#1 [00:19] <GrimmxReaperzzZ> I'm having an issue with Servers. It recently happened for no reason and I don't know how to fix it.. Its giving me an error code io.nettychannel.AbstractChanccel$AnnotatedConnectException: Connection timed out: no further information | How do I fix this?
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#6 [02:04] * xErdemCicek [webchat@88.233.138.23.dynamic.ttnet.com.tr] has joined #minecrafthelp
#7 [02:05] <xErdemCicek> Absol Andrio i have Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID. error i cant change my mail. Help me pls
#8 [02:18] <xErdemCicek> Absol Andrio i have Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID. error i cant change my mail. Help me pls
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#13 [02:53] <Andrio> ??> xErdemCicek account/send-email
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#15 [02:53] <Absol> xErdemCicek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#16 [02:53] <Absol> xErdemCicek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#17 [02:54] <Mncrftr832> Hi, I have downloaded Minecraft on a new computer and I have gotten this error: The game crashed whilst initializing game
#18 [02:54] <Mncrftr832> Error: org.lwjgl.LWJGLException: Pixel format not accelerated.
#19 [02:55] <Mncrftr832> I have tried to update my drivers but there are no new ones.
#20 [02:55] <Mncrftr832> This is my dxdiag text file: *****************************
#21 [03:03] * xErdemCicek [webchat@88.233.138.23.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#22 [03:07] <Andrio> Mncrftr832, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#23 [03:08] <Mncrftr832> Ok thank you, I'll just use my other PC.
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#27 [04:31] * thelounge14 [webchat@ool-44c28d34.dyn.optonline.net] has joined #minecrafthelp
#28 [04:33] <thelounge14> Howdy. having an email related issue. for some reason when i request a password reset to be sent to my email it doesn't come in. Iv'e never had an issue with it before, so i'm not to positive on why it may not be working now.
#29 [04:41] <thelounge14> #minecrafthelp Howdy. having an email related issue. for some reason when i request a password reset to be sent to my email it doesn't come in. Iv'e never had an issue with it before, so i'm not to positive on why it may not be working now.
#30 [05:58] * beastprince [webchat@broadband.actcorp.in] has joined #minecrafthelp
#31 [05:59] <beastprince> i cant play mincraft demo
#32 [06:04] * beastprince [webchat@broadband.actcorp.in] has quit. (Quit: webchat.esper.net)
#33 [06:34] * MDairan [webchat@client-115-243-77.iren.ru] has joined #minecrafthelp
#34 [07:57] * minimaddness [webchat@027c1852.bb.sky.com] has joined #minecrafthelp
#35 [07:57] <minimaddness> hello
#36 [07:57] <Odysseius> minimaddness, Hello
#37 [07:58] <minimaddness> so I my game cant seem to update when I try lauching it wont download any ideas
#38 [07:59] <Odysseius> minimaddness, What is the exact error message?
#39 [08:00] <minimaddness> Unable to save download. cy_gb.lang
#40 [08:00] <Odysseius> minimaddness, Please follow the instructions on this page: https://bugs.mojang.com/browse/MCL-5546
#41 [08:01] <minimaddness> thanks
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#43 [09:03] * thelounge72 [webchat@p5B26E8C2.dip0.t-ipconnect.de] has joined #minecrafthelp
#44 [09:04] <thelounge72> My Minecraft ps3 Edition bugs
#45 [09:04] <Odysseius> thelounge72, I'm sorry, but we cannot offer support for the console editions in this chatroom. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
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#50 [10:56] * MasterGL1 [webchat@a79-168-102-162.cpe.netcabo.pt] has joined #minecrafthelp
#51 [10:57] <MasterGL1> im expericing mouse acceleration
#52 [10:57] <MasterGL1> and dont want to
#53 [10:58] <Odysseius> MasterGL1, What type of Mouse are you using?
#54 [10:58] <MasterGL1> gaming
#55 [10:58] <Odysseius> MasterGL1, What Brand?
#56 [10:59] <MasterGL1> trust
#57 [10:59] <MasterGL1> but thats only on mineceraft
#58 [10:59] <Odysseius> MasterGL1, Update your mouse drivers, and also make sure your graphics card drivers are up-to-date.
#59 [10:59] <Odysseius> MasterGL1, Also make sure your settings within the drivers are correct.
#60 [11:00] * Imac_cz [webchat@67.202.broadband15.iol.cz] has joined #minecrafthelp
#61 [11:00] <Odysseius> MasterGL1, Out of those things, we can only assist with the graphics card drivers.
#62 [11:00] <Imac_cz> hey guys, I forgot my acc information
#63 [11:00] <Imac_cz> email and password
#64 [11:00] <Imac_cz> so I dont know what to do
#65 [11:01] <Odysseius> Imac_cz, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#66 [11:01] <Odysseius> ??> Imac_cz account/trans-id
#67 [11:01] <Absol> Imac_cz: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#68 [11:01] <Odysseius> ??> Imac_cz account/send-email
#69 [11:01] <Absol> Imac_cz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#70 [11:01] <Absol> Imac_cz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#71 [11:02] <Imac_cz> thanks
#72 [11:02] * Imac_cz [webchat@67.202.broadband15.iol.cz] has quit. (Client Quit)
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#74 [12:11] * Odd_Banana [webchat@ip5450e1bd.speed.planet.nl] has joined #minecrafthelp
#75 [12:12] <Odd_Banana> hello
#76 [12:12] <Odd_Banana> i have a problem with my minecraft launcher
#77 [12:12] <Odysseius> Odd_Banana, Hello
#78 [12:12] <Odysseius> Odd_Banana, What problem?
#79 [12:12] <Odd_Banana> When i click launch options,
#80 [12:12] <Odd_Banana> it doesnt tell me jvr arguments,
#81 [12:12] <Odd_Banana> i want to fill in half of my ram to get my minecraft go faster,
#82 [12:12] <Odd_Banana> but i don't have that option
#83 [12:13] <Odd_Banana> i only have 2 options
#84 [12:13] <Odysseius> Odd_Banana, You'll have to enable Advanced Options.
#85 [12:13] <Odd_Banana> oooh,
#86 [12:13] <Odysseius> Odd_Banana, Click "Launch Options" at the top, then enable "Advanced Settings".
#87 [12:13] <Odd_Banana> now it works
#88 [12:13] <Odd_Banana> thank you so much
#89 [12:13] <Odd_Banana> have a good one
#90 [12:13] <Odysseius> Odd_Banana, You're welcome, have a nice day.
#91 [12:13] * Odd_Banana [webchat@ip5450e1bd.speed.planet.nl] has quit. (Client Quit)
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#94 [12:51] * Webchat_42250 [webchat@80-110-98-68.cgn.dynamic.surfer.at] has joined #minecrafthelp
#95 [12:51] <Webchat_42250> Hello
#96 [12:51] * Webchat_42250 is now known as Sentix
#97 [12:52] <Odysseius> Sentix, Hello
#98 [12:52] <Sentix> My Friend need some Help.
#99 [12:52] <Sentix> Sorry my english is not the best.
#100 [12:53] <Sentix> He cant log into his Account
#101 [12:53] * olivier [webchat@LFbn-NAN-1-125-13.w90-49.abo.wanadoo.fr] has joined #minecrafthelp
#102 [12:54] <olivier> hello do you speak french ?
#103 [12:54] <Sentix> No English.
#104 [12:54] <olivier> are you a chatbot ? or a person
#105 [12:54] <Odysseius> olivier, We only assist in English.
#106 [12:54] <Sentix> a Person
#107 [12:54] <olivier> ok
#108 [12:54] <olivier> i ll try to explain so
#109 [12:54] <Odysseius> Sentix, If a friend of yours needs help, it would be better if he comes on himself.
#110 [12:55] <olivier> sorry for my poor english in advance
#111 [12:55] <olivier> no it s for me im french
#112 [12:55] <Sentix> Odysseius hE Cant speak english.
#113 [12:55] <olivier> ok
#114 [12:55] <Odysseius> olivier, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#115 [12:56] <Odysseius> Sentix, Alright, what is his problem?
#116 [12:56] <Sentix> The Error is "Connection Failed"
#117 [12:56] <olivier> then, i purchased Minecraft 3 years ago and i have an invoice by mail
#118 [12:56] <Sentix> If he try to login.
#119 [12:57] <Odysseius> Sentix, Could he please set the launcher to English, and give us the exact words of the error message please?
#120 [12:57] <olivier> I din t play for 1 year and when i tried tu connect my account has desepeard
#121 [12:58] <Sentix> Okay wait
#122 [12:58] <Odysseius> olivier, What is your Minecraft Username?
#123 [12:58] <olivier> olivierfoulon1@orange.fr i have juste re create an account but no game on it
#124 [12:59] <olivier> it s me
#125 [13:00] <olivier> but i can t find the game anymore .. only demo version
#126 [13:00] * Firemaster451 [webchat@0544bc5e.skybroadband.com] has joined #minecrafthelp
#127 [13:00] <Odysseius> olivier, Name, not Email adress.
#128 [13:00] <Odysseius> olivier, Username.
#129 [13:00] <Odysseius> olivier, Username.
#130 [13:00] * Firemaster451 [webchat@0544bc5e.skybroadband.com] has left #minecrafthelp
#131 [13:01] <olivier> well i don trembler the name (sorry but it is may daughter who played and it is a long time ago)
#132 [13:02] <olivier> my mojang account was an e mail
#133 [13:02] <Odysseius> olivier, Contact Mojang with your transaction ID.
#134 [13:02] <Odysseius> ??> olivier account/trans-id
#135 [13:02] <Absol> olivier: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#136 [13:03] <Odysseius> ??> olivier account/send-email
#137 [13:03] <Absol> olivier: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#138 [13:03] <Absol> olivier: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#139 [13:03] <Sentix> Odysseius The Error is "could not connect to server"
#140 [13:04] <Odysseius> Sentix, That is on the launcher, correct?
#141 [13:04] <Sentix> Yes
#142 [13:04] <Odysseius> ??> Sentix tools/hjt
#143 [13:04] <Absol> Sentix: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [13:04] <Absol> Sentix: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#145 [13:05] <olivier> just it recognized not my E mail when i loved in
#146 [13:05] <Odysseius> olivier, Contact Mojang, using the instructions Absol gave you.
#147 [13:06] <Odysseius> olivier, You _need_ the transaction ID, otherwise you will not receive support from them.
#148 [13:06] <olivier> I tried to recover my password because i thought it was wrong but in fact it s my user mail login with was unknown
#149 [13:07] <Odysseius> olivier, Please contact Mojang like I said earlier.
#150 [13:07] <Odysseius> olivier, This is an account issue, there is nothing we can do for you here.
#151 [13:07] <olivier> ok i read
#152 [13:07] <olivier> sorry ok it s long for me to translate ;)
#153 [13:08] <olivier> ill check all what you told and hope this will be ok - i come back to you soon
#154 [13:08] <olivier> thanks a lot
#155 [13:18] * thelounge86 [webchat@201-250-54-98.speedy.com.ar] has joined #minecrafthelp
#156 [13:19] <thelounge86> toias
#157 [13:19] <Odysseius> thelounge86, Hello
#158 [13:21] <Sentix> Odysseius Here is the Error: https://paste.ubuntu.com/p/pd4HfVtwRw/
#159 [13:22] <Odysseius> ??> Sentix av/bytefence
#160 [13:22] <Absol> Sentix: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#161 [13:26] * olivier [webchat@LFbn-NAN-1-125-13.w90-49.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#162 [13:31] * thelounge98 [webchat@5248F222.cm-4-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#163 [13:32] <Sentix> He hasnt installed bytefence
#164 [13:32] <thelounge98> I downloaded Java for IOS but when I try to start Minecraft, it says it didn't found Java Runtime
#165 [13:33] <Odysseius> Sentix, Yeah he does, according to the log you sent me.
#166 [13:33] <Odysseius> Sentix, Is that from him, or from you?
#167 [13:34] <Sentix> Oh wait
#168 [13:34] <Odysseius> thelounge98, for iOS?
#169 [13:34] <Sentix> He has Bytefence
#170 [13:34] <thelounge98> yes
#171 [13:34] <Odysseius> thelounge98, Check the Appstore.
#172 [13:34] <Odysseius> thelounge98, You can't use the Java version on iOS.
#173 [13:34] <thelounge98> for Java?
#174 [13:35] <thelounge98> but I recently did
#175 [13:35] <Odysseius> thelounge98, The Java Version can only be played on macOS, Windows and Linux
#176 [13:35] <thelounge98> oh sorry I meant MacOS
#177 [13:36] <thelounge98> as soon as I press the 'play' button it says it cannot find Java Runtime
#178 [13:37] <thelounge98>
#179 [13:37] <Odysseius> thelounge98, Use this to uninstall Minecraft: https://launcher.mojang.com/download/Minecraft.dmg
#180 [13:37] <Odysseius> thelounge98, After that, follow Absol's instructions:
#181 [13:37] <Odysseius> ??> thelounge98 mac/reinst
#182 [13:37] <Absol> thelounge98: You may need to reinstall the locally installed files that Minecraft puts into place.
#183 [13:37] <Absol> thelounge98: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#184 [13:38] <Odysseius> thelounge98, After that is done, restart your Mac, and use the file you downloaded to install Minecraft again.
#185 [13:39] <Sentix> But its still not working
#186 [13:39] <Sentix> For him
#187 [13:40] <Sentix> Odysseius
#188 [13:40] <Sentix> Its still not working for him
#189 [13:40] <Odysseius> Sentix, Remove Advanced Systemcare, and Avast.
#190 [13:40] <thelounge98> thank you so much
#191 [13:40] <thelounge98> it worked
#192 [13:40] <Odysseius> Sentix, Both of them are known to cause issues with logging in.
#193 [13:42] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Remote host closed the connection)
#194 [13:46] <Sentix> He has no more Antivrus on his PC
#195 [13:46] <Odysseius> Sentix, Does the issue still occur?
#196 [13:47] <Sentix> Yes
#197 [13:47] <Odysseius> Sentix, Has he restarted his PC?
#198 [13:47] <Sentix> No
#199 [13:48] <Odysseius> Sentix, In that case, restart the PC, and he should also restart his router.
#200 [13:48] <Sentix> Okay
#201 [13:49] * thelounge86 [webchat@201-250-54-98.speedy.com.ar] has quit. (Quit: webchat.esper.net)
#202 [14:16] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#203 [14:40] * Odysseius_ [~Odysseius@109.246.20.26] has joined #minecrafthelp
#204 [14:41] * NerfyZygon [webchat@D9786741.cm-3-1b.dynamic.ziggo.nl] has joined #minecrafthelp
#205 [14:42] * Gamingiu [webchat@r-21-7-255-80.consumer-pool.prcdn.net] has joined #minecrafthelp
#206 [14:42] <Gamingiu> Hi my problem is that i cant login to minecraft launcher or minecraft.net i have benn waited for over 2 days but i still cant login
#207 [14:43] <Odysseius_> Gamingiu, What does it say when you try to log in?
#208 [14:43] <Gamingiu> false name or password
#209 [14:43] <NerfyZygon> Hello, I have a problem with the minecraft sound.
#210 [14:44] <Odysseius_> Gamingiu, What is your Minecraft Username?
#211 [14:44] <Odysseius_> NerfyZygon, What problem?
#212 [14:44] <Gamingiu> Gamingiu
#213 [14:44] <NerfyZygon> i dont hear any sound, and when i try to use f3+t it wont work.
#214 [14:44] * Odysseius_ is now known as Odysseius
#215 [14:44] <Odysseius> ??> NerfyZygon launcher/log
#216 [14:44] <Absol> NerfyZygon: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#217 [14:45] <Odysseius> NerfyZygon, Please copy the log after you opened a world or joineda server
#218 [14:45] <NerfyZygon> in the chatbox?
#219 [14:45] <Odysseius> NerfyZygon, Please read Absol's instructions/
#220 [14:46] <Odysseius> ??> Gamingiu login/throttle
#221 [14:46] <Absol> Gamingiu: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#222 [14:46] <Absol> Gamingiu: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#223 [14:46] <Odysseius> Gamingiu, Make sure you wait one hour at least
#224 [14:46] <NerfyZygon> ah thanks, ill do that.
#225 [14:46] <Gamingiu> a have been doing that maybe 2 or 3 times
#226 [14:47] <Odysseius> Gamingiu, Are you using a VPN?
#227 [14:48] <Gamingiu> noo but i try this too but i wouldnt work for me
#228 [14:48] <Odysseius> Gamingiu, Any other kind of proxy or similar connection changing technique?
#229 [14:48] <Gamingiu> noo nothing
#230 [14:48] <Odysseius> ??> Gamingiu tools/hjt
#231 [14:48] <Absol> Gamingiu: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#232 [14:48] <Absol> Gamingiu: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#233 [14:48] * Gamingiu [webchat@r-21-7-255-80.consumer-pool.prcdn.net] has quit. (Quit: webchat.esper.net)
#234 [14:49] * Gamingiu [webchat@r-37-7-255-80.consumer-pool.prcdn.net] has joined #minecrafthelp
#235 [14:49] * gothroach [~gothroach@kiss.the.whip.0xf.org] has joined #minecrafthelp
#236 [14:49] <Gamingiu> sorry i have disconnected
#237 [14:49] <NerfyZygon> https://paste.ubuntu.com/p/Zw6xYrN3Q3/ Here
#238 [14:50] <Gamingiu> what can i do now ?
#239 [14:50] <Odysseius> ??> Gamingiu tools/hjt
#240 [14:50] <Absol> Gamingiu: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#241 [14:50] <Absol> Gamingiu: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#242 [14:50] <Odysseius> ??> NerfyZygon win/reinst
#243 [14:50] <Absol> NerfyZygon: You may need to reinstall the locally installed files that Minecraft puts into place.
#244 [14:50] <Absol> NerfyZygon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#245 [14:50] <NerfyZygon> okay will do!
#246 [14:51] * Gamingiu [webchat@r-37-7-255-80.consumer-pool.prcdn.net] has quit. (Client Quit)
#247 [14:52] * Gamingiu [webchat@HSI-KBW-109-192-199-044.hsi6.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#248 [14:52] <Gamingiu> here i am again https://paste.ubuntu.com/p/MV2X2Q57RF/
#249 [14:53] <Odysseius> Gamingiu, Any specific reason you use or used MCLeaks?
#250 [14:54] <Gamingiu> yes i have used it one time in the paste
#251 [14:54] <Gamingiu> but it didnt work
#252 [14:54] <Odysseius> Gamingiu, Using it breaches Mojang's EULA, I hope you are aware of this.
#253 [14:55] <Gamingiu> so i bought an normal account !!
#254 [14:55] <Odysseius> Gamingiu, To correct it, remove the tool, and remove all entries containing mojang in your system's Host file.
#255 [14:55] <Gamingiu> after this
#256 [14:55] <Odysseius> ??> Gamingiu win/hosts/edit
#257 [14:55] <Absol> Gamingiu: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#258 [14:55] <Absol> Gamingiu: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#259 [14:55] <Odysseius> Gamingiu, When that file is open, remove the lines containing "mojang.com".
#260 [14:55] <Odysseius> Gamingiu, Then, save it, and you should be good to go.
#261 [14:59] <NerfyZygon> Wow, it worked, thank you! still dont know how they got removed.. :)
#262 [15:00] <Odysseius> NerfyZygon, It is a bit weird that this happens, but it's an easy fix fortunately
#263 [15:01] <NerfyZygon> well thanks! bai!
#264 [15:01] * NerfyZygon [webchat@D9786741.cm-3-1b.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#265 [15:10] <Gamingiu> OMG i come to you an kiss your nicce eyes i love you thank you so much bro you have saved my mc life bro !!!
#266 [15:10] <Odysseius> Gamingiu, You're welcome
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#270 [15:52] * DarthJacky [webchat@aftr-95-222-29-20.unity-media.net] has joined #minecrafthelp
#271 [15:53] <DarthJacky> I need some help I bought Minecraft a few years ago and played it alot and now I want to play it again but if I want to download, it the site wants me to charge money to buy it again...
#272 [15:53] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#273 [16:09] * Ender [webchat@203.246.sfcn.org] has joined #minecrafthelp
#274 [16:13] <Ender> I've forgotten my password and when I try to recover it, I never get any emails. Is there a way to recover my account?
#275 [16:13] * Nova8 [webchat@69.79.71.178] has joined #minecrafthelp
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#277 [16:15] <Nova8> hi there. I'm Trying to download Minecraft java on my other laptop but its says that i have to buy the game. the thing is i already have the game. can you please let me know why I cant download Minecraft java on my other laptop?
#278 [16:16] * Nova8 is now known as Aperson
#279 [16:25] * NewMakin [webchat@c-76-116-113-234.hsd1.nj.comcast.net] has joined #minecrafthelp
#280 [16:25] <NewMakin> hello
#281 [16:26] <NewMakin> I want to get security questions on my account, but I don't have access to my email
#282 [16:26] <NewMakin> Is there any way to fix that? Since I can't edit my email because security questions are not on the account
#283 [16:26] <NewMakin> So it's an infinite loop
#284 [16:27] <NewMakin> Absol could you help me anyhow?
#285 [16:32] <Anna> ?? bot
#286 [16:32] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#287 [16:32] <Anna> hm
#288 [16:33] <Anna> ??> NewMakin mojang/email
#289 [16:33] <Absol> NewMakin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#290 [16:33] <Absol> NewMakin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#291 [16:33] <Anna> if you can't access your email for your account, you'll have to contact mojang about it
#292 [16:33] <NewMakin> Sorry about spam, thank you for your help!
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#298 [17:28] <timiotita> hello my minecraft keeps crashing when I go to play
#299 [17:28] <timiotita> any reason why?
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#301 [17:46] * Jukemasterbf [webchat@c-73-34-171-165.hsd1.co.comcast.net] has joined #minecrafthelp
#302 [17:46] <Jukemasterbf> Has anyone gotten the bug where it freezes on startup on the mojang screen?
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#310 [18:20] * ARandomFurry [~Ravinia@ip68-230-48-75.ph.ph.cox.net] has joined #minecrafthelp
#311 [18:24] <ARandomFurry> Hello, I seem to be unable to download 1.12.2. I have removed my .minecraft directory already and it comes back with "The process cannot access the file because it is being used by another process". There only process accessing it is the launcher and there is only one of them running.
#312 [18:28] * arehn [webchat@cpe-121-213-38-156.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#313 [18:28] <arehn> hi
#314 [18:29] <arehn> i need help with logging in
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#318 [19:28] <NeonMeteor> Having a problem with an egpu
#319 [19:28] <NeonMeteor> Getting the standard error of unaccelerated pixels when attempting to use my nvidida 1070 egpu but it runs with integrated graphics
#320 [19:29] <NeonMeteor> any fixes??
#321 [19:31] * TheLord [webchat@97e37f7e.skybroadband.com] has joined #minecrafthelp
#322 [19:32] <TheLord> Can someone help me, when I go to install Minecraft it comes up with "Unable to update the Minecraft Native Launcher"
#323 [19:32] <TheLord> Can someone help me, when I go to install Minecraft it comes up with "Unable to update the Minecraft Native Launcher"
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#325 [19:34] * Marco5 [webchat@0541b11a.skybroadband.com] has joined #minecrafthelp
#326 [19:34] <Marco5> o/
#327 [19:35] * Marco5 [webchat@0541b11a.skybroadband.com] has quit. (Client Quit)
#328 [19:47] <ARandomFurry> Yeah, my launcher keeps saying the file is already accessed but the only thing accessing it is itself.
#329 [20:12] * parkeee [webchat@cpe-104-33-193-95.socal.res.rr.com] has joined #minecrafthelp
#330 [20:16] * coquelicot [webchat@CPEf0f24969e713-CMf0f24969e710.cpe.net.cable.rogers.com] has joined #minecrafthelp
#331 [20:16] <coquelicot> im trying to redownload minecraft but dont have access to my old email or know my security questions. what should i do
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#335 [20:25] * helpme [webchat@long01cpe32-134.tx.cablelynx.com] has joined #minecrafthelp
#336 [20:27] <helpme> when i try to rest my password it asks for my security questions and when i try to reset my security questions it asks for my password what kind of messed up system is this??
#337 [20:28] * elPanda07 [webchat@ip159-153-15-186.ct.co.cr] has joined #minecrafthelp
#338 [20:28] <elPanda07> Hola?
#339 [20:28] * helpme [webchat@long01cpe32-134.tx.cablelynx.com] has quit. (Client Quit)
#340 [20:29] <elPanda07> Hello?
#341 [20:30] * parkeee [webchat@cpe-104-33-193-95.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#342 [20:36] * e_l1997 [~quassel@2.68.10.210.mobile.tre.se] has quit. (Read error: Connection reset by peer)
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#345 [20:49] <elPanda07> Is anyone here?
#346 [20:51] * muna [webchat@CPE-58-164-41-47.lnse5.ken.bigpond.net.au] has joined #minecrafthelp
#347 [20:52] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#348 [20:57] * Rwrose02 [webchat@99-36-242-32.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#349 [20:57] <Rwrose02> Whenever I connect to a lan server I disconnect after ~5 minutes
#350 [21:02] <CubeTheThird> Rwrose02, what error message does it give you?
#351 [21:07] * muna [webchat@CPE-58-164-41-47.lnse5.ken.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#352 [21:09] * bells [webchat@220-235-3-123.dyn.iinet.net.au] has joined #minecrafthelp
#353 [21:09] <bells> mine is saying "Unable to create temporary directory." what do i do
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#357 [22:13] * thelounge81 [webchat@c-73-102-117-116.hsd1.in.comcast.net] has joined #minecrafthelp
#358 [22:14] <thelounge81> So, i deleted my email account that i was using for Minecraft, and i am putting in the right password because i have written it down in my notes. I am using the password with the email but it wont work and i cant change my password since i delete my email account what should i do?
#359 [22:16] <thelounge81> I dont know what to do, and i dont want to create another account because i would have to pay for the whole game again.
#360 [22:19] * ccodered [webchat@c-73-136-192-137.hsd1.tx.comcast.net] has joined #minecrafthelp
#361 [22:19] <CubeTheThird> thelounge81, around when did you buy the account?
#362 [22:19] <ccodered> i need help accessing my mojang account
#363 [22:20] <CubeTheThird> ccodered, what's the problem?
#364 [22:20] <ccodered> I don't know the email I have linked to my mojang account
#365 [22:20] <thelounge81> Ummm... like 3 years ago i believe
#366 [22:20] <ccodered> I believe I have the correct username and password
#367 [22:20] <CubeTheThird> thelounge81, so in ~2015 ?
#368 [22:21] <thelounge81> I believe so
#369 [22:21] <CubeTheThird> ccodered, what's the username?
#370 [22:21] <ccodered> ccodered
#371 [22:21] <CubeTheThird> thelounge81, what method of payment did you use when purchasing the account?
#372 [22:21] <thelounge81> Paypal
#373 [22:21] <ccodered> I think i used paypal or Discover card
#374 [22:22] <CubeTheThird> thelounge81, ah ok good then. You should be able to find the receipt for the purchase on your paypal account. You can contact Mojang with that to recover it
#375 [22:22] <CubeTheThird> ??> thelounge81 mojang/email
#376 [22:22] <Absol> thelounge81: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#377 [22:22] <Absol> thelounge81: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#378 [22:22] <CubeTheThird> ccodered, when did you purchase it?
#379 [22:22] <thelounge81> Okay, thank you so much! I hope this works.
#380 [22:23] <ccodered> probably around 2012-2013
#381 [22:23] <CubeTheThird> ccodered, hmm ok that would make sense. From what I can see, your username was changed several times, suggesting the account was compromised. You'll definitely have to contact Mojang with help recovering it
#382 [22:23] <CubeTheThird> ccodered, if it was paypal, you'll have to check the old records for the purchase
#383 [22:23] <CubeTheThird> ??> ccodered paypal/history
#384 [22:23] <Absol> ccodered: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#385 [22:24] <ccodered> how can I talk to support
#386 [22:24] <CubeTheThird> ??> ccodered mojang/email
#387 [22:24] <Absol> ccodered: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#388 [22:24] <Absol> ccodered: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#389 [22:32] * bob345 [webchat@172-223-241-209.dhcp.chtrptr.net] has joined #minecrafthelp
#390 [22:34] <bob345> i'm having issues with failed to download errors. haven't been able to load Minecraft without deleting the folder since version 1.12.2 came out. I don't have any of the programs installed listed in the bug report
#391 [22:36] <CubeTheThird> bob345, hmm let's run a scan to see if you have anything else that may conflict
#392 [22:36] <CubeTheThird> ??> bob345 tools/hjt
#393 [22:36] <Absol> bob345: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#394 [22:36] <Absol> bob345: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#397 [22:44] * thelounge81 [webchat@c-73-102-117-116.hsd1.in.comcast.net] has left #minecrafthelp
#398 [22:46] * Kingretropixel [webchat@ti0059a400-1507.bb.online.no] has joined #minecrafthelp
#399 [22:47] <Kingretropixel> Hey, i am having issues with my minecraft server. I can log into it myself but none of my friends can.
#400 [22:47] <CubeTheThird> Kingretropixel, are you hosting the server on your own computer?
#401 [22:48] <Kingretropixel> Yes, on a windows 8 computer
#402 [22:48] <CubeTheThird> Kingretropixel, ok. Did you port forward?
#403 [22:49] <Kingretropixel> As far as I know I have port forwarded correctly
#404 [22:49] <Kingretropixel> I went to my router settings, set my port and forwarded it on both settings
#405 [22:50] <CubeTheThird> Kingretropixel, ok. In the server.properties file, did you make any changes to the server-ip?
#406 [22:50] <Kingretropixel> No I left it blank
#407 [22:50] <Kingretropixel> (Also by "both settings" I refer to both TCP and UDP)
#408 [22:51] <CubeTheThird> Kingretropixel, ok good. Did you forward port 25565 ?
#409 [22:51] <Kingretropixel> yes
#410 [22:51] <Kingretropixel> And the lan-ip is the same IP as the one I entered to log onto my router settings
#411 [22:52] <CubeTheThird> Kingretropixel, hmm ok that sounds correct. can I assume you are connecting with localhost ?
#412 [22:53] <Kingretropixel> localhost?
#413 [22:53] <CubeTheThird> Kingretropixel, or 127.0.0.1 perhaps?
#414 [22:53] <Kingretropixel> I'm afraid I don't understand your question.
#415 [22:53] <Kingretropixel> What is localhost?
#416 [22:55] <CubeTheThird> Kingretropixel, localhost is a shortcut for 127.0.0.1, which is a special IP that points to your own computer
#417 [22:55] <CubeTheThird> Kingretropixel, normally, if you host a server on the same computer you use to play, you can use localhost to connect to it
#418 [22:56] <Kingretropixel> I do not use the same computer to play that I host the server on
#419 [22:56] <CubeTheThird> Kingretropixel, ahhh ok
#420 [22:56] <CubeTheThird> Kingretropixel, and the lan IP of the computer hosting the server is the one you forwarded the port to, yes?
#421 [22:57] <Kingretropixel> The Ip I forwarded my port to is the default gateway ip
#422 [22:58] * PR [webchat@c-73-48-140-30.hsd1.ca.comcast.net] has joined #minecrafthelp
#423 [22:58] <CubeTheThird> Kingretropixel, ahh ok that doesn't sound correct. You should be forwarding it to the IPv4 address, which is the same address you use to connect to it from your own PC
#424 [22:59] <Kingretropixel> Alright i'm changing it now
#425 [22:59] <Kingretropixel> What adress should others use to log onto my server by the way?
#426 [22:59] <Kingretropixel> I know it's an IP address followed by colon then the port number
#427 [22:59] <Kingretropixel> but I'm not sure which IP adress
#428 [23:00] <CubeTheThird> Kingretropixel, because you are using the default port for the game (25565) they don't need the port. The IP they should use is your public address. The easiest way to find it is by doing a google search for "my IP address". I can tell you right now yours is: 80.212.176.234
#429 [23:00] <Kingretropixel> So they only have to enter my IP address to join my server?
#430 [23:01] <CubeTheThird> Kingretropixel, yes that is correct
#431 [23:01] <CubeTheThird> Kingretropixel, I can also confirm that it's now working :p
#432 [23:01] <Kingretropixel> is there a way I can test this without asking one of my friends to log in?
#433 [23:01] <bob345> Absol https://paste.ubuntu.com/p/nZpHP6pMm8/
#434 [23:01] <Kingretropixel> Will it work for me to log in with the same IP address even if I am on the same network?
#435 [23:01] <CubeTheThird> Kingretropixel, I can test it here
#436 [23:01] <CubeTheThird> !mcping 80.212.176.234
#437 [23:02] <Absol> CubeTheThird: The server is running 1.12.2, has 0 players, replied in 270.911 ms
#438 [23:02] <CubeTheThird> Kingretropixel, when you're on the same network, you have to use a lan IP
#439 [23:02] <CubeTheThird> bob345, one moment
#440 [23:03] <Kingretropixel> Ah I see
#441 [23:03] <Kingretropixel> Can you confirm that the server is working now?
#442 [23:03] <CubeTheThird> Kingretropixel, yes I can confirm
#443 [23:04] <CubeTheThird> bob345, hmm I'm not seeing anything in particular installed that could be blocking the downloads. Let's try doing a malware scan
#444 [23:04] <Kingretropixel> Thank you so much for your help! this is my first time even opening windows powershell to find that vp4 address so it was a real pain the rear to get this up and running
#445 [23:04] <CubeTheThird> ??> bob345 av/adwcleaner
#446 [23:04] <Absol> bob345: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#447 [23:04] <Absol> bob345: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#448 [23:04] <CubeTheThird> Kingretropixel, haha no problem!
#449 [23:05] <PR> I just downloaded forge and I have mods with it, including optifine. Now I can't get on to minecraft
#450 [23:05] <CubeTheThird> PR, are you able to get on vanilla minecraft?
#451 [23:06] <PR> Yes, I am
#452 [23:07] <CubeTheThird> PR, sorry, can't really help you then. This chatroom mainly assists with vanilla minecraft. I recommend you ask about the issue on the minecraft forums, or search see if someone else has had the same issue
#453 [23:07] <PR> Okay
#454 [23:07] * PR [webchat@c-73-48-140-30.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#455 [23:14] <bob345> Absol https://paste.ubuntu.com/p/2wnc4MCXTV/
#456 [23:15] <CubeTheThird> bob345, hmm doesn't appear to have found anything ( Absol is a bot by the way). What error message(s) are you getting when the downloads fail>
#457 [23:15] <CubeTheThird> ?
#458 [23:17] <bob345> I have to delete the .minecraft folder to get it to open. next time I run it I have to do the same thing.
#459 [23:18] <CubeTheThird> bob345, what happens if you don't delete it?
#460 [23:18] * Ninja [webchat@bbb72-0-171-63.bendbroadband.com] has joined #minecrafthelp
#461 [23:19] <Ninja> I cant loggin to my account and its been 3 days
#462 [23:19] <Ninja> can anyone help me
#463 [23:19] <CubeTheThird> Ninja, what happens when you try?
#464 [23:19] <bob345> game loads normally
#465 [23:20] <bob345> https://paste.ubuntu.com/p/kTwzqjhHnc/
#466 [23:20] <Ninja> it sais username and password are incorrect
#467 [23:20] <CubeTheThird> Ninja, can I assume you've tried resetting your password?
#468 [23:20] <Ninja> yeah
#469 [23:20] <CubeTheThird> bob345, hmm did you install the game into a OneDrive folder?
#470 [23:21] <CubeTheThird> Ninja, are you receiving the password reset emails?
#471 [23:21] <Ninja> yes
#472 [23:21] <Ninja> and this happens to me alot
#473 [23:21] <bob345> yes that is where the launcher is pointed.
#474 [23:22] <CubeTheThird> bob345, I would highly recommend you install it in a different location. The onedrive service may be conflicting with the game launching
#475 [23:23] <CubeTheThird> Ninja, are you on a public network, such as at a school or library?
#476 [23:23] <Ninja> nope
#477 [23:24] <CubeTheThird> Ninja, is there anyone else on your network who may try logging into a mojang account (either in the game on a website)?
#478 [23:24] <Ninja> no
#479 [23:25] <Ninja> Cube that last person that helped me found the issue on hijackthis
#480 [23:26] <CubeTheThird> Ninja, oh? do you still have the report?
#481 [23:26] <Ninja> i can make another one?
#482 [23:27] <CubeTheThird> Ninja, sure. Do you need the link to the program?
#483 [23:27] <Ninja> no
#484 [23:28] <Ninja> https://paste.ubuntu.com/
#485 [23:28] <Ninja> woops
#486 [23:29] <bob345> odd. it has worked for quite some time that way. how else would you recommend accessing your data from multiple machines?
#487 [23:29] <bob345> seems to be a new feature with 1.12.2
#488 [23:29] <Ninja> https://paste.ubuntu.com/
#489 [23:30] <Ninja> its not pasting
#490 [23:30] <CubeTheThird> Ninja, make sure you put something in the "poster" box when submitting
#491 [23:30] <Ninja> https://paste.ubuntu.com/p/XWbmRsRg8K/
#492 [23:30] <CubeTheThird> bob345, well first, did you confirm that it works fine when not using onedrive?
#493 [23:31] <bob345> it does
#494 [23:31] <CubeTheThird> Ninja, are you using a VPN?
#495 [23:31] <Ninja> nope
#496 [23:31] <CubeTheThird> Ninja, any reason you've got OpenVPN running?
#497 [23:32] <Ninja> ill look
#498 [23:32] <CubeTheThird> bob345, hmm ok. What data are you looking to share? you don't necessarily need to sync all of the files. I'd recommend just doing the saves folder if you're talking about game saves
#499 [23:33] <Ninja> i looked and it did say i had a vpn
#500 [23:33] <CubeTheThird> Ninja, I'd recommend you disable the service, reboot and try again
#501 [23:33] <Ninja> ok
#502 [23:33] <Ninja> should i come back here if it dosent work?
#503 [23:33] <CubeTheThird> Ninja, sure
#504 [23:33] <Ninja> ok
#505 [23:34] <Ninja> thank you
#506 [23:37] <bob345> server lists, saved games, settings, screenshots. I would say most of what is in the .minecraft folder.
#507 [23:38] * Ninja [webchat@bbb72-0-171-63.bendbroadband.com] has joined #minecrafthelp
#508 [23:38] <Ninja> welp im back
#509 [23:39] <Ninja> resting didn't help
#510 [23:40] <Ninja> CubeTheThird are you still there?
#511 [23:42] <Ninja> my acount is broken
#512 [23:43] <Ninja> nvm\
#513 [23:50] <CubeTheThird> bob345, hmm I'm not sure what settings you can use for onedrive, but might it be possible to choose specific files in the folder, or ignore certain ones?