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#4 [00:38] <Serenity_> I am trying to play mutiplayer games; however, every time i click on one of the severs it says "failed to connect to sever, not authenticated with Minecraft.net" i have used these servers before but for the past few days its been giving me this error code. what does it mean and can i do anything to fix it?
#5 [00:39] <mattym> ??> Serenity_ launcher/relog
#6 [00:39] <Absol> Serenity_: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#7 [00:41] <Serenity_> Thank you!
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#10 [01:23] <Pluem> Unable to create directory. hit4.ogg Name: hit4.ogg URL: http://resources.download.minecraft.net/c0/c093e925b560d3da4c9b1ef5679d1da2a5a8473b Error details: Cannot create a file when that file already exists Filename on disk: da23-ddb2-b3af-ad75 Path: C:\Users\Intel\AppData\Local\Temp\da23-ddb2-b3af-ad75 Exists: file
#11 [01:23] <Pluem> plshelp
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#46 [04:54] * Hasepchut [webchat@79.115.168.94] has joined #minecrafthelp
#47 [04:55] <Hasepchut> Hi, i want to reset my account password but im not receiving any mail, why?
#48 [05:02] <Andrio> Hasepchut, did you check your spam folder?
#49 [05:02] <Hasepchut> yes i did
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#51 [05:13] <Andrio> ??> Hasepchut account/send-email
#52 [05:13] <Absol> Hasepchut: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#53 [05:13] <Absol> Hasepchut: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#54 [05:16] <Hasepchut> I sent yesterday, i can see they are resolving isues from 16 March, so i guess i have to wait 3 more days minimum :(
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#57 [07:33] <NooB> oi ?
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#63 [08:34] <Silver_> Hey, my Minecraft crashes everytime I try and load up my save file. Running the 18w11a snapshot. New save, started on this snapshot; been working fine but crashed suddenly and continues to when I start it up.
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#66 [09:52] * PLXDLOL69 [webchat@user-94-254-164-183.play-internet.pl] has joined #minecrafthelp
#67 [09:52] <PLXDLOL69> https://paste.ubuntu.com/p/gTGM8dz3gX/
#68 [09:52] <PLXDLOL69> help me :(
#69 [09:52] <PLXDLOL69> minecraft is not working
#70 [09:52] <PLXDLOL69> reeeeeeeeeeeee
#71 [09:52] * T1M [~T1M@2001-4dd1-4242-0-e9a3-a3ea-ce55-845e.ipv6dyn.netcologne.de] has joined #minecrafthelp
#72 [09:53] <PLXDLOL69> anybody here? xD
#73 [09:54] <PLXDLOL69> kurwa
#74 [09:54] <PLXDLOL69> pomozcie
#75 [09:54] <PLXDLOL69> xd
#76 [09:54] <PLXDLOL69> dobra jebac was
#77 [09:54] <PLXDLOL69> chuj wam na maske
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#83 [10:54] * LK [webchat@5248F222.cm-4-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#84 [10:55] <LK> if I want to play Minecraft it says that it can't find Java Runtime but I dowloaded it already
#85 [10:55] <LK> what do I need to do?
#86 [10:56] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#87 [10:58] <LK> if I want to play Minecraft it says that it can't find Java Runtime but I dowloaded it already. what do I need to do?
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#91 [11:08] <Pikaahh> Hello, i am playing on a server, with one account i can see my skin, with the other i cant see my skin and cape..?
#92 [11:08] <Pikaahh> Can someone please help me?
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#94 [11:24] <romario> Hello My younger brother changed the nickname and I was banned for this nickname in the middle, that would have me locked, I need to change the nickname, but I still have 26 days to change the nickname. Help please change the nick before
#95 [11:40] * Imperador_Joao19 [webchat@179.198.188.197] has joined #minecrafthelp
#96 [11:41] <Imperador_Joao19> My Minecraft won´t start
#97 [11:43] <Imperador_Joao19> I click on "play" button and nothing happens
#98 [12:12] * zMaaze [webchat@p579F120C.dip0.t-ipconnect.de] has joined #minecrafthelp
#99 [12:12] <zMaaze> Hi i have a questions
#100 [12:13] <zMaaze> Can an admin of a server ban sb with ip
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#107 [12:49] <EpicGamenator> where is the texture location for the fiolage grass texture
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#110 [13:02] <EpicGamenator> where is the texture location for the fiolage grass texture
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#122 [13:45] <Irish> Just wondering if there is a way to get out of the xbox beta, cos i want to start a realm with friends..
#123 [13:47] <GreyVulpine> Not easily, last I checked
#124 [13:54] * Mendari [webchat@cust-scottcoschoolsys-90-221.mounet.com] has joined #minecrafthelp
#125 [13:55] <Mendari> Hello, Hypixel support hasn´t got back to be for accidently chargingback for a rank what do you guys suggest i do?
#126 [13:56] <GreyVulpine> That's nothing we can suggest to you for. That's between you and hypixel
#127 [13:56] <Mendari> I starting to think they dont care about the issue
#128 [13:57] <Mendari> I appreciate your help thank you
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#135 [14:12] <annahia> How can I get my mc to login everytime i try to login it keeps saying "Invalid username or password" and i know my details are correct.
#136 [14:19] <GreyVulpine> Anna - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 1 hour. Wait 1 hour, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#137 [14:20] <Anna> annahia: ^
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#145 [14:47] <annahia> I am unable to login to minecraft as it keeps saying "Invalid username or password" and I know my login is correct.
#146 [14:54] <GreyVulpine> annahia - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 1 hour. Wait 1 hour, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#147 [14:56] <annahia> I have tried this and I am still having the same problems
#148 [14:57] * romperstompers [webchat@104.235.128.147] has joined #minecrafthelp
#149 [14:57] <GreyVulpine> annahia - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#150 [14:57] <romperstompers> forgot email but i know user and password
#151 [14:57] <romperstompers> is there anything i can do
#152 [14:57] <GreyVulpine> romperstompers - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#157 [15:28] <Tsiney> vanilla minecraft 1.12.2 issue with annoying messages on bottom right corner whenever I move or animals or enemies does anything.
#158 [15:30] <Tsiney> For example: cow moos, footsteps, chicken clucks
#159 [15:34] <mattym> Tsiney, Turn off the subtitles from the sounds menu
#160 [15:37] <Tsiney> Trying it now
#161 [15:37] <Tsiney> Problem solved!
#162 [15:37] <Tsiney> Thank you!
#163 [15:38] <Tsiney> Closing this window now.
#164 [15:38] <Tsiney> Closing this window now.
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#168 [15:44] <mad1> Hi. I tried to enter my account and it asked me to do the migration. In that moment i tried to change my email account to another and now i cant enter using both of them. I send the request to reset password using my new account and i dont receive an email, but yes using my old account but the problem is that when i try to change the password but says that i alredy migrated my account. Its like a loop
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#171 [15:47] <mad1> Hi. I tried to enter my account and it asked me to do the migration. In that moment i tried to change my email account to another and now i cant enter using both of them. I send the request to reset password using my new account and i dont receive an email, but yes using my old account but the problem is that when i try to change the password but says that i alredy migrated my account. Its like a loop
#172 [15:47] <mattym> mad1, Did you confirm the migration?
#173 [15:48] <mad1> is an email confirmation?
#174 [15:48] <mattym> mad1, Yes, it would be sent to the original email
#175 [15:49] <mad1> No, I have not received anything
#176 [15:49] <mad1> in both emails
#177 [15:50] <mattym> ??> mad1 account/send-email
#178 [15:50] <Absol> mad1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#179 [15:50] <Absol> mad1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#180 [15:52] <mad1> it is possible that i've to wait until I receive the confirmation email?
#181 [15:52] <mattym> mad1, It should be almost immediate
#182 [15:53] <mad1> that info is in the website: We're currently replying to cases received on March 17. Due to the high volume of incoming emails we receive during the holidays, waiting times will be a bit longer. Please be patient, our agents are working super hard to get to your ticket!
#183 [15:57] <mad1> dunnow what to do
#184 [15:57] <mad1> if send them an email or wait for it
#185 [15:58] <mattym> mad1, Send the support request just in case
#186 [15:59] <mad1> ok, do u know which email is?
#187 [15:59] <mattym> mad1, You need to use the link that was sent
#188 [15:59] <mad1> ah ok, thanks!!
#189 [16:06] * Team_hayden [webchat@75.165.116.244] has joined #minecrafthelp
#190 [16:06] <Team_hayden> i need help
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#193 [16:16] <Diamond_> Whenever minecraft launches i get "pixel format is not accelerated", and there are no updates for my driver
#194 [16:17] <mattym> ??> Diamond_ win/dxdiag
#195 [16:17] <Absol> Diamond_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#196 [16:17] <Diamond_> https://paste.ubuntu.com/p/xnVRs7rSh9/ heres system info
#197 [16:18] <mattym> Diamond_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#198 [16:18] <Diamond_> yeah ok, i was just wondering if there were any alternatives. thanks anyway
#199 [16:24] * DK [webchat@c-73-26-36-202.hsd1.nm.comcast.net] has joined #minecrafthelp
#200 [16:25] <DK> I can't download Minecraft 1.12.2 all I get is an error saying: Unable to save download. ast_es.lang What should I do to fix this?
#201 [16:25] <mattym> DK, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#202 [16:26] <DK> I don't have Bytefence
#203 [16:26] <mattym> ??> DK tools/hjt
#204 [16:26] <Absol> DK: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#205 [16:26] <Absol> DK: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#207 [16:28] <DK> https://paste.ubuntu.com/p/Kq9npFb7Hk/
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#210 [16:38] <Anders> Hi, my game crashes when i try to run an old save in version 18w11a
#211 [16:49] <Anna> we can't really help with snapshots here as they are experimental
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#218 [17:15] <Reudinger> Hi, I tried loggin into my Minecraft Account. But I was not successful. I tried resetting my password, but i never got an email.
#219 [17:16] * Anders [webchat@cpe-67-245-0-114.nyc.res.rr.com] has quit. (Ping timeout: 180 seconds)
#220 [17:25] * Nosadie [webchat@73.114.20.125] has joined #minecrafthelp
#221 [17:26] <Nosadie> Im having an issue getting the game to launch , it says unable to save download . af_za.lang how do i fix this
#222 [17:27] <Anna> remove bytefence
#223 [17:27] <Nosadie> thatst
#224 [17:28] * LNERWS [webchat@156.92.9.51.dyn.plus.net] has joined #minecrafthelp
#225 [17:28] <Nosadie> thanks for the help anna
#226 [17:28] <Anna> yw
#227 [17:30] <LNERWS> so i'm trying to log in as normal, when it kicks me from the game, and only lets me play demo mode. i've been playing mc for 5 years and was playing as recently as an hour ago. when trying to fix it, all it does is tell me to re-purchase mc, but doing that will delete all my old worlds and servers. please help
#228 [17:32] * Nosadie [webchat@73.114.20.125] has quit. (Ping timeout: 180 seconds)
#229 [17:33] <Anna> ??> LNERWS account/bug/demo
#230 [17:33] <Absol> LNERWS: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#231 [17:33] <Anna> might be that, also try logging back into launcher
#232 [17:33] <Anna> LNERWS: what is your username?
#233 [17:34] <LNERWS> LNERWS
#234 [17:36] <Anna> that account is paid for, you shouldn't need to buy enough
#235 [17:37] <LNERWS> so what do i do?
#236 [17:37] <Anna> try the instructions in the link from Absol
#237 [17:37] <Anna> also try log back into launcher
#238 [17:37] <Anna> also I don't see how buying another would delete your worlds, unless you mean realms
#239 [17:38] * Lukdam [webchat@186.19.253.16] has joined #minecrafthelp
#240 [17:39] <LNERWS> because it wants me to purchase a new account, and won't let me use the old one
#241 [17:41] <Lukdam> Hello good night, I wanted to ask about maicraft servers I do not know how to find them or how to do it. could tell me a server that is in Spanish since I belong to Argentina and my English is not very good to say. Thank you
#242 [17:42] <Lukdam> someone could answer me in Spanish, thank you very much already
#243 [17:45] * vg [webchat@181.67.169.103] has joined #minecrafthelp
#244 [17:45] <vg> bvnbvbvn
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#248 [17:49] * LNERWS [webchat@156.92.9.51.dyn.plus.net] has quit. (Quit: Web client closed)
#249 [17:49] * rot [webchat@71-90-198-94.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#250 [17:50] <rot> Hello
#251 [17:50] <rot> I bought minecraft years ago, and I tried to play it a few days ago and it says that I don't own minecraft. How do I fix this?
#252 [17:50] * binmonkey [webchat@host86-165-213-134.range86-165.btcentralplus.com] has joined #minecrafthelp
#253 [17:50] <rot> hi
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#257 [17:59] * Ayaan [webchat@c-68-40-62-238.hsd1.mi.comcast.net] has joined #minecrafthelp
#258 [18:00] <Ayaan> Hi, so I'm having this technical difficulty where I can open my launcher open minecraft, but whenever i try to connect to anyhthing whether its vanilla or a server it stops working and after a few seconds it says not responding and crashes
#259 [18:12] * laneyoungps [webchat@107-195-137-252.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
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#261 [18:12] <Ayaan> Hi, so I'm having this technical difficulty where I can open my launcher open minecraft, but whenever i try to connect to anyhthing whether its vanilla or a server it stops working and after a few seconds it says not responding and crashes
#262 [18:13] * laneyoungps [webchat@107-195-137-252.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
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#265 [18:14] <Ultragamer_101> i lost access to account email
#266 [18:23] <Ultragamer_101> Hello?
#267 [18:25] * TeddyBear [webchat@47.149.37.10] has joined #minecrafthelp
#268 [18:26] <TeddyBear> Hello! I have a minecraft Java game and it's been working fine up until recently. I downloaded Optifine HD and when I thought that was it, I uninstalled it. I tried again, but that only continued the problem, what do I do?
#269 [18:27] <TeddyBear> No Resourcepacks are in the folder either, yet the crash report keeps saying that the Lava flow 32 x 32 needs a lower resolution
#270 [18:29] <TeddyBear> It also pulls up as far as the Mojang load screen, then shuts off
#271 [18:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#272 [18:59] * Mast [webchat@172-10-51-126.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#273 [18:59] <Mast> I am getting this error when pressing PLAY Unable to extract native files. Error details: The system cannot find the file specified Filename on disk: lwjgl-platform-2.9.4-nightly-20150209-natives-windows.jar Path: C:/Users\miche\AppData\Roaming\.minecraft\libraries\org/lwjgl/lwjgl/lwjgl-platform/2.9.4-nightly-20150209/lwjgl-platform-2.9.4-nightly-20150209-natives-windows.jar Exists: false
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#276 [19:07] * MiloHatesU [webchat@c-73-3-222-26.hsd1.co.comcast.net] has joined #minecrafthelp
#277 [19:07] <MiloHatesU> Why is it taking a while to process order?
#278 [19:10] * clampy [~clamp_cla@2a03:b0c0:1:d0::808:1001] has joined #minecrafthelp
#279 [19:12] * flash1_ [webchat@201.6.143.135] has joined #minecrafthelp
#280 [19:12] <flash1_> Hi!
#281 [19:13] <flash1_> anybody here?
#282 [19:17] <MiloHatesU> Why is it taking a while to process order?
#283 [19:24] * kittatto [webchat@50-35-187-70.evrt.wa.frontiernet.net] has joined #minecrafthelp
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#286 [19:28] <kittatto> My game keeps crashing and when it isnt it only loads up to 3 fps
#287 [19:31] <kittatto> helpppp
#288 [19:31] <kittatto> plzzz
#289 [19:32] <kittatto> My game keeps crashing and when it isnt it only loads up to 3 fps
#290 [19:32] * kittkatto [webchat@50-35-187-70.evrt.wa.frontiernet.net] has joined #minecrafthelp
#291 [19:33] <kittkatto> My game keeps crashing and when it isnt it only loads up to 3 fps
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#296 [19:48] * Alicia [webchat@S0106bcd165689684.wp.shawcable.net] has joined #minecrafthelp
#297 [19:50] <Alicia> I cannot open the latest version of Minecraft. I open the Minecraft Launcher and put that I want to play version 1.12.2, but after a second, the program says "Failed to download file. ar_sa.lang". I read that some antivirus programs could stop the lang files from downloading, so I deleted a program called Malware Bytes. The problem is still unresolved.
#298 [19:55] <Alicia> I know I'm going to be waiting forever.
#299 [19:55] <Alicia> I'll just play 1.11
#300 [19:55] <Alicia> But I'm going to keep the chat open
#301 [20:16] <Alicia> okay bye bitch
#302 [20:16] <Absol> Alicia: Please keep it civil
#303 [20:17] <Alicia> can you solve my problem?
#304 [20:17] <Alicia> cunt
#305 [20:17] * Absol kicked Alicia from #minecrafthelp (Reason: licia :Keep it civilized, you are just a human being)
#306 [20:22] * AWESOME0724 [webchat@24-40-246-91.fidnet.com] has joined #minecrafthelp
#307 [20:23] <AWESOME0724> okay so ive been trying to find some solution to this problem for like 3 weeks now but
#308 [20:23] <AWESOME0724> Every time I try to start up the game, the launcher loads up, a Minecraft window pops up for a split second, then it crashes and takes me back to the launcher with an error reading "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience"
#309 [20:24] <AWESOME0724> ive gone through all of the forums and ive updated my drivers and all
#310 [20:24] <AWESOME0724> and it still isnt working
#311 [20:24] <AWESOME0724> im not using forge, im just trying to run the game regularly
#312 [20:25] <AWESOME0724> let me know if i need to provide a picture of the message or crash logs
#313 [20:34] <thgilfodrol> ??> AWESOME0724 launcher/log-txt
#314 [20:34] <Absol> AWESOME0724: We need to see your full launcher log, which is created in the game directory.
#315 [20:34] <Absol> AWESOME0724: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#316 [20:46] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#317 [20:48] <AWESOME0724> https://paste.ubuntu.com/p/zVRRH2vJzZ/
#318 [20:48] <AWESOME0724> this is from the last time i tried to launch it a couple days ago
#319 [20:49] <AWESOME0724> just tried again and it didnt work
#320 [21:02] * Kyle [webchat@124-170-102-253.dyn.iinet.net.au] has joined #minecrafthelp
#321 [21:02] <Kyle> Hello
#322 [21:03] <Kyle> I am having trouble with opening mine craft
#323 [21:04] * rcmaehl [~null@2607:fcc8:bf1b:7700:b857:be71:1ed6:40e1] has joined #minecrafthelp
#324 [21:06] * Kyle [webchat@124-170-102-253.dyn.iinet.net.au] has quit. (Client Quit)
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#326 [21:41] * BANG [webchat@184-14-124-138.dsl1.chtn.wv.frontiernet.net] has joined #minecrafthelp
#327 [21:42] <BANG> Name: client-1.12.xml URL: https://launchermeta.mojang.com/mc/log_configs/client-1.12.xml/ef4f57b922df243d0cef096efe808c72db042149/client-1.12.xml Error details: UNKNOWN/-21 Filename on disk: client-1.12.xml Path: C:/Users\missm\AppData\Roaming\.minecraft\assets\log_configs\client-1.12.xml Exists: false
#328 [21:42] <BANG> What do.
#329 [22:15] <thgilfodrol> AWESOME0724: sorry for the late response. can you try generating a dxdiag report?
#330 [22:15] <thgilfodrol> ??> AWESOME0724 win/dxdiag
#331 [22:15] <Absol> AWESOME0724: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#332 [22:16] * dan [webchat@192.241.244.48] has joined #minecrafthelp
#333 [22:17] * dani [webchat@c-73-107-83-2.hsd1.fl.comcast.net] has joined #minecrafthelp
#334 [22:17] <dani> hi
#335 [22:17] <dani> I cannot log in to my account because I forgot my password.
#336 [22:17] <dani> And I can't reset my email because the email account was deleted.
#337 [22:18] <thgilfodrol> ??> dani account/send-email
#338 [22:18] <Absol> dani: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [22:18] <Absol> dani: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#340 [22:18] <dani> I made the account over 5 years ago so I can't remember the security questions
#341 [22:18] <thgilfodrol> dani: can you try sending an email to support?
#342 [22:20] <dani> yes.
#343 [22:20] <thgilfodrol> dani: unfortunately they are the only ones who can help, as we don't work for mojang here (and do not have access to account data)
#344 [22:24] <dani> any way for someone to get onto my account without me knowing?
#345 [22:25] <thgilfodrol> dani: yes, if someone manages to get access to your account credentials
#346 [22:25] * dani [webchat@c-73-107-83-2.hsd1.fl.comcast.net] has quit. (Quit: Web client closed)
#347 [22:33] <AWESOME0724> https://paste.ubuntu.com/p/sRFgcTVzk5/
#348 [22:33] <AWESOME0724> sorry that took so long
#349 [22:34] <AWESOME0724> went afk for a minute
#350 [22:34] <thgilfodrol> AWESOME0724: can you go to your .minecraft folder?
#351 [22:35] <thgilfodrol> ??> AWESOME0724 win/.minecraft
#352 [22:35] <Absol> AWESOME0724: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#353 [22:35] <AWESOME0724> there
#354 [22:36] <thgilfodrol> AWESOME0724: open options.txt, and paste the line that starts with "useVbos"
#355 [22:36] <thgilfodrol> paste the line here, that is
#356 [22:36] <AWESOME0724> usvbos or us vbo?
#357 [22:37] <AWESOME0724> usvbo*
#358 [22:37] <thgilfodrol> sorry, "useVbo"
#359 [22:37] <AWESOME0724> useVbo:true
#360 [22:39] <thgilfodrol> AWESOME0724: can you replace "true" with "false", save the file, and try launching again?
#361 [22:40] <thgilfodrol> AWESOME0724: the line should look like: useVbo:false
#362 [22:41] * Peter [webchat@ool-944c2055.dyn.optonline.net] has joined #minecrafthelp
#363 [22:41] * Peter is now known as Guest67178
#364 [22:42] <Guest67178> How can i get minecraft on my new pc because my old one has minecraft on it preventing me from getting it on my new one but i cant delete it bc my old pc is broken
#365 [22:43] <thgilfodrol> Guest67178: what exactly is happening on the new pc?
#366 [22:44] <Guest67178> well it tells me that the email already has a minecraft on another pc which dose not allow me to get minecraft on my new pc until i delete it from my old pc
#367 [22:44] <Guest67178> but my old pc is broken
#368 [22:44] <AWESOME0724> it still crashed when i tried to start it
#369 [22:45] <thgilfodrol> AWESOME0724: can you try downloading and installing the .exe driver from https://downloadcenter.intel.com/download/27484/?product=88185 ?
#370 [22:45] <thgilfodrol> AWESOME0724: restart your computer after you're done, and try launching again
#371 [22:45] <thgilfodrol> Guest67178: can you paste the *exact* error message?
#372 [22:47] <AWESOME0724> i think ive already done that but ill go ahead and do it again
#373 [22:48] <thgilfodrol> AWESOME0724: the linked driver is newer than the one you have installed
#374 [22:50] <AWESOME0724> which one on the link am i downloading?
#375 [22:50] <thgilfodrol> AWESOME0724: the one ending with .exe
#376 [22:51] <AWESOME0724> okay
#377 [22:52] <AWESOME0724> starting it upif it restarts my computer that'll be why i disconnect but otherwise ill let you know before i do so
#378 [22:52] <thgilfodrol> AWESOME0724: sure thing
#379 [22:53] <AWESOME0724> it says the driver being installed is not validated for my computer
#380 [22:55] <thgilfodrol> AWESOME0724: seems then that the latest driver you can install is the one you already have
#381 [22:56] <thgilfodrol> AWESOME0724: can you download https://downloads.dell.com/FOLDER04710503M/1/Intel-HD-Graphics-Driver_18HK3_WIN_23.20.16.4849_A00.EXE and see if it gives you the option to do a reinstall?
#382 [22:56] <Guest67178> thgilfodrol : umm i just tried to play minecraft and it worked randomly i dont know what happened but it gave me a crash report before, thanks for the help anyways though
#383 [22:57] <AWESOME0724> sure thing
#384 [22:57] <thgilfodrol> Guest67178: all right, have fun
#385 [22:57] <thgilfodrol> Guest67178: if it comes back, have the crash report ready and join back here
#386 [22:57] <Guest67178> thanks you two (@_@)
#387 [22:59] * AyezaFireFairy [webchat@c-73-162-47-71.hsd1.ca.comcast.net] has joined #minecrafthelp
#388 [22:59] * AyezaFireFairy [webchat@c-73-162-47-71.hsd1.ca.comcast.net] has quit. (Client Quit)
#389 [23:02] <AWESOME0724> okay restarting my pc
#390 [23:08] * AWESOME0724 [webchat@24-40-246-91.fidnet.com] has joined #minecrafthelp
#391 [23:10] <AWESOME0724> it still crashes after installing that
#392 [23:14] <thgilfodrol> AWESOME0724: one moment
#393 [23:20] <AWESOME0724> okay
#394 [23:22] <thgilfodrol> AWESOME0724: did the game launch properly before 3 weeks ago?
#395 [23:22] <thgilfodrol> AWESOME0724: i.e. did the computer ever successfully run the game?
#396 [23:22] <AWESOME0724> yes
#397 [23:23] <AWESOME0724> it did for a long time then i stopped playing for a few months
#398 [23:23] <AWESOME0724> then when i came back and tried to play it was doing that and i gave up on it but now im trying to fix it
#399 [23:25] <thgilfodrol> AWESOME0724: is the computer still under warranty? (note: your computer is not broken)
#400 [23:26] <thgilfodrol> AWESOME0724: your best bet would be to contact dell support and see if they can link you an older driver
#401 [23:26] <AWESOME0724> um i dont think so. i got it like two years ago
#402 [23:27] <AWESOME0724> i just updated them tho cuz someone on here told me to
#403 [23:27] <AWESOME0724> ugh lol
#404 [23:27] <thgilfodrol> AWESOME0724: when did you have the earlier conversation?
#405 [23:28] <AWESOME0724> im not postive
#406 [23:28] <AWESOME0724> less than a week ago
#407 [23:28] <thgilfodrol> AWESOME0724: under the same username?
#408 [23:29] <AWESOME0724> yes
#409 [23:30] <thgilfodrol> AWESOME0724: one moment, reading chat logs
#410 [23:31] <AWESOME0724> oke
#411 [23:33] <thgilfodrol> AWESOME0724: just out of curiosity, what happens if you try to launch a 1.7.2 profile?
#412 [23:33] <AWESOME0724> let me test, once sec
#413 [23:34] <AWESOME0724> same thing
#414 [23:34] <thgilfodrol> AWESOME0724: what about 1.5.2?
#415 [23:35] <AWESOME0724> still crashes
#416 [23:35] <thgilfodrol> hmm
#417 [23:39] <thgilfodrol> AWESOME0724: while it does appear to the issue described in the bug report you linked, https://bugs.mojang.com/browse/MC-32606 , it isn't the game's fault
#418 [23:39] <thgilfodrol> AWESOME0724: it's a fault in the graphics driver, which was probably automatically installed/updated without you knowing
#419 [23:39] <thgilfodrol> AWESOME0724: there are two options you can try
#420 [23:41] <thgilfodrol> AWESOME0724: one is to contact dell support and see if they can link you an older driver for your inspiron 3650 system (earlier than 23.20.16.4849, or Jan 2018)
#421 [23:41] <AWESOME0724> okay
#422 [23:41] <thgilfodrol> AWESOME0724: the second option is to set a system restore point, and try force installing the driver we linked here
#423 [23:42] <thgilfodrol> AWESOME0724: the driver we linked here should definitely fix it if you can get it installed without errors, but there's a chance it could cause problems with your system
#424 [23:42] <thgilfodrol> AWESOME0724: (therefore it's up to you to decide whether you want to take the risk- there'll be no permanent damage either way)
#425 [23:43] <thgilfodrol> AWESOME0724: the official guide to manually install a .zip driver is at https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
#426 [23:44] <thgilfodrol> AWESOME0724: you'd use those instructions with the .zip download (second in the list) at https://downloadcenter.intel.com/download/27484/?product=88185
#427 [23:45] <AWESOME0724> im gonna try the manual install cuz ive dealt with so much company support these past weeks and im over it (no offense lol)
#428 [23:46] <thgilfodrol> AWESOME0724: no offense taken... because I hate dealing with dell support as well
#429 [23:46] <thgilfodrol> AWESOME0724: we're also not company support here either
#430 [23:46] <thgilfodrol> ??> AWESOME0724 info/volunteer
#431 [23:46] <Absol> AWESOME0724: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#432 [23:52] <AWESOME0724> okay actually im gonna try to contact dell because i dont know if im down with taking the risk of somehow jacking up my pc to play a game
#433 [23:55] <AWESOME0724> didn't even think about the fact costumer support would be closed
#434 [23:55] <thgilfodrol> AWESOME0724: realistically, it should be fine to set a restore point and install it; generally the worst it can do is result in windows falling back to the basic graphics driver
#435 [23:56] <AWESOME0724> i don't know what you mean by setting a restore point or how to do so
#436 [23:56] <thgilfodrol> AWESOME0724: (in which case you'd be able to fix it by installing the official dell driver)
#437 [23:56] <thgilfodrol> AWESOME0724: https://support.microsoft.com/en-ca/help/4027538/windows-create-a-system-restore-point
#438 [23:57] <thgilfodrol> AWESOME0724: basically a way to restore your system back to what it was like when you made the restore point
#439 [23:57] <thgilfodrol> AWESOME0724: lets you recover from a malfunction, for example
#440 [23:58] <AWESOME0724> sweet