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#5 [00:50] * gardena [webchat@c-67-177-213-111.hsd1.co.comcast.net] has joined #minecrafthelp
#6 [00:51] <gardena> i just tried to launch the new snapshot in a different profile, and it kept giving me a "failed to download" error, always with .lang files. I switched back to my 1.12.2 profile and I'm now getting the same error. Could you tell me what's going on and how to fix it?
#7 [01:42] * harley [webchat@cpc86659-seve26-2-0-cust130.13-3.cable.virginm.net] has joined #minecrafthelp
#8 [01:42] <harley> hey
#9 [01:42] <harley> why dose my minecraft keep crashing
#10 [01:44] * harley6 [webchat@cpc86659-seve26-2-0-cust130.13-3.cable.virginm.net] has joined #minecrafthelp
#11 [01:45] <harley6> why dose my minecraft keep on crashing
#12 [01:46] * Unix28 [webchat@cpe-45-50-21-114.socal.res.rr.com] has joined #minecrafthelp
#13 [01:49] <Unix28> Hello, I've been having an issue where Minecraft crashes before launching and not responding. I get an error message that says "Java Platform SE Binary is not responding." I was wondering if someone could help me with this issue?
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#20 [02:51] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#21 [04:10] * kaan [webchat@ip5f5acc33.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#22 [04:10] <kaan> https://paste.ubuntu.com/p/r6YKQjDBB9
#23 [04:10] <kaan> https://paste.ubuntu.com/p/r6YKQjDBB9
#24 [04:10] <kaan> https://paste.ubuntu.com/p/r6YKQjDBB9
#25 [04:10] <kaan> https://paste.ubuntu.com/p/r6YKQjDBB9
#26 [04:10] * Absol kicked kaan from #minecrafthelp (Reason: aan :Stop spamming)
#27 [04:11] * Kaaan [webchat@ip5f5acc33.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#28 [04:12] <Kaaan> https://paste.ubuntu.com/p/r6YKQjDBB9/
#29 [04:13] <Andrio> Kaaan, I'm afraid your video hardware is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#30 [04:13] <Kaaan> ok thx
#31 [04:15] * Kaaan [webchat@ip5f5acc33.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#32 [04:34] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#33 [04:39] * furkill69 [webchat@i15-les02-ix2-176-181-40-226.dsl.dyn.abo.bbox.fr] has joined #minecrafthelp
#34 [04:40] <furkill69> i bought minecraft in january 18,
#35 [04:41] <furkill69> i can't play since yesterday
#36 [04:43] * furkill69 [webchat@i15-les02-ix2-176-181-40-226.dsl.dyn.abo.bbox.fr] has quit. (Client Quit)
#37 [04:57] * bjsori_9811 [webchat@218.155.22.155] has joined #minecrafthelp
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#39 [05:03] * PandaCatAmanda [webchat@139.195.48.119] has joined #minecrafthelp
#40 [05:03] <PandaCatAmanda> I'm unable to log into my account
#41 [05:57] * Ellinore [webchat@44.246.16.62.customer.cdi.no] has joined #minecrafthelp
#42 [05:57] <Ellinore> hi I can't come in on my account
#43 [05:58] <Ellinore> what am I supposed to do...
#44 [05:58] <Ellinore> helo
#45 [05:58] * EvolveForcee [webchat@50.110.127.248] has quit. (Quit: webchat.esper.net)
#46 [05:59] <Ellinore> it is saying "error, can't locate with java runtime or something
#47 [06:01] <Ellinore> can someone explain what is going on with it.....
#48 [06:01] <Ellinore> I bough it yesterday
#49 [06:02] <Ellinore> please
#50 [06:03] * Ellinore [webchat@44.246.16.62.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#51 [06:03] * jas [webchat@203.51.1.181] has joined #minecrafthelp
#52 [06:03] <jas> is someone able to help with account recovery
#53 [06:03] * Midna [webchat@c-73-37-156-231.hsd1.mn.comcast.net] has joined #minecrafthelp
#54 [06:03] * Herb7 [webchat@ip-213-127-237-57.ip.prioritytelecom.net] has joined #minecrafthelp
#55 [06:04] <Herb7> Hi. Each time I try to run minecraft it says "Unable to unpack original files".
#56 [06:06] <Midna> Hello, I have been having an issue. I wanted to reset my e-mail and password for my account so I followed the instructions and received the e-mail to my desired e-mail address but it said that an error occurred and would not let me answer the security questions. I tried several times but it did not work.
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#58 [06:22] * Croakzz [webchat@88-106-82-39.dynamic.dsl.as9105.com] has joined #minecrafthelp
#59 [06:23] <Croakzz> I need help
#60 [06:23] <Croakzz> When I open minecraft and click play it dosent load,
#61 [06:23] <Croakzz> So can someone help me out?
#62 [06:24] * Alex0 [webchat@dslb-188-105-011-184.188.105.pools.vodafone-ip.de] has joined #minecrafthelp
#63 [06:25] <Alex0> Were are the Minecraft sound files?
#64 [06:26] <tyteen4a03> Croakzz: what happens when you press Play?
#65 [06:26] <tyteen4a03> Alex0: see https://minecraft.gamepedia.com/Tutorials/Sound_directory
#66 [06:37] * kusanagi_ [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has quit. (Ping timeout: 198 seconds)
#67 [06:55] <Alex0> is there a not outdated help for technic launcher for soundproblems
#68 [07:08] * Midna [webchat@c-73-37-156-231.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#69 [07:17] * stormcuttergirl [webchat@d149-67-171-113.try.wideopenwest.com] has joined #minecrafthelp
#70 [07:25] * JOAOZINHO221 [webchat@189-71-11-76.user.veloxzone.com.br] has joined #minecrafthelp
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#72 [07:32] * mr_FINAL [webchat@151.55.147.52] has joined #minecrafthelp
#73 [07:33] <mr_FINAL> i have this problem Dettagli dell'errore: Accesso negato
#74 [07:33] <mr_FINAL> Nome file su disco: javaw.exe Percorso: F:\found.000\dir0962.chk\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe Esiste: file
#75 [07:34] * alex1 [webchat@p579F1CE9.dip0.t-ipconnect.de] has joined #minecrafthelp
#76 [07:34] <Andrio> mr_FINAL, why is the launcher installed there?
#77 [07:36] * alex1 [webchat@p579F1CE9.dip0.t-ipconnect.de] has quit. (Client Quit)
#78 [07:38] <mr_FINAL> in the hdd
#79 [07:38] <mr_FINAL> sei ita?
#80 [07:56] * Croakzz [webchat@88-106-82-39.dynamic.dsl.as9105.com] has joined #minecrafthelp
#81 [07:56] <Croakzz> When I press play on the launcher
#82 [07:56] <Croakzz> nothing comes up
#83 [07:56] <Croakzz> and when i try multi mc it says somethings wrong with Java
#84 [07:57] <Croakzz> nvm got it to work finally
#85 [07:57] * Croakzz [webchat@88-106-82-39.dynamic.dsl.as9105.com] has quit. (Client Quit)
#86 [08:41] * Deegan [webchat@cpc108543-shef15-2-0-cust97.17-1.cable.virginm.net] has joined #minecrafthelp
#87 [08:42] <Deegan> Hi, im getting the unable to download error and haven'y got ByteFence thing downloaded. How can I solve this issue
#88 [08:50] <Andrio> ??> Deegan tools/HJT
#89 [08:50] <Absol> Deegan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [08:50] <Absol> Deegan: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#91 [08:51] * Jenny [webchat@cpc76148-clif11-2-0-cust92.12-4.cable.virginm.net] has joined #minecrafthelp
#92 [08:52] <Jenny> what do i do if minecraft wont open
#93 [08:52] <Jenny> well thanks for the help
#94 [08:55] * Jenny [webchat@cpc76148-clif11-2-0-cust92.12-4.cable.virginm.net] has quit. (Client Quit)
#95 [09:03] * skill_2_win [webchat@p4FD6A061.dip0.t-ipconnect.de] has joined #minecrafthelp
#96 [09:06] <skill_2_win> hi mojang Team,i have a Problem if: if i start minecraft then there is an error: (The downloaded file could not be saved. Eo_uy.Lang) whatcan i do ?
#97 [09:11] <skill_2_win> hello can someone help me ?
#98 [09:33] * kika667 [webchat@6-159.dsl.iskon.hr] has joined #minecrafthelp
#99 [09:35] <kika667> first I log out on launcher and than it says can't connect to server. after that I try repair and download again launchen. Now it says when I run launcher:Unable to download Minecraft. Please try again later.
#100 [10:18] * Savan [webchat@ip545637bb.speed.planet.nl] has joined #minecrafthelp
#101 [10:18] <Savan> i have a problem i can't join minectaft
#102 [10:18] <Savan> my problem is: Kan de download niet opslaan. ar_sa.lang
#103 [10:34] * poppin [webchat@129.170.194.191] has joined #minecrafthelp
#104 [10:34] <poppin> hello
#105 [10:36] <poppin> #minecrafthelp I need help finding my really old minecraft account. I remember the username but forgot what email it is linked to and I don't know what to do?
#106 [10:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#107 [10:41] <poppin> plz help
#108 [10:41] * poppin [webchat@129.170.194.191] has quit. (Quit: webchat.esper.net)
#109 [11:51] * Hockey64 [webchat@70-59-64-225.mpls.qwest.net] has joined #minecrafthelp
#110 [11:51] <Hockey64> Hi i have a problem it said u dont have a licesn for minecraft
#111 [11:52] * Hockey64 [webchat@70-59-64-225.mpls.qwest.net] has quit. (Client Quit)
#112 [11:54] * poppin [webchat@129.170.194.191] has joined #minecrafthelp
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#114 [11:59] * Maxgamer123 [webchat@host86-143-231-191.range86-143.btcentralplus.com] has joined #minecrafthelp
#115 [11:59] <Maxgamer123> hi
#116 [12:01] <Maxgamer123> when i open the normal newest release of minecraft it comes up with<unable to save download ar.sanglang> and doesnt open what do i do?
#117 [12:02] * Maxgamer123 [webchat@host86-143-231-191.range86-143.btcentralplus.com] has quit. (Client Quit)
#118 [12:10] * David099 [webchat@host119.embarqservices.net] has joined #minecrafthelp
#119 [12:11] <David099> Hello, I am downloading Minecraft, and the Minecraft Launcher stops downloading because it "Failed to donwload file. hit3.ogg." Can someone please help me with this?
#120 [12:12] <David099> This pops up: /Users/dtsai/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde
#121 [12:13] * David099 [webchat@host119.embarqservices.net] has quit. (Client Quit)
#122 [12:17] * thelounge [webchat@host86-136-246-71.range86-136.btcentralplus.com] has joined #minecrafthelp
#123 [12:51] * Goat [webchat@cpe-65-30-210-25.wi.res.rr.com] has joined #minecrafthelp
#124 [12:52] <Goat> so im opening realms with minecraft comes alive- the mod, and when ever I try to use something to do with the mod my game crashes
#125 [12:54] * Goat is now known as helpmeplease
#126 [12:54] <helpmeplease> so im opening realms with minecraft comes alive- the mod, and when ever I try to use something to do with the mod my game crashes help!?
#127 [12:54] <helpmeplease> #minecrafthelp so im opening realms with minecraft comes alive- the mod, and when ever I try to use something to do with the mod my game crashes
#128 [12:55] * helpmeplease [webchat@cpe-65-30-210-25.wi.res.rr.com] has quit. (Client Quit)
#129 [13:14] * MrGaspachio [webchat@mar44-4-88-161-154-46.fbx.proxad.net] has joined #minecrafthelp
#130 [13:14] * Test [webchat@103.125.24.93.rev.sfr.net] has joined #minecrafthelp
#131 [13:14] <MrGaspachio> Hi !
#132 [13:15] <MrGaspachio> ?
#133 [13:15] * Test [webchat@103.125.24.93.rev.sfr.net] has quit. (Client Quit)
#134 [13:16] * MrGaspachio [webchat@mar44-4-88-161-154-46.fbx.proxad.net] has quit. (Client Quit)
#135 [13:19] * HelpMe [webchat@161.0.156.102] has joined #minecrafthelp
#136 [13:19] <HelpMe> Hello?
#137 [13:20] <tyteen4a03> hi HelpMe
#138 [13:20] <HelpMe> My minecraft is getting a problem with pixel format not accelerated
#139 [13:20] <tyteen4a03> ??> HelpMe win/dxdiag
#140 [13:20] <Absol> HelpMe: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#141 [13:20] <HelpMe> I did
#142 [13:21] <tyteen4a03> HelpMe: do you have your dxdiag log available?
#143 [13:21] <HelpMe> Yes
#144 [13:21] <HelpMe> https://paste.ubuntu.com/p/qhjntmrT3w/
#145 [13:21] <tyteen4a03> HelpMe: your computer is too old for Minecraft
#146 [13:21] <HelpMe> So there isn't any way I can play it?
#147 [13:21] <tyteen4a03> HelpMe: not on this computer
#148 [13:22] * Snowmanot [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#149 [13:22] <HelpMe> What about cracks?
#150 [13:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Ping timeout: 383 seconds)
#151 [13:22] <tyteen4a03> HelpMe: why would you want to play cracked version if you already bought the game?
#152 [13:22] <HelpMe> Well I can't play the bought game can I?
#153 [13:23] <tyteen4a03> HelpMe: cracked version is only for removing legitimacy checks, and does not change the game itself
#154 [13:23] <tyteen4a03> HelpMe: so cracked or not, your computer will still not be able to play MC
#155 [13:24] <HelpMe> Oh okay well thanks for the help, have a good day!
#156 [13:31] * willies952002 [~willies95@irc.domnian.com] has quit. (Ping timeout: 190 seconds)
#157 [13:33] * rose5 [webchat@d173-180-255-74.bchsia.telus.net] has joined #minecrafthelp
#158 [13:33] <rose5> i deleted my old email but it ws the one for my minecraft account
#159 [13:33] * willies952002 [~willies95@irc.domnian.com] has joined #minecrafthelp
#160 [13:33] <rose5> and now i can log in
#161 [13:34] <rose5> how can i log in ?
#162 [13:36] * rose5 [webchat@d173-180-255-74.bchsia.telus.net] has quit. (Client Quit)
#163 [13:54] * Solomon [webchat@075-181-025-053.res.spectrum.com] has joined #minecrafthelp
#164 [13:55] <Solomon> i need some help
#165 [13:59] <Solomon> when look at the play button (launcher) it says i"m offline when i"m not
#166 [13:59] <Solomon> when i look
#167 [14:03] * Solomon [webchat@075-181-025-053.res.spectrum.com] has quit. (Remote host closed the connection)
#168 [14:07] * World1 [webchat@h140.59.88.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#169 [14:07] <World1> I need help it updated and now my world that I bought are locked
#170 [14:10] * World1 [webchat@h140.59.88.75.dynamic.ip.windstream.net] has quit. (Client Quit)
#171 [14:10] * Tyler [webchat@52.128.53.16] has joined #minecrafthelp
#172 [14:11] <Tyler> my mouse accelerates a lot while i am playing
#173 [14:19] <Tyler> please help
#174 [14:45] * GamaSk [webchat@188-167-254-154.dynamic.chello.sk] has joined #minecrafthelp
#175 [14:46] <GamaSk> hey i want to ask if you can help me with connecting to server because when i want to cennect it say failed to connect to the server java.lang.null.poinerexception: group
#176 [15:20] * CloudyPixels [webchat@104-61-160-181.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#177 [15:20] <CloudyPixels> Hi
#178 [15:25] * Tiny [webchat@ua-85-229-175-62.cust.bredbandsbolaget.se] has joined #minecrafthelp
#179 [15:25] <Tiny> Ello?
#180 [15:25] <Tiny> Uh, I'm just gonna ask it right away. So...
#181 [15:26] <Tiny> I can't log into minecraft, Because of the-
#182 [15:26] <Tiny> Nevermind, I got it.
#183 [15:26] <Tiny> What..?
#184 [15:26] * Tiny [webchat@ua-85-229-175-62.cust.bredbandsbolaget.se] has quit. (Client Quit)
#185 [15:28] <CloudyPixels> I'm having a problem that says "Internal Exception java.io.IOException: Connection reset by peer" I would like to know how to fix it
#186 [15:37] * aaa8 [webchat@ip-202-179-131-218.mel.xi.com.au] has joined #minecrafthelp
#187 [15:41] * juan [webchat@dynamic-ip-18683101228.cable.net.co] has joined #minecrafthelp
#188 [15:42] * aaa8 [webchat@ip-202-179-131-218.mel.xi.com.au] has quit. (Quit: webchat.esper.net)
#189 [15:43] * juan [webchat@dynamic-ip-18683101228.cable.net.co] has quit. (Client Quit)
#190 [15:46] * MaximumBeast [webchat@76-250-32-160.lightspeed.mdsnwi.sbcglobal.net] has joined #minecrafthelp
#191 [15:47] <MaximumBeast> whatddcdfrf;k.
#192 [15:47] <MaximumBeast> woops
#193 [15:49] <MaximumBeast> Hello, I need some help I have the old minecraft launcher and I'm trying to migrate although I don't know the email where would The email be listed?
#194 [15:50] <tyteen4a03> ??> MaximumBeast account/migrate
#195 [15:50] <Absol> MaximumBeast: To migrate your old Minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#196 [15:50] <tyteen4a03> MaximumBeast: do you still have your email receipt?
#197 [15:51] <MaximumBeast> I don't know which email it is on it was several years ago
#198 [15:52] <tyteen4a03> ??> MaximumBeast account/send-emai;
#199 [15:52] <tyteen4a03> ??> MaximumBeast account/send-email
#200 [15:52] <Absol> MaximumBeast: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#201 [15:52] <Absol> MaximumBeast: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#202 [15:52] <tyteen4a03> MaximumBeast: how did you pay for Minecraft, and when?
#203 [15:54] * CloudyPixels [webchat@104-61-160-181.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#204 [15:55] <MaximumBeast> The minecraft website back before the new minecraft launcher (legacy minecraft)'
#205 [15:56] <tyteen4a03> MaximumBeast: when was that?
#206 [15:59] <MaximumBeast> I'm not sure to be honest probaly around minecraft 1.3.2
#207 [16:00] <tyteen4a03> MaximumBeast: alpha, beta or release?
#208 [16:25] * DarremGD [webchat@190.106.79.2] has joined #minecrafthelp
#209 [16:26] <DarremGD> i have a problem with minecraft servers
#210 [16:28] * Brennan [webchat@cpe-74-69-10-226.rochester.res.rr.com] has joined #minecrafthelp
#211 [16:29] <Brennan> Hello, I just started up minecraft and it says "Unable to update Native Launcher"
#212 [16:30] * DarremGD [webchat@190.106.79.2] has quit. (Quit: webchat.esper.net)
#213 [16:31] <tyteen4a03> Brennan: does it have any other error messages?
#214 [16:34] <Brennan> no
#215 [16:34] <Brennan> It just says unable to update native launcher
#216 [16:34] <tyteen4a03> Brennan: try uninstalling MC and download the launcher from minecraft.net/download
#217 [17:10] * HydroOtter [webchat@73.114.21.53] has joined #minecrafthelp
#218 [17:11] <HydroOtter> hey im having trouble on my mac with locating Java runtime
#219 [17:19] * Kyle [webchat@72-160-60-17.dyn.centurytel.net] has joined #minecrafthelp
#220 [17:19] <Kyle> Can anyone tell me how to play minecraft xbox one edition please?
#221 [17:24] * Chase [webchat@c-98-203-200-18.hsd1.wa.comcast.net] has joined #minecrafthelp
#222 [17:24] <Chase> i forgot my email linked to my account and don't have me purchase id what should i do
#223 [17:25] * Webchat_81403 [webchat@ip70-189-190-193.lv.lv.cox.net] has joined #minecrafthelp
#224 [17:25] <Webchat_81403> hi
#225 [17:26] <Webchat_81403> I need help with minecraftt wiiu edication
#226 [17:26] <Chase> hello
#227 [17:26] * Webchat_81403 [webchat@ip70-189-190-193.lv.lv.cox.net] has quit. (Client Quit)
#228 [17:31] * Tyler [webchat@52.128.53.16] has quit. (Quit: webchat.esper.net)
#229 [17:37] * Kyle [webchat@72-160-60-17.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#230 [17:47] * Zeroo [webchat@70.8e.39a9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#231 [17:48] <Zeroo> i can't enter my account, and i forgot how to do the hosts thing
#232 [17:50] * TheWanted_ [webchat@ip-179.127.38.91.digitalonline.com.br] has joined #minecrafthelp
#233 [17:51] <TheWanted_> I have questions about minecraft EULA for my server, can someone help me?
#234 [17:52] * HydroOtter [webchat@73.114.21.53] has quit. (Quit: webchat.esper.net)
#235 [17:58] * Snazzypapz [webchat@152.sub-174-218-19.myvzw.com] has joined #minecrafthelp
#236 [17:58] <Snazzypapz> hello
#237 [18:01] <Snazzypapz> what do you do if you get this error
#238 [18:01] <Snazzypapz> Failed to download file. forge-1.7.10-10.13.4.1614-1.7.10.jar
#239 [18:02] <Snazzypapz> Failed to
#240 [18:02] * Snazzypapz [webchat@152.sub-174-218-19.myvzw.com] has quit. (Client Quit)
#241 [18:05] * Zeroo [webchat@70.8e.39a9.ip4.static.sl-reverse.com] has quit. (Quit: webchat.esper.net)
#242 [18:07] * LBolt27 [webchat@pool-173-63-111-156.nwrknj.fios.verizon.net] has joined #minecrafthelp
#243 [18:11] * Zeroo [webchat@70.8e.39a9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#244 [18:12] <LBolt27> Whenever I run Minecraft on My pc, it runs perfectly for about 2 minutes, then I get an error message saying 'Java(TM) Platform SE binary has stopped working'
#245 [18:12] * Snowmanot is now known as Snowman
#246 [18:12] <LBolt27> Can anyone help me with that?
#247 [18:14] * Zeroo [webchat@70.8e.39a9.ip4.static.sl-reverse.com] has quit. (Client Quit)
#248 [18:14] * henrique [webchat@201-25-152-22.cscgo302.ipd.brasiltelecom.net.br] has joined #minecrafthelp
#249 [18:18] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#250 [18:19] <Bob> It says my java platform se binary is not working and I don't know how to fix it
#251 [18:20] <tyteen4a03> ??> LBolt27 tools/hjt
#252 [18:20] <Absol> LBolt27: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#253 [18:20] <Absol> LBolt27: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#254 [18:22] * AusiiM [webchat@d162-157-85-11.abhsia.telus.net] has joined #minecrafthelp
#255 [18:22] <Bob> https://paste.ubuntu.com/p/mZdy8xqTgN/
#256 [18:23] <tyteen4a03> Bob: what is your issue?
#257 [18:23] <Bob> Windows 10: Java Platform SE binary is not responding
#258 [18:23] <tyteen4a03> ??> Bob av/mcafee
#259 [18:23] <Absol> Bob: McAfee anti-virus is a terrible virus protection solution, and was even abandoned by its creator John McAfee.
#260 [18:23] <Absol> Bob: It is known to cause all sorts of connection problems, and is recommended to be removed and replaced with another solution such as Avast! anti-virus.
#261 [18:23] <tyteen4a03> ??> Bob av/mcafee/uninstall
#262 [18:23] <Absol> Bob: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#263 [18:23] <AusiiM> Hey. So i logged onto minecraft on my xbox for about 5 minutes and realised it was the beta. i remembered the message when i started the game to redownload it, so i redownloaded it, re entered my world, and now it has random chunks out of the world
#264 [18:24] <AusiiM> in 2 different places around my spawnpoint in particular
#265 [18:25] <tyteen4a03> AusiiM: downgrading is not supported
#266 [18:25] <tyteen4a03> AusiiM: the world is probably corrupted now
#267 [18:25] <AusiiM> any help? ive spend countless DAYS on this world and i dont just want to throw away
#268 [18:25] <AusiiM> of course it is
#269 [18:25] <AusiiM> well, thanks anyways.
#270 [18:26] <tyteen4a03> AusiiM: you *may* be able to get it back via http://www.mcctoolchest.com/
#271 [18:26] <tyteen4a03> I've never used the tool so can't tell you whether it works or not
#272 [18:27] * TheWanted_ [webchat@ip-179.127.38.91.digitalonline.com.br] has quit. (Quit: webchat.esper.net)
#273 [18:27] <AusiiM> nothing even comes up or works on the website lol
#274 [18:27] <AusiiM> thanks for the help
#275 [18:27] * AusiiM [webchat@d162-157-85-11.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#276 [18:29] * abbe07 [webchat@ua-85-225-137-195.cust.bredbandsbolaget.se] has joined #minecrafthelp
#277 [18:29] * abbe07 [webchat@ua-85-225-137-195.cust.bredbandsbolaget.se] has quit. (Client Quit)
#278 [18:34] * rerared [webchat@ool-182fa172.dyn.optonline.net] has joined #minecrafthelp
#279 [18:34] <rerared> One day I fforgot my password and when I went to reset it it didnt send to the email and it doesnt work anymore
#280 [18:35] <rerared> forgot*
#281 [18:36] * hi [webchat@aftr-37-201-194-19.unity-media.net] has joined #minecrafthelp
#282 [18:36] <hi> my account was hacked
#283 [18:36] <rerared> no shit
#284 [18:36] <Absol> rerared: Please keep it civil
#285 [18:36] <hi> aha yea
#286 [18:36] <tyteen4a03> ??> hi account/hacked
#287 [18:36] <Absol> hi: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#288 [18:36] <Absol> hi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#289 [18:37] <tyteen4a03> rerared: what is your email provider?
#290 [18:37] <rerared> of course
#291 [18:37] <rerared> this is exism
#292 [18:37] <rerared> sexism*
#293 [18:38] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#294 [18:38] <hi> ne problem is this guy hacked my e mail adress i have a new now but i dont have minecraft yet
#295 [18:38] <tyteen4a03> hi: that's fine, as long as you can provide with Mojang your transaction ID
#296 [18:38] <hi> how?
#297 [18:38] <Bob> I unistalled mcafee but it still shows the problem
#298 [18:39] <tyteen4a03> Bob: what were you doing when the game crashed?
#299 [18:39] <tyteen4a03> hi: when, and how, did you pay for Minecraft?
#300 [18:40] <hi> yea i think its not possible to get a transiktion link because ist is on my old e mail adress an i dont have it. i payed ist with a paysafe card in germany but i dont now when
#301 [18:40] <hi> it is*
#302 [18:40] <tyteen4a03> hi: email Mojang anyway, they will tell you the next steps
#303 [18:41] <hi> okay
#304 [18:41] <Bob> i was launching the game and it says java platform se binary has stop working
#305 [18:42] <tyteen4a03> ??> Bob tools/hjt
#306 [18:42] <Absol> Bob: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#307 [18:42] <Absol> Bob: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#308 [18:42] <hi> also, only mojang can tell me the steps when i mailed them?
#309 [18:43] <tyteen4a03> hi: yes
#310 [18:43] <hi> bruh okay thank you
#311 [18:43] <tyteen4a03> hi: since you don't remember when you purchased MC
#312 [18:44] <hi> okay
#313 [18:44] <hi> thank you very much
#314 [18:45] * LBolt27 [webchat@pool-173-63-111-156.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#315 [18:47] * hi [webchat@aftr-37-201-194-19.unity-media.net] has quit. (Quit: webchat.esper.net)
#316 [18:47] <Bob> https://paste.ubuntu.com/p/FH3tZ6vjYH/
#317 [18:48] <Bob> there you go
#318 [18:48] <tyteen4a03> ??> Bob av/adwcleaner
#319 [18:48] <Absol> Bob: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#320 [18:48] <Absol> Bob: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#321 [18:50] * Chase [webchat@c-98-203-200-18.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#322 [18:53] <Bob> https://paste.ubuntu.com/p/DCWfVYwsWR/
#323 [18:54] <Bob> no malware found
#324 [18:55] <Bob> can i have more help its frustrating
#325 [18:57] <tyteen4a03> ??> Bob av/bytefence
#326 [18:57] <Absol> Bob: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#327 [18:58] <Bob> I've uninstalled that its the thing i started with
#328 [18:59] <tyteen4a03> Bob: have you restarted since then?
#329 [18:59] <Bob> my pc or minecraft
#330 [18:59] <tyteen4a03> Bob: PC
#331 [18:59] <Bob> i'll try it now
#332 [19:01] * OcelotGamer_YT [webchat@173-18-66-135.client.mchsi.com] has joined #minecrafthelp
#333 [19:02] <OcelotGamer_YT> Is anyone have issues with"The game crashed whilst initializing game
#334 [19:02] <OcelotGamer_YT> Error: java.lang.OutOfMemoryError: Java heap space"
#335 [19:03] * OcelotGamer_YT [webchat@173-18-66-135.client.mchsi.com] has quit. (Client Quit)
#336 [19:03] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#337 [19:04] <Bob> I restarted and its still not working
#338 [19:07] * DandyLion [webchat@h96-60-193-172.cdcyut.broadband.dynamic.tds.net] has joined #minecrafthelp
#339 [19:07] <DandyLion> um, hello?
#340 [19:11] <DandyLion> i'm having trouble with the minecraft launcher, i'm trying to launch an old modpack well within my computers abilities and i keep getting an error that it can't create a directory?
#341 [19:11] <DandyLion> is this a file error i can fix myself>
#342 [19:11] <DandyLion> ?
#343 [19:17] * R4WM [webchat@187-17-59-78.vivatelecom.com.br] has joined #minecrafthelp
#344 [19:17] <R4WM> https://paste.ubuntu.com/p/KfCcndTszN/
#345 [19:17] <tyteen4a03> ??> DandyLion mods
#346 [19:17] <Absol> DandyLion: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#347 [19:18] <tyteen4a03> R4WM: your computer is too old for mC
#348 [19:18] <tyteen4a03> MC
#349 [19:18] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#350 [19:18] <R4WM> tyteen4a03And how can I solve this?
#351 [19:19] * smott [webchat@pool-100-15-205-95.washdc.fios.verizon.net] has joined #minecrafthelp
#352 [19:19] <smott> I can only play demo mode. Any ideas on how to fix this?
#353 [19:20] <tyteen4a03> R4WM: buy a new computer
#354 [19:20] <tyteen4a03> smott: have you purchased Minecraft?
#355 [19:20] <Bob> Its still say java platform se binary not working
#356 [19:20] <tyteen4a03> ??> Bob av/malwarebytes
#357 [19:20] <Absol> Bob: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#358 [19:20] <Absol> Bob: Download it here: http://www.malwarebytes.org/
#359 [19:20] <R4WM> :(
#360 [19:20] <tyteen4a03> Bob: run a Threat Scan, Quarantine anything it finds, restart the computer and try again
#361 [19:20] <smott> I have purchased it. I bought it in like 2010.
#362 [19:21] <tyteen4a03> smott: are you logging in with your username or email?
#363 [19:21] <smott> I've tried both
#364 [19:21] <Bob> how do I run a threat scan
#365 [19:21] <tyteen4a03> smott: Minecraft username please?
#366 [19:21] <tyteen4a03> Bob: have you installed Malwarebytes?
#367 [19:22] * R4WM [webchat@187-17-59-78.vivatelecom.com.br] has quit. (Client Quit)
#368 [19:22] <smott> Username: smott
#369 [19:22] * ahmed [webchat@c-65-50-19-15.hs.gigamonster.net] has joined #minecrafthelp
#370 [19:22] <Bob> yes I ran a scan and it and said no malware found
#371 [19:22] <ahmed> i have a problem
#372 [19:22] <Bob> wait nvm
#373 [19:23] <ahmed> im using MAC and everytime i try to lunch the game it doesn't work
#374 [19:23] <tyteen4a03> Bob: the scan will take more than a minute
#375 [19:23] <tyteen4a03> ahmed: what happens when you try?
#376 [19:23] <tyteen4a03> smott: from your MC username history, your account may have been hacked: https://namemc.com/name/smott
#377 [19:23] <tyteen4a03> ??> smott account/hacked
#378 [19:23] <Absol> smott: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#379 [19:23] <Absol> smott: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#380 [19:24] <smott> Where do I find that?
#381 [19:24] <smott> My account was hacked?
#382 [19:24] <tyteen4a03> smott: see links attached above
#383 [19:24] <ahmed> it says this Failed to download file. hit3.ogg
#384 [19:25] <tyteen4a03> ??> ahmed launcher/log
#385 [19:25] <Absol> ahmed: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#386 [19:25] <smott> I don't know what to do here. Where do I find my transaction ID?
#387 [19:25] <tyteen4a03> smott: how did you pay for MC?
#388 [19:26] <smott> Credit card. Bought it in 2010 or 2011.
#389 [19:26] <tyteen4a03> ??> smott account/trans-id/dibs
#390 [19:26] <Absol> smott: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#391 [19:26] <Absol> smott: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#392 [19:26] * JacksonMG [webchat@cpe-76-185-140-218.satx.res.rr.com] has joined #minecrafthelp
#393 [19:26] <smott> How do I contact them directly?
#394 [19:27] <ahmed> i did the instructions
#395 [19:27] <smott> I can log into mojang but it says I haven't bought minecraft. I'm so confused.
#396 [19:28] <ahmed> do you want me to send it to u?
#397 [19:28] * DandyLion [webchat@h96-60-193-172.cdcyut.broadband.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#398 [19:28] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#399 [19:29] <tyteen4a03> ??> smott account/send-email
#400 [19:29] <Absol> smott: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#401 [19:29] <Absol> smott: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#402 [19:29] <tyteen4a03> ahmed: yes, please send us the ubuntu paste link
#403 [19:30] <smott> Anyone have a link to the costumer support page where I can send them a message?
#404 [19:30] <smott> Again- I don't know how to find my transaction ID.
#405 [19:30] <smott> Thank you guys by the way.
#406 [19:30] <ahmed> https://paste.ubuntu.com/p/G3mTyfmGk4/
#407 [19:30] <ahmed> this is it
#408 [19:31] * Bob [webchat@5e0b1e61.bb.sky.com] has quit. (Quit: webchat.esper.net)
#409 [19:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#410 [19:31] <tyteen4a03> smott: did you get the message from Absol ?
#411 [19:31] * Whitewolf081801 [webchat@machnet-16-026.machlink.com] has joined #minecrafthelp
#412 [19:31] <tyteen4a03> ahmed: do you have any ad-blocking software on your mac?
#413 [19:31] <smott> tyteen4a03 that was a link for wait times. Im looking to send them a message
#414 [19:31] <ahmed> yes
#415 [19:31] <tyteen4a03> ahmed: uninstall it
#416 [19:32] <ahmed> ok
#417 [19:32] <tyteen4a03> smott: [01:29:13] <@Absol> smott: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [19:32] <smott> Thank you. Would you mind resending the link that shows me how to find my transaction ID?
#419 [19:33] <tyteen4a03> ??> smott account/trans-id/dibs
#420 [19:33] <Absol> smott: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#421 [19:33] <Absol> smott: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#422 [19:33] * testtt [webchat@102.216.112.87.dyn.plus.net] has joined #minecrafthelp
#423 [19:34] <tyteen4a03> ??> smott account/trans-id/dibs
#424 [19:34] <Absol> smott: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#425 [19:34] <Absol> smott: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#426 [19:34] <tyteen4a03> smott: ^
#427 [19:34] <smott> Thank you guuys.
#428 [19:36] * ahmed [webchat@c-65-50-19-15.hs.gigamonster.net] has quit. (Quit: webchat.esper.net)
#429 [19:37] <smott> Did you say that my account was hacked?
#430 [19:37] <smott> Just wondering
#431 [19:37] <tyteen4a03> smott: from your namemc history, it is possible
#432 [19:38] <smott> No all of those names are mine
#433 [19:38] <tyteen4a03> smott: across two accounts?
#434 [19:38] <smott> No. On my one account I changed my name from ninjabladepp to Ninja__ to Smqt to smott
#435 [19:39] <tyteen4a03> smott: ah - somebody had that name before you then
#436 [19:39] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#437 [19:39] <smott> Yes
#438 [19:39] <Bob> the problem is still there
#439 [19:40] <tyteen4a03> ??> Bob win/reinst
#440 [19:40] <Absol> Bob: You may need to reinstall the locally installed files that Minecraft puts into place.
#441 [19:40] <Absol> Bob: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#442 [19:40] <tyteen4a03> Bob: also, has Minecraft worked before on the computer?
#443 [19:41] <Bob> yes it had
#444 [19:41] <Bob> I used it before this new update
#445 [19:42] <Bob> *I played it before the new update
#446 [19:42] * ahmed [webchat@c-65-50-19-15.hs.gigamonster.net] has joined #minecrafthelp
#447 [19:43] <ahmed> .
#448 [19:43] <ahmed> it didn't work
#449 [19:43] <Bob> I deleted everything in the minecraft direvtory
#450 [19:43] * sam [webchat@c-73-177-220-13.hsd1.va.comcast.net] has joined #minecrafthelp
#451 [19:43] <Bob> and it still doesn't work
#452 [19:44] <tyteen4a03> ??> Bob tools/hjt
#453 [19:44] <Absol> Bob: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#454 [19:44] <Absol> Bob: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#455 [19:44] <tyteen4a03> ahmed: can you visit this link in the browser? http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
#456 [19:45] * Burst [webchat@174-22-96-217.dvnp.qwest.net] has joined #minecrafthelp
#457 [19:45] <Burst> i cant play the new snapshot
#458 [19:45] <tyteen4a03> Burst: we don't support snapshots
#459 [19:45] <Burst> wym?
#460 [19:45] <tyteen4a03> Burst: we don't support snapshots
#461 [19:45] * smott [webchat@pool-100-15-205-95.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#462 [19:45] <Burst> im confused
#463 [19:45] <tyteen4a03> Burst: exactly what it says on the tin: Snapshots are not supported
#464 [19:46] <tyteen4a03> Burst: it is beta software, and is prone to crashes
#465 [19:46] <Burst> ok but it says wont download? should it be ableto dowload for people to play
#466 [19:46] <tyteen4a03> ??> Burst launcher/log
#467 [19:46] <Absol> Burst: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#468 [19:47] <Burst> that didnt help whatever
#469 [19:47] * Burst [webchat@174-22-96-217.dvnp.qwest.net] has quit. (Client Quit)
#470 [19:47] <ahmed> i downloaded the link
#471 [19:47] <tyteen4a03> ahmed: so you can visit in the browser?
#472 [19:48] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#473 [19:48] <ahmed> it downloads a file
#474 [19:48] <tyteen4a03> ahmed: ok good
#475 [19:48] <tyteen4a03> ahmed: is it possible for you to try another network for downloading MC?
#476 [19:51] <Bob> here you go https://paste.ubuntu.com/p/GXVjKGqBdZ/
#477 [19:51] <ahmed> right now, no
#478 [19:52] <tyteen4a03> ahmed: best bet is your router has ad-blocking features turned on which you must disable
#479 [19:53] <ahmed> my friends are playing MC using the same router
#480 [19:53] <tyteen4a03> Bob: Are you playing any my.com games?
#481 [19:53] <tyteen4a03> ahmed: it only affects minecraft downloads
#482 [19:53] <Bob> yeah why
#483 [19:53] <tyteen4a03> Bob: ok
#484 [19:54] <tyteen4a03> Bob: you'll need to uninstall all Intel Security software (basically McAfee in disguise)
#485 [19:54] <Bob> how?
#486 [19:54] * ahmed [webchat@c-65-50-19-15.hs.gigamonster.net] has quit. (Quit: webchat.esper.net)
#487 [19:54] <tyteen4a03> Bob: from the control panel
#488 [19:56] <Bob> what do I do after that i'm not good with this stuff
#489 [19:57] <tyteen4a03> Bob: restart the computer and try MC again
#490 [19:57] <Bob> ok thanks
#491 [19:58] * Whitewolf081801 [webchat@machnet-16-026.machlink.com] has quit. (Quit: webchat.esper.net)
#492 [19:58] <Bob> no I mean when I access the control panel
#493 [19:58] * Throne [webchat@pool-173-71-146-174.nrflva.fios.verizon.net] has joined #minecrafthelp
#494 [19:58] <tyteen4a03> Bob: try Settings -> Apps
#495 [20:00] * Bob [webchat@5e0b1e61.bb.sky.com] has quit. (Quit: webchat.esper.net)
#496 [20:00] <Throne> I need help with my minecraft account. My father purchased my account years ago, now that i am old enough I need to migrate it to my email, however, I can not find my transaction ID because it's registered to his email. I can not buy a new copy of minecraft as my in game account works fine. I can not contact mojang support without my ID and I cant
#497 [20:00] <Throne> get my ID without contacting them
#498 [20:01] <tyteen4a03> Throne: when did you buy Minecraft?
#499 [20:01] <Throne> years ago, possibly 6
#500 [20:02] <tyteen4a03> ??> Throne account/trans-id/skrill
#501 [20:02] <Absol> Throne: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#502 [20:02] <Absol> Throne: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#503 [20:03] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#504 [20:04] <Bob> the problem is still there
#505 [20:04] <tyteen4a03> Bob: just to confirm, how is the game crashing?
#506 [20:05] <JacksonMG> Hello, I started my minecraft launcher for 1.12.2 and it says "Minecraft launcher is not responding". I tried repairing minecraft with MinecraftInstaller.msi but it is still not working.
#507 [20:05] <Bob> i attempt the launch the game
#508 [20:05] * Sw1ng [webchat@c122-106-226-85.belrs3.nsw.optusnet.com.au] has joined #minecrafthelp
#509 [20:06] <tyteen4a03> ??> JacksonMG tools/hjt
#510 [20:06] <Absol> JacksonMG: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#511 [20:06] <Bob> the screen is white and it says Java(TM) platform se binary and has stopped working
#512 [20:06] <Absol> JacksonMG: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#513 [20:07] <Sw1ng> i can't for some reason download pt_br.lang why?
#514 [20:07] <Bob> is the fact is play my.com games effecting anything?
#515 [20:07] * ToriM [webchat@c-98-246-150-109.hsd1.or.comcast.net] has joined #minecrafthelp
#516 [20:07] <JacksonMG> My antivirus says it is a threat. Should I still run the program?
#517 [20:07] <Sw1ng> Hello
#518 [20:08] <tyteen4a03> JacksonMG: program is fine
#519 [20:08] <tyteen4a03> ??> Sw1ng launcher/log
#520 [20:08] <Absol> Sw1ng: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#521 [20:08] * deedles [webchat@c-73-251-59-122.hsd1.wv.comcast.net] has joined #minecrafthelp
#522 [20:08] <ToriM> Hello. I am having issues trying to run Java edition from my Windows 10 machine. I get an error stating an expected error occurred and caused the game to crash.
#523 [20:09] * deedles [webchat@c-73-251-59-122.hsd1.wv.comcast.net] has quit. (Client Quit)
#524 [20:09] <tyteen4a03> ??> ToriM tools/hjt
#525 [20:09] <Absol> ToriM: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#526 [20:09] <Absol> ToriM: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#527 [20:10] <ToriM> Okay. Just a moment, please
#528 [20:10] <Sw1ng> its a bot
#529 [20:11] <ToriM> So should I not do that?
#530 [20:11] <tyteen4a03> ToriM: no, go ahead
#531 [20:11] <tyteen4a03> ToriM: FYI:
#532 [20:11] <tyteen4a03> ??> ToriM bot
#533 [20:11] <Absol> ToriM: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#534 [20:12] <ToriM> Ah, okay. Thank you!
#535 [20:12] <ToriM> Here is the URL: https://paste.ubuntu.com/p/fR3sCDhrWQ/
#536 [20:12] <Bob> its still not working
#537 [20:13] <tyteen4a03> Bob: it might be, though I'm not sure
#538 [20:13] <Sw1ng> tyteen are you a bot?
#539 [20:13] <tyteen4a03> Sw1ng: take a guess
#540 [20:13] <Sw1ng> nope
#541 [20:14] <tyteen4a03> ??> ToriM launcher/log
#542 [20:14] <Absol> ToriM: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#543 [20:14] <tyteen4a03> ToriM: sorry, I mean:
#544 [20:14] <tyteen4a03> ??> ToriM launcher/crash-log
#545 [20:14] <Absol> ToriM: We need to see your crash log, which is created after a crash.
#546 [20:14] <Absol> ToriM: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#547 [20:15] <Bob> what do i do with the my.com games then, should i delete them or is there a way around them
#548 [20:15] <JacksonMG> It has not gave me a log file yet
#549 [20:15] <ToriM> Sure thing. Let me get that for you.
#550 [20:16] <tyteen4a03> Bob: I would try uninstalling them, if it's not the cause then you can install them back
#551 [20:16] <tyteen4a03> Bob: when you uninstalled McAfee, did you use the uninstaller?
#552 [20:16] <Bob> i used the mcpr i was recommended
#553 [20:17] <tyteen4a03> ??> Bob av/mcafee/uninstall
#554 [20:17] <tyteen4a03> JacksonMG: this will take a while
#555 [20:17] <Absol> Bob: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#556 [20:17] <tyteen4a03> Bob: ok
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#558 [20:17] <Bob> do i need to do it again?
#559 [20:18] <tyteen4a03> Bob: no, just go ahead and try removing the my.com games
#560 [20:18] <ToriM> I don't see a crash reports folder.
#561 [20:18] <tyteen4a03> Bob: then, uninstall everything that has the word "Java" on it
#562 [20:18] <tyteen4a03> ToriM: did the game tell you it crashed, or did windows tell you that?
#563 [20:19] <Bob> everything on my pc that has java in it/
#564 [20:19] <Bob> ?
#565 [20:19] <tyteen4a03> Bob: from Settings -> Apps
#566 [20:19] <ToriM> The game did. I do see a log that may be the error here it is. https://paste.ubuntu.com/p/wJKV6Hx2CY/
#567 [20:20] <tyteen4a03> ToriM: gotcha
#568 [20:20] <tyteen4a03> ??> ToriM win/dxdiag
#569 [20:20] <Absol> ToriM: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#570 [20:20] <Throne> thank you for the help BTW
#571 [20:20] * Throne [webchat@pool-173-71-146-174.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#572 [20:22] <ToriM> Doing so now.
#573 [20:23] <ToriM> Have the file just waiting on the paste website to load.
#574 [20:24] * Bob [webchat@5e0b1e61.bb.sky.com] has quit. (Quit: webchat.esper.net)
#575 [20:25] <ToriM> Done. Thank you. https://paste.ubuntu.com/p/M96TfxbrX4/
#576 [20:25] <JacksonMG> How long does it take?
#577 [20:25] <tyteen4a03> ??> ToriM oem/hp/product-number
#578 [20:25] <Absol> ToriM: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#579 [20:25] <Absol> ToriM: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#580 [20:26] <tyteen4a03> JacksonMG: 5 mins or so - make sure you don't have any dialogs you need to pay attention to
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#583 [20:30] <ToriM> Just to confirm, do you need the product ID?
#584 [20:31] <tyteen4a03> ToriM: yes
#585 [20:31] <ToriM> If so, it is 00325-80774-37603-AAOEM
#586 [20:31] <tyteen4a03> ToriM: sorry, I mean the model number
#587 [20:32] <Bob> I've uninstalled my my.com games and the problem is still there
#588 [20:33] <tyteen4a03> Bob: try this: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#589 [20:33] <ToriM> No worries. Having trouble finding my HP Assistant
#590 [20:33] <Bob> it says it needs a java runtime 1.6.0
#591 [20:33] <tyteen4a03> ??> Bob java/1.8
#592 [20:33] <Absol> Bob: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#593 [20:33] * JacksonMG [webchat@cpe-76-185-140-218.satx.res.rr.com] has joined #minecrafthelp
#594 [20:34] <tyteen4a03> Bob: download Java SE Runtime Environment 8u162 for Windows x64 Offline
#595 [20:34] <JacksonMG> It has been 5 minutes. Should I restart Trend Micro HijackThis?
#596 [20:35] <tyteen4a03> JacksonMG: yes
#597 [20:36] <JacksonMG> ok
#598 [20:37] <Bob> what do i do when i download the minecraft launcher
#599 [20:38] <tyteen4a03> Bob: have you installed Java?
#600 [20:38] <Bob> yep
#601 [20:38] <ToriM> Would that be shown as my Device ID?
#602 [20:39] <tyteen4a03> ToriM: no, the Product Number
#603 [20:39] <tyteen4a03> ToriM: it should look something like this: A1B2C3D4-EFG
#604 [20:40] <tyteen4a03> Bob: just run it then
#605 [20:42] <ToriM> 15-aw057nr I believe is it?
#606 [20:42] <Bob> it has the java error for that aswell
#607 [20:43] <tyteen4a03> ToriM: ta, just a sec
#608 [20:43] <tyteen4a03> ??> Bob win/profile
#609 [20:43] <Absol> Bob: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#610 [20:43] <Absol> Bob: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#611 [20:43] <JacksonMG> It has been 7 minutes. I ran HijackThis as administrator but it is still not working.
#612 [20:43] <tyteen4a03> JacksonMG: do you see any dialogs on the task bar perhaps?
#613 [20:44] <JacksonMG> nope.
#614 [20:44] <tyteen4a03> ??> JacksonMG tools/otl
#615 [20:44] <Absol> JacksonMG: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on http://paste.ubuntu.com.
#616 [20:44] <Absol> JacksonMG: Download OTL here: http://oldtimer.geekstogo.com/OTL.exe
#617 [20:44] <tyteen4a03> ToriM: try this driver: http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75640.exe
#618 [20:45] <tyteen4a03> JacksonMG: before you try that:
#619 [20:45] <tyteen4a03> ??> JacksonMG av/bytefence
#620 [20:45] <Absol> JacksonMG: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#622 [20:46] <ToriM> Okay. Is is downloading now.
#623 [20:46] <JacksonMG> I do not have bytefence.
#624 [20:46] <JacksonMG> I have avast antivirus.
#625 [20:46] <tyteen4a03> JacksonMG: ok, continue with OTL then
#626 [20:48] <JacksonMG> OTL gives me an error message "Exception EOleSysError in module OTL.exe at 000584A5. Class not registered"
#627 [20:48] <tyteen4a03> ??> JacksonMG win/sfc
#628 [20:48] <Absol> JacksonMG: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#629 [20:48] <Absol> JacksonMG: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#630 [20:49] <tyteen4a03> JacksonMG: to be honest, if both HJT and OTL fails, it sounds like something is very messed up in your system
#631 [20:50] <JacksonMG> Minecraft still works with the old launcher but there isn't sound anymore. The new launcher is just not working apparently.
#632 [20:51] <tyteen4a03> JacksonMG: I'll let sfc /scannow run first
#633 [20:52] <ToriM> 3 mins left on download
#634 [20:52] <tyteen4a03> JacksonMG: then you may have to temporarily uninstall avast
#635 [20:52] <JacksonMG> Minecraft worked fine on this computer yesterday so why would avast get in the way now?
#636 [20:54] <tyteen4a03> JacksonMG: what have you done between now and then?
#637 [20:55] * Bob [webchat@5e0b1e61.bb.sky.com] has joined #minecrafthelp
#638 [20:55] <Bob> its my system as whole
#639 [20:55] <Bob> its not working on my other account
#640 [20:56] <tyteen4a03> ??> Bob tools/otl
#641 [20:56] <Absol> Bob: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on http://paste.ubuntu.com.
#642 [20:56] <Absol> Bob: Download OTL here: http://oldtimer.geekstogo.com/OTL.exe
#643 [20:57] <JacksonMG> Not much. All I have done between yesterday and today was just play with my friends on minecraft in a voice call and that's it. I haven't downloaded anything yesterday.
#644 [20:58] <JacksonMG> I think I said that wrong, I played with my friends on minecraft in a voice call yesterday, not today.
#645 [20:58] <tyteen4a03> JacksonMG: virus definition gets updated all the time and things may change between versions
#646 [20:58] <ToriM> Now installing them.
#647 [20:59] <JacksonMG> sfc /scannow is stuck on 17%
#648 [21:00] <tyteen4a03> JacksonMG: this may take a bit of time
#649 [21:01] <JacksonMG> Nevermind, it's not stuck. It just moved to 18%
#650 [21:01] <ToriM> The installation failed
#651 [21:02] <ToriM> Actually it looks like that may have worked
#652 [21:03] <ToriM> It went further in the process but is now not responding. So I'm not sure.
#653 [21:03] <ToriM> I have the Java Edition launched. Thank you SO much tyteen!
#654 [21:03] <tyteen4a03> ToriM: no worries
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#657 [21:05] <Bob> https://paste.ubuntu.com/p/zpfTxRjR2K/
#658 [21:06] * Porkyle [~Porkyle@37-33-49-25.bb.dnainternet.fi] has joined #minecrafthelp
#659 [21:07] <tyteen4a03> Bob: at this point I can only think of Tencent getting in the way
#660 [21:10] <tyteen4a03> JacksonMG: I have to go - try OTL again after sfc /scannow and a restart, and hold onto your report, somebody should be around soon
#661 [21:11] <Bob> do i need to uninstall tencent then
#662 [21:11] <tyteen4a03> Bob: yeah
#663 [21:11] * Crippex [webchat@c-73-140-11-236.hsd1.wa.comcast.net] has joined #minecrafthelp
#664 [21:11] <tyteen4a03> Bob: being a Chinese-state-owned company with a track record of human rights violation, I would not keep anything Tencent on my computer
#665 [21:12] <Crippex> I am trying to download minecraft but i get this error:Failed to download file. fastutil-7.1.0.jar
#666 [21:12] <tyteen4a03> ??> Crippex launcher/log
#667 [21:12] <Absol> Crippex: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#668 [21:19] <Bob> its not allowing me to uninstall codol
#669 [21:19] <Bob> codol(Call of duty online, the tencent game i downloaded)
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#673 [21:43] <JacksonMG> sfc /scannow is complete
#674 [21:48] * el97 [~quassel@79.138.210.233.bredband.tre.se] has joined #minecrafthelp
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#676 [21:52] <JacksonMG> I got CBS.log. What to do with it?
#677 [21:53] * KaapeK [webchat@88-109-18-77.dynamic.dsl.as9105.com] has joined #minecrafthelp
#678 [21:53] <KaapeK> hey
#679 [21:54] <KaapeK> hey, i'm having problems with changing my e-mail
#680 [21:55] <KaapeK> i can't change it, once i click the button to change it, it says Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#681 [22:02] * KaapeK [webchat@88-109-18-77.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#682 [22:23] <JacksonMG> What am I supposed to do now?
#683 [22:33] * Goodleb [webchat@cpe-121-208-211-90.wnui-cr-103.woo.qld.bigpond.net.au] has joined #minecrafthelp
#684 [22:34] <Goodleb> so i dont remember the security questions and the email is account linked with mojang is cancelled so i cant access that
#685 [22:35] <Goodleb> i want to link my mojang account to a different email but i cant do that without answering the security questions i dont know the answer to
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#690 [23:06] <Bells> Hello, how do i refund my purchase?
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#692 [23:12] <JacksonMG> Can I please get some help?
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