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#4 [01:52] * YaBoiTroi [webchat@c-71-231-186-219.hsd1.wa.comcast.net] has joined #minecrafthelp
#5 [01:54] <YaBoiTroi> Anyone know how to recover a password on an account of mine i've previously played on many many times, yet don't have / know the e-mail for it as it's too old? I can't find my transaction id as it's not tied to any of my e-mails, and after not playing for awhile i forgot my password, or someone took the account from me somehow.
#6 [02:00] <Anna> ??> YaBoiTroi account/forgot-login
#7 [02:00] <Absol> YaBoiTroi: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#8 [02:00] <Absol> YaBoiTroi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#9 [02:01] <YaBoiTroi> Right, should I not contact mojang without my transaction id?
#10 [02:02] <Anna> generally things go much better with a transaction id
#11 [02:05] <YaBoiTroi> yea i figured. I'm just stuck in a really tough spot right now
#12 [02:05] <YaBoiTroi> I have no idea what e-mail was used when i purchased the account, as it was many years ago
#13 [02:06] <YaBoiTroi> and i have no other means of finding the tid
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#16 [02:54] * Kyllyan [webchat@c-98-206-158-179.hsd1.in.comcast.net] has joined #minecrafthelp
#17 [02:55] <Kyllyan> having issues logging in
#18 [02:55] <Kyllyan> havnt played in some time, before migration and used an old email and dont remeber my password
#19 [04:01] * Hillclimb [webchat@ti0023a400-0417.bb.online.no] has joined #minecrafthelp
#20 [04:02] <Hillclimb> Hi, Idk what's going on, but I have issues playing minecraft, it's very difficult to explain, but I can't actually get on it, it just says that the 'files' or something can't be played. I'm just wondering what I can do?
#21 [04:10] <Anna> what is the exact message?
#22 [04:12] <Hillclimb> I just found out, I apparently had no space on my device, but thanks for responding so quickly
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#24 [05:52] * KOSTAS035 [webchat@adsl-34.109.242.224.tellas.gr] has joined #minecrafthelp
#25 [05:52] <KOSTAS035> hi
#26 [05:52] <KOSTAS035> I have a problem
#27 [05:53] <KOSTAS035> my minecraft crash all time and tell me Unable to locate the Java runtime.
#28 [05:53] <KOSTAS035> Show more details
#29 [05:54] <KOSTAS035> what do I do
#30 [05:54] * KOSTAS035 [webchat@adsl-34.109.242.224.tellas.gr] has quit. (Client Quit)
#31 [06:45] * enhenghahei [webchat@46.28.63.59.broad.jdz.jx.dynamic.163data.com.cn] has joined #minecrafthelp
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#33 [06:53] * Poof [webchat@92.96.229.55] has joined #minecrafthelp
#34 [06:53] <Poof> I accidentally deleted my creative world and I want to recover it but I don't know how to do it on my Lenovo tablet
#35 [06:55] <Odysseius> Poof, Deleted worlds are deleted.
#36 [06:55] <Poof> So I can never get it back??
#37 [06:56] <Odysseius> Poof, It does say this: https://i.redd.it/urh3xcvrisv01.jpg
#38 [06:56] <Odysseius> derp
#39 [06:56] <Odysseius> Poof, Sorry, wrong picture: https://i.imgur.com/WTk2OOz.png
#40 [07:04] * Toxcity [webchat@crlspr-24.233.176.196.myacc.net] has joined #minecrafthelp
#41 [07:04] <Toxcity> I need help
#42 [07:04] <Toxcity> I got the account username Confederation
#43 [07:04] <Toxcity> and when I come back a week after
#44 [07:04] <Toxcity> it switched back to my old username
#45 [07:05] <Toxcity> and someone got my username
#46 [07:05] <Toxcity> and Im not able to change my acc username for another 30 days
#47 [07:05] <Toxcity> what happened?
#48 [07:05] <Odysseius> Toxcity, What is your Minecraft Username now?
#49 [07:11] <Odysseius> Toxcity, There is no account that was named "Confederation", but then switched back to a previous Username.
#50 [07:13] * Toxcity [webchat@crlspr-24.233.176.196.myacc.net] has joined #minecrafthelp
#51 [07:13] <Toxcity> Odorize is my username
#52 [07:14] * Toxcity [webchat@crlspr-24.233.176.196.myacc.net] has quit. (Client Quit)
#53 [07:32] * e_l1997 [~quassel@2.70.139.158.mobile.tre.se] has joined #minecrafthelp
#54 [07:51] * Webchat_40779 [webchat@p4FCDED54.dip0.t-ipconnect.de] has joined #minecrafthelp
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#56 [08:36] * xX_NP05_Xx [webchat@dslb-188-097-174-038.188.097.pools.vodafone-ip.de] has joined #minecrafthelp
#57 [08:36] <xX_NP05_Xx> Hello
#58 [08:41] * Rick [webchat@D93F2303.cm-20.dynamic.ziggo.nl] has joined #minecrafthelp
#59 [08:42] <Rick> I just bought a code for Minecraft and have created an account. When I was trying to choose a name and enter the code, it just keeps getting stuck on ''Order being processed''.
#60 [08:49] * Rick [webchat@D93F2303.cm-20.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#61 [08:52] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#62 [10:15] * thelounge95 [webchat@fwn-nb4-7-211.chem.rug.nl] has joined #minecrafthelp
#63 [10:17] * Webchat_45036 [webchat@fwn-nb4-7-211.chem.rug.nl] has joined #minecrafthelp
#64 [10:17] * opti [webchat@mta-173-94-152-219.nc.rr.com] has joined #minecrafthelp
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#66 [10:17] <opti> I'm having an issue with transferring an Xbox save to Java. So MCC Tool Chest cannot seem to find my worlds. I have gone through the process of hosting a realm on Xbox and downloading the map to Windows 10 Edition. I can play on the map on this edition. However, I cannot seem to get MCC Tool Chest to recognize the save file. I have tried setting th
#67 [10:17] <opti> e directory to C:\Users(your pc username)\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalState\games\com.mojang\ to no avail. Has anyone had this issue and been able to resolve it? Is there a better tool for transferring worlds? Any help would be much appreciated.
#68 [10:19] * maro [~maro@2a02:8070:da2:1f00:a032:7663:f1f5:c79d] has joined #minecrafthelp
#69 [10:25] * butch [webchat@d54c1ae6d.access.telenet.be] has joined #minecrafthelp
#70 [10:25] <butch> is it possible to transfer worlds from the windows 10 micecraft edition to a new pc?
#71 [10:32] * maro [~maro@2a02:8070:da2:1f00:a032:7663:f1f5:c79d] has quit. (Read error: No route to host)
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#73 [10:45] * robin [webchat@62.sub229.ddfr.nl] has joined #minecrafthelp
#74 [10:45] <robin> I need help
#75 [10:45] <robin> I need a driver
#76 [10:45] <robin> The game crashed whilst initializing game
#77 [10:45] <robin> Error: org.lwjgl.LWJGLException: Pixel format not accelerate
#78 [10:45] <robin> so help
#79 [10:46] <Andrio> ??> robin wol/DXDiag
#80 [10:46] <Andrio> ??> robin win/DXDiag
#81 [10:46] <Absol> robin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#82 [10:47] <robin> https://paste.ubuntu.com/p/YPG7Vd4pfx/
#83 [10:48] * opti [webchat@mta-173-94-152-219.nc.rr.com] has quit. (Quit: webchat.esper.net)
#84 [10:49] <Andrio> robin, install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/112644/en-uk
#85 [11:05] * maro [~maro@2a02:8070:da2:1f00:d11f:13bc:91fc:b119] has joined #minecrafthelp
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#87 [11:26] * Mcloarde [webchat@aftr-37-201-195-156.unity-media.net] has joined #minecrafthelp
#88 [11:27] <Mcloarde> hello i need help
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#94 [12:18] * heather [webchat@cpe-45-49-165-187.socal.res.rr.com] has joined #minecrafthelp
#95 [12:18] <heather> hey i need help
#96 [12:19] <heather> ??
#97 [12:20] <heather> so whenever i try to chat in a server, it just says "unable to chat" or something like that
#98 [12:20] <heather> its in like every server too so i think its my game and not the servers
#99 [12:20] <heather> can anyone help?
#100 [12:21] <heather> is anyone even here?
#101 [12:21] <heather> Absol help pls
#102 [12:21] <GreyVulpine> ?? mp/chat
#103 [12:21] <Absol> mp/chat: If you are getting the error "Cannot send chat message" or your client is crashing when you try to talk on a server, your chat settings are set to prevent chat from being shown.
#104 [12:21] <Absol> mp/chat: To change your chat settings to show chat, go to "Options", then click "Chat Settings", then change "Chat" to be "Shown". For a similar, yet unrelated, issue, see mp/chat/opacity
#105 [12:22] <heather> other chat is shown tho
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#107 [12:36] * maro [~maro@2a02:8070:da2:1f00:d11f:13bc:91fc:b119] has quit. (Quit: Kein Bock mehr)
#108 [12:38] * mine2809 [webchat@138-204-191-121.nt.wstelecom.net] has joined #minecrafthelp
#109 [12:40] <mine2809> i was playing in skyminigames.com.br,and i think they hacked my account,after changing my passwords my skin had changed,but i played anyway,and when i quitted minecraft,i tried to check evrything then i couldn't login anymore
#110 [12:40] <mine2809> what should i do ?
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#112 [13:07] * OfficixllNutella [webchat@178-189-179-46.adsl.highway.telekom.at] has joined #minecrafthelp
#113 [13:07] * UserInNeed [webchat@193-154-8-128.adsl.highway.telekom.at] has joined #minecrafthelp
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#115 [13:09] <UserInNeed> So i tried to buy a minecraft account and tried to pay with paysafecard. After i payed, an error appeared and i just clicked on the x. Now my 23 euros are gone and i have no minecraft account. What should I do?
#116 [13:09] <thgilfodrol> UserInNeed: what was the error?
#117 [13:10] <UserInNeed> Like payment failed or something, i dont know
#118 [13:10] <UserInNeed> just normal error message
#119 [13:10] <thgilfodrol> UserInNeed: can you check the email address you used and see if you got anything? check spam as well
#120 [13:11] <UserInNeed> nope got nothing
#121 [13:12] <thgilfodrol> UserInNeed: can you double check the balance of the paysafecard to confirm if money was actually deducted?
#122 [13:13] <UserInNeed> There is 1 euro and 5 cent on my psc
#123 [13:13] <thgilfodrol> ??> UserInNeed account/trans-id/skrill
#124 [13:13] <Absol> UserInNeed: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#125 [13:13] <Absol> UserInNeed: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#126 [13:13] <thgilfodrol> UserInNeed: since Skrill is the payment provider for paysafecard purchases with Mojang, you'll need to contact them to recover a transaction id
#127 [13:14] <UserInNeed> ok
#128 [13:14] <UserInNeed> ill try it
#129 [13:14] <thgilfodrol> UserInNeed: email them and specify you used a paysafecard
#130 [13:14] <UserInNeed> thx
#131 [13:14] <thgilfodrol> UserInNeed: once you have the transaction id, you need to contact mojang support and tell them your transaction id (not us, or anyone else)
#132 [13:14] <thgilfodrol> UserInNeed: if others know your transaction id they'll be able to recover your account as well
#133 [13:15] <thgilfodrol> ??> UserInNeed account/send-email
#134 [13:15] <Absol> UserInNeed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#135 [13:15] <Absol> UserInNeed: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#136 [13:15] <UserInNeed> transaction id is the id after u pay for the mc account, right?
#137 [13:15] <thgilfodrol> UserInNeed: the instructions right above are for after you retrieve the transaction id
#138 [13:15] <thgilfodrol> UserInNeed: yes, that's correct
#139 [13:15] <UserInNeed> i copied that
#140 [13:15] <thgilfodrol> UserInNeed: if you contact skrill and they can't find anything on record, you could try contacting mojang support directly
#141 [13:16] * GenesisFuz [webchat@ip24-250-70-79.br.br.cox.net] has joined #minecrafthelp
#142 [13:17] <GenesisFuz> please, someone help, my account got hacked
#143 [13:17] <thgilfodrol> GenesisFuz: how do you know?
#144 [13:17] <GenesisFuz> i can log in fine to my mojang account but the emai land password to log into minecraft has been changedf
#145 [13:18] <thgilfodrol> GenesisFuz: the account credentials you use for the client and website are the same
#146 [13:21] * GenesisFuz [webchat@ip24-250-70-79.br.br.cox.net] has quit. (Client Quit)
#147 [13:32] <UserInNeed> i now sent an email to skrill :/
#148 [13:32] <UserInNeed> because im stupid and copied a text after i copied the id
#149 [13:32] <UserInNeed> after*
#150 [13:33] <UserInNeed> i sadi after
#151 [13:42] * Mayounaise_Sama [webchat@176-138-96-81.abo.bbox.fr] has joined #minecrafthelp
#152 [13:44] <Mayounaise_Sama> Hi, it's been a while since I did not play minecraft and Its impossible to me to connect, I try all my emails adress impossible to find the true
#153 [13:45] <mattym> ??> Mayounaise_Sama account/send-email
#154 [13:45] <Absol> Mayounaise_Sama: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#155 [13:45] <Absol> Mayounaise_Sama: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#156 [13:46] <Mayounaise_Sama> I can't find a Transaction ID or something, I bought the game 5or 6 years ago
#157 [13:46] <mattym> ??> Mayounaise_Sama account/trans-id
#158 [13:46] <Absol> Mayounaise_Sama: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#159 [13:46] <mattym> Mayounaise_Sama, Read the article linked to find it.
#160 [13:47] <Mayounaise_Sama> That was my parents who bought for me I cant ask them for that
#161 [13:48] <Mayounaise_Sama> I have my pseudo and old e-mail used or password
#162 [13:50] * Mayounaise_Sama [webchat@176-138-96-81.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#163 [13:58] * e_l1997 [~quassel@2.70.139.158.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#164 [14:34] * angel5 [webchat@104-58-72-43.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#165 [14:35] <angel5> when I click play it give me a error message
#166 [14:35] * angel5 [webchat@104-58-72-43.lightspeed.jcsnms.sbcglobal.net] has quit. (Client Quit)
#167 [14:41] * tang [webchat@38.66.209.17] has joined #minecrafthelp
#168 [14:42] <tang> hello can you tell me why my pc can't pass play the demo?
#169 [14:45] * tang [webchat@38.66.209.17] has quit. (Client Quit)
#170 [15:12] * Odorize [webchat@crlspr-24.233.176.196.myacc.net] has joined #minecrafthelp
#171 [15:12] <Odorize> hello
#172 [15:12] <Odorize> I have a problem
#173 [15:12] <Odorize> my username was changed to Confederation a week ago
#174 [15:13] <Odorize> and Im coming back
#175 [15:13] <Odorize> it does not even say the name
#176 [15:13] <Odorize> its my old username
#177 [15:14] <Odorize> then another guy got it
#178 [15:15] * MeGustaLobsters [webchat@c-75-72-139-23.hsd1.mn.comcast.net] has joined #minecrafthelp
#179 [15:16] <MeGustaLobsters> ok so i have this problem with my account and i changed the email because for some reason i couldn't log in and now i can only play with the demo account
#180 [15:16] <MeGustaLobsters> i have tried everything and it hasn't worked
#181 [15:16] * MeGustaLobsters [webchat@c-75-72-139-23.hsd1.mn.comcast.net] has quit. (Client Quit)
#182 [15:56] * Manly [~Anastasia@159.89.113.88] has quit. ()
#183 [16:37] * Slomeoe1 [webchat@174-18-117-220.tcso.qwest.net] has joined #minecrafthelp
#184 [16:38] <Slomeoe1> Hello everyone I am having trouble launching minecraft.
#185 [16:40] * Slomeoe1 [webchat@174-18-117-220.tcso.qwest.net] has quit. (Client Quit)
#186 [17:19] * wildfeathers [webchat@c-24-2-61-173.hsd1.ca.comcast.net] has joined #minecrafthelp
#187 [17:19] <wildfeathers> Hello?
#188 [17:20] <wildfeathers> When I try to change my username it gets stuck on the checking profile name and password screen
#189 [17:20] <wildfeathers> I've left it sitting for an hour and nothing has happened
#190 [17:21] <wildfeathers> hello?
#191 [17:22] <wildfeathers> i'm just going to wait untill somebody comes
#192 [17:22] <mattym> wildfeathers, If you log back into the profile page, does it still show the old/current name?
#193 [17:23] <wildfeathers> Yes
#194 [17:23] <wildfeathers> it gets stuck on the checking profile name and password screen i've tried everything
#195 [17:24] <wildfeathers> hello?
#196 [17:24] <wildfeathers> ill wait again
#197 [17:41] <wildfeathers> Hello
#198 [17:41] <wildfeathers> anybody here
#199 [17:41] <wildfeathers> im still here
#200 [17:42] <wildfeathers> Ill be back later i guess
#201 [17:43] * Tanya [webchat@24-181-236-48.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
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#203 [18:09] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#204 [18:19] * idroD [webchat@customer-CGN-TOLU-117-142.megared.net.mx] has joined #minecrafthelp
#205 [18:25] <idroD> since yesterday I wanted to enter to play but it was weird like other times, since on other occasions my account stayed open, in this case it left my profile and when I came back with my mail I said that the email or password are invalid , they spent 24 hours and I wanted to go back in and I still had the same error
#206 [18:25] <idroD> could you help me?
#207 [18:25] <CubeTheThird> idroD, what does it tell you when you try logging into the website?
#208 [18:25] <CubeTheThird> idroD, minecraft.net that is
#209 [18:26] <idroD> wait please
#210 [18:28] <idroD> error email or paswword unknow
#211 [18:29] <CubeTheThird> idroD, have you tried resetting the password?
#212 [18:29] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#213 [18:30] <idroD> no
#214 [18:30] <CubeTheThird> ??> idroD account/reset-password
#215 [18:30] <Absol> idroD: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#216 [18:30] <Absol> idroD: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#217 [18:31] <idroD> I use my email to login
#218 [18:32] <CubeTheThird> idroD, follow the first instruction Absol gave you
#219 [18:33] <idroD> ok
#220 [18:45] * JH122867 [webchat@pool-100-38-90-250.nycmny.fios.verizon.net] has joined #minecrafthelp
#221 [18:45] <idroD> I do not get any mail to renew my password, I try to send again?
#222 [18:46] <CubeTheThird> idroD, you can try again. make sure you check your spam folder. If after an hour you do not receive the email, you will have to contact Mojang about this issue
#223 [18:46] <CubeTheThird> ??> idroD mojang/email
#224 [18:46] <Absol> idroD: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#225 [18:46] <Absol> idroD: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#226 [18:47] <JH122867> Hi, I have a sister and she is NOT signed in to Xbox. Every time I try to join her game it says either “outdated server” or “disconnected from game”. What should I do??
#227 [18:48] <CubeTheThird> JH122867, do you mean you're joining with splitscreen?
#228 [18:48] <JH122867> No
#229 [18:49] <CubeTheThird> JH122867, I don't believe you can connect online without the players being logged in
#230 [18:50] <JH122867> I honestly don’t know how this happens
#231 [18:50] <JH122867> I can join my friends who don’t have Xbox easily
#232 [18:51] <CubeTheThird> JH122867, which edition of the game?
#233 [18:51] <JH122867> PE
#234 [18:52] <CubeTheThird> ahh
#235 [18:53] * JH122867 [webchat@pool-100-38-90-250.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#236 [18:55] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#237 [18:56] <idroD> If my phone was stolen and there was my email data, password and the three security questions, my account may have been stolen
#238 [18:57] <CubeTheThird> idroD, yes, in that case you still need to contact Mojang about the issue
#239 [18:58] <idroD> Where can I get in touch?
#240 [19:01] <idroD> Where can I contact them?
#241 [19:01] <idroD> sorry, I do not speak english
#242 [19:02] * ToweledAvenger [webchat@104.143.84.36] has joined #minecrafthelp
#243 [19:03] <ToweledAvenger> I have changed my Mojang password 3 times and every time I login and pass the silly Bot picture thing, it says Oops! and won't log me in.
#244 [19:03] * bkrewson [webchat@45-29-244-221.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#245 [19:04] <bkrewson> what do I do if some has changed my password and security questions without my knowledge?
#246 [19:05] * ToweledAvenger [webchat@104.143.84.36] has quit. (Client Quit)
#247 [19:08] * bkrewson [webchat@45-29-244-221.lightspeed.stlsmo.sbcglobal.net] has quit. (Client Quit)
#248 [19:18] * Webchat_92550 [webchat@d108-172-242-120.bchsia.telus.net] has joined #minecrafthelp
#249 [19:22] <Webchat_92550> goodevening
#250 [19:22] <CubeTheThird> sup
#251 [19:22] <Webchat_92550> why is mi mincraft not wurking
#252 [19:23] <CubeTheThird> Webchat_92550, in what way is it not working?
#253 [19:26] <Webchat_92550> is not opuning
#254 [19:26] * Webchat_92550 [webchat@d108-172-242-120.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#255 [19:26] <CubeTheThird> #troll
#256 [19:28] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Remote host closed the connection)
#257 [19:35] * AbsoluteTime [webchat@sctv-cgn-95-97.mounet.com.95.145.216.in-addr.arpa] has joined #minecrafthelp
#258 [19:35] * Absol kicked AbsoluteTime from #minecrafthelp (Reason: bsoluteTime :Bot impersonation (#991))
#259 [19:38] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#260 [19:40] <CubeTheThird> hahaha
#261 [19:49] * idroD [webchat@customer-CGN-TOLU-117-142.megared.net.mx] has quit. (Quit: webchat.esper.net)
#262 [20:20] * Cookie [webchat@CPE9050caba0163-CM9050caba0160.cpe.net.cable.rogers.com] has joined #minecrafthelp
#263 [20:21] * Raynich2 [webchat@c-69-136-162-197.hsd1.il.comcast.net] has joined #minecrafthelp
#264 [20:21] <Cookie> I need help because I was adding custom paintings for bibliocraft and after that all my mods got deleted but the files are still there!
#265 [20:21] <Odysseius> ??> Cookie mods
#266 [20:21] <Absol> Cookie: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#267 [20:22] * Cookie [webchat@CPE9050caba0163-CM9050caba0160.cpe.net.cable.rogers.com] has quit. (Client Quit)
#268 [20:22] * Alex1 [webchat@188.143.203.161] has joined #minecrafthelp
#269 [20:23] <Alex1> Error! Unknown e-mail address or password.
#270 [20:23] <Raynich2> I am getting Failed to download file. af_za.lang and I don't have any of the firewall/antivirus programs on my computer.
#271 [20:24] <Alex1> But if I login using my smartphone with other IP adress It works good
#272 [20:24] <Alex1> Error! Unknown e-mail address or password.
#273 [20:24] <Odysseius> sorry, I'm not capable of giving proper support right now.
#274 [20:25] <Raynich2> could you get someone else to help?
#275 [20:25] <Odysseius> if someone is ab
#276 [20:25] <Odysseius> available, they will answer*
#277 [20:47] <CubeTheThird> ??> Raynich2 tools/hjt
#278 [20:47] <Absol> Raynich2: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#279 [20:47] <Absol> Raynich2: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#280 [20:48] <CubeTheThird> Alex1, is this when you login to the game or the website?
#281 [20:49] <Alex1> On website and to the game too
#282 [20:50] <Alex1> I change pass and I change email in account settings but it not helps
#283 [20:51] <CubeTheThird> ??> Alex1 login/throttle
#284 [20:51] <Absol> Alex1: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#285 [20:51] <Absol> Alex1: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#286 [20:51] <Alex1> I was try it but it not helps
#287 [20:52] <CubeTheThird> Alex1, you waited over an hour before trying to login again?
#288 [20:52] <Alex1> I wait more then 1 hour
#289 [20:53] <CubeTheThird> Alex1, are you on a public network, like at a school or library?
#290 [20:53] <Alex1> No I am at home
#291 [20:54] <Alex1> But I can login If I use other IP adress. For Test I can login from smartphone easy
#292 [20:54] * zambz [webchat@216.210.64.230] has joined #minecrafthelp
#293 [20:54] <CubeTheThird> Alex1, is there anyone else on your network that may try logging into a mojang account?
#294 [20:54] <Alex1> no this is impossible
#295 [20:54] <zambz> hey everytime i load my minecraft it just crashes and wont even start
#296 [20:54] <CubeTheThird> zambz, do you get a crash report?
#297 [20:55] <zambz> yes
#298 [20:55] <Alex1> I use hard pass and I live alone
#299 [20:55] <CubeTheThird> Alex1, is your smartphone connected to mobile data, or to your network?
#300 [20:55] <CubeTheThird> zambz, copy it onto http://paste.ubuntu.com and give the URL here.
#301 [20:56] <zambz> well the link before this said to get a DxDiag thing and i did that
#302 [20:56] <Alex1> I use it for test. See, I can login if I use mobile network, but if I use WIFI network I cant. From PC too ofcourse
#303 [20:56] <CubeTheThird> zambz, ah ok. Can you give the link to your dxdiag report here?
#304 [20:56] <zambz> https://paste.ubuntu.com/p/4VsRncM4WN/
#305 [20:56] <zambz> there it is
#306 [20:56] * alphawing07 [webchat@CPE9050ca27da53-CM9050ca27da50.cpe.net.cable.rogers.com] has joined #minecrafthelp
#307 [20:57] <CubeTheThird> Alex1, hmm well that still sounds like throttling. Sometimes it takes more than 1 hour. If after 3 hours you still cannot login, you will have to contact Mojang support for assistance
#308 [20:57] <CubeTheThird> ??> Alex1 mojang/email
#309 [20:57] <Absol> Alex1: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#310 [20:57] <CubeTheThird> zambz, one moment
#311 [20:57] <Absol> Alex1: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#312 [20:57] <Alex1> I read some manuals and forums with similar problem but I not found solve this problem
#313 [20:57] <alphawing07> hi i am trying to get minecraft on a raspberry pi 3 and am getting this error when running run.sh "Could not find or load main class net.minecraft.client.main.Main"
#314 [20:58] <Alex1> I already sent the message but they did not help
#315 [20:58] <CubeTheThird> zambz, ah I see the problem. You have your computer monitor connected to your motherboard's onboard graphics, instead of your discrete Nvidia graphics card
#316 [20:58] <CubeTheThird> alphawing07, umm... do you mean the PI edition?
#317 [20:58] <zambz> i have no idea how to fix that can you help?
#318 [20:58] <alphawing07> no the linux version
#319 [20:59] <CubeTheThird> alphawing07, ya.. the PC edition is not supported on ARM processors
#320 [20:59] <CubeTheThird> zambz, one sec lemme find you a picture
#321 [20:59] <zambz> thank you!
#322 [20:59] <Alex1> Mojang Support Answer: I'm sorry to hear that you're having trouble with your game. Unfortunately, this help center is limited mostly to accounts and billing; we do not have a technical support team.
#323 [20:59] <alphawing07> there are forums showing its supported though and it works for others
#324 [21:00] <alphawing07> i got it to launch before but am getting this error now
#325 [21:01] <CubeTheThird> alphawing07, as far as I'm aware, the only way you could possibly get the PC edition to work on something with ARM is if you manually build and compile the graphics libraries (LWJGL) yourself. That however goes WAY beyond the scope of this chatroom
#326 [21:01] <alphawing07> i got that
#327 [21:01] * Raynich2 [webchat@c-69-136-162-197.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#328 [21:01] <CubeTheThird> Alex1, wait, how long ago did you email them about this?
#329 [21:02] <CubeTheThird> zambz, look at the back of your computer: https://i.imgur.com/DHmve.jpg
#330 [21:02] <Alex1> MAY 02, 2018 | 05:30PM CEST
#331 [21:02] <CubeTheThird> zambz, you need to move your monitor from your motherboard (top ones) to the graphics card
#332 [21:02] <zambz> im not connected to a diffrent monitor
#333 [21:02] <CubeTheThird> zambz, I'm saying your monitor is plugged into the wrong place
#334 [21:03] <alphawing07> liblwjgl.so and libopenal.so
#335 [21:03] <zambz> but its a laptop
#336 [21:03] <CubeTheThird> Alex1, hmm.. ok let's check one thing
#337 [21:03] <zambz> and im using it like a laptop
#338 [21:03] <CubeTheThird> zambz, wait... your PC is a laptop??? hmm ok we'll have to try a different way
#339 [21:03] <zambz> alright
#340 [21:04] <Alex1> ok
#341 [21:04] <Alex1> I am ready
#342 [21:04] <CubeTheThird> ??> Alex1 tools/hjt
#343 [21:04] <Absol> Alex1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [21:04] <Absol> Alex1: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [21:05] <CubeTheThird> alphawing07, I also have no idea what script you'd need to run these days to successfully launch the game (I haven't done that in many years)
#346 [21:05] <CubeTheThird> zambz, are you able to open the nvidia control panel?
#347 [21:06] <zambz> one sec
#348 [21:06] <alphawing07> I hear ya took me a good while to dust off my brain for the LXterminal
#349 [21:06] <zambz> i can
#350 [21:06] <alphawing07> I am so close those and feel I am missing something silly - any ideas if this was a pc issue with the same error?
#351 [21:07] <zambz> it is open
#352 [21:07] <CubeTheThird> alphawing07, the error you're getting (as far as I can tell) is entirely related to how your script is formulated. either missing options or some kind of path not set up correctly
#353 [21:08] <mattym> alphawing07, What is the full path of the location you are trying to run it from?
#354 [21:08] <Alex1> ok checkin guys
#355 [21:08] <CubeTheThird> zambz, can you find 3D settings? you should be able to select the graphics card from that menu
#356 [21:08] <Alex1> https://paste.ubuntu.com/p/JcjP2m52KM/
#357 [21:08] <zambz> i selected the 3d stuff
#358 [21:09] <CubeTheThird> Alex1, hmm not seeing anything suspicious. Are you by chance using a VPN or proxy...?
#359 [21:09] <CubeTheThird> zambz, there should be a list of applications. Select (or add) minecraft, and choose it to run with the High Performance GPU
#360 [21:09] <alphawing07> "/home/Griffin/Minecraft/run.sh"
#361 [21:10] <CubeTheThird> I really need to make a video on how to configure optimus for minecraft...
#362 [21:10] <Alex1> no Im not using VPN or proxy. I have one dedicated IP
#363 [21:10] <CubeTheThird> Alex1, well the only reason I can see you having this issue then is if Mojang blacklisted your IP address for some reason. That however is not something I can diagnose nor fix
#364 [21:11] <zambz> alright i selected the high perfromance gpu
#365 [21:11] <CubeTheThird> zambz, close and re-open the game launcher, and try playing again
#366 [21:11] <zambz> okaythank you!
#367 [21:12] <mattym> alphawing07, Yeah, that rules out the issue that would cause that on a regular install
#368 [21:13] <CubeTheThird> wouldn't the script have to be run from the .minecraft directory?
#369 [21:13] <alphawing07> what rules out the issue?
#370 [21:13] <zambz> nope its still crashing
#371 [21:13] <Alex1> If it is really so then they blocked my IP without reason. I played this java version 2-5 times.
#372 [21:13] <mattym> alphawing07, Nothing that would cause that error was in the path.
#373 [21:13] <zambz> the java binary keeps crashing
#374 [21:14] * RedstonerNor [webchat@191.109-247-235.customer.lyse.net] has joined #minecrafthelp
#375 [21:14] <CubeTheThird> zambz, you might need to add java to the application list, found in C:\Program Files (x86)\Minecraft\runtime\<version>\bin\javaw.exe
#376 [21:15] <Alex1> who can fix my problem if not you?
#377 [21:16] <CubeTheThird> Alex1, only mojang support can. You have to contact them again, and tell them you believe your IP address has been blacklisted
#378 [21:16] <RedstonerNor> my account keep getting throttled, like i join a server, then it says please restart ur game, then when i do so i get logged out off account and says invalid username, and cant get in without waiting an hour, this has happend 20 times this day and its a pain in the arse to wait a hour each time to be able to play cant they disable this stupid throt
#379 [21:16] <RedstonerNor> tling thingy taht dosnt work
#380 [21:17] <Alex1> Have you right contacts links?
#381 [21:17] <CubeTheThird> Alex1, it's the same as before
#382 [21:17] <CubeTheThird> ??> Alex1 mojang/email
#383 [21:18] <Absol> Alex1: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#384 [21:18] <Absol> Alex1: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#385 [21:18] <CubeTheThird> RedstonerNor, I recommend you change the password to your account and email address
#386 [21:18] <RedstonerNor> i did that too
#387 [21:19] <CubeTheThird> RedstonerNor, are you using the official game launcher from https://minecraft.net/download
#388 [21:19] <RedstonerNor> yes
#389 [21:19] <CubeTheThird> RedstonerNor, are you using mods?
#390 [21:20] <RedstonerNor> a few
#391 [21:20] <CubeTheThird> RedstonerNor, does this happen without mods?
#392 [21:20] <RedstonerNor> yes
#393 [21:21] <CubeTheThird> RedstonerNor, does it only happen upon joining a specific server?
#394 [21:21] <RedstonerNor> no
#395 [21:21] <CubeTheThird> RedstonerNor, are you on a public network, like at a school or library?
#396 [21:21] <RedstonerNor> no private
#397 [21:21] <RedstonerNor> and its 4 am so no1 else on
#398 [21:22] <CubeTheThird> RedstonerNor, are you using a VPN or proxy?
#399 [21:22] <RedstonerNor> nope
#400 [21:22] <CubeTheThird> RedstonerNor, hmm lets run a scan see if you have some kind of conflicting software
#401 [21:23] <CubeTheThird> ??> RedstonerNor tools/hjt
#402 [21:23] <Absol> RedstonerNor: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#403 [21:23] <Absol> RedstonerNor: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#404 [21:23] <RedstonerNor> im doing everything by the line as ive been struggling with this problem has been a while, allready done the scan, resat my computer, still occurs
#405 [21:23] <CubeTheThird> RedstonerNor, can I see a new report please
#406 [21:23] <zambz> hey its still not workin
#407 [21:23] <RedstonerNor> sure
#408 [21:24] <CubeTheThird> zambz, hmm I'll send you some driver updates to install
#409 [21:24] <zambz> okay
#410 [21:25] <RedstonerNor> https://paste.ubuntu.com/p/Xq9kHfKB3F/
#411 [21:27] <CubeTheThird> RedstonerNor, well I'm seeing 2 different VPN clients on your machine...
#412 [21:27] <RedstonerNor> theyre not active
#413 [21:28] <CubeTheThird> RedstonerNor, hmm I suppose we can try doing a clean install of the game...
#414 [21:28] <CubeTheThird> ??> RedstonerNor win/reinst
#415 [21:28] <Absol> RedstonerNor: You may need to reinstall the locally installed files that Minecraft puts into place.
#416 [21:28] <Absol> RedstonerNor: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#417 [21:28] <RedstonerNor> did that a hour ago xD
#418 [21:29] * Vibrateable [webchat@bmtnon1328w-lp130-01-65-93-205-66.dsl.bell.ca] has joined #minecrafthelp
#419 [21:29] <RedstonerNor> and did it again, still cant log into account
#420 [21:30] * Alex1 [webchat@188.143.203.161] has quit. (Quit: webchat.esper.net)
#421 [21:31] <Vibrateable> hello i cant log on to minecraft but for some reason i can only log on to the website mojang.com not the app and i have got the right password and stuff
#422 [21:31] <CubeTheThird> Vibrateable, what does it tell you when you try logging in?
#423 [21:31] <Vibrateable> login failed
#424 [21:31] <CubeTheThird> zambz, ok here's the intel driver: https://downloadcenter.intel.com/download/27680/Intel-Graphics-Driver-for-Windows-10?product=98909
#425 [21:31] <Vibrateable> what do i do
#426 [21:31] <CubeTheThird> Vibrateable, yes.. login failed... and what? there should be more details than that
#427 [21:32] <Vibrateable> like i cant log on with the minecraft application but can with the web
#428 [21:32] <zambz> its downloading
#429 [21:32] <CubeTheThird> Vibrateable, what EXACTLY does it tell you in the app? Can't connect to server? Invalid username?
#430 [21:33] <CubeTheThird> zambz, and here's the nvidia driver: http://www.nvidia.com/download/driverResults.aspx/133649/en-us
#431 [21:33] <Vibrateable> Login failed. Invalid username or password
#432 [21:33] <CubeTheThird> Vibrateable, can you try logging into minecraft.net
#433 [21:33] <Vibrateable> yes it works
#434 [21:33] <Vibrateable> but not the app
#435 [21:34] <CubeTheThird> Vibrateable, if you logout and back into the website, it still works?
#436 [21:34] <Vibrateable> oh nvm
#437 [21:34] <Vibrateable> doesnt work on minecraft.net
#438 [21:34] <Vibrateable> but got the right password
#439 [21:35] <CubeTheThird> ??> Vibrateable login/throttle
#440 [21:35] <Absol> Vibrateable: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#441 [21:35] <Absol> Vibrateable: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#442 [21:36] <Vibrateable> actually this happened just 4-5 hours a go
#443 [21:36] <CubeTheThird> RedstonerNor, I can't really think of any reasons beyond a compromised account as to why you'd get throttled so quickly....
#444 [21:36] <CubeTheThird> Vibrateable, and you didn't attempt to login during those 4-5 hours?
#445 [21:36] <Vibrateable> i did only in the minecraft application
#446 [21:37] <Vibrateable> correct email and pass
#447 [21:37] <CubeTheThird> Vibrateable, ya. Your can't attempt AT ALL to login to the websites or the game for a few hours
#448 [21:37] <CubeTheThird> Vibrateable, after that it should reset
#449 [21:38] <Vibrateable> ???
#450 [21:38] * zambz [webchat@216.210.64.230] has quit. (Quit: webchat.esper.net)
#451 [21:38] <Vibrateable> dont get you
#452 [21:38] <CubeTheThird> Vibrateable, stop trying to login to the websites and game for 2 hours
#453 [21:38] <Vibrateable> i did
#454 [21:38] <Vibrateable> i went on at 6
#455 [21:38] <Vibrateable> tried
#456 [21:38] <Vibrateable> and its 10 rn
#457 [21:38] <Vibrateable> thats more than 2 hours
#458 [21:39] <CubeTheThird> Vibrateable, so between 6 and 10 you didn't try logging in to either website or the app?
#459 [21:39] <Vibrateable> mmhm
#460 [21:39] <Vibrateable> i was eating
#461 [21:39] <Vibrateable> outside
#462 [21:39] <CubeTheThird> Vibrateable, hmm... let's check see if something else is blocking it then
#463 [21:39] <CubeTheThird> ??> Vibrateable tools/hjt
#464 [21:40] <Absol> Vibrateable: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [21:40] <Absol> Vibrateable: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [21:40] <Vibrateable> ???
#467 [21:40] <Vibrateable> one operator please
#468 [21:40] <Vibrateable> cant understand 2
#469 [21:40] <CubeTheThird> Vibrateable, Absol is a robot. Please follow the instructions it gave you
#470 [21:40] <Vibrateable> ok
#471 [21:40] <Vibrateable> follow me up pleas
#472 [21:42] <Vibrateable> how do i copy
#473 [21:43] <CubeTheThird> Vibrateable, ctrl + c to copy, ctrl + v to paste
#474 [21:43] <Vibrateable> pasted now what
#475 [21:44] <CubeTheThird> Vibrateable, submit it with the "paste!" button (make sure you put something in the Poster box). Copy the webpage link and give that here
#476 [21:44] <Vibrateable> https://paste.ubuntu.com/p/cKVW5cZcjf/
#477 [21:44] <Vibrateable> here
#478 [21:44] <CubeTheThird> ahhh there's the issue
#479 [21:45] <CubeTheThird> ??> Vibrateable info/mcleaks
#480 [21:45] <Vibrateable> ooh
#481 [21:45] <Absol> Vibrateable: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#482 [21:45] <Absol> Vibrateable: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#483 [21:45] <Vibrateable> how do i remove
#484 [21:45] <CubeTheThird> ??> Vibrateable win/hosts/edit
#485 [21:45] <Absol> Vibrateable: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#486 [21:45] <Absol> Vibrateable: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#487 [21:46] <Vibrateable> open what
#488 [21:46] * zambz [webchat@216.210.64.230] has joined #minecrafthelp
#489 [21:46] <zambz> hey its still not working
#490 [21:47] <CubeTheThird> zambz, did you install the nvidia driver too?
#491 [21:47] <zambz> yes i did both of them
#492 [21:47] <CubeTheThird> Vibrateable, read everything that Absol said
#493 [21:47] <zambz> my drivers are all up to date
#494 [21:48] <Vibrateable> i cannot right click notepad
#495 [21:48] <CubeTheThird> Vibrateable, in the start menu?
#496 [21:48] <Vibrateable> yea
#497 [21:50] <CubeTheThird> Vibrateable, umm ok.. I guess we can do it without admin, though we'll have to work around it after you make changes
#498 [21:50] <Vibrateable> yup
#499 [21:50] <Vibrateable> im there
#500 [21:50] <Vibrateable> opened
#501 [21:50] <Vibrateable> the file
#502 [21:51] <CubeTheThird> Vibrateable, remove the lines that have mojang in them
#503 [21:52] <Vibrateable> now it is empty
#504 [21:52] <CubeTheThird> Vibrateable, save the file somewhere, and call it "hosts" (with the quotes)
#505 [21:54] <Vibrateable> yup
#506 [21:55] <CubeTheThird> Vibrateable, copy the file, and paste it into C:\Windows\System32\drivers\etc\
#507 [21:55] <CubeTheThird> Vibrateable, replace the file that's already there
#508 [21:56] <Vibrateable> there is 2
#509 [21:56] <zambz> so yea all my drivers are up to date
#510 [21:56] <CubeTheThird> zambz, hmm does it still give you the same crash report?
#511 [21:57] <zambz> yeas
#512 [21:57] <zambz> yes*
#513 [21:57] <CubeTheThird> zambz, can you make a new dxdiag report?
#514 [21:57] <zambz> yes
#515 [21:58] <zambz> https://paste.ubuntu.com/p/Zp2GWvdVYJ/
#516 [21:58] <zambz> there you go
#517 [21:59] <Vibrateable> how
#518 [21:59] <CubeTheThird> Vibrateable, sorry I don't follow
#519 [21:59] <CubeTheThird> zambz, hmm well the drivers are definitely up-to-date...
#520 [22:00] <zambz> im sorry this problem is hard to fix i respect you for trying to help me and thank you deeply for it
#521 [22:00] <Vibrateable> to cubethethird i could log on to minecraft now
#522 [22:00] <CubeTheThird> zambz, are you using any screen recording software?
#523 [22:00] <CubeTheThird> Vibrateable, oh good
#524 [22:00] <Vibrateable> so am i done
#525 [22:00] <zambz> not when im launching it and not when im using minecraft because its worked once or twice then just stopped working
#526 [22:01] <CubeTheThird> Vibrateable, if you're able to login fine then yes you're good
#527 [22:01] <Vibrateable> ok thanks byee
#528 [22:01] <CubeTheThird> zambz, hmm let's do a clean install of the game
#529 [22:01] <CubeTheThird> ??> zambz win/reinst
#530 [22:01] <Absol> zambz: You may need to reinstall the locally installed files that Minecraft puts into place.
#531 [22:01] <Vibrateable> thank you for all the help!
#532 [22:01] <Absol> zambz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#533 [22:01] * Vibrateable [webchat@bmtnon1328w-lp130-01-65-93-205-66.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#534 [22:01] <CubeTheThird> zambz, I have seen in some cases just having screen recorder installed causing issues. Usually older ones though
#535 [22:02] <zambz> should i uninstall it
#536 [22:02] <CubeTheThird> zambz, may be worth trying. First do the clean install of the game
#537 [22:09] <zambz> im doing the clean instal now
#538 [22:11] <zambz> it still keeps crashing
#539 [22:14] <CubeTheThird> zambz, ok remove the screen recorder, reboot and try again
#540 [22:16] <zambz> i believe i deleted them all
#541 [22:16] <CubeTheThird> zambz, make sure to reboot
#542 [22:17] <zambz> like my computer
#543 [22:18] <CubeTheThird> zambz, yes that's right
#544 [22:20] * zambz [webchat@216.210.64.230] has joined #minecrafthelp
#545 [22:20] <zambz> its still crashing
#546 [22:21] <CubeTheThird> zambz, can you send me a copy of the crash report?
#547 [22:21] <zambz> how do i getit?
#548 [22:22] <CubeTheThird> zambz, can you open the .minecraft folder? there should be a folder called crash reports in there
#549 [22:24] <zambz> im not seeing it
#550 [22:24] <CubeTheThird> zambz, really? if the folder isn't there you aren't getting crash reports
#551 [22:24] <zambz> the folder does not exist
#552 [22:24] <CubeTheThird> zambz, but in that case, it wouldn't be telling you to update your graphics drivers...
#553 [22:25] <CubeTheThird> zambz, could be something else conflicting with the app in that case
#554 [22:25] <CubeTheThird> ??> zambz tools/hjt
#555 [22:25] <Absol> zambz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#556 [22:25] <Absol> zambz: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#557 [22:26] <zambz> https://paste.ubuntu.com/p/qj59zgdSPV/
#558 [22:27] <zambz> thats the thin you just told me to do
#559 [22:28] <CubeTheThird> zambz, hmm not seeing any apps that would conflict... guess we can try a malware scan
#560 [22:28] <CubeTheThird> ??> zambz av/adwcleaner
#561 [22:28] <Absol> zambz: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#562 [22:28] <Absol> zambz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#563 [22:31] * zambz [webchat@216.210.64.230] has joined #minecrafthelp
#564 [22:31] <zambz> im back
#565 [22:32] <CubeTheThird> welcome back
#566 [22:32] <zambz> so what now?
#567 [22:33] <CubeTheThird> zambz, try playing again?
#568 [22:33] <zambz> crashed again
#569 [22:33] <CubeTheThird> uhggg
#570 [22:35] <zambz> yea i know this is frustrating because ive been trying to hop on with my friends for a while
#571 [22:36] <CubeTheThird> zambz, and to be clear, this used to work until recently right?
#572 [22:37] <zambz> yes it worked twice but then i tried again and it just wouldnt work it kept crashing
#573 [22:38] <CubeTheThird> zambz, and you didn't recently install or update anything besides the stuff I sent you?
#574 [22:38] <zambz> nope
#575 [22:39] <CubeTheThird> zambz, hmmm... random thing to try I guess. Remove and reinstall java. Open C:\Program Files (x86)\Minecraft
#576 [22:43] <zambz> hey i got to go ill be back tomorrow if you will be on
#577 [22:43] <zambz> im so sorry
#578 [22:44] <zambz> thank you so much for all of your help though it means alot
#579 [23:00] * mateo [webchat@host-186-101-168-239.netlife.ec] has joined #minecrafthelp
#580 [23:01] <mateo> yrty
#581 [23:02] * mateo [webchat@host-186-101-168-239.netlife.ec] has quit. (Client Quit)
#582 [23:45] * Pomer [webchat@p770007-ipngn200513yosemiya.okinawa.ocn.ne.jp] has joined #minecrafthelp
#583 [23:51] <Pomer> I'm having lag spikes that are showing up in the frame rate graph when I open debugging. I'm using unmodified java minecraft. I originally had the video settings at max, limited to 90 fps and 20 block loads. I've since tried all manner of different settings from the lowest I could find, to so many options in between. Including limiting to 30 fps an
#584 [23:51] <Pomer> d block load of 6.
#585 [23:51] <Pomer> (running 1050Ti, AMD A10 - 7890K 24GB DDR3) Game ran great when first installed, not sure what happened to cause the lag. This happens in single player mode or on local server (running on same machine)
#586 [23:52] <Pomer> Thanks in advance!
#587 [23:52] <Pomer> Also, lag inspired me to check video drivers, still happening after update.
#588 [23:53] <mattym> Pomer, Have you closed all other running programs?
#589 [23:54] <Pomer> Yes.
#590 [23:54] <Pomer> Perhaps not when it first started happening. But today Minecraft was the only thing I opened on my computer. That is, until I started trying to find a solution to this problem.
#591 [23:55] <mattym> Pomer, Is it only stuff in the graph or are you experiencing actual issues during normal play?
#592 [23:57] <Pomer> Actual issues. There is a small tick of video lag that is associated with a spike in the frame rate graph. There seems to be another individual having the exact same issue as myself on the Minecraft forum.
#593 [23:57] <Pomer> https://www.minecraftforum.net/forums/support/java-edition-support/2901699-tick-spikes-and-internal-server-lag-on-a-98th
#594 [23:58] <Pomer> Unfortunately, because of some garbage about requiring me to merge a twitch account, I'm not able to log into the forum and join my voice to the other having the same issue as me.