#1 [00:27] * autumn [webchat@c-71-205-51-113.hsd1.co.comcast.net] has joined #minecrafthelp
#2 [00:27] <autumn> hello?
#3 [00:27] <autumn> I need to talk to someone with holding personal information
#4 [00:27] <autumn> Please someone's life is on the line
#5 [00:28] <autumn> PLEASE SHE IS TRYING TO KILL HERSELF
#6 [00:28] <autumn> anyone?please
#7 [00:28] * A [webchat@xplr-ts-v10-208-114-128-84.barrettxplore.com] has joined #minecrafthelp
#8 [00:28] <autumn> help me please i am begging
#9 [00:29] <autumn> anyone
#10 [00:29] <A> How do I play minecraft? I cant mine stone its super slow
#11 [00:29] <autumn> WHAT THE FUCK
#12 [00:29] <Absol> autumn: Please keep it civil
#13 [00:29] <autumn> I NEED HELP AND EVERYONE IS IGNORING ME
#14 [00:29] <A> autumn you autistic fuck shut up
#15 [00:29] <Absol> A: Please keep it civil
#16 [00:30] <autumn> someone is trying to kill themselves and i need help I AM RUNNING OUT OF TIME YOU ARROGANT FOOLS
#17 [00:30] <A> ok il help you
#18 [00:30] <autumn> how do i contact someone that has personal info?
#19 [00:31] <A> you contact them
#20 [00:31] <autumn> i dont want it, i want them to find them and stop them from the person killing themselves
#21 [00:31] <autumn> how do i cntact them
#22 [00:31] <autumn> this is serious
#23 [00:31] <KL-E-0> You dont. This is a volunteer run channel.
#24 [00:32] <autumn> DO I NEED TO CUSS TO GET SOME OF YOUR ATTENTION
#25 [00:32] <A> https://www.wikihow.com/Tie-a-Hangman%27s-Noose
#26 [00:32] <A> send them this
#27 [00:32] <autumn> what in the actual fuck
#28 [00:32] * Absol kicked autumn from #minecrafthelp (Reason: utumn :Keep it civilized, you are just a human being)
#29 [00:34] * A [webchat@xplr-ts-v10-208-114-128-84.barrettxplore.com] has quit. (Quit: webchat.esper.net)
#30 [00:35] * Tess [webchat@pool-108-12-239-83.prvdri.fios.verizon.net] has joined #minecrafthelp
#31 [00:36] <Tess> my friend just got minecraft and everytime she connects to a server her minecraft crashes.We need help so we can play together.
#32 [00:38] <Tess> Can anyone help us?
#33 [00:40] * Tess [webchat@pool-108-12-239-83.prvdri.fios.verizon.net] has quit. (Client Quit)
#34 [00:43] * thelounge46 [webchat@xplr-ts-v10-208-114-128-84.barrettxplore.com] has joined #minecrafthelp
#35 [00:43] <thelounge46> hi
#36 [00:44] <thelounge46> I CANT MIND DIAMONDS WHEN I DO THEY DISAPEAR
#37 [00:44] <thelounge46> HELP
#38 [00:45] <thelounge46> I SEE A FLOCK
#39 [00:45] <thelounge46> OF WITHERS
#40 [00:45] <thelounge46> OUTSIDE OF MY PENIS-SHAPED COBBLESTONE HOUSE
#41 [00:45] * Absol kicked thelounge46 from #minecrafthelp (Reason: helounge46 :Keep it civilized, you are just a human being)
#42 [00:46] * thelounge38 [webchat@xplr-ts-v10-208-114-128-84.barrettxplore.com] has joined #minecrafthelp
#43 [00:46] <thelounge38> HOLY SHIT THEY DESTROYED MY PENIS-SHAPED COBBLESTONE HOUSE!!! PLEASE HELP!!!
#44 [00:46] * Absol kicked thelounge38 from #minecrafthelp (Reason: helounge38 :Keep it civilized, you are just a human being)
#45 [00:50] * thelounge9 [webchat@107.77.249.9] has joined #minecrafthelp
#46 [00:51] <thelounge9> Hey anyone active
#47 [00:51] <thelounge9> i need help recovering my minecraft username
#48 [00:52] <Andrio> thelounge9, do you know what it is?
#49 [00:52] <thelounge9> no
#50 [00:52] <Andrio> thelounge9, can you log in at https://account.mojang.com/ ?
#51 [00:53] <thelounge9> last played/ had a comp before the migration and cant migrate my account
#52 [00:53] <Andrio> ??> thelounge9 account/send-email
#53 [00:53] <Absol> thelounge9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#54 [00:53] <Absol> thelounge9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#55 [00:55] <thelounge9> dont have the account i used to purchase the game so i cant get the transaction id and i have already sent 85 blue million emails and tickets to mojang and waited till i was blue in the face with no response
#56 [00:56] <thelounge9> ive been trying for weeks to remember/ recover my username
#57 [00:57] <Andrio> thelounge9, did you check your spam folder?
#58 [00:57] <thelounge9> yes
#59 [00:58] <thelounge9> not in spam or trash or my main inbox
#60 [00:59] <thelounge9> there is no reason recovering my username should be this hard
#61 [01:06] <Andrio> ??> thelounge9 account/trans-ID
#62 [01:06] <Absol> thelounge9: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#63 [01:10] <thelounge9> none of that applies to me
#64 [01:11] <thelounge9> no way to get my proof of purchase/ownership
#65 [01:11] <thelounge9> none at all
#66 [02:25] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#67 [02:25] <magicalpanguin> hey
#68 [02:27] <magicalpanguin> my mc keeps freezing
#69 [02:31] <magicalpanguin> can you guys contact cubethethird?
#70 [02:35] * rainbowninja27 [webchat@c-98-202-90-242.hsd1.ut.comcast.net] has joined #minecrafthelp
#71 [02:35] <rainbowninja27> hello, I cant get into my minecraft account and it wont send an email to reset my password so I think it may have been hacked into... What do I do
#72 [02:36] <Andrio> rainbowninja27, did you check your spam folder?
#73 [02:36] <rainbowninja27> yes, ive been checking everything... I havent gotten anything
#74 [02:36] * MagicalPanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#75 [02:36] <MagicalPanguin> Please help. my minecraft keeps on freezong
#76 [02:37] <Andrio> ??> rainbowninja27 account/send-email
#77 [02:37] <Absol> rainbowninja27: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#78 [02:37] <Absol> rainbowninja27: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#79 [02:38] <MagicalPanguin> guys?
#80 [02:38] <MagicalPanguin> please help
#81 [02:40] * rainbowninja27 [webchat@c-98-202-90-242.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#82 [02:41] * MagicalPanguin [webchat@5e0b0575.bb.sky.com] has quit. (Client Quit)
#83 [02:48] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#84 [02:49] <magicalpanguin> help please
#85 [02:49] <magicalpanguin> yesterday I was here with cubethethird but had tp gp
#86 [02:49] <magicalpanguin> go*
#87 [02:49] <magicalpanguin> whenever I alt tab from minecraft then try to go back into it it freezes
#88 [02:52] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has quit. (Client Quit)
#89 [02:57] * MagicalPanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#90 [03:00] <MagicalPanguin> Help please
#91 [03:00] <MagicalPanguin> ive been here for half an hour now
#92 [03:01] * MagicalPanguin [webchat@5e0b0575.bb.sky.com] has quit. (Client Quit)
#93 [03:04] * kaique [webchat@201.6.135.164] has quit. (Remote host closed the connection)
#94 [03:32] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#95 [03:45] * joel [webchat@20.60.48.60.trm01-home.tm.net.my] has joined #minecrafthelp
#96 [03:45] * joel is now known as Guest97850
#97 [03:45] <Guest97850> hi, i need your help, i could not play minecraft it keepon not responding
#98 [03:46] <Guest97850> it could not play, and keep on crashing as minecraft launcher stopped working, it keep on not responding
#99 [03:50] * Snowcurl [webchat@ALyon-653-1-17-64.w90-42.abo.wanadoo.fr] has joined #minecrafthelp
#100 [03:53] <Guest97850> i need help
#101 [03:53] <Guest97850> no one is answering me
#102 [03:54] <Guest97850> Absol
#103 [03:56] * Guest97850 [webchat@20.60.48.60.trm01-home.tm.net.my] has quit. (Quit: webchat.esper.net)
#104 [03:58] <Snowcurl> Hi ! (Sorry for my "perfect english" =P) I'm a older player of minecraft (JAVA) and I try to connect me again. I've no problem for find my mojang account but not for playing on minecraft. My account do not recognize that I own the game and suggests me to buy again minecraft. I make the different way to correct the trouble, but i may not. I'm verry
#105 [03:58] <Snowcurl> stuck. Can you help me ?
#106 [04:00] <Andrio> Snowcurl, what was your Minecraft profile name?
#107 [04:02] <Snowcurl> Snowcurl normaly
#108 [04:03] <Andrio> Snowcurl, are you sure you're using the right email address?
#109 [04:03] <Snowcurl> Yes i'm sure
#110 [04:03] <Andrio> Snowcurl, can you log in at https://account.mojang.com/ ?
#111 [04:04] <Snowcurl> Yes
#112 [04:05] * Dialkox [webchat@user-94-254-236-58.play-internet.pl] has joined #minecrafthelp
#113 [04:05] <Dialkox> I can not post chat in a multiplayer game. Chatting gets "Can not send message"
#114 [04:06] <Andrio> Snowcurl, does https://account.mojang.com/me show that you own the game?
#115 [04:06] <Andrio> Dialkox, that means you have chat turned off in the multiplayer settings.
#116 [04:07] <Dialkox> oh no
#117 [04:07] <Andrio> :o
#118 [04:07] <Dialkox> I did not notice this
#119 [04:08] <Dialkox> bye
#120 [04:08] * Dialkox [webchat@user-94-254-236-58.play-internet.pl] has quit. (Client Quit)
#121 [04:09] <Snowcurl> I say : Redeem Gift Code or Prepaid Card
#122 [04:10] <Andrio> ??> Snowcurl account/send-email
#123 [04:10] <Absol> Snowcurl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#124 [04:10] <Absol> Snowcurl: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#125 [04:14] <Snowcurl> Ok thank !
#126 [04:23] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#127 [04:27] * LosGeretos [webchat@i577BCDA4.versanet.de] has joined #minecrafthelp
#128 [04:27] <LosGeretos> Hello
#129 [04:27] <LosGeretos> I need some help
#130 [04:27] <LosGeretos> I want to start a version and it says:
#131 [04:27] <LosGeretos> Error details: Error 2: Line: 1, column: 3, Syntax error.
#132 [04:28] <LosGeretos> Or Something like that
#133 [04:28] <Andrio> ??> LosGeretos win/reinst
#134 [04:28] <Absol> LosGeretos: You may need to reinstall the locally installed files that Minecraft puts into place.
#135 [04:28] <Absol> LosGeretos: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#136 [04:28] <LosGeretos> okay thank u i will try it ^^
#137 [04:29] <LosGeretos> There is a folder .mixin.out
#138 [04:29] <LosGeretos> Should i delete it?
#139 [04:30] <Andrio> LosGeretos, are you using the official launcher?
#140 [04:30] <LosGeretos> Yes
#141 [04:30] <LosGeretos> The Launcher from Minecraft.Net
#142 [04:30] <Andrio> mm
#143 [04:30] <Andrio> LosGeretos, it's probably not the issue, so you can leave that.
#144 [04:30] <LosGeretos> OKay
#145 [04:33] <LosGeretos> Ehm
#146 [04:33] <LosGeretos> I cant log to my acc
#147 [04:34] <Andrio> LosGeretos, what happened?
#148 [04:34] <LosGeretos> I can not log-in to my account
#149 [04:34] <Andrio> LosGeretos, what happened?
#150 [04:34] <LosGeretos> I dont know why
#151 [04:35] <LosGeretos> I will try again
#152 [04:35] <Andrio> ok
#153 [04:35] <LosGeretos> Okay i did it
#154 [04:36] <LosGeretos> No.. All my versions :/
#155 [04:36] <LosGeretos> Okay thanks
#156 [04:36] <LosGeretos> I did it
#157 [04:36] <LosGeretos> Thank u so much
#158 [04:36] <Andrio> LosGeretos, did it solve the problem?
#159 [04:37] * Joeltan [webchat@20.60.48.60.trm01-home.tm.net.my] has joined #minecrafthelp
#160 [04:38] <Joeltan> hi, everyone, i need help, my minecraft is keep on crashing and not responding, may i have some solutions?
#161 [04:39] <Andrio> ??> Joeltan tools/HJT
#162 [04:39] <Absol> Joeltan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [04:39] <Absol> Joeltan: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [04:40] <Joeltan> tools/HJT????
#165 [04:41] <Joeltan> @absol i'm not sure the part when you meant "then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link."
#166 [04:42] <Andrio> Joeltan, 'Do a scan and save a log file' is one of the options that HijackThis presents
#167 [04:43] <Joeltan> okay, i've done it
#168 [04:43] <Joeltan> then i copy the notepad files and then?
#169 [04:44] <Andrio> ??> Joeltan paste
#170 [04:44] <Absol> Joeltan: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#171 [04:44] <Joeltan> is a psastebin right?
#172 [04:45] <Joeltan> so i need to do what on the poster part
#173 [04:45] <Joeltan> syntax and others
#174 [04:46] <Andrio> Joeltan, the poster is you. The syntax is best described as plain text.
#175 [04:46] <Joeltan> okay
#176 [04:46] <Joeltan> i have paste it
#177 [04:46] <Joeltan> done
#178 [04:47] <Joeltan> then, now what
#179 [04:48] * Quigibo [webchat@75-130-156-150.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#180 [04:50] <Quigibo> I got minecraft back during the alpha and stopped playing a little bit after full release. I have a new computer now, dont have minecraft installed and cant log in to anything to get my account migrated over to mojang (or dont understand how to). My friends on xbox want to play with me so I am trying to get my account back and running. What shoul
#181 [04:50] <Quigibo> d I do?
#182 [05:05] * Webchat_21549 [webchat@cpc113726-basl12-2-0-cust549.20-1.cable.virginm.net] has joined #minecrafthelp
#183 [05:05] * Webchat_21549 [webchat@cpc113726-basl12-2-0-cust549.20-1.cable.virginm.net] has quit. (Client Quit)
#184 [05:07] <Andrio> Joeltan, show me the link to your post.
#185 [05:07] <Quigibo> the link?
#186 [05:07] <Andrio> Quigibo, did you buy any other edition than the Java Edition?
#187 [05:08] <Quigibo> I have only bought it once back in the alpha
#188 [05:08] <Andrio> Quigibo, or do you use the Windows 10 Edition?
#189 [05:08] <Quigibo> i will be using the win 10 now if possible
#190 [05:08] * Ineedhelpformigration [webchat@2-248-22-200-no547.tbcn.telia.com] has joined #minecrafthelp
#191 [05:09] <Andrio> Quigibo, did you redeem it before?
#192 [05:09] <Quigibo> i do not believe so
#193 [05:09] <Andrio> Quigibo, what was your profile name?
#194 [05:10] <Quigibo> <--
#195 [05:10] <Ineedhelpformigration> I can't migrate my old minecraft account. It says that it's the wrong email even though I can change my password through it
#196 [05:10] <Andrio> Quigibo, did you change the name?
#197 [05:10] <Quigibo> i shouldnt have
#198 [05:10] <Andrio> Ineedhelpformigration, how are you changing your password?
#199 [05:11] <Andrio> Quigibo, the account may have been stolen then
#200 [05:11] <Andrio> ??> Quigibo account/send-email
#201 [05:11] <Absol> Quigibo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#202 [05:11] <Absol> Quigibo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#203 [05:11] <Ineedhelpformigration> Well if I can use that email to change my password then its the right one
#204 [05:11] <Ineedhelpformigration> but i can't migrate it somehow
#205 [05:12] <Ineedhelpformigration> and my transaction id is hard to find, bought this a long time ago
#206 [05:12] <Andrio> Ineedhelpformigration, what happens when you try?
#207 [05:12] <Quigibo> so it would prob be easier and less of a headache to just buy another account wouldnt it
#208 [05:12] <Ineedhelpformigration> I dont want to spend money for something i already have purchased
#209 [05:13] <Andrio> Quigibo, if you can afford it, it would be.
#210 [05:13] <Ineedhelpformigration> what do you mean with what happends?
#211 [05:13] <Quigibo> kk, thanks
#212 [05:13] * Quigibo [webchat@75-130-156-150.dhcp.spbg.sc.charter.com] has quit. (Quit: webchat.esper.net)
#213 [05:14] <Andrio> Ineedhelpformigration, do you get an error message?
#214 [05:14] <Ineedhelpformigration> Well when I change password its all good and I get the mail and all of that
#215 [05:15] <Ineedhelpformigration> But when I try to migrate it says that its the wrong password, username or email
#216 [05:15] <Ineedhelpformigration> even though i've tested all of them
#217 [05:15] <Ineedhelpformigration> and its the right ones
#218 [05:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#219 [05:46] <Joeltan> https://paste.ubuntu.com/p/qqYkDhZNqY/ @quigibo
#220 [05:46] <Joeltan> @Quigibo this is my ubuntu paste link
#221 [05:48] * Joeltan [webchat@20.60.48.60.trm01-home.tm.net.my] has quit. (Quit: webchat.esper.net)
#222 [05:52] * Joeltan [webchat@20.60.48.60.trm01-home.tm.net.my] has joined #minecrafthelp
#223 [05:52] <Joeltan> hello, i need some helpers to see my ubuntu pastebin
#224 [05:53] <Joeltan> https://paste.ubuntu.com/p/qqYkDhZNqY/
#225 [05:54] <Joeltan> Absol need help for my ubuntu paste
#226 [05:59] * LietuvaiteVesta [webchat@02debd2a.bb.sky.com] has joined #minecrafthelp
#227 [06:00] <Joeltan> hello, i need help
#228 [06:00] <LietuvaiteVesta> Hello i was here yesterday bc my game keeps crashing every minute and i cant play it. the other technician told me to install this anti virus device but it didnt help
#229 [06:03] * Webchat_55699 [webchat@85.99.210.122.static.ttnet.com.tr] has joined #minecrafthelp
#230 [06:03] <Webchat_55699> rrgrg
#231 [06:03] <Webchat_55699> grgrg
#232 [06:03] * Webchat_55699 [webchat@85.99.210.122.static.ttnet.com.tr] has quit. (Client Quit)
#233 [06:03] <Andrio> Hm, I don't see anything wrong there.
#234 [06:04] * LietuvaiteVesta [webchat@02debd2a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#235 [06:08] <Joeltan> Andrio you meant for who?
#236 [06:09] <Joeltan> guys
#237 [06:09] <Joeltan> i repost my ubuntu pastebin again for you guys
#238 [06:10] * Chris [webchat@athedsl-4419255.home.otenet.gr] has joined #minecrafthelp
#239 [06:10] <Joeltan> https://paste.ubuntu.com/p/cM6jVDxQRh/
#240 [06:11] <Joeltan> https://paste.ubuntu.com/p/cM6jVDxQRh/
#241 [06:11] <Chris> Hello
#242 [06:11] <Joeltan> oops, sorry for the second post
#243 [06:11] <Joeltan> i need help for my ubuntu pastebin
#244 [06:11] <Joeltan> as you all recommended, check if anything wrong
#245 [06:12] * Chris [webchat@athedsl-4419255.home.otenet.gr] has quit. (Client Quit)
#246 [06:14] <Joeltan> https://paste.ubuntu.com/p/cM6jVDxQRh/
#247 [06:36] * Helemr [webchat@213.50.26.176] has joined #minecrafthelp
#248 [06:36] <Helemr> Hello
#249 [06:37] * Helemr [webchat@213.50.26.176] has quit. (Client Quit)
#250 [07:12] * LietuvaiteVesta [webchat@02debd2a.bb.sky.com] has joined #minecrafthelp
#251 [07:13] <LietuvaiteVesta> Hi my game keeps crashing constantly i was here yesterday and someone tokld me to download an anti virsus but it didnt help
#252 [07:13] <LietuvaiteVesta> I cant play the game because it always crsshes
#253 [07:41] * Neitex [webchat@46.216.175.84] has joined #minecrafthelp
#254 [07:41] <Neitex> Hey
#255 [07:41] <Neitex> Is anyone there?
#256 [07:42] * Neitex [webchat@46.216.175.84] has quit. (Client Quit)
#257 [08:10] * bathtub_shark [zarthus@liefland.net] has quit. (Quit: WeeChat 2.2-dev)
#258 [08:14] * ArashGuaddianiX [webchat@89-25-42-81.ip.btc-net.bg] has joined #minecrafthelp
#259 [08:14] <ArashGuaddianiX> How to join a friend?
#260 [08:16] * bathtub_shark [zarthus@nomenclature.liefland.net] has joined #minecrafthelp
#261 [08:17] <ArashGuaddianiX> How to join a friend
#262 [08:17] * bathtub_shark [zarthus@nomenclature.liefland.net] has quit. (Client Quit)
#263 [08:17] <ArashGuaddianiX> How to join a friend?
#264 [08:17] <ArashGuaddianiX> How to join a friend?
#265 [08:17] <ArashGuaddianiX> How to join a friend?
#266 [08:17] <ArashGuaddianiX> How to join a friend?
#267 [08:17] * Absol kicked ArashGuaddianiX from #minecrafthelp (Reason: rashGuaddianiX :Stop spamming)
#268 [08:21] * bathtub_shark [zarthus@nomenclature.liefland.net] has joined #minecrafthelp
#269 [08:46] * furniss [webchat@host86-153-183-100.range86-153.btcentralplus.com] has joined #minecrafthelp
#270 [08:47] <furniss> hi i am only getting 60fps on minecraft when i have a NVidia GeForce 1050
#271 [08:47] <GreyVulpine> You're hitting vsync
#272 [08:48] <furniss> its turned off
#273 [08:48] <GreyVulpine> Your monitor isn't capable of displaying more than 60
#274 [08:48] <furniss> i used to get 500
#275 [08:49] <furniss> and it only happens in fullscreen
#276 [08:49] <GreyVulpine> Doesn't matter, your monitor can't display more than 60fps
#277 [08:49] <furniss> i used to get 500
#278 [08:50] * FreeZone09 [webchat@pool-100-12-253-222.nycmny.fios.verizon.net] has joined #minecrafthelp
#279 [08:50] <LietuvaiteVesta> Im on windows 10 and my game keeps on crashing i can hardly play it
#280 [08:50] <GreyVulpine> LietuvaiteVesta - Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#281 [08:50] <LietuvaiteVesta> Someone told me to do that yesterday but it didnt help
#282 [08:51] <GreyVulpine> It's not to fix the issue, but rather to give me a log to see what is going on
#283 [08:51] <LietuvaiteVesta> ok
#284 [08:51] <furniss> can u help me
#285 [08:51] <GreyVulpine> furniss - Nope
#286 [08:52] <furniss> omg! great help uve been u dumb ass
#287 [08:52] <GreyVulpine> Sure thing
#288 [08:52] <GreyVulpine> !k furniss
#289 [08:52] * GreyBot kicked furniss from #minecrafthelp (Reason: urniss :<Kicks:1569>)
#290 [08:54] <LietuvaiteVesta> https://paste.ubuntu.com/p/7trvX676jY/
#291 [08:55] <GreyVulpine> LietuvaiteVesta - Is that after it crashes?
#292 [08:56] <LietuvaiteVesta> im not sure
#293 [08:57] <GreyVulpine> There's no error message on there to indicate any problems. Tell me exactly what happens when you try to run minecraft
#294 [08:57] * FreeZone09 [webchat@pool-100-12-253-222.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#295 [08:58] <LietuvaiteVesta> I run it, i join a server, i log in and sometimes i can right click once and it gives me the message of "Game Crash" and sometimes the game runs for half an hour and then throws me out with the message"game crash"
#296 [08:58] <GreyVulpine> So, after it crashes, it'll give you a crash report, copy and paste that to https://paste.ubuntu.com and post the link to it here
#297 [09:00] * Age [webchat@45-18-191-229.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#298 [09:01] * thelounge97 [webchat@150.43.62.179.unassigned.ridsa.com.ar] has joined #minecrafthelp
#299 [09:01] <Age> I purchased Minecraft for Mac (Beta) back in 2011. Now I can't login to my account with previous login.
#300 [09:01] * nigel [webchat@s55945ede.adsl.online.nl] has joined #minecrafthelp
#301 [09:02] <GreyVulpine> Age - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#302 [09:02] * Age [webchat@45-18-191-229.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#303 [09:02] <nigel> ca anyone help me with my minectraft
#304 [09:02] <nigel> if i start up my game it crashes imediatly
#305 [09:03] <GreyVulpine> nigel - Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#306 [09:03] * thelounge97 [webchat@150.43.62.179.unassigned.ridsa.com.ar] has quit. (Client Quit)
#307 [09:03] <nigel> thanks
#308 [09:04] <nigel> https://paste.ubuntu.com/p/7Fq9RB8DN2/
#309 [09:05] <LietuvaiteVesta> its not letting me copy it
#310 [09:06] <GreyVulpine> nigel - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#311 [09:06] <GreyVulpine> LietuvaiteVesta - What exactly does it say?
#312 [09:06] <nigel> wil do thanks
#313 [09:07] <LietuvaiteVesta> game crash an unexpected issue occured and the game has crashed. were sorry for the inconvenience
#314 [09:07] <GreyVulpine> LietuvaiteVesta - Is there a link to "Show more information" at the bottom?
#315 [09:08] <LietuvaiteVesta> no
#316 [09:08] <LietuvaiteVesta> ill check
#317 [09:08] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#318 [09:09] <LietuvaiteVesta> no there isnt
#319 [09:09] <nigel> https://paste.ubuntu.com/p/3vZPWpQjg8/
#320 [09:10] <CubeTheThird> nigel, sorry but it doesn't look like your system meets the minimum requirements for the game
#321 [09:10] <GreyVulpine> nigel - I don't believe that computer's video chipset meets minecraft's minimum requirements
#322 [09:10] <nigel> how come it worked before
#323 [09:11] <GreyVulpine> You weren't running on windows 10 before
#324 [09:11] <nigel> so if i go back to my older windows i should be able to play it again?
#325 [09:12] <CubeTheThird> nigel, it might work on windows 7 ya
#326 [09:13] <nigel> yea i was on windows 7 before
#327 [09:13] <nigel> well thanks for the help
#328 [09:16] <LietuvaiteVesta> CubeTheThird Hi i was here yesterday and it hasnt helped me. My game still keeps crashing
#329 [09:16] <CubeTheThird> LietuvaiteVesta, ok. if I recall correctly, it crashes right after you press play?
#330 [09:17] <LietuvaiteVesta> Sometimes and sometimes it lets me play a while before crashing
#331 [09:17] <CubeTheThird> LietuvaiteVesta, oh really? but are you getting a crash report?
#332 [09:18] <LietuvaiteVesta> I used to but now it gives me a st5range red box with a warning sign and some writing
#333 [09:18] <CubeTheThird> LietuvaiteVesta, what does it say?
#334 [09:26] * daniprokill [webchat@a109-48-30-71.cpe.netcabo.pt] has joined #minecrafthelp
#335 [09:26] <daniprokill> i not coneting in server
#336 [09:26] * nigel [webchat@s55945ede.adsl.online.nl] has quit. (Quit: webchat.esper.net)
#337 [09:26] <CubeTheThird> daniprokill, to a specific server, or to the mojang servers when you try logging in?
#338 [09:28] <LietuvaiteVesta> CubeTheThird Its not giving me the message anymore, it just throws me out
#339 [09:28] <CubeTheThird> LietuvaiteVesta, hmm let's see if we can get a log of this
#340 [09:28] <CubeTheThird> ??> LietuvaiteVesta launcher/log
#341 [09:28] <Absol> LietuvaiteVesta: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#342 [09:29] <daniprokill> i speking portuges mi problem its i conet in server "java.lang.nullpointereception"
#343 [09:29] <CubeTheThird> ??> daniprokill launcher/relog
#344 [09:29] <Absol> daniprokill: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#345 [09:29] <daniprokill> me minecraft its piraite
#346 [09:29] <LietuvaiteVesta> https://paste.ubuntu.com/p/cCB3XQB7gC/
#347 [09:30] <CubeTheThird> daniprokill, you can purchase the game from minecraft.net/store
#348 [09:30] <CubeTheThird> LietuvaiteVesta, and that's the log you get after the game crashes?
#349 [09:30] <daniprokill> no
#350 [09:31] <CubeTheThird> daniprokill, then we can't help you
#351 [09:31] <LietuvaiteVesta> i think so it threw me out of the game, i pressed on minecraft to open it and followed the instructions
#352 [09:32] <CubeTheThird> LietuvaiteVesta, follow the last few steps for copying the log after the game crashes
#353 [09:33] <daniprokill> algem fala portuges?
#354 [09:33] * CubeTheThird kicked daniprokill from #minecrafthelp (Reason: aniprokill :we don't help pirates)
#355 [09:38] <LietuvaiteVesta> https://paste.ubuntu.com/p/HzQ4WG7bWc/
#356 [09:42] <CubeTheThird> LietuvaiteVesta, hmm. still nothing useful. Let's see if there are any updates for your graphics drivers
#357 [09:42] <CubeTheThird> ??> LietuvaiteVesta win/dxdiag
#358 [09:42] <Absol> LietuvaiteVesta: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#359 [09:46] <LietuvaiteVesta> CubeTheThird its not letting me save it in that spot
#360 [09:48] <CubeTheThird> LietuvaiteVesta, what do you mean? you can't click Save all information?
#361 [09:53] * LietuvaiteVesta [webchat@02debd2a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#362 [10:11] * bathtub_shark [zarthus@nomenclature.liefland.net] has quit. (Network ban)
#363 [10:15] * bathtub_shark [zarthus@nomenclature.liefland.net] has joined #minecrafthelp
#364 [10:34] * bathtub_shark [zarthus@liefland.net] has joined #minecrafthelp
#365 [10:45] * levi070215 [webchat@kabelnet-249-200.parisat.hu] has joined #minecrafthelp
#366 [10:45] <levi070215> 09LeVi0211
#367 [10:46] * levi070215 [webchat@kabelnet-249-200.parisat.hu] has quit. (Client Quit)
#368 [10:54] * LizardtheBiz [webchat@ool-4353ca2d.dyn.optonline.net] has joined #minecrafthelp
#369 [10:55] <LizardtheBiz> it said unable to tun time
#370 [10:55] <LizardtheBiz> It said unable to locate run time
#371 [10:57] <LizardtheBiz> Hello
#372 [10:58] <CubeTheThird> LizardtheBiz, can you open C:\Program Files (x86)\Minecraft
#373 [10:58] <LizardtheBiz> How do I do that
#374 [10:58] <CubeTheThird> LizardtheBiz, open a folder, and go to This PC
#375 [10:58] <LizardtheBiz> ok
#376 [10:59] <LizardtheBiz> i can open it
#377 [10:59] <LizardtheBiz> now what
#378 [11:00] <CubeTheThird> LizardtheBiz, from there, go to C drive -> Program Files (x86) -> MInecraft
#379 [11:00] <LizardtheBiz> i did that
#380 [11:01] <LizardtheBiz> now what
#381 [11:01] <CubeTheThird> LizardtheBiz, there, you should see a folder called runtime, yes?
#382 [11:01] <LizardtheBiz> Yea i see it
#383 [11:02] <LizardtheBiz> what do i do
#384 [11:02] <CubeTheThird> LizardtheBiz, delete that folder, close and re-open the launcher, then try playing again
#385 [11:02] <LizardtheBiz> so delete that folder
#386 [11:03] <LizardtheBiz> Thank you
#387 [11:04] * Rafarosso [webchat@LFbn-1-6462-117.w90-113.abo.wanadoo.fr] has joined #minecrafthelp
#388 [11:04] * Rafarosso [webchat@LFbn-1-6462-117.w90-113.abo.wanadoo.fr] has quit. (Client Quit)
#389 [11:19] * Kanye [webchat@32.215.191.85] has joined #minecrafthelp
#390 [11:19] <Kanye> is anyone elses minecraft not opening?
#391 [11:19] <CubeTheThird> Kanye, what happens when you try opening it?
#392 [11:20] <Kanye> It starts to download the native launcher
#393 [11:20] <Kanye> wait it might have fixed itself
#394 [11:21] <Kanye> heres what happened
#395 [11:22] <Kanye> https://twitter.com/KanyeNance/status/995418554353758208
#396 [11:22] <CubeTheThird> Kanye, ok. can you open C:\Program Files (x86)\Minecraft
#397 [11:23] <Kanye> done
#398 [11:23] <CubeTheThird> Kanye, there, do you see a folder called tmp ?
#399 [11:23] <Kanye> yeah
#400 [11:23] <CubeTheThird> Kanye, ok. Delete that folder, then try opening the game launcher again
#401 [11:23] <Kanye> ok
#402 [11:24] <Kanye> Ok, Thanks! Its fixed!
#403 [11:24] <CubeTheThird> awesome!
#404 [11:25] * Kanye [webchat@32.215.191.85] has quit. (Quit: webchat.esper.net)
#405 [11:27] * Slyzer [webchat@200.82.252.111] has joined #minecrafthelp
#406 [11:27] <Slyzer> Hello, I have a problem opening the game
#407 [11:27] <CubeTheThird> Slyzer, what problem?
#408 [11:27] <Slyzer> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#409 [11:27] <CubeTheThird> Slyzer, do you have a dxdiag report?
#410 [11:28] * thelounge29 [webchat@027efb11.bb.sky.com] has joined #minecrafthelp
#411 [11:28] <Slyzer> Yes
#412 [11:28] <CubeTheThird> Slyzer, give the URL to it here
#413 [11:28] * zoe [webchat@5ec22bde.skybroadband.com] has joined #minecrafthelp
#414 [11:28] * zoe [webchat@5ec22bde.skybroadband.com] has quit. (Client Quit)
#415 [11:28] <Slyzer> How can i send it?
#416 [11:28] <CubeTheThird> Slyzer, copy it onto http://paste.ubuntu.com and give the URL here.
#417 [11:28] <Slyzer> I have the archive
#418 [11:29] <Slyzer> ok
#419 [11:29] <Slyzer> https://paste.ubuntu.com/p/dqhqpkRwg4/
#420 [11:29] <Slyzer> There you go
#421 [11:29] <CubeTheThird> Slyzer, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#422 [11:30] <thelounge29> hi i have payed for minecraft on my misspink24 when it should have been misspink123 what can I do to redeem it
#423 [11:30] * Butcher [webchat@83.240.61.43] has joined #minecrafthelp
#424 [11:30] <Slyzer> Ok thanks :D
#425 [11:31] <Butcher> Hello, I have problem with reset password email. Iam not getting it even after 5 hours.
#426 [11:31] <CubeTheThird> thelounge29, so you want to change your username?
#427 [11:31] <CubeTheThird> Butcher, you'll have to contact Mojang about this
#428 [11:31] <CubeTheThird> ??> Butcher mojang/email
#429 [11:31] <Absol> Butcher: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#430 [11:31] <Absol> Butcher: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#431 [11:32] * thelounge29 [webchat@027efb11.bb.sky.com] has quit. (Client Quit)
#432 [11:32] <Butcher> No i want to change my password, but when i request email for reset password I just dont get it.
#433 [11:33] <Butcher> And I tried to contact them.
#434 [11:33] <CubeTheThird> Butcher, oh? how long ago did you send them a message?
#435 [11:33] <Butcher> Like 15 minutes ago.
#436 [11:34] <CubeTheThird> Butcher, ok, well you'll have to wait for their reply
#437 [11:34] <Butcher> But I dont know what is that hard for send me and email.
#438 [11:34] <Butcher> I was waiting for 5 hours for that reset password email.
#439 [11:34] <Butcher> And now I have to wait more ?
#440 [11:34] <Butcher> For real ?
#441 [11:35] <CubeTheThird> Butcher, as we don't work for Mojang here, we don't know why you aren't receiving the password reset email. Only Mojang can help you with that
#442 [11:36] <Butcher> Do Mojang have some live chat like this where I can contact them live ?
#443 [11:36] <CubeTheThird> Butcher, they do not. You will just have to wait for their reply
#444 [11:36] <Butcher> Wow... well thanks than
#445 [11:36] * Butcher [webchat@83.240.61.43] has quit. (Quit: webchat.esper.net)
#446 [11:42] * LucasS [webchat@170.239.226.27] has joined #minecrafthelp
#447 [11:42] <LucasS> Olá!
#448 [11:42] <LucasS> Hello!
#449 [11:42] <CubeTheThird> hello LucasS
#450 [11:44] <LucasS> I do not have a problem with my minecraft. Whenever I try to access it new launcher, it appears a message "The game has stopped working"
#451 [11:44] <CubeTheThird> LucasS, do you get a crash report?
#452 [11:49] <LucasS> It just shows the message that has stopped working. "An unexpected problem occurred and the game stopped working. We apologize for the inconvenience." And in the case, when I try with the old version of the launcher appears the issue of "Crash Report"
#453 [11:49] <CubeTheThird> LucasS, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#454 [11:49] <LucasS> https://paste.ubuntu.com/p/Q4bq9nyjSk/
#455 [11:49] <LucasS> here
#456 [11:49] <CubeTheThird> LucasS, one moment
#457 [11:49] <LucasS> Okay, thanks
#458 [11:51] <CubeTheThird> LucasS, download and install https://downloadcenter.intel.com/download/22519/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?v=t
#459 [11:53] * Dameh [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#460 [11:55] <Dameh> My Minecraft crashes everythime I try to launch it
#461 [11:55] <CubeTheThird> Dameh, do you get a crash report?
#462 [11:55] <Dameh> yes
#463 [11:55] <CubeTheThird> Dameh, copy it onto http://paste.ubuntu.com and give the URL here.
#464 [11:55] <LucasS> "The system does not meet the minimum requirements for software installation" Oh God, what now?
#465 [11:56] <CubeTheThird> LucasS, one moment
#466 [11:57] * Dameh [webchat@184-90-26-153.res.bhn.net] has quit. (Client Quit)
#467 [11:57] <CubeTheThird> LucasS, ok download this one: https://downloadcenter.intel.com/download/22518/Intel-Graphics-Media-Accelerator-Driver-Windows-7-and-Windows-Vista-zip-?v=t
#468 [11:59] <LucasS> I extract everything from winrar to one folder only?
#469 [11:59] * KoolKat [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#470 [12:01] <KoolKat> When I try to launch my Minecraft it loads for a second then a box pops up with "Game Crash"
#471 [12:01] <LucasS> CubeTheThird
#472 [12:01] <CubeTheThird> KoolKat, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#473 [12:01] <CubeTheThird> LucasS, yes that's right, then run the setup in the folder
#474 [12:01] <KoolKat> There was no crash report
#475 [12:02] <KoolKat> or maybe there was but I just dont know where i would find it
#476 [12:04] <CubeTheThird> KoolKat, do you get an error message?
#477 [12:04] <KoolKat> NO, It just says game crash and closes
#478 [12:04] <KoolKat> srry for caps
#479 [12:05] <CubeTheThird> KoolKat, is this right after you press play?
#480 [12:05] <KoolKat> yes
#481 [12:05] <LucasS> CubeTheThird When the file, in setup.exe appears. Did I have something wrong or did I not know? When the file, in setup.exe appears. Did I have something wrong or did I not know? It gives the crash again, I had downloaded one to the drive and it worked. After you have updated the launcher the error has started.
#482 [12:05] <CubeTheThird> KoolKat, ok. let's see if it's an issue with your drivers
#483 [12:05] <CubeTheThird> ??> KoolKat win/dxdiag
#484 [12:05] <Absol> KoolKat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#485 [12:06] <CubeTheThird> LucasS, sorry I don't understand. Does the setup.exe not work?
#486 [12:06] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#487 [12:06] <magicalpanguin> CubeTheThird
#488 [12:06] <magicalpanguin> sorry I left yesterday
#489 [12:06] <magicalpanguin> internet cut off
#490 [12:07] <magicalpanguin> ive semi fixed the problem but now a new one occuring
#491 [12:07] <magicalpanguin> its instant to go back onto mc
#492 [12:07] <magicalpanguin> but when I alt tab of of it
#493 [12:07] <magicalpanguin> it does it but still shows Minecraft screen for like 5 seconds
#494 [12:07] <LucasS> CubeTheThird When entering the folder and clicking "Setup.exe" a message appears from the other "The system does not meet the minimum requirements for software installation"
#495 [12:07] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has quit. (Client Quit)
#496 [12:08] <CubeTheThird> LucasS, hmm ok. do you know how to open your device manager?
#497 [12:08] <KoolKat> Ok i have it all copied
#498 [12:09] <CubeTheThird> sorry I g2g
#499 [12:09] <LucasS> CubeTheThird Yes, I opened it.
#500 [12:10] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has joined #minecrafthelp
#501 [12:10] <magicalpanguin> yo cube I fixed the problem
#502 [12:10] <magicalpanguin> but now theres a new one
#503 [12:11] * magicalpanguin [webchat@5e0b0575.bb.sky.com] has quit. (Client Quit)
#504 [12:13] <LucasS> I suffer
#505 [12:15] <CubeTheThird> sorry ok I'm back
#506 [12:15] <CubeTheThird> LucasS, there, can you find the Display Adapter
#507 [12:15] <LucasS> it's all right
#508 [12:15] <CubeTheThird> KoolKat, copy the full report onto http://paste.ubuntu.com and give the URL here.
#509 [12:15] <CubeTheThird> LucasS, right-click on the device, and choose Update. Browse your pc, and choose the folder where the setup.exe is
#510 [12:17] <LucasS> CubeTheThird Yes, I did. Click refresh, I searched for a folder. The software was mellhro computer software was up to date. Do you have another option?
#511 [12:18] <CubeTheThird> LucasS, you are on Windows 7 yes?
#512 [12:18] <LucasS> CubeTheThird Yes!
#513 [12:19] <CubeTheThird> LucasS, hmm I'm not sure why it is not letting you update the driver..
#514 [12:22] * George [webchat@ppp141237073181.access.hol.gr] has joined #minecrafthelp
#515 [12:22] <CubeTheThird> LucasS, try installing this older version of the driver: https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81507
#516 [12:23] <LucasS> CubeTheThird I believe it to be Windows 7. It has a figure in it stuck to years with Windows 7 Starter LATAM
#517 [12:24] <LucasS> CubeTheThird All right, I'll try this one.
#518 [12:25] <George> Hey there, I would like to delete my minecraft account but there is a big issue here. I had deleted my email a long time ago and I need to secure it in order to delete it, which I can not do and thus I am stuck here. I can't migrate it to another email and continue from there because of the same reason. Any help?
#519 [12:26] <CubeTheThird> George, sure. May I ask why you want to delete the account?
#520 [12:26] * KoolKat [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#521 [12:27] <George> I used to play the game for fun when I was younger but now that I will not use it at all I do not want to have useless accounts here and there.
#522 [12:27] <CubeTheThird> George, ok sure thing. I don't see why you need to delete it then, but you'll have to contact Mojang about this
#523 [12:28] <CubeTheThird> ??> George mojang/email
#524 [12:28] <Absol> George: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#525 [12:28] <Absol> George: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#526 [12:28] * KoolKat6 [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#527 [12:28] * KoolKat6 [webchat@184-90-26-153.res.bhn.net] has quit. (Client Quit)
#528 [12:29] <George> thanks
#529 [12:29] <LucasS> CubeTheThird This drive you sent me the link is installed. And you're asking me to reinitiate, shall I? And then what do I do to go back to this room?
#530 [12:29] <CubeTheThird> LucasS, yes, reboot your PC and try playing again
#531 [12:30] * LucasS [webchat@170.239.226.27] has quit. (Quit: webchat.esper.net)
#532 [12:30] * George [webchat@ppp141237073181.access.hol.gr] has quit. (Quit: webchat.esper.net)
#533 [12:34] * KoolKat1 [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#534 [12:34] <KoolKat1> Is CubeTheThird back?
#535 [12:34] <CubeTheThird> KoolKat1, can you send me the link to your dxdiag report?
#536 [12:35] <KoolKat1> yes
#537 [12:35] * KoolKat1 [webchat@184-90-26-153.res.bhn.net] has quit. (Client Quit)
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#539 [12:37] * Jisuran [webchat@165-169-88-112.zeop.re] has joined #minecrafthelp
#540 [12:38] * KoolKat4 [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
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#542 [12:38] <KoolKat4> Sorry my Internet keeps cutting out
#543 [12:38] <KoolKat4> How do I send the link?
#544 [12:38] * FireGuard [webchat@142-196-207-151.res.bhn.net] has quit. (Client Quit)
#545 [12:38] <CubeTheThird> KoolKat4, did you submit it on http://paste.ubuntu.com ?
#546 [12:38] <KoolKat4> oh no not yet
#547 [12:39] <CubeTheThird> KoolKat4, did you need the instructions again?
#548 [12:39] <KoolKat4> no i pasted it
#549 [12:39] <CubeTheThird> KoolKat4, ok. after you submit it, copy the website address and give it here
#550 [12:39] <KoolKat4> ok
#551 [12:39] <KoolKat4> https://paste.ubuntu.com/p/MPB32Z9RGk/
#552 [12:40] <CubeTheThird> KoolKat4, ah ok. Looks like you've got hybrid graphics, so you have both intel graphics and nvidia. The game is probably trying to run off the intel card instead of the nvidia one
#553 [12:41] <CubeTheThird> KoolKat4, can you open the nvidia control panel?
#554 [12:41] <KoolKat4> Ill see
#555 [12:42] * LucasS [webchat@170.239.226.27] has joined #minecrafthelp
#556 [12:42] <KoolKat4> Ok i Think i got it opened
#557 [12:42] <LucasS> CubeTheThird Oh, I'm very happy. My minecraft started working again. I'm very grateful!! I wish all the best for you!
#558 [12:43] <CubeTheThird> KoolKat4, ok you should see a section for 3D settings
#559 [12:43] <CubeTheThird> LucasS, awesome! glad it works
#560 [12:43] * LucasS [webchat@170.239.226.27] has quit. (Client Quit)
#561 [12:44] <KoolKat4> I dont see it
#562 [12:44] <CubeTheThird> KoolKat4, it should say something like "Manage 3D settings"
#563 [12:44] <KoolKat4> here give me a second
#564 [12:45] <Jisuran> Hello, I have an issue when i want to connect to mojang, in order to buy minecraft.. my account is verified but when i try to log in, a text box shows up with "An error prevents the processing of your request. please retry later"
#565 [12:46] <CubeTheThird> brb
#566 [12:46] * KindaYapperPlayz [webchat@104-137-106-230.res.bhn.net] has joined #minecrafthelp
#567 [12:47] <KindaYapperPlayz> ello!
#568 [12:47] <KindaYapperPlayz> i have issues with my minecraft
#569 [12:48] <KindaYapperPlayz> um
#570 [12:48] <KindaYapperPlayz> hello?
#571 [12:48] * Jisuran [webchat@165-169-88-112.zeop.re] has quit. (Quit: webchat.esper.net)
#572 [12:49] <KindaYapperPlayz> HELLO?!?!?!
#573 [12:52] * KoolKat4 [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#574 [12:52] <KoolKat4> OK i have the control panel opened
#575 [12:52] <KoolKat4> and see Manage 3D settings
#576 [12:52] <KindaYapperPlayz> erm
#577 [12:53] <KindaYapperPlayz> hello?
#578 [12:53] <KoolKat4> yeha I was with cube but my internet cut out
#579 [12:54] * KindaYapperPlayz [webchat@104-137-106-230.res.bhn.net] has quit. (Quit: webchat.esper.net)
#580 [12:54] <KoolKat4> CubeTheThird?
#581 [12:55] * cerebrix [webchat@70.130.80.206] has joined #minecrafthelp
#582 [12:55] * KindaYapperPlayz [webchat@104-137-106-230.res.bhn.net] has joined #minecrafthelp
#583 [12:56] <KindaYapperPlayz> i have problems launching minecraft java
#584 [12:57] <cerebrix> I seems to be having the same problem. just installed, minecraft launcher seems to be a running task. But it doesn't actually seem to do anything. Which is strange considering I don't think I've ever installed minecraft on this computer before as I only usually play a couple of times a year.
#585 [12:57] <KindaYapperPlayz> wait can you see my text?
#586 [12:58] <cerebrix> Yeah, but we might be the only people actually in here at the moment it seems like. At least, I assume someone would have said something or opened a dm with one of us if there was. ya know?
#587 [12:59] <KindaYapperPlayz> cool, my text looks faded so i thought it wasnt sending
#588 [12:59] <KoolKat4> im in here as well
#589 [12:59] <KindaYapperPlayz> when i open minecraft launcher, its fine. the real problem is the game itself
#590 [13:00] <cerebrix> yeah I don't even get that far
#591 [13:00] <KindaYapperPlayz> when i launch it, it shows the "mojang" sequence... nothing after that unless if you click on it
#592 [13:00] <KindaYapperPlayz> did i mention that it crashes and freezes on that screen?
#593 [13:01] <cerebrix> im trying to uninstall, hell i cant even do that now. uggh, gonna reboot I guess.
#594 [13:01] * cerebrix [webchat@70.130.80.206] has quit. (Quit: webchat.esper.net)
#595 [13:01] <KindaYapperPlayz> hello?
#596 [13:06] <KindaYapperPlayz> erm
#597 [13:06] <KindaYapperPlayz> anybody??
#598 [13:15] * Pablocraft1 [webchat@103.pool92-187-5.dynamic.orange.es] has joined #minecrafthelp
#599 [13:16] * chloebcarlson2 [webchat@c-76-31-107-88.hsd1.tx.comcast.net] has joined #minecrafthelp
#600 [13:16] <Pablocraft1> why i can´t use minecraft 1.13?
#601 [13:16] <Pablocraft1> a
#602 [13:16] <chloebcarlson2> hi. i am having trouble launching minecraft. the message 'Unable to save download. gd_gb.lang' appears
#603 [13:17] <CubeTheThird> Pablocraft1, version 1.13 has not yet been released
#604 [13:17] <CubeTheThird> ??> chloebcarlson2 av/bytefence
#605 [13:17] <Pablocraft1> owww...
#606 [13:17] <Absol> chloebcarlson2: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#607 [13:17] <KoolKat4> CubeTHeTird I got the control panel opened
#608 [13:17] * Pablocraft1 [webchat@103.pool92-187-5.dynamic.orange.es] has quit. (Client Quit)
#609 [13:17] <KoolKat4> what do I do from there
#610 [13:17] <chloebcarlson2> what is bytefence
#611 [13:17] <CubeTheThird> KoolKat4, in the 3D settings panel, you should find a section for Applications. Find minecraft in the list, and set it to use the high performance card
#612 [13:18] <CubeTheThird> chloebcarlson2, it's an anti-virus program that causes lots of issues, including the one you have
#613 [13:19] <chloebcarlson2> what antivirus program should i use
#614 [13:19] <CubeTheThird> chloebcarlson2, we generally recommend avast
#615 [13:19] <CubeTheThird> ??> chloebcarlson2 av/avast
#616 [13:19] <Absol> chloebcarlson2: Avast! Anti-virus: https://www.avast.com/free-antivirus-download
#617 [13:20] <KoolKat4> OK cube I set it the high proformance
#618 [13:22] <CubeTheThird> KoolKat4, ok. Next, add a new application, and choose this one: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#619 [13:32] * Teff [webchat@47-33-217-249.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#620 [13:32] <Teff> I'm having trouble opening minecraft
#621 [13:33] <CubeTheThird> Teff, what kind of trouble?
#622 [13:33] <Teff> It keeps saying "Unable to connect to directory"
#623 [13:33] <CubeTheThird> Teff, is this when you open the launcher, or after you press play?
#624 [13:34] <Teff> After I press play it says something like that
#625 [13:34] <CubeTheThird> Teff, what anti-virus and firewall software do you have?
#626 [13:34] <Teff> Well
#627 [13:34] <Teff> I have avast
#628 [13:35] <CubeTheThird> Teff, avast free?
#629 [13:35] <Teff> Yes
#630 [13:35] <CubeTheThird> Teff, hmm ok. Let's first do a malware scan, just to be safe
#631 [13:35] <CubeTheThird> ??> Teff av/adwcleaner
#632 [13:35] <Absol> Teff: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#633 [13:35] <Absol> Teff: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#634 [13:36] * Teff [webchat@47-33-217-249.dhcp.unas.mo.charter.com] has quit. (Client Quit)
#635 [13:38] * sneezing_panda_ [~panda@cpe-174-101-219-204.cinci.res.rr.com] has joined #minecrafthelp
#636 [13:39] * LoveMinecraft [webchat@47-33-217-249.dhcp.unas.mo.charter.com] has joined #minecrafthelp
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#638 [13:39] <LoveMinecraft> Hey
#639 [13:39] <CubeTheThird> welcome back
#640 [13:39] <LoveMinecraft> I have a question
#641 [13:39] <CubeTheThird> LoveMinecraft, ask away
#642 [13:40] <LoveMinecraft> Are furnaces supposed to disappear?
#643 [13:40] <LoveMinecraft> I mean like the stuff inside it, sorry
#644 [13:40] <CubeTheThird> LoveMinecraft, no... that shouldn't happen unless you mean the stuff that's burning
#645 [13:41] <LoveMinecraft> I mean the food I put in it
#646 [13:41] <CubeTheThird> LoveMinecraft, no that shouldn't disappear
#647 [13:41] <LoveMinecraft> Same thing with my chests
#648 [13:41] * sneezing_panda [~panda@2605:a000:c705:3800:1980:ab0:b585:1ab9] has quit. (Ping timeout: 202 seconds)
#649 [13:41] <CubeTheThird> LoveMinecraft, oh? did you by chance downgrade game versions?
#650 [13:41] <LoveMinecraft> No
#651 [13:41] <CubeTheThird> LoveMinecraft, have you been testing out the snapshots?
#652 [13:42] <LoveMinecraft> I usually just play the game how it is
#653 [13:42] <CubeTheThird> LoveMinecraft, hmm that's strange then. There's only 3 reasons I've seen items disappear: world downgrades, snapshots, and crashes
#654 [13:44] <LoveMinecraft> Well I might try to fix it and get my stuff back
#655 [13:44] <LoveMinecraft> But the only things that did not disappear are the things in my inv. which is good!
#656 [13:44] <CubeTheThird> LoveMinecraft, this is in singleplayer?
#657 [13:45] <LoveMinecraft> Yes
#658 [13:46] <LoveMinecraft> This happened on a recent... Friday I believe
#659 [13:46] <CubeTheThird> LoveMinecraft, and the game didn't crash or anything while you were playing right? or your PC?
#660 [13:47] <LoveMinecraft> No nothing crashed near when that happened.
#661 [13:47] <LoveMinecraft> Last time I've crashed was near Febuary.
#662 [13:48] <CubeTheThird> LoveMinecraft, you didn't make backups of your worlds right?
#663 [13:49] <LoveMinecraft> No
#664 [14:05] * kire [webchat@88-107-105-142.dynamic.dsl.as9105.com] has joined #minecrafthelp
#665 [14:06] <kire> hi i have a problem with set up or get settings right that someone can connect over internet to my minecraft world. any ideas?
#666 [14:06] <CubeTheThird> kire, what exactly are you trying to do?
#667 [14:08] <kire> well i have minecraft for windows 10 (mojang) and my brother and i like play together on my world but dont get work, is unable to connect to world
#668 [14:09] <CubeTheThird> kire, and you're both playing the windows 10 edition?
#669 [14:09] <kire> no he have on xbox one version
#670 [14:10] <CubeTheThird> kire, ah ok, so that should still work. Have you been able to play together before, or has this never worked?
#671 [14:11] <kire> it works only if we are on my home network but never online
#672 [14:12] <CubeTheThird> kire, and you both have your own xbox live accounts correct?
#673 [14:12] <kire> i can see him as friend online in minecraft and can send inv but just dont get connected
#674 [14:12] <CubeTheThird> kire, hmm. can you test with a new/different world to see if that makes a difference?
#675 [14:13] <kire> yes we have own xbox live accounts he have on xbox and i have on windows 10
#676 [14:14] <kire> we try it too
#677 [14:14] <CubeTheThird> kire, have you tried connecting to him instead?
#678 [14:15] <kire> i think we did but not sure now :(
#679 [14:18] <CubeTheThird> kire, hmm well if that doesn't work either, you'll need to contact Xbox support. Sounds like an issue with their network
#680 [14:19] <kire> i just ask him we did try already that and it works
#681 [14:20] <CubeTheThird> kire, oh. hmm sounds like your router or firewall might be blocking incoming connections then
#682 [14:20] <CubeTheThird> kire, what anti-virus and firewall software do you have?
#683 [14:21] <kire> avira antivirus and firewall from windows
#684 [14:21] <CubeTheThird> ??< av/avira
#685 [14:22] <CubeTheThird> kire, hmm I don't think avira would be blocking it. I don't suppose you know how to access your router's settings?
#686 [14:22] <kire> yes, but i had all turn off but still not working
#687 [14:23] <kire> yes i know :) and i try with port forwarding too
#688 [14:23] <CubeTheThird> kire, you turned off your router's firewall?
#689 [14:24] <CubeTheThird> kire, also, what port did you forward?
#690 [14:25] <kire> yes i had meantime firewall off too but no change
#691 [14:25] <kire> i forward port 25565
#692 [14:26] <CubeTheThird> kire, ah ok. port 25565 is for the PC/java edition. From what I can tell, port 19132 is for the other ones
#693 [14:27] <kire> for windwos 10 mojang# version?
#694 [14:27] <CubeTheThird> kire, the Windows 10/Pocket Edition/Xbox edition all use the same system
#695 [14:29] <kire> i forward port 19132 too already
#696 [14:29] * someone [webchat@ip68-3-186-192.ph.ph.cox.net] has joined #minecrafthelp
#697 [14:30] <CubeTheThird> kire, hmm I'm not sure then. We mostly help with the PC/java edition here, so we don't have many tools to help assist with the other versions. The only suggestion I can give is to contact xbox support at this point
#698 [14:30] <someone> hello]
#699 [14:30] <CubeTheThird> hello someone
#700 [14:30] <kire> ok thanks
#701 [14:30] <someone> I cant open 1.12.2
#702 [14:31] <CubeTheThird> someone, what happens when you try?
#703 [14:32] * Paladin [webchat@occm-48.dhcp.grp8-rng1.tnmmrl.blomand.net] has joined #minecrafthelp
#704 [14:32] <someone> it says unable to save download. realms-1.10.19.jar
#705 [14:34] <CubeTheThird> ??> someone av/bytefence
#706 [14:34] <Absol> someone: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#707 [14:35] <Paladin> Hello, I lost access to my email after I allowed a friend to borrow it and I am unable to log into it nor am I able to login to my minecraft account. Im at a loss of what to do and do not want to buy the game again. Any help is appreciated
#708 [14:36] <CubeTheThird> Paladin, when did you originally purchase the game?
#709 [14:36] <Paladin> It was years ago. im pretty sure it was 2016
#710 [14:37] * someone [webchat@ip68-3-186-192.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#711 [14:37] <CubeTheThird> Paladin, ok and what method of payment did you use?
#712 [14:37] <Paladin> gift card
#713 [14:37] <CubeTheThird> Paladin, do you still have the gift card?
#714 [14:37] <Paladin> yes
#715 [14:38] <CubeTheThird> Paladin, ok. contact Mojang with the code on the card
#716 [14:38] <CubeTheThird> ??> Paladin mojang/email
#717 [14:38] <Absol> Paladin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#718 [14:38] <Absol> Paladin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#719 [14:38] <Paladin> thanks!
#720 [14:38] <CubeTheThird> no problem :3
#721 [14:50] * TrexFarts123 [webchat@24-159-185-80.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#722 [14:52] <TrexFarts123> I Bought Minecraft For Pocket Edition Do I Have To Pay For It On PC
#723 [14:54] <mattym> TrexFarts123, Yes
#724 [14:54] <TrexFarts123> awww
#725 [14:54] * TrexFarts123 [webchat@24-159-185-80.dhcp.kgpt.tn.charter.com] has quit. (Client Quit)
#726 [14:56] * Jes017 [webchat@host-213-213-224-117.dynamic.voo.be] has joined #minecrafthelp
#727 [14:58] <Jes017> Hi ! I hope you can help me. Actually my game crashes when I hit a zombie. I had updated my graphic card, Jave, windows... When I put the hostiles mobs sound off I can play normally. Can you help me ?
#728 [15:14] * Snihgga [webchat@CPEac202e100dc3-CMac202e100dc0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#729 [15:15] <KoolKat4> CubeTheTHird
#730 [15:15] <KoolKat4> I'm back srry I left you hanging
#731 [15:16] <KoolKat4> How do I create a new application?
#732 [15:19] * thelounge52 [webchat@179.7.92.117] has joined #minecrafthelp
#733 [15:23] * thelounge52 [webchat@179.7.92.117] has quit. (Client Quit)
#734 [15:28] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has joined #minecrafthelp
#735 [15:29] <seal9055> Hey, I bought minecraft for OSx about 10 minutes ago, and tried downloading it. During the download at around 50% I got this error message:
#736 [15:29] <seal9055> Failed to download file. hit3.ogg
#737 [15:30] <seal9055> Can anyone help me complete the download?
#738 [15:39] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#739 [16:10] * chloebcarlson2 [webchat@c-76-31-107-88.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#740 [16:10] * truffles [webchat@ip174-70-170-168.ks.ks.cox.net] has joined #minecrafthelp
#741 [16:11] <truffles> minecraft java crashing on launch. ver. 1.12.2
#742 [16:12] <truffles> all i want is to get past the mojang logo :D
#743 [16:16] <truffles> do i post my dxdiag now?
#744 [16:20] * Journett [webchat@cpe-104-162-149-132.nyc.res.rr.com] has joined #minecrafthelp
#745 [16:20] <Journett> Hello?
#746 [16:20] * Journett [webchat@cpe-104-162-149-132.nyc.res.rr.com] has quit. (Client Quit)
#747 [16:25] * Jes017 [webchat@host-213-213-224-117.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#748 [16:26] * joet [webchat@b01a08a2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#749 [16:28] * PopularMods1 [webchat@pool-100-36-89-178.washdc.fios.verizon.net] has joined #minecrafthelp
#750 [16:28] <PopularMods1> Heloo
#751 [16:30] <PopularMods1> Whenever I try to join a version I get this message
#752 [16:30] <PopularMods1> Unable to locate the Java runtime.Filename on disk: javaw.exePath: C:/Users\chris\OneDrive\Desktop\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#753 [16:30] <PopularMods1> Exists: true
#754 [16:30] <PopularMods1> Can anybody help
#755 [16:32] * PopularMods1 [webchat@pool-100-36-89-178.washdc.fios.verizon.net] has quit. (Client Quit)
#756 [16:39] * speeedracer [webchat@99-59-251-134.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#757 [16:40] * KoolKat4 [webchat@184-90-26-153.res.bhn.net] has quit. (Quit: webchat.esper.net)
#758 [16:40] <speeedracer> is anyone else unable to log into minecraft? i can't even log into my mojang account through a web browser
#759 [16:42] <speeedracer> i've tried requesting an email to reset my password, but i haven't received one yet
#760 [16:45] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has joined #minecrafthelp
#761 [16:47] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#762 [16:48] * GV [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#763 [16:48] * GV is now known as GreyVulpine
#764 [16:51] <CubeTheThird> speeedracer, you'll have to contact Mojang about that issue
#765 [16:51] <CubeTheThird> ??> speeedracer mojang/email
#766 [16:51] <Absol> speeedracer: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#767 [16:52] <Absol> speeedracer: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#768 [16:52] <seal9055> Hey
#769 [16:52] <CubeTheThird> seal9055, what anti-virus and firewall software do you have?
#770 [16:52] <seal9055> I am having trouble downloading minecraft on mac
#771 [16:52] <CubeTheThird> ah on mac eh
#772 [16:53] <seal9055> I don't think any
#773 [16:53] <CubeTheThird> seal9055, do you have anti-virus software?
#774 [16:53] <CubeTheThird> ok
#775 [16:53] <seal9055> except preinstalled maybe
#776 [16:53] <CubeTheThird> seal9055, are you using a wireless internet connection?
#777 [16:53] <seal9055> yes
#778 [16:53] <CubeTheThird> seal9055, can you run a test on speedtest.net
#779 [16:54] <seal9055> around 20 mb/s
#780 [16:54] <seal9055> upload around 80
#781 [16:54] <seal9055> 5 ms
#782 [16:54] <CubeTheThird> seal9055, wait.. your upload is higher than your download?
#783 [16:54] <seal9055> yes apparently
#784 [16:55] <CubeTheThird> seal9055, that's very unusual. Do you have any downloading programs running, such as torrent programs?
#785 [16:55] <seal9055> https://imgur.com/a/DOB8tEq
#786 [16:55] <seal9055> no
#787 [16:55] <seal9055> I don't think download speed is my issue either
#788 [16:55] <seal9055> https://imgur.com/a/Ha0jCE6
#789 [16:55] <seal9055> this is the error msg I get
#790 [16:56] <CubeTheThird> seal9055, hmm. the speed no, but the fact that its so much lower makes me wonder if something is hogging the bandwidth. Are you on a public network like at a school or library?
#791 [16:56] <seal9055> no
#792 [16:56] <seal9055> at home
#793 [16:56] <CubeTheThird> seal9055, can you click on the See More Details button?
#794 [16:57] <seal9055> Name: hit3.ogg
#795 [16:57] <seal9055> URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
#796 [16:57] <CubeTheThird> seal9055, can you copy the full text onto http://paste.ubuntu.com and give the URL here.
#797 [16:57] <seal9055> Path: /Users/Gilberthoermann/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde
#798 [16:57] <seal9055> wait
#799 [16:57] <seal9055> I messed up order
#800 [16:57] <seal9055> 1 sec
#801 [16:57] <seal9055> Name: hit3.ogg
#802 [16:57] <seal9055> URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
#803 [16:58] <seal9055> Error details: UNKNOWN/-130
#804 [16:58] <seal9055> Filename on disk: ad126e435cca94054bf0d616301799a105526cde
#805 [16:58] <seal9055> Path: /Users/Gilberthoermann/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde
#806 [16:58] <seal9055> Exists: false
#807 [16:58] <CubeTheThird> seal9055, again, please copy it all ps t
#808 [16:58] <seal9055> ok, thats all
#809 [16:58] <CubeTheThird> oops
#810 [16:58] <CubeTheThird> seal9055, again, please copy it all onto http://paste.ubuntu.com and give the URL here.
#811 [16:58] <seal9055> https://paste.ubuntu.com/p/7Zc5CcVp5d/
#812 [16:59] <CubeTheThird> seal9055, ok, and if you try opening this link does it work? http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
#813 [16:59] <seal9055> downloads a file
#814 [16:59] <seal9055> which I can't open
#815 [17:00] <CubeTheThird> seal9055, that's fine. Just wanting to make sure you can actually download it
#816 [17:00] <seal9055> k
#817 [17:00] <CubeTheThird> seal9055, if you close and re-open the launcher, do you always get the same error?
#818 [17:00] <seal9055> yes
#819 [17:01] <CubeTheThird> seal9055, hmm let's see if we can look at the full log
#820 [17:01] <CubeTheThird> ??> seal9055 launcher/log
#821 [17:01] <Absol> seal9055: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#822 [17:01] <seal9055> kk 1 sec
#823 [17:01] * Nick [webchat@holt-254-82.halls.student.lut.ac.uk] has joined #minecrafthelp
#824 [17:01] * Nick is now known as Guest92595
#825 [17:02] <CubeTheThird> seal9055, also, before you copy the text, make sure to click on the debug button at the top of the window
#826 [17:03] <Guest92595> hello?
#827 [17:03] <CubeTheThird> hello Guest92595
#828 [17:04] <Guest92595> so I used to have a minecraft account registered before logging in with email was introduced
#829 [17:04] <Guest92595> and I tried migrating
#830 [17:04] <seal9055> it says 2912 debugs
#831 [17:04] <Guest92595> but can't
#832 [17:04] <CubeTheThird> Guest92595, what's your minecraft username?
#833 [17:04] <Guest92595> NiXWorld
#834 [17:04] <seal9055> 4 infos
#835 [17:04] <seal9055> 1 error
#836 [17:04] <CubeTheThird> seal9055, ya. click on that and it will show the debug messages in the log
#837 [17:04] <seal9055> its about 500 messaged
#838 [17:04] <seal9055> want me to copy paste them all?
#839 [17:04] <CubeTheThird> Guest92595, hmm as far as I can tell that account has been migrated
#840 [17:05] <CubeTheThird> seal9055, yes all of it please
#841 [17:05] <Guest92595> to what email address?
#842 [17:05] <Guest92595> because I cant log into the one i think it is
#843 [17:05] <Guest92595> and when I try and reset the password it wont let me
#844 [17:05] <CubeTheThird> Guest92595, I don't know, as that information isn't publicly accessible. Can you try resetting passwords for any email addresses you have on account.mojang.com/me
#845 [17:05] <seal9055> https://paste.ubuntu.com/p/mTPJFHBkdY/
#846 [17:05] <Guest92595> I've tried resetting it but it doesnt work
#847 [17:06] <Guest92595> it says there's an account registered to that email
#848 [17:06] <Guest92595> but when i log into that email and click forget password, I don't get an email form mojang
#849 [17:07] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#850 [17:07] <CubeTheThird> Guest92595, hmm. you'll have to contact Mojang about this then
#851 [17:07] <CubeTheThird> ??> Guest92595 mojang/email
#852 [17:07] <Absol> Guest92595: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#853 [17:07] <Guest92595> I can't find where to
#854 [17:07] <Absol> Guest92595: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#855 [17:07] <Guest92595> ah thank you
#856 [17:07] <CubeTheThird> seal9055, hmm I'm not seeing any errors except for that download issue. can you confirm that you have sufficient disk space to install the game?
#857 [17:08] <seal9055> 19gb available
#858 [17:08] <seal9055> shouldn't cause download to stop in the middle
#859 [17:09] <CubeTheThird> seal9055, no you're right. might it be possible for you to move close to the wireless access point? my only thought is that you're experiencing packet loss due to a poor connection
#860 [17:09] <CubeTheThird> seal9055, either that, or someone else on your network is using a lot of bandwidth
#861 [17:09] <seal9055> doubt thats the case, since I downloaded a couple of games yesterday, but I can try
#862 [17:10] <seal9055> internet shouldn't be a problem, standard ping in games is about 10 for me
#863 [17:10] <seal9055> it always just fails when downloading the hit3.ogg file
#864 [17:11] <CubeTheThird> seal9055, hmm. perhaps we need to try a clean install of the game. Can you uninstall the game, clear it from the trash, then re-install it from https://minecraft.net/download
#865 [17:12] <seal9055> I can try
#866 [17:14] <seal9055> don't think redownloading the launcher will change anything though
#867 [17:15] <seal9055> done, same error
#868 [17:16] <CubeTheThird> hmmm
#869 [17:16] <CubeTheThird> seal9055, oh... wait I think I recognize this error actually. Been a long time since I've seen it
#870 [17:17] <CubeTheThird> seal9055, you have some sort of ad-blocking software installed
#871 [17:17] <seal9055> like adblocke?
#872 [17:17] <CubeTheThird> seal9055, probably
#873 [17:17] <seal9055> I think maybe I used to
#874 [17:17] <seal9055> but don't have any rn
#875 [17:17] <CubeTheThird> seal9055, whatever it is, its blocking all the files that are in the folder /ad/ because it things they are ads
#876 [17:18] <CubeTheThird> *thinks
#877 [17:18] <seal9055> Can I change the folder for it?
#878 [17:18] <seal9055> or what should I do
#879 [17:18] <CubeTheThird> seal9055, you cannot, but really it shouldn't be blocking it in the first place. Can you check your applications and see if you have any related to security, filtering, ad blocking, anything like that
#880 [17:19] <seal9055> will do
#881 [17:19] <seal9055> No I do not
#882 [17:19] <CubeTheThird> seal9055, and no anti-virus either eh
#883 [17:19] <seal9055> no
#884 [17:20] <CubeTheThird> seal9055, hmm.. perhaps like a safari plugin?
#885 [17:20] <seal9055> none installed
#886 [17:22] <CubeTheThird> seal9055, hmm. can you check in the apple store see if you have any adblock stuff installed through there? I'm sure its some kind of ad blocking you have going
#887 [17:23] <seal9055> where can I see my installed programs?
#888 [17:23] <seal9055> don't really use the app stors
#889 [17:23] <seal9055> at all
#890 [17:23] <seal9055> on pc
#891 [17:24] * speeedracer [webchat@99-59-251-134.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#892 [17:24] <seal9055> https://imgur.com/a/bmjXviv
#893 [17:24] <seal9055> this is what it shows under purchased
#894 [17:24] <CubeTheThird> seal9055, hmm not sure. Looking at some references, I'm seeing something called Adblock-Master. Can you search for that in the app store, see if you already have it?
#895 [17:24] <seal9055> but none of them are installed
#896 [17:25] <CubeTheThird> seal9055, hmm odd. you definitely have adblock-master listed....
#897 [17:25] <seal9055> can't remember using it, must have been a while ago
#898 [17:26] <seal9055> yeah 2016
#899 [17:26] <seal9055> I reset my computer a couple of times since then
#900 [17:26] <seal9055> so I doubt that it is still on here
#901 [17:27] <CubeTheThird> seal9055, hmm. Can you check in the activity monitor, see if its listed there?
#902 [17:28] <seal9055> not in there either
#903 [17:28] <CubeTheThird> that's so weird...
#904 [17:28] <seal9055> hm
#905 [17:30] <seal9055> only thing I can think of that might help is to upgrade to macos sierra, but no idea if that influences mc
#906 [17:30] <CubeTheThird> no idea
#907 [17:31] <seal9055> you got any other ideas what I should try?
#908 [17:31] <CubeTheThird> seal9055, I'm completely certain that it's an ad blocking thing of some kind, but I don't see where its coming from. You could try following the steps (under Question 2) on this page: http://macuninstallguides.com/remove-adblock-master-1-0-6-on-mac.html
#909 [17:32] <CubeTheThird> seal9055, but if its not that, I don't know what else to check. You might need to contact apple support see if they'd have any idea what's doing this ad blocking
#910 [17:32] <seal9055> does mc have any official support
#911 [17:32] <CubeTheThird> brb
#912 [17:34] <seal9055> https://imgur.com/a/UDzOohb
#913 [17:34] <seal9055> not a single thing popped up
#914 [17:35] <GreyVulpine> Give us a list of your applications?
#915 [17:36] <seal9055> https://paste.ubuntu.com/p/TNwYCm5JrZ/
#916 [17:38] <seal9055> dont think theres any adblocking software on here
#917 [17:39] <CubeTheThird> hmm I'm running out of ideas
#918 [17:39] <GreyVulpine> Hmm
#919 [17:40] <GreyVulpine> Is there more to the error than just simply 'unable to download hit3.ogg"?
#920 [17:40] <seal9055> yeah, I can paste it again
#921 [17:41] <seal9055> https://paste.ubuntu.com/p/SpXCBhrp94/
#922 [17:43] <seal9055> any other ideas?
#923 [17:44] <seal9055> been a while since I last played mc (not on this computer, so like 5 years ago), so I have no idea about it
#924 [17:44] <GreyVulpine> Siphoninject?
#925 [17:45] <seal9055> its from obs
#926 [17:45] <seal9055> just recording
#927 [17:45] <seal9055> shouldn't be anything in terms of ad blocking
#928 [17:46] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#929 [17:47] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has joined #minecrafthelp
#930 [17:47] <seal9055> disconnected me
#931 [17:47] <seal9055> is there anything else I can do?
#932 [17:48] <CubeTheThird> seal9055, hmm.. I wonder if we could do a malware scan. I'm not too familiar with the tools available for mac but let's see
#933 [17:49] <seal9055> any program I need to download for it?
#934 [17:49] <CubeTheThird> seal9055, hmm you could try malwarebytes I suppose: https://www.malwarebytes.com/mac/
#935 [17:49] <seal9055> kk
#936 [17:49] <CubeTheThird> seal9055, you won't need to keep it after running the scan with it, but let's give it a shot
#937 [17:50] <seal9055> k installing rn
#938 [17:52] <seal9055> ok, scan done
#939 [17:52] <CubeTheThird> did it find anything?
#940 [17:52] <seal9055> yes
#941 [17:53] <CubeTheThird> oh well that's a good start then
#942 [17:53] <seal9055> https://imgur.com/a/aaQ0xaH
#943 [17:53] <CubeTheThird> seal9055, hmm ok. try doing a quarantine of that stuff
#944 [17:54] <seal9055> hm?
#945 [17:54] <seal9055> I think it deleted all of it
#946 [17:54] <seal9055> 2nd scan said no threats
#947 [17:54] <CubeTheThird> seal9055, hmm you might be right there. Try running the game again. You might need to reboot first though
#948 [17:54] <seal9055> yep, will do
#949 [17:54] <seal9055> I will let you know if it works
#950 [17:56] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#951 [17:59] * seal9055 [webchat@pool-74-104-134-165.bstnma.fios.verizon.net] has joined #minecrafthelp
#952 [17:59] <seal9055> still same error
#953 [17:59] <seal9055> nothing change
#954 [17:59] <CubeTheThird> :Z
#955 [17:59] <seal9055> d
#956 [18:00] <seal9055> anything else I can do?
#957 [18:00] <seal9055> or is it possible to request a refund or something?
#958 [18:01] <CubeTheThird> seal9055, hmm actually.. I have 1 more idea. Do you have java installed on your system?
#959 [18:01] <seal9055> dont think so
#960 [18:01] <CubeTheThird> ??> seal9055 java/1.8
#961 [18:01] <Absol> seal9055: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#962 [18:01] <CubeTheThird> seal9055, install it from there (the first mac download)
#963 [18:02] <seal9055> kk
#964 [18:04] <seal9055> ok, installed
#965 [18:05] <seal9055> what should I do now?
#966 [18:05] <CubeTheThird> seal9055, next, in the launcher, go to Launch Options
#967 [18:05] <seal9055> yep
#968 [18:06] <CubeTheThird> seal9055, enable advanced settings, and click on the profile you're trying to run
#969 [18:06] <CubeTheThird> seal9055, turn on the slider for Java Executable, and change it to this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#970 [18:06] <seal9055> ok done
#971 [18:07] <CubeTheThird> seal9055, ok after that's saved, try playing it again
#972 [18:08] <seal9055> same error..
#973 [18:08] <CubeTheThird> gahhhh
#974 [18:11] <seal9055> any other ideas?
#975 [18:11] <CubeTheThird> seal9055, although it looks like you can download the files manually, I wouldn't really recommend it seeing as there's like 500 things that it can't download
#976 [18:11] <seal9055> damn
#977 [18:13] <seal9055> yeah, thats not worth the effort
#978 [18:13] <CubeTheThird> doesn't help that most of us here aren't overly familiar with macs
#979 [18:14] <seal9055> yeah, makes sense
#980 [18:14] <seal9055> is there anyone else I could ask?
#981 [18:15] <CubeTheThird> seal9055, well I mean you could ask apple support, seeing as the issue is related to blocking downloads...
#982 [18:16] <seal9055> hm
#983 [18:16] <seal9055> doubt they can help me with this either
#984 [18:16] <seal9055> any way to request a refund if the account has never been used to play?
#985 [18:17] <CubeTheThird> seal9055, you just bought it yes?
#986 [18:17] <seal9055> yes
#987 [18:17] <CubeTheThird> seal9055, ya then you can request a refund
#988 [18:17] <CubeTheThird> ??> seal9055 mojang/email
#989 [18:17] <Absol> seal9055: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#990 [18:17] <Absol> seal9055: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#991 [18:18] <seal9055> ok, so just msg them that I can't download the game, and support wasn't able to help me either.
#992 [18:18] <seal9055> and hope for a refund?
#993 [18:18] <seal9055> (no offense to you guys, appreciate the time you spent trying to help me)
#994 [18:19] <CubeTheThird> seal9055, yup. I don't see why they wouldn't refund it, since it's within the terms of the refund policy
#995 [18:19] <seal9055> ok, thanks a lot
#996 [18:19] <seal9055> unfortunate that it didn't work
#997 [18:19] <CubeTheThird> ya its too bad. really wished we could have figured this out
#998 [18:21] * LizardtheBiz [webchat@ool-4353ca2d.dyn.optonline.net] has joined #minecrafthelp
#999 [18:21] <LizardtheBiz> i cant join my firend sever
#1000 [18:22] <CubeTheThird> LizardtheBiz, which edition of the game?
#1001 [18:22] <LizardtheBiz> io.netty.AbstractChannle
#1002 [18:22] <LizardtheBiz> what do u mean
#1003 [18:22] <LizardtheBiz> pc
#1004 [18:22] <CubeTheThird> LizardtheBiz, that answers my question actually. are you able to tell me the server address?
#1005 [18:23] <LizardtheBiz> i think is 0.tcp.ngrok.io:11653
#1006 [18:23] <CubeTheThird> LizardtheBiz, hmm ya looks to be valid. are you running game version 1.12.2?
#1007 [18:24] <LizardtheBiz> yea
#1008 [18:24] <CubeTheThird> LizardtheBiz, are you able to connect to other servers?
#1009 [18:24] <LizardtheBiz> yea
#1010 [18:24] <CubeTheThird> LizardtheBiz, what anti-virus and firewall software do you have?
#1011 [18:24] <LizardtheBiz> malware
#1012 [18:26] <LizardtheBiz> it malwarebytes
#1013 [18:26] <CubeTheThird> LizardtheBiz, hmm. are you able to turn it off temporarily to see if it's blocking the game?
#1014 [18:28] <LizardtheBiz> I dont know how
#1015 [18:28] <CubeTheThird> LizardtheBiz, I think you can do it by clicking on the MalwareBytes icon on the task bar, at the bottom right of your screen
#1016 [18:29] <LizardtheBiz> Ok it work thank you
#1017 [18:30] * ztl [webchat@c-68-36-176-14.hsd1.mi.comcast.net] has joined #minecrafthelp
#1018 [18:30] <ztl> any idea why minecraft wont open on my mac
#1019 [18:30] <CubeTheThird> ztl, what happens when you try?
#1020 [18:31] <ztl> havent used in awhile and now it bounces when I try to open it
#1021 [18:31] <CubeTheThird> ztl, can you uninstall it, delete it from the trash, then re-download it from https://minecraft.net/download
#1022 [18:31] <ztl> tried that and same result
#1023 [18:32] <CubeTheThird> ztl, so when you say it bounces, you mean that basically nothing happens, and the launcher won't open
#1024 [18:33] <ztl> I can drag it over to launch and its added to application but when I click the icon appears for a seconds bounces and dissappears
#1025 [18:33] <CubeTheThird> ztl, hmm can you reboot your computer and try it again?
#1026 [18:34] <ztl> ill try again
#1027 [18:34] * ztl [webchat@c-68-36-176-14.hsd1.mi.comcast.net] has quit. (Client Quit)
#1028 [18:39] * CustomStats [webchat@c-73-210-19-34.hsd1.il.comcast.net] has joined #minecrafthelp
#1029 [18:40] <CustomStats> How can I find what my username is?
#1030 [18:40] <CubeTheThird> CustomStats, assuming you have a mojang account, it would be listed on account.mojang.com/me
#1031 [18:40] <CustomStats> I can't sign in
#1032 [18:41] <CubeTheThird> CustomStats, what happens when you try?
#1033 [18:41] <CustomStats> I don't know the username + password combination, already reset the password but can't find what the username is.
#1034 [18:42] <CubeTheThird> CustomStats, for the website? you should be logging in with your email address....
#1035 [18:44] * Hoshimotao [webchat@weston-162.210.74.62.myacc.net] has joined #minecrafthelp
#1036 [18:44] <Hoshimotao> hello
#1037 [18:44] <Hoshimotao> im having difficulty logging into my account
#1038 [18:45] <Hoshimotao> specifically answering my security questions.
#1039 [18:46] <CubeTheThird> ??> Hoshimotao account/challenge/reset
#1040 [18:46] <Absol> Hoshimotao: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1041 [18:46] <Hoshimotao> i deleted the email associated with my mojang/minecraft account years ago. :( so there is no use trying to reset the security questions.
#1042 [18:46] <CubeTheThird> ah
#1043 [18:46] <CubeTheThird> Hoshimotao, in that case you'll have to contact Mojang
#1044 [18:46] <Hoshimotao> yeah i know right
#1045 [18:46] <CubeTheThird> ??> Hoshimotao mojang/email
#1046 [18:46] <Absol> Hoshimotao: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1047 [18:46] <Absol> Hoshimotao: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1048 [18:46] <Hoshimotao> grr okay
#1049 [18:47] <Hoshimotao> hm. i remember my password to minecraft, but then the security questions pop up. lol like i remember those from 6 yrs+ ago.
#1050 [18:47] <Hoshimotao> i will contact mojang
#1051 [18:47] <Hoshimotao> thanks anyways >_<
#1052 [18:49] * Hoshimotao [webchat@weston-162.210.74.62.myacc.net] has quit. (Quit: webchat.esper.net)
#1053 [18:52] * CosmoGalaxia [webchat@222-155-68-112-vdsl.bb.spark.co.nz] has joined #minecrafthelp
#1054 [18:52] <CosmoGalaxia> Alright
#1055 [18:52] <CosmoGalaxia> well, im trying to launch 1.3.2
#1056 [18:52] <CosmoGalaxia> but it crashes after mojang
#1057 [18:53] <CubeTheThird> CosmoGalaxia, do you get a crash report?
#1058 [18:53] <CosmoGalaxia> yes
#1059 [18:53] <CubeTheThird> CosmoGalaxia, copy it onto http://paste.ubuntu.com and give the URL here.
#1060 [18:53] * destiny [webchat@cpe-104-172-16-34.socal.res.rr.com] has joined #minecrafthelp
#1061 [18:53] <CosmoGalaxia> https://paste.ubuntu.com/p/Bh7z58CH8Q/
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#1063 [18:54] <CubeTheThird> CosmoGalaxia, did you create a separate folder for that launch profile?\
#1064 [18:54] <truffles> my game is crashing after mojang logo too
#1065 [18:54] <CosmoGalaxia> Yes, but it didnt work before either
#1066 [18:55] <CubeTheThird> truffles, can you send a link to your dxdiag report here?
#1067 [18:55] <truffles> https://paste.ubuntu.com/p/DB22jzrtys/
#1068 [18:55] <CubeTheThird> CosmoGalaxia, looks like you're using a modded version. Does this occur with a non-modded release?
#1069 [18:55] <truffles> i have crash log as well if you want
#1070 [18:55] <CosmoGalaxia> No mods, 100% vanilla
#1071 [18:55] <CubeTheThird> CosmoGalaxia, oh, really? hmm the log says it's modded... odd
#1072 [18:56] <CubeTheThird> truffles, one moment
#1073 [18:56] <CosmoGalaxia> Yeah, that appears on the logs of people with similar unsolved issues online too
#1074 [18:57] <CubeTheThird> CosmoGalaxia, not sure I can do much to correct this then, since we don't really support older releases here. You might want to check the bug tracker, see if there are any reports of this
#1075 [18:57] <CubeTheThird> truffles, can you send me the crash report too?
#1076 [18:57] <truffles> https://paste.ubuntu.com/p/3JJPXFttMk/
#1077 [18:57] <CosmoGalaxia> Didnt see anything on the bug tracker, but i found people with the same issue online
#1078 [18:58] <CosmoGalaxia> They solved it by replacing the game folder, but it didnt work for me
#1079 [18:58] <CubeTheThird> CosmoGalaxia, ok let's start by doing a clean install of the game
#1080 [18:58] <CubeTheThird> ??> CosmoGalaxia win/reinst
#1081 [18:59] <Absol> CosmoGalaxia: You may need to reinstall the locally installed files that Minecraft puts into place.
#1082 [18:59] <Absol> CosmoGalaxia: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1083 [18:59] <CubeTheThird> truffles, hmm are you overclocking your computer monitor?
#1084 [18:59] <CosmoGalaxia> It was a clean install, i havent played in years and this is a new pc
#1085 [18:59] <CosmoGalaxia> but ill do it again
#1086 [18:59] <truffles> i am yes
#1087 [19:00] <truffles> let me revert it
#1088 [19:00] <CubeTheThird> CosmoGalaxia, can you also make sure you're using the latest version of the launcher, from https://minecraft.net/download
#1089 [19:00] <CosmoGalaxia> latest and an older, tried both
#1090 [19:01] <truffles> thanks CubeTheThird that seem to do the trick
#1091 [19:01] <CubeTheThird> truffles, ok figured it was that. glad that worked
#1092 [19:01] <truffles> have a good one everybody
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#1094 [19:02] <CubeTheThird> CosmoGalaxia, ok do this. After the clean install, run version 1.12.2. Close that version, then create a new profile, and set the game directory to .minecraftOld with the version you want. Launch the old version after that
#1095 [19:02] <CosmoGalaxia> ok, ill give it a shot
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#1097 [19:05] <CosmoGalaxia> maybe i should have plugged ethernet in before i started the download...
#1098 [19:05] <CubeTheThird> haha ya that might be a good idea
#1099 [19:08] * Webchat_28856 [webchat@c-98-208-17-88.hsd1.ca.comcast.net] has joined #minecrafthelp
#1100 [19:09] <CosmoGalaxia> Oh my, 1.3.2 is muuuch smaller than 1.12
#1101 [19:09] <CubeTheThird> big time
#1102 [19:09] <CosmoGalaxia> Ayyyy its working
#1103 [19:09] <CubeTheThird> \o/
#1104 [19:09] <CosmoGalaxia> must have been an install problem
#1105 [19:09] <CosmoGalaxia> Thanks!
#1106 [19:09] <Webchat_28856> I am having trouble merging my old account in order to access minecraft realms. As the website told me to, I created a mojang account because I didnt have one. Now it is not letting me merge the accounts. I owned the game back in beta and have been updating it ever since.
#1107 [19:10] <CubeTheThird> Webchat_28856, what's your minecraft username?
#1108 [19:10] <Webchat_28856> Its my username.
#1109 [19:11] <CubeTheThird> Webchat_28856, ummm... your minecraft username is "Webchat_28856" ?
#1110 [19:11] <Webchat_28856> No it doesnt matter what it is. Should I just delete my moang account then create a new one again trying to merge it?
#1111 [19:12] <CubeTheThird> Webchat_28856, I'm asking for the name so I can check the status of the account
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#1115 [19:30] <speeedracer> had to re-login to irc. browser tab got closed. problem: unable to log into minecraft game and mojang.com. gives 'invalid email address/password' error. attempted to recover password and also tried to change password, but have not received emails from mojang to do so. i've tried multiple times over the last 48 hours. i have been playing on this com
#1116 [19:30] <speeedracer> puter before without issue.
#1117 [19:31] <CubeTheThird> speeedracer, did you contact Mojang about this issue?
#1118 [19:32] * davi54 [webchat@dynamic-ip-18684148237.cable.net.co] has joined #minecrafthelp
#1119 [19:32] <davi54> report
#1120 [19:33] <davi54> I have a report
#1121 [19:33] <CubeTheThird> davi54, copy the report onto http://paste.ubuntu.com and give the URL here.
#1122 [19:34] <KinderHeat2> Ok, i'm trying to reinstall Minecraft. I looked on the Minecraft website and it told me to delete the folders, which i did, but it didn't say how to reinstall it, it just said to. How do i reinstall Minceraft without paying again, or is it not possible?
#1123 [19:34] <CubeTheThird> KinderHeat2, just download the launcher from https://minecraft.net/download
#1124 [19:34] <davi54> ---- Minecraft Crash Report ----
#1125 [19:34] <KinderHeat2> ok
#1126 [19:34] <CubeTheThird> davi54, paste it onto http://paste.ubuntu.com not here
#1127 [19:35] <KinderHeat2> I wasnt sure because on every "Download" on the website it says the price. Thanks
#1128 [19:37] <davi54> how can i fix it
#1129 [19:37] <CubeTheThird> davi54, you need to paste the report onto http://paste.ubuntu.com, submit it, then give the link to that page here
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#1132 [19:45] * Thaum [webchat@host109-154-221-142.range109-154.btcentralplus.com] has joined #minecrafthelp
#1133 [19:46] <Thaum> Whenever i am trying to run 1.12.2 version. i get to the point where it tries to download pt_pt.lang or pt_br.lang and crashes. nothing i have seen so far is the solution, any one here potentially know what can cause this?
#1134 [19:46] <CubeTheThird> Thaum, do you get a crash report?
#1135 [19:47] <Thaum> https://gyazo.com/c503386bdfdc10e9eaa4a53c548994f9
#1136 [19:47] <Thaum> that is all it says
#1137 [19:47] <CubeTheThird> ??> Thaum av/bytefence
#1138 [19:47] <Absol> Thaum: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1139 [19:47] <Thaum> i don't have byte fence
#1140 [19:48] <CubeTheThird> ??> Thaum tools/hjt
#1141 [19:48] <Thaum> i don't have any anti-malware
#1142 [19:48] <Absol> Thaum: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1143 [19:48] <Absol> Thaum: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1144 [19:51] <Thaum> https://paste.ubuntu.com/p/rmqBhghdVn/
#1145 [19:52] <CubeTheThird> Thaum, hmm. let's run a malware scan
#1146 [19:53] <CubeTheThird> ??> Thaum av/adwcleaner
#1147 [19:53] <Absol> Thaum: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1148 [19:53] <Absol> Thaum: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1149 [19:53] * Mike9 [webchat@cpe-107-11-27-165.columbus.res.rr.com] has joined #minecrafthelp
#1150 [19:54] <Mike9> I have recently not been able to play Minecraft it will only let me play the demo I own the full version on my Mac but I have recently switch computers to a Windows
#1151 [19:54] <CubeTheThird> Mike9, what is your minecraft username?
#1152 [19:54] <Mike9> Lapidz
#1153 [19:55] <CubeTheThird> Mike9, ok, and when you login to account.mojang.com/me do you see your name listed there?
#1154 [19:55] <Mike9> Yes
#1155 [19:56] <CubeTheThird> ??> Mike9 launcher/relog
#1156 [19:56] <Absol> Mike9: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1157 [19:57] <Mike9> log in
#1158 [19:57] <Mike9> loged in*
#1159 [19:57] <CubeTheThird> Mike9, and it still says demo?
#1160 [19:57] <Mike9> Minecraft Java Edition
#1161 [19:58] <Mike9> is what it says
#1162 [19:58] <CubeTheThird> Mike9, ok.. ya, but are you only given the option to play the demo?
#1163 [19:58] <Mike9> On the Minecraft Launcher yes
#1164 [19:59] <CubeTheThird> Mike9, follow the instructions Absol gave you in the launcher please
#1165 [19:59] <Mike9> Where can I find those?
#1166 [19:59] <CubeTheThird> <Absol> Mike9: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1167 [20:00] <Mike9> Still only gives me the demo option
#1168 [20:01] <CubeTheThird> Mike9, and when you visit account.mojang.com/me you're 100% sure you see the name "Lapidz" displayed on the page?
#1169 [20:01] <Mike9> 1000% sure
#1170 [20:01] <CubeTheThird> Mike9, and you used the same email to login to the website that you used for the game launcher?
#1171 [20:02] <Mike9> Yes\
#1172 [20:02] <CubeTheThird> Mike9, hmm. can you open the .minecraft folder?
#1173 [20:04] <Mike9> Yes
#1174 [20:04] <CubeTheThird> Mike9, ok. close the launcher, then delete the launcher_profiles and usercache files from that folder
#1175 [20:08] <Mike9> Taking a while to load my B
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#1177 [20:12] <Mike9> No items match for usercache but I deleted laucher_profiles
#1178 [20:16] <Mike9> what should I do now?
#1179 [20:52] * garbp0 [webchat@187-84-13-105.metroethernet.dynamic.fst.sp.faster.net.br] has joined #minecrafthelp
#1180 [20:53] <garbp0> the guys of the forum guide me to here and post this here https://paste.ubuntu.com/p/548bwcDRkj/
#1181 [20:54] <garbp0> i just want to play
#1182 [20:55] <CubeTheThird> garbp0, one moment
#1183 [20:56] <garbp0> ok
#1184 [20:57] <CubeTheThird> garbp0, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 8.1 (or older), get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1185 [20:58] <garbp0> i see, thanks anyway
#1186 [21:20] * Midnight_1756 [webchat@c-98-232-85-212.hsd1.wa.comcast.net] has joined #minecrafthelp
#1187 [21:21] <Midnight_1756> I tried logging in, and it said "Unable to locate the Java runtime" I don't know why it's not working when it worked last night
#1188 [21:46] * speeedracer [webchat@99-59-251-134.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1189 [21:47] <speeedracer> @@CubeTheThird i have not contacted Mojang yet; the FAQ troubleshooting sent me here first. i was going to email them if nothing could be resolved here
#1190 [21:48] <speeedracer> @CubeTheThird i have not contacted Mojang yet; the FAQ troubleshooting sent me here first. i was going to email them if nothing could be resolved here
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#1192 [22:13] * imperfect [webchat@185.52.113.87.dyn.plus.net] has joined #minecrafthelp
#1193 [22:13] <imperfect> hi
#1194 [22:15] <imperfect> i got a download off youtube and it wont work on minecraft is here eny way i could pause it or something
#1195 [22:19] <imperfect> #minecrafthelp i got a download from youtube and it wont work on minecraft is there any way i ould pause it or something
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#1200 [22:33] <Zytal> I cannot login to my MC account and when I try to reset password it never sends the EMAIL
#1201 [22:34] <Zytal> I checked spam and everything and waited hours before trying again
#1202 [22:34] <Zytal> It worked fine before, but all sudden it just wont let me login or send me a password reset email
#1203 [22:35] <Zytal> Had any else have this issue? I recently migrated my MC account to Mojang accout. BUt like I said, it worked for like 2 days no problem. NOw its saying invalid password or email
#1204 [22:36] <Zytal> ANybody else having this issue? I already contact MOjang but they so far backlogged.
#1205 [23:12] * ECCO [webchat@dsl.49.151.156.124.pldt.net] has joined #minecrafthelp
#1206 [23:12] <ECCO> THE SERVER SAYS JAVA.LANG.NULLPOINTEREXEPTION
#1207 [23:40] * mod [~jyg@capybara.table2.com] has joined #minecrafthelp
#1208 [23:41] <mod> Does any client that runs on Android connect with Java Edition? I just cannot seem to find a definitive answer
#1209 [23:42] <mod> When I get the supposed universal-ish edition from Google Play, its login doesn't even go to Mojang... but Microsoft! wtf?
#1210 [23:44] <mod> My goal is to be able to run a private MC server and connect with Android clients