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#3 [00:25] * SuperSizedDerp [webchat@142.162.136.207] has joined #minecrafthelp
#4 [00:27] <SuperSizedDerp> hi?
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#6 [00:38] * Flip [webchat@c-75-69-66-11.hsd1.vt.comcast.net] has joined #minecrafthelp
#7 [00:39] <Flip> minecraft keeps freezing up whenever I put it full screen
#8 [00:39] * Flip_ [webchat@c-75-69-66-11.hsd1.vt.comcast.net] has joined #minecrafthelp
#9 [00:40] <Flip> My minecraft screen keeps freezing up whenever i make it full screen?
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#13 [01:32] <SAIDUL> UNABLE TO START JAVA
#14 [01:32] <Andrio> SAIDUL, is that all it says?
#15 [01:32] <SAIDUL> YES
#16 [01:33] <Andrio> ??> SAIDUL launcher/log
#17 [01:33] <Absol> SAIDUL: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#20 [02:12] * Dalton [webchat@cblmdm134-228-87-134.buckeyecom.net] has joined #minecrafthelp
#21 [02:12] <Dalton> Hello I have an issue regarding my account for Mojang
#22 [02:13] <Andrio> Dalton, what issue?
#23 [02:14] <Dalton> Alright so I am trying to reset my password and Im puting my email in correctly and its not giving me the email to change it
#24 [02:15] <Andrio> Dalton, did you check your spam folder?
#25 [02:15] <Dalton> Yes I did
#26 [02:15] <Dalton> I also made sure there are not any filters that could be blocking it
#27 [02:15] <Andrio> ??> Dalton account/send-email
#28 [02:15] <Absol> Dalton: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#29 [02:15] <Absol> Dalton: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#30 [02:16] <Dalton> You see I dont have that this account was given to me by a friend
#31 [02:16] <Dalton> and this was awhile ago
#32 [02:16] <Dalton> I can give you the email of my account Andrio
#33 [02:17] <Andrio> Dalton, you can ask your friend for help then.
#34 [02:17] <Dalton> I cant because this was given to me like 3 years ago
#35 [02:17] <Dalton> I have my email to it
#36 [02:19] <Dalton> Also Absol this is not the first time I have tryed doing this, I had done this 2 months ago and still no response
#37 [02:19] <Andrio> hm
#38 [02:19] <Andrio> Dalton, what email provider do you use?
#39 [02:19] <Dalton> Gmail
#40 [02:19] <Andrio> hm
#41 [02:20] <Dalton> I have emails regarding the times Iv changed my email before
#42 [02:20] <Dalton> not email
#43 [02:20] <Dalton> password
#44 [02:20] <Dalton> my bad
#45 [02:22] <Dalton> ok
#46 [02:23] <Dalton> Like i have my email and my friends but this account has been in my prossion since 6/21/2015
#47 [02:23] <Dalton> possion*
#48 [02:28] <Dalton> Is there anyother support I can do to help resolve this issue?
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#51 [04:18] * korminecrafter [webchat@175.211.53.82] has joined #minecrafthelp
#52 [04:19] <korminecrafter> anybody here?
#53 [04:19] <korminecrafter> can you guys help me?
#54 [04:19] <korminecrafter> i got 1 download problem "Request error -101: ERR_CONNECTION_RESET"
#55 [04:41] * mastaboy [webchat@87-249-173-211.ljusnet.se] has joined #minecrafthelp
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#60 [05:08] <inecra> unable to connect to server error at minecraft
#61 [05:10] <inecra> unable to connect server error
#62 [05:10] <inecra> +Zi
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#67 [05:40] * eddy [webchat@host31-50-19-157.range31-50.btcentralplus.com] has joined #minecrafthelp
#68 [05:40] <eddy> hello
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#71 [05:50] * WolfPuP [webchat@172.58.216.115] has joined #minecrafthelp
#72 [05:51] <WolfPuP> I can’t launch mcpc Java, like when I get on the game, where it shows the white screen + mojang, after a few secs, it says “No response”, and it won’t let me play. Please help
#73 [05:52] <Andrio> WolfPuP, is that on a Windows PC?
#74 [06:49] * Bear [webchat@n58-108-70-237.per1.wa.optusnet.com.au] has joined #minecrafthelp
#75 [06:55] * Oroblanco [webchat@109.78.35.234] has joined #minecrafthelp
#76 [06:56] <Oroblanco> i need help with loging in to my minecraft/mojang account
#77 [06:56] <Oroblanco> i havent played for a while and forgota my password but to reset it I need the questions for protection
#78 [06:57] <GreyVulpine> Oroblanco - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#79 [06:58] <Bear> could u guys help me with my direct connect?
#80 [06:58] <GreyVulpine> What's wrong with it?
#81 [06:58] <Oroblanco> this purchause was made on my parents account should i write my email or the email used for the purcahuse
#82 [06:58] <Oroblanco> purchause??
#83 [06:59] <Bear> the problem is that it always gets the io.netty.channel.connecttimeoutexception message no matter what device im on
#84 [06:59] <Bear> only on my account tho
#85 [06:59] <GreyVulpine> Oroblanco - Your email that you originally used
#86 [06:59] <Oroblanco> ok thank u
#87 [06:59] <GreyVulpine> Bear - How do you know it's only on your account?
#88 [06:59] <Bear> i havent tried another account
#89 [06:59] <GreyVulpine> Okay, so it could be on any account.
#90 [06:59] <Bear> yes
#91 [07:00] <GreyVulpine> What exactly is the error you're getting? Do you have a full error message?
#92 [07:00] <Bear> but i have tried different servers and only the direct connect gets that message
#93 [07:00] <Bear> io.netty.channel.connecttimeoutexception
#94 [07:00] <GreyVulpine> Is there anything more than that?
#95 [07:00] <Bear> : connection timed out:
#96 [07:00] <Bear> thats it
#97 [07:03] <GreyVulpine> Open up Minecraft, in the launcher, go to Settings, then make sure the slider for "Open output log when the game starts" is enabled. Then when minecraft crashes, copy and paste that log to https://paste.ubuntu.com and submit it, then give us the link to it
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#99 [07:05] <Bear> it doesnt crash
#100 [07:05] <Bear> the direct connect sends me that message
#101 [07:06] <Bear> brb taking 5
#102 [07:06] <GreyVulpine> Then give us the log when it does that
#103 [07:06] <Bear> all i can give you is the message
#104 [07:07] <GreyVulpine> The log will give us more information
#105 [07:07] <Bear> i have to go thankyou for the help
#106 [07:07] <GreyVulpine> Have a good day
#107 [07:07] <Bear> you too thankyou very much
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#112 [08:33] <Patri> I just download minecraft for iPad. When i open it, I watch mojang display and after a few minutes app crash and colse.
#113 [08:36] * dumas [webchat@139.179.121.247] has joined #minecrafthelp
#114 [08:37] <dumas> Hello, I believe my account is stolen and I already contacted mojang with my transaction ID in march 1, but even though the "when will I hear back" page says they are now handling tickets of March 2 I did not receive any update from mojang
#115 [08:37] <dumas> What should I do
#116 [08:41] <GreyVulpine> All you can do is wait for them to reply
#117 [08:43] <dumas> Is it possible that they dont go entirely in order?
#118 [08:43] <GreyVulpine> If you submitted a ticket, they'll respond to it
#119 [08:43] <dumas> It says they are dealing with march 2 requests now
#120 [08:43] <dumas> Ookay I hope
#121 [08:44] <dumas> Account had translator cape people have been pestering me for years
#122 [08:51] * Thomas_ [webchat@c-76-29-199-213.hsd1.ga.comcast.net] has joined #minecrafthelp
#123 [08:53] <Thomas_> my windows 10 code says it has been redeemed but i cant install or use it
#124 [08:57] <GreyVulpine> Contact Xbox support: https://support.xbox.com/en-US/contact-us#4:1:2
#125 [09:36] * RTJosh [webchat@c-24-30-70-249.hsd1.ga.comcast.net] has joined #minecrafthelp
#126 [09:36] <RTJosh> Hi
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#130 [09:42] * MrSheep [webchat@223-31-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#131 [09:42] <MrSheep> Hi can someone help me i got a pc but dont know how to install the graphics card
#132 [09:48] <MrSheep> Hello is someone there who can help me=
#133 [09:48] <MrSheep> ===
#134 [09:51] * Sheep [webchat@223-31-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#135 [09:51] <Sheep> Hello can someone help me pls
#136 [09:53] <Sheep> Hello???
#137 [09:54] <Sheep> I come back over about 4 hours maybe longer i hope you guys respond then....
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#140 [10:17] * luke [webchat@5ec1d78b.skybroadband.com] has joined #minecrafthelp
#141 [10:18] <luke> my minecraft keeps on crashing
#142 [10:27] * They_took_our_jobs [webchat@ti0071a400-0116.bb.online.no] has joined #minecrafthelp
#143 [10:28] <They_took_our_jobs> someone stole my account
#144 [10:29] <They_took_our_jobs> xavipfontanals@hotmail.com this is the email that they used to change email on the account
#145 [10:31] <Lord_Ralex> ??> They_took_our_jobs mojang/email
#146 [10:31] <Absol> They_took_our_jobs: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#147 [10:31] <Absol> They_took_our_jobs: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#150 [11:08] * ciaran [webchat@95.150.160.74] has joined #minecrafthelp
#151 [11:10] <ciaran> i tried to log into my minecraft account, and i have the wrong username to what i had and minecraft keeps crashing on launcher when i open it, also i tried updating java and redownloading minecraft and nothing has workes
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#156 [11:26] * Fritz [webchat@dslb-094-223-080-007.094.223.pools.vodafone-ip.de] has joined #minecrafthelp
#157 [11:28] <Fritz> My Launcher screen stays black on startup
#158 [11:29] * PawPrint [webchat@105.red-83-37-24.dynamicip.rima-tde.net] has joined #minecrafthelp
#159 [11:30] <Fritz> How to solve the problem
#160 [11:30] <Fritz> ?
#161 [11:30] <PawPrint> my game won't start and just stay's on the mojang screen at the begining. Does anyone know how to fix it?
#162 [11:31] <Sheep> Hello can someone help me pls
#163 [11:34] * kayke [webchat@152.237.230.67] has joined #minecrafthelp
#164 [11:37] <kayke> olar
#165 [11:38] <kayke> estou com um problema no meu minecraft
#166 [11:39] <kayke> o meu notebook era windows 7 mas ai eu baixei o windows 10 e a gora o meu minecraft nao abre
#167 [11:39] <kayke> fica dando erro de driver de placa de video
#168 [11:39] <kayke> será que alguem possa me ajudar?
#169 [11:40] * JSrom [webchat@h62-133-162-80.dyn.bashtel.ru] has joined #minecrafthelp
#170 [11:42] <kayke> alguem pode me ajudar?
#171 [11:44] * JSrom [webchat@h62-133-162-80.dyn.bashtel.ru] has quit. (Ping timeout: 180 seconds)
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#174 [12:05] * Money [webchat@174-20-108-242.mpls.qwest.net] has joined #minecrafthelp
#175 [12:06] <PawPrint> Does anyone know how to stop my game from becoming unresponsive on the 'Mojang' screen at the beginning?
#176 [12:06] * Money [webchat@174-20-108-242.mpls.qwest.net] has quit. (Client Quit)
#177 [12:14] * minetopiaFAN [webchat@78-20-140-85.access.telenet.be] has joined #minecrafthelp
#178 [12:14] <minetopiaFAN> Hi!
#179 [12:14] <minetopiaFAN> i have a question
#180 [12:14] <PawPrint> hi
#181 [12:14] <minetopiaFAN> so i tried to reset my password, but it won't reset
#182 [12:15] <minetopiaFAN> i don't get an email
#183 [12:15] <minetopiaFAN> can you help me pls :)
#184 [12:15] <PawPrint> i can try
#185 [12:16] <minetopiaFAN> yeah what do i have to do?
#186 [12:16] <PawPrint> maybe you've misspelled your email?
#187 [12:17] <minetopiaFAN> tried like 8times
#188 [12:17] <minetopiaFAN> can you send an email?
#189 [12:17] <minetopiaFAN> my email is lukapeeters64@gmail.com
#190 [12:17] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#191 [12:17] <minetopiaFAN> hello?
#192 [12:18] <PawPrint> I don't work for mojang. I'm just here because I have a problem but I'll try and help u
#193 [12:18] <minetopiaFAN> ehm can i chat with mojang live support?
#194 [12:18] <PawPrint> that maybe better then this
#195 [12:18] <minetopiaFAN> yeah xd but where
#196 [12:19] <PawPrint> idk lol
#197 [12:19] <PawPrint> i think this is it
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#199 [12:21] * pippolodo [webchat@host182-32-dynamic.56-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#200 [12:21] <pippolodo> hello
#201 [12:22] <pippolodo> I can not log in to my account
#202 [12:22] <pippolodo> this is the Ubuntu Pastein link https://paste.ubuntu.com/p/wCB5Cw3jBZ/
#203 [12:30] <PawPrint> have you tried resetting your password?
#204 [12:31] <pippolodo> during the login I am not asked for a password
#205 [12:31] <PawPrint> what do you mean?
#206 [12:33] <pippolodo> when I open Minecraft it only asks me for my account name with no password
#207 [12:33] * Pete [webchat@79-66-114-147.dynamic.dsl.as9105.com] has joined #minecrafthelp
#208 [12:34] * Pete is now known as Guest18811
#209 [12:34] <PawPrint> I'm not an expert but I'm pretty sure thats not supposed to happen. It should give you a chance to put your password in as well
#210 [12:34] <PawPrint> maybe uninstalling and reinstalling it will work?
#211 [12:35] <Guest18811> Hi , I can not install the minecraft because of the WIN10 store is the only source I can use. Can I get refound?
#212 [12:36] <PawPrint> you need to send mojang an email from mojang support saying you would like a refund. https://help.mojang.com/customer/portal/emails/new?ref=footer
#213 [12:39] <Guest18811> thx
#214 [12:39] <PawPrint> np
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#216 [12:45] <PawPrint> is there anyone here who can help me with my problem?
#217 [12:52] * KleinKravis44 [webchat@c-69-180-172-67.hsd1.mn.comcast.net] has joined #minecrafthelp
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#219 [13:31] * RedRxzxrYT [webchat@S01069050caa89dc3.vf.shawcable.net] has joined #minecrafthelp
#220 [13:32] <RedRxzxrYT> Hello
#221 [14:37] * Abidoas [webchat@p4FD530BE.dip0.t-ipconnect.de] has joined #minecrafthelp
#222 [14:37] <Abidoas> Hello
#223 [14:37] <Abidoas> I had a account and anyone hacked my account ...
#224 [14:37] <Abidoas> And my e-mail is gone too
#225 [14:38] <Abidoas> How can i take my account back?
#226 [14:38] <mattym> ??> Abidoas account/send-email
#227 [14:38] <Absol> Abidoas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#228 [14:39] <Absol> Abidoas: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#232 [15:05] * Sheep [webchat@223-31-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#233 [15:05] <Sheep> Hello can someone help me pls
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#241 [15:40] * karoline [webchat@181.199.32.46] has joined #minecrafthelp
#242 [15:40] <IAmDaBreadman> Why is MOJANG not responding when I hit launch
#243 [15:40] <IAmDaBreadman> play*
#244 [15:40] <IAmDaBreadman> not launch
#245 [15:41] <IAmDaBreadman> Why is mojang not responding when I hit play?
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#247 [15:41] <IAmDaBreadman> Quit
#248 [15:43] * Higherr [webchat@170-81-148-17.mitelecom.net.br] has joined #minecrafthelp
#249 [15:44] <Higherr> alguem me ajuda
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#253 [16:08] * DCNerd [webchat@70.32.35.147] has joined #minecrafthelp
#254 [16:09] <DCNerd> I've changed my password (at this point quite a few times recently because I thought it was time-based or something) and for whatever reason MC wont let me login with my new assword. Any advice?
#255 [16:09] * Mark [webchat@ool-44c17efa.dyn.optonline.net] has joined #minecrafthelp
#256 [16:10] * Mark [webchat@ool-44c17efa.dyn.optonline.net] has quit. (Client Quit)
#257 [16:10] <mattym> ??> DCNerd login/throttle
#258 [16:10] <Absol> DCNerd: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#259 [16:10] <Absol> DCNerd: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#260 [16:11] <DCNerd> By a few times, I meant over the past few weeks. But I think at this point due to me attempting my new password I probably have done it more than 3 times today. I'll try again tomorrow (it's getting late where I live) and if I have any trouble I'll ask here again. Thanks for the advice.
#261 [16:22] * JC [webchat@208.38.231.169] has joined #minecrafthelp
#262 [16:24] <JC> I bought minecraft about 5-6 years ago and i can not play the game now. It says that i have not purchased a copy of the game nut i have played for years.
#263 [16:29] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#264 [16:38] * loki [webchat@c-76-118-175-65.hsd1.nh.comcast.net] has joined #minecrafthelp
#265 [16:39] <loki> hey my minecraft isnt letting me start my game i can log in correctly and such but i cant start up the game to play
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#271 [16:46] * Kevin_ [webchat@cpe-74-77-224-172.buffalo.res.rr.com] has joined #minecrafthelp
#272 [16:48] <Kevin_> I put a bed in front of a door way and cannot break it to get out of the room
#273 [16:48] <Elliot> My launcher says that my JAVA can't be found. What should I do?
#274 [16:53] * Elliot [webchat@52.128.61.218] has quit. (Ping timeout: 180 seconds)
#275 [17:04] * kellykitty [webchat@c-73-215-115-37.hsd1.nj.comcast.net] has joined #minecrafthelp
#276 [17:05] * connor [webchat@pool-68-131-43-72.nrflva.fios.verizon.net] has joined #minecrafthelp
#277 [17:05] <kellykitty> Hello! Lately, everytime I try to open Minecraft it eventually opens but once I log into my single player or multiplayer world, it crashes after a few minutes. I just got a new laptop but I never had this problem on my old one and I just don't know why it's not working???
#278 [17:06] <connor> im trying to buy the game but everytime i try to buy it it says that there is an error with my card, ive put in 3 different cards and none of them work , ive even tried paypal and that doesnt work either
#279 [17:07] <kellykitty> I had the same problem connor, I jsut wouldn't suggest buying a code from online... It didn't work for me until I went to the store and got a gift card
#280 [17:08] <kellykitty> it never works, even on minecraft.net
#281 [17:09] * connor [webchat@pool-68-131-43-72.nrflva.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#282 [17:10] <kellykitty> Can i get some help now please? :c
#283 [17:17] <kellykitty> nothing?
#284 [17:18] <kellykitty> ooookkkk then
#285 [17:19] * igorplayergamer [webchat@187.58.110.60] has joined #minecrafthelp
#286 [17:24] * chopper30 [webchat@AClermont-Ferrand-654-1-317-195.w90-9.abo.wanadoo.fr] has joined #minecrafthelp
#287 [17:24] <chopper30> Hello
#288 [17:24] <chopper30> Bonjour
#289 [17:25] * JC [webchat@208.38.231.169] has quit. (Ping timeout: 180 seconds)
#290 [17:26] <chopper30> Je n'ai plus acces à l'adresse avec lequel j'ai acheter minecraft je voudrais donc changer ça
#291 [17:28] * igorplayergamer [webchat@187.58.110.60] has quit. (Quit: Web client closed)
#292 [17:32] * Sekkaru [webchat@173-24-251-183.client.mchsi.com] has joined #minecrafthelp
#293 [17:34] <Sekkaru> I have 2 issues, first, my account won't allow me to log in. I've been able to open mc via this computer, but i can't and haven't been able to for a week. I JUST made a new account, bought it. And that cant log in either, even though i wrote down email pass exactly, my friend on a different computer can't either, so it isnt my pc
#294 [17:35] * Bill [webchat@pool-72-74-42-126.bstnma.fios.verizon.net] has joined #minecrafthelp
#295 [17:36] <Bill> My game keeps crashing
#296 [17:36] * Sekkaru_ [webchat@173-24-251-183.client.mchsi.com] has joined #minecrafthelp
#297 [17:36] <Bill> It will display the message The game crashed whilst initializing game Error: java.lang.IllegalArgumentException: (36, 559) outside of image bounds (594, 558)
#298 [17:37] * Bill [webchat@pool-72-74-42-126.bstnma.fios.verizon.net] has quit. (Client Quit)
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#301 [17:40] <Sekkaru> .
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#305 [17:55] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
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#310 [18:45] * Kevin_ [webchat@cpe-74-77-224-172.buffalo.res.rr.com] has quit. (Ping timeout: 180 seconds)
#311 [18:45] * kevin_ [webchat@cpe-74-77-224-172.buffalo.res.rr.com] has joined #minecrafthelp
#312 [18:47] <kevin_> I got stuck in a room by putting a bed in front of the door way and cannot break it to get out of the room please help
#313 [18:54] * Btheplayz [webchat@c-73-129-11-159.hsd1.md.comcast.net] has joined #minecrafthelp
#314 [18:54] <Btheplayz> Says failed to save download GB_EN.lang
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#316 [18:57] * Roberto [webchat@177.34.67.220] has joined #minecrafthelp
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#318 [19:07] * yeeeet [webchat@24-183-109-50.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#319 [19:09] <yeeeet> so my minecraft account was hacked while i was gone for awhile from the game and i wasnt able to log in so i went to a website that allowed me to look up what i thought to be my old username and what came up was my old account but with 2 newer usernames that were completely not mine and i dont have access to the account anymore what should i do
#320 [19:09] <mattym> ??> yeeeet account/send-email
#321 [19:09] <Absol> yeeeet: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#322 [19:10] <Absol> yeeeet: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#323 [19:12] * iPadawan [webchat@179.126.52.147] has joined #minecrafthelp
#324 [19:12] <yeeeet> ???
#325 [19:12] <yeeeet> ???
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#327 [19:24] * wikihoww [webchat@97-90-118-37.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
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#330 [19:25] * Sebas [webchat@r186-52-178-38.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
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#333 [19:59] * AntiEgg [webchat@38-132-172-217.dynamic-broadband.skybest.com] has joined #minecrafthelp
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#335 [20:19] * rossum [webchat@ip72-211-127-251.no.no.cox.net] has joined #minecrafthelp
#336 [20:21] <rossum> Hi there! I'm trying to redeem a physical Minecraft gift card for my son. I've just made him a child Microsoft account (and a Mojang account) and I'm trying to redeem the code on his Mojang account, but it looks like I need to redeem it on my parent account. Am I doing this right? If I redeem on my account, will his account have access? or must I redeem it on his account?
#337 [20:22] <mattym> rossum, There are no parent-child linked Mojang accounts. Redeem it to the Mojang account intended to be the one used for playing. Microsoft accounts have nothing to do with the version that uses the gift card.
#338 [20:27] <rossum> Mattym, I think I got it. There have been several levels of parental permission I've needed to grant. Thanks!
#339 [20:27] <rossum> (Well, cross your fingers, tbh)
#340 [20:39] * masta [webchat@cpe-104-231-49-21.cinci.res.rr.com] has joined #minecrafthelp
#341 [20:40] <masta> i got this error trying to start up ftb infinity evolved "Unable to save download. id_ID.lang"
#342 [20:40] <masta> and idk what to do
#343 [20:41] * masta [webchat@cpe-104-231-49-21.cinci.res.rr.com] has quit. (Client Quit)
#344 [21:14] * outofcoffee [webchat@122-58-161-78-fibre.bb.spark.co.nz] has joined #minecrafthelp
#345 [21:14] <outofcoffee> My launcher cant seem to find the java runtime where can I get it?
#346 [21:15] <outofcoffee> or why is it doing what its doing and can it be fixed?
#347 [21:20] <outofcoffee> do i need to update java?
#348 [21:27] * outofcoffee [webchat@122-58-161-78-fibre.bb.spark.co.nz] has quit. (Ping timeout: 180 seconds)
#349 [21:35] * xDomin16 [webchat@cpc69957-sand12-2-0-cust55.16-1.cable.virginm.net] has joined #minecrafthelp
#350 [21:35] <xDomin16> Hi
#351 [21:38] * xDomin16 [webchat@cpc69957-sand12-2-0-cust55.16-1.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#352 [21:59] * NotAGhoul [webchat@cpe-72-181-87-19.elp.res.rr.com] has joined #minecrafthelp
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#355 [22:09] * OJO187 [webchat@47-34-225-74.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#356 [22:09] <OJO187> Running 1.12.2 and it won't get past the Mojang splash screen
#357 [22:10] <OJO187> I've repaired, updated, reinstalled...and still no luck. Any help?
#358 [22:12] <Andrio> OJO187, what happens after you get to the splash screen?
#359 [22:12] <OJO187> Is stops responding and can only be closed through task manager
#360 [22:16] <Andrio> ??> OJO187 tools/HJT
#361 [22:16] <Absol> OJO187: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#362 [22:16] <Absol> OJO187: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#363 [22:20] <OJO187> https://paste.ubuntu.com/p/gkHr9vJVFy/
#364 [22:22] * OJO187_ [webchat@47-34-225-74.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#365 [22:22] <OJO187_> Did you get the link I posted?
#366 [22:25] <OJO187_> I need help with 1.12.2. I was just in here and Chrome crashed.
#367 [22:26] <OJO187_> I sits on Mojang splash screen and then stop responding. I've uninstalled, repaired and updated. No change
#368 [22:39] <Andrio> OJO187_, you will likely need to remove PremierOpinion.
#369 [22:39] <Andrio> ??> OJO187_ AV/ADWCleaner
#370 [22:39] <Absol> OJO187_: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#371 [22:39] <Absol> OJO187_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#372 [22:43] <OJO187_> Okay.
#373 [22:44] <OJO187_> Running it now
#374 [22:47] * OJO187 [webchat@47-34-225-74.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
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#377 [22:56] <OJO187> @Andrio Thank you for the help
#378 [22:58] <Andrio> no problem.
#379 [23:01] * CoolSuburban86 [webchat@mw-esr1-72-49-47-115.fuse.net] has joined #minecrafthelp
#380 [23:02] <CoolSuburban86> Hello, I just installed minecraft on my windows 10 machine and it crashed as soon as the launcher closes
#381 [23:03] <Andrio> ??> CoolSuburban86 launcher/log
#382 [23:03] <Absol> CoolSuburban86: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#383 [23:04] <CoolSuburban86> https://paste.ubuntu.com/p/WH3B9pcsjP/
#384 [23:06] <Andrio> CoolSuburban86, that's not a launcher log.
#385 [23:06] * CoolSuburban86 [webchat@mw-esr1-72-49-47-115.fuse.net] has quit. (Client Quit)
#386 [23:08] * julien [webchat@afv27-1-78-199-64-94.fbx.proxad.net] has joined #minecrafthelp
#387 [23:09] <julien> hi, i"am french sorry for my engilsh , i have lost my account minecraft username
#388 [23:09] <Andrio> julien, can you log in at https://account.mojang.com/ ?
#389 [23:10] <julien> yes
#390 [23:10] <Andrio> julien, that will tell you your profile name.
#391 [23:11] <julien> for change to minecraft account because i can't donwload minecraft
#392 [23:11] <Andrio> sorry?
#393 [23:12] * ImNotHuman [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#394 [23:13] <ImNotHuman> my launcher won't let me in to the game
#395 [23:13] <ImNotHuman> it says error
#396 [23:13] <ImNotHuman> Failed to download file. ga_IE.lang
#397 [23:13] <ImNotHuman> that is what it says
#398 [23:14] <Andrio> ??> ImNotHuman tools/HJT
#399 [23:14] <Absol> ImNotHuman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#400 [23:14] <Absol> ImNotHuman: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#401 [23:14] <julien> hy buy minecranft on 2016 and i computer reboot i would like to download minecraft and when i wanna download it on mojang.com he say go stiwch with a minecraft.net account i create one and now i'am blocked
#402 [23:14] * CoolSuburban86 [webchat@mw-esr1-72-49-47-115.fuse.net] has joined #minecrafthelp
#403 [23:15] <CoolSuburban86> https://paste.ubuntu.com/p/HhCNJ9R984/
#404 [23:15] <Andrio> julien, download the launcher from https://minecraft.net/download
#405 [23:15] <Andrio> ??> CoolSuburban86 win/DXDiag
#406 [23:15] <Absol> CoolSuburban86: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#407 [23:16] <julien> really thanks man if you go on french call me i will buy a really wine for you =)
#408 [23:16] <CoolSuburban86> https://paste.ubuntu.com/p/WH3B9pcsjP/
#409 [23:17] <ImNotHuman> there is no scan and save a log file
#410 [23:19] * Elliott [webchat@50.35.96.210] has joined #minecrafthelp
#411 [23:19] <ImNotHuman> oh i got it
#412 [23:19] * julien [webchat@afv27-1-78-199-64-94.fbx.proxad.net] has quit. (Quit: Web client closed)
#413 [23:19] <ImNotHuman> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 9:19:18 PM, on 3/5/2018 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.15063.0850) Boot mode: Normal Running processes: C:\Users\TristanCox\AppData\Roaming\Knctr\app\KnctrLauncher.exe C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.74.380.0_x86__zpdnekdrzrea0\SpotifyWebHelper.exe C:\Program Files\WindowsApps\SpotifyAB.Spo
#414 [23:20] <Andrio> ??> ImNotHuman paste
#415 [23:20] <Absol> ImNotHuman: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#416 [23:20] <Andrio> CoolSuburban86, I'm afraid your video card is not supported on Windows 10. You'll need to downgrade or use a newer PC.
#417 [23:21] <ImNotHuman> https://paste.ubuntu.com/p/PgZwfppkMV/
#418 [23:21] <Andrio> CoolSuburban86, or you may be able to install an actual video card.
#419 [23:21] <Andrio> ImNotHuman, RelevantKnowledge is still there; uninstall it
#420 [23:21] <ImNotHuman> i did last time remember
#421 [23:22] <Andrio> ImNotHuman, it's still there.
#422 [23:22] <Andrio> ImNotHuman, was it in the list of apps in Settings?
#423 [23:22] <ImNotHuman> maybe a progam installed it again
#424 [23:22] <Andrio> mm
#425 [23:23] <Andrio> ??> ImNotHuman AV/ADWCleaner
#426 [23:23] * Elliott [webchat@50.35.96.210] has quit. (Client Quit)
#427 [23:23] <Absol> ImNotHuman: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#428 [23:23] <Absol> ImNotHuman: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#429 [23:23] <CoolSuburban86> i'll be installing a graphics card soon anyways
#430 [23:23] <Andrio> mm
#431 [23:23] <ImNotHuman> relevant knowledge got reinstalled i just deleted it again
#432 [23:24] * ImNotHuman [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: Web client closed)
#433 [23:37] * loginhelpplease [webchat@c-73-169-200-184.hsd1.wa.comcast.net] has joined #minecrafthelp
#434 [23:38] <loginhelpplease> have a minecraft legacy account. don't know email address associated with it. how can i migrate. have a new computer that i would like to install minecraft on but don't remember my legacy password or emai address
#435 [23:39] <loginhelpplease> what are my options
#436 [23:39] <Anna> you'd have to email mojang about that
#437 [23:39] <Anna> and find your transaction id
#438 [23:39] <loginhelpplease> i am still logged in on my old computer if that is any help
#439 [23:39] <Anna> this support channel is volunteer run and can't help much with account issues, here's an article that might help:
#440 [23:39] <loginhelpplease> ok. yeah can't find trans id. don't remember how it was purchased
#441 [23:39] <loginhelpplease> alright. thanks guys
#442 [23:40] <Anna> ??> loginhelpplease account/trans-id
#443 [23:40] <Absol> loginhelpplease: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#444 [23:40] <Anna> ??> loginhelpplease account/migrate
#445 [23:40] <Absol> loginhelpplease: To migrate your old Minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#446 [23:40] <Anna> ??> loginhelpplease mojang/email
#447 [23:40] <Absol> loginhelpplease: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#448 [23:40] <Absol> loginhelpplease: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#449 [23:42] * loginhelpplease [webchat@c-73-169-200-184.hsd1.wa.comcast.net] has quit. (Quit: Web client closed)