#1 [00:45] <grandrolf> thelounge61: you'll need to contact Xbox support for that one
#2 [00:57] * Tumh [webchat@cpc109011-salf6-2-0-cust1204.10-2.cable.virginm.net] has joined #minecrafthelp
#3 [00:59] <Tumh> Hi, Mojang aren't sending password reset emails to me anymore, is there any way I can fix this without getting my transaction ID?
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#5 [02:44] * tbs [webchat@49.32.156.125] has joined #minecrafthelp
#6 [02:44] <tbs> can someone help me plz
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#12 [04:30] * Korzk [webchat@36.82.222.135] has joined #minecrafthelp
#13 [04:36] <Korzk> i cant download knockback2.ogg file
#14 [04:36] <Odysseius> ??> Korzk av/bytefence
#15 [04:36] <Absol> Korzk: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#16 [04:36] <Korzk> i dont have bytefence installed or any incompatible apps
#17 [04:37] <Korzk> my internet is work , good hmm
#18 [04:37] <Odysseius> Korzk, In that case, we need the full error in that case.
#19 [04:37] <Odysseius> ??> Korzk paste
#20 [04:37] <Absol> Korzk: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#21 [04:39] * Extreme [extreme7@2001:470:1f11:209::13] has quit. (Ping timeout: 186 seconds)
#22 [04:42] <Korzk> https://paste.ubuntu.com/p/PyvwdydwqB/
#23 [04:43] <Odysseius> ??> Korzk tools/hjt
#24 [04:43] <Absol> Korzk: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#25 [04:43] <Absol> Korzk: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#26 [04:44] * Extreme [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#27 [04:45] <Korzk> https://paste.ubuntu.com/p/jZBvMynbv7/
#28 [04:45] * Webchat_15500 [webchat@43.239.208.124] has joined #minecrafthelp
#29 [04:45] <Webchat_15500> help me with this https://bugs.mojang.com/browse/MC-34749
#30 [04:45] <Webchat_15500> anybody online
#31 [04:45] <Odysseius> Webchat_15500, Reinstall Avast.
#32 [04:46] <Webchat_15500> I Dont Use AVast
#33 [04:46] <Odysseius> Webchat_15500, If you don't have Avast, uninstall McAfee and Outpost Security.
#34 [04:46] <Webchat_15500> i dont use mcaffe
#35 [04:46] <Odysseius> ??> Webchat_15500 tools/hjt
#36 [04:46] <Absol> Webchat_15500: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#37 [04:46] <Absol> Webchat_15500: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#38 [04:47] <Odysseius> Webchat_15500, Uninstall Intertnet Download Manager
#39 [04:47] <Odysseius> Webchat_15500, Sorry, ignore that last message
#40 [04:47] <Odysseius> Korzk, Uninstall Internet Download Manager
#41 [04:47] <Odysseius> Webchat_15500, Please follow the instructions Absol gave you.
#42 [04:48] <Webchat_15500> https://paste.ubuntu.com/p/bWmyBX6Xqm/
#43 [04:49] <Odysseius> Webchat_15500, Any reason you are using MCLeaks?
#44 [04:49] <Webchat_15500> should i uninstall internet download manager
#45 [04:49] <Odysseius> ??> Webchat_15500 info/mcleaks
#46 [04:50] <Absol> Webchat_15500: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#47 [04:50] <Absol> Webchat_15500: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#48 [04:50] <Webchat_15500> i aint got premium account
#49 [04:50] <Webchat_15500> ok
#50 [04:50] <Webchat_15500> i got a account
#51 [04:50] <Odysseius> Webchat_15500, What the duck (sorry) are you doing here then?
#52 [04:50] <Webchat_15500> i dont want it compromiesd
#53 [04:50] <Webchat_15500> how to do
#54 [04:50] <Webchat_15500> and what the heck is mcleaks mam
#55 [04:50] <Odysseius> Webchat_15500, Have you bought Minecraft?
#56 [04:50] <Webchat_15500> yes
#57 [04:50] * Webchat_15500 [webchat@43.239.208.124] has quit. (Quit: webchat.esper.net)
#58 [04:50] <Odysseius> Webchat_15500, What is your Minecraft Username?
#59 [04:51] <Odysseius> well
#60 [04:51] * Webchat_72206 [webchat@43.239.208.124] has joined #minecrafthelp
#61 [04:51] <Webchat_72206> hello
#62 [04:51] <Webchat_72206> help
#63 [04:51] <Webchat_72206> me i was disconnected
#64 [04:51] <Webchat_72206> i dont
#65 [04:51] <Webchat_72206> want to get compromised
#66 [04:52] <Odysseius> Webchat_72206, What is your Minecraft Username?
#67 [04:52] <Webchat_72206> TMGPrajval
#68 [04:52] <Odysseius> Webchat_72206, And you do realise that MCLeaks actually compromises accounts, correct?
#69 [04:52] <Webchat_72206> what
#70 [04:52] <Webchat_72206> how to
#71 [04:52] <Webchat_72206> remove it
#72 [04:52] <Webchat_72206> then
#73 [04:52] <Webchat_72206> i dont want to lose my account
#74 [04:52] <Odysseius> Webchat_72206, That Username does not exist.
#75 [04:52] <Odysseius> Webchat_72206, Are you sure you have bought the game?
#76 [04:52] <Webchat_72206> wait what
#77 [04:52] <Webchat_72206> yes
#78 [04:52] <Webchat_72206> My Nick Is
#79 [04:52] <Webchat_72206> TMGprajval
#80 [04:53] <Webchat_72206> Username is
#81 [04:53] <Webchat_72206> Prajval
#82 [04:53] <Odysseius> Webchat_72206, Alright, first of all, do this:
#83 [04:53] <Odysseius> ??> Webchat_72206 win/hosts/edit
#84 [04:53] <Absol> Webchat_72206: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#85 [04:53] <Absol> Webchat_72206: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#86 [04:53] <Odysseius> Webchat_72206, After that file has opened, remove all lines containing "mojang.com".
#87 [04:54] <Odysseius> Webchat_72206, Then, save the file.
#88 [04:54] <Odysseius> Webchat_72206, Right after that, reset your password.
#89 [04:54] <Odysseius> ??> Webchat_72206 account/reset-password
#90 [04:54] <Absol> Webchat_72206: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#91 [04:54] <Absol> Webchat_72206: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#92 [04:54] <Webchat_72206> ok
#93 [04:54] <Webchat_72206> wait
#94 [04:54] <Odysseius> Webchat_72206, And after that is done, Remove Quick Heal Internet Security
#95 [04:54] <Odysseius> Webchat_72206, Which will fix your problem
#96 [04:54] <Webchat_72206> wait
#97 [04:55] <Webchat_72206> i dont want
#98 [04:55] <Webchat_72206> my pc with viruses
#99 [04:55] <Webchat_72206> my parents will scould me
#100 [04:55] <Webchat_72206> if i remove it
#101 [04:55] <Webchat_72206> it was working well
#102 [04:55] <Odysseius> Webchat_72206, Then don't use Quick Heal, it is not a good Antivirus Program.
#103 [04:55] <Webchat_72206> but
#104 [04:55] <Webchat_72206> after the
#105 [04:55] <Webchat_72206> win 10 update
#106 [04:55] <Webchat_72206> it
#107 [04:55] <Webchat_72206> got this error
#108 [04:56] <Odysseius> Webchat_72206, Also remove WebCompanion, it can also cause issues and is classified as Malware
#109 [04:56] <Odysseius> Webchat_72206, but like I said, Quick Heal may be the actual culprit.
#110 [04:57] <Webchat_72206> i removed
#111 [04:57] <Webchat_72206> webcompanion
#112 [04:57] <Odysseius> Webchat_72206, Please use a different Antivirus Program, like the free version of Avast.
#113 [04:57] <Webchat_72206> sir
#114 [04:57] <Webchat_72206> but
#115 [04:57] <Webchat_72206> even when i was using
#116 [04:57] <Webchat_72206> quick heal
#117 [04:57] <Webchat_72206> minecraft was working
#118 [04:57] * hgray74 [webchat@vmta4.graphicly-empires.com] has joined #minecrafthelp
#119 [04:58] * Korzk [webchat@36.82.222.135] has quit. (Quit: webchat.esper.net)
#120 [04:58] <hgray74> Hi, can't play demo as it always loads, then crashes virtually straight away...
#121 [04:58] <Odysseius> Webchat_72206, Try removing MCLeaks first.
#122 [04:58] <Odysseius> ??> hgray74 launcher/log
#123 [04:58] <Absol> hgray74: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#124 [04:58] <Webchat_72206> i did
#125 [04:58] <Odysseius> Webchat_72206, Does the game work now?
#126 [04:59] <hgray74> Awesomesauce thank you, I might be back I might not be depends if it works or not :P
#127 [04:59] <Webchat_72206> wait
#128 [04:59] * hgray74 [webchat@vmta4.graphicly-empires.com] has quit. (Client Quit)
#129 [04:59] <Webchat_72206> should i restart
#130 [05:00] <Odysseius> Prajval, Shouldn't be required.
#131 [05:00] <Prajval> ok
#132 [05:00] <Odysseius> Prajval, By the way, is this your YouTube account?: https://www.youtube.com/channel/UCCndTgPu3rR-BbWg3Q7xQQw
#133 [05:00] <Prajval> no
#134 [05:01] <Prajval> https://www.youtube.com/channel/UCgvfZVeTrkvu8C5W5s8aohA
#135 [05:01] <Prajval> that one
#136 [05:02] <Odysseius> Prajval, Alright. Remove Quick Heal Internet Security as well as WebCompanion.
#137 [05:02] <Prajval> i removed webcompanion
#138 [05:02] <Prajval> but not quickheal
#139 [05:02] <Prajval> i have bought it
#140 [05:02] <Odysseius> Prajval, It's still running from what I can see.
#141 [05:03] <Prajval> Odysseius i have removed web compainion
#142 [05:03] <Odysseius> Prajval, Restart your PC, then try to run Minecraft again.
#143 [05:03] <Prajval> i have given 15.00 dollors
#144 [05:03] <Prajval> wait
#145 [05:03] <Odysseius> Prajval, If it doesn't work, try uninstalling Quick Heal.
#146 [05:03] <Prajval> never
#147 [05:05] <Odysseius> Prajval, It boils down to this: If it works after you've uninstalled it, then it's a bad Antivirus program. If it still doesn't work after an uninstall, it's still a bad AV program since your issue is then most likely caused by Malware.
#148 [05:06] <Prajval> ok bye
#149 [05:55] * noamtamam [webchat@bzq-84-108-65-181.cablep.bezeqint.net] has joined #minecrafthelp
#150 [06:36] * zkxs [zkxs@2600:8804:8040:4c0:f66d:4ff:fe2f:6d4b] has joined #minecrafthelp
#151 [07:02] * FireFlare [webchat@124.106.253.2.static.pldt.net] has joined #minecrafthelp
#152 [07:02] <FireFlare> help
#153 [07:02] <FireFlare> nevermind
#154 [07:03] * FireFlare [webchat@124.106.253.2.static.pldt.net] has quit. (Client Quit)
#155 [07:10] * Grogazm [webchat@n114-73-60-70.sbr1.nsw.optusnet.com.au] has joined #minecrafthelp
#156 [07:11] <Grogazm> So i think my old account was hacked and i can't sign into my account anymore?
#157 [07:12] <Odysseius> ??> Grogazm account/hacked
#158 [07:12] <Absol> Grogazm: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#159 [07:12] <Absol> Grogazm: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#160 [08:26] * lobe01 [webchat@97e17da8.skybroadband.com] has joined #minecrafthelp
#161 [08:27] <lobe01> i have tried to go back to my old minecraft account from a few years ago but cannot remember which email i have attached
#162 [08:27] <Odysseius> lobe01, When did you buy the game approximately, and what payment method did you use?
#163 [08:28] <lobe01> payapl i think and about 2008
#164 [08:28] <lobe01> when i was a young kid
#165 [08:28] <Odysseius> lobe01, Minecraft released in 2009, so I assume around the time of Infdev or Alpha?
#166 [08:28] <lobe01> i dont remember maybe later then was just a guess
#167 [08:28] <Odysseius> ??> lobe01 account/trans-id/paypal
#168 [08:28] <Absol> lobe01: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#169 [08:28] <Absol> lobe01: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#170 [08:29] <Odysseius> lobe01, Contact Mojang with that transaction ID.
#171 [08:29] <Odysseius> ??> lobe01 account/send-email
#172 [08:29] <Absol> lobe01: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#173 [08:29] <Absol> lobe01: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#174 [08:29] <lobe01> thx
#175 [08:36] * lobe01 [webchat@97e17da8.skybroadband.com] has quit. (Quit: webchat.esper.net)
#176 [08:45] * xxyeetgodxx [webchat@nw.c1.swoca.net] has joined #minecrafthelp
#177 [08:45] <xxyeetgodxx> hello
#178 [08:45] <xxyeetgodxx> I have a quick question
#179 [08:45] <Odysseius> xxyeetgodxx, Hello
#180 [08:46] <xxyeetgodxx> How do i get someone to love me
#181 [08:47] <Odysseius> xxyeetgodxx, Right-click yourself and someone else with Wheat.
#182 [08:47] * Moreyrilla [webchat@181-21-51-78.speedy.com.ar] has joined #minecrafthelp
#183 [08:48] * xxyeetgodxx [webchat@nw.c1.swoca.net] has quit. (Client Quit)
#184 [08:49] <Andrio> Cake might work better
#185 [09:30] * Brodie [webchat@0279a82f.bb.sky.com] has joined #minecrafthelp
#186 [09:32] <Brodie> Hello, I was getting the login error- can't connect to server, but now it logs in and just freezes on the Mojang screen. All help really appreciated. I am missing minecraft :(
#187 [09:32] <Odysseius> ??> Brodie launcher/log
#188 [09:32] <Absol> Brodie: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#189 [09:32] <Odysseius> Brodie, Please copy the log after the game freezes
#190 [09:33] <Brodie> thanks-I'll try it now.
#191 [09:38] <Brodie> done- do I give you the launcher log?
#192 [09:38] <Odysseius> Brodie, The link to it, yes.
#193 [09:39] <Brodie> https://paste.ubuntu.com/p/wrNtrw4ZNG/
#194 [09:39] <Odysseius> Brodie, Does this also happen with 1.12.2?
#195 [09:40] <Brodie> Ill try!
#196 [09:42] * DanishKlan [webchat@103.242.121.149] has joined #minecrafthelp
#197 [09:43] <DanishKlan> Hi
#198 [09:43] <Odysseius> DanishKlan, Hello
#199 [09:43] <DanishKlan> my dxdiag
#200 [09:43] <DanishKlan> https://paste.ubuntu.com/p/bRXDq2hv5f/
#201 [09:43] <Brodie> https://paste.ubuntu.com/p/zFKZtwJWVB/
#202 [09:44] <Brodie> THis is 1.12.2
#203 [09:44] <DanishKlan> yes
#204 [09:44] <Odysseius> DanishKlan, One second please.
#205 [09:44] <Odysseius> Brodie, One second please.
#206 [09:44] <DanishKlan> ok
#207 [09:44] <Brodie> kk
#208 [09:45] <Odysseius> DanishKlan, Does your Laptop have an AMD sticker on it?
#209 [09:45] <DanishKlan> When i go for 1.8.9 It says An Unexpected isssue has occured and the game crashed. We are sorry for the inconivience
#210 [09:45] <DanishKlan> no
#211 [09:45] <DanishKlan> but i could play mc before
#212 [09:45] <Odysseius> DanishKlan, Download and Install this driver: https://download.lenovo.com/consumer/mobiles/85ld08af.exe
#213 [09:46] <DanishKlan> Okat
#214 [09:46] <Odysseius> ??> Brodie win/dxdiag
#215 [09:46] <Absol> Brodie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#216 [09:46] <Brodie> Ok.
#217 [09:47] <DanishKlan> 5min sorry net s sliw
#218 [09:47] <Brodie> It brings me to a page saying Run
#219 [09:48] <Odysseius> Brodie, Type "dxdiag", then press Enter (like the instruction say)
#220 [09:48] <DanishKlan> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#221 [09:48] <Odysseius> *instructions
#222 [09:48] <DanishKlan> use that link broodie
#223 [09:48] <DanishKlan> it helps
#224 [09:51] <DanishKlan> 20sec left
#225 [09:51] * thelounge71 [webchat@mx-ll-171.4.234-77.dynamic.3bb.co.th] has joined #minecrafthelp
#226 [09:52] * thelounge71 [webchat@mx-ll-171.4.234-77.dynamic.3bb.co.th] has quit. (Client Quit)
#227 [09:52] <DanishKlan> ok launched
#228 [09:52] <Brodie> https://paste.ubuntu.com/p/4VZPthygCk/
#229 [09:54] <Odysseius> Brodie, Download and Install this driver (.exe): https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-
#230 [09:55] <DanishKlan> Okay done
#231 [09:55] <DanishKlan> Odyesseius i finished running
#232 [09:55] <Odysseius> DanishKlan, Restart your PC, then run Minecraft,
#233 [09:55] <DanishKlan> okay
#234 [09:55] * DanishKlan [webchat@103.242.121.149] has quit. (Quit: webchat.esper.net)
#235 [09:56] <Brodie> exuse me
#236 [09:57] <Brodie> I'm on my laptop, and the minecraft is on the pc. so.. what do i do, should i download to the laptop?
#237 [09:57] <Odysseius> Brodie, Did you run the DxDiag on your PC?
#238 [09:57] <Brodie> yes
#239 [09:57] <Odysseius> Brodie, Then install the driver on your PC.
#240 [09:58] <Brodie> lemme type the link into google
#241 [10:00] <Brodie> what 1 do i download?
#242 [10:01] <Brodie> theres 2
#243 [10:01] <Odysseius> Brodie, .exe.
#244 [10:01] <Brodie> ok
#245 [10:02] <Brodie> its dowloding, 4mins lefft
#246 [10:03] * e_l1997 [~quassel@2.67.203.241.mobile.tre.se] has joined #minecrafthelp
#247 [10:07] <Brodie> 1 more minute
#248 [10:12] <Brodie> I'm on a page where little black dots keep apearing
#249 [10:13] <Brodie> do i press restart the computer?
#250 [10:13] <Brodie> I'm restarting
#251 [10:14] <Brodie> sorry I'm inpatient
#252 [10:17] <Brodie> do in launch in 1.8.9 or 1.12.2?
#253 [10:17] <Odysseius> Try either
#254 [10:17] <Brodie> k
#255 [10:18] <Brodie> Hopefully it will work
#256 [10:18] <Brodie> i don't think it worked ;-;
#257 [10:19] <Odysseius> ??> Brodie win/reinst
#258 [10:19] <Absol> Brodie: You may need to reinstall the locally installed files that Minecraft puts into place.
#259 [10:19] <Absol> Brodie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#260 [10:19] <Brodie> kk ty
#261 [10:20] <Brodie> saves directory?
#262 [10:21] <Odysseius> Brodie, If there is none, just delete everything.
#263 [10:23] <Brodie> hmm.. The action can't be completed because the file is open in minecraft launcher
#264 [10:26] <Brodie> 150k items????
#265 [10:27] <Odysseius> Brodie, Make sur eyou delete everything in the .minecraft folder, not the AppData folder.
#266 [10:27] * RedstonerNor [webchat@191.109-247-235.customer.lyse.net] has joined #minecrafthelp
#267 [10:28] <Brodie> appdata>roaming>.Minecraft >??
#268 [10:28] <Odysseius> Brodie, Yes.
#269 [10:28] <Brodie> k
#270 [10:28] <Brodie> i cant get rid of 4 things
#271 [10:28] <RedstonerNor> my account keep getting throtteled for no apparent reason, we are 5 in the family, all use dashline so we never get the password wrong but still its frustrating having the whole family wait a hour to be able to play when no1 did something wrong
#272 [10:29] <Brodie> libraries,logs,versions and launcher_log cant be deleted
#273 [10:30] <Odysseius> Brodie, Close the launcehr first.
#274 [10:30] <Odysseius> Brodie, Then delete everything.
#275 [10:30] <Brodie> i have.
#276 [10:30] <Brodie> but the mojang screen doesn't let me delete it
#277 [10:30] <Odysseius> Brodie, Kill and Minecraft-related Tasks in the Task-Manager
#278 [10:31] <Brodie> wait
#279 [10:31] <Brodie> it might be working :D
#280 [10:32] <Odysseius> RedstonerNor, Throttling only happens after there were three failed attempts.
#281 [10:32] <RedstonerNor> well there where no failed attempts and it failed.
#282 [10:32] <RedstonerNor> first time
#283 [10:33] <Brodie> I'm gonna resart my pc cus it looks like its working
#284 [10:33] <Odysseius> RedstonerNor, Someone may be trying via the same IP-Address and failing
#285 [10:33] <RedstonerNor> no im sure they arnt
#286 [10:34] <Brodie> i think my Minecraft has had a complete restart
#287 [10:34] <Brodie> it got rid of my 1.8.9 option
#288 [10:34] <Brodie> so i added it back
#289 [10:34] <Odysseius> RedstonerNor, If you want, you can try to contact Mojang, but they will probable not be able to give you a different answer.
#290 [10:34] <Odysseius> ??> RedstonerNor mojang/email
#291 [10:35] <Absol> RedstonerNor: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#292 [10:35] <Absol> RedstonerNor: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#293 [10:35] <RedstonerNor> i did send a mail to them and they never replied
#294 [10:35] <RedstonerNor> that was 3 months ago
#295 [10:35] <Brodie> I'm tryimg to get in rn its taking forever to load
#296 [10:37] <Odysseius> RedstonerNor, Are you using a VPN or any kind of similar program?
#297 [10:37] <RedstonerNor> no.
#298 [10:37] <RedstonerNor> using curse launcher
#299 [10:37] <Odysseius> RedstonerNor, In that case, it may be an issue with the Curse Launcher.
#300 [10:38] <Brodie> Odysseius
#301 [10:38] <RedstonerNor> and what can i do about that
#302 [10:38] <Brodie> idk what happened but i went into a Minecraft server and it froze just like it did in the mojang screen
#303 [10:39] <Odysseius> RedstonerNor, Nonetheless, if you already tried to contact Mojang and they didn't reply, the email either fell through their spam detection system unfortunately, or they are unable to help you without breaching their own brute force protection system.
#304 [10:39] <Odysseius> RedstonerNor, You can try to contact them again and see if they answer this time, and make sure you add your transaction ID to the email.
#305 [10:39] <Odysseius> RedstonerNor, As for the Twitch Launcher, you can try to not use it for a while and see if the issue still occurs.
#306 [10:40] <Odysseius> RedstonerNor, If it doesn't occur with just the normal launcher from minecraft.net, it's an issue with the Twitch Client.
#307 [10:40] <Odysseius> ??> Brodie tools/hjt
#308 [10:40] <Absol> Brodie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#309 [10:40] <Absol> Brodie: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#310 [10:42] <Brodie> NOOOOOOOOOOOOOOOOOOOOO
#311 [10:42] <Brodie> The Minecraft mojang screen is stuck again! ;-;
#312 [10:48] <Brodie> tysm for the help I'm in now thanks to u :D
#313 [10:58] * Brodie [webchat@0279a82f.bb.sky.com] has quit. (Quit: webchat.esper.net)
#314 [11:50] * AkaChicken [webchat@97-120-97-39.ptld.qwest.net] has joined #minecrafthelp
#315 [11:50] <AkaChicken> Well im back
#316 [11:50] <AkaChicken> Emailed Mojang Didnt help
#317 [11:54] <AkaChicken> Hello?
#318 [11:57] <AkaChicken> https://pastebin.com/45yd1Vrd
#319 [11:57] <AkaChicken> please look at it
#320 [11:58] * Webchat_37798 [webchat@0542b023.skybroadband.com] has joined #minecrafthelp
#321 [11:58] <Lord_Ralex> Give us a full log
#322 [11:58] <AkaChicken> like the launcher log?
#323 [11:58] * Webchat_37798 [webchat@0542b023.skybroadband.com] has quit. (Client Quit)
#324 [11:58] <Lord_Ralex> The full game log.
#325 [11:58] <AkaChicken> how do i get that
#326 [11:58] * TheNovaAlchemist [webchat@cpc80931-thor6-2-0-cust242.14-2.cable.virginm.net] has joined #minecrafthelp
#327 [11:58] <Lord_Ralex> Well, how did you get that error
#328 [11:59] <AkaChicken> When i joined servers
#329 [11:59] <TheNovaAlchemist> Hi there, my minecraft has disappeared from my account, any ideas?
#330 [12:00] <Lord_Ralex> AkaChicken, http://hopper.minecraft.net/help/guides/minecraft-logs/
#331 [12:00] <TheNovaAlchemist> Hi there, my minecraft has disappeared from my account, any ideas?
#332 [12:00] * connor [webchat@213.205.194.31] has joined #minecrafthelp
#333 [12:01] <AkaChicken> gotcha will do
#334 [12:01] <connor> Hi, all my minecraft installations are showing a white screen when i launch. All my drivers are up to date and i have tried all the compatibility settings to no avail. anyone had similar and fixed it?
#335 [12:04] <AkaChicken> https://paste.ubuntu.com/p/hNwwYfRwKh/ yo Ralex here ya go
#336 [12:07] * TheNovaAlchemist [webchat@cpc80931-thor6-2-0-cust242.14-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#337 [12:08] * TheNovaAlchemist [webchat@cpc80931-thor6-2-0-cust242.14-2.cable.virginm.net] has joined #minecrafthelp
#338 [12:08] <TheNovaAlchemist> Hi there, my minecraft has disappeared from my account, any ideas?
#339 [12:09] * Cyberrex5 [webchat@141.226.180.214] has joined #minecrafthelp
#340 [12:09] <Odysseius> AkaChicken, Contact the server owner, it's an issue on their side.
#341 [12:09] <AkaChicken> But it isnt tho
#342 [12:09] <Odysseius> TheNovaAlchemist, What do you mean "disappeared".
#343 [12:09] <AkaChicken> Because it is on all my servers
#344 [12:09] <Odysseius> AkaChicken, Does it happen on this server?: mctest.ae97.net
#345 [12:09] <TheNovaAlchemist> Odysseius it has removed my purchase, and i can only play demo
#346 [12:10] <Odysseius> TheNovaAlchemist, What is your Minecraft Username.
#347 [12:10] <TheNovaAlchemist> TheNovaAlchemist
#348 [12:10] <AkaChicken> Odysseius
#349 [12:10] <AkaChicken> What version is it on
#350 [12:10] <TheNovaAlchemist> https://namemc.com/profile/TheNovaAlchemist.1
#351 [12:11] <AkaChicken> 1.1.2?
#352 [12:11] <Odysseius> AkaChicken, 1.12.2
#353 [12:11] <TheNovaAlchemist> this is my account
#354 [12:11] <Cyberrex5> https://paste.ubuntu.com/p/D44hnkcYZZ/
#355 [12:11] <Odysseius> TheNovaAlchemist, You are using the wrong email address to log in.
#356 [12:11] <Cyberrex5> I disabled windows defender
#357 [12:11] <Odysseius> ??> Cyberrex5 tools/hjt
#358 [12:11] <Absol> Cyberrex5: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#359 [12:11] <Absol> Cyberrex5: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [12:12] <TheNovaAlchemist> Odysseius I have tried all other emails, I migrated minecraft to another email
#361 [12:12] * Beardan_ [webchat@host-176-37-80-74.la.net.ua] has joined #minecrafthelp
#362 [12:12] <Odysseius> TheNovaAlchemist, The one you are trying to use right now is not correct.
#363 [12:12] <Odysseius> TheNovaAlchemist, If you tried all of your email addresses, contact Mojang with your transaction ID.
#364 [12:12] <connor> Hi, all my minecraft installations are showing a white screen when i launch. All my drivers are up to date and i have tried all the compatibility settings to no avail. anyone had similar and fixed it?
#365 [12:12] <Odysseius> ??> TheNovaAlchemist account/trans-id
#366 [12:12] <Absol> TheNovaAlchemist: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#367 [12:13] <AkaChicken> WTF
#368 [12:13] <Odysseius> ??> TheNovaAlchemist account/send-email
#369 [12:13] <Absol> TheNovaAlchemist: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#370 [12:13] <Absol> TheNovaAlchemist: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#371 [12:13] <AkaChicken> odysseius!
#372 [12:13] <Odysseius> ??> connor launcher/log
#373 [12:13] <TheNovaAlchemist> Thank you Odysseius and Absol
#374 [12:13] <Absol> connor: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#375 [12:13] <Cyberrex5> https://paste.ubuntu.com/p/9JgwbyJq6R/
#376 [12:13] <AkaChicken> Odysseius
#377 [12:13] <Odysseius> connor, Please copy the log after your game stops.
#378 [12:13] <AkaChicken> I get it on one server but not the other?
#379 [12:14] * TheNovaAlchemist [webchat@cpc80931-thor6-2-0-cust242.14-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#380 [12:14] <Odysseius> AkaChicken, Contact the server owners, it's an issue with the software they are using and has nothing to do with Mojang.
#381 [12:14] <Cyberrex5> Absol done: https://paste.ubuntu.com/p/9JgwbyJq6R/
#382 [12:15] <connor> Its not frozen, i can hear audio and play the game, its just that the screen is white. it happens on non modded and modded on any launcher i try
#383 [12:15] <connor> ill get the log
#384 [12:15] <Odysseius> Cyberrex5, GameCenter sounds a bit sketchy.
#385 [12:16] <Cyberrex5> its the launcher for warface
#386 [12:16] <Cyberrex5> https://wf.my.com/en/
#387 [12:16] * AkaChicken [webchat@97-120-97-39.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#388 [12:16] <connor> https://paste.ubuntu.com/p/ZSs8mXwGym/
#389 [12:16] <connor> there
#390 [12:17] <Odysseius> ??> Cyberrex5 av/malwarebytes
#391 [12:17] <Absol> Cyberrex5: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#392 [12:17] <Absol> Cyberrex5: Download it here: https://www.malwarebytes.org/
#393 [12:17] <Odysseius> ??> connor win/dxdiag
#394 [12:18] <Absol> connor: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#395 [12:19] <connor> https://paste.ubuntu.com/p/syCTYq7vwD/
#396 [12:20] <Odysseius> ??> connor tools/hjt
#397 [12:20] <Absol> connor: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#398 [12:20] <Absol> connor: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#399 [12:20] <connor> okay one sec
#400 [12:22] <connor> https://paste.ubuntu.com/p/MGNjt7qYf6/
#401 [12:22] <Cyberrex5> Absol it found 1 threat: the internet explorer startup page
#402 [12:23] <Cyberrex5> its a potentially unwanted program
#403 [12:25] <Odysseius> connor, Razer Synapse causes issues with Minecraft, they're simply not bothering to fix it. Try removing it and see if it works.
#404 [12:25] <connor> okay, i'll give it a go
#405 [12:26] * Cyberrex5 [webchat@141.226.180.214] has quit. (Quit: webchat.esper.net)
#406 [12:29] <connor> nope, still the same issue, Can hear audio and select menu stuff but the screen is completely white
#407 [12:30] * Cyberrex5 [webchat@141.226.180.214] has joined #minecrafthelp
#408 [12:31] <Odysseius> connor, Make sure you're not starting Minecraft via Steam, disable Hamachi completely, disable the Discord In-Game Overlay, make sure any Razer programs are not putting any overlay on Minecraft, also maybe try to close Multicraft (far-fetched, but would be an interesting bug)
#409 [12:32] <Cyberrex5> Absol malwarebytes detected obs ndi plaugin installer as a malware so I deleted it and tries again but still the same error
#410 [12:32] * Cyberrex5 [webchat@141.226.180.214] has quit. (Client Quit)
#411 [12:32] <connor> Multicraft is actually the one launcher i dont use and i dont use steam for minecraft, Discord is completely closed
#412 [12:32] <connor> also all my razer programs are now uninstalled
#413 [12:33] <connor> Hamachi has been disabled in network Connections for a while too so it isnt that
#414 [12:33] <Odysseius> connor, Hmm, restart your PC, then try again
#415 [12:34] <Lord_Ralex> remove hamachi if you don't use it
#416 [12:34] <Lord_Ralex> there's no point in keeping stuff installed if you do not use it
#417 [12:34] <connor> I have done multiple restarts.. This is why I'm so confused XD I do use Hamachi, I disabled it this morning to see if it was causing issues
#418 [12:35] <connor> part of me wants to say it was the Windows April Update because it was fine before that, but i can't roll back
#419 [12:35] <Odysseius> connor, Do other games work fine?
#420 [12:35] <connor> yep, all games except for minecraft,
#421 [12:36] <connor> and FTb
#422 [12:37] <Odysseius> connor, let's try a video driver reinstall: https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#423 [12:38] <Odysseius> connor, I assume you've already downloaded it (the one from 30/04), so just launch the file again.
#424 [12:38] <Odysseius> connor, I have to be honest, I am not sure where the option is, but during the driver installation, you should be able to select a clean installation option.
#425 [12:39] <connor> It's jumped straight to reinstalling, once i opened it it just started
#426 [12:40] <Odysseius> connor, There _should_ be a specific option to do a clean install
#427 [12:40] <connor> yep, just found it
#428 [12:41] * connor [webchat@213.205.194.31] has quit. (Quit: webchat.esper.net)
#429 [12:45] * connor [webchat@213.205.194.31] has joined #minecrafthelp
#430 [12:46] <connor> reinstalled the driver as a clean install but didn't solve the problem :/
#431 [12:47] <Odysseius> connor, And it only started to happen with the recent Windows Update?
#432 [12:47] <connor> i believe so, the timeline matches up roughky
#433 [12:48] <connor> roughly
#434 [12:51] <Odysseius> connor, Try installing the previous version of the driver (18.2.1): https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#435 [12:52] <connor> okay
#436 [12:55] * connor [webchat@213.205.194.31] has quit. (Quit: webchat.esper.net)
#437 [13:00] * connor [webchat@213.205.194.31] has joined #minecrafthelp
#438 [13:00] <connor> still not working :/
#439 [13:02] <Odysseius> connor, Could you make a screenshot of the Window while it's not working please?
#440 [13:02] <Odysseius> ??> connor imgur
#441 [13:02] <Absol> connor: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#442 [13:02] <connor> sure
#443 [13:04] <connor> https://imgur.com/a/2qcH4E6
#444 [13:04] <Odysseius> connor, ...ahhhh
#445 [13:05] <Odysseius> connor, Disable the Windows Theme
#446 [13:05] <connor> that error isn't there with the most recent driver.. the windows theme was only recent, way after this has been happening though?
#447 [13:06] <Odysseius> connor, That OpenAL error shouldn't be permanent, but in any case, update your drivers back to the latest version since it makes no difference.
#448 [13:06] <connor> okay, will do
#449 [13:07] <Odysseius> connor, The Theme may be incompatible with the new update
#450 [13:07] <connor> disabling the theme did nothing either, still a white screen with all the audio
#451 [13:07] <Odysseius> connor, Could you create a new HJT Log? Just in case.
#452 [13:07] <connor> HJT?
#453 [13:08] <Odysseius> ??> connor tools/hjt
#454 [13:08] <Absol> connor: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#455 [13:08] <Absol> connor: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#456 [13:08] <connor> ah yea
#457 [13:09] <connor> https://paste.ubuntu.com/p/YFfzJFyR7Y/
#458 [13:11] <Odysseius> connor, Let's be a bit more thorough: Close down (and by that I mean also making sure the Tasks are dead in the Task-Manager) Discord, Steam, Twitch Launcher, Battle.net, Multicraft, Hamachi, Rainmeter and Duet Display
#459 [13:11] <connor> okay
#460 [13:13] <connor> done
#461 [13:13] * x6 [webchat@95.151.221.101] has joined #minecrafthelp
#462 [13:13] <x6> hello
#463 [13:13] <Odysseius> connor, Is Minecraft starting?
#464 [13:13] <connor> still a white screeen with game audio
#465 [13:13] <x6> yes but when i try to join a server it just crashes
#466 [13:14] * x6 [webchat@95.151.221.101] has quit. (Client Quit)
#467 [13:14] <Odysseius> ??> connor launcher/log-txt
#468 [13:14] <Absol> connor: We need to see your full launcher log, which is created in the game directory.
#469 [13:14] <Absol> connor: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#470 [13:15] <connor> https://paste.ubuntu.com/p/kx8QRXR2rw/
#471 [13:17] <Odysseius> connor, Uninstall Duet Display, it might be causing issues right now with the update.
#472 [13:18] * connor [webchat@bcdffdb8.skybroadband.com] has joined #minecrafthelp
#473 [13:20] <connor> still no difference :/
#474 [13:28] <mattym> connor, Are you on the regular current Windows Update, or did are you in a beta/preview program at all?
#475 [13:28] <connor> no the regular udpate
#476 [13:31] <mattym> connor, Did you make any changes to the resolution line in the launcher profile?
#477 [13:31] <connor> none, the settings are at their default
#478 [13:33] * thelounge61 [webchat@host-4-212.iaamcba.ames.ia.us.clients.pavlovmedia.net] has quit. (Quit: webchat.esper.net)
#479 [13:34] <mattym> connor, Based on the specs, the PC seems custom, was it made and setup by you or someone else?
#480 [13:34] <connor> setup up by me, but i have never had issues before
#481 [13:38] * connor [webchat@213.205.194.31] has joined #minecrafthelp
#482 [13:38] <connor> sorry i got isconnected
#483 [13:46] <connor> Absol ??
#484 [14:05] * xJDAWG1x [webchat@cpe-104-33-158-114.socal.res.rr.com] has joined #minecrafthelp
#485 [14:05] <xJDAWG1x> Hello it wont let me launch minecraft on the twitch app becasue it says it is unable to create directory
#486 [14:06] <xJDAWG1x> Can you help me fix that problem?
#487 [14:07] <xJDAWG1x> #minecrafthelp
#488 [14:28] * DaPurpleNugget [webchat@c-73-109-39-63.hsd1.wa.comcast.net] has joined #minecrafthelp
#489 [14:29] <DaPurpleNugget> hi i have aproblem with my minecraft
#490 [14:29] <DaPurpleNugget> i click on my shortcut to open it up
#491 [14:30] <DaPurpleNugget> and it does
#492 [14:30] <DaPurpleNugget> but it doesnt load
#493 [14:30] <DaPurpleNugget> i've tried waiting even up to an hour, i've reinstalled minecraft trouble shot it many times
#494 [14:30] <DaPurpleNugget> but nothing is working
#495 [14:30] <DaPurpleNugget> can i please get some help?
#496 [14:32] * Alelori1003 [webchat@host135-221-dynamic.52-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#497 [14:32] <Alelori1003> hi i buy minecraft in my profile last week
#498 [14:32] <Alelori1003> but now i can't entry
#499 [14:33] <Alelori1003> i have a e-mail with confermation of buy minecraft
#500 [14:35] * Alelori10034 [webchat@host135-221-dynamic.52-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#501 [14:36] <Alelori10034> Please help me
#502 [14:36] <Alelori10034> i buy minecraft last week
#503 [14:36] * Alelori10034 [webchat@host135-221-dynamic.52-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#504 [14:36] * Alelori1003 [webchat@host135-221-dynamic.52-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#505 [14:36] * CrazyMan132 [webchat@89.253.169.143] has joined #minecrafthelp
#506 [14:37] <CrazyMan132> hello,i can't start minecraft
#507 [14:37] <CrazyMan132> because of an error
#508 [14:37] <CrazyMan132> unable to create temporary folder
#509 [14:37] <CrazyMan132> how do i fix this ?
#510 [14:39] <tyteen4a03> ??> CrazyMan132 av/bytefence
#511 [14:39] <Absol> CrazyMan132: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#512 [14:40] <CrazyMan132> I don't have ByteFence installed on my computer.
#513 [14:40] <CrazyMan132> I have already seen this notice before and it didn't help me. That's why i am here.
#514 [14:46] <tyteen4a03> ??> CrazyMan132 tools/hjt
#515 [14:46] <Absol> CrazyMan132: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#516 [14:46] <Absol> CrazyMan132: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#517 [14:47] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#518 [14:48] <DaPurpleNugget> so can i get help on my problem? the tab shows up it just doesnt allow me to open it up and actually play on it
#519 [14:48] <DaPurpleNugget> when i hover my mouse over it it shows a blank window tho
#520 [14:49] <CrazyMan132> Here it is : https://paste.ubuntu.com/p/DYRrkrGJkz/
#521 [14:51] <DaPurpleNugget> ok then thanks for the help
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#528 [16:09] <Chateau969> I can't remember my password and I am not able to acces my e-mail that is linked to my account because I have a new internet provider. Is their a way that i can reset my password?
#529 [16:11] <Chateau969> (the basic change e-mail function of mojang doesn't allow my e-mail change)
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#533 [16:24] <Khrysmo> Hello
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#535 [16:27] * XDNightmare [webchat@76-202-119-24.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#536 [16:29] <XDNightmare> I would like to create a portable Minecraft flash drive, in which the Minecraft Launcher will automatically open when the drive is inserted, but I need help with the automatically running part. I cannot find a way online, no matter where I search. I'm hoping someone on here has the answer?
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#540 [17:04] * Golden [webchat@71-215-125-102.ftmy.centurylink.net] has joined #minecrafthelp
#541 [17:04] <Golden> can someone help with my MC. It keeps crashing right before it is about to load the game
#542 [17:12] * Deathyy [webchat@c-73-205-192-105.hsd1.fl.comcast.net] has joined #minecrafthelp
#543 [17:12] <Deathyy> hi
#544 [17:13] <Deathyy> i am having a problem with minecraft because it says Minecraft Pixel Format Not Accelerated after i load in
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#548 [17:31] * Emmz [webchat@97-87-15-171.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#549 [17:31] <Emmz> please help me
#550 [17:31] <Emmz> can someone help pls
#551 [17:32] <Emmz> pls help
#552 [17:32] <Emmz> help
#553 [17:32] <Emmz> hello
#554 [17:32] <Odysseius> Emmz, What with?
#555 [17:32] <Emmz> I need to change my email address and I have my purchase ID, how can I do this?
#556 [17:33] <Emmz> I can't do the security questions for some reason
#557 [17:33] <Odysseius> ??> Emmz account/send-email
#558 [17:33] <Absol> Emmz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#559 [17:33] <Absol> Emmz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#560 [17:34] * icicle [webchat@c-76-126-36-191.hsd1.ca.comcast.net] has joined #minecrafthelp
#561 [17:34] <Emmz> great. Thanks!
#562 [17:34] * Emmz [webchat@97-87-15-171.dhcp.mdsn.wi.charter.com] has quit. (Client Quit)
#563 [17:35] <Golden> can someone help me with my minecraft plz
#564 [17:35] <Golden> it keeps closing right before loading into the game
#565 [17:36] <Golden> i have the crash reports
#566 [17:36] <Odysseius> ??> Golden paste
#567 [17:36] <Absol> Golden: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#568 [17:36] <Golden> ok
#569 [17:37] <icicle> Hi! I'm getting a "couldn't set pixel format" error
#570 [17:37] <Odysseius> icicle, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#571 [17:37] <Golden> https://paste.ubuntu.com/p/6PsPByBj25/
#572 [17:37] <Golden> there is the link
#573 [17:38] <icicle> https://paste.ubuntu.com/p/8MKShNvjgX/
#574 [17:38] <Odysseius> ??> Golden win/reinst
#575 [17:38] <Absol> Golden: You may need to reinstall the locally installed files that Minecraft puts into place.
#576 [17:38] <Absol> Golden: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#577 [17:39] <Odysseius> icicle, Download and do a clean Install of this driver (Custom Installation > Perform a clean installation): http://www.nvidia.co.uk/download/driverResults.aspx/133696/en-uk
#578 [17:39] <Golden> i've tried that before and it failed
#579 [17:39] <Golden> getting the dxdiag
#580 [17:39] <Odysseius> Golden, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#581 [17:40] <Golden> ok sorry
#582 [17:40] <icicle> ok ty
#583 [17:42] <Odysseius> Golden, Well, actually, sorry, I do need a DxDiag
#584 [17:42] <Odysseius> ??> Golden win/dxdiag
#585 [17:42] <Absol> Golden: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#586 [17:44] <Golden> https://paste.ubuntu.com/p/sKChYYGkmv/
#587 [17:44] <Golden> here is the DXDiag
#588 [17:44] <Odysseius> Golden, That is not the full DxDiag.
#589 [17:46] <Golden> https://paste.ubuntu.com/p/xgtsvcwfrs/
#590 [17:46] <Golden> here is full i think
#591 [17:47] <Odysseius> Golden, Download and Install this driver: https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#592 [17:47] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#593 [17:48] <Golden> do i install both
#594 [17:48] <Odysseius> Golden, Just the first one.
#595 [17:48] <Golden> ok
#596 [17:55] * Tk [webchat@75-20-168-235.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#597 [17:55] <Tk> Hi
#598 [17:55] <CubeTheThird> hello Tk
#599 [17:56] <Odysseius> Tk, Hello
#600 [17:56] <Tk> So I just bought my daughter a xbox one minecraft edition...I'm totally new to this thing. She's asking me how to get a pet to follow her
#601 [17:57] <Tk> Do i have to buy a pet pack or something?
#602 [17:57] <Odysseius> Tk, As sweet as it is, we're more of a technical support chat. But no, you do not need to buy anything to do that.
#603 [17:57] <Tk> Oooh sorry.
#604 [17:57] <Odysseius> Tk, Look into Dogs and Cats on the Wiki: https://minecraft.gamepedia.com/Minecraft_Wiki
#605 [17:57] <Tk> Ok great thank you
#606 [17:58] <CubeTheThird> Tk, simply put, finding them wild in the game and feeding them the right food tames them
#607 [17:58] <Odysseius> Tk, Parrots as well
#608 [17:58] <Odysseius> Tk, here's the full list of tamable Animals: https://minecraft.gamepedia.com/Category:Tamable_mobs
#609 [17:58] <Tk> Oh ok. I will look over these links and go from there.
#610 [17:59] <Tk> Thanks
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#618 [19:36] * Superc [webchat@75-38-23-209.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#619 [19:37] <Superc> unaable to log in and don't receive email to reset password.
#620 [19:38] <CubeTheThird> Superc, how long have you waited for the emails?
#621 [19:38] <Superc> days
#622 [19:38] <CubeTheThird> Superc, you'll have to contact Mojang about this issue
#623 [19:38] <CubeTheThird> ??> Superc mojang/email
#624 [19:38] <Absol> Superc: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#625 [19:38] <Absol> Superc: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#626 [19:39] <Superc> thanks!
#627 [19:45] * Alleycat [webchat@104.156.210.130] has joined #minecrafthelp
#628 [19:46] * DinomightGaming [webchat@cpe-72-130-215-15.hawaii.res.rr.com] has joined #minecrafthelp
#629 [19:46] <Alleycat> Hi. I seem to be having trouble logging into not only Minecraft itself but the Mojang website as well. I have the correct email address and password.
#630 [19:47] <CubeTheThird> Alleycat, what does it tell you when you try logging into the website?
#631 [19:48] <DinomightGaming> I'm trying to log in but I keep getting the same error message of 'Unable To Extract Native Files' what should I do?
#632 [19:48] <Alleycat> "Error! Unknown e-mail address or password."
#633 [19:48] <CubeTheThird> ??> DopeGhoti av/bytefence
#634 [19:48] <Absol> DopeGhoti: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#635 [19:48] <CubeTheThird> oops
#636 [19:48] <CubeTheThird> ??> DinomightGaming av/bytefence
#637 [19:48] <Absol> DinomightGaming: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#638 [19:48] <CubeTheThird> ??> Alleycat login/throttle
#639 [19:48] <Absol> Alleycat: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#640 [19:48] <Absol> Alleycat: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#641 [19:48] <DinomightGaming> I don't have bytefence
#642 [19:48] <CubeTheThird> ??> DinomightGaming tools/hjt
#643 [19:48] <Absol> DinomightGaming: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#644 [19:48] <Absol> DinomightGaming: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#645 [19:48] <Alleycat> Ok. Thank you.
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#647 [19:49] <DinomightGaming> nevermind i just solved my own issue thank you though
#648 [19:49] <CubeTheThird> oki
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#650 [19:51] * kenny [webchat@ool-ad0233cf.dyn.optonline.net] has joined #minecrafthelp
#651 [19:51] * Micah [webchat@96-18-161-234.cpe.cableone.net] has joined #minecrafthelp
#652 [19:52] <Micah> mine is a failed download, and I'm on a mac.
#653 [19:52] <Micah> what do I do?
#654 [19:52] <Micah> it says not enough room
#655 [19:52] <CubeTheThird> Micah, is there a specific error message?
#656 [19:52] <Micah> yes
#657 [19:52] <CubeTheThird> Micah, oh. Then you need to clear up some space on your computer
#658 [19:52] <kenny> i need help logging into minecraft even though that i'm putting in the same user name and password
#659 [19:52] <CubeTheThird> kenny, what does it tell you when you try logging in?
#660 [19:52] <Micah> I did. But it's weird
#661 [19:53] <Micah> Error details: No space left on device
#662 [19:53] <Micah> Filename on disk: d951-4f78-53e4-6362
#663 [19:53] <CubeTheThird> Micah, ok.. and how much space do you have...?
#664 [19:53] <Micah> I'll check
#665 [19:53] <kenny> Login failed. Invalid username or password
#666 [19:53] <CubeTheThird> ??> kenny login/throttle
#667 [19:53] <Absol> kenny: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#668 [19:53] <Absol> kenny: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#669 [19:54] <Micah> Oh, nvm sorry for bothering you, I forgot to empty the computer trash xD.
#670 [19:54] <CubeTheThird> Micah, haha no worries
#671 [19:54] * Micah [webchat@96-18-161-234.cpe.cableone.net] has quit. (Client Quit)
#672 [19:54] <kenny> this is the first time i tried logging in today though
#673 [19:54] <CubeTheThird> kenny, are you able to login to minecraft.net ?
#674 [19:54] <kenny> yeah
#675 [19:55] <kenny> but like sometimes i do login and it tells me i have a demo version
#676 [19:55] <CubeTheThird> kenny, what is your minecraft username?
#677 [19:55] <kenny> Bepis4352
#678 [19:56] <CubeTheThird> kenny, hmm, and if you login to account.mojang.com/me do you see your name registered there?
#679 [19:57] <kenny> no it tells me i have to repurchase it even though i have the receipt in my gmail
#680 [19:57] <CubeTheThird> kenny, it sounds like you're logging in with the wrong email address
#681 [19:58] <CubeTheThird> kenny, might you have transferred/migrated it to a different email?
#682 [19:59] <kenny> nope because i checked my other gmails and none have a receipt or and notice about a transfer
#683 [20:00] <CubeTheThird> kenny, hmm something odd is going on with your account then. You'll need to contact Mojang about this issue
#684 [20:00] <CubeTheThird> ??> kenny mojang/email
#685 [20:00] <Absol> kenny: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#686 [20:00] <Absol> kenny: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#687 [20:27] * adam9 [webchat@96-43-36-208.ritternet.com] has joined #minecrafthelp
#688 [20:27] <adam9> Everytime I try to run the game, minecraft gives me the error "pixel-format-not-accelerated"
#689 [20:28] <CubeTheThird> adam9, do you have a dxdiag report?
#690 [20:28] <adam9> yes
#691 [20:28] <CubeTheThird> adam9, give a link to it here
#692 [20:28] <adam9> https://paste.ubuntu.com/p/9wttn73j6g/
#693 [20:29] <CubeTheThird> adam9, ok one moment
#694 [20:29] <adam9> Thanks
#695 [20:32] <CubeTheThird> adam9, ok try download and install the first download here: https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?product=126790
#696 [20:32] <adam9> I've tried both of those drivers, and it says it is incompatible
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#698 [20:33] <CubeTheThird> adam9, are you sure it's that one exactly? the download pages are very similar
#699 [20:34] <adam9> I'm pretty positive, I'll try it again?
#700 [20:34] <CubeTheThird> adam9, please do, to be sure
#701 [20:38] <adam9> "the installation package is not supported by this processor type"
#702 [20:38] <adam9> :(
#703 [20:38] <CubeTheThird> that's weird...
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#706 [20:40] <adam9> I accidentally closed the tab, sorry
#707 [20:40] <CubeTheThird> adam9, can you download the zip (2nd download) ?
#708 [20:40] * thelounge48 [webchat@dsl-201-152-115-72-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#709 [20:40] <adam9> I tried that one as well the first time, I'll try it again
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#711 [20:41] <CubeTheThird> adam9, after you download it, extract its contents into a new folder. THere's a couple ways we can try installing it
#712 [20:41] <adam9> ok
#713 [20:42] * Dogman [webchat@97-113-12-92.tukw.qwest.net] has joined #minecrafthelp
#714 [20:44] <Dogman> Hello. My Minecraft has recently not been working in the way that every time I attempt to open it, it loads to the Mojang screen and then shuts off, showing the "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." I have tried uninstalling and re-downloading the game and it did not help.
#715 [20:45] <CubeTheThird> Dogman, do you get a crash report?
#716 [20:45] <Dogman> What do you mean by this? The error message: An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience. Happens, but besides that, nothing else comes up immediately.
#717 [20:46] <CubeTheThird> Dogman, ok. Do you know how to access the .minecraft folder?
#718 [20:46] <Dogman> yes
#719 [20:46] <CubeTheThird> Dogman, in there, you might find a folder called crash-reports
#720 [20:46] <Dogman> Ok.
#721 [20:46] <Dogman> found it
#722 [20:46] <CubeTheThird> Dogman, ok in it, open the newest crash report, copy it onto http://paste.ubuntu.com and give the URL here.
#723 [20:46] <Dogman> alright
#724 [20:48] <Dogman> I pasted it, but the URL does not have seemed to change. Anyhow, I will put the URL here anyway. https://paste.ubuntu.com/
#725 [20:48] <CubeTheThird> Dogman, you need to submit it with the "paste!" button. Make sure you put something in the poster box
#726 [20:48] <Dogman> Oh. Ok!
#727 [20:49] <adam9> My download finished
#728 [20:49] <CubeTheThird> adam9, ok open the zip file, and extract everything in it into a new folder
#729 [20:49] <adam9> I tried to use the intel tool to install the driver and even that did not work :(
#730 [20:49] <adam9> I've done that as well
#731 [20:49] <CubeTheThird> adam9, and you ran the Setup file there?
#732 [20:49] <Dogman> https://paste.ubuntu.com/p/D4hwp8qP9b/
#733 [20:50] <CubeTheThird> Dogman, hmm that crash report looks to be quite old. Perhaps the crash didn't generate a report....
#734 [20:51] <Dogman> Hmm. I will check the dates. I clicked the top one, which is possibly the oldest and they get newer as it goes down..?
#735 [20:51] <CubeTheThird> Dogman, hmm ya the newest might be at the bottom
#736 [20:51] <Dogman> Oh, yep! Alright, pasting now..
#737 [20:52] <Dogman> https://paste.ubuntu.com/p/p9tSmjHzqz/
#738 [20:53] <CubeTheThird> Dogman, ah there's the issue. It looks like you installed a texture pack that's too big for your computer to handle. I suggest you remove it from the resourcepacks folder
#739 [20:55] <Dogman> Oh. Ok. Will do so right now.
#740 [20:57] <Dogman> Issue: I deleted the only texture pack in my .minecraft texture packs folder, and my Minecraft's crashing is to no prevail. I will delete server texture packs too, see if that helps.
#741 [20:58] <CubeTheThird> Dogman, sure. Can you also send me the new crash report you get?
#742 [20:58] <Dogman> Alright. Thanks.
#743 [20:59] <adam9> ok so
#744 [20:59] <adam9> I did try to run the setup from that file, it did not work
#745 [21:00] <CubeTheThird> adam9, did it do the same thing?
#746 [21:00] <adam9> I also checked if I had any other driver updates available, for my motherboard etc, and after installing all of them, it did the same thing
#747 [21:00] <CubeTheThird> adam9, ok lets try a manual install. Can you open your device manager?
#748 [21:00] <Dogman> New pastebin https://paste.ubuntu.com/p/hwVvMTp5Ck/ Also, I have another texture pack that I made. It isn't in the .minecraft texture packs folder, so it shouldn't be interfering anyway, but thought it was worth a mention.
#749 [21:01] <adam9> sure
#750 [21:01] <adam9> it's open
#751 [21:01] <CubeTheThird> adam9, ok there, find the display adapter
#752 [21:01] <adam9> ok
#753 [21:01] <CubeTheThird> Dogman, hmm still showing the same crash. Can you delete the resourcepacks folder entirely?
#754 [21:02] <Dogman> Sure. THanks
#755 [21:02] <adam9> done
#756 [21:02] <CubeTheThird> adam9, right-click on the device and choose Update. Browse your PC and choose the folder with the extracted zip
#757 [21:02] <Dogman> Nope. Odd
#758 [21:03] <adam9> "the best driver for your device is already installed"
#759 [21:03] <CubeTheThird> adam9, you didn't choose the automatic option right?
#760 [21:03] <CubeTheThird> Dogman, oh? what happens?
#761 [21:03] <adam9> i did not
#762 [21:03] <CubeTheThird> adam9, hmm something really weird is going on with your drivers....
#763 [21:04] <CubeTheThird> adam9, anything in Windows update?
#764 [21:04] <Dogman> What do you mean in specific? All that is happening is my minecraft opens, gets to the mojang screen and doesn't work. I don't know, very wierd.
#765 [21:04] <adam9> I just put this computer together today so that may have something to do with it
#766 [21:04] <CubeTheThird> Dogman, no, I mean are you unable to delete the resourcepacks folder?
#767 [21:04] <adam9> I'll se
#768 [21:04] <Dogman> Nope. I can delete the folder, but it does not seem to affect the crashing. I am attempting to run minecraft on 1.12
#769 [21:05] <Dogman> *1.12.2
#770 [21:05] <CubeTheThird> Dogman, hmm ok. Close the game and launcher. rename the .minecraft folder to something like .minecraftOld
#771 [21:05] <Dogman> Ok.
#772 [21:05] <CubeTheThird> Dogman, after that re-open the launcher and try again. It's like it keeps finding the file even if it's not there.....
#773 [21:06] <CubeTheThird> adam9, did you install a graphics card in your PC?
#774 [21:06] <adam9> There are lots of windows updates. Do I need to just restart my computer to install them after they finish downloading?
#775 [21:06] <adam9> I did not, I just have the integrated graphics.
#776 [21:06] <CubeTheThird> adam9, ok good. Just making sure. Yes, install and reboot
#777 [21:07] <adam9> alright. will it install upon reboot or do I have to manually do it? I'm not well educated on these kinds of things
#778 [21:07] <CubeTheThird> adam9, usually it will show a button to install from the Windows Update menu. If there isn't one, you probably have to reboot to finish installing
#779 [21:07] <CubeTheThird> brb
#780 [21:08] <adam9> ok, thank you
#781 [21:08] <Dogman> Strange. I can't rename .minecraft, a popup box comes up saying "You must type a file name." No idea why, I can't add or delete anything and try to rename it that without the box popping up.
#782 [21:11] <Dogman> CubeTheThird.. ?
#783 [21:12] <Dogman> Strange. I can't rename .minecraft, a popup box comes up saying "You must type a file name." No idea why, I can't add or delete anything and try to rename it that without the box popping up.
#784 [21:15] <Dogman> CubeTheThird? You THere?
#785 [21:16] <CubeTheThird> I guess brb doesn't work..?
#786 [21:16] * Dogman [webchat@97-113-12-92.tukw.qwest.net] has joined #minecrafthelp
#787 [21:17] <Dogman> @CubeTheThird?
#788 [21:17] <CubeTheThird> Dogman, sounds like you're having filesystem issues, as I suspected
#789 [21:17] <Dogman> Strange. Do you know how to fix it?
#790 [21:18] <CubeTheThird> Dogman, there's a few things we can try. First, do you know how to open the Command Prompt as administrator?
#791 [21:18] <Dogman> I think so.
#792 [21:18] <Dogman> Alright, did it
#793 [21:18] <CubeTheThird> Dogman, run this command: sfc /scannow
#794 [21:19] <Dogman> Did it.
#795 [21:19] <Dogman> Is there any faster method?
#796 [21:20] <CubeTheThird> Dogman, that command tries to correct issues on the file system. It may take a few minutes, but it's the safest and most reliable way of doing it
#797 [21:20] <Dogman> Alright. I will let it happen.
#798 [21:27] <adam9> My updates seem to be taking a while
#799 [21:27] <adam9> I may be a little bit. sorry
#800 [21:27] <CubeTheThird> adam9, ya doesn't surprise me, considering you just installed
#801 [21:34] <adam9> restart required
#802 [21:34] <adam9> I will be back
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#805 [21:51] <GOLDEN_SHYGUY> why does my minecraft crash when I try to open it
#806 [21:52] <CubeTheThird> GOLDEN_SHYGUY, do you get a crash report?
#807 [21:57] * adam9 [webchat@96-43-36-208.ritternet.com] has joined #minecrafthelp
#808 [21:57] <adam9> ok im back
#809 [21:57] <adam9> Update : Windows updated and I tried to update the graphics driver again and it failed.
#810 [21:58] <CubeTheThird> adam9, can you send me a new dxdiag report?
#811 [21:58] <adam9> sure :)
#812 [21:58] <adam9> what was the pasting website?
#813 [21:59] <adam9> https://paste.ubuntu.com/p/q7pNCRppQM/
#814 [21:59] <CubeTheThird> http://paste.ubuntu.com
#815 [21:59] <adam9> sorry, I found it
#816 [22:00] <CubeTheThird> adam9, hmm dono if it will make a difference, but could you try increasing the resolution setting of your screen?
#817 [22:01] <adam9> increasing? It's currently atmax
#818 [22:01] <adam9> I could decrease?
#819 [22:03] <CubeTheThird> adam9, really? at max? that's odd... the dxdiag report says it should be able to go higher...
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#821 [22:03] <adam9> I'm not using a 4k monitor, so that may be why?
#822 [22:03] <CubeTheThird> adam9, oh... no wait.. it's the refresh rate that's different
#823 [22:03] <Dogman> @CubeTheThird I am back, and my CMD did not seem to find any issues with my computer's files.
#824 [22:03] <GOLDEN_SHYGUY> why does my minecraft crash everytime I try to open it
#825 [22:04] <CubeTheThird> GOLDEN_SHYGUY, do you have a crash report?
#826 [22:04] <GOLDEN_SHYGUY> yes
#827 [22:04] <CubeTheThird> Dogman, hmm looks like we'll have to try manually deleting the folder. backup anything in it you want to keep first
#828 [22:04] <CubeTheThird> GOLDEN_SHYGUY, copy it onto http://paste.ubuntu.com and give the URL here.
#829 [22:04] <Dogman> Alright, thanks. Will do so.
#830 [22:04] <adam9> I may try downloading java 8. I just installed the latest version of java earlier
#831 [22:06] <Dogman> Everything I want to keep is backed up.
#832 [22:06] <CubeTheThird> Dogman, ok, open the roaming folder where the .minecraft folder is located
#833 [22:06] <Dogman> alright.
#834 [22:06] <GOLDEN_SHYGUY> how do I copy the folder into the space
#835 [22:06] <Dogman> I did that.
#836 [22:06] <CubeTheThird> GOLDEN_SHYGUY, only messages with your name are for you
#837 [22:06] <GOLDEN_SHYGUY> ok sorry
#838 [22:07] <CubeTheThird> Dogman, shift + right-click in the folder and choose Open command window (or open Powershell window)
#839 [22:08] <adam9> https://paste.ubuntu.com/p/n7DxSBCXzH/ This is also being added to my desktop everytime I try to run minecraft
#840 [22:08] <Dogman> Should I go into the folder before shift + right-click or stay in roaming?
#841 [22:09] <Dogman> Alright, I opened the powershell window.
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#844 [22:10] <Dogman> @CubeTheThird I have opened the Powershell window and am ready for commands.
#845 [22:11] <CubeTheThird> Dogman, ok run this command: rd /S /Q .minecraft
#846 [22:11] <Dogman> Alright. Will do.
#847 [22:12] <Dogman> I did it and this happened: https://paste.ubuntu.com/p/ZyKwN9pyrs/
#848 [22:13] <CubeTheThird> Dogman, ok try it without the q: rd /S .minecraft
#849 [22:14] <Dogman> Odd. The following popped up: https://paste.ubuntu.com/p/9bKB2sbc8v/ CubeTheThird
#850 [22:17] <CubeTheThird> Dogman, what do you get when you run: dir
#851 [22:18] <Dogman> CubeTheThird, The following appears: https://paste.ubuntu.com/p/mNrVBTYB79/
#852 [22:18] <CubeTheThird> Dogman, ahh you're inside it. go: cd ..
#853 [22:19] <Dogman> Do you mean to paste the following command into powershell? CubeTheThird
#854 [22:19] <CubeTheThird> Dogman, ya run the command: cd ..
#855 [22:19] <Dogman> Alright, Thanks
#856 [22:19] <CubeTheThird> Dogman, that will move outside the .minecraft folder
#857 [22:20] <CubeTheThird> Dogman, after that, try this one (just remembered you're in powershell and not cmd) : Remove-Item -Recurse -Force .minecraft
#858 [22:20] <Dogman> CubeTheThird SORRY! I accidentally pasted cd .. twice, so it took me back to the Appdata folder.. Sorry, however I bet there is a one command fix.
#859 [22:21] <CubeTheThird> Dogman, no worries. just do: cd roaming
#860 [22:21] <Dogman> Thanks :)
#861 [22:21] <CubeTheThird> Dogman, for reference, ".." means 1 folder up. It's just a shortcut
#862 [22:23] <Dogman> I heard a popping sound and nothing happened. Perhaps it worked? As you said, you probably am in CMD while I am in powershell. CMD (from my knowledge) does not have said sound affects. Also thank you for the knowledge of the ".."
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#864 [22:23] <CubeTheThird> Dogman, if nothing popped up, it means no errors. Try the game again now
#865 [22:24] <CubeTheThird> GOLDEN_SHYGUY, copy your crash report onto http://paste.ubuntu.com and give the URL here.
#866 [22:24] <Dogman> Alright, Thanks! Will attempt so.
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#868 [22:25] <Dogman> Seems to be doing well. Minecraft is downloading what seems to be what you succesfully helped me delete. Also, I thought I typed fast, as before I have hit 80 wpm and can type 50 without looking at my keyboard, but at the speed you have been typing, you must be a practical bot.
#869 [22:26] <CubeTheThird> Dogman, haha thanks. It comes with practice when doing this in a chatroom
#870 [22:27] <Dogman> Well, considering you are an intelligent human and can type without having to use perfection, I am making the official decision you are not a bot (lol). Also yah, I use my computer too much, and I will 100% agree that typing comes with way, way, WAY too much practice.
#871 [22:28] <Dogman> Also, all the files downloaded and an error popped up: "Unable to download native files". I closed it without thinking, but hopefully that was not a mistake. Anyhow, I will attempt to hit play.
#872 [22:29] <CubeTheThird> Dogman, hmm, that message could suggest something is blocking the download. Do you know if you have ByteFence installed?
#873 [22:30] <Dogman> I may, and I know that has been know to cause errors in newer versions of minecraft. I will seek it out in the "Install and Uninstall Programs" thing (or whatever it is called that is similar) and attempt to find ByteFence.
#874 [22:31] <Dogman> Couldn't find it in "Add or Remove Programs"
#875 [22:31] <CubeTheThird> Dogman, sure thing. I don't know how so many people wind up with it installed....
#876 [22:31] <CubeTheThird> Dogman, hmm ok. what anti-virus and firewall software do you have?
#877 [22:32] <Dogman> Malwarebytes, and of course, Windows Defender. Mcafee trials were attempted to be deleted by me, so I don't think they would interfere. Also I am trying Minecraft right now.
#878 [22:33] <CubeTheThird> Dogman, ok. lemme know if it still doesn't work
#879 [22:33] <Dogman> Game still crashing, and if relevant information, the game crashes even sooner when I click off of the tab. It automatically freezes if I overlay any other tab over it, crashing at whatever stage of loading it is at.
#880 [22:33] * Camsoda [webchat@cpe-24-55-47-161.austin.res.rr.com] has joined #minecrafthelp
#881 [22:33] <Camsoda> Trying to figure out my old account info been trying to reset it for a while.
#882 [22:34] <CubeTheThird> Camsoda, do you know your minecraft username?
#883 [22:34] <Camsoda> yesd
#884 [22:34] <Camsoda> Turkishmonk
#885 [22:34] <CubeTheThird> Dogman, hmm, sounds like something is blocking it. Let's see if you have something installed
#886 [22:34] <CubeTheThird> ??> Dogman tools/hjt
#887 [22:34] <Absol> Dogman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#888 [22:34] <CubeTheThird> Camsoda, ok one sec
#889 [22:34] <Absol> Dogman: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#890 [22:35] <CubeTheThird> Camsoda, hmm as far as I can tell that name as been changed a few times. Assuming you didn't do it yourself, it's likely your account has been compromised
#891 [22:35] <Dogman> Oh. Now I am confused. Who's directions should I follow? Also @CubeTheThird, paste that into Powershell?
#892 [22:35] <Camsoda> Uh might have done it tbh it's been a little bit though
#893 [22:35] <CubeTheThird> Dogman, Absol is a bot, and in this case follow its directions. No powershell from now on
#894 [22:35] <Dogman> Alright. Will try Absol's and come back to you in a sec.
#895 [22:36] <Camsoda> Just don't remember my email on it.
#896 [22:36] <CubeTheThird> Camsoda, it was changed last year, if that makes any difference
#897 [22:36] <Camsoda> ye that's prolly fine
#898 [22:36] <CubeTheThird> Camsoda, can you search your emails for a message from Mojang
#899 [22:36] <Camsoda> Do you know what the email starts with?
#900 [22:36] <Camsoda> I have alot of emails :/
#901 [22:36] <CubeTheThird> Camsoda, unfortunately that information is not publicly accessible so I don't know
#902 [22:36] <Camsoda> rip
#903 [22:36] <Camsoda> do you know what the name was changed to?
#904 [22:37] <CubeTheThird> Camsoda, it's currently LambyMC
#905 [22:37] <Camsoda> oh what lol
#906 [22:37] <Camsoda> ye I didn't do that lol
#907 [22:37] <CubeTheThird> Camsoda, around when did you purchase the account?
#908 [22:37] <Camsoda> forever ago
#909 [22:37] <CubeTheThird> Camsoda, like in 2010 forever ago?
#910 [22:38] <Camsoda> prolly
#911 [22:38] <Camsoda> like I can't remember but it was a long time lol
#912 [22:38] <CubeTheThird> Camsoda, do you know what method of payment was used?
#913 [22:38] <Camsoda> Honestly no idea
#914 [22:38] <Camsoda> cc or pp
#915 [22:39] <Dogman> Sorry If I am interrupting you @CubeTheThird, but I just wanted to take a second and compliment you. You seem up for the challenge of helping anybody in need of it, and have stuck with me the entire time. Usually when I come onto here, I can't even get anybody to talk to me, but you came immediately and are consistently helpful. Again sorry for the
#916 [22:39] <Dogman> interruption, just felt the need to express my thankfulness.
#917 [22:39] <CubeTheThird> Camsoda, ok. Well if it was paypal, you can check your records for a purchase to Mojang and find the Transaction ID. If it was cc, you'll have to tell mojang and they will give you further instructions
#918 [22:39] <CubeTheThird> ??> Camsoda paypal/history
#919 [22:39] <Absol> Camsoda: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#920 [22:40] <Camsoda> ye thats a rip
#921 [22:40] <Camsoda> rather just rebuy it lol
#922 [22:40] <Camsoda> thanks for your help
#923 [22:40] <CubeTheThird> Dogman, haha no worries. I haven't been as active on here as I used to, but I'm glad to be around at the moment. I also don't mind helping multiple people at the same time :p
#924 [22:40] <CubeTheThird> Camsoda, ok sure thing. You're welcome to contact Mojang in any case
#925 [22:40] <CubeTheThird> ??> Camsoda mojang/email
#926 [22:40] <Absol> Camsoda: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#927 [22:40] <Absol> Camsoda: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#928 [22:41] <Dogman> CubeTheThird, Your welcome, and I have seen how well you have perfected the skill of multitasking with multiple people at once.
#929 [22:41] <Dogman> Also, here is what Absol asked for https://paste.ubuntu.com/p/YxVDyJgyFb/
#930 [22:41] <CubeTheThird> Dogman, I think the most I've done was about 5 at the same time. Really hurts the fingers :X
#931 [22:42] <Dogman> @CubeTheThird LOL I bet, that is a lot of typing, and wow that is a lot of people to be memorizing what everybody needs at once.
#932 [22:42] <CubeTheThird> most people have the same 3 issues :p
#933 [22:43] <CubeTheThird> Dogman, hmm well in your report, the only potentially offending item I see is MCafee site advisor, though I kinda doubt that would conflict with this. We could try doing a different malware scan though...
#934 [22:43] <CubeTheThird> ??> Dogman av/adwcleaner
#935 [22:43] <Absol> Dogman: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#936 [22:43] <Absol> Dogman: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#937 [22:44] <Dogman> CubeTheThird, let me take a guess at the issues: Game crashing when opened, can't connect to servers and ??
#938 [22:45] <CubeTheThird> Dogman, ya crashing either by outdated graphics drivers or malware, can't connect because of either malware or 3rd party software, and ByteFence blocking the game download
#939 [22:45] <CubeTheThird> Dogman, then there's the odd account issue
#940 [22:45] <Dogman> I got two, and I guess I only technically guessed 2 lol
#941 [22:45] <Dogman> You seem to have mastered the material, too
#942 [22:46] <CubeTheThird> been around here for... I think 3 years now...? maybe more I can't remember exactly
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#944 [22:46] <CubeTheThird> GOLDEN_SHYGUY, any luck with that crash report?
#945 [22:47] <Dogman> Wow. I wonder how you become an Operator. You must have gotten a rank up from some higher admin? Also, I am scanning my computer. Is it necessary to restart? If so, than I will do so, but just wondering.
#946 [22:47] * GOLDEN_SHYGUY [webchat@cpe-23-240-32-209.socal.res.rr.com] has quit. (Client Quit)
#947 [22:48] <Dogman> WOW! It found over 10 threats that normal Malwarebytes didn't pick up. I will clean them now.
#948 [22:48] <CubeTheThird> I stuck around. Practiced, got good. Other OPs recognized my skill and opped me too
#949 [22:48] <CubeTheThird> nice
#950 [22:48] <CubeTheThird> I find ADWCleaner best for quick scans, while MalwareBytes better for more thorough scans
#951 [22:48] <CubeTheThird> rarely ever use them personally since I'm on Linux tough :3
#952 [22:49] <Dogman> Nice @CubeTheThird. Wait, so op's can op? That's cool, so you or somebody like Lutzee can op people? Cool to have insight on this mission. Also, I am about to clean my computer, so if it closes this tab, that is why I will be gone for a second. ALso nice, I heard Linux is better for programming but less user friendly, thus worse for your average Jo
#953 [22:49] <Dogman> e.
#954 [22:50] <CubeTheThird> kk
#955 [22:50] <Dogman> Alright, I am going to clean and restart now, so I will be back in probably 5 min. Alright? Cya then
#956 [22:50] <CubeTheThird> yups
#957 [22:51] <Dogman> goooobye 4 now (like 5 minutes lol)
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#960 [22:57] <Dogman> Back
#961 [22:58] <CubeTheThird> welcome back :3
#962 [22:58] <Dogman> @CubeTheThird after said scan and deletion of possible threats, I will try to run minecraft. Also Hi CubeTheThird
#963 [22:59] <Dogman> Also, While the launcher loads, I have a very geeky-gamery-nerdy question. Do you have steam, and if so, do you have Geometry Dash>
#964 [22:59] <Dogman> ?
#965 [22:59] <CubeTheThird> to clarify on what you said before leaving: generally people get opped by existing ops. You could actually go create your own channel, which you'd be automatically opped for, and invite others
#966 [22:59] <CubeTheThird> I have steam. I don't have geometry dash
#967 [22:59] <Dogman> Oh I see. That is a very cool system.
#968 [22:59] <CubeTheThird> my brother plays it a fair bit though
#969 [23:00] <Dogman> Oh I see. Geometry Dash is my no-life game that I have 1.1k Hours on, so yah. I believe that your brother plays a bit though, because it is very addictive. Also, what is your steam user name? Want to be friends on steaM?
#970 [23:00] <CubeTheThird> also, Linux isn't just for programming. It isn't always as user friendly, but it's very versatile. There are however distributions designed around nicer user experiences
#971 [23:00] <CubeTheThird> its my current username. Feel free to add me
#972 [23:00] <CubeTheThird> though I'm not always playing stuff :p
#973 [23:01] <CubeTheThird> I think the most I've clocked in a single game (besides minecraft) would be 7 Days to Die
#974 [23:02] <Dogman> Alright @CubeTheThird. Thanks. And I am offline some of the time because I don't like to be bothered occasionally. But I understand how Linux can be very Versatile, while having the same amount of functions as Windows but easier to access, plus more. I will also add you aswell, as you seem like a nice (guy/girl) fella LOL
#975 [23:02] <CubeTheThird> haha thanks! and nice to acknowledge the existence of genders! (most people just assume guys here all the time). I am in fact a guy though
#976 [23:03] <Dogman> Also, on Steam my name changes all the time, as a lot of my real life friends are also steam friends, and we change names as jokes. But yah, my name you should be able to find me as always is Literally Orange (odd, right?)
#977 [23:04] <Dogman> Also yah I know within the internet community that 'guy' is mainly assumed, as is the fact that I sometimes call girls dudes just by instinct. Quite the odd subject, aint it?
#978 [23:04] <Dogman> ALSO MINECRAFT WORKED! IT LOADED FINALLY! You helped me work through over to hours of this, and for that I thank you.
#979 [23:04] <CubeTheThird> AWESOME!!!!
#980 [23:05] <CubeTheThird> lol just realized my second most played game on steam is Crypt of the Necrodancer ._.
#981 [23:05] <CubeTheThird> kinda not surprised now that I think about it
#982 [23:06] <Dogman> Thank you so much, and it means a lot. I am not going to leave the chat yet as I am having a good time lol. Also I want to see if this is relatable. When I type sentences I often accidentally end them with '/' or '>' because they are the same key or next to it. Also, I have never hear of Crypt of the Necrodancer, but if it is your second favorite,
#983 [23:06] <Dogman> it must be pretty fun. (or second most played, not necessarily favorite)
#984 [23:06] <Dogman> God i need to stop writing a full essay everytime i want to say something
#985 [23:07] <CubeTheThird> it's a dungeon crawler rhythm game
#986 [23:07] <Dogman> Wow! That is something I have never heard of, dungeon theme and rhythm game genre together.
#987 [23:08] <CubeTheThird> ya. Really weird combo. I was very intimidated to play since I'm not the best at rhythm games
#988 [23:08] <CubeTheThird> no regrets though. It's a rogue-lite game, and I'm a sucker for rogues
#989 [23:10] <Dogman> I see. Geometry Dash is often considered a rhythm game, although it doesn't follow the typical style, or at least i think of a typical style of multiple different things falling or moving and having to time taps. Also, I don't think I have ever heard of a rogue-lite game! Maybe I am not knowledged (not a word) enough in said category.
#990 [23:10] <Dogman> Also, I added you on steam just to give the heads up.
#991 [23:10] <CubeTheThird> yup accepted the friend request
#992 [23:10] <CubeTheThird> a rogue-like game is one where pretty much, after you die, you have to start the game over
#993 [23:11] <CubeTheThird> rogue-lite is the term for "easier" rogue-likes, where you keep stuff between playthroughs
#994 [23:11] <CubeTheThird> so in this game, you keep gold and gems from your last attempt to buy better weapons and such
#995 [23:11] <Dogman> Thanks! Glad I met a relatable (why can I never seem to spell that?) friend over the internet. Also, I like those games where you have to start over, makes it a real challenge and keeps you going at it. I see the difference between rogue-like and rogue-lite too.
#996 [23:12] <Dogman> Alright, nice, also I don't think Geometry Dash would be considered a rogue-like or rogue-lite, because dying only resets you to the beginning of the level, not the game.
#997 [23:12] <CubeTheThird> hmm let's see what steam says
#998 [23:13] <CubeTheThird> ya no doesn't have that tag lol
#999 [23:13] <Dogman> Also, (i use the 'also,' combination too much, wouldn't you say?) I have played games where you use gems and gold and other similar currency to purchase weapons, (i feel like that is too cliche in games, you know? gems and gold seem very common in loot/rpg games)
#1000 [23:13] <Dogman> yep, makes sense the GD doesn't have that tag
#1001 [23:14] <CubeTheThird> the most difficult rogue-like game I've played is called Brogue. Not on steam, but it's an ASCII art dungeon crawler game. It's super hard because you don't keep anything between playthroughs, and the dungeon is random every time
#1002 [23:15] <Dogman> The only other person I have met in one of these chats that has talked to me before was mattym I believe. He was nice too, but you guys are the only ever. Like diamons in the rough. Also, that game seems very hard, because memory is no factor, so if you die, the dungeon will be different as well as you losing all your valuables.
#1003 [23:15] <Dogman> DID I REALLY JUST SPELL DIAMONDS WRONG?
#1004 [23:15] <CubeTheThird> lmao
#1005 [23:16] <Dogman> :ok_hand: perfection at its greatest
#1006 [23:16] <CubeTheThird> 👌
#1007 [23:16] <Dogman> um the 👌 didn't work. Oh wait you can't add colons... intelligent
#1008 [23:16] <CubeTheThird> lol ya not like slack or discord here :p
#1009 [23:17] <Dogman> lol. I wish steam had the extreme list of emoji's that youtube or discord has, never heard of slack though.
#1010 [23:17] <Dogman> wait is there somebody named extreme in here?
#1011 [23:17] <Dogman> there is, lol
#1012 [23:18] <CubeTheThird> yup lol
#1013 [23:19] <Dogman> For some reason I have always perferred dogs over cats, just because I feel like they are cuter. They also are more playful and not as lazy in my opinion, and my dog appreciation carries over, hence the name "Flascoe" (my youtube and minecraft) and "Dogman" which is a first for me to use.
#1014 [23:20] <CubeTheThird> lol
#1015 [23:20] <CubeTheThird> I've always been more a cat person, not to say I don't like both
#1016 [23:20] <Dogman> Flascoe is my dog (beagle)'s name, that was it was his name before we changed it.
#1017 [23:20] <Dogman> yah, I have a friend like that.
#1018 [23:21] <Dogman> It's funny how the #minecrafthelp chat always has a VERY common problem fix at the top of the screen, like The community Minecraft support channel | If Java 9 breaks your Minecraft, revert to Java 8.
#1019 [23:21] <CubeTheThird> you'd be surprised how many people can't read....
#1020 [23:21] <Dogman> LOL
#1021 [23:22] <CubeTheThird> for instance, one of the first messages you get when joining is "don't just say I NEED HELP"
#1022 [23:22] <CubeTheThird> I'd estimate 50% people still do
#1023 [23:22] <Dogman> also, that is perfect, there is somebody named 'S' so if you take the time to put an apostrafe (god my spelling today) before the s in a word (ex: that's their's her's) it shows up blue for somebodies name (somebody's? Spelling)
#1024 [23:23] <Dogman> wow. If you are just asking for help, SPECIFY!!!!
#1025 [23:23] <CubeTheThird> exactly
#1026 [23:24] <CubeTheThird> most conversations here: I need help!! -- with what? -- Minecraft! --- (no duh...)
#1027 [23:24] <Dogman> How do you expect the mods to help you out if you don't specify the type of help? HELP WITH WHAT?
#1028 [23:24] <Dogman> MINECRAFT!
#1029 [23:24] <Dogman> What help with Minecraft!
#1030 [23:24] <Dogman> "It's not working"
#1031 [23:24] <Dogman> IN WHAT WAY
#1032 [23:24] <Dogman> "In the way that it's broken"
#1033 [23:24] <Dogman> WHY???
#1034 [23:24] <Dogman> "I broke it"
#1035 [23:24] <Dogman> HOW?
#1036 [23:24] <CubeTheThird> hit the nail on the head right there
#1037 [23:24] <Dogman> "By breaking it"
#1038 [23:25] <Dogman> lol ok that was a bit spammy, but yah that was pretty accurate for most chat's i've seen, have to agree
#1039 [23:26] <CubeTheThird> a lot of people assume that whatever problem means their password isn't working. Oh my game is crashing, must mean I need to reset my password. Why won't it work?
#1040 [23:26] <Dogman> Do all op's or mods have to have their name be "@'insertnamehere'" or is that just kind of what you guys do?
#1041 [23:26] <CubeTheThird> that's actually done by the IRC client you're using to connect
#1042 [23:27] <Dogman> That also doesn't make sense. If you are logged into your Mojang account, your password worked. Any crashes are technical issues, or you overused your computer. (referencing your message talking about people assuming that their problem is their password)
#1043 [23:27] <CubeTheThird> for me it looks like: https://imgur.com/a/YwncmZB
#1044 [23:28] <Dogman> Oh i see. So it just does that. I am assuming you have an account? (no duh, you are modded and a mod has to have an account, otherwise they are a guest and will lose mod after leaving the chat)
#1045 [23:28] <Dogman> alright, i am checking the imgur link
#1046 [23:28] <CubeTheThird> I use a client called HexChat
#1047 [23:28] <Dogman> WOW! I am connected using esper.net, so it is MUCH different
#1048 [23:28] <Dogman> I see
#1049 [23:28] <CubeTheThird> the default client leaves much to be desired
#1050 [23:28] <Dogman> Yours has a kind of CMD feel to it, and mine is just white
#1051 [23:28] <Dogman> i se
#1052 [23:28] <Dogman> *see
#1053 [23:29] <CubeTheThird> I also have a bunch of custom scripts for extra stuff
#1054 [23:29] <Dogman> yours looks easier to understand, and color coding is more blatant
#1055 [23:29] <CubeTheThird> like telling me where people are when they join :p
#1056 [23:29] <Dogman> oh nice, you are a mod,
#1057 [23:29] <Dogman> wait, it tells you their location??
#1058 [23:30] <CubeTheThird> https://imgur.com/a/AUdmcvL
#1059 [23:30] <Dogman> I saw that there is commands you do, like the thing you did with Absol where you put my name so it replaced the variables with my name and sent me the Hijack link and the Malawarebytes link.
#1060 [23:30] * yanays17 [webchat@46-121-101-9.static.012.net.il] has joined #minecrafthelp
#1061 [23:30] <CubeTheThird> ya. Absol is configured to spit out phrases with commands starting with ??
#1062 [23:30] <Dogman> WOW! THAT IS INSANE! Thank god you aren't a mean person.
#1063 [23:31] <CubeTheThird> lol
#1064 [23:31] * yanays17 [webchat@46-121-101-9.static.012.net.il] has quit. (Client Quit)
#1065 [23:31] <CubeTheThird> it just checks the person's IP address to estimate where they are
#1066 [23:31] <Dogman> I see.
#1067 [23:31] <CubeTheThird> I'm from Canada in case you're curious
#1068 [23:32] <Dogman> I see. At first I thought that Absol thought that I wasn't getting help from you, but It spit out two phrases three lines long in a matter of two seconds, and I was like "ok no way that's a bot, or maybe a human with superhuman hands"
#1069 [23:32] <CubeTheThird> lol. sometimes I use shortcuts for phrases I use a lot
#1070 [23:33] <CubeTheThird> or at least... used to
#1071 [23:33] <Dogman> also I see. EVW is a canadian, (did I spell that wrong?) if you know him. He is a youtuber with 300k (full name EricVanWilderman)
#1072 [23:33] <Dogman> I see.
#1073 [23:33] <CubeTheThird> dono who that is :/
#1074 [23:33] <Dogman> He is funny and a blast to watch, but he swears occasionally, so if you don't like that, don't recommend him. If you don't care like me, 100% recommend him.
#1075 [23:34] <CubeTheThird> what kind of content?
#1076 [23:35] <Dogman> All gaming, but he is pretty geometry dash based, and I know you don't have it. But he does play relevant games when they come out. Also, Imma head to bed, but it was awesome chatting, and I am beyond pleased to have met you.
#1077 [23:35] <Dogman> Cya!
#1078 [23:35] <CubeTheThird> same. gnight!
#1079 [23:35] <Dogman> peace dude ;)
#1080 [23:45] * Rick [webchat@cpe-66-24-230-5.stny.res.rr.com] has joined #minecrafthelp
#1081 [23:46] <Rick> how do I go about asking tech support for my old minecraft user name?
#1082 [23:46] <CubeTheThird> Rick, do you have any info about the account? (don't give it here)
#1083 [23:47] <CubeTheThird> Rick, stuff like: the email for the account, the transaction ID ( or gift code) of the purchase, the date of purchase can be helpful in recovering an account
#1084 [23:48] <CubeTheThird> ??> Rick mojang/email
#1085 [23:48] <Absol> Rick: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1086 [23:48] <Absol> Rick: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1087 [23:50] * Rick [webchat@cpe-66-24-230-5.stny.res.rr.com] has quit. (Quit: webchat.esper.net)