#MineCraftHelp IRC Chat Logs

#1 [00:08] * Lost [webchat@ip72-211-186-89.tc.ph.cox.net] has joined #minecrafthelp
#2 [00:08] <Lost> hi
#3 [00:10] <Lost> When i try to buy minecraft it says "An error occurred while placing order, please verify credit card info and try again" and i know my card is valid and it has money on it.
#4 [00:13] * GeonZ [webchat@pool-71-241-140-34.burl.east.myfairpoint.net] has joined #minecrafthelp
#5 [00:13] <Lost> hi geonz
#6 [00:13] <GeonZ> Hello
#7 [00:14] <Lost> wahats ur prdoblem
#8 [00:14] <Lost> lol
#9 [00:14] <GeonZ> My friends and I are playing on a server that's rented on a previous version (1.7.2) and no one's skin shows up. We have no clue why not
#10 [00:14] <Jojra> Helol
#11 [00:14] <Jojra> I have both the Java version and Windows 10 version of minecraft. I have noticed that the Java version freezes(not responding) a lot where as when I was playing the windows 10 version I did not have this issue. Is there anything I can do to make it a smooth play on the Java version?
#12 [00:15] <Lost> try reinstalling minecraft.
#13 [00:15] <Lost> try Windows+R and type %appdata%
#14 [00:15] <Lost> then goto .minecraft
#15 [00:15] <Lost> then delete that too
#16 [00:16] <GeonZ> ok I'll try that. Thanks for the help
#17 [00:16] <Lost> OOk
#18 [00:16] <Lost> ok*
#19 [00:16] <Lost> ok*
#20 [00:16] * GeonZ [webchat@pool-71-241-140-34.burl.east.myfairpoint.net] has left #minecrafthelp
#21 [00:16] * Lost [webchat@ip72-211-186-89.tc.ph.cox.net] has quit. (Quit: Web client closed)
#22 [00:16] <Jojra> hello
#23 [00:18] * Mango [webchat@ip98-178-170-18.tu.ok.cox.net] has quit. (Ping timeout: 180 seconds)
#24 [00:30] <Jojra> I have both the Java version and Windows 10 version of minecraft. I have noticed that the Java version freezes(not responding) a lot where as when I was playing the windows 10 version I did not have this issue. Is there anything I can do to make it a smooth play on the Java version?
#25 [00:32] * ella [~blonk@99-171-99-98.lightspeed.irvnca.sbcglobal.net] has quit. (Read error: Connection reset by peer)
#26 [00:47] * Recon_ [webchat@S0106ac867ef159eb.cg.shawcable.net] has joined #minecrafthelp
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#29 [00:54] * juan_ [webchat@cpe-72-178-206-177.austin.res.rr.com] has joined #minecrafthelp
#30 [00:54] <Archon> Hi there I'm crashing upon startup for ver 1.12.2 on a fresh installation
#31 [01:00] * juan_ [webchat@cpe-72-178-206-177.austin.res.rr.com] has quit. (Ping timeout: 180 seconds)
#32 [01:00] * Archon [webchat@S0106ac867ef159eb.cg.shawcable.net] has quit. (Ping timeout: 180 seconds)
#33 [01:19] <KL-E-0> M
#34 [01:44] * Saptarshi [webchat@49.32.173.76] has joined #minecrafthelp
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#36 [03:58] * leoblom4 [webchat@c-2ec328fe-74736162.cust.telenor.se] has joined #minecrafthelp
#37 [03:59] <leoblom4> i tryed to download latest snapshot it dident work
#38 [04:07] * letrungkien303 [webchat@14.242.225.43] has joined #minecrafthelp
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#43 [05:34] * Lorout [webchat@106-68-155-174.dyn.iinet.net.au] has joined #minecrafthelp
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#45 [06:18] * Hub [webchat@89-64-38-135.dynamic.chello.pl] has joined #minecrafthelp
#46 [06:18] <Hub> Hi there
#47 [06:19] <Hub> I can't log into my account :(
#48 [06:19] <Hub> I tried to reset the password
#49 [06:19] <Hub> didn't get the email
#50 [06:19] <Hub> (several times)
#51 [06:19] <Hub> when I out of curiosity try to register a new one - it says the email is already registered.
#52 [06:20] <Hub> What can I do now?
#53 [06:22] <Andrio> Hub, did you check your spam folder?
#54 [06:23] <Hub> yes
#55 [06:23] <Andrio> ??> Hub account/send-email
#56 [06:23] <Absol> Hub: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#57 [06:24] <Absol> Hub: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#58 [06:24] <Hub> thanks
#59 [07:31] * ege [webchat@212.252.142.179] has joined #minecrafthelp
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#61 [07:37] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#62 [07:49] * Mr_Hope777 [webchat@c-73-253-73-139.hsd1.ma.comcast.net] has joined #minecrafthelp
#63 [07:50] * ReAlUnKnOwNgUy [webchat@74.50.213.181] has joined #minecrafthelp
#64 [07:50] <Mr_Hope777> Hi
#65 [07:51] <ReAlUnKnOwNgUy> hi
#66 [07:51] <ReAlUnKnOwNgUy> um
#67 [07:51] <ReAlUnKnOwNgUy> my minecraft is njot responding
#68 [07:51] <ReAlUnKnOwNgUy> after i open the game
#69 [07:51] <Mr_Hope777> im not the bot XD
#70 [07:51] <ReAlUnKnOwNgUy> oh lol
#71 [07:51] * sadsada [webchat@host141-183-dynamic.104-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#72 [07:51] <ReAlUnKnOwNgUy> soo
#73 [07:51] <ReAlUnKnOwNgUy> wheres the bot
#74 [07:52] <Mr_Hope777> how do we know if a bot joins?
#75 [07:52] <Mr_Hope777> I need to take care of this asap
#76 [07:52] <ReAlUnKnOwNgUy> @absol
#77 [07:52] <ReAlUnKnOwNgUy> help me
#78 [07:52] <Mr_Hope777> yes please someone help us
#79 [07:53] <Mr_Hope777> real I can try to help you :)
#80 [07:54] <Mr_Hope777> if the games isnt opening try reinstaling java and reinstaling minecraft
#81 [07:55] * sadsada [webchat@host141-183-dynamic.104-80-r.retail.telecomitalia.it] has quit. (Ping timeout: 180 seconds)
#82 [07:58] <Mr_Hope777> Hello?
#83 [07:58] <Mr_Hope777> anyone join yet?
#84 [07:59] <Mr_Hope777> please
#85 [08:00] <Mr_Hope777> Well ima keep checking in ever few minutes
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#88 [08:27] * ThePizzaGuy [webchat@121.208.67.209] has joined #minecrafthelp
#89 [08:28] <ThePizzaGuy> account comes up with an error message followed by please try again to never work
#90 [08:28] <ThePizzaGuy> all login details are right
#91 [08:29] * SantiagoHerrera [webchat@181.225.214.185] has joined #minecrafthelp
#92 [08:30] <SantiagoHerrera> hello
#93 [08:31] * Premiado [webchat@5d.a5.39a9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#94 [08:31] * ThePizzaGuy [webchat@121.208.67.209] has quit. (Ping timeout: 180 seconds)
#95 [08:32] <Premiado> I can not log into my account.
#96 [08:35] * wolf_erine [webchat@ip68-110-208-61.rn.hr.cox.net] has joined #minecrafthelp
#97 [08:36] <wolf_erine> so i loaded up minecraft to find i cant access my realms, says i may need permission to access realms? im older than 40.. is there an issue goin on?
#98 [08:37] * Premiado [webchat@5d.a5.39a9.ip4.static.sl-reverse.com] has quit. (Ping timeout: 180 seconds)
#99 [08:38] <wolf_erine> is anyone there?
#100 [08:44] * Baka_Turtle [webchat@47.185.204.59] has joined #minecrafthelp
#101 [08:45] <Baka_Turtle> Every single time i try to log into minecraft realms, it says invalid session
#102 [08:46] <wolf_erine> havin an issue here too
#103 [08:46] <wolf_erine> but no one is answering
#104 [08:46] <Baka_Turtle> ive restarted my minecraft multiple times and i deleted the usercache.json file but it still doesnt work
#105 [08:46] <wolf_erine> for me it says that i need to not be 13
#106 [08:46] <wolf_erine> lo
#107 [08:46] <Baka_Turtle> 0_0
#108 [08:47] <wolf_erine> maybe realms is down?
#109 [08:47] <Baka_Turtle> oh is it the same for you?
#110 [08:47] <wolf_erine> why im here and not on my realm lol
#111 [08:47] <Baka_Turtle> yh same
#112 [08:47] <Baka_Turtle> welp
#113 [08:48] <wolf_erine> at first my friend couldnt join so i backed out to reinvite hime.. and boom couldnt invite him or find the button to join my realm
#114 [08:48] <wolf_erine> upon relad.. says...
#115 [08:49] <wolf_erine> if you have an older version you may need to migrate.. and you may need permission to join realms if your 13
#116 [08:49] <Baka_Turtle> oh... thats simple you should migrate the account and it should work
#117 [08:49] <Baka_Turtle> mine is more of a user issue
#118 [08:52] * rellig [~quassel@minad.de] has joined #minecrafthelp
#119 [08:54] * T1M [~T1M@2a0a-a540-59e9-0-a94d-bdd1-483e-fe72.ipv6dyn.netcologne.de] has joined #minecrafthelp
#120 [08:54] * Tacoco_JPN [webchat@p123.net042127046.tokai.or.jp] has joined #minecrafthelp
#121 [08:55] <wolf_erine> nah.. ive been playin for over 2 years lol
#122 [08:55] <Tacoco_JPN> Hello my name is Tacoco from jpn
#123 [08:55] <Tacoco_JPN> Plz Help me / I can not log in to my Realms
#124 [08:55] <Baka_Turtle> invalid session?
#125 [08:55] <wolf_erine> now everytime i load up realms i get a different message
#126 [08:56] <Baka_Turtle> what is it?
#127 [08:56] <wolf_erine> now its saying invalid session
#128 [08:56] <Baka_Turtle> yep
#129 [08:56] <Baka_Turtle> same problem for me
#130 [08:56] <wolf_erine> grrrrrr
#131 [08:57] <Tacoco_JPN> I can speak English little. So easy english plz sir
#132 [08:57] <Baka_Turtle> its pretty annoying
#133 [08:57] <wolf_erine> realms no work
#134 [08:57] <Tacoco_JPN> systems down now?
#135 [08:57] <wolf_erine> we think yes
#136 [08:57] <Baka_Turtle> oh wait ur from japan?
#137 [08:58] <Tacoco_JPN> >Baka_Turtle >you said [ oh wait you're from japan? ]?
#138 [08:58] <wolf_erine> you runnin forge?
#139 [08:59] <wolf_erine> would an outdated forge make an issue?
#140 [08:59] <Tacoco_JPN> I coneccting from JPN
#141 [08:59] <Baka_Turtle> im not running any mods
#142 [08:59] <Baka_Turtle> oh okay lol
#143 [09:00] <Tacoco_JPN> I tryed first , no FORGE profile use and restart Minecraft 1.12.2 > But can not log in
#144 [09:00] <Tacoco_JPN> and now , it continueing
#145 [09:00] <Baka_Turtle> what is the problem that it is giving you?
#146 [09:00] <Baka_Turtle> does it say invalid session?
#147 [09:01] <Tacoco_JPN> No > invaild session
#148 [09:01] <wolf_erine> same for us
#149 [09:01] <Baka_Turtle> so it doesn't say that?
#150 [09:01] <Baka_Turtle> or it does?
#151 [09:01] <Tacoco_JPN> message said [ If you have an older Minecraft account ..
#152 [09:02] <Baka_Turtle> because i think everyone is having the same issue here
#153 [09:02] <Baka_Turtle> oh,
#154 [09:02] <Tacoco_JPN> you & you & you , same err?
#155 [09:02] <wolf_erine> yes
#156 [09:02] <Baka_Turtle> your account must be migrated for realms
#157 [09:02] <wolf_erine> see that how mine started out
#158 [09:02] <wolf_erine> id ignore that baka
#159 [09:02] <wolf_erine> because its bogus
#160 [09:02] <Baka_Turtle> but then it changes to invalid session
#161 [09:03] <wolf_erine> yup
#162 [09:03] <Tacoco_JPN> I try to account page and logined
#163 [09:03] <wolf_erine> if you had to migrate your account you wouldnt of been able to play yesterday
#164 [09:03] <Tacoco_JPN> my mojang account is living( no death? / not zonbie?)
#165 [09:04] <wolf_erine> after updating java.. is when i got the invalid session
#166 [09:04] <Baka_Turtle> true
#167 [09:04] <Tacoco_JPN> I played before 20 minute
#168 [09:04] <Tacoco_JPN> wait...wait...
#169 [09:04] <wolf_erine> before i updated java, i got migrate account
#170 [09:05] <Tacoco_JPN> my friend Realms server invaild session happend and he
#171 [09:06] <Tacoco_JPN> and he fixed by backup file back and back to healthy backup_data
#172 [09:07] <wolf_erine> so maybe redownload minecraft?
#173 [09:07] <wolf_erine> and repair
#174 [09:07] <Tacoco_JPN> redownload minecraft? > NO
#175 [09:07] * Max_ [webchat@92.244.219.177] has joined #minecrafthelp
#176 [09:07] * Max_ [webchat@92.244.219.177] has quit. (Client Quit)
#177 [09:08] <wolf_erine> k how
#178 [09:08] <Tacoco_JPN> http://blog.livedoor.jp/craft_life/archives/51674775.html#more
#179 [09:09] <Tacoco_JPN> His Realms fix with Rewind ? To rewind?
#180 [09:09] <wolf_erine> yes but looks like they can get to realms
#181 [09:10] <Tacoco_JPN> OH//// now my mincraft Realms 401 err....orz
#182 [09:10] <wolf_erine> funny i just joined a mulitplayer server?
#183 [09:10] <wolf_erine> but my realms i cant? lol
#184 [09:10] <Tacoco_JPN> Now Server down?
#185 [09:12] <Tacoco_JPN> https://help.mojang.com/ SERVICE STATUSES is smily :)
#186 [09:13] <wolf_erine> i noticed.. but we cant connect lol
#187 [09:14] * luccasLG [webchat@isp-187-1-48-184.intercampotelecom.com.br] has joined #minecrafthelp
#188 [09:14] <luccasLG> Ola?
#189 [09:15] <Baka_Turtle> hai
#190 [09:16] <luccasLG> Can someone help me
#191 [09:16] <luccasLG> Can someone help me
#192 [09:16] * luccasLG [webchat@isp-187-1-48-184.intercampotelecom.com.br] has left #minecrafthelp
#193 [09:17] * luccasLG [webchat@isp-187-1-48-184.intercampotelecom.com.br] has joined #minecrafthelp
#194 [09:17] <luccasLG> Hello?
#195 [09:17] <luccasLG> Can someone help me?
#196 [09:17] <luccasLG> please
#197 [09:17] <Baka_Turtle> whats ur issue?
#198 [09:17] <Tacoco_JPN> Can not connect Realms?
#199 [09:17] <Baka_Turtle> yeah
#200 [09:17] <Baka_Turtle> does it concern minecraft realms?
#201 [09:18] <Baka_Turtle> invalid session?
#202 [09:18] <luccasLG> My minecraft is not installing the folders
#203 [09:18] <Baka_Turtle> oh
#204 [09:19] <Baka_Turtle> thats wierd
#205 [09:19] <luccasLG> yes
#206 [09:19] <wolf_erine> how do you know its not installing the folders? sounds like a weird statement
#207 [09:19] <Baka_Turtle> we're just waiting for support
#208 [09:19] <Baka_Turtle> so.. idk
#209 [09:19] <luccasLG> error --> Could not find Java runtime.
#210 [09:20] <Baka_Turtle> for issues like that, id go to the forrums
#211 [09:20] <Baka_Turtle> thats a technical issue with your computer/minecraft
#212 [09:20] <luccasLG> I get it, but don't you know how I solve this?
#213 [09:21] <Baka_Turtle> not me
#214 [09:21] <Baka_Turtle> im waiting for help as well
#215 [09:22] <luccasLG> The Yes I understood kk
#216 [09:22] <luccasLG> bye tenks you
#217 [09:23] * luccasLG [webchat@isp-187-1-48-184.intercampotelecom.com.br] has quit. (Quit: Web client closed)
#218 [09:24] * Porkyle [~Porkyle@37-136-123-203.rev.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#219 [09:31] * Porkyle [~Porkyle@37-136-123-203.rev.dnainternet.fi] has joined #minecrafthelp
#220 [09:32] <wolf_erine> try loging out of launcher and log back in
#221 [09:32] <wolf_erine> was on a help website
#222 [09:32] <wolf_erine> says closing wont work.. gonna try
#223 [09:32] * Baka_Turtle [webchat@47.185.204.59] has quit. (Ping timeout: 180 seconds)
#224 [09:33] <Tacoco_JPN> I'd like to organize my problem (while using the Google translation site).
#225 [09:33] <Tacoco_JPN> My Mine Craft is an authorized purchase
#226 [09:34] <wolf_erine> yes ours too
#227 [09:34] <Tacoco_JPN> My Mojang account is currently valid.
#228 [09:34] <wolf_erine> same
#229 [09:34] <Tacoco_JPN> There is no problem playing alone
#230 [09:34] <wolf_erine> correct its just a prob with realms
#231 [09:35] <Tacoco_JPN> My realm's expiration date remains 72 days.
#232 [09:35] <Tacoco_JPN> With or without Minecraft Forge, the realmes becomes invaild session err.
#233 [09:36] <Tacoco_JPN> The situation does not change even if Minecraft is restarted many times
#234 [09:36] <Tacoco_JPN> I can not even see the realm's management screen
#235 [09:36] <Tacoco_JPN> is The same problem happening even for realms users other than Japan ?
#236 [09:36] <Tacoco_JPN> For these reasons, it can be inferred that the problem is occurring in Moyang ???
#237 [09:41] <Tacoco_JPN> ... I will inquire and think about going to bed. This country is midnight.
#238 [09:41] <wolf_erine> i would assume
#239 [09:42] <Tacoco_JPN> assume > ?
#240 [09:43] * abdo [webchat@197.206.142.114] has joined #minecrafthelp
#241 [09:53] * nils [webchat@x590cbdc4.dyn.telefonica.de] has joined #minecrafthelp
#242 [09:55] <nils> i cant log in to my account, also, i am not to sure about my password, so i tried to reset it, but it didnt work, now i can't try again.
#243 [10:01] * joshua [webchat@109.76.118.248] has joined #minecrafthelp
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#245 [10:01] <wolf_erine> ugh they need to fix this]
#246 [10:02] * Brandon [webchat@061093183169.ctinets.com] has joined #minecrafthelp
#247 [10:02] <Brandon> After I clicked play, it crashes for no reason. I even searched the internet for help and they all say turn off VBOs. I turned it off and it still doesn't work. Please help me.
#248 [10:02] <wolf_erine> something tells me this site has no help but alot of folks lookin for help
#249 [10:04] <Brandon> ples help
#250 [10:05] <wolf_erine> its back up .. realms that is
#251 [10:06] <nils> no help a all
#252 [10:07] <Brandon> what do you mean
#253 [10:10] * wolf_erine [webchat@ip68-110-208-61.rn.hr.cox.net] has quit. (Ping timeout: 180 seconds)
#254 [10:13] * Brandon [webchat@061093183169.ctinets.com] has quit. (Quit: Web client closed)
#255 [10:22] * Jan [webchat@p57947FD2.dip0.t-ipconnect.de] has joined #minecrafthelp
#256 [10:23] <Jan> Error Ordner konnte nicht erstellt werden. metal2.ogg
#257 [10:27] <Tacoco_JPN> thankyou for your helping.. good night /
#258 [10:29] * MaxForDayz [webchat@135.227-64-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#259 [10:30] <Jan> ...
#260 [10:30] <MaxForDayz> https://paste.ubuntu.com/p/QJFCKNNDCj/
#261 [10:30] * Devel2Dev [webchat@135.red-83-45-54.dynamicip.rima-tde.net] has joined #minecrafthelp
#262 [10:31] * Tacoco_JPN [webchat@p123.net042127046.tokai.or.jp] has quit. (Ping timeout: 180 seconds)
#263 [10:31] <Devel2Dev> Hello, someone know why mojang changed his API and removed some things?
#264 [10:32] * Devel2Dev [webchat@135.red-83-45-54.dynamicip.rima-tde.net] has quit. (Client Quit)
#265 [10:32] <Jan> I can not start Minecraft. Error :( Folder could not be created. Metal2.ogg
#266 [10:39] <Jan> can you help me?
#267 [10:41] * TACOCOJPN [webchat@p123.net042127046.tokai.or.jp] has joined #minecrafthelp
#268 [10:43] <TACOCOJPN> I will report. I did not enter the realms, but just what I put in.
#269 [10:44] <TACOCOJPN> I have not changed anything in particular, but the Realms started as if nothing had happened.
#270 [10:44] <TACOCOJPN> bye!
#271 [10:52] * T1M [~T1M@2a0a-a540-59e9-0-a94d-bdd1-483e-fe72.ipv6dyn.netcologne.de] has quit. (Read error: Connection reset by peer)
#272 [10:52] * e_l1997 [~quassel@2.70.167.187.mobile.tre.se] has joined #minecrafthelp
#273 [11:18] * momofL [webchat@91-145-87-81.bb.dnainternet.fi] has joined #minecrafthelp
#274 [11:20] <momofL> When launching Minecraft (mac 10.13.3, minecraft 1.12.2) it says unexpected error occurred and jams there. Trying to fix this for my son. Thanks.
#275 [11:23] * Hexxel23 [webchat@c-73-98-237-64.hsd1.ut.comcast.net] has joined #minecrafthelp
#276 [11:23] * FreekyICE [webchat@185.27.105.167] has joined #minecrafthelp
#277 [11:23] <Hexxel23> My minecraft wont launch because it says there is some file missing on my computer
#278 [11:24] * Hexxel23 [webchat@c-73-98-237-64.hsd1.ut.comcast.net] has quit. (Client Quit)
#279 [11:27] * FreekyICE [webchat@185.27.105.167] has quit. (Ping timeout: 180 seconds)
#280 [11:34] * manzak [webchat@CPEac202e01c483-CMac202e01c480.cpe.net.cable.rogers.com] has joined #minecrafthelp
#281 [11:36] <manzak> Hi, I bought minecraft a few years back when i was younger and i tried to open it today only to realise things are muich different now (mojang accounts etc.) Unfortunately, I cannot find my password and i no longer have access to the account's email address, so i cant use the forgot password option
#282 [11:37] <manzak> I would like to play the game without having to buy it again, not sure if this is possible without knowing the password or having access to the old acount's email. Please help :)
#283 [11:39] <manzak> I know the old username, the old email address and what the old password should have been... but it says its incorrect :/
#284 [11:47] * Austin [webchat@24-107-82-204.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#285 [11:48] <Austin> Each time I press the play button to launch the game it says im missing .lang files, however each time a launch the game a few of them load then I get an error so if i keep pressing play (like 1000 times) it will eventually work. Why is this
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#293 [12:30] <Andreea> why not can open demo game in minecraft?? i received error....
#294 [12:46] * seba12345 [webchat@CMPC017-013.CNet2.Gawex.PL] has joined #minecrafthelp
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#296 [12:49] * luccasLG [webchat@isp-187-1-48-184.intercampotelecom.com.br] has joined #minecrafthelp
#297 [12:49] <luccasLG> Hello
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#302 [12:52] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
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#304 [13:01] <KL-E-0> !list
#305 [13:02] <KL-E-0> my bad wrong channel ._.
#306 [13:05] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#307 [13:10] * shepii [webchat@tmo-112-47.customers.d1-online.com] has joined #minecrafthelp
#308 [13:10] <shepii> i cant join a friends server with my minecraft acc. i have the win 10 edition
#309 [13:11] <shepii> what can i do
#310 [13:15] * shepii [webchat@tmo-112-47.customers.d1-online.com] has quit. (Quit: Web client closed)
#311 [13:27] * Mihai_RO [webchat@86.127.12.198] has joined #minecrafthelp
#312 [13:30] * SonicwaveMC [~Sonicwave@nat-x099-233.reshsg.uci.edu] has joined #minecrafthelp
#313 [13:32] <Mihai_RO> Hi all, Could somebody explain what could be the reason that I can''t play Minecraft only in demo mode on my laptop though on my PC I already enjoy the full game?
#314 [13:33] <mattym> Mihai_RO, Are you sure you are logging in with the correct info?
#315 [13:33] <Mihai_RO> I''m sure I logged in with th esame account
#316 [13:34] <Mihai_RO> And it is about the same OS - Win8.1
#317 [13:35] * T1M [~T1M@2a0a-a540-59e9-0-c09d-5fb5-ea65-d1c.ipv6dyn.netcologne.de] has joined #minecrafthelp
#318 [13:36] <Mihai_RO> What else could be wrong?
#319 [13:36] <mattym> Mihai_RO, If you "log in" and it only shows the demo mode, that can only mean you have logged in with a Mojang account that doesnt have the game purchased to it.
#320 [13:38] <Mihai_RO> I understand that but I'm sure it is the same account that I made the purchase.
#321 [13:40] <Mihai_RO> Even from my e-mail account I opened the link received from Mojang to download the game and after that it asked me to make a choice between Repair or Remove the game from the laptop
#322 [13:41] <Mihai_RO> I have choosed 'Repair' but finally only Demo mode is available
#323 [13:44] * nonstopAlfaMan [webchat@192.119.168.199] has joined #minecrafthelp
#324 [13:44] * josta [webchat@p4FF09015.dip0.t-ipconnect.de] has joined #minecrafthelp
#325 [13:44] <nonstopAlfaMan> My minecraft launcher says error The asset index is corrupt.
#326 [13:45] <thgilfodrol> ??> nonstopAlfaMan launcher/log
#327 [13:45] <Absol> nonstopAlfaMan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#328 [13:48] <josta> Hallo, mein Minecraft sagt im Launcher: "Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird. Dateiname: .minecraft --> Der PC wurde neu gestartet und sonst kann auch nichts auf diese Datei zugreifen. Ich habe auch nur mit einem einfachen Klick darauf gewartet bis alles aufgeht. Was soll ich tun?
#329 [13:48] <nonstopAlfaMan> I cant it say Hotspot sheild data limit reached
#330 [13:49] <mattym> ??> josta lang/de
#331 [13:49] <Absol> josta: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#332 [13:51] <josta> Holy shi*, isn't it possible for Microsoft to add an normal support. Damn! Ok, of course it si not your fault. So I try to get my German written stuff into english...
#333 [13:51] * T1M [~T1M@2a0a-a540-59e9-0-c09d-5fb5-ea65-d1c.ipv6dyn.netcologne.de] has quit. (Quit: Leaving)
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#335 [13:51] <nonstopAlfaMan> ok
#336 [13:52] <Mihai_RO> After I have entered with my account I press 'Buy Minecraft' and it says 'You already own Minecraft!', then I press 'Download for Windows' and after installation the Demo mode appears again. Previously on this laptop the demo version was installed but I was expected to play full game after purchasing
#337 [13:52] * epicisgorillaz [webchat@host86-190-33-121.range86-190.btcentralplus.com] has joined #minecrafthelp
#338 [13:52] <nonstopAlfaMan> I have minecraft already
#339 [13:52] <epicisgorillaz> I had the free trial of Realms which ran out, and I now want to continue my subscription, however I want to keep the same world. When going through the process of buying the subscription (1 month recurring plan) I choose to 'extend' the subscription, however this doesn't work, it keeps saying 'Error! There was a problem processing your credit card, please double check your information and try again.' My card de
#340 [13:53] <thgilfodrol> ??> Mihai_RO launcher/relog
#341 [13:53] <Absol> Mihai_RO: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#342 [13:53] <mattym> ??> Mihai_RO launcher/relog
#343 [13:53] <Mihai_RO> OK, thank you, I'll try what you said
#344 [13:53] <nonstopAlfaMan> That didnt work
#345 [13:54] <thgilfodrol> ??> nonstopAlfaMan irc/multitasking
#346 [13:54] <Absol> nonstopAlfaMan: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#347 [13:54] <thgilfodrol> epicisgorillaz: what browser are you using?
#348 [13:54] <nonstopAlfaMan> oh sorry
#349 [13:55] <epicisgorillaz> @thgilfodrol, I'm currently on Firefox. I can change, but it worked when I set up the free trial.
#350 [13:55] <josta> I downloaded MC fresh from the website. My system is installed new (win7 Profx64). Then the louncher opened and there is an option to download newest version. If I click on the button, a lot of time later there I got an error request. "The process couldn't work wiith the file, because another process is using it. Filename: .minecraft
#351 [13:55] <thgilfodrol> epicisgorillaz: can you try with another browser, e.g. edge or chrome?
#352 [13:55] <thgilfodrol> nonstopAlfaMan: can you disable hotspot shield?
#353 [13:55] <nonstopAlfaMan> I dont know how
#354 [13:55] <epicisgorillaz> thgilfodrol: I will try that, thank you! (I can't believe I didn't think of that myself)
#355 [13:56] <thgilfodrol> josta: is there a view details button?
#356 [13:57] <josta> Yes. This button gave me this text to copy: "Fehler-Details: Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird Dateiname: .minecraft Pfad: C:\Users\Jonas\AppData\Roaming\.minecraft Existiert: directory"
#357 [13:59] <thgilfodrol> josta: are you on a home or work computer?
#358 [14:00] <epicisgorillaz> thgilfodrol: I tried it using Chrome, but no change. It does the exact same thing. The page jumps to the top, and it has the same message.
#359 [14:00] <mattym> epicisgorillaz, Is it a regular credit card/debit, or some other type?
#360 [14:00] <epicisgorillaz> thgilfodrol: Regular, it's just a mastercard debit
#361 [14:01] <thgilfodrol> nonstopAlfaMan: in that case, try temporarily uninstalling it
#362 [14:01] * SpixeZ [webchat@host109-158-94-196.range109-158.btcentralplus.com] has joined #minecrafthelp
#363 [14:01] <nonstopAlfaMan> how do i do that
#364 [14:01] <mattym> epicisgorillaz, Call the provider and make sure they do not prevent international transaction.
#365 [14:01] <thgilfodrol> nonstopAlfaMan: control panel -> uninstall a program
#366 [14:01] <epicisgorillaz> thgilfodrol: Thank you, I will do
#367 [14:01] <josta> Here again the message used "Google Translator": "Error Details: The process can not access the file because it is being used by another process Filename: .minecraft path"
#368 [14:02] <thgilfodrol> josta: are you on a home or work computer?
#369 [14:02] <josta> A home computer. Just installed it on my own pc
#370 [14:02] <thgilfodrol> josta: are you using any network drives, or have changed the installation path somehow?
#371 [14:03] <Mihai_RO> I logged out, then I logged in - it appears the button 'Buy Minecraft', I press it and they recognize me to download full game but after installation again demo mode
#372 [14:03] <nonstopAlfaMan> i do that and i just keeps coming back
#373 [14:04] <thgilfodrol> nonstopAlfaMan: what keeps coming back?
#374 [14:04] <josta> I used the drivers of the computer CD which was included with the computer. I just clicked on install and foloowed the instrucktions. I only clicked "No symbol on desktop"
#375 [14:04] * SpixeZ [webchat@host109-158-94-196.range109-158.btcentralplus.com] has quit. (Ping timeout: 180 seconds)
#376 [14:04] <thgilfodrol> Mihai_RO: what is your username? (don't say your email or password here)
#377 [14:05] <nonstopAlfaMan> I click end task for hotspot sheild and it just comes back
#378 [14:05] <Mihai_RO> Exactly Mihai_RO
#379 [14:05] <thgilfodrol> nonstopAlfaMan: if you can't disable it from the app window, uninstall it from the control panel- the task manager is not the control panel
#380 [14:06] <nonstopAlfaMan> how do i get to control pannel
#381 [14:06] <thgilfodrol> Mihai_RO: can you make sure you're logging in with the correct email?
#382 [14:06] <thgilfodrol> nonstopAlfaMan: look for it in your windows 10 search bar
#383 [14:07] <thgilfodrol> ??> josta tools/hjt
#384 [14:07] <Absol> josta: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#385 [14:07] <Absol> josta: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#386 [14:07] <josta> I'll download and paste the liJust a moment
#387 [14:08] <Mihai_RO> From my e-mail account I press the link received from Mojang and all this circle begin so I'm sure I'm in the correct email
#388 [14:10] <thgilfodrol> ??> Mihai_RO tools/hjt
#389 [14:10] <Absol> Mihai_RO: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#390 [14:10] <Absol> Mihai_RO: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#391 [14:10] <epicisgorillaz> thgilfodrol: thank you very much for your help, my card doesn't do foriegn payments, so I'm going to find a way around it. Thank you!!
#392 [14:11] <josta> https://paste.ubuntu.com/p/2XHmfGW4h3/ here it is
#393 [14:13] <thgilfodrol> josta: one moment
#394 [14:13] <josta> ok, thanks
#395 [14:14] <Mihai_RO> Thank you, thgilfodrol and Absol for your response. I'll try. Have a good time!
#396 [14:15] <thgilfodrol> Mihai_RO: to clarify, those instructions will generate a log file so we can double check to make sure there are no programs interfering (and won't actually fix anything)
#397 [14:16] * cosmos [webchat@c-71-63-39-102.hsd1.va.comcast.net] has joined #minecrafthelp
#398 [14:16] <nonstopAlfaMan> I uninstalled it
#399 [14:17] <cosmos> Hello? I need help migrating my old minecraft account to a mojang account but it won't let me
#400 [14:17] * redbull [webchat@184.20.49.146] has joined #minecrafthelp
#401 [14:18] <redbull> why was my name on minecraft changed
#402 [14:18] <cosmos> because mojang sucks and cant run a proper support service
#403 [14:19] <thgilfodrol> ??> josta launcher/win/reinst
#404 [14:19] <Absol> josta: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#405 [14:19] <Absol> josta: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download/ .
#406 [14:19] <thgilfodrol> cosmos: what's the error that comes up when you try?
#407 [14:19] <thgilfodrol> ??> nonstopAlfaMan launcher/log
#408 [14:19] <Absol> nonstopAlfaMan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#409 [14:19] <thgilfodrol> redbull: what is your username?
#410 [14:19] <redbull> HONORXREDBULL
#411 [14:20] * Mihai_RO [webchat@86.127.12.198] has quit. (Ping timeout: 180 seconds)
#412 [14:20] <cosmos> It's saying error can't migrate to an exsisting email even though that's what it told me to do then when i tried an unused email it kept saying verification failed then it locked me out after to many atempts
#413 [14:20] <thgilfodrol> redbull: are you able to log in?
#414 [14:20] <nonstopAlfaMan> Ok I got it thank you so much
#415 [14:20] * nonstopAlfaMan [webchat@192.119.168.199] has quit. (Quit: Web client closed)
#416 [14:21] <thgilfodrol> cosmos: best bet would be to try waiting an hour for the lockout to clear, and try migrating to an unused email
#417 [14:21] <redbull> I am able to log in but it does not have my tag i set up for it so i dont know if i got hacked and it wont even let me download the new update for it
#418 [14:22] <thgilfodrol> cosmos: I'm not sure if you can migrate to an existing email, but it might be worth asking support about
#419 [14:22] <thgilfodrol> cosmos: microsoft support, that is
#420 [14:22] <thgilfodrol> ??> cosmos account/send-email
#421 [14:22] <Absol> cosmos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#422 [14:22] <Absol> cosmos: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#423 [14:22] <thgilfodrol> cosmos: sorry, mojang* support, not microsoft
#424 [14:23] <thgilfodrol> redbull: chances are that someone got access to your account- change your password if you haven't already, change your email password too (just in case)
#425 [14:23] <cosmos> is there anyway I can call support?
#426 [14:23] <thgilfodrol> redbull: mojang support may be able to revert the name change for you as well
#427 [14:23] <thgilfodrol> ??> redbull account/send-email
#428 [14:23] <Absol> redbull: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#429 [14:23] <Absol> redbull: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#430 [14:23] <thgilfodrol> cosmos: unfortunately, there is no mojang phone support
#431 [14:23] <cosmos> Guess I'm not playing minecraft any more
#432 [14:24] * Austin [webchat@24-107-82-204.dhcp.stls.mo.charter.com] has quit. (Ping timeout: 180 seconds)
#433 [14:26] <josta> Ok, I'll try it. See you all in a few minuts again
#434 [14:27] <thgilfodrol> josta: good luck
#435 [14:28] * cosmos [webchat@c-71-63-39-102.hsd1.va.comcast.net] has quit. (Quit: Web client closed)
#436 [14:29] <redbull> mojang changed my name
#437 [14:30] * zoiric [webchat@ip4da2c9bd.direct-adsl.nl] has joined #minecrafthelp
#438 [14:30] <zoiric> Hello, I'
#439 [14:30] <zoiric> I've got a weird one
#440 [14:31] <zoiric> So basically i can't log into my minecraft account to change my skin because i can't answer the security questions
#441 [14:31] <zoiric> AND i don't have access to the email account used for my mincraft account
#442 [14:34] <mattym> ??> zoiric account/send-email
#443 [14:34] <Absol> zoiric: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#444 [14:34] <Absol> zoiric: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#445 [14:35] <zoiric> I've got no access to the Gift Code either
#446 [14:37] * josta [webchat@p4FF09015.dip0.t-ipconnect.de] has quit. (Quit: Web client closed)
#447 [14:54] * Psycho_ [webchat@pool-108-51-198-239.washdc.fios.verizon.net] has joined #minecrafthelp
#448 [14:54] <Psycho_> I spelled my name wrong when i changed it, can i change again in less than a month
#449 [14:54] <urielsalis> Psycho_, no
#450 [14:58] <Psycho_> what if it is a minimal mistake and i eamail mojang
#451 [14:58] <GreyVulpine> Feel free.
#452 [14:58] <urielsalis> ??> Psycho_ account/send-email
#453 [14:58] <Absol> Psycho_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#454 [14:58] <Absol> Psycho_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#455 [14:59] <Psycho_> ok whats is mojangs email;
#456 [14:59] * josta [webchat@p4FF09015.dip0.t-ipconnect.de] has joined #minecrafthelp
#457 [14:59] <urielsalis> Psycho_, see Absol instructions
#458 [14:59] <Psycho_> I migrated my account and dont have transaction id
#459 [15:00] <mattym> Psycho_, Then wait the 30 days.
#460 [15:00] <Psycho_> fuck youn nigger
#461 [15:00] <Absol> Psycho_: Please keep it civil
#462 [15:00] <Psycho_> N IGGGERS
#463 [15:00] <Psycho_> N IGGGERS
#464 [15:00] * Psycho_ [webchat@pool-108-51-198-239.washdc.fios.verizon.net] has left #minecrafthelp
#465 [15:00] <josta> here I am again. Now MC isn't able to show me an error report at all. Just click for downloading newest version and the programm got in windows title bar "No feedback" and the window get a milky white.
#466 [15:01] <josta> Now the question: what should I do...
#467 [15:01] <mattym> ??> josta av/adwcleaner
#468 [15:01] <Absol> josta: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#469 [15:01] <Absol> josta: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#470 [15:03] <josta> I have just installed the PC new, one of my first actions by downloading the updates was a new MC install and nothing more than the office installation. combined with Spotify. No extra way through the world wide web. There was no chance to get infected...
#471 [15:03] <josta> There must be an other issue then a maleware...
#472 [15:04] <mattym> josta, ADWcleaner finds other issues as well. From what you are describing is happening now, this would be the first step in fixing it.
#473 [15:07] <josta> While I was downloading the programm the milky white window get normal and the error message from beginning apeared again.
#474 [15:07] <josta> lol
#475 [15:10] <josta> Here my scan result: https://paste.ubuntu.com/p/sN4dGDS468/
#476 [15:10] <urielsalis> josta, did you install Utilman?
#477 [15:12] <josta> I checked my own pc with higher admin rights, so I switched utilman. I fixed it and will start scan again. This switch won't take an effect on my system.
#478 [15:15] * josta_ [webchat@p4FF09015.dip0.t-ipconnect.de] has joined #minecrafthelp
#479 [15:15] <josta_> sorry my pc wants a reboot after the scan and fix
#480 [15:15] <josta_> here I am again
#481 [15:16] * josta [webchat@p4FF09015.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#482 [15:16] <josta_> The problem is still the same
#483 [15:16] * NINJAGIRL123707 [webchat@p5DFE8B10.dip0.t-ipconnect.de] has joined #minecrafthelp
#484 [15:17] <NINJAGIRL123707> "Die heruntergeladene Datei konnte nicht gespeichert werden. hit1.ogg" why ?
#485 [15:17] <josta_> if you had written anything after the utilman question I had no chance to read it.
#486 [15:18] <mattym> ??> josta_ win/dxdiag
#487 [15:18] <Absol> josta_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#488 [15:20] <josta_> ok, I'll do
#489 [15:20] <NINJAGIRL123707> thanks
#490 [15:21] * NINJAGIRL123707 [webchat@p5DFE8B10.dip0.t-ipconnect.de] has quit. (Client Quit)
#491 [15:23] <josta_> Here is the save log from dxdiag https://paste.ubuntu.com/p/mpBQQk7ktC/
#492 [15:26] <josta_> was this helpful?
#493 [15:30] <mattym> josta_, Download and Install the file from this page https://www.geforce.com/drivers/results/131441
#494 [15:33] <josta_> ok, I'll do
#495 [15:34] <josta_> the download will take a few minuts. My internet is slow... *cry* ^^
#496 [15:40] * coolboy6 [webchat@162-194-209-18.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#497 [15:41] <coolboy6> ERROR :( Unable to save download. hr_hr.json
#498 [15:42] <coolboy6> how do u fix?
#499 [15:43] * coolboy6 [webchat@162-194-209-18.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#500 [15:48] <josta_> now restart. till in a few minuts
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#502 [15:54] * villuvallu [webchat@37-33-45-167.bb.dnainternet.fi] has joined #minecrafthelp
#503 [15:54] <josta> here I am again, just try to restart MC but it takes very long to start
#504 [15:54] <villuvallu> Hello
#505 [16:03] <josta> Same problem again
#506 [16:03] * tgrafk12 [webchat@74-36-97-29.dr02.apvy.mn.frontiernet.net] has joined #minecrafthelp
#507 [16:03] <tgrafk12> I have minecraft for Windows 7. How do i change it to Windows 10?
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#510 [16:05] <josta> same problem again...
#511 [16:05] * LunaClouds [webchat@179.7.193.72] has quit. (Client Quit)
#512 [16:05] <josta> again the milky window with a result of the same error of bevore
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#516 [16:09] <josta> Up to now I belive that MC is maybe programmed, that it should't work fine on Win7 to make users use Win10. Why is it so hard to yust start this stup*d MC??
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#519 [16:11] <josta> A gane for about 20€ isn't possible to run on Win7? I have enough for today. MC isn't the same like that one I had bought a few years ago... Holy shit
#520 [16:11] <Absol> josta: Please keep it civil
#521 [16:11] <josta> ok
#522 [16:11] <villuvallu> Will there be more people here tomorrow?
#523 [16:12] <josta> But could you say one reason, why it isn't possible to run iit. I am trying to get it for over an hour now. This is not realy an success of Microsoft...
#524 [16:13] <josta> Sorry for my lazy words one abouve my last one
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#526 [16:15] <josta> But my final point for today is still: This lazy installer was the worst stuff Microsoft had done to the users.
#527 [16:15] * LunaClouds [webchat@179.7.193.72] has quit. (Quit: Web client closed)
#528 [16:15] <josta> Over and out for today. My time cost to much for just waiting for a game that do not work
#529 [16:15] <josta> bb
#530 [16:15] * josta [webchat@p4FF09015.dip0.t-ipconnect.de] has quit. (Quit: Web client closed)
#531 [16:18] <villuvallu> Anyone here?
#532 [16:18] <villuvallu> Having trouble with my friends server
#533 [16:20] <tgrafk12> Hey villuvallu, what is happening?
#534 [16:21] <tgrafk12> Hello?
#535 [16:22] <tgrafk12> I have minecraft for Windows 7. How do i change it to Windows 10?
#536 [16:27] * sphicey445MC [webchat@cpe-142-105-239-104.twcny.res.rr.com] has joined #minecrafthelp
#537 [16:28] <sphicey445MC> how do I setup a server on a older version like 1.12
#538 [16:28] <villuvallu> Ah sorry
#539 [16:29] <sphicey445MC> what
#540 [16:29] <villuvallu> My friend bought a server and it was working fine until I started to get kicked by the server
#541 [16:29] * sphicey445MC [webchat@cpe-142-105-239-104.twcny.res.rr.com] has quit. (Client Quit)
#542 [16:30] <villuvallu> I get these "Internal Exception" messages
#543 [16:30] * Disio [webchat@net-47-53-57-198.cust.vodafonedsl.it] has joined #minecrafthelp
#544 [16:30] <Disio> hi
#545 [16:32] <Disio> could you ask me if i can transfer my Minecraft account from Windows 10 edition to Java edition?
#546 [16:32] <tgrafk12> No, i have it for Windows 7
#547 [16:32] <tgrafk12> But i upgraded to Windows 10 recently
#548 [16:33] * Fireworkstars46 [webchat@pool-108-11-186-86.nrflva.fios.verizon.net] has joined #minecrafthelp
#549 [16:33] <tgrafk12> and i tried to play but i get this Crash Report
#550 [16:34] <Disio> ah... ok
#551 [16:34] <Disio> thx
#552 [16:34] <tgrafk12> hold on. it wont show me the crash report
#553 [16:35] <tgrafk12> Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:848) at org
#554 [16:35] <Disio> uhm... i understood
#555 [16:35] <Fireworkstars46> My mcpe skins aren’t working. Does anyone know know to fix this? https://prnt.sc/ir9pvt
#556 [16:37] <tgrafk12> is it the right format?
#557 [16:37] <Fireworkstars46> Yes
#558 [16:37] * PLXDLOL69 [webchat@user-94-254-164-82.play-internet.pl] has joined #minecrafthelp
#559 [16:38] <tgrafk12> what Skin creator did you use/
#560 [16:38] <tgrafk12> ?
#561 [16:38] * PLXDLOL69 [webchat@user-94-254-164-82.play-internet.pl] has quit. (Client Quit)
#562 [16:38] <villuvallu> What does an "Internal Exception" mean?
#563 [16:39] <Fireworkstars46> What do you mean by creator?
#564 [16:39] <tgrafk12> Did you create the skin?
#565 [16:39] <tgrafk12> Or did you find it from a website/
#566 [16:39] <tgrafk12> ?
#567 [16:39] * Disio [webchat@net-47-53-57-198.cust.vodafonedsl.it] has quit. (Quit: Web client closed)
#568 [16:40] <villuvallu> Hey
#569 [16:40] <villuvallu> "Internal Exception"
#570 [16:40] <Fireworkstars46> I got it from skindex.com
#571 [16:42] <tgrafk12> ok, how many pixels is it? Length and Width
#572 [16:42] <villuvallu> Jesus Christ
#573 [16:42] <villuvallu> Bye
#574 [16:42] <villuvallu> No help
#575 [16:43] <tgrafk12> if the body and or any limbs are differnt than the normal then it will not format to the right width and hight of the head or torso
#576 [16:44] <Fireworkstars46> It’s 64 by 64
#577 [16:45] <tgrafk12> Thats the right size...
#578 [16:45] <tgrafk12> Hm.
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#580 [16:45] <tgrafk12> are u on mobile?
#581 [16:45] <Fireworkstars46> Yes
#582 [16:45] <tgrafk12> oh.
#583 [16:45] <tgrafk12> Wel
#584 [16:45] <tgrafk12> l
#585 [16:46] <tgrafk12> try another skin.
#586 [16:46] <tgrafk12> if that does not work than i dont know
#587 [16:46] <tgrafk12> sorry
#588 [16:46] <tgrafk12> I came to try and fix my PC Windows 10 Verson
#589 [16:46] <tgrafk12> Version
#590 [16:47] <Fireworkstars46> The skin was working before but this new update stopped it from working
#591 [16:47] <tgrafk12> What version are you/
#592 [16:47] <tgrafk12> ?
#593 [16:47] <tgrafk12> latest?
#594 [16:48] <Fireworkstars46> 1.2.11
#595 [16:49] <tgrafk12> have you tried to restart your phone or reinstall MC?
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#598 [16:50] <Fireworkstars46> I tried restarting my iPhone but for reinstalling mcpe I didn’t yet.
#599 [16:50] <Fireworkstars46> I tried restarting my iPhone but for reinstalling mcpe I didn’t yet.
#600 [16:50] * Elizabeth_ [webchat@ool-4579a265.dyn.optonline.net] has left #minecrafthelp
#601 [16:52] <tgrafk12> Ok, i would try that, if it does not work than i really dont know
#602 [16:53] <tgrafk12> Sometimes, hardware dosent install correctly, it want to do it fast. So the user can use it
#603 [16:54] <tgrafk12> If its an older phone (iPhone 5 or below or Android Ver 1.1.3 below) it may not run correctly
#604 [16:55] <Fireworkstars46> I have iPhone se on iOS 11.2.6
#605 [16:56] <tgrafk12> ok, it should run correctly
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#609 [17:01] <meggomegg> My account has been migrated and I cant remember doing it at all. I can't access my account anymore
#610 [17:01] * Fireworkstars46 [webchat@pool-108-11-186-86.nrflva.fios.verizon.net] has joined #minecrafthelp
#611 [17:01] <meggomegg> what can I do to get my account back?
#612 [17:01] <Fireworkstars46> How do I backup my worlds so I don’t loose them?
#613 [17:05] <tgrafk12> Fireworkstar46
#614 [17:05] <tgrafk12> Do you have somesort of a removeable storage?
#615 [17:06] <Fireworkstars46> Cause when I reinstal mcpe it will delete everything
#616 [17:06] <tgrafk12> oh, true
#617 [17:06] <tgrafk12> hm
#618 [17:06] <tgrafk12> i guess i havent had MC on my phone
#619 [17:07] <tgrafk12> and i have no clue what the files for the game are
#620 [17:07] <tgrafk12> and added to that. i have an android.
#621 [17:08] <tgrafk12> Im super sorry i canot help you there.
#622 [17:08] <tgrafk12> Bye everyone!
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#625 [17:15] * AllowingApple58 [webchat@189.215.142.57.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#626 [17:16] <AllowingApple58> I have problems when entering my realm
#627 [17:23] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#628 [17:35] * Paches [webchat@24.42.210.179] has joined #minecrafthelp
#629 [17:37] <Paches> OkayI was just wondering if there is anyway to submit a support ticket without logging in? I bought minecraft 9 years ago when it was real cheap. The original email account was a yahoo account that was deleted(Yahoo deletes unused accounts) so I can't recover the account information or transfer over since the email is gone. What do I do
#630 [17:37] <Paches> Basically can't access minecraft since I don't remember my username or password, and lost the email
#631 [17:37] <Paches> account
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#635 [17:58] <sphicey445MC> how do I make a 1.12 server
#636 [17:59] <sphicey445MC> somone
#637 [18:05] * mcarchitech [webchat@c-73-152-131-124.hsd1.va.comcast.net] has joined #minecrafthelp
#638 [18:06] <mcarchitech> how do you log in to your account if you know the login but the email is terminated that you used but it asks for security questions to authenticate its you but you forgot those aswel... ?
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#644 [18:54] * SucceededKills [webchat@D9789CBD.cm-3-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#645 [18:55] <SucceededKills> Hey
#646 [18:56] <SucceededKills> today i bought a cape on optifine and when thats was completed i wanted to apply the cape by relogging but when i did i didnt let me log in anymore
#647 [18:56] <SucceededKills> even on the optifine website it didnt work
#648 [18:57] <SucceededKills> can someone help ?
#649 [18:57] <mattym> SucceededKills, Don't log in with your account on sites that are not minecraft.net or mojang.com
#650 [18:57] <mattym> ??> SucceededKills account/send-email
#651 [18:57] <Absol> SucceededKills: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#652 [18:57] <Absol> SucceededKills: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#653 [18:57] <SucceededKills> thankyou !
#654 [18:57] <SucceededKills> thankyou !
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#658 [19:12] * slade [webchat@D9789CBD.cm-3-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#659 [19:13] <slade> Can someone tell me if Optifine hacks Minecraft accounts ? because i bought a cape today and since then i cant login to Mojang, Optifine and even Minecraft itself.
#660 [19:14] <mattym> slade, I already told you, don't login with your account details on sites not owned by Mojang.
#661 [19:14] <slade> So i can assume, my account has been hacked
#662 [19:15] <mattym> slade, Probably.
#663 [19:15] <slade> Oke ! thnkx have a good day
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#667 [20:01] * jorja [webchat@67.213.24.235] has joined #minecrafthelp
#668 [20:01] <jorja> Hello
#669 [20:02] <jorja> I was wondering if there was a way to stop the game from giving a not responding error when trying to play JAVA version of the game
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#674 [20:47] * Nickumtoo225 [webchat@174-17-45-98.phnx.qwest.net] has joined #minecrafthelp
#675 [20:48] <Nickumtoo225> can i recover my original minecraft username and password if i forgot them using my email that i have access too?
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#678 [20:54] <Tristan> canot connect to surver on mincraft logen
#679 [20:55] * Tristan [webchat@69.167.3.68] has quit. (Client Quit)
#680 [20:55] * Tristan [webchat@cpe-172-113-162-70.socal.res.rr.com] has joined #minecrafthelp
#681 [20:55] <Tristan> canot connect to surver on mincraft logen
#682 [20:55] <Tristan> canot connect to surver on mincraft logen
#683 [20:57] * Tristan [webchat@cpe-172-113-162-70.socal.res.rr.com] has quit. (Client Quit)
#684 [21:28] * Trondaripper [webchat@S01065039555c3715.cc.shawcable.net] has joined #minecrafthelp
#685 [21:29] <Trondaripper> I have bought my account about 4 years ago and want to retrieve it.
#686 [21:29] <Trondaripper> I can fire off my emails if you can privately check them
#687 [21:30] <Trondaripper> J just need to find my of account
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