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#3 [00:27] * Mitchellow [webchat@30.sub-174-255-130.myvzw.com] has joined #minecrafthelp
#4 [00:28] <Mitchellow> I am having issues running minecraft, I am crashing on start and its saying "Error: org.lwjgl.LWJGLException: Pixel format not accelerated"
#5 [00:42] <thgilfodrol> ??> Mitchellow win/dxdiag
#6 [00:42] <Absol> Mitchellow: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#7 [01:11] <Mitchellow> I have tried to follow the instructions, They had left me with nothing. I tried updating my drivers and nothing worked. Thats why im here
#8 [01:13] <thgilfodrol> Mitchellow: what do you mean by them leaving you with nothing?
#9 [01:14] <Mitchellow> The instructions have led me to find no fix, No probability of finding one either
#10 [01:14] <thgilfodrol> Mitchellow: the instructions are not intended to fix anything, they are to provide us with information on your system
#11 [01:25] * RCG [webchat@c-98-203-241-34.hsd1.wa.comcast.net] has joined #minecrafthelp
#12 [01:26] <RCG> I'd like help resolving a launch issue where Minecraft won't launch saying that it can't find the Java run time even though it is there
#13 [04:27] * tg2502 [webchat@155.143.147.200] has joined #minecrafthelp
#14 [04:29] <tg2502> Hi, So for the last few months ive been trying to recover my minecraft account but for some reason i havent been able to find it! Ive searched through all my emails (different ones too) I forgot my email and password awhile ago for my account which is the cause of this problem and every time i tried sending a email to reset my password or something it never worked ;/ Im pretty sure i got some bills from when i brought on different minecraft servers t
#15 [04:29] <tg2502> that would be cool!
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#21 [06:41] <Thaala> my minecraft is having a problem with launcher
#22 [06:41] <Thaala> I need help
#23 [06:44] <Thaala> This is a message that appears "ERROR an unexpected problem for the game stopped working"
#24 [06:58] * Twoodle [webchat@188.126.80.56] has joined #minecrafthelp
#25 [06:58] <Twoodle> Hello! I'm having the issue with "Invalid credentials.", yet the password and email is correct.
#26 [07:09] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#27 [07:16] <Thaala> :/
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#37 [07:48] * villuvallu [webchat@37-33-45-167.bb.dnainternet.fi] has joined #minecrafthelp
#38 [07:48] <villuvallu> Hello I have a problem with my friends server
#39 [07:51] <villuvallu> The server just randomly kicks me
#40 [07:52] <villuvallu> And no one else gets kicked
#41 [07:52] * T1M [~T1M@2a0a-a540-59e9-0-bc30-7c24-5ac-4877.ipv6dyn.netcologne.de] has joined #minecrafthelp
#42 [07:55] <villuvallu> T1M are you here to help?
#43 [07:56] <T1M> unfortunately not, but i could try
#44 [07:56] <villuvallu> My friends server keeps kicking me randomly
#45 [07:57] <villuvallu> And no one else
#46 [07:57] <T1M> well, i don't think you'll need support for that, because we won't be able to help you in that situation
#47 [07:58] <villuvallu> I get these "Internal Exception" messages
#48 [07:58] <T1M> so you can't even connect to the server?
#49 [07:59] <villuvallu> I can connect to it.
#50 [08:00] <villuvallu> I have reinstalled Minecraft
#51 [08:00] <villuvallu> I haven the latest Java 8 version
#52 [08:00] <villuvallu> or build
#53 [08:00] <T1M> and after a few seconds you'll disconnect from the server with the message "internal exception"?
#54 [08:07] * vlad [webchat@185.41.23.143] has joined #minecrafthelp
#55 [08:09] <villuvallu> Sorry, yes
#56 [08:09] <villuvallu> Sometimes I can play for 30 minutes straight
#57 [08:11] <T1M> i would disagree that they kick you from the server, it could be a connection problem likely, but i'm not sure
#58 [08:12] <villuvallu> It's weird and frustrating
#59 [08:15] * NVfGYzG6ZZRnspjK [webchat@185.41.23.143] has joined #minecrafthelp
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#63 [08:37] <T1M> @villuvallu, sorry for responsing late. yes it is but it has nothing to do with your friends or someone who kicks you
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#69 [08:53] <Thaala> I have a problem with no initiator
#70 [08:56] * villuvallu [webchat@37-33-45-167.bb.dnainternet.fi] has quit. (Ping timeout: 180 seconds)
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#72 [09:28] * villuvallu [webchat@37-33-45-167.bb.dnainternet.fi] has joined #minecrafthelp
#73 [09:28] <villuvallu> Hi
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#77 [09:54] <villuvallu> My friends server keeps throwing me out because there is an "Internal Exception"
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#82 [10:04] <TheGuhBR> ho
#83 [10:04] <Gamersheep011> my minecraft is crashing every time i try to play
#84 [10:04] <TheGuhBR> i need to help.My minecraft don't open
#85 [10:05] <TheGuhBR> I have already uninstalled the game and installed again 3 times, both deleted the .minecraft folder as well, I uninstalled and installed a newer java 4 times, I updated the video card driver, until I replaced the .minecraft folder with that of a friend .I'm desperate.
#86 [10:05] <Gamersheep011> pls help
#87 [10:06] <urielsalis> ??> Gamersheep011 launcher/log
#88 [10:06] <Absol> Gamersheep011: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#89 [10:07] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has quit. (Quit: System.exit(69))
#90 [10:07] * Quinten [webchat@216.252.52.162] has joined #minecrafthelp
#91 [10:08] <Quinten> My xbox one better together save is no longer there. It deleted itself
#92 [10:11] <Gamersheep011> https://paste.ubuntu.com/p/VQrRSkd5Xj/
#93 [10:11] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has joined #minecrafthelp
#94 [10:11] <urielsalis> ??> Gamersheep011 win/dxdiag
#95 [10:11] <Absol> Gamersheep011: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#96 [10:12] * Quinten [webchat@216.252.52.162] has quit. (Ping timeout: 180 seconds)
#97 [10:12] <Gamersheep011> https://paste.ubuntu.com/p/6thPVYHpPc/
#98 [10:13] <TheGuhBR> I have already uninstalled the game and installed again 3 times, both deleted the .minecraft folder as well, I uninstalled and installed a newer java 4 times, I updated the video card driver, until I replaced the .minecraft folder with that of a friend .I'm desperate.
#99 [10:13] <TheGuhBR> Someone Help me?
#100 [10:14] <urielsalis> TheGuhBR, and what is your issue?
#101 [10:15] <TheGuhBR> my minecraft don't open
#102 [10:16] <TheGuhBR> and i unistalled the game and java 3 times,
#103 [10:16] <Gamersheep011> https://paste.ubuntu.com/p/6thPVYHpPc/
#104 [10:16] <TheGuhBR> updated the video card driver too
#105 [10:16] <TheGuhBR> but don't fix
#106 [10:16] <urielsalis> TheGuhBR, give us the dxdiag
#107 [10:17] <urielsalis> Gamersheep011, download and install https://www.geforce.com/drivers/results/131443
#108 [10:17] <TheGuhBR> Wait a minute pls
#109 [10:18] <TheGuhBR> you want a dxdiag in .xml or .txt?
#110 [10:18] <urielsalis> TheGuhBR, txt
#111 [10:19] <TheGuhBR> ok
#112 [10:19] <TheGuhBR> how i give to you now?
#113 [10:19] <urielsalis> ??> TheGuhBR paste
#114 [10:19] <Absol> TheGuhBR: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#115 [10:22] <TheGuhBR> ok
#116 [10:22] <TheGuhBR> https://paste.ubuntu.com/p/RjYfsQVhpg/
#117 [10:22] <TheGuhBR> Please help me
#118 [10:22] <urielsalis> TheGuhBR, download and install https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210
#119 [10:24] <TheGuhBR> Only this?
#120 [10:25] <urielsalis> TheGuhBR, yes
#121 [10:25] <TheGuhBR> ok,i'm waiting the download
#122 [10:29] * MQe [webchat@c-c94be255.40053-0-69706f6e6c79.cust.bredbandsbolaget.se] has joined #minecrafthelp
#123 [10:29] <MQe> hello?
#124 [10:30] <MQe> i have redeemed my free minecraft windows 10 edition but i dont remember my account i redeemed on...
#125 [10:30] <MQe> i have redeemed my free minecraft windows 10 edition but i dont remember my account i redeemed on...
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#127 [10:34] * drahc [webchat@242-125-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#128 [10:34] <drahc> Hi
#129 [10:34] <drahc> I've got a problem w/ trying to start mc
#130 [10:35] <drahc> For some reason when i try starting minecraft (from the minecraft launcher it can't find a map but if i look to that string on my computer it seems to be there
#131 [10:35] <drahc> can somebody help me?
#132 [10:37] <drahc> nobody?^^
#133 [10:38] <Gamersheep011> thank you
#134 [10:39] * Gamersheep011 [webchat@182.55.129.139] has quit. (Quit: Web client closed)
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#136 [10:41] * drahc [webchat@242-125-128-083.dynamic.caiway.nl] has left #minecrafthelp
#137 [10:42] <TheGuhBR> i'm downloading my program
#138 [10:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#139 [11:06] * e_l1997 [~quassel@2.65.103.83.mobile.tre.se] has joined #minecrafthelp
#140 [11:20] <TheGuhBR> That link is wrong
#141 [11:20] <TheGuhBR> because that drivers is not compatible with my pc
#142 [11:36] * McGamer1998 [webchat@dyndsl-037-138-188-034.ewe-ip-backbone.de] has joined #minecrafthelp
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#144 [11:40] * Commented [webchat@ua-84-219-203-109.cust.bredbandsbolaget.se] has joined #minecrafthelp
#145 [11:40] <Commented> Hey i got a problem with chaning email
#146 [11:42] * el97 [~quassel@79.138.200.102.bredband.tre.se] has joined #minecrafthelp
#147 [11:48] * ADI4N [webchat@84.82.97.142] has joined #minecrafthelp
#148 [11:48] <ADI4N> I am having problems with downloading it says it cant download and save file is_is.lang
#149 [11:48] <ADI4N> I can download everything under 1.8 fine
#150 [11:49] * plshelpme [webchat@cpe-82-40.lightnet.ie] has joined #minecrafthelp
#151 [11:49] <plshelpme> I keep getting this error message everytime i press Play on the launcher 'The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated'
#152 [11:50] <plshelpme> I have restarted my computer and tried again
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#155 [11:58] * Commented [webchat@ua-84-219-203-109.cust.bredbandsbolaget.se] has quit. (Ping timeout: 180 seconds)
#156 [11:58] <TheGuhBR> i need help
#157 [12:02] <TheGuhBR> someone?
#158 [12:03] <TheGuhBR> can someone help me?
#159 [12:13] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#160 [12:15] <TheGuhBR> someone help me
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#173 [13:53] * Nenne2012 [webchat@c83-253-106-57.bredband.comhem.se] has joined #minecrafthelp
#174 [13:53] <Nenne2012> Couldn't connect to server
#175 [13:56] <Nenne2012> Help?
#176 [13:58] * el97 [~quassel@79.138.200.102.bredband.tre.se] has quit. (Read error: Connection reset by peer)
#177 [13:59] <Nenne2012> Fuck you then lol
#178 [13:59] <Absol> Nenne2012: Please keep it civil
#179 [13:59] * e_l1997 [~quassel@79.138.200.102.bredband.tre.se] has joined #minecrafthelp
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#187 [14:11] <Atlatl> I wanted to change the email i use for my minecraft account because i deleted my original one but i didnt secure it
#188 [14:11] <Thaala> ERROR LAUNCHER The Java runtime could not be found. Error details: The system can not find the rail Name of the file to disk: javaw.exe Location: C: / Program Files \ Java \ jre1.8.0_101 \ bin \ javaw.exe There is: false . Please Help
#189 [14:13] * Atlatl [webchat@174-18-30-252.tcso.qwest.net] has quit. (Client Quit)
#190 [14:13] <Thaala> anybody here ?
#191 [14:13] * Atlatl [webchat@174-18-30-252.tcso.qwest.net] has joined #minecrafthelp
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#193 [14:50] * Arma [webchat@80.233.217.74] has joined #minecrafthelp
#194 [14:50] <Arma> hello ?
#195 [14:50] <Arma> is anyone here ?~
#196 [14:51] <Anna> just explain what your issue is
#197 [14:51] <Arma> soooo
#198 [14:52] <Arma> when i play on a server like Hypixel my fps is totally normal
#199 [14:52] * _Hanna_08 [webchat@212-181-183-174-no509.tbcn.telia.com] has joined #minecrafthelp
#200 [14:52] <Arma> but when i host a server myself and play with my friend it gets really laggy
#201 [14:52] <Arma> and i dont know why
#202 [14:52] <_Hanna_08> Unable to log on even after resetting the PW, able to log on with PW on account page on mojang
#203 [14:53] <Arma> what ?
#204 [14:53] <Anna> _Hanna_08: tried waiting an hour without logging in?
#205 [14:53] <_Hanna_08> yes
#206 [14:53] <urielsalis> ??> _Hanna_08 tools/hjt
#207 [14:53] <Absol> _Hanna_08: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#208 [14:53] <Absol> _Hanna_08: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#209 [14:53] <_Hanna_08> ok,
#210 [14:54] <Arma> hello ?
#211 [14:54] <urielsalis> Arma, If the connection of the server is not good enough you will get lag
#212 [14:55] <Arma> no my internet connection is good
#213 [14:55] <_Hanna_08> https://paste.ubuntu.com/p/hx5WFjX87C/
#214 [14:55] <Arma> and ive tried to run the server on an other computer
#215 [14:55] <Arma> but still the frames are bad
#216 [14:56] <urielsalis> ??> _Hanna_08 av/mcafee
#217 [14:56] <Absol> _Hanna_08: McAfee anti-virus is a terrible virus protection solution, and was even abandoned by its creator John McAfee.
#218 [14:56] <urielsalis> ??> _Hanna_08 av/mcafee/uninstall
#219 [14:56] <Absol> _Hanna_08: It is known to cause all sorts of connection problems, and is recommended to be removed and replaced with another solution such as Avast! anti-virus.
#220 [14:56] <Absol> _Hanna_08: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#221 [14:57] <Arma> and i just dont get why
#222 [14:57] <Arma> the frames are so bad
#223 [14:58] * _Hanna_08_ [webchat@212-181-183-174-no509.tbcn.telia.com] has joined #minecrafthelp
#224 [14:59] <Arma> because when i play a server that i dont host
#225 [14:59] <_Hanna_08_> Log off by mistake, are uninstalling McAfee, what was the proposal to use instead?
#226 [14:59] <Arma> every thing runs smoothly
#227 [15:00] <urielsalis> _Hanna_08_, hm?
#228 [15:00] <_Hanna_08_> Instead of Mcafee I mean
#229 [15:00] <urielsalis> Arma, if you are hosting it in the same computer, your computer has to run both the server and your client, so you will get less performance in your client
#230 [15:00] <_Hanna_08_> and I can still not log on, do I need to wait
#231 [15:00] <urielsalis> _Hanna_08_, To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#232 [15:01] * _Hanna_08 [webchat@212-181-183-174-no509.tbcn.telia.com] has quit. (Ping timeout: 180 seconds)
#233 [15:01] <Arma> but if i tried running it on a different computer and the frames are still bad ?
#234 [15:01] <Arma> what could be the cause of that ?
#235 [15:03] <urielsalis> Arma, there are a lot of things that might cause that
#236 [15:03] <Arma> like what ?
#237 [15:06] <Arma> name just the most common reasons
#238 [15:06] <Arma> and what could be the solutions
#239 [15:07] <Arma> cause i dont like having low frames when i play with my friends
#240 [15:09] * lux [webchat@94-255-159-86.cust.bredband2.com] has joined #minecrafthelp
#241 [15:11] <lux> Hi, im having the download file error like "failed to download file cs.cz.lang". Have had it for months and cant play at all. I dont have ByteDefence or any other known incompatible program installed.
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#245 [15:36] <_Hanna_08> Now we have complete removed McAfee, but still not possible to log on
#246 [15:36] <_Hanna_08> have uninstalled and installed minecraft again
#247 [15:38] <_Hanna_08> Appriciate any help
#248 [15:40] <_Hanna_08> Anyone
#249 [15:42] <_Hanna_08> hello?
#250 [15:42] * _Hanna_08 [webchat@212-181-183-174-no509.tbcn.telia.com] has quit. (Quit: Web client closed)
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#252 [15:44] <_Hanna_08> Have now uninstalled McAfee and still not able to log in to minecraft, seriously need help
#253 [15:45] <grandrolf> did you restart your computer after?
#254 [15:48] <_Hanna_08> yes
#255 [15:49] <grandrolf> can you create a new hijack report and share, just like before - to verify that everything is ok
#256 [15:51] <_Hanna_08> any chance u can send the link.....
#257 [15:51] <_Hanna_08> not a computer wizard
#258 [15:52] <grandrolf> ??> _Hanna_08 tools/hjt
#259 [15:52] <Absol> _Hanna_08: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#260 [15:52] <Absol> _Hanna_08: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#261 [15:53] <_Hanna_08> https://paste.ubuntu.com/p/6n6NVhGq3P/
#262 [15:54] <grandrolf> mcafee is still there
#263 [15:55] <_Hanna_08> argh.... will uninstall that as well...
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#265 [16:15] * _Hanna_08 [webchat@212-181-183-174-no509.tbcn.telia.com] has joined #minecrafthelp
#266 [16:16] <_Hanna_08> now McAfee should be compltley removed, and still cannot log on
#267 [16:27] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#268 [16:28] * rcmaehl [~null@2607:fcc8:bf1b:7700:957e:8bf1:6ab7:9934] has joined #minecrafthelp
#269 [16:31] * pascal [webchat@ip5451f7b8.direct-adsl.nl] has joined #minecrafthelp
#270 [16:32] <pascal> okay i have some problems with the whole Pixel format not accelerated and i have no idea how to fix this
#271 [17:03] * KlnC [webchat@c-76-106-228-144.hsd1.fl.comcast.net] has joined #minecrafthelp
#272 [17:05] <KlnC> I still have not received the verification code. I've double checked my emaill address and looked in the spam folder. When I ask for the code to be resent it says email verification failed
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#275 [18:04] * Espercorn kicked jjs999jjs from #minecrafthelp (Reason: js999jjs :User is banned from this channel)
#276 [18:04] * minerdesiderio [webchat@24.231.21.169] has joined #minecrafthelp
#277 [18:05] <minerdesiderio> Hello, I am getting this error: "We could not authenticate you against our servers. Please try to log out and then log back in again."
#278 [18:05] <minerdesiderio> I also am unable to see the store page.
#279 [18:05] <minerdesiderio> New account. Any ideas on what could be causing it?
#280 [18:06] <mattym> minerdesiderio, Seems to be a server issues on Mojangs side at the moment. Try again later.
#281 [18:07] <minerdesiderio> Ok. It has nothing to do with my account?
#282 [18:08] <mattym> minerdesiderio, Likely not, the server status page is currently unable to check the online status, so best bet is to wait and see what happens.
#283 [18:08] <minerdesiderio> Where can I find this page that checks the status?
#284 [18:09] <mattym> minerdesiderio, help.mojang.com
#285 [18:09] <minerdesiderio> Ah ok. Thanks.
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#292 [18:25] <Chnob> Is anyone else unable to log into the website?
#293 [18:25] <mattym> Chnob, There are currently service issues. Check again later.
#294 [18:25] <Chnob> Alright, thank you for the swift answer, mattym
#295 [18:26] * Chnob [webchat@56349982.rev.stofanet.dk] has quit. (Client Quit)
#296 [18:35] * Ipid [webchat@75-33-195-113.lightspeed.snrmca.sbcglobal.net] has joined #minecrafthelp
#297 [18:36] <Ipid> Hi there. I've been trying to access my Java Realms server, but it says I haven't subscribed to one. I have paid the last bill, but it seems to not be recognizing it.
#298 [18:36] <Ipid> Any ideas?
#299 [18:37] <mattym> Ipid, Multiplayer session servers are down right now, so check again at a later time.
#300 [18:37] <Ipid> OK. I guess it's good to know that it's not just me right now. Bad news is that it's down for everyone.
#301 [18:38] <Ipid> Thank you!
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#306 [18:56] * N17 [webchat@c-66-177-229-129.hsd1.fl.comcast.net] has joined #minecrafthelp
#307 [18:57] <N17> Hey I am having the issue with not being able to click anything in the game. Like once I launch the game, I can't click Singplayer, Multiplayer, Options, etc
#308 [18:58] * ycnicholas [webchat@c-73-174-246-72.hsd1.pa.comcast.net] has joined #minecrafthelp
#309 [18:58] <N17> I am on Windows if that helps
#310 [18:59] * HZ [webchat@rn-nat-129-97-131-0.dynamic.uwaterloo.ca] has joined #minecrafthelp
#311 [18:59] <ycnicholas> I am recieving this error message "AUTHENTICATION FAILED × We could not authenticate you against our servers. Please try to log out and then log back in again." When attempting to login to the Mojang website. Any ideas? This prevents me from accessing my account or minecraft itself...
#312 [19:00] <HZ> Same problem here
#313 [19:00] <mattym> Auth servers are down, try again later.
#314 [19:00] <HZ> Also realm servers are down I think
#315 [19:00] <HZ> What about realm? are they also down for now?
#316 [19:01] <ycnicholas> oh, thank god it's not on my end. thanks
#317 [19:01] <mattym> If auth servers are down, it doesnt really matter what else is, nothing will work
#318 [19:01] <HZ> oh...that's sad...thanks for answering!!
#319 [19:03] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
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#321 [19:06] * Braeden [webchat@cpe-76-176-181-206.san.res.rr.com] has joined #minecrafthelp
#322 [19:08] <Braeden> I was just playing on my minecraft server and I changed the world so that I could change the ore spawn rate and dungeans and such, then when I opened minecraft launcher up again it said API server down or something and now it says unable to fetch server status and when I click on my server it says it cant open it why is that?
#323 [19:08] <mattym> Braeden, The servers are currently down. Try again later.
#324 [19:09] <Braeden> For Minecraft
#325 [19:09] <mattym> Braeden, Yes
#326 [19:09] <Braeden> Are you even a real person
#327 [19:09] <Braeden> or are you just trying to avoid the question
#328 [19:09] <Braeden> And how do I know you work for Mojang at all
#329 [19:10] <mattym> Braeden, No one here works for Mojang. The server status page shows them as offline or unreachable.
#330 [19:10] <Braeden> ok thank you for your help and do you think that It will mess up my server
#331 [19:11] <mattym> Braeden, No, you just wont be able to join it till everything is back online.
#332 [19:11] <Braeden> do you have any estimate of when that will be?
#333 [19:11] <mattym> Braeden, No
#334 [19:12] <Braeden> ok where could I see the website that says it is down
#335 [19:13] * UNI_CLARINHA [webchat@179.55.121.152] has joined #minecrafthelp
#336 [19:13] <mattym> Braeden, help.mojang.com
#337 [19:13] <UNI_CLARINHA> https://paste.ubuntu.com/p/Jng9zG6QkX/
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#342 [19:27] * AWESOME0724 [webchat@24-40-246-91.fidnet.com] has joined #minecrafthelp
#343 [19:27] <AWESOME0724> every time i try to star up minecraft, i click play, the loading bar fills up, then the game crashes
#344 [19:27] <AWESOME0724> https://bugs.mojang.com/browse/MC-32606
#345 [19:28] <AWESOME0724> ive followed the instructions on this post regarding updating my drivers and all but it still wont run
#346 [19:29] <mattym> AWESOME0724, Did you do the other steps regarding adjusting the options?
#347 [19:31] <AWESOME0724> ive done the thing in the launcher but i cant get the game to open to change the in-game settings
#348 [19:31] <mattym> ??> AWESOME0724 win/dxdiag
#349 [19:31] <Absol> AWESOME0724: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#350 [19:33] <AWESOME0724> https://paste.ubuntu.com/p/vKHpzPcSHS/
#351 [19:34] * ycnicholas [webchat@c-73-174-246-72.hsd1.pa.comcast.net] has quit. (Ping timeout: 180 seconds)
#352 [19:39] <mattym> AWESOME0724, One moment
#353 [19:39] <mattym> AWESOME0724, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-?product=88345
#354 [19:47] <AWESOME0724> did that but i got an error message while it was instaliing saying "the driver being installed is not validated for thie computer. Please obtain the appropriate driver from the computer manufacturer"
#355 [19:49] <mattym> AWESOME0724, you will need to contact Dell support for the correct driver.
#356 [19:51] <AWESOME0724> ive been on the dell support site already and i updated all of my drivers
#357 [19:52] <mattym> AWESOME0724, Then their is not the most up to date version
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#359 [20:06] * AWESOME0724 [webchat@24-40-246-91.fidnet.com] has joined #minecrafthelp
#360 [20:06] <AWESOME0724> i updated one of the drivers that i'd left out manually and it still wont start
#361 [20:10] * lil_fiction [webchat@4.bd.35a9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#362 [20:12] <lil_fiction> my minecraft will let me log on to my phone but not my pc i changed password but now it says incorrect password every time i try to log in and its been over the 24 hour wating time
#363 [20:13] <lil_fiction> so im not too sure on what to do
#364 [20:17] <AWESOME0724> let me know if you guys need me to post crash logs
#365 [20:28] * jorja [webchat@67.213.24.235] has joined #minecrafthelp
#366 [20:28] <jorja> hello
#367 [20:28] <jorja> I was wondering what would cause the java version of minecrart to go into not responding mode
#368 [20:38] * Nacrene [webchat@c-69-246-177-142.hsd1.fl.comcast.net] has joined #minecrafthelp
#369 [20:40] <Nacrene> hey i made my mine craft account like 4 years ago and i dont remember my username and password my email for it was bigbendflooring@live.com and im pretty sure my username was along the lines of Pen_Castelia please help
#370 [20:40] <Nacrene> @absol
#371 [20:41] * Nacrene [webchat@c-69-246-177-142.hsd1.fl.comcast.net] has quit. (Client Quit)
#372 [20:46] <AWESOME0724> i dont really know what else to try, ive tried almost everything all of the threads covering this problem tells me to and im still not having any luck
#373 [20:46] <AWESOME0724> let me know if there's anything else needed to figure out whats up
#374 [20:49] <jorja> Black Gold Amethyst Ring
#375 [20:49] <jorja> I was wondering what would cause the java version of minecrart to go into not responding mode
#376 [21:08] * Saca3 [webchat@S0106acd1b833da00.gv.shawcable.net] has joined #minecrafthelp
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#379 [21:30] * aivearc [webchat@71-14-122-231.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#380 [21:30] <jorja> I was wondering what would cause the java version of minecrart to go into not responding mode
#381 [21:54] * ADAM [webchat@ip68-110-69-170.ph.ph.cox.net] has joined #minecrafthelp
#382 [21:55] * ADAM is now known as Guest818
#383 [21:57] <Guest818> I tried to start Minecraft, the launcher loads however when I try to start the game there is an error message saying :Error details: The system cannot find the path specified .
#384 [22:01] <jorja> I was wondering what would cause the java version of minecrart to go into not responding mode
#385 [22:02] <Guest818> could you elaborate?
#386 [22:04] <jorja> Just what I said
#387 [22:08] <jorja> Minecraft goes to Minecraft 1.11.2 (not responding) or 1.12.1 (not responding)
#388 [22:18] <jorja> I was wondering what would cause the java version of minecrart to go into not responding mode
#389 [22:24] * AWESOME0724 [webchat@24-40-246-91.fidnet.com] has quit. (Ping timeout: 180 seconds)
#390 [22:37] * Zyephor [webchat@47.157.177.83] has joined #minecrafthelp
#391 [22:38] <Zyephor> I have been getting a message saying java.io.IOException: An existing connection was forcibly closed by the remote host , and was wondering if it is my connection that is having issues
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#393 [23:17] * jonesdude25 [webchat@cpe-174-99-126-158.nc.res.rr.com] has joined #minecrafthelp
#394 [23:18] <jonesdude25> hello, I'm having issues logging into my mojang account
#395 [23:18] <jonesdude25> I've confirmed the email is correct but I cannot receive password reset emails
#396 [23:18] <jonesdude25> I haven't logged into this in several years, though I do still have my account migration email from 2015
#397 [23:19] <jonesdude25> I've checked all my folders and my spam folder for the mojang email for password reset and I cannot find it
#398 [23:19] <mattym> jonesdude25, What is/should the ingame username be?
#399 [23:19] <jonesdude25> I'm not sure, it's been years since logging in, I believe jonesdude25
#400 [23:20] <jonesdude25> the email is jonesdude25@gmail.com
#401 [23:20] <mattym> jonesdude25, Dont need the email
#402 [23:20] <mattym> jonesdude25, If the ingame name was jonesdude25 it has been changed, several times, if not by you then the account was likely compromised, you will need to contact Mojang.
#403 [23:20] <mattym> ??> jonesdude25 account/send-email
#404 [23:21] <Absol> jonesdude25: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#405 [23:21] <Absol> jonesdude25: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#406 [23:21] <jonesdude25> can you tell me what the current in game email is?
#407 [23:21] <jonesdude25> err
#408 [23:21] <jonesdude25> name
#409 [23:21] <jonesdude25> I can tell you if it's one I use
#410 [23:21] <mattym> jonesdude25, Doesnt matter.
#411 [23:21] <jonesdude25> lovely
#412 [23:21] <mattym> jonesdude25, Have you changed the name 9 times?
#413 [23:21] <jonesdude25> no
#414 [23:21] <mattym> jonesdude25, Then it was compromised
#415 [23:22] <jonesdude25> lovely
#416 [23:22] <jonesdude25> so it looks unlikely that I'll be able to log in tonight
#417 [23:25] <jonesdude25> thanks for your help by the way
#418 [23:26] <jonesdude25> though it's a bit distressing that I am likely going to have to wait several days to hear back on this, considering Minecraft is one of the largest, most successful video games in history
#419 [23:27] <jonesdude25> my account is pretty old too, I still have my original purchase confirmation email... from 2011
#420 [23:27] <jonesdude25> lol
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