#1 [00:44] * redbull [webchat@184.20.49.146] has joined #minecrafthelp
#2 [00:48] <redbull> i keep getting a error when i try to download the update it says error this download cant be saved what do i do
#3 [00:50] <Anna> remove bytefence
#4 [00:54] <redbull> this is what i get Unable to save download. en_ud.lang
#5 [00:56] <Anna> redbull: remove bytefence
#6 [00:57] <Anna> ??> redbull av/bytefebce
#7 [00:57] <Anna> ??> redbull av/bytefence
#8 [00:57] <Absol> redbull: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#12 [04:21] <sonergm101> Hello
#13 [04:22] <sonergm101> I cannot migrate my premium account which i bought in the PC beta phase (lod account very opld acc)
#14 [04:22] <sonergm101> old*
#15 [04:23] <sonergm101> when i tried to recover my email or reset it says that i do not have premium wich is wrong.
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#24 [05:55] <DarcoDiddo> can someone help me?
#25 [05:55] <DarcoDiddo> helloooooooooooooooooooo??????????????
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#27 [06:36] * Viken [webchat@79.108.28.249.dyn.user.ono.com] has joined #minecrafthelp
#28 [06:38] <Viken> Hi, my minecraft doesn't start (is java edition runing in win 10 ) i've already updated java, reinstalled minecraft and run it in win 7 compatiblity mode
#29 [06:38] <Andrio> Viken, firstly, turn off compatibility mode.
#30 [06:39] <Viken> yes i did that
#31 [06:39] <Andrio> ok
#32 [06:39] <Andrio> Viken, does the launcher start?
#33 [06:39] <Viken> yes
#34 [06:39] <Andrio> ??> Viken launcher/log
#35 [06:39] <Absol> Viken: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#36 [06:40] <Viken> the launcher and the log starts, the problem is when i start minecraft, the mojagn screen gets frozen
#37 [06:40] <Andrio> ??> Viken tools/HJT
#38 [06:40] <Absol> Viken: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#39 [06:40] <Absol> Viken: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#40 [06:42] <Viken> i don't have hjt
#41 [06:42] <Andrio> Viken, so get it.
#42 [06:43] <Viken> yep, wait a sec
#43 [06:44] <Viken> ok, i don't know what happened
#44 [06:44] <Viken> but my minecraft got repaired itself
#45 [06:44] <Viken> thanks btw
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#47 [06:57] * Zebravis [webchat@D978D955.cm-3-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#48 [06:58] <Zebravis> Hello everyone, i have an issue when i minimize my minecraft, i made a video showcasing my problem: https://youtu.be/fvfAQRcoawE
#49 [06:58] <oscar> The game crashed whilst initializing game
#50 [06:59] <oscar> The game crashed whilst initializing game how can i do
#51 [07:02] <Andrio> Zebravis, does the same thing happen on 1.12.2?
#52 [07:02] <Andrio> ??> oscar launcher/crash-log
#53 [07:02] <Absol> oscar: We need to see your crash log, which is created after a crash.
#54 [07:02] <Absol> oscar: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#55 [07:04] * Sophie [webchat@197.89.95.202] has joined #minecrafthelp
#56 [07:04] <Sophie> Hi Im having a problem launching the latest snapshot
#57 [07:04] <Zebravis> Im gonna go check @Andrio
#58 [07:05] <Zebravis> Jep, it does
#59 [07:07] <Sophie> Im having a problem launching the latest snapshot
#60 [07:10] <Andrio> Sophie, what problem?
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#62 [07:19] * viken [webchat@79.108.28.249.dyn.user.ono.com] has joined #minecrafthelp
#63 [07:19] <viken> hi gain i came back
#64 [07:20] <viken> could you passme the link of ht please?
#65 [07:20] <Sophie> It wont download it for some reason
#66 [07:20] * animeashley [webchat@34.41.1732.ip4.static.sl-reverse.com] has joined #minecrafthelp
#67 [07:21] <Andrio> ??> viken tools/HJT
#68 [07:21] <Absol> viken: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#69 [07:21] <Absol> viken: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#70 [07:21] <Andrio> Sophie, do you have ByteFence installed?
#71 [07:21] <viken> thanks
#72 [07:22] <Zebravis> Does anyone know a answer to my issue or should i just contact Mojang support?
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#74 [07:26] <viken> what option i should pick for scaning only minecraft in hjt?
#75 [07:26] <Sophie> yes I do
#76 [07:28] <Andrio> viken, Do a scan and save a log file
#77 [07:31] <viken> already this
#78 [07:31] <viken> did*
#79 [07:32] <Andrio> viken, show me the log then
#80 [07:32] <Andrio> ??> viken paste
#81 [07:32] <Absol> viken: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#82 [07:34] <Andrio> ??> Sophie AV/ByteFence
#83 [07:34] <Absol> Sophie: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#86 [07:40] <viken> Andrio
#87 [07:40] <viken> y gave you the link by pm
#88 [07:41] <Andrio> viken, you'll need to get rid of PremierOpinion.
#89 [07:41] <Andrio> ??> viken AV/ADWCleaner
#90 [07:41] <Absol> viken: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#91 [07:41] <Absol> viken: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#92 [07:45] <viken> what is premieropinion?
#93 [07:46] <Andrio> viken, it's malware.
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#101 [09:12] <GodHarambae> Hey
#102 [09:12] <GodHarambae> i need help
#103 [09:13] <GodHarambae> im typing in my email and pass right but it says wrong password on minecraft.net and in the launcher but i can login to mojang,ive reset the pass on mojang aswell and it didnt help
#104 [09:13] <GodHarambae> please someone help me
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#107 [09:50] <yoloswag420xdtm247> hey i have no clue how to update my direct x drivers, i had problems with setting the pixel format, i created a copy of my direct x and it would be very nice if you would help me with further instructions
#108 [09:51] <yoloswag420xdtm247> https://paste.ubuntu.com/p/pDy2kw6hsh/
#109 [09:51] <tyteen4a03> yoloswag420xdtm247: sec
#110 [09:52] <tyteen4a03> yoloswag420xdtm247: try this driver: http://www.nvidia.com/download/driverResults.aspx/112594/en-us
#111 [09:56] * RussMafia [webchat@97.101.37.8] has joined #minecrafthelp
#112 [09:56] <RussMafia> Good Morning!
#113 [09:56] <RussMafia> what does this mean?
#114 [09:56] <RussMafia> Error details: Cannot create a file when that file already exists Filename on disk: Install Path: C:/Users\apice\OneDrive\Documents\Curse\Minecraft\Install Exists: true
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#119 [10:14] <Viken> hi i've a little problem trying to join in a lan singleplayer world
#120 [10:14] <Viken> i got error code: io.netty.channel.abstractchannel$annotated connectexception
#121 [10:20] <Viken> it looks to be different causes for this error
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#126 [10:46] <Viken> hi im trying to connect to a lan singleplayer world and i got the error: io.netty.channel.abstractchannel$annotated connectexception im playing 1.12 and i already reinstalled minecraft
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#130 [11:21] <rj> i am not able to sign into my minecraft account and it is not associated with a mojang account because it is so old and i have no access to the old email i used on this account
#131 [11:21] <ItsMoi> I cant play 1.12.2, it says that it cant download the file af_za.lang
#132 [11:25] * Miluteen [webchat@178.220.162.37] has joined #minecrafthelp
#133 [11:30] <Miluteen> I have that Pixel Format Not Accelerated error while trying to start the game. I have dxdiag info on pastebin if needed
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#136 [11:42] <LoreSchaeffer> Hi, I'm having a crash problem with the following error: "EXCEPTION_ACCESS_VIOLATION (0xc0000005)" due to "nvoglv64.DLL", i've found that it's an openGL problem but i haven't been able to solve it either reinstalling minecraft or java or updating driver or reinstalling windows. can someone help me?
#137 [11:45] <Viken> hi im trying to connect to a lan singleplayer world and i got the error: io.netty.channel.abstractchannel$annotated connectexception im playing 1.12 and i already reinstalled minecraft
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#147 [12:30] <eZ_KrieG3R> Hello some one hacked my account
#148 [12:30] * asierly [webchat@185.13.76.177] has joined #minecrafthelp
#149 [12:30] <eZ_KrieG3R> Hello some onehacked my account
#150 [12:30] <eZ_KrieG3R> Hello someone hacked my account
#151 [12:30] <eZ_KrieG3R> Hello someone hacked my account
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#161 [12:47] <BloodBlade1337> My Minecraft is open but I don`t can interact with singleplayer or Options and so on. Please help me (it`s the new Snapshot
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#169 [12:59] <Eam> Hey, i need help, when i request for reset password i didn't get any mail from mojang, what should i do?
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#171 [13:04] * LilNuggy [webchat@202.sub-174-208-16.myvzw.com] has joined #minecrafthelp
#172 [13:04] <LilNuggy> My game keeps crashing and i just dont know why
#173 [13:05] * manda [webchat@213-67-43-138-no158.tbcn.telia.com] has joined #minecrafthelp
#174 [13:06] <manda> help I can´t connect to a server in minecraft it just said java.lang.nullpointerexception: group what should I do plz help
#175 [13:06] <LilNuggy> is anyone even active
#176 [13:07] <LilNuggy> does anybody know why my game crashes as soon as it opens to the title page
#177 [13:08] <Eam> Try to reinstall your java
#178 [13:08] <LilNuggy> Ok thanks
#179 [13:08] <manda> help I can´t connect to a server in minecraft it just said java.lang.nullpointerexception: group what should I do plz help
#180 [13:09] <LilNuggy> it got worse and now it crashes when i press the play button so hopefully that works
#181 [13:10] <manda> help I can´t connect to a server in minecraft it just said java.lang.nullpointerexception: group what should I do plz help
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#186 [13:37] <LilNuggy> update: it wont redownload because it is corrupt
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#193 [14:10] <hugge> i cant log in to the email i have connected to the mojang acc, and to delete the acc i need to secure the acount first... but i cant get into my email... what do i do?
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#195 [14:15] <hugge> nice help
#196 [14:23] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#197 [14:27] <hugge> fucking bitch site... zero fucking help at all...
#198 [14:27] <Absol> hugge: Please keep it civil
#199 [14:28] <hugge> yeah sure absol
#200 [14:28] <hugge> bot
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#203 [14:32] <mikemike998> I can't login to my account I try to request a password reset but I did not got no email please help me .
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#205 [14:39] <yoolee> When I start the game, it freezes upon opening to the menu. There is no crash report either and I believe I have enough ram.
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#223 [16:47] * mikemike998 [webchat@c-71-207-62-67.hsd1.pa.comcast.net] has joined #minecrafthelp
#224 [16:50] <mikemike998> I did
#225 [16:50] <mikemike998> Still having a issues
#226 [16:50] <mikemike998> I can't login to the minecraft website too
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#229 [17:06] * JamKominiarz [webchat@185.92.157.210] has joined #minecrafthelp
#230 [17:07] <mikemike998> I stay can't login
#231 [17:07] <JamKominiarz> When I turn on the minecraft, it shows me an error
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#233 [17:08] <mikemike998> I can't login
#234 [17:08] <mikemike998> what do it say tou ?
#235 [17:08] <mikemike998> you
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#242 [17:23] <rj> this entire system is garbage and should be removed from the internet :p
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#261 [19:17] <BATFANGS> Im trying to play in minecraft 1.12.2 however it says that it cant be saved or something. Can you help???
#262 [19:20] * Extreme [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#263 [19:30] * janefromvegas [webchat@ip24-253-7-252.lv.lv.cox.net] has joined #minecrafthelp
#264 [19:32] <janefromvegas> Hello! I'm running into some RAM issues when running Minecraft. I've got no active mods or resource packs or anything like that, it's just vanilla. My PC has 8GB RAM, and when I'm running the game, java consistently uses close to 2G of RAM. My game is experiencing a lot of skipping & pausing. I've tried allocating 3G of RAM but still having the skipping/pausing issues.
#265 [19:33] <GreyVulpine> Drop the detail level in minecraft's video options.
#266 [19:39] <janefromvegas> Ok, I'm adjusting things. Let's see if it makes a difference. What setting is usually the worst offender?
#267 [19:40] <GreyVulpine> Render distance
#268 [19:47] * squarkbit [webchat@8d.ef.a86c.ip4.static.sl-reverse.com] has joined #minecrafthelp
#269 [19:48] <squarkbit> hello! i've been having some trouble logging into my mojang account on mojang.com, minecraft.net, and the minecraft launcher
#270 [19:49] <squarkbit> i've tried resetting my password numerous times, even switching my email account, and now i can't even get into my account
#271 [19:49] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#272 [19:49] <squarkbit> should i try contacting mojang directly? this happened all of a sudden, and i've been able to log in on this pc before
#273 [19:49] * BATFANGS [webchat@c-73-245-239-232.hsd1.fl.comcast.net] has quit. (Quit: Web client closed)
#274 [19:51] <mattym> squarkbit, When you tried to reset the password, did you get the email to do so?
#275 [19:51] <squarkbit> yep
#276 [19:51] <squarkbit> and i could reset the password there
#277 [19:51] <mattym> ??> squarkbit login/throttle
#278 [19:51] <Absol> squarkbit: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#279 [19:51] <Absol> squarkbit: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#280 [19:51] <squarkbit> but then when i tried to log in with the new password, it kicked me out
#281 [19:51] <squarkbit> ah, okay, that makes sense :>
#282 [19:52] <squarkbit> thank you, i'll try that
#283 [19:52] <squarkbit> thank you, i'll try that
#284 [19:52] * squarkbit [webchat@8d.ef.a86c.ip4.static.sl-reverse.com] has left #minecrafthelp
#285 [19:53] <janefromvegas> Well, @GreyVulpine, java is still acting like a RAM hog, but w/my render distance at 10 it's at least not skipping.
#286 [19:54] <GreyVulpine> That's minecraft for you
#287 [19:56] <janefromvegas> Thanks for the help - have a great day :)
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#290 [20:23] * ash [webchat@107-203-166-61.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#291 [20:23] <ash> Minecraft is constantly crashing every time i try to open it.
#292 [20:24] <ash> Is it my Minecraft, or my computer?
#293 [20:25] <ash> Minecraft is constantly crashing every time i try to open it. Is it my Minecraft, or my computer ?
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#296 [21:01] * Star_f1r3 [webchat@97.84.57.21] has joined #minecrafthelp
#297 [21:02] <Star_f1r3> so i downloaded a texture pack for minecraft 1.12.2 and now its keeps crashing. i dont know what to do
#298 [21:03] <Corvus> Star_f1r3, what texture pack?
#299 [21:04] <Star_f1r3> pureBDcraft
#300 [21:21] * soopa46 [webchat@cpe-104-228-1-95.nycap.res.rr.com] has joined #minecrafthelp
#301 [21:23] <soopa46> hello, when try to join any server i run into a java.security.NoSuchalgorithmexception: AES KeyGenerator not available error. I have uninstalled and re-installed java and minecraft and this still happens
#302 [21:23] <Corvus> soopa46, try reinstalling the Minecraft launcher
#303 [21:29] <soopa46> should i enable server resource packs?
#304 [21:33] * owen828 [webchat@c-67-177-3-209.hsd1.ut.comcast.net] has joined #minecrafthelp
#305 [21:33] <owen828> game boots up just fine, but once world selected game freezes or doesnt load world or server when on multiplayer
#306 [21:34] <Corvus> soopa46, yes, unless the bad resource pack is provided by a server
#307 [21:34] <owen828> but why would the singleplayer world never load either
#308 [21:35] <owen828> and cause game crash?
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#313 [21:56] * ParrotOMG [webchat@c-98-254-108-167.hsd1.fl.comcast.net] has joined #minecrafthelp
#314 [21:57] <ParrotOMG> the latest minecraft snapshot cant download wut do i do?
#315 [21:57] <Corvus> ParrotOMG, what happens when you try?
#316 [21:58] <ParrotOMG> it says "cant download Flop 2"
#317 [21:58] <Corvus> ParrotOMG, is that exactly what it says?
#318 [21:58] <ParrotOMG> hmmm let me check
#319 [21:59] <ParrotOMG> this is the error message "Unable to save download. flop2.ogg"
#320 [22:01] <Corvus> ParrotOMG, click 'Show details' and show me what that gives you.
#321 [22:01] <ParrotOMG> here Name: flop2.ogg URL: http://resources.download.minecraft.net/90/90575d7943863f224993ac6a583d6702ba5f4607 Error details: Attempting to move successful download to C:/Users\ianca\AppData\Roaming\.minecraft\assets\objects\90/90575d7943863f224993ac6a583d6702ba5f4607 The process cannot access the file because it is being used by another process Filename on disk: 3ba5-5092-a2f0-a285 Path: C:\Users\ianca\AppData\Local\Temp\3ba5-
#322 [22:01] <Corvus> ParrotOMG, do you have ByteFence installed?
#323 [22:02] <ParrotOMG> yes
#324 [22:02] <ParrotOMG> it came with the pc
#325 [22:03] <Andrio> ParrotOMG, really? Who sold you the PC?
#326 [22:04] <ParrotOMG> my dad gave it to me as a gift
#327 [22:04] <ParrotOMG> he probably didnt delete it when he made the new account
#328 [22:04] <Andrio> mm
#329 [22:04] <Andrio> ??> ParrotOMG AV/ByteFence
#330 [22:04] <Absol> ParrotOMG: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#331 [22:05] <ParrotOMG> thank you SO MUCH
#332 [22:05] <Andrio> no problem..
#333 [22:08] * Coutias12 [webchat@186-247-214-198.user.veloxzone.com.br] has joined #minecrafthelp
#334 [22:13] <Coutias12> hi
#335 [22:14] <Coutias12> my account has hacked on email
#336 [22:14] <ParrotOMG> wait WHAT
#337 [22:14] <ParrotOMG> THAT IS VERYBAD
#338 [22:15] * Player2000 [webchat@77.111.246.18] has joined #minecrafthelp
#339 [22:15] <Coutias12> how can I change my email without access to it? Have they hacked my account?
#340 [22:16] <ParrotOMG> i dont know
#341 [22:16] <Coutias12> how can I change my email without access to it? since they hacked my email account now I only have the minecraft?
#342 [22:16] <ParrotOMG> you may have to have your account disabled
#343 [22:17] <Player2000> My Minecraft account has been hacked by Alts acccounts
#344 [22:18] <Coutias12> How can I change my email if I do not have access to it?
#345 [22:19] <Coutias12> How can I change my email if I do not have access to it?
#346 [22:19] <Andrio> ??> Coutias12,Player2000 account/hacked
#347 [22:19] <Absol> Coutias12,Player2000: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#348 [22:19] <Absol> Coutias12,Player2000: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#349 [22:20] * soopa46 [webchat@cpe-104-228-1-95.nycap.res.rr.com] has quit. (Quit: Web client closed)
#350 [22:20] <Coutias12> I do not have the transaction id because my email was hacked
#351 [22:21] <Coutias12> @Andrio I do not have the transaction id because my email was hacked
#352 [22:21] <Andrio> Coutias12, you should address that, then.
#353 [22:21] * Sonicwave [~Sonicwave@nat-x099-233.reshsg.uci.edu] has joined #minecrafthelp
#354 [22:22] <Coutias12> you should address that, then.
#355 [22:22] <Coutias12> I hate that this new mojang system solves anything
#356 [22:23] * Coutias12 [webchat@186-247-214-198.user.veloxzone.com.br] has quit. (Quit: Web client closed)
#357 [22:24] <Andrio> Pretty sure Mojang can't help you get your email account back
#358 [23:00] * lol [webchat@118-93-189-65.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
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#360 [23:00] <lol> I was going to go in Minecraft 1.7.2 but it said that the version manifest was corrupt
#361 [23:01] <lol> what do I do
#362 [23:01] * lol [webchat@118-93-189-65.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#363 [23:48] * goodtyler [webchat@99-158-143-102.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#364 [23:48] <goodtyler> Hi
#365 [23:51] <goodtyler> I think I was hacked. What do I do?
#366 [23:51] <thgilfodrol> goodtyler: how do you know?
#367 [23:53] * djtoocool14 [webchat@c-73-201-71-22.hsd1.wv.comcast.net] has joined #minecrafthelp
#368 [23:53] <djtoocool14> I have resseted my password and i must reset it again because i believe i miss typed and i need it changed again.
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#372 [23:58] <djtoocool14> is there anything that can be done?
#373 [23:59] <Andrio> djtoocool14, reset it again?
#374 [23:59] <djtoocool14> yeah i want to but it doesnt allow for me to