#1 [00:06] * djtoocool14 [webchat@c-73-201-71-22.hsd1.wv.comcast.net] has quit. (Ping timeout: 180 seconds)
#2 [00:11] * e_l1997 [~quassel@193.19.146.40] has quit. (Read error: Connection reset by peer)
#3 [00:20] * e_l1997 [~quassel@193.19.146.40] has joined #minecrafthelp
#4 [00:21] * e_l1997 [~quassel@193.19.146.40] has quit. (Read error: Connection reset by peer)
#5 [00:26] * e_l1997 [~quassel@193.19.146.40] has joined #minecrafthelp
#6 [00:34] * Hampoon [webchat@99-188-33-65.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#7 [00:35] <Hampoon> Hello! My Minecraft client refuses to launch. I typically use Optifine but I tried it without. I've tried rebooting my PC and reinstalling Minecraft several times but I've had no luck.
#8 [00:36] <Hampoon> I just had my PC install updates.
#9 [00:36] <thgilfodrol> ??> Hampoon launcher/log
#10 [00:36] <Absol> Hampoon: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#11 [00:37] <Hampoon> Alright.
#12 [00:40] <Hampoon> https://paste.ubuntu.com/p/KCKBBCCt3Z/ Here you go!
#13 [00:40] <thgilfodrol> Hampoon: is that the log after the issue happens?
#14 [00:40] <Hampoon> That's a copypasta of the whole log.
#15 [00:40] <Hampoon> After I press play.
#16 [00:40] <thgilfodrol> ??> Hampoon launcher/log-txt
#17 [00:41] <Absol> Hampoon: We need to see your full launcher log, which is created in the game directory.
#18 [00:41] <Absol> Hampoon: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#19 [00:45] <Hampoon> https://paste.ubuntu.com/p/hJCnvBFscH/
#20 [00:45] <Hampoon> Quite the wall of text there....
#21 [00:46] <thgilfodrol> ??> Hampoon win/dxdiag
#22 [00:46] <Absol> Hampoon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#23 [00:51] <Hampoon> https://paste.ubuntu.com/p/P6dXHWWh72/
#24 [00:51] <Hampoon> I just got this PC the other day!
#25 [00:51] <Hampoon> sure you could tell it's quite new from its specs :P
#26 [00:53] <thgilfodrol> Hampoon: one moment
#27 [00:54] <Hampoon> Take your time!
#28 [00:54] <thgilfodrol> Hampoon: can you try downloading the first driver and installing it, from https://downloadcenter.intel.com/download/27412/?product=122589 ?
#29 [00:54] <Hampoon> Sure.
#30 [00:55] <Hampoon> 316mb file right?
#31 [00:55] <thgilfodrol> yes
#32 [00:56] <Hampoon> Ritey!
#33 [00:59] <Hampoon> Oof!
#34 [00:59] <Hampoon> The driver being installed isn't validated for this computer.
#35 [00:59] <Hampoon> Setup will exit.
#36 [01:00] <Hampoon> Would you like more information?
#37 [01:00] <thgilfodrol> Hampoon: ah, no need
#38 [01:00] <Hampoon> Alright!
#39 [01:00] <thgilfodrol> ??> Hampoon oem/hp/product-number
#40 [01:00] <Absol> Hampoon: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#41 [01:00] <Absol> Hampoon: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#42 [01:00] <Hampoon> Do you want me to download the other one?
#43 [01:00] <Hampoon> Waaaait!
#44 [01:01] <Hampoon> I think Intel has a driver updater program on their webpage.
#45 [01:01] <Hampoon> Should I check that out?
#46 [01:04] <Hampoon> I'll take it as a yes and search Intel's homepage.
#47 [01:05] <thgilfodrol> Hampoon: no need, hp thinks their drivers are better than the official ones so none of those will work
#48 [01:05] <Hampoon> oof
#49 [01:06] <Hampoon> Damn you, HP!
#50 [01:07] <thgilfodrol> Hampoon: yeah, unfortunately we see it quite a lot here
#51 [01:07] <thgilfodrol> Hampoon: sometimes people are stuck on 4 year old drivers; they'd get probably a 20-30% performance improvement using the newest drivers
#52 [01:08] * oshawott79 [webchat@174-19-224-124.phnx.qwest.net] has joined #minecrafthelp
#53 [01:09] <Hampoon> What should I do?
#54 [01:09] <thgilfodrol> Hampoon: have you ever gotten it to launch on this computer?
#55 [01:10] <Hampoon> Yes!
#56 [01:10] <oshawott79> so recently i have been wanting to change my minecraft skin but the old account i used was my dads and he deleted it, and i do not remember the security questions either so i have no way to reset them. i dont know if i didnt look hard enough in the support page but how would i transfer my old account over from my old email to my new one. can i do it on my own or do i need a mojang member to help me?
#57 [01:10] <Hampoon> And I've had a great time!
#58 [01:10] <Hampoon> But not since the Windows update...
#59 [01:10] <thgilfodrol> Hampoon: hmm, a recent windows update?
#60 [01:11] <Hampoon> Yepper, I updated today.
#61 [01:11] <Hampoon> I got this PC the other day...
#62 [01:11] <thgilfodrol> Hampoon: try seeing if you can get the product number
#63 [01:11] <thgilfodrol> ??> Hampoon oem/hp/product-number
#64 [01:11] <Absol> Hampoon: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#65 [01:11] <Absol> Hampoon: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#66 [01:11] <thgilfodrol> oshawott79: what is your username?
#67 [01:11] <Hampoon> Well there is some kind of driver page on HP, should we scope that out first?
#68 [01:11] <oshawott79> oshawott79
#69 [01:12] <Hampoon> Okay...
#70 [01:13] <thgilfodrol> oshawott79: to clarify, are you unable to log into your current account?
#71 [01:13] <oshawott79> i am able to login, the problem is i want to change my skin and i cant remember the security questions and the old email is deleted so i cant reset them
#72 [01:13] <oshawott79> i can log in and play fine though
#73 [01:13] <Hampoon> Prod. Number: X7U55UA#ABA
#74 [01:13] <thgilfodrol> ??> oshawott79 account/send-email
#75 [01:13] <Absol> oshawott79: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#76 [01:13] <Absol> oshawott79: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#77 [01:14] <thgilfodrol> oshawott79: yeah, unfortunately you'll have to contact support then
#78 [01:14] <oshawott79> yeah i finally found their contact page, thanks for attempting to help though
#79 [01:14] <thgilfodrol> oshawott79: no problem, good luck
#80 [01:14] * oshawott79 [webchat@174-19-224-124.phnx.qwest.net] has quit. (Quit: Web client closed)
#81 [01:15] <thgilfodrol> Hampoon: can you try the driver at https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-envy-15-aq200-x360-convertible-pc/17104619/model/18269651/swItemId/ob-196058-1?sku=X7U55UA ?
#82 [01:15] <Hampoon> Okay.
#83 [01:16] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Ping timeout: 190 seconds)
#84 [01:19] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has joined #minecrafthelp
#85 [01:20] <Hampoon> While that finishes downloading, I'm gonna go get some fruit snacks.
#86 [01:20] <thgilfodrol> Hampoon: sure thing
#87 [01:20] <Hampoon> :P
#88 [01:23] <Hampoon> yum
#89 [01:26] <thgilfodrol> haha
#90 [01:28] <Hampoon> How do you feel about today's cucumber economy?
#91 [01:28] <Hampoon> Are you thinking about investing?
#92 [01:30] <Hampoon> im being told i need to reboot for my installation to be complete
#93 [01:30] <Hampoon> i wont be long, i has ssd :D
#94 [01:31] <thgilfodrol> Hampoon: sure, take your time
#95 [01:31] <thgilfodrol> Hampoon: I don't eat much cucumber
#96 [01:33] * Hampoon [webchat@99-188-33-65.lightspeed.iplsin.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#97 [01:33] * Hampoon [webchat@99-188-33-65.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#98 [01:33] <Hampoon> ima back
#99 [01:33] <Hampoon> it didnt work :'(
#100 [01:34] <thgilfodrol> Hampoon: ah, still the same issue?
#101 [01:34] <Hampoon> yep
#102 [01:35] <thgilfodrol> Hampoon: can you generate a new dxdiag?
#103 [01:35] <thgilfodrol> ??> Hampoon win/dxdiag
#104 [01:35] <Absol> Hampoon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#105 [01:35] <Hampoon> ok
#106 [01:38] <Hampoon> https://paste.ubuntu.com/p/Sbq3WNNd8r/'
#107 [01:38] <Hampoon> oops
#108 [01:38] <Hampoon> https://paste.ubuntu.com/p/Sbq3WNNd8r/
#109 [01:39] <thgilfodrol> Hampoon: hmm, seems the driver didn't install
#110 [01:39] <Hampoon> rip
#111 [01:39] <Hampoon> try again?
#112 [01:40] <thgilfodrol> Hampoon: sure, and while it's installing, can you try the alternate launcher?
#113 [01:40] <Hampoon> Sure.
#114 [01:40] <thgilfodrol> ??> Hampoon dl/client/legacy/win
#115 [01:40] <Absol> Hampoon: Legacy Launcher (Windows): https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#116 [01:41] <thgilfodrol> Hampoon: before you run it, rename your .minecraft folder to something like .minecraftold
#117 [01:41] <thgilfodrol> Hampoon: so it doesn't interfere with anything in it
#118 [01:41] <thgilfodrol> ??> Hampoon win/.minecraft
#119 [01:41] <Absol> Hampoon: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#120 [01:47] <Hampoon> Oof!
#121 [01:48] <Hampoon> did not work
#122 [01:48] <thgilfodrol> Hampoon: what happened?
#123 [01:49] <Hampoon> same thing as before
#124 [01:49] <thgilfodrol> ??> Hampoon launcher/legacy/crash-log
#125 [01:49] <Absol> Hampoon: We need to see your crash log, which appears after a crash.
#126 [01:49] <Absol> Hampoon: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#127 [01:49] <Hampoon> ok
#128 [01:51] <Hampoon> https://paste.ubuntu.com/p/zK24KCDDj2/
#129 [01:53] <thgilfodrol> Hampoon: to clarify, is it the launcher that's crashing, or the game itself?
#130 [01:54] <Hampoon> the game
#131 [01:55] <Hampoon> i click play and for a split second i see the game window
#132 [01:55] <Hampoon> and then it says that it crashed
#133 [01:55] <Hampoon> oh and in task manager when i use the launcher i noticed there's two
#134 [01:55] <thgilfodrol> Hampoon: ah, can you try going to your .minecraft folder?
#135 [01:55] <Hampoon> Sure, now what?
#136 [01:56] <thgilfodrol> Hampoon: close every launcher/game that's open, and open options.txt
#137 [01:56] <thgilfodrol> Hampoon: look for a "useVbo:" setting; what is it set to?
#138 [01:57] <Hampoon> I'm not seeing an options.txt
#139 [02:01] <thgilfodrol> Hampoon: can you make an options.txt file, and put this in it? http://paste.ubuntu.com/26144006/
#140 [02:01] <Hampoon> ok!
#141 [02:07] <Hampoon> ok now what
#142 [02:08] <thgilfodrol> Hampoon: can you try launching the game again?
#143 [02:09] <Hampoon> ok
#144 [02:11] <Hampoon> nothing
#145 [02:11] <thgilfodrol> Hampoon: same issue?
#146 [02:12] <Hampoon> yep
#147 [02:12] <thgilfodrol> Hampoon: yeah, unfortunately it doesn't look like there's an easy fix to this one- the usual causes are all not the issue here
#148 [02:12] <Hampoon> hmm ok
#149 [02:13] <Hampoon> I'm going to visit the Microsoft store pretty soon,
#150 [02:13] <thgilfodrol> Hampoon: we've seen it here once with a guy from dec 9 last year, he had the exact same symptoms and everything we tried with him, we tried here
#151 [02:13] <thgilfodrol> Hampoon: there are two options you can try going forward though
#152 [02:13] <Hampoon> Thank you so much for trying to help me!
#153 [02:13] <Hampoon> oh?
#154 [02:13] <thgilfodrol> Hampoon: one is, you keep trying to install the hp driver linked earlier: https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-envy-15-aq200-x360-convertible-pc/17104619/model/18269651/swItemId/ob-196058-1?sku=X7U55UA
#155 [02:13] <Hampoon> go on
#156 [02:14] <thgilfodrol> Hampoon: the other option, is to attempt to uninstall the most recent windows update(s), as it is possible one of the updates was incompatible
#157 [02:14] <thgilfodrol> Hampoon: howtogeek has a good guide on that here: https://www.howtogeek.com/206271/how-to-roll-back-or-uninstall-a-problematic-windows-update/
#158 [02:15] <thgilfodrol> Hampoon: keep in mind that if you do decide to do that, I'd recommend you set a system restore point and optionally a backup as well
#159 [02:15] <Hampoon> Alright, I'll explain what happened here at the MS store!
#160 [02:15] <Hampoon> Thank you sooo much!
#161 [02:15] <thgilfodrol> Hampoon: sure, basically the idea is that you're now experiencing a java graphics related crash
#162 [02:15] <thgilfodrol> Hampoon: after you installed the most recent windows update
#163 [02:23] * Sonicwave [~Sonicwave@nat-x099-233.reshsg.uci.edu] has quit. (Quit: Leaving)
#164 [02:45] * Super [webchat@125-239-45-146-fibre.bb.spark.co.nz] has joined #minecrafthelp
#165 [02:45] <Super> When i go into the game i cant intercat with annything
#166 [02:46] <Super> i cant interact with anything in the game
#167 [02:49] * SucukluBaklava [webchat@176.234.189.71] has joined #minecrafthelp
#168 [02:51] <SucukluBaklava> Hello, I lost my email access and I want to change my email from my account, but I can not change my stolen email Do you know my account's security questions and similar things?
#169 [02:59] <Andrio> ??> SucukluBaklava account/send-email
#170 [02:59] <Absol> SucukluBaklava: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#171 [02:59] <Absol> SucukluBaklava: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#172 [03:24] * jijicraft84 [webchat@gg884-1-78-196-202-84.fbx.proxad.net] has joined #minecrafthelp
#173 [03:25] * jijicraft84 [webchat@gg884-1-78-196-202-84.fbx.proxad.net] has quit. (Client Quit)
#174 [04:12] * Nick_ [webchat@pool-96-237-181-3.bstnma.fios.verizon.net] has joined #minecrafthelp
#175 [04:14] <Nick_> back when minecraft first started i accidentally logged in on 2 different computers at the same time and they shut down my account and wouldn't reply to my emails so i was wondering if you could assist me in starting it back up or if i'm just wasting my time.
#176 [04:31] * jijicraft84 [webchat@gg884-1-78-196-202-84.fbx.proxad.net] has joined #minecrafthelp
#177 [04:33] * jijicraft84 [webchat@gg884-1-78-196-202-84.fbx.proxad.net] has quit. (Client Quit)
#178 [04:37] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#179 [04:40] <Nick_> Hello
#180 [04:47] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#181 [04:47] * hineruia [webchat@150.107.174.252] has joined #minecrafthelp
#182 [04:48] <hineruia> hi i have an error the game crashed while initializing game
#183 [04:49] <hineruia> can you please have a look at my dxdiag report
#184 [04:49] <hineruia> ?
#185 [04:49] <hineruia> https://paste.ubuntu.com/p/8QjpTwNFSz/
#186 [04:54] <hineruia> The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#187 [04:54] * meatslinger [webchat@S0106f0f249487303.cg.shawcable.net] has joined #minecrafthelp
#188 [04:55] * GRqlfGT [webchat@ppp079167054223.access.hol.gr] has joined #minecrafthelp
#189 [04:56] <meatslinger> I recently came back to Minecraft after being away (last version played was 1.10), and downloaded 1.12 into a fresh launcher with no mods. On game start, the game window is white, but the game is running (button sounds can be heard). If switched into fullscreen mode (F11), the game contents appear, but windowed mode remains broken if toggled out again. Any suggestions for a fix?
#190 [04:57] <Andrio> hineruia, install this driver: https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#191 [04:57] <Andrio> ??> meatslinger win/DXDiag
#192 [04:57] <Absol> meatslinger: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#193 [04:57] <meatslinger> Do you want the full dump of the file, or a portion?
#194 [04:58] <meatslinger> Also, Windows 10 64-bit, if that helps. Java 1.8.0_161 installed in the system.
#195 [04:58] <Andrio> meatslinger, all of it
#196 [04:59] <meatslinger> https://pastebin.com/wAQmdcpY
#197 [05:01] * ARAN006 [webchat@ti0107a400-1562.bb.online.no] has joined #minecrafthelp
#198 [05:02] <Andrio> meatslinger, try installing the Radeon software from https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#199 [05:03] <meatslinger> Adrenalin drivers cause problems with my system; previously had to uninstall them and roll back to the last good Crimson ReLive driver. I could update, but then other modern games will break.
#200 [05:04] <Andrio> mm
#201 [05:04] <meatslinger> As I mentioned, the game renders if put into fullscreen mode; it's just windowed that's broken.
#202 [05:06] * ARAN006_ [webchat@ti0107a400-1562.bb.online.no] has joined #minecrafthelp
#203 [05:08] <hineruia> thanks Andrio looks like this computer needs to be in a museum
#204 [05:10] * ARAN006 [webchat@ti0107a400-1562.bb.online.no] has quit. (Quit: Web client closed)
#205 [05:10] * ARAN006_ [webchat@ti0107a400-1562.bb.online.no] has quit. (Client Quit)
#206 [05:14] * Nick_ [webchat@pool-96-237-181-3.bstnma.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#207 [05:24] * hineruia [webchat@150.107.174.252] has quit. (Ping timeout: 180 seconds)
#208 [05:36] <meatslinger> Regarding the white screen issue: I'm going to try installing the Adrenalin drivers just to see if it resolves the issue (though my other games might break; I'll figure that out later), but this will disconnect me from IRC. In case I don't make it back, thanks for the help.
#209 [05:37] * Dave [webchat@112.207.105.11] has joined #minecrafthelp
#210 [05:37] * Dave [webchat@112.207.105.11] has joined #minecrafthelp
#211 [05:37] * Dave [webchat@112.207.105.11] has left #minecrafthelp
#212 [05:42] * meatslinger [webchat@S0106f0f249487303.cg.shawcable.net] has joined #minecrafthelp
#213 [05:42] <meatslinger> Me again. Installing most current AMD Adrenalin drivers failed to fix the windowed white screen problem.
#214 [05:53] * HighL3v3l [webchat@246-30-142-46.pool.kielnet.net] has joined #minecrafthelp
#215 [05:53] <HighL3v3l> hello, i have a problem with my download
#216 [05:54] * HighL3v3l [webchat@246-30-142-46.pool.kielnet.net] has quit. (Client Quit)
#217 [06:01] * snigelnkalle [webchat@c-05bc71d5.030-8-6b6e621.cust.bredbandsbolaget.se] has joined #minecrafthelp
#218 [06:04] <snigelnkalle> im having a problem with migrating my old minecraft account to my new mojang account. The mail that the account is registered is deleted so i cant use the original mail to migrate to my new one.
#219 [06:05] * snigelnkalle [webchat@c-05bc71d5.030-8-6b6e621.cust.bredbandsbolaget.se] has quit. (Client Quit)
#220 [06:06] * trancelodyn [webchat@122-56-208-94.mobile.spark.co.nz] has joined #minecrafthelp
#221 [06:07] <trancelodyn> I get this error when ever i click the play button "Unable to start Java. Error details: The requested operation requires elevation Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: file" I have made sure java is up to date and have uninstalled reinstalled MC
#222 [06:08] <GreyVulpine> Change the java runtime directory in minecraft to match your system's java installation
#223 [06:08] <trancelodyn> cool thanks
#224 [06:12] * trancelodyn [webchat@122-56-208-94.mobile.spark.co.nz] has quit. (Ping timeout: 180 seconds)
#225 [06:33] * ComputerHannes [webchat@p50823FCA.dip0.t-ipconnect.de] has joined #minecrafthelp
#226 [06:34] <ComputerHannes> Hello! I Cant login into my minecraft account but i changed the password!
#227 [06:37] <Andrio> ComputerHannes, can you log in at https://account.mojang.com/ ?
#228 [06:46] * LoreSchaeffer [webchat@host253-109-dynamic.116-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#229 [06:46] <LoreSchaeffer> Hi, I'm having a continuous minecraft crash everty time i switch a tab with stacktrace "EXCEPTION_ACCESS_VIOLATION (0xc0000005)" due to "nvoglv64.DLL". I've already tried re-installing minecraft, java, updating/downgrading video drivers since i read it is an open gl error, i've re-installed windows. Can someone help me?
#230 [06:46] <GreyVulpine> Update your video drivers
#231 [06:48] <LoreSchaeffer> as you can read, i've already done it
#232 [06:49] <GreyVulpine> It's still a video driver issue
#233 [06:49] <GreyVulpine> LoreSchaeffer - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#234 [06:52] <LoreSchaeffer> Here you are https://paste.ubuntu.com/p/3466dq5RX9/
#235 [06:55] <GreyVulpine> Video drivers are up to date. Give me a paste of the stacktrace. Upload it to http://paste.ubuntu.com and submit it, give us the address
#236 [06:56] <LoreSchaeffer> Here you are https://paste.ubuntu.com/p/r3kqtvVhrt/
#237 [06:56] <GreyVulpine> You're not using the official launcher, are you.
#238 [06:57] <LoreSchaeffer> Here i'm using multimc but i have the same problem with the official one
#239 [06:57] * X3ON [webchat@p57B1A720.dip0.t-ipconnect.de] has joined #minecrafthelp
#240 [06:58] * X3ON [webchat@p57B1A720.dip0.t-ipconnect.de] has quit. (Client Quit)
#241 [06:58] <GreyVulpine> Use the official one, update your java, point the launcher to use that one instead of the one packaged with minecraft.
#242 [07:00] <LoreSchaeffer> i have already tried that with the official minecraft launcher i use the latest jre (jre-8u161) and i get the same error
#243 [07:00] <GreyVulpine> Then reinstall the video drivers, use "Clean install"
#244 [07:02] <LoreSchaeffer> ok, i'll try this but i think that formatting windows can be considered a clean install
#245 [07:04] <GreyVulpine> nvoglv64 is still the nvidia opengl dll, so either something's wrong with the drivers still, or the launcher that you are using isn't right
#246 [07:13] * ComputerHannes [webchat@p50823FCA.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#247 [07:21] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Ping timeout: 198 seconds)
#248 [07:24] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#249 [07:36] * CoolRoosjex [webchat@84.84.61.203] has joined #minecrafthelp
#250 [07:36] * CoolRoosjex [webchat@84.84.61.203] has quit. (Client Quit)
#251 [07:38] * CoolRoosjex [webchat@84.84.61.203] has joined #minecrafthelp
#252 [07:39] * CoolRoosjex [webchat@84.84.61.203] has quit. (Client Quit)
#253 [07:44] * Fran [webchat@static-40-224-62-95.ipcom.comunitel.net] has joined #minecrafthelp
#254 [07:45] <Fran> Hi all, I bought an account long time ago (2014) but now I'm not able to login or reset the pass... any idea about this?
#255 [07:46] <Fran> I'm sure I'm using the right email agrees because I've the Order Receipt mail I received then
#256 [07:47] <Andrio> Fran, did you check your spam folder?
#257 [07:47] <Fran> yes, always.
#258 [07:47] * Golmaner [webchat@LFbn-NAN-1-113-242.w90-49.abo.wanadoo.fr] has joined #minecrafthelp
#259 [07:47] <Golmaner> hello
#260 [07:48] <Andrio> ??> Fran account/send-email
#261 [07:48] <Absol> Fran: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#262 [07:48] <Absol> Fran: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#263 [07:48] <Fran> Hi,
#264 [07:49] <Golmaner> my mincraft is demo
#265 [07:49] <Fran> Thanks Absoluta... will try that
#266 [07:50] <Fran> damn corrector... Thanks Absol and you all
#267 [07:50] <Andrio> Is that Spanish?
#268 [07:50] * Golmaner [webchat@LFbn-NAN-1-113-242.w90-49.abo.wanadoo.fr] has quit. (Client Quit)
#269 [07:51] <Fran> will try Absol suggestion... yes, spanish
#270 [07:51] <Andrio> mm
#271 [07:52] <Fran> Bye
#272 [07:57] * SirStudMuffin [webchat@31.205.69.174] has joined #minecrafthelp
#273 [07:58] <SirStudMuffin> Minecraft crashes at different intervals without giving a single crash log, I have factory reset my PC reinstalled both Java and Minecraft, Put all settings to the lowest up the amout of ram available and nothing helps. any help would be appreciated, at my wits eand
#274 [08:06] * LoreSchaeffer [webchat@host253-109-dynamic.116-80-r.retail.telecomitalia.it] has quit. (Quit: Web client closed)
#275 [08:11] * klevi [webchat@185.33.33.100] has joined #minecrafthelp
#276 [08:13] * dana05 [webchat@85-238-83-134.pool.digikabel.hu] has joined #minecrafthelp
#277 [08:15] * klevi [webchat@185.33.33.100] has quit. (Client Quit)
#278 [08:35] * meteusbdspcbr [webchat@186.206.151.251] has joined #minecrafthelp
#279 [08:38] * Maurinh01 [webchat@168.205.52.46] has joined #minecrafthelp
#280 [08:38] <Maurinh01> nn consigo abrir meu mine
#281 [08:39] * meteusbdspcbr [webchat@186.206.151.251] has quit. (Ping timeout: 180 seconds)
#282 [08:39] <Maurinh01> #minecrafthelp
#283 [08:39] * Maurinh01 [webchat@168.205.52.46] has quit. (Client Quit)
#284 [08:46] * ZerooBrasil [webchat@108.59.0.13] has joined #minecrafthelp
#285 [08:48] <ZerooBrasil> Hi, i can't login into my account, i closed minecraft, and after 1 hour, i coudn't log in with my e-mail nor my Nickname, even when my password was right, i changed my password 3 times, and i can't think of other password anymore, what is happening
#286 [08:49] <GreyVulpine> ZerooBrasil - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 1 hour. Wait 1 hour, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#287 [08:49] * milan [webchat@52D9FD0F.cm-11-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#288 [08:49] * milan [webchat@52D9FD0F.cm-11-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#289 [08:51] * milan [webchat@52D9FD0F.cm-11-1d.dynamic.ziggo.nl] has left #minecrafthelp
#290 [08:53] * ZerooBrasil [webchat@108.59.0.13] has quit. (Ping timeout: 180 seconds)
#291 [08:56] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 186 seconds)
#292 [08:58] * BartekGames09pl [webchat@91.240.31.44] has joined #minecrafthelp
#293 [09:00] * BartekGames09pl [webchat@91.240.31.44] has quit. (Client Quit)
#294 [09:04] * techno156 [~techno156@196.196.244.77] has joined #minecrafthelp
#295 [09:04] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#296 [09:14] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has joined #minecrafthelp
#297 [09:14] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 383 seconds)
#298 [09:14] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 383 seconds)
#299 [09:15] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has left #minecrafthelp
#300 [09:18] * mike_5619 [webchat@149.sub-174-219-130.myvzw.com] has joined #minecrafthelp
#301 [09:21] * _Karbrax_ [webchat@37.248.152.96] has joined #minecrafthelp
#302 [09:21] * _Karbrax_ [webchat@37.248.152.96] has quit. (Client Quit)
#303 [09:23] * mike_5619 [webchat@149.sub-174-219-130.myvzw.com] has quit. (Ping timeout: 180 seconds)
#304 [10:02] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#305 [10:28] * furia_games [webchat@179.189.108.104] has joined #minecrafthelp
#306 [10:28] * Frosty [webchat@88.131.100.21] has joined #minecrafthelp
#307 [10:28] * Frosty [webchat@88.131.100.21] has quit. (Client Quit)
#308 [10:30] <furia_games> Hello, I bought a minecraft account a long time ago, I logged in and one day I accidentally logged out and I could not log in anymore and the account skin still exists but I can not use the account
#309 [10:34] <SirStudMuffin> Minecraft crashes at different intervals without giving a single crash log, I have factory reset my PC reinstalled both Java and Minecraft, Put all settings to the lowest up the amout of ram available and nothing helps. any help would be appreciated, at my wits eand
#310 [10:38] * SirStudMuffin [webchat@31.205.69.174] has quit. (Quit: Web client closed)
#311 [10:40] * maro [~maro@2a02:8070:da2:1f00:146f:fb8a:661a:2d34] has joined #minecrafthelp
#312 [10:50] * ArmoredCar [webchat@188.24.19.255] has joined #minecrafthelp
#313 [10:52] <ArmoredCar> Hey, when I open the minecraft launcher, it says "Unable to fetch server status" and when I log in with my account it says "Could not connect to server"! Please help
#314 [10:56] * ArmoredCar [webchat@188.24.19.255] has quit. (Quit: Web client closed)
#315 [10:59] * Pokemonven [webchat@ool-44c340f8.dyn.optonline.net] has joined #minecrafthelp
#316 [11:06] * Adam [webchat@98.15.39.180] has joined #minecrafthelp
#317 [11:06] <Adam> hi
#318 [11:07] * Adam is now known as Guest14721
#319 [11:07] <Guest14721> I need help I tried changing my username but it doesn't let me it says the name is taken but when I search it up the user is available
#320 [11:08] <GreyVulpine> Wait, try again later
#321 [11:09] <Guest14721> its been 12hrs and im worried to loose the user
#322 [11:09] <GreyVulpine> There's nothing we can do about it here
#323 [11:09] <Guest14721> so where do u recommend me going?
#324 [11:10] <GreyVulpine> Again, wait, try again later. If you still can't get it going..
#325 [11:10] <GreyVulpine> Guest14721 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#326 [11:11] <Guest14721> thanks
#327 [11:12] * Thiago [webchat@177.205.157.55.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#328 [11:12] <Guest14721> also it ask for transaction id this acc was bought by my fathers ex and I don't have it
#329 [11:13] * jason1234 [webchat@121.132.180.74] has joined #minecrafthelp
#330 [11:14] <GreyVulpine> Then leave it blank
#331 [11:14] <Guest14721> oh lol
#332 [11:14] <jason1234> uhhh can I ask for some help?
#333 [11:14] <jason1234> I'm downloading a old version of minecraft without any incompatible software and the game won't download after realm.jar
#334 [11:16] <Thiago> Hi, I'm have a problem with my minecraft java edition for windows, my launcher is work normally, but when click to start game, doesn't nothing happen
#335 [11:17] <Thiago> I try to update java for 1.8.0_161, change in game configs, nothing happens.
#336 [11:17] <Guest14721> and of course then name get taken by someone else this is so stupid
#337 [11:18] <Guest14721> I woke up at 5 for the user and it says not available then I try ever minute to get it then someone takes it
#338 [11:22] * Thiago [webchat@177.205.157.55.dynamic.adsl.gvt.net.br] has quit. (Ping timeout: 180 seconds)
#339 [11:26] * Steven [webchat@24.238.64.194.res-cmts.sth2.ptd.net] has joined #minecrafthelp
#340 [11:27] <Steven> s
#341 [11:27] <Guest14721> im going to go jump now bye
#342 [11:27] * Guest14721 [webchat@98.15.39.180] has quit. (Quit: Web client closed)
#343 [11:27] <Steven> i need help
#344 [11:27] <Steven> Pixel format not accelerated
#345 [11:28] * LosrSquad [webchat@ool-2f118673.dyn.optonline.net] has joined #minecrafthelp
#346 [11:28] <Steven> hello
#347 [11:29] <LosrSquad> I am having problems with installing Minecraft, it is saying that my "graphics card is not eccelerated". How do I fix this?
#348 [11:29] * jason1234 [webchat@121.132.180.74] has joined #minecrafthelp
#349 [11:29] <Steven> Losrsquad
#350 [11:29] * Sneikyz [webchat@84.15.185.143] has joined #minecrafthelp
#351 [11:29] <Steven> can u see my msg Losrsquad
#352 [11:29] <jason1234> Uh, Hi I am downloading minecraft and it keeps stopping at the realm jar file
#353 [11:31] * tizz2009 [webchat@151.56.180.76] has joined #minecrafthelp
#354 [11:31] <tizz2009> hi
#355 [11:31] <tizz2009> hih
#356 [11:31] <tizz2009> i cant log on minecraft.net
#357 [11:31] * tizz2009 [webchat@151.56.180.76] has quit. (Client Quit)
#358 [11:35] * jason1234 [webchat@121.132.180.74] has quit. (Ping timeout: 180 seconds)
#359 [11:35] <LosrSquad> Steven I can
#360 [11:39] * Chris [webchat@94.207.209.55] has joined #minecrafthelp
#361 [11:39] * mullagain [webchat@ip72-206-3-76.fv.ks.cox.net] has joined #minecrafthelp
#362 [11:40] <Chris> I have a problem with minecraft on realms. I constantly get this error io.netty.handler.codec.decoderexception java.util.zip and several other variants
#363 [11:40] <mullagain> linux running oricle java 9.0.4
#364 [11:40] <mullagain> getting Game ended with bad state (exit code 1)
#365 [11:40] <Chris> I only get the error on one PC which is on ethernet, laptop does not have the same issue
#366 [11:44] <mullagain> it was the java version
#367 [11:44] * mullagain [webchat@ip72-206-3-76.fv.ks.cox.net] has quit. (Client Quit)
#368 [11:48] <LosrSquad> Steven?
#369 [11:59] * Comikazicole [webchat@cpe-70-114-11-213.satx.res.rr.com] has joined #minecrafthelp
#370 [12:00] <Comikazicole> Hey, I've been having this same issue for about three months. Minecraft crashes on loading up a world. I've done everything I can to troubleshoot it, including reinstalling java, reinstalling minecraft, reinstalling windows, I can't seem to figure out what's wrong?
#371 [12:01] <Comikazicole> As a side note, I'm not very fluent in java, but the output log does not appear to have any major issues leading up to the crash.
#372 [12:02] * Chris [webchat@94.207.209.55] has quit. (Ping timeout: 180 seconds)
#373 [12:04] * Dayzor [webchat@dslb-094-217-003-061.094.217.pools.vodafone-ip.de] has joined #minecrafthelp
#374 [12:05] <Dayzor> I delete my account but he still there and the password is changed
#375 [12:10] <GreyVulpine> Dayzor - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#376 [12:19] * Steven [webchat@24.238.64.194.res-cmts.sth2.ptd.net] has quit. (Ping timeout: 180 seconds)
#377 [12:29] * maro [~maro@2a02:8070:da2:1f00:146f:fb8a:661a:2d34] has quit. (Quit: Kein Bock mehr)
#378 [12:35] * KingNewbie [webchat@c-24-4-254-117.hsd1.ca.comcast.net] has joined #minecrafthelp
#379 [12:35] <KingNewbie> My kids are trying to connect to xbox servers with their iPad. During sign in, the following error comes up without a code. SORRY, SOMETHING WENT WRONG. GIVE IT ANOTHER TRY, OR TRY ON XBOX.COM
#380 [12:35] * lusper358 [webchat@186.113.203.245] has joined #minecrafthelp
#381 [12:35] <KingNewbie> We have accounts on xbox.com, and we never get the chance to log in.
#382 [12:38] * tomDel31 [webchat@AToulouse-657-1-76-170.w92-136.abo.wanadoo.fr] has joined #minecrafthelp
#383 [12:39] * tomDel31 [webchat@AToulouse-657-1-76-170.w92-136.abo.wanadoo.fr] has quit. (Client Quit)
#384 [12:41] * TBNRfrags [webchat@109.177.213.240] has joined #minecrafthelp
#385 [12:42] * Ebangz [webchat@CPEf0f2496bc893-CMf0f2496bc890.cpe.net.cable.rogers.com] has joined #minecrafthelp
#386 [12:42] * Ebangz [webchat@CPEf0f2496bc893-CMf0f2496bc890.cpe.net.cable.rogers.com] has quit. (Client Quit)
#387 [12:44] * banfio [webchat@216.15.15.233] has joined #minecrafthelp
#388 [12:45] <banfio> hello. my minecraft username is banfio, and i lost access to my account years ago... i finally got things reset, but when i logged in it said i didnt own minecraft yet... ive had it since beta 1.3 so i dont know whats going on
#389 [12:49] * lusper358 [webchat@186.113.203.245] has quit. (Ping timeout: 180 seconds)
#390 [12:50] <banfio> hello?
#391 [12:51] * Ozy [webchat@pool-173-48-126-163.bstnma.fios.verizon.net] has joined #minecrafthelp
#392 [12:51] <Ozy> Hi
#393 [12:51] <Ozy> my email says i changed the account email to a different email, but that email doesnt work to log in, or wont recieve change password emails
#394 [12:52] * Ozy [webchat@pool-173-48-126-163.bstnma.fios.verizon.net] has quit. (Client Quit)
#395 [13:04] * Eyh [webchat@84.82.237.64] has joined #minecrafthelp
#396 [13:07] * Eyh [webchat@84.82.237.64] has quit. (Client Quit)
#397 [13:07] * Eyh [webchat@84.82.237.64] has joined #minecrafthelp
#398 [13:09] * Nymphicus [webchat@90.210.53.12] has joined #minecrafthelp
#399 [13:09] <Nymphicus> Yo does anyone know why in fullscreen all menus seem to make my mouse move at 30fps
#400 [13:11] * T1M [~T1M@2001-4dd5-289b-0-e43c-9dbe-fe71-9c19.ipv6dyn.netcologne.de] has joined #minecrafthelp
#401 [13:11] * Eyh [webchat@84.82.237.64] has quit. (Client Quit)
#402 [13:19] * EpiCArtZ [webchat@ip5f5ac92b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#403 [13:20] * TBNRfrags [webchat@109.177.213.240] has quit. (Quit: Web client closed)
#404 [13:20] <EpiCArtZ> Hello my question is, i have an java Problem, when i will join a multiplayer server than i have this error massage: Internal Exception: java.lang.NullPointerException what can i do?
#405 [13:20] <EpiCArtZ> Hello my question is, i have an java Problem, when i will join a multiplayer server than i have this error massage: Internal Exception: java.lang.NullPointerException what can i do?
#406 [13:22] * EpiCArtZ [webchat@ip5f5ac92b.dynamic.kabel-deutschland.de] has left #minecrafthelp
#407 [13:41] * alexe22 [webchat@0.pool85-61-106.dynamic.orange.es] has joined #minecrafthelp
#408 [13:42] <alexe22> alexer22
#409 [13:42] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#410 [13:43] * alexe22 [webchat@0.pool85-61-106.dynamic.orange.es] has quit. (Client Quit)
#411 [13:46] * Myles [webchat@c-67-187-178-147.hsd1.ca.comcast.net] has joined #minecrafthelp
#412 [13:47] * Nymphicus [webchat@90.210.53.12] has quit. (Ping timeout: 180 seconds)
#413 [13:47] <Myles> Hi, I have been trying to remove beta edition from minecraft windows 10 with no luck. I followed all the steps, uninstalled , unjoined on xbox insider hub , reinstalled and its still there. Please help.
#414 [13:49] * Jman125 [webchat@pool-96-225-159-68.nrflva.fios.verizon.net] has joined #minecrafthelp
#415 [13:51] <Jman125> https://paste.ubuntu.com/p/FdzCnxmyGV/
#416 [13:52] <Jman125> i cannot seem to fix this: https://paste.ubuntu.com/p/FdzCnxmyGV/
#417 [13:53] <GreyVulpine> Jman125 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#418 [13:53] <Jman125> thank you
#419 [13:53] <Jman125> thank you
#420 [13:54] * Myles [webchat@c-67-187-178-147.hsd1.ca.comcast.net] has left #minecrafthelp
#421 [13:55] * Myles [webchat@c-67-187-178-147.hsd1.ca.comcast.net] has joined #minecrafthelp
#422 [13:55] <Myles> Hi, I have been trying to remove beta edition from minecraft windows 10 with no luck. I followed all the steps, uninstalled , unjoined on xbox insider hub , reinstalled and its still there. Please help.
#423 [13:55] * Jman125 [webchat@pool-96-225-159-68.nrflva.fios.verizon.net] has quit. (Quit: Web client closed)
#424 [13:56] * Myles [webchat@c-67-187-178-147.hsd1.ca.comcast.net] has quit. (Client Quit)
#425 [13:57] * Myles [webchat@c-67-187-178-147.hsd1.ca.comcast.net] has joined #minecrafthelp
#426 [13:57] <Myles> Hi, I have been trying to remove beta edition from minecraft windows 10 with no luck. I followed all the steps, uninstalled , unjoined on xbox insider hub , reinstalled and its still there. Please help.
#427 [14:02] * nick [webchat@CPE84948c20d8f1-CM84948c20d8f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#428 [14:02] <nick> hello
#429 [14:02] * nick is now known as Guest54812
#430 [14:03] * T1M [~T1M@2001-4dd5-289b-0-1922-eb5a-21a-1714.ipv6dyn.netcologne.de] has joined #minecrafthelp
#431 [14:03] <Guest54812> im trying to get my old minecraft account back, however im not sure what the password is and im not sure which e-mail it is registered to. if i do figure out the e-mail it is registered to ill be able to figure out the password
#432 [14:04] <GreyVulpine> Guest54812 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#433 [14:06] * luquinha12345 [webchat@177.21.57.201] has joined #minecrafthelp
#434 [14:06] <luquinha12345> Always when I enter my minecraft i login all right but when I go into the version I want from a bug and talks like this "An unexpected problem occurred and the game stopped working. We apologize for the inconvenience. "Already tried to watch several tutorial on YouTube but nothing works, already tried to update the driver, but it did not work what do I do?
#435 [14:10] * luquinha12345 [webchat@177.21.57.201] has quit. (Client Quit)
#436 [14:10] * Guest54812 [webchat@CPE84948c20d8f1-CM84948c20d8f0.cpe.net.cable.rogers.com] has quit. (Quit: Web client closed)
#437 [14:27] * Tech1138 [webchat@rrcs-76-80-10-150.west.biz.rr.com] has joined #minecrafthelp
#438 [14:29] <Tech1138> I've just tried installing Minecraft Java Edition. The installation went fine, but after logging on I get an error that "The game directory is invalid or inaccesible". It appears to be greating a directory on my network redirected folder instead of my local machine
#439 [14:33] <Tech1138> Can I change the default folder to something other than (user)\ApplicationData\/minecraft ?
#440 [14:39] * CraftedRL [webchat@90.193.93.79] has joined #minecrafthelp
#441 [14:39] <CraftedRL> Hello?
#442 [14:39] <Tech1138> Never mind - found it in the launcher advanced settings
#443 [14:41] * CraftedRL [webchat@90.193.93.79] has quit. (Client Quit)
#444 [14:42] * CraftedRL [webchat@90.193.93.79] has joined #minecrafthelp
#445 [14:43] <CraftedRL> Hello, I need My Minecraft Says This
#446 [14:43] <CraftedRL> ########## GL ERROR ########## 19:32:21 bhz Client thread @ Post render 19:32:21 bhz Client thread 1281: Invalid value 19:32:21 bhz Client thread ########## GL ERROR ########## 19:32:21 bhz Client thread @ Post render 19:32:21 bhz Client thread 1281: Invalid value
#447 [15:01] * Comikazicole [webchat@cpe-70-114-11-213.satx.res.rr.com] has quit. (Ping timeout: 180 seconds)
#448 [15:10] * TitanBoi [webchat@pool-173-73-75-65.washdc.fios.verizon.net] has joined #minecrafthelp
#449 [15:10] * lilolaurna [webchat@164.sub-174-208-3.myvzw.com] has joined #minecrafthelp
#450 [15:11] <lilolaurna> Minecraft won't launch when I'm connected to the internet
#451 [15:11] <TitanBoi> When i try to join a minecraft server an error happens saying javalangnullpointerexception
#452 [15:12] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has quit. (Read error: Connection reset by peer)
#453 [15:13] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
#454 [15:19] * joako_conde [webchat@host168.186-108-244.telecom.net.ar] has joined #minecrafthelp
#455 [15:20] * joako_conde [webchat@host168.186-108-244.telecom.net.ar] has quit. (Client Quit)
#456 [15:26] * lilolaurna [webchat@164.sub-174-208-3.myvzw.com] has quit. (Quit: Web client closed)
#457 [15:35] * TitanBoi [webchat@pool-173-73-75-65.washdc.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#458 [15:35] * KnifePartyError [webchat@smflon1825w-lp130-01-69-158-143-44.dsl.bell.ca] has joined #minecrafthelp
#459 [15:37] <KnifePartyError> Hey I went on to play Minecraft today and it gets to the MOJANG loading screen before promptly crashing and saying "An expected issue has occurred and the game has crashed. We're sorry for the inconvenience."
#460 [15:37] <KnifePartyError> The first line in the log is as follows: "---- Minecraft Crash Report ---- // There are four lights! Time: 3/17/18 4:34 PM Description: Initializing game cdo: Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?"
#461 [15:38] <KnifePartyError> I am using the default resource pack and this happens on both snapshot 18w11a and release 1.12.2
#462 [15:45] * KnifePartyError_ [webchat@smflon1825w-lp130-01-69-158-143-44.dsl.bell.ca] has joined #minecrafthelp
#463 [15:46] * KnifePartyError [webchat@smflon1825w-lp130-01-69-158-143-44.dsl.bell.ca] has quit. (Ping timeout: 180 seconds)
#464 [15:46] <KnifePartyError_> Hello, I went on to play Minecraft today and the game opens an crashes after a few seconds on the MOJANG screen. After which, it gives me a message saying that an unexpected error has occurred.
#465 [15:46] <KnifePartyError_> The first line of the log is as follows: "---- Minecraft Crash Report ---- // There are four lights! Time: 3/17/18 4:34 PM Description: Initializing game cdo: Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?"
#466 [15:47] <KnifePartyError_> I am using the default resource pack and this happens on both snapshot 18w11a and release 1.12.2
#467 [16:01] * gutantiva [webchat@189.38.188.68] has joined #minecrafthelp
#468 [16:10] * MineTronBR [webchat@170.81.160.35] has joined #minecrafthelp
#469 [16:10] <MineTronBR> ola
#470 [16:10] * gutantiva [webchat@189.38.188.68] has quit. (Quit: Web client closed)
#471 [16:10] <MineTronBR> eu nao consigo iniciar meu minecraft ele da erro
#472 [16:10] <MineTronBR> a mensaguem e ocorreu um erro inesperado
#473 [16:14] * MineTronBR [webchat@170.81.160.35] has quit. (Ping timeout: 180 seconds)
#474 [16:24] * xTor3nTx [webchat@89-64-9-156.dynamic.chello.pl] has joined #minecrafthelp
#475 [16:24] <xTor3nTx> So i have a problem with java
#476 [16:25] <xTor3nTx> I had download it but my minecraft app didn't see java
#477 [16:26] * MHC [webchat@76-217-25-86.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#478 [16:27] <xTor3nTx> Can someone help me?
#479 [16:27] * MHC [webchat@76-217-25-86.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#480 [16:29] * vom513 [webchat@216-143-11-118.cncndc.net] has joined #minecrafthelp
#481 [16:30] <vom513> hello, i migrated my account a bit ago, and now i can't seem to join any servers
#482 [16:30] <vom513> my UUID that my game/client reports doesnt match the mojang API / various lookup tools
#483 [16:30] <vom513> i can only play on our local server for example if i set it to offline mode (which i dont want to do)
#484 [16:45] * ghfhfh [webchat@109.122.81.198] has joined #minecrafthelp
#485 [16:47] * Sky [webchat@cpc1-newt37-2-0-cust331.19-3.cable.virginm.net] has joined #minecrafthelp
#486 [16:47] <Sky> hey it keeps saying error on my loading screen
#487 [16:52] * rebelianek [webchat@ip-85-202-39-122.eltronik.net.pl] has joined #minecrafthelp
#488 [16:52] * xTor3nTx [webchat@89-64-9-156.dynamic.chello.pl] has quit. (Ping timeout: 180 seconds)
#489 [16:53] * Sky [webchat@cpc1-newt37-2-0-cust331.19-3.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#490 [16:55] * Name_ [webchat@c-69-181-44-141.hsd1.ca.comcast.net] has joined #minecrafthelp
#491 [16:56] <Name_> hello
#492 [16:56] <Name_> ?
#493 [16:56] <Name_> ?
#494 [16:57] * rebelianek [webchat@ip-85-202-39-122.eltronik.net.pl] has left #minecrafthelp
#495 [16:57] * Name_ [webchat@c-69-181-44-141.hsd1.ca.comcast.net] has quit. (Client Quit)
#496 [16:57] * vom513 [webchat@216-143-11-118.cncndc.net] has quit. (Quit: Web client closed)
#497 [17:08] * Sr_Luyz [webchat@191.17.134.46] has joined #minecrafthelp
#498 [17:09] <Sr_Luyz> Hi, I wanted help on my account because it failed to log in.
#499 [17:10] <Sr_Luyz> I am Brazilian ok
#500 [17:26] * shanes868 [webchat@38.86.163.5] has joined #minecrafthelp
#501 [17:28] <shanes868> Hi, I am launching Minecraft on OSX and when I click on the word "Play" I get an error message "Game Crash: an unexpected issue occurred and the game has crashed. We're sorry for the inconvenience."
#502 [17:28] <shanes868> Does anyone have advice for me on how to resolve this? I tried deleting the application and redownloading it.
#503 [17:28] <shanes868> My java is up to date.
#504 [17:29] <shanes868> I am on Java 8
#505 [17:56] * ForestHunters [webchat@24-49-208-223.fidnet.com] has joined #minecrafthelp
#506 [18:00] <ForestHunters> Hello, I am receiving the "unexpected error has occurred" message every time I join a server, everything is fine with downloading the java files and loading the game itself, but not when I join a server, can you please help?
#507 [18:15] * Dylan [webchat@162-229-81-173.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#508 [18:15] * _SpeedLight_ [webchat@177.32.254.177] has joined #minecrafthelp
#509 [18:15] <Dylan> I cant log into my account and it says my account has already been transfered to a nojang account but i myself have not done that
#510 [18:16] <Dylan> *Mojang
#511 [18:17] <Dylan> I really just need a phone number for Mojang
#512 [18:18] <_SpeedLight_> Hello! Can anyone help me with the java.lang.nullpointerexception: group error? I've tried several things, like Uninstall Java, Uninstall Minecraft (Including .minecraft), I tried to use the McAfee app, but nothing worked, can anyone help me?
#513 [18:19] <_SpeedLight_> *type
#514 [18:39] * rcmaehl [~null@2607:fcc8:bf1b:7700:2062:886f:a94c:3163] has joined #minecrafthelp
#515 [18:40] * Dish [webchat@cpe-67-247-86-161.rochester.res.rr.com] has joined #minecrafthelp
#516 [18:41] <Dish> when i try to use 1.7.10 it just says
#517 [18:41] <Dish> Name: 1.7.10.jar URL: https://launcher.mojang.com/mc/game/1.7.10/client/e80d9b3bf5085002218d4be59e668bac718abbc6/client.jar Error details: Attempting to move successful download to C:/Users\Dish\AppData\Roaming\.minecraft\versions\1.7.10/1.7.10.jar The process cannot access the file because it is being used by another process Filename on disk: 33d8-42ba-b75a-0180 Path: C:\Users\Dish\AppData\Local\Temp\33d8-42ba-b75a-0180 Exists:
#518 [18:42] * TioRengiYt [webchat@190.162.145.173] has joined #minecrafthelp
#519 [18:42] <TioRengiYt> hola
#520 [18:42] <Dish> hi
#521 [18:42] <TioRengiYt> i need a help
#522 [18:43] <Dish> i need help lol
#523 [18:43] <TioRengiYt> Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:252) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:848) at org.lwjgl.opengl.Display.
#524 [18:43] <Dish> Name: 1.7.10.jar URL: https://launcher.mojang.com/mc/game/1.7.10/client/e80d9b3bf5085002218d4be59e668bac718abbc6/client.jar Error details: Attempting to move successful download to C:/Users\Dish\AppData\Roaming\.minecraft\versions\1.7.10/1.7.10.jar The process cannot access the file because it is being used by another process Filename on disk: 33d8-42ba-b75a-0180 Path: C:\Users\Dish\AppData\Local\Temp\33d8-42ba-b75a-0180 Exists:
#525 [18:43] <Dish> lol
#526 [18:44] <TioRengiYt> ?
#527 [18:44] <TioRengiYt> i understand
#528 [18:49] * Dish [webchat@cpe-67-247-86-161.rochester.res.rr.com] has quit. (Ping timeout: 180 seconds)
#529 [18:50] * Dylan [webchat@162-229-81-173.lightspeed.mmphtn.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#530 [18:56] * T1M [~T1M@2001-4dd5-289b-0-1922-eb5a-21a-1714.ipv6dyn.netcologne.de] has quit. (Read error: Connection reset by peer)
#531 [19:10] * Dylan [webchat@162-229-81-173.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#532 [19:10] <Dylan> I cant play my minecraft i bought this shit years ago and now they act like i dont have it plz help me
#533 [19:10] <Absol> Dylan: Please keep it civil
#534 [19:10] <Dylan> Is anybody even here
#535 [19:11] <Dylan> Mojang trash af
#536 [19:14] * Dylan [webchat@162-229-81-173.lightspeed.mmphtn.sbcglobal.net] has quit. (Ping timeout: 180 seconds)
#537 [19:16] * Hqlegend [webchat@cpc113426-maid7-2-0-cust981.20-1.cable.virginm.net] has joined #minecrafthelp
#538 [19:17] <Hqlegend> How can you stop someone from hacking your account with you I'd
#539 [19:24] * Hqlegend [webchat@cpc113426-maid7-2-0-cust981.20-1.cable.virginm.net] has quit. (Ping timeout: 180 seconds)
#540 [19:25] * tobi5543 [webchat@dhcp-5-186-213-176.ip.fibianet.dk] has joined #minecrafthelp
#541 [19:25] <tobi5543> Hallo
#542 [19:26] <tobi5543> ?
#543 [19:46] * techno156 [~techno156@196.196.244.77] has quit. (Quit: Leaving)
#544 [19:58] * Mendari [webchat@216.145.90.246] has joined #minecrafthelp
#545 [19:58] <Mendari> Can someone help me please
#546 [20:00] * VirusBrIAN [webchat@c-71-195-104-147.hsd1.ca.comcast.net] has joined #minecrafthelp
#547 [20:00] <VirusBrIAN> My minecraft game has fail to save gl_es.lang
#548 [20:01] <Mendari> Can someone help me please
#549 [20:01] <VirusBrIAN> Unable to save download. kw_gb.lang Name: kw_gb.lang URL: http://resources.download.minecraft.net/5b/5bb2a93cdc2f6a8be6b4ae88a1b54a59485f8ff4 Error details: Attempting to move successful download to C:/Users\F Haney jr\AppData\Roaming\.minecraft\assets\objects\5b/5bb2a93cdc2f6a8be6b4ae88a1b54a59485f8ff4 The process cannot access the file because it is being used by another process Filename on disk: 9993-f2fa-f53f-9ff9 Path: C
#550 [20:02] <VirusBrIAN> wtf??? now thats bull
#551 [20:02] <VirusBrIAN> nevermind i got it working
#552 [20:04] * Mendari [webchat@216.145.90.246] has quit. (Ping timeout: 180 seconds)
#553 [20:15] * anonymous_ [webchat@c-73-211-128-161.hsd1.il.comcast.net] has joined #minecrafthelp
#554 [20:15] <anonymous_> i can't download the latest realease
#555 [20:16] <anonymous_> this keeps popping up, Unable to save download. en_ca.lang Name: en_ca.lang URL: http://resources.download.minecraft.net/61/6178c811d97a93c4900c503994a1ad5bf2a94d51 Error details: Attempting to move successful download to C:/Users\Owner\AppData\Roaming\.minecraft\assets\objects\61/6178c811d97a93c4900c503994a1ad5bf2a94d51 The process cannot access the file because it is being used by another process Filename on disk: 0bab-d0b3
#556 [20:17] <anonymous_> how can i download 1.12.2?
#557 [20:24] * _SpeedLight_ [webchat@177.32.254.177] has quit. (Ping timeout: 180 seconds)
#558 [20:45] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#559 [21:03] * KallikPlays [webchat@c-73-232-32-44.hsd1.tx.comcast.net] has joined #minecrafthelp
#560 [21:04] <KallikPlays> help, my game wont log on, and keeps crashing when I press play
#561 [21:05] <Anna> ??< index
#562 [21:06] <KallikPlays> i am not sure what to do dont really do anything but play the game on computer
#563 [21:15] * Dolph [webchat@host86-158-73-228.range86-158.btcentralplus.com] has joined #minecrafthelp
#564 [21:16] * Mendari [webchat@216.145.90.246] has joined #minecrafthelp
#565 [21:16] <Mendari> Someone help me please
#566 [21:17] <Dolph> Hi, trying to long into an old minecraft account. Reset password, but logging in with that new password give me, Error: Username or password invalid
#567 [21:17] <Mendari> Someone help me please
#568 [21:18] <Andrio> ??> KallikPlays launcher/crash-log
#569 [21:18] <Absol> KallikPlays: We need to see your crash log, which is created after a crash.
#570 [21:18] <Absol> KallikPlays: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#571 [21:18] <Andrio> Dolph, can you log in at https://account.mojang.com/ ?
#572 [21:18] <Andrio> ??> Mendari ask
#573 [21:18] <Absol> Mendari: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#574 [21:18] <Absol> Mendari: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#575 [21:19] <Mendari> i went to buy a rank on hypixel but when i did it said you cannot buy this rank because you have too many chargebacks what do i do
#576 [21:19] <Andrio> Mendari, contact Hypixel staff.
#577 [21:20] <Dolph> Andrio, no same error. Unknown account or password
#578 [21:20] <Mendari> I contacted hypixel support on twitter do i wait for them to tweet me back
#579 [21:20] <Andrio> Neither us nor Mojang has anything to do with them
#580 [21:20] <Andrio> Mendari, yes
#581 [21:20] <Andrio> ??> Dolph login/throttle
#582 [21:20] <Absol> Dolph: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#583 [21:20] <Absol> Dolph: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#584 [21:20] <Mendari> ok thank you, would having a chargeback cause me to be unable to buy another rank?
#585 [21:20] <Dolph> okay i'll give that a go Andrio, thank you
#586 [21:21] <Dolph> cheers Absol
#587 [21:21] <KallikPlays> ok ill try
#588 [21:21] <Andrio> Mendari, that is what the error message you gave says.
#589 [21:23] * Dolph [webchat@host86-158-73-228.range86-158.btcentralplus.com] has quit. (Quit: Web client closed)
#590 [21:23] * JadeIEA [webchat@136.61.27.189] has joined #minecrafthelp
#591 [21:23] * Mendari [webchat@216.145.90.246] has quit. (Ping timeout: 180 seconds)
#592 [21:24] <JadeIEA> Hey, I was having a problem with 1.3.2 - I know it's an older version, but I wanted to play it for nostalgia - in which it won't download the sound files because of 403 errors, is there anything I can do to alleviate that?
#593 [21:24] <KallikPlays> i cant find the recent crash report. i just tryed to start the game again and it just stays on the mojang screen and nothing happens
#594 [21:24] <Andrio> ??> JadeIEA launcher/log
#595 [21:25] <Absol> JadeIEA: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#596 [21:25] * pinkork [webchat@c220-237-91-6.fitzg3.qld.optusnet.com.au] has joined #minecrafthelp
#597 [21:25] * yMaoeeDoesPvP [webchat@186.208.251.6.pbnettelecom.com.br] has joined #minecrafthelp
#598 [21:25] <KallikPlays> my task manager says java(TM) platform SE binary is not responding
#599 [21:26] <pinkork> I've lost my email so I cannot log in to my account
#600 [21:26] <Andrio> ??> KallikPlays tools/HJT
#601 [21:26] <Absol> KallikPlays: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#602 [21:26] <Absol> KallikPlays: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#603 [21:26] <Andrio> ??> pinkork account/forgot-email
#604 [21:26] <Absol> pinkork: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#605 [21:27] <KallikPlays> ok
#606 [21:27] <JadeIEA> https://paste.ubuntu.com/p/QSrVv6t6Sw/ - Here is a snippet of some of the errors, it goes on and on, but it's the same error every time.
#607 [21:27] <JadeIEA> just, with different files
#608 [21:28] * Emma [webchat@173-20-90-244.client.mchsi.com] has joined #minecrafthelp
#609 [21:30] <Emma> I am having problems remembering my security question answers and the email that is used for my account can not be accessed
#610 [21:30] <Andrio> ??> Emma account/send-emai
#611 [21:30] <Andrio> ??> Emma account/send-email
#612 [21:30] <Absol> Emma: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#613 [21:30] <Absol> Emma: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#614 [21:31] <KallikPlays> here it is https://paste.ubuntu.com/p/rVCR82sVfp/
#615 [21:32] <Emma> Okay thanks, how do I leave this chat
#616 [21:33] * yMaoeeDoesPvP [webchat@186.208.251.6.pbnettelecom.com.br] has quit. (Ping timeout: 180 seconds)
#617 [21:33] <Andrio> like that
#618 [21:34] <JadeIEA> Same errors happen on 1.4.7 and 1.7.10, 1.6.4 doesn't give errors, but doesn't have sound. 1.7.10 works fine.
#619 [21:34] <Andrio> ??> KallikPlays AV/ByteFence
#620 [21:34] <JadeIEA> sorry, 1.5.2* not the first 1.7.10
#621 [21:34] <Absol> KallikPlays: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#622 [21:34] <Andrio> KallikPlays, then run a malware scan
#623 [21:34] <Andrio> ??> KallikPlays AV/ADWCleaner
#624 [21:34] <Absol> KallikPlays: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#625 [21:34] <Absol> KallikPlays: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#626 [21:36] <pinkork> Ive lost access to all old emails so I can't verify my mojang ac password to migrate of=ver to sing an email instead of username
#627 [21:36] <pinkork> what do I do
#628 [21:36] <JadeIEA> Oh, my bad, it seems there is only support for current releases....
#629 [21:38] <pinkork> I can't access my account because I do not know which email is linked to the account or remember my old accounts, its going back nearly a decade now. What do I do?
#630 [21:40] <KallikPlays> ok
#631 [21:40] <Andrio> ??> pinkork account/trans-ID
#632 [21:40] <Absol> pinkork: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#633 [21:40] <Andrio> ??> pinkork account/send-email
#634 [21:40] <Absol> pinkork: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#635 [21:40] <Absol> pinkork: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#636 [21:45] * KallikPlays [webchat@c-73-232-32-44.hsd1.tx.comcast.net] has quit. (Ping timeout: 180 seconds)
#637 [21:57] * CarlosK15 [webchat@177.156.113.53] has joined #minecrafthelp
#638 [21:59] * CarlosK15 [webchat@177.156.113.53] has quit. (Client Quit)
#639 [22:01] * KallikPlays [webchat@c-73-232-32-44.hsd1.tx.comcast.net] has joined #minecrafthelp
#640 [22:07] * KallikPlays [webchat@c-73-232-32-44.hsd1.tx.comcast.net] has quit. (Ping timeout: 180 seconds)
#641 [22:10] * KallikPlays [webchat@c-73-232-32-44.hsd1.tx.comcast.net] has joined #minecrafthelp
#642 [22:10] <KallikPlays> ok did what you said to do
#643 [22:12] <payonel> KallikPlays: did you remove ByteFence and finish the malware clean? if so, try mc again
#644 [22:12] <KallikPlays> yes i did
#645 [22:14] <KallikPlays> it still stays on the mojangscreen and dont go any further
#646 [22:14] <payonel> i would try to remove java and minecraft and start over
#647 [22:15] <payonel> but i wont be more help -- i have to go
#648 [22:15] <payonel> o/
#649 [22:15] <KallikPlays> ok
#650 [22:17] * james239711 [webchat@c-73-98-106-124.hsd1.nm.comcast.net] has joined #minecrafthelp
#651 [22:18] <james239711> Hi, wondering if Mojang has an actual customer service number I can reach or a chat I can speak on regarding getting a "Forgot Password" email sent to my email. I set up my account back in 2012 and it's saying I'm using an incorrect email, but I know I'm not. TIA
#652 [22:19] * SilverBellz [webchat@188.226.148.206] has joined #minecrafthelp
#653 [22:20] <SilverBellz> I try to download 1.8.9 and it keeps stopping at a point and says unable to download icon_16x16.png
#654 [22:22] <james239711> Hi, wondering if Mojang has an actual customer service number I can reach or a chat I can speak on regarding getting a "Forgot Password" email sent to my email. I set up my account back in 2012 and it's saying I'm using an incorrect email, but I know I'm not. TIA
#655 [22:26] * gurt [webchat@c-24-147-189-163.hsd1.ma.comcast.net] has joined #minecrafthelp
#656 [22:27] <gurt> When I try to load up the game, it says "Unable to located the Java runtime."
#657 [22:27] <gurt> I dont know what to do
#658 [22:28] <Andrio> james239711, did you check your spam folder?
#659 [22:28] <gurt> nope
#660 [22:28] <gurt> Let me check
#661 [22:28] <Andrio> SilverBellz, click 'Show details' and show me what that gives you
#662 [22:29] <gurt> Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Exists: false
#663 [22:29] <Andrio> gurt, do you have Java installed?
#664 [22:29] <james239711> yes, nothing
#665 [22:29] <Andrio> ??> james239711 account/send-email
#666 [22:29] <Absol> james239711: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#667 [22:29] <Absol> james239711: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#668 [22:30] * gurt [webchat@c-24-147-189-163.hsd1.ma.comcast.net] has quit. (Client Quit)
#669 [22:35] * james239711 [webchat@c-73-98-106-124.hsd1.nm.comcast.net] has quit. (Ping timeout: 180 seconds)
#670 [22:40] <SilverBellz> Name: icon_16x16.png URL: http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a Error details: HTTP 503: Service Unavailable Filename on disk: f711-b5e4-6f5d-c65a Path: /var/folders/8w/htlbbj9530vf6n6gx2f13gpr0000gn/T/f711-b5e4-6f5d-c65a Exists: false
#671 [22:40] <SilverBellz> that's what it says
#672 [22:41] <SilverBellz> also I decided to get on my other computer with minecraft downloaded cause when you go to said link it gives it downloads a file, I coped the placement of the file of where it is on my other computer but still no luck
#673 [22:41] * eric420dylan [webchat@173.234.155.60] has joined #minecrafthelp
#674 [22:41] <SilverBellz> copied*
#675 [22:42] <SilverBellz> not sure where to go from here, Andrio
#676 [22:43] <eric420dylan> i am unable to login to my minecraft account, or the main screen when i run minecraft, it is saying its invalid but i needed to restart my computer and now its saying everything i do is invalid, i reset my password and its saying it doesnt exist still, i was happy building not to long ago, any ideas?
#677 [22:45] <Andrio> ??> SilverBellz Mac/hosts
#678 [22:45] <Absol> SilverBellz: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#679 [22:45] <Absol> SilverBellz: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
#680 [22:45] <Andrio> eric420dylan, can you log in at https://account.mojang.com/ ?
#681 [22:46] <eric420dylan> i am not able to login at the link above, it says my info is wrong
#682 [22:48] <eric420dylan> i have never used this before, i dont know what text editor is exactly
#683 [22:49] <Andrio> ??> eric420dylan login/throttle
#684 [22:49] <Absol> eric420dylan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#685 [22:49] <Absol> eric420dylan: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#686 [22:49] <eric420dylan> oh ok, well yeah that would make sense im at try 29 before i came here
#687 [22:50] <eric420dylan> thank you guys for your help, it is much appreciated
#688 [22:50] <SilverBellz> tried searching that in the toolbar, nothing came up
#689 [22:54] <SilverBellz> also if this helps at all I've had this problem before, and then one day randomly I tried to start minecraft again and it worked
#690 [22:56] <Andrio> hm
#691 [22:56] <Andrio> SilverBellz, can you open a terminal?
#692 [22:56] <SilverBellz> sure can, give me a second
#693 [22:56] <SilverBellz> ok
#694 [22:56] <Andrio> SilverBellz, enter cat /private/etc/hosts
#695 [22:57] <SilverBellz> "permission denied"
#696 [22:57] <Andrio> sudo cat /private/etc/hosts
#697 [22:58] <Andrio> SilverBellz, do you actually have admin powers on that computer?
#698 [22:58] <SilverBellz> yep
#699 [22:58] <Andrio> ok
#700 [22:58] <Andrio> SilverBellz, enter sudo cat /private/etc/hosts
#701 [22:58] <SilverBellz> done,
#702 [22:58] <SilverBellz> want to paste what it said?
#703 [22:58] <Andrio> ??> SilverBellz paste
#704 [22:58] <Absol> SilverBellz: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#705 [22:58] <SilverBellz> want me*
#706 [22:59] <SilverBellz> https://paste.ubuntu.com/p/QwkSgVKbZg/
#707 [23:00] <Andrio> OK, there's nothing wrong there.
#708 [23:01] <SilverBellz> and other ideas?
#709 [23:01] <SilverBellz> because I literally just force reset my entire computer today
#710 [23:01] <SilverBellz> and have downloaded nothing but chrome, discord, and some minecraft mods so I don't think anything should be interfering
#711 [23:02] <Andrio> SilverBellz, what is the output of host resources.download.minecraft.net
#712 [23:02] <Andrio> ?
#713 [23:02] <SilverBellz> want me to put that in terminal?
#714 [23:02] <Andrio> ye
#715 [23:02] <Andrio> s
#716 [23:02] <SilverBellz> resources.download.minecraft.net has address 13.32.179.158 resources.download.minecraft.net has address 13.32.179.236 resources.download.minecraft.net has address 13.32.179.80 resources.download.minecraft.net has address 13.32.179.2 resources.download.minecraft.net has address 13.32.179.221 resources.download.minecraft.net has address 13.32.179.166 resources.download.minecraft.net has address 13.32.179.199 resources.download.minecraft.net has ad
#717 [23:03] <SilverBellz> ;; connection timed out; no servers could be reached resources.download.minecraft.net mail is handled by 5 alt1.aspmx.l.google.com. resources.download.minecraft.net mail is handled by 5 alt2.aspmx.l.google.com. resources.download.minecraft.net mail is handled by 1 aspmx.l.google.com. resources.download.minecraft.net mail is handled by 10 aspmx2.googlemail.com. resources.download.minecraft.net mail is handled by 10 aspmx3.googlemail.com.
#718 [23:03] <Andrio> That looks fine too.
#719 [23:03] <SilverBellz> what about the whole, "connection timed out"
#720 [23:04] <Andrio> And yet you got a response...
#721 [23:06] <SilverBellz> and this is what I get without my chrome vpn turned on if that would do anything
#722 [23:06] <SilverBellz> host resources.download.minecraft.net resources.download.minecraft.net has address 13.32.179.2 resources.download.minecraft.net has address 13.32.179.236 resources.download.minecraft.net has address 13.32.179.221 resources.download.minecraft.net has address 13.32.179.241 resources.download.minecraft.net has address 13.32.179.166 resources.download.minecraft.net has address 13.32.179.158 resources.download.minecraft.net has address 13.32.179.199
#723 [23:06] <SilverBellz> ;; connection timed out; no servers could be reached resources.download.minecraft.net mail is handled by 5 alt2.aspmx.l.google.com. resources.download.minecraft.net mail is handled by 1 aspmx.l.google.com. resources.download.minecraft.net mail is handled by 10 aspmx2.googlemail.com. resources.download.minecraft.net mail is handled by 10 aspmx3.googlemail.com. resources.download.minecraft.net mail is handled by 5 alt1.aspmx.l.google.com.
#724 [23:06] <Andrio> Is that a browser extension for Chrome?
#725 [23:07] <SilverBellz> mhm
#726 [23:07] <SilverBellz> and I've tried runnning minecraft with and without it on
#727 [23:07] <Andrio> That shouldn't affect anything that isn't Chrome then
#728 [23:07] <SilverBellz> still the same problem
#729 [23:07] <SilverBellz> welp
#730 [23:14] <SilverBellz> could this have anything to do with the fact my router has a built in firewall?
#731 [23:14] <SilverBellz> since netgear likes to be prick about stuff
#732 [23:14] <Absol> SilverBellz: Please keep it civil
#733 [23:14] <Andrio> No
#734 [23:15] <SilverBellz> since I do know it DOES block minecraft.net
#735 [23:15] <SilverBellz> hence why I use my vpn
#736 [23:15] <Andrio> hm
#737 [23:15] <Andrio> I doubt it, at least
#738 [23:15] <SilverBellz> since the vpn only covers chrome it doesn't cover safari
#739 [23:15] <Andrio> Can you disable that firewall?
#740 [23:15] <SilverBellz> probably
#741 [23:16] <SilverBellz> or just get a vpn extension for safari
#742 [23:16] <Andrio> mm
#743 [23:16] <Andrio> Can you access https://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a with Safari?
#744 [23:16] <SilverBellz> lemme check
#745 [23:16] <SilverBellz> yep, I can
#746 [23:17] <Andrio> hm
#747 [23:17] <SilverBellz> I have no other browser downloaded btw
#748 [23:17] <Andrio> Have you tried running the launcher multiple times?
#749 [23:17] <SilverBellz> yep
#750 [23:17] <SilverBellz> restarted the launcher a couple times
#751 [23:18] <SilverBellz> logged out for the heck of it too
#752 [23:37] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#753 [23:53] * OhJazzeh [webchat@CPEbc4dfbf36653-CMbc4dfbf36650.cpe.net.cable.rogers.com] has joined #minecrafthelp
#754 [23:53] * OhJazzeh [webchat@CPEbc4dfbf36653-CMbc4dfbf36650.cpe.net.cable.rogers.com] has quit. (Client Quit)
#755 [23:53] * OhJazzeh [webchat@CPEbc4dfbf36653-CMbc4dfbf36650.cpe.net.cable.rogers.com] has joined #minecrafthelp
#756 [23:53] <OhJazzeh> Hey
#757 [23:53] <OhJazzeh> Anyone here
#758 [23:54] * OhJazzeh [webchat@CPEbc4dfbf36653-CMbc4dfbf36650.cpe.net.cable.rogers.com] has quit. (Client Quit)