#MinecraftHelp > 2018-03-29
#1 [00:32] * qwertyuiop1234567890 [webchat@75-25-144-252.lightspeed.mlbrca.sbcglobal.net] has joined #minecrafthelp
#2 [00:32] <qwertyuiop1234567890> i can't launch my minecraft
#3 [00:32] <qwertyuiop1234567890> mine is mac osX
#4 [00:32] <qwertyuiop1234567890> mine is mac osX
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#7 [00:44] <Tommy_the_Turtle> I am getting a pixel format not accelerated error. I tried to update my drivers but it did not work. here is a dxdiag report thing. https://paste.ubuntu.com/p/pWg2PYv3Kj/ Is there any way I can run Java Minecraft without downgrading windows 10?
#8 [01:15] * Monika [webchat@ip-86-49-234-14.net.upcbroadband.cz] has joined #minecrafthelp
#9 [01:19] <mattym> Tommy_the_Turtle, If you are still there, No, your computer only has the required graphics driver support up to Windows 7.
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#11 [01:20] <Monika> Need to solve this issue on mac: https://bugs.mojang.com/browse/MCL-9160
#12 [01:21] <mattym> Monika, https://bugs.mojang.com/browse/MCL-6859
#13 [01:22] <Monika> I don't have any adblocker installed
#14 [01:23] <mattym> Monika, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#15 [01:25] <Monika> Antivirus - yes .... Firewall ... yes ... the rest no ... I know what you mean: I switched off the antivirus as well the firewall ... but it does not help
#16 [01:25] <mattym> Monika, Which antivirus?
#17 [01:25] <Monika> avg
#18 [01:26] <mattym> Monika, Try removing minecraft from the Applications folder, then reinstall with a new download from minecraft.net/download and if that does not work completely uninstall AVG then try again.
#19 [01:27] <Monika> ok, I am going try, thanks
#20 [01:31] <Monika> Adblockers: I tried two of them in the past ... I unistalled them ... could they be still the problem?
#21 [01:32] <mattym> Monika, Are you sure they were completely removed?
#22 [01:35] <Monika> Well, one of them for the AppStore and uninstalled by removing it from applications. One of them was more complicated ... I had to do it manually, according to the developers description
#23 [01:36] <mattym> Monika, Well those or any of the other things I asked about, are the only things we know to cause that issue on Macs.
#24 [01:36] <mattym> Monika, Unless you happen to be out of space on your computers hard drive.
#25 [01:40] <Monika> 23 GB still free
#26 [01:42] <Monika> thanks for help
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#29 [02:44] <DG2> I'm having a problem trying to load my game it keeps givving this message Java(TM) Platform SE is not responding I don't know what to do...
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#35 [03:03] <Beatz_Youtube> hi
#36 [03:03] <Beatz_Youtube> i need help
#37 [03:04] <Beatz_Youtube> Unable to save download. ast_es.lang
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#41 [03:16] <Eufijidius> hello
#42 [03:17] <Eufijidius> I've always been able to login to Minecraft through the launcher and through VPN as well
#43 [03:18] <Eufijidius> But lately, it hasn't been able to login
#44 [03:18] <eric6506> Hey! I purchased my game way back, I don't remember the exact year, but it was around 1.2.5 in 2012. I have most likely deleted the transaction ID. Mojang says to contact customer support and it has lead me here. Any advice on where to go next?
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#47 [03:29] <Eufijidius> Every time I try to login, it says my credentials are incorrect, but they are definitely the correct credentials. It's happened before, I've just waited until the throttle stops, but lately it hasn't been working. Due to complications with my email address, I cannot change my password. What should I do?
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#53 [04:05] <CaptainDutch> I forgot one of my security questions, i needed them 3y later, but the reset email isnt arriving, im 100% sure that i filled in correct email
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#60 [04:32] <Nicko> Hello, my account has been stolen. I know kinda the date I bought it, the price, the email, the old password, but i'm a bit unsure of which card it is. Are you possible to help me retrieve the account?
#61 [04:34] <Andrio> ??> Nicko account/hacked
#62 [04:34] <Absol> Nicko: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#63 [04:34] <Absol> Nicko: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#68 [05:04] <Mack> when I click play on the minecraft laucher, it doesn't open. it says the crash report.
#69 [05:06] <Mack> here's the report link >>>> https://paste.ubuntu.com/p/fsfh96BKfJ/
#70 [05:08] <Mack> So I can play some minecraaft!
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#75 [05:12] <Andrio> Mack, try installing this driver: https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-?product=88355
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#80 [05:24] <Mack_> here's the report link >>>> https://paste.ubuntu.com/p/fsfh96BKfJ/
#81 [05:24] <Mack_> crash report ^^^^
#82 [05:24] <Mack_> :(
#83 [05:25] <Mack_> plz help!
#84 [05:25] <Andrio> Mack, try installing this driver: https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-?product=88355
#85 [05:26] <Mack_> what does it do?
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#88 [05:27] <Mack_> never mind
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#90 [05:34] <persik1> hello
#91 [05:34] <persik1> my game has crashed
#92 [05:34] <persik1> what should i do ? it doesnt work
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#97 [05:55] <JaxAttax55> Ive Downloaded Minecraft Several Times Trying To Download Everything Needed, but everytime somthing fails to download. This time it was Unable to save download. ast_es.lang . Any Help Avalible?
#98 [05:59] <JaxAttax55> Nevermind I Tried Reinstalling It Again And It Worked. :p
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#121 [07:46] <Flam3Ninja> my mods box is missing from my home screen in Minecraft only the realms box is there please help
#122 [07:53] <Flam3Ninja> forge 1.12.2 is downloaded
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#127 [08:25] <SeventhLion> Okay, so I know both my particulars that I entered were word for word correct, yet I am being told that one of them is invalid. What's going on?
#128 [08:26] <SeventhLion> I cannot login to minecraft.net either
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#135 [09:04] <HalpsNeeded> henlo there, basically i have a very old account and of course i cant remember the password. i tried to switch it over to my new email address and all that, but its saying "error could not load security challenge". like after i click the link that mojang emailed me. idk wat do
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#140 [09:19] * RainyJohnn [webchat@ip-89-103-19-66.net.upcbroadband.cz] has joined #minecrafthelp
#141 [09:19] <RainyJohnn> hell
#142 [09:19] <RainyJohnn> hello*
#143 [09:20] <RainyJohnn> i have problem
#144 [09:20] * freeSpeed [webchat@host86-151-253-36.range86-151.btcentralplus.com] has joined #minecrafthelp
#145 [09:20] <freeSpeed> Unable to save download. ca_es.lang Name: ca_es.lang URL: http://resources.download.minecraft.net/c4/c433ab010f01c302797865be055c92faa4d61514 Error details: Attempting to move successful download to C:/Users\Sophia-Rose\AppData\Roaming\.minecraft\assets\objects\c4/c433ab010f01c302797865be055c92faa4d61514 The process cannot access the file because it is being used by another process Filename on disk: c87b-aeb7-b000-d
#146 [09:20] <RainyJohnn> I do not want to run minecraft
#147 [09:20] <freeSpeed> :I
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#149 [09:21] <RainyJohnn> I have a log, my stuff is being downloaded and then it's time to download minecraft version and stop and do not want to load
#150 [09:22] <RainyJohnn> I do not know what to do to help
#151 [09:24] <RainyJohnn> I have a log, my stuff is being downloaded and then it's time to download minecraft version and stop and do not want to load [16:22] <RainyJohnn> I do not know what to do to help
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#154 [09:26] * RainyJohnn [webchat@ip-89-103-19-66.net.upcbroadband.cz] has joined #minecrafthelp
#155 [09:26] <RainyJohnn> Hello
#156 [09:26] <RainyJohnn> I have a problem
#157 [09:26] <RainyJohnn> please
#158 [09:26] <RainyJohnn> I have a log, my stuff is being downloaded and then it's time to download minecraft version and stop and do not want to load .... I do not know what to do to help
#159 [09:27] <RainyJohnn> Hello
#160 [09:27] <RainyJohnn> help me?
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#162 [09:29] <RainyJohnn> I have a log, my stuff is being downloaded and then it's time to download minecraft version and stop and do not want to load [16:22] <RainyJohnn> I do not know what to do to help
#163 [09:30] <RainyJohnn> I can not run minecraft
#164 [09:31] <RainyJohnn> HELP MEEE
#165 [09:32] <RainyJohnn> HELP
#166 [09:32] <RainyJohnn> ADS
#167 [09:33] <RainyJohnn> MY MINECRAFT DONT RUNNING
#168 [09:35] <RainyJohnn> hello
#169 [09:35] <RainyJohnn> help me
#170 [09:35] <RainyJohnn> please
#171 [09:35] <RainyJohnn> I have a log, my stuff is being downloaded and then it's time to download minecraft version and stop and do not want to load .... I do not know what to do to help
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#174 [09:43] <rovapisi> hey. i need help, whenever i try to open minecraft the launcher closes and instead of opening minecraft it opens the launcher again giving me a crash report
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#179 [10:05] <Ckaooa> Can somebody help me with an issue?
#180 [10:05] <Ckaooa> preferably higher up
#181 [10:07] <Ckaooa> I purchased a DLC on my Xbox one edition to get the XBL edition, I still never got any code or any download to obtain it
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#185 [10:40] <desperate> Okay so I was logged out of minecraft while playing and I tried to log back in. It said my login information was invalid. I requested a password change. checked all my emails, no email from Mojang. I waited an hour, requested a change again. Checked, and no email. I waited 24 hours, requested again, STILL nothing. Why can't I change my password so I can log into Minecraft?
#186 [10:50] * caleblich [webchat@124-149-123-237.dyn.iinet.net.au] has joined #minecrafthelp
#187 [10:51] <caleblich> cant login
#188 [10:51] <caleblich> please help
#189 [10:51] <caleblich> it says that my email / pw is wrong
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#192 [11:01] <alisoneclips> hi. i am having problems with the shader packs of minecraft. They keep crashing when i select them
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#201 [11:49] <B_> I changed my password to an randomly generated password from a website.
#202 [11:50] <B_> Can i recover an account without an transaction ID?
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#207 [12:32] <craba2120> Hi i have a very powerfull pc and my minecraft is running at less than 20 fps all the time
#208 [12:32] <craba2120> i have tried updating java to the latest version and it doesnt help
#209 [12:33] <craba2120> i even lower the graphics quality and didnt work
#210 [12:33] <craba2120> in other games that have super heavy graphics and i run at about 300 fps
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#212 [12:35] <craba2120> hi tommy
#213 [12:35] <craba2120> can you help me?
#214 [12:36] <craba2120> are you able to read what i wrote?
#215 [12:36] <craba2120> basically i have a really powerfull pc and my fps are super low and i have no idea what else i can do
#216 [12:38] * Tommy_the_Turtle [webchat@ip72-199-253-235.sd.sd.cox.net] has quit. (Ping timeout: 180 seconds)
#217 [12:41] <craba2120> hello?
#218 [12:46] * Zpekeno0303 [webchat@186.248.167.74] has joined #minecrafthelp
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#220 [13:15] * silvana_e [webchat@54197B5F.cm-5-2b.dynamic.ziggo.nl] has joined #minecrafthelp
#221 [13:15] <silvana_e> Hello, can someone help me?
#222 [13:16] <silvana_e> I can't play Minecraft, beacause I get a game crash and I don't know how to fix it
#223 [14:05] * zigge [webchat@176-23-229-202-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
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#232 [14:23] * Bob [webchat@c-68-81-21-63.hsd1.pa.comcast.net] has quit. (Client Quit)
#233 [14:25] * Bielski346 [webchat@89-64-37-102.dynamic.chello.pl] has joined #minecrafthelp
#234 [14:27] * Kaovos [webchat@adsl-184-47-226-25.asm.bellsouth.net] has joined #minecrafthelp
#235 [14:27] <Kaovos> Hi Im Having the The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated glitch any fixes right off?
#236 [14:29] * x1190 [webchat@47.152.249.87] has joined #minecrafthelp
#237 [14:29] <Bielski346> Hello, i have a problem my acount minecraft probably was hacked ... i can't use options ;forgot password; because I don't receive e-mail returned
#238 [14:29] * Kaovos [webchat@adsl-184-47-226-25.asm.bellsouth.net] has quit. (Client Quit)
#239 [14:31] <mattym> ??> Bielski346 account/send-email
#240 [14:31] <Absol> Bielski346: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#241 [14:31] <Absol> Bielski346: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#242 [14:33] <x1190> HI
#243 [14:34] <x1190> umm anyone else having a issue with their lancher?
#244 [14:36] <x1190> ello?
#245 [14:42] * x1190 [webchat@47.152.249.87] has joined #minecrafthelp
#246 [14:42] <x1190> hi
#247 [14:43] * techno156 [~techno156@185.57.5.138] has joined #minecrafthelp
#248 [14:43] <x1190> i cant seem to play my game because it states that there is a corrupt file
#249 [14:58] * mrgreensalad [webchat@5-23-92-107.ljoshradi.is] has joined #minecrafthelp
#250 [14:59] <mrgreensalad> my account has been hacked and the email address has been hacked
#251 [14:59] <mrgreensalad> how do i recover it
#252 [15:31] <Anna> ??> mrgreensalad account/hacked
#253 [15:31] <Absol> mrgreensalad: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#254 [15:31] <Absol> mrgreensalad: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#258 [16:25] <Bezimmienny> Hello, i was redirected here while looking for help with not being able to recover my minecraft account. any suggestions?
#259 [16:33] * starmouse [webchat@host86-167-208-251.range86-167.btcentralplus.com] has joined #minecrafthelp
#260 [16:34] <starmouse> Yo
#261 [16:34] <starmouse> Anyone there?
#262 [16:34] <Bezimmienny> yep, waiting on answer still
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#270 [16:55] * Novanancce [webchat@172-223-080-081.dhcp.chtrptr.net] has joined #minecrafthelp
#271 [16:56] <Novanancce> My account isnt working, its the correct password and everything, and i even just changed my password and it still didnt work!
#272 [16:58] <Novanancce> nvm
#273 [16:59] * Xx_Creator_Xx [webchat@77.243.27.131] has joined #minecrafthelp
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#275 [17:23] * Smellyborp [webchat@c-76-124-159-66.hsd1.pa.comcast.net] has joined #minecrafthelp
#276 [17:25] <Smellyborp> Im getting an error that says "Error :( Unable to save download. 1.12.json"
#277 [17:28] * Smellyborp [webchat@c-76-124-159-66.hsd1.pa.comcast.net] has quit. (Client Quit)
#278 [17:43] * MrPug2007 [webchat@cpe-72-134-6-248.natsow.res.rr.com] has joined #minecrafthelp
#279 [17:46] <MrPug2007> ca_es.lang, this keeps poping up in my game and not letting me play, what do i do?
#280 [17:46] * MrPug2007 [webchat@cpe-72-134-6-248.natsow.res.rr.com] has quit. (Client Quit)
#281 [17:50] * Blobnation123 [webchat@47-208-171-24.trckcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#282 [17:50] <Blobnation123> hi, my minecraft is trying to download the latest version but it keeps saying it cant download.
#283 [17:51] <Blobnation123> is says Unable to save download. br_fr.lang
#284 [17:53] <Blobnation123> it worked after two tries... thank you for helping?
#285 [17:53] * Blobnation123 [webchat@47-208-171-24.trckcmtc01.res.dyn.suddenlink.net] has quit. (Client Quit)
#286 [17:55] * BobTheBuilder [webchat@cpc89518-gill19-2-0-cust459.20-1.cable.virginm.net] has joined #minecrafthelp
#287 [17:55] <BobTheBuilder> Hi
#288 [17:55] <BobTheBuilder> My mc is broke
#289 [17:55] <BobTheBuilder> i need help
#290 [17:55] <BobTheBuilder> Police and ambulance would helpĀ¬
#291 [17:56] * BobTheBuilder [webchat@cpc89518-gill19-2-0-cust459.20-1.cable.virginm.net] has quit. (Client Quit)
#292 [18:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#296 [18:24] * e_l1997 [~quassel@2.71.86.224.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#297 [18:33] * ash [webchat@c-73-129-64-163.hsd1.md.comcast.net] has joined #minecrafthelp
#298 [18:35] <ash> so I've had this problem for awhile. I'm on a new laptop and download Minecraft, howver whenever I run the launcher it stops before opening the game saying that a fatal error has occured. The same thing happened when I used the old launcher. I've also uninstalled java and minecraft, and reinstalled them but the problem persists
#299 [18:39] <ash> ?
#300 [18:46] * lucas [webchat@191.54.4.207] has joined #minecrafthelp
#301 [18:46] <lucas> kfhudhwhe
#302 [18:46] <lucas> niwuerbejwueebkjfeh
#303 [18:47] <ash> do you know how to help or do you need help?
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#305 [18:55] * Shay [webchat@host217-46-79-76.range217-46.btcentralplus.com] has joined #minecrafthelp
#306 [18:56] <Criisdl> Hi
#307 [18:56] * Criisdl [webchat@179.183.90.196] has quit. (Client Quit)
#308 [18:57] <Shay> Hi I've lost my single player world without myself deleting it, my world has disappeared even though I made a back up of it
#309 [19:20] * StormyIceLeopard [webchat@76-202-85-98.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#310 [19:22] <StormyIceLeopard> Minecraft 1.12.2 is downloading VERY slow and keep getting download errors. The latest one is this: Failed to download file. fastutil-7.1.0.jar Name: fastutil-7.1.0.jar URL: https://libraries.minecraft.net/it/unimi/dsi/fastutil/7.1.0/fastutil-7.1.0.jar Error details: Request error -101: ERR_CONNECTION_RESET Filename on disk: 1b6a-31f3-68a9-3144 Path: C:\Users\matel\AppData\Local\Temp\1b6a-31f3-68a9-3144 Exists:
#311 [19:31] * ash [webchat@c-73-129-64-163.hsd1.md.comcast.net] has quit. (Ping timeout: 180 seconds)
#312 [20:32] <Shay> @Absol you here?
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#321 [21:09] * stormcloakninja [webchat@186.136.165.72] has joined #minecrafthelp
#322 [21:09] <stormcloakninja> hello
#323 [21:09] <stormcloakninja> i have a problem
#324 [21:10] <stormcloakninja> when i'm trying to connect to a server
#325 [21:10] * MeepsBean [webchat@38.72.104.179] has joined #minecrafthelp
#326 [21:10] <MeepsBean> I have bee trying to update my minecraft, but it isnt letting me.
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#328 [21:14] <stormcloakninja> io.nwtty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information:
#329 [21:17] * bildramer [~bildramer@p200300ED83CE1400D11BF89D973F0543.dip0.t-ipconnect.de] has joined #minecrafthelp
#330 [21:36] * Liam_ [webchat@108-228-141-247.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#331 [21:38] <Liam_> When i try to install minecraft it says unable to download a basic game file. I have uninstalled all incompatible programs
#332 [21:41] <Liam_> ayudame por favor I just want to get some diamonds broskies
#333 [21:46] * stormcloakninja [webchat@186.136.165.72] has quit. (Ping timeout: 180 seconds)
#334 [21:50] * Liam_ [webchat@108-228-141-247.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#335 [21:52] <Liam_> When i try to install minecraft it gives me the unable to download "basic game file" and ive made sure all incompatable programs have been uninstalled. Ayudame por favor I just want to mine some diamonds broskie?
#336 [22:00] * sharkey22 [webchat@cpe-172-88-223-130.socal.res.rr.com] has joined #minecrafthelp
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#341 [23:20] * xXNinjaRichardXx [webchat@75-172-109-235.tukw.qwest.net] has joined #minecrafthelp
#342 [23:20] * YoloSwaggnz [webchat@61.6.117.172] has joined #minecrafthelp
#343 [23:21] <YoloSwaggnz> Launch issue: Unable to save download. el_gr.lang
#344 [23:21] <YoloSwaggnz> Should I re-install?
#345 [23:21] <xXNinjaRichardXx> I've lost the email to my account, and am able to connect into minecraft but not into my mojang account.
#346 [23:22] <YoloSwaggnz> reading the link (MCL-5546)
#347 [23:28] <Anna> ??> YoloSwaggnz av/bytefence
#348 [23:28] <Absol> YoloSwaggnz: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#349 [23:28] <Anna> oh you already got the link
#350 [23:30] * YoloSwaggnz [webchat@61.6.117.172] has quit. (Ping timeout: 180 seconds)
#351 [23:33] * YoloSwaggnz [webchat@61.6.117.172] has joined #minecrafthelp
#352 [23:33] <YoloSwaggnz> Thanks - Bytefence was the problem. FIxed
#353 [23:33] <Shay> Hi I've lost my single player world without myself deleting it, my world has disappeared even though I made a back up of it
#354 [23:35] * YoloSwaggnz [webchat@61.6.117.172] has quit. (Client Quit)
#355 [23:46] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has quit. (Ping timeout: 190 seconds)
#356 [23:47] <xXNinjaRichardXx> Yeah, is it possible to get access back into an account after you've lost the email to it?
#357 [23:48] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 190 seconds)
#358 [23:48] <Andrio> xXNinjaRichardXx, lost how?
#359 [23:48] <xXNinjaRichardXx> Like, I forgot the security questions, and lost the password to the email.
#360 [23:49] <xXNinjaRichardXx> As I had someone help me setup the email and setup my password when I was younger
#361 [23:49] <Andrio> mm
#362 [23:49] * luke [webchat@99-41-93-255.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#363 [23:49] <Andrio> ??> xXNinjaRichardXx account/send-email
#364 [23:49] <Absol> xXNinjaRichardXx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#365 [23:49] <Absol> xXNinjaRichardXx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#366 [23:49] <Andrio> xXNinjaRichardXx, that someone might be able to help you with your email accout
#367 [23:50] <xXNinjaRichardXx> I may still have the card that I bought the game with
#368 [23:50] <xXNinjaRichardXx> But that's 50/50
#369 [23:50] <Andrio> mm
#370 [23:53] <Shay> Lost my solo world any idea how I restore it even though I didn't delete it?
#371 [23:58] * JustWantsToPlayMC [webchat@cpe-76-189-196-149.neo.res.rr.com] has joined #minecrafthelp