#1 [02:35] * Webchat_70375 [webchat@124.57.97.193] has joined #minecrafthelp
#2 [02:37] * Webchat_70375 [webchat@124.57.97.193] has quit. (Client Quit)
#3 [02:58] * dd [webchat@103.12.210.11] has joined #minecrafthelp
#4 [03:00] <dd> Hi! In the past we had to close our current game and start afresh if we wanted to play on the newest release. Is this the case for bedrock edition as well?
#5 [03:40] <dd> Hi! In the past we had to close our current game and start afresh if we wanted to play on the newest release. Is this the case for bedrock edition as well?
#6 [03:43] <Andrio> dd, you should be able to use your old worlds in the Java Edition.
#7 [03:43] <Andrio> You can't go back, though.
#8 [03:50] * Arky [webchat@79-69-254-82.dynamic.dsl.as9105.com] has joined #minecrafthelp
#9 [03:51] <Arky> my account was hacked, i have managed to get it back but the person who hacked it has bought a realm and i need to delete it but dont know how, also i guess now im being charged for something i myself didnt want
#10 [03:53] <Andrio> Arky, did you provide credit card information to buy a Realm?
#11 [03:53] <Arky> i didnt buy the realm, the person who hacked my account did
#12 [03:53] <Andrio> ok
#13 [03:53] <Arky> well, im not sure if they used a card, im trying to lookk for my purchase history in my mojang account but not finding a link to it anywhere
#14 [03:54] <Andrio> Arky, if there's credit card information on file, you can remove it, but if it's not your card anyway
#15 [03:54] <Arky> i cant find my purchase history so cannot tell you how they paid for it
#16 [03:54] <Andrio> Arky, otherwise there's no need to do anything.
#17 [03:54] <Arky> yes there is, they have a realm on my account, i do not approve nor want this
#18 [03:57] <Arky> could someone please let me know how i can check my purchase history?
#19 [03:57] <Arky> if the mojang account is capable of such
#20 [03:57] * kamcio96 [~kamcio96@ultros.tentacles.are.evidently.sexy] has quit. (Quit: Bye)
#21 [04:00] * kamcio96 [~kamcio96@ultros.tentacles.are.evidently.sexy] has joined #minecrafthelp
#22 [04:01] * Arky [webchat@79-69-254-82.dynamic.dsl.as9105.com] has joined #minecrafthelp
#23 [04:01] <Arky> is there a way to check purchase history on my mojang account as the person who hacked my account now has a realm on it and i want to know if he used my account to pay for it
#24 [04:02] <Arky> i timed out for some reason and had to relog
#25 [04:06] <dd> Thanks Andrio! But will the current world contain the new updates such as the new aquatic stuff? My understanding of the Java edition is that only the unexplored areas will get the new update blocks
#26 [04:12] <Arky> what does that have to do with my situation
#27 [04:12] <Arky> oh you're a player lol
#28 [04:12] <Arky> such a shame people wont answer the questions here, im out
#29 [04:14] * Qball [Elite17280@chi.elitebnc.org] has quit. (Ping timeout: 198 seconds)
#30 [04:14] <Andrio> dd, that's generally true, yeah.
#31 [04:14] <Andrio> dd, some structures can generate in existing chunks.
#32 [04:23] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#33 [04:28] <dd> Thanks Andrio!
#34 [06:07] * thelounge58 [webchat@10.195-132-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#35 [06:14] <thelounge58> Hi some years ago I bought Minecraft Pocket edition but now the game says I have no license and while I should have it plus I can't buy new one in the Play store.
#36 [06:14] <thelounge58> kine Sincerely Kobe
#37 [06:16] * guy9 [webchat@host81-151-8-131.range81-151.btcentralplus.com] has joined #minecrafthelp
#38 [06:17] <guy9> what does failed
#39 [06:17] <guy9> what does "not authenticicated with minecraft.net" mean?
#40 [06:18] <GreyVulpine> Did you recently change your username?
#41 [06:18] <guy9> yes
#42 [06:18] <GreyVulpine> Log out of the launcher using the dropdown in the upper right, then log back in
#43 [06:18] <guy9> ok
#44 [06:19] <thelounge58> Game Startup
#45 [06:19] <guy9> yeah i think that worked, thanks
#46 [06:20] <GreyVulpine> You'll need to do that every time you change your ingame name. It needs to refresh your login token
#47 [06:27] * ThatAlbinoFrog [webchat@cpe-124-179-203-154.bp2v-r-961.civ.act.bigpond.net.au] has joined #minecrafthelp
#48 [06:27] * ThatAlbinoFrog [webchat@cpe-124-179-203-154.bp2v-r-961.civ.act.bigpond.net.au] has quit. (Client Quit)
#49 [06:28] <thelounge58> when i start the game i get a message: "i looks like you don't have a licencens for minecraft take care dat yoyr minecraft has been downloaded in a shop" and the only options dat i have is put on "Oké" and than he closed the game
#50 [06:32] <Andrio> thelounge58, what is your username?
#51 [06:32] <thelounge58> ingmar.katelijne@gmail.com
#52 [06:32] <Andrio> thelounge58, that's an email address.
#53 [06:33] <Andrio> thelounge58, what is your Minecraft profile name?
#54 [06:34] <thelounge58> i don't and i can't see at
#55 [06:34] <Andrio> thelounge58, can you log in at https://account.mojang.com/ ?
#56 [06:34] <thelounge58> i'm sorry but i need to leave you
#57 [06:35] * thelounge58 [webchat@10.195-132-109.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#58 [06:40] * Purple_Blob [webchat@112.211.73.244.pldt.net] has joined #minecrafthelp
#59 [06:41] <Purple_Blob> Everytime I click "Play" on the minecraft launcher, it crashes and says "The game crashed whilst initializing game". How do I fix this?
#60 [06:57] <Andrio> Purple_Blob, can you show me the full crash report?
#61 [06:57] <Andrio> ??> Purple_Blob paste
#62 [06:57] <Absol> Purple_Blob: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#63 [06:57] <Purple_Blob> ok
#64 [06:58] <Purple_Blob> https://paste.ubuntu.com/p/MZsM86yfhS/
#65 [06:58] <Andrio> Purple_Blob, that's not the crash report.
#66 [06:58] <Purple_Blob> oh sorry
#67 [06:58] <Purple_Blob> hold on
#68 [06:59] <Purple_Blob> https://paste.ubuntu.com/p/3z8n9RHGvk/
#69 [06:59] <Purple_Blob> there
#70 [06:59] <Andrio> ok
#71 [07:00] * Pugabyte [~Pugabyte@ns507306.ip-198-27-70.net] has quit. (Ping timeout: 198 seconds)
#72 [07:01] <Andrio> Purple_Blob, install the Catalyst software suite from https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#73 [07:02] <Purple_Blob> thank you! is that all?
#74 [07:02] <Andrio> Purple_Blob, should be.
#75 [07:02] <Purple_Blob> ok, thank you :)
#76 [07:13] * Soapdish [webchat@216.218.221.198] has joined #minecrafthelp
#77 [07:24] <Soapdish> Getting a failed download error
#78 [07:25] <Soapdish> too broad?
#79 [07:26] <Soapdish> I've seen the report, https://bugs.mojang.com/browse/MCL-5546
#80 [07:26] <Soapdish> the report is actually what lead me here
#81 [07:27] * assia2018 [webchat@41.142.195.254] has joined #minecrafthelp
#82 [07:27] * assia2018 [webchat@41.142.195.254] has quit. (Client Quit)
#83 [07:29] <Soapdish> Don't all jump to help at the same time
#84 [07:31] <Andrio> Soapdish, do you have ByteFence installed?
#85 [07:32] <Soapdish> No
#86 [07:32] <Andrio> ??> Soapdish tools/HJT
#87 [07:32] <Absol> Soapdish: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#88 [07:32] <Absol> Soapdish: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#89 [07:34] * Kain [webchat@81-196-44-68.static.rdsor.ro] has joined #minecrafthelp
#90 [07:34] <Kain> hello all
#91 [07:34] <Kain> just one question, are they ever going to release Super Duper Graphics Pack ?
#92 [07:35] <Andrio> Kain, who?
#93 [07:36] <Kain> Mojang
#94 [07:38] * Kain [webchat@81-196-44-68.static.rdsor.ro] has quit. (Client Quit)
#95 [07:41] <Soapdish> https://paste.ubuntu.com/p/JJCVM4Ygmq/
#96 [07:44] <Soapdish> was my hijackthis report received?
#97 [07:49] <Andrio> Soapdish, I don't see anythign wrong there. What error message did you get when you tried to download Minecraft?
#98 [07:49] <Soapdish> cool i run a pretty tight ship
#99 [07:50] <Soapdish> let me get the logs
#100 [07:51] <Soapdish> https://paste.ubuntu.com/p/6h3VBp2bF3/
#101 [07:52] * CharYouSerious [webchat@02795e4c.bb.sky.com] has joined #minecrafthelp
#102 [07:52] <Soapdish> these are the logs from the older launcher
#103 [07:52] <CharYouSerious> Hello, I have had issues logging in to the minecraft launcher for 3 days now, whenever I log in it says 'Login Failed' and I KNOW I am using the right credentials, any help?
#104 [07:54] <Andrio> CharYouSerious, can you log in at https://account.mojang.com/ ?
#105 [07:55] <Andrio> Soapdish, looks like it downloaded the game successfully there.
#106 [07:56] <Soapdish> Is it the java?
#107 [07:57] <Andrio> ??> Soapdish GPU/Intel/IG4
#108 [07:58] <Absol> Soapdish: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#109 [07:58] <Absol> Soapdish: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
#110 [07:58] <Soapdish> okay, ill attempt changing the version
#111 [07:59] <Soapdish> it's a laptop from 08, and im deployed. no chance of replacing it
#112 [07:59] * pc [webchat@190.74-170-180.dyn.dsl.cantv.net] has joined #minecrafthelp
#113 [08:00] * CharYouSerious [webchat@02795e4c.bb.sky.com] has joined #minecrafthelp
#114 [08:00] <CharYouSerious> Andrio
#115 [08:00] <CharYouSerious> I can't login there
#116 [08:01] <CharYouSerious> It won't let me
#117 [08:01] <Andrio> ??> CharYouSerious login/throttle
#118 [08:01] <CharYouSerious> But I know I'm using the right details
#119 [08:01] <Absol> CharYouSerious: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#120 [08:01] <Absol> CharYouSerious: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#121 [08:01] <CharYouSerious> I think
#122 [08:01] * CharYouSerious [webchat@02795e4c.bb.sky.com] has quit. (Client Quit)
#123 [08:02] * CharYouSerious [webchat@02795e4c.bb.sky.com] has joined #minecrafthelp
#124 [08:02] <CharYouSerious> I think it is login throttle
#125 [08:02] <CharYouSerious> But it has been 3 days
#126 [08:02] * pc [webchat@190.74-170-180.dyn.dsl.cantv.net] has quit. (Client Quit)
#127 [08:02] <CharYouSerious> So I don't know what to do
#128 [08:03] <CharYouSerious> Andrio
#129 [08:03] <CharYouSerious> I think its login/throttle
#130 [08:03] <CharYouSerious> But it has said the same error for 3 days straight
#131 [08:04] <Soapdish> Thank you boys
#132 [08:04] <Andrio> CharYouSerious, are you on a VPN?
#133 [08:04] <CharYouSerious> No I am not
#134 [08:05] <CharYouSerious> I am using a wifi extender but normally it works on either my extender or on my normal wifi
#135 [08:05] * Purple_Blob [webchat@112.211.73.244.pldt.net] has joined #minecrafthelp
#136 [08:05] <Andrio> CharYouSerious, can you reset your password?
#137 [08:05] <CharYouSerious> No
#138 [08:05] <CharYouSerious> I don't have access to the email
#139 [08:05] <CharYouSerious> because it was deleted 4 years ago
#140 [08:06] <Andrio> oh
#141 [08:06] <CharYouSerious> and i never made a security question because i was 11
#142 [08:06] <Andrio> ??> CharYouSerious account/send-email
#143 [08:06] <Absol> CharYouSerious: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#144 [08:06] <Absol> CharYouSerious: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#145 [08:06] <CharYouSerious> Okay thank you Absol
#146 [08:07] <Purple_Blob> I downloaded the catalyst to fix my minecraft crash, but when I try to open it it says "this app can't run on your computer" how do i fix?
#147 [08:07] <Andrio> Purple_Blob, how big is the file you downloaded?
#148 [08:08] <Purple_Blob> 271mb
#149 [08:08] <Purple_Blob> i'm on windows 10
#150 [08:08] * CharYouSerious [webchat@02795e4c.bb.sky.com] has quit. (Quit: webchat.esper.net)
#151 [08:09] <Andrio> Purple_Blob, then it didn't download completely
#152 [08:09] <Andrio> Should be 302 MB
#153 [08:10] * Purple_Blob [webchat@112.211.73.244.pldt.net] has quit. (Client Quit)
#154 [08:10] * e_l1997 [~quassel@2.70.249.249.mobile.tre.se] has joined #minecrafthelp
#155 [08:12] * Purple_Blob [webchat@112.211.73.244.pldt.net] has joined #minecrafthelp
#156 [08:12] <Purple_Blob> Andrio do you still have the download link you sent me?
#157 [08:13] <Andrio> Purple_Blob: https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#158 [08:14] <Purple_Blob> thanks Andrio
#159 [08:14] * Purple_Blob [webchat@112.211.73.244.pldt.net] has quit. (Client Quit)
#160 [08:18] * Pugabyte [~Pugabyte@ns507306.ip-198-27-70.net] has joined #minecrafthelp
#161 [08:33] * Ritchmen [webchat@129.14.27.109.rev.sfr.net] has joined #minecrafthelp
#162 [08:34] <Ritchmen> https://paste.ubuntu.com/p/GBQXR943RK/
#163 [08:34] <Ritchmen> Welcome
#164 [08:38] <Odysseius> Ritchmen, Your system is too old to run Minecraft.
#165 [08:41] <Ritchmen> But when i change my pc, the problem remain
#166 [08:43] <Odysseius> Ritchmen, If it's the exact same error, that one is also too old.
#167 [08:44] <Ritchmen> However, fortnite arma3 turns
#168 [08:45] <Odysseius> Ritchmen, Not very stable though, correct? Anyway, Minecraft works differently than those games, and as there are no driver updates anymore, Minecraft will not work on those systems.
#169 [08:46] <Ritchmen> Okay, thanks for everything
#170 [09:20] * Beardan_ [webchat@host-176-37-80-74.la.net.ua] has joined #minecrafthelp
#171 [09:21] <Beardan_> Help me some1, please I lost I account
#172 [09:21] <Beardan_> Please I beg you
#173 [09:21] <Beardan_> I can't receive any email(s) from Mojang with restoring account
#174 [09:22] * adam [webchat@63.228.120.74] has joined #minecrafthelp
#175 [09:22] <Beardan_> I forgot code of transaction, and now one of Mojang supporters called as Cecilia F, requested me code of transaction
#176 [09:22] * adam is now known as Guest24926
#177 [09:23] <Andrio> ??> Beardan_ account/trans-ID
#178 [09:23] <Absol> Beardan_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#179 [09:23] <Guest24926> My dad is having lots of problems trying to login to Minecraft. He gets long periods of time where he gets invalid username/password.
#180 [09:24] <Guest24926> He is using the correct password and has tried to reset it. What could the problem be?
#181 [09:29] <Beardan_> Absol IDK
#182 [09:29] <Beardan_> really
#183 [09:29] <Beardan_> I forgot
#184 [09:29] <Beardan_> to wut's mail I paid
#185 [09:30] <Beardan_> Guys here some1 can restore account or not?
#186 [09:31] <Beardan_> I got this problem 2-nd time, it appears by stupid website known OptiFine
#187 [09:31] <Beardan_> Now I can play only MCWIN10EDITION
#188 [09:32] <Beardan_> I can't get any messages from Mojang about my account
#189 [09:32] <Beardan_> I tried to do this, but...
#190 [09:33] <Beardan_> U will help me or not?
#191 [09:34] <Beardan_> I lost my account for 4 days ago
#192 [09:34] <Beardan_> And nobody can restore it
#193 [09:34] <Beardan_> by my beg
#194 [09:35] <Andrio> Beardan_, I'm afraid we don't have any control over it; you need to contact Mojang
#195 [09:35] <Beardan_> Alredy
#196 [09:35] <Beardan_> But
#197 [09:35] <Beardan_> It not helpful
#198 [09:36] <Beardan_> Lost account lost 80$(
#199 [09:36] <Beardan_> Cape OF - 10$, MVP+ (Hypixel) 44.99, Account - 26$(
#200 [09:36] <Beardan_> -80 real $
#201 [09:40] <Odysseius> Beardan_, That's not Mojang's fault.
#202 [09:41] <Odysseius> Beardan_, Anyway, contact Mojang with your transactio nID.
#203 [09:41] <Odysseius> Beardan_, The transaction ID is the only way to verify that you are the owner of an account.
#204 [09:44] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#205 [09:50] <Beardan_> K
#206 [09:50] <Beardan_> LOST ACCOUNT
#207 [09:50] <Beardan_> THANKS FOR HELP
#208 [09:50] <Beardan_> really
#209 [09:50] <Beardan_> good game
#210 [09:50] <Beardan_> good support
#211 [09:50] <Beardan_> I will make a video with a cheating of Mojang
#212 [09:50] <Odysseius> Beardan_, How else would they know that you are the perosn who bought the game?
#213 [09:51] <Odysseius> Beardan_, They have to verify it somehow, to prevent fraudsters from stealing your account.
#214 [09:51] <Beardan_> I have a WIn10Edition, they can check my e-mail.
#215 [09:51] <Odysseius> Beardan_, You have contacted Mojang already, correct?
#216 [09:52] <Beardan_> 4 times
#217 [09:52] <Beardan_> And before that accident 8 times
#218 [09:52] <Beardan_> and after 8 times I got URL-Link
#219 [09:52] <Beardan_> to restore
#220 [09:52] <Beardan_> without question for code
#221 [09:53] <Beardan_> My account stolen by owner of OptiFine
#222 [09:54] <Odysseius> Beardan_, When did you buy Minecraft, and what payment method did you use?
#223 [09:57] <Beardan_> I bought mc in 2013 on 30 June
#224 [09:57] <Beardan_> By PayPal
#225 [09:58] <Odysseius> ??> Beardan_ account/trans-id/paypal
#226 [09:58] <Absol> Beardan_: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#227 [09:58] <Absol> Beardan_: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#228 [09:58] <Beardan_> History was cleared
#229 [09:58] <Beardan_> I can't find
#230 [09:58] <Beardan_> I asked PayPal Support
#231 [09:59] <Beardan_> I received only payments of my foodstuff and clothes with houseitems
#232 [09:59] <Beardan_> No games No apps, nothing
#233 [09:59] <Odysseius> Beardan_, Are you sure it is the correct Paypal account you are checking?
#234 [09:59] <Beardan_> +
#235 [09:59] <Beardan_> Check out beardan911@gmail.com
#236 [09:59] <Beardan_> or ask some1 from support of mojang
#237 [10:00] <Odysseius> Beardan_, We are volunteers, and have no access to Mojang's database.
#238 [10:00] <Odysseius> Beardan_, I assume they did everything they can, but are simply unable to confirm that you are the owner of the account with the data provided.
#239 [10:01] <Odysseius> Beardan_, There is nothing we can do for you here, as we do not have access to any account details. This room specialises on technical support.
#240 [10:01] <Beardan_> You helpers of Mojang, I fyou can do this you will do this freely and quickly, because you are one of the staff members
#241 [10:02] <Odysseius> Beardan_, We're helpers, yes, but on a voluntary basis.
#242 [10:02] <Beardan_> Website threw me here
#243 [10:02] <Beardan_> My account R.est I.n P.eace(
#244 [10:04] <Odysseius> Beardan_, Like I said, there is nothing else we can do here, sorry.
#245 [10:05] <Beardan_> Ik, thanks for help
#246 [10:05] <Beardan_> But where I need to go to?
#247 [10:05] <Beardan_> With this problem
#248 [10:06] <Odysseius> Beardan_, Account Support, but only if you can recover your transaction ID.
#249 [10:06] <Odysseius> ??> Beardan_ account/send-email
#250 [10:06] <Absol> Beardan_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#251 [10:06] <Absol> Beardan_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#252 [10:14] * Soapdish [webchat@216.218.221.198] has quit. (Quit: webchat.esper.net)
#253 [10:48] * selcuk [webchat@ip5f5acdca.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#254 [10:48] <selcuk> hwellllo
#255 [10:49] <Odysseius> selcuk, Hello
#256 [10:59] * CaraVioletRose [webchat@ip5455fe62.speed.planet.nl] has joined #minecrafthelp
#257 [10:59] <CaraVioletRose> whenever i start a multiplayer server it loads and crashes does anyone know what wrong ?
#258 [11:00] <Odysseius> CaraVioletRose, What is the crash message?
#259 [11:00] <CaraVioletRose> wait a sec imma do it again
#260 [11:02] <CaraVioletRose> okay i need to translate it to english so it says in english an unexpected problem has occurred and the game has crashed. We apologize for the inconvenience. and i see this everytime i try
#261 [11:03] <Odysseius> ??> CaraVioletRose launcher/log
#262 [11:03] <Absol> CaraVioletRose: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#263 [11:03] <Odysseius> CaraVioletRose, Please copy that log after the crash has occured.
#264 [11:07] <CaraVioletRose> okay i tried but everything crashed know i had to close every window but imma try again
#265 [11:11] * dikkiedik [webchat@143.177.129.151] has joined #minecrafthelp
#266 [11:11] <dikkiedik> Heyo
#267 [11:11] <Odysseius> dikkiedik, Hello
#268 [11:11] <dikkiedik> Is selling accounnts illegal, I see it happening a lot around me
#269 [11:11] <Odysseius> dikkiedik, Who is?
#270 [11:11] <dikkiedik> Well, thats nearly uncountable
#271 [11:12] <dikkiedik> There are too much shops, such as p.e. superalts
#272 [11:12] * selcuk [webchat@ip5f5acdca.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#273 [11:12] <Odysseius> dikkiedik, Mojang does, as far as I know, everything they can do to prevent that, but there are limitations.
#274 [11:13] <CaraVioletRose> okay here it is i think https://paste.ubuntu.com/p/Y5tX3krSm3/
#275 [11:13] <Odysseius> dikkiedik, Unless you want to meticulously control the whole Internet, those things will always happen unfortunately.
#276 [11:14] <Odysseius> CaraVioletRose, Please try to connect to this server, and tell us if it happens on there as well: mctest.ae97.net
#277 [11:15] <CaraVioletRose> like what i did with the other ?
#278 [11:15] <Odysseius> CaraVioletRose, Just tell me whether ot not you can connect to that server without crashing.
#279 [11:18] <CaraVioletRose> i am on the server without it crashing
#280 [11:18] <Odysseius> CaraVioletRose, Contact the server owner of the server you are trying to join but it's crashing, it's an issue with the software they are using.
#281 [11:19] <CaraVioletRose> okay i will thanks for the help
#282 [11:19] * CharYouSerious [webchat@02795e4c.bb.sky.com] has joined #minecrafthelp
#283 [11:20] <CharYouSerious> Hello, I am still unable to get into my minecraft account. I don't have access to my email. Don't have a security question set up and I can't find my proof of payment because it was about 4 years ago on the old account email which has since been deleted. PLEASE HELP
#284 [11:21] <Odysseius> CharYouSerious, What payment method did you use to buy Minecraft?
#285 [11:21] <CharYouSerious> VISA card
#286 [11:21] <CharYouSerious> it was braintree I think, my mum bought it for me though
#287 [11:21] <Odysseius> ??> CharYouSerious account/trans-id/braintree
#288 [11:21] <Absol> CharYouSerious: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#289 [11:21] <Absol> CharYouSerious: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#290 [11:22] <CharYouSerious> I don't know the date or purchase, I can't remember!
#291 [11:22] <CharYouSerious> of*
#292 [11:22] <Odysseius> CharYouSerious, Then I'm sorry, Mojang will not be able to confirm that you are the owner of the account.
#293 [11:23] <CharYouSerious> What about if i tell them all the servers I have played on?
#294 [11:23] <CharYouSerious> I have hundreds of pounds worth of ranks on servers
#295 [11:23] <Odysseius> CharYouSerious, The transaction ID is the onlu accepted proof of purchase, it acts as a receipt.
#296 [11:23] <CharYouSerious> No!
#297 [11:23] <Odysseius> CharYouSerious, Mojang does not store the servers you visit.
#298 [11:23] <CharYouSerious> How can I find it?
#299 [11:23] <CharYouSerious> the transaction id
#300 [11:23] <Odysseius> CharYouSerious, By emailing Mojang your date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#301 [11:23] <CharYouSerious> If it is so old (almost 4 years)
#302 [11:24] <Odysseius> CharYouSerious, You can try giving them an approximation of date of purchase.
#303 [11:24] <CharYouSerious> Do I need to say the date of purchase? Surely they can tell that I am the rightful owner if I state my card expire date etc?
#304 [11:25] <Odysseius> CharYouSerious, If you can provide all the other data, an approximate date of purchase should suffice.
#305 [11:25] <Odysseius> ??> CharYouSerious account/send-email
#306 [11:25] <Absol> CharYouSerious: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#307 [11:25] <Absol> CharYouSerious: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#308 [11:25] <Odysseius> CharYouSerious, Email them about this with the link Absol gave you.
#309 [11:25] <CharYouSerious> Any other advice?
#310 [11:25] <CharYouSerious> do you know anyway to re-create an old email i have lost?
#311 [11:26] <Odysseius> CharYouSerious, Depends on the email provider.
#312 [11:26] <CharYouSerious> it wasn't gmail or hotmail
#313 [11:26] <CharYouSerious> it was my old schools own
#314 [11:26] <Odysseius> CharYouSerious, But you don't need to contact them with the same Email Address, you can use a different one, just make sure you include the old one in your support request.
#315 [11:26] <CharYouSerious> it was @stchristophershove.org.uk
#316 [11:26] <CharYouSerious> I know
#317 [11:26] <CharYouSerious> I did
#318 [11:27] <CharYouSerious> No response in about 3-4 days
#319 [11:27] <Odysseius> CharYouSerious, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#320 [11:27] <Odysseius> CharYouSerious, Wait for them to answer please.
#321 [11:27] <CharYouSerious> Okay :(
#322 [11:27] <CharYouSerious> I just wanna play so factions. This is so unlucky
#323 [11:27] <CharYouSerious> some*
#324 [11:28] <CharYouSerious> Do you have the power to review my email? Maybe I could email you directly/
#325 [11:28] <CharYouSerious> ?
#326 [11:28] <Odysseius> CharYouSerious, I do not work for Mojang, this is a volunteer-run channel.
#327 [11:29] * dikkiedik [webchat@143.177.129.151] has quit. (Quit: webchat.esper.net)
#328 [11:29] <CharYouSerious> Okay thankyou
#329 [11:29] <CharYouSerious> wait
#330 [11:29] <CharYouSerious> if i can provide logs
#331 [11:29] <CharYouSerious> from about 5 years ago
#332 [11:29] <CharYouSerious> would that be good?
#333 [11:30] <Odysseius> CharYouSerious, Logs can be easily modified.
#334 [11:30] <CharYouSerious> Im a mac user...
#335 [11:30] <Odysseius> CharYouSerious, The only verification method is the transaction ID,
#336 [11:30] <CharYouSerious> I don't even know how to find my logs
#337 [11:30] <Odysseius> CharYouSerious, It's easy enough for it not to be a good verification.
#338 [11:30] <CharYouSerious> Okay
#339 [11:30] <CharYouSerious> I wish there was a mojang hotline
#340 [11:31] <Odysseius> CharYouSerious, Due to the target audience of the game, I don't think it would be a good idea.
#341 [11:31] <CharYouSerious> Mhm yeah
#342 [11:59] * irola331 [webchat@31.166.248.105] has joined #minecrafthelp
#343 [12:02] * irola331 [webchat@31.166.248.105] has quit. (Client Quit)
#344 [12:37] * _Al3h_ [webchat@host220-123-dynamic.56-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#345 [12:37] <_Al3h_> today I tried to log in with my minecraft account, but it says that the password is wrong even if I'm sure it's right. I tried to wait a few days but nothing, I went to the mojang site to reset the password, I waited for the e-mail with the instructions to arrive, but it did not arrive. could you kindly send me instructions how to solve this proble
#346 [12:37] <_Al3h_> m?
#347 [12:38] <Odysseius> _Al3h_, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#348 [12:38] <Odysseius> ??> _Al3h_ account/trans-id
#349 [12:38] <Absol> _Al3h_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#350 [12:38] <Odysseius> ??> _Al3h_ account/send-email
#351 [12:38] <Absol> _Al3h_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#352 [12:38] <Absol> _Al3h_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#353 [12:49] * Uraffe [webchat@host136-122-dynamic.22-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#354 [12:49] <Uraffe> Hello
#355 [12:52] <Uraffe> When i try to connect in a premium server i have this problem: The server authentications are currently down for maintenance. What can i do for resolve this problem? i buy my copy of minecraft on this site (minecraft.net)
#356 [12:53] <Odysseius> ??> Uraffe tools/hjt
#357 [12:53] <Absol> Uraffe: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#358 [12:53] <Absol> Uraffe: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#359 [12:53] <Uraffe> Ok now i just it
#360 [12:54] <_Al3h_> i don't found id
#361 [12:55] <Odysseius> _Al3h_, When did you buy the game, and what payment method did you use?
#362 [12:55] <_Al3h_> i buy the game 1 year ago, i use paypal
#363 [12:55] <Odysseius> ??> _Al3h_ account/trans-id/paypal
#364 [12:55] <Absol> _Al3h_: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#365 [12:55] <Absol> _Al3h_: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#366 [12:57] <Uraffe> https://paste.ubuntu.com/p/NWbqydPhPW/
#367 [12:57] <Uraffe> Ok i post miy problem
#368 [12:57] <Uraffe> my*
#369 [12:57] <Odysseius> ??> Uraffe tools/hjt
#370 [12:57] <Absol> Uraffe: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#371 [12:58] <Absol> Uraffe: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#372 [12:58] <Odysseius> Uraffe, Please follow the instructions Absol just gave you.
#373 [12:59] <_Al3h_> can you see the payment of the game?
#374 [12:59] <Odysseius> _Al3h_, If you find the transaction ID, email Mojang with it like I mentioned earlier.
#375 [13:02] <_Al3h_> perchè se provo a resettare la password, inserendo la mia e-mail mojang, poi non arrivano le istruzioni nella posta su come fare?
#376 [13:02] <Odysseius> _Al3h_, English please.
#377 [13:02] <_Al3h_> why are you resetting the password, inserting my e-mail mojang, then do not get the instructions in the mail on how to do
#378 [13:02] <Odysseius> _Al3h_, Contact Mojang with your transaction ID.
#379 [13:02] <Odysseius> ??> _Al3h_ account/trans-id/paypal
#380 [13:02] <Absol> _Al3h_: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#381 [13:02] <Absol> _Al3h_: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#382 [13:02] <Odysseius> ??> _Al3h_ account/trans-id
#383 [13:02] <Absol> _Al3h_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#384 [13:02] <Odysseius> ??> _Al3h_ account/send-email
#385 [13:03] <Absol> _Al3h_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [13:03] <Absol> _Al3h_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#387 [13:03] * Webchat_74047 [webchat@88.230.171.96.dynamic.ttnet.com.tr] has joined #minecrafthelp
#388 [13:03] <Webchat_74047> ok
#389 [13:03] <Odysseius> Webchat_74047, Hello
#390 [13:03] * _Al3h_ [webchat@host220-123-dynamic.56-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#391 [13:04] * Webchat_74047 [webchat@88.230.171.96.dynamic.ttnet.com.tr] has quit. (Client Quit)
#392 [13:29] * Beardan_ [webchat@host-176-37-80-74.la.net.ua] has quit. (Quit: webchat.esper.net)
#393 [13:37] * Sambo [webchat@85-76-45-226-nat.elisa-mobile.fi] has joined #minecrafthelp
#394 [13:39] <Sambo> Hello,  have little problem. Every time I try to open minecraft, there comes a message showing: MInecraft crashed, pixel format not accelerated. Can someone help with me?
#395 [13:39] <Sambo> here`s my computer specs: https://paste.ubuntu.com/p/shVHJBzcs8/
#396 [13:40] <Odysseius> Sambo, One second.
#397 [13:41] <Odysseius> Sambo, Download and Install this driver (unpack the .zip, and run the setup.exe): https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_8.861.0.0000_W7x86W7x64_A.zip?acerid=634817183275976118&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%207250&OS=711&LC=en&BC=ACER&SC=EMEA_12
#398 [13:42] <Sambo> Okay, thanks so much!
#399 [13:44] <Sambo> I love this fast reply! I will come back if there`s more problems!
#400 [13:55] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Ping timeout: 182 seconds)
#401 [14:01] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#402 [14:30] * Webchat_93940 [webchat@23-124-190-124.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#403 [14:30] * MajGenRelativity_ [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#404 [14:31] <Webchat_93940> keep getting connection lost: disconnected or if it does connect I get kicked out by host
#405 [14:34] * MajGenRelativity__ [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#406 [14:34] * MajGenRelativity__ is now known as MajGenRelativity
#407 [14:36] * MajGenRelativity_ [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Ping timeout: 198 seconds)
#408 [14:37] * ToMate [webchat@5400FD86.dsl.pool.telekom.hu] has joined #minecrafthelp
#409 [14:37] * ToMate [webchat@5400FD86.dsl.pool.telekom.hu] has joined #minecrafthelp
#410 [14:38] * Webchat_93940 [webchat@23-124-190-124.lightspeed.okcbok.sbcglobal.net] has left #minecrafthelp
#411 [14:39] <ToMate> Hi, I have trouble with my account. Is it the right place to look for people who can help?
#412 [14:40] <mattym> ToMate, Depends, what is the issue?
#413 [14:41] <ToMate> I am unable to acces my account. Tried the password reset but no email what so ever
#414 [14:41] <mattym> ??> ToMate account/send-email
#415 [14:41] <Absol> ToMate: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#416 [14:41] <Absol> ToMate: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#417 [14:42] <ToMate> Thank you, I will look into it
#418 [15:09] * Smij [webchat@adsl-23-123-73-74.lightspeed.dctril.sbcglobal.net] has joined #minecrafthelp
#419 [15:10] * Porkyle [~Porkyle@37-33-74-165.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#420 [15:10] <Smij> A chatroom. Seems I've got a long way to go.
#421 [15:11] <Smij> Anyone home?
#422 [15:12] <tyteen4a03> ??> Smij ask
#423 [15:12] <Absol> Smij: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#424 [15:12] <Absol> Smij: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#425 [15:12] <Smij> Sorry, was waiting for a PM to open.
#426 [15:13] <Smij> Do I just discuss it here?
#427 [15:13] <Smij> Well, I wanted to access my Mojang account, but forgot my security questions. I also don't have access to the e-mail linked to my account.
#428 [15:14] <Smij> I hammered away at the security questions, trying every combo I could think of, but no luck.
#429 [15:14] <tyteen4a03> ??> Smij account/send-email
#430 [15:14] <Absol> Smij: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [15:14] <Absol> Smij: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#432 [15:15] <Smij> Alright, thanks.
#433 [15:16] <Smij> I don't really have access to the e-mail I used to register with, though, and that's where my transaction ID is. And I don't remember how I paid.
#434 [15:17] <tyteen4a03> Smij: email them anyway, and leave Transaction ID blank
#435 [15:18] * Porkyle [~Porkyle@37-33-74-165.bb.dnainternet.fi] has joined #minecrafthelp
#436 [15:33] * Smij [webchat@adsl-23-123-73-74.lightspeed.dctril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#437 [15:47] * inexistible [webchat@fixed-187-189-168-165.totalplay.net] has joined #minecrafthelp
#438 [15:49] * Geo [webchat@mta-98-7-30-215.nyc.rr.com] has joined #minecrafthelp
#439 [15:49] <Geo> I need help
#440 [15:49] <Geo> Anyone there?
#441 [15:50] * Geo [webchat@mta-98-7-30-215.nyc.rr.com] has quit. (Client Quit)
#442 [16:39] * e_l1997 [~quassel@2.70.249.249.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#443 [17:27] * alwys [webchat@187.65.64.209] has joined #minecrafthelp
#444 [17:28] * thelounge78 [webchat@184-96-82-52.hlrn.qwest.net] has joined #minecrafthelp
#445 [17:29] * thelounge78 [webchat@184-96-82-52.hlrn.qwest.net] has quit. (Client Quit)
#446 [17:29] <alwys> Hello, my minecraft account is not logging in and also when I try to change the email to confirm the password change is not enough, it is already an inbox and junk and is not in either.
#447 [17:50] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#448 [18:16] <alwys> Hello, I asked him to answer some suggestions to help me, can anyone reply to my email?
#449 [18:28] * NCC [webchat@c-98-253-93-133.hsd1.in.comcast.net] has joined #minecrafthelp
#450 [18:28] <NCC> The game crashed whilst initializing game
#451 [18:28] <NCC> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#452 [18:28] <NCC> I'm getting this error on startup
#453 [18:31] * Naeklaer0r [webchat@c-68-57-164-53.hsd1.al.comcast.net] has joined #minecrafthelp
#454 [18:31] <NCC> anyone?
#455 [18:31] <Naeklaer0r> yo, how does i go live
#456 [18:33] <Naeklaer0r> it says unable to load required libraries for the integrated twitch broadcasting service
#457 [18:33] <NCC> download obs
#458 [18:33] <NCC> and don't use minecraft integrated twitch
#459 [18:33] <Naeklaer0r> i already have obs
#460 [18:33] <Naeklaer0r> ok
#461 [18:33] <NCC> then use obs
#462 [18:33] <Naeklaer0r> it doesnt show up on the obs screen capture
#463 [18:33] <NCC> ```The game crashed whilst initializing game
#464 [18:33] <NCC> Error: org.lwjgl.LWJGLException: Pixel format not accelerated```
#465 [18:33] <NCC> add a game window
#466 [18:33] <Naeklaer0r> how
#467 [18:33] <NCC> and select minecraft
#468 [18:33] <NCC> right click scenes
#469 [18:34] <NCC> click new
#470 [18:34] <Naeklaer0r> oooh ok
#471 [18:34] <NCC> name it
#472 [18:34] <Naeklaer0r> thx
#473 [18:34] <Naeklaer0r> bye
#474 [18:34] <NCC> then add it to the sources
#475 [18:34] * Naeklaer0r [webchat@c-68-57-164-53.hsd1.al.comcast.net] has quit. (Client Quit)
#476 [18:34] <NCC> irc
#477 [18:34] <NCC> I helped one of your users
#478 [18:34] <NCC> help me
#479 [19:07] <Odysseius> NCC, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#480 [19:11] * dd [webchat@103.12.210.11] has quit. (Quit: webchat.esper.net)
#481 [19:13] <alwys> Hello, can anyone help me?
#482 [19:13] <Odysseius> alwys, What with?
#483 [19:15] <alwys> My account does not want to sign in :c
#484 [19:15] <Odysseius> alwys, Ah, I see your previous messages. You have emailed Mojang about it already, correct?
#485 [19:16] <alwys> yes
#486 [19:16] <Odysseius> alwys, Wait for them to answer.
#487 [19:16] <Odysseius> alwys, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#488 [19:19] <alwys> :c
#489 [19:21] * alwys [webchat@187.65.64.209] has quit. (Quit: webchat.esper.net)
#490 [19:24] * Webchat_60112 [webchat@187.114.154.89.static.host.gvt.net.br] has joined #minecrafthelp
#491 [19:25] * Webchat_60112 [webchat@187.114.154.89.static.host.gvt.net.br] has quit. (Client Quit)
#492 [19:44] * Evie [webchat@24-107-65-43.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#493 [19:48] * thelounge72 [webchat@d23-17-235-12.abhsia.telus.net] has joined #minecrafthelp
#494 [19:48] <thelounge72> i need help with me stolen accuont
#495 [19:48] <Evie> hello! Whenever I click to start minecraft the loading screen doesn't appear and when I hover my mouse over the minecraft icon at my taskbar the minecraft loading screen zips upwards and disappears. I have windows 10. I have tried reinstalling many times. I've even gone to settings and completely deleted minecrafts files. Hope this is an easy fix.
#496 [19:49] <thelounge72> i need help with me stolen account
#497 [19:49] * thelounge72 is now known as STOLEN
#498 [19:50] * STOLEN [webchat@d23-17-235-12.abhsia.telus.net] has quit. (Client Quit)
#499 [19:55] <Evie> Ah, I mean to say "launcher" instead of loading screen. :D
#500 [19:57] * Owen [~Owen@2001:8003:2019:ca00:d5f2:c4c4:22d4:975c] has quit. (Ping timeout: 198 seconds)
#501 [20:03] * Owen [~Owen@2001:8003:2019:ca00:4da0:b29b:7f13:10f7] has joined #minecrafthelp
#502 [20:03] * osuka [~osuka@snowcat.link] has quit. (*.net *.split)
#503 [20:03] * lahwran [sid187733@id-187733.ealing.irccloud.com] has quit. (*.net *.split)
#504 [20:03] * AndrewPH [Andrew@staff.allgamer.net] has quit. (*.net *.split)
#505 [20:03] * AG_Clinton [Clinton@staff.allgamer.net] has quit. (*.net *.split)
#506 [20:03] * _123DMWM [123DMWM@omega.classicube.net] has quit. (*.net *.split)
#507 [20:03] * Razer [~Razer@2607:5300:60:14bc::] has quit. (*.net *.split)
#508 [20:03] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has quit. (*.net *.split)
#509 [20:03] * Burke [~iBurke@monkey.fish] has quit. (*.net *.split)
#510 [20:03] * rymate1234 [~rymate123@paid.for.by.rymate.co.uk] has quit. (*.net *.split)
#511 [20:03] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (*.net *.split)
#512 [20:03] * Burke [~iBurke@monkey.fish] has joined #minecrafthelp
#513 [20:04] <nighter_> This article might also be helpful to you, https://help.mojang.com/customer/en/portal/articles/2064007
#514 [20:04] * osuka [~osuka@snowcat.link] has joined #minecrafthelp
#515 [20:04] * AG_Clinton [Clinton@staff.allgamer.net] has joined #minecrafthelp
#516 [20:04] * _123DMWM [123DMWM@omega.classicube.net] has joined #minecrafthelp
#517 [20:04] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has quit. (Quit: System.exit(69))
#518 [20:04] * rymate1234 [~rymate123@paid.for.by.rymate.co.uk] has joined #minecrafthelp
#519 [20:04] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#520 [20:05] * mattym [mattym@The.Cookie.Monster.Stole.my.Coookies.PanicBNC.us] has joined #minecrafthelp
#521 [20:05] * AndrewPH [Andrew@staff.allgamer.net] has joined #minecrafthelp
#522 [20:05] * Razer [~Razer@2607:5300:60:14bc::] has joined #minecrafthelp
#523 [20:06] * urielsalis [urielsalis@2604:180:1:8c::6] has joined #minecrafthelp
#524 [20:06] * urielsalis is now known as Guest98863
#525 [20:06] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has joined #minecrafthelp
#526 [20:12] * Evie [webchat@24-107-65-43.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#527 [20:12] * AngryLemur [webchat@host109-156-239-145.range109-156.btcentralplus.com] has joined #minecrafthelp
#528 [20:13] <AngryLemur> Hi, I bought an account about 6 years ago and don't have the password anymore. I have tried getting the transaction I.D. back from 'Skrill' but they don't respond to any e-mails.
#529 [20:14] * alwys [webchat@187.65.64.209] has joined #minecrafthelp
#530 [20:20] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has joined #minecrafthelp
#531 [20:20] * AngryLemur [webchat@host109-156-239-145.range109-156.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#532 [20:23] * Johnprogame [webchat@dsl-189-169-213-239-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#533 [20:23] <Johnprogame> I need help
#534 [20:23] <alwys> Can my records help me recover an account?
#535 [20:24] <Johnprogame> idk
#536 [20:24] * Johnprogame [webchat@dsl-189-169-213-239-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#537 [20:31] * alwys [webchat@187.65.64.209] has quit. (Quit: webchat.esper.net)
#538 [21:03] * speeddweeb [webchat@c-73-98-174-8.hsd1.ut.comcast.net] has joined #minecrafthelp
#539 [21:03] <speeddweeb> i cannot run minecraft
#540 [21:03] <speeddweeb> java edition windows 7
#541 [21:03] <speeddweeb> Unable to save download. levelup.ogg
#542 [21:06] * Moreyrilla [webchat@181-21-51-78.speedy.com.ar] has joined #minecrafthelp
#543 [21:07] <Moreyrilla> I have a OpenGL problem
#544 [21:07] <Moreyrilla> https://paste.ubuntu.com/p/6sJRMT78CR/
#545 [21:07] <Moreyrilla> this is mi dxdiag report
#546 [21:08] <Moreyrilla> I don't know how I fix these problem
#547 [21:08] <Moreyrilla> Anyone can help me whit this?
#548 [21:08] * speeddweeb [webchat@c-73-98-174-8.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#549 [21:53] * NCC [webchat@c-98-253-93-133.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#550 [23:08] * Manly [~Anastasia@159.89.113.88] has joined #minecrafthelp
#551 [23:24] * badelves [webchat@143.59.53.156] has joined #minecrafthelp
#552 [23:25] <badelves> hi! for whatever reason I can't log in
#553 [23:25] <badelves> i was on a server and exited to get on a new server and the game told me to exit out and rejoin so I did just thinking it was a little bug
#554 [23:25] <badelves> turns out it logged me out of my account
#555 [23:25] <badelves> i've been trying to re long in for the past 20 minutes and nothing has worked
#556 [23:26] <badelves> this happened once before but I wasn't in the middle of anything like I am at the moment
#557 [23:26] <badelves> i was able to let mc sit for at least six hours before I got on again and it worked
#558 [23:26] <badelves> is there any sort of bug? is this a server/account wide problem?
#559 [23:27] <badelves> okay wait nevermind it's fine now for whatever reason
#560 [23:27] <badelves> thank you!
#561 [23:31] * Manly [~Anastasia@159.89.113.88] has quit. (Ping timeout: 186 seconds)
#562 [23:34] * Manly [~Anastasia@159.89.113.88] has joined #minecrafthelp
#563 [23:35] * thelounge61 [webchat@host-4-212.iaamcba.ames.ia.us.clients.pavlovmedia.net] has joined #minecrafthelp
#564 [23:36] <thelounge61> How can I un-corrupt a save on xbox (not xbox one edition, the cross platform one)
#565 [23:54] * Manly [~Anastasia@159.89.113.88] has quit. (Remote host closed the connection)
#566 [23:54] * Manly [~Anastasia@159.89.113.88] has joined #minecrafthelp