTCVW/
#481 [21:36] <Andrio> hm
#482 [21:38] <CailansMom> are there any settings I should change on my mac, or in safari?
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#484 [21:40] <CailansMom> hm?
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#486 [21:43] <CailansMom> can somebody help me?
#487 [21:44] <Andrio> CailansMom, well, there's nothing wrong there. I'm not sure about other causes on Macs. Do you have any antimalware/security software installed?
#488 [21:44] <CailansMom> no
#489 [21:45] <CailansMom> ok thanks for trying and have a good evening
#490 [21:45] <CailansMom> bye for now
#491 [21:59] * CailansMom [webchat@c-73-220-193-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#492 [21:59] <CailansMom> Failed to download file. hit3.ogg
#493 [22:00] <CailansMom> no virus protection, firewalls, or blockers installed
#494 [22:02] * lodnjerijhewtigj [webchat@67-61-122-146.cpe.cableone.net] has joined #minecrafthelp
#495 [22:03] <lodnjerijhewtigj> so in minecraft ps4 i bought minecraft but how do i get it on pc or do i have to buy this again
#496 [22:03] <lodnjerijhewtigj> hello
#497 [22:04] <lodnjerijhewtigj> hey @Absol
#498 [22:04] <lodnjerijhewtigj> cunts
#499 [22:04] <Absol> lodnjerijhewtigj: Please keep it civil
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#501 [22:04] <CailansMom> do you think it might be my java version
#502 [22:13] <mattym> CailansMom, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#503 [22:14] * Dante [webchat@98-125-33-39.dyn.centurytel.net] has joined #minecrafthelp
#504 [22:14] * Dante is now known as Guest85135
#505 [22:14] <Guest85135> so i have an account already but the email i
#506 [22:15] <Guest85135> used was shut down and i cant send password change request to it because i dont have access
#507 [22:15] <mattym> ??> Guest85135 account/send-email
#508 [22:16] <Absol> Guest85135: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#509 [22:16] <Absol> Guest85135: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#512 [22:33] <Isaac> I just updated Minecraft. It's Java version. I don't think it's Windows 10 version, but I don't know. I haven't played Minecraft in several years and just updated. Anyway, none of the buttons on the menu you work
#513 [22:34] <Isaac> *none of the buttons the menu will work
#514 [22:34] <Isaac> they dont highlight when I mouse over and dont work when clicked
#515 [22:39] * ManshiurElPro [webchat@181.93.87.197] has joined #minecrafthelp
#516 [22:40] <ManshiurElPro> hablas español
#517 [22:40] <ManshiurElPro> xd?
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#520 [22:57] * Xx_Godzilla_xX [webchat@122-59-186-23.jetstream.xtra.co.nz] has joined #minecrafthelp
#521 [22:57] <Xx_Godzilla_xX> can anyone help me i was playing minecraft then all my minecraft files where gone and when i try to reinstall minecraft it does nothing can anyone help
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