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#3 [00:05] * Absol kicked LM from #minecrafthelp (Reason: M :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#4 [00:05] <MrTagger> I have been having problems with the game loading. Everytime I tried to launch the game it would crash and send me back to the launcher.
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#9 [00:40] <hel105> helloworld
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#13 [00:51] <bob345> I've tried a bunch of things. no of them seem to work. I've shut of syncing, changed folder permissions etc. It doesn't look like the game can read that folder on my machine anymore. When I hit the arrow by the game directory option in the launcher it says "Could not open the game directory. Please make sure the folder path is valid:"
#14 [00:52] <bob345> same issue on multiple machines and accounts.
#15 [01:16] * Amindmine [webchat@76-253-8-229.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#16 [01:17] <Amindmine> hello
#17 [01:17] <Amindmine> I just migrated my old minecraft account to a new mojang account but I cant download minecraft
#18 [01:18] <Amindmine> please keep in mind I paid for minecraft and even played it before I got a new computer and new mojang account
#19 [01:18] <Amindmine> hello?
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#22 [01:50] * Twisted [webchat@220-235-149-236.dyn.iinet.net.au] has joined #minecrafthelp
#23 [01:51] <Twisted> When I try to launch 1.12.2 Optifine it crashes and says 'It looks like you are using an unsupported modified version of the game.'
#24 [01:53] <Anna> optifine is an unspoorted modification of the game
#25 [01:53] <Twisted> When was this a thing?
#26 [01:53] <Anna> since optifine was made?
#27 [01:53] <Anna> it's a mod
#28 [01:54] <Anna> see if your game still crashes with vanilla latest release
#29 [01:54] <Twisted> I could play the game all today until now though
#30 [01:54] <Twisted> And yes it does
#31 [01:54] <Anna> what does it say then?
#32 [01:54] <Twisted> But it only says 'The game crashed whilst initizializing the game'
#33 [01:54] <Anna> no other information?
#34 [01:54] <Twisted> I've tried re-installing
#35 [01:54] <Twisted> Nope
#36 [01:55] <Anna> ??> Twisted tools/hjt
#37 [01:55] <Absol> Twisted: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#38 [01:55] <Absol> Twisted: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#39 [01:55] <Anna> that might get more info
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#43 [02:58] <Webchat_21022> Hi, I cannot load minecraft 1.12.2 on windows 7. I downloaded it yesterday and it played ok.
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#46 [03:29] * HippyHippa [webchat@c114-76-209-181.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#47 [03:29] <HippyHippa> hi
#48 [03:30] <HippyHippa> #minecrafthelp
#49 [03:31] <Cluelessfool> I keep receiving the error message below when I click Play in the minecraft client
#50 [03:31] <Cluelessfool> https://paste.ubuntu.com/p/ckXJB2zM8r/plain/
#51 [03:32] <Cluelessfool> I am unsure how to resolve the issue and would appreciate any assistance
#52 [03:32] <HippyHippa> same
#53 [03:32] <Cluelessfool> you have the same issue?
#54 [03:32] <HippyHippa> I keep on recieving error
#55 [03:32] <HippyHippa> yes
#56 [03:32] <HippyHippa> when I press play
#57 [03:33] <Cluelessfool> is it the same error? cannot create a file that already exists?
#58 [03:35] <HippyHippa> it says Unable to create temporary directory
#59 [03:35] <HippyHippa> is anyone going to get back?
#60 [03:35] <HippyHippa> its been like that for 10 hours max lol
#61 [03:37] <HippyHippa> #minecrafthelp
#62 [03:39] <HippyHippa> HELP
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#64 [03:41] * HippyHippa [webchat@c114-76-209-181.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#65 [03:42] <HippyHippa> how do I register my account for this Minecraft chat
#66 [03:45] <Andrio> Cluelessfool, what version of the launcher is that?
#67 [03:45] <HippyHippa> Andrio
#68 [03:46] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#69 [03:46] <HippyHippa> My one says Error Unable to create temporary directory.
#70 [03:47] <Andrio> HippyHippa, I can't troubleshoot that on Macs, I'm afraid
#71 [03:47] <HippyHippa> What do you mean?
#72 [03:47] <Andrio> HippyHippa, also it mentions in the rules and on the minecraftirc.net landing page how to register.
#73 [03:48] <HippyHippa> so what can I do it has been like that for atlas 10hr
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#76 [03:53] * HippyHippa [webchat@c114-76-209-181.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#77 [03:53] <HippyHippa> Andrio I got disconnected ......... How do i fix now my Minecraft?
#78 [03:54] <Andrio> HippyHippa, wait for someone who knows more about Macs
#79 [03:54] <HippyHippa> how do u know lol I have a mac
#80 [03:54] <HippyHippa> Do you know anyone?
#81 [03:55] <Andrio> HippyHippa, the webchat client shows you're either on a Mac or an iPhone pretending to be a MAc.
#82 [03:55] <Andrio> HippyHippa, no
#83 [03:55] <HippyHippa> Ugh I really need help now!
#84 [03:57] * Cluelessfool [webchat@101.173.26.107] has quit. (Quit: webchat.esper.net)
#85 [03:58] <HippyHippa> Andrio sooooo do I wait and what do I write on chat to someone to answer?
#86 [03:59] <Andrio> HippyHippa, if it's been long enough for your question not to be visible any more, you may probably ask again
#87 [03:59] <HippyHippa> Anyone know about Macs more to help me out?
#88 [03:59] <HippyHippa> ok
#89 [04:00] <HippyHippa> Andrio Do you think I need delete the application and download it again?
#90 [04:00] <Andrio> HippyHippa, you can try that.
#91 [04:00] <HippyHippa> Andrio I will do now
#92 [04:06] * HippyHippa [webchat@c114-76-209-181.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#93 [04:06] <HippyHippa> Andrio
#94 [04:07] <HippyHippa> Andrio it worked
#95 [04:07] <Andrio> Oh
#96 [04:08] <HippyHippa> I deleted the application then I downloaded it again and it works!!
#97 [04:08] <Andrio> hm
#98 [04:08] <HippyHippa> Do you know why?
#99 [04:09] <Andrio> HippyHippa, no
#100 [04:09] <Andrio> HippyHippa, maybe it wasn't installed properly
#101 [04:10] <HippyHippa> I have had it installed for A LONG TIME
#102 [04:11] <Andrio> Indeed
#103 [04:36] * LuckyDucks6 [webchat@121.211.177.16] has joined #minecrafthelp
#104 [04:37] <LuckyDucks6> Hello, I am having trouble trying to log into my minecraft it is saying : https://www.youtube.com/watch?v=T9poyFr1ksI
#105 [04:38] <LuckyDucks6> it's saying : https://paste.ubuntu.com/p/ycFHbKv5Wb/
#106 [04:38] <LuckyDucks6> please help me i really want to play minecraft
#107 [04:38] <Andrio> LuckyDucks6, it's saying 'No space left on device'?
#108 [04:38] <LuckyDucks6> mhm
#109 [04:39] <Andrio> LuckyDucks6, so free up some space?
#110 [04:39] <LuckyDucks6> how do i do that
#111 [04:39] <LuckyDucks6> delete some files?
#112 [04:39] <Andrio> LuckyDucks6, yes.
#113 [04:39] <LuckyDucks6> ok thank you
#114 [04:39] <LuckyDucks6> please stay
#115 [04:39] <LuckyDucks6> in touch
#116 [04:39] <Andrio> ok
#117 [04:39] <LuckyDucks6> and ill tell you if it works
#118 [04:40] <LuckyDucks6> It worked!
#119 [04:40] <LuckyDucks6> Thank you so much
#120 [04:40] <Andrio> no problem.
#121 [04:41] <LuckyDucks6> Thank you for taking the time to help me!
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#128 [06:52] <TheLord> Can someone please help me, I have downloaded the .msi from minecraft.net and go to install, it does the first bit and puts the minecraft icon on my desktop, then when I click that is says "Unable to update the Native Launcher"
#129 [06:59] * MatijaNeon [webchat@93-141-151-237.adsl.net.t-com.hr] has joined #minecrafthelp
#130 [06:59] <MatijaNeon> hello?
#131 [07:00] <MatijaNeon> Is somebody here
#132 [07:01] * Sophie [webchat@197-89-99-56.dsl.mweb.co.za] has joined #minecrafthelp
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#134 [07:02] <Sophie> Hello. I need some help with downloading a forge, it always tells me that my computer is "protecting me froma virus" what do I do?
#135 [07:02] <Andrio> Sophie, what antimalware do you have?
#136 [07:03] <Sophie> uhh I have multiple
#137 [07:03] <TheLord> Can someone please help me, I have downloaded the .msi from minecraft.net and go to install, it does the first bit and puts the minecraft icon on my desktop, then when I click that is says "Unable to update the Native Launcher"
#138 [07:03] <Andrio> Sophie, which ones?
#139 [07:04] <Sophie> Such as avast, Mcafee and Acrobat reader
#140 [07:04] <Andrio> Acrobat Reader?
#141 [07:04] <Sophie> yes
#142 [07:04] <Andrio> Sophie, remove McAfee
#143 [07:04] <Sophie> okay
#144 [07:04] <Andrio> ??> Sophie AV/McAfee
#145 [07:04] <Absol> Sophie: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#146 [07:05] <Absol> Sophie: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#147 [07:06] <Sophie> Im still having a problem. I have deleted McAfee but then when I try to open the forge it says "Windows has protected your PC" Is it maybe a faulty download?
#148 [07:07] <Andrio> Sophie, where did you download Forge from?
#149 [07:08] <Sophie> AdFoc.Us
#150 [07:08] <Sophie> https://files.minecraftforge.net/
#151 [07:09] <Andrio> ok
#152 [07:09] <Andrio> Sophie, you can probably ignore the warning then.
#153 [07:10] <Sophie> Thats the thing, whenever i try to open it it comes up with "windows has protected your pc" and the only option is "ok"
#154 [07:12] <Sophie> what do i do??
#155 [07:13] <Andrio> Sophie, there should be a 'more information' link there
#156 [07:13] <Sophie> yes
#157 [07:14] <Andrio> Sophie, that gives you the option to run the thing anyway.
#158 [07:15] * am_d [webchat@p57A970EA.dip0.t-ipconnect.de] has joined #minecrafthelp
#159 [07:19] <Sophie> oh okay
#160 [07:20] <Sophie> thanks
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#163 [07:35] * chatter [webchat@adsl-24.46.190.42.tellas.gr] has joined #minecrafthelp
#164 [07:35] <chatter> hi
#165 [07:35] <chatter> i got a problem
#166 [07:35] <Odysseius> chatter, Hello
#167 [07:35] <Odysseius> chatter, What problem?
#168 [07:36] <chatter> my code for windows 10 edition of Minecraft has been already redeemed in one old account that i have deleted. Can i get a valid copy to my new ms account?
#169 [07:37] <Odysseius> chatter, The chances of that are fairly slim unfortunately, but you can still try to contact Microsoft Account Support to see if they can transfer the old code.
#170 [07:38] <chatter> alright i got one more question
#171 [07:39] <chatter> if i run an mc server on 1.12 will biomes of the map etc get updated when i change it to 1.13?
#172 [07:42] <Odysseius> chatter, Parts of the world that generated on 1.12 will stay the way they are
#173 [07:42] <chatter> so only uncreated chunks will be generated to the current version a server is using right?
#174 [07:43] <Odysseius> chatter, Now, since a few versions ago, in some cases there is "retrogeneration" for certain structures, meaning that if a chunk has already been generated, but the player hasn't spent a lot of time in it, and in 1.13, there would be a structure there, the structure will still spawn in already generated chunks.
#175 [07:43] <Odysseius> chatter, As far as biomes go, yes. They'll stay the same way
#176 [07:44] <chatter> alright ty :D
#177 [08:02] <am_d> forget my password for this account: dennisunruh@gmx.net
#178 [08:02] <Odysseius> ??> am_d account/forget-password
#179 [08:02] <Odysseius> ??> am_d account/forgot-password
#180 [08:02] <Odysseius> argh
#181 [08:02] <Odysseius> ??> am_d account/forgot-password
#182 [08:02] <Odysseius> ??> am_d account/password
#183 [08:03] <Odysseius> am_d, One second.
#184 [08:03] <am_d> i´m sry. i´m from germany. Can i speak/write in germany?
#185 [08:03] <Odysseius> ??> am_d account/reset-password
#186 [08:03] <Absol> am_d: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#187 [08:03] <Absol> am_d: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#188 [08:03] <Odysseius> am_d, English only please.
#189 [08:05] <am_d> well i forget my passwort for my email too and the email so i want to change it
#190 [08:05] <Odysseius> am_d, https://account.mojang.com/changeemail/request
#191 [08:15] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#192 [08:42] <TheLord> Hello, can someone help me?
#193 [08:43] <Odysseius> TheLord, What with?
#194 [08:43] <TheLord> I have downloaded the .msi from minecraft.net and go to install, it does the first bit and puts the minecraft icon on my desktop, then when I click that is says "Unable to update the Native Launcher"
#195 [08:44] <Odysseius> TheLord, Try using this instead: http://launcher.mojang.com/mc/launcher/win/b06079c75cb616544a6dbf83108db9a3265e1242/MinecraftLauncher.exe
#196 [08:45] <TheLord> Nope still the same issue
#197 [08:45] <am_d> my request denied can anyone send it again
#198 [08:45] <Odysseius> TheLord, What Antivirus Program are you using?
#199 [08:46] <Odysseius> am_d, https://account.mojang.com/changeemail/request
#200 [08:46] <am_d> thank you
#201 [08:46] <TheLord> I haven't got one, I have also disabled my firewall
#202 [08:46] <Odysseius> ??> TheLord tools/hjt
#203 [08:46] <Absol> TheLord: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#204 [08:46] <Absol> TheLord: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#205 [08:49] <TheLord> https://paste.ubuntu.com/p/77cV7QNSBt/
#206 [08:51] <am_d> everytime i want to change it it came the massage "too many request" or "request denied"
#207 [08:52] <Odysseius> TheLord, In your "C:\Program Files (x86)\Minecraft" folder, delete all files. Then, use this to first uninstall Minecraft, then after restarting your PC use it to install it again: https://launcher.mojang.com/download/MinecraftInstaller.msi
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#210 [08:57] <TheLord> Done all that, the problem still comes up
#211 [08:58] * am_d [webchat@p57A970EA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#212 [08:58] <Odysseius> TheLord, Turn off your VPN.
#213 [08:58] * am_d [webchat@p57A970EA.dip0.t-ipconnect.de] has joined #minecrafthelp
#214 [08:59] <am_d> sry i have to ask for email change again...windows problems are so annoying
#215 [08:59] <Odysseius> am_d, Contact Mojang with your transaction ID.
#216 [08:59] <Odysseius> ??> am_d account/trans-id
#217 [08:59] <Absol> am_d: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#218 [09:00] <Odysseius> ??> am_d account/send-email
#219 [09:00] <TheLord> I don't have a vpn, I uninstalled it yesterday
#220 [09:00] <Absol> am_d: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#221 [09:00] <Absol> am_d: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#222 [09:00] <Odysseius> TheLord, Windscribe is still installed, and running.
#223 [09:02] <am_d> well i cant logging in my email cause i forget my password for it and i want to change it....dennisunruh@gmx.net and the username is OoShadowmanoO
#224 [09:02] <Odysseius> am_d, You will have to contact Mojang, and you will need your transaction ID, like I said earlier.
#225 [09:02] <Odysseius> ??> am_d account/trans-id
#226 [09:02] <Absol> am_d: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#227 [09:02] <Odysseius> ??> am_d account/send-email
#228 [09:02] <Absol> am_d: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#229 [09:02] <Absol> am_d: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#230 [09:04] <TheLord> I can't find it anywhere, It was uninstalled yesterday
#231 [09:04] <Odysseius> TheLord, Check your running processes.
#232 [09:04] <Odysseius> TheLord, Via Task-Manager
#233 [09:05] * OfficixllNutella [webchat@178-189-173-65.adsl.highway.telekom.at] has joined #minecrafthelp
#234 [09:05] <OfficixllNutella> Hello
#235 [09:06] <OfficixllNutella> My Minecraft is not going
#236 [09:07] <Odysseius> ??> OfficixllNutella scold/pm
#237 [09:07] <Absol> OfficixllNutella: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#238 [09:07] <Odysseius> OfficixllNutella, Have you installed all Windows Updates?
#239 [09:09] <OfficixllNutella> No it is still "restart now" and I have already done today but it still is not. My ingame name is OfficixllNutlla
#240 [09:09] <Odysseius> OfficixllNutella, Contact Acer Support, and ask them for updates drivers for your graphics card.
#241 [09:10] <TheLord> I have gone through task manager and there is nothing in that, I went and deleted all "Windscribe" folders and even went through regedit and deleted the windscribe from that
#242 [09:10] <OfficixllNutella> how does it work?
#243 [09:10] <Odysseius> OfficixllNutella, Go to acer.com, and check out their support section.
#244 [09:10] <OfficixllNutella> ok
#245 [09:11] <OfficixllNutella> what should I ask??
#246 [09:11] <Odysseius> OfficixllNutella, Ask for graphics card driver updates.
#247 [09:11] <Odysseius> TheLord, So the folder "C:\Program Files (x86)\Windscribe" is completely empty?
#248 [09:11] <OfficixllNutella> k thx
#249 [09:12] <TheLord> Yeah there is no folder in program files called windscribe anymore
#250 [09:12] <Odysseius> TheLord, Restart your PC, then check if the issue is resolved.
#251 [09:12] <TheLord> Okay one moment then
#252 [09:13] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#253 [09:15] * OfficixllNutella [webchat@178-189-173-65.adsl.highway.telekom.at] has joined #minecrafthelp
#254 [09:15] <OfficixllNutella> https://paste.ubuntu.com/p/TFG3kqbNbg/
#255 [09:16] <OfficixllNutella> how can I ask something at acer.com?
#256 [09:16] <OfficixllNutella> oh lol
#257 [09:16] <OfficixllNutella> Odysseius how can I ask something at acer.com?
#258 [09:16] <Odysseius> OfficixllNutella, https://www.acer.com/ac/en/GB/content/support
#259 [09:16] * TheLord [webchat@97e37f7e.skybroadband.com] has joined #minecrafthelp
#260 [09:16] <OfficixllNutella> and them
#261 [09:17] <OfficixllNutella> then?
#262 [09:17] * thelounge72 [webchat@105.155.132.244] has joined #minecrafthelp
#263 [09:17] <Odysseius> OfficixllNutella, That website is pretty straight forward.
#264 [09:17] * thelounge72 [webchat@105.155.132.244] has quit. (Client Quit)
#265 [09:17] <TheLord> It still comes up
#266 [09:17] <Odysseius> OfficixllNutella, You can set it to a different language if you have issues understanding.
#267 [09:18] <Odysseius> ??> TheLord tools/hjt
#268 [09:18] <Absol> TheLord: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#269 [09:18] <Absol> TheLord: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#270 [09:18] <Odysseius> TheLord, A new one please.
#271 [09:19] <OfficixllNutella> as???
#272 [09:19] <TheLord> https://paste.ubuntu.com/p/tZtFbQSwFD/
#273 [09:19] <Odysseius> TheLord, Apparently still running. One second.
#274 [09:20] <OfficixllNutella> Odysseisus how can I change the language z.B. in German
#275 [09:20] <TheLord> I really don't know how :/
#276 [09:20] <Odysseius> OfficixllNutella, ... https://www.acer.com/ac/DE/at/content/support
#277 [09:21] <Odysseius> OfficixllNutella, sorry, this: https://www.acer.com/ac/de/AT/content/support
#278 [09:21] <OfficixllNutella> I am
#279 [09:21] <OfficixllNutella> and them
#280 [09:21] <Odysseius> TheLord, Are you sure there is no Windscribe folder in Program Files (x86)?
#281 [09:21] <OfficixllNutella> then*
#282 [09:21] <Odysseius> OfficixllNutella, The page is still pretty straight forward.
#283 [09:22] <OfficixllNutella> I am eleven ...
#284 [09:22] <TheLord> I'm sure
#285 [09:24] <Odysseius> OfficixllNutella, In that case, it may be better if you ask someone for help. While we are trying to help as much as we can, we're not here to provide support for basic computer skills.
#286 [09:24] <Odysseius> OfficixllNutella, That said, you may want to look into installing those Windows updates again as well.
#287 [09:25] <Odysseius> TheLord, What comes up if you just type "C:\Program Files (x86)\Windscribe" into the Windows Menu search bar?
#288 [09:25] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#289 [09:26] <Odysseius> OfficixllNutella, Make sure all Windows Updates are installing, and if something doesn't properly install, there may be something wrong with your system.
#290 [09:27] <OfficixllNutella> Odysseius, Tell me Do I have a ban? For whatever z.b because I've made a bug
#291 [09:27] <OfficixllNutella> ! umzwar I wanted to make the bug net but I've tried to play minecraft demo! for the short time but the demo version went longer! then I bought minecraft!
#292 [09:27] <Odysseius> OfficixllNutella, No, you are not banned in any way.
#293 [09:28] <TheLord> "windows can't find "C:\Program Files (x86)\Windscribe" Check the spelling and try again
#294 [09:28] * OfficixllNutella [webchat@178-189-173-65.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#295 [09:28] * OfficixllNutella [webchat@178-189-173-65.adsl.highway.telekom.at] has joined #minecrafthelp
#296 [09:28] <Odysseius> TheLord, In Windows Settings window, click on Network & Internet, and then click VPN. Make sure there is nothing, and that you aren't connected to anything.
#297 [09:28] <OfficixllNutella> Ok Thats makes my happy Odysseius
#298 [09:30] <OfficixllNutella> So I've asked this now and it has said try it again now it should be so with the Uptades
#299 [09:30] <OfficixllNutella> but
#300 [09:30] <OfficixllNutella> it is still the same as it is right now
#301 [09:31] <Odysseius> OfficixllNutella, In that case, there may be something wrong with your system.
#302 [09:31] <OfficixllNutella> ?
#303 [09:32] <Odysseius> OfficixllNutella, Please ask the system Administrator to install the updates for you.
#304 [09:32] <TheLord> Nope, no vpn it just asks me to add one
#305 [09:32] <OfficixllNutella> I'm waiting to see if my brother is at home. and then I ask him ok? Because he knows something good with such a thing!
#306 [09:32] <Odysseius> OfficixllNutella, Yes, that is okay.
#307 [09:34] <OfficixllNutella> My brother has left a note he is playing paintball with his friends and will come home tomorrow at 12 noon
#308 [09:34] <Odysseius> TheLord, In your "C:\Program Files (x86)\Minecraft" folder, is there a "nativelog.txt" file?
#309 [09:35] * Vytrzl [webchat@p54A3AA2A.dip0.t-ipconnect.de] has joined #minecrafthelp
#310 [09:35] <Vytrzl> Hey
#311 [09:35] * Rocky2 [webchat@h178.158.213.151.dynamic.ip.windstream.net] has joined #minecrafthelp
#312 [09:35] <OfficixllNutella> My brother has left a note he is playing paintball with his friends and will come home tomorrow at 12 noon Odysseius
#313 [09:36] <Vytrzl> Hey my Minecraft Account was hacked... i don´t know what i can do?
#314 [09:36] <Odysseius> ??> Vytrzl account/hacked
#315 [09:36] <Absol> Vytrzl: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#316 [09:36] <Rocky2> It will not let me play this modpack I just downloaded and I don't know why?
#317 [09:36] <Absol> Vytrzl: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#318 [09:36] <Odysseius> ??> Rocky2 mods
#319 [09:36] <Absol> Rocky2: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#320 [09:36] <TheLord> Yeah would you like me to put it on pastebin?
#321 [09:36] * Vytrzl [webchat@p54A3AA2A.dip0.t-ipconnect.de] has quit. (Client Quit)
#322 [09:37] <Odysseius> TheLord, Yes please.
#323 [09:37] <Rocky2> It is Nature's Beauty I just downloaded it and it will not work.
#324 [09:37] <TheLord> https://paste.ubuntu.com/p/Qw9vXDcpX2/
#325 [09:37] <OfficixllNutella> Odysseius My brother has left a note: he is playing paintball with his friends and will come home tomorrow at 12 noon! what can i do???????
#326 [09:37] <Odysseius> Rocky2, Read what Absol told you.
#327 [09:38] <Rocky2> I don't get what that means
#328 [09:38] <Odysseius> Rocky2, "We don't help with mods here."
#329 [09:38] <Rocky2> Oh where can I get help then?
#330 [09:39] <Odysseius> Rocky2, Try #FTB, or the Forums.
#331 [09:39] <Rocky2> How do I get to that
#332 [09:39] <Odysseius> OfficixllNutella, I cannot help you anymore, sorry, please ask someone for help as we cannot provide basic IT support here.
#333 [09:39] <Odysseius> Rocky2, /join #FTB
#334 [09:40] <Rocky2> where do I type that at?
#335 [09:41] <Odysseius> Rocky2, Here.
#336 [09:41] <Rocky2> Ok Thanks
#337 [09:41] <OfficixllNutella> ok that does not mean good bye. I'll write to you when my minecraft goes back
#338 [09:42] <OfficixllNutella> BYEEE
#339 [09:42] * OfficixllNutella [webchat@178-189-173-65.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#340 [09:45] <Odysseius> ??> TheLord av/malwarebytes
#341 [09:45] <Absol> TheLord: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#342 [09:45] <Absol> TheLord: Download it here: http://www.malwarebytes.org/
#343 [09:47] <TheLord> Am I just doing a scan?
#344 [09:47] <Odysseius> TheLord, Fullest possible scan.
#345 [09:49] <TheLord> That has done, Nothing was found
#346 [09:50] <Odysseius> TheLord, Please create a ticket on the bugtracker: https://bugs.mojang.com/
#347 [09:50] <Odysseius> TheLord, don't worry if it gets closed by another mod or helper, I will take care of it and make sure it stays open.
#348 [09:51] <Odysseius> TheLord, As for how to fix your issue, I really don't know.
#349 [09:51] <TheLord> This is a fresh install of windows 10 aswell, It was doing it before I reinstalled windows and no worries thank you so much for your help though
#350 [09:58] * Harry [webchat@host109-154-72-145.range109-154.btcentralplus.com] has joined #minecrafthelp
#351 [09:59] <Harry> hello
#352 [10:04] * dave [webchat@c-69-250-253-130.hsd1.va.comcast.net] has joined #minecrafthelp
#353 [10:05] * dave is now known as Guest69340
#354 [10:05] <Guest69340> Hey all, trying to run 1.12.2 and getting an error
#355 [10:05] <Harry> i was wondering if i could get help with stopping the mojang splash screen freezing when i load up minecraft
#356 [10:05] <Guest69340> "Error details: Cannot create a file when that file already exists"
#357 [10:06] * mcairmax [webchat@p4FD3F6B8.dip0.t-ipconnect.de] has joined #minecrafthelp
#358 [10:06] <Guest69340> "Path: C:/Users\dalmy\OneDrive\Documents\Curse\Minecraft\Install
#359 [10:06] <Guest69340> Exists: true"
#360 [10:06] * mcairmax [webchat@p4FD3F6B8.dip0.t-ipconnect.de] has quit. (Client Quit)
#361 [10:06] * Guest69340 [webchat@c-69-250-253-130.hsd1.va.comcast.net] has quit. (Client Quit)
#362 [10:06] <Harry> https://paste.ubuntu.com/p/gNQjPmvZ5H/
#363 [10:08] * thelounge91 [webchat@p4FD3F6B8.dip0.t-ipconnect.de] has joined #minecrafthelp
#364 [10:09] <thelounge91> Hi, can someone help me I forget my email but I got my cd-key
#365 [10:09] <Andrio> ??> Harry tools/HJT
#366 [10:09] <Absol> Harry: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#367 [10:09] <Absol> Harry: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#368 [10:09] <Andrio> ??> thelounge91 account/forgot-email
#369 [10:09] <Absol> thelounge91: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#370 [10:10] <thelounge91> I forgot my email and I don't know wich I got so I need help please. I got my cd-key but nothing more
#371 [10:11] <Andrio> ??> thelounge91 account/send-email
#372 [10:11] <Absol> thelounge91: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#373 [10:11] <Absol> thelounge91: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#374 [10:12] <thelounge91> Thanks alot :)
#375 [10:15] <Harry> here you go https://paste.ubuntu.com/p/QXkbDtpn5z/
#376 [10:18] <Andrio> Harry, get rid of PremierOpinion:
#377 [10:18] <Andrio> ??> Harry AV/ADWCleaner
#378 [10:18] * TheLord [webchat@97e37f7e.skybroadband.com] has quit. (Quit: webchat.esper.net)
#379 [10:18] <Absol> Harry: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#380 [10:18] <Absol> Harry: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#381 [10:18] <Harry> ok
#382 [10:19] * Harry [webchat@host109-154-72-145.range109-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#383 [10:26] * Harry [webchat@host109-154-72-145.range109-154.btcentralplus.com] has joined #minecrafthelp
#384 [10:26] <Harry> im back
#385 [10:26] <Harry> what do i do now
#386 [10:27] <Andrio> Harry, see whether Minecraft works now.
#387 [10:27] <Harry> ok
#388 [10:28] * Way [webchat@134.41.24.45] has joined #minecrafthelp
#389 [10:29] <Way> Whenever I launch my minecraft it just crashes on startup
#390 [10:29] <Way> is there a way to fix this?
#391 [10:29] <Harry> it works thanks!
#392 [10:30] <Andrio> ??> Way launcher/crash-log
#393 [10:30] <Absol> Way: We need to see your crash log, which is created after a crash.
#394 [10:30] <Absol> Way: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#395 [10:30] <Andrio> no problem.
#396 [10:31] * Harry [webchat@host109-154-72-145.range109-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#397 [10:32] <Way> https://paste.ubuntu.com/p/qbrRsTnYGr/
#398 [10:32] <Way> I've tried uninstalling and reinstalling as well
#399 [10:32] <Way> and trying different versions of java
#400 [10:35] <Way> Here's another crash report
#401 [10:35] <Way> https://paste.ubuntu.com/p/pxJMxW7XWV/
#402 [10:37] <Andrio> Way, does it happen on other servers?
#403 [10:37] <Way> I dont even get onto a server
#404 [10:37] <Way> I get to the main menu and it freezes
#405 [10:37] <Way> Through anything
#406 [10:38] <Andrio> Way, for both of those reports it looks like you were in multiplayer.
#407 [10:38] <Way> Those are the only two reports i have
#408 [10:39] <Way> I'll launch again and see if i can get a new one
#409 [10:40] <Way> Alright well this time it took a little bit longer to crash
#410 [10:40] <Way> But no matter what server I join I do crash
#411 [10:43] <Way> https://paste.ubuntu.com/p/DtBNWcmvWm/
#412 [10:43] <Way> here's the recent one
#413 [10:45] <Andrio> ??> Way win/.minecraft
#414 [10:45] <Absol> Way: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#415 [10:47] <Andrio> Way, is there a directory named server-resource-packs there?
#416 [10:47] <Way> No, just resource packs
#417 [10:47] <Andrio> Way, try creating one
#418 [10:48] <Way> Alright
#419 [10:48] <Way> Should I just send a screenshot of everything in the folder currently?
#420 [10:49] <Andrio> Way, no
#421 [10:49] <Way> I created the server-resource-packs like you said
#422 [10:50] <Andrio> ok
#423 [10:51] <Andrio> Way, does it still crash?
#424 [10:51] <Way> Yes
#425 [10:51] <Way> My crashes aren't adding to the crash report folder anymore for some reason either
#426 [10:52] <Andrio> Way, maybe try a newer version of Minecraft.
#427 [10:53] <Way> It still crashes
#428 [10:54] <Way> It didn't crash for a while now
#429 [10:54] <Way> But when i alt tab it crashes instantly
#430 [10:54] <Andrio> hm
#431 [10:55] <Way> i think it has to do with my java maybe
#432 [10:58] * TannerPalin [webchat@128.163.236.163] has joined #minecrafthelp
#433 [10:58] <Andrio> Way, can you get a crash report or launcher log from that?
#434 [10:59] <TannerPalin> I recently migrated my old minecraft account over and I am trying to get my copy of the windows 10 version for minecraft. I was given a code to redeem however it is saying that the code has already been used.
#435 [11:02] <Way> My crash reports dont change and neither does my launcher log
#436 [11:03] <Andrio> Way, try the older launcher from https://minecraft.net/download/alternative
#437 [11:03] <Way> Well swapping my runtime from javaw to java seems to have fixed it as well
#438 [11:03] <Andrio> hm
#439 [11:03] <Way> Is there a downside to using java over javaw?
#440 [11:03] <Way> or is it fine to leave it like this
#441 [11:03] <Andrio> Way, the console window
#442 [11:04] <Way> I also cant use resource packs apparently
#443 [11:04] * TannerPalin [webchat@128.163.236.163] has quit. (Quit: webchat.esper.net)
#444 [11:04] <Way> i'll try the old launcher
#445 [11:06] <Way> Ok so this is really weird
#446 [11:06] <Way> I found out that it's not actually "freezing"
#447 [11:06] <Way> when I alt tab it actually swaps it to the main menu
#448 [11:06] <Way> but my screen is stuck on what i saw last
#449 [11:07] <Way> so i can freely click on places that the main menu allows me to click on and then join a server off of it
#450 [11:07] <Andrio> oh
#451 [11:07] <Way> don't know if that means anything
#452 [11:07] * Jasanth [webchat@cpc121936-walt26-2-0-cust243.13-2.cable.virginm.net] has joined #minecrafthelp
#453 [11:08] <Jasanth> ok i got an annoying problem
#454 [11:08] <Jasanth> so basically i load the game - everything normal
#455 [11:08] <Jasanth> i go into the game
#456 [11:08] <Jasanth> and i play as normal
#457 [11:08] * Reb3 [webchat@104-13-34-112.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#458 [11:08] <Jasanth> as soon as i go to the options menu
#459 [11:08] <Jasanth> my game crashes
#460 [11:09] <Jasanth> any help?
#461 [11:09] <Reb3> hey im trying to get on minecraft 1.8.9 because i use that for pvp but it keeps crashing anybody got an idea why
#462 [11:10] <Jasanth> first of all why you still playing 1.8 you noob go update and play 1.9 pvp
#463 [11:10] <Reb3> dude 1.8.9 is the best for pvp
#464 [11:10] <Jasanth> lel play 1.9
#465 [11:10] <Reb3> nah
#466 [11:10] <Reb3> but thanks for the advice
#467 [11:10] <Jasanth> its just spam clicking. 1.9 is much more interesting and difficult
#468 [11:11] <Way> people can have opinions lol
#469 [11:11] <Reb3> yea but i just like 1.8.9 pvp better
#470 [11:11] <Way> i prefer 1.8.9 as well
#471 [11:11] <Jasanth> btw do anyone actually help here/
#472 [11:11] <Jasanth> ?
#473 [11:11] <Reb3> heck even somke youtubers use 1.8.9 for pvp
#474 [11:11] <Reb3> idk
#475 [11:12] <Jasanth> this is pointless imma have crashed mc for life ;P
#476 [11:12] * AkaGene [webchat@h90.208.89.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#477 [11:12] <Reb3> nobody is helping so i guess ill go to youtube for help
#478 [11:12] * Jasanth [webchat@cpc121936-walt26-2-0-cust243.13-2.cable.virginm.net] has quit. (Client Quit)
#479 [11:12] * Jasanth [webchat@cpc121936-walt26-2-0-cust243.13-2.cable.virginm.net] has quit. (Client Quit)
#480 [11:12] * Reb3 [webchat@104-13-34-112.lightspeed.tukrga.sbcglobal.net] has left #minecrafthelp
#481 [11:12] <Way> I'm pretty sure andrio is currently busy
#482 [11:13] <Way> he was helping me out
#483 [11:15] <Way> Well I appreciate your help Andrio but it looks like this problem is beyond fixing right now
#484 [11:15] <Way> I'll try again some other time
#485 [11:18] * Way [webchat@134.41.24.45] has quit. (Quit: webchat.esper.net)
#486 [11:19] * Odysseius_ [~Odysseius@109.246.20.26] has joined #minecrafthelp
#487 [11:19] * Way [webchat@134.41.24.45] has joined #minecrafthelp
#488 [11:19] <Way> Well I just came back to say I fixed it
#489 [11:20] <Way> It was actually my discord overlay that was causing it to bug out
#490 [11:20] <Way> Just letting you know in case someone else has a similar issue to me
#491 [11:20] * Way [webchat@134.41.24.45] has quit. (Client Quit)
#492 [11:26] * tiouest [webchat@47.54.89.173] has joined #minecrafthelp
#493 [11:27] <tiouest> i purshase minecraft and i enter my code but he said he was already been used so i need to know the date and the hours of when the code was enter
#494 [11:28] <tiouest> to get my money back
#495 [11:29] * frefre [webchat@a94-132-68-195.cpe.netcabo.pt] has joined #minecrafthelp
#496 [11:29] <frefre> hi
#497 [11:29] <frefre> i need help
#498 [11:30] <frefre> can i get help ?
#499 [11:30] <frefre> hy ?
#500 [11:30] <GreyVulpine> Only if you tell us exactly what you need help with.
#501 [11:31] <frefre> I lose my E-mail i want change it wat i need to do ?
#502 [11:31] <GreyVulpine> frefre - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#503 [11:32] * AkaGene [webchat@h90.208.89.75.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#504 [11:35] * frefre [webchat@a94-132-68-195.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#505 [11:39] * TurkeyBiscuit29 [webchat@78.152.235.80] has joined #minecrafthelp
#506 [11:41] <TurkeyBiscuit29> I cant remember what email address I used, I know my Username and Password but i need to re download the game and it wants my email. how do i find out what email address I used?
#507 [11:41] <GreyVulpine> TurkeyBiscuit29 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#508 [11:41] <TurkeyBiscuit29> Thank You
#509 [11:43] * varmando [webchat@host86-191-212-155.range86-191.btcentralplus.com] has joined #minecrafthelp
#510 [11:43] <varmando> Hello
#511 [11:43] <varmando> i need help with my minecraft account i forgot my security questions and i badly want to change my skin
#512 [11:43] <varmando> can anyone help
#513 [11:47] <GreyVulpine> varmando - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#514 [11:47] <tiouest> hello
#515 [11:47] <tiouest> can someone help me
#516 [11:47] <GreyVulpine> With?
#517 [11:48] <tiouest> the code i bought has already been used
#518 [11:48] <GreyVulpine> tiouest - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#519 [11:49] <tiouest> it dosent help me
#520 [11:49] <tiouest> i need to know when my code was used so i can get a new one back
#521 [11:50] * sprix [webchat@158-85.237.91-rev.victor.pl] has joined #minecrafthelp
#522 [11:51] * sprix [webchat@158-85.237.91-rev.victor.pl] has quit. (Client Quit)
#523 [11:52] * thelounge24 [webchat@S0106f0f249829e33.vc.shawcable.net] has joined #minecrafthelp
#524 [11:52] <GreyVulpine> We can't help you with that here, only Mojang Support can
#525 [11:53] <tiouest> okk thx
#526 [11:54] <thelounge24> I logged off of Minecraft last night, the next day I logged on. Everything was super laggy, i joined servers and single player and it all gets 0 frames. It wasn't like this before. Any suggestions?
#527 [11:55] * thelounge98 [webchat@ti0159a400-1918.bb.online.no] has joined #minecrafthelp
#528 [11:55] <thelounge98> hi
#529 [11:55] * thelounge98 is now known as XDgamer1
#530 [11:55] <XDgamer1> can someone help me
#531 [11:55] <XDgamer1> pls
#532 [11:57] <XDgamer1> my minecraft keep crashing but just when I login to servers and singleplayer mod
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#534 [12:02] * Chromaryu [~Hakurei@2a01:4f8:1c17:493b::1] has quit. (Ping timeout: 182 seconds)
#535 [12:04] <axo> anyone?
#536 [12:04] <XDgamer1> Absol
#537 [12:04] <XDgamer1> can you help me
#538 [12:04] <XDgamer1> axo
#539 [12:05] <axo> ?
#540 [12:05] <XDgamer1> can you help me
#541 [12:05] <axo> i'm not helping people, i'm here to get help
#542 [12:05] <axo> ;-;
#543 [12:05] <XDgamer1> my minecraft keep crashing
#544 [12:05] <XDgamer1> do you know how to fix it
#545 [12:05] <axo> i don'
#546 [12:05] <axo> don't*
#547 [12:05] <XDgamer1> what
#548 [12:06] <XDgamer1> do you know how to fix minecraft when its start to crash
#549 [12:07] <XDgamer1> Absol
#550 [12:07] * Chromaryu [~Hakurei@2a01:4f8:1c17:493b::1] has joined #minecrafthelp
#551 [12:07] <XDgamer1> pls can you help me
#552 [12:11] * Wille [webchat@81-230-66-159-no201.tbcn.telia.com] has joined #minecrafthelp
#553 [12:11] <Wille> Hello
#554 [12:11] <Wille> I need help
#555 [12:11] <XDgamer1> hi
#556 [12:11] <XDgamer1> can you help me
#557 [12:11] <XDgamer1> pls pls
#558 [12:12] <Wille> I can't login to my account. I know my username but not my password or email too I believe
#559 [12:12] <XDgamer1> hhhhh
#560 [12:12] <XDgamer1> I cant help
#561 [12:12] <XDgamer1> you with that
#562 [12:12] <Wille> where are the people who help lol
#563 [12:12] <XDgamer1> but can you help me
#564 [12:12] <Wille> nah sorry
#565 [12:12] <XDgamer1> with a small something
#566 [12:12] <XDgamer1> pls
#567 [12:12] <XDgamer1> man
#568 [12:12] <Wille> what
#569 [12:13] <XDgamer1> my minecraft keep crashing when I login to any server
#570 [12:13] <Wille> no idea sorry
#571 [12:13] <XDgamer1> ohhhhhhhhh
#572 [12:14] <Wille> can anyobdy help?
#573 [12:15] <XDgamer1> hhhhh
#574 [12:16] <XDgamer1> I am waiting for 1 hour no one help me
#575 [12:16] <XDgamer1> lol
#576 [12:16] <Wille> wow...
#577 [12:19] <Wille> hello
#578 [12:19] <Wille> need help
#579 [12:21] * XDgamer1 [webchat@ti0159a400-1918.bb.online.no] has quit. (Quit: webchat.esper.net)
#580 [12:25] <tyteen4a03> ??> Wille login/throttle
#581 [12:25] <Absol> Wille: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#582 [12:25] <Absol> Wille: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#583 [12:37] * el97 [~quassel@2.68.10.210.mobile.tre.se] has joined #minecrafthelp
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#585 [12:45] * Webchat_53291 [webchat@ip-213-218-27-136.static.toplink.net] has joined #minecrafthelp
#586 [12:45] <Webchat_53291> The downloaded file could not be saved. cs_cz.lang
#587 [12:46] <Webchat_53291> what should I do?
#588 [12:46] <tyteen4a03> ??> Webchat_53291 av/bytefence
#589 [12:46] <Absol> Webchat_53291: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#590 [12:48] * karazona [webchat@cpc84401-newc18-2-0-cust117.16-2.cable.virginm.net] has joined #minecrafthelp
#591 [12:50] <karazona> I keep getting this every time I try and load minecraft Unable to download http://files.minecraftforge.net/maven/com/typesafe/akka/akka-actor_2.11/2.3.3/akka-actor_2.11-2.3.3.jar to C:/Users\alexa\AppData\Roaming\.minecraft\libraries\com/typesafe/akka/akka-actor_2.11/2.3.3/akka-actor_2.11-2.3.3.jar
#592 [12:50] <tyteen4a03> ??> karazona mods
#593 [12:50] <Absol> karazona: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#594 [12:51] <karazona> ok thanks
#595 [12:52] * Webchat_53291 [webchat@ip-213-218-27-136.static.toplink.net] has quit. (Quit: webchat.esper.net)
#596 [12:54] <karazona> I have changed it to a none modded to try n load it but got SE binary
#597 [12:54] <tyteen4a03> karazona: are you using the official launcher?
#598 [12:54] <karazona> yes
#599 [12:55] <tyteen4a03> ??> karazona tools/hjt
#600 [12:55] <Absol> karazona: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#601 [12:55] <Absol> karazona: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#602 [12:56] <karazona> ok I will do that
#603 [12:58] * jordan4 [webchat@cpc118996-dudl14-2-0-cust237.16-1.cable.virginm.net] has joined #minecrafthelp
#604 [12:58] <jordan4> hi can anyone tell me why when i try to log in i am told that it could not connect to server
#605 [13:01] <jordan4> hello?
#606 [13:01] * toniunicorn [webchat@p4FECD55B.dip0.t-ipconnect.de] has joined #minecrafthelp
#607 [13:02] <CubeTheThird> jordan4, what anti-virus and firewall software do you have?
#608 [13:02] <toniunicorn> My Acc was hacked
#609 [13:03] <tyteen4a03> ??> toniunicorn account/hacked
#610 [13:03] <Absol> toniunicorn: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#611 [13:03] <Absol> toniunicorn: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#612 [13:03] <jordan4> cube i have normal windows firewall
#613 [13:04] <tyteen4a03> ??> jordan4 win/av/detect
#614 [13:04] <Absol> jordan4: Go to the Control Panel, Programs and Features, and tell us all entries that has the word "Antivirus", "Firewall", or "Security" in it.
#615 [13:04] <toniunicorn> I Cant reset my Password
#616 [13:04] <tyteen4a03> toniunicorn: why not
#617 [13:04] <toniunicorn> my acc has changet the email and thge passwort
#618 [13:05] <jordan4> i have no entries with that
#619 [13:05] <tyteen4a03> ??> toniunicorn account/send-email
#620 [13:05] <Absol> toniunicorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#621 [13:05] <Absol> toniunicorn: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#622 [13:05] <tyteen4a03> jordan4: is it with all servers, or just one? Any IP addresses?
#623 [13:05] <jordan4> i cant log in to the minecraft full stop
#624 [13:06] <jordan4> it says it in the launcher
#625 [13:06] <tyteen4a03> ??> jordan4 tools/hjt
#626 [13:06] <Absol> jordan4: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#627 [13:06] <Absol> jordan4: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#628 [13:08] <jordan4> https://paste.ubuntu.com/p/V2RPF8mxh2/
#629 [13:08] * toniunicorn [webchat@p4FECD55B.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#630 [13:09] <tyteen4a03> ??> jordan4 info/mcleaks
#631 [13:09] <Absol> jordan4: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#632 [13:09] <Absol> jordan4: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#633 [13:09] <Absol> jordan4: After removing it, CHANGE YOUR PASSWORD
#634 [13:09] <jordan4> i removed it and changed my password already
#635 [13:09] <jordan4> and ive bought minecraft
#636 [13:10] <jordan4> how do i remove the entries
#637 [13:10] <tyteen4a03> jordan4: okay, do you know how to open Notepad as admin?
#638 [13:10] <jordan4> yeah
#639 [13:10] <jordan4> done
#640 [13:11] <tyteen4a03> jordan4: head to C:/Windows/System32/drivers/etc
#641 [13:11] <tyteen4a03> jordan4: then, open the hosts file
#642 [13:11] <tyteen4a03> jordan4: you should see lines with the word Mojang in it - remove the entire line
#643 [13:12] <jordan4> and save?
#644 [13:12] <tyteen4a03> jordan4: yes
#645 [13:13] <tyteen4a03> jordan4: then, restart the computer, change your Mojang account password again, and try MC
#646 [13:14] <jordan4> i am not allowed to edit the file and when i try to open it through my admin notepad the hosts file is not there
#647 [13:15] <karazona> i have done what you aske for here is the link to the info https://paste.ubuntu.com/p/BkNNfzyYYq/
#648 [13:15] <tyteen4a03> jordan4: okay, do everything again, up to the point of opening the hosts file
#649 [13:16] <tyteen4a03> jordan4: do you still see the mojang entries?
#650 [13:16] <jordan4> yes
#651 [13:16] <tyteen4a03> ??> karazona av/adwcleaner
#652 [13:16] <Absol> karazona: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#653 [13:16] <Absol> karazona: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#654 [13:16] <tyteen4a03> jordan4: are you opening the hosts file with Notepad open as administrator?
#655 [13:16] <karazona> ok
#656 [13:17] <jordan4> im openinf it through file manager
#657 [13:17] <tyteen4a03> jordan4: okay, do this:
#658 [13:17] <tyteen4a03> jordan4: from the Start Menu, search for "notepad.exe"
#659 [13:17] <jordan4> yes
#660 [13:18] <tyteen4a03> jordan4: once the start menu shows you Notepad, right click on it, and click "Run As Administrator"
#661 [13:18] <tyteen4a03> jordan4: this will give you Notepad open as admin
#662 [13:18] <jordan4> done
#663 [13:18] <tyteen4a03> jordan4: after that, in Notepad, File -> Open
#664 [13:18] <tyteen4a03> jordan4: find C:/Windows/System32/drivers/etc, then open hosts file
#665 [13:18] * karazona [webchat@cpc84401-newc18-2-0-cust117.16-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#666 [13:18] <jordan4> there is nothing in the etc folder when i open it this way
#667 [13:19] <tyteen4a03> jordan4: bottom of the dialog, Extension, set it to All Files
#668 [13:19] <jordan4> thankyou
#669 [13:20] <jordan4> ill come back for any further help, thankyou very much :)
#670 [13:48] * am_d [webchat@p57A970EA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#671 [13:57] * Manu [webchat@cable-hml-585687-127.dhcp.inet.fi] has joined #minecrafthelp
#672 [14:00] <Manu> Problem Directory cannot be created 1.12.json
#673 [14:03] * Kai [webchat@c-73-22-120-112.hsd1.il.comcast.net] has joined #minecrafthelp
#674 [14:04] * Kai is now known as Guest49952
#675 [14:04] <Guest49952> Hi, so I forgot my account password and I've tried resetting it. I haven't gotten an email to reset it yet. I've checked every folder too, so it's not in spam or anything.
#676 [14:04] * Manu [webchat@cable-hml-585687-127.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#677 [14:09] * Guest49952 [webchat@c-73-22-120-112.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#678 [14:09] * Kai [webchat@c-73-22-120-112.hsd1.il.comcast.net] has joined #minecrafthelp
#679 [14:11] * DatNotPrGamer [webchat@c-68-34-113-36.hsd1.mi.comcast.net] has joined #minecrafthelp
#680 [14:12] * Jim [webchat@c-73-22-120-112.hsd1.il.comcast.net] has joined #minecrafthelp
#681 [14:12] <Jim> Hello I'm having problems with my account login. The email to reset the password isn't being sent to my email
#682 [14:13] <DatNotPrGamer> Hi I am having issues running the launcher
#683 [14:15] <CubeTheThird> DatNotPrGamer, what issues?
#684 [14:15] <CubeTheThird> Jim, you'll have to contact Mojang about this
#685 [14:15] <CubeTheThird> ??> Jim mojang/email
#686 [14:15] <Absol> Jim: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#687 [14:15] <Absol> Jim: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#688 [14:15] <DatNotPrGamer> when I hit play it says Unable to run Java
#689 [14:15] * Jim [webchat@c-73-22-120-112.hsd1.il.comcast.net] has quit. (Client Quit)
#690 [14:16] <CubeTheThird> DatNotPrGamer, can you open C:\Program Files (x86)\Minecraft ?
#691 [14:17] <DatNotPrGamer> yes
#692 [14:17] <CubeTheThird> DatNotPrGamer, there, you should find a folder called runtime
#693 [14:17] <DatNotPrGamer> yes
#694 [14:17] <CubeTheThird> DatNotPrGamer, ok. Close the launcher, delete the runtime folder, then re-open it and try again
#695 [14:17] <DatNotPrGamer> ok
#696 [14:18] <DatNotPrGamer> still did not work
#697 [14:19] <CubeTheThird> DatNotPrGamer, what's the exact error message you get?
#698 [14:19] <DatNotPrGamer> Unable To Start Java
#699 [14:19] <DatNotPrGamer> the required operation needs elevation
#700 [14:20] <CubeTheThird> DatNotPrGamer, hmm. can you close the launcher, right-click on the shortcut for it, and choose Run as Administrator?
#701 [14:20] <DatNotPrGamer> ok
#702 [14:21] <DatNotPrGamer> that worked thank you
#703 [14:21] <DatNotPrGamer> have a nice day
#704 [14:23] * DatNotPrGamer [webchat@c-68-34-113-36.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#705 [14:26] * slowpoke0 [webchat@50-36-71-5.alma.mi.frontiernet.net] has joined #minecrafthelp
#706 [14:27] <slowpoke0> hi
#707 [14:28] <slowpoke0> Anyone online who is a Mojang representative?
#708 [14:29] <GreyVulpine> None of us here are
#709 [14:33] * alex9 [webchat@host86-149-2-146.range86-149.btcentralplus.com] has joined #minecrafthelp
#710 [14:33] <alex9> hello
#711 [14:34] <alex9> i bought my minecraft account in 2012 i think an havent been online since about 4 years i think and it says i dont own minecraft when i log in
#712 [14:35] <tyteen4a03> ??> alex9 account/send-email
#713 [14:35] <Absol> alex9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#714 [14:35] <Absol> alex9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#715 [14:37] <slowpoke0> Mojang taking a year and more to resolve things related to the web and their API is unacceptable.
#716 [14:38] * slowpoke0 [webchat@50-36-71-5.alma.mi.frontiernet.net] has quit. (Quit: webchat.esper.net)
#717 [14:39] * BackQuantit [webchat@xdsl-188-154-61-88.adslplus.ch] has joined #minecrafthelp
#718 [14:40] <BackQuantit> I can't log into my Minecraft Account
#719 [14:41] <BackQuantit> Could not connect to server.
#720 [14:41] <BackQuantit> "Could not connect to server." is the message that i get
#721 [14:43] * meandragon [webchat@cpe-98-157-93-196.ma.res.rr.com] has joined #minecrafthelp
#722 [14:44] <meandragon> hello i have a problem with my minecraft it keeps giving me this error
#723 [14:44] <BackQuantit> Could not connect to server. this?
#724 [14:44] <meandragon> Unable to create directory. ca_es.lang
#725 [14:44] <BackQuantit> oh
#726 [14:45] <BackQuantit> i cant connect to launcher server
#727 [14:45] <tyteen4a03> ??> meandragon av/bytefence
#728 [14:45] <Absol> meandragon: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#729 [14:45] <tyteen4a03> ??> BackQuantit tools/hjt
#730 [14:45] <Absol> BackQuantit: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#731 [14:45] <Absol> BackQuantit: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#732 [14:46] <meandragon> i dont have bytefence
#733 [14:47] <BackQuantit> is the programm safe?
#734 [14:47] <tyteen4a03> BackQuantit: yes
#735 [14:47] <tyteen4a03> ??> meandragon tools/hjt
#736 [14:47] <Absol> meandragon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#737 [14:47] <Absol> meandragon: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#738 [14:50] <meandragon> ok Absol its there
#739 [14:50] <BackQuantit> how to send to you
#740 [14:50] <meandragon> on http://paste.ubuntu.com
#741 [14:51] <tyteen4a03> meandragon: give us the full link
#742 [14:51] <meandragon> https://paste.ubuntu.com/p/KXcbHgbJjn/
#743 [14:51] <tyteen4a03> meandragon: uninstall: Advanced SystemCare
#744 [14:53] <meandragon> ok
#745 [14:53] <meandragon> done
#746 [14:54] <tyteen4a03> meandragon: restart the computer, and try MC again
#747 [14:54] <meandragon> ok be back
#748 [14:54] <meandragon> if it dont help
#749 [14:59] * thirtyseven [webchat@162-200-196-96.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#750 [15:01] <thirtyseven> hello, i'm having a problem with 1.12.X being unable to launch
#751 [15:02] <thirtyseven> ive tried forge versions 1.12.1 and 1.12.2, along with vanilla 1.12.2 and they all have the same error
#752 [15:02] <thirtyseven> the errors that pop up at the end of the log: https://pastebin.com/kGSP892X
#753 [15:06] <tyteen4a03> thirtyseven: is that log generated with the vanilla launcher?
#754 [15:06] <thirtyseven> yep
#755 [15:06] <thirtyseven> i've got dxdiag stuff as well if needed
#756 [15:06] <tyteen4a03> thirtyseven: yes please
#757 [15:07] <tyteen4a03> thirtyseven: also, I assume you don't have any resource packs installed?
#758 [15:07] <thirtyseven> none
#759 [15:07] <thirtyseven> https://pastebin.com/BVUCZVsH dxdiag stuff
#760 [15:08] <tyteen4a03> thirtyseven: give Radeon Software a try: https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#761 [15:08] * Gellfling [webchat@162.210.17.216] has joined #minecrafthelp
#762 [15:08] <tyteen4a03> thirtyseven: Adrenalin Edition 18.3.4 Optional
#763 [15:10] <thirtyseven> downloading rn
#764 [15:10] <thirtyseven> will get back to you once its updated
#765 [15:10] <Gellfling> Quick server help anyone? First of all, I'm 22, got server up, localhost connected but cant connect remotely, port 25565 is forwarded to my static ip, eula is accepted, any help?
#766 [15:10] <tyteen4a03> Gellfling: server IP please?
#767 [15:10] <Gellfling> its ran on my local computer, im not giving you my ip address. trust me, it cant be connected to
#768 [15:11] <tyteen4a03> Gellfling: without the IP address, we cannot diagnose the issue
#769 [15:11] <tyteen4a03> Gellfling: (plus, your IP address is already exposed just by connecting to this public IRC channel)
#770 [15:16] <GreyVulpine> Post your server log to https://paste.ubuntu.com
#771 [15:23] * Dinos564 [webchat@99-41-157-200.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#772 [15:23] <Dinos564> I can't go into a world in minecraft
#773 [15:25] <Dinos564> It says "an unexpected issue has occured and the game has crashed"
#774 [15:26] * TBG [webchat@80.12.41.155] has joined #minecrafthelp
#775 [15:26] <TBG> Hi
#776 [15:26] <TBG> Just installed MC (latest), and when I start it I got "Minecraft not responding"
#777 [15:27] <TBG> Any ideas on how to fix that ?
#778 [15:27] <thirtyseven> tyteen4a03: installed the new drivers, still doesn't work
#779 [15:27] <tyteen4a03> ??> thirtyseven win/reinst
#780 [15:27] <Absol> thirtyseven: You may need to reinstall the locally installed files that Minecraft puts into place.
#781 [15:27] <Absol> thirtyseven: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#782 [15:27] <tyteen4a03> ??> TBG tools/hjt
#783 [15:27] <Absol> TBG: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#784 [15:27] <Absol> TBG: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#785 [15:27] <tyteen4a03> ??> Dinos564 launcher/crash-log
#786 [15:27] <Absol> Dinos564: We need to see your crash log, which is created after a crash.
#787 [15:27] <Absol> Dinos564: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#788 [15:28] <Dinos564> my minecraft won't work when I try to go into a world
#789 [15:28] * patryk [webchat@64-238-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
#790 [15:29] <tyteen4a03> Dinos564: follow the instructions given to you by Absol above
#791 [15:29] <thirtyseven> aight
#792 [15:29] <TBG> tyteen4a03 Thanks I'll try that
#793 [15:30] <patryk> yo people can anyone help me out with troubleshooting my minecraft cuz it's refusing to start and keeps telling me it's due to an unknown issue
#794 [15:31] <tyteen4a03> ??> patryk launcher/crash-log
#795 [15:31] <Dinos564> what is an "instance?"
#796 [15:31] <Absol> patryk: We need to see your crash log, which is created after a crash.
#797 [15:31] <Absol> patryk: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#798 [15:32] <TBG> tyteen4a03 https://paste.ubuntu.com/p/8WSsfdGctx/
#799 [15:32] <Gellfling> alright im back. so tyteen, are you saying if i post my external ip here, thats fine?
#800 [15:33] <tyteen4a03> Gellfling: yes
#801 [15:33] <patryk> https://paste.ubuntu.com/p/9W33BkDTHr/
#802 [15:33] <Dinos564> where are the "instances?"
#803 [15:33] <tyteen4a03> Dinos564: what do you mean?
#804 [15:33] <tyteen4a03> ??> TBG av/adwcleaner
#805 [15:33] <thirtyseven> hoo whee, mc launched
#806 [15:33] <Absol> TBG: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#807 [15:33] <thirtyseven> thanks tyteen!
#808 [15:33] <Absol> TBG: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#809 [15:34] <Gellfling> alright. its 162.210.17.216. i can connect to it through localhost, canyouseeme tells me the port isnt blocked, but i cant connect using my external ip
#810 [15:34] <tyteen4a03> thirtyseven: no worries - probably incorrect config
#811 [15:34] <patryk> aah i see
#812 [15:34] <patryk> i have an intel
#813 [15:34] <tyteen4a03> Gellfling: are you connecting to yourself?
#814 [15:34] <patryk> proseccor
#815 [15:34] <patryk> processor
#816 [15:34] <tyteen4a03> ??> patryk win/dxdiag
#817 [15:34] <patryk> and not an amd
#818 [15:34] <Absol> patryk: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#819 [15:34] <tyteen4a03> ??> patryk irc/multitasking/!
#820 [15:34] <Absol> patryk: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#821 [15:34] <Absol> patryk: Don't respond to messages directed at other people.
#822 [15:34] <patryk> how do i change
#823 [15:34] <Gellfling> im hosting it on my local machine, and can connect using my local machine through localhost
#824 [15:35] <Gellfling> but i cant connect on it with the external ip
#825 [15:35] <Dinos564> in the launch options, where are "instances?"
#826 [15:35] <tyteen4a03> Gellfling: you are not supposed to do that
#827 [15:35] <tyteen4a03> Gellfling: the server looks fine from here
#828 [15:35] <tyteen4a03> Gellfling: some routers do not like it when you connect to your own external IP from inside the network
#829 [15:35] <tyteen4a03> Dinos564: the profile of the game you are using
#830 [15:36] <Gellfling> oh, ok. so its working then? i rememver years ago, i was able to connect through my external, and that let me know if others were able to as well
#831 [15:36] <tyteen4a03> Dinos564: should be the one with the lit up green
#832 [15:36] <tyteen4a03> Gellfling: different router, different settings
#833 [15:36] <tyteen4a03> TBG: also, uninstall Bitdefender
#834 [15:37] <Gellfling> are you talking to me? to uninstall bitdefender? whys that
#835 [15:37] <tyteen4a03> ??> Gellfling irc/multitasking/!
#836 [15:37] <Absol> Gellfling: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#837 [15:37] <Absol> Gellfling: Don't respond to messages directed at other people.
#838 [15:37] <patryk> https://paste.ubuntu.com/p/QCpyjkw8Zk/
#839 [15:38] <patryk> Absol https://paste.ubuntu.com/p/QCpyjkw8Zk/
#840 [15:38] <Gellfling> oh ok, my bad sorry, i thought that was an abbreviation for something, not someones name. thanks though for the help
#841 [15:38] <tyteen4a03> patryk: install this driver: http://www.nvidia.com/download/driverResults.aspx/133646/en-us
#842 [15:38] <tyteen4a03> Gellfling: no worries
#843 [15:40] <Dinos564> https://paste.ubuntu.com/p/QZrknVmwxB/
#844 [15:40] <tyteen4a03> ??> Dinos564 win/dxdiag
#845 [15:40] <Absol> Dinos564: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#846 [15:41] <Dinos564> Absol Thank You
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#848 [15:44] * Dinos5643 [webchat@99-41-157-200.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#849 [15:45] <Dinos5643> I need to have help with minecraft crashing
#850 [15:45] <Dinos5643> this is my link... the website said it would help
#851 [15:45] <Dinos5643> https://paste.ubuntu.com/p/yTz2ZXGCpn/
#852 [15:45] <tyteen4a03> Dinos5643: welcome back
#853 [15:46] <Dinos5643> tyteen4a03 thanks
#854 [15:46] <Dinos5643> please help me
#855 [15:47] <tyteen4a03> Dinos5643: install this driver: https://download.lenovo.com/consumer/mobiles/7le708af.exe
#856 [15:47] <Dinos5643> okay
#857 [15:47] <Dinos5643> then what?
#858 [15:47] * Alma_Melina [webchat@x5ce3796f.dyn.telefonica.de] has joined #minecrafthelp
#859 [15:49] <tyteen4a03> Dinos5643: restart the computer and try MC again
#860 [15:49] * alex9 [webchat@host86-149-2-146.range86-149.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#861 [15:49] <Dinos5643> okay thanks bye
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#864 [15:50] <Alma_Melina> Can't start Minecraft
#865 [15:50] <Alma_Melina> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#866 [15:51] <tyteen4a03> ??> Alma_Melina win/dxdiag
#867 [15:51] <Absol> Alma_Melina: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#868 [15:52] * vvc [webchat@host-190-131-101-155.ecutel.net.ec] has joined #minecrafthelp
#869 [15:52] <vvc> vfghhh
#870 [15:52] <patryk> Absol still crashing
#871 [15:53] <tyteen4a03> patryk: did you restart?
#872 [15:53] <patryk> pc?
#873 [15:53] <tyteen4a03> patryk: yes
#874 [15:53] <patryk> k lemme do that
#875 [15:53] <patryk> brb
#876 [15:53] * vvc [webchat@host-190-131-101-155.ecutel.net.ec] has quit. (Client Quit)
#877 [15:56] <Alma_Melina> https://paste.ubuntu.com/p/5W39zwSmJP/
#878 [15:57] <tyteen4a03> Alma_Melina: your computer is too old for Minecraft
#879 [15:57] * TBG [webchat@80.12.41.155] has quit. (Quit: webchat.esper.net)
#880 [15:58] <Alma_Melina> This is for a kid. Is there an older version that runs on this PC?
#881 [15:58] <tyteen4a03> Alma_Melina: none, because Intel has not released drivers for your GPU on Windows 10
#882 [15:59] <tyteen4a03> Alma_Melina: you can roll back to Windows 7 and try 1.7.2
#883 [16:01] <Alma_Melina> Thanks for the advice, but older Windows are not safe. So, I just bought Minecraft but can't play it. It this right? I can't use an older version with my account.
#884 [16:02] <tyteen4a03> Alma_Melina: not on this PC, no
#885 [16:03] <tyteen4a03> Alma_Melina: however, you can play Minecraft on all compatible PCs
#886 [16:03] <tyteen4a03> Alma_Melina: alternatively, you can try Minecraft Windows 10 Edition, which is bundled with your MC (Java Edition) purchase
#887 [16:04] <tyteen4a03> Alma_Melina: see https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#888 [16:04] <tyteen4a03> Alma_Melina: (by the way, Windows 7 is still receiving security updates from Microsoft until 2020)
#889 [16:07] * xRedxPhoenix [webchat@174-084-147-091.dhcp.chtrptr.net] has joined #minecrafthelp
#890 [16:07] <tyteen4a03> bbl
#891 [16:09] <xRedxPhoenix> hey guys im having a problem launching the game, it says it crashed before the game even launched and upon reviewing the logs it says that it "Couldn't set pixel format" heres a pasteubuntu link to my dxdiag report: https://paste.ubuntu.com/p/C7zMnCg9xm/
#892 [16:15] * Willy [webchat@d40aa4ac.rev.stofanet.dk] has joined #minecrafthelp
#893 [16:16] <Willy> Hi, im on my Mac atm trying to download 1.12.2, but I get the error "failed to download file. ar_sa lang"
#894 [16:17] * Willy [webchat@d40aa4ac.rev.stofanet.dk] has quit. (Client Quit)
#895 [16:21] <Alma_Melina> Minecraft in this mode seems to run. But it only accepts the Microsoft Account that was set for this Windows. I find no way to activate the full version by switching to the used account.
#896 [16:27] <Odysseius_> Alma_Melina, You can find the game code on your account page: http://account.mojang.com/
#897 [16:28] * Odysseius_ is now known as Odysseius
#898 [16:33] <Alma_Melina> I know.There it says I already used the code.But still it is refered to mx wife accout (usr of this windows) not my account. But during the installation I already activated my account data. I do not understand why I just start with direct links to start an additional version and end in a version I have to pay...
#899 [16:35] <Odysseius> Alma_Melina, Follow the instructions of the third post on this page: https://answers.microsoft.com/en-us/windows/forum/windows_10-security-winpc/is-there-a-way-to-change-my-default-microsoft/c8d1f57b-6364-445d-8917-374affd92a71
#900 [16:36] <Odysseius> Alma_Melina, The reason this is a problem is because your system is about 7 years old, which is considered ancient in today's tech world.
#901 [16:45] <xRedxPhoenix> not really any pc made in windows 7 era is still supported by all manufacturers, to my knowledge. Except for fermi graphics cards which support was just discontinued.
#902 [16:47] <Alma_Melina> I know. But Minecraft is quite old too ;) But My current Problem is not about the age or the quality of a fist-PC for a child. It's about a version that seems to run but can't be activated because I just can't log in normaly. Start version, login with user data, start game. Sometimes it could be so easy. Now it isn't.
#903 [16:47] <Alma_Melina> I tried you advice but I don't find the steps mentioned there in my German Windows.
#904 [16:48] <tyteen4a03> Odysseius: probably something easier to contact MS about
#905 [16:48] <xRedxPhoenix> which version of windows are you running?
#906 [16:49] <Odysseius> tyteen4a03, Probably, do we have a factoid for that yet?
#907 [16:49] <tyteen4a03> Odysseius: xbox support? somewhere
#908 [16:49] <tyteen4a03> ?? account/support/microsoft
#909 [16:49] <Absol> account/support/microsoft: To contact Xbox support, click here: https://support.xbox.com
#910 [16:49] <xRedxPhoenix> hello?
#911 [16:49] <tyteen4a03> xRedxPhoenix: install this driver: http://www.nvidia.com/download/driverResults.aspx/133648/en-us
#912 [16:50] <Odysseius> Alma_Melina, It may be easier to ask X-Box Support about this (as this version is managed via X-Box Live), here is the German page: https://support.xbox.com/de-DE
#913 [16:50] <xRedxPhoenix> yeah i didnt notice that there was an update
#914 [16:50] <Odysseius> Alma_Melina, Make sure you give them the E-mail Adress of the account you are currently logged into on the PC, and the account Minecraft: Windows 10 Edition is redeemed to.
#915 [16:52] <xRedxPhoenix> thanks tyteen
#916 [16:59] <Alma_Melina> I use my Email mail address. The same I use for XBox. During the "Windows 10 version" process I had to use my XBox password, not the one for Minecraft. So I thought all is right. But then the system changed back to the windows user and gave me not option to just put in user and password. Why is this this difficult?
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#918 [17:08] * Oterkjott [webchat@5.45.159.111] has joined #minecrafthelp
#919 [17:08] <Oterkjott> Hello
#920 [17:08] * Oterkjott [webchat@5.45.159.111] has quit. (Client Quit)
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#923 [17:20] * thelounge0 [webchat@c-76-103-171-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#924 [17:20] <thelounge0> hello i have a problem when ever i launch minecraft.
#925 [17:21] <thelounge0> it crashes on launch and when i look closer i found a message that said "skiping bad option" and i dont know how to fix it
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#928 [17:36] * Lautaro32 [webchat@cpe-186-18-176-131.telecentro-reversos.com.ar] has joined #minecrafthelp
#929 [17:37] * Lyranc [webchat@customer-MZT-132-162.megared.net.mx] has joined #minecrafthelp
#930 [17:39] <Lyranc> Does not Mojang send me a message to my password reset email that I can do?
#931 [17:42] <Lautaro32> Hello. I installed minecraft and I get Pixel Format Not accelerated Error. I already checked for Graphics drivers updates. I still get the same error, I appreciate any help.
#932 [17:42] * nflcreeper [webchat@ip98-176-213-46.sd.sd.cox.net] has joined #minecrafthelp
#933 [17:43] <nflcreeper> The game crashed whilst initializing game
#934 [17:43] <nflcreeper> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#935 [17:44] * Rayenz [webchat@CPEac202ed44cb3-CMac202ed44cb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#937 [17:47] <Rayenz> Hi. I'm trying to rescue a backup from Realms in Java edition (running from Windows 10) before I cancel the subscription for a while. I've been trying over an hour but it always eventually fails before completing: [0428/184123:INFO:GameCallbacks.cpp(178)] game/com.mojang.realmsclient.client.FileDownload (Thread-20) error Caught exception while down
#938 [17:47] <Rayenz> loading: Read timed out
#939 [18:15] <Rayenz> Nevermind, I guess I just had to be persistent (would be nice if it didn't just give up completely when I'm attempting multiple times to download the exact same backup!)
#940 [18:19] <Lautaro32> already solved my problem.
#941 [18:19] <Lautaro32> already solved my problem.
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#943 [18:31] * SinisterPixel [webchat@95.145.118.189] has joined #minecrafthelp
#944 [18:32] <SinisterPixel> hey i'm logging in after not having played in a long time, forgot my password so i tried to send a recovery email, but neither of the email addresses my mojang account could be registered to seem to be working
#945 [18:33] <SinisterPixel> are there any issues with password recovery right now? or is there a way to verify i'm using the correct email?
#946 [18:34] <SinisterPixel> wait, nevermind, the email was just taking it's time to show up
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#951 [19:15] * patryk [webchat@64-238-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
#952 [19:15] <patryk> hello
#953 [19:15] <patryk> anyone
#954 [19:15] <CubeTheThird> hello patryk
#955 [19:16] <patryk> lemme post the log and dxdiag real quick
#956 [19:16] * e_l1997 [~quassel@2.68.10.210.mobile.tre.se] has joined #minecrafthelp
#957 [19:19] <patryk> CubeTheThird the crash report
#958 [19:20] <CubeTheThird> patryk, yes...?
#959 [19:20] <patryk> well my game crashes and i've basically done everything
#960 [19:20] <patryk> so i was wondering if u guys could maybe help me out
#961 [19:21] <CubeTheThird> patryk, ok yes, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#962 [19:21] <patryk> https://paste.ubuntu.com/p/Hc7tzzypBG/
#963 [19:21] <patryk> srry thought i pasted it already
#964 [19:21] <CubeTheThird> patryk, ok. Do you have issues without mods?
#965 [19:21] <patryk> yes
#966 [19:21] <CubeTheThird> patryk, can you send me the crash report you get with vanilla minecraft?
#967 [19:23] <patryk> https://paste.ubuntu.com/p/WdyvqJHTmW/
#968 [19:23] <CubeTheThird> patryk, ok. And if you disable the resource pack?
#969 [19:24] <patryk> gow do i do that from launcher
#970 [19:24] <patryk> just delete?
#971 [19:24] <CubeTheThird> patryk, can you access the resourcepacks folder?
#972 [19:24] <patryk> ye
#973 [19:25] <CubeTheThird> patryk, ya then remove it from there
#974 [19:27] <patryk> https://paste.ubuntu.com/p/PZDqmczfzG/
#975 [19:27] <patryk> everything fresh
#976 [19:27] <CubeTheThird> patryk, it still shows "Resource Packs: Conquest_1.12.zip"
#977 [19:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#978 [19:31] <patryk> https://paste.ubuntu.com/p/pP3cMbXmBv/
#979 [19:31] <CubeTheThird> patryk, hmm it's still showing the resource pack. Can you delete the resourcepacks folder?
#980 [19:31] <patryk> sure
#981 [19:35] <patryk> https://paste.ubuntu.com/p/6ZqcB9WVF4/
#982 [19:36] <CubeTheThird> patryk, hmm that's very strange. It's still showing the resource pack....
#983 [19:36] <CubeTheThird> patryk, you might need to do a clean install of the game
#984 [19:36] <CubeTheThird> ??> patryk win/reinst
#985 [19:36] <Absol> patryk: You may need to reinstall the locally installed files that Minecraft puts into place.
#986 [19:36] <Absol> patryk: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#987 [19:41] <patryk> guess it works again 2nd time of deleting
#988 [19:41] <patryk> well have a nice night
#989 [19:41] <CubeTheThird> patryk, ah good
#990 [19:41] <CubeTheThird> you too~
#991 [19:41] <patryk> gl helping others
#992 [19:46] * Astro [webchat@rrcs-172-87-136-84.sw.biz.rr.com] has joined #minecrafthelp
#993 [19:46] <Astro> Hi, I can't log into my minecraft account because the email I used to buy it is not up and running anymore
#994 [19:46] <CubeTheThird> Astro, around when did you buy the account?
#995 [19:47] <Astro> Pfffft back when it was in beta
#996 [19:47] <Astro> Id say 7 8 years avgo
#997 [19:47] <CubeTheThird> Astro, so around 2010-2011?
#998 [19:47] <Astro> I believe so yes
#999 [19:47] <CubeTheThird> Astro, ok. Do you know what method of payment was used?
#1000 [19:48] <Astro> I think it was a debit card but I don't remember the name on the card. My friend's mom bought it for me and I gave my friend cash
#1001 [19:49] <Astro> I'm pretty sure I could log in if I only used my username and password, but I can't download the client without logging in with my email
#1002 [19:49] <CubeTheThird> Astro, oh. You don't need to login to get the client. Get it from https://minecraft.net/download
#1003 [19:49] <Astro> Oh nice
#1004 [19:49] <Astro> Let me try it out and see what I can do. THank you!
#1005 [19:49] <CubeTheThird> no problem :3
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#1010 [20:16] * Minecraftmitch18 [webchat@31.24.225.213.static.midphase.com] has joined #minecrafthelp
#1011 [20:18] <Minecraftmitch18> hi ive recently bought a new computer and i downloaded minecraft and java and all that stuff and when i try to login it will say could not connect to server how can you help me?
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#1014 [20:29] <Minecraftmitch18> h ii recently bought a new computer and a have downloaded all the things you need and i try to login and i comes up with could not connect to server
#1015 [20:30] <Minecraftmitch18> can you help me please
#1016 [20:38] * obeycandice [webchat@c-66-176-150-34.hsd1.fl.comcast.net] has joined #minecrafthelp
#1017 [20:38] <obeycandice> I am having issues
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#1019 [20:39] * HelpPlease [webchat@modemcable060.223-56-74.mc.videotron.ca] has joined #minecrafthelp
#1020 [20:40] <HelpPlease> i wanted to play on 1.7.2 but there is an error this is the error Error details: Missing key 'artifact' on libraries[*].downloads (should be object, required as there's no classifier)
#1021 [20:45] * RatedRKiller544 [webchat@c-66-41-157-134.hsd1.mn.comcast.net] has joined #minecrafthelp
#1022 [20:46] <RatedRKiller544> Whenever I try to go into a server or into my world it freezes at loading
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#1024 [20:59] * xxxandrezinhoxxx [webchat@DHCP-PTS-027724.tcc.tv.br] has joined #minecrafthelp
#1025 [21:01] <xxxandrezinhoxxx> A993075525
#1026 [21:01] <xxxandrezinhoxxx> A993075525
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#1028 [21:10] * claire [webchat@pcp028320pcs.mashuda.mu.edu] has joined #minecrafthelp
#1029 [21:18] <claire> its unable to find the java runtine
#1030 [21:31] * Orbitor [webchat@CPEf0f2498d8fb3-CMf0f2498d8fb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1031 [21:32] <Orbitor> Hello everybody! I'm having an issue. Minecraft limits itself to 30 fps when started with OptiFine installed. How can I fix this?
#1032 [21:54] * Robert [webchat@135.26.209.191] has joined #minecrafthelp
#1033 [21:56] <Robert> my minecraft wont load up at all. i can load into the launcher, but not tthe actual game, can you help me fix it?
#1034 [22:14] * cayanlo [webchat@ftc-tp-161-g.telapex.com] has joined #minecrafthelp
#1035 [22:15] <cayanlo> hi! I'm having trouble launching the minecraft game itself. I'm getting notifications like "unable to save download. gl_es.lang and others later
#1036 [22:16] <cayanlo> does any one know how to solve this
#1037 [22:17] <cayanlo> nevermind fags
#1038 [22:17] <cayanlo> nevermind fags
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#1040 [22:17] * thanatopinitis [webchat@ppp-2-86-81-105.home.otenet.gr] has joined #minecrafthelp
#1041 [22:17] <thanatopinitis> kalhspera
#1042 [22:18] <thanatopinitis> hello
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#1044 [22:28] * meandragon [webchat@cpe-98-157-93-196.ma.res.rr.com] has joined #minecrafthelp
#1045 [22:29] <thanatopinitis> magkes
#1046 [22:29] <thanatopinitis> guys
#1047 [22:29] <thanatopinitis> i need some help plz
#1048 [22:30] <meandragon> hello i was here with a error and it was unable to create directory. ca_es.lang can i get help plz
#1049 [22:31] <thanatopinitis> meandragon
#1050 [22:32] * Webchat_24803 [webchat@190.239.191.63] has joined #minecrafthelp
#1051 [22:32] <thanatopinitis> i cant help you i am sorry but can yu help me?
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#1053 [22:33] <thanatopinitis> i try open minectaft latest version and it says Unable to locate Java runtime.
#1054 [22:36] <Andrio> thanatopinitis, try reinstalling the launcher.
#1055 [22:36] <Andrio> meandragon, do you have ByteFence installed?
#1056 [22:36] <meandragon> no
#1057 [22:36] <Andrio> ??> meandragon tools/HJT
#1058 [22:36] <Absol> meandragon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1059 [22:36] <Absol> meandragon: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1060 [22:39] <meandragon> its posted
#1061 [22:40] <Andrio> meandragon, show me the link to the post.
#1062 [22:40] <meandragon> https://paste.ubuntu.com/p/CVZbtkYytJ/
#1063 [22:41] <thanatopinitis> i tryed that it says it again
#1064 [22:41] <Andrio> meandragon, there's what looks like a Trojan horse on your computer
#1065 [22:42] <Andrio> ??> meandragon AV/ADWCleaner
#1066 [22:42] <Absol> meandragon: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1067 [22:42] <Absol> meandragon: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1068 [22:42] <Andrio> thanatopinitis, do you have Java installed?
#1069 [22:42] <thanatopinitis> yeah
#1070 [22:43] <Andrio> thanatopinitis, can you find bin/javaw.exe wherever Java is installed?
#1071 [22:48] <thanatopinitis> cant find it
#1072 [22:50] <Andrio> thanatopinitis, it should be similar to C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#1073 [22:52] <thanatopinitis> found it
#1074 [22:52] <Andrio> thanatopinitis, go to Launch options in the Minecraft launcher, select the profile you're using, turn on the switch for Java Executable and enter that path in the box
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#1076 [22:57] * x249 [webchat@035-133-133-162.dhcp.chtrptr.net] has joined #minecrafthelp
#1077 [23:00] <x249> minecraft launcher is stating it cant launch java
#1078 [23:00] <x249> ive tried reinstalling but nothing what to do
#1079 [23:02] <Andrio> x249, do you have Java installed?
#1080 [23:02] <x249> yes
#1081 [23:05] <Andrio> x249, go to Launch options in the Minecraft launcher, select the profile you're using, turn on the switch for Java Executable and enter the path to javaw.exe in the box
#1082 [23:05] <Andrio> x249, it should be similar to C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#1083 [23:08] * CatMC [webchat@173-87-238-137.dr04.glvv.ny.frontiernet.net] has joined #minecrafthelp
#1084 [23:09] <CatMC> Please help, I'm getting an error when trying to download. What can I do?
#1085 [23:10] <Andrio> CatMC, what error?
#1086 [23:11] <CatMC> It's not letting me send it, but I think it says the file already exists?
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#1089 [23:49] <x249> I got it to launch but now I have a councel launching as well
#1090 [23:52] * meandragon [webchat@cpe-98-157-93-196.ma.res.rr.com] has joined #minecrafthelp
#1091 [23:53] <meandragon> Absol im back
#1092 [23:53] <meandragon> ran that scan and resarted my pc
#1093 [23:56] <meandragon> im still getting that same error
#1094 [23:58] * yaboytanner [webchat@68-202-101-237.res.bhn.net] has joined #minecrafthelp
#1095 [23:59] <yaboytanner> I bought this game about 8 years ago and I can't remember my email and password.