#1 [00:00] * bbbff [webchat@dsl.49.146.14.167.pldt.net] has joined #minecrafthelp
#2 [00:01] <bbbff> when i click play minecraft crashes and i have java installed
#3 [00:03] <bbbff> h-hello??
#4 [00:06] <bbbff> my minecraft crashes ... hello?
#5 [00:06] <bbbff> linger
#6 [00:06] * bbbff is now known as linger
#7 [00:09] <linger> is someone ganna help me out!!
#8 [00:11] * blah [webchat@dsl.49.146.14.167.pldt.net] has joined #minecrafthelp
#9 [00:12] <blah> what should i do my minecraft keep crashing
#10 [00:50] * Dantdm [webchat@dsl.49.146.14.167.pldt.net] has joined #minecrafthelp
#11 [00:50] * Absol kicked Dantdm from #minecrafthelp (Reason: antdm :You are not him. Do not impersonate because it's terrible (#435))
#12 [00:52] <blah> can some one help me out my minecraft is not fuctioning because of pixel format what should i do?
#13 [00:53] * DanTDMisthebest [webchat@dsl.49.146.14.167.pldt.net] has joined #minecrafthelp
#14 [00:54] <DanTDMisthebest> my minecraft is not working because of pixel format what should i do?
#15 [01:22] * Iplays [webchat@83-91-166-133-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#16 [01:25] <Iplays> I haven't played minecraft for about a year and now when i went back and installed it it tells me i can only play the demo. I have bought and played the game a long time ago no problem, but now it doesn't seem to work. can you help?
#17 [01:40] * DanTDMisthebest [webchat@dsl.49.146.14.167.pldt.net] has quit. (Quit: webchat.esper.net)
#18 [02:33] * Hb_Fakey [webchat@ip70-178-227-160.ks.ks.cox.net] has joined #minecrafthelp
#19 [02:33] <Hb_Fakey> i need help getting my minecraft started up every time i start it it locks up and crashes
#20 [02:33] <Hb_Fakey> https://paste.ubuntu.com/p/59kbrw54R2/
#21 [02:37] <Hb_Fakey> Hello
#22 [02:43] <Hb_Fakey> Can i please get some help?
#23 [02:48] * Chromaryu [~Hakurei@2a01:4f8:1c17:493b::1] has quit. (Ping timeout: 198 seconds)
#24 [02:51] <Hb_Fakey> is anyone here?
#25 [02:57] <Hb_Fakey> Hello?
#26 [03:04] * Chromaryu [~Hakurei@static.175.131.47.78.clients.your-server.de] has joined #minecrafthelp
#27 [03:30] * chari [webchat@p4393e4.szoknt01.ap.so-net.ne.jp] has joined #minecrafthelp
#28 [03:31] <chari> Hello, can you use game controllers with minecraft for PC?
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#30 [04:17] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
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#34 [05:46] * Vassili30 [webchat@host252-216-dynamic.51-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#35 [05:46] <Vassili30> hi
#36 [05:51] <Vassili30> i have a problem somebody can help me
#37 [05:52] * hjh15516 [webchat@213.205.194.134] has joined #minecrafthelp
#38 [05:52] <hjh15516> Hi
#39 [05:52] <Vassili30> can you help me
#40 [05:52] <hjh15516> same here please :)
#41 [05:55] * hjh15516 [webchat@213.205.194.134] has quit. (Client Quit)
#42 [06:28] * lec [webchat@cpc85872-haye24-2-0-cust11.17-4.cable.virginm.net] has joined #minecrafthelp
#43 [06:28] <lec> anyone here?
#44 [06:32] <tyteen4a03> hi Ishaq
#45 [06:32] <tyteen4a03> hi lec
#46 [06:35] * lec [webchat@cpc85872-haye24-2-0-cust11.17-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#47 [06:37] * Dil_TDB [webchat@host81-151-124-27.range81-151.btcentralplus.com] has joined #minecrafthelp
#48 [06:39] <Dil_TDB> So i opened up my minecraft a couple mins ago and my world corrupted again. So i do what i normally do and make a new world with the same name as my corrupted world. But when i do that it adds a dash on the end and im struggling on what to do.
#49 [06:43] <tyteen4a03> Dil_TDB: that isn't going to fix a corrupted world
#50 [06:43] <tyteen4a03> ??> Dil_TDB tools/mcedit
#51 [06:43] <Absol> Dil_TDB: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#52 [06:43] <Absol> Dil_TDB: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
#53 [06:44] <tyteen4a03> Dil_TDB: if your world keeps getting corrupted, there may be an issue with your hard disk; you should take the computer to your local tech shop to get it checked
#54 [06:44] <Dil_TDB> Does MCEdit work with snapshots? Im in the latest snapshots
#55 [06:45] <tyteen4a03> Dil_TDB: no, and we don't support snapshots either
#56 [06:45] <Dil_TDB> Oh right sorry
#57 [08:18] * thelounge82 [webchat@84-245-120-28.dynamic.swanmobile.sk] has joined #minecrafthelp
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#59 [08:24] * Webchat_33048 [webchat@2.162.148.175] has joined #minecrafthelp
#60 [08:24] <Webchat_33048> brah
#61 [08:24] * Webchat_33048 [webchat@2.162.148.175] has quit. (Client Quit)
#62 [08:34] * Michael [webchat@a253009.upc-a.chello.nl] has joined #minecrafthelp
#63 [08:34] <Michael> Hello
#64 [08:35] * Michael is now known as Guest24154
#65 [08:35] <Guest24154> Hello, On a couple places in my world crashed my Minecraft
#66 [08:35] <Guest24154> Can you guys help me?
#67 [08:36] <Guest24154> This is the crash report
#68 [08:37] <Guest24154> Its to big, nvm
#69 [09:26] * shacky213 [webchat@125.132.32.8] has joined #minecrafthelp
#70 [09:27] <shacky213> trove4j-3.0.3 jar not install
#71 [09:29] * thelounge15 [webchat@78.156.100.251] has joined #minecrafthelp
#72 [09:34] * thelounge15 [webchat@78.156.100.251] has quit. (Quit: webchat.esper.net)
#73 [09:46] * sweat1 [webchat@231.242.34.95.customer.cdi.no] has joined #minecrafthelp
#74 [09:47] <sweat1> Hello, I have been away from the computer and minecraft for really long time. When I now come back I cant log in or transfer to the new mojang?
#75 [10:09] * Misfit [webchat@pool-96-255-201-166.washdc.fios.verizon.net] has joined #minecrafthelp
#76 [10:09] <Misfit> Anyone here?
#77 [10:10] * Misfit [webchat@pool-96-255-201-166.washdc.fios.verizon.net] has quit. (Client Quit)
#78 [10:13] * misift [webchat@pool-96-255-201-166.washdc.fios.verizon.net] has joined #minecrafthelp
#79 [10:15] <misift> So i'm having this problem when i try to log into my account that i bought years ago on my computer it doesn't work it says invalid information and whatnot but when i go on my minecraft and put that same information on the actual game itself and log in it pulls up my account so i wanted to know whats up with that?
#80 [10:16] <Andrio> misift, what's your Minecraft profile name?
#81 [10:16] <misift> Paco_Swag
#82 [10:17] <misift> also is there any way i can change my profile name?
#83 [10:26] <misift> ok i got the game to work but how do i log in on the website now
#84 [10:58] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#85 [10:59] * UserInNeed [webchat@193-154-227-2.adsl.highway.telekom.at] has joined #minecrafthelp
#86 [11:00] <UserInNeed> uhm, i got a gift code from mojang because there was a problem with the payment process but where can i see this gift code?
#87 [11:01] <UserInNeed> I just got the email, that i should log into my account and then ill have it
#88 [11:02] * thelounge96 [webchat@5ac2b246.bb.sky.com] has joined #minecrafthelp
#89 [11:03] <thelounge96> I forgot my Security questions and cant reset them because i dont know email account details is there any other way to verify i own account
#90 [11:03] <thelounge96> I forgot my Security questions and cant reset them because i dont know email account details is there any other way to verify i own account
#91 [11:03] * thelounge96 [webchat@5ac2b246.bb.sky.com] has left #minecrafthelp
#92 [11:03] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#95 [11:28] * Redturtle8 [webchat@69-213-236-154.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#96 [11:29] <asicbin> I've just installed Minecraft for the first time and am getting the "Pixel Format Not Accelerated" error. Running Win10, 980Ti, latest drivers, latest JRE, no JRE environment vars set, and nothing fancy in the game config (I'm literally using stock)... any ideas?
#97 [11:30] <asicbin> the help page isn't very useful - just says "update your GPU drivers"
#98 [11:31] <Redturtle8> Hello, I seem to be having an issue with launching minecraft. https://pastebin.com/VvumMMd7
#99 [11:33] <asicbin> Redturtle8 that probably means that your JRE is pending an update that requires administrator privileges, but Minecraft is trying to launch the JRE as a regular user
#100 [11:33] <asicbin> try running Minecraft as an administrator just this once so it can get past that
#101 [11:33] <Redturtle8> Ok, I will try that.
#102 [11:36] <asicbin> welp, I guess the solution to my problem is to just get a refund :\
#103 [11:36] <asicbin> welp, I guess the solution to my problem is to just get a refund :\
#104 [11:36] * asicbin [webchat@cpc86074-nott19-2-0-cust182.12-2.cable.virginm.net] has left #minecrafthelp
#105 [11:51] * Ninane [webchat@pool-72-77-110-59.pitbpa.east.verizon.net] has joined #minecrafthelp
#106 [11:51] * Kiatasamo [webchat@p4FF125C6.dip0.t-ipconnect.de] has joined #minecrafthelp
#107 [11:52] <Kiatasamo> Hello, today I changed my username from my Mojang account. Now I cant connect to any server. Not even public ones.
#108 [11:54] <Ninane> Hi, I'm having what seems like lag on the single player survival game mode. SPECS: i7-4720 @ 2.6GHz, 16GB ram, 4gb gtx 980m, win10 64bit, java 64 bit (confirmed on f3 menu). Tried googling and no one really seems to have any answers. Could you guys help point me in the right direction in getting the bottom of this?
#109 [12:00] <Kiatasamo> there comes the message: Failed to verify username!
#110 [12:01] <Ninane> try closing out of minecraft, reopening launcher, log _out_ of the launcher and log back in, then try reconnecting
#111 [12:03] <Kiatasamo> thanks a lot it worked :)
#112 [12:06] * Dough3025 [webchat@71-220-26-204.mpls.qwest.net] has joined #minecrafthelp
#113 [12:06] <Dough3025> i got this error code
#114 [12:12] <Dough3025> i cant launch minecraft
#115 [12:12] <Ninane> what's the error code
#116 [12:12] <Dough3025> it wont let me paste it
#117 [12:15] <Dough3025> this is it https://paste.ubuntu.com/p/RbV6k4ZYT7/plain/
#118 [12:16] <Dough3025> @ninane https://paste.ubuntu.com/p/RbV6k4ZYT7/plain/
#119 [12:18] <Ninane> those just link to a login page for an ubuntu version of onedrive
#120 [12:19] <Ninane> Sorry to repost...Just don't want it lost... Hi, I'm having what seems like lag on the single player survival game mode. SPECS: i7-4720 @ 2.6GHz, 16GB ram, 4gb gtx 980m, win10 64bit, java 64 bit (confirmed on f3 menu). Tried googling and no one really seems to have any answers. Could you guys help point me in the right direction in getting the bott
#121 [12:19] <Ninane> om of this?
#122 [12:22] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#123 [13:03] * vittolore [webchat@host210-84-dynamic.252-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#124 [13:05] <vittolore> a friend have some problem to log in his account that when he click on play on the main screen he crushed
#125 [13:05] <vittolore> how can he do?
#126 [13:13] * totoamigo6 [webchat@LFbn-1-1722-109.w90-65.abo.wanadoo.fr] has joined #minecrafthelp
#127 [13:14] * totoamigo6 [webchat@LFbn-1-1722-109.w90-65.abo.wanadoo.fr] has quit. (Client Quit)
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#129 [13:39] * J8 [webchat@host-92-13-112-232.as43234.net] has joined #minecrafthelp
#130 [13:39] * J8 [webchat@host-92-13-112-232.as43234.net] has quit. (Client Quit)
#131 [13:49] * MisterNick [webchat@196.50.231.94] has joined #minecrafthelp
#132 [13:50] <MisterNick> Hi, I need some help
#133 [13:51] <MisterNick> In game, my HUD is missing. This includes the hotbar, map, and the hunger and armour value bars. I tried launching the game in the most updated vanilla version, as well as in versions with mods and past versions, but no luck. I can still see my character's arm extended, and if an inventory item is being held.
#134 [13:51] <mattym> MisterNick, Try hitting F1 while in game, thats the hotkey to hide/show the HUD
#135 [13:52] <MisterNick> Hey Matt, I tried that but it didn't help
#136 [13:52] <mattym> ??> MisterNick win/reinst
#137 [13:52] <Absol> MisterNick: You may need to reinstall the locally installed files that Minecraft puts into place.
#138 [13:52] <Absol> MisterNick: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#139 [13:52] <MisterNick> Let me try this quickly, hold on.
#140 [13:55] * cheimerdinger [webchat@c-98-202-170-60.hsd1.ut.comcast.net] has joined #minecrafthelp
#141 [13:57] <cheimerdinger> I purchased Minecraft--I think the Java version--for my laptop (which has Windows 10) so that I could play Minecraft with my 6 year old son in something called "mods" or just to enter his "world" or whatever. I seem to have downloaded the game, but it does not connect with my son's game, which is on an iPad.
#142 [13:58] <mattym> cheimerdinger, To play with someone on an iPad you need to use the "Bedrock Edition" which you have access to on the Windows Store by redeeming the code in your Mojang account.
#143 [13:58] <mattym> cheimerdinger, But that version does not support Mods.
#144 [13:59] <cheimerdinger> He's excited about me playing with him in Mods. Is this not possible?
#145 [13:59] <mattym> cheimerdinger, Not on an iPad.
#146 [14:00] <MisterNick> It worked, thanks a bunch lads.
#147 [14:00] <cheimerdinger> He's on an iPad. I'm on a laptop. His iPad seems able to connect with my older son's gamebox.
#148 [14:00] <MisterNick> Have a fantastic evening.
#149 [14:01] <cheimerdinger> Xbox.
#150 [14:01] <mattym> cheimerdinger, Yes, and you can connect with both as long as you are on the Windows Store version of the game, but there are no Mods for those versions.
#151 [14:01] <cheimerdinger> So Xbox and iPad can connect on Mods...but not a Windows 10 laptop and an iPad?
#152 [14:02] <cheimerdinger> What is the difference between "Mods" and just going into his world?
#153 [14:03] <Lord_Ralex> Mods are modifications to the game
#154 [14:03] <Lord_Ralex> Content other people made, that you download and install into your game.
#155 [14:03] <mattym> cheimerdinger, Mods add things not available in the regular version of the game, they only exist on the Java Edition, which is not compatible with any other verison
#156 [14:03] <cheimerdinger> I believe what I have is the Java edition. That's what comes up when I go into my Mahjong account.
#157 [14:04] <cheimerdinger> My LAPTOP has Windows 10, but that's not the version of Minecraft that I downloaded.
#158 [14:04] <Lord_Ralex> There are several versions of the game, each one has different features.
#159 [14:04] <mattym> cheimerdinger, You have access to both versions on the computer as long as you redeem the code in the Mojang account.
#160 [14:04] <Lord_Ralex> The Java Edition is the oldest and most flexible, but only works on PCs.
#161 [14:05] <Lord_Ralex> You need the Windows 10 Edition to play with others that use an Ipad/xbox
#162 [14:05] <cheimerdinger> My question is, how to do I connect with my son to do mods or really ANYTHING when he is playing on an iPad?
#163 [14:06] <mattym> cheimerdinger, You can only connect together if you use the Windows 10 version. But only connect, there are no mods available on that version.
#164 [14:06] <cheimerdinger> I have the Java edition--NOT the Windows 10 edition, which said it was in "Beta", so I stayed away from it.
#165 [14:06] <mattym> cheimerdinger, Its no longer a beta, you install it from the Windows Store after redeeming the code you got.
#166 [14:07] <cheimerdinger> Okay, I'm not confident what version I have. How do I verify?
#167 [14:08] <mattym> cheimerdinger, You have the Java version. You need to redeem and install your copy of the Windows 10 Edition.
#168 [14:08] <cheimerdinger> I'm not familiar with the game or its downloading components. I may have downloaded BOTH. How can I verify?
#169 [14:09] <cheimerdinger> Then the question is...even if I have the Windows version...how do I connect with my six-year-old son?
#170 [14:10] <mattym> cheimerdinger, If you open your start menu and search for Minecraft, one will be listed as a "Windows Store App" thats the Windows 10 Edition
#171 [14:10] * MisterNick [webchat@196.50.231.94] has quit. (Quit: webchat.esper.net)
#172 [14:10] <mattym> cheimerdinger, If you dont see that, open the Windows Store program and install it from there.
#173 [14:10] <cheimerdinger> Windows store. Is that like a google playstore?
#174 [14:11] <mattym> cheimerdinger, Yes, but its on your computer.
#175 [14:11] <cheimerdinger> I'm checking what version I have (from the icon on my desktop) right now.
#176 [14:12] <cheimerdinger> Eh, it says Java Edition. I might not have the Windows Version.
#177 [14:13] <mattym> cheimerdinger, Log into your Mojang account at account.mojang.com/me redeem the code they give you for the Windows 10 Edition
#178 [14:13] <mattym> cheimerdinger, Then install it from the Windows Store
#179 [14:19] * Afnan [webchat@51.235.210.57] has quit. (Quit: webchat.esper.net)
#180 [14:37] * Java [webchat@05419acc.skybroadband.com] has joined #minecrafthelp
#181 [14:38] <Java> Says "can't find Java runtime" but it's installed
#182 [14:39] * Java [webchat@05419acc.skybroadband.com] has quit. (Client Quit)
#183 [14:47] * MartimPepe [webchat@177.151.37.188.rev.vodafone.pt] has joined #minecrafthelp
#184 [14:48] * MartimPepe [webchat@177.151.37.188.rev.vodafone.pt] has quit. (Client Quit)
#185 [14:48] * MartimPepe [webchat@177.151.37.188.rev.vodafone.pt] has joined #minecrafthelp
#186 [14:48] * MartimPepe [webchat@177.151.37.188.rev.vodafone.pt] has quit. (Client Quit)
#187 [14:50] * Wolfstrike321 [webchat@sanger-cache-2.sanger.ac.uk] has joined #minecrafthelp
#188 [14:51] <Wolfstrike321> What do I do if Minecraft is stuck in the Task Bar and I can't access it but it is still open?
#189 [14:52] <mattym> Wolfstrike321, Hold the Windows Key and press the Up Arrow key
#190 [14:53] <mattym> Wolfstrike321, From the desktop
#191 [14:55] <Wolfstrike321> Sorry, nothing happens when I do this
#192 [14:56] <mattym> Wolfstrike321, Try right clicking the taskbar icon, and see if you can select restore or maximize, if you dont see that option, try shift right clicking the icon
#193 [15:00] <Wolfstrike321> Thank you. This helped and I was able to open the launcher but the game then immediately became not responding and then crashed.
#194 [15:01] <mattym> ??> Wolfstrike321 av/adwcleaner
#195 [15:01] <Absol> Wolfstrike321: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#196 [15:01] <Absol> Wolfstrike321: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#197 [15:15] <Wolfstrike321> Thank you very, very much! It works now. This is brilliant. Thank you so much!
#198 [16:13] * SkyDemon96 [webchat@177.98.248.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#199 [16:14] <SkyDemon96> Can someone help me?
#200 [16:14] * SkyDemon96 [webchat@177.98.248.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#201 [16:17] * C4TT3RP1LL4R [webchat@CPE64777ddc8d03-CM64777ddc8d00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#202 [16:17] <C4TT3RP1LL4R> Hello?
#203 [16:17] <C4TT3RP1LL4R> Is anyone here
#204 [16:17] <C4TT3RP1LL4R> Helloooo?
#205 [16:17] <Odysseius> C4TT3RP1LL4R, Hello
#206 [16:18] <C4TT3RP1LL4R> Hello there
#207 [16:18] <C4TT3RP1LL4R> Are you here to help?
#208 [16:18] <Odysseius> C4TT3RP1LL4R, Are you here to seek help?
#209 [16:18] <C4TT3RP1LL4R> Yes
#210 [16:19] <C4TT3RP1LL4R> I neeeeed it
#211 [16:21] <C4TT3RP1LL4R> Okay then
#212 [16:21] <C4TT3RP1LL4R> :)
#213 [16:21] <C4TT3RP1LL4R> :))))))))))))))))))))))))0
#214 [16:22] <Odysseius> C4TT3RP1LL4R, ...well, I'm not telepathic.
#215 [16:22] <C4TT3RP1LL4R> I thought you left
#216 [16:22] <C4TT3RP1LL4R> Anyway
#217 [16:22] <C4TT3RP1LL4R> Every update passed 1.10 doesn't work
#218 [16:22] <Odysseius> C4TT3RP1LL4R, What does it say when you try?
#219 [16:23] <C4TT3RP1LL4R> That there was an inconvenience
#220 [16:23] <C4TT3RP1LL4R> Here I'll get the exact words
#221 [16:24] <C4TT3RP1LL4R> "An unexpected issue has occurred and the game has crashed. We're sorry for the inconvenience."
#222 [16:25] <Odysseius> ??> C4TT3RP1LL4R launcher/log
#223 [16:25] <Absol> C4TT3RP1LL4R: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#224 [16:29] <C4TT3RP1LL4R> https://paste.ubuntu.com/p/zCy6MjZgG2/
#225 [16:29] <C4TT3RP1LL4R> There you go
#226 [16:29] <Odysseius> C4TT3RP1LL4R, Is that after the game has crashed?
#227 [16:29] <C4TT3RP1LL4R> Yes
#228 [16:29] <Odysseius> C4TT3RP1LL4R, Does it happen in Singleplayer as well?
#229 [16:29] <C4TT3RP1LL4R> Was I
#230 [16:29] <C4TT3RP1LL4R> Yes
#231 [16:29] <Odysseius> ??> C4TT3RP1LL4R win/dxdiag
#232 [16:29] <Absol> C4TT3RP1LL4R: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#233 [16:34] <C4TT3RP1LL4R> Okay it's a lot
#234 [16:35] <C4TT3RP1LL4R> https://paste.ubuntu.com/p/QXtH5y8QkX/
#235 [16:36] <Odysseius> C4TT3RP1LL4R, Which country did you buy the laptop from? I need this info to find the correct video card drivers.
#236 [16:36] <C4TT3RP1LL4R> Canada
#237 [16:38] <Odysseius> C4TT3RP1LL4R, Download this video card driver ZIP file, unpack it and launch the "setup.exe" file: https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3496_W81x64_A.zip?acerid=635738317479495607&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-571&OS=81P1&LC=en&BC=ACER&SC=PA_4
#238 [16:41] <C4TT3RP1LL4R> Uh
#239 [16:42] <C4TT3RP1LL4R> I don't have setup.exe
#240 [16:42] <C4TT3RP1LL4R> I think?
#241 [16:42] <C4TT3RP1LL4R> I'm looking and I can't find it
#242 [16:42] <Odysseius> C4TT3RP1LL4R, Launch the executable in that case, it may be called differently
#243 [16:44] <C4TT3RP1LL4R> I clicked the one labeled "Setup" and it opened a separate thing about a graphics installer. Is that it?
#244 [16:45] <Odysseius> C4TT3RP1LL4R, Yes
#245 [16:46] <C4TT3RP1LL4R> It said the destination file couldn't be created
#246 [16:46] <C4TT3RP1LL4R> Wait but then it downloaded?
#247 [16:47] * SuperPixels [webchat@mobile-107-77-199-42.mobile.att.net] has joined #minecrafthelp
#248 [16:47] * Joey [webchat@97-80-71-120.dhcp.slid.la.charter.com] has joined #minecrafthelp
#249 [16:47] <Joey> hello
#250 [16:47] <Odysseius> Joey, Hello
#251 [16:47] <SuperPixels> hi
#252 [16:47] <Odysseius> SuperPixels, Hello
#253 [16:47] <Joey> I seem to be having a major issue
#254 [16:47] <C4TT3RP1LL4R> It's opening a bunch of links help
#255 [16:48] <Odysseius> Joey, What issue?
#256 [16:48] <Odysseius> C4TT3RP1LL4R, Errm, what is the exact message?
#257 [16:48] <C4TT3RP1LL4R> It's asking me to restart my computer
#258 [16:48] <Joey> when I try to launch minecraft, it gives me this error message Unable to locate the Java runtime.
#259 [16:48] <Joey> Error details: The filename, directory name, or volume label syntax is incorrect
#260 [16:48] <Joey> Filename on disk: G1HeapRegionSize=16M
#261 [16:49] <Joey> Path: -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#262 [16:49] <Joey> Exists: false
#263 [16:49] <Odysseius> Joey, Oh my, that is quite some tinkering with the arguments.
#264 [16:49] <SuperPixels> Anytime I try to "play" Minecraft it says "Unable to save download. az_az.lang"
#265 [16:49] <Odysseius> ??> SuperPixels av/bytefence
#266 [16:49] <Absol> SuperPixels: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#267 [16:49] <Joey> is there anyway to fix this issue?
#268 [16:50] <Joey> this is only for the optifine profile
#269 [16:51] <C4TT3RP1LL4R> It had a pop up thing, and asked to restart my computer now, or later
#270 [16:51] <C4TT3RP1LL4R> I pressed later
#271 [16:51] <Odysseius> C4TT3RP1LL4R, Do it now.
#272 [16:51] <C4TT3RP1LL4R> o
#273 [16:51] <C4TT3RP1LL4R> o-o
#274 [16:51] <Odysseius> Joey, On the launcher, in the Launch options, enable Advanced Settings.
#275 [16:51] <C4TT3RP1LL4R> um
#276 [16:51] <Joey> that's weird, now it's working
#277 [16:51] <Odysseius> C4TT3RP1LL4R, Restart your PC now.
#278 [16:51] <Joey> I don't get it
#279 [16:51] <C4TT3RP1LL4R> Okay
#280 [16:51] <Odysseius> Joey, Hmm, magic maybe?
#281 [16:52] <Joey> I disabled java executable and arguements in optifine advance options
#282 [16:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#283 [16:52] <SuperPixels> Yep that worked, thank you very much!!!
#284 [16:52] * SuperPixels [webchat@mobile-107-77-199-42.mobile.att.net] has quit. (Quit: webchat.esper.net)
#285 [16:54] <Joey> I hope the error message doesn't return, but for the mean time, it seems to be working
#286 [16:56] * C4TT3RP1LL4R [webchat@CPE64777ddc8d03-CM64777ddc8d00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#287 [16:56] <C4TT3RP1LL4R> I'm back
#288 [16:57] <C4TT3RP1LL4R> Odysseius
#289 [16:57] <C4TT3RP1LL4R> I have returned
#290 [16:57] <Odysseius> C4TT3RP1LL4R, And I'm still not telepathic, sorry.
#291 [16:58] <C4TT3RP1LL4R> It's alright ;)
#292 [16:58] <C4TT3RP1LL4R> Anyway
#293 [16:58] <C4TT3RP1LL4R> what do I do now? Try to launch?
#294 [16:58] <Odysseius> C4TT3RP1LL4R, Yes.
#295 [16:58] <C4TT3RP1LL4R> Cool
#296 [16:59] <C4TT3RP1LL4R> It still crashed.
#297 [16:59] <Odysseius> ??> C4TT3RP1LL4R tools/hj
#298 [16:59] <Odysseius> ??> C4TT3RP1LL4R tools/hjt
#299 [17:00] <Absol> C4TT3RP1LL4R: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [17:00] <Absol> C4TT3RP1LL4R: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [17:02] <C4TT3RP1LL4R> https://paste.ubuntu.com/p/DVdJsH5nTT/
#302 [17:03] <Odysseius> ??> C4TT3RP1LL4R av/avg
#303 [17:03] <Absol> C4TT3RP1LL4R: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#304 [17:03] <Absol> C4TT3RP1LL4R: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#305 [17:04] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#306 [17:04] * CrusaderCrunch [webchat@178.209.17.208] has joined #minecrafthelp
#307 [17:05] <CrusaderCrunch> Hello
#308 [17:05] <Odysseius> CrusaderCrunch, Hello
#309 [17:05] <CrusaderCrunch> I have an issue logging in
#310 [17:05] <Odysseius> CrusaderCrunch, What issue?
#311 [17:05] <CrusaderCrunch> Can't connect to server
#312 [17:06] <Odysseius> CrusaderCrunch, On the launcher, or in the game?
#313 [17:06] <CrusaderCrunch> the game
#314 [17:06] <CrusaderCrunch> Launcher***
#315 [17:06] <CrusaderCrunch> Apparently, someone tried using an "alt account" on my pc
#316 [17:06] <C4TT3RP1LL4R> Can I just delete AVG all together?
#317 [17:06] <Odysseius> CrusaderCrunch, Yes.
#318 [17:07] <C4TT3RP1LL4R> Because the first thing the website asked me to do, I couldn't do.
#319 [17:07] <Odysseius> C4TT3RP1LL4R, Make sure you have Windows Defender enabled after uninstallation.
#320 [17:07] <CrusaderCrunch> I just bought the game off Minecraft.net and can't log in
#321 [17:07] <CrusaderCrunch> Any help?
#322 [17:07] <Odysseius> CrusaderCrunch, Does McLeaks ring a bell?
#323 [17:07] <C4TT3RP1LL4R> What is that?
#324 [17:07] <CrusaderCrunch> I've heard of it.
#325 [17:08] <Odysseius> ??> CrusaderCrunch tools/hjt
#326 [17:08] <Absol> CrusaderCrunch: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#327 [17:08] <Absol> CrusaderCrunch: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#328 [17:08] <CrusaderCrunch> I've done that. Here's the link https://paste.ubuntu.com/p/hdMpM3bPy2/
#329 [17:09] <Odysseius> CrusaderCrunch, Please follow Absol's instructions.
#330 [17:09] <Odysseius> CrusaderCrunch, They're not for creating a DxDiag.
#331 [17:09] <CrusaderCrunch> oooh
#332 [17:09] <Odysseius> CrusaderCrunch, Though to be fair, your drivers desperately need an update, I'll prepare a link for you.
#333 [17:10] <CubeTheThird> yikes 3 years old there
#334 [17:10] <Odysseius> shouldn't cause connection issues though
#335 [17:10] <CrusaderCrunch> I know, I know lol
#336 [17:11] <Odysseius> CrusaderCrunch, Whenever you have time after we figure out your connection issue, download and install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/133660/en-uk
#337 [17:11] <C4TT3RP1LL4R> Odysseius I don't even have the full version of AVG, so it hasn't been updating my computer
#338 [17:11] <C4TT3RP1LL4R> It's been asking me to buy the free trial for almost a year now though
#339 [17:12] <C4TT3RP1LL4R> I shouldn't say updating, but protecting my computer or doing anything for that matter
#340 [17:13] <CrusaderCrunch> https://paste.ubuntu.com/p/QdZWRW5wzx/
#341 [17:13] <CrusaderCrunch> there we go
#342 [17:14] <Odysseius> CrusaderCrunch, Does someone else use this particular PC?
#343 [17:14] <CrusaderCrunch> Nah
#344 [17:14] <CrusaderCrunch> It's mine
#345 [17:15] <Odysseius> CrusaderCrunch, So you installed McLeaks, or a similar fake account program?
#346 [17:16] <CrusaderCrunch> Pretty sure my cousin tried installing that. So technically yeah
#347 [17:16] <Odysseius> CrusaderCrunch, Ah alright, tell him that it's illegal and usually steals your account.
#348 [17:16] <Odysseius> CrusaderCrunch, Following things you have to do:
#349 [17:16] <CrusaderCrunch> I shall
#350 [17:16] <Odysseius> ??> CrusaderCrunch win/hosts/edit
#351 [17:16] <Absol> CrusaderCrunch: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#352 [17:16] <Absol> CrusaderCrunch: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#353 [17:17] <Odysseius> CrusaderCrunch, When the file is open, remove any lines containing "mojang.com".
#354 [17:17] <Odysseius> CrusaderCrunch, After that, save the file, and Minecraft will work again.
#355 [17:17] <Odysseius> CrusaderCrunch, We definitely recommend a password change as well, since they may have already stolen your account information.
#356 [17:17] <CrusaderCrunch> Do I save the file after I do that?
#357 [17:17] <CrusaderCrunch> And where?
#358 [17:18] <Odysseius> ??> CrusaderCrunch account/reset-password
#359 [17:18] <Absol> CrusaderCrunch: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#360 [17:18] <Absol> CrusaderCrunch: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#361 [17:18] <C4TT3RP1LL4R> Hello
#362 [17:18] <Odysseius> CrusaderCrunch, If you opened Notepad as an Administrator, it shouldn't ask you where to save it.
#363 [17:18] * jose135gamer202 [webchat@189.4.75.205] has joined #minecrafthelp
#364 [17:20] <jose135gamer202> porque meu minecraft cracho
#365 [17:20] <Odysseius> jose135gamer202, English only please.
#366 [17:20] <jose135gamer202> my Minecraft crash
#367 [17:20] <Odysseius> jose135gamer202, What is the crash message?
#368 [17:20] <CrusaderCrunch> thank you <3
#369 [17:21] <C4TT3RP1LL4R> Can I get some help now too please
#370 [17:21] <C4TT3RP1LL4R> It still isn't working
#371 [17:22] <Odysseius> ??> C4TT3RP1LL4R win/reinst
#372 [17:22] <Absol> C4TT3RP1LL4R: You may need to reinstall the locally installed files that Minecraft puts into place.
#373 [17:22] <Absol> C4TT3RP1LL4R: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#374 [17:22] <jose135gamer202> crasa my manicreft
#375 [17:22] <Odysseius> jose135gamer202, What is the crash message?
#376 [17:22] <jose135gamer202> eu não manjo dos ingles
#377 [17:23] * CrusaderCrunch [webchat@178.209.17.208] has quit. (Quit: webchat.esper.net)
#378 [17:23] <jose135gamer202> gente
#379 [17:23] <Odysseius> ??> jose135gamer202 lang/pt
#380 [17:23] <Absol> jose135gamer202: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#381 [17:23] <Absol> jose135gamer202: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#382 [17:23] * jose135gamer202 [webchat@189.4.75.205] has left #minecrafthelp
#383 [17:25] * jose135gamer202 [webchat@189.4.75.205] has joined #minecrafthelp
#384 [17:25] <jose135gamer202> gente eu não sei fala inglis
#385 [17:25] <Odysseius> ??> jose135gamer202 lang/pt
#386 [17:25] <Absol> jose135gamer202: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#387 [17:26] * gothroach [~gothroach@kiss.the.whip.0xf.org] has joined #minecrafthelp
#388 [17:26] <jose135gamer202> que tipo desse site
#389 [17:26] <Odysseius> ??> jose135gamer202 lang/pt
#390 [17:26] <Absol> jose135gamer202: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#391 [17:26] <jose135gamer202> stop
#392 [17:26] <jose135gamer202> assim
#393 [17:26] <Odysseius> jose135gamer202, We can only assist in English.
#394 [17:27] <Odysseius> jose135gamer202, If you want, you can try using a translator, such as https://translate.google.com/#auto/en
#395 [17:28] <jose135gamer202> my minecraft crapper helps me
#396 [17:28] <Odysseius> jose135gamer202, What is the crash message?
#397 [17:28] <jose135gamer202> my minecraft crapper helps me is
#398 [17:28] <Odysseius> jose135gamer202, What is the message you get when the game crashes?
#399 [17:29] * jose135gamer202 [webchat@189.4.75.205] has quit. (Client Quit)
#400 [17:31] * jose135gamer202 [webchat@189.4.75.205] has joined #minecrafthelp
#401 [17:33] <C4TT3RP1LL4R> It still crashed.
#402 [17:33] <Odysseius> C4TT3RP1LL4R, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#403 [17:34] * roka [webchat@ip-109-42-3-205.web.vodafone.de] has joined #minecrafthelp
#404 [17:35] <C4TT3RP1LL4R> I don't have one
#405 [17:35] * jose135gamer202 [webchat@189.4.75.205] has quit. (Client Quit)
#406 [17:35] * jose135gamer202 [webchat@189.4.75.205] has joined #minecrafthelp
#407 [17:36] <Odysseius> C4TT3RP1LL4R, What is your Minecraft Username?
#408 [17:36] <C4TT3RP1LL4R> C4TT3RP1LL4R
#409 [17:36] <jose135gamer202> oi vc me o site tradutor
#410 [17:36] <Odysseius> ??> jose135gamer202 lang/pt
#411 [17:36] <Absol> jose135gamer202: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#412 [17:37] <jose135gamer202> My minecraft crap you, you help me.
#413 [17:37] <Odysseius> ??> C4TT3RP1LL4R launcher/reinst/win
#414 [17:37] <C4TT3RP1LL4R> LMAO
#415 [17:37] <Absol> C4TT3RP1LL4R: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#416 [17:37] <Odysseius> jose135gamer202, What is the message you get when the game crashes?
#417 [17:37] <Odysseius> jose135gamer202, Also, it's "crash", not "crap" please.
#418 [17:37] <jose135gamer202> ok
#419 [17:38] <roka> Hello guys. I just make a payments for coins in windows 10 edition and was requested to login to my xbox live account. After I finally managed to click all through there was an endless loading screen which didn't disappear. It seemed like there was a problem with the payment. After restarting mc no coins were there. when i click on the coins mc tel
#420 [17:38] <roka> ls me that the process was incomplete and asks me to complete it. This fails because "something went wrong" (srsly?! -_-). it keeps telling me it's unable to connect to the app store.
#421 [17:38] <Odysseius> roka, Contact X-Box Live Support.
#422 [17:39] <jose135gamer202> and that's where I get into minecraft crashes
#423 [17:39] <Odysseius> roka, This is the technical support chatroom.
#424 [17:39] <roka> k, thx. do you guys know if this is an common issue?
#425 [17:40] <Odysseius> roka, I do not think so.
#426 [17:40] <roka> kkthxbye
#427 [17:40] <jose135gamer202> how do you crash the minecraft
#428 [17:40] <Odysseius> jose135gamer202, Please tell us the message you receive when you are trying to start Minecraft.
#429 [17:41] <roka> aaaaaaaaaaaaaaaaaaaaaw. i just solved it myself. didn't know i have to explicitly login with the xbox app aswell. anyways, that solved the problem. have a nice day guys.
#430 [17:42] <jose135gamer202> what
#431 [17:42] <jose135gamer202> eu so pt
#432 [17:42] <jose135gamer202> to usando tradutor
#433 [17:42] <C4TT3RP1LL4R> ??? My launcher is gone now
#434 [17:43] <Odysseius> ??> C4TT3RP1LL4R dl/win
#435 [17:43] * roka [webchat@ip-109-42-3-205.web.vodafone.de] has quit. (Quit: webchat.esper.net)
#436 [17:43] <Odysseius> C4TT3RP1LL4R, Reinstall it: https://minecraft.net/en-us/download/
#437 [17:44] <Odysseius> jose135gamer202, We can only assist you in English, sorry. If you are having issues understanding, please ask someone who does speak English to help you.
#438 [17:44] <jose135gamer202> vcs querem my friendys
#439 [17:44] <C4TT3RP1LL4R> Okay it's reinstalled
#440 [17:44] <C4TT3RP1LL4R> Launch?
#441 [17:45] <Odysseius> C4TT3RP1LL4R, Yes.
#442 [17:45] <jose135gamer202> ja fez o dawnloand o que eu fasso agora
#443 [17:46] <C4TT3RP1LL4R> Crashed again
#444 [17:46] <Odysseius> jose135gamer202, English only please!
#445 [17:47] <Odysseius> ??> C4TT3RP1LL4R launcher/log-txt
#446 [17:47] <Absol> C4TT3RP1LL4R: We need to see your full launcher log, which is created in the game directory.
#447 [17:47] <Absol> C4TT3RP1LL4R: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#448 [17:47] <Odysseius> C4TT3RP1LL4R, Please copy the log after your game crashed.
#449 [17:49] * Evie [webchat@24-107-125-228.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#450 [17:50] <C4TT3RP1LL4R> https://paste.ubuntu.com/p/fFj37wpTfB/
#451 [17:50] <C4TT3RP1LL4R> I was in singleplayer that time
#452 [17:50] <C4TT3RP1LL4R> still crashed though
#453 [17:50] <Odysseius> C4TT3RP1LL4R, That is the full launcher_log.txt file?
#454 [17:51] <Evie> Hello! Whenever I click to start minecraft the launcher screen doesn't appear and when I hover my mouse over the minecraft icon at my taskbar the launcher zips upwards and disappears. I have windows 10. I have tried reinstalling many times. I've even gone to settings and completely deleted minecraft’s files. Hope this is an easy fix.
#455 [17:51] <Odysseius> Evie, Hover of the Minecraft Icon, then move the mouse up to the preview window, and right-click. Visual aid: http://i.imgur.com/XcZUMUg.png
#456 [17:54] <Evie> ahah, so simple and yet I missed it. Thanks!
#457 [17:56] * Brad [webchat@74-36-99-132.dr02.apvy.mn.frontiernet.net] has joined #minecrafthelp
#458 [17:56] <Brad> i cant log in and I think i have the wrong email address associated with my account. Can you help?'
#459 [17:57] <Odysseius> Brad, Contact Mojang with your transaction ID.
#460 [17:57] <Odysseius> ??> Brad account/trans-id
#461 [17:57] <Absol> Brad: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#462 [17:57] <Odysseius> ??> Brad account/send-email
#463 [17:57] <Absol> Brad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#464 [17:57] <Absol> Brad: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#465 [17:58] <Brad> thanks
#466 [18:02] <Brad> i have a transaction ID for the windows 10 edition, but i cant find one for my original purchase of the java version. Will this be sufficient?
#467 [18:03] <Odysseius> Brad, Contact them with what you have.
#468 [18:03] <Brad> ok
#469 [18:11] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#470 [18:15] * Sam [webchat@c-71-57-203-188.hsd1.va.comcast.net] has joined #minecrafthelp
#471 [18:16] <Sam> Hi I'm trying to get my sound to work but I'm having no luck, I've looked in Winows Sounds, I've tried pressing F3+S, and I've restarted my computer but I still get no sound in minecraft, everything else on my computer has sound working
#472 [18:16] <Odysseius> ??> Sam launcher/log
#473 [18:16] <Absol> Sam: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#474 [18:16] <Odysseius> Sam, Please copy the log after your game started
#475 [18:17] <Sam> It's not saving a log, my most recent one was from 04/14/2018 and I have played since then, it's not saving them
#476 [18:18] <Odysseius> Sam, Follow the instructions Absol gave you.
#477 [18:24] <Sam> https://paste.ubuntu.com/p/DnwBcj8wnQ/
#478 [18:25] <Odysseius> Sam, Does it also happen on 1.12.2?
#479 [18:25] <Sam> The sound works on 1.12.2
#480 [18:26] <Sam> I'm trying to fix 1.6.4 so I can play a modpack tho, that's why I'm not playing the most recent update
#481 [18:27] <Odysseius> Sam, It's a known issue: https://bugs.mojang.com/browse/MCL-6280
#482 [18:29] <Sam> So I just have to launch with the old launcher and everything should work?
#483 [18:30] <Odysseius> Sam, According to the comments, yes.
#484 [18:30] <Sam> Ok thank you guys so much, really appreciate it, thank you for your time
#485 [18:37] <Sam> So I got the sound working on vanilla 1.6.4 but when I launch my modpack I still get no sound
#486 [18:37] <Odysseius> Sam, May be an issue with the modpack
#487 [18:38] <Sam> Do you guys offer support with modpacks? It's FTB Monster Pack and it is one I have played before and never had issues with the sound
#488 [18:38] <Odysseius> Sam, We do not, sorry, try #FTB.
#489 [18:38] <Sam> Ok, thank you for all your help it at least got me closer to fixing my issue, Have a nice day
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#504 [19:20] <D4rkL0ser_> Today I went to play, even though I'm with the internet, I'm saying that I'm without internet what can it be ??
#505 [19:54] * matt7 [webchat@97-113-193-26.tukw.qwest.net] has joined #minecrafthelp
#506 [19:55] <matt7> I want to refund my purchase for minecraft on my pc
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#508 [20:53] * ImTheKingSkuigi [webchat@customer-LMM-130-184.megared.net.mx] has joined #minecrafthelp
#509 [20:53] <ImTheKingSkuigi> hi
#510 [20:54] <ImTheKingSkuigi> I have a problem
#511 [20:54] <CubeTheThird> ImTheKingSkuigi, what problem?
#512 [20:54] <ImTheKingSkuigi> they hacked my account
#513 [20:54] <CubeTheThird> ImTheKingSkuigi, what makes you say that?
#514 [20:55] <ImTheKingSkuigi> I can not log in
#515 [20:55] <CubeTheThird> ImTheKingSkuigi, what does it tell you when you try logging in?
#516 [20:56] <ImTheKingSkuigi> Invalid email address or password
#517 [20:56] <CubeTheThird> ImTheKingSkuigi, can I assume you've tried resetting your password?
#518 [20:57] <ImTheKingSkuigi> if I tried to reset my password, but it does not let me
#519 [20:57] <CubeTheThird> ImTheKingSkuigi, are you not receiving the password reset email?
#520 [20:57] <ImTheKingSkuigi> no
#521 [20:57] <CubeTheThird> ImTheKingSkuigi, ok. In that case you'll need to contact Mojang about the issue
#522 [20:58] <CubeTheThird> ??> ImTheKingSkuigi mojang/email
#523 [20:58] <Absol> ImTheKingSkuigi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#524 [20:58] <Absol> ImTheKingSkuigi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#525 [21:07] <ImTheKingSkuigi> already
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#528 [21:37] * Rzrfbs [webchat@122-56-91-161.n4l.sparkdigital.co.nz] has joined #minecrafthelp
#529 [21:38] <Rzrfbs> cant download the lang file
#530 [21:38] <CubeTheThird> ??> Rzrfbs av/bytefence
#531 [21:38] <Absol> Rzrfbs: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#532 [21:38] <Rzrfbs> nope"
#533 [21:38] <CubeTheThird> Rzrfbs, you don't have bytefence installed?
#534 [21:39] <Rzrfbs> thats my problem, it isnt installed, or any of the other incompatible software
#535 [21:39] <CubeTheThird> ??> Rzrfbs tools/hjt
#536 [21:39] <Absol> Rzrfbs: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#537 [21:39] <Absol> Rzrfbs: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#538 [21:39] <Rzrfbs> is this safe?
#539 [21:40] <CubeTheThird> Rzrfbs, ya. If you don't trust it feel free to look up reviews. It's a very reputable tool
#540 [21:40] <Rzrfbs> oke, gimme a min, thankyu
#541 [21:49] <Rzrfbs> https://paste.ubuntu.com/p/C4gMttwVDx/
#542 [21:49] <Rzrfbs> there ya go :)
#543 [21:49] <CubeTheThird> Rzrfbs, ok one moment
#544 [21:50] <CubeTheThird> Rzrfbs, ahh looks like you've got Mcafee. That's know to cause all sorts of issues
#545 [21:51] <Rzrfbs> so, you suggest disabling it?
#546 [21:51] <CubeTheThird> Rzrfbs, generally we suggest removing it. I have never seen disabling Mcafee actually work
#547 [21:52] <Rzrfbs> oh...ok. well thanks :), ill look into some alternative software
#548 [22:26] * SteveH76 [webchat@adsl-108-67-90-121.dsl.bltnin.sbcglobal.net] has joined #minecrafthelp
#549 [22:27] <SteveH76> Trying to install some new mod packs in my game but every one comes back with this error message
#550 [22:29] * XXStarHunterXX [webchat@cpe-76-89-160-244.socal.res.rr.com] has joined #minecrafthelp
#551 [22:30] <XXStarHunterXX> i try to load my minecraft up and it keeps having a error
#552 [22:31] <SteveH76> akka-actor_2.11-2.3.3.jar
#553 [22:31] <SteveH76> https://modloaders.forgecdn.net/647622546/maven/com/typesafe/akka/akka-actor_2.11/2.3.3/akka-actor_2.11-2.3.3.jar
#554 [22:31] <SteveH76> Cannot create a file when that file already exists
#555 [22:31] <SteveH76> Filename on disk: f8c8-72d6-f739-733f
#556 [22:31] <XXStarHunterXX> whats that
#557 [22:31] <SteveH76> Path: C:\Users\Steve\AppData\Local\Temp\f8c8-72d6-f739-733f
#558 [22:31] <SteveH76> Exists: false
#559 [22:32] <SteveH76> Error i keep getting with all my modpacks
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#562 [23:13] * ThatBoyLuna [webchat@208-107-40-64-dynamic.midco.net] has joined #minecrafthelp
#563 [23:13] <ThatBoyLuna> hello?
#564 [23:15] <ThatBoyLuna> i need help with my account
#565 [23:22] <ThatBoyLuna> A few days ago I was playing on my favorite minecraft server, when it kicked me. And i tried to join back and it said "please restart your game". So I did, but it also kicked me out of my account. So I was like whatever, I know my password. So I go to sign in and it wouldn't accept the password or email. It was saying it was incorrect. So I went to
#566 [23:22] <ThatBoyLuna> go reset my password, and it had me type in my email. Then it said "if there is an account associated with this email, then follow the directions in your email". So I checked my email, and nothing. I waited over an hour and tried again, nothing. I waited about 8 hours, and resubmitted a password change request, nothing. Then I emailed Mojang custo
#567 [23:22] <ThatBoyLuna> mer support, and I haven't heard back from them yet. And I waited a full 24 hours, and still nothing. I am afraid that my account may have been hacked. So far, the name and skin of my account have not been changed yet, and, that I know of, the account has not been on any servers. The account that i think was 'hacked' is a full account, bought from
#568 [23:22] <ThatBoyLuna> mojang. What should I do to get my account back?!
#569 [23:22] * Absol kicked ThatBoyLuna from #minecrafthelp (Reason: hatBoyLuna :Stop spamming)
#570 [23:22] * ThatBoyLuna [webchat@208-107-40-64-dynamic.midco.net] has joined #minecrafthelp
#571 [23:23] <ThatBoyLuna> A few days ago I was playing on my favorite minecraft server, when it kicked me. And i tried to join back and it said "please restart your game". So I did, but it also kicked me out of my account. So I was like whatever, I know my password. So I go to sign in and it wouldn't accept the password or email. It was saying it was incorrect. So I went to
#572 [23:23] <ThatBoyLuna> go reset my password, and it had me type in my email. Then it said "if there is an account associated with this email, then follow the directions in your email". So I checked my email, and nothing. I waited over an hour and tried again, nothing. I waited about 8 hours, and resubmitted a password change request, nothing. Then I emailed Mojang custo
#573 [23:23] <ThatBoyLuna> mer support, and I haven't heard back from them yet. And I waited a full 24 hours, and still nothing. I am afraid that my account may have been hacked. So far, the name and skin of my account have not been changed yet, and, that I know of, the account has not been on any servers. The account that i think was 'hacked' is a full account, bought from
#574 [23:23] <ThatBoyLuna> mojang. What should I do to get my account back?!
#575 [23:23] * Absol kicked ThatBoyLuna from #minecrafthelp (Reason: hatBoyLuna :Stop spamming)
#576 [23:28] * thelounge91 [webchat@c-73-82-40-63.hsd1.ga.comcast.net] has joined #minecrafthelp
#577 [23:28] <thelounge91> hi
#578 [23:28] <thelounge91> hi
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#580 [23:31] <yaboiskinnyhotdog> herro?
#581 [23:31] <thelounge91> hi
#582 [23:32] <yaboiskinnyhotdog> lol
#583 [23:33] <yaboiskinnyhotdog> uifhndifsdhnfiojsdfjnosdifmndjofmdskofsdfsd
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