#1 [00:00] <Zythenor> Andrio I'm just wondering if this is a common issue or not, I've sent an email to actual support with the required details, but I would prefer to get this fixed before the weekend's over
#2 [00:01] <Andrio> Zythenor, it's a common symptom. It's also possible that your account was stolen, or you just need to wait about an hour and then try again.
#3 [00:05] <Zythenor> Andrio Okay, so it should work again at some point. I did try yesterday night with no response either though, and as for it being stolen, My account was practically inactive until last week for a year, so I'd find it funny if now of all times it got stolen.
#4 [01:17] * Webchat_11854 [webchat@ool-4a5ad261.dyn.optonline.net] has joined #minecrafthelp
#5 [01:17] <Webchat_11854> Hello
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#10 [02:38] * Neitex [webchat@46.216.244.92] has joined #minecrafthelp
#11 [02:38] <Neitex> Hi
#12 [02:39] <Neitex> Can you please help me with Minecraft?
#13 [02:39] <Neitex> It crashes every time i run it
#14 [02:40] <Neitex> Hey
#15 [02:40] <Neitex> Is anyone here?
#16 [02:48] * sneezing_panda [~panda@2605:a000:c705:3800:1980:ab0:b585:1ab9] has quit. (Ping timeout: 202 seconds)
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#19 [05:31] * kall [webchat@101.62-252-62.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#20 [05:31] <kall> help i ceap getting thi when i try download
#21 [05:31] <kall> Failed to download file. realms-1.10.19.jar
#22 [05:32] <kall> Help?
#23 [05:37] * kall [webchat@101.62-252-62.static.virginmediabusiness.co.uk] has quit. (Quit: webchat.esper.net)
#24 [05:38] * Mew [webchat@c-73-180-55-151.hsd1.wa.comcast.net] has joined #minecrafthelp
#25 [05:40] <Mew> hey i made an account when i was 9 and dont remember the email/password from that account but the user name is nwf10 and id like to get my account back
#26 [05:42] * christian [webchat@187-35-35-69.dsl.telesp.net.br] has joined #minecrafthelp
#27 [05:42] <GreyVulpine> Mew - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#28 [05:43] <christian> minecraft game does not want to open
#29 [05:45] * Mew [webchat@c-73-180-55-151.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#30 [05:50] * VillanousBarrel [webchat@m90-140-163-219.cust.tele2.lt] has joined #minecrafthelp
#31 [05:56] <VillanousBarrel> Hi! I want to buy minecraft , but i can't. It says there was a problem, and that the card needs to be verified.
#32 [05:56] <VillanousBarrel> I know i wrote everything correctly.
#33 [05:57] <VillanousBarrel> I am using a debit card.
#34 [05:57] <GreyVulpine> Try a credit card instead
#35 [06:04] <VillanousBarrel> Yeah, it said the same thing. Is it true that the the site will always say that there was an error if you wrote the wrong thing once? Like it suspects that someone is trying to use the and it isn't it's owner?
#36 [06:28] * VillanousBarrel [webchat@m90-140-163-219.cust.tele2.lt] has joined #minecrafthelp
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#38 [06:37] * James [webchat@79-70-233-35.dynamic.dsl.as9105.com] has joined #minecrafthelp
#39 [06:38] <James> Hi I am having problems installing minecraft on my new pc it keeps coming up with
#40 [06:38] <James> https://paste.ubuntu.com/p/7p5mMbvRnq/
#41 [06:39] <James> can anyone help?
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#43 [06:50] * CuzImTitan [webchat@ipservice-092-209-176-146.092.209.pools.vodafone-ip.de] has joined #minecrafthelp
#44 [06:52] <CuzImTitan> hello guys. i have a Problem . when i will start minecraft it didnt work. Minecraft says that Java-Umgebung didnt found. can you help me?
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#46 [07:00] * MBgamesNL [webchat@ip4da2566f.direct-adsl.nl] has joined #minecrafthelp
#47 [07:01] <MBgamesNL> Hey I have been having problems with starting up minecraft when I launch the game it crashes immediately I don't even see the mojang logo appear.
#48 [07:07] * manuesposit [webchat@host58-29-dynamic.49-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#49 [07:07] <manuesposit> How can i change my nickname in the game?
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#51 [07:10] * Zythenor [webchat@45.133.240.116.sta.dodo.net.au] has joined #minecrafthelp
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#53 [07:24] * OfficixllNutella [webchat@178-189-164-154.adsl.highway.telekom.at] has joined #minecrafthelp
#54 [07:24] <OfficixllNutella> Odysseius
#55 [07:25] <OfficixllNutella> That with the uptades did not work Odysseius
#56 [07:25] <OfficixllNutella> §4frf
#57 [07:25] * Neitex [webchat@46.216.244.92] has joined #minecrafthelp
#58 [07:26] <OfficixllNutella> ok
#59 [07:26] <Neitex> Is anyone there?
#60 [07:27] <Neitex> Hey
#61 [07:27] * OfficixllNutella [webchat@178-189-164-154.adsl.highway.telekom.at] has quit. (Client Quit)
#62 [07:27] <Neitex> Is anyone there?
#63 [07:33] * DjShade [webchat@pool-74-98-172-200.nrflva.fios.verizon.net] has joined #minecrafthelp
#64 [07:35] <DjShade> Hey, so what is happening is I can't login to minecraft and I can't reset my password either. When I enter my email to do so, I just never get the email to reset my password.
#65 [07:46] <MBgamesNL> Have you looked in your spam inbox?
#66 [08:02] <DjShade> Just did and it wasn't there.
#67 [08:27] * Webchat_74938 [webchat@c-71-236-5-254.hsd1.ga.comcast.net] has joined #minecrafthelp
#68 [08:27] <Webchat_74938> ?
#69 [08:44] * shawny43 [webchat@e7-72-0-245-140.dynamic.sthy.maskatel.ca] has joined #minecrafthelp
#70 [08:45] * shawny43 [webchat@e7-72-0-245-140.dynamic.sthy.maskatel.ca] has quit. (Client Quit)
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#80 [10:00] * DanishKlan [webchat@103.242.121.152] has joined #minecrafthelp
#81 [10:00] <DanishKlan> my DXdiag
#82 [10:02] <DanishKlan> hello?
#83 [10:02] <DanishKlan> The game crashed whilst initializing game
#84 [10:02] <DanishKlan> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#85 [10:03] * anton243 [webchat@2.65.95.119.mobile.tre.se] has quit. (Client Quit)
#86 [10:05] * Neitex [webchat@46.216.244.92] has joined #minecrafthelp
#87 [10:05] <Neitex> Hey
#88 [10:05] <Neitex> Is anyone there?
#89 [10:05] <DanishKlan> Me\
#90 [10:06] <Neitex> Can you help
#91 [10:06] <DanishKlan> I can't
#92 [10:06] <DanishKlan> I am waiting for support team
#93 [10:06] <DanishKlan> its like 10mins
#94 [10:07] <Neitex> So
#95 [10:07] <Neitex> I'm yoo
#96 [10:07] <DanishKlan> I also need help
#97 [10:07] <Neitex> Too*
#98 [10:07] <Neitex> What is your problem&
#99 [10:07] <Neitex> ?
#100 [10:07] <DanishKlan> The game crashed whilst initializing game
#101 [10:07] <DanishKlan> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#102 [10:07] <Neitex> When?
#103 [10:07] <DanishKlan> now
#104 [10:08] <Neitex> Did you tried to find what that error means in internet?
#105 [10:08] <DanishKlan> na
#106 [10:09] <Neitex> try
#107 [10:09] <Neitex> http://forum.lwjgl.org/index.php?topic=3123.0
#108 [10:09] <Neitex> That is something related
#109 [10:09] <Neitex> Check
#110 [10:09] <DanishKlan> i m seeing
#111 [10:10] <Neitex> Something with gpu drivers
#112 [10:10] <DanishKlan> imma update
#113 [10:11] <Neitex> Wat?
#114 [10:14] <Neitex> Hey
#115 [10:15] <Neitex> Are y there?
#116 [10:15] <DanishKlan> I am Updating
#117 [10:15] <Neitex> Щр
#118 [10:15] <Neitex> Oh
#119 [10:15] <Neitex> K
#120 [10:15] <DanishKlan> My gpu
#121 [10:19] <Neitex> How it is going?
#122 [10:19] <DanishKlan> StillUpdating
#123 [10:20] * Neitex [webchat@46.216.244.92] has joined #minecrafthelp
#124 [10:21] <DanishKlan> WelomeBAck
#125 [10:21] <Neitex> Still updating?
#126 [10:21] <DanishKlan> 2sec
#127 [10:22] <DanishKlan> Its Extracting
#128 [10:25] <Neitex> k
#129 [10:27] <DanishKlan> lemmedownload th e old file which the support team gave me that helped me
#130 [10:27] <Neitex> ?
#131 [10:27] <Neitex> What&
#132 [10:27] <Neitex> Old launcher?
#133 [10:27] <DanishKlan> brb restarting
#134 [10:27] <DanishKlan> na
#135 [10:27] * DanishKlan [webchat@103.242.121.152] has quit. (Quit: webchat.esper.net)
#136 [10:31] <Neitex> So
#137 [10:31] <Neitex> I am alone
#138 [10:31] <Neitex> K
#139 [10:32] <Neitex> Heey
#140 [10:32] <Neitex> Operators
#141 [10:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#142 [10:33] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#143 [10:34] <DjShade> So I was wondering is there a way to tell if my minecraft account was stolen/hacked, because I am pretty sure it was...
#144 [10:35] <Neitex> Hey
#145 [10:35] <Neitex> Is any operator here?
#146 [10:38] <Neitex> CubeTheThird Hey
#147 [10:39] <Andrio> ??> Neitex launcher/crash-log
#148 [10:39] <Absol> Neitex: We need to see your crash log, which is created after a crash.
#149 [10:39] <Absol> Neitex: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#150 [10:40] <Andrio> DjShade, what makes you think that?
#151 [10:40] <Neitex> https://paste.ubuntu.com/p/Xk7cWrkz8Y/
#152 [10:43] * selbh [webchat@173-169-201-21.res.bhn.net] has joined #minecrafthelp
#153 [10:43] <selbh> hi in nintendo switch why are there 2 minecrafts
#154 [10:44] * selbh [webchat@173-169-201-21.res.bhn.net] has quit. (Client Quit)
#155 [10:44] <Neitex> https://paste.ubuntu.com/p/Xk7cWrkz8Y/ that is it
#156 [10:48] <Andrio> Neitex, apparently that can be caused by running out of memory
#157 [10:48] <Andrio> ??> Neitex launcher/more-RAM
#158 [10:48] <Absol> Neitex: A forum post which explains how to allocate more RAM to Minecraft can be found here: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/tutorials-and-faqs/1871637-tutorial-allocate-more-memory-for-minecraft
#159 [10:48] <Neitex> Already
#160 [10:48] <DjShade> well first off I can't login and when I do a password reset I get no email, so I looked it up and most websites had nothing to offer but I found a few people that had the same problem and had accounts that were stolen. So really I am not sure, but that is why I am wondering if there is a way to see if an account was stolen or not.
#161 [10:51] <Neitex> So, what have i do
#162 [10:54] <Andrio> DjShade, did you check your spam folder?
#163 [10:54] <Andrio> Neitex, do you use mods?
#164 [10:54] <Neitex> No
#165 [10:55] <DjShade> Yes I checked that.
#166 [10:58] <Neitex> Sorry
#167 [10:58] <Neitex> I have to leave
#168 [10:58] <Neitex> I'l connect later
#169 [10:58] * Neitex [webchat@46.216.244.92] has quit. (Quit: webchat.esper.net)
#170 [11:02] <Andrio> DjShade, it is possible; we don't have any further information about that.
#171 [11:11] * Daniel2 [webchat@180.131.173.10] has joined #minecrafthelp
#172 [11:11] <Daniel2> We are STEM learning center teaching Minecraft Education
#173 [11:11] <Daniel2> we were using trail license for past 2 weeks to teach our students
#174 [11:12] <Daniel2> However, we suddenly can't login to Minecraft Education again, and there is not allow us to purchase license as well
#175 [11:12] <Daniel2> We need to teach students next Saturday
#176 [11:12] <Daniel2> Is it possible can help me?
#177 [11:13] <CubeTheThird> Daniel2, you will need to contact Mojang support about this issue
#178 [11:13] <CubeTheThird> ??> Daniel2 mojang/email
#179 [11:13] <Absol> Daniel2: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#180 [11:13] <Absol> Daniel2: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#181 [11:20] * luke [webchat@174-135-90-179.res.bhn.net] has joined #minecrafthelp
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#183 [11:27] * DjShade [webchat@pool-74-98-172-200.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#184 [11:36] * Catwoman [webchat@162-201-33-193.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#185 [11:38] <Catwoman> i am unable to connect to any server. i keep getting the error java.lang.nullexcpetion
#186 [11:48] * britol [webchat@244.128.152.190.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#187 [11:48] <britol> https://paste.ubuntu.com/p/5C65PSHMfN/
#188 [11:50] * storm-11105 [webchat@host164-7-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#189 [11:51] <storm-11105> whyni can't do the update
#190 [11:51] <storm-11105> why i can't do the update
#191 [11:51] * britol [webchat@244.128.152.190.static.anycast.cnt-grms.ec] has quit. (Client Quit)
#192 [11:52] * storm-11105 [webchat@host164-7-dynamic.250-95-r.retail.telecomitalia.it] has quit. (Client Quit)
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#195 [12:07] * szmarci [webchat@business-178-48-187-89.business.broadband.hu] has quit. (Quit: webchat.esper.net)
#196 [12:19] * MBgamesNL [webchat@ip4da2566f.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#197 [12:28] * DiamondDude5YT [webchat@99-179-119-112.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#198 [12:28] <DiamondDude5YT> hello
#199 [12:28] <DiamondDude5YT> anyone here
#200 [12:28] <DiamondDude5YT> anyone?
#201 [12:28] <DiamondDude5YT> surely someone is on
#202 [12:29] <DiamondDude5YT> i guess not?
#203 [12:30] * DiamondDude5YT [webchat@99-179-119-112.lightspeed.nsvltn.sbcglobal.net] has quit. (Client Quit)
#204 [12:54] * razer7 [webchat@178-117-188-16.access.telenet.be] has joined #minecrafthelp
#205 [12:54] <razer7> hi, can someone help me with my account?
#206 [12:54] <razer7> after some years wanna play again but problems with migration
#207 [12:55] * razer7 [webchat@178-117-188-16.access.telenet.be] has quit. (Client Quit)
#208 [13:01] * ryan [webchat@ip-31-205-67-4.ask4internet.com] has joined #minecrafthelp
#209 [13:01] * thelounge80 [webchat@dyndsl-092-252-071-208.ewe-ip-backbone.de] has joined #minecrafthelp
#210 [13:01] <ryan> hey, I haven't been on Minecraft for years, when I log onto my account it says I have to buy it again?
#211 [13:02] <GreyVulpine> ryan - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#212 [13:03] * ryan [webchat@ip-31-205-67-4.ask4internet.com] has quit. (Client Quit)
#213 [13:04] * thelounge80 [webchat@dyndsl-092-252-071-208.ewe-ip-backbone.de] has quit. (Client Quit)
#214 [13:13] * Catwoman [webchat@162-201-33-193.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
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#216 [13:18] * robert [webchat@Unassigned-Reverse.Buzau.FiberNETWORK.Ro] has joined #minecrafthelp
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#218 [13:32] * LOLGEILO_HDHD [webchat@dyndsl-092-252-071-208.ewe-ip-backbone.de] has joined #minecrafthelp
#219 [13:32] * Webchat_43151 [webchat@95-44-113-70-dynamic.agg2.kln.lmk-mlw.eircom.net] has joined #minecrafthelp
#220 [13:32] <Webchat_43151> Hi
#221 [13:33] <Webchat_43151> Im having issues with my account
#222 [13:36] * LOLGEILO_HDHD [webchat@dyndsl-092-252-071-208.ewe-ip-backbone.de] has quit. (Client Quit)
#223 [13:41] * Webchat_43151 [webchat@95-44-113-70-dynamic.agg2.kln.lmk-mlw.eircom.net] has quit. (Quit: webchat.esper.net)
#224 [14:17] * hunter [webchat@24-241-219-123.dhcp.smrt.tn.charter.com] has joined #minecrafthelp
#225 [14:17] <hunter> geting a no space left message and can't connect
#226 [14:18] <CubeTheThird> hunter, typically that would mean you're out of disk space
#227 [14:18] <hunter> ok thanks
#228 [14:19] * hunter [webchat@24-241-219-123.dhcp.smrt.tn.charter.com] has quit. (Client Quit)
#229 [14:20] * Magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#230 [14:20] <Magicalpanguin> anyone?
#231 [14:20] <Magicalpanguin> AnyONe here?
#232 [14:20] <Magicalpanguin> Repeat anyone here?
#233 [14:21] <CubeTheThird> Magicalpanguin, do you need something?
#234 [14:21] <Magicalpanguin> Yes
#235 [14:21] <Magicalpanguin> I do
#236 [14:21] <Magicalpanguin> basically when I click onto my minecraft game
#237 [14:21] <Magicalpanguin> say ive gone out of it temporarily
#238 [14:21] <Magicalpanguin> to check discord or something
#239 [14:21] <Magicalpanguin> I click back onto it
#240 [14:21] <Magicalpanguin> and it takes a while
#241 [14:22] <Magicalpanguin> and then loads and freezes
#242 [14:22] <CubeTheThird> Magicalpanguin, please don't use the enter key as a comma
#243 [14:22] <Magicalpanguin> oh ok
#244 [14:22] <CubeTheThird> Magicalpanguin, but you're basically saying the game freezes when you tab out of it?
#245 [14:22] <Magicalpanguin> yes
#246 [14:22] <Magicalpanguin> I don't know how to fix it
#247 [14:23] <CubeTheThird> Magicalpanguin, does it crash or give you any error messages?
#248 [14:23] <Magicalpanguin> no it just freezes
#249 [14:23] <Magicalpanguin> onto a white screen (sorry forgot to not use enter)
#250 [14:24] <CubeTheThird> Magicalpanguin, ok. let's start by checking your graphics drivers
#251 [14:24] <CubeTheThird> ??> Magicalpanguin win/dxdiag
#252 [14:24] <Absol> Magicalpanguin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#253 [14:24] <Magicalpanguin> my graphics card is NVidia gefore 710 gt thingy
#254 [14:25] <CubeTheThird> Magicalpanguin, please follow the instructions Absol gave you
#255 [14:26] <Magicalpanguin> https://paste.ubuntu.com/p/Q7gZRTZj6D/
#256 [14:26] <Magicalpanguin> there
#257 [14:27] <CubeTheThird> Magicalpanguin, ok one sec
#258 [14:27] <CubeTheThird> Magicalpanguin, well there's definitely an update for your drivers. download and install http://www.nvidia.com/download/driverResults.aspx/134070/en-us
#259 [14:28] <Magicalpanguin> is that a virus ?
#260 [14:28] <Magicalpanguin> I'm new to this computer
#261 [14:28] <Magicalpanguin> I got it for my birthday yesterday
#262 [14:29] <CubeTheThird> Magicalpanguin, no. Its a driver for your nvidia graphics card. it's right off the nvidia website
#263 [14:29] <Magicalpanguin> ok
#264 [14:29] <Magicalpanguin> how do I install it
#265 [14:29] <Magicalpanguin> its a pretty big file xd
#266 [14:29] <Magicalpanguin> ok its downloading
#267 [14:30] <Magicalpanguin> how do I use it though
#268 [14:30] <Magicalpanguin> ?????
#269 [14:31] <CubeTheThird> Magicalpanguin, you open it after it's downloaded and follow the directions it gives you
#270 [14:31] <Magicalpanguin> oh ok
#271 [14:31] <Magicalpanguin> do I keep it afterwards?
#272 [14:32] <CubeTheThird> Magicalpanguin, after it finishes installing, you don't need to keep it
#273 [14:32] <Magicalpanguin> ok
#274 [14:32] <Magicalpanguin> I will though
#275 [14:32] <Magicalpanguin> i think i have an entire terabyte
#276 [14:32] <Magicalpanguin> sorry I'm so annoying! I'm really bad at computers
#277 [14:32] <Magicalpanguin> ive literally been looking for an hour
#278 [14:32] <Magicalpanguin> for this
#279 [14:33] <Magicalpanguin> is my computer good ?
#280 [14:35] <CubeTheThird> Magicalpanguin, good in what sense? what do you want it to do?
#281 [14:35] <Magicalpanguin> run minecraft smoothly xD
#282 [14:35] * Huntee [webchat@cpe-71-72-209-35.cinci.res.rr.com] has joined #minecrafthelp
#283 [14:36] <Huntee> Does anyone know why I can't change my password
#284 [14:36] <Magicalpanguin> can you access the emao;
#285 [14:36] <CubeTheThird> Huntee, what happens when you try?
#286 [14:36] <Magicalpanguin> email*
#287 [14:36] <CubeTheThird> Magicalpanguin, I mean, sure it should be able to play minecraft just fine
#288 [14:37] <Huntee> I can access the email but the passoword change email never sends
#289 [14:37] <Magicalpanguin> great
#290 [14:37] <Magicalpanguin> are you sure my problem is the drivers then cube
#291 [14:37] <Magicalpanguin> check spam folder huntee
#292 [14:37] <Huntee> I have
#293 [14:38] <CubeTheThird> Magicalpanguin, I can't be 100% sure, but usually your type of issue is fixed with newer drivers
#294 [14:38] <CubeTheThird> Huntee, how long have you waited for the email?
#295 [14:38] <Magicalpanguin> thanks cube
#296 [14:39] <Magicalpanguin> my screen keeps flickering black
#297 [14:39] <Magicalpanguin> wtf
#298 [14:39] <Magicalpanguin> what have u made me install
#299 [14:39] * Minecrafter [webchat@172.92.248.60] has joined #minecrafthelp
#300 [14:39] <CubeTheThird> Magicalpanguin, that's normal
#301 [14:39] <Magicalpanguin> ok
#302 [14:39] <Magicalpanguin> sorry
#303 [14:40] <Magicalpanguin> i think its done now
#304 [14:40] <CubeTheThird> Magicalpanguin, your graphics card is what brings images to your screen. When updating the drivers, the screen will usually flicker
#305 [14:40] <Magicalpanguin> ts done
#306 [14:40] <Magicalpanguin> its
#307 [14:40] <Magicalpanguin> Now what?
#308 [14:40] <CubeTheThird> Magicalpanguin, once the installer finishes, close it and reboot your PC. Then try the game again
#309 [14:40] <Minecrafter> Im trying to change my version from 1.12 to 1.7.2 but everytime I use mods for it, it comes up as ERROR
#310 [14:40] * gabym [webchat@23-114-188-118.lightspeed.elpstx.sbcglobal.net] has joined #minecrafthelp
#311 [14:41] <gabym> im trying to open minecraft since i just dowloaded it and there a download error
#312 [14:42] <CubeTheThird> Minecrafter, but you have no issues without mods?
#313 [14:42] <CubeTheThird> gabym, what does the error say?
#314 [14:42] <Huntee> CubeTheThird Its been about 4 hours
#315 [14:42] <CubeTheThird> Huntee, ok. You'll have to contact Mojang in that case
#316 [14:42] <CubeTheThird> ??> Huntee mojang/email
#317 [14:42] <Absol> Huntee: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#318 [14:42] <Absol> Huntee: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#319 [14:43] <Minecrafter> I havent tried loading 1.7.2 wihtout mods yet
#320 [14:43] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#321 [14:43] <gabym> it says it cant save download hal3.ogg
#322 [14:43] <magicalpanguin> im checking to see if it worked
#323 [14:44] <magicalpanguin> CubeTheThird is there other fixes if its not rigth
#324 [14:44] <gabym> ive taken off my antivirus but it still wont work
#325 [14:44] * AP [webchat@cpe-71-68-5-236.carolina.res.rr.com] has joined #minecrafthelp
#326 [14:44] <CubeTheThird> gabym, do you have bytefence installed?
#327 [14:44] <gabym> no
#328 [14:44] <CubeTheThird> magicalpanguin, it still freezes?
#329 [14:44] <CubeTheThird> ??> gabym tools/hjt
#330 [14:44] <Absol> gabym: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#331 [14:44] <Absol> gabym: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#332 [14:44] <magicalpanguin> Cube theres still delay
#333 [14:44] <magicalpanguin> and yes
#334 [14:44] <magicalpanguin> i believe
#335 [14:45] <magicalpanguin> yep still freezes
#336 [14:45] <magicalpanguin> and now theres a not responding thing
#337 [14:45] <Minecrafter> there are no Errors when I run Minecraft 1.7.2 without Mods, but when I load it with mods it says error
#338 [14:46] <magicalpanguin> cube what do i do :C
#339 [14:46] <magicalpanguin> if you have discord i might be able to screenshare the problem
#340 [14:46] * Huntee [webchat@cpe-71-72-209-35.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#341 [14:46] <CubeTheThird> Minecrafter, sorry can't help you then. This channel is intended for non-modded minecraft. I recommend you check or ask on the minecraft forums for assistance
#342 [14:47] <CubeTheThird> magicalpanguin, do you have any game/screen recording software installed?
#343 [14:47] <Minecrafter> Ok, Thank your for your service
#344 [14:47] <magicalpanguin> Cube yes
#345 [14:47] <magicalpanguin> but it came with the computer
#346 [14:47] * Minecrafter [webchat@172.92.248.60] has quit. (Quit: webchat.esper.net)
#347 [14:47] <magicalpanguin> and discord has intergrated ss which im not using
#348 [14:48] <CubeTheThird> magicalpanguin, oh? what did it come with?
#349 [14:48] <magicalpanguin> oh it doesnt
#350 [14:48] <magicalpanguin> dangit
#351 [14:48] <gabym> https://paste.ubuntu.com/
#352 [14:48] <magicalpanguin> What am i supposed to do :C
#353 [14:48] <gabym> theres the link someone asked for
#354 [14:49] <CubeTheThird> magicalpanguin, let's see what you have installed. Something might be conflicting with the game
#355 [14:49] <CubeTheThird> ??> magicalpanguin win/dxdiag
#356 [14:49] <Absol> magicalpanguin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#357 [14:49] <magicalpanguin> i gave the link arleady
#358 [14:49] <CubeTheThird> gabym, you need to submit it first before giving the link. Make sure you put something in the Poster box
#359 [14:49] <CubeTheThird> magicalpanguin, oops sorry wrong one
#360 [14:49] <magicalpanguin> https://paste.ubuntu.com/p/Q7gZRTZj6D/
#361 [14:49] <CubeTheThird> ??> magicalpanguin tools/hjt
#362 [14:49] <Absol> magicalpanguin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#363 [14:50] <Absol> magicalpanguin: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#364 [14:50] <magicalpanguin> anbsol
#365 [14:50] <magicalpanguin> What is tools/hjt
#366 [14:50] <CubeTheThird> magicalpanguin, follow all the instructions Absol gave you
#367 [14:50] <magicalpanguin> what do id o
#368 [14:51] <magicalpanguin> do i have to install more stuff
#369 [14:52] <gabym> https://paste.ubuntu.com/p/6pqp6B599F/
#370 [14:52] <CubeTheThird> magicalpanguin, you'll need to download and open the trend micro tool
#371 [14:52] <CubeTheThird> gabym, according to your report, you have ByteFence installed
#372 [14:52] <magicalpanguin> cube
#373 [14:52] <magicalpanguin> is not on my comptuer
#374 [14:52] <gabym> so what should i do?
#375 [14:52] <magicalpanguin> but i installed it
#376 [14:53] <magicalpanguin> oh i runned it not installk
#377 [14:54] <CubeTheThird> gabym, remove it
#378 [14:54] <magicalpanguin> https://paste.ubuntu.com/p/hDkFv7qnp4/
#379 [14:54] <magicalpanguin> cube
#380 [14:57] <CubeTheThird> magicalpanguin, hmm I'm not seeing anything that would conflict with the game... Can I assume your issue only occurs in fullscreen mode?
#381 [14:57] <magicalpanguin> yes
#382 [14:57] <magicalpanguin> well it happens on bothj
#383 [14:57] <magicalpanguin> is there anyway i can fix it
#384 [14:57] <gabym> im removing bytefence
#385 [14:57] <magicalpanguin> because it makes me really annoyed
#386 [14:58] <CubeTheThird> magicalpanguin, let's do a clean install of the game
#387 [14:59] <magicalpanguin> fresh install of minecraft maybe?
#388 [14:59] <CubeTheThird> ??> magicalpanguin win/reinst
#389 [14:59] <magicalpanguin> haha lol
#390 [14:59] <Absol> magicalpanguin: You may need to reinstall the locally installed files that Minecraft puts into place.
#391 [14:59] <Absol> magicalpanguin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#392 [14:59] <magicalpanguin> i have no saves
#393 [15:00] <CubeTheThird> magicalpanguin, that's ok
#394 [15:01] <gabym> minecraft is downloading now
#395 [15:01] <magicalpanguin> CubeTheThird
#396 [15:01] <magicalpanguin> ive deleted all those files
#397 [15:01] <magicalpanguin> im starting minecraft again
#398 [15:01] <magicalpanguin> ill alt tab out of it
#399 [15:01] <magicalpanguin> and wait 30 seconds
#400 [15:01] <magicalpanguin> then tab in
#401 [15:01] <magicalpanguin> to test it
#402 [15:02] <gabym> thank you guys minecraft has downloaded
#403 [15:03] * gabym [webchat@23-114-188-118.lightspeed.elpstx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#404 [15:03] <magicalpanguin> ok cube
#405 [15:03] <magicalpanguin> its downloading 1.12
#406 [15:04] <magicalpanguin> its launching
#407 [15:04] <magicalpanguin> its launched
#408 [15:05] <magicalpanguin> IT PASSED 30 SECONDS
#409 [15:05] <magicalpanguin> ill leave it 1 minute
#410 [15:05] <magicalpanguin> to idle
#411 [15:05] <magicalpanguin> whilst of it
#412 [15:06] <CubeTheThird> lol ok
#413 [15:06] <magicalpanguin> im super anxious
#414 [15:06] <magicalpanguin> if it worked i love u >3
#415 [15:06] <magicalpanguin> you are a god among men cubedcraft
#416 [15:07] <CubeTheThird> haha no problem
#417 [15:08] * G9 [webchat@pool-173-72-144-56.clppva.fios.verizon.net] has joined #minecrafthelp
#418 [15:08] <G9> ummm im getting a "Unable to save download. ast_es.lang"
#419 [15:09] <CubeTheThird> ??> G9 av/bytefence
#420 [15:09] <Absol> G9: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#421 [15:09] <magicalpanguin> cube
#422 [15:09] <magicalpanguin> got discord?
#423 [15:10] <magicalpanguin> oh dear..
#424 [15:10] <magicalpanguin> it happened again
#425 [15:10] <magicalpanguin> but didn't freeze just took a second or 3 to load
#426 [15:10] <magicalpanguin> and again..
#427 [15:11] <CubeTheThird> magicalpanguin, wait.. so when it freezes does it eventually stop freezing or...?
#428 [15:12] <G9> i dont have ByteFence
#429 [15:12] <G9> so that is not the issue\
#430 [15:13] <G9> my error is this: download. be_by.lang
#431 [15:13] <G9> unable to save download. be_by.lang
#432 [15:14] <CubeTheThird> ??> G9 tools/hjt
#433 [15:14] <Absol> G9: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#434 [15:14] <Absol> G9: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#435 [15:14] <magicalpanguin> cube sort of
#436 [15:14] <magicalpanguin> but i stil lhave to wait
#437 [15:14] <magicalpanguin> for it to load and stuf
#438 [15:14] <magicalpanguin> and it would go white if i clicked whilst it was blakc
#439 [15:16] <CubeTheThird> magicalpanguin, did you change any of the game settings after opening it?
#440 [15:16] <magicalpanguin> yes
#441 [15:16] <G9> https://paste.ubuntu.com/p/5HGB897fTf/
#442 [15:17] <CubeTheThird> magicalpanguin, what did you change?
#443 [15:18] <G9> that is my paste
#444 [15:19] <CubeTheThird> G9, hmm. I'm seeing some mcafee stuff. I'm gonna recommend you remove that (I'll send you a tool), and also have you do a malware scan
#445 [15:19] <CubeTheThird> ??> G9 av/mcafee/uninstall
#446 [15:19] <Absol> G9: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#447 [15:19] <CubeTheThird> ??> G9 av/adwcleaner
#448 [15:19] <Absol> G9: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#449 [15:19] <Absol> G9: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#450 [15:19] <CubeTheThird> magicalpanguin, did your PC already have minecraft installed?
#451 [15:20] * e_l1997 [~quassel@82.99.6.226] has joined #minecrafthelp
#452 [15:21] * el97 [~quassel@82.99.6.226] has quit. (Ping timeout: 194 seconds)
#453 [15:23] <magicalpanguin> yes cube
#454 [15:23] <magicalpanguin> WAit no
#455 [15:23] <magicalpanguin> it did
#456 [15:23] <magicalpanguin> but i uninstalled that
#457 [15:24] <magicalpanguin> then got it from minecraft website
#458 [15:24] <CubeTheThird> magicalpanguin, hmm because there have been similar issues with older versions of the launcher. Can you uninstall everything Minecraft you have ( make sure you can't find it in the start menu), re-download it from https://minecraft.net/download
#459 [15:25] <magicalpanguin> i installed it yesterday
#460 [15:25] <magicalpanguin> it seems to hve stopped now
#461 [15:25] <magicalpanguin> if it only happens once in a while i can put up with it
#462 [15:25] <magicalpanguin> Thank you so much for ur help
#463 [15:25] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has quit. (Quit: webchat.esper.net)
#464 [15:28] * Webchat_18269 [webchat@pool-173-70-163-48.nwrknj.fios.verizon.net] has joined #minecrafthelp
#465 [15:29] * Webchat_18269 [webchat@pool-173-70-163-48.nwrknj.fios.verizon.net] has quit. (Client Quit)
#466 [15:29] * ssg9 [webchat@pool-173-72-144-56.clppva.fios.verizon.net] has joined #minecrafthelp
#467 [15:29] <ssg9> this is G9
#468 [15:29] <ssg9> i am back
#469 [15:30] <ssg9> what do i do now
#470 [15:30] <CubeTheThird> ssg9, ok. Try the game again. If not, check if you can uninstall something called Reason Security
#471 [15:31] <ssg9> it is called reason core security
#472 [15:31] <ssg9> butttttt
#473 [15:31] * dapperbass [webchat@cpc137426-wilm3-2-0-cust826.1-4.cable.virginm.net] has joined #minecrafthelp
#474 [15:32] <CubeTheThird> ssg9, yes. It has been known to cause similar issues as ByteFence
#475 [15:32] <ssg9> it says i can play. Should i unistall it though?
#476 [15:32] <CubeTheThird> ssg9, try playing first, but you might want to remove it anyways
#477 [15:33] <dapperbass> I have lost access to my mineraft email, forgot my pass word and transaction ID. What should i do to regain access to my account?
#478 [15:33] <ssg9> how to i go about downloading a server?
#479 [15:33] <CubeTheThird> dapperbass, when did you purchase the account?
#480 [15:33] <CubeTheThird> ssg9, what do you mean by "downloading a server"?
#481 [15:34] <dapperbass> around 2013 - 2015
#482 [15:34] <ssg9> I want to create a server for my mates and I to play on
#483 [15:34] <CubeTheThird> dapperbass, ok, and what method of payment did you use?
#484 [15:34] <CubeTheThird> ssg9, ah ok, and you want to host the server yourself
#485 [15:34] <ssg9> yes
#486 [15:34] <CubeTheThird> ssg9, you can download the software from https://minecraft.net/download
#487 [15:35] <dapperbass> i believe braintree
#488 [15:35] <CubeTheThird> dapperbass, so.. credit card?
#489 [15:35] <dapperbass> forgot which one was used in the transaction
#490 [15:36] <CubeTheThird> ??> dapperbass account/trans-id/braintree
#491 [15:36] <Absol> dapperbass: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#492 [15:36] <Absol> dapperbass: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#493 [15:36] <CubeTheThird> ??> dapperbass mojang/email
#494 [15:36] <Absol> dapperbass: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#495 [15:36] <Absol> dapperbass: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#496 [15:36] <ssg9> so i did download that but there is noe stuff.
#497 [15:36] <CubeTheThird> dapperbass, if you aren't sure if the information needed, ask Mojang for further instructions
#498 [15:36] <dapperbass> ok, thanks
#499 [15:36] <CubeTheThird> ssg9, ... what do you mean?
#500 [15:36] <CubeTheThird> ssg9, did you click on the link for "set up your own minecraft server"?
#501 [15:37] <ssg9> i downloaded it but inside the jar after i extract there is just a bunch of random files and not a run or anything
#502 [15:37] <CubeTheThird> ssg9, you don't extract the jar file. You run it
#503 [15:37] <CubeTheThird> ??> mp/server-setup
#504 [15:37] <ssg9> how
#505 [15:37] <CubeTheThird> ??> ssg9 mp/server-setup
#506 [15:37] <Absol> ssg9: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
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#508 [15:38] <ssg9> but it is a rar file how do i run that???
#509 [15:39] <CubeTheThird> ssg9, no. it's not a rar file. a jar file is like a zip, but you can run it with java
#510 [15:39] * SirZocker [webchat@p4FE6FE9B.dip0.t-ipconnect.de] has joined #minecrafthelp
#511 [15:39] <CubeTheThird> ssg9, do you have java installed?
#512 [15:39] <SirZocker> >Hallo ?
#513 [15:40] <CubeTheThird> hello SirZocker
#514 [15:40] <SirZocker> Mein minecraft startet nicht
#515 [15:40] <CubeTheThird> ??> SirZocker lang/de
#516 [15:40] <Absol> SirZocker: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#517 [15:41] <ssg9> so i ran it, where did it go
#518 [15:41] <CubeTheThird> ssg9, oh forgot to mention. Make sure you run it in its own folder. It will create a bunch of files in the same folder
#519 [15:42] <SirZocker> my minecraft does not start it always comes this error message Name: vi_VN.lang
#520 [15:42] <CubeTheThird> ??> SirZocker av/bytefence
#521 [15:42] <Absol> SirZocker: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#522 [15:43] <ssg9> i saw a bunch of stuff say fail to save
#523 [15:43] <SirZocker> it can also be due to java
#524 [15:44] <SirZocker> ???
#525 [15:44] <CubeTheThird> SirZocker, no. The error means something is blocking the download. This usually occurs because of ByteFence or Reason Core Security
#526 [15:45] <ssg9> reinstalling java
#527 [15:46] <CubeTheThird> ssg9, assuming you have a 64 bit system, make sure you get 64 bit java
#528 [15:47] <ssg9> okay well i did
#529 [15:47] <CubeTheThird> ssg9, do you know how to make a batch script?
#530 [15:47] <SirZocker> I have no bytefance on my pc
#531 [15:48] <ssg9> so i have the rar file in a folder
#532 [15:48] <ssg9> now what
#533 [15:48] <CubeTheThird> ssg9, by rar you mean jar right? those a different things
#534 [15:49] <ssg9> i have rar so when i downloaded it it was a rar. i can open it as a java thing
#535 [15:49] <ssg9> though
#536 [15:49] <ssg9> so yeah
#537 [15:49] <CubeTheThird> soahccc, ok so are you able to open it with java now?
#538 [15:49] <CubeTheThird> oops
#539 [15:49] <CubeTheThird> ssg9, ^^^
#540 [15:50] <ssg9> i can open with java yes
#541 [15:50] <CubeTheThird> ssg9, ok and does it create any new files in the folder?
#542 [15:50] <ssg9> when i open it i keep seeing failed to save server properites in the chat log
#543 [15:51] <ssg9> and it saves nothing
#544 [15:51] <CubeTheThird> ssg9, hmm. Let's try running it from a batch script. Do you know how to make one?
#545 [15:52] <ssg9> do i extract all the files from the rar to a folder?
#546 [15:52] <CubeTheThird> ssg9, no. Don't extract it
#547 [15:52] <ssg9> what do i do
#548 [15:52] <CubeTheThird> ssg9, ok open notepad
#549 [15:52] <ssg9> you mean a text document
#550 [15:53] <CubeTheThird> ssg9, sure.... as long as you're not doing it in e.g. Word
#551 [15:53] <ssg9> its a text document
#552 [15:53] <ssg9> so i opened it
#553 [15:53] <ssg9> now what
#554 [15:54] <CubeTheThird> ssg9, wait... what? what file did you open?
#555 [15:54] <ssg9> its a notepadd
#556 [15:54] <ssg9> new text document - notepad
#557 [15:54] <CubeTheThird> ssg9, ah ok. Is the name of the server file "server" or "minecraft_server.1.12.2" ?
#558 [15:55] <ssg9> the name of the file server(4)
#559 [15:55] <ssg9> becasue i downloaded it 4 times
#560 [15:55] <CubeTheThird> ssg9, can you rename it to just server
#561 [15:55] <ssg9> did
#562 [15:56] <CubeTheThird> ssg9, ok. In notepad, enter this: java -Xmx1024M -Xms1024M -jar server.jar
#563 [15:56] <CubeTheThird> ssg9, then save it in the same folder as the server file, with the name "server.bat" (WITH quotes)
#564 [15:56] <ssg9> okay
#565 [15:57] <CubeTheThird> ssg9, after its saved, double-click on the new file, and it should try starting the server
#566 [15:58] <ssg9> okay
#567 [15:58] <ssg9> i did
#568 [15:58] <ssg9> and then pressed enter on the cmd
#569 [15:59] <ssg9> so now there is the eula
#570 [15:59] <CubeTheThird> ssg9, you don't have to do anything in the CMD window
#571 [15:59] <CubeTheThird> ssg9, open the eula file
#572 [15:59] <ssg9> i made it true
#573 [16:00] <CubeTheThird> ssg9, run the server script again
#574 [16:00] <ssg9> now fiels are there
#575 [16:00] <ssg9> is that it
#576 [16:00] <CubeTheThird> ssg9, it should have started a server. Try connecting to it by joining it from the game, with localhost as the address
#577 [16:01] <ssg9> okay did that with localhost
#578 [16:01] <ssg9> now what
#579 [16:01] <CubeTheThird> ssg9, were you able to join?
#580 [16:01] <ssg9> yes
#581 [16:02] <CubeTheThird> ssg9, ok good. I assume you want people outside your home network to join the game?
#582 [16:02] <ssg9> yes
#583 [16:02] <CubeTheThird> ssg9, do you know how to port forward?
#584 [16:02] <ssg9> i think
#585 [16:03] <CubeTheThird> ssg9, you'll have to configure your router to forward port 25565 to your PC
#586 [16:04] <ssg9> and that is it?
#587 [16:04] <CubeTheThird> ssg9, ya, assuming your firewall isn't blocking it
#588 [16:04] <CubeTheThird> ssg9, people outside your network connect by using your public IP address, which is 173.72.144.56
#589 [16:04] <ssg9> okay
#590 [16:05] <ssg9> how to turn off firewall if it is on, its been a while
#591 [16:05] <CubeTheThird> ssg9, you just need to allow it. Search your pc for "allow a program through the firewall"
#592 [16:06] <ssg9> and just find mc
#593 [16:06] * B-Rad [webchat@99-0-106-60.lightspeed.plcsfl.sbcglobal.net] has joined #minecrafthelp
#594 [16:06] <CubeTheThird> ssg9, no. Find java, and check all the boxes for it
#595 [16:07] <ssg9> okay its all checked
#596 [16:07] <CubeTheThird> ssg9, ok good. Save the settings, do the port forwarding and you should be good to go
#597 [16:07] <CubeTheThird> ssg9, we can test it from here to make sure it works
#598 [16:08] <ssg9> see if it works
#599 [16:09] <B-Rad> Login on my tablet successful. Unable to login on my dad's home computer - Dell w/Windows 10. Email address and password disappear when I click "Log In". No error message.
#600 [16:09] <CubeTheThird> ssg9, hmm doesn't look like it's working. You might need to stop and restart the server
#601 [16:09] <ssg9> i might need to port forward
#602 [16:09] <ssg9> how do i do that
#603 [16:09] <CubeTheThird> B-Rad, login to what? the website?
#604 [16:09] <ssg9> just wanted to see if it already was
#605 [16:09] <CubeTheThird> ssg9, do you know how to access your router's settings?
#606 [16:09] <ssg9> no
#607 [16:09] <ssg9> i am dumb
#608 [16:09] <B-Rad> Yes. Mojang.
#609 [16:10] <CubeTheThird> B-Rad, can you try logging in with a different browser?
#610 [16:10] <CubeTheThird> ssg9, can you open a new cmd window?
#611 [16:10] <ssg9> okay
#612 [16:10] <CubeTheThird> ssg9, run: ipconfig
#613 [16:10] <ssg9> did
#614 [16:11] <CubeTheThird> ssg9, 2 things to find. Your Default Gateway, and your IPv4 address
#615 [16:11] <ssg9> okay
#616 [16:11] * LietuvaiteVesta [webchat@02debd2a.bb.sky.com] has joined #minecrafthelp
#617 [16:11] <CubeTheThird> ssg9, open a new browser tab/window and put the default gateway as the address
#618 [16:12] <ssg9> okay, now i have to login?
#619 [16:12] <B-Rad> Hmpf. Thank you. It wouldn't work with Chrome but did with Edge.
#620 [16:12] <LietuvaiteVesta> My game keeps crashing! I click my mouse once and it throws me out of the ggame! i Payed £18 and i cant play the game
#621 [16:12] <CubeTheThird> ssg9, ok, so that varies depending on your router's brand and model. Often times there's a sticker on the back of the router with the login info
#622 [16:13] <CubeTheThird> B-Rad, hmm odd. Good it works though
#623 [16:13] <CubeTheThird> LietuvaiteVesta, do you get a crash report?
#624 [16:13] <ssg9> well i know its been changed
#625 [16:13] <CubeTheThird> ssg9, but you don't know to what?
#626 [16:14] <CubeTheThird> ssg9, if you are unable to login, there's an alternative we can try (can't guarantee it will work though)
#627 [16:14] <ssg9> kk
#628 [16:14] <ssg9> how to
#629 [16:14] <B-Rad> Any idea why Chrome isn't letting me in? My dad has Avast on the box and turned it off thinking that was the problem but it must not have been.
#630 [16:14] <LietuvaiteVesta> Yes it shows me a tab with "Game crash an unexpected issue occured and the game has crashed. We are sorry for the inconvenience"
#631 [16:15] <CubeTheThird> B-Rad, could be anything from a browser extension issue, to a problem with the website. the browser may even need an update
#632 [16:15] <CubeTheThird> LietuvaiteVesta, does it let you view the crash report?
#633 [16:15] <LietuvaiteVesta> no
#634 [16:16] <B-Rad> OK. Thank you for your help.
#635 [16:16] <CubeTheThird> LietuvaiteVesta, ok. Do you know how to open the .minecraft folder?
#636 [16:16] * B-Rad [webchat@99-0-106-60.lightspeed.plcsfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#637 [16:16] <LietuvaiteVesta> No im not really good at techical stuff
#638 [16:16] <CubeTheThird> LietuvaiteVesta, ok no problem. I'll send you the instructions to get there
#639 [16:17] <CubeTheThird> ??> LietuvaiteVesta win/.minecraft
#640 [16:17] <Absol> LietuvaiteVesta: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#641 [16:17] <LietuvaiteVesta> Thank you!
#642 [16:17] <ssg9> hello>
#643 [16:17] <CubeTheThird> ssg9, so you want the alternative? download this program: https://sourceforge.net/projects/upnp-portmapper/
#644 [16:18] <ssg9> do i just run it or extract it?
#645 [16:19] <LietuvaiteVesta> Sorry, im not sure where the win key is???
#646 [16:19] <CubeTheThird> ssg9, run it
#647 [16:19] <CubeTheThird> LietuvaiteVesta, the flag key, between ctrl and alt
#648 [16:19] <ssg9> now what
#649 [16:19] <LietuvaiteVesta> thank you
#650 [16:19] <CubeTheThird> ssg9, it should bring up a window for PortMapper
#651 [16:19] <ssg9> now what
#652 [16:20] <CubeTheThird> ssg9, first click the Connect button
#653 [16:20] <ssg9> did
#654 [16:20] <CubeTheThird> ssg9, next, on the right side, click Create
#655 [16:20] <ssg9> k
#656 [16:21] <CubeTheThird> ssg9, for the description put like Minecraft or something. add 2 entries to the list, one with TCP and one with UDP. Put port 25565 in all the boxes
#657 [16:22] <ssg9> okay so in external and internal right?
#658 [16:22] <CubeTheThird> ssg9, yes
#659 [16:22] <LietuvaiteVesta> Hi i just opened the window and there are many folders which one do i press?
#660 [16:22] <CubeTheThird> LietuvaiteVesta, ok, is there a folder called Crash reports?
#661 [16:22] <LietuvaiteVesta> no
#662 [16:22] <ssg9> so i did that now hwat
#663 [16:23] <ssg9> click save
#664 [16:23] <ssg9> ??
#665 [16:23] <CubeTheThird> LietuvaiteVesta, hmm. let's try getting a log from the launcher
#666 [16:23] <CubeTheThird> ??> LietuvaiteVesta launcher/log
#667 [16:23] <Absol> LietuvaiteVesta: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#668 [16:23] <CubeTheThird> ssg9, yup click save, then in the list on the right click Use
#669 [16:23] <ssg9> thats it?
#670 [16:23] <CubeTheThird> ssg9, yup. lemme test
#671 [16:24] <ssg9> kk
#672 [16:24] <CubeTheThird> ssg9, yup looks good
#673 [16:24] <ssg9> yee
#674 [16:24] <ssg9> thanks
#675 [16:24] <ssg9> love u
#676 [16:24] <CubeTheThird> :3
#677 [16:24] <ssg9> can i close the portmap?
#678 [16:24] <ssg9> program
#679 [16:24] <CubeTheThird> ssg9, ya you can close the program
#680 [16:24] <CubeTheThird> ssg9, just keep in mind the the mappings might expire after some time
#681 [16:24] <ssg9> okay
#682 [16:24] <ssg9> why?
#683 [16:25] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#684 [16:25] <magicalpanguin> CubeTheThird
#685 [16:25] <magicalpanguin> its still happening
#686 [16:25] <CubeTheThird> ssg9, the UPnP (universal plug and play) protocol, which lets you do it on the fly, is designed to have it be temporary
#687 [16:25] <ssg9> how often do i need to redo it
#688 [16:26] <CubeTheThird> ssg9, I'm trying to look it up, but I'm not sure
#689 [16:26] * Talon1313 [webchat@pool-108-53-7-43.nwrknj.fios.verizon.net] has joined #minecrafthelp
#690 [16:26] <CubeTheThird> ssg9, hmm looks like it might be up to your router. Might never expire
#691 [16:26] <Talon1313> After waiting an hour, still could not access account. Anyone got a fix yet?
#692 [16:27] <ssg9> okk
#693 [16:27] <ssg9> thanks boo
#694 [16:27] <CubeTheThird> Talon1313, what happens when you try logging into minecraft.net
#695 [16:27] <ssg9> love u
#696 [16:27] <LietuvaiteVesta> https://paste.ubuntu.com/p/XF39Hrh3TR/
#697 [16:27] <Talon1313> Invalid Username or Password
#698 [16:27] <CubeTheThird> magicalpanguin, ok. Uninstall the launcher, and make sure you can't find it in the start menu. After that delete it and re-download from https://minecraft.net/download
#699 [16:27] <Talon1313> Worked fine yesterday
#700 [16:27] <CubeTheThird> Talon1313, no luck with password reset?
#701 [16:28] <CubeTheThird> LietuvaiteVesta, hmm I'm not seeing any errors there either. what anti-virus and firewall software do you have?
#702 [16:28] <Talon1313> I tried, but when I entered my email, I did not receive an e-mail back to change my password
#703 [16:28] <CubeTheThird> Talon1313, ah ok. You'll have to contact Mojang about this
#704 [16:28] <CubeTheThird> ??> Talon1313 mojang/email
#705 [16:28] <Absol> Talon1313: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#706 [16:28] <Absol> Talon1313: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#707 [16:28] <LietuvaiteVesta> AVG AntiVirus free
#708 [16:29] <CubeTheThird> LietuvaiteVesta, hmm. Let's have you run a malware scan then, see if that corrects it
#709 [16:29] <CubeTheThird> ??> LietuvaiteVesta av/adwcleaner
#710 [16:29] <Absol> LietuvaiteVesta: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#711 [16:29] <Absol> LietuvaiteVesta: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#712 [16:29] <LietuvaiteVesta> Will it delete anything?
#713 [16:29] <CubeTheThird> LietuvaiteVesta, only bad things
#714 [16:30] <magicalpanguin> CubeTheThird
#715 [16:30] <LietuvaiteVesta> If i have a downloaded game, will it remain because im worried it will b deleted
#716 [16:30] <magicalpanguin> its still happ[pening
#717 [16:30] <CubeTheThird> magicalpanguin, you did the uninstall and everything?
#718 [16:30] <CubeTheThird> LietuvaiteVesta, no it won't remove the game
#719 [16:30] <LietuvaiteVesta> Ok thank you
#720 [16:31] <CubeTheThird> LietuvaiteVesta, unless the game is a virus
#721 [16:31] <magicalpanguin> yes
#722 [16:31] <magicalpanguin> Ffs
#723 [16:31] * LietuvaiteVesta [webchat@02debd2a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#724 [16:31] <CubeTheThird> magicalpanguin, what game settings did you change?
#725 [16:31] <magicalpanguin> just the fps
#726 [16:31] <magicalpanguin> and video settings
#727 [16:31] <magicalpanguin> like bobbing off
#728 [16:31] <Talon1313> Thanks, hopefully they'll get back to me soon
#729 [16:31] <magicalpanguin> and fast graphics instead of fancy
#730 [16:32] <CubeTheThird> magicalpanguin, render/view distance?
#731 [16:32] <magicalpanguin> 12
#732 [16:32] <CubeTheThird> magicalpanguin, I recommend you turn that down to 8, though I dono if it will make much of a difference
#733 [16:33] <magicalpanguin> it doesnt
#734 [16:34] <CubeTheThird> magicalpanguin, now, if you pause the game, but don't change windows, does it not freeze?
#735 [16:36] <magicalpanguin> yes
#736 [16:36] <magicalpanguin> but changing windwos freezes it
#737 [16:36] <CubeTheThird> ??> magicalpanguin launcher/log
#738 [16:36] <Absol> magicalpanguin: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#739 [16:36] <magicalpanguin> like when I try get back onto it
#740 [16:36] <magicalpanguin> absol doesn' help
#741 [16:37] <CubeTheThird> magicalpanguin, Absol is a robot. Please follow the instructions it gives you
#742 [16:37] <magicalpanguin> it doesn't give crash logs
#743 [16:37] <magicalpanguin> cause it freezes temporatly
#744 [16:37] <magicalpanguin> and comes back
#745 [16:37] <magicalpanguin> but its anonoying af
#746 [16:37] <CubeTheThird> magicalpanguin, I'm asking for the launcher log
#747 [16:37] <magicalpanguin> now its just crashed
#748 [16:38] <magicalpanguin> how do igive u it
#749 [16:38] <magicalpanguin> now I cant open minecraft luancher
#750 [16:38] <magicalpanguin> WTF
#751 [16:38] <CubeTheThird> magicalpanguin, can you open the .minecraft folder, and find the launcher_log file?
#752 [16:39] <magicalpanguin> https://paste.ubuntu.com/p/Hppt6Vg6Hy/
#753 [16:40] <CubeTheThird> magicalpanguin, that doesn't look like the full log
#754 [16:40] <magicalpanguin> it is
#755 [16:40] <CubeTheThird> magicalpanguin, and that's after the game froze/crashed?
#756 [16:41] <magicalpanguin> yes
#757 [16:41] <magicalpanguin> its so annoying
#758 [16:41] <magicalpanguin> when I alt tab of of it
#759 [16:41] <magicalpanguin> its fine
#760 [16:41] <magicalpanguin> then I clikc on it
#761 [16:41] <magicalpanguin> and usually it freezes
#762 [16:41] <magicalpanguin> it sayts minecraft 1.12 in top left
#763 [16:41] <magicalpanguin> and the rest of the screen is just my normal desktop
#764 [16:42] <CubeTheThird> magicalpanguin, is your PC using any custom Windows themes?
#765 [16:42] <magicalpanguin> no
#766 [16:42] <magicalpanguin> what are they
#767 [16:42] <CubeTheThird> magicalpanguin, programs to change the look and feel of Windows
#768 [16:42] <magicalpanguin> no it does not
#769 [16:44] <magicalpanguin> Damn it
#770 [16:44] <magicalpanguin> I hate tihs
#771 [16:44] <magicalpanguin> I got a new pc and it freezes on minecraft
#772 [16:44] * wumble [webchat@173-19-43-214.client.mchsi.com] has joined #minecrafthelp
#773 [16:44] <CubeTheThird> magicalpanguin, in the game's video settings, can you disable VBOs
#774 [16:45] <magicalpanguin> sure
#775 [16:45] <magicalpanguin> what are they
#776 [16:45] <wumble> I can't seem to launch the latest version of minecraft. Clicking play, I recieve "Failed to download file. af_za.lang"
#777 [16:45] <CubeTheThird> magicalpanguin, it's stands for Vertex Buffered Objects. It's a graphics construct that can allow the game to run better depending on your graphics card
#778 [16:45] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has quit. (Quit: webchat.esper.net)
#779 [16:45] <CubeTheThird> ??> wumble av/bytefence
#780 [16:45] <Absol> wumble: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#782 [16:46] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#783 [16:46] <magicalpanguin> it disconnected me sorry
#784 [16:46] <magicalpanguin> so disable vbos?
#785 [16:46] <CubeTheThird> no worries
#786 [16:46] <CubeTheThird> magicalpanguin, ya, see if that has any impact
#787 [16:46] <magicalpanguin> anything else that could impact it?
#788 [16:47] <CubeTheThird> magicalpanguin, it might affect overall game performance, but nothing specific
#789 [16:47] <CubeTheThird> magicalpanguin, oh, and can you make me a new dxdiag report? I want to make sure your drivers actually updated
#790 [16:48] <magicalpanguin> ok
#791 [16:49] <magicalpanguin> https://paste.ubuntu.com/p/mxPS9sXs2Q/
#792 [16:50] <CubeTheThird> magicalpanguin, hmm looks like it did update. I'm wondering though, are you able to increase your monitor's resolution?
#793 [16:50] <magicalpanguin> what does that do
#794 [16:50] <magicalpanguin> will that actually affect it
#795 [16:51] <CubeTheThird> magicalpanguin, I've seen the resolution mess with stuff. It's basically how sharp your monitor displays stuff.
#796 [16:51] <magicalpanguin> o
#797 [16:51] <magicalpanguin> well
#798 [16:51] <magicalpanguin> its not got a resoloution setting
#799 [16:51] <magicalpanguin> its a tv
#800 [16:51] <magicalpanguin> xD
#801 [16:51] <magicalpanguin> ive got the remote
#802 [16:51] <magicalpanguin> the things I can change are contrast brightness
#803 [16:51] <magicalpanguin> color temp
#804 [16:51] <magicalpanguin> aspect ratio
#805 [16:52] <CubeTheThird> magicalpanguin, ah. You should be able to configure that on your PC. Right-click on your desktop and go to Screen Resolution
#806 [16:52] <magicalpanguin> where
#807 [16:53] <magicalpanguin> its being really laggy
#808 [16:53] <magicalpanguin> wtf xd
#809 [16:53] <CubeTheThird> magicalpanguin, hmm is there a button for Display Settings?
#810 [16:53] <CubeTheThird> ?
#811 [16:53] <magicalpanguin> yes
#812 [16:53] <CubeTheThird> magicalpanguin, you should be able to change the resolution in that menu
#813 [16:53] <magicalpanguin> resoloution is 1366x768
#814 [16:53] <CubeTheThird> magicalpanguin, is that the maximum?
#815 [16:54] <magicalpanguin> yes
#816 [16:54] * sweans [webchat@ip68-106-244-219.ph.ph.cox.net] has joined #minecrafthelp
#817 [16:54] <magicalpanguin> reccomeneded
#818 [16:54] <CubeTheThird> hmm ok then
#819 [16:54] <sweans> I am not recieving email to reset my password
#820 [16:54] <magicalpanguin> I made it lower
#821 [16:54] <magicalpanguin> nah
#822 [16:54] <magicalpanguin> don't like it
#823 [16:55] <magicalpanguin> ok did u find anything in dxdiag
#824 [16:55] <CubeTheThird> sweans, how long have you waited for it?
#825 [16:55] <CubeTheThird> magicalpanguin, still looking, but nothing so far
#826 [16:55] <CubeTheThird> magicalpanguin, still bugs me that there's nothing in the game logs
#827 [16:55] <sweans> i have tried multiple times over the past months
#828 [16:55] <sweans> tried again today
#829 [16:55] <CubeTheThird> sweans, you'll have to contact Mojang about it then
#830 [16:55] <CubeTheThird> ??> sweans mojang/email
#831 [16:55] <Absol> sweans: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#832 [16:55] <magicalpanguin> turn vsync off/
#833 [16:55] <magicalpanguin> ??
#834 [16:56] <Absol> sweans: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#835 [16:56] <sweans> ok thanks
#836 [16:56] <magicalpanguin> do I turn vsync off?
#837 [16:56] * sweans [webchat@ip68-106-244-219.ph.ph.cox.net] has quit. (Client Quit)
#838 [16:56] <CubeTheThird> magicalpanguin, what did you set your max FPS to?
#839 [16:56] <magicalpanguin> unlim
#840 [16:57] <CubeTheThird> magicalpanguin, I'd recommend you set it to 70, and turn off vsync
#841 [16:57] <magicalpanguin> k
#842 [16:57] <magicalpanguin> whelp minecraft crasherd
#843 [16:58] <CubeTheThird> magicalpanguin, is there a crash reports folder?
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#852 [18:09] <auryon> help! can't answer security questions or get into old email account
#853 [18:10] <auryon> I have my password, but I'm on a new computer. who can I talk to to get into my account?
#854 [18:11] <CubeTheThird> auryon, you'll have to contact Mojang about this
#855 [18:11] <CubeTheThird> ??> auryon mojang/email
#856 [18:11] <Absol> auryon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#857 [18:11] <Absol> auryon: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#858 [18:14] <auryon> Thank you absol!
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#861 [19:09] <misternumberone> hi I want to find out if there exists already a resource pack that makes glass and ice not transparent the same way fast graphics makes leaves not transparent
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#866 [19:56] <Doggo> Hello, I just bought minecraft and i can't start it?
#867 [19:56] <Doggo> It crashes when it gets to the main menu
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#870 [20:26] <heptahedron> I've got a save in 18w16a that fails to load in 18w19b--I was under the impression 18w19b was supposed to fix the inability to load prior saves, but now it seems that there is specifically a problem with it loading from 18w16a saves? https://www.reddit.com/r/Minecraft/comments/8i4vr6/minecraft_snapshot_18w19b/dyozk7b/
#871 [20:27] <heptahedron> I'm going to try this https://www.reddit.com/r/Minecraft/comments/8hwm6n/minecraft_snapshot_18w19a/dyn1h9h/ but I just wanted to ensure that my understanding of the situation was correct as of now
#872 [20:27] <GreyVulpine> We provide no support for snapshots here.
#873 [20:28] <Doggo> ok then can you help me then grey
#874 [20:28] <GreyVulpine> It's understood that snapshots are buggy development builds that are provided to the public. Whether or not you want to use them is totally up to you.
#875 [20:28] <heptahedron> You know what, I'm sorry, that was clearly stated in the rules. My apologies.
#876 [20:29] <GreyVulpine> Doggo - Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#878 [20:31] <gartral> alright, I can now for sure, 100% confirm that the issues I've been haveng aren't DNS/Firewall/VPN related, I installed the snap package for minecraft and I can connect to servers, MultiMC, FTBLauncher, Technic, etc all give me some variation of autlib problems, MultiMC allows the game to start but I can't join any servers.
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#880 [20:40] <umwantedeath> I haven't tried to open minecraft in years but im trying now and im having issue recovering the account and the associated information. I believe its all still connected to an old email i still have but i need some assistance gathering it.
#881 [20:45] <umwantedeath> alright nevermind i just needed to try harder
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#883 [20:53] <ania> hello
#884 [20:54] <ania> can someone pls hep
#885 [20:54] <ania> i downloaded minecraft on my pc and it wont open
#886 [20:54] <ania> like the game wont start
#887 [20:54] <ania> can someone PLEASE
#888 [20:55] <ania> ive been trying to get help for weeks
#889 [20:55] <ania> can one of the 106 of you SAY SOMETHING
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#894 [21:27] <ania> hi is anyone available yo help me?
#895 [21:29] <ania> how do i fix "The game directory is invalid or inaccessible.
#896 [21:29] <ania> when opening the game
#897 [21:30] <ania> hi can you help me please
#898 [21:31] <ania> how do i fix "The game directory is invalid or inaccessible." when opening the game?
#899 [21:52] <CubeTheThird> ania, can you open the Launcher Options and chose the profile you're trying to launch?
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#905 [22:12] <SILVERRFIRE> I enter my minecraft account, and I'm going to play it soon it appears to be downloading and then a message appears Unable to save the download. knockback2.ogg
#906 [22:15] <CubeTheThird> ??> SILVERRFIRE av/bytefence
#907 [22:15] <Absol> SILVERRFIRE: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#909 [22:16] <Vibrateable> I need help with signing in
#910 [22:16] <Vibrateable> My account got hacked
#911 [22:16] <Vibrateable> And i dont remeber the password and email
#912 [22:16] <CubeTheThird> Vibrateable, what makes you say it got hacked?
#913 [22:17] <Vibrateable> ???
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#915 [22:18] <CubeTheThird> Vibrateable, how do you know your account got hacked?
#916 [22:18] <Vibrateable> I tried doing all my emails i know and passwords and i dont know
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#920 [22:33] <ania> hi can someone help
#921 [22:33] <CubeTheThird> ania, can you open the Launcher Options and chose the profile you're trying to launch?
#922 [22:33] <ania> ok hold on
#923 [22:34] <ania> the only option is the new release
#924 [22:34] <ania> how do i select profile
#925 [22:34] <CubeTheThird> ania, does it say Latest Release?
#926 [22:34] <ania> yes
#927 [22:34] <CubeTheThird> ania, ya click on that
#928 [22:34] <ania> alright what now
#929 [22:35] <CubeTheThird> ania, there should be a slider for Game Directory. Is it enabled?
#930 [22:35] <ania> i just enabled it
#931 [22:35] <CubeTheThird> ania, you should leave it disabled. I just wanted to make sure it already was
#932 [22:35] <ania> ohhh ok
#933 [22:36] <CubeTheThird> ania, in which case, can you click the little green arrow next to the box? it should (try to) open the folder
#934 [22:36] <ania> yep i opened the folder
#935 [22:37] <CubeTheThird> ania, ok, and can I assume the folder isn't empty?
#936 [22:37] <ania> it has two things in it yea
#937 [22:37] <CubeTheThird> ania, oh? only two?
#938 [22:38] <ania> launcher log and launcher professions or something
#939 [22:38] <ania> wait
#940 [22:38] <ania> wrong folder
#941 [22:38] <CubeTheThird> ania, hmm that's strange
#942 [22:38] <CubeTheThird> oh wrong folder?
#943 [22:38] <ania> should it be the one with .minecraft and other things
#944 [22:38] <CubeTheThird> ania, you should be in the .minecraft folder
#945 [22:39] <ania> ok when i press .minecraft it only has two things
#946 [22:39] <CubeTheThird> ania, hmm. Can you close the launcher, then rename it to something like .minecraftBackup ?
#947 [22:39] <ania> rename the folder?
#948 [22:40] <CubeTheThird> ania, that's right
#949 [22:40] <ania> ok
#950 [22:41] <ania> do i restart the launcher now
#951 [22:41] <CubeTheThird> ania, ya open it and try again
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#953 [22:42] <ania> when i opened and pressed the green arrow it still opened the same folder
#954 [22:42] <CubeTheThird> ania, it didn't make a new .minecraft folder?
#955 [22:42] <ania> no i dont think so
#956 [22:43] <ania> wait was i supposed to press the folder icon and "make new folder"
#957 [22:43] <CubeTheThird> ania, no, you should have renamed the existing .minecraft folder to a backup
#958 [22:43] <Jolly> Hey when I try to join a server I get the error "java.lang.nullpointerexception" I have tried reinstalling minecraft and java
#959 [22:43] <CubeTheThird> ania, you know what? since there isn't much in there, you can probably delete it entirely
#960 [22:44] <CubeTheThird> Jolly, does this only happen with a specific server?
#961 [22:44] <ania> true. ill do that
#962 [22:44] <Jolly> No CubeTheThird
#963 [22:44] <CubeTheThird> Jolly, what game version are you using?
#964 [22:44] <Jolly> CubeTheThird I use optifine but it also happens when i run the regular client
#965 [22:45] <CubeTheThird> Jolly, you didn't answer my question
#966 [22:45] <Jolly> 1.12.2
#967 [22:45] <CubeTheThird> Jolly, hmm do you get a crash report, or just the little error message?
#968 [22:45] <Jolly> The error message
#969 [22:45] <CubeTheThird> Jolly, ok, let's see if we can record a log of this happening
#970 [22:45] <CubeTheThird> ??> Jolly launcher/log
#971 [22:45] <Absol> Jolly: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#972 [22:46] <ania> ok so 1. it wont let me rename OR delete the file lol. 2. am i supposed to have any certain options checked in the launch options
#973 [22:47] <CubeTheThird> ania, no, you don't need any special options. It sounds like the filesystem is broken with that folder. We'll have to try a different way to delete it
#974 [22:48] <CubeTheThird> ania, in the folder above the .minecraft folder (roaming?) shift+right-click on the background, and choose Open command window (or powershell window) here
#975 [22:48] <ania> i right clicked and pressed delete, it just said it cant because its open in another place
#976 [22:48] <CubeTheThird> ania, oh. You need to close the launcher first
#977 [22:49] <ania> okay, i think i deleted it
#978 [22:49] <CubeTheThird> ania, ok. Re-open the launcher and try again
#979 [22:50] <ania> it made a new folder and still only has two things :/
#980 [22:50] <CubeTheThird> ania, ok.. and after you press play?
#981 [22:50] <ania> it says The game directory is invalid or inaccessible.
#982 [22:51] <CubeTheThird> ??> ania launcher/log
#983 [22:51] <Absol> ania: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#985 [22:51] <Jolly> CubeTheThird Here is the log https://pastebin.com/iNPhwG21
#986 [22:52] <CubeTheThird> ??> Jolly launcher/relog
#987 [22:52] <Absol> Jolly: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#988 [22:53] <ania> i cant get the log because it still has an error when i press play
#989 [22:53] <ania> i followed the instructions up to there
#990 [22:53] <CubeTheThird> hmm
#991 [22:53] <CubeTheThird> ania, ok can you enable the slider for Game Directory, and edit it so instead of ending in .minecraft it's like .minecraft2 or something?
#992 [22:54] <Jolly> Absol Thanks apparently I wasn't logged in
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#994 [22:54] <ania> wheres the slider for game directory
#995 [22:55] <CubeTheThird> ania, in the launch profile?
#996 [22:55] <ania> ohh got it
#997 [22:56] <ania> should i make it to a new folder because when i press the arrow it says i cant since it has to be a specific name
#998 [22:56] <CubeTheThird> ania, you don't have to. It should do it automatically when you press play
#999 [22:57] <ania> so i press save then play
#1000 [22:57] <CubeTheThird> yup
#1001 [22:57] <ania> nope still has the same error message
#1002 [22:58] <CubeTheThird> ania, hmm. ok couple other things to try. First, disable the game directory slider again
#1003 [22:59] <ania> done
#1004 [22:59] <CubeTheThird> ania, close the launcher, then right-click on the shortcut for it, and choose Run as Administrator
#1005 [23:00] <ania> yea i tried that before, doesnt work
#1006 [23:00] <ania> idk what my problem is like, its so bad
#1007 [23:01] <CubeTheThird> ania, hmm sounds like your filesystem is doing some weird stuff. We can try running a repair on it
#1008 [23:01] <CubeTheThird> ??> ania win/cmd/admin
#1009 [23:01] <Absol> ania: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#1010 [23:02] <ania> wait, the start menu of minecraft? or my computer
#1011 [23:02] <CubeTheThird> ania, of your computer
#1012 [23:03] <ania> ok its open
#1013 [23:03] <CubeTheThird> ania, run this command: sfc /scannow
#1014 [23:04] <ania> ok its running but i think itll take a while
#1015 [23:04] <CubeTheThird> ania, ya it usually takes several minutes
#1016 [23:04] <CubeTheThird> ania, while waiting, can you check how much disk space you have?
#1017 [23:04] <ania> do i just search it
#1018 [23:05] <CubeTheThird> ania, just open a folder, and go to This PC
#1019 [23:06] <ania> 91.9 gb used, is that what i should be looking for?
#1020 [23:06] <CubeTheThird> ania, well I'll assume you have plenty of free space then
#1021 [23:06] <ania> idk what any of that means but great haha
#1022 [23:19] <ania> ok its complete
#1023 [23:19] <CubeTheThird> ania, ok. did it say it fixed anything?
#1024 [23:19] <ania> said it didnt find any violations
#1025 [23:19] <ania> thats weird
#1026 [23:19] <ania> so what happened to my files
#1027 [23:20] <CubeTheThird> ania, hmm. the only other thing I could think of that would cause this is either malware or anti-virus
#1028 [23:20] <CubeTheThird> ??> ania tools/hjt
#1029 [23:20] <Absol> ania: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1030 [23:20] <Absol> ania: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1031 [23:23] <ania> it opened two pages with texts, one with bigger and one with smaller which do i copy
#1032 [23:23] <CubeTheThird> ania, two? hmm I'd assume the bigger one...
#1033 [23:23] <ania> ok got it
#1034 [23:24] <ania> https://paste.ubuntu.com/
#1035 [23:24] <ania> i think thats the right link
#1036 [23:24] <CubeTheThird> ania, make sure you submit it first with the "paste!" button, and put something in the Poster box too
#1037 [23:26] <ania> https://paste.ubuntu.com/p/2qx7Pj5JFK/ did i do it wrong
#1038 [23:27] <CubeTheThird> ania, looks good. one sec
#1039 [23:27] <CubeTheThird> ??< av/kaspersky
#1040 [23:31] <CubeTheThird> ania, hmm only thing I'm seeing is kaspersky as your anti-virus. let's try doing a malware scan
#1041 [23:31] <CubeTheThird> ??> ania av/adwcleaner
#1042 [23:31] <Absol> ania: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1043 [23:31] <Absol> ania: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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