#1 [00:24] * jbolt [webchat@host-79-78-125-199.static.as9105.net] has joined #minecrafthelp
#2 [00:24] <jbolt> hello
#3 [00:24] <jbolt> can i get help please
#4 [00:25] <jbolt> ??/??????
#5 [00:25] * jbolt [webchat@host-79-78-125-199.static.as9105.net] has quit. (Client Quit)
#6 [00:26] <Andrio> 1/3
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#10 [01:15] * ponyshooter [webchat@ip70-191-88-220.sb.sd.cox.net] has joined #minecrafthelp
#11 [01:16] <ponyshooter> hey, im having issues linking my mojang account to my Twitch account. I checked account settings and found no way to link the two. any ideas?
#12 [01:17] <ponyshooter> more specifically, i need my Twitch app to recognize my launch folder in order to play a mod on Twitch app
#13 [01:18] <Andrio> ponyshooter, is your Twitch app up to date?
#14 [01:18] <ponyshooter> yes, just downloaded it tonight
#15 [01:18] <ponyshooter> dont know why im not verified btw...
#16 [01:21] <Andrio> ponyshooter, the ability to link your Twitch and Mojang accounts was removed a while ago.
#17 [01:24] <ponyshooter> Andrio oh, that explains that. Apart from that, any ideas how i can link my game (installed to OS) to my twitch account? Twitch is not recognizing http://launcher/win/ a whole bunch of random crap.
#18 [01:27] * WarAden [webchat@99-110-176-47.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#19 [01:27] <WarAden> Does Mojang have a phone number I can call? I have already sent them an email regarding account migration and they haven't responded since last month.
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#21 [01:28] <Andrio> ponyshooter, you should be able to log in through the Twitch app.
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#23 [01:31] <ponyshooter> Andrio i tried, i get an error message like that
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#25 [01:33] <Andrio> ponyshooter, well, I'm afraid we can't support the Twitch app here.
#26 [01:37] <ponyshooter> ok thanks for the help
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#29 [01:41] <thelounge10> I logged into Twitch about an hour ago, and I noticed that the mod pack Space Astronomy wasn't installed. I reinstalled it, and when I tried to enter the game through the Minecraft Launcher, I got the error message, "LAUNCH FAILED. The version you are trying to play inherits properties from an unknown version" I don't know why I am getting this iss
#30 [01:41] <thelounge10> ue seeing that everything was fine two days ago
#31 [01:42] <Andrio> ??> thelounge10 win/reinst
#32 [01:42] <Absol> thelounge10: You may need to reinstall the locally installed files that Minecraft puts into place.
#33 [01:42] <Absol> thelounge10: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#34 [01:44] * knife [b3nk@killin.us] has joined #minecrafthelp
#35 [01:52] <thelounge10> Absol I did what you said, but when I went to reload the Minecraft mod-pack Space Astronomy through Twitch, the same error occurs. Would the fact that it's a FTB mod through Twitch have to do with anything?
#36 [01:55] <Andrio> thelounge10, it means the mod pack is broken or not installed properly
#37 [01:56] <thelounge10> How could I reinstall it properly? There were no deviations I could have taken seeing that I just click "Install" over the mod pack in Twitch
#38 [01:56] <thelounge10> Andrio
#39 [01:57] <Andrio> Perhaps there's a problem with the Twitch app.
#40 [02:00] <thelounge10> I deleted and reinstalled the Twitch app, but the issue persists. Is there anything else I could do? I've already emailed Twitch help and reported it as a profile issue, but I came here seeing if there was any other help that I could get
#41 [02:03] <Andrio> thelounge10, I'm afraid we don't support the Twitch app here.
#42 [02:04] <thelounge10> Yeah, one could assume
#43 [02:04] <thelounge10> Thank you for the help Andrio ♥
#44 [02:05] <Andrio> no problem
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#52 [03:27] * Liam2 [webchat@cpc91638-hart11-2-0-cust168.11-3.cable.virginm.net] has joined #minecrafthelp
#53 [03:29] <Liam2> HI.. WELL. I LOVE MINECRAFT. AND ONE DAY, I TRIED TO LOG ON. IT SAID "BLA BLA-- CRASHED" and when I clicked "play" again, I read at the bottom, 1MB Remaining... and I had absolutely no idea what to do about it.. for instance.. How do I get more memory?
#54 [03:30] <Liam2> :I
#55 [03:30] * Liam2 [webchat@cpc91638-hart11-2-0-cust168.11-3.cable.virginm.net] has quit. (Client Quit)
#56 [03:59] * E_TERRY [webchat@175.195.145.36] has joined #minecrafthelp
#57 [03:59] <E_TERRY> hello?
#58 [04:00] <E_TERRY> anyone there?
#59 [04:00] <E_TERRY> i need help
#60 [04:05] <E_TERRY> i think managers are busy
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#65 [05:58] * Jem [webchat@ppp118-208-117-58.bras1.bne8.internode.on.net] has joined #minecrafthelp
#66 [05:58] <Jem> yo
#67 [05:59] <Jem> is anyone here
#68 [06:00] * Jem [webchat@ppp118-208-117-58.bras1.bne8.internode.on.net] has quit. (Client Quit)
#69 [06:26] * Bloody_Spizzoss [webchat@cpe-121-208-171-214.cfui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#70 [06:27] <Bloody_Spizzoss> my minecraft can't find java runtime what do I do?
#71 [06:30] <Andrio> Bloody_Spizzoss, try reinstalling the launcher.
#72 [06:30] <Bloody_Spizzoss> I did and still nothing
#73 [06:32] <Andrio> ??> Bloody_Spizzoss win/Java/reinst
#74 [06:32] <Absol> Bloody_Spizzoss: You need to reinstall Java.
#75 [06:32] <Absol> Bloody_Spizzoss: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to http://java.com/en/download/manual.jsp to re-install Java.
#76 [06:36] <Bloody_Spizzoss> what java do i install?
#77 [06:36] <Bloody_Spizzoss> I am using a windows computer
#78 [06:37] <Andrio> Bloody_Spizzoss, the current 64-bit version of Java 8
#79 [06:37] <Andrio> Or 32-bit, if you don't have a 64-bit version of Windows.
#80 [06:46] <Bloody_Spizzoss> thankyou so much Andrio and Absol for helping me with my minecraft problem :)
#81 [06:49] <Andrio> no problem
#82 [06:49] <Andrio> Bloody_Spizzoss, is it installed?
#83 [06:49] <Andrio> o
#84 [06:51] * RIFUL7 [webchat@broadband-188-32-28-51.moscow.rt.ru] has joined #minecrafthelp
#85 [06:53] <RIFUL7> hello i cant downoload file hit3.ogg
#86 [06:54] <Andrio> RIFUL7, do you have ByteFence installed?
#87 [06:54] * AwesomeCool3345 [webchat@mobile-107-77-234-167.mobile.att.net] has joined #minecrafthelp
#88 [06:54] <AwesomeCool3345> help
#89 [06:54] <AwesomeCool3345> anybody here
#90 [06:55] <RIFUL7> no
#91 [06:55] <AwesomeCool3345> :(
#92 [06:55] <AwesomeCool3345> i ogt issue
#93 [06:55] <AwesomeCool3345> got
#94 [06:56] <Andrio> ??> RIFUL7 tools/HJT
#95 [06:56] <Absol> RIFUL7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#96 [06:56] <Absol> RIFUL7: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#97 [06:56] <AwesomeCool3345> ?
#98 [06:56] <Andrio> ??> AwesomeCool3345 ask
#99 [06:56] <Absol> AwesomeCool3345: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#100 [06:57] <Absol> AwesomeCool3345: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#101 [06:57] <AwesomeCool3345> ok
#102 [06:58] <AwesomeCool3345> well i got a error message saying this Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#103 [06:58] <AwesomeCool3345> but my driver are up to date
#104 [06:59] <AwesomeCool3345> ...
#105 [07:00] * anotherjack [webchat@cpc80345-grim18-2-0-cust43.12-3.cable.virginm.net] has joined #minecrafthelp
#106 [07:00] <AwesomeCool3345> :(
#107 [07:01] <anotherjack> hey, anyone know if the login servers are down.. im unable to login to my server. It's just stuck on login in. on the console it says i joined the game but still on the login screen with no sucess
#108 [07:01] <AwesomeCool3345> i came here for technical support
#109 [07:01] <AwesomeCool3345> anybody want to help with my problem
#110 [07:02] <Andrio> ??> AwesomeCool3345 win/DXDiag
#111 [07:02] <Absol> AwesomeCool3345: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#112 [07:02] <Andrio> anotherjack, doesn't sound like a login server problem.
#113 [07:02] <anotherjack> any ideas then cause i tried everything i can think of. not getting past the login screen
#114 [07:03] <Andrio> ??> anotherjack tools/HJT
#115 [07:03] <Absol> anotherjack: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#116 [07:03] <Absol> anotherjack: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#117 [07:07] <anotherjack> i dont understand any of that stuff on there
#118 [07:07] <RIFUL7> and what i must do after that
#119 [07:08] <RIFUL7> ?
#120 [07:10] <AwesomeCool3345> hmm
#121 [07:10] <AwesomeCool3345> im have down it now
#122 [07:10] <AwesomeCool3345> can you help me now?
#123 [07:10] <AwesomeCool3345> https://paste.ubuntu.com/p/jXrjHVv2hJ
#124 [07:11] <Andrio> RIFUL7, show me the link to your report.
#125 [07:11] <Andrio> AwesomeCool3345, I'm afraid your video card is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#126 [07:11] <AwesomeCool3345> no
#127 [07:11] <Andrio> No?
#128 [07:11] <AwesomeCool3345> my computer is needs to win tean
#129 [07:11] <AwesomeCool3345> ten
#130 [07:12] <AwesomeCool3345> its for my minecraft windows 10 edition
#131 [07:12] <AwesomeCool3345> i got more video cards
#132 [07:12] <Andrio> mm
#133 [07:12] <Andrio> I'm not sure about that version.
#134 [07:12] <RIFUL7> how
#135 [07:13] <Andrio> ??> RIFUL7 paste
#136 [07:13] <Absol> RIFUL7: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#137 [07:14] * thelounge [webchat@static-ip-77-89-88-81.promax.media.pl] has joined #minecrafthelp
#138 [07:14] <AwesomeCool3345> P
#139 [07:14] <AwesomeCool3345> :P
#140 [07:14] <AwesomeCool3345> welp
#141 [07:15] <RIFUL7> i show you
#142 [07:15] <thelounge> I have problem a hacker with nickname pjonteg616 is hacking servers and steals from youtubers premium accounts can you ban him or delete his account or something he is very annoying!
#143 [07:17] <thelounge> Oh i forgot he steals mc priemim accounts from original site and he sold them for 2.00PLN
#144 [07:18] <thelounge> #minecrafthelp can you help me?
#145 [07:18] <thelounge> Why nobody liten me!
#146 [07:18] <Andrio> thelounge, we can't do much about that
#147 [07:19] * RIFUL7 [webchat@broadband-188-32-28-51.moscow.rt.ru] has quit. (Quit: webchat.esper.net)
#148 [07:19] <Lutzee> 200 zloty huh? so not much..
#149 [07:19] <AwesomeCool3345> hmm
#150 [07:19] <AwesomeCool3345> why cant yall fix this for windows 10 pro
#151 [07:20] <AwesomeCool3345> thats what im on
#152 [07:21] <Lutzee> AwesomeCool3345: Your PC is too old, its hardware is not supported by windows 10. Just because windows 10 runs on it, doesn't mean that everything is going to work properly.
#153 [07:24] * thelounge [webchat@162.219.115.211] has joined #minecrafthelp
#154 [07:24] * SuurRuhtinas [webchat@dyn-201-73-dsl.vsp.fi] has joined #minecrafthelp
#155 [07:24] * FlamingJurk [webchat@host-212-139-57-126.static.as9105.net] has joined #minecrafthelp
#156 [07:25] <thelounge> hello[
#157 [07:25] <FlamingJurk> Hello,
#158 [07:25] * SuurRuhtinas [webchat@dyn-201-73-dsl.vsp.fi] has quit. (Client Quit)
#159 [07:25] * thelounge [webchat@162.219.115.211] has quit. (Client Quit)
#160 [07:26] <FlamingJurk> Anyone know a way of changing the scurity questions with a diactivated email. I lost my old eamil because google and i made my account when i was very young so I cant remember much. Help
#161 [07:27] * FlamingJurk [webchat@host-212-139-57-126.static.as9105.net] has quit. (Client Quit)
#162 [07:29] * AwesomeCool3345 [webchat@mobile-107-77-234-167.mobile.att.net] has quit. (Quit: webchat.esper.net)
#163 [07:32] * zkxs [zkxs@2600:8804:8040:4c0:f66d:4ff:fe2f:6d4b] has joined #minecrafthelp
#164 [07:39] * Iby [webchat@92-111-63-158.static.v4.ziggozakelijk.nl] has joined #minecrafthelp
#165 [07:39] <Iby> Hello=
#166 [07:39] <Iby> i cant login to my account?
#167 [07:40] * Iby [webchat@92-111-63-158.static.v4.ziggozakelijk.nl] has quit. (Client Quit)
#168 [07:46] * thelounge61 [webchat@cpc110689-lewi19-2-0-cust454.2-4.cable.virginm.net] has joined #minecrafthelp
#169 [07:47] <thelounge61> I'm having a problem to change the email on mojang
#170 [08:14] * buck [webchat@mcnall15.lnk.telstra.net] has joined #minecrafthelp
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#172 [08:23] * hajo [webchat@ip4da37eca.direct-adsl.nl] has joined #minecrafthelp
#173 [08:24] <hajo> I don't know if this is the right place to ask this question but I'm having a visual bug in-game
#174 [08:25] <hajo> I'm on a multiplayer server and I can't see 1 row of my End portal from underneath
#175 [08:25] <hajo> I have tried replacing the end portal, didn't work
#176 [08:26] <Andrio> hajo, do you mean the portal block itself? Those are intended to not have any face visible from underneath
#177 [08:26] <Andrio> I'm pretty sure.
#178 [08:26] <hajo> yes
#179 [08:26] <hajo> I do have another portal that does look normal from below
#180 [08:27] <hajo> https://gyazo.com/9b9819a84721baccc4971291264f53f1
#181 [08:27] <hajo> here is the screenshot
#182 [08:27] <hajo> I broke the end portal frames after spawning the portal, the portal already had the visual issue before I broke the frames
#183 [08:28] <Andrio> hm
#184 [08:29] <hajo> I have looked for forum posts online but failed to find any
#185 [08:29] <Andrio> hajo, are you using a resource pack?
#186 [08:29] <hajo> I'm using the default client without any resource packs or third party programs
#187 [08:29] <hajo> as clean as a client can be
#188 [08:33] <Andrio> That is a very low-res screenshot.
#189 [08:34] <hajo> sorry I'll make a new one
#190 [08:36] <hajo> https://gyazo.com/95fd792aaaf91c30bccfb0e4eb5a4367
#191 [08:36] <hajo> I need to answer the phone I'll be right back
#192 [08:39] <Andrio> I haven't seen that before.
#193 [09:06] <hajo> I'm sorry that took longer than expected
#194 [09:12] <hajo> do you have any idea?
#195 [09:21] <Andrio> hajo, what version of Minecraft is that?
#196 [09:22] <hajo> let me check
#197 [09:22] <hajo> 1.12.2
#198 [09:51] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#199 [09:58] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#200 [10:01] <hajo> 1.12.2
#201 [10:10] * MinKop [webchat@host-197.34.218.243.tedata.net] has joined #minecrafthelp
#202 [10:10] <MinKop> hi
#203 [10:11] <MinKop> i need help
#204 [10:14] * MinKop [webchat@host-197.34.218.243.tedata.net] has quit. (Client Quit)
#205 [10:28] * e_l1997 [~quassel@79.138.210.233.bredband.tre.se] has joined #minecrafthelp
#206 [10:39] * thelounge45 [webchat@200.24.148.91.dyn.marticonet.sk] has joined #minecrafthelp
#207 [10:40] <thelounge45> I have an error where my 'native launcher' cannot update
#208 [10:41] <thelounge45> Can anyone help with that?
#209 [10:47] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#210 [11:03] <hajo> have you tried running it as an administrator thelounge45
#211 [11:05] <thelounge45> Nope I haven't, I'm going to try it right now
#212 [11:06] <thelounge45> Still does not work
#213 [11:06] <thelounge45> Avast threat error message comes along with it every time
#214 [11:07] <thelounge45> I'm going to try and tell Avast that Minecraft is O.K.
#215 [11:08] * thelounge45 [webchat@200.24.148.91.dyn.marticonet.sk] has quit. (Quit: webchat.esper.net)
#216 [11:10] * thelounge45 [webchat@200.24.148.91.dyn.marticonet.sk] has joined #minecrafthelp
#217 [11:24] <tyteen4a03> thelounge45: you can just whitelist Minecraft.exe in advast
#218 [11:24] <tyteen4a03> *avast
#219 [11:28] * Zeph [webchat@110.79-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
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#221 [11:45] <thelounge45> okay, now there's a problem of not being able to put MC launcher on the frontground of desktop
#222 [11:59] * thelounge79 [webchat@162.243.3.200] has joined #minecrafthelp
#223 [12:00] <thelounge79> I reset my password but still can't log into on Minecraft on my mac
#224 [12:01] <thelounge79> it keeps saying invalid password but it isn't and I tried to log into on Minecraft on my Mac online but can't but I can log into it on my phone
#225 [12:01] <thelounge79> ?
#226 [12:03] <thelounge79> ANYONE
#227 [12:03] <thelounge79> #minecrafthelp
#228 [12:10] * hajo [webchat@ip4da37eca.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#229 [12:14] * rashidsama [webchat@92.98.107.76] has joined #minecrafthelp
#230 [12:16] <rashidsama> i buy mincrafr from google play but i got lescens error
#231 [12:18] <rashidsama> and this is my Order number: GPA.3372-6047-1341-15314
#232 [12:18] <rashidsama> Order date: Apr 1, 2018 3:27:28 PM GST
#233 [12:33] * Harmen_Draak [webchat@82-95-75-179.ip.xs4all.nl] has joined #minecrafthelp
#234 [12:34] <Harmen_Draak> I can not download 1.12.2
#235 [12:46] * Snyyz [webchat@ip5f5aec2f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#236 [12:46] <Snyyz> Hello, i have 20ms and 2 sec after that, i have 1000ms. then 4 sek later i have again 20ms whats the problem from Pingdrops`?
#237 [12:46] * WorriedCustomer [webchat@104-13-52-43.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#238 [12:48] <WorriedCustomer> Yeah so i tried to log into minecraft and it says i haven't payed for the full game even tho i have payed for it, How do i fix this issue?
#239 [12:50] <Snyyz> No support here!
#240 [12:50] <Snyyz> D:
#241 [12:50] * Snyyz [webchat@ip5f5aec2f.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#242 [12:52] <thelounge45> @WorriedCustomer you have to log in and download the game again
#243 [13:05] * Korekuta [webchat@a213-22-50-67.cpe.netcabo.pt] has joined #minecrafthelp
#244 [13:07] <Korekuta> hello
#245 [13:07] <Korekuta> So I just bought the game and when I initiate the launcher it just freezes with the Mojang logo. Already tried restarting computer and unninstall/install again and still not working
#246 [13:15] * kusanagi_ [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#247 [13:28] * ABCDOMG [webchat@88-105-18-89.dynamic.dsl.as9105.com] has joined #minecrafthelp
#248 [13:29] <ABCDOMG> So I'm having issues with the game running horribly on a good system and haven't managed to work out a fix so far, to speed up you guys hearing what i've done and seen so far here's a link to a MC forums thread I made https://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2897940-great-system-terrible-performance-display_update
#249 [13:30] <ABCDOMG> User thought it was Gforce overlay but that didnt fix it.
#250 [13:30] <ABCDOMG> am on unmodded 1.12.1
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#254 [14:49] * nezZario_ [sid125746@id-125746.brockwell.irccloud.com] has joined #minecrafthelp
#255 [14:50] <nezZario_> Is this for technical help or in-game help?
#256 [14:50] <nezZario_> Is this for technical help or in-game help?
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#262 [15:54] <thelounge> Hello I don't know why I can't login to my account that I payed for like 8 years ago
#263 [15:54] <urielsalis> thelounge, hi, whats your username?
#264 [15:54] <thelounge> Matthew241997
#265 [15:55] <urielsalis> thelounge, what happens when you try to login?
#266 [15:56] <thelounge> It keeps saying I have to inport my old account I did that but it still wont let me login
#267 [15:56] <urielsalis> thelounge, I dont see that username as migrated
#268 [15:56] <thelounge> import*
#269 [15:56] <urielsalis> ??> thelounge account/migrate
#270 [15:56] <Absol> thelounge: To migrate your old Minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#271 [15:56] <urielsalis> thelounge, also mind that once you migrate your account, you have to login with your email, not username
#272 [16:02] * thelounge [webchat@CPEf0f249609d13-CMf0f249609d10.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#273 [16:07] * lacking [webchat@c-71-204-42-97.hsd1.ga.comcast.net] has joined #minecrafthelp
#274 [16:07] <lacking> Im trying to to download a minecraft map but its not working
#275 [16:07] <urielsalis> lacking, what happens when you try?
#276 [16:08] <lacking> well its not showing up, i think im doing it correctly because im following tutorial but i honestly dont have any idea if its right or not
#277 [16:08] <urielsalis> lacking, you should be puttin a folder inside .minecraft/saves
#278 [16:09] <lacking> i did
#279 [16:09] <urielsalis> lacking, what does that folder contain?
#280 [16:09] <lacking> its empty
#281 [16:09] * Mat [webchat@CPEf0f249609d13-CMf0f249609d10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#282 [16:10] <Mat> Hello I am having problems finding my email for my account but I know my user name
#283 [16:10] <lacking> After i dragged in the downloaed file of the map i wanted i refreshed my game but its not showing up
#284 [16:11] <urielsalis> lacking, well, thats your issue
#285 [16:11] <urielsalis> lacking, if the folder is empty, there isnt a world there
#286 [16:11] <urielsalis> ??> Mat account/forgot-email
#287 [16:11] <Absol> Mat: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#288 [16:11] <lacking> the map i put in is the only one in there
#289 [16:12] <urielsalis> lacking, but you are saying the folder is empty
#290 [16:12] * Mat [webchat@CPEf0f249609d13-CMf0f249609d10.cpe.net.cable.rogers.com] has quit. (Client Quit)
#291 [16:12] <urielsalis> lacking, have you tried copying it again and make sure it was downloaded correctly?
#292 [16:12] <lacking> it was empty, sorry if i wanted clear on it
#293 [16:13] <urielsalis> lacking, Im not sure im following
#294 [16:14] <lacking> I put the file of the map under C:\Users\lacking\AppData\Roaming\.minecraft\saves
#295 [16:14] <urielsalis> lacking, its a .zip or a folder?
#296 [16:14] <lacking> .zip
#297 [16:14] <urielsalis> lacking, you have to extract it
#298 [16:14] * Mat [webchat@CPEf0f249609d13-CMf0f249609d10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#299 [16:15] <lacking> im pretty sure i did extract it.
#300 [16:15] <lacking> but i honestly cant tell
#301 [16:15] <urielsalis> lacking, if you extracted it, there should be a folder with the name of the map
#302 [16:15] <Mat> Hello I tryed all my emails but it still wont work I can login to minecraft on the launcher
#303 [16:16] <lacking> Okay, I did it again
#304 [16:16] <lacking> It is in the folder now
#305 [16:16] <urielsalis> Mat, you got the password reset link?
#306 [16:17] <urielsalis> lacking, and whats inside the folder you just extracted?
#307 [16:17] <Mat> Yes
#308 [16:17] <Mat> I rest it and it still wont work
#309 [16:17] <lacking> "behavior packs, texture packs, world_behavior_packs.json" ect
#310 [16:19] <urielsalis> lacking, hmm, whats is the full list? (you can post a screenshot if its easier)
#311 [16:19] <urielsalis> ??> Mat login/throttle
#312 [16:19] <Absol> Mat: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#313 [16:19] <Absol> Mat: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#314 [16:19] <Mat> Ok
#315 [16:21] <lacking> ...i dont know how to
#316 [16:21] <lacking> give me a sec and i will type it
#317 [16:21] <urielsalis> lacking, for screenshots: You can presss the PrtSc key on your keyboard, paste it into paint for example, and then save it as a file. Then you can upload that file to imgur.com
#318 [16:23] <lacking> "behavior_packs" "db" "resource_packs" "level.dat" level.dat_old" "levelname" "world_behavior_packs.json" "world_icon" "world_resource_packs.json"
#319 [16:24] <urielsalis> lacking, that looks fine, if you close minecraft and open it again, does it show the world now?
#320 [16:25] <lacking> nope, its not
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#322 [16:25] <urielsalis> lacking, you are sure the map is for the same version of Minecraft you are using?
#323 [16:26] <urielsalis> lacking, and if you open the saves folder from ingame, you are in the same directory?
#324 [16:28] <lacking> the game automatically opens up for me without the first homescreen, so im assuming im in the latest version
#325 [16:29] <lacking> this is on my laptop btw, i dont know if thats the reson why its not working for me
#326 [16:30] <lacking> how do i open it from ingame?
#327 [16:30] <urielsalis> shouldnt be, but the minecraft directory might be different depending on what profile you are
#328 [16:30] <urielsalis> there should be a button to do so in the load world menu
#329 [16:31] <lacking> and a tab opens to choose the file from my docs
#330 [16:31] <lacking> but when i go to where the file it, it wont open it
#331 [16:31] <urielsalis> can you take a screenshot of that?
#332 [16:32] <lacking> let let me try to
#333 [16:36] * dxshgoldsnipezz [webchat@cpc76238-cosh15-2-0-cust357.6-1.cable.virginm.net] has joined #minecrafthelp
#334 [16:38] <lacking> https://imgur.com/mkfdR3Z
#335 [16:38] <dxshgoldsnipezz> so basicly my little step brother factory reset my PC and i cant get minecraft again
#336 [16:38] * HoB0 [webchat@5e0a8d31.bb.sky.com] has joined #minecrafthelp
#337 [16:38] <urielsalis> lacking, wait, you are using windows 10 edition
#338 [16:39] <urielsalis> dxshgoldsnipezz, what happens when you try?
#339 [16:39] <lacking> yes...
#340 [16:39] * dxshgoldsnipezz [webchat@cpc76238-cosh15-2-0-cust357.6-1.cable.virginm.net] has quit. (Client Quit)
#341 [16:39] <urielsalis> .minecraft/saves is used for java edition
#342 [16:39] <lacking> gosh i hate my life,
#343 [16:40] <lacking> so what do i have to do differently then?
#344 [16:40] <urielsalis> lacking, this channel is mostly for java edition support, you can try going to minecraftforums.net and asking there
#345 [16:40] <urielsalis> although there should be plenty of tutorials
#346 [16:41] <lacking> well i followed those tutorials but they said to do it this way, so i have no idea
#347 [16:41] <urielsalis> lacking, make sure the tutorials you are following are for windows 10 edition(also called bedrock) instead of java edition
#348 [16:41] <urielsalis> lacking, and that the map you are using is for bedrock and not java edition
#349 [16:42] <lacking> so if i do the diffferent steps the map should still work?
#350 [16:42] <urielsalis> lacking, should
#351 [16:43] <lacking> okay. Thank you so much for helping though. i will try to figure it out
#352 [16:43] <lacking> thanks for taking the time to help
#353 [16:43] * urielsalis tips hat
#353 [17:03] * crocpanther [webchat@81-234-162-120-no245.tbcn.telia.com] has joined #minecrafthelp
#354 [17:03] <crocpanther> can anyone help me fast
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#358 [17:09] <datviolinist> I deleted my email a couple of weeks ago and figured out that it was the email that I used to create my Mojang account. Now, it won't let me sign in. I have requested to change my email and everytime I click the link to the security challenge, it says "Error. Could not load security challenge." Help
#359 [17:11] * datviolinist [webchat@199-83-239-132-26-gs-cbl-dyn.indco.net] has quit. (Client Quit)
#360 [17:11] * datviolinist [webchat@199-83-239-132-26-gs-cbl-dyn.indco.net] has joined #minecrafthelp
#361 [17:12] <crocpanther> i was an really old player when minecraft where still free and i forgot the email that i used becuse it was a reallly long time a ago and i where wondering if i need to pay now to get a new acc or if someone can fix it so i dont need to buy a new one
#362 [17:13] * datviolinist [webchat@199-83-239-132-26-gs-cbl-dyn.indco.net] has quit. (Client Quit)
#363 [17:31] * Angelo [webchat@pool-173-56-13-9.nycmny.fios.verizon.net] has joined #minecrafthelp
#364 [17:32] <Angelo> I have had an account since probably around 2011, I have gone throught he migration on an oldre computer, but since moving to a new computer I can't for the life of me log in anymore. Not sure which account or email I should be using.
#365 [17:36] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#366 [17:56] * Eric [webchat@ip72-200-21-124.no.no.cox.net] has joined #minecrafthelp
#367 [17:56] <Eric> Hello?
#368 [17:56] * Eric is now known as Guest17349
#369 [17:57] <Guest17349> I just spoke with Microsoft Xbox support and was told that I should return to you guys with my number they gave me to say I spoke to them
#370 [17:57] <Guest17349> Basically.... My minecraft windows 10 edition code was already redeemed that I was given and I never redeemed it
#371 [17:57] <Guest17349> Xbox told me to come speak to you guys.
#372 [17:58] <urielsalis> Guest17349, we are not Mojang
#373 [17:58] <Guest17349> This is where I was sent. Great.
#374 [17:58] <urielsalis> ??> Guest17349 account/send-email
#375 [17:58] <Absol> Guest17349: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#376 [17:58] <Absol> Guest17349: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#377 [17:58] * thelounge [webchat@customer-LMM-16-20.megared.net.mx] has joined #minecrafthelp
#378 [17:58] <thelounge> Hola espanol?
#379 [17:59] <Guest17349> The dude on the chat sent me here and gave me 2 numbers. One took me to warner bros and the other some online skymall
#380 [17:59] <Guest17349> Thanks man.
#381 [17:59] <urielsalis> thelounge, sip
#382 [17:59] <urielsalis> Guest17349, warner bros? skymall?
#383 [18:00] * thelounge [webchat@customer-LMM-16-20.megared.net.mx] has quit. (Client Quit)
#384 [18:00] <Guest17349> Yup. Sounds like the dude for xbox had no idea what he was telling me then.
#385 [18:02] * Guest17349 [webchat@ip72-200-21-124.no.no.cox.net] has quit. (Quit: webchat.esper.net)
#386 [18:34] * cpro86 [webchat@c-98-224-181-203.hsd1.mi.comcast.net] has joined #minecrafthelp
#387 [18:36] <cpro86> Hi everyone. I've got a problem. Basically, when I downloaded the 1.12.2 update, all my singleplayer worlds were gone. All my multiplayer servers were also gone, besides one server (which is so old I don't even know what it is). Anyway, the weird thing is that if I go back to 1.12.1, my worlds show up, but they say that they've updated to 1.12.2 a
#388 [18:36] <cpro86> nd I cannot play them or else they will be corrupted. However, they do not show up to be played in 1.12.2. I thought I should look in the saves folder in my .minecraft folder to see if the worlds had been erased from there as well, and sure enough, they had been. So, long story short: my saves file is empty and my worlds only show up in 1.12.1. 1.1
#389 [18:36] <cpro86> 2.2 seems to have just erased them, leaving my saves file to do the same. Any ideas how I can fix this?
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#391 [19:05] * thelounge [webchat@ip98-160-177-224.lv.lv.cox.net] has joined #minecrafthelp
#392 [19:05] <thelounge> hey my account wont log in
#393 [19:06] <thelounge> hello?
#394 [19:06] * thelounge [webchat@ip98-160-177-224.lv.lv.cox.net] has quit. (Client Quit)
#395 [19:17] * SanuraiPlays [webchat@cpe-172-115-144-170.socal.res.rr.com] has joined #minecrafthelp
#396 [19:17] <SanuraiPlays> How can i go into minecraft when theres a error
#397 [19:29] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#398 [19:40] * lovesa [webchat@cpe-76-178-26-212.natnow.res.rr.com] has joined #minecrafthelp
#399 [19:42] <lovesa> Hello, when ever I try to log in I a an error saying 'The game directory is invalid or inassessible'. How do I fix it?
#400 [19:47] * Snakebite7 [webchat@66.44.10.32] has joined #minecrafthelp
#401 [19:48] <Snakebite7> I am having problems respawning the ender dragon. I have been playing on the same map since I originally bought the game years ago and have read online that may be the issue. How can I fix this?
#402 [19:48] <mattym> Snakebite7, Is there anything built in the End?
#403 [19:48] <Snakebite7> A significant amount of things
#404 [19:49] <Snakebite7> all off of the main island
#405 [19:49] <mattym> Snakebite7, No way to fix that without loosing what you have made there.
#406 [19:49] <Snakebite7> I have tried (in a copy) to delete some chunks
#407 [19:49] <Snakebite7> I was seeing htat deleting around 0,0 could do it
#408 [19:49] * thea [webchat@c-73-72-18-121.hsd1.il.comcast.net] has joined #minecrafthelp
#409 [19:50] <mattym> Snakebite7, You would need to completely reset the end, which would make it as it was when you first entered it
#410 [19:50] <Snakebite7> Damn... is there a way to copy/paste the areas I've built after deleting and still have it work?
#411 [19:50] <mattym> Snakebite7, Have you used MCEdit before?
#412 [19:51] <Snakebite7> I've very, very briefly used NBTExplorer
#413 [19:53] <mattym> Snakebite7, Best bet would be to do as follows.
#414 [19:54] <mattym> Snakebite7, Make a copy of the entire world folder as it is now and keep that somewhere separate from the one the game uses.
#415 [19:54] <thea> what do i do when i added a file onto minecraft laucher and it made it changed its game directory so now it says error and now i cant log into minecraft and i cant take file off.
#416 [19:54] <mattym> Snakebite7, In the one the game uses, within your world folder, delete the DIM1 folder. That will reset the end.
#417 [19:55] <mattym> Snakebite7, Play the reset end, make sure you can kill and resummon the dragon.
#418 [19:55] <mattym> Snakebite7, If that works, open up the copy you made in MCEdit
#419 [19:55] <mattym> Snakebite7, Copy all the things you built into what MCEdit calls schematics
#420 [19:56] <mattym> Snakebite7, Then open the world folder the game uses, and place the schamatics of the things you built into that version of the world
#421 [19:56] <mattym> Snakebite7, Make backups at each stage i case you make a mistake.
#422 [19:56] <mattym> ??> thea win/reinst
#423 [19:56] <Absol> thea: You may need to reinstall the locally installed files that Minecraft puts into place.
#424 [19:56] <Absol> thea: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#425 [19:57] <Snakebite7> okay, that makes sense. Thanks mattym!
#426 [19:58] * Skeletrone [webchat@c83-248-246-109.bredband.comhem.se] has joined #minecrafthelp
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#428 [20:00] <Skeletrone> Hello, I got a new minecraft account from a friend a while back ago called ''Skeletrone'' or atleast that's what I changed the name to. I also changed the password and email on everything. Now I seem to not be able to log onto minecraft, is it possible for you to tell me what E-mail I used for the account?
#429 [20:01] * pl0 [webchat@68-184-156-252.dhcp.dctr.al.charter.com] has joined #minecrafthelp
#430 [20:02] <pl0> paid for Minecraft hard drive crashed can I reload for free
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#432 [20:08] <thea> Unable to locate the Java runtime. it says that when i try to log in
#433 [20:09] <thea> what should i do to fix this ?
#434 [20:11] <mattym> thea, If you follow the directions Absol wrote to you, it will reset the profiles and you should no longer have that issue.
#435 [20:11] <mattym> Skeletrone, No
#436 [20:12] <Skeletrone> so I am litterly have no chance to get back to my own account even though I've bought loads of stuff ingame on that account?
#437 [20:12] <thea> in my folder it says nothing about directory
#438 [20:12] <thea> so i deleted most of stuff
#439 [20:13] <thea> in the minecraft folder
#440 [20:13] <mattym> thea, Directory means folder. Delete everything except the folder called saves.
#441 [20:14] <mattym> Skeletrone, Its not your account.
#442 [20:14] <Skeletrone> It is!
#443 [20:14] <thea> well to late to save save folder i deleted everything then cam eback here
#444 [20:15] <urielsalis> Skeletrone, its not
#445 [20:15] <Skeletrone> And how can you prove that?
#446 [20:15] <urielsalis> Skeletrone, you cant sell or gift accounts according to Minecraft EULA
#447 [20:15] <urielsalis> Skeletrone, so its still your friend accoutn
#448 [20:15] <urielsalis> account*
#449 [20:15] <Skeletrone> Are you serious?
#450 [20:15] <urielsalis> Skeletrone, yes
#451 [20:15] <thea> i deleted everything in .minecraft folder
#452 [20:15] <Skeletrone> So I have to get back to him and have him go here and ask you guys and then it will work?
#453 [20:16] <urielsalis> Skeletrone, whats preventing me to claim you gifted me your account without that?
#454 [20:16] <urielsalis> Skeletrone, and reset the password to something you dont know
#455 [20:16] <mattym> thea, Then try the following reinstall instructions.
#456 [20:16] <urielsalis> Skeletrone, not us, Mojang
#457 [20:16] <mattym> ??> thea launcher/win/reinst
#458 [20:16] <Absol> thea: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#459 [20:16] <Absol> thea: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download/ .
#460 [20:16] <Skeletrone> I know the password though
#461 [20:16] <Skeletrone> not the email
#462 [20:16] <urielsalis> Skeletrone, the email can be changed by someone hacking your account
#463 [20:17] <urielsalis> ??> Skeletrone accout/send-email
#464 [20:17] <Skeletrone> so I can do nothing??
#465 [20:17] <urielsalis> ??> Skeletrone account/send-email
#466 [20:17] <Absol> Skeletrone: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#467 [20:17] <Absol> Skeletrone: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#468 [20:17] <urielsalis> ??> Skeletrone account/trans-id
#469 [20:17] <Absol> Skeletrone: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#470 [20:17] <urielsalis> Skeletrone, and make sure your friend does it, as he is the owner of the account and has the transaction ID
#471 [20:17] <Skeletrone> Ok thanks
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#476 [20:30] <thea0> absol you said unistall minecraft then restart and download it from the link
#477 [20:30] <mattym> thea0, Yes
#478 [20:32] <thea0> do you have link ?
#479 [20:32] <thea0> cause when i restarted it took me out
#480 [20:32] <thea0> of this
#481 [20:32] <mattym> thea0, minecraft.net/download
#482 [20:33] <thea0> ok im reinstalling it rn
#483 [20:35] <thea0> it just says unable to locate java runtime
#484 [20:38] <mattym> thea0, Hit the more info button, and copy the full error
#485 [20:38] <thea0> ok
#486 [20:40] <thea0> wait 1 sec i think i might be able to do something
#487 [20:42] <thea0> Unable to locate the Java runtime.
#488 [20:42] <thea0> Filename on disk: javaw.exe
#489 [20:44] * cpro86 [webchat@c-98-224-181-203.hsd1.mi.comcast.net] has joined #minecrafthelp
#490 [20:45] * cpro86 [webchat@c-98-224-181-203.hsd1.mi.comcast.net] has quit. (Client Quit)
#491 [20:45] <mattym> thea0, You need to copy the full error line from the Show All/More Info page
#492 [20:46] <thea0> i copyed the whole thing but it wont let me type whole thing in here
#493 [20:48] <thea0> Unable to locate the Java runtime.
#494 [20:48] <thea0> it says to use a pastebin to msg multi lines
#495 [20:50] <mattym> thea0, Close the launcher and any open error windows.
#496 [20:50] <mattym> thea0, Go to C:\Program Files (x86)\Minecraft and then delete the runtime folder found there. Then restart the launcher and try to start the game.
#497 [20:51] <thea0> it says the runtime is 64
#498 [20:51] <mattym> thea0, Doesnt matter
#499 [20:52] * II_MATHEUS_II [webchat@177.87.232.7] has joined #minecrafthelp
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#501 [20:56] * thea2 [webchat@c-73-72-18-121.hsd1.il.comcast.net] has joined #minecrafthelp
#502 [20:56] <thea2> ok
#503 [20:57] <thea2> it worked and let me in but now when i try to log onto a server it makes my game crash
#504 [20:57] <mattym> ??> thea2 launcher/log-txt
#505 [20:57] <Absol> thea2: We need to see your full launcher log, which is created in the game directory.
#506 [20:57] <Absol> thea2: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#507 [21:02] <thea2> when i do that click the arrow it sends me to browse folder it sends me to my profile folder with no url
#508 [21:02] <thea2> it sends me to my pc folder
#509 [21:02] <mattym> thea2, Right, read the rest of the instructions on what to do from there.
#510 [21:05] <thea2> i see no laucher_log file
#511 [21:05] <thea2> nvm
#512 [21:09] * quis345 [webchat@cpe-76-88-52-55.san.res.rr.com] has joined #minecrafthelp
#513 [21:10] <thea2> its taking a little bit for it to paste
#514 [21:12] <thea2> https://paste.ubuntu.com/p/SJSB7rBfDj/
#515 [21:12] <mattym> thea2, Just a moment
#516 [21:13] <thea2> ok
#517 [21:13] <thea2> i know it takes a while to load
#518 [21:13] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#519 [21:15] <mattym> thea2, Its still loading, just a few more.
#520 [21:16] <thea2> lol XD
#521 [21:16] <thea2> ill brb
#522 [21:17] <thea2> ok back
#523 [21:18] <mattym> thea2, Do you have any programs from Razer installed?
#524 [21:19] <thea2> no i dont think so
#525 [21:19] <thea2> why?
#526 [21:19] <thea2> i deleted alot of things while i was deleting minecraft
#527 [21:19] <mattym> thea2, Possible cause of the error code you are getting. If you have nothing from Razer installed, did you make any changes to the Java settings outside Minecraft?
#528 [21:20] <thea2> i dindt make any changes to java settings but i added file to minecraft
#529 [21:21] <thea2> mattym im not getting error code anymore my game keeps crashing when i try to log on a server
#530 [21:21] <mattym> thea2, Yes, and the log showed an error code for that.
#531 [21:21] <thea2> the one you thing you just read
#532 [21:22] <mattym> thea2, Yes, and what version of Windows are you on?
#533 [21:23] <thea2> i think im on windows 10 but not completly sure
#534 [21:23] <thea2> is there a way to check ?
#535 [21:23] <thea2> my game was working fine yesterday befor ei put file
#536 [21:24] <mattym> thea2, Follow the Windows 10 instructions on this page up to step 3, but do not click the Edit button, just let me know once you are in the Environment Variables page
#537 [21:25] <thea2> ?
#538 [21:25] <thea2> how do i get there
#539 [21:25] <mattym> thea2, https://www.java.com/en/download/help/path.xml
#540 [21:26] <thea2> mine dosent say advanced system settings only system
#541 [21:27] <mattym> thea2, Go into System it will be an option there
#542 [21:28] <thea2> i dont see advanced system settings in system
#543 [21:30] <thea2> ok im at system properties
#544 [21:31] <mattym> thea2, On the left side menu?
#545 [21:31] <thea2> ?
#546 [21:32] <thea2> ok im at system varibles
#547 [21:32] <mattym> thea2, Look through them, tell me if you see one called JAVA_OPTIONS
#548 [21:33] <thea2> nope
#549 [21:33] <thea2> it dosent say that in there
#550 [21:34] <thea2> im sorry if im really bugging you and annoying you
#551 [21:35] <mattym> thea2, Try using the 2nd alternative launcher listed for Windows at minecraft.net/download/alternative
#552 [21:38] * Larenzo [webchat@47.218.26.173] has joined #minecrafthelp
#553 [21:38] <Larenzo> Im trying to change my account email because i dont have acccess to the one associated with the account
#554 [21:40] * Leafay [webchat@cpe-23-241-171-18.socal.res.rr.com] has joined #minecrafthelp
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#556 [21:41] <Larenzo> Hello can anyone help me
#557 [21:41] <Leafay> Can anyone help?
#558 [21:41] <Larenzo> whats your problem?
#559 [21:42] <Leafay> I can't log in to my account
#560 [21:42] <Larenzo> oh i can log into mine but i cant change my email
#561 [21:42] <Leafay> same
#562 [21:42] <Larenzo> but no one is on here
#563 [21:43] * Leafay [webchat@cpe-23-241-171-18.socal.res.rr.com] has quit. (Client Quit)
#564 [21:43] <Larenzo> Hello anyone
#565 [21:43] <thea2> mattym
#566 [21:43] <thea2> dosent work it gives error code
#567 [21:44] <Larenzo> can anyone please help me
#568 [21:44] <mattym> ??> Larenzo account/send-efmaiil
#569 [21:44] <mattym> ??> Larenzo account/send-email
#570 [21:44] <Absol> Larenzo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#571 [21:44] <Absol> Larenzo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#572 [21:46] <Larenzo> its asking for a purchasing transfer id
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#574 [21:53] * el97 [~quassel@79.138.210.233.bredband.tre.se] has joined #minecrafthelp
#575 [21:54] <gingipride> I have a quick question about "reset by peer" error on ios
#576 [21:54] * e_l1997 [~quassel@79.138.210.233.bredband.tre.se] has quit. (Read error: Connection reset by peer)
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#578 [22:00] <gingipride> Not to spam, but I will phrase question here and check back periodically. Thank you, in advance. :)
#579 [22:00] <gingipride> My girlfriend is playing Minecraft 1.12.2 on a Macbook Pro and gets the "Internal Exception java.io.IOException: Connection reset by peer" error which boots her from the server we play on. It is a relatively recent thing, starting as of today, I have observed it happen about 3 times over 30 or so minutes (we have played semi-frequently over many mo
#580 [22:00] <gingipride> nths).
#581 [22:14] * GrqyDye [webchat@cpe-108-185-56-247.socal.res.rr.com] has joined #minecrafthelp
#582 [22:14] <GrqyDye> Hello? Can anyone help me?
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#584 [22:16] * e_l1997 [~quassel@79.138.210.233.bredband.tre.se] has joined #minecrafthelp
#585 [22:18] <Andrio> ??> GrqyDye ask
#586 [22:18] <Absol> GrqyDye: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#587 [22:18] <Absol> GrqyDye: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#588 [22:18] <GrqyDye> Well, it's about my launcher or application
#589 [22:19] <GrqyDye> A few days ago it was working, but now whenever I try to load up Minecraft, it just says "Minecraft 1.12.2 (Not Responding)"
#590 [22:19] <GrqyDye> But when I try to load up the launcher, that works
#591 [22:20] <GrqyDye> This happens when I try to load up any version. But I know that this channel only helps 1.12.2 unmodded versions
#592 [22:21] * carlosg99yt [webchat@dsl-189-236-174-26-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#593 [22:21] <GrqyDye> I'm sorry. I'm afraid it's hard to explain.
#594 [22:22] <Andrio> ??> GrqyDye tools/HJT
#595 [22:22] <Absol> GrqyDye: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#596 [22:22] <Absol> GrqyDye: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#597 [22:22] * carlosg99yt [webchat@dsl-189-236-174-26-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#598 [22:22] <GrqyDye> Alright.
#599 [22:24] * carlosg99yt [webchat@dsl-189-236-174-26-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#600 [22:25] <carlosg99yt> hola. mi problema es que no puedo validar mi cuenta de mojang
#601 [22:27] <GrqyDye> https://paste.ubuntu.com/p/gPYwkKfwbt/
#602 [22:27] <Andrio> GrqyDye, you'll need to get rid of PremierOpinion:
#603 [22:27] <Andrio> ??> GrqyDye AV/ADWCleaner
#604 [22:27] <Absol> GrqyDye: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#605 [22:27] <Absol> GrqyDye: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#606 [22:27] <GrqyDye> Alrighty, thank you!
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#608 [22:30] * AtlantisWolf [webchat@136.62.55.61] has joined #minecrafthelp
#609 [22:32] <AtlantisWolf> So, when I attempt to start Minecraft, I get a second window that immediately pops up and says "Unable to update the Minecraft Native Launcher"
#610 [22:32] * GrqyDye [webchat@cpe-108-185-56-247.socal.res.rr.com] has joined #minecrafthelp
#611 [22:32] <GrqyDye> Okay, I cleaned and restarted my computer
#612 [22:36] <AtlantisWolf> I have uninstalled and reinstalled Minecraft, updated Java, and restarted my computer.
#613 [22:36] <GrqyDye> My Minecraft works now. Thank you Absol!
#614 [22:43] <AtlantisWolf> Does anyone have any idea of what might be wrong or how to fix it?
#615 [22:53] * Angus [webchat@43-247-172-79.dynamic.lightwire.co.nz] has joined #minecrafthelp
#616 [22:54] <Angus> hi ive been playing mine craft for some time and suddenly i cant join servers i load terrain the it boots me out and says Connection lost: Disconnected
#617 [22:56] * Angus [webchat@43-247-172-79.dynamic.lightwire.co.nz] has quit. (Client Quit)
#618 [22:56] <AtlantisWolf> I checked the log and it says "Encountered internet exception 12031: The connection with the server was reset" for each attempt at starting
#619 [22:59] <Andrio> AtlantisWolf, is your Internet connection stable?
#620 [23:00] <AtlantisWolf> pretty sure it is
#621 [23:00] <AtlantisWolf> Google Fiber
#622 [23:02] <Andrio> ??> AtlantisWolf tools/HJT
#623 [23:02] <Absol> AtlantisWolf: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#624 [23:02] <Absol> AtlantisWolf: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#625 [23:03] <AtlantisWolf> ok
#626 [23:06] <AtlantisWolf> https://paste.ubuntu.com/p/GqCZ9Kt336/
#627 [23:07] <Andrio> ??> AtlantisWolf AV/AVG
#628 [23:07] <Absol> AtlantisWolf: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: http://avgread.me/2rrKMJv
#629 [23:07] <Absol> AtlantisWolf: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#630 [23:08] <Andrio> AtlantisWolf, you might need to remove AVG
#631 [23:10] <AtlantisWolf> Ok, will get back to you in a bit with results
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#633 [23:21] * goodbadugly98 [webchat@216-188-240-142.dyn.grandenetworks.net] has joined #minecrafthelp
#634 [23:21] <goodbadugly98> hello is anyone there?
#635 [23:22] <goodbadugly98> Hello
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#638 [23:34] * AtlantisWolf [webchat@136.62.55.61] has joined #minecrafthelp
#639 [23:35] <AtlantisWolf> Ok, that did it. I just had to temporarily disable the web shield. Thanks for the help!
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#641 [23:36] <nate3> can some one help me I'm on a mac and when I try to use the latest Minecraft versions 1.12 I get a Failed to download file. ar_sa.lang
#642 [23:46] <carlosg99yt> hola
#643 [23:47] <carlosg99yt> alh
#644 [23:47] <carlosg99yt> guien aqui me puede orientar
#645 [23:48] <nate3> can some one help me I'm on a mac and when I try to use the latest Minecraft versions 1.12 I get a Failed to download file. ar_sa.lang and an unknown error
#646 [23:49] <carlosg99yt> necesito dar de alta mi tarjeta de minecraft pero cuando quiero validar la cuenta de mojang me dice que a ocurrido un error y que por el momento no es posible validarla
#647 [23:58] * sloan_1209 [webchat@73.153.115.0] has joined #minecrafthelp
#648 [23:59] <sloan_1209> hello?