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#8 [02:18] <thelounge65> IT CANNOT START
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#11 [05:24] <thelounge63> Hallo, i need some help to get my minecraft to work again, i have now tryed to re-install minecraft and jave, tryed an older graphic card drivers and so on but with out luck and also i just tryed the fail downloade link but no luck. so now im dry for ideers
#12 [05:27] <thelounge63> oh and it come up whit this when i try to open the game: An unexpected problem occurred and the game has gone down
#13 [05:27] * morfi [webchat@78-134-42-20.v4.ngi.it] has joined #minecrafthelp
#14 [05:33] <morfi> i have a problem with minecraft: everytime i try to open a world the program freeze in the "loading terrain"
#15 [05:34] <Odysseius> ??> thelounge63 launcher/log-txt
#16 [05:34] <Absol> thelounge63: We need to see your full launcher log, which is created in the game directory.
#17 [05:34] <Absol> thelounge63: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#18 [05:34] <Odysseius> ??> morfi launcher/log
#19 [05:34] <Absol> morfi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#20 [05:34] <Odysseius> morfi, Please copy the log after the game freezes
#21 [05:39] <thelounge63> okay, think i did it rigth
#22 [05:41] <morfi> https://paste.ubuntu.com/p/fZCMYXfrjf/
#23 [05:41] <Odysseius> ??> morfi launcher/log-txt
#24 [05:41] <Absol> morfi: We need to see your full launcher log, which is created in the game directory.
#25 [05:41] <Absol> morfi: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#26 [05:44] <morfi> https://paste.ubuntu.com/p/y2z9gwVt3z/
#27 [05:46] <Odysseius> ??> morfi win/reinst
#28 [05:46] <Absol> morfi: You may need to reinstall the locally installed files that Minecraft puts into place.
#29 [05:46] <Absol> morfi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#32 [06:06] <eheteole> Hi! I noticed that I got a free copy of MC for window 10 because I purchased the java version back in 2011. Can I share this gift code with a friend?
#33 [06:06] <Odysseius> eheteole, Yes, but keep in mind that, if you ever want to play the Windows 10 Edition after you gifted the code, you will have to pay for it.
#34 [06:10] <eheteole> Sweet! Thanks! But I do have another issue relating to that. My friend made a Mojang account and redeemed my code that I gave him without redeeming it myself. When he logs into his Mojang account now, there is no information related to his copy, and he cannot use his account info to log into the technic launcher as it tells him he has not purchased
#35 [06:10] <eheteole> the game. Retail MC works fine.
#36 [06:10] <Odysseius> eheteole, So it only happens on the Technic Launcher?
#37 [06:11] <morfi> i still have the problem
#38 [06:12] <eheteole> Yes. When he starts up retail MC it logs into his XBlive account without issues.
#39 [06:12] <eheteole> I will test Feed The Beast too
#40 [06:14] <Andrio> eheteole, pretty sure both of those are for the Java Edition only.
#41 [06:15] <eheteole> I see! Is there a way to play with mods on the W10 version? I wanted to introduce him to mods before he purchased the game for himself.
#42 [06:15] <morfi> my minecaft still freezing in the loading screen
#43 [06:20] <morfi> how can i fix this problem?
#44 [06:24] <Lutzee> eheteole: nope, the mods you'll want are java only
#45 [06:24] <eheteole> well, that blows... Thanks for the help anyways!
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#50 [06:34] <morfi> my game still freezing in the loading screen
#51 [06:57] <thelounge63> after i did what you guys sayd, can you see what the problem is or ?
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#74 [07:32] * XxAboodyGamerxX [webchat@188.52.249.154] has joined #minecrafthelp
#75 [07:34] <XxAboodyGamerxX> When I open the minecraft launcher and click on update to the last version, I get a message saying "The asset index is corrupt."
#76 [07:35] <XxAboodyGamerxX> how can I fix it?
#77 [07:41] * Cubius [webchat@cpe-101-180-75-100.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#78 [07:41] <Cubius> volunteers to help solve login issues
#79 [07:41] <Cubius> .....
#80 [07:41] <Cubius> cheap microsoft.
#81 [07:42] <Cubius> aany1 able to help me figure out why my login details fail now but didn't before?
#82 [07:43] <Andrio> Cubius, can you log in to https://account.mojang.com/ ?
#83 [07:43] <Cubius> nope, it says my account doesn't exist
#84 [07:44] <Andrio> Cubius, what's your Minecraft profile name?
#85 [07:44] <Cubius> CubiusBlockus
#86 [07:45] <Andrio> Cubius, it's still there.
#87 [07:45] <Andrio> Cubius, are you sure you're using the right email address?
#88 [07:45] <Cubius> must be issues on my end then
#89 [07:45] <Cubius> hmmm
#90 [07:45] <Andrio> Cubius, maybe. It's also possible your account was stolen.
#91 [07:45] <Cubius> could a firwll or antivirus interfere with login?
#92 [07:45] <Cubius> ohh great
#93 [07:45] * DirtPlayz6000 [webchat@175.138.189.164] has joined #minecrafthelp
#94 [07:46] <Andrio> Cubius, yes.
#95 [07:46] <Cubius> i havn't given info out
#96 [07:46] <DirtPlayz6000> i am on windows 10 edition and i cant exit cinematic mode
#97 [07:46] <DirtPlayz6000> please help
#98 [07:46] <DirtPlayz6000> More of i dont know how.
#99 [07:47] <Cubius> tried turning off firewall and antivirus, no change
#100 [07:47] <Cubius> anything i can do to retrieve my account?
#101 [07:47] <DirtPlayz6000> Hey, Cubius
#102 [07:47] <Andrio> DirtPlayz6000, did you check your control settings?
#103 [07:48] <Andrio> Cubius, try to reset your password
#104 [07:48] <DirtPlayz6000> I did and none of them had the cinematic mode
#105 [07:48] <DirtPlayz6000> the thing is cinematic mode is on default
#106 [07:48] <DirtPlayz6000> i mean the cortrols are on default
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#109 [07:50] <DirtPlayz6000> So?
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#111 [08:22] * chay [webchat@c-71-199-13-137.hsd1.ut.comcast.net] has joined #minecrafthelp
#112 [08:26] <chay> i can save download of death.ogg
#113 [08:39] * Pablo [webchat@213.254.65.56.dyn.user.ono.com] has joined #minecrafthelp
#114 [08:39] <Pablo> hi
#115 [08:39] * Pablo [webchat@213.254.65.56.dyn.user.ono.com] has quit. (Client Quit)
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#117 [08:41] * pablo [webchat@213.254.65.56.dyn.user.ono.com] has joined #minecrafthelp
#118 [08:41] <pablo> Hi
#119 [08:41] <pablo> I need help
#120 [08:41] <TheDarkness38> hello, I have a problem with version 1.4.7.I do not have sounds in the game, it can not download them.I already tried to disable my antivirus and my firewall, but it does not work.
#121 [08:41] <TheDarkness38> log: https://paste.feed-the-beast.com/view/aaa11e0e
#122 [08:42] <pablo> i´ve got a problem
#123 [08:42] <pablo> years ago I bought a minecraft account and I only remember mail, but now I do not recognize anything or the mail or anything, and I do not know what to do
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#125 [08:56] <Siniq> Hello
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#128 [09:13] * HaaruCZ [webchat@ip-94-113-132-201.net.upcbroadband.cz] has joined #minecrafthelp
#129 [09:13] <HaaruCZ> Hello?
#130 [09:14] <HaaruCZ> I have issue with my account
#131 [09:14] <HaaruCZ> I can´t log in I can´t reset password, I am not getting pass change request mail.
#132 [09:23] * morfi [webchat@78-134-42-20.v4.ngi.it] has quit. (Quit: webchat.esper.net)
#133 [09:26] <TheDarkness38> Absol Andrio Espercorn GreyBot GreyVulpine Kealper Lord_Ralex Lutzee Morrolan Odysseius tyteen4a03 mattym payonel phroa thgilfodrol zkxs
#134 [09:27] <TheDarkness38> help us plz
#135 [09:30] <thgilfodrol> TheDarkness38: a few things- 1. don't mass ping people in the channel
#136 [09:31] <thgilfodrol> TheDarkness38: 2. neither 1.4.7 or mods are supported here- this is for vanilla servers and clients only. if you're on a FTB modpack, type /join #ftb
#137 [09:31] <thgilfodrol> TheDarkness38: #ftb is a channel for ftb related issues
#138 [09:31] <thgilfodrol> HaaruCZ: what is your username?
#139 [09:32] <thgilfodrol> pablo: what is your username?
#140 [09:33] <TheDarkness38> the problem is also present on Vania 1.4.7 no moded
#141 [09:33] <thgilfodrol> TheDarkness38: 1.4.7 is still not supported, as it is over 5 years old
#142 [09:34] <TheDarkness38> ok... thx
#143 [09:34] <TheDarkness38> ok... thx
#144 [09:35] * TheDarkness38 [webchat@176-168-8-153.abo.bbox.fr] has left #minecrafthelp
#145 [09:35] <thelounge63> i still need some help
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#147 [09:42] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#148 [09:48] <HaaruCZ> mmy username is: "HaaruCZ"
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#153 [10:27] <Mendari> I need to know why i am not getting the bed breaking sound effect in Hypixel bedwars?
#154 [10:32] <Mendari> can anyone help me with this please?
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#156 [10:52] * Ryan [webchat@204.128.73.51] has joined #minecrafthelp
#157 [10:53] <Ryan> Is there a support number I can call to fix my account
#158 [10:55] <GreyVulpine> No.
#159 [10:56] <Ryan> So I have no way of getting my account back
#160 [10:56] <GreyVulpine> Ryan - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#161 [10:56] <Ryan> I did
#162 [10:57] <Ryan> they did nothing
#163 [10:57] <GreyVulpine> That's the only method of receiving account support
#164 [10:57] <Ryan> I dont know what 2 do
#165 [10:57] <Ryan> Ik so I guess I just lose my account :(
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#170 [11:37] * thelounge40 [webchat@host-5-58-42-213.la.net.ua] has joined #minecrafthelp
#171 [11:40] <thelounge40> When I start use the minectaft launcher me wrote: Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft.
#172 [11:40] <thelounge40> Can i do something
#173 [11:40] <thelounge40> i try to reinstall but It didn't help.
#174 [11:42] <thelounge40> Please help me
#175 [11:47] * neqtru [webchat@31-208-216-134.cust.bredband2.com] has joined #minecrafthelp
#176 [11:48] <neqtru> hello
#177 [11:49] <neqtru> im having troubles logging on my account
#178 [11:51] * dede [webchat@p4FE110B6.dip0.t-ipconnect.de] has joined #minecrafthelp
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#187 [13:52] <AlphaLeo> hello..
#188 [13:52] <AlphaLeo> anyone here?
#189 [13:57] <AlphaLeo> oh
#190 [13:58] <AlphaLeo> guys, when i open minecraft launcher in any version, it says it crashes, ssorry for inconvinience and i need help!!!!!!! :(
#191 [13:58] <AlphaLeo> ive reinstalled it 1 times
#192 [13:58] <AlphaLeo> twice
#193 [13:58] <AlphaLeo> and it doesnt work
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#196 [14:09] * Yincred [webchat@168.197.80.66] has joined #minecrafthelp
#197 [14:09] <Yincred> hi
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#199 [14:10] * Kotcka [webchat@168.197.80.66] has joined #minecrafthelp
#200 [14:10] <Kotcka> Ho
#201 [14:10] <Kotcka> Hi*
#202 [14:11] <Kotcka> I can not buy minecraft,my email is already registered, and when I try to recover the password I do not receive anything in my email
#203 [14:12] <mattym> ??> Kotcka account/send-email
#204 [14:12] <Absol> Kotcka: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#205 [14:12] <Absol> Kotcka: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#206 [14:13] <Kotcka> @absol I have already sent this form, and transaction id is requested and I did not buy
#207 [14:13] <mattym> Kotcka, Then leave it blank
#208 [14:14] <mattym> Kotcka, Wait on their reply for further instructions
#209 [14:14] <Kotcka> You do not understand, I left blank when sending the message. But I receive an email requesting transaction id
#210 [14:15] <mattym> Kotcka, Send a new request, in the messages part explain that you dont get the resets to the email you have registered.
#211 [14:18] <Kotcka> Like this ? "I do not receive the email redefixes I registered"
#212 [14:20] * Red_M [~potato@aperturescience.red-m.net] has quit. (Quit: |)
#213 [14:22] <mattym> Kotcka, Make sure you also say its a Mojang account you haven't used to buy the game with yet.
#214 [14:23] <Kotcka> Is email needed in the message?
#215 [14:24] <mattym> Kotcka, Put the email in the appropriate box labeled for it
#216 [14:25] <Kotcka> What do I put in "Subject"?
#217 [14:26] <mattym> Kotcka, Not receiving emails
#218 [14:28] <Kotcka> Thank you, I'll wait for mojang's email. Is this a normal case to happen?
#219 [14:29] <mattym> Kotcka, With some emails, yes.
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#227 [15:41] <thelounge63> Still need some help
#228 [15:42] <mattym> thelounge63, Can you restate the issue.
#229 [15:44] <thelounge63> i cant open the game, i did what Absol sayed earlyer "launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!" .. "
#230 [15:44] <mattym> thelounge63, Do you have the link to what you created?
#231 [15:44] <thelounge63> yes
#232 [15:45] <mattym> thelounge63, Provide it.
#233 [15:45] <thelounge63> https://paste.ubuntu.com/p/kpwPvNhZ62/
#234 [15:46] <mattym> ??> thelounge63 win/!
#235 [15:46] <Absol> thelounge63: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#236 [15:46] <Absol> thelounge63: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#237 [15:47] <thelounge63> i dont have any specila charactoers in my windoes username
#238 [15:48] <Lord_Ralex> ! is
#239 [15:48] <Lord_Ralex> Baka-Waka! is not valid.
#240 [15:48] <thelounge63> and minecarft have worked before whit the same username and all
#241 [15:49] <mattym> thelounge63, You have the instructions to fix it.
#242 [15:52] <thelounge63> wel li tryed it, but it wont let me
#243 [15:53] <mattym> thelounge63, Create a new windows user without a !, that is all.
#244 [15:55] * sfx818 [webchat@cpe-104-228-56-217.nycap.res.rr.com] has joined #minecrafthelp
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#246 [15:58] * thelounge63 [webchat@85.218.210.43] has quit. (Quit: webchat.esper.net)
#247 [16:02] * Bakawaka [webchat@85.218.210.43] has joined #minecrafthelp
#248 [16:03] <Bakawaka> i chanced my pc's name, restarted my pc, but still cant open minecraft
#249 [16:04] <mattym> Bakawaka, The Windows username, not PC name
#250 [16:04] <Bakawaka> oh
#251 [16:04] <Bakawaka> how do i do that ?
#252 [16:05] <mattym> Bakawaka, Make a new Windows user, and use that one isntead
#253 [16:06] <Bakawaka> i have never made a user on a pc so donno who to do it
#254 [16:14] * coldb12 [webchat@c-73-114-126-163.hsd1.vt.comcast.net] has joined #minecrafthelp
#255 [16:14] <coldb12> unable to use directory
#256 [16:14] <coldb12> wht do i do
#257 [16:16] * coldb12 [webchat@c-73-114-126-163.hsd1.vt.comcast.net] has quit. (Client Quit)
#258 [16:37] <Bakawaka> found out of it, and now minecraft works, thanks for the help guys/girls
#259 [16:41] * Jug [webchat@pool-72-76-216-194.nwrknj.fios.verizon.net] has joined #minecrafthelp
#260 [16:42] <Jug> What do I do if I cant login
#261 [16:43] <Jug> When I send the email verification nothing pops up but I know its the right email
#262 [16:49] * Jug [webchat@pool-72-76-216-194.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#263 [17:21] * thelounge84 [webchat@c-24-147-122-36.hsd1.vt.comcast.net] has joined #minecrafthelp
#264 [17:22] <thelounge84> i cant donwload minecarft
#265 [17:24] * andrewsome [webchat@fl-184-4-133-160.dhcp.embarqhsd.net] has joined #minecrafthelp
#266 [17:25] <andrewsome> what do you do if your launcher cant locate the runtime
#267 [17:28] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#268 [17:33] <andrewsome> anyone?
#269 [17:45] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#270 [18:05] * Snowcone [webchat@138-229-192-191.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#271 [18:06] <Snowcone> My Minecraft Launcher loads fine, but every time I click play, it closes. What do I do?
#272 [18:07] <Snowcone> I've tried it repeatedly, but it always gets the same result.
#273 [18:15] * Bakawaka [webchat@85.218.210.43] has quit. (Quit: webchat.esper.net)
#274 [18:15] <Snowcone> Absol
#275 [18:17] <Snowcone> it says "The game crashed whilst initializing game"
#276 [18:17] <Snowcone> "Error: org.lwjgl.LWJGLException: Pixel format not accelerated"
#277 [18:18] * peyton [webchat@184-89-241-79.res.bhn.net] has joined #minecrafthelp
#278 [18:18] <peyton> dabomb
#279 [18:19] * peyton is now known as Guest32201
#280 [18:19] <Guest32201> yay
#281 [18:19] <Guest32201> im having a issue where it crashes and says org.lwjgl.opengl.GLContext.getCapabilities(GLContext.java:124)
#282 [18:19] <Guest32201> when i try to open it\
#283 [18:30] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
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#289 [19:36] <Jorja> Hello
#290 [19:37] <Jorja> I was told about Optifine to help with the fps of minecraft but I think I downloaded or found the wrong one as a lot of crude downloaded to my computer. I was wondering if anyone had a link to a safe download
#291 [19:54] * mib_vep2yr [Mibbit@162.156.231.232] has joined #minecrafthelp
#292 [19:54] * Absol kicked mib_vep2yr from #minecrafthelp (Reason: ib_vep2yr :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#293 [20:12] <Jorja> Hello
#294 [20:12] <Jorja> I just want the optifine and not a bunch of other items on my computer
#295 [20:13] <Jorja> I was told about Optifine to help with the fps of minecraft but I think I downloaded or found the wrong one as a lot of crude downloaded to my computer. I was wondering if anyone had a link to a safe download
#296 [20:17] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#297 [21:00] * Webchat_06876 [webchat@c-73-230-135-83.hsd1.pa.comcast.net] has joined #minecrafthelp
#298 [21:03] <Webchat_06876> I wanted to report a bug with the latest launcher and latest snapshot. I found MCL-9312, but it was closed as a "technical support issue". I'm not sure I understand the reasoning, but alas, I'm here now. What I'm finding is that the Minecraft Launcher crashes after exiting the latest snapshot (18w19a). Even after just opening the game and then
#299 [21:03] <Webchat_06876> clicking "Quit Game". Seems to happen consistently, every time. Other versions seems to launch and close without the launcher crashing. Anyone have any ideas on how to fix?
#300 [21:06] <CubeTheThird> Webchat_06876, one sec I'll look at the bug report
#301 [21:07] <CubeTheThird> Webchat_06876, to be clear, you were not the person who reported the issue correct?
#302 [21:08] <Webchat_06876> Correct. I just found that one before reporting a new one myself.
#303 [21:09] <CubeTheThird> Webchat_06876, hmm while this isn't normally the place to discuss snapshots or bugs, I feel it's worth trying to investigate. Two questions: does this only occur with the latest snapshot, and: are you able to consistently reproduce it?
#304 [21:11] * Jorja [webchat@67.213.24.130] has quit. (Quit: webchat.esper.net)
#305 [21:12] <Webchat_06876> Gotcha, sorry if I'm in the wrong spot. Yeah, it seems to only be with the latest snapshot. I tried a new profile with the previous snapshot, 18w16a, and the launcher didn't crash. Also, 1.12.2 didn't crash the launcher. I've tried 18w19a about 20 times at least and the launcher crashes every time. My testing has all been just to open the game
#306 [21:12] <Webchat_06876> and then "Quit Game"
#307 [21:12] <CubeTheThird> Webchat_06876, so to be clear, you've never been able to successfully launch the snapshot?
#308 [21:13] <Webchat_06876> The snapshot launches fine. Just after exiting the game, the launcher itself crashes.
#309 [21:14] <CubeTheThird> Webchat_06876, ah so in summary: launch snapshot, works fine, close game, launcher freezes with not responding?
#310 [21:14] <Webchat_06876> Yeah, that's about it.
#311 [21:15] <CubeTheThird> Webchat_06876, ok great. Let's see if we can find some logs. can you open the .minecraft folder (or whatever it's called with the snapshot profile) and locate the launcher_log file?
#312 [21:18] * Webchat_06297 [webchat@cpe-104-162-34-68.hvc.res.rr.com] has joined #minecrafthelp
#313 [21:19] <Webchat_06876> Okay, I've located it.
#314 [21:20] <CubeTheThird> Webchat_06876, ok. If 18w19a was the last version you launched, copy the full log onto http://paste.ubuntu.com and give the URL here.
#315 [21:20] <CubeTheThird> Webchat_06876, if not, launch it first and make the launcher crash, then do that
#316 [21:21] * Webchat_06297 [webchat@cpe-104-162-34-68.hvc.res.rr.com] has quit. (Client Quit)
#317 [21:22] <Webchat_06876> https://paste.ubuntu.com/p/9R2PvsC23W/
#318 [21:24] <CubeTheThird> Webchat_06876, hmm.. the only error I'm seeing is with the OpenAL plugin, which means either the bundled library was updated and is causing issues, or your audio drivers need an update. I can help you find an update if you'd like
#319 [21:27] <Webchat_06876> Huh, okay. Sure, if you don't mind. It's probably been a while since I've updated the audio drivers.
#320 [21:27] <CubeTheThird> ??> Webchat_06876 win/dxdiag
#321 [21:27] <Absol> Webchat_06876: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#322 [21:30] <Webchat_06876> https://paste.ubuntu.com/p/yW33Pg9MHV/
#323 [21:32] <CubeTheThird> Webchat_06876, ok one moment. This may take a bit since the drivers are through your motherboard
#324 [21:34] <CubeTheThird> Webchat_06876, hmm you wouldn't happen to have your motherboard model number on hand?
#325 [21:34] <Webchat_06876> Okay, no problem. I really appreciate the help. I can uninstall that SplitCam thing too. That was from something I tried to do a while ago. Umm, yeah, give me one minute, and I should be able to tell you.
#326 [21:35] <CubeTheThird> Webchat_06876, ya I was wondering about the splitcam thing
#327 [21:36] <Webchat_06876> It's from Gigabyte. GA-Z170-HD3P is what I see from the order receipt. I'll go ahead and uninstall that.
#328 [21:36] * Vibrateable [webchat@bmtnon1328w-lp130-01-65-93-205-66.dsl.bell.ca] has joined #minecrafthelp
#329 [21:36] <Vibrateable> Hello
#330 [21:36] <CubeTheThird> Webchat_06876, alright lemme see what I can find
#331 [21:36] <CubeTheThird> hello Vibrateable
#332 [21:36] <Vibrateable> I have another problem
#333 [21:36] <CubeTheThird> Vibrateable, which is?
#334 [21:37] <Vibrateable> i cant update the minecraft launcher
#335 [21:37] <Vibrateable> do you remember me cubethethird?
#336 [21:37] <CubeTheThird> Vibrateable, you'll have to remind me :x
#337 [21:37] <Vibrateable> umm...
#338 [21:39] <Vibrateable> its says cant remove some file to the minecraftlauncher.exe
#339 [21:39] <Vibrateable> so i need help
#340 [21:39] <Vibrateable> with that
#341 [21:39] <Vibrateable> it is not because of bytefence
#342 [21:39] <CubeTheThird> Webchat_06876, hmm well all the drivers I'm finding, even from manufacturers, are less up-to-date than what you have installed
#343 [21:39] <CubeTheThird> Vibrateable, can you tell me the exact error message?
#344 [21:40] <CubeTheThird> Webchat_06876, so lets start with the splitcam thing, with a reboot after uninstall, and see if the issue persists
#345 [21:41] <Webchat_06876> Huh, okay... I uninstalled SplitCam and verified it's not in DxDiag anymore, but I'm still seeing the same crash after exiting. I'll try and reboot quick and check back once that's done. I'll come back in as "skaterkfbs".
#346 [21:41] <CubeTheThird> kk
#347 [21:41] <Vibrateable> Problem moving C:/Program Files (x86)/Minecraft/tmp/tmpLauncher.tmp to MinecraftLauncher.exe with error code 5
#348 [21:41] <Vibrateable> there
#349 [21:41] <Vibrateable> EXACTLY
#350 [21:42] <Vibrateable> heh
#351 [21:42] * Webchat_06876 [webchat@c-73-230-135-83.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#352 [21:42] <CubeTheThird> Vibrateable, huhhh interesting. Can you uninstall the Minecraft app, then see if the folder C:\Program Files (x86)\Minecraft still exists?
#353 [21:42] * BluePhoenix135 [webchat@112.200.110.143.pldt.net] has joined #minecrafthelp
#354 [21:43] <Vibrateable> how
#355 [21:44] <BluePhoenix135> how to fix the "pixel format not accelerated"? take a look at this: https://paste.ubuntu.com/p/mgvqn7qXHx/
#356 [21:44] <CubeTheThird> Vibrateable, how to uninstall, or to go to the folder?
#357 [21:44] <CubeTheThird> BluePhoenix135, one moment
#358 [21:44] * Moray [webchat@host-147-98.inlacsl.westlafayette.in.us.clients.pavlovmedia.net] has joined #minecrafthelp
#359 [21:44] <Vibrateable> both
#360 [21:44] <Vibrateable> uninstall first
#361 [21:44] <CubeTheThird> Vibrateable, ok. In the start menu, search for: Uninstall a program
#362 [21:44] <CubeTheThird> Vibrateable, that should take you to the menu
#363 [21:45] <Vibrateable> yup
#364 [21:45] <Vibrateable> and?...
#365 [21:45] <Moray> Hi, Am I supposed to state the problem directly here?
#366 [21:45] <CubeTheThird> Vibrateable, in the list that comes up, you should be able to find Minecraft and uninstall it
#367 [21:45] <CubeTheThird> Moray, that's right!
#368 [21:45] <Vibrateable> oh i already finished uninstalling'
#369 [21:45] <CubeTheThird> BluePhoenix135, this may take a few minutes
#370 [21:46] <Moray> The minecraft installed on my computer crashes everytime when I`m trying to browse the game using the high performance GPU. The game main window freezes everytime it enters the entry page. It works fine using the integrated GPU but have a very low frame rate. I`ve tried to reinstall the game but it doesn`t seems to work. And other games I have all
#371 [21:46] <Moray> running fine using the high performance GPU.
#372 [21:46] <CubeTheThird> Vibrateable, ah ok! next open a folder, click on My PC (or This PC.. can't remember the name) and to into the C drive
#373 [21:46] <BluePhoenix135> CubeTheThird sure thing Sir, i ccould wait for the answer
#374 [21:46] <Vibrateable> ok
#375 [21:46] <CubeTheThird> Moray, ok lets check your drivers
#376 [21:46] <Vibrateable> done
#377 [21:46] <CubeTheThird> ??> Moray win/dxdiag
#378 [21:46] <Absol> Moray: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#379 [21:47] <CubeTheThird> Vibrateable, there, go to Program Files (x86) -> Minecraft
#380 [21:47] <Vibrateable> mmhm
#381 [21:47] * skaterkfbs [webchat@c-73-230-135-83.hsd1.pa.comcast.net] has joined #minecrafthelp
#382 [21:47] <Vibrateable> done
#383 [21:47] <Moray> ok i`m look for it
#384 [21:48] <CubeTheThird> Vibrateable, ok. Can you delete that Minecraft folder completely, then reinstall the game?
#385 [21:48] <Vibrateable> wait does it uninstall my mods and resource packs?
#386 [21:48] <Vibrateable> hopefully not
#387 [21:48] <skaterkfbs> CubeTheThird, I'm experiencing the same crash after reboot. Think we should downgrade the drivers?
#388 [21:49] <CubeTheThird> BluePhoenix135, hmm something strange there. is your computer a laptop or desktop?
#389 [21:49] <BluePhoenix135> desktop Sir
#390 [21:49] <BluePhoenix135> i just upgrade it from Win7 - Win 10
#391 [21:49] <BluePhoenix135> sorry for my grammar
#392 [21:49] <CubeTheThird> skaterkfbs, no. If that were the issue then other uses would have to do the same thing, which seems to be excessively complicated just for running Minecraft.
#393 [21:50] <Moray> https://paste.ubuntu.com/p/KvFGMxzwfF/
#394 [21:50] <Moray> here it goes
#395 [21:50] <CubeTheThird> Vibrateable, it does not
#396 [21:50] <Vibrateable> ok cool
#397 [21:52] <CubeTheThird> BluePhoenix135, hmm ok. As far as I can tell, Nvidia discontinued official support for your graphics card at windows 8.1. I'll have you try installing the driver for that version, but I can't guarantee it will work
#398 [21:52] <CubeTheThird> BluePhoenix135, try download and install http://www.nvidia.com/download/driverResults.aspx/82701/en-us
#399 [21:52] <CubeTheThird> Moray, one moment
#400 [21:52] <BluePhoenix135> okay then
#401 [21:53] <CubeTheThird> Moray, ok looks like there are updates for your nvidia drivers. Try download and install http://www.nvidia.com/download/driverResults.aspx/133649/en-us
#402 [21:53] <skaterkfbs> CubeTheThird, okay. So, now I'm getting some inconsistencies. I tried 1.12.2, and it crashed the launcher too. Just tried 1.12.2 again, and it didn't crash. Maybe I was just lucky before.. I see you've got a few things going on, so no rush here. Just wanting to help with the debugging really. I can deal with the crash after exiting the game.
#403 [21:53] <Moray> ok I`ll do it
#404 [21:54] <CubeTheThird> skaterkfbs, part of the problem its that I'm not sure if the issue is with the game or the launcher (I'd assume the latter but its hard to tell). Can you send me a new launcher log for the crash with any version?
#405 [21:54] <BluePhoenix135> Sir CubeTheThird, the Nvidia Driver you gave to me, i think it's for Windows 7 down
#406 [21:54] * Vibrateable [webchat@bmtnon1328w-lp130-01-65-93-205-66.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#407 [21:54] <Moray> Should I retry browsing the game again after installing the update?
#408 [21:55] <CubeTheThird> BluePhoenix135, yes I know. That is the latest one nvidia released. There is a chance it will still install on windows 10, but I'm not sure
#409 [21:55] <CubeTheThird> Moray, yes. I also recommend you reboot your PC first
#410 [21:55] <BluePhoenix135> Okay i will try it
#411 [21:55] <Moray> I see
#412 [21:59] <skaterkfbs> CubeTheThird, here's one from 1.12.2. (https://paste.ubuntu.com/p/s7tJmhDQHF/). I didn't see an error at the end, so I grabbed one from 18w19a as well, but same error as before. (https://paste.ubuntu.com/p/QwGd3d3Gyd/)
#413 [22:01] <CubeTheThird> skaterkfbs, hmm that error might be attributed to the newer version of LWJGL packaged with the snapshot, though I expect other snapshots are also using it. Considering you're now seeing the issue with both versions, I very much doubt its related to the snapshot
#414 [22:06] <skaterkfbs> CubeTheThird, yeah, I agree, it seems there's something else going on. I'm going to see if I can find any version that doesn't cause the issue.
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#416 [22:07] * bleck3v3 [webchat@99-125-202-29.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#417 [22:07] <bleck3v3> helloo
#418 [22:07] <bleck3v3> I need some client help
#419 [22:08] <BluePhoenix135> fire it away!
#420 [22:08] <bleck3v3> I bought MC but on the launcher it asks me to launch the demo and not the full game
#421 [22:09] <BluePhoenix135> so, you bought the Full game?
#422 [22:09] <BluePhoenix135> or you just download the launcher?
#423 [22:09] <bleck3v3> I purchased it
#424 [22:10] <bleck3v3> it charged me the 26.95
#425 [22:10] <bleck3v3> and it says I own the game on the website
#426 [22:10] <BluePhoenix135> how strange
#427 [22:10] <CubeTheThird> bleck3v3, what's your minecraft username?
#428 [22:10] <bleck3v3> bleck3v3
#429 [22:11] <bleck3v3> it shows my email though
#430 [22:11] <bleck3v3> instead of a username I guess
#431 [22:11] <bleck3v3> I made a user name on the purchase page
#432 [22:11] <CubeTheThird> bleck3v3, when you login to account.mojang.com/me you see the name registered there yes?
#433 [22:13] <bleck3v3> it shows it as a profile name
#434 [22:13] * BluePhoenix135 [webchat@112.200.110.143.pldt.net] has quit. (Quit: webchat.esper.net)
#435 [22:13] <CubeTheThird> bleck3v3, ok good. sounds like you just need to refresh the login then
#436 [22:13] <CubeTheThird> ??< launcher/relog
#437 [22:13] <CubeTheThird> ??> bleck3v3 launcher/relog
#438 [22:13] <Absol> bleck3v3: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#439 [22:14] <bleck3v3> it work!
#440 [22:14] <bleck3v3> thank you it says play now
#441 [22:14] <bleck3v3> I really appreciate it
#442 [22:14] <CubeTheThird> awesome! have fun~
#443 [22:15] <bleck3v3> I should of thought a simple refresh would of worked
#444 [22:15] <bleck3v3> and I'm supposed to be an IT
#445 [22:15] <bleck3v3> dang
#446 [22:15] <bleck3v3> but thank you all
#447 [22:15] <CubeTheThird> haha no worries
#448 [22:16] <Moray> I`ve updated the driver, but the game still froze when I browse the game
#449 [22:16] <CubeTheThird> Moray, is it freezing immediately after you press play?
#450 [22:16] <Moray> no
#451 [22:16] <Moray> it freezes once i get to the main menu
#452 [22:17] <CubeTheThird> Moray, ah ok, but you aren't able to click on any menu items?
#453 [22:17] <Moray> where i select singleplayer or multiplayer
#454 [22:17] * bleck3v3 [webchat@99-125-202-29.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#455 [22:17] <Moray> yes
#456 [22:17] <Moray> i mean
#457 [22:17] <Moray> no, i can`t click on any of them
#458 [22:17] <Moray> the whole screen freezes
#459 [22:17] <CubeTheThird> Moray, ok. Let's try going a clean install of the game
#460 [22:17] <CubeTheThird> ??> Moray win/reinst
#461 [22:17] <Absol> Moray: You may need to reinstall the locally installed files that Minecraft puts into place.
#462 [22:17] <Absol> Moray: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#463 [22:18] <Moray> so, everything except for the save folder?
#464 [22:19] <CubeTheThird> Moray, that's right, unless you have other things you want to keep like screenshots
#465 [22:22] <skaterkfbs> CubeTheThird, alright, so the launcher crashed after exiting the game for every release back to 1.10, then I started only doing the latest maintenance release. 1.6.x (and above) all crash the launcher upon exit. 1.5.x won't load on my machine (probably due to Java version), so I stopped there, but when the game crashed, the launcher didn't crash.
#466 [22:22] <skaterkfbs> I had a few successes, but after trying again once or twice, I was able to get the launcher to crash again.
#467 [22:22] <Moray> gotcha
#468 [22:23] <CubeTheThird> skaterkfbs, hmm and the issue only popped up recently eh
#469 [22:24] <skaterkfbs> I hadn't seen it until today (when I got the launcher update). I was playing last night without issue on 18w16a. I was playing Hardcore and died a few times, so there was quite a few launches and re-launches of the game so I could delete the world and start a new one.
#470 [22:25] <Moray> it still freezes
#471 [22:25] <CubeTheThird> skaterkfbs, oh did the launcher update today as well? didn't know
#472 [22:27] <skaterkfbs> Yeah, I believe so. Sometime recently. I may have just had the launcher open from before. (I usually just put my PC to sleep, so the launcher stays open for a few days sometimes).
#473 [22:29] * leorouge [webchat@184.68.221.62] has joined #minecrafthelp
#474 [22:31] <CubeTheThird> skaterkfbs, hmm well it definitely seems the launcher updated, so this is most likely an issue with the latest version
#475 [22:32] <CubeTheThird> skaterkfbs, here's what I'll have you do. Go to the mojira subreddit https://www.reddit.com/r/Mojira/ and make a post about the report that was closed. Feel free to reference our conversation to elaborate on the issue
#476 [22:32] <leorouge> keep getting: failed to connect to server not authenticated with Minecraft.net
#477 [22:32] <CubeTheThird> leorouge, where are you getting this message?
#478 [22:33] <skaterkfbs> CubeTheThird, alright, thanks, I'll do that then. Thanks again for all your help!
#479 [22:34] <CubeTheThird> no problem
#480 [22:34] <leorouge> after clickeing join server, trying to connect to server: Ghiblicraft
#481 [22:34] <CubeTheThird> leorouge, are you using the official game launcher from https://minecraft.net/download
#482 [22:35] <leorouge> yes
#483 [22:35] <CubeTheThird> leorouge, ok lets try refreshing your session
#484 [22:35] <CubeTheThird> ??> leorouge launcher/relog
#485 [22:35] <Absol> leorouge: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#486 [22:37] <leorouge> logged out, closed launcher, opened launcher, logged in, still says authentication error
#487 [22:39] <Moray> I deleted the files in the .minecraft server, and re open the game, the freeze problem is still there
#488 [22:43] <CubeTheThird> Moray, hmm have you always experienced this issue?
#489 [22:44] <CubeTheThird> leorouge, are you able to connect to other servers?
#490 [22:44] <leorouge> i can connect to 2/5 servers
#491 [22:45] <CubeTheThird> leorouge, wait.. so some work and some don't?
#492 [22:45] <leorouge> indeed
#493 [22:45] <CubeTheThird> leorouge, can you give me the address of one that does and one that doesn't work?
#494 [22:45] <CubeTheThird> leorouge, also, what game version are you using?
#495 [22:47] <leorouge> currently using 1.12.2 -latest version/ i have tried 1.11.2 to test, the authentication error persists
#496 [22:48] <leorouge> one that doesnt work: play.ghiblicraft.com
#497 [22:50] <Moray> CubeTheThird yes, it happens all the time, making me unable to play the game for a few months
#498 [22:51] <CubeTheThird> Moray, hmm. do you have any game/screen recording software installed?
#499 [22:51] <CubeTheThird> leorouge, ok.. and one that does?
#500 [22:53] <leorouge> erm so ive just been spamming join and it started working and letting me in? it appears to let me in about 1/15 tries ....this is odd
#501 [22:53] <skaterkfbs> CubeTheThird, I just posted to the subreddit. It's https://www.reddit.com/r/Mojira/comments/8i30tb/mcl9312_revisit/ in case you wanted to keep an eye on it.
#502 [22:53] <CubeTheThird> skaterkfbs, k thanks
#503 [22:54] <CubeTheThird> leorouge, hmm... now I'm suspecting some kind of connection issue on your end, possibly something blocking it. what anti-virus and firewall software do you have?
#504 [22:55] <CubeTheThird> skaterkfbs, ya looks good
#505 [22:56] <leorouge> ....well its a public computer probaly the mincraft is glitching due to the shell experience software. since its a public computer i cant really influence it much. this is what i get for not playing at home
#506 [22:56] <leorouge> ty i guess im done here
#507 [22:57] <CubeTheThird> leorouge, ya might be a firewall blocking stuff
#508 [23:06] * bleck3v3 [webchat@99-125-202-29.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#509 [23:06] <bleck3v3> hello I am back!
#510 [23:06] <bleck3v3> and back with another question
#511 [23:06] <CubeTheThird> bleck3v3, ask away
#512 [23:06] <bleck3v3> so i am trying to join my friends realm who is playing on xbox
#513 [23:07] <bleck3v3> he provided me a link
#514 [23:07] <bleck3v3> I typed the link and and i tried to use the open mine craft option
#515 [23:07] <bleck3v3> it didnt open it up so I copied the invite code
#516 [23:07] <bleck3v3> but I am not sure what to do with that
#517 [23:07] <bleck3v3> my machine is not a windows 10 machine
#518 [23:07] <bleck3v3> so I am not sure if that is what causing the issue
#519 [23:08] <CubeTheThird> bleck3v3, sorry. The PC/Java edition is not compatible with the Bedrock (win10/xbox/pocket) edition
#520 [23:08] <bleck3v3> I am on windows 1-
#521 [23:08] <bleck3v3> wait wot
#522 [23:08] <bleck3v3> am I screwed
#523 [23:08] <bleck3v3> windows 8*
#524 [23:08] <CubeTheThird> bleck3v3, while the purchase should have given you a code for the Windows 10 edition as well, that naturally requires Windows 10 to install and use
#525 [23:09] <bleck3v3> so am i not able to play with others
#526 [23:09] * Snowcone [webchat@138-229-192-191.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#527 [23:09] <CubeTheThird> bleck3v3, you can play with others. They however must also be using the PC/Java edition
#528 [23:09] <bleck3v3> dang it cant be xbox
#529 [23:10] <CubeTheThird> bleck3v3, not currently. In the future there may be compatibility between these editions, but it's not there yet
#530 [23:10] <bleck3v3> dang my life is a lie
#531 [23:10] <CubeTheThird> lol
#532 [23:10] <Moray> CubeTheThird what do you mean by game/screen recording? Are you talking about screenshots?
#533 [23:11] <CubeTheThird> Moray, no. Something like OBS, which allows you to, for example, record your gameplay to stream or upload it
#534 [23:11] <CubeTheThird> Moray, if you don't know what I'm talking about I'll assume you don't have one
#535 [23:12] <bleck3v3> dang do refunds exist
#536 [23:12] <CubeTheThird> bleck3v3, ya. Did you just purchase it?
#537 [23:12] <Moray> No, I don`t have those softwares
#538 [23:12] <CubeTheThird> Moray, you aren't using multiple monitors right?
#539 [23:13] <bleck3v3> yes I did
#540 [23:13] <CubeTheThird> ??> bleck3v3 account/refund
#541 [23:13] <Absol> bleck3v3: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#542 [23:13] <CubeTheThird> ??> bleck3v3 mojang/email
#543 [23:13] <Absol> bleck3v3: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#544 [23:13] <Absol> bleck3v3: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#545 [23:15] <bleck3v3> oooo
#546 [23:21] * skaterkfbs [webchat@c-73-230-135-83.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#547 [23:32] * Moray [webchat@host-147-98.inlacsl.westlafayette.in.us.clients.pavlovmedia.net] has quit. (Quit: webchat.esper.net)
#548 [23:36] <CubeTheThird> i g2g
#549 [23:37] * Moray [webchat@host-147-98.inlacsl.westlafayette.in.us.clients.pavlovmedia.net] has joined #minecrafthelp
#550 [23:37] <Moray> No I`m not using any multiple screen and my computer is a laptop