#1 [00:57] * Fire [webchat@dis1841176.lnk.telstra.net] has joined #minecrafthelp
#2 [00:58] <Fire> hello?
#3 [00:59] * Fire [webchat@dis1841176.lnk.telstra.net] has quit. (Client Quit)
#4 [01:16] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 186 seconds)
#5 [01:18] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#6 [02:25] * wolf77556 [webchat@99-108-144-138.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#7 [02:25] <wolf77556> plz fix this
#8 [03:40] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#9 [05:44] * jodzi [webchat@ip-37-201-7-202.hsi13.unitymediagroup.de] has joined #minecrafthelp
#10 [05:45] <jodzi> hello
#11 [05:46] <jodzi> #minecrafthelp How can I change my name in Minecraft
#12 [05:46] <jodzi> Hello ?
#13 [05:46] <jodzi> sss
#14 [05:47] * jodzi [webchat@ip-37-201-7-202.hsi13.unitymediagroup.de] has quit. (Client Quit)
#15 [07:26] <nighter_> Alma_Melina, when you run the game, do you go to the `Xbox application` or do you go to the `Windows 10 Store`? If you start the Windows 10 version (called "Minecraft"), you get the demo, right? If so, that means that you're signed into a different account than the one that you redeemed the code on.
#16 [07:26] <nighter_> Alma_Melina, at this point, it might be easier to contact Xbox CS. They should be able to see where the code was redeemed. https://support.xbox.com/en-US/contact-us?NavigationPath=/en-US/xbox-on-windows/game-titles/minecraft-windows-10-edition-beta-faq
#17 [07:27] <Odysseius> that's a tad late
#18 [07:37] * Sander [webchat@5355176C.cm-6-6a.dynamic.ziggo.nl] has joined #minecrafthelp
#19 [07:37] <Sander> hi
#20 [07:38] <Odysseius> Sander, Hello
#21 [07:38] <Sander> i have a problem with starting my mc
#22 [07:38] <Odysseius> Sander, What problem
#23 [07:38] <Sander> The game crashed whilst initializing game
#24 [07:38] <Sander> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#25 [07:38] <Odysseius> Sander, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#26 [07:39] <Sander> how can i send it?
#27 [07:39] <Odysseius> Sander, Give us the link to the paste you created
#28 [07:40] <Sander> but its an text file
#29 [07:40] <Odysseius> Sander, Follow the instructions in that case.
#30 [07:40] <Sander> ill check it wait
#31 [07:41] * enhenghahei [webchat@46.28.63.59.broad.jdz.jx.dynamic.163data.com.cn] has joined #minecrafthelp
#32 [07:42] <Sander> so i put it into a past bin?
#33 [07:42] <Odysseius> Sander, Yes.
#34 [07:42] <Odysseius> Sander, And give us the link to the paste.
#35 [07:42] <Sander> https://paste.ubuntu.com/p/m8NxHSmmvr/
#36 [07:42] <Odysseius> Sander, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#37 [07:43] <Sander> owh ill check that
#38 [07:44] <Sander> but how i downgrade it then?
#39 [07:45] <Odysseius> Sander, Check your Settings. If it's not there, you will have to manually downgrade, which we do not assist with here.
#40 [07:45] <Sander> owh whare can i get help for that?
#41 [07:46] <Odysseius> Sander, You can try Google, but I would ask a tech professional if you are having issues.
#42 [07:47] <Sander> i have many problems with my GL drivers but they says uptodate but still saying on games you need to update it so i can only play mc on my macbook pro? becous i lefted it by my home im now by my grandma and grandpa...
#43 [07:48] <Sander> i live by my grandpa and gran ma
#44 [07:48] <Odysseius> Sander, Unless you downgrade to at least Windows 7, you will not be able to run Minecraft on that system.
#45 [07:48] <Odysseius> Sander, You can try the Windows 10 Edition though.
#46 [07:48] <Sander> i will search for that on google thanks!
#47 [07:50] <Sander> i founded it i can downgrade to windows 7 i will do it right now
#48 [07:50] <Sander> bye!
#49 [07:51] <enhenghahei> excuse me.can i ask a question?
#50 [07:52] <enhenghahei> when the game lunching, it displays like this
#51 [07:53] <Odysseius> enhenghahei, "this"?
#52 [07:53] <Odysseius> ??> enhenghahei paste
#53 [07:53] <Absol> enhenghahei: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#54 [07:53] <enhenghahei> well..."
#55 [07:53] <enhenghahei> i'm a chinese people
#56 [07:54] <enhenghahei> so,,,my english is not well
#57 [07:54] <Odysseius> enhenghahei, What's the problem?
#58 [07:55] <enhenghahei> wait a second
#59 [07:55] <enhenghahei> ennn, it says "lost the file "cilent - 1.12.xml""
#60 [07:56] <Odysseius> ??> enhenghahei av/bytefence]
#61 [07:56] <Odysseius> ??> enhenghahei av/bytefence
#62 [07:56] <Absol> enhenghahei: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#63 [07:56] <enhenghahei> i don't have this software
#64 [07:57] <Odysseius> ??> enhenghahei paste
#65 [07:57] <Absol> enhenghahei: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#66 [07:57] <Odysseius> enhenghahei, I need the full error please.
#67 [07:58] <enhenghahei> ok,wait a second
#68 [07:59] <enhenghahei> i'm waiting for the game lunching
#69 [08:00] <enhenghahei> ???it's does work!!!
#70 [08:00] <enhenghahei> anyway, thank you for your help!!!
#71 [08:02] <enhenghahei> goodbye!
#72 [08:10] * elliefrommars [webchat@b01b12c7.bb.sky.com] has joined #minecrafthelp
#73 [08:11] <elliefrommars> ok so im trying to migrate my account and i KNOW for certain my password and my email as i can sign into minecraft absolutely fine w no issues but as soon as i try and migrate the account it says "Error! Wrong Minecraft username, email, or password."
#74 [08:11] <elliefrommars> but i 100% infact 1000% know its correct
#75 [08:11] <Odysseius> ??> elliefrommars login/throttle
#76 [08:11] <Absol> elliefrommars: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#77 [08:11] <Absol> elliefrommars: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#78 [08:12] <elliefrommars> i KNOW the password is correct
#79 [08:12] <elliefrommars> i can type it in on minecraft
#80 [08:12] <elliefrommars> and i havent been locked out it just says its wrong, i was locked out yesterday so i know that that is a different error message
#81 [08:14] * Ironman321D [webchat@ipbcc13577.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#82 [08:15] <elliefrommars> can i please have a contact number or something for someone to help me cheers
#83 [08:15] <Odysseius> ??> elliefrommars account/trans-id
#84 [08:15] <Absol> elliefrommars: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#85 [08:15] <Odysseius> ??> elliefrommars account/send-email
#86 [08:15] <Absol> elliefrommars: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#87 [08:15] <Absol> elliefrommars: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#88 [08:15] <Odysseius> elliefrommars, Contact Mojang with your transaction ID.
#89 [08:15] <Ironman321D> Help me I can don't in minecraft anmelden
#90 [08:16] * Ironman321D [webchat@ipbcc13577.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#91 [08:22] <elliefrommars> good look getting an answer mate nobody seems to know whats going on w anything
#92 [08:22] * elliefrommars [webchat@b01b12c7.bb.sky.com] has quit. (Quit: webchat.esper.net)
#93 [08:23] <Odysseius> seriously?
#94 [08:23] * Webchat_68723 [webchat@p1493008-ipngn9101sapodori.hokkaido.ocn.ne.jp] has joined #minecrafthelp
#95 [08:25] <Webchat_68723> Minecraft will crash if you try to play What should I do?
#96 [08:38] * e_l1997 [~quassel@2.69.223.35.mobile.tre.se] has joined #minecrafthelp
#97 [08:41] * Snow4 [webchat@152.65.133.39] has joined #minecrafthelp
#98 [08:42] <Snow4> If I do not remember what email is connected to my account but have a transaction ID from like 6 years ago how should I go about getting access to the account
#99 [08:42] <Odysseius> ??> Snow4 account/send-email
#100 [08:42] <Absol> Snow4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#101 [08:42] <Absol> Snow4: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#102 [08:43] <Snow4> THanks absol
#103 [08:43] <Odysseius> Absol is a bot, but you're welcome
#104 [08:45] <Snow4> 🤷‍♀️
#105 [08:45] * Snow4 [webchat@152.65.133.39] has quit. (Client Quit)
#106 [08:59] * Gabriel [webchat@187.182.34.69] has joined #minecrafthelp
#107 [09:00] * Gabriel [webchat@187.182.34.69] has quit. (Client Quit)
#108 [09:09] * Weeskyed [webchat@5ad9cdc1.bb.sky.com] has joined #minecrafthelp
#109 [09:11] <Weeskyed> I'm trying to get VIP on lifeboat but I bought Minecraft on a different apple id so how do I get VIP for life boat?
#110 [09:11] <Odysseius> Weeskyed, Contact them, not Mojang.
#111 [09:12] <Weeskyed> I tried
#112 [09:12] <Odysseius> Weeskyed, Mojang has nothing to do with 3rd party purchases.
#113 [09:44] * thelounge51 [webchat@5e0bcb2f.bb.sky.com] has joined #minecrafthelp
#114 [09:46] * thelounge51 [webchat@5e0bcb2f.bb.sky.com] has quit. (Client Quit)
#115 [09:55] * coolcan132 [webchat@host-92-28-223-140.as13285.net] has joined #minecrafthelp
#116 [09:56] <coolcan132> Hey guys i was wondering if u can help https://paste.ubuntu.com/p/vqYXJ3xGzQ/
#117 [09:56] <Odysseius> coolcan132, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#118 [09:57] <coolcan132> but windows 10 works with no lag
#119 [09:57] <Odysseius> coolcan132, Did the game ever work with Windows 10?
#120 [09:58] <coolcan132> well on my other laptop i have windows 10 and that laptop supports windows 7 and it worked on there
#121 [09:58] <coolcan132> im gettbg a pixel format not accelerated error
#122 [09:58] <Odysseius> coolcan132, The manufacturer of the laptop the game is not working on does not support Windows 10 on it.
#123 [09:59] <coolcan132> wa
#124 [09:59] <Odysseius> coolcan132, If you want to play Minecraft on it, you will have to downgrade to what was on the laptop originally.
#125 [09:59] <coolcan132> hm ok
#126 [09:59] * coolcan132 [webchat@host-92-28-223-140.as13285.net] has quit. (Client Quit)
#127 [10:00] * alexxx [webchat@host86-149-2-146.range86-149.btcentralplus.com] has joined #minecrafthelp
#128 [10:00] * Robeenio [webchat@host-80-195-70-59.e-innovationcentre.co.uk] has joined #minecrafthelp
#129 [10:01] <Robeenio> anyone about to assist with a support query?
#130 [10:01] <alexxx> i can run minecraft on windowed fine at 400fps but if i press f11 to go fullscreen or try to open it in ffullscreen my game crashses
#131 [10:01] <Odysseius> Robeenio, What query?
#132 [10:01] <Odysseius> ??> alexxx launcher/log
#133 [10:01] <Absol> alexxx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#134 [10:01] <Odysseius> alexxx, Please copy the log after the game crashes.
#135 [10:02] <Robeenio> account issue. have raised a support ticket but have not had any reply. tried password reset but not receiving reset email
#136 [10:02] <Odysseius> Robeenio, How long have you been waiting for a reply to the support ticket?
#137 [10:03] <Robeenio> 24hrs so far
#138 [10:03] <Odysseius> Robeenio, Please refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#139 [10:04] <Robeenio> yeah doesnt really give any time scales
#140 [10:04] <alexxx> https://paste.ubuntu.com/p/gR3rCHRshc/
#141 [10:04] <Odysseius> Robeenio, First line.
#142 [10:05] <Odysseius> ??> alexxx win/dxdiag
#143 [10:05] <Absol> alexxx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#144 [10:05] <Robeenio> blind as a bat!
#145 [10:05] <Robeenio> my bad
#146 [10:05] <Robeenio> thanks for the update
#147 [10:05] <Odysseius> Robeenio, No worries, happens to me all the time.
#148 [10:05] <Robeenio> many thanks for your support
#149 [10:05] <Odysseius> Robeenio, You're welcome, have a nice day.
#150 [10:06] <Robeenio> you too
#151 [10:06] <Robeenio> you too
#152 [10:06] * Robeenio [webchat@host-80-195-70-59.e-innovationcentre.co.uk] has left #minecrafthelp
#153 [10:09] <alexxx> https://paste.ubuntu.com/p/ND4xWQkVJj/
#154 [10:09] <Odysseius> alexxx, Download and Install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/133696
#155 [10:14] <alexxx> what are the nvidia drivers going to do?
#156 [10:14] <Odysseius> alexxx, They're the most up-to-date ones.
#157 [10:15] <alexxx> ok
#158 [10:15] <alexxx> there almost adownloaded i think
#159 [10:16] <alexxx> there downloaded it
#160 [10:16] <alexxx> shoul d i try run it
#161 [10:16] <Odysseius> alexxx, Yes.
#162 [10:17] <alexxx> it still just crashses
#163 [10:17] <Odysseius> alexxx, Has the driver installed?
#164 [10:18] <alexxx> yes
#165 [10:18] <alexxx> i can send you the new crash rep[ort
#166 [10:19] <alexxx> is says in the crash report failed to set displaymode(-2)
#167 [10:20] <Odysseius> alexxx, Please install it again, but do a clean install this time. This can be done by clicking "Custom Installation", then "Do Clean Install"
#168 [10:20] <alexxx> ok
#169 [10:32] * cuzimrene [webchat@p549F1BB3.dip0.t-ipconnect.de] has joined #minecrafthelp
#170 [10:32] <cuzimrene> i can´t open minecraft
#171 [10:32] * cuzimrene [webchat@p549F1BB3.dip0.t-ipconnect.de] has quit. (Client Quit)
#172 [10:33] <alexxx> thankyou it is all working in fullscreen
#173 [10:33] <alexxx> thankyousomuch ghraeat help
#174 [10:35] * FactionsOlzie [webchat@cpc124018-duns8-2-0-cust162.9-3.cable.virginm.net] has joined #minecrafthelp
#175 [10:36] <FactionsOlzie> Hello, i am writing this, because i have sent a email to mojang week ago, this is my problem i can not sign in my account or even reset my password? ;9 i am fed up!
#176 [10:37] <Odysseius> FactionsOlzie, Please refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#177 [10:38] <FactionsOlzie> yeah, i have waited one week i have sent it on monday last week
#178 [10:38] <FactionsOlzie> the time is 17:37
#179 [10:40] <Odysseius> FactionsOlzie, Please wait a couple more days, if they haven't replied by then, please send them another inquiry, and make sure it is properly written and it's not possible for it to fall through any kind of filter.
#180 [10:42] <FactionsOlzie> i have paid £24 for my account, and they take two weeks to respond? is that normal!
#181 [10:43] <Odysseius> FactionsOlzie, It's currently a busy time for their account support, so while it is not the case all the time, it is a possibility.
#182 [10:43] <Odysseius> FactionsOlzie, Have you submitted it with your transaction ID?
#183 [10:43] <FactionsOlzie> no, i have contacted them on how to find it
#184 [10:43] <Odysseius> ??> FactionsOlzie account/trans-id
#185 [10:43] <Absol> FactionsOlzie: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#186 [10:44] <FactionsOlzie> i have read this already
#187 [10:44] <FactionsOlzie> """Once a Minecraft prepaid card has been redeemed, an email containing the PIN number is sent to the email address registered to your Mojang account confirming the redemption. If you are not able to find this email, please contact customer support and we may be able to assist you even without your PIN. """
#188 [10:44] <FactionsOlzie> please contact support i have contacted them
#189 [10:45] <Lord_Ralex> Did you actually use a prepaid card
#190 [10:45] <Odysseius> Interesting
#191 [10:45] * cuzimrene [webchat@p549F1BB3.dip0.t-ipconnect.de] has joined #minecrafthelp
#192 [10:45] <cuzimrene> i can´t open my launcher
#193 [10:46] <Odysseius> cuzimrene, What does it say when you try?
#194 [10:46] <cuzimrene> nothing
#195 [10:46] <cuzimrene> i click on my dektop on the minecraft sign
#196 [10:46] <cuzimrene> and then nothing happend
#197 [10:47] <FactionsOlzie> yes Lord_Ralex
#198 [10:48] <Odysseius> cuzimrene, Download it, and use it to uninstall Minecraft: https://launcher.mojang.com/download/MinecraftInstaller.msi
#199 [10:48] <Odysseius> cuzimrene, After you've done that, restart your PC, and use the same file to install it again.
#200 [10:49] * cuzimrene [webchat@p549F1BB3.dip0.t-ipconnect.de] has quit. (Client Quit)
#201 [10:52] <FactionsOlzie> i have used a prepaid card in the shopd
#202 [10:52] <FactionsOlzie> i have used a prepaid card in the shop
#203 [10:52] <Odysseius> FactionsOlzie, There may not be another way to authenticate that you are the owner of the account in that case.
#204 [10:53] <Odysseius> FactionsOlzie, But like I said, please wait a few more days, and if they haven't responded by then, send them another email.
#205 [10:53] <FactionsOlzie> okay
#206 [10:53] <FactionsOlzie> i can say my old password to mojang ;0
#207 [10:53] <FactionsOlzie> okay thanks guys
#208 [11:14] * Gabriel [webchat@187.182.34.69] has joined #minecrafthelp
#209 [11:14] <Gabriel> https://pastebin.com/vL0kjTXx
#210 [11:16] <Lord_Ralex> We do not help with snapshots.
#211 [11:21] * Gabriel [webchat@187.182.34.69] has quit. (Quit: webchat.esper.net)
#212 [11:41] * umotex12 [webchat@user-94-254-166-106.play-internet.pl] has joined #minecrafthelp
#213 [11:41] <umotex12> Hello, my game lags like server but im offline. Im really sick and cant stand it, since game itself and fps are pretty smooth.
#214 [11:42] <umotex12> sick of it*
#215 [11:42] * umotex12 [webchat@user-94-254-166-106.play-internet.pl] has quit. (Client Quit)
#216 [11:47] * Porkyle [~Porkyle@87-93-3-130.bb.dnainternet.fi] has quit. (Ping timeout: 198 seconds)
#217 [11:51] * Sean [webchat@5e0db327.bb.sky.com] has joined #minecrafthelp
#218 [11:52] <Sean> Hi when i launch minecraft from the launcher it gets stuck on the mojang screen then if i press my mouse it changes to not responding
#219 [11:55] * Porkyle [~Porkyle@87-93-3-130.bb.dnainternet.fi] has joined #minecrafthelp
#220 [11:56] * Sean [webchat@5e0db327.bb.sky.com] has quit. (Quit: webchat.esper.net)
#221 [12:06] * Lucifer8 [webchat@cpe-98-24-169-48.carolina.res.rr.com] has joined #minecrafthelp
#222 [12:07] <Lucifer8> https://paste.ubuntu.com/p/BhJKk7fDTz/
#223 [12:07] <Lucifer8> Still receiving "Failed to download file. hit3.ogg"
#224 [12:08] <Lucifer8> Just bought Minecraft, unfortunate to fail to even begin!
#225 [12:12] * e_l1997 [~quassel@2.69.223.35.mobile.tre.se] has quit. (Ping timeout: 182 seconds)
#226 [12:12] * el97 [~quassel@2.70.249.249.mobile.tre.se] has joined #minecrafthelp
#227 [12:14] * Alejandrorh92 [webchat@77.red-88-1-123.dynamicip.rima-tde.net] has joined #minecrafthelp
#228 [12:16] <Alejandrorh92> I install Minecraft Java edition but when I try to start the world or change some options like language the game stops (the game crashes but I can't see any error message, only stop).
#229 [12:17] <Alejandrorh92> I try to reinstall the game and install and reinstall java, but it doesn't work
#230 [12:18] <Lucifer8> aw sucks
#231 [12:26] <Alejandrorh92> someone have and idea?
#232 [13:27] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#233 [13:46] * AkaChicken [webchat@97-120-97-39.ptld.qwest.net] has joined #minecrafthelp
#234 [13:46] <AkaChicken> Hello!
#235 [13:47] <AkaChicken> Every time i try to sign into a server this happens
#236 [13:47] <AkaChicken> https://pastebin.com/pRHNhkvK
#237 [13:47] <mattym> AkaChicken, Make sure you are on the same version as the server.
#238 [13:47] <AkaChicken> I am
#239 [13:48] <mattym> ??> AkaChicken win/reinst
#240 [13:48] <Absol> AkaChicken: You may need to reinstall the locally installed files that Minecraft puts into place.
#241 [13:48] <Absol> AkaChicken: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#242 [14:01] * AkaChicken [webchat@97-120-97-39.ptld.qwest.net] has joined #minecrafthelp
#243 [14:01] <AkaChicken> Im back my friend said its a client exception
#244 [14:02] <AkaChicken> https://pastebin.com/pRHNhkvK this happens when i join servers
#245 [14:02] <AkaChicken> Ive alrdy tried deleting
#246 [14:02] <AkaChicken> the appdata file
#247 [14:02] <mattym> AkaChicken, If its giving the same error after a reinstall, its not a problem with Minecraft.
#248 [14:03] <AkaChicken> Could it be with java?
#249 [14:03] <AkaChicken> sorry im a big noob when it comes to this kind of stuff
#250 [14:04] <AkaChicken> I think the last update of java 8
#251 [14:04] <AkaChicken> messed it up
#252 [14:04] <mattym> AkaChicken, With the game/launcher closed, go to C:\Program Files (x86)\Minecraft and delete the runtime folder. See if it works again after restarting.
#253 [14:05] <mattym> AkaChicken, The reinstall should have fixed it, but also make sure the launch profile you use is set to use the bundled java.
#254 [14:05] <AkaChicken> Then open the launcher
#255 [14:05] <AkaChicken> When i delete runtime?
#256 [14:05] <mattym> AkaChicken, Yeah, restart the launcher after deleting it.
#257 [14:06] <AkaChicken> Bundled Java?
#258 [14:07] <AkaChicken> whats that
#259 [14:08] <AkaChicken> ok restarted it
#260 [14:08] <AkaChicken> Gives me the Same internal.Exception
#261 [14:08] <AkaChicken> null.pointer thing
#262 [14:08] <Alejandrorh92> I try all do you said and it still not working
#263 [14:08] <AkaChicken> ?
#264 [14:09] * Alejandrorh92 [webchat@77.red-88-1-123.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#265 [14:10] <AkaChicken> matty
#266 [14:10] <AkaChicken> Still didnt wokr
#267 [14:10] <mattym> AkaChicken, In the launcher profile. Make sure the Java Executable setting is off after having it reinstall the runtime
#268 [14:12] <AkaChicken> What is a java executable setting tf
#269 [14:12] <mattym> AkaChicken, Its in the Launch Options, select the profile you use to start the game.
#270 [14:13] <mattym> AkaChicken, It will be one of the settings in there.
#271 [14:13] <AkaChicken> All i see is name version etc
#272 [14:13] <AkaChicken> Resolution and game directory
#273 [14:14] <mattym> AkaChicken, Then it should be using the bundled Java.
#274 [14:14] <mattym> AkaChicken, Can you see if/what error you get when trying to connect to this server: mctest.ae97.net
#275 [14:15] <AkaChicken> ye in a sec
#276 [14:15] <AkaChicken> Thanks for the help matty
#277 [14:18] <AkaChicken> im on 1.8.9
#278 [14:19] <AkaChicken> So lemme restart and join 1.1.2
#279 [14:20] <AkaChicken> it let me join matty
#280 [14:21] <AkaChicken> matty it lets me join ur server but not hypixel
#281 [14:23] <mattym> AkaChicken, Then its likely an issue with the version you are trying to connect to it with, or something on the server.
#282 [14:23] <mattym> AkaChicken, If it works on the test server, its not an issue with the Java its using or game files.
#283 [14:23] <AkaChicken> Then wtf
#284 [14:24] <AkaChicken> is wrong xD
#285 [14:24] <AkaChicken> been working at this for 3 days
#286 [14:25] <mattym> AkaChicken, Contact the server support for the ones you are trying to enter and see if they can provide better details or instructions.
#287 [14:26] <AkaChicken> all my servers
#288 [14:26] <AkaChicken> Its gotta be in my game somewhere
#289 [14:53] * Seventy [webchat@mltnon2526w-lp130-11-70-48-36-231.dsl.bell.ca] has joined #minecrafthelp
#290 [14:54] <Seventy> Hello. I have a question. I know Xbox Edition Minecraft has a maximum of 8 players on a player hosted world at once, however, I'm wondering how many players you can have on the better together edition?
#291 [14:57] <mattym> Seventy, I know on LAN it can allow for more, im not sure about over the internet.
#292 [15:01] <Seventy> Do you know anywhere I could find that information or someone to ask??
#293 [15:03] <mattym> Seventy, There doesnt seem to be an exact published number as its per-device.
#294 [15:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#295 [15:25] * alwys [webchat@187.65.64.209] has joined #minecrafthelp
#296 [15:25] <alwys> Hi
#297 [15:26] * THE_CHALLENGER [webchat@75-140-252-88.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#298 [15:28] <alwys> Hello, my minecraft account has a login error and I am not able to enter the account mojang site, minecraft.net or the launcher itself, and when I try to change the password I do not receive the email.
#299 [15:29] <mattym> ??> alwys account/send-email
#300 [15:29] <Absol> alwys: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#301 [15:29] <Absol> alwys: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#302 [15:29] <alwys> Account
#303 [15:31] <alwys> I already sent the form more it will already do a week or so and nobody has answered me yet.
#304 [15:31] <mattym> alwys, Make sure you entered all the info in the form.,
#305 [15:32] <alwys> Yes I put all the information requested
#306 [15:32] <mattym> alwys, Then you will just need to wait for a reply.
#307 [15:33] <alwys> Ok
#308 [15:35] <alwys> Thank you!
#309 [15:40] * Queeeeeeen [webchat@c-73-195-159-40.hsd1.nj.comcast.net] has joined #minecrafthelp
#310 [15:41] <Queeeeeeen> Hello, I'm having a problem with my minecraft. It won't open at all and if it does it doesn't respond, and just crashes on the mojang screen.
#311 [15:42] * alwys [webchat@187.65.64.209] has quit. (Quit: webchat.esper.net)
#312 [15:45] * MinecraftHelp [webchat@47.55.199.149] has joined #minecrafthelp
#313 [15:45] <MinecraftHelp> Hello
#314 [15:46] <MinecraftHelp> When I try to open Minecraft Unable to start java :(
#315 [15:46] <MinecraftHelp> It says Unable to start java :(
#316 [15:46] * MajGenRelativity_ is now known as MajGenRelativity
#317 [16:02] * Porkyle [~Porkyle@87-93-3-130.bb.dnainternet.fi] has quit. (Ping timeout: 182 seconds)
#318 [16:04] * Queeeeeeen [webchat@c-73-195-159-40.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#319 [16:04] * SeventyIsBack [webchat@mltnon2526w-lp130-11-70-48-36-231.dsl.bell.ca] has joined #minecrafthelp
#320 [16:06] <SeventyIsBack> I disconnected from this chat earlier. I have a question that another player couldn't figure out. There is a maximum of 8 players on a multiplayer player hosted game on the Minecraft Xbox One Edition. But im wondering what the limit is for a player hosted game on the Xbox better together edition?
#321 [16:09] * thelounge7 [webchat@170.246.84.3] has joined #minecrafthelp
#322 [16:09] <thelounge7> no me funsiona el minecraft
#323 [16:10] * Porkyle [~Porkyle@37-33-74-165.bb.dnainternet.fi] has joined #minecrafthelp
#324 [16:10] * thelounge7 [webchat@170.246.84.3] has quit. (Client Quit)
#325 [16:13] * SeventyIsBack [webchat@mltnon2526w-lp130-11-70-48-36-231.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#326 [16:40] * thelounge58 [webchat@LFbn-LIL-1-668-191.w81-254.abo.wanadoo.fr] has joined #minecrafthelp
#327 [16:40] <thelounge58> Good evening, I have a big problem
#328 [16:42] <thelounge58> Several people find my ID and then my key windows 10 was used to see it with a support ..
#329 [16:46] * thelounge2 [webchat@38.21.44.242] has joined #minecrafthelp
#330 [16:48] <thelounge2> My Minecraft says it isn't able to locate my Java runtime. What does that mean?
#331 [16:57] * RabaBoy134 [webchat@190.236.81.38] has joined #minecrafthelp
#332 [16:57] <RabaBoy134> https://paste.ubuntu.com/p/NTMVByjdj5/ please help me
#333 [17:01] <RabaBoy134> It does not let me play minecraft. If I have it, only when I start it will not leave me if you could check it out please.
#334 [17:04] <RabaBoy134> specify
#335 [17:05] <RabaBoy134> tell me what happens
#336 [17:09] * JohnJr22 [webchat@ip68-0-91-144.tu.ok.cox.net] has joined #minecrafthelp
#337 [17:09] <JohnJr22> Hello
#338 [17:09] <RabaBoy134> hi
#339 [17:09] * THE_CHALLENGER [webchat@75-140-252-88.dhcp.ftwo.tx.charter.com] has quit. (Quit: webchat.esper.net)
#340 [17:10] <JohnJr22> basically can't get a password to work and it said i tried to reset my password too many times lol i don't think this forum can help me imo
#341 [17:12] <RabaBoy134> xd
#342 [17:22] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#343 [18:04] * ben [webchat@68-170-37-59.mammothnetworks.com] has joined #minecrafthelp
#344 [18:04] * ben is now known as Guest23594
#345 [18:05] <Guest23594> my minecraft keeps telling me Unable to create temporary directory
#346 [18:05] <Guest23594> HELP
#347 [18:19] * battman [webchat@190-176-189-38.speedy.com.ar] has joined #minecrafthelp
#348 [18:19] * battman [webchat@190-176-189-38.speedy.com.ar] has quit. (Client Quit)
#349 [18:28] <thelounge2> Hi
#350 [18:31] <Guest23594> sup
#351 [18:33] * thelounge2 [webchat@38.21.44.242] has quit. (Quit: webchat.esper.net)
#352 [18:39] * SHORTBUSS1994 [webchat@50.123.245.254] has joined #minecrafthelp
#353 [18:40] <SHORTBUSS1994> after playing minecraft for like 45 mins last night my game went black and mc didnt respond. so i had to end the task. idk whats going on
#354 [18:43] <SHORTBUSS1994> please help
#355 [18:46] * Queeeeeeen [webchat@c-73-195-159-40.hsd1.nj.comcast.net] has joined #minecrafthelp
#356 [19:01] * Webchat_20851 [webchat@71-92-218-62.static.mtpk.ca.charter.com] has joined #minecrafthelp
#357 [19:01] * Webchat_20851 [webchat@71-92-218-62.static.mtpk.ca.charter.com] has quit. (Client Quit)
#358 [19:05] * RabaBoy134 [webchat@190.236.81.38] has quit. (Quit: webchat.esper.net)
#359 [19:13] * TenerPVP [webchat@170.82.65.68] has joined #minecrafthelp
#360 [19:13] <TenerPVP> my account hackead
#361 [19:14] <TenerPVP> help pls
#362 [19:15] <TenerPVP> my account hackead i have evidences
#363 [19:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#364 [19:16] <TenerPVP> pls
#365 [19:16] <TenerPVP> helpme
#366 [19:18] <TenerPVP> aff
#367 [20:05] * matt1 [webchat@jkvlon0504w-lp130-05-50-100-188-87.dsl.bell.ca] has joined #minecrafthelp
#368 [20:05] <matt1> hello?
#369 [20:06] * matt1 [webchat@jkvlon0504w-lp130-05-50-100-188-87.dsl.bell.ca] has quit. (Client Quit)
#370 [20:31] * el97 [~quassel@2.70.249.249.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#371 [20:44] * Hunter_Pwnage [webchat@184-175-13-57.dsl.teksavvy.com] has joined #minecrafthelp
#372 [20:44] * Hunter_Pwnage [webchat@184-175-13-57.dsl.teksavvy.com] has quit. (Client Quit)
#373 [21:06] * nyanthie [webchat@c-68-35-77-253.hsd1.al.comcast.net] has quit. (Quit: webchat.esper.net)
#374 [21:12] * kal [webchat@c-73-210-203-152.hsd1.in.comcast.net] has joined #minecrafthelp
#375 [21:13] <kal> i have the xbox one version, and I bought a texture pack, but it will not download. it says it is on part 2 of 2, but no matter how long it is "working" it always says 0 percent
#376 [21:15] <mattym> kal, Is there free disk space on the Xbox?
#377 [21:15] <kal> i think believe so, let me check. brb
#378 [21:17] <kal> +mattym , I have only used about 69 percent of my storage
#379 [21:18] <mattym> kal, Did you do the texture pack purchase on the Xbox itself?
#380 [21:19] <kal> yes, in the store
#381 [21:19] <mattym> kal, Restart the system and try to install it again. Also check to see if the purchase was completed.
#382 [21:19] <kal> ok
#383 [21:26] <kal> +mattym yes the purchase was completed, and I restarted the system, but it was the same thing. It says I have it in the settings, but it wont let me download it
#384 [21:38] * Queeeeeeen [webchat@c-73-195-159-40.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#385 [21:44] * Kristen [webchat@cpe-107-11-98-251.columbus.res.rr.com] has joined #minecrafthelp
#386 [21:45] <Kristen> hello! i've had a minecraft account for several years, but for some reason i am unable to log into minecraft.net (in order to download the client on a new computer)
#387 [21:45] <Kristen> i've reset my password twice, yet trying to log in it tells me my email or password is incorrect
#388 [21:53] <mattym> Kristen, Are you using any type of VPN or Proxy type software or services?
#389 [21:53] <Kristen> no
#390 [21:54] <mattym> Kristen, And you were getting emails/messages that said the password has been successfully reset?
#391 [21:55] <Kristen> yes. after i reset my password it sent me to a migrating my account and it even told me my account had already been migrated (which i knew already but)
#392 [21:55] <mattym> Kristen, Was it migrated by you?
#393 [21:55] <Kristen> yes. years ago
#394 [21:55] <mattym> Kristen, What should the ingame username be?
#395 [21:56] <Kristen> the email you mean? from when it was migrated?
#396 [21:56] <mattym> Kristen, No, the name you would see ingame
#397 [21:57] <Kristen> i don't remember what it is because i haven't logged in in a few years probablyt
#398 [21:58] <kal> +mattym what should i do now?
#399 [21:58] <mattym> kal, Is it working now?
#400 [21:59] <mattym> kal, Same, different issue?
#401 [21:59] <kal> same problem
#402 [22:01] <mattym> ??> kal mojang/email
#403 [22:01] <Absol> kal: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#404 [22:01] <Absol> kal: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#405 [22:01] <mattym> kal, Fill out the support ticket form on the site Absol linked.
#406 [22:01] <kal> ok! thank you!
#407 [22:02] <mattym> ??> Kristen login/throttle
#408 [22:02] <Absol> Kristen: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#409 [22:02] <Absol> Kristen: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#410 [22:02] <mattym> Kristen, If you still get the issue after that time, come back to the chat and let us know.
#411 [22:02] <Kristen> sick
#412 [22:21] * tavimplay [webchat@168.227.89.202] has joined #minecrafthelp
#413 [22:21] * tavimplay [webchat@168.227.89.202] has joined #minecrafthelp
#414 [22:22] * tavimplay [webchat@168.227.89.202] has left #minecrafthelp