#1 [00:08] * Tuutle [webchat@121.164.213.74] has joined #minecrafthelp
#2 [00:08] <Tuutle> hi i been getting prob as to failed to download realm 1.10.19
#3 [00:08] * Darealxxmagic_ne [webchat@157.48.114.158] has joined #minecrafthelp
#4 [00:09] <Tuutle> 오류 :( 파일을 다운로드 할 수 없습니다. realms-1.10.19.jar 이름: realms-1.10.19.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.10.19/realms-1.10.19.jar 오류 상세정보: Request error -101: ERR_CONNECTION_RESET 디스크 상의 파일 이름: 41fb-888d-0330-a74f 경로: C:\Users\P\AppData\Local\Temp\41fb-888d-0330-a74f 위치: file 클립보드에 복사 지원 받기 닫기 한국어 - 대한민국 도움말 ORIGI
#5 [00:09] <Tuutle> does anyone know?
#6 [00:09] * Darealxxmagic_ne [webchat@157.48.114.158] has quit. (Client Quit)
#7 [00:09] <mattym> Tuutle, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#8 [00:10] <Tuutle> thing is i dont have byterfence
#9 [00:10] <mattym> Tuutle, Check the link, it has a list of other programs that cause the same issue
#10 [00:15] <Tuutle> didnt help
#11 [00:15] <Tuutle> cant find bytefence
#12 [00:15] <mattym> ??> Tuutle tools/hjt
#13 [00:15] <Absol> Tuutle: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#14 [00:15] <Absol> Tuutle: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#15 [00:19] <Tuutle> https://paste.ubuntu.com/p/kyxGQW5rbJ/
#16 [00:19] <mattym> ??> Tuutle av/adwcleaner
#17 [00:19] <Absol> Tuutle: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#18 [00:19] <Absol> Tuutle: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#19 [00:25] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#20 [00:27] * Tuutle [webchat@121.164.213.74] has joined #minecrafthelp
#21 [00:28] <Tuutle> ok im back scanned but nothing turned up
#22 [00:28] <Tuutle> # AdwCleaner 7.0.8.0 - Logfile created on Wed Feb 28 06:24:59 2018 # Updated on 2018/08/02 by Malwarebytes # Running on Windows 7 Home Premium (X64) # Mode: clean # Support: https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services deleted. ***** [ Folders ] ***** Deleted: C:\ProgramData\ESTsoft Deleted: C:\ProgramData\Application Data\ESTsoft Deleted: C:\Program Files\ESTsoft Deleted: C:\Program Files (x86)\ESTsoft Dele
#23 [00:31] <mattym> Tuutle, Did you do the cleaning part?
#24 [00:31] <Tuutle> yes
#25 [00:31] <mattym> Tuutle, Try running the game again now
#26 [00:31] <Tuutle> ok
#27 [00:33] * Guest85135 [webchat@98-125-33-39.dyn.centurytel.net] has quit. (Ping timeout: 180 seconds)
#28 [00:36] <Tuutle> yep
#29 [00:36] <Tuutle> same it still saids
#30 [00:36] <Tuutle> i cant download 1.10.19.jar
#31 [00:36] <Tuutle> oops realms 1.10.19.jar
#32 [00:37] <mattym> Tuutle, Are you on your home network?
#33 [00:37] <Tuutle> yes
#34 [00:37] <mattym> Tuutle, Using any VPN or Proxy software?
#35 [00:37] <Tuutle> nope
#36 [00:38] <mattym> ??> Tuutle win/reinst
#37 [00:38] <Absol> Tuutle: You may need to reinstall the locally installed files that Minecraft puts into place.
#38 [00:38] <Absol> Tuutle: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#39 [00:43] * polsta [webchat@124.191.47.25] has joined #minecrafthelp
#40 [00:44] * polsta [webchat@124.191.47.25] has quit. (Client Quit)
#41 [00:52] <Tuutle> its absolutely taking forever to download :P
#42 [00:54] <mattym> Tuutle, If its extremely slow, that could be the cause of the problem.
#43 [00:54] <Tuutle> but what is causing it tho
#44 [00:55] <Tuutle> theres no malware nor currently running antivirus
#45 [00:55] <mattym> Tuutle, Your internet connection
#46 [00:55] <Tuutle> hm its strong connection
#47 [00:56] * Waltmanny_twg [webchat@124.123.50.97] has joined #minecrafthelp
#48 [00:56] <Waltmanny_twg> my launcher does not launch
#49 [00:57] <mattym> Waltmanny_twg, What happens when you try to start it?
#50 [00:57] <Waltmanny_twg> lemme try
#51 [00:58] <Waltmanny_twg> the application was unable to start correctly 0xc0000005
#52 [00:58] <mattym> ??> Waltmanny_twg launcher/win/reinst
#53 [00:58] <Absol> Waltmanny_twg: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#54 [00:58] <Absol> Waltmanny_twg: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download/ .
#55 [00:59] <Waltmanny_twg> ok
#56 [00:59] * Brita [webchat@c-73-239-26-70.hsd1.wa.comcast.net] has joined #minecrafthelp
#57 [00:59] <Brita> when i hit play it gives me an error message
#58 [01:00] <Waltmanny_twg> should i delete minecraft.msi also??
#59 [01:00] <Brita> unable to download ar_sa.lang
#60 [01:01] <mattym> Waltmanny_twg, Yeah, to make sure you use the new download
#61 [01:01] <mattym> Brita, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#62 [01:02] <Waltmanny_twg> i am restarting now
#63 [01:05] <Brita> thanks
#64 [01:05] * Waltmanny_twg [webchat@124.123.50.97] has quit. (Ping timeout: 180 seconds)
#65 [01:11] * DGMB [webchat@c-73-26-5-217.hsd1.nm.comcast.net] has joined #minecrafthelp
#66 [01:11] * Waltmanny_twg [webchat@124.123.50.97] has joined #minecrafthelp
#67 [01:11] <DGMB> Hello,i am trying to start up a game however it crashes when i enter the game. any ideas?
#68 [01:12] <Waltmanny_twg> hi
#69 [01:12] <mattym> DGMB, When exactly does it crash?
#70 [01:13] <DGMB> after i choose create a new world
#71 [01:13] <Tuutle> still downloading
#72 [01:13] <mattym> ??> DGMB launcher/log-txt
#73 [01:13] <Absol> DGMB: We need to see your full launcher log, which is created in the game directory.
#74 [01:13] <Absol> DGMB: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#75 [01:13] <Tuutle> mattym , yup theres definatly a prob
#76 [01:14] <mattym> Tuutle, Could be an outage of the download services in your region. Try again at another time
#77 [01:14] <Tuutle> it works just fine in my laptop
#78 [01:15] <Tuutle> i dont know why it doesnt for my desktop
#79 [01:15] <mattym> Tuutle, Does a fresh download also work on the laptop?
#80 [01:15] <Tuutle> yep
#81 [01:15] <Tuutle> its just this desktop
#82 [01:15] <Tuutle> that is facing this issue
#83 [01:15] <Tuutle> so its not my wifi connection
#84 [01:16] <Tuutle> internet
#85 [01:16] <mattym> Tuutle, Probably something still installed there, something we haven't seen before.
#86 [01:17] <mattym> Tuutle, The HJT report showed nothing, and ADWCleaner removed what it could, so im not sure what else to look for.
#87 [01:17] <Tuutle> right? sigh....
#88 [01:18] <DGMB> the notepad application came up with alot is that wat you want or did i look in the wrong place?
#89 [01:18] <Waltmanny_twg> 1/2 the download is complete
#90 [01:18] <mattym> DGMB, YEs it should be a lot
#91 [01:20] <DGMB> https://paste.ubuntu.com/p/9FsV7t2Ykv/
#92 [01:20] <Tuutle> i wonder what is causing it :P
#93 [01:21] <mattym> Tuutle, Plenty of space on the hard drive?
#94 [01:21] <Tuutle> yes plenty
#95 [01:21] <mattym> DGMB, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#96 [01:21] <mattym> Tuutle, Is you windows username on the laptop also written in, what im guessing is Korean characters?
#97 [01:22] <DGMB> Vsync
#98 [01:22] <DGMB> or everything else
#99 [01:22] <DGMB> i turned off clouds
#100 [01:22] <Tuutle> yes
#101 [01:22] <mattym> DGMB, No, the setting called Use VBO
#102 [01:22] <DGMB> and particlesat minimum
#103 [01:22] <DGMB> fov small
#104 [01:22] <DGMB> etc
#105 [01:23] <DGMB> hey it worked!
#106 [01:24] <DGMB> Thank you so much for your help fellas!
#107 [01:24] <mattym> Tuutle, Try the following, turn the PC off, while its off, restart the router/modem. Only once the modem/router is back on and connected to the internet, power up the desktop again.
#108 [01:25] <Tuutle> hmm i doubt its internet prob but
#109 [01:25] <Tuutle> mattym but thing is
#110 [01:25] <Tuutle> i can run technic just fine
#111 [01:26] <Tuutle> but not normal minecraft
#112 [01:26] <mattym> Tuutle, Different download sources.
#113 [01:26] <Waltmanny_twg> mattym,Same error
#114 [01:26] <mattym> Tuutle, The network reset should make sure the desktop is getting a proper path
#115 [01:27] <mattym> Waltmanny_twg, Windows PC right?
#116 [01:27] <Waltmanny_twg> yep
#117 [01:27] <Tuutle> alrighty i should try that then
#118 [01:28] <mattym> ??> Waltmanny_twg tools/hjt
#119 [01:28] <Absol> Waltmanny_twg: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#120 [01:28] <Absol> Waltmanny_twg: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#121 [01:28] <Tuutle> thanks for the assistance mattym
#122 [01:28] <Tuutle> u have wonderful rest of day
#123 [01:29] <Waltmanny_twg> Absol, Ok
#124 [01:29] * DGMB [webchat@c-73-26-5-217.hsd1.nm.comcast.net] has quit. (Ping timeout: 180 seconds)
#125 [01:31] <Waltmanny_twg> https://paste.ubuntu.com/p/Ck8rQ4WKmg/
#126 [01:32] * Tuutle [webchat@121.164.213.74] has quit. (Ping timeout: 180 seconds)
#127 [01:32] <mattym> Waltmanny_twg, Hmm, can you run it one more time. Oddly short for that type of log.
#128 [01:34] <Waltmanny_twg> i got a messge pop up saying "for some reason ypur system denied access to the host file
#129 [01:34] <mattym> Waltmanny_twg, Thats normal
#130 [01:35] <Waltmanny_twg> https://paste.ubuntu.com/p/DwXjxJMJ8Q/
#131 [01:35] <mattym> Waltmanny_twg, Ok, that will have to do then. Did you have any other antivirus programs before Avast?
#132 [01:36] <Waltmanny_twg> nop
#133 [01:36] <mattym> Waltmanny_twg, Is it the free or paid avast?
#134 [01:37] <Waltmanny_twg> the free one
#135 [01:37] <mattym> Waltmanny_twg, Ok one moment.
#136 [01:37] <mattym> Waltmanny_twg, Open the Command Prompt as Admin by doing the following. Hit the Windows button then type CMD
#137 [01:38] <Waltmanny_twg> next
#138 [01:38] <mattym> Waltmanny_twg, The CMD program should show up in the search, right click it and select Run As Adminstrator
#139 [01:39] <mattym> Waltmanny_twg, Once its open, type the following command then hit enter: sfc /scannow
#140 [01:39] <mattym> Waltmanny_twg, It may take some time to finish.
#141 [01:45] * Waltmanny_twg [webchat@124.123.50.97] has joined #minecrafthelp
#142 [01:45] <Waltmanny_twg> hi
#143 [01:45] <Waltmanny_twg> what should i type in cmd
#144 [01:46] <mattym> sfc /sannow
#145 [01:46] <mattym> It may take a while to complete
#146 [01:46] * iGabro [webchat@114-45-98-31.dynamic-ip.hinet.net] has joined #minecrafthelp
#147 [01:46] * iGabro [webchat@114-45-98-31.dynamic-ip.hinet.net] has quit. (Client Quit)
#148 [01:47] <Waltmanny_twg> mattym dont you think the command is sfc /scannow
#149 [01:47] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has quit. (Ping timeout: 383 seconds)
#150 [01:48] <Waltmanny_twg> mattym dont you think the command is sfc /scannow
#151 [01:48] <mattym> What?
#152 [01:48] <Waltmanny_twg> you wrote sannow
#153 [01:48] <mattym> Yes
#154 [01:49] <mattym> scannow
#155 [01:49] <Waltmanny_twg> yah i know you did a typo
#156 [01:49] <mattym> Got auto corrected
#157 [01:49] <Waltmanny_twg> lol
#158 [01:50] <Waltmanny_twg> hey listen\
#159 [01:50] <Waltmanny_twg> nvm leace
#160 [01:50] <Waltmanny_twg> leave*
#161 [01:51] <Waltmanny_twg> this is sooo slow
#162 [01:54] <Waltmanny_twg> what to do next?
#163 [01:54] <Waltmanny_twg> hello??
#164 [01:56] <mattym> Waltmanny_twg, it will depend on what the scan says.
#165 [01:56] <Waltmanny_twg> ok
#166 [01:57] <Waltmanny_twg> its at 69% :p
#167 [01:57] <Waltmanny_twg> its completed
#168 [01:58] <Waltmanny_twg> its completed
#169 [01:59] * Nightowl [webchat@cpe-104-175-115-75.socal.res.rr.com] has joined #minecrafthelp
#170 [01:59] <Waltmanny_twg> mattym, ??
#171 [01:59] <Waltmanny_twg> mattym: hi
#172 [02:00] <Nightowl> Hello, anyone willing to help with a little technical support?
#173 [02:00] <Waltmanny_twg> whats the prob
#174 [02:00] <mattym> Waltmanny_twg, what did it say when it finished?
#175 [02:01] <Waltmanny_twg> windows resource protection did not find any integrity violations
#176 [02:01] <Nightowl> I haven't touched Minecraft in a few months. I go back to it now and I find an odd bug: I can move my mouse and interact with the start menu buttons (Singleplayer, Multiplayer, Options, etc.), but only for a few seconds. After that, I cannot interact with the buttons anymore.
#177 [02:02] <mattym> Waltmanny_twg, See if the second launcher on this page works minecraft.net/download/alternative
#178 [02:02] <Nightowl> Sure.
#179 [02:02] <Waltmanny_twg> k
#180 [02:03] <mattym> ??> Nightowl av/adwcleaner
#181 [02:03] <Absol> Nightowl: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#182 [02:03] <Absol> Nightowl: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#183 [02:04] <Waltmanny_twg> 37.2 nb OMG
#184 [02:05] <Waltmanny_twg> should i delete minecraft before running the installer
#185 [02:05] <Waltmanny_twg> ??\
#186 [02:05] <Waltmanny_twg> Absol: are you a bot
#187 [02:06] <mattym> Yes
#188 [02:06] <Waltmanny_twg> lol
#189 [02:07] <Waltmanny_twg> yes to what mattym to the delete minecraft or to the absol a bot
#190 [02:07] <Waltmanny_twg> anyone wanna hear a joke
#191 [02:07] <Waltmanny_twg> ??
#192 [02:08] <mattym> To the bot. You shouldn't need to delete anything for the other launcher to work.
#193 [02:08] <Waltmanny_twg> k
#194 [02:08] <Waltmanny_twg> anyone wanna hear a joke?
#195 [02:09] <Waltmanny_twg> come dont be boring
#196 [02:10] <Waltmanny_twg> ./kick absol
#197 [02:10] <Waltmanny_twg> :P
#198 [02:10] <Nightowl> The old launcher is also having the same issue. I've updated my drivers as well, so that can't be the issue.
#199 [02:11] <mattym> Nightowl, Read the info Absol wrote to you.
#200 [02:12] <Waltmanny_twg> arnt to guyz allowed to have fun in here?
#201 [02:19] <Nightowl> Scanned, all good.
#202 [02:21] <Nightowl> No luck though ;/
#203 [02:21] <mattym> Nightowl, Did it find anything and give the cleaning option?
#204 [02:23] <Nightowl> Nothing picked up. I should add that this was only done using my own antivirus software.
#205 [02:23] <Nightowl> I realize the one you gave may be more precise in this matter, but I am not sure how trustworthy it is.
#206 [02:24] <mattym> Nightowl, Run the one that was linked.
#207 [02:25] <Nightowl> "[00:23] <Nightowl> I realize the one you gave may be more precise in this matter, but I am not sure how trustworthy it is."
#208 [02:25] <Waltmanny_twg> its trustworthy
#209 [02:25] <Waltmanny_twg> after your prob is fixed you can delete it
#210 [02:30] <Waltmanny_twg> mattym: same problem
#211 [02:30] <Waltmanny_twg> mattym: same problem
#212 [02:31] <mattym> Waltmanny_twg, Any pending Windows updates?
#213 [02:31] <Waltmanny_twg> lemme check
#214 [02:32] <Waltmanny_twg> nop
#215 [02:33] <Waltmanny_twg> mattym: ??
#216 [02:33] <Waltmanny_twg> mattym: any other solution
#217 [02:34] <mattym> Waltmanny_twg, it's a problem somewhere in Windows
#218 [02:35] <Waltmanny_twg> i think its because of a program that i installes
#219 [02:35] <Waltmanny_twg> i think its because of a program that i installed
#220 [02:37] <Waltmanny_twg> mattym: anything that can help
#221 [02:38] <mattym> Waltmanny_twg, nothing showed in the hit report.
#222 [02:39] <Waltmanny_twg> hit??
#223 [02:40] <mattym> Hjt
#224 [02:41] <mattym> Waltmanny_twg, May as well try adwcleaner yourself.
#225 [02:57] * Waltmanny_twg [webchat@124.123.50.97] has joined #minecrafthelp
#226 [02:57] <Waltmanny_twg> mattym: i got the laucher to work by deleting avast but the game crashes as soon as i press play
#227 [02:58] <Waltmanny_twg> mattym: i got the laucher to work by deleting avast but the game crashes as soon as i press play\
#228 [02:58] <mattym> ??> Waltmanny_twg launcher/log-txt
#229 [02:58] <Absol> Waltmanny_twg: We need to see your full launcher log, which is created in the game directory.
#230 [02:58] <Absol> Waltmanny_twg: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#231 [03:01] <Waltmanny_twg> thats alot
#232 [03:01] <Waltmanny_twg> of typing
#233 [03:05] <Waltmanny_twg> i pasted it and i got this response
#234 [03:05] <Waltmanny_twg> Bad Gateway The proxy server received an invalid response from an upstream server.
#235 [03:09] <Waltmanny_twg> mattym: hey
#236 [03:09] <Waltmanny_twg> mattym: [0228/142544:INFO:LauncherAppBrowser.cpp(24)] Work dir is C:\Users\Ali\AppData\Roaming\.minecraft [0228/142544:INFO:ClientHandler.cpp(182)] Creating launcher window. [0228/142544:INFO:LauncherAppRenderer.cpp(110)] Javascript bridge extended. [0228/142545:INFO:ClientHandler.cpp(859)] Preferences / startup: Read preferences [0228/142545:INFO:ClientHandler.cpp(859)] Preferences: Wrote preferences [0228/142545:INFO:ClientHandler.cpp(859
#237 [03:10] <Waltmanny_twg> that was a mistake
#238 [03:10] <mattym> Waltmanny_twg, try pastebin
#239 [03:11] <Waltmanny_twg> k
#240 [03:11] <Waltmanny_twg> mattym: still loading
#241 [03:12] <Waltmanny_twg> https://pastebin.com/xxN9sAbC
#242 [03:12] <Waltmanny_twg> there you go
#243 [03:13] <Waltmanny_twg> any helps
#244 [03:14] <Waltmanny_twg> mattym: https://pastebin.com/xxN9sAbC
#245 [03:16] <mattym> Waltmanny_twg, We don't support modded.
#246 [03:16] <Waltmanny_twg> ok
#247 [03:16] <Waltmanny_twg> then where should i go \
#248 [03:16] <Waltmanny_twg> is optifine delared as a mod?
#249 [03:17] <mattym> Waltmanny_twg, yes, check forums or mods websites
#250 [03:17] <Waltmanny_twg> k one sec
#251 [03:17] <Waltmanny_twg> i will give the non modded one
#252 [03:18] * Yeblanc [webchat@222.120.197.69] has joined #minecrafthelp
#253 [03:18] <Yeblanc> hello?
#254 [03:19] <Yeblanc> can someone please help me
#255 [03:20] <Waltmanny_twg> mattym: should i give you the non modded one?
#256 [03:20] <mattym> Yes
#257 [03:24] <Waltmanny_twg> mattym: IS THERE ANY OTHER site to paste on?
#258 [03:25] <Waltmanny_twg> mattym: none is working
#259 [03:25] <mattym> Not sure why the Ubuntu onen usually works fine for those logs
#260 [03:27] <Waltmanny_twg> mattym: can you find one
#261 [03:27] <mattym> No, try different options
#262 [03:28] <Waltmanny_twg> what options
#263 [03:29] <mattym> Different text sharing or paste bin sites
#264 [03:30] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has joined #minecrafthelp
#265 [03:40] <Waltmanny_twg> mattym: this is hard very web is just loading
#266 [03:41] <Waltmanny_twg> mattym: anyother way
#267 [03:42] <mattym> No, it would be too long for the chat.
#268 [03:43] <Waltmanny_twg> you say me what to do i will check
#269 [03:44] <Waltmanny_twg> mattym: you say me what to look for
#270 [03:45] <Waltmanny_twg> mattym: you say me what to look for
#271 [03:45] <Waltmanny_twg> mattym: you say me what to look for
#272 [03:45] <mattym> Stop repeating
#273 [03:45] <Waltmanny_twg> ok
#274 [03:46] <Waltmanny_twg> you say what to look for
#275 [03:46] <Waltmanny_twg> i just want it to get fixed
#276 [03:47] <mattym> Waltmanny_twg, I need the full report. I'm not looking for anything specific just for something out of place
#277 [03:48] <Waltmanny_twg> k
#278 [03:49] <Waltmanny_twg> mattym: atleat
#279 [03:49] <Waltmanny_twg> mattym: here you go
#280 [03:49] <Waltmanny_twg> mattym: https://justpaste.it/1hppg
#281 [03:49] <Waltmanny_twg> mattym: atlast*
#282 [03:52] <Waltmanny_twg> mattym: hi is there any problem
#283 [03:52] * godxeno [~godxeno@103.24.66.195] has joined #minecrafthelp
#284 [03:52] <godxeno> herro
#285 [03:53] <Waltmanny_twg> hi
#286 [03:54] <mattym> ??> waltmanny_twg win/reinst
#287 [03:54] <Absol> Waltmanny_twg: You may need to reinstall the locally installed files that Minecraft puts into place.
#288 [03:54] <Absol> Waltmanny_twg: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#289 [03:55] <Waltmanny_twg> mattym: i dont understand
#290 [03:55] <Waltmanny_twg> mattym: delete everything?
#291 [03:56] <Waltmanny_twg> ??
#292 [03:56] <mattym> Everything but the folder labeled saves
#293 [03:58] <Waltmanny_twg> ?? mattym win/reinst
#294 [03:58] <Waltmanny_twg> ??> mattym win/reinst
#295 [03:58] <Absol> mattym: You may need to reinstall the locally installed files that Minecraft puts into place.
#296 [03:58] <Absol> mattym: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#297 [03:58] <Waltmanny_twg> lol
#298 [03:59] <Waltmanny_twg> ??> mattym win
#299 [03:59] <Waltmanny_twg> ??> mattym
#300 [03:59] <Waltmanny_twg> ??> mattym launcher/log-txt
#301 [04:00] <Absol> mattym: We need to see your full launcher log, which is created in the game directory.
#302 [04:00] <Absol> mattym: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#303 [04:00] <mattym> Stop
#304 [04:00] <Waltmanny_twg> sorry
#305 [04:00] <Waltmanny_twg> its to catchy
#306 [04:02] <Waltmanny_twg> how much time will it take to download all that back?
#307 [04:04] <mattym> Waltmanny_twg, depends on your connection and pc
#308 [04:04] <Waltmanny_twg> mattym: brief info my wifi is shit like my pc :P
#309 [04:04] <Absol> Waltmanny_twg: Please keep it civil
#310 [04:04] <Waltmanny_twg> Absol: ok\
#311 [04:04] <Waltmanny_twg> Absol: ok bot
#312 [04:08] <Waltmanny_twg> help
#313 [04:08] <Waltmanny_twg> .help\
#314 [04:09] <Waltmanny_twg> .help
#315 [04:09] <Waltmanny_twg> hey Absol
#316 [04:09] <Waltmanny_twg> Absol: help
#317 [04:10] <Waltmanny_twg> GreyBot: hi
#318 [04:13] <godxeno> whats a good minecraft server panel
#319 [04:13] <godxeno> other than multicraft since it's garbagee
#320 [04:14] <mattym> ??> godxeno mods
#321 [04:14] <Absol> godxeno: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#322 [04:15] <Waltmanny_twg> ??> godxeno mods
#323 [04:15] <Absol> godxeno: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#324 [04:15] <Waltmanny_twg> can we have some fun here
#325 [04:43] <Waltmanny_twg> mattym: it still crashes
#326 [04:44] <Waltmanny_twg> mattym: it still crashes??
#327 [04:44] <Waltmanny_twg> ??> mattym laucher/log-txt
#328 [04:45] <Waltmanny_twg> ??> mattym laucher/log-txt
#329 [04:45] <Waltmanny_twg> ??> mattym mods
#330 [04:45] <Absol> mattym: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#331 [04:45] <Waltmanny_twg> mattym: hello
#332 [04:46] <Waltmanny_twg> mattym: still crashes
#333 [04:46] <mattym> !terminate waltmanny_twg I told you to stop that
#334 [04:46] * Absol kicked Waltmanny_twg from #minecrafthelp (Reason: altmanny_twg :I told you to stop that)
#335 [06:43] * bonkers99 [webchat@142.196.228.220] has joined #minecrafthelp
#336 [06:43] <bonkers99> I cant log into my acount
#337 [06:47] <bonkers99> Who can help me
#338 [06:49] <GreyVulpine> And why can't you?
#339 [06:50] <bonkers99> It says cant connect to server i have tried to change my password
#340 [06:50] <GreyVulpine> What exactly does it say?
#341 [06:50] <bonkers99> Could not connect to server
#342 [06:51] <GreyVulpine> ??> bonkers99 tools/hjt
#343 [06:51] <Absol> bonkers99: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [06:51] <Absol> bonkers99: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#345 [06:51] <GreyVulpine> bonkers99 - Follow Absol's instructions
#346 [06:52] <bonkers99> k
#347 [06:53] <bonkers99> https://paste.ubuntu.com/
#348 [06:53] <GreyVulpine> Press submit, then give us the address
#349 [06:54] <bonkers99> https://paste.ubuntu.com/p/h8pCjmQd7c/
#350 [06:54] <GreyVulpine> Well, there's why.
#351 [06:55] <bonkers99> ?
#352 [06:55] <GreyVulpine> Ever pirated minecraft?
#353 [06:55] <bonkers99> nope
#354 [06:55] * YaBoi [webchat@C-59-101-135-44.mel.connect.net.au] has joined #minecrafthelp
#355 [06:55] <GreyVulpine> Alt dispenser then'
#356 [06:55] <bonkers99> o tried that it didnt work
#357 [06:55] <GreyVulpine> Yup, and now, your minecraft doesn't work because of it
#358 [06:55] <bonkers99> is it hackerinoed?
#359 [06:56] <YaBoi> so microsoft deleted my email account due to inactivity and that kind of had my minecraft account so like i cant access that shit and change my password so wtf do i do?
#360 [06:56] <Absol> YaBoi: Please keep it civil
#361 [06:56] <GreyVulpine> YaBoi - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#362 [06:57] <YaBoi> k
#363 [06:57] * YaBoi [webchat@C-59-101-135-44.mel.connect.net.au] has quit. (Client Quit)
#364 [06:57] <bonkers99> Grey is my acount hacked then?
#365 [06:57] <GreyVulpine> Nope.
#366 [06:57] <bonkers99> U got a fix?
#367 [06:57] <GreyVulpine> Yup.
#368 [06:57] <bonkers99> Alright thx man
#369 [06:58] <GreyVulpine> Have you actually purchased minecraft?
#370 [06:58] <bonkers99> Yes
#371 [06:58] <bonkers99> About 8 years ago
#372 [06:58] <GreyVulpine> So, why did you try out the alt dispenser?
#373 [06:58] <bonkers99> I wanted a alt for kits on a faction server
#374 [06:59] * me_ [webchat@78-141-65-174.dynamic.orange.sk] has joined #minecrafthelp
#375 [06:59] <GreyVulpine> I see. So, here's what you don't realize. Those alts are actually hacked or compromised accounts. There are no "free" minecraft accounts available for people to use as alts.
#376 [06:59] <bonkers99> There used to be on alt dispenser
#377 [07:00] <GreyVulpine> Which is not something that Mojang will do.
#378 [07:00] <bonkers99> Yeah
#379 [07:00] <GreyVulpine> Again, compromised accounts are on alt dispenser program(s).
#380 [07:00] <bonkers99> Yeah
#381 [07:01] <me_> Please can someone help me? I launched my minecraft a lot of times now and every single time it either freezes or crashes. I am still being put in the main menu of the game, not able to do anything.
#382 [07:01] <GreyVulpine> What you've done, when you installed that program, is made your computer contact an alternative authentication server that will let you use compromised accounts. These rogue authentication servers are not run by Mojang.
#383 [07:01] <bonkers99> so is my acount not usable anymore?
#384 [07:01] <GreyVulpine> Hence, once you started using your own username/password, it can't be verified, since you're not actually sending it to Mojang.
#385 [07:02] <GreyVulpine> Didn't say that
#386 [07:02] <bonkers99> Ok
#387 [07:02] <me_> Please can someone help me? I launched my minecraft a lot of times now and every single time it either freezes or crashes. I am still being put in the main menu of the game, not able to do anything.
#388 [07:02] <GreyVulpine> So, once I send you the instructions for the fix, you will need to change your username and password, since that's now compromised.
#389 [07:02] <bonkers99> Ok i have changed my pass not my username tho
#390 [07:03] <me_> stop ignoring me
#391 [07:03] <GreyVulpine> You will need to change your pass again.
#392 [07:03] <me_> omg
#393 [07:03] <bonkers99> Ok that is fine
#394 [07:03] <me_> Please can someone help me? I launched my minecraft a lot of times now and every single time it either freezes or crashes. I am still being put in the main menu of the game, not able to do anything.
#395 [07:03] <GreyVulpine> bonkers99 - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#396 [07:04] <me_> STOP IGNORING ME I KNOW U SEE ME
#397 [07:04] <bonkers99> it is open
#398 [07:04] <GreyVulpine> bonkers99 - Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#399 [07:04] <me_> fuck off both of you
#400 [07:04] <Absol> me_: Please keep it civil
#401 [07:04] <GreyVulpine> !k me_
#402 [07:04] * GreyBot kicked me_ from #minecrafthelp (Reason: e_ :<Kicks:1566>)
#403 [07:05] <bonkers99> k i opened it
#404 [07:05] <GreyVulpine> Look for 2 lines that have "mojang" in it.
#405 [07:06] <bonkers99> ok i see them
#406 [07:06] * c0p0c [webchat@softbank126145155120.bbtec.net] has joined #minecrafthelp
#407 [07:06] <GreyVulpine> Delete both lines, and any others that may have Mojang in it.
#408 [07:06] <GreyVulpine> Save the file, then change your password, then log in
#409 [07:06] * me_ [webchat@78-141-65-174.dynamic.orange.sk] has joined #minecrafthelp
#410 [07:06] <me_> Please can someone help me? I launched my minecraft a lot of times now and every single time it either freezes or crashes. I am still being put in the main menu of the game, not able to do anything.
#411 [07:06] <bonkers99> ok will it be the same username?
#412 [07:07] <GreyVulpine> Yes
#413 [07:07] <c0p0c> When trying to connect to Minecraft's server Can not connect with java.lang.nullpointerexception: group
#414 [07:08] <GreyVulpine> c0p0c - Usually is either due to some sort of network issue, a firewall/security program, or a general connection issue.
#415 [07:09] <c0p0c> Could you tell me how to set it up?
#416 [07:09] <GreyVulpine> Set what up?
#417 [07:11] <bonkers99> Now it is just saying invalid login
#418 [07:11] <c0p0c> It's part of the problem
#419 [07:11] <GreyVulpine> bonkers99 - Wait an hour, reset your password using https://account.mojang.com/password --- then try logging in again
#420 [07:12] <bonkers99> ok thanks man
#421 [07:13] <c0p0c> Ghttps://gyazo.com/64a27fc523d4bcf761bca024be5e6d52
#422 [07:14] <c0p0c> How can I fix this?
#423 [07:14] * me_ [webchat@78-141-65-174.dynamic.orange.sk] has quit. (Quit: Web client closed)
#424 [07:15] <c0p0c> I tried it a lot but it was impossible (Reinstalling Java · Reinstalling Mikea Wifi Restarted · I tried all the router restarts.)
#425 [07:16] <GreyVulpine> What security software do you run?
#426 [07:17] <c0p0c> AVG AntiVirus FREE
#427 [07:17] <GreyVulpine> Any firewalls?
#428 [07:18] <c0p0c> Especially the setting of the neighborhood is not messed up. I am probably using it
#429 [07:29] <c0p0c> Yes
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#435 [08:08] <AJTrueTale> hi i was wandering if you can fix this issue java.lang.nullpointerexception:group
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#437 [08:28] <Kald> Hbngvjnvf
#438 [08:28] <Kald> Hcjfvjf
#439 [08:28] <Kald> Hagdb
#440 [08:28] <Kald> Fvjdg
#441 [08:28] <Kald> Tchtfchtdnjsdgjhhgdudhd hd
#442 [08:28] <Kald> Gdgdfcdfgfgdvsfsfdste
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#453 [09:15] * Vincenzo [webchat@net-37-116-161-15.cust.vodafonedsl.it] has joined #minecrafthelp
#454 [09:15] <Vincenzo> hi?
#455 [09:15] * Account231 [webchat@cbb145.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#456 [09:15] <Account231> hi
#457 [09:15] <Vincenzo> someone can help me?
#458 [09:16] <Account231> help me
#459 [09:16] <Vincenzo> https://paste.ubuntu.com/p/4ZzHzZKSxK/
#460 [09:16] <Vincenzo> help me pls
#461 [09:16] * AllDivine [webchat@cpc95390-uddi26-2-0-cust231.20-3.cable.virginm.net] has joined #minecrafthelp
#462 [09:16] <Account231> i can help you
#463 [09:17] <AllDivine> Hello
#464 [09:17] <Vincenzo> how?
#465 [09:17] <AllDivine> Can anyone help?
#466 [09:17] <Vincenzo> me too
#467 [09:17] <Account231> Vincenzo please write email to: p.ilnicki1@outlook.com with emaila and password and give me a 30 minutes to repair it
#468 [09:18] <Vincenzo> ahaha sure bro
#469 [09:18] <Vincenzo> nope
#470 [09:18] <AllDivine> hahahah
#471 [09:18] <urielsalis> Vincenzo, DONT
#472 [09:18] <urielsalis> !punt Account231
#473 [09:18] <urielsalis> !terminate Account231
#474 [09:18] * Absol kicked Account231 from #minecrafthelp (Reason: ccount231 :You have been removed from this channel)
#475 [09:18] <AllDivine> Vince
#476 [09:18] <AllDivine> Can you tell me ur problem?
#477 [09:19] <AllDivine> I wanna see if we have similar problems
#478 [09:19] <Vincenzo> ita?
#479 [09:19] <urielsalis> hi AllDivine what is your issue?
#480 [09:19] <AllDivine> Well
#481 [09:19] <urielsalis> hi Vincenzo what is your issue?
#482 [09:19] <AllDivine> Whenever i open minecraft
#483 [09:19] <AllDivine> I cant select anything
#484 [09:19] <AllDivine> eg> Multiplayer, single player,
#485 [09:19] <AllDivine> etc
#486 [09:19] <Vincenzo> minecraft crash every time i start it
#487 [09:19] <urielsalis> ??> AllDivine win/reinst
#488 [09:19] <Absol> AllDivine: You may need to reinstall the locally installed files that Minecraft puts into place.
#489 [09:19] <Vincenzo> with a crash report
#490 [09:19] <Absol> AllDivine: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#491 [09:19] <urielsalis> ??> Vincenzo account/trans-id
#492 [09:19] <Absol> Vincenzo: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#493 [09:19] <urielsalis> ??> Vincenzo launcher/log
#494 [09:19] <Absol> Vincenzo: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#495 [09:20] <urielsalis> Vincenzo, ignore the trans-id one
#496 [09:20] <AllDivine> ok ill try that
#497 [09:21] <Vincenzo> https://paste.ubuntu.com/p/4ZzHzZKSxK/ this is my problem
#498 [09:21] <Vincenzo> i paste the crash here
#499 [09:23] <AllDivine> Nope that didint fix my problem :l
#500 [09:24] <urielsalis> Vincenzo, your graphics card doesnt have drivers for Windows 7, downgrade to Windows 7 or get a new one(if its a desktop pc)
#501 [09:24] <urielsalis> Vincenzo, and that GPU is from 2005, im not sure how you are even running the game
#502 [09:25] <Vincenzo> i don't know i play it since 1 years ago
#503 [09:25] <Vincenzo> so the problem is the graphics card?
#504 [09:25] <urielsalis> Vincenzo, yes
#505 [09:26] <Vincenzo> so i have to change it for fix the problem?
#506 [09:26] <Vincenzo> nothing else?
#507 [09:26] <AllDivine> any1 know what else i can do?
#508 [09:29] <Vincenzo> how can i do the downgrade?
#509 [09:29] <urielsalis> Vincenzo, you need to buy a license of Windows Vista and take it to a computer shop to do it foryou
#510 [09:30] <Vincenzo> in fact I could play when I had Windows XP
#511 [09:30] <urielsalis> Vincenzo, you can either downgrade to vista or xp
#512 [09:30] <urielsalis> Vincenzo, but XP has reached its EOL and no longer has any security updates
#513 [09:32] <Vincenzo> could the transition from xp to 7 have created the problem?
#514 [09:33] <urielsalis> Vincenzo, yes, as there are no drivers for Windows 7
#515 [09:34] <AllDivine> Can anyone help me?
#516 [09:34] <Vincenzo> and i can not update them then..
#517 [09:35] <Vincenzo> ok thanks uriel have a good day
#518 [09:39] <AllDivine> any1 help me?
#519 [09:39] * Vincenzo [webchat@net-37-116-161-15.cust.vodafonedsl.it] has quit. (Ping timeout: 180 seconds)
#520 [09:43] <AllDivine> Help?
#521 [09:47] * ichegoya [webchat@63.241.143.128] has joined #minecrafthelp
#522 [09:48] <ichegoya> minecraft xbox one explorers pack - maps not rendering and very few animals
#523 [09:49] <ichegoya> i created a world with infinite map setting on, found not really enough animals to sustain me
#524 [09:49] <ichegoya> created 3 worlds with old setting on, same issue, AND maps don't load outside of initial spawn area
#525 [10:01] * AllDivine [webchat@cpc95390-uddi26-2-0-cust231.20-3.cable.virginm.net] has joined #minecrafthelp
#526 [10:02] <AllDivine> Whenever i open minecraft i cannot select anything, e.g. Multiplayer, or Single player etc
#527 [10:06] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#528 [10:07] <AllDivine> Whenever i open minecraft i cannot select anything, e.g. Multiplayer, or Single player etc
#529 [10:16] * Cam [webchat@5ec125a0.skybroadband.com] has joined #minecrafthelp
#530 [10:16] <Cam> when i load up minecraft is does not let me click anything
#531 [10:16] <AllDivine> Omg same
#532 [10:17] <AllDivine> Iv been looking everywhere to fix it
#533 [10:17] <AllDivine> but nothing
#534 [10:17] <Cam> what can we do
#535 [10:17] <AllDivine> idk
#536 [10:17] <AllDivine> iv tried everything
#537 [10:17] <AllDivine> this is my last hope :-:
#538 [10:17] <Cam> same
#539 [10:19] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#540 [10:19] <Cam> when i load up minecraft is does not let me click anything
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#542 [10:25] * tom [webchat@p5B2F2BDE.dip0.t-ipconnect.de] has joined #minecrafthelp
#543 [10:27] <tom> I can not log into my account :( I have tried it with 3 other accounts, waited the 24h and reinstalled the game.. now I just don't know what to do.. can anyone help pls
#544 [10:27] <AllDivine> What does it say
#545 [10:27] <AllDivine> When you try log in
#546 [10:28] <tom> invalid password or username (but works on other devices)
#547 [10:28] <AllDivine> Try log on to mojang, and press "Forgot password" and change your password
#548 [10:29] <tom> I've done that already too
#549 [10:29] <AllDivine> Hm
#550 [10:29] <AllDivine> Not sure
#551 [10:29] <tom> nothing changes
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#553 [10:31] <tom> ok well.. fuck :D
#554 [10:31] <Absol> tom: Please keep it civil
#555 [10:31] <tom> ohh
#556 [10:32] <AllDivine> Absol can you help?
#557 [10:32] <tom> absol aint a bot
#558 [10:32] <StatistaXS> Good afternoon. I would like to ask you for help. The email adress of my account was stolen by someone and I can't change the email adress, because I have forgotten answers to my security questions. However I can provide transaction ID. Sorry for my bad english
#559 [10:33] <AllDivine> fuck
#560 [10:33] <Absol> AllDivine: Please keep it civil
#561 [10:33] * tom [webchat@p5B2F2BDE.dip0.t-ipconnect.de] has quit. (Quit: Web client closed)
#562 [10:33] <AllDivine> Yeah hes a bot
#563 [10:33] <AllDivine> Nigger
#564 [10:33] * Absol kicked AllDivine from #minecrafthelp (Reason: llDivine :Keep it civilized, you are just a human being)
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#567 [11:05] <ichegoya> i created a world with infinite map setting on, found not really enough animals to sustain me
#568 [11:05] <ichegoya> created 3 worlds with old setting on, same issue, AND maps don't load outside of initial spawn area
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#573 [11:41] * Kurt is now known as Guest35982
#574 [11:42] <Guest35982> so i think my account was hacked, how can i talk with someone from mojang
#575 [11:44] <Guest35982> minecraft help, more like minecraft no help
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#577 [11:53] * Demis [webchat@ip565edaab.direct-adsl.nl] has joined #minecrafthelp
#578 [11:53] <Demis> hello guyss
#579 [11:53] <Demis> today i wanted to play minecraft
#580 [11:53] <Demis> but every time when i lauch the game
#581 [11:53] <Demis> it crashes
#582 [11:54] <Demis> can somebody help me?
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#591 [12:21] <Ziyuwe> hello?
#592 [12:22] <Ziyuwe> hello ???
#593 [12:22] * Shy_ [svennieke@celbts.net] has quit. (Ping timeout: 186 seconds)
#594 [12:22] <Ziyuwe> my account was hacked, can anyone help me?
#595 [12:23] <mattym> Ziyuwe, What makes you believe it was hacked?
#596 [12:24] <Ziyuwe> I got an email last week saying thank you for migrating to mojang which i didnt request
#597 [12:24] <Ziyuwe> and subsequently i cannot change my password and am not recieving emails from mojang or minecraft
#598 [12:25] <mattym> ??> Ziyuwe account/send-email
#599 [12:25] <Absol> Ziyuwe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#600 [12:25] <Absol> Ziyuwe: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#609 [12:32] <Cam> it wont let me click anything in the main menu
#610 [12:32] <mattym> ??> Cam av/adwcleaner
#611 [12:32] <Absol> Cam: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#612 [12:32] <Absol> Cam: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#613 [12:33] <Cam> my computer does not have any malware
#614 [12:33] <mattym> Cam, Do the instructions Absol wrote.
#615 [12:34] <Cam> no because my computer does not have malware
#616 [12:34] <mattym> Cam, Then continue to have your problem.
#617 [12:34] <Cam> i will
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#624 [13:09] <Synester> Every time I try to log into a Minecraft realm, my own or a friends, I either cannot connect or after about 30 seconds of getting into the realm I get kicked saying "Connection reset by peer". its really annoying. can someone help?
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#633 [13:34] <valerisflower> why i cant open the game
#634 [13:36] <mattym> valerisflower, What happens when you try to?
#635 [13:41] <valerisflower> the game told me its in eror i cant play the demo
#636 [13:42] <mattym> valerisflower, What is the error?
#637 [13:59] <ichegoya> i created a world with infinite map setting on, found not really enough animals to sustain me
#638 [14:00] <ichegoya> created 3 worlds with "old" (not infinite) setting on, same issue, AND maps don't load outside of initial spawn area
#639 [14:01] * Radelovnik [webchat@ip-232-120.sta.ji.cz] has joined #minecrafthelp
#640 [14:01] <mattym> ichegoya, Are you talking about a console version?
#641 [14:14] <Radelovnik> Hi, I have a problem with older version
#642 [14:14] <Radelovnik> when i try to lunch older version mz minecraft crashed
#643 [14:14] <Radelovnik> what can i do<
#644 [14:24] <ichegoya> Yes, thank you - this is on Xboxone
#645 [14:24] <ichegoya> purchased the explorers pack retail
#646 [14:24] <ichegoya> on disk
#647 [14:25] <ichegoya> I will start in a corner of the map, and when i start trying to explore, the map shows a grey area and the map hasn't rendered
#648 [14:25] <ichegoya> i'm not trying to go off the map, either. I'll start in the top left corner and try to go down or right, and the map shows freatureless gray and the world hasn't loaded
#649 [14:26] <mattym> ichegoya, You will need to ask on the forums, we don't do console support here.
#650 [14:29] <ichegoya> is there another chat format like this for console suckers like me?
#651 [14:30] <mattym> ichegoya, Not that im aware of
#652 [14:30] <ichegoya> bummer
#653 [14:30] <ichegoya> thanks anyway
#654 [14:31] <ichegoya> someone mentioned that maybe making sure the world is set to offline, does that make any sense to you?
#655 [14:31] <mattym> ichegoya, Really not sure when it comes to the console versions
#656 [14:31] <ichegoya> ok, no problem
#657 [14:31] <ichegoya> thanks
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#660 [14:36] <pito> Hi, my daughter can only play MC demo version with her account. The game itself seem to have disappeard from the Mojang account page, but there's no email from Mojang, spam folder's checked too. Any ideas why this happened?
#661 [14:37] <mattym> pito, Are you sure the correct account/email is being used
#662 [14:38] <pito> It looks to be correct to me, she says she changed to that last year. But we'll check the old account if it's there.
#663 [14:39] <pito> Yea, that's it. Thanks ^^
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#666 [14:49] <Meg> Hi, I was wondering if there is a Mojang phone number to call?
#667 [14:49] <urielsalis> There isnt
#668 [14:49] <Meg> Ok and secondd
#669 [14:49] <Meg> I can't remember my password because I was about 15 or so when I made the account. When I go to send a email to the account to reset, it doesn't send at all
#670 [14:49] <urielsalis> ??> Meg account/send-email
#671 [14:49] <Absol> Meg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [14:49] <Meg> And it won't let me reset my email either because I would need my password
#673 [14:49] <Absol> Meg: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#674 [14:49] <urielsalis> ??> Meg account/trans-id
#675 [14:50] <Absol> Meg: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#676 [14:50] <Meg> Ok, thank you
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#689 [15:58] <fognias> Hi everyone, sorry for my english, i can't connect to my minecraft account. I played at this game in 2011 and buy it at this time, and after a long time, i want to play again but i cant connect, they say "password incorect"
#690 [16:00] <fognias> I tried to change my password but no email send, my username is fognias
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#693 [16:03] <fognias> Two years ago, i have been the same problem but someone gives me an answer (it was about migration or something like this), i have the email if you want
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#695 [16:22] * YourBudThor [webchat@cpe-65-31-224-210.new.res.rr.com] has joined #minecrafthelp
#696 [16:23] <YourBudThor> PLEASE FIX THIS!!!! DX
#697 [16:23] <YourBudThor> Error details: No such file or directory Filename on disk: java Path: /Volumes/USB DISK/Minecraft.app/Contents/runtime/jre-x64/1.8.0_74/bin/java Exists: false
#698 [16:25] <YourBudThor> It keeps saying that it was unable to locate the Java runtime!
#699 [16:25] <YourBudThor> ARGH!!!!!!!
#700 [16:27] <YourBudThor> it seems to be happening to a lot of people on macOS
#701 [16:28] <YourBudThor> I JUST WANTED TO PLAY THE SNAPSHOT!!!! DX>
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#704 [16:51] * Zolton1956 [webchat@45-21-32-170.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#705 [16:52] <Zolton1956> Hello! I am having trouble launching minecraft
#706 [16:52] <Zolton1956> It is unable to locate my java runtime
#707 [16:52] <Zolton1956> Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Java\jre1.8.0_31\bin\javaw.exe Exists: false
#708 [16:54] <Zolton1956> i've tried restarting the minecraft launcher and reinstalling java, but nothing has worked
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#711 [17:01] <CeeJay> So My email got hacked a while back.Is the a way i can swap my old account for my new one?
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#720 [17:39] <haydms28> i cant start minecraft
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#724 [17:47] <catboo> Unable to locate the Java runtime
#725 [17:48] <catboo> someone ?
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#730 [18:17] <MonsterStreak> Hey
#731 [18:18] * Dark_ [webchat@108-202-170-255.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#732 [18:18] <MonsterStreak> I have purchased the game a few years ago, now it says I don't own a copy of minecraft?!? I could login 30 minutes ago and play, but after login to mojang.com it deleted the copy?
#733 [18:19] <MonsterStreak> Mirgrating also don't work.. what?
#734 [18:20] <Dark_> Hey everyone, I bought Minecraft on PC whenever it was in beta form however many several years ago. I'm trying to reconcile my account and figure out my log in information. I obviously don't remember my password, and have tried resetting through email. However, it still won't let me log in after doing so. I read something about maybe having to migrate my account over since it's so old, but I don't remember my userna
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#736 [18:32] <MonsterStreak> Ok, problem solved now! Thanks anyways
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#742 [18:40] <Nisrin> It will not let me load minecraft version 1.12.2
#743 [18:40] <Nisrin> It will not let me load minecraft version 1.12.2
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#747 [18:46] <DJManuel9944> Tengo un problema y es que elminecraft me da crash report
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#750 [18:50] <Rasp> when I open mincraft it goes to the home screen fine but when I open the servers you cant click anything but the page is not frozen
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#752 [18:53] <Rasp> sometimes I can get on a server but then I cant move and when I press esc the menu does not appear
#753 [19:12] * Autophoenix [webchat@189-106-98-31.user.veloxzone.com.br] has joined #minecrafthelp
#754 [19:13] <Autophoenix> my game is freezing on building world. it was running just fine until i bought and started using my account (yesterday)
#755 [19:34] * Ki0x [webchat@host117.190-138-10.telecom.net.ar] has joined #minecrafthelp
#756 [19:35] <Ki0x> It is normal that my fps go down to 0 continuously and without stopping but sometimes this does not happen?
#757 [19:37] <Ki0x> Is someone over there?
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#765 [20:40] <josh_> minecraft
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#767 [20:50] <Autophoenix> yep
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#772 [23:03] <Gumbob> i cant log into my account
#773 [23:03] <Gumbob> can anyone help me get it back?
#774 [23:04] <Gumbob> I was lagging ingame so i logged off and then when i tried to relog it said "unknown username or password"
#775 [23:05] <Gumbob> when i tried to change my password it didnt give me the email and when i tried to change my main email it said "request denied"
#776 [23:06] <Andrio> Gumbob, did you check your spam folder?
#777 [23:06] <Gumbob> yeah its not there either...
#778 [23:08] <Andrio> ??> Gumbob account/send-email
#779 [23:08] <Absol> Gumbob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#780 [23:08] <Absol> Gumbob: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#781 [23:10] <Gumbob> well the problem is i bought minecraft at the store as a card a couple years ago and i think i through it out
#782 [23:10] <Gumbob> is there any other way to find my transaction ID?
#783 [23:11] <Andrio> ??> Gumbob account/trans-ID
#784 [23:11] <Absol> Gumbob: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#785 [23:20] <Gumbob> I think the way to recover your transaction ID is through you buying it online but i bought mine with cash and i redeemed the it off the card
#786 [23:20] <Gumbob> is it possible to recover the transaction ID from that?
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