#1 [00:04] <Jason2> he
#2 [00:04] <Jason2> hi
#3 [00:04] <Jason2> anyone
#4 [00:04] <Jason2> oml
#5 [00:07] <Jason2> wtf
#6 [00:07] <Jason2> holy
#7 [00:14] * LmaoRipu [webchat@c-69-243-253-72.hsd1.mo.comcast.net] has joined #minecrafthelp
#8 [00:16] <LmaoRipu> Yes whenever i try to load MineCraft it keeps giving this - Error: org.lwjgl.LWJGLException: Pixel format not accelerated- i tried to update my drivers to see if it fixes it but i cant figure it out. I have the link that told me to copy this long text https://paste.ubuntu.com/p/DXCVX2F9d3/
#9 [00:17] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 194 seconds)
#10 [00:18] <mattym> LmaoRipu, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#11 [00:21] <LmaoRipu> Well can i get a refund pls ¯\_(ツ)_/¯
#12 [00:21] <mattym> ??> LmaoRipu account/refund
#13 [00:21] <Absol> LmaoRipu: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#18 [01:55] * FWboygamer [webchat@186.112.187.48] has joined #minecrafthelp
#19 [01:55] <FWboygamer> hola
#20 [01:55] <FWboygamer> hello?
#21 [02:38] * ImLochieee [webchat@cpe-120-149-125-79.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#22 [02:41] <ImLochieee> HELP
#23 [02:41] <ImLochieee> SOMEONE
#24 [02:41] <ImLochieee> PLEASE. HELP ME ImLochieee
#25 [02:42] <ImLochieee> @everyone
#26 [02:43] <ImLochieee> SOME one
#27 [02:43] <ImLochieee> dudes
#28 [02:43] <ImLochieee> help me please imlochieee
#29 [02:43] <Andrio> ??> ImLochieee ask
#30 [02:43] <Absol> ImLochieee: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#31 [02:43] <Absol> ImLochieee: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#32 [02:44] <ImLochieee> ok before it said
#33 [02:45] <ImLochieee> like erra
#34 [02:45] <ImLochieee> and said 1.8 erra or something
#35 [02:45] <ImLochieee> ??
#36 [02:46] <Andrio> 1.8 erra?
#37 [02:48] <ImLochieee> yes
#38 [02:48] <Andrio> ImLochieee, what exactly does it say?
#39 [02:49] <ImLochieee> um 1min
#40 [02:53] * ImLochieee [webchat@cpe-120-149-160-97.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#41 [02:53] <ImLochieee> Please help
#42 [02:55] <Andrio> ImLochieee, what exactly does it say?
#43 [02:55] <ImLochieee> Failed to download file. 1.8.json
#44 [02:56] <Andrio> ImLochieee, click Show details and show me what that gives you
#45 [02:56] <ImLochieee> um oki
#46 [02:57] * ImLochieee [webchat@cpe-120-149-160-97.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#47 [02:58] <ImLochieee> dude
#48 [02:59] <Andrio> ImLochieee, connection trouble?
#49 [02:59] <ImLochieee> idk
#50 [02:59] <ImLochieee> it is to big it says I can not say all at once
#51 [02:59] <Andrio> ??> ImLochieee paste
#52 [02:59] <Absol> ImLochieee: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#53 [03:00] <ImLochieee> ok did that
#54 [03:02] <ImLochieee> dudes
#55 [03:02] <Andrio> ImLochieee, show me the link to your post.
#56 [03:03] <ImLochieee> https://paste.ubuntu.com/p/PGqKRjBDKX/
#57 [03:04] <Andrio> ImLochieee, do you have any ad blockers?
#58 [03:04] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#59 [03:05] <ImLochieee> wdym?
#60 [03:05] <Andrio> ImLochieee, do you have any software that tries to block advertisements?
#61 [03:05] <ImLochieee> no
#62 [03:08] <ImLochieee> SO?
#63 [03:11] <Andrio> ImLochieee, what if you restart the launcher and try again?
#64 [03:11] <ImLochieee> I have
#65 [03:11] <Andrio> ImLochieee, does it always fail on that specific file?
#66 [03:12] <ImLochieee> ye
#67 [03:12] <ImLochieee> do u have discord
#68 [03:12] <Andrio> ImLochieee, yes.
#69 [03:12] <Andrio> hm
#70 [03:12] <ImLochieee> I can do screen share
#71 [03:13] <Andrio> ImLochieee, can you access http://s3.amazonaws.com/Minecraft.Download/indexes/1.8.json with a Web browser?
#72 [03:13] <ImLochieee> its downloaded
#73 [03:13] <Andrio> hm
#74 [03:14] <Andrio> ImLochieee, you can try using the Linux/Other launcher from https://minecraft.net/download/alternative
#75 [03:14] <ImLochieee> yes
#76 [03:15] <ImLochieee> its not loading
#77 [03:15] <ImLochieee> not loading
#78 [03:16] <Andrio> ImLochieee, what happened?
#79 [03:16] <ImLochieee> it has worked
#80 [03:16] * KBTfabulous [webchat@95-87-241-250.net1.bg] has joined #minecrafthelp
#81 [03:17] * KBTfabulous [webchat@95-87-241-250.net1.bg] has quit. (Client Quit)
#82 [03:17] <Andrio> oh
#83 [03:17] <ImLochieee> just downloading the 1 for macOSX
#84 [03:18] <ImLochieee> OMG
#85 [03:18] * nyvia [~nyvia@paid.for.by.rymate.co.uk] has quit. (Ping timeout: 182 seconds)
#86 [03:18] <ImLochieee> FFFFFFFF
#87 [03:19] * nyvia [~nyvia@paid.for.by.rymate.co.uk] has joined #minecrafthelp
#88 [03:19] * rymate1234 [~rymate123@paid.for.by.rymate.co.uk] has quit. (Ping timeout: 182 seconds)
#89 [03:20] * rymate1234 [~rymate123@paid.for.by.rymate.co.uk] has joined #minecrafthelp
#90 [03:21] * Webchat_37112 [webchat@97.100.62.94.rev.vodafone.pt] has joined #minecrafthelp
#91 [03:22] <Webchat_37112> hello, my minecraft account was hacked, my name and skin were changed
#92 [03:22] <ImLochieee> TY FOR BREAKING MY MINECRAFT Andrio
#93 [03:22] <Andrio> ??> Webchat_37112 account/send-email
#94 [03:22] <Absol> Webchat_37112: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#95 [03:22] <Absol> Webchat_37112: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#96 [03:22] <ImLochieee> Webchat_37112 do not trust Andrio
#97 [03:22] <Andrio> ImLochieee, what happened?
#98 [03:23] <ImLochieee> MY MINECRAFFT DOES NOT EVEN OPEN NOW!!
#99 [03:23] * Webchat_37112 [webchat@97.100.62.94.rev.vodafone.pt] has quit. (Client Quit)
#100 [03:24] <Andrio> ImLochieee, not that it opened before, but is that with the Linux/Other launcher?
#101 [03:24] <ImLochieee> NO
#102 [03:24] <Andrio> m
#103 [03:25] <ImLochieee> CAN I TALK TO SOMEONE HIGHER UP THAT HAS DISCORD??
#104 [03:25] <ImLochieee> PLEASE Andrio
#105 [03:26] <Andrio> ImLochieee, is that with the same launcher you were using before?
#106 [03:26] <Andrio> hm
#107 [03:26] <ImLochieee> YES
#108 [03:27] <Andrio> ImLochieee, which one was that?
#109 [03:27] <ImLochieee> can I talk on discord in chat this will be easer
#110 [03:27] <Andrio> ImLochieee, how so?
#111 [03:27] <Andrio> mm
#112 [03:27] <Andrio> ImLochieee, that's a web browser
#113 [03:29] <Andrio> ??> ImLochieee tools/teamviewer/quick-support
#114 [03:29] <Absol> ImLochieee: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#115 [03:29] <Absol> ImLochieee: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#116 [03:34] <Andrio> ImLochieee, sent.
#117 [03:34] * BlackStorm99 [webchat@46-246-105-17-static.glesys.net] has joined #minecrafthelp
#118 [03:37] * defnegenc [webchat@182.18.228.192] has joined #minecrafthelp
#119 [03:37] <defnegenc> Hi
#120 [03:37] <defnegenc> im having difficulties changing my profile in my account?
#121 [03:38] <defnegenc> my uses ign is defnegenc
#122 [03:38] <defnegenc> user*
#123 [03:38] <defnegenc> I forgot the answer in one of the 3 security questions
#124 [03:38] <defnegenc> and i cant change my skin whatsoever
#125 [03:38] <Andrio> defnegenc, see https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#126 [03:38] <defnegenc> hello?
#127 [03:39] <defnegenc> the thing is
#128 [03:39] <defnegenc> i dont have access
#129 [03:39] <defnegenc> to the email i have linked to this account
#130 [03:39] <defnegenc> So I can't really reset my security questions
#131 [03:40] <defnegenc> so sending the reset thing to my account isn't exactly helping
#132 [03:40] * nick4 [webchat@cpe-172-114-96-127.socal.res.rr.com] has joined #minecrafthelp
#133 [03:40] * BlackStorm99 [webchat@46-246-105-17-static.glesys.net] has quit. (Quit: webchat.esper.net)
#134 [03:40] <nick4> I have minecraft but every time i click on multiplayer my scree freezes
#135 [03:40] <defnegenc> Hello?
#136 [03:41] <defnegenc> Andrio
#137 [03:41] <Andrio> hm
#138 [03:42] <defnegenc> is it still possible? Andrio
#139 [03:42] <Andrio> ??> defnegenc account/send-email
#140 [03:42] <Absol> defnegenc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#141 [03:42] <Absol> defnegenc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#142 [03:43] <nick4> has anyone ever experienced this issue when they click on multiplayer button and freezes
#143 [03:43] <Andrio> ??> nick4 launcher/log
#144 [03:43] <Absol> nick4: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#145 [03:43] <defnegenc> Absol email of when i registered this account? Or my present email that i can access?
#146 [03:44] <defnegenc> oh nvm thanks
#147 [03:44] <defnegenc> oh Absol i dont have the transaction ID
#148 [03:45] <nick4> would you be able to see problem if i post game output
#149 [03:45] * ToGucci [webchat@83-233-110-46.cust.bredband2.com] has joined #minecrafthelp
#150 [03:46] <Andrio> nick4, maybe
#151 [03:47] <ToGucci> Can someone help me, i purched a account from a person and changed email, password and security questions but now i cant get into the account and the email is changed.
#152 [03:48] <ToGucci> ?!
#153 [03:49] <Andrio> ToGucci, is it possible they scammed you?
#154 [03:49] <nick4> JAVA TM PLATFORM SE BINARY NOT RESPONDING
#155 [03:50] <ToGucci> Yes they kinda scamed me
#156 [03:50] <Andrio> nick4, show us the game output at that point
#157 [03:50] * ImLochieee [webchat@cpe-120-149-160-97.wb03.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#158 [03:50] <Andrio> ToGucci, if you can't get your money back, I'm afraid there's not much we can do. In future, don't buy accounts from people. It's against the EULA to sell them.
#159 [03:52] <ToGucci> Ok, thanks
#160 [03:52] * ToGucci [webchat@83-233-110-46.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#161 [03:54] * defnegenc [webchat@182.18.228.192] has quit. (Quit: webchat.esper.net)
#162 [04:29] * Olli [webchat@104-243-210-179.static.sagonet.net] has joined #minecrafthelp
#163 [04:30] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#164 [04:31] <Olli> since yesterdax evenng I cannot connect to the minecraft Server. I already cahnged Password several timesbut it is still not working. Error message: cannot connect to Server. What can I do?
#165 [04:34] * Olli [webchat@104-243-210-179.static.sagonet.net] has quit. (Quit: webchat.esper.net)
#166 [04:39] * olli [webchat@192.119.160.94] has joined #minecrafthelp
#167 [04:39] * olli [webchat@192.119.160.94] has quit. (Network ban)
#168 [04:43] * Verdubbel [webchat@d8D867586.access.telenet.be] has joined #minecrafthelp
#169 [04:43] <Verdubbel> Help me
#170 [04:43] <Verdubbel> https://paste.ubuntu.com/p/JBbp4Fv6B3/
#171 [04:44] * Verdubbel [webchat@d8D867586.access.telenet.be] has quit. (Client Quit)
#172 [04:48] * Verdubel [webchat@d8d867586.access.telenet.be] has joined #minecrafthelp
#173 [04:49] <Verdubel> help
#174 [04:50] * Verdubel [webchat@d8d867586.access.telenet.be] has quit. (Client Quit)
#175 [04:52] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Ping timeout: 182 seconds)
#176 [04:57] * Olli [webchat@104-243-210-186.static.sagonet.net] has joined #minecrafthelp
#177 [04:57] <Olli> hi
#178 [05:04] <Olli> I cant connect to minecraft i resetet my Passwort 10 times but it doesent workt when i tried it says cant connect to sever what should I do?
#179 [05:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#180 [05:10] <Olli> pls help me
#181 [05:16] * Olli [webchat@104-243-210-186.static.sagonet.net] has quit. (Quit: webchat.esper.net)
#182 [05:23] * HiBye [webchat@host-89-241-251-86.as13285.net] has joined #minecrafthelp
#183 [05:23] <HiBye> where do I go to chat to someone about modded versions of Minecraft?
#184 [05:25] * HiBye [webchat@host-89-241-251-86.as13285.net] has quit. (Client Quit)
#185 [05:39] * NeoPhantome [webchat@modemcable007.176-179-173.mc.videotron.ca] has joined #minecrafthelp
#186 [05:41] <NeoPhantome> I've got this error on my new laptop on Win10: GLException: Pixel format not accelerated , followed the instructions on the mojang support page concerning this error and tried older java versions. I'm now out of options :S
#187 [05:46] * Zareon [webchat@host-109-88-31-142.dynamic.voo.be] has joined #minecrafthelp
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#189 [06:03] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#190 [06:14] * Olli [webchat@136.0.99.135] has joined #minecrafthelp
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#192 [06:16] * Zareon [webchat@host-109-88-31-142.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#193 [06:31] * Computer_Genius [webchat@CPEa84e3fce91b3-CMa84e3fce91b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#194 [06:31] <Computer_Genius> I can't run minecraft
#195 [06:32] <Computer_Genius> It saws "pixel format not arclerrated"
#196 [06:33] <Computer_Genius> Crash report: https://paste.ubuntu.com/p/g8dBmXkFYj/
#197 [06:33] <Computer_Genius> dxdiag report: https://paste.ubuntu.com/p/3mpkwZMJdp/
#198 [06:45] <Computer_Genius> help!
#199 [06:46] <Andrio> Computer_Genius, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#200 [06:47] <Computer_Genius> oh
#201 [06:48] <Computer_Genius> what if i cant do both those things?
#202 [06:48] <Computer_Genius> am I doomed to watching youtube videos forever?
#203 [06:48] <Andrio> Computer_Genius, you can try Terraria.
#204 [06:48] <Andrio> Or the Windows 10 Edition
#205 [06:49] <Computer_Genius> ok
#206 [06:50] <Computer_Genius> thanks
#207 [07:17] * Al6 [webchat@93-41-0-191.ip79.fastwebnet.it] has joined #minecrafthelp
#208 [07:18] <Al6> everytime i try to join a single players world, or any server my minecraft crashes after a few seconds of logging into the world/server, this is not an hardware based issue due to me having changed to a good PC just a couple of months ago, i've already tried re- installing mc from scratch
#209 [07:18] <Al6> anyone knows how to fix it?
#210 [07:19] * lahwran [sid187733@id-187733.tooting.irccloud.com] has joined #minecrafthelp
#211 [07:20] * Al6 [webchat@93-41-0-191.ip79.fastwebnet.it] has quit. (Client Quit)
#212 [08:05] * thjgby [webchat@104-186-237-50.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#213 [08:06] <thjgby> https://paste.ubuntu.com/p/yJTDdPSPg3/
#214 [08:11] <Andrio> thjgby, install the Catalyst software suite from https://support.amd.com/en-us/download/desktop?os=Windows%208%20-%2064
#215 [08:16] * henke [webchat@90-227-216-171-no62.tbcn.telia.com] has joined #minecrafthelp
#216 [08:16] <henke> I cant login to my minecraft account and i wont recieve any email when i try to send after one
#217 [08:27] * thjgby [webchat@104-186-237-50.lightspeed.gnbonc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#218 [08:28] * Al6 [webchat@93-41-0-191.ip79.fastwebnet.it] has joined #minecrafthelp
#219 [08:29] <Al6> minecraft keeps crashing after a few seconds each and every time i join a singleplayer world or multiplayer server, the issue is non PC based due to me having changed it just a couple of months ago, any clues on how to fix this?
#220 [08:38] * techno156 [~techno156@185.57.5.138] has joined #minecrafthelp
#221 [08:45] * Al6 [webchat@93-41-0-191.ip79.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#222 [08:47] * DracoTech [~techno156@185.57.5.138] has joined #minecrafthelp
#223 [08:49] * DracoTech is now known as techno156
#224 [08:53] * ceresen [webchat@user-12lmm8i.cable.mindspring.com] has joined #minecrafthelp
#225 [08:54] <ceresen> does the java version of minecraft not work with new computers that came with windows 10?
#226 [08:55] <tyteen4a03> ceresen: should work, do you have a specific computer in mind?
#227 [08:55] <ceresen> it wont run with the computer that i have, wont get past the loading screen
#228 [08:56] <tyteen4a03> ??> ceresen tools/hjt
#229 [08:56] <Absol> ceresen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#230 [08:56] <Absol> ceresen: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#231 [08:58] * Arkal_YT [webchat@199.172.18.109.rev.sfr.net] has joined #minecrafthelp
#232 [08:59] <Arkal_YT> When I run minecraft, everything works but when I see the splash screen with "Mojang" written, my game crashes and comes back to the luncher. Can you help me ?
#233 [08:59] <tyteen4a03> ??> Arkal_YT launcher/crash-log
#234 [08:59] <Absol> Arkal_YT: We need to see your crash log, which is created after a crash.
#235 [08:59] <Absol> Arkal_YT: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#236 [09:01] * Arkal_YT [webchat@199.172.18.109.rev.sfr.net] has quit. (Client Quit)
#237 [09:03] * Arkal_YT [webchat@199.172.18.109.rev.sfr.net] has joined #minecrafthelp
#238 [09:04] <Arkal_YT> Absol https://paste.ubuntu.com/p/ZK7JdvJpcn/
#239 [09:07] <tyteen4a03> Arkal_YT: are you using mods or resource packs?
#240 [09:07] <ceresen> ok heres the link https://paste.ubuntu.com/p/zJCcgxR7x3/
#241 [09:08] <tyteen4a03> ??> ceresen av/adwcleaner
#242 [09:08] <Absol> ceresen: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#243 [09:08] <Absol> ceresen: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#244 [09:09] <Arkal_YT> Usually I use optically but then I did not use it. I also use forge for the edit world and other mods
#245 [09:09] <Arkal_YT> Optifine
#246 [09:09] <tyteen4a03> Arkal_YT: if a world is modded, a vanilla client can no longer open it
#247 [09:09] <tyteen4a03> Arkal_YT: can you try to see if you can recreate this on a new world?
#248 [09:10] <Arkal_YT> I had uninstall then install minecraft so there were no mods
#249 [09:10] <Arkal_YT> I can't launch Minecraft
#250 [09:11] <tyteen4a03> ??> Arkal_YT win/dxdiag
#251 [09:11] <Absol> Arkal_YT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#252 [09:11] <Arkal_YT> Okay ty
#253 [09:12] * ceresen [webchat@user-12lmm8i.cable.mindspring.com] has joined #minecrafthelp
#254 [09:12] <ceresen> ok cleaned and restarted
#255 [09:13] <tyteen4a03> ceresen: give Minecraft a try again
#256 [09:13] <Arkal_YT> This is my crash reports : https://paste.ubuntu.com/p/ZK7JdvJpcn/
#257 [09:14] <tyteen4a03> Arkal_YT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#258 [09:15] <ceresen> ok wow thanks its working perfectly now
#259 [09:16] <ceresen> @absol thanks so much
#260 [09:16] <Arkal_YT> EUh... I'm french, so all are in french
#261 [09:16] <tyteen4a03> Arkal_YT: that's fine
#262 [09:16] * ceresen [webchat@user-12lmm8i.cable.mindspring.com] has quit. (Client Quit)
#263 [09:17] <Arkal_YT> Okay
#264 [09:18] <Arkal_YT> It's the DxDiag Report https://paste.ubuntu.com/p/NCW56wM9G9/
#265 [09:19] <Arkal_YT> The problem : When I start the game, minecraft crash
#266 [09:22] <tyteen4a03> Arkal_YT: a second
#267 [09:23] <Arkal_YT> No problem
#268 [09:25] <tyteen4a03> Arkal_YT: try the Radeon Software on https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#269 [09:26] <Arkal_YT> Do you think the problem comes from the graphics card?
#270 [09:27] <tyteen4a03> Arkal_YT: yes
#271 [09:27] <Arkal_YT> But I never had a problem with my graphics card
#272 [09:28] <tyteen4a03> Arkal_YT: give the driver a try, if that doesn't work we'll try something else
#273 [09:28] <Arkal_YT> Ok
#274 [09:38] <Arkal_YT> The download was finished !
#275 [09:38] <tyteen4a03> Arkal_YT: ok, install the driver and restart
#276 [09:38] <Arkal_YT> Restart my computer ?
#277 [09:40] <tyteen4a03> Arkal_YT: yes
#278 [09:40] <Arkal_YT> Ok
#279 [09:50] * Setrus_Games [webchat@177.83.153.39] has joined #minecrafthelp
#280 [09:50] <Arkal_YT> It's finished, I restart my computer and I try to start Minecraft
#281 [09:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#282 [09:52] <Setrus_Games> hello, my account is unable to access the Minecraf.net and Minecraft Launcher... I put mi e-mail and password correctly, and apeears "Error! Unknown e-mail address or password." I triend to change my password, but Mojand didn't send me, any e-mail to change my password
#283 [09:53] <tyteen4a03> ??> Setrus_Games login/throttle
#284 [09:53] <Absol> Setrus_Games: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#285 [09:53] <Absol> Setrus_Games: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#286 [09:55] <Setrus_Games> Okay, thanks, I will try it
#287 [09:56] * virtus [webchat@host81-151-152-166.range81-151.btcentralplus.com] has joined #minecrafthelp
#288 [09:57] <virtus> Right who is in this chat then
#289 [09:58] <virtus> I have bought Minecraft for the XBOX one and the XBOX 360 previously, as well as on the PC java edition on another PC. Is there anyway i can get a copy without buying it for a 4th time and spending £20?
#290 [09:59] <Andrio> virtus, except for the Windows 10 Edition, you'll need to buy other editions separately.
#291 [10:00] <Andrio> virtus, you can play the Java Edition on any PC that can run itthough
#292 [10:01] <virtus> I have already bought the java edition on another PC on the same account but it wont let me install it again and says i have to pay for it
#293 [10:02] <Andrio> virtus, are you sure you're using the right email address?
#294 [10:02] <virtus> im pretty sure yes
#295 [10:03] <virtus> because i made this email then and bought the game at Christmas a few years back
#296 [10:04] <Andrio> virtus, can you log in at https://account.mojang.com/ ?
#297 [10:05] <virtus> im already logged in
#298 [10:05] <Andrio> virtus, does https://account.mojang.com/me show your profile name?
#299 [10:07] <virtus> no it says "redeem Gift Code or Prepaid Card"
#300 [10:07] <Andrio> ??> virtus account/send-email
#301 [10:07] <Absol> virtus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#302 [10:07] <Absol> virtus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#303 [10:09] <virtus> oh nevermind, realised i logged in on the wrong account! I take computer science as well as a GCSE! Problem solved thanks :)
#304 [10:09] * virtus [webchat@host81-151-152-166.range81-151.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#305 [10:20] * HICRAZYPEEPS [webchat@41.250.129.46] has joined #minecrafthelp
#306 [10:23] <HICRAZYPEEPS> My game launches but after 3 seconds it crashes and the launcher says It was an unexpected issue occurred.
#307 [10:23] <tyteen4a03> ??> HICRAZYPEEPS launcher/crash-log
#308 [10:23] <Absol> HICRAZYPEEPS: We need to see your crash log, which is created after a crash.
#309 [10:23] <Absol> HICRAZYPEEPS: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#310 [10:31] <HICRAZYPEEPS> So I appear to not have the folder you're talking about. I'm guessing my game is incomplete and needs additional files to download because when I press the green arrow in the directory line, the folders/ files that appear are: assets, libraries, logs, resourcepacks, saves, versions, launcher_log.txt, launcher_profiles.json
#311 [10:33] * HICRAZYPEEPS [webchat@41.250.129.46] has joined #minecrafthelp
#312 [10:34] <tyteen4a03> HICRAZYPEEPS: follow the instructions here: http://hopper.minecraft.net/help/guides/minecraft-logs/
#313 [10:37] * longbow06 [webchat@50-81-225-204.client.mchsi.com] has joined #minecrafthelp
#314 [10:37] <longbow06> it not letting me play
#315 [10:38] * longbow06 [webchat@50-81-225-204.client.mchsi.com] has quit. (Client Quit)
#316 [10:40] <HICRAZYPEEPS> https://paste.ubuntu.com/p/DxXhkKXR5D/
#317 [10:40] * Clarkcj [sid19766@id-19766.highgate.irccloud.com] has quit. ()
#318 [10:40] * Clarkcj [sid19766@id-19766.ealing.irccloud.com] has joined #minecrafthelp
#319 [10:40] <tyteen4a03> HICRAZYPEEPS: did you follow the instructions on Minecraft Hopper?
#320 [10:41] <HICRAZYPEEPS> yes
#321 [10:41] <HICRAZYPEEPS> https://paste.ubuntu.com/p/h5JhDkRYfx/
#322 [10:41] <tyteen4a03> ??> HICRAZYPEEPS tools/hjt
#323 [10:41] <Absol> HICRAZYPEEPS: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#324 [10:41] <Absol> HICRAZYPEEPS: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#325 [10:42] * star8880 [webchat@178-164-116.59.3p.ntebredband.no] has joined #minecrafthelp
#326 [10:43] <HICRAZYPEEPS> how do I scan? do I just copy paste the log file?
#327 [10:43] <star8880> are the servers for 1.12.2 down?
#328 [10:44] <HICRAZYPEEPS> Nevermind, after running it in admin it started working again
#329 [10:44] <HICRAZYPEEPS> thanks
#330 [10:44] * HICRAZYPEEPS [webchat@41.250.129.46] has quit. (Quit: webchat.esper.net)
#331 [10:44] <tyteen4a03> star8880: MC looks fine here
#332 [10:45] <star8880> its says its down idk if its just for nordic cuntries but its has been there for 2 days now
#333 [10:45] <Absol> star8880: Please keep it civil
#334 [10:47] <tyteen4a03> star8880: what says it's down?
#335 [10:47] <star8880> why cant i connect to ohter sevrers tried restart the minecraft 10 times
#336 [10:47] <star8880> all servers is down
#337 [10:47] <tyteen4a03> star8880: are you trying to log into Minecraft, or are you trying to connect to a server in Multiplayer?
#338 [10:48] <star8880> truing to connect to a sever in multiplayer
#339 [10:48] <star8880> trying*
#340 [10:48] <tyteen4a03> star8880: server IP please?
#341 [10:49] * ElectroFox22 [webchat@2.49.71.71] has joined #minecrafthelp
#342 [10:49] <ElectroFox22> Hello?
#343 [10:49] <star8880> one of them is play.voidrealms.net
#344 [10:49] <tyteen4a03> hi ElectroFox22
#345 [10:49] <ElectroFox22> java.lang.NullPointerException: group
#346 [10:49] <ElectroFox22> everytime i join a server
#347 [10:49] <ElectroFox22> idk what to do
#348 [10:49] <star8880> electro happend to me for 2 days now
#349 [10:50] <tyteen4a03> ElectroFox22: is the server modded?
#350 [10:50] <ElectroFox22> hypixel
#351 [10:50] <tyteen4a03> star8880: looks up from here; could you try mctest.ae97.net?
#352 [10:50] <star8880> id thinks so
#353 [10:50] <tyteen4a03> ??> ElectroFox22 tools/hjt
#354 [10:50] <Absol> ElectroFox22: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#355 [10:50] <Absol> ElectroFox22: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#356 [10:51] <star8880> tried
#357 [10:51] <star8880> did not work
#358 [10:51] <tyteen4a03> star8880: what's the error message?
#359 [10:51] <ElectroFox22> https://paste.ubuntu.com/p/bYZZXb6ChX/
#360 [10:52] <star8880> give me a moment gonna make to english
#361 [10:52] <tyteen4a03> ElectroFox22: can you try mctest.ae97.net?
#362 [10:53] <ElectroFox22> tyteen it says "multiplayer.disconnect.outdated_client"
#363 [10:53] <tyteen4a03> ElectroFox22: are you on 1.12.2?
#364 [10:53] <ElectroFox22> nope
#365 [10:53] <ElectroFox22> 1.8.9
#366 [10:53] <tyteen4a03> ElectroFox22: we don't support old versions here
#367 [10:53] <ElectroFox22> oh
#368 [10:54] <ElectroFox22> lemme see
#369 [10:54] <ElectroFox22> with 1.12
#370 [10:54] <star8880> failed to login: the authentication servers are currently down for maintenance
#371 [10:55] <star8880> thats what it says
#372 [10:55] <ElectroFox22> i joined
#373 [10:55] <ElectroFox22> mctest.ae97.net
#374 [10:55] <tyteen4a03> ElectroFox22: then you need to contact Hypixel about what mods they require
#375 [10:56] <ElectroFox22> like wdym mods?
#376 [10:56] <star8880> absol
#377 [10:56] <tyteen4a03> ElectroFox22: don't know - you need to ask them
#378 [10:56] <tyteen4a03> ??> star8880 tools/hjt
#379 [10:56] <Absol> star8880: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#380 [10:56] <ElectroFox22> like optifine?
#381 [10:56] <Absol> star8880: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#382 [10:56] <ElectroFox22> forge
#383 [10:56] <tyteen4a03> star8880: also, Minecraft username please?
#384 [10:56] <tyteen4a03> ElectroFox22: don't know - you need to ask them
#385 [10:56] <ElectroFox22> k
#386 [10:56] <ElectroFox22> tyvm
#387 [10:56] * kira [webchat@host81-141-168-246.in-addr.btcentralplus.com] has joined #minecrafthelp
#388 [10:56] <ElectroFox22> bye
#389 [10:56] <star8880> is star8880
#390 [10:56] * IlBruGamer [webchat@93-41-102-124.ip81.fastwebnet.it] has joined #minecrafthelp
#391 [10:57] <tyteen4a03> star8880: ok, follow the instructions with hijackthis
#392 [10:57] <kira> It says that my minecraft as it cant delete a corrupted file
#393 [10:57] <kira> It says that my minecraft cant open as it cant delete a corrupted file
#394 [10:58] <tyteen4a03> ??> kira tools/hjt
#395 [10:58] <Absol> kira: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#396 [10:58] <Absol> kira: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#397 [10:58] <IlBruGamer> my skin does not work when I go to load my skin I play the game with the skin steve
#398 [10:58] <star8880> wy is it a virus in it
#399 [10:59] <tyteen4a03> star8880: no
#400 [10:59] <IlBruGamer> Help
#401 [11:00] <star8880> scean it and it says its has a virus in it the hijackthis or what this is called
#402 [11:00] <tyteen4a03> star8880: what antivirus are you using?
#403 [11:00] * kira [webchat@host81-141-168-246.in-addr.btcentralplus.com] has quit. (Client Quit)
#404 [11:00] <star8880> windows antivirus
#405 [11:00] <tyteen4a03> star8880: click on More Info, Run
#406 [11:00] <tyteen4a03> IlBruGamer: Minecraft username please?
#407 [11:00] <IlBruGamer> IlBruGamer
#408 [11:01] <star8880> im still gonna try it
#409 [11:01] * IlBruGamer [webchat@93-41-102-124.ip81.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#410 [11:02] <star8880> but if my pc gets broken by this you guys/mojang is gonna pay me a new one
#411 [11:06] <Andrio> SmartScreen likes to play it 'very safe' at times. It blocked the IRC client I contributed to as well.
#412 [11:06] <Andrio> It's not the SmartestScreen
#413 [11:06] <star8880> who im i gonna send it to
#414 [11:06] <star8880> https://paste.ubuntu.com/p/k8BGgtgmPP/
#415 [11:07] <star8880> now..
#416 [11:08] <tyteen4a03> ??> star8880 info/mcleaks
#417 [11:08] <Absol> star8880: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#418 [11:08] <Absol> star8880: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#419 [11:08] <tyteen4a03> ??> star8880 win/hosts
#420 [11:08] <Absol> star8880: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#421 [11:08] <Absol> star8880: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#422 [11:09] * IlBruGamer [webchat@93-41-102-124.ip81.fastwebnet.it] has joined #minecrafthelp
#423 [11:10] <star8880> https://paste.ubuntu.com/p/kvH2HMKVvx/
#424 [11:11] <tyteen4a03> star8880: ok, remove that two lines from your hosts file
#425 [11:11] <tyteen4a03> star8880: then save
#426 [11:11] <tyteen4a03> star8880: also, have you uninstalled MCLeaks?
#427 [11:11] <IlBruGamer> My Skin does not work when I try to put the Skin in the Launcher When I start the game I have Steve's skin
#428 [11:11] <IlBruGamer> help me
#429 [11:11] <star8880> i will
#430 [11:12] <IlBruGamer> help
#431 [11:12] <star8880> could i give you guys another scean
#432 [11:13] <star8880> to check if it gone
#433 [11:13] <IlBruGamer> ok
#434 [11:13] <tyteen4a03> star8880: if you can connect to Minecraft after removing MCLeaks, removing the hosts entries, changing your passwords and restarting your computer, it should be fine
#435 [11:14] <star8880> ok
#436 [11:15] <IlBruGamer> can you help me
#437 [11:15] <star8880> but if i downloaded the mcleaks but never gave it acess to my user (connect or anything) will it still be safe?
#438 [11:15] <tyteen4a03> star8880: no
#439 [11:15] <tyteen4a03> star8880: by attempting to play Minecraft, you did give them your information
#440 [11:16] <star8880> oh ok how do i change password
#441 [11:16] <tyteen4a03> ??> star8880 account/change-password
#442 [11:17] <tyteen4a03> er
#443 [11:17] * techno156 [~techno156@185.57.5.138] has quit. (Quit: Leaving)
#444 [11:17] <tyteen4a03> star8880: https://account.mojang.com/password
#445 [11:17] <IlBruGamer> help
#446 [11:22] <star8880> bru say what the problem its and then they anwser
#447 [11:30] <star8880> tyteen can you check it out if its still in
#448 [11:30] <star8880> giving you a link'
#449 [11:30] <tyteen4a03> star8880: did you restart your PC?
#450 [11:31] <star8880> yes
#451 [11:31] <star8880> actully it crashed
#452 [11:31] <star8880> but here the link
#453 [11:31] <star8880> https://paste.ubuntu.com/p/MPmvb5H6NP/
#454 [11:32] <tyteen4a03> star8880: you didn't restart your PC
#455 [11:32] <tyteen4a03> star8880: or else I would see you disconnect
#456 [11:32] <star8880> it crashed and i started it again
#457 [11:32] <star8880> ...
#458 [11:33] <star8880> let me restart
#459 [11:33] <star8880> see you in 10 min
#460 [11:33] <star8880> bad laptop
#461 [11:33] * star8880 [webchat@178-164-116.59.3p.ntebredband.no] has quit. (Quit: webchat.esper.net)
#462 [11:44] * shoeshuffler [webchat@c-73-58-216-112.hsd1.tn.comcast.net] has joined #minecrafthelp
#463 [11:44] <shoeshuffler> um i slept my name wrong and would like to change it
#464 [11:45] <shoeshuffler> ?????
#465 [11:46] <shoeshuffler> how can i change my name that i slept Wong ????????
#466 [11:47] * star8880 [webchat@178-164-116.59.3p.ntebredband.no] has joined #minecrafthelp
#467 [11:48] <star8880> tyteen im back
#468 [11:48] <tyteen4a03> ??> star8880 tools/hjt
#469 [11:48] <Absol> star8880: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#470 [11:48] <Absol> star8880: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#471 [11:48] <tyteen4a03> ??> shoeshuffler account/send-email
#472 [11:48] <Absol> shoeshuffler: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#473 [11:48] <Absol> shoeshuffler: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#474 [11:49] <shoeshuffler> okay
#475 [11:51] <star8880> https://paste.ubuntu.com/p/Z5W9KdbS3G/
#476 [11:53] <tyteen4a03> ??> star8880 win/hosts
#477 [11:53] <Absol> star8880: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#478 [11:53] <Absol> star8880: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#479 [11:53] <tyteen4a03> star8880: actually, not that
#480 [11:53] <tyteen4a03> ??> star8880 win/hosts/edit
#481 [11:53] <Absol> star8880: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#482 [11:53] <Absol> star8880: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#483 [11:54] <star8880> ok
#484 [11:54] <tyteen4a03> star8880: in there, remove the two lines with the word Mojang in it, save it, and restart the computer
#485 [11:58] <star8880> got a problem whith that
#486 [11:58] <star8880> it says i cant save it
#487 [11:58] <tyteen4a03> star8880: did you open Notepad as Administrator?
#488 [11:59] <star8880> it will not let me
#489 [11:59] <star8880> cant rigth click it
#490 [11:59] <star8880> thats the way i can only for administartor
#491 [11:59] <tyteen4a03> star8880: are you searching for Notepad.exe in the start menu?
#492 [12:00] <star8880> yes
#493 [12:00] <tyteen4a03> star8880: does notepad.exe show up in the results?
#494 [12:00] <shoeshuffler> Mojang isn't in any of the lines
#495 [12:00] <star8880> yes
#496 [12:00] <tyteen4a03> ??> shoeshuffler irc/multitasking/!
#497 [12:00] <Absol> shoeshuffler: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#498 [12:00] <Absol> shoeshuffler: Don't respond to messages directed at other people.
#499 [12:00] <tyteen4a03> star8880: right click on it
#500 [12:01] <star8880> done
#501 [12:01] <tyteen4a03> star8880: then select Run as Administrator
#502 [12:01] <star8880> done
#503 [12:01] <tyteen4a03> ??> star8880 win/hosts/edit
#504 [12:01] <Absol> star8880: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#505 [12:01] <Absol> star8880: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#506 [12:01] <tyteen4a03> star8880: then follow the rest of the instructions ^
#507 [12:03] <star8880> ok done
#508 [12:03] <star8880> now what
#509 [12:03] <tyteen4a03> star8880: remove the two lines that has the word mojang in it, then Ctrl+S to save
#510 [12:04] <star8880> ok
#511 [12:04] <star8880> done
#512 [12:04] <star8880> now
#513 [12:05] <tyteen4a03> star8880: change the password on account.mojang.com
#514 [12:06] <star8880> done
#515 [12:08] <tyteen4a03> star8880: restart the computer, and try Minecraft again
#516 [12:09] <star8880> you saved me ty
#517 [12:09] <star8880> dirint have to restart
#518 [12:10] <star8880> but ty so much for helping me
#519 [12:10] <tyteen4a03> star8880: no worries
#520 [12:26] * shoeshuffler [webchat@c-73-58-216-112.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#521 [12:58] * Raex11 [webchat@c-71-58-142-47.hsd1.pa.comcast.net] has joined #minecrafthelp
#522 [12:59] * zock_zock [webchat@p57B2885B.dip0.t-ipconnect.de] has joined #minecrafthelp
#523 [12:59] <zock_zock> pls help me
#524 [13:00] <zock_zock> I can't start Minecraft since I downloaded labymod
#525 [13:00] <zock_zock> can you help me?
#526 [13:00] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#527 [13:01] <JimenexRockerzx> I Can't Jion Other Peoples Worlds On Multiplayer! Please Help Me!
#528 [13:01] <Raex11> Hey, I do not have access to my old email I have with my account, and I dont know where to change my email to my current one. in order to log in i need to know security questions, that I dont know the answer to, and in order to change them, I need to go back to my old email, which I dont have. How can I update my email to my current one, and update
#529 [13:01] <Raex11> my security questions?
#530 [13:02] <JimenexRockerzx> Who ever Knows How To Fix This Please Tell Me. Thank you
#531 [13:03] * Raex11 [webchat@c-71-58-142-47.hsd1.pa.comcast.net] has quit. (Client Quit)
#532 [13:03] <JimenexRockerzx> Please Reply JimenexRockerzx On This Chat If You Know How To Fix This.
#533 [13:04] <zock_zock> since I downloaded LabyMod I can't start my Minecraft. In the launcher log: Unable to download. I don't know how to fix this. Please help me!
#534 [13:06] <JimenexRockerzx> One Of My Minecraft Crashed too! Please Tell Me If It Can Be Fixed.
#535 [13:07] <tyteen4a03> ??> zock_zock mods
#536 [13:07] <Absol> zock_zock: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#537 [13:07] * tumbleweed [~bildramer@p200300ED83CE14004D92D0F17DF62B97.dip0.t-ipconnect.de] has joined #minecrafthelp
#538 [13:07] <tyteen4a03> JimenexRockerzx: is it only one server?
#539 [13:08] <JimenexRockerzx> Yes
#540 [13:08] <JimenexRockerzx> NO
#541 [13:08] <tyteen4a03> JimenexRockerzx: can you connect to mctest.ae97.net?
#542 [13:08] <JimenexRockerzx> Many Servers Say That There Is A Error
#543 [13:08] <JimenexRockerzx> Let Me See
#544 [13:09] <JimenexRockerzx> It Does Not
#545 [13:09] * bildramer [~bildramer@p200300ED83CE1400B4D2BED3ADBF423D.dip0.t-ipconnect.de] has quit. (Ping timeout: 194 seconds)
#546 [13:09] <tyteen4a03> JimenexRockerzx: what is the error message?
#547 [13:09] <JimenexRockerzx> What Do You Mean
#548 [13:10] <JimenexRockerzx> The Multiplayer Error Message?
#549 [13:10] <tyteen4a03> JimenexRockerzx: yes
#550 [13:11] <JimenexRockerzx> Java.lang.NullPionterException
#551 [13:11] <tyteen4a03> ??> JimenexRockerzx tools/hjt
#552 [13:11] <Absol> JimenexRockerzx: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#553 [13:11] <Absol> JimenexRockerzx: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#554 [13:11] <tyteen4a03> JimenexRockerzx: also, are you modded?
#555 [13:11] <JimenexRockerzx> ????
#556 [13:11] <tyteen4a03> JimenexRockerzx: are you modded?
#557 [13:12] <JimenexRockerzx> I dont Know
#558 [13:12] <tyteen4a03> JimenexRockerzx: probably not then; follow the instructions Absol gave you
#559 [13:12] * zock_zock [webchat@p57B2885B.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#560 [13:12] <JimenexRockerzx> Okay
#561 [13:13] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#562 [13:15] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#563 [13:16] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has quit. (Client Quit)
#564 [13:17] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#565 [13:17] <JimenexRockerzx> I need Help
#566 [13:18] <JimenexRockerzx> Is AnyBody Here?
#567 [13:21] <JimenexRockerzx> Can SomeBody Chat Please
#568 [13:22] <tyteen4a03> JimenexRockerzx: do you have the HijackThis report?
#569 [13:23] <JimenexRockerzx> Yes
#570 [13:23] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#571 [13:24] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#572 [13:29] <JimenexRockerzx> Sorry Who Was Speaking With Me?
#573 [13:29] <JimenexRockerzx> I Lost Connection
#574 [13:31] <JimenexRockerzx> What Do I Do With The HiJackThis
#575 [13:32] <tyteen4a03> ??> JimenexRockerzx tools/hjt
#576 [13:32] <Absol> JimenexRockerzx: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#577 [13:32] <Absol> JimenexRockerzx: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#578 [13:33] <JimenexRockerzx> Thank you Absol
#579 [13:35] <JimenexRockerzx> Absol I got On The HiJack And Downloaded it But It Doesn't Work. I don't Know Why It DOesn't Work
#580 [13:35] <tyteen4a03> JimenexRockerzx: can you get your parents to help you?
#581 [13:35] <JimenexRockerzx> My Parents Are Working
#582 [13:35] <tyteen4a03> JimenexRockerzx: wait for them to come back
#583 [13:35] <JimenexRockerzx> K
#584 [13:36] <JimenexRockerzx> What do I do With The https://paste.ubuntu.com/
#585 [13:37] <tyteen4a03> JimenexRockerzx: wait for them to come back, and we'll tell you
#586 [13:38] <JimenexRockerzx> Okay
#587 [13:38] <JimenexRockerzx> Thanks Though
#588 [13:43] <JimenexRockerzx> tyeen Talk to me anytime to see what you can do
#589 [13:43] * MacK [webchat@dynamic-67.63.104.244.zitomedia.net] has joined #minecrafthelp
#590 [13:43] <JimenexRockerzx> to fix the minecraft error
#591 [13:44] <MacK> when I try to play it says UNABLE TO LOCATE JAVA RUNTIME what do I do?
#592 [13:44] <MacK> HELLO??? HELP
#593 [13:44] <tyteen4a03> MacK: are you using the official launcher from https://minecraft.net/download?
#594 [13:45] <MacK> yes
#595 [13:46] <tyteen4a03> ??> MacK win/reinst
#596 [13:46] <Absol> MacK: You may need to reinstall the locally installed files that Minecraft puts into place.
#597 [13:46] <Absol> MacK: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#598 [13:48] <MacK> Thank you so much <3 :D
#599 [14:01] <JimenexRockerzx> Is there Anyone That Knows How To Fix The Multiplayer error Easier Than Doing Many Other Things?
#600 [14:01] <JimenexRockerzx> On Websites
#601 [14:05] <tyteen4a03> JimenexRockerzx: again, wait for your parents to come back to talk to us
#602 [14:06] <JimenexRockerzx> They Are Back
#603 [14:06] <tyteen4a03> JimenexRockerzx: have them talk to us
#604 [14:06] <JimenexRockerzx> How
#605 [14:06] <tyteen4a03> JimenexRockerzx: ask them to come to the computer
#606 [14:06] <JimenexRockerzx> K
#607 [14:06] <JimenexRockerzx> So
#608 [14:07] <JimenexRockerzx> Now What
#609 [14:07] <tyteen4a03> JimenexRockerzx: let your parents take over and talk to us
#610 [14:07] <JimenexRockerzx> Okay
#611 [14:07] <JimenexRockerzx> They Are On Now you can talk to them
#612 [14:07] <tyteen4a03> JimenexRockerzx: hi is this JimenexRockerzx's parents?
#613 [14:07] <JimenexRockerzx> Yes
#614 [14:08] <JimenexRockerzx> What Can I do For You?
#615 [14:08] <tyteen4a03> JimenexRockerzx: you are not
#616 [14:08] <tyteen4a03> JimenexRockerzx: there's no use trying to fool us
#617 [14:08] <JimenexRockerzx> I'm Not Fooling
#618 [14:08] <tyteen4a03> JimenexRockerzx: you are
#619 [14:09] <tyteen4a03> JimenexRockerzx: we can tell it's not your parents
#620 [14:10] <lol768> 😂
#621 [14:10] <tyteen4a03> lol768: ohai
#622 [14:10] <lol768> I admire your patience, tyteen4a03 :P
#623 [14:11] <tyteen4a03> lol768: this is taking up less than 1% of my hour, so I'm fine
#624 [14:11] <tyteen4a03> lol768: mostly doing other things
#625 [14:11] <lol768> \o/
#626 [14:11] * JimenexRockerzx [webchat@cpe-24-88-68-125.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#627 [14:12] * Vanoss [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#628 [14:13] <lol768> Welcome back JimenexRockerzx
#629 [14:14] * Vanoss [webchat@cpe-24-88-68-125.sc.res.rr.com] has quit. (Client Quit)
#630 [14:17] * Setrus_Games [webchat@177.83.153.39] has joined #minecrafthelp
#631 [14:23] * brocek123 [webchat@197.5.broadband11.iol.cz] has joined #minecrafthelp
#632 [14:23] <brocek123> nejde
#633 [14:23] <tyteen4a03> hi brocek123
#634 [14:23] <Setrus_Games> Hello, about 4 months ago I tried to log in on my minecraft account and I put the correct e-mail and password, I have sure it's correct, but appears that it's wrong, I tried to change my password, but mojang haven't sent me any email, and
#635 [14:24] <brocek123> hi is cech rebublick
#636 [14:24] <Setrus_Games> and I try everyday to enter but never works
#637 [14:24] <tyteen4a03> ??> Setrus_Games account/send-email
#638 [14:24] <Absol> Setrus_Games: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#639 [14:24] <Odysseius> brocek123, We can only offer support in English, sorry.
#640 [14:24] <Absol> Setrus_Games: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#641 [14:24] <tyteen4a03> ??> brocek123 lang/cz
#642 [14:24] <tyteen4a03> that doesn't exist, hm
#643 [14:24] <brocek123> yes
#644 [14:24] <tyteen4a03> oh well
#645 [14:24] <Odysseius> ...yeah, thought so
#646 [14:25] <brocek123> bay
#647 [14:25] * brocek123 [webchat@197.5.broadband11.iol.cz] has quit. (Client Quit)
#648 [14:26] <Setrus_Games> I bought Minecraft in 2013 I don't have this anymore, I bought by "Central Keys"
#649 [14:26] <tyteen4a03> Setrus_Games: email Mojang anyways, leave the Transaction ID blank
#650 [14:28] * thelounge53 [webchat@047-132-082-199.res.spectrum.com] has joined #minecrafthelp
#651 [14:29] <thelounge53> Unable to save download. be_by.lang
#652 [14:29] <thelounge53> Name: be_by.lang
#653 [14:29] <thelounge53> What does this mean?
#654 [14:29] <Odysseius> ??> thelounge53 av/bytefence
#655 [14:29] <Absol> thelounge53: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#656 [14:29] <thelounge53> thanks
#657 [14:29] <thelounge53> ill give you my gamer girl pee
#658 [14:29] * bildramer [~bildramer@p200300ED83CE14005C6F4C329ED726CA.dip0.t-ipconnect.de] has joined #minecrafthelp
#659 [14:30] <Odysseius> thelounge53, I'm fine, thanks, and please keep it civil.
#660 [14:30] * tumbleweed [~bildramer@p200300ED83CE14004D92D0F17DF62B97.dip0.t-ipconnect.de] has quit. (Ping timeout: 198 seconds)
#661 [14:35] * Doomnik [webchat@2.29.252.153] has joined #minecrafthelp
#662 [14:37] <Doomnik> Right so, Mojang reset my password because of suspicious activity, but in order to change it I need my security questions which I can't remember. But in order to change my security questions I need to confirm it with my password (which has been reset so it's an unknown) In order to contact Mojang I need to include transaction ID which I dont have b
#663 [14:37] <Doomnik> ecause I bought the game literally years ago, and on a completely different debit card to what I have now.
#664 [14:37] <Doomnik> I'm basically locked out with a catch 22 situation
#665 [14:37] <tyteen4a03> ??> Doomnik account/send-email
#666 [14:37] <Absol> Doomnik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#667 [14:37] <Absol> Doomnik: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#668 [14:38] <tyteen4a03> Doomnik: leave Transaction ID blank and explain the situation
#669 [14:38] <Doomnik> Is that allowed?
#670 [14:38] <tyteen4a03> Doomnik: yes
#671 [14:38] <Doomnik> Okay thanks, I will give that a try
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#673 [14:59] * Kiatasamo [webchat@p4FF125C6.dip0.t-ipconnect.de] has joined #minecrafthelp
#674 [15:00] <Kiatasamo> Got a little problem with downloading an older version of minecraft
#675 [15:00] <Odysseius> Kiatasamo, What problem exactly?
#676 [15:01] <Kiatasamo> Missing key 'artifact' on libraries[*].downloads (should be object, required as there's no classifier)
#677 [15:01] <Odysseius> Kiatasamo, Please give us the full error message:
#678 [15:01] <Odysseius> ??> Kiatasamo paste
#679 [15:01] <Absol> Kiatasamo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#680 [15:02] <Kiatasamo> thats whats its telling me when I try to play on Minecraft 1.7.2 because of buccit
#681 [15:02] <Odysseius> Kiatasamo, So you also installed a Mod?
#682 [15:03] <Kiatasamo> not on the launcher or minecraft it selfe. Just on the server I am renting. When I try to connect to the server with the newest version it tells me to download the version 1.7.2
#683 [15:04] <Odysseius> ??> Kiatasamo mac/reinst
#684 [15:04] <Absol> Kiatasamo: You may need to reinstall the locally installed files that Minecraft puts into place.
#685 [15:04] <Absol> Kiatasamo: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#686 [15:04] <Kiatasamo> just copy that into the terminal?
#687 [15:04] <Odysseius> Kiatasamo, Yes.
#688 [15:05] * oopsielazy [webchat@207-119-70-13.dyn.centurytel.net] has joined #minecrafthelp
#689 [15:05] <oopsielazy> hi i need some help
#690 [15:05] <Odysseius> oopsielazy, What with?
#691 [15:06] <oopsielazy> i just bought Minecraft on my pc but it won't let me log into anything to add mods
#692 [15:06] <Odysseius> oopsielazy, Does it work if you are not trying to add mods?
#693 [15:06] <oopsielazy> it's saying i can only use beta on the launcher and twitch wont recognize that i own it
#694 [15:06] <oopsielazy> yea it's fine
#695 [15:06] <Odysseius> oopsielazy, We do not support 3rd party launchers.
#696 [15:06] <Odysseius> oopsielazy, Please contact Twitch.
#697 [15:07] <oopsielazy> ok I've tried to use the Minecraft launcher but it won't work either
#698 [15:07] <Kiatasamo> still the same error
#699 [15:07] <oopsielazy> yes
#700 [15:07] <Odysseius> oopsielazy, We cannot help with anything related to Mods.
#701 [15:07] <oopsielazy> ok thanks..
#702 [15:07] * oopsielazy [webchat@207-119-70-13.dyn.centurytel.net] has quit. (Client Quit)
#703 [15:08] <Odysseius> Kiatasamo, It seems to be a known issue, you can find the progress made here, and any updates regarding this bug will be posted there: https://bugs.mojang.com/browse/MCL-8379
#704 [15:09] <Kiatasamo> okay thanks alot :D
#705 [15:09] * just [webchat@cpe-75-82-139-45.socal.res.rr.com] has joined #minecrafthelp
#706 [15:09] <Odysseius> Kiatasamo, Updating the tickets right now so they make more sense
#707 [15:24] * Setrus_Games [webchat@177.83.153.39] has quit. (Quit: webchat.esper.net)
#708 [15:34] * Webchat_42947 [webchat@97-103-76-152.res.bhn.net] has joined #minecrafthelp
#709 [15:35] <Webchat_42947> I bought a game gift card and it did not say Windows 10...but apparently it requires windows 10 or at least it says cannot download on this computer or PC or something.
#710 [15:35] <Webchat_42947> but the code was redeemed.
#711 [15:39] <Odysseius> Webchat_42947, Could you show us a picture of both sides of the gift card?
#712 [15:39] <Odysseius> ??> Webchat_42947 imgur
#713 [15:39] <Absol> Webchat_42947: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#714 [15:41] * Srhugiis [webchat@179.181.98.10.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#715 [15:41] <Srhugiis> Ola
#716 [15:41] <Webchat_42947> i'll try...not computer savy.
#717 [15:41] <Odysseius> Srhugiis, Hello.
#718 [15:41] <Srhugiis> N consigo acessar meu minecraft
#719 [15:41] <Odysseius> ??> Srhugiis lang/pt
#720 [15:41] <Absol> Srhugiis: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#721 [15:42] <Srhugiis> Ok
#722 [15:42] <Srhugiis> I can not play minecraft because they are giving an error, how can I solve it?
#723 [15:42] * just [webchat@cpe-75-82-139-45.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#724 [15:43] <Odysseius> Srhugiis, What is the error?
#725 [15:43] * just1 [webchat@cpe-75-82-139-45.socal.res.rr.com] has joined #minecrafthelp
#726 [15:45] <Srhugiis> Uhoh, apparently the game crashed, Sorry for the inconvenience
#727 [15:45] <Odysseius> ??> Srhugiis launcher/log
#728 [15:45] <Absol> Srhugiis: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#729 [15:45] <just1> I want to by the texture pack Super Duper graphic pack on xbox one s but i can't seem to find it?
#730 [15:46] <Odysseius> just1, That has not been released yet/
#731 [15:47] <Odysseius> just1, It is scheduled to be released this year, there is no specific date yet.
#732 [15:48] <Srhugiis> My Url: https://paste.ubuntu.com/p/PsKVsQHn6M/
#733 [15:48] <just1> ok i thought i heard them saying it would be released on may 1st. thanks for the help
#734 [15:48] <Odysseius> Srhugiis, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#735 [15:48] * just1 [webchat@cpe-75-82-139-45.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#736 [15:50] <Webchat_42947> ok the pics are uploading
#737 [15:50] <Webchat_42947> https://imgur.com/J1N1tOp
#738 [15:50] <Webchat_42947> https://imgur.com/uv4DSKP
#739 [15:50] <Odysseius> Webchat_42947, Make sure you are downloading the launcher from http://minecraft.net/en-US/downloads
#740 [15:51] <Odysseius> Webchat_42947, Oh sorry, it's https://minecraft.net/en-us/download/
#741 [15:54] * fakedahamanda [webchat@179.154.220.121] has joined #minecrafthelp
#742 [15:54] <fakedahamanda> nao sei atulizar o manicraft me ajuda
#743 [15:55] <Odysseius> fakedahamanda, We only operate in English, sorry.
#744 [15:55] * fakedahamanda [webchat@179.154.220.121] has quit. (Client Quit)
#745 [15:55] <Webchat_42947> I'm trying to download Java...
#746 [15:56] <Webchat_42947> I'm sorry, I had not realized there were more chats here...LOL
#747 [15:57] <Odysseius> Webchat_42947, You shouldn't need to download Java, the launcher comes with its own Java.
#748 [15:57] <Odysseius> Webchat_42947, Press "Download", and launch the file it downloads.
#749 [15:59] <Odysseius> ??> Webchat_42947 scold/pm
#750 [15:59] <Absol> Webchat_42947: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#751 [16:17] * thelounge53 [webchat@047-132-082-199.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#752 [16:19] * NICKANAME [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#753 [16:20] <NICKANAME> my minecraft multiplayer does not work help
#754 [16:20] <Odysseius> NICKANAME, Please be a bit more specific.
#755 [16:20] <NICKANAME> it says error message
#756 [16:20] <NICKANAME> help me
#757 [16:20] <Odysseius> NICKANAME, And what is the error message?
#758 [16:21] <NICKANAME> it might take a minute
#759 [16:21] <NICKANAME> wait
#760 [16:21] <NICKANAME> java.lang.NullPionterException
#761 [16:22] <NICKANAME> can you do something?
#762 [16:22] <Odysseius> NICKANAME, Is that the full error message?
#763 [16:22] <NICKANAME> let me look
#764 [16:24] <NICKANAME> I think yes
#765 [16:25] <Odysseius> NICKANAME, Please try to join a server, and give us a screenshot of what error comes up please.
#766 [16:25] <Odysseius> ??> NICKANAME imgur
#767 [16:25] <Absol> NICKANAME: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#768 [16:26] <NICKANAME> The Website Is not working
#769 [16:26] <NICKANAME> IDK Why
#770 [16:27] <Odysseius> NICKANAME, What do you mean?
#771 [16:28] * NICKANAME [webchat@cpe-24-88-68-125.sc.res.rr.com] has joined #minecrafthelp
#772 [16:28] <NICKANAME> I Don't Know Why The Website Doesn't Work
#773 [16:29] <Odysseius> NICKANAME, What does it say when you try to upload one of your screenshots?
#774 [16:29] <NICKANAME> It Can't Upload It
#775 [16:31] <Odysseius> NICKANAME, What does it say when you try?
#776 [16:32] <NICKANAME> It Can't Upload and many more things
#777 [16:32] <Odysseius> NICKANAME, Unless you can show me the full error that appears when you try to join a server, there is not much I can do to help you.
#778 [16:33] <NICKANAME> :(
#779 [16:33] <NICKANAME> Okay
#780 [16:35] <NICKANAME> I Will try to jion a world and write it down
#781 [16:35] <NICKANAME> Wait a sec
#782 [16:36] * TheJanko [webchat@eil19.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#783 [16:37] <TheJanko> Hey, I've got a problem with my account. I've merged my old account with a bought game with this new account, but after launcher update I cannot play the full version. Tried everything on the website, but nothing seems to help me.
#784 [16:38] <Odysseius> TheJanko, What is your Minecraft Username?
#785 [16:38] <TheJanko> The old one?
#786 [19:53] * Creondai [webchat@177.192.254.12] has joined #minecrafthelp
#787 [19:54] <Creondai> Hello. I've downloaded Minecraft from Google Play but it keeps telling me i haven't. How can i fix it?
#788 [19:56] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#789 [21:27] * thelounge35 [webchat@dsl.49.146.14.167.pldt.net] has joined #minecrafthelp
#790 [21:29] <thelounge35> when i open my minecraft this happens "the game crashed whist initailizing game"
#791 [21:29] <CubeTheThird> thelounge35, do you get a crash report?
#792 [21:29] <thelounge35> yes!
#793 [21:29] <CubeTheThird> thelounge35, copy it onto http://paste.ubuntu.com and give the URL here.
#794 [21:31] <thelounge35> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#795 [21:33] <CubeTheThird> thelounge35, do you have a dxdiag report?
#796 [21:34] <thelounge35> i dunno im just 9 years old how do i know!!
#797 [21:35] <CubeTheThird> ??> thelounge35 win/dxdiag
#798 [21:35] <Absol> thelounge35: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#799 [21:36] <CubeTheThird> thelounge35, try following that ^^^. If you have trouble, do you have someone with you that might be able to help?
#800 [21:37] <thelounge35> thank yuuu so much!!!1
#801 [21:38] <Creondai> And about me?
#802 [21:38] <thelounge35> i take it back look
#803 [21:39] <Creondai> I've downloaded Minecraft from Google Play but it keeps telling me i haven't. How can i fix it?
#804 [21:39] <CubeTheThird> Creondai, what issue are you having?
#805 [21:39] <CubeTheThird> Creondai, you've purchased it?
#806 [21:39] <Creondai> Yeah. when i download it on my Galaxy Note 5 it works
#807 [21:40] <Creondai> but when i download on my Galaxy J3 won't
#808 [21:40] <CubeTheThird> Creondai, so when you try installing it from the play store, it never changes to "Open" instead of "install"?
#809 [21:40] <Creondai> it gives me a message saying i didn't downloaded it on Googl Play
#810 [21:40] <CubeTheThird> oh
#811 [21:40] <Creondai> Yeah. it does
#812 [21:41] <Creondai> I bought the game for my son. He uses a Samsung J3
#813 [21:41] * thelounge27 [webchat@dsl.49.146.14.167.pldt.net] has joined #minecrafthelp
#814 [21:41] <CubeTheThird> Creondai, so I imagine it doesn't show up in the list of installed apps?
#815 [21:41] <Creondai> It does
#816 [21:41] * thelounge27 is now known as Kaychan1432
#817 [21:41] <Creondai> It is
#818 [21:41] <CubeTheThird> Creondai, are you able to uninstall it from there, then try installing it again?
#819 [21:42] <Creondai> i did it several times
#820 [21:42] <CubeTheThird> Kaychan1432, are you having trouble with the instructions?
#821 [21:43] <Creondai> uninstalled and installed 6 times. with each time trying to clean data on my son's phone
#822 [21:43] <Kaychan1432> no but i have new ones now!!
#823 [21:43] <CubeTheThird> Creondai, what's the exact error message you get?
#824 [21:44] <Creondai> seems you don't have a minecraft license. Please check if you have downloaded and installed Minecraft throught Store
#825 [21:45] <Creondai> I sent a mail to android-help@mojang.com
#826 [21:45] <Creondai> With screens, and data of my purchase but still haven't get any answer
#827 [21:46] <Kaychan1432> help mee PLS!!!
#828 [21:47] <Kaychan1432> MMMYYY MINECRAFT CRASHED WWHHHHYYYY MEEEE!!!!!!!
#829 [21:48] <CubeTheThird> Kaychan1432, so.... are you having trouble with the instructions then...?
#830 [21:49] <CubeTheThird> Creondai, hmm the only info I can find about this issue is an open bug report on the minecraft bug tracker. I'm sadly not finding any solutions for that specific problem. You'll have to wait for the email response I suppose
#831 [21:52] <Creondai> how can i open this bug report?
#832 [21:52] <CubeTheThird> Creondai, I'll send you a link
#833 [21:52] <CubeTheThird> Creondai, you can find it here: https://bugs.mojang.com/browse/MCPE-26469
#834 [21:52] <Kaychan1432> ITS A MINECRAFT CRASH IT SAID "UHOH IT LOOKS LIKE MINECRAFT HAS CRASHED SORRY FOR THE INCONVENIENCE
#835 [21:53] <Creondai> thank you Cube
#836 [21:53] * CubeTheThird kicked Kaychan1432 from #minecrafthelp (Reason: aychan1432 :come back when you decide you want to follow instructions)
#837 [21:53] <CubeTheThird> no problem. good luck :3
#838 [22:04] * jj [webchat@cpe-71-69-13-187.triad.res.rr.com] has joined #minecrafthelp
#839 [22:05] <jj> i have problem with prepaid minecraft card
#840 [22:06] <jj> so?
#841 [22:06] <jj> this is stupid
#842 [22:06] * jj [webchat@cpe-71-69-13-187.triad.res.rr.com] has quit. (Client Quit)
#843 [22:07] * Creondai [webchat@177.192.254.12] has quit. (Quit: webchat.esper.net)
#844 [23:13] * chasebh89 [webchat@70.35.255.62] has joined #minecrafthelp
#845 [23:13] <chasebh89> is anyone here?
#846 [23:14] <chasebh89> i need help logging in
#847 [23:15] <chasebh89> ive tried resetting email but i dont get the email from mojang
#848 [23:18] <chasebh89> anyone here?
#849 [23:37] * icantlogin [webchat@dev.sidelab.net] has joined #minecrafthelp
#850 [23:37] <icantlogin> Hi guys, I can't login for some reason. Yesterday it was saying failed login. invalid username/password and then it said could not connect to the server. now, 24h later, it says failed login, invalid username/password
#851 [23:37] <icantlogin> if you replied before, i missed it as my pc turned off
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