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#19 [01:32] * adirmd [webchat@36.72.178.29] has joined #minecrafthelp
#20 [01:34] <adirmd> When will mojang support response my reply on email?
#21 [01:43] <adirmd> So i just contact Mojang 3 days ago, and got the response yesterday.
#22 [01:43] <adirmd> and they're asking me to give an information about my card that i used for the purchases, so i give them. but after replying i got no response from the support. should i wait for 2 days to get the response?
#23 [01:43] <adirmd> im here to make sure that my reply format is correct.
#24 [01:43] <adirmd> it says "Type your response ABOVE THIS LINE to reply"
#25 [02:18] * kosdestruction [webchat@cpe-138-130-170-80.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
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#29 [07:44] * SnowTV01 [webchat@119.64.54.95] has joined #minecrafthelp
#30 [07:48] <SnowTV01> I tried to open the game clicking the icon but got the message 'Unable to update the minecraft game launcher'. And then I tried to delete the program and reinstall it but it happened again. What should I do?
#31 [08:35] * rp [webchat@firewall.oobschools.org] has joined #minecrafthelp
#32 [08:35] <rp> I want to download a Titanic role play map. When I download it doesnt appear in the world set
#33 [08:36] * rp [webchat@firewall.oobschools.org] has quit. (Client Quit)
#34 [08:41] * rp [webchat@firewall.oobschools.org] has joined #minecrafthelp
#35 [08:42] <rp> I want to download the Titanic Map for Minecraft 1.8.7 but I cant find it when I open up the Minecraft app
#36 [08:48] * SnowTV01 [webchat@119.64.54.95] has joined #minecrafthelp
#37 [08:48] <SnowTV01> I tried to open the game clicking the icon but got the message 'Unable to update the minecraft game launcher'. And then I tried to delete the program and reinstall it but it happened again. What should I do?
#38 [09:06] * ItaloGamerBr [webchat@191-054-005-238.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#39 [09:06] * ItaloGamerBr [webchat@191-054-005-238.xd-dynamic.algarnetsuper.com.br] has quit. (Client Quit)
#40 [09:26] * desoirde [webchat@bb121-7-212-7.singnet.com.sg] has joined #minecrafthelp
#41 [09:26] <desoirde> minecraft stuck at loading page
#42 [09:28] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#43 [09:28] <desoirde> Minecraft Is stuck on loading screen forever and can't join a server
#44 [09:28] * PurpleSweetTart [webchat@174-083-055-200.dhcp.chtrptr.net] has joined #minecrafthelp
#45 [09:30] * desoirde [webchat@bb121-7-212-7.singnet.com.sg] has quit. (Client Quit)
#46 [09:31] <PurpleSweetTart> I am a disabled gamer who need the macOS High Sierra Accessibility Keyboard to cut down on typing. I made a custom keyboard layout and it works for the first time when I hit the chat bar to chat with the onscreen keyboard but then I cannot chat again, the chat window comes up for a blink of a second then disappears
#47 [09:32] <PurpleSweetTart> when I tweet to Mojang support I just get "Go to the technical issues page"
#48 [09:34] <PurpleSweetTart> "I'm afraid I will have to give up playing on my favorite RP server because of all the typing. My carpal tunnel is getting worse
#49 [10:42] * PurpleSweetTart [webchat@174-083-055-200.dhcp.chtrptr.net] has joined #minecrafthelp
#50 [10:43] <PurpleSweetTart> sorry I got disconnected I was asking about accessibility support with the keyboard
#51 [10:44] * PurpleSweetTart [webchat@174-083-055-200.dhcp.chtrptr.net] has quit. (Client Quit)
#52 [11:02] * AgentXI [webchat@136.61.17.211] has joined #minecrafthelp
#53 [11:03] <AgentXI> Hello people
#54 [11:03] <AgentXI> I can't join realms
#55 [11:03] <AgentXI> it gives me error code 500
#56 [11:28] * Webchat_98831 [webchat@89.136.77.236] has joined #minecrafthelp
#57 [11:31] * Webchat_98831 [webchat@89.136.77.236] has quit. (Client Quit)
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#60 [11:54] * angrymonkeywes [webchat@54193E5E.cm-5-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#61 [11:54] <angrymonkeywes> Hello
#62 [11:55] <angrymonkeywes> I forgot my old Minecraft account's e-mail, is there any way I can get it back?
#63 [11:56] <GreyVulpine> angrymonkeywes - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#65 [12:10] * cheimerdinger [webchat@c-98-202-170-60.hsd1.ut.comcast.net] has joined #minecrafthelp
#66 [12:10] <cheimerdinger> What is a number for phone support for Minecraft?
#67 [12:18] <GreyVulpine> There is none, the only available form of support is through email
#68 [12:39] * juanjsoe [webchat@186-94-147-237.genericrev.cantv.net] has joined #minecrafthelp
#69 [12:39] <juanjsoe> hhh
#70 [12:39] * juanjsoe [webchat@186-94-147-237.genericrev.cantv.net] has quit. (Client Quit)
#71 [13:06] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#72 [13:09] * Wtf [webchat@myboyblue.dynamic.ucsd.edu] has joined #minecrafthelp
#73 [13:10] <Wtf> Unable to log in to minecraft, made the account in early alpha and no longer have access to original email so unable to reset password. What do?
#74 [13:15] <GreyVulpine> Wtf - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#75 [13:17] <Wtf> I did, I am awaiting a response but so far they have not been helpful
#76 [13:27] <GreyVulpine> They're the only ones who can help with account issues
#77 [13:29] * thelounge62 [webchat@cpc127056-maid7-2-0-cust167.20-1.cable.virginm.net] has joined #minecrafthelp
#78 [13:29] <thelounge62> Minecraft Mojang Screen Freeze
#79 [13:29] <thelounge62> how i can fix
#80 [13:30] * thelounge62 [webchat@cpc127056-maid7-2-0-cust167.20-1.cable.virginm.net] has quit. (Client Quit)
#81 [13:47] * Rhakon [webchat@j143187.upc-j.chello.nl] has joined #minecrafthelp
#82 [13:48] * salih [webchat@p5491F9BB.dip0.t-ipconnect.de] has joined #minecrafthelp
#83 [13:48] <salih> Hello
#84 [13:49] <Rhakon> hello everyone i need some help with my minecraft. it's so that i can connect to my own server and some other servers like hypixel but most other server i can't connect to. when i try to log in it just runs out of time. can you Guy's please tell me what i need to do to connect to other server.
#85 [13:49] <salih> Can some one help me?
#86 [13:49] * salih [webchat@p5491F9BB.dip0.t-ipconnect.de] has quit. (Client Quit)
#87 [14:02] * Garbage_Head [webchat@177.205.179.246.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#88 [14:02] <Garbage_Head> hi
#89 [14:04] <Garbage_Head> hi, i'm luis from brazil
#90 [14:05] <Garbage_Head> I have not played minecraft in years.
#91 [14:05] <Garbage_Head> and i don't remember the email i used to create my acount
#92 [14:06] <Garbage_Head> i only remember my nickname
#93 [14:07] <thgilfodrol> Garbage_Head: what is your username?
#94 [14:07] <Garbage_Head> Garbage_Head
#95 [14:07] <Garbage_Head> child nickname hahaha
#96 [14:08] <thgilfodrol> Garbage_Head: do you remember how you paid for the account?
#97 [14:09] <Garbage_Head> i think i purchase by debit card in 2010
#98 [14:10] <thgilfodrol> ??> Garbage_Head account/send-email
#99 [14:10] <Absol> Garbage_Head: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#100 [14:10] <Absol> Garbage_Head: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#101 [14:11] <thgilfodrol> Garbage_Head: try contacting mojang support via the form linked above, and mention that you think you paid via debit in 2010
#102 [14:11] <Garbage_Head> ok
#103 [14:11] <Garbage_Head> ty so much
#104 [14:11] <thgilfodrol> Garbage_Head: no problem, good luck
#105 [14:46] * steven [webchat@static-67-204-41-53.wireless.unwiredbb.net] has joined #minecrafthelp
#106 [14:47] * steven [webchat@static-67-204-41-53.wireless.unwiredbb.net] has quit. (Client Quit)
#107 [14:58] * Webchat_50493 [webchat@host109.186-109-101.telecom.net.ar] has joined #minecrafthelp
#108 [15:00] <Webchat_50493> i mad an woeld backup in minecraft before opening my world in 18w19a, now i try to open the backup in 18w19b and it justs whipes clean my world
#109 [15:04] * Webchat_50493 [webchat@host109.186-109-101.telecom.net.ar] has quit. (Quit: webchat.esper.net)
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#111 [15:28] * Nestah [webchat@c-73-182-195-134.hsd1.ma.comcast.net] has joined #minecrafthelp
#112 [15:28] <Nestah> hi
#113 [15:28] <Nestah> i need help
#114 [15:29] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#115 [15:30] <Nestah> My minecraft sensitivity goes crazy uncontrollable very often. How do I fix?
#116 [15:32] * Nestah [webchat@c-73-182-195-134.hsd1.ma.comcast.net] has quit. (Client Quit)
#117 [15:40] * Kai [webchat@75.102.129.69] has joined #minecrafthelp
#118 [15:41] <Kai> Someone has been trying to access my account for days now
#119 [15:41] * Kai is now known as Guest13330
#120 [15:42] * Guest13330 [webchat@75.102.129.69] has quit. (Client Quit)
#121 [15:47] * ThunderGamer500 [webchat@23-115-43-229.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#122 [15:49] <ThunderGamer500> My mouse is acting weird. It works fine in the game for a while but then it makes my characters head go VERY SLOW. How can I fix it?
#123 [15:50] * Vanja [webchat@31.223.131.196] has joined #minecrafthelp
#124 [15:51] <Vanja> Can someone help me? My account got hacked
#125 [15:51] * ThunderGamer500 [webchat@23-115-43-229.lightspeed.tpkaks.sbcglobal.net] has quit. (Client Quit)
#126 [15:52] * ThunderPvp [webchat@23-115-43-229.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#127 [15:53] * ThunderPvp [webchat@23-115-43-229.lightspeed.tpkaks.sbcglobal.net] has quit. (Client Quit)
#128 [15:54] <Vanja> Anyone hre?
#129 [16:21] * gau345 [webchat@104-189-117-142.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#130 [16:21] <gau345> how do you get resource packs
#131 [16:48] * PuffyLord [webchat@c-73-6-67-35.hsd1.tx.comcast.net] has joined #minecrafthelp
#132 [16:49] <PuffyLord> So my account is PuffyLord, but i cannot log it into it anymore. I think its hacked. I tried to reset the password but it didnt work
#133 [16:50] <PuffyLord> hello?
#134 [16:50] <PuffyLord> okay ill wait a bit
#135 [17:28] * SonicaPhonix [webchat@c-68-50-36-30.hsd1.in.comcast.net] has joined #minecrafthelp
#136 [17:29] <SonicaPhonix> One of my minecraft worlds wont load. What should i do?
#137 [17:32] * Toxcity [webchat@crlspr-24.233.176.196.myacc.net] has joined #minecrafthelp
#138 [17:37] * SonicaPhonix [webchat@c-68-50-36-30.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#139 [17:48] <Toxcity> Hello
#140 [17:48] <Toxcity> Can I have help?
#141 [17:52] <Odysseius> Toxcity, What with?
#142 [17:52] <Odysseius> Toxcity, Oh, was it the account name issue correct?
#143 [17:52] <Toxcity> yeah
#144 [17:52] <Odysseius> Toxcity, Have you tried contacting Mojang yet?
#145 [17:52] <Toxcity> I dont know how
#146 [17:52] <Odysseius> Toxcity, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#147 [17:52] <Odysseius> ??> Toxcity account/trans-id
#148 [17:52] <Absol> Toxcity: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#149 [17:52] <Odysseius> ??> Toxcity account/send-email
#150 [17:52] <Absol> Toxcity: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#151 [17:52] <Absol> Toxcity: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#152 [17:53] <Toxcity> 1 more question
#153 [17:53] <Odysseius> Toxcity, Yes?
#154 [17:54] <Toxcity> do you think mojang will be able to fix this?
#155 [17:55] <Odysseius> Toxcity, They may be able to explain it, because the name history just seems off to me. But I don't really know how this even happened in the first place. Essentially, in your name change record, for the time you mentioned the other day, there is a name change to the exact same name as before.
#156 [17:55] <Odysseius> Toxcity, May be worth mentioning that.
#157 [17:56] <Toxcity> I have proof That I changed it
#158 [17:56] <Toxcity> for example, it says that I changed my username with a 30 day waiting time
#159 [17:56] <Toxcity> even thoe my username is the same as last time
#160 [17:57] <Odysseius> Toxcity, Just explain your issue to them, they are the ones with full access to the account database.
#161 [17:57] <Toxcity> alright
#162 [17:58] <Toxcity> thank you
#163 [17:58] <Odysseius> Toxcity, You're welcome, have a nice day.
#164 [17:59] * SnowTV01 [webchat@119.64.54.95] has joined #minecrafthelp
#165 [18:00] <SnowTV01> I tried to open the game clicking the icon but got the message 'Unable to update the minecraft game launcher'. And then I tried to delete the program and reinstall it but it happened again. What should I do?
#166 [18:10] * mr_sticky [Mibbit@47-37-255-182.dhcp.sghl.ga.charter.com] has joined #minecrafthelp
#167 [18:10] * Absol kicked mr_sticky from #minecrafthelp (Reason: r_sticky :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#168 [18:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#169 [18:18] * theshadowduck [~TheShadow@207.244.109.180] has joined #minecrafthelp
#170 [18:19] <theshadowduck> How do I get on #minecrft
#171 [18:19] <theshadowduck> How do I get on #minecraft?
#172 [18:21] * theshadowduck [~TheShadow@207.244.109.180] has quit. (Quit: Leaving)
#173 [18:29] * Webchat_30193 [webchat@203-206-240-105.dyn.iinet.net.au] has joined #minecrafthelp
#174 [18:36] * JaY [webchat@cpe-71-72-130-202.cinci.res.rr.com] has joined #minecrafthelp
#175 [18:37] <JaY> Hello, I'm getting an error on the Minecraft launcher update: "Problem moving (file) to MinecraftLauncher.exe with error code 5"
#176 [18:37] <JaY> On Windows 10 if it matters
#177 [18:42] * PuffyLord [webchat@c-73-6-67-35.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#178 [18:53] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#179 [18:57] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#181 [19:16] * Dog_dancer06 [webchat@d24-141-180-144.home.cgocable.net] has joined #minecrafthelp
#182 [19:17] <Dog_dancer06> Hi my minecraft will not load when i try to open it
#183 [19:19] <Dog_dancer06> Hi my minecraft will not load when i try to open it for example i click play and it pops up with "Error :( for further assistance please click here"
#184 [19:19] <Dog_dancer06> Hi my minecraft will not load when i try to open it for example i click play and it pops up with "Error :( for further assistance please click here"
#185 [19:22] * Dog_dancer06 [webchat@d24-141-180-144.home.cgocable.net] has left #minecrafthelp
#186 [19:29] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
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#188 [20:32] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#189 [20:45] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#190 [21:12] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
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#193 [22:07] * Brandon [webchat@107-212-241-11.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
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#195 [22:44] * Dogman [webchat@97-113-12-92.tukw.qwest.net] has joined #minecrafthelp
#196 [22:44] <Dogman> oi
#197 [22:44] <Dogman> brb
#198 [22:45] <Dogman> back
#199 [22:56] <CubeTheThird> Dogman, ok first thing you're gonna want to do is register your username
#200 [22:56] <Dogman> hellllloooooooooooooooo
#201 [22:56] <Dogman> alright, so make an account?
#202 [22:56] <CubeTheThird> Dogman, ya. Enter /ns help
#203 [22:56] <Dogman> did it
#204 [22:57] <CubeTheThird> Dogman, should spit out a bunch of info on what commands you can run. You might need to switch to the server tab if you don't see it
#205 [22:57] <Dogman> i see it.
#206 [22:58] <Dogman> also, quick question, when you put somebody's name in a message, does that message show up red to them?
#207 [22:58] <CubeTheThird> Dogman, it doesn't necessarily come up in red, depending on what client they use to join, but it will ping them in some way and usually highlight the message
#208 [22:58] <CubeTheThird> Dogman, so you can try /ns help register
#209 [22:59] <Dogman> alright, on ns help i see that you can type register
#210 [23:00] <CubeTheThird> Dogman, yup, so do /ns help register to see the details for that command
#211 [23:00] <CubeTheThird> Dogman, /ns is a shortcut for /msg NickServ, which messages the part of the server that handles nicknames
#212 [23:01] <Dogman> i see
#213 [23:01] <Dogman> so will it register my current nickname?
#214 [23:02] <CubeTheThird> Dogman, yes that's right. You can chance your nickname with /nick <newname>
#215 [23:02] <CubeTheThird> *change
#216 [23:02] <Dogman> I see. So if i register as dogman, i can change my nickname to anything.
#217 [23:03] <CubeTheThird> Dogman, you can, but when you login your name has to match what you register
#218 [23:03] <Dogman> so what string of commands (just use *something* as variables) should I type to register my account and email
#219 [23:03] <Dogman> i see
#220 [23:03] <Dogman> so brb
#221 [23:03] * Flascoe [webchat@97-113-12-92.tukw.qwest.net] has joined #minecrafthelp
#222 [23:03] <Flascoe> therew e go.
#223 [23:04] <Flascoe> *there we go.
#224 [23:04] <CubeTheThird> Flascoe, for future reference, you can use the /nick command at any time :p
#225 [23:04] <Flascoe> alright, sweet.
#226 [23:04] * Flascoe is now known as dogman
#227 [23:04] <dogman> oh i see
#228 [23:04] <dogman> wow im smart
#229 [23:04] * dogman is now known as Flascoe
#230 [23:04] <CubeTheThird> :p
#231 [23:04] <Flascoe> 👍
#232 [23:04] <CubeTheThird> Flascoe, now, when you register, I recommend you switch to the server tab so you don't accidentally type in your email/password in a live channel
#233 [23:05] <Flascoe> and how do you do this?
#234 [23:06] * cubeagain [webchat@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#235 [23:06] <Flascoe> oh do you just click what is above the #minecrafthelp server that says whatever client your using
#236 [23:06] <Flascoe> and then register your account using "register" and then stuff
#237 [23:06] <CubeTheThird> oh wow they've really updated the webchat
#238 [23:06] <Flascoe> what happened
#239 [23:06] <CubeTheThird> Flascoe, try clicking on the side where it says EsperNet
#240 [23:07] <Flascoe> alright, i will do so
#241 [23:07] <Flascoe> but then i wouln't be able to talk with you for the time while registering?
#242 [23:07] <CubeTheThird> Flascoe, you can just click back to this channel (you aren't limited to one)
#243 [23:07] <Flascoe> i see. alright, will go attempt to register
#244 [23:08] <CubeTheThird> Flascoe, I'm just saying to do the registration on the other one because we've seen people accidentally put their email password here
#245 [23:08] <Flascoe> i see
#246 [23:08] <Flascoe> alright, so what should i type to register?
#247 [23:08] <CubeTheThird> Flascoe, /ns register <password> <email>
#248 [23:08] <Flascoe> alright. thanks. will do so
#249 [23:10] <Flascoe> alright, did it
#250 [23:10] <Flascoe> going to my email for conformation
#251 [23:11] <Flascoe> and there we go!
#252 [23:11] <Flascoe> account registered
#253 [23:11] <CubeTheThird> Flascoe, cool. Now you just need to authenticate here
#254 [23:11] <Flascoe> alright. i do this how?
#255 [23:11] <CubeTheThird> Flascoe, do /ns identify <password>
#256 [23:11] <CubeTheThird> Flascoe, again recommended in the other channel
#257 [23:12] <Flascoe> alright
#258 [23:12] <Flascoe> it says i am already logged in as Flascoe
#259 [23:12] <CubeTheThird> Flascoe, ah yup. You're authenticated. Good stuff
#260 [23:12] <Flascoe> good stuff indeed
#261 [23:13] <Flascoe> would have sucked if flascoe was taken
#262 [23:13] <Flascoe> had it happen before with osu
#263 [23:13] <CubeTheThird> Flascoe, IRC offers a wide range of commands, which you can find more info for with /help if you so need
#264 [23:13] <Flascoe> alright, sounds good
#265 [23:14] <Flascoe> so, where do we start?
#266 [23:14] <CubeTheThird> Flascoe, ok I'm gonna have you move channels for the training stuff
#267 [23:14] <Flascoe> i have learned from the long session it took to fix my minecraft that malaware is a problem, also alright i will move channels. i see you dm'd me, see you there
#268 [23:24] <CubeTheThird> ??>> Flascoe win/dxdiag
#269 [23:25] <Flascoe> huh
#270 [23:25] <Flascoe> absol died
#271 [23:25] <CubeTheThird> ??< win/dxdiag
#272 [23:54] * Flascoe [webchat@97-113-12-92.tukw.qwest.net] has quit. (Quit: webchat.esper.net)