#1 [00:00] * MikeOne [webchat@ip98-186-160-183.ks.ks.cox.net] has joined #minecrafthelp
#2 [00:00] <MikeOne> my minecraft would not save the download?
#3 [00:00] <MikeOne> Minecraft would not save the download
#4 [00:01] <MikeOne> #minecrafthelp minecraft would not save the download
#5 [00:02] * MikeOne [webchat@ip98-186-160-183.ks.ks.cox.net] has quit. (Client Quit)
#6 [00:02] <yaboytanner> hello minecraft help
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#11 [00:08] <meandragon> help
#12 [00:08] <meandragon> still having an error with my minecrft
#13 [00:08] <meandragon> minecraft*
#14 [00:09] <meandragon> unable to create directory. ca_es.lang
#15 [00:22] * RyLeee [webchat@CPE-60-226-158-216.qld.bigpond.net.au] has joined #minecrafthelp
#16 [00:23] <RyLeee> Hello, I want to login to my Minecraft account mut it wont let me because it says there is a Error, It isn't a credentials error, it just says I can't login. Please help because i want to buy the game but i can't.
#17 [00:23] <RyLeee> but*
#18 [00:27] <RyLeee> Hello?
#19 [00:46] * Odysseius_ [~Odysseius@109.246.20.26] has joined #minecrafthelp
#20 [02:15] * Player1 [webchat@72.35.247.34] has joined #minecrafthelp
#21 [02:16] <Player1> Hi there I was wondering if someone could help me I am trying to log into my minecraft account and as a I press login it comes up with "could not connect to server" if anyone has a solution could you let me know thanks.
#22 [02:18] <Anna> ??> Player1 tools/hjt
#23 [02:18] <Absol> Player1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#24 [02:18] <Absol> Player1: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#25 [02:19] <Player1> Thank you I will do this soon I have to go out thanks for the reply.
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#27 [02:20] <Anna> that will just get-
#28 [02:20] <Anna> more info.
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#30 [03:25] * ThomasViking74 [webchat@177.158-248-177.customer.lyse.net] has joined #minecrafthelp
#31 [03:27] <ThomasViking74> Helle, does this Channel support Minecraft for iOS? I've just updated to the latest version, and now it shuts down while trying to get into Xbox network
#32 [03:30] * Noah [webchat@91-161-199-250.subs.proxad.net] has joined #minecrafthelp
#33 [03:30] <Noah> Is someone speak french ?
#34 [03:31] <Anna> une peu
#35 [03:32] * ThomasViking74 [webchat@177.158-248-177.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#36 [03:32] <Noah> Bonjour Anna. J'ai un souci, j'ai changé mon pseudo et je n'arrive plus à accéder sur mes realms.
#37 [03:33] * kam_color [webchat@apn-77-114-129-243.dynamic.gprs.plus.pl] has joined #minecrafthelp
#38 [03:34] <Anna> quel est votre nom d'utilisateur?
#39 [03:35] <Anna> ?? lang/fr
#40 [03:35] <Absol> lang/fr: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#41 [03:36] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#42 [03:37] <Noah> Merci @Absol. Je suis jeune et ne parle pas très bien anglais... Anna, mon pseudo était Anho_Longrid et j'ai changé pour Oahn_Longrid.
#43 [03:39] <Noah> @Absol,vous avez l'air de bien parler français. Vous pouvez m'aider ?
#44 [03:40] <Anna> ?? bot
#45 [03:40] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#46 [03:41] <Noah> Don't be so rude ! I need help !!!
#47 [03:43] * kam_color [webchat@apn-77-114-129-243.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#48 [03:43] <Anna> Absol est un robot
#49 [03:44] <Noah> Ok, je ne savais pas... C'est la première fois que je viens.
#50 [03:46] <Noah> Tu utilises un traducteur, Anna ?
#51 [03:46] <Anna> je parle un peu français
#52 [03:47] <Anna> mais oui
#53 [03:48] <Noah> Tu peux m'aider ? Je suis embêté. Je ne peux pas utiliser mon realm, ni le serveur minecraft
#54 [03:49] <Anna> avez-vous essayé de vous déconnecter et de revenir dans le lanceur pour le jeu?
#55 [03:51] <Noah> oui, j'ai redémarré mon ordi et minecraft plusieurs fois et par contre je me suis pas déconnecté de mon compte minecraft
#56 [03:54] <Noah> On a réussi !!! on a déconnecté et ça marche
#57 [03:54] <Noah> Merci Anna !!!
#58 [03:56] <Noah> Au revoir et merci beaucoup
#59 [03:58] <Anna> Au revoir
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#67 [05:16] <viomabel> Hey! I can't locate my old email associated with my Minecraft account. Anyone know how to go about it?
#68 [05:18] * Webchat_58770 [webchat@62-255-13-177.skybandalarga.com.br] has joined #minecrafthelp
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#70 [05:29] * spotycoffee [webchat@host-2-97-158-183.as13285.net] has joined #minecrafthelp
#71 [05:30] <spotycoffee> hello im having trouble with my account and the ability to change the skin
#72 [05:33] <spotycoffee> the reason being is the security questions, the account i have is old and i've gone through your forums i've searched i cant remember them and i cant access my email, it wont let me log in ive looked at the changing email and everything but i cant do that without the security questions
#73 [05:34] * FuzzyBear100 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#74 [05:34] <FuzzyBear100> Hello
#75 [05:34] <spotycoffee> hi
#76 [05:34] <FuzzyBear100> Why does my minecraft keep not responding when it loads up
#77 [05:35] <spotycoffee> im not a technical support person
#78 [05:35] <FuzzyBear100> Oh i thought this was help
#79 [05:35] <spotycoffee> hello im having trouble with my account and the ability to change the skin.
#80 [05:35] <spotycoffee> it is and i didnt mean to do that
#81 [05:35] <FuzzyBear100> Oh then whose gonna help us
#82 [05:36] <spotycoffee> i can make a guess but it might not be accurate
#83 [05:36] <FuzzyBear100> Ok
#84 [05:36] <Andrio> ??> spotycoffee account/send-email
#85 [05:36] <Absol> spotycoffee: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#86 [05:36] <Absol> spotycoffee: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#87 [05:36] <Andrio> ??> FuzzyBear100 tools/HJT
#88 [05:36] <Absol> FuzzyBear100: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#89 [05:36] <Absol> FuzzyBear100: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#90 [05:36] <FuzzyBear100> I cant find my transaction ID
#91 [05:37] <Andrio> ??> FuzzyBear100 account/trans-ID
#92 [05:37] <Absol> FuzzyBear100: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#93 [05:37] <FuzzyBear100> I think i delted the email with my ID in it
#94 [05:38] <Andrio> mm..
#95 [05:39] <FuzzyBear100> bsol
#96 [05:39] <FuzzyBear100> Absol
#97 [05:39] <FuzzyBear100> Absol
#98 [05:40] <FuzzyBear100> Absol
#99 [05:40] <FuzzyBear100> https://paste.ubuntu.com/
#100 [05:41] <Andrio> FuzzyBear100, that's the home page
#101 [05:41] <FuzzyBear100> Ik im trying again
#102 [05:42] <FuzzyBear100> https://paste.ubuntu.com/p/J35PCQr5rw/
#103 [05:42] <FuzzyBear100> There
#104 [05:43] * shaow_queen [webchat@195.53.255.27] has joined #minecrafthelp
#105 [05:43] <FuzzyBear100> What now
#106 [05:43] <Andrio> FuzzyBear100, get rid of PremierOpinion:
#107 [05:43] <FuzzyBear100> How
#108 [05:43] <Andrio> ??> FuzzyBear100 AV/ADWCleaner
#109 [05:43] <Absol> FuzzyBear100: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#110 [05:43] <Absol> FuzzyBear100: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#111 [05:44] <FuzzyBear100> Is there any malware on these software
#112 [05:44] * spotycoffee [webchat@host-2-97-158-183.as13285.net] has quit. (Quit: webchat.esper.net)
#113 [05:44] <FuzzyBear100> K im scanning
#114 [05:45] <FuzzyBear100> Im going to restart then come back here
#115 [05:45] <Andrio> ok
#116 [05:45] <shaow_queen> How do I stop minecraft from a not responding and crashing?
#117 [05:46] <shaow_queen> my friend's game keeps doing it every time he tries to play
#118 [05:47] <Andrio> shaow_queen, bring him here.
#119 [05:47] <shaow_queen> ok
#120 [05:48] * TingedGnu [webchat@dsl-hkibng32-54fb4e-67.dhcp.inet.fi] has joined #minecrafthelp
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#122 [05:50] * FuzzyBear100 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#123 [05:50] <FuzzyBear100> Absol
#124 [05:50] <FuzzyBear100> Andrio
#125 [05:50] <FuzzyBear100> Hello?
#126 [05:51] <TingedGnu> hello?
#127 [05:51] <FuzzyBear100> I restarted my computer Absol
#128 [05:52] <Andrio> ok
#129 [05:52] <Andrio> FuzzyBear100, see if the problem still occurs
#130 [05:52] <FuzzyBear100> What now
#131 [05:52] <FuzzyBear100> Ok
#132 [05:52] <TingedGnu> wtf is this
#133 [05:52] <Andrio> TingedGnu, it's #minecrafthelp
#134 [05:52] <Andrio> ??> TingedGnu ask
#135 [05:52] <Absol> TingedGnu: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#136 [05:52] <Absol> TingedGnu: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#137 [05:53] <TingedGnu> i lost my world on xbox one, it just disappeared
#138 [05:54] <FuzzyBear100> Now it said Unable to locate the java runtime
#139 [05:54] * PatentClover32 [webchat@host86-140-1-117.range86-140.btcentralplus.com] has joined #minecrafthelp
#140 [05:54] <Andrio> FuzzyBear100, try reinstalling the launcher
#141 [05:54] <FuzzyBear100> I did that earlier
#142 [05:54] <Andrio> TingedGnu, I'm sorry to hear; not familiar with the Xbox One version though.
#143 [05:54] <FuzzyBear100> but i will try again
#144 [05:55] <PatentClover32> anyone know why i cant log in with the error 'Could not connect to server'?
#145 [05:55] <TingedGnu> ok!!
#146 [05:55] <Andrio> ??> PatentClover32 tools/HJT
#147 [05:55] <Absol> PatentClover32: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#148 [05:55] <Absol> PatentClover32: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#149 [05:56] <PatentClover32> doesnt let me download that either
#150 [05:57] <FuzzyBear100> Andrio
#151 [05:58] <PatentClover32> works now
#152 [05:58] <Andrio> hm
#153 [05:58] <FuzzyBear100> Now my minecraft is broken more]
#154 [05:58] <FuzzyBear100> https://paste.ubuntu.com/p/wfbYzXpgYF/
#155 [05:58] <FuzzyBear100> This is what came up
#156 [05:58] <FuzzyBear100> It didnt say that before i came here
#157 [05:59] <FuzzyBear100> Do i need different version of java
#158 [06:00] <Andrio> FuzzyBear100, click Launch options in the launcher, select the profile you're using, and make sure the switch for 'Java exeutable' is turned off
#159 [06:00] <PatentClover32> Absol https://paste.ubuntu.com/p/Cjj6fhFnDC/
#160 [06:00] <FuzzyBear100> Nope still saying it
#161 [06:01] * TingedGnu [webchat@dsl-hkibng32-54fb4e-67.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#162 [06:01] <FuzzyBear100> https://paste.ubuntu.com/p/vWRQbGM3x7/
#163 [06:01] <Andrio> FuzzyBear100, do you have Java installed?
#164 [06:01] <FuzzyBear100> Yes
#165 [06:01] <FuzzyBear100> Have i got the wrong version/
#166 [06:02] <Andrio> PatentClover32, there seem to be traces of MCLeaks/Altdispenser there; you'll need to get rid of that.
#167 [06:02] <FuzzyBear100> Have i got the wrong version of Java?
#168 [06:02] <Andrio> FuzzyBear100, version 8 update 161 would have worked, but it's not the latest version
#169 [06:02] <PatentClover32> ohh okey
#170 [06:02] <PatentClover32> maybe i forgot to disable it lol
#171 [06:02] <Andrio> FuzzyBear100, you can try installing update 171
#172 [06:03] <FuzzyBear100> How do i do that
#173 [06:03] <Andrio> ??> FuzzyBear100 win/Java/reinst
#174 [06:03] <Absol> FuzzyBear100: You need to reinstall Java.
#175 [06:03] <PatentClover32> done that
#176 [06:03] <Absol> FuzzyBear100: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to http://java.com/en/download/manual.jsp to re-install Java.
#177 [06:04] <Andrio> PatentClover32, can you log in now?
#178 [06:04] <PatentClover32> Absol thanks, im in now, i was adding alts to my client so i forgot to disable it
#179 [06:04] <Andrio> mm
#180 [06:04] <Andrio> no problem.
#181 [06:04] <FuzzyBear100> Absol everything that says java in name or publisher
#182 [06:05] <FuzzyBear100> Absol
#183 [06:05] <Andrio> FuzzyBear100, what about it?
#184 [06:05] <FuzzyBear100> Absol said delte everything in control panel that said java in the name
#185 [06:05] <FuzzyBear100> but Is that the name or publisher
#186 [06:06] <Andrio> FuzzyBear100, the publisher would most likely be Oracle
#187 [06:07] <FuzzyBear100> Im on the java website now should i download windows offline or online
#188 [06:07] <Andrio> FuzzyBear100, either
#189 [06:07] <FuzzyBear100> or windows offline 64 bit
#190 [06:07] * W3rMa [webchat@net-2-34-23-189.cust.vodafonedsl.it] has joined #minecrafthelp
#191 [06:07] <Andrio> the 64-bit version, if you have 64-bit Windows.
#192 [06:07] <FuzzyBear100> How to know if i have 64 bit windows?
#193 [06:09] <FuzzyBear100> How do i see if im windows 64 or 32
#194 [06:09] <Andrio> FuzzyBear100, you have a C:\Program Files (x86) directory; that means you're most likely on 64-bit Windows
#195 [06:09] <Andrio> also most PCs these days have it.
#196 [06:09] <FuzzyBear100> ok im on 64 bit
#197 [06:10] <FuzzyBear100> does that mean i get the windows java offline 64 bit
#198 [06:11] <Andrio> FuzzyBear100, yes
#199 [06:11] <FuzzyBear100> Ok
#200 [06:12] * PatentClover32 [webchat@host86-140-1-117.range86-140.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#201 [06:12] <FuzzyBear100> K its installing
#202 [06:13] <FuzzyBear100> k i have installed it what now
#203 [06:14] <FuzzyBear100> Andrio
#204 [06:14] <Andrio> FuzzyBear100, make sure Java executable in the Minecraft launcher is set to C:\Program Files\Java\jre1.8.0_171\bin\javaw.exe
#205 [06:16] <FuzzyBear100> OMG ITS BACK ITS WORKING THANK YOU SO MUCH
#206 [06:16] <Andrio> no problem.
#207 [06:16] <FuzzyBear100> No how do i make my single player worlds less laggy
#208 [06:16] <FuzzyBear100> and modpacks
#209 [06:17] <FuzzyBear100> Btw i know this isent about minecraft but listen to this song https://open.spotify.com/track/6Hh410vnA0ICJQXD2Ob1H3?si=Fb4Or6JyQKaaf9b3zSHD7Q
#210 [06:19] <FuzzyBear100> Now my minecraft servers arnt working]
#211 [06:19] <FuzzyBear100> "failed to authenticate your connection"
#212 [06:19] <FuzzyBear100> Andrio
#213 [06:20] <Andrio> FuzzyBear100, I can't access that
#214 [06:20] <Andrio> FuzzyBear100, can you join mctest.ae97.net?
#215 [06:20] <FuzzyBear100> let me see
#216 [06:21] <FuzzyBear100> nope says failed to verify username now
#217 [06:21] <Andrio> FuzzyBear100, close Minecraft, log out of the launcher and back in
#218 [06:21] <FuzzyBear100> Ok
#219 [06:22] <FuzzyBear100> omg
#220 [06:22] <FuzzyBear100> now its not responding again
#221 [06:22] <FuzzyBear100> wait nvm its not
#222 [06:23] <FuzzyBear100> nope still not working
#223 [06:23] <Andrio> hm
#224 [06:24] <FuzzyBear100> Is it because i changed my username
#225 [06:24] <Andrio> FuzzyBear100, probably not.
#226 [06:25] <FuzzyBear100> Andrio The server is connected just won't let me in
#227 [06:26] <FuzzyBear100> I have to go but i will be on later around 6pm
#228 [06:38] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has joined #minecrafthelp
#229 [06:38] <LeoNM1> I cant download Minecraft Version 1.12 !
#230 [06:38] * mnegg [webchat@ADijon-555-1-372-1.w90-48.abo.wanadoo.fr] has joined #minecrafthelp
#231 [06:38] <LeoNM1> What must i do
#232 [06:39] <mnegg> hello someone to help ?
#233 [06:39] <mnegg> can someone help me plz
#234 [06:39] <LeoNM1> My Minecraft Folder isnt there
#235 [06:39] <LeoNM1> I need help too sorry
#236 [06:39] <LeoNM1> is here a german person?
#237 [06:41] <LeoNM1> mnegg Where you live?
#238 [06:43] <mnegg> i can't help sorry im searching help myself
#239 [06:46] <LeoNM1> ok
#240 [07:10] * Danielamin [webchat@94.147.15.118] has joined #minecrafthelp
#241 [07:10] <Danielamin> Hello?
#242 [07:11] <Odysseius> Danielamin, Hello
#243 [07:11] <Odysseius> LeoNM1, What does it day when you try to download it?
#244 [07:11] <Danielamin> I can't play, it crashes me. What do i do?
#245 [07:11] <Odysseius> mnegg, What do you need help with?
#246 [07:12] <Odysseius> Danielamin, Does it give you some kind of crash message?
#247 [07:12] <Danielamin> Yes
#248 [07:13] <Danielamin> I can't play 1.9 version.
#249 [07:13] <Danielamin> that is the problem.
#250 [07:14] <Odysseius> Danielamin, ...and what is the crash message?
#251 [07:15] <Danielamin> Nevermind, i can now play.
#252 [07:17] <Danielamin> Oh. I have to uptade java
#253 [07:17] <Odysseius> Danielamin, You shouldn't need to, the launcher comes with its own Java preinstalled.
#254 [07:18] <Odysseius> Danielamin, Though it is still a good idea to keep the Java installed on your PC up-to-date.
#255 [07:18] <Danielamin> Ok!
#256 [07:20] <Odysseius> ??> LeoNM1 scold/pm
#257 [07:20] <Absol> LeoNM1: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#258 [07:20] <Odysseius> LeoNM1, Please do not PM me.
#259 [07:20] <Danielamin> Bye!
#260 [07:20] <Odysseius> LeoNM1, Ask your questions here.
#261 [07:20] <Odysseius> Danielamin, Have a nice day!
#262 [07:20] <LeoNM1> OK
#263 [07:21] <LeoNM1> My Minecraft will not start and my Folder isnt here
#264 [07:21] <Odysseius> LeoNM1, What does it say when you try to open it?
#265 [07:22] * Danielamin [webchat@94.147.15.118] has quit. (Quit: webchat.esper.net)
#266 [07:22] <LeoNM1> The Minecraft Folder deleted
#267 [07:22] <LeoNM1> and that minecraft cant download the new Version
#268 [07:24] <Odysseius> LeoNM1, What is the error message?
#269 [07:24] <LeoNM1> So its not because they can not save the Version 1.12.2
#270 [07:24] <Odysseius> LeoNM1, Please follow the instructions on this page: https://bugs.mojang.com/browse/MCL-5546
#271 [07:25] <LeoNM1> ok
#272 [07:33] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has joined #minecrafthelp
#273 [07:33] <LeoNM1> Hi im back
#274 [07:34] <LeoNM1> so it says that Minecraft can not accesss the file because it is being used by another process
#275 [07:35] <Odysseius> ??> LeoNM1 tools/hjt
#276 [07:35] <Absol> LeoNM1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#277 [07:35] <Absol> LeoNM1: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#278 [07:37] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has quit. (Client Quit)
#279 [07:39] * Wh17EW0lf [webchat@97e29584.skybroadband.com] has joined #minecrafthelp
#280 [07:40] <Wh17EW0lf> Hi, does anyone know how long it takes to recieve the password reset email?
#281 [07:40] <Odysseius> Wh17EW0lf, It can take up to an hour.
#282 [07:40] <Wh17EW0lf> hmm, ok. its been about 2 now and still not got it
#283 [07:46] * e_l1997 [~quassel@2.68.10.210.mobile.tre.se] has quit. (Ping timeout: 182 seconds)
#284 [07:46] * e_l1997 [~quassel@2.71.98.232.mobile.tre.se] has joined #minecrafthelp
#285 [07:47] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has joined #minecrafthelp
#286 [07:48] <LeoNM1> @Absol what do you mean whit give us the link?
#287 [07:48] <LeoNM1> @absol this what i have to copy for the second Page?
#288 [07:48] <Odysseius> LeoNM1, The link to the paste you created using the instructions.
#289 [07:49] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has quit. (Client Quit)
#290 [07:54] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has joined #minecrafthelp
#291 [08:00] <LeoNM1> Absol What do i have to enter at Poster and Synax and experiation?
#292 [08:01] <Odysseius> LeoNM1, Just enter your Username, you can leave Syntax as it is.
#293 [08:02] <LeoNM1> And then comes the same again
#294 [08:02] <LeoNM1> i dont check this XD
#295 [08:02] <Odysseius> LeoNM1, Please give us the link to the paste.
#296 [08:03] <LeoNM1> https://paste.ubuntu.com/p/7MsJp3Nywx/
#297 [08:03] <LeoNM1> This?
#298 [08:03] <Odysseius> LeoNM1, Uninstall Bytefence, like I already told you earlier.
#299 [08:04] <LeoNM1> Wait a second
#300 [08:04] <LeoNM1> I must do something with my Mom
#301 [08:09] * el97 [~quassel@2.71.98.232.mobile.tre.se] has joined #minecrafthelp
#302 [08:10] * DeGamendeBeer [webchat@178-85-13-186.dynamic.upc.nl] has joined #minecrafthelp
#303 [08:10] <DeGamendeBeer> Can someone help me?
#304 [08:11] <DeGamendeBeer> My game says its modded but idk how to fix that
#305 [08:11] * e_l1997 [~quassel@2.71.98.232.mobile.tre.se] has quit. (Ping timeout: 198 seconds)
#306 [08:13] <DeGamendeBeer> does someone knows how to fix that?
#307 [08:13] <Odysseius> DeGamendeBeer, What is the error message?
#308 [08:14] <DeGamendeBeer> it says "The game crashed whilst initializing game" or with Optifine "It looks like you are using an unsupported, modified version of the game"
#309 [08:14] <Odysseius> ??> DeGamendeBeer win/reinst
#310 [08:14] <Absol> DeGamendeBeer: You may need to reinstall the locally installed files that Minecraft puts into place.
#311 [08:14] <Absol> DeGamendeBeer: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#312 [08:14] <DeGamendeBeer> oke thans
#313 [08:15] <DeGamendeBeer> thanks*
#314 [08:15] * DeGamendeBeer [webchat@178-85-13-186.dynamic.upc.nl] has quit. (Client Quit)
#315 [08:17] * Derek [webchat@176.104.164.143] has joined #minecrafthelp
#316 [08:17] <Derek> ребят
#317 [08:17] <Odysseius> Derek, English please.
#318 [08:18] <Derek> Used to play minecraft , stopped playing as rose, decided to play but I noticed that my game is not bought
#319 [08:19] <Odysseius> Derek, What is your Minecraft Username?
#320 [08:19] <Derek> Derek
#321 [08:20] <Odysseius> Derek, Is that the Username you chose when you bought the game?
#322 [08:20] <Derek> No
#323 [08:21] <Odysseius> Derek, In that case, what is the username you chose when you bought the game>
#324 [08:21] * laura_w1910 [webchat@78-61-188-211.static.zebra.lt] has joined #minecrafthelp
#325 [08:21] <Derek> I can't remember it was long ago
#326 [08:22] <laura_w1910> Minecraft Crash HELP!!!
#327 [08:22] <Derek> 3 years ago
#328 [08:22] <Odysseius> laura_w1910, Please be a bit more specific.
#329 [08:22] <Odysseius> Derek, I assume it only lets you play the demo version right now?
#330 [08:22] <Derek> Yes (
#331 [08:23] <Odysseius> Derek, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#332 [08:23] <Odysseius> ??> Derek account/trans-id
#333 [08:23] <Absol> Derek: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#334 [08:23] <Odysseius> ??> Derek account/send-email
#335 [08:23] <Absol> Derek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#336 [08:23] <Absol> Derek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#337 [08:24] <laura_w1910> Well I use Intel Corporation
#338 [08:24] <Odysseius> laura_w1910, Does it give you some kind of crash message you can share with us?
#339 [08:24] <laura_w1910> Ok
#340 [08:24] <laura_w1910> Wait
#341 [08:27] * Derek [webchat@176.104.164.143] has quit. (Quit: webchat.esper.net)
#342 [08:28] * Derek [webchat@176.104.164.143] has joined #minecrafthelp
#343 [08:28] * laura_w1910 [webchat@78-61-188-211.static.zebra.lt] has joined #minecrafthelp
#344 [08:29] <laura_w1910> file:///D:/Desktop/Crash.png
#345 [08:29] <Derek> how to find the transaction ID
#346 [08:29] <Odysseius> ??> Derek account/trans-id
#347 [08:29] <Absol> Derek: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#348 [08:29] <Odysseius> ??> laura_w1910 paste
#349 [08:29] <Absol> laura_w1910: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#350 [08:31] <laura_w1910> https://paste.ubuntu.com/p/Hq8JVZrgc3/
#351 [08:32] <Odysseius> laura_w1910, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#352 [08:33] <laura_w1910> So to play minecraft i would have Windows 10?
#353 [08:33] <Derek> What if I used Qiwi Wallet
#354 [08:34] <Derek> What if I used Qiwi Wallet in the transaction ID
#355 [08:34] <Odysseius> laura_w1910, You'll need to downgrade to probably Windows 7.
#356 [08:36] <Odysseius> Derek, Did you buy the game on minecraft.net?
#357 [08:36] <laura_w1910> Ok. Thank you
#358 [08:37] <Derek> In the official minecraft
#359 [08:37] <Odysseius> laura_w1910, Whatever was on the Laptop originally.
#360 [08:38] <laura_w1910> Windows 7
#361 [08:38] <Derek> The transaction ID no Qiwi Wallet
#362 [08:38] <Odysseius> Derek, Contact Mojang without a transaction ID, and ask how to retrieve it.
#363 [08:39] <Derek> How to contact Mojang?
#364 [08:39] <Odysseius> ??> Derek account/send-email
#365 [08:39] <Absol> Derek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#366 [08:40] <Absol> Derek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#367 [08:47] * mnegg [webchat@ADijon-555-1-372-1.w90-48.abo.wanadoo.fr] has joined #minecrafthelp
#368 [08:47] <mnegg> someone can help me please?
#369 [08:48] <Odysseius> mnegg, What with?
#370 [08:49] <mnegg> i just get minecraft for windows 10 on my computer
#371 [08:49] <mnegg> i play with keyboard
#372 [08:49] <mnegg> but i can't destroy block ( survival mode)
#373 [08:49] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#374 [08:49] <mnegg> it only attacks 1 time even if i keep cliking
#375 [08:49] <Odysseius> mnegg, Hold the mouse button
#376 [08:49] <mnegg> so i can't destroy anythiung
#377 [08:50] <mnegg> i do
#378 [08:50] <Odysseius> mnegg, don't click multiple times
#379 [08:50] <mnegg> i hold it but don't work
#380 [08:50] <mnegg> yeah i know
#381 [08:50] <Odysseius> mnegg, Make sure you didn't create the world in Adventure Mode.
#382 [08:50] <CubeTheThird> can't break wood?
#383 [08:51] <Odysseius> CubeTheThird, Anything apparently
#384 [08:51] <mnegg> where do you check if its adventure or not please?
#385 [08:51] <CubeTheThird> I've once had that happen with a broken mouse
#386 [08:51] <mnegg> (yes anything)
#387 [08:51] <mnegg> mine is well :/
#388 [08:51] <mnegg> completly well
#389 [08:51] * DeGamendeBeer [webchat@178-85-13-186.dynamic.upc.nl] has joined #minecrafthelp
#390 [08:52] <CubeTheThird> mnegg, try creating a new world for testing, and make sure in the world options it's set to survival
#391 [08:53] <DeGamendeBeer> My game doesn't work. I downloaded again an delete al the things in minecraft.
#392 [08:53] <CubeTheThird> DeGamendeBeer, what happens?
#393 [08:53] <mnegg> ok im trying
#394 [08:54] <DeGamendeBeer> The game crashed whilst initializing game
#395 [08:54] <Odysseius> CubeTheThird, Might be Windows 10 Edition
#396 [08:54] <CubeTheThird> DeGamendeBeer, do you have a crash report?
#397 [08:54] <CubeTheThird> Odysseius, possible
#398 [08:54] <DeGamendeBeer> yes
#399 [08:55] <mnegg> well it worked i have no clue what was the problem, the other one was in survival also.....
#400 [08:55] <CubeTheThird> DeGamendeBeer, copy the report onto http://paste.ubuntu.com and give the URL here.
#401 [08:56] <DeGamendeBeer> i a noob so how?
#402 [08:56] <DeGamendeBeer> xD
#403 [08:58] <CubeTheThird> DeGamendeBeer, ctrl + a to highlight the text, ctrl + c to copy, ctrl + v to paste
#404 [08:59] <DeGamendeBeer> do you meen this? https://paste.ubuntu.com/p/sjGMY9JpV4/
#405 [09:00] <Odysseius> DeGamendeBeer, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#406 [09:00] <DeGamendeBeer> what is a DxDiag
#407 [09:01] <DeGamendeBeer> i don't think i got that
#408 [09:01] <Odysseius> DeGamendeBeer, In that case, follow the instructions on the page I linked.
#409 [09:03] * LeoNM1 [webchat@p57A7F28C.dip0.t-ipconnect.de] has joined #minecrafthelp
#410 [09:04] <DeGamendeBeer> https://paste.ubuntu.com/p/9ksX2CjKhB/
#411 [09:05] <Odysseius> ??> DeGamendeBeer win/updates
#412 [09:05] <Odysseius> ??> DeGamendeBeer win/update
#413 [09:05] <Absol> DeGamendeBeer: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#414 [09:06] * AquaSide [webchat@host-156.204.202.250-static.tedata.net] has joined #minecrafthelp
#415 [09:07] <AquaSide> hello can anybody help me my minecraft launcher wont start
#416 [09:07] <LeoNM1> Odysseius i havent got ByteFENCE ON mY cOMPUTER
#417 [09:07] <Odysseius> LeoNM1, You do according to the log you gave me earlier. Check your installed programs.
#418 [09:07] <CubeTheThird> AquaSide, what happens? do you get any error messages?
#419 [09:07] <AquaSide> yes a crash log
#420 [09:07] <CubeTheThird> AquaSide, copy the log onto http://paste.ubuntu.com and give the URL here.
#421 [09:08] <AquaSide> ok
#422 [09:08] * AquaSide [webchat@host-156.204.202.250-static.tedata.net] has quit. (Client Quit)
#423 [09:09] <Odysseius> ok.
#424 [09:09] <CubeTheThird> O.o
#425 [09:09] <LeoNM1> https://paste.ubuntu.com/p/7MsJp3Nywx/
#426 [09:10] <Odysseius> LeoNM1, Line 101 in that log
#427 [09:10] <Odysseius> LeoNM1, "O23 - Service: ByteFence Anti-Malware Service (ByteFenceService)"
#428 [09:10] <CubeTheThird> as well as 33,34
#429 [09:10] <Odysseius> LeoNM1, All your problems with Minecraft will go away if you remove it.
#430 [09:10] * AquaSide [webchat@host-156.204.202.250-static.tedata.net] has joined #minecrafthelp
#431 [09:11] <LeoNM1> ok
#432 [09:11] <AquaSide> thats the crash log url https://paste.ubuntu.com/p/Jy33KrxQXW/ that happened after installing windows 10
#433 [09:11] <Odysseius> AquaSide, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#434 [09:11] * AquaSide [webchat@host-156.204.202.250-static.tedata.net] has quit. (Client Quit)
#435 [09:15] * mnegg [webchat@ADijon-555-1-372-1.w90-48.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#436 [09:20] * Derek [webchat@176.104.164.143] has quit. (Quit: webchat.esper.net)
#437 [09:26] * DeGamendeBeer [webchat@178-85-13-186.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#438 [09:39] * Derek [webchat@176.104.164.143] has joined #minecrafthelp
#439 [09:41] <Derek> the site password works and there is no launcher, what to do?
#440 [09:43] <Derek> Man
#441 [09:43] <CubeTheThird> Derek, do you mean you can't login to the launcher?
#442 [09:43] <Derek> Yes
#443 [09:44] <CubeTheThird> Derek, what happens when you try logging in?
#444 [09:44] <Derek> Login failed
#445 [09:45] <Derek> Invalid username or password.
#446 [09:46] <Derek> But at the same time everything is correct
#447 [09:46] <CubeTheThird> ??> Derek login/throttle
#448 [09:46] <Absol> Derek: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#449 [09:46] <Absol> Derek: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#450 [09:48] <Derek> That is, can I change the password and not to go?
#451 [09:48] <Derek> 1 hour
#452 [09:48] <CubeTheThird> Derek, even if you change the password, you still have to wait
#453 [09:50] <Derek> Do you have to change your password?
#454 [09:50] <CubeTheThird> Derek, you don't have to, but it is recommended
#455 [09:50] <Derek> Thank you very much=)
#456 [10:09] * alex99 [webchat@host86-149-2-146.range86-149.btcentralplus.com] has joined #minecrafthelp
#457 [10:09] <alex99> i am trying to migrate my old minecraft account and i need the username to do it i have all the other information
#458 [10:10] <alex99> it said to contact support
#459 [10:10] <CubeTheThird> ??> alex99 mojang/email
#460 [10:10] <Absol> alex99: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#461 [10:10] <Absol> alex99: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#462 [10:13] * Webchat_96016 [webchat@ool-43551900.dyn.optonline.net] has joined #minecrafthelp
#463 [10:13] <Webchat_96016> hi
#464 [10:14] <Webchat_96016> i need help
#465 [10:14] <Webchat_96016> anyone hee
#466 [10:14] <CubeTheThird> Webchat_96016, help with?
#467 [10:14] <Webchat_96016> my minecraft skins wont load everyone is an alex and steve
#468 [10:15] <Webchat_96016> im using 1.8.9 forge
#469 [10:15] <Webchat_96016> hello anyone here
#470 [10:15] <CubeTheThird> Webchat_96016, do you have issues with a non-modded version?
#471 [10:15] <Webchat_96016> no modded
#472 [10:15] <Webchat_96016> i have modded version
#473 [10:16] <Webchat_96016> im using 1.8.9 forge
#474 [10:16] <CubeTheThird> Webchat_96016, do skins show up with vanilla?
#475 [10:16] <Webchat_96016> whats vanilla
#476 [10:16] <Webchat_96016> ??
#477 [10:16] <CubeTheThird> Webchat_96016, vanilla means without mods
#478 [10:16] <Webchat_96016> no
#479 [10:16] <Webchat_96016> they dont load
#480 [10:16] <Webchat_96016> let me check
#481 [10:16] <Webchat_96016> gimme sec
#482 [10:18] <Webchat_96016> yea without mods they still wont work
#483 [10:18] <CubeTheThird> Webchat_96016, is this only on a specific server?
#484 [10:18] <Webchat_96016> idk i play on velt
#485 [10:19] <Webchat_96016> let me go check
#486 [10:19] <Webchat_96016> my freind said that they use forge and there all good on velt its only me then
#487 [10:20] <Webchat_96016> but im checking other servers now
#488 [10:20] <Webchat_96016> its only on velt
#489 [10:21] <CubeTheThird> Webchat_96016, ok. That would mean the issue is on the server's end, not yours. You'll have to contact a server admin/owner about the problem
#490 [10:21] <Webchat_96016> ok
#491 [10:21] <Webchat_96016> thx for the help
#492 [10:21] <Webchat_96016> ur the best
#493 [10:21] <CubeTheThird> no problem :3
#494 [10:21] * Webchat_96016 [webchat@ool-43551900.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#495 [10:41] * Realock [webchat@c83-251-56-143.bredband.comhem.se] has joined #minecrafthelp
#496 [10:43] <Realock> I have problems migrating my old account "Starcarl" where it says the migation went through, but the password doesn't seem to work and nothing gets sent to my email to reset the password so im at a loss.
#497 [10:49] * FuzzyBear100 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#498 [10:49] <FuzzyBear100> Andrio
#499 [10:49] <FuzzyBear100> It's me remember from earlier
#500 [10:54] * FuzzyBear100 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#501 [10:57] * Porkyle [~Porkyle@87-93-3-130.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#502 [11:10] <CubeTheThird> Realock, You'll need to contact Mojang support for help with this
#503 [11:10] <CubeTheThird> ??> Realock mojang/email
#504 [11:10] <Absol> Realock: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#505 [11:10] <Absol> Realock: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#506 [11:13] * DevilsMonster [webchat@208.168.224.239] has joined #minecrafthelp
#507 [11:14] <DevilsMonster> Im having trouble finding Java runtime
#508 [11:14] <CubeTheThird> DevilsMonster, can you open C:\Program Files (x86)\Minecraft
#509 [11:26] <DevilsMonster> I cannot find my C:
#510 [11:27] <CubeTheThird> DevilsMonster, are you on Windows...?
#511 [11:28] <DevilsMonster> no
#512 [11:28] <DevilsMonster> I am on MacOS
#513 [11:29] <CubeTheThird> DevilsMonster, ah... that would explain it
#514 [11:34] * Porkyle [~Porkyle@87-93-3-130.bb.dnainternet.fi] has joined #minecrafthelp
#515 [11:43] * Crymsix [webchat@ip70-176-164-39.ph.ph.cox.net] has joined #minecrafthelp
#516 [11:44] <Crymsix> I am not getting emails to my mojang email for a password reset.
#517 [11:44] <CubeTheThird> Crymsix, how long have you waited for the emails?
#518 [11:44] <Crymsix> 45m
#519 [11:44] <CubeTheThird> Crymsix, ok. Wait 1 more hour. If then you still haven't received anything, you'll have to contact Mojang about the issue
#520 [11:44] <CubeTheThird> ??> Crymsix mojang/email
#521 [11:44] <Absol> Crymsix: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#522 [11:44] <Absol> Crymsix: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#523 [11:45] <Crymsix> okay thank you
#524 [11:49] * Crymsix [webchat@ip70-176-164-39.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#525 [11:50] * DevilsMonster [webchat@208.168.225.110] has joined #minecrafthelp
#526 [11:52] <DevilsMonster> I have tried everything on my MacOS to log into Minecraft but I cannot connect to the Java Runtime
#527 [11:54] <CubeTheThird> DevilsMonster, can I assume you've tried uninstalling and reinstalling the game?
#528 [11:54] <DevilsMonster> yes
#529 [11:55] <CubeTheThird> DevilsMonster, are you able to open the launcher?
#530 [11:56] <DevilsMonster> yes but I am not able to log onto Minecraft
#531 [11:56] <CubeTheThird> DevilsMonster, in the launcher can you go to Launch Options, enable advanced settings, click on the version you're trying to play ?
#532 [11:57] <DevilsMonster> yes
#533 [11:57] <CubeTheThird> DevilsMonster, is the box for Java executable turned on?
#534 [11:58] <DevilsMonster> I dont know
#535 [11:58] * mnegg [webchat@ADijon-555-1-372-1.w90-48.abo.wanadoo.fr] has joined #minecrafthelp
#536 [11:58] <CubeTheThird> DevilsMonster, can you follow the instructions I just gave you?
#537 [11:59] <DevilsMonster> okay
#538 [11:59] <mnegg> hello i would like to know how can I put my server online so i can share what i do with people thank you
#539 [12:00] <CubeTheThird> mnegg, do you mean you already have a server, and you'd like to invite people?
#540 [12:00] <mnegg> no i'm starting and i just wanted to know what is the procedure to create a server online which i can create my own stuff and people can see it
#541 [12:00] <mnegg> i saw minecraft realm = 10 players max
#542 [12:01] <CubeTheThird> mnegg, there are 3 options. You can do realms, which yes allows 10 players at the same time (you can invite more though). You can host a server on your own computer, or you can use a 3rd party online service to host one for you
#543 [12:02] <mnegg> how can I host a server on my own computer please?
#544 [12:02] <CubeTheThird> mnegg, I'll send you the wiki instructions. If you have any questions just ask here
#545 [12:03] <CubeTheThird> ??> mnegg mp/server-setup
#546 [12:03] <Absol> mnegg: Lots of information about setting up a server can be found here: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#547 [12:03] <CubeTheThird> mnegg, there's also lots of youtube videos and such as guides as well
#548 [12:03] <mnegg> i tried to search on youtube but it was shit videos
#549 [12:03] <Absol> mnegg: Please keep it civil
#550 [12:03] <mnegg> i will check your link
#551 [12:04] <DevilsMonster> My Java is on but I still cannot connect to Minecraft
#552 [12:08] <CubeTheThird> DevilsMonster, can you open your Applications folder, and open the folder for Minecraft ?
#553 [12:09] <DevilsMonster> yes
#554 [12:12] <mnegg> CubeTheThird if i continue on my private server for the moment, is it possible to put it online without losing anything later ? or would i need to start to 0 creating another online server ?
#555 [12:13] <CubeTheThird> DevilsMonster, in there you should see a folder called runtime
#556 [12:13] <CubeTheThird> mnegg, by private server, do you mean your singleplayer world?
#557 [12:14] <mnegg> yep
#558 [12:16] <CubeTheThird> mnegg, yes, can can copy it into the server folder and use that. You might need to change some of the player data for it to work
#559 [12:16] <CubeTheThird> I g2g for now
#560 [12:17] * Red3 [webchat@sky-78-16-122-52.bas512.cwt.btireland.net] has joined #minecrafthelp
#561 [12:18] <mnegg> ok ty
#562 [12:19] <Red3> Can anyone tell me why my game keeps crashing after i enter any world?
#563 [12:19] * Red3 is now known as Redstone
#564 [12:25] <Redstone> Every time I enter any world, multiplayer/single player, after less than 1 minute my game crashes. Why does it do that? And how can I fix it?
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#566 [12:40] * Crymsix [webchat@ip70-176-164-39.ph.ph.cox.net] has joined #minecrafthelp
#567 [12:41] <Crymsix> Why does it take so long to get a mojang password reset email.
#568 [12:42] <Crymsix> Why does it take so long to get a mojang password reset email.
#569 [12:43] <tyteen4a03> Crymsix: what is your email provider?
#570 [12:43] <Crymsix> gmail
#571 [12:43] <tyteen4a03> Crymsix: checked your spam folder?
#572 [12:44] <Crymsix> I have checked all folders
#573 [12:44] <tyteen4a03> ??> Crymsix account/send-email
#574 [12:44] <Absol> Crymsix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#575 [12:44] <Absol> Crymsix: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#576 [12:44] <Crymsix> I have done that but they are processing cases from the 26th. They are 3 days behind
#577 [12:44] <Crymsix> Is there no better support we can turn to
#578 [12:44] * DevilsMonster [webchat@208.168.225.110] has quit. (Quit: webchat.esper.net)
#579 [12:44] <tyteen4a03> Crymsix: no
#580 [12:45] <Crymsix> Wow
#581 [12:45] <Crymsix> really
#582 [12:46] <Crymsix> How is it so hard to get some support...this is insane
#583 [12:46] <tyteen4a03> Crymsix: yeah you'll need to wait for them to reply
#584 [12:46] <Crymsix> So I'll need to wait 3 days for a reply?
#585 [12:46] <tyteen4a03> Crymsix: up to 5 business days
#586 [12:47] <tyteen4a03> Crymsix: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#587 [12:47] <Crymsix> That's absolutely poor service turnaround time
#588 [12:47] <Crymsix> For a freakin password reset.
#589 [12:53] * Crymsix [webchat@ip70-176-164-39.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#590 [12:53] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
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#593 [13:02] * IShrekDaily [webchat@072-239-113-205.res.spectrum.com] has joined #minecrafthelp
#594 [13:02] * IShrekDaily [webchat@072-239-113-205.res.spectrum.com] has quit. (Client Quit)
#595 [13:03] * Tlms [webchat@36.75.245.240] has joined #minecrafthelp
#596 [13:03] <Tlms> Failed to download file. ca_es.lang Show more details
#597 [13:03] <Tlms> help :(
#598 [13:04] * bigbro2009 [webchat@bcddc142.skybroadband.com] has joined #minecrafthelp
#599 [13:04] * Tlms [webchat@36.75.245.240] has quit. (Client Quit)
#600 [13:04] <bigbro2009> Hello. I have downloaded mojang and all went well. Although every time I try and boot it up it crashes?
#601 [13:07] <tyteen4a03> bigbro2009: do you get a crash report?
#602 [13:07] <bigbro2009> it says java platform se binary has stopped working?
#603 [13:08] <tyteen4a03> ??> bigbro2009 tools/hjt
#604 [13:08] <Absol> bigbro2009: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#605 [13:08] <Absol> bigbro2009: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#606 [13:09] <bigbro2009> denied write access to host files?
#607 [13:09] <tyteen4a03> bigbro2009: ignore that
#608 [13:11] <bigbro2009> do i need to put anything in poster?
#609 [13:11] <tyteen4a03> bigbro2009: any name will do
#610 [13:11] <bigbro2009> pasted
#611 [13:11] <tyteen4a03> bigbro2009: great, give us the link to it
#612 [13:11] <bigbro2009> name kelle
#613 [13:12] <bigbro2009> kelley even
#614 [13:12] <tyteen4a03> bigbro2009: need the URL to the paste itself
#615 [13:12] <tyteen4a03> bigbro2009: in the address bar
#616 [13:12] <bigbro2009> https://paste.ubuntu.com/p/NnvTXzMsRr/
#617 [13:13] <tyteen4a03> ??> bigbro2009 av/norton
#618 [13:13] <Absol> bigbro2009: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#619 [13:13] <tyteen4a03> ??> bigbro2009 av/norton/uninstall
#620 [13:13] <Absol> bigbro2009: To completely uninstall Norton Internet Security, use this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
#621 [13:14] <bigbro2009> that link doens't work. says it can't be reached. I will find in on the computer and uninstall
#622 [13:14] <tyteen4a03> bigbro2009: ah ok
#623 [13:14] <tyteen4a03> yeah sure
#624 [13:14] <tyteen4a03> bigbro2009: this looks like a work PC - you should ask the owner of the computer for permission
#625 [13:15] <bigbro2009> thank you I will try that now and come back if i need more help. Its an old work laptop that I have at home now
#626 [13:15] <bigbro2009> do I need to log on as an administrator ?
#627 [13:15] <tyteen4a03> bigbro2009: yes
#628 [13:15] <bigbro2009> right ok. I will try that first before uninstalling. or do I still need to do that?
#629 [13:16] <tyteen4a03> bigbro2009: you still need to uninstall norton, yes
#630 [13:16] <bigbro2009> right ok I will do that. Thanks for your help
#631 [13:16] <tyteen4a03> bigbro2009: if it's an old work laptop, residual group policies from your IT Admin may interfere; in this case it is best to wipe the hard drive and reinstall Windows
#632 [13:17] <bigbro2009> ah ok. I will sort that. thanks
#633 [13:26] * Webchat_23174 [webchat@99-127-86-210.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#634 [13:27] <Webchat_23174> how do I play realms on my java edition I dont know how to invite myself to it from my xbox
#635 [13:27] <mattym> Webchat_23174, You can't use those two together.
#636 [13:27] <tyteen4a03> Webchat_23174: Java Realms and Bedrock realms are separate products
#637 [13:28] <Webchat_23174> I bought minecraft last night so I can play do I have to spend another 30 bucks to play?
#638 [13:29] <mattym> Webchat_23174, Are you on a Windows 10 computer?
#639 [13:29] <Webchat_23174> yes
#640 [13:30] <mattym> Webchat_23174, Use the PC Bedrock Edition, a code for it came with Java Edition.
#641 [13:30] <Webchat_23174> where do i find a code?
#642 [13:30] <mattym> Webchat_23174, Log into your mojang account at account.mojang.com/me
#643 [13:31] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#644 [13:33] * Webchat_23174 [webchat@99-127-86-210.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#645 [13:42] * thelounge45 [webchat@cpe-23-242-176-252.socal.res.rr.com] has joined #minecrafthelp
#646 [13:43] <thelounge45> i just reset my password and i try loging on it says LOGIN FAILED
#647 [13:43] <mattym> ??> thelounge45 login/throttle
#648 [13:43] <Absol> thelounge45: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#649 [13:43] <Absol> thelounge45: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#650 [13:44] <thelounge45> i alredy reset my password
#651 [13:44] <thelounge45> 1 minut agoe
#652 [13:44] <thelounge45> i reset minecraft
#653 [13:44] <thelounge45> and it dose nothing
#654 [13:44] <mattym> thelounge45, Read all the instructions.
#655 [13:45] <thelounge45> ok thx il be back in an hour ThS
#656 [13:53] * TheLord [webchat@b01b0ba0.bb.sky.com] has joined #minecrafthelp
#657 [13:55] <TheLord> Hi, I was here yesterday about my minecraft saying "Unable to update the Minecraft Native Launcher" and i was told to go make a ticket on bug.minecraft but they told me to come back here
#658 [13:55] <mattym> ??> TheLord tools/hjt
#659 [13:55] <Absol> TheLord: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#660 [13:55] <Absol> TheLord: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#661 [13:57] <TheLord> https://paste.ubuntu.com/p/yT6BjmJNjd/
#662 [13:58] <mattym> ??> TheLord av/adwcleaner
#663 [13:58] <Absol> TheLord: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#664 [13:58] <Absol> TheLord: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#665 [13:58] <mattym> TheLord, Try the instructions Absol wrote, and then reinstall the game after and see if anything changes.
#666 [14:01] * TheLord [webchat@b01b0ba0.bb.sky.com] has joined #minecrafthelp
#667 [14:02] * thelounge44 [webchat@201-234-32-241.dynamic.huincacoop.com.ar] has joined #minecrafthelp
#668 [14:02] <thelounge44> Hello I Have A Question
#669 [14:02] <thelounge44> I can Open my minecraft
#670 [14:04] * Blaizeakavan [webchat@201-4-225-6.user.veloxzone.com.br] has joined #minecrafthelp
#671 [14:05] <TheLord> I did the scan and nothing came up
#672 [14:05] <thelounge44> i try but it says Were sorry, but it seems there was an error while trying to rencer aspects of the game To solve this error, its reccomended that you update your Graphics Driver [i can /:] If you are unsure of how to update your drivers
#673 [14:06] <thelounge44> What can i do?
#674 [14:12] * TheLord [webchat@b01b0ba0.bb.sky.com] has quit. (Quit: webchat.esper.net)
#675 [14:12] * Qball [Elite17280@chi.elitebnc.org] has quit. (Read error: Connection reset by peer)
#676 [14:12] <thelounge44> https://paste.ubuntu.com/p/4m9cTjqZ3C/
#677 [14:17] * Realock [webchat@c83-251-56-143.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#678 [14:18] <CubeTheThird> thelounge44, one moment
#679 [14:19] <mattym> thelounge44, Download and Install the most recently dated Radeon Software from this page https://support.amd.com/en-us/download/apu?os=Windows%207%20-%2032
#680 [14:19] <CubeTheThird> gahh ninjad
#681 [14:25] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#682 [14:35] * bakermatthew968 [webchat@5ec1fd6f.skybroadband.com] has joined #minecrafthelp
#683 [14:36] <bakermatthew968> Hi i made an account 2 years ago and i cannot remember the account name or password or the email account linked to it
#684 [14:52] <thelounge45> hi
#685 [14:52] <thelounge45> it has been an hour since i changed my password still cant login
#686 [14:53] <mattym> thelounge45, Are you using any VPN, or Proxy software?
#687 [14:53] <thelounge45> no
#688 [14:53] <mattym> thelounge45, Are you on a public or shared network?
#689 [14:54] <thelounge45> no my home password protected network
#690 [14:54] <mattym> thelounge45, Make sure you wait a full hour with no login attempts from your network before setting a new password.
#691 [14:55] <thelounge45> it has been more thean an hour
#692 [14:55] <thelounge45> and i changed my password an hour agor +
#693 [14:55] <mattym> thelounge45, You need to wait an hour, then change the password.
#694 [14:56] <thelounge45> i changed my password an hour agoe i have to do it agien
#695 [14:56] <thelounge45> ?
#696 [14:56] <mattym> thelounge45, Yes
#697 [14:56] <thelounge45> o,ok il try
#698 [14:57] <mattym> thelounge45, But if you have already tried to log in again, you need to wait an hour.
#699 [14:57] <thelounge45> fk
#700 [14:57] <thelounge45> ok thx
#701 [14:58] * JakE_Josh [webchat@h27.161.48.24.cable.jvln.cmaaccess.com] has joined #minecrafthelp
#702 [14:58] <JakE_Josh> i need help
#703 [14:58] * JakE_Josh is now known as Jake_Josh
#704 [14:58] <Jake_Josh> hello?
#705 [14:58] <thelounge45> Hi
#706 [14:58] <thelounge45> How may i help you
#707 [14:58] <Jake_Josh> i need help fixing my account
#708 [14:58] <thelounge45> i dont work here lol
#709 [14:59] <Jake_Josh> kys then
#710 [14:59] <thelounge45> All messages intended for you will begin with your nickname. Senior helpers' name begin with + or @. Always listen to their
#711 [14:59] <mattym> !remove Jake_Josh
#712 [14:59] * Absol kicked Jake_Josh from #minecrafthelp (Reason: ake_Josh :You have been removed from this channel)
#713 [14:59] <thelounge45> why?
#714 [15:00] <thelounge45> disrespect?
#715 [15:00] * Minecrafter698 [webchat@h27.161.48.24.cable.jvln.cmaaccess.com] has joined #minecrafthelp
#716 [15:00] <Minecrafter698> hi
#717 [15:00] <thelounge45> hi
#718 [15:01] <Minecrafter698> i need help with my minecraft account
#719 [15:01] <thelounge45> All messages intended for you will begin with your nickname. Senior helpers' name begin with + or @. Always listen to their
#720 [15:01] <thelounge45> im not a helper
#721 [15:02] <Minecrafter698> i cant figure out where my account is at
#722 [15:02] <tyteen4a03> ??> Minecrafter698 account/reset-password
#723 [15:02] <Absol> Minecrafter698: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#724 [15:02] <Absol> Minecrafter698: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#725 [15:02] <tyteen4a03> Minecrafter698: try all emails there; the one that receives an email will be the account to use
#726 [15:03] <thelounge45> when the hour is over and i reset my password do i have to wait another to login?
#727 [15:03] <mattym> thelounge45, No
#728 [15:03] <thelounge45> ok thx
#729 [15:05] <Minecrafter698> i have my minecraft account name
#730 [15:05] <Minecrafter698> but the emails i had it under say i dont have an account
#731 [15:05] <tyteen4a03> Minecrafter698: Minecraft username please?
#732 [15:06] <Minecrafter698> Jake_Josh
#733 [15:06] <tyteen4a03> Minecrafter698: looks like the account has not been migrated
#734 [15:06] <Minecrafter698> i am trying to do that but it wont tell me the exact email i have it under
#735 [15:07] <tyteen4a03> ??> Minecrafter698 account/send-email
#736 [15:07] <Absol> Minecrafter698: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#737 [15:07] <Absol> Minecrafter698: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#738 [15:09] <Minecrafter698> where can i go and log in to my account?
#739 [15:10] <tyteen4a03> Minecrafter698: what do you mean?
#740 [15:10] <Minecrafter698> i cant find my transaction id if i dont know which email my account is under
#741 [15:10] <Minecrafter698> its either under mine or my brothers
#742 [15:11] <Minecrafter698> i just need to know which email it is
#743 [15:11] <mattym> Minecrafter698, Check all your emails for the purchase confirmation.
#744 [15:11] <Minecrafter698> i bought this like 5 years ago
#745 [15:11] <tyteen4a03> Minecrafter698: how did you pay for MC?
#746 [15:11] <Minecrafter698> i dont remember its been to long
#747 [15:11] <Minecrafter698> everyone has changed to new emails
#748 [15:12] <tyteen4a03> Minecrafter698: leave transaction ID blank; mojang will provide the next steps
#749 [15:13] <Minecrafter698> Account Email Address:
#750 [15:13] <Minecrafter698> Enter the e-mail address used when registering your account.
#751 [15:13] <Minecrafter698> i am trying to find this
#752 [15:19] * Minecrater689 [webchat@h27.161.48.24.cable.jvln.cmaaccess.com] has joined #minecrafthelp
#753 [15:19] <Minecrater689> Account Email Address:
#754 [15:19] <Minecrater689> Enter the e-mail address used when registering your account.
#755 [15:19] <Minecrater689> what happened
#756 [15:22] * Minecrater689 [webchat@h27.161.48.24.cable.jvln.cmaaccess.com] has quit. (Client Quit)
#757 [15:27] * mousa [webchat@37.236.178.57] has joined #minecrafthelp
#758 [15:33] <mousa> Unable to save download. dead1.ogg
#759 [15:33] <Odysseius> mousa, Please follow the instructions on this page: https://bugs.mojang.com/browse/MCL-5546
#760 [15:34] * esper_gvxgcu [~Mibbit@199.58.147.235] has joined #minecrafthelp
#761 [15:34] <esper_gvxgcu> hey I'm getting FATAL ERROR: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced
#762 [15:34] <esper_gvxgcu> any idea how to fix?
#763 [15:34] <CubeTheThird> ??> esper_gvxgcu av/bytefence
#764 [15:34] <Absol> esper_gvxgcu: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#765 [15:35] <esper_gvxgcu> I have AVAST antivirus
#766 [15:35] <esper_gvxgcu> but I disabled it and still no luck
#767 [15:35] <esper_gvxgcu> Another forum said could be DNS and to ask yall
#768 [15:36] <Odysseius> esper_gvxgcu, We need the full error message
#769 [15:36] <Odysseius> ??> esper_gvxgcu paste
#770 [15:36] <Absol> esper_gvxgcu: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#771 [15:37] <esper_gvxgcu> https://paste.ubuntu.com/p/MNRNF2YPhm/
#772 [15:39] <Odysseius> esper_gvxgcu, Please update your launcher: https://launcher.mojang.com/download/Minecraft.dmg
#773 [15:44] <esper_gvxgcu> nice thanks
#774 [15:46] * mousa [webchat@37.236.178.57] has quit. (Quit: webchat.esper.net)
#775 [16:13] * Rex_man [webchat@108-211-154-123.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#776 [16:14] <Rex_man> I can't run versions under 1.12.2
#777 [16:20] * Webchat_69218 [webchat@ool-43551900.dyn.optonline.net] has joined #minecrafthelp
#778 [16:20] <Webchat_69218> hello
#779 [16:20] <Webchat_69218> anyone here
#780 [16:20] <Webchat_69218> can anyone help me
#781 [16:21] <Webchat_69218> helloooooooooooooo
#782 [16:21] * Webchat_69218 [webchat@ool-43551900.dyn.optonline.net] has quit. (Client Quit)
#783 [16:23] <CubeTheThird> Rex_man, what happens?
#784 [16:43] * Byasami [webchat@47.157.123.105] has joined #minecrafthelp
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#787 [16:49] <Sterlion007> I made my account I believe around 2010-2011 and have not used it since then and now that i am trying to log in it say my account information is invalid
#788 [16:52] <Sterlion007> May I speak to a representative?
#789 [16:53] <Anna> this is a volunteer run channel
#790 [16:53] <Anna> are you using your username or email to log in?
#791 [16:53] <Anna> and what is your username?
#792 [16:55] <Sterlion007> I have tried to use both and my username is Sterlion007, and I just realized I should not have used it here
#793 [16:55] <Sterlion007> I have tried to use both and my username is Sterlion007, and I just realized I should not have used it here
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#796 [17:02] <Char> I can not do anything but walk around in the worlds. I can not build anything or break anything?
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#798 [17:14] <CubeTheThird> Char, in singleplayer?
#799 [17:14] <Char> yes
#800 [17:15] <Char> I just install it on a other computer in the house and it works fine there.
#801 [17:16] <Char> But it still will not work the first computer it was installed on.
#802 [17:21] <Char> trying to uninstall and reinstall now
#803 [17:22] <Char> that fix it thank you
#804 [17:45] * arizona [webchat@h188.74.28.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#805 [17:45] <arizona> I cant access any of my mod packs or the original minecraft through twitch
#806 [17:46] <arizona> says cant create file that already exists
#807 [17:48] <tyteen4a03> ??> arizona mods
#808 [17:48] <Absol> arizona: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#812 [18:08] <bhaus> Hello. I have a question
#813 [18:09] <CubeTheThird> bhaus, ask away
#814 [18:09] <Daku__Enjeru> hey I am having some trouble with launching my minecraft I try to start it it will say "The version you are trying to play inherits properties from an unknown source" what do I do to fix this?
#815 [18:10] <CubeTheThird> Daku__Enjeru, let's try doing a clean install of the game, first
#816 [18:10] <CubeTheThird> ??> Daku__Enjeru win/reinst
#817 [18:10] <Absol> Daku__Enjeru: You may need to reinstall the locally installed files that Minecraft puts into place.
#818 [18:10] <Absol> Daku__Enjeru: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#819 [18:10] <bhaus> I'm on Pocket Eddition and I switched my world from creative to survival and I wanted to switch it back to creative but when I go back in the world it's still survival. Does anyone know how to fix that?
#820 [18:11] <CubeTheThird> bhaus, can you make a new world and test to see if it does the same thing?
#821 [18:11] <bhaus> Sure
#822 [18:11] <Daku__Enjeru> I have already uninstalled everything and reinstalled it worked for a few hours but when I tried to startup again the same message cme up.
#823 [18:11] <CubeTheThird> Daku__Enjeru, follow the instructions Absol gave you
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#830 [18:37] <Laterb0bf8tt30> I cannot get Minecraft to work. I get the error message unable to locate the java runtime. Suggestions?
#831 [18:37] <CubeTheThird> Laterb0bf8tt30, are you on mac?
#832 [18:38] <Laterb0bf8tt30> I've already tried to delete all the files and reinstall. I'm on Win 10
#833 [18:38] <CubeTheThird> Laterb0bf8tt30, from C:\Program Files (x86)\Minecraft ?
#834 [18:39] <Laterb0bf8tt30> There's no folder in my Program Files (86) called Minecraft. I looked, but nothing. Strange??
#835 [18:39] <CubeTheThird> Laterb0bf8tt30, you downloaded the installer from https://minecraft.net/download right?
#836 [18:39] <Laterb0bf8tt30> A long time ago, yes
#837 [18:40] <Laterb0bf8tt30> It's been working fine until just recently
#838 [18:40] <CubeTheThird> Laterb0bf8tt30, you should download the newer one. It's probably different from the one you have
#839 [18:40] <Laterb0bf8tt30> I'll try it. Thank you for the suggestion
#840 [18:40] <Laterb0bf8tt30> Do I need to uninstall anything prior to running the download?
#841 [18:40] <CubeTheThird> Laterb0bf8tt30, you shouldn't have to
#842 [18:41] <Laterb0bf8tt30> k. I'll try it and let you know. Thanks much.
#843 [18:45] <Laterb0bf8tt30> Right on!! It worked perfectly. Thank you so much. My grandkids are happy to see it working again! :) Much obliged CubeTheThird!
#844 [18:45] <CubeTheThird> Laterb0bf8tt30, awesome!
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#854 [19:52] <thelounge45> help
#855 [19:53] <CubeTheThird> thelounge45, with?
#856 [19:53] <thelounge45> i waite 1 hour and changed my password and tryed to login it dosent work
#857 [19:54] <CubeTheThird> thelounge45, are you able to login to the website?
#858 [19:54] <thelounge45> let me try
#859 [19:54] <thelounge45> no
#860 [19:55] <thelounge45> it dose not work
#861 [19:55] <CubeTheThird> thelounge45, does it give you an error message?
#862 [19:55] <thelounge45> yes
#863 [19:55] <thelounge45> n error prevented your request from being processed. Please try again.
#864 [19:55] <CubeTheThird> ??> thelounge45 info/mcleaks
#865 [19:55] <Absol> thelounge45: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#866 [19:56] <Absol> thelounge45: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#867 [19:58] <thelounge45> how do i remove the entries?
#868 [19:59] <thelounge45> uninstall?
#869 [19:59] <CubeTheThird> thelounge45, ya you should uninstall it to start. If that doesn't work, you'll have to edit your hosts file
#870 [20:00] <thelounge45> ok but i cnt login to the website
#871 [20:00] <thelounge45> to reinstall
#872 [20:01] <CubeTheThird> thelounge45, I'm talking about mcleaks or altdispenser
#873 [20:01] <thelounge45> o i did
#874 [20:01] <thelounge45> still not work
#875 [20:01] <CubeTheThird> ??> thelounge45 win/hosts/edit
#876 [20:01] <Absol> thelounge45: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#877 [20:01] <Absol> thelounge45: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#878 [20:02] <thelounge45> it sakes how to open the file
#879 [20:03] <thelounge45> nvm im in
#880 [20:03] <CubeTheThird> thelounge45, there remove the lines that have mojang in them
#881 [20:04] <thelounge45> i did
#882 [20:04] <thelounge45> now what
#883 [20:05] <CubeTheThird> thelounge45, save the file, then try again to login
#884 [20:05] <thelounge45> it dose not work
#885 [20:06] <thelounge45> Login failed. Invalid username or password. (Forgot your password?)
#886 [20:06] <CubeTheThird> thelounge45, you removed the lines with sessionserver.mojang.com and authserver.mojang.com right?
#887 [20:06] <thelounge45> yes
#888 [20:06] <thelounge45> both
#889 [20:07] <CubeTheThird> thelounge45, and it didn't give you an error when saving?
#890 [20:07] <thelounge45> i can try agian
#891 [20:07] <CubeTheThird> thelounge45, please do just to make sure
#892 [20:07] <CubeTheThird> thelounge45, if not, try resetting your password 1 more time
#893 [20:08] <thelounge45> ok thx
#894 [20:08] <thelounge45> i will
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#898 [20:33] <thelounge45> can i give u money?
#899 [20:33] <thelounge45> is it aloud?
#900 [21:00] <CubeTheThird> haha don't worry about it :p
#901 [21:32] * javabinary [webchat@cpe-69-203-13-101.nyc.res.rr.com] has joined #minecrafthelp
#902 [21:32] <javabinary> hey i got a problem with my minecraft
#903 [21:32] <javabinary> whenever i try running it
#904 [21:32] <javabinary> it gives me java se binary not responding
#905 [21:33] <javabinary> would anyone be kindly enough to help me fix this issue?
#906 [21:33] <CubeTheThird> javabinary, lets check your drivers
#907 [21:33] <CubeTheThird> ??> javabinary win/dxdiag
#908 [21:33] <Absol> javabinary: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#909 [21:34] <javabinary> ok sec
#910 [21:35] <javabinary> https://paste.ubuntu.com/p/26tsS2HqGs/
#911 [21:35] <CubeTheThird> javabinary, ok one moment
#912 [21:36] <CubeTheThird> javabinary, your computer is a desktop right?
#913 [21:36] <javabinary> laptop
#914 [21:37] <CubeTheThird> ah
#915 [21:37] <javabinary> thanks man
#916 [21:37] <CubeTheThird> javabinary, hmm I think the game is trying to run off your integrated intel graphics instead of your dedicated nvidia graphics
#917 [21:37] <javabinary> YEAH
#918 [21:37] <javabinary> the game is forcing to use my geforce
#919 [21:38] <javabinary> but i wanna use nvidia graphic card instead
#920 [21:38] <CubeTheThird> javabinary, do you know how to configure nvidia hybrid graphics?
#921 [21:38] <javabinary> no
#922 [21:39] <javabinary> could you please teach me step by step on how i would fix this situation
#923 [21:39] <CubeTheThird> javabinary, ok lemme pull up a guide. One sec
#924 [21:40] <CubeTheThird> javabinary, hmm I'm not finding a good guide. Are you able to open the nvidia control panel?
#925 [21:40] <javabinary> yes
#926 [21:40] <CubeTheThird> javabinary, in there you should see a menu for something like Manage 3D settings
#927 [21:40] <javabinary> yes
#928 [21:40] <javabinary> i have selected that
#929 [21:41] <CubeTheThird> javabinary, ok. You should be able to set your preferred graphics processor there
#930 [21:41] <CubeTheThird> javabinary, it should show you a list of applications (don't use the global settings)
#931 [21:42] <javabinary> high proframce nivida processor?
#932 [21:42] <javabinary> performance*
#933 [21:42] <CubeTheThird> javabinary, yes that's right. Try setting Minecraft for that
#934 [21:42] <CubeTheThird> javabinary, you may need to add Minecraft (and java) to the list
#935 [21:42] <javabinary> it only lets me add one single thing
#936 [21:43] <javabinary> ok nvm
#937 [21:43] <javabinary> i have added both minecraft launcher and Java
#938 [21:44] <CubeTheThird> javabinary, ok. Make sure to set them both to the high performance option. Save it, then close and re-open the launcher to try again
#939 [21:44] <javabinary> ok sec
#940 [21:45] <javabinary> nope
#941 [21:45] <javabinary> same issue
#942 [21:45] <CubeTheThird> one sec brb
#943 [21:45] <javabinary> take your time
#944 [21:50] * Adamy [webchat@host-69-146-79-118.gdj-co.client.bresnan.net] has joined #minecrafthelp
#945 [21:50] <Adamy> Whats up
#946 [21:50] <CubeTheThird> javabinary, I'm gonna check if your drivers have an update
#947 [21:50] <javabinary> okay please
#948 [21:51] <Adamy> Does anyone know if you can make a 3x3 trapdoor with sticky pistons on minecraft xbox one edition? I am having troubles getting my pistons to do the correct thing and I am following a youtube video.
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#950 [21:52] <CubeTheThird> javabinary, hmm it looks like there might be a slightly newer version: http://www.nvidia.com/download/driverResults.aspx/133649/en-us
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#952 [21:52] <javabinary> i have that downloaded
#953 [21:52] <javabinary> the hotfix that java posted
#954 [21:52] <javabinary> the link doesnt work
#955 [21:52] <CubeTheThird> Adamy, hmm I think you'd need some kind of tricky triple piston setup to move the middle block
#956 [21:53] <CubeTheThird> javabinary, when did you download it?
#957 [21:53] <javabinary> today
#958 [21:53] <javabinary> like 5 mins ago
#959 [21:53] <CubeTheThird> javabinary, oh. and you already installed it?
#960 [21:53] <javabinary> yeah
#961 [21:53] * stanley [webchat@ool-1826d812.dyn.optonline.net] has joined #minecrafthelp
#962 [21:53] <CubeTheThird> javabinary, did you reboot after installing?
#963 [21:53] <javabinary> no i did not
#964 [21:53] <stanley> Hi i cant ttransfer my account
#965 [21:54] <javabinary> should i reboot and come back?
#966 [21:54] <CubeTheThird> javabinary, yup
#967 [21:54] <CubeTheThird> stanley, what's the issue you're having doing that?
#968 [21:54] <javabinary> ok
#969 [21:54] <stanley> I have an older minecraft account
#970 [21:54] <stanley> And i dont know how to check what email i used
#971 [21:54] <Adamy> I have been trying with a youtube video but for some reason i can get all the blocks except one side one to work
#972 [21:55] <CubeTheThird> Adamy, hmm. might be a redstone bug. Is the guide for the xbox/bedrock edition?
#973 [21:55] <CubeTheThird> stanley, are you able to search your emails for messages from Mojang?
#974 [21:55] <stanley> i tried but didnt find any ill try again
#975 [21:56] <stanley> i dont see any
#976 [21:56] <stanley> i know my username though
#977 [21:56] <CubeTheThird> stanley, ok. what's the username?
#978 [21:56] <stanley> Yelnats_
#979 [21:57] <CubeTheThird> stanley, hmm. As far as I can tell that username has already been migrated
#980 [21:57] <stanley> is it?
#981 [21:57] <stanley> how can i find my email
#982 [21:57] <stanley> i tried to change my skin and it said i cant change it on legacy accounts
#983 [21:57] <Adamy> It doesnt say
#984 [21:58] <CubeTheThird> stanley, try any emails you have on the password reset page for account.mojang.com
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#986 [21:58] <stanley> okay
#987 [21:58] <javabinary> omg
#988 [21:58] <javabinary> you fixed this issue
#989 [21:58] <javabinary> so well
#990 [21:58] <CubeTheThird> Adamy, hmm. might be slight differences between editions. Unfortunately its hard to determine the issue in a chatroom like this. I recommend you ask on the forums
#991 [21:58] <javabinary> THANK YOU SO MUCH CUBETHETHIRD
#992 [21:58] <CubeTheThird> javabinary, awesome!!!!
#993 [22:01] <stanley> none of my emails worked
#994 [22:01] <stanley> i didnt get anything
#995 [22:01] <stanley> can i reset it somehow?
#996 [22:02] <CubeTheThird> stanley, not without contacting mojang. approximately when did you purchase the account?
#997 [22:03] <stanley> many many years ago
#998 [22:03] <CubeTheThird> stanley, like 2016 many, or like 2009 many?
#999 [22:03] <stanley> possibly around 2010 or 2011
#1000 [22:03] <CubeTheThird> stanley, ok, and what method of payment did you use?
#1001 [22:03] <stanley> i beleive just credit card
#1002 [22:04] <CubeTheThird> ??< account/trans-id/dibs
#1003 [22:04] <stanley> What is that?
#1004 [22:04] <CubeTheThird> ??> stanley account/trans-id/dibs
#1005 [22:04] <Absol> stanley: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1006 [22:04] <Absol> stanley: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#1007 [22:04] <CubeTheThird> ??> stanley mojang/email
#1008 [22:04] <Absol> stanley: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1009 [22:04] <Absol> stanley: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1010 [22:05] <javabinary> have a great night/morning
#1011 [22:05] <CubeTheThird> you too~
#1012 [22:06] <javabinary> thanks for the help again!!
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#1014 [22:15] <stanley> i sent an email
#1015 [22:15] <CubeTheThird> stanley, ok. You'll just have to sit tight wait for them to get back to you
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#1018 [22:53] <Alex2> I am trying to figure out how to make my old mine craft account from 10 years ago I bought, patch before beds, and im trying to play again but Microsoft needs another account i made without purchasing minecraft and i cannot play on realms without merging my account, but the email i used to purchase minecraft was with an outdated email, any help how
#1019 [22:53] <Alex2> i can merge it so it will work on line?
#1020 [22:55] <mattym> ??> Alex2 account/send-email
#1021 [22:55] <Absol> Alex2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1022 [22:55] <Absol> Alex2: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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