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#3 [02:24] * FOMEN [webchat@85.234.117.73] has joined #minecrafthelp
#4 [02:24] <FOMEN> HI
#5 [02:26] <FOMEN> I bought a maincraft 1 year ago, I have not played for 3 months now I go to maincraft and he offers to buy it again
#6 [02:39] <FOMEN> WHAT
#7 [03:28] * Dinosaur_Weirdo [webchat@220-245-4-39.static.tpgi.com.au] has joined #minecrafthelp
#8 [03:29] <Dinosaur_Weirdo> Hey, I'm having trouble loading a world on 18w15a
#9 [03:30] <Dinosaur_Weirdo> the game crashes at Preparing spawn area: 98%
#10 [03:32] <Andrio> Dinosaur_Weirdo, is there a crash report?
#11 [03:35] * Dinosaur_Weirdo [webchat@220-245-4-39.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#12 [03:36] * Ateready [webchat@c211-30-200-192.artrmn3.nsw.optusnet.com.au] has joined #minecrafthelp
#13 [03:36] <Ateready> My game keeps crashing whenever I alt + tab. I don't know why.
#14 [03:37] <Ateready> can you fix it?
#15 [03:37] <Andrio> ??> Ateready launcher/log
#16 [03:37] <Absol> Ateready: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#17 [03:37] <Ateready> ok
#18 [03:42] <Ateready> here: https://paste.ubuntu.com/p/tg3cztsYTQ/
#19 [03:44] <Andrio> ??> Ateready win/.minecraft
#20 [03:44] <Absol> Ateready: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#21 [03:44] <Andrio> Ateready, see if there's a crash report there.
#22 [03:46] <Ateready> there is, but they are from the 11 of March
#23 [03:47] <Andrio> Ateready, try the older launcher from https://minecraft.net/download/alternative
#24 [03:47] * Boosie [webchat@cpe-121-220-56-37.bpwi-r-031.win.vic.bigpond.net.au] has joined #minecrafthelp
#25 [03:48] <Boosie> Heyo, not really sure how this works but i have a Minecraft Pre-Paid Card i brought ages ago and have an account linked to it, is it possible to find out what my email for that code is?
#26 [03:48] <Andrio> ??> Boosie account/forgot-emai
#27 [03:48] <Andrio> ??> Boosie account/forgot-email
#28 [03:48] <Absol> Boosie: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#29 [03:51] * Titanus [webchat@nat-178-215-110-134.speedyline.ru] has joined #minecrafthelp
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#31 [04:16] <Ateready> I have gotten the old launcher. What next?
#32 [04:26] * Valenwed [webchat@APoitiers-657-1-9-132.w109-220.abo.wanadoo.fr] has joined #minecrafthelp
#33 [04:30] <Valenwed> Well hello, I have a problem with one of my mods that makes me crash Minecraft every time I try to join the game. I'm at the 1.4.7 version and the mod is Tales of kingdoms. I think I understood that it is an entity (an archer) that gives result to the crash.
#34 [04:32] <tyteen4a03> ??> Valenwed mods
#35 [04:32] <Absol> Valenwed: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#36 [04:32] <Ateready> My problem is that when I alt + tab out and back in, the game crashes. here is the report: https://paste.ubuntu.com/p/tg3cztsYTQ/
#37 [04:32] <Valenwed> Ok thanks
#38 [04:32] <tyteen4a03> Ateready: are you, or is the server, modded?
#39 [04:32] * Valenwed [webchat@APoitiers-657-1-9-132.w109-220.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#40 [04:33] <Ateready> the server is hypixel.
#41 [04:35] <tyteen4a03> Ateready: are you modded?
#42 [04:36] <tyteen4a03> Ateready: (and I assume you've followed Andrio's instructions?)
#43 [04:38] <Ateready> I am not modded. I have downloaded mods, but not touched the files or used them. I have a texture pack on. I have followed Andrio's instructions, and there is no crash report. What happens is that minecraft stops responding and I have to close it.
#44 [04:51] <Ateready> odd. I have minecraft open right now without problems, yet it still shows the 'fatal' error shown here: https://paste.ubuntu.com/p/42X75bQqnV/
#45 [04:56] <Ateready> what's wrong? Why is it a 'fatal' error message even though minecraft is working? I have opened minecraft again, and it appeared again, exactly the same. Can I expect this to cause problems in the future?
#46 [05:02] * blockofcommand [webchat@121.169.226.201] has joined #minecrafthelp
#47 [05:02] <blockofcommand> hello?
#48 [05:03] <blockofcommand> nobody there?
#49 [05:04] <blockofcommand> how can I get help?
#50 [05:04] <blockofcommand> oh hi
#51 [05:06] <tyteen4a03> Ateready: you might have run into a bug in 1.12
#52 [05:09] <Ateready> it only appears when I enter hypixel, so I assume it is simply related to hypixel and not minecaft itself.
#53 [05:11] * Ateready [webchat@c211-30-200-192.artrmn3.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#54 [05:11] <blockofcommand> I can't download jna-4.4.0.jar can somebody give a help?
#55 [05:13] <blockofcommand> https://paste.ubuntu.com/p/6XRGhysVQd/
#56 [05:14] <blockofcommand> I removed all incompatible softwares in my computer
#57 [05:16] * Dinosaur_Weirdo [webchat@220-245-4-39.static.tpgi.com.au] has joined #minecrafthelp
#58 [05:16] <Andrio> ??> blockofcommand tools/HJT
#59 [05:16] <Absol> blockofcommand: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#60 [05:16] <Absol> blockofcommand: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#61 [05:18] <Dinosaur_Weirdo> Hi, I'm crashing on the new snapshot (18w15a) when I load a world. Crash report/log file: https://pastebin.com/EHekyNtA
#62 [05:19] <tyteen4a03> Dinosaur_Weirdo: we don't support snapshots
#63 [05:20] <Dinosaur_Weirdo> oh okay, sorry I'm new here
#64 [05:20] <blockofcommand> https://paste.ubuntu.com/p/pRMmNB4Sc5/
#65 [05:20] * Markbona12123 [webchat@110.54.244.195] has joined #minecrafthelp
#66 [05:20] <Markbona12123> Hello
#67 [05:20] <Markbona12123> I need help
#68 [05:20] <Markbona12123> anyone
#69 [05:21] <tyteen4a03> ??> Markbona12123 ask
#70 [05:21] <Absol> Markbona12123: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#71 [05:21] <Absol> Markbona12123: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#72 [05:21] <Markbona12123> oh ok
#73 [05:21] * Dinosaur_Weirdo [webchat@220-245-4-39.static.tpgi.com.au] has quit. (Client Quit)
#74 [05:21] <Markbona12123> Im getting an error called en_gb.lang
#75 [05:21] <Markbona12123> What should I do to fix it?
#76 [05:22] <Markbona12123> Hello?
#77 [05:23] <Markbona12123> What can i do to fix Unable to save download. en_nz.lang
#78 [05:23] <blockofcommand> @absol https://paste.ubuntu.com/p/pRMmNB4Sc5/
#79 [05:23] <tyteen4a03> ??> Markbona12123 av/bytefence
#80 [05:23] <Absol> Markbona12123: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#81 [05:24] <Markbona12123> oh ok thx
#82 [05:27] * Duskai670 [webchat@8.3.123.84] has joined #minecrafthelp
#83 [05:28] <Duskai670> what do i do if it says "unable to locate the java runtime"?
#84 [05:29] <Andrio> blockofcommand, is your Internet connection stable?
#85 [05:29] <Andrio> Duskai670, try reinstalling the launcher.
#86 [05:29] <Duskai670> i'll try that thanks
#87 [05:30] <blockofcommand> yeah my internet connection is stable
#88 [05:30] * jerseyknoll [webchat@99-195-207-254.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#89 [05:33] <Markbona12123> But I dont have Bytefence
#90 [05:40] * Markbona12123 [webchat@110.54.244.195] has quit. (Quit: webchat.esper.net)
#91 [05:42] <blockofcommand> so nobody can't help me?
#92 [05:53] <blockofcommand> ffs
#93 [05:53] * blockofcommand [webchat@121.169.226.201] has quit. (Quit: webchat.esper.net)
#94 [07:52] * Elesian [webchat@90.252.142.245] has joined #minecrafthelp
#95 [07:53] <Elesian> HI. I haven't used Minecraft for a while. I think I've reset my password, but when I log in I just get error messages and can't download an exe to play
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#97 [08:07] * momomen [webchat@host-41.237.181.86.tedata.net] has joined #minecrafthelp
#98 [08:07] <momomen> hi
#99 [08:08] * momomen [webchat@host-41.237.181.86.tedata.net] has quit. (Client Quit)
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#105 [09:20] * lordvile [webchat@97e42b9b.skybroadband.com] has joined #minecrafthelp
#106 [09:23] <lordvile> when i press play on the minecraft launcher it close and the loading screen for the actual game comes up, however it does not load not matter how long i wait. when i close it down a notification in the minecraft launcher says the games crash due to unexpected issues. ive already tried reinstalling the game.
#107 [09:23] <lordvile> sorry for the poor spelling and grammar
#108 [09:35] * lordvile [webchat@97e42b9b.skybroadband.com] has joined #minecrafthelp
#109 [09:36] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 186 seconds)
#110 [09:38] <lordvile> when i start the game it stays on the mojang loading screen no matter how long i wait. when i close it a notification on the minecraft launcher says it ran into unexpected issues and that it crashed
#111 [09:45] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#112 [10:19] * Wadim [webchat@dslb-092-072-169-114.092.072.pools.vodafone-ip.de] has joined #minecrafthelp
#113 [10:19] <Wadim> minecraft.net due to an error your request could not be processed
#114 [10:19] <Wadim> What can I do?
#115 [10:21] <Wadim> okay
#116 [10:22] <Wadim> aha
#117 [10:22] <Wadim> very good help :)
#118 [10:28] * Joel [webchat@82-171-107-210.ip.telfort.nl] has joined #minecrafthelp
#119 [10:29] * fifty_pee_lil [webchat@cpc93938-bolt16-2-0-cust445.10-3.cable.virginm.net] has joined #minecrafthelp
#120 [10:29] * Joel is now known as Guest87539
#121 [10:29] <Wadim> anyine can help me?
#122 [10:29] * fifty_pee_lil [webchat@cpc93938-bolt16-2-0-cust445.10-3.cable.virginm.net] has quit. (Client Quit)
#123 [10:32] <Guest87539> he, i have a problem when opening a game version. It gives an error when the game wants to start. An unexpected problem has occurred and the game has crashed. We apologize for the inconvenience.LOCKING
#124 [10:36] <Wadim> Man
#125 [10:36] <Wadim> no one will help you here
#126 [10:36] <Wadim> im waiting here till 2 hours
#127 [10:36] * Jack [webchat@05403745.skybroadband.com] has joined #minecrafthelp
#128 [10:37] <Jack> Hello ?
#129 [10:37] <Guest41878> hello ?
#130 [10:38] <lordvile> i basically have the same problem as you guest87539
#131 [10:38] <Guest41878> Is there anyway to change you minecraft account sign in email on your old account because it is an email that i can no longer acess
#132 [10:39] <Guest41878> access*
#133 [10:39] <lordvile> i dont think so my dude
#134 [10:39] <Guest41878> rip
#135 [10:39] <lordvile> no possible way of getting the email back
#136 [10:40] <lordvile> ??
#137 [10:40] <Guest41878> Is there any other way that i can change it because every time at sign in i have to use this email which is my parents old one
#138 [10:40] <Guest41878> and i would like to also change it to my account
#139 [10:41] <lordvile> if you can get on the minecraft account im sure you can change the email
#140 [10:41] <Guest41878> i can but on the minecraft website there is no option to change it and it told me to go here
#141 [10:42] <lordvile> idk then my dude
#142 [10:42] <Guest41878> RIP my guy
#143 [10:42] * Guest87539 [webchat@82-171-107-210.ip.telfort.nl] has quit. (Quit: webchat.esper.net)
#144 [10:42] <lordvile> hopefully someone will come on soon to help our problems
#145 [10:42] <Guest41878> are you just a user as well ?
#146 [10:43] <lordvile> yhhh been waiting hours
#147 [10:43] <Guest41878> XD makes sense
#148 [10:44] <lordvile> i hope they come on soon
#149 [10:45] <Mr_cookie74> same
#150 [10:45] <Mr_cookie74> dont want to have to wait to long just to find out how to change my email
#151 [10:50] * Joelsuperstar [webchat@82-171-107-210.ip.telfort.nl] has joined #minecrafthelp
#152 [11:16] * Mr_cookie74 [webchat@05403745.skybroadband.com] has quit. (Quit: webchat.esper.net)
#153 [11:25] <lordvile> ive been waiting almost 4 hours
#154 [11:32] <mattym> ??> lordvile av/adwcleaner
#155 [11:32] <Absol> lordvile: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#156 [11:32] <Absol> lordvile: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#157 [11:32] * funtimegamer3456 [webchat@85.24.98.141] has joined #minecrafthelp
#158 [11:34] <funtimegamer3456> i have a problem where if i enter minecraft and click ''play'' the minecraft launcher will go away and nothing will apear
#159 [11:34] <funtimegamer3456> Please help
#160 [11:35] <lordvile> thank you very much
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#165 [12:03] <buzabobo> i have bought minecraft windows 10 edition, but it doesen't work. when i start the game after "Mojang" logo the game closed
#166 [12:04] <buzabobo> any idea?
#167 [12:07] * Mr_cookie74 [webchat@05403745.skybroadband.com] has joined #minecrafthelp
#168 [12:08] * Mr_cookie74 [webchat@05403745.skybroadband.com] has quit. (Client Quit)
#169 [12:41] <funtimegamer3456> i got a problem where if i go on minecraft and click play the launcher will close and then nothing appears so please help i had this problem for 3 days
#170 [12:54] * moronisanchez [webchat@cpe-174-102-249-247.wi.res.rr.com] has joined #minecrafthelp
#171 [12:54] <moronisanchez> i need help
#172 [12:55] * moronisanchez [webchat@cpe-174-102-249-247.wi.res.rr.com] has quit. (Client Quit)
#173 [13:30] * BenetD [webchat@p5DC83257.dip0.t-ipconnect.de] has joined #minecrafthelp
#174 [13:30] * BenetD [webchat@p5DC83257.dip0.t-ipconnect.de] has quit. (Client Quit)
#175 [13:41] * sticksicherung [webchat@p5B2F5B3D.dip0.t-ipconnect.de] has joined #minecrafthelp
#176 [13:41] <sticksicherung> i can not minecraft gamen
#177 [13:42] <sticksicherung> Name:MT.lang
#178 [13:44] * Spinz [webchat@c-24-218-42-148.hsd1.ma.comcast.net] has joined #minecrafthelp
#179 [13:44] <sticksicherung> URL:http//resources.downlad.minecraft.net/a7/a7d
#180 [13:44] <sticksicherung> by my is a problem
#181 [13:45] <Spinz> "unable to locate the java runtime" when i try to launch it
#182 [13:45] <sticksicherung> my versions is ol down
#183 [13:45] <sticksicherung> ??
#184 [13:45] <sticksicherung> ?
#185 [13:46] * Kotcka [webchat@168.197.80.16] has joined #minecrafthelp
#186 [13:47] <sticksicherung> my versions order is down
#187 [13:47] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#188 [13:48] <sticksicherung> my versions ordenr is down
#189 [13:48] <Kotcka> Before I logged into my account normally, now it is as if it never existed, there is no message in my email. Can you help me?
#190 [13:48] <sticksicherung> can you spik germany
#191 [13:49] <Kotcka> I do not know German.
#192 [13:49] * sticksicherung [webchat@p5B2F5B3D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#193 [13:52] * tsf1997 [webchat@173-212-89-191.eastlink.ca] has joined #minecrafthelp
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#196 [14:00] * Noonday [webchat@84-238-89-243.ptr.bnaa.dk] has joined #minecrafthelp
#197 [14:07] <Noonday> Any kind of admin that can help me get back into my account when my email has been deactivated for being inactive?
#198 [14:12] * Anel [webchat@109.175.111.62] has joined #minecrafthelp
#199 [14:13] * Eternal_Abyss [webchat@cpe-172-101-48-122.maine.res.rr.com] has joined #minecrafthelp
#200 [14:13] <Anel> how to play demo minecraft?
#201 [14:14] <Eternal_Abyss> Absol i'm having the same problem over again where I cannot open minecraft every time I do it crashes
#202 [14:14] <Anel> ok
#203 [14:17] * Anel [webchat@109.175.111.62] has quit. (Quit: webchat.esper.net)
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#205 [14:33] * funtimegamer3456 [webchat@85.24.98.141.generic-hostname.arrownet.dk] has quit. (Quit: webchat.esper.net)
#206 [14:46] <Eternal_Abyss> i'm having the same problem over again where I cannot open minecraft every time I do it crashes
#207 [14:55] * Bigsi1231 [webchat@host-2-99-88-177.as13285.net] has joined #minecrafthelp
#208 [14:58] * ljzimmerer [webchat@mta-198-37-229-123.kya.rr.com] has joined #minecrafthelp
#209 [14:58] <ljzimmerer> When I log into Minecraft, the launcher downloads the version, 1.12.2, perfectly fine. It gets to the white screen that says Mojang before the game is fully launched (before the title screen). I have waited two hours for the game to load fully and it never does. When I click on the white screen it always crashes. I have tried uninstalling and reins
#210 [14:58] <ljzimmerer> talling the whole app, different versions, waiting for it to work, and trying everyday every few hours to see if it possibly would work. I have already restarted my computer.
#211 [14:59] * Bigsi1231 [webchat@host-2-99-88-177.as13285.net] has quit. (Client Quit)
#212 [14:59] <ljzimmerer> idk whats wrong with it
#213 [15:04] * Ninja [webchat@138.68.187.127] has joined #minecrafthelp
#214 [15:05] <Ninja> when i try logging on it says my email or passwords are incorrect, but they are not, im writing them 100% correct with every single letter i used when logging on the other day and all the days before that
#215 [15:06] <ljzimmerer> try making sure that your password is capitalized where it needs to be and that you are not using your username to sign in, make sure it is your email 100%
#216 [15:07] <Ninja> i am
#217 [15:08] <ljzimmerer> try changing your password through your email
#218 [15:11] <ljzimmerer> When I log into Minecraft, the launcher downloads the version, 1.12.2, perfectly fine. It gets to the white screen that says Mojang before the game is fully launched (before the title screen). I have waited two hours for the game to load fully and it never does. When I click on the white screen it always crashes. I have tried uninstalling and reins
#219 [15:11] <ljzimmerer> talling the whole app, different versions, waiting for it to work, and trying everyday every few hours to see if it possibly would work. I have already restarted my computer.
#220 [15:12] * NotJust [webchat@97-89-247-83.static.plbg.ny.charter.com] has joined #minecrafthelp
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#222 [15:17] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has quit. (Ping timeout: 198 seconds)
#223 [15:19] <tyteen4a03> ??> ljzimmerer tools/hjt
#224 [15:19] <Absol> ljzimmerer: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#225 [15:20] <Absol> ljzimmerer: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#226 [15:20] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has joined #minecrafthelp
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#228 [15:22] * Explainer [webchat@ip565ad4d1.direct-adsl.nl] has joined #minecrafthelp
#229 [15:22] * Eternal_Abyss [webchat@cpe-172-101-48-122.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#230 [15:22] <Yincred> In the past I had a mojang account, but it stopped working. All attempts to recover the password did not work. I verified spam, trash everything in my email and I do not receive anything. When I register with the same email, it says it is registered. Help me
#231 [15:23] * Eternal_Abyss [webchat@cpe-172-101-48-122.maine.res.rr.com] has joined #minecrafthelp
#232 [15:23] <tyteen4a03> Yincred: when, and how, did you buy Mineraft?
#233 [15:23] <Eternal_Abyss> i'm having the same problem over again where I cannot open minecraft every time I do it crashes
#234 [15:23] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#235 [15:23] <tyteen4a03> Eternal_Abyss: do you get a crash report?
#236 [15:25] <Yincred> tyteen4a03 This does not matter, for you to buy a minecraft account you need to register, I can not log into my mojang account
#237 [15:25] <tyteen4a03> Yincred: so you've never bought Minecraft?
#238 [15:25] <Eternal_Abyss> No I dont think so
#239 [15:26] <tyteen4a03> ??> Eternal_Abyss launcher/crash-log
#240 [15:26] <Absol> Eternal_Abyss: We need to see your crash log, which is created after a crash.
#241 [15:26] <Eternal_Abyss> No crash reports for today
#242 [15:26] <Absol> Eternal_Abyss: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recently dated text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#243 [15:26] <Yincred> tyteen4a03 I bought, but I can not remember the date, in 2 or 3 years
#244 [15:27] <tyteen4a03> Yincred: then you will have a Mojang Account created - how did you pay for Minecraft?
#245 [15:27] <ljzimmerer> https://paste.ubuntu.com/p/Npz28X7YcK/
#246 [15:27] <ljzimmerer> I did all of that
#247 [15:27] <Eternal_Abyss> Absol There wasn't one for today
#248 [15:27] <tyteen4a03> ljzimmerer: doesn't look complete - could you press Ctrl+A, Ctrl+C and then try again
#249 [15:28] <tyteen4a03> Eternal_Abyss: so it crashes without warning?
#250 [15:28] <ljzimmerer> ok
#251 [15:28] <Yincred> tyteen4a03 The minecraft account was to transfer another email to my
#252 [15:28] <Eternal_Abyss> Sorry my mistake I didnt mean crash
#253 [15:29] <tyteen4a03> Yincred: how did you pay for Minecraft? Credit card or PayPal?
#254 [15:29] * e_l1997 [~quassel@2.68.53.8.mobile.tre.se] has joined #minecrafthelp
#255 [15:29] <ljzimmerer> https://paste.ubuntu.com/p/5sdj9JMM9p/
#256 [15:29] <ljzimmerer> That's all
#257 [15:29] <Eternal_Abyss> It says Download unable to save and en_pt.lang
#258 [15:29] <tyteen4a03> ??> Eternal_Abyss av/bytefence
#259 [15:29] <Absol> Eternal_Abyss: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#260 [15:30] <tyteen4a03> ??> ljzimmerer av/bytefence
#261 [15:30] <Absol> ljzimmerer: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#262 [15:30] <tyteen4a03> ??> ljzimmerer av/adwcleaner
#263 [15:30] <Absol> ljzimmerer: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#264 [15:30] <Absol> ljzimmerer: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#265 [15:30] <Yincred> tyteen4a03 The main issue is that when I register in my email, he says he is already registered. And I can not recover my password
#266 [15:30] <tyteen4a03> ??> Yincred account/send-email
#267 [15:30] <Absol> Yincred: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#268 [15:30] <Absol> Yincred: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#269 [15:31] <Yincred> tyteen4a03 When I send recover password, it is not sent to my email
#270 [15:31] <tyteen4a03> Yincred: send an email to Mojang with the link above
#271 [15:32] * link [webchat@cpe-173-88-155-34.neo.res.rr.com] has joined #minecrafthelp
#272 [15:33] <Yincred> tyteen4a03
#273 [15:33] <Yincred> Please inform me the email of mojang
#274 [15:33] <tyteen4a03> ??> Yincred account/send-email
#275 [15:33] <Absol> Yincred: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#276 [15:33] <Absol> Yincred: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#277 [15:33] * link [webchat@cpe-173-88-155-34.neo.res.rr.com] has quit. (Client Quit)
#278 [15:34] <Eternal_Abyss> What if you dont have ByteFence
#279 [15:34] <tyteen4a03> ??> Eternal_Abyss tools/hjt
#280 [15:34] <Absol> Eternal_Abyss: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#281 [15:34] <Absol> Eternal_Abyss: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#282 [15:35] <Yincred> tyteen4a03 This form needs a transaction id, and I can not find it. I just want to retrieve the mojang account and not the minecraft account.
#283 [15:35] <tyteen4a03> Yincred: leave it blank
#284 [15:35] <Yincred> tyteen4a03 ok
#285 [15:36] <tyteen4a03> Yincred: explain your situation to Mojang, and add any relevant information
#286 [15:37] * ljzimmerer [webchat@mta-198-37-229-123.kya.rr.com] has quit. (Quit: webchat.esper.net)
#287 [15:37] * Explainer [webchat@ip565ad4d1.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#288 [15:37] <Eternal_Abyss> Thank you for your help we have dropped the problem
#289 [15:37] * Porkyle [~Porkyle@178-55-68-188.bb.dnainternet.fi] has quit. (Ping timeout: 182 seconds)
#290 [15:38] <Yincred> tyteen4a03 Thanks for the help, I'll wait for mojang's response
#291 [15:38] * Eternal_Abyss [webchat@cpe-172-101-48-122.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#292 [15:41] * Yincred [webchat@168.197.80.16] has quit. (Quit: webchat.esper.net)
#293 [15:46] * Porkyle [~Porkyle@178-55-68-188.bb.dnainternet.fi] has joined #minecrafthelp
#294 [15:54] * Puisto [webchat@85-23-246-123.bb.dnainternet.fi] has joined #minecrafthelp
#295 [15:55] <Puisto> I have been trying to login onto my account using my older email and the newer one i thought i migrated into to no avail. I also tried to send a forgot your password request on both emails but have heard nothing from them.
#296 [15:56] <tyteen4a03> ??> Puisto account/send-email
#297 [15:56] <Absol> Puisto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#298 [15:56] <Absol> Puisto: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#299 [15:58] <Puisto> It was the usual email to request a password change, i can't even login on the website anymore. The account is many years old so i don't really have any transaction history with me anymore
#300 [16:02] * Quinn [webchat@97-89-247-83.static.plbg.ny.charter.com] has joined #minecrafthelp
#301 [16:04] <Quinn> Hello I am back from yesterday, my game is working now. My problem was that whenever I loaded the Minecraft Launcher, my game would freeze and crash at the menu screen. I have found the issue to that, and its that discord overlay crashes the game.
#302 [16:04] * Quinn [webchat@97-89-247-83.static.plbg.ny.charter.com] has quit. (Client Quit)
#303 [16:05] * AmeixaSeca [webchat@189.59.141.22.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#304 [16:05] <AmeixaSeca> Hi
#305 [16:05] <tyteen4a03> hi AmeixaSeca
#306 [16:05] <AmeixaSeca> I have a problem with my game
#307 [16:05] <AmeixaSeca> Can you help?
#308 [16:06] * Puisto [webchat@85-23-246-123.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#309 [16:06] <AmeixaSeca> Please?
#310 [16:06] <tyteen4a03> AmeixaSeca: suer, ask away
#311 [16:07] <AmeixaSeca> Just one second, my english is not the best, so i'll use a translator, if you don't matter
#312 [16:09] <AmeixaSeca> The blocks in my game stop dropping items, my game crashes, and then comes back a few minutes earlier. I also noticed that the mods and game animals also stop, and I keep moving.
#313 [16:11] <AmeixaSeca> I already uninstalled the game and reinstalled. I deleted my save and recreated another with another name and so did it.
#314 [16:12] <AmeixaSeca> I do not use optifine or forge and I left cheat mode disabled
#315 [16:14] * Ranesh [webchat@c-73-223-203-170.hsd1.ca.comcast.net] has joined #minecrafthelp
#316 [16:14] <AmeixaSeca> I already tried searching the internet for this problem, and I found some terms like "Phantom Block Bug". But none is exactly like the bug that occurs in my game. And no solution solved the problem. So I decided to find a technical support, as a last resort ...
#317 [16:15] <AmeixaSeca> It's the Minecraft java edition, version 1.12.2
#318 [16:17] <Ranesh> hi, when im tryna open version 12.2, it shows "failed to download file af_za.lang
#319 [16:19] <AmeixaSeca> My computer have 4gb ram, and my video card is Intel graphics hd 3000,
#320 [16:19] <AmeixaSeca> It is not the best pc in the world, but I have seen some videos of people playing on pc like this
#321 [16:20] * Prasad_Ranesh [webchat@c-73-223-203-170.hsd1.ca.comcast.net] has joined #minecrafthelp
#322 [16:20] <AmeixaSeca> on low settings
#323 [16:20] * Prasad_Ranesh [webchat@c-73-223-203-170.hsd1.ca.comcast.net] has quit. (Client Quit)
#324 [16:21] * BrickViking [~viking@101.98.106.54] has joined #minecrafthelp
#325 [16:21] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#326 [16:21] <BrickViking> I got sent here from #wedonttalkaboutminecrafthere, they want me to ask my minecraft question here...
#327 [16:23] <BrickViking> Does anyone know where to get a minecraft-1.5.2a jar? I was trying to find a way to actually get 1.5.2 to WORK. The original 1.5.2 refuses to start, and I have a copy that works.
#328 [16:24] <tyteen4a03> BrickViking: have you tried the legacy launcher?
#329 [16:25] <BrickViking> I don't know if I even have a copy of that running around any more.
#330 [16:25] <tyteen4a03> ??> BrickViking dl/client/legacy/win
#331 [16:25] <Absol> BrickViking: Legacy Launcher (Windows): https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#332 [16:25] <tyteen4a03> the new launcher, otoh, should still support running old versions
#333 [16:25] <BrickViking> ohh, THAT. Yes, I have that. 1.5.2a doesn't show up there, only 1.5.2 (which doesn't work)
#334 [16:26] * tyteen4a03 BrickViking: have you looked at https://mcversions.net/
#334 [16:26] <tyteen4a03> not sure if that's 1.5.2a or not
#335 [16:26] <BrickViking> And trying to download 1.5.2(a) from either the old or the new site (for downloads) doesn't appear to work.
#336 [16:26] <BrickViking> I'll check that,I hadn't seen that site for a while.
#337 [16:27] <tyteen4a03> to be honest, I don't remember a 1.5.2a existing
#338 [16:27] <BrickViking> hm,that's weird. I know that someone put out a working 1.5.2, because I have it.
#339 [16:28] * Ranesh [webchat@c-73-223-203-170.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#340 [16:30] <BrickViking> tyteen4a03: by the way, the next time you want to know my platform, why don't you just ask me politely?
#341 [16:31] <AmeixaSeca> Ok... I can wait '-'
#342 [16:32] <BrickViking> And I'm on Ubuntu/Fedora/Vista/Debian.
#343 [16:33] * AmeixaSeca [webchat@189.59.141.22.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#344 [16:37] * ironman0404 [webchat@c-69-136-192-168.hsd1.ga.comcast.net] has joined #minecrafthelp
#345 [16:41] <BrickViking> Ahhh. It seems the file format for the..json was a bit different back in 1,5,2 days.
#346 [16:43] * AmeixaSeca [webchat@189.59.141.22.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#347 [16:43] <Lord_Ralex> BrickViking, how was in any way what tyt said offensive/rude?
#348 [16:44] <BrickViking> He sent a CTCP PLATFORM to my client.
#349 [16:44] <BrickViking> And no, what he _said_ wasn't offensive.
#350 [16:44] <BrickViking> But I tend to be a bit wary of CTCP requests.
#351 [16:44] <Lord_Ralex> welcome to IRC, and the general dealing with people who are incompetent
#352 [16:44] <BrickViking> so don't hang him from the apple tree just yet.
#353 [16:44] <BrickViking> <grin>
#354 [16:45] <Lord_Ralex> the way you worded your message about it was hostile though
#355 [16:45] <BrickViking> As I said before, I tend to be a bit wary of CTCP requests. I've had them crash my client.
#356 [16:45] <Lord_Ralex> your client sucks
#357 [16:45] <BrickViking> (back way way way back when)
#358 [16:46] <BrickViking> The client's got far better, and I changed clients.
#359 [16:46] <AmeixaSeca> Stay calm, BrickViking, I do not think she was rude...
#360 [16:46] <AmeixaSeca> I think you were just looking for someone to offend today.
#361 [16:46] <BrickViking> If Lord_Ralex was offended, I apologise.
#362 [16:47] <Lord_Ralex> I had expected better from you, having seen you around in places ;)
#363 [16:47] <BrickViking> Well, yes... but you haven't had a client crash. That lost me my whole IRC log for that day.
#364 [16:47] <BrickViking> And at the time, I was a help provider for a Linuxchannel.
#365 [16:48] <BrickViking> Needless to say, I was not amused.
#366 [16:48] <Lord_Ralex> znc exists for reasons, multiple bots which log exist
#367 [16:48] <Lord_Ralex> i can think of worse problems to have lol
#368 [16:48] <Lord_Ralex> logs is like one i pretty much ignore, even though i have them for years
#369 [16:48] <Lord_Ralex> somewhere
#370 [16:48] <BrickViking> Yes, these days. "back in the days", logging was very much frowned upon, because of the whole privacy thing and all.
#371 [16:49] <BrickViking> Now, it's accepted it's going to probably happen.
#372 [16:49] <BrickViking> I used the logs to build lists of FAQs. It ended up helping me out as much as the other users.
#373 [16:50] <Lord_Ralex> but yeah, how you worded your reply to it just sounded hostile
#374 [16:50] <BrickViking> Is a "CTCP PLATFORM" considered to be standard for IRC clients?
#375 [16:50] <Lord_Ralex> uh
#376 [16:50] <Lord_Ralex> don't make me get the rfc
#377 [16:50] <BrickViking> I don't even know if that's IN the rfc.
#378 [16:51] <Lord_Ralex> naturally ctcp is, i don't think the spec dictates all sub commands of it
#379 [16:51] <BrickViking> I know that CTCP is, just not "platform"
#380 [16:51] <BrickViking> That much, I don't know.
#381 [16:51] <BrickViking> Like you, I don't really follow the RFC docs much thesedays.
#382 [16:52] <Lord_Ralex> i don't either
#383 [16:52] <Lord_Ralex> i just have a copy of 2812 on my desk
#384 [16:52] <Lord_Ralex> along with an oauth2 one, and a few others
#385 [16:53] <BrickViking> I think the only one I actually remember would be the Avian TCP one.
#386 [16:53] <BrickViking> (the later one)
#387 [16:53] <Lord_Ralex> ctcp is not in the spec
#388 [16:53] <Lord_Ralex> cutely
#389 [16:54] <BrickViking> pfft.
#390 [16:54] <Lord_Ralex> or at least this spec, from 200
#391 [16:54] <Lord_Ralex> 2000*
#392 [16:54] <Lord_Ralex> lol
#393 [16:54] <BrickViking> I'll check my stash
#394 [16:55] <Lord_Ralex> ??> AmeixaSeca tools/hjt
#395 [16:55] <Absol> AmeixaSeca: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#396 [16:55] <Absol> AmeixaSeca: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#397 [16:56] <Lord_Ralex> yeah, CTCP is an extension of the irc spec, not a part of it
#398 [16:56] <AmeixaSeca> Ok
#399 [16:57] <BrickViking> Ah, that makes sense.
#400 [16:57] <Lord_Ralex> but it
#401 [16:57] <Lord_Ralex> 's version they use, not platform
#402 [16:57] <Lord_Ralex> so meh
#403 [16:57] <BrickViking> I'm just copying my local stash around. Bear with me. Rfcshow will be up
#404 [16:57] <BrickViking> (soon)
#405 [16:57] <Lord_Ralex> webchat, which is the expected client we see (based on lounge) supports that
#406 [16:57] <BrickViking> <cringe>
#407 [16:58] <tyteen4a03> I don't think /CTCP VERSION is supposed to show the user agent of the browser, just the irc client details
#408 [16:58] <Lord_Ralex> it's up to the implementation
#409 [16:58] <BrickViking> tyteen4a03: by the way, I need to apologise for sounding harsh to you before.
#410 [16:58] <tyteen4a03> BrickViking: I went for a shower and probably missed 80% of the conversation
#411 [16:59] <Lord_Ralex> i think i have znc reacting in a sarcastic manner for most ctcp
#412 [16:59] <tyteen4a03> didn't feel anything
#413 [16:59] <tyteen4a03> Lord_Ralex: TIME Get your own watch!
#414 [16:59] <Lord_Ralex> see?
#415 [16:59] <BrickViking> Lord_Ralex took me to task and attempted to put me right.
#416 [16:59] <BrickViking> lol. My ctcp version reply used to read "Up yours, grandma!"
#417 [16:59] <tyteen4a03> BrickViking: ah, caught up
#418 [17:00] <tyteen4a03> we do this for webchat clients only, which is 99% of our clientele here
#419 [17:00] <tyteen4a03> (and even then it still hasn't worked for me)
#420 [17:00] <BrickViking> *blink*... wow, that much?
#421 [17:00] <tyteen4a03> this may come as a surprise, but most people don't know what IRC is let alone go through all the hassle to set it up
#422 [17:01] <tyteen4a03> most people reach us via https://minecraftirc.net/minecrafthelp/landing/
#423 [17:01] <BrickViking> ahh. I've been on IRC since about '96
#424 [17:02] <tyteen4a03> I've been on IRC since 08, and that even makes me feel old
#425 [17:02] <tyteen4a03> (I was 12)
#426 [17:02] <tyteen4a03> s/that even/even that/
#427 [17:02] <BrickViking> hm, I have a few more years on you then.
#428 [17:02] <BrickViking> I was 29
#429 [17:03] <BrickViking> (back in '96)
#430 [17:03] <tyteen4a03> dem good ol' days
#431 [17:03] <BrickViking> yup. 'cept they weren't actually as good as everyone reported.
#432 [17:04] <tyteen4a03> people romanticise memories
#433 [17:04] <tyteen4a03> (plus information spread wasn't nearly as good back then)
#434 [17:04] <BrickViking> ha ha hackhackcoughsplutter
#435 [17:08] <BrickViking> By the way, the only things I've got relating to Internet Relay Chat are: 1459, 2810-13 and 7194. 2812 contains the client protocol.
#436 [17:09] <BrickViking> Looks like I've got some catching up to do from 7670 to now.
#437 [17:13] <BrickViking> Yup, so rfcshow still works, and is still as inefficient as when I wrote it... :/
#438 [17:16] * AmeixaSeca [webchat@189.59.141.22.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#439 [17:21] <AmeixaSeca> I sent
#440 [17:21] <AmeixaSeca> To Ubuntu
#441 [17:28] * nighter_ [~nighter@h-85-24-130-18.NA.cust.bahnhof.se] has joined #minecrafthelp
#442 [17:29] * AmeixaSeca [webchat@177.19.20.6.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#443 [17:30] <AmeixaSeca> My internet crashes
#444 [17:30] <AmeixaSeca> But i back
#445 [17:31] <AmeixaSeca> I already have made a scan with the HiJackThis and i copy the log for the Ubuntu
#446 [17:31] * nighter [~nighter@h-85-24-130-18.NA.cust.bahnhof.se] has quit. (Ping timeout: 198 seconds)
#447 [17:31] <AmeixaSeca> Here is the download text
#448 [17:31] <AmeixaSeca> https://paste.ubuntu.com/p/8VXTHVqvp5/plain/
#449 [17:33] <AmeixaSeca> how @Absol had guided me.
#450 [17:49] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#451 [17:49] <AmeixaSeca> Are you still there?
#452 [17:52] * AmeixaSeca [webchat@177.19.20.6.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#453 [17:55] <AmeixaSeca> '-'
#454 [17:57] * e_l1997 [~quassel@2.68.53.8.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#455 [17:57] * BananaMan03 [webchat@c-73-221-214-101.hsd1.wa.comcast.net] has joined #minecrafthelp
#456 [17:58] <BananaMan03> When launching any Minecraft version that is 1.5.2 or earlier, (not counting alpha or beta releases) it launches and all I get is a red screen. Then if I close the window, I get a game crash notification.
#457 [18:05] * BananaMan03 [webchat@c-73-221-214-101.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#458 [18:06] * BananaMan03 [webchat@c-73-221-214-101.hsd1.wa.comcast.net] has joined #minecrafthelp
#459 [18:08] <BananaMan03> When launching any Minecraft version that is 1.5.2 or earlier, (not counting alpha or beta releases) it launches and all I get is a red screen. Then if I close the window, I get a game crash notification. Is a crash report necessary?
#460 [18:09] <BrickViking> I suspect it wouldn't be look at seriously. But that's just my personal thought.
#461 [18:10] <BrickViking> I'm assuming 1.4.7 doesn't work for you either?
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#464 [18:11] <BananaMan03> It doesn't
#465 [18:12] <BrickViking> hm. I'll try it here on my end
#466 [18:14] <BananaMan03> btw, I'm using Java 1.8.0_161
#467 [18:16] <BrickViking> I've got 162 and I'm seeing the same issues on Fedora 20, but I was thinking it was just me.
#468 [18:16] <BrickViking> (64-bit)
#469 [18:19] <BananaMan03> The crash report says something about Java.lang.NullPointerException
#470 [18:19] <BrickViking> Yup, same for me. I'll check my originals
#471 [18:23] <BrickViking> Are you on 64-bit?
#472 [18:24] <BananaMan03> How do I check that?
#473 [18:24] <BrickViking> Hm, you're on Windows? Right click on "My Computer", check Properties.
#474 [18:25] <BrickViking> If Linux, fire up a terminal, type arch.
#475 [18:25] <BrickViking> No idea about Mac, but all those are 64-bit anyhow.
#476 [18:25] <BananaMan03> I'm using a Mac
#477 [18:26] <BrickViking> Hm, then there's no point in me rebooting to see.
#478 [18:26] <BrickViking> I don't have a mac, but I think this is a minecraft issue.
#479 [18:27] <BananaMan03> Apparently this error occurs with other applications as well
#480 [18:27] <BrickViking> I'll restart in my 32-bit Ubuntu, and see if it happens there. My machine's slow, so it'll take a while.
#481 [18:27] <BrickViking> Ohh.... does it now.
#482 [18:28] <BrickViking> machine booting is on the order of "cup-of-coffee" time.
#483 [18:29] <BrickViking> And the "does it now" was meant to be a question.
#484 [18:29] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#485 [18:30] <BananaMan03> There is an article on the Java page https://docs.oracle.com/javase/7/docs/api/java/lang/NullPointerException.html
#486 [18:31] <BrickViking> I suspect that's more "generic" than just Minecraft though
#487 [18:32] <BananaMan03> Yeah
#488 [18:34] <BrickViking> Okay, I"ve got a system desktop, let's fire up minecrafty and take a looksee
#489 [18:35] * BananaMan03 [webchat@c-73-221-214-101.hsd1.wa.comcast.net] has joined #minecrafthelp
#490 [18:36] <BrickViking> ugh. I have to compete with a massive starting program.
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#492 [18:37] <BananaMan03> My crash report says x84_64, does that mean it is 84 bit or 64 bit?
#493 [18:37] <BrickViking> it's 64-bit, because you're on a Mac.
#494 [18:37] <BananaMan03> ok
#495 [18:37] <BrickViking> and it should read x86_64
#496 [18:37] <quantonix> I try installing minecraft and I get back this error "Failed to download file. af_za.lang" i have uninstalled all incompatible software and nothings helping
#497 [18:38] <BananaMan03> Oh yeah, it does. My bad!
#498 [18:38] <BrickViking> My 32_bit java is 1.8.0_131
#499 [18:39] <BrickViking> nope, fails here too. Yeah, I'd head off to wherever you report bugs at mojang, and report this one.
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#501 [18:41] <BananaMan03> I already did and they marked it as "invalid" because it was a technical support issue.
#502 [18:42] <BrickViking> "technical support" issue??
#503 [18:43] <BrickViking> Really. :/
#504 [18:43] <BananaMan03> I then e-mailed Mojang and they said, "I'm sorry to hear that you're having trouble with your game. Unfortunately, this help center is limited mostly to accounts and billing; we do not have a technical support team."
#505 [18:43] <BrickViking> *blink*
#506 [18:43] <BrickViking> wha???
#507 [18:43] <BananaMan03> ikr
#508 [18:43] <BrickViking> They have a freaking Bug Reporting Database!
#509 [18:44] <tyteen4a03> BananaMan03: we do not support old versions
#510 [18:44] <tyteen4a03> BananaMan03: if you can replicate this issue on 1.12.2, we can take a look
#511 [18:45] <tyteen4a03> BrickViking: old versions are not supported by either Mojang or us - these are ancient versions (so to speak)
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#513 [18:45] <BrickViking> Yes, I saw that. It's weird that those would stop working though.
#514 [18:46] <AmeixaSeca> If you can't answer me today, i can back tomorrow...
#515 [18:46] <tyteen4a03> BrickViking: there are no guarantees that newer launcher updates will be backwards-compatible with old versions
#516 [18:46] <tyteen4a03> ??> AmeixaSeca bot
#517 [18:46] <Absol> AmeixaSeca: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#518 [18:46] <tyteen4a03> ??> AmeixaSeca av/kapersky
#519 [18:46] <BrickViking> which is a real problem when you want to run those old versions
#520 [18:46] <tyteen4a03> ??> AmeixaSeca av/kaspersky
#521 [18:46] <Absol> AmeixaSeca: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#522 [18:46] <tyteen4a03> BrickViking: yes - you're on your own
#523 [18:47] <BananaMan03> I tried using the old launcher and it still didn't work
#524 [18:48] <tyteen4a03> BananaMan03: can you replicate the issue on 1.12.2?
#525 [18:49] <BananaMan03> No, only 1.5.2 or earlier. I have some maps I want to play that are on earlier versions.
#526 [18:50] <tyteen4a03> BananaMan03: then you're on your own unfortunately
#527 [18:51] <BananaMan03> What do I do then? This is now the third time I have tried to get help with no success.
#528 [18:51] <tyteen4a03> BananaMan03: try the Minecraft Forums
#529 [18:52] <tyteen4a03> BananaMan03: or hunt down an old modpack somewhere
#530 [18:52] <BananaMan03> Modpack?
#531 [18:52] <BananaMan03> Why?
#532 [18:52] <tyteen4a03> BananaMan03: some modpacks have custom launchers
#533 [18:54] <BrickViking> I could also suggest sourcing an old launcher such as skmclauncher, multimc (still current) or the like
#534 [18:54] <BrickViking> I just thought of that.
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#536 [18:57] <AmeixaSeca> Sorry, I did not mean to be rude. Thanks, but I do not understand, so the problem with the game is Kaspersky Internet Security?
#537 [18:57] <tyteen4a03> AmeixaSeca: yes
#538 [18:57] <AmeixaSeca> The problem of my game is in singleplayer survival mode
#539 [18:58] <AmeixaSeca> I understood, thank you so much.
#540 [18:58] <tyteen4a03> AmeixaSeca: oh wait - sorry must have confused you with another guy
#541 [18:59] <tyteen4a03> AmeixaSeca: does it happen on new worlds?
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#543 [18:59] <AmeixaSeca> yes
#544 [18:59] <BananaMan03> It also crashes the launcher
#545 [19:00] <AmeixaSeca> I'll wait for the another guy
#546 [19:00] <tyteen4a03> AmeixaSeca: Intel HD Graphics 3000 is not all that powerful.. are you modded?
#547 [19:00] <BananaMan03> ok
#548 [19:00] <AmeixaSeca> @tyteen4a03 No
#549 [19:01] <tyteen4a03> AmeixaSeca: do you get a crash report when the game crashes?
#550 [19:01] <tyteen4a03> ??> AmeixaSeca launcher/crash-og
#551 [19:01] <tyteen4a03> ??> AmeixaSeca launcher/crash-log
#552 [19:01] <Absol> AmeixaSeca: We need to see your crash log, which is created after a crash.
#553 [19:01] <Absol> AmeixaSeca: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#554 [19:02] <AmeixaSeca> ok
#555 [19:02] <tyteen4a03> AmeixaSeca: I need to go - stick around and somebody else should be able to help
#556 [19:02] <tyteen4a03> AmeixaSeca: meanwhile try if uninstall kaspersky improve things
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#559 [19:07] <BananaMan03> I just fixed my crash problem! I deleted the options.txt file and restarted the game.
#560 [19:09] <AmeixaSeca> Don't have a folder that called "Crashes-reports" on the diretory of the game '-'
#561 [19:12] <AmeixaSeca> Strange... In the old folder ".minecraft" that i did backup after delete all, have this folder
#562 [19:13] <AmeixaSeca> *I delete because of the same bug
#563 [19:15] <AmeixaSeca> I'll keep trying somehow here. Thanks for try help me.
#564 [19:15] <AmeixaSeca> I'll try uninstall the Kaspersky too.
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#567 [19:27] <BrickViking> woo hoo. Fixed. Thanks to BananaMan03, who suggested removing options.txt
#568 [19:28] <BrickViking> Now let's see if it works.
#569 [19:29] <BrickViking> Yup. Confirmed.
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#573 [19:58] * BrickViking departs for now, see y'all.
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#574 [20:17] * bebe012010 [webchat@177-177-115-48.user.veloxzone.com.br] has joined #minecrafthelp
#575 [20:17] <bebe012010> Jogo não abre
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#579 [20:30] <olbeardo> i'm trying to log in and it's not working. When resetting my password, the email isn't arriving
#580 [20:31] <Cross> the same goes for me
#581 [20:36] <olbeardo> is there an official mojang support thats not in an irc channel
#582 [20:40] <olbeardo> hello
#583 [20:44] <olbeardo> hello
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