#1 [00:22] * Kama [webchat@c-67-183-11-42.hsd1.wa.comcast.net] has joined #minecrafthelp
#2 [00:24] <Kama> Hey, Me and my dad made this account when I was super young but We're not able to get into the email connected to the account anymore. Is their anyway to get this account back?
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#9 [02:00] <BkNLEgEnD> I need help the I have the error io.netty.connecttimeoutexception connection timed out i've done about everything and still cant get it
#10 [02:00] <BkNLEgEnD> anyone? please?
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#12 [03:30] * mrragnarok [webchat@118-93-229-115.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#13 [03:33] <mrragnarok> I cant remember my minecraft details please help
#14 [04:00] * thelounge2 [webchat@174.224.borlange.se] has joined #minecrafthelp
#15 [04:00] <thelounge2> hello?
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#21 [07:25] * gabydima [webchat@225-195-169-152.fibertel.com.ar] has joined #minecrafthelp
#22 [07:26] <gabydima> crash report error: https://paste.ubuntu.com/p/5szCSfTsKn/
#23 [07:50] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
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#25 [07:53] * Fathzer0 [webchat@115.178.252.14] has joined #minecrafthelp
#26 [07:53] <Fathzer0> hy i wanna ask something issues
#27 [07:55] <Odysseius> gabydima, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#28 [07:55] <Odysseius> Fathzer0, Yes?
#29 [07:55] <Fathzer0> i try to play minecraft but my skin hidden, like a steve or alex. other player said on me im using skin
#30 [07:56] <Fathzer0> what wrong?
#31 [07:56] <gabydima> ok
#32 [07:56] <Odysseius> Fathzer0, Are you using LAN play?
#33 [07:56] <Fathzer0> no
#34 [07:56] <Fathzer0> im playing in single player and multiplayer servers
#35 [07:56] <Odysseius> Fathzer0, What is your Minecraft Username?
#36 [07:57] <Fathzer0> itz my mc username
#37 [07:57] <Fathzer0> Fathzer0
#38 [07:57] <Fathzer0> im has trying to re-install it but still error on my skin
#39 [07:58] <Odysseius> Fathzer0, Are you using any kinds of mods?
#40 [07:58] <Fathzer0> no
#41 [07:58] <Odysseius> Fathzer0, Can you see your skin in Singleplayer?
#42 [07:58] <Fathzer0> no
#43 [07:58] <Fathzer0> but in multiplayer somebody lookme use skin
#44 [07:59] <Odysseius> ??> Fathzer0 tools/hjt
#45 [07:59] <Absol> Fathzer0: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#46 [07:59] <Absol> Fathzer0: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#47 [08:00] <Fathzer0> ok2 wait a minute
#48 [08:01] * Fathzer0 [webchat@115.178.252.14] has joined #minecrafthelp
#49 [08:02] <Fathzer0> sorry, give me link to paste that
#50 [08:02] <Fathzer0> my internet force close
#51 [08:03] <Odysseius> ??> Fathzer0 tools/hjt
#52 [08:03] <Absol> Fathzer0: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#53 [08:03] <Absol> Fathzer0: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#54 [08:03] <Fathzer0> ok2
#55 [08:08] <Fathzer0> its my latest log on https://paste.ubuntu.com/p/xvVGzsDJNY/
#56 [08:09] * Ehdoah [webchat@13pc72.sshunet.nl] has joined #minecrafthelp
#57 [08:09] <Ehdoah> Hi
#58 [08:09] <Odysseius> Ehdoah, Hello
#59 [08:09] <Ehdoah> i am trying to download minecraft on mijn laptop. But it keeps givng me this error: Request error -105: ERR_NAME_NOT_RESOLVED
#60 [08:10] <Ehdoah> what does it mean and how do i fix it
#61 [08:10] <Ehdoah> This is the entire thing:
#62 [08:11] <Ehdoah> anyone that can help me?
#63 [08:11] <Odysseius> ??> Ehdoah av/bytefence
#64 [08:11] <Absol> Ehdoah: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#65 [08:11] <Ehdoah> it stops downloading when it is at :commons-codec-1.10.jar
#66 [08:12] <Ehdoah> i dont have bitefence
#67 [08:12] <Odysseius> Ehdoah, Are you using a third party launcher?
#68 [08:12] <Ehdoah> im still at installing the game..
#69 [08:13] <Ehdoah> i just downloaded it and i hit play in a screen called: minecraft launcher
#70 [08:14] <Fathzer0> Absol im sorry that a wrong paste, its true paste form hijack.exe https://paste.ubuntu.com/p/zB7kxsSMm4/
#71 [08:14] <Odysseius> Ehdoah, Please try setting your DNS servers to Google's: https://developers.google.com/speed/public-dns/
#72 [08:14] <Odysseius> Ehdoah, Here are the instructions: https://developers.google.com/speed/public-dns/docs/using
#73 [08:15] <Ehdoah> that sounds not safe..
#74 [08:16] <Odysseius> Ehdoah, It's from Google.
#75 [08:17] <Ehdoah> and how am i suppossed to change it back then. what will it do to my computer if i change it to something that has 'public' in its name
#76 [08:19] <Fathzer0> my problem is like this https://imgur.com/a/YyWWCqs other player said on me im using true skin, but on me cannot shown and i see some player look same with me like a steve and alex.
#77 [08:20] <Fathzer0> its my paste form hijack log on file https://paste.ubuntu.com/p/zB7kxsSMm4/
#78 [08:20] <Odysseius> Fathzer0, What Antivirus program are you using?
#79 [08:20] <Fathzer0> nothing instaled on my pc
#80 [08:20] * Thomas3 [webchat@062066207176.static.telenor.dk] has joined #minecrafthelp
#81 [08:21] <Fathzer0> should i install antivirus?
#82 [08:21] * Thomas3 [webchat@062066207176.static.telenor.dk] has quit. (Client Quit)
#83 [08:22] <Odysseius> ??> Fathzer0 av/malwarebytes
#84 [08:22] <Absol> Fathzer0: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#85 [08:22] <Absol> Fathzer0: Download it here: https://www.malwarebytes.org/
#86 [08:23] <Fathzer0> awkkaw ok2 wish it work
#87 [08:27] <Fathzer0> ok im trying to apply that, see you thanks for helping me
#88 [08:30] * Webchat_26917 [webchat@50-27-225-203.stjocmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#89 [08:30] <Webchat_26917> is anyone having trouble connecting to most servers? I am
#90 [09:03] * thelounge15 [webchat@bzq-79-179-8-92.red.bezeqint.net] has joined #minecrafthelp
#91 [09:03] * thelounge15 [webchat@bzq-79-179-8-92.red.bezeqint.net] has quit. (Client Quit)
#92 [09:46] * Fathzer0 [webchat@115.178.252.14] has joined #minecrafthelp
#93 [09:47] <Fathzer0> hy itz me Fathzer0 back again, i has been install anti malware and not work on my minecraft it still look steve on my screen and look use skin on other player _-
#94 [09:55] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#95 [09:56] <Fathzer0> ok
#96 [09:56] * Fathzer0 [webchat@115.178.252.14] has quit. (Quit: webchat.esper.net)
#97 [10:05] * MBgamesNL [webchat@ip4da2566f.direct-adsl.nl] has joined #minecrafthelp
#98 [10:07] <MBgamesNL> I'm having problems with starting minecraft (java). When I start it up it immediately crashes with the "EXCEPTION_ACCESS_VIOLATION" message. I have been looking for a fix a the time, but I haven't got any succes so far. Anyone who can help me?
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#100 [10:17] * Zyfyer [webchat@cpc80211-blbn11-2-0-cust754.10-1.cable.virginm.net] has joined #minecrafthelp
#101 [10:18] <Zyfyer> hello, a few weeks ago i reinstalled my mc, but after the reinstall my fps was decreasesd.
#102 [10:18] <Odysseius> Zyfyer, Descreased to how many FPS?
#103 [10:18] * Tiggi1304 [~Tiggi1304@dslb-092-073-178-180.092.073.pools.vodafone-ip.de] has joined #minecrafthelp
#104 [10:18] <Zyfyer> 10-20-30
#105 [10:18] <Zyfyer> mostly 30
#106 [10:19] <Odysseius> ??> Zyfyer win/dxdiag
#107 [10:19] <Absol> Zyfyer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#108 [10:20] * Tiggi1304 [~Tiggi1304@dslb-092-073-178-180.092.073.pools.vodafone-ip.de] has quit. (Client Quit)
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#113 [10:24] <Zyfyer> ive done it, im guessing i need to provide you with the linK?
#114 [10:24] <Odysseius> Zyfyer, Yes.
#115 [10:24] <Zyfyer> https://paste.ubuntu.com/p/RbfN6kWJcf/
#116 [10:25] <Odysseius> Zyfyer, Lower your video settings
#117 [10:25] * rido [webchat@180.254.120.126] has joined #minecrafthelp
#118 [10:25] <Zyfyer> I've lowered it to the lowest it can be.
#119 [10:25] <Zyfyer> My settings where the same as before i reinstalled.
#120 [10:26] <Zyfyer> but i made minor tweaks, to improve the fps
#121 [10:26] * rido [webchat@180.254.120.126] has quit. (Client Quit)
#122 [10:26] <Odysseius> Zyfyer, Just so you are aware, your system does not meet the minimum system requirements anymore.
#123 [10:26] <Zyfyer> 'anymore'? what does that mean?
#124 [10:27] <Odysseius> Zyfyer, There have been changes to the requirement in the last year or two
#125 [10:27] <Zyfyer> It was working perfectly before. I dont play in fullscreen btw, I play minimized.
#126 [10:28] <Zyfyer> For the past couple of months it was working perfectly for 'me', but after the reinstall it changed.
#127 [10:28] <Odysseius> Zyfyer, You can try the following things: Performance enhancing modifications like Optifine (but we do not offer support for those), update your video card drivers, make sure not many programs are running in the background, do a full malware and virus scan with your prefered program (we recommend a scan with Malwarebytes on top of that), (cont.)
#128 [10:29] <Zyfyer> I reinstalled it because my launcher was completely whit.
#129 [10:29] <Zyfyer> white.
#130 [10:29] <Zyfyer> I have optifine enabled.
#131 [10:30] <Zyfyer> Driver is up to date.
#132 [10:30] <Odysseius> Zyfyer, in general it is hard to pin-point performance issues, but with a system that already was the low mid-end four years ago, you were bound to run into issues eventually
#133 [10:31] <Zyfyer> Ah, okay. So there's nothing else to resolve the issue?
#134 [10:33] <Odysseius> Zyfyer, unfortunately, no, not really. Like I said, maybe something is taking up performance in the background, or Dell released faulty driver updates, maybe even intentionally so you would be inclined to buy a new laptop (a bot of a conspiracy theory to be honest)
#135 [10:34] <Zyfyer> Alright, thank you for your help.
#136 [10:34] <Odysseius> Zyfyer, You're welcome, sorry I couldn't be more helpful
#137 [10:35] <Zyfyer> It;s alright, you tried your best.
#138 [10:40] * Fathzer0 [webchat@115.178.237.201] has joined #minecrafthelp
#139 [10:41] <Fathzer0> hy
#140 [10:41] <Fathzer0> wanna ask again
#141 [10:41] <Fathzer0> about my skin
#142 [10:57] * loothill [webchat@152-172-56-78.baf.movistar.cl] has joined #minecrafthelp
#143 [10:57] <loothill> Yo I have minecraft error code 5
#144 [10:58] <Odysseius> loothill, https://bugs.mojang.com/browse/MCL-5291
#145 [11:02] <Fathzer0> thanks for support all staff or other
#146 [11:02] <Fathzer0> i found the problem
#147 [11:02] <Fathzer0> a resourcepack
#148 [11:02] <Fathzer0> _-
#149 [11:02] <Fathzer0> rip me
#150 [11:02] <Fathzer0> thanks Absol Odysseius and other :V
#151 [11:03] * Fathzer0 [webchat@115.178.237.201] has quit. (Quit: webchat.esper.net)
#152 [11:03] * Tyler6 [webchat@Kol-43.251.175.235.PMPL-Broadband.net] has joined #minecrafthelp
#153 [11:04] <Tyler6> when steve is entering world minecraft is crashing
#154 [11:04] <Odysseius> ??> Tyler6 launcher/log
#155 [11:04] <Absol> Tyler6: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#156 [11:04] <Tyler6> i have all the java and stuff
#157 [11:05] <Tyler6> i even gave it more ram...
#158 [11:06] <Odysseius> Tyler6, Have you followed Absol's instructions yet?
#159 [11:06] <loothill> Odysseius Thanks you! It's working
#160 [11:06] <Tyler6> no to play
#161 [11:06] <Tyler6> it is crashing
#162 [11:06] <Tyler6> my computer and shutting
#163 [11:06] <Odysseius> Tyler6, Follow the instructions Absol gave you.
#164 [11:06] <Tyler6> everything else
#165 [11:06] <Odysseius> Tyler6, And copy the log after the game has crashed.
#166 [11:06] <Tyler6> btw to copy that segment
#167 [11:07] <Tyler6> it is not there i did settings stuff
#168 [11:07] <Odysseius> Tyler6, The instructions tell you exactly what to do.
#169 [11:07] <Tyler6> yeah
#170 [11:08] <Tyler6> but when i click play
#171 [11:08] <Tyler6> not minecraft but my computer crashes!
#172 [11:08] <Odysseius> ??> Tyler6 win/dxdiag
#173 [11:08] <Absol> Tyler6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#174 [11:08] * Tyler6 [webchat@Kol-43.251.175.235.PMPL-Broadband.net] has quit. (Quit: webchat.esper.net)
#175 [11:19] * james [webchat@host86-134-167-233.range86-134.btcentralplus.com] has joined #minecrafthelp
#176 [11:19] <james> hello i forgot my username and all my emails are not working what do i do
#177 [11:20] <Odysseius> james, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#178 [11:20] <Odysseius> ??> james account/trans-id
#179 [11:20] <Absol> james: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#180 [11:20] <Odysseius> ??> james account/send-email
#181 [11:20] <Absol> james: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#182 [11:20] <Absol> james: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#183 [11:20] <james> ty
#184 [11:21] * james [webchat@host86-134-167-233.range86-134.btcentralplus.com] has quit. (Client Quit)
#185 [11:30] * samo [webchat@BNG-212-230-33-dsl.simobil.net] has joined #minecrafthelp
#186 [11:31] <samo> iI can not get into mini games
#187 [11:32] <samo> how to fix this problem
#188 [11:33] * samo [webchat@BNG-212-230-33-dsl.simobil.net] has quit. (Client Quit)
#189 [11:48] * Tiggi1304 [~Tiggi@dslb-092-073-178-180.092.073.pools.vodafone-ip.de] has joined #minecrafthelp
#190 [11:49] * Seitenauf80 [webchat@aftr-37-201-215-33.unity-media.net] has joined #minecrafthelp
#191 [11:50] <Seitenauf80> I cant login in to my Minecraft Account but i dont know why
#192 [11:50] <Seitenauf80> ?
#193 [12:07] * orkun34 [webchat@78.181.6.164.dynamic.ttnet.com.tr] has joined #minecrafthelp
#194 [12:09] <Tiggi1304> hello - how can I register at #minecraft? I'm new on IRC
#195 [12:10] <Tiggi1304> not the game - I mean the IRC-channel
#196 [12:22] * Webchat_10975 [webchat@168-177-223-177-dynamic-user.mma.com.br] has joined #minecrafthelp
#197 [12:22] * Webchat_10975 [webchat@168-177-223-177-dynamic-user.mma.com.br] has quit. (Client Quit)
#198 [12:30] <Odysseius> Tiggi1304, Ask in #help, we don't assist with IRC-related issues.
#199 [12:31] <Tiggi1304> okj, thank you
#200 [12:48] * e_l1997 [~quassel@2.69.182.184.mobile.tre.se] has joined #minecrafthelp
#201 [13:14] * Jam [webchat@host31-50-52-229.range31-50.btcentralplus.com] has joined #minecrafthelp
#202 [13:17] <Jam> hello, im having a problem with my minecraft account. 8th of may i could not log in and i had to contact mojang, and i waited a long time and once they got to the 8th, they didn't reply to my message and skipped my complaint and are now taking 11th of may ones. i do not want to send another complaint in as i am frustrated and i need help on how to
#203 [13:17] <Jam> get back to my account.
#204 [13:18] <Jam> could anyone help me?
#205 [13:21] * wippler [Mibbit@109-93-48-11.dynamic.isp.telekom.rs] has joined #minecrafthelp
#206 [13:21] * Absol kicked wippler from #minecrafthelp (Reason: ippler :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#207 [13:22] * ogurk [webchat@109-93-48-11.dynamic.isp.telekom.rs] has joined #minecrafthelp
#208 [13:24] <ogurk> just reinstalled doughter's android phone - now she's claiming there's some old version of minecraft - when i check I can see it's v1.2.13
#209 [13:25] <ogurk> never played mincraft - pretty sure she was not been playing it for few months - is there a chance some new release made a big chnages recently?
#210 [13:31] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#211 [13:37] * thelounge2 [webchat@191.109.87.44] has joined #minecrafthelp
#212 [13:37] * thelounge2 [webchat@191.109.87.44] has quit. (Client Quit)
#213 [13:41] <Odysseius> ogurk, There is a difference between the regular edition of Minecraft (commonly called "Bedrock" or "Pocket" edition), and the Java edition, which used to be the standard edition.
#214 [13:42] <Odysseius> ogurk, It could also be that she had development features turned on, which is a setting in the app.
#215 [13:42] <Odysseius> Jam, Please send them another email, make sure it is nicely worded, in English, and make sure you include your transaction ID.
#216 [13:44] * kusanagi_ [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#217 [13:45] * Mateuszekomek [webchat@159-205-43-140.adsl.inetia.pl] has joined #minecrafthelp
#218 [13:45] <Mateuszekomek> plz help
#219 [13:45] <Odysseius> Mateuszekomek, What with?
#220 [13:45] * Mateuszekomek [webchat@159-205-43-140.adsl.inetia.pl] has quit. (Client Quit)
#221 [13:46] * Teff [webchat@47-33-217-249.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#222 [13:46] * HerrSacobi [webchat@p5496103F.dip0.t-ipconnect.de] has joined #minecrafthelp
#223 [13:46] <Teff> Hello?
#224 [13:46] <HerrSacobi> Hi!
#225 [13:46] <Odysseius> Teff, Hello
#226 [13:47] <Odysseius> HerrSacobi, Hello
#227 [13:47] <Teff> I am having problems getting onto minecraft..
#228 [13:47] <Odysseius> Teff, What problem?
#229 [13:48] <HerrSacobi> I havent played Minecraft in like 4 years and cant figure out my password. Since I've even changed my eMail, I cant reset it either
#230 [13:48] <Teff> I click play on the launcher and it says "Unable to create temporary directory"
#231 [13:49] <Odysseius> HerrSacobi, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#232 [13:49] <Odysseius> ??> HerrSacobi account/trans-id
#233 [13:49] <Absol> HerrSacobi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#234 [13:49] <Odysseius> ??> HerrSacobi account/send-email
#235 [13:49] <Absol> HerrSacobi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#236 [13:49] <Absol> HerrSacobi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#237 [13:49] * HerrSacobi [webchat@p5496103F.dip0.t-ipconnect.de] has quit. (Client Quit)
#238 [13:49] <Odysseius> ??> Teff tools/hjt
#239 [13:49] <Absol> Teff: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#240 [13:49] <Absol> Teff: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#244 [14:02] <Aoiuta> Hi, i can`t logg in to my Mojang account and the password-reset does`d send a mail
#245 [14:02] <Odysseius> Aoiuta, How long have you been waiting for the email?
#246 [14:03] <Aoiuta> First try was yesterday evening (so 24h)
#247 [14:03] <Odysseius> Aoiuta, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#248 [14:03] <Odysseius> ??> Aoiuta account/trans-id
#249 [14:03] <Absol> Aoiuta: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#250 [14:03] <Odysseius> ??> Aoiuta account/send-email
#251 [14:03] <Absol> Aoiuta: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [14:03] <Absol> Aoiuta: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#253 [14:05] <Aoiuta> ok, thanks
#254 [14:10] * jon [webchat@c-73-44-254-236.hsd1.il.comcast.net] has joined #minecrafthelp
#255 [14:10] <jon> hello?
#256 [14:10] <Odysseius> jon, Hello
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#259 [14:13] * SilentForDeath [webchat@client-201.240.213.212.speedy.net.pe] has joined #minecrafthelp
#260 [14:13] <SilentForDeath> ss
#261 [14:13] <ogurk> Odysseius where do I check developer options - the thing is that mincraft was just re-installed as I've logged in with her google account
#262 [14:14] <ogurk> so everything should be on stock settings I assume
#263 [14:14] <Odysseius> SilentForDeath, Hello
#264 [14:14] <Odysseius> ogurk, It's a setting in the world settings
#265 [14:14] <Odysseius> ogurk, So it can be set for each worled seperately.
#266 [14:15] <Odysseius> ogurk, If that is still not what she had before, she may have had mods installed, which we cannot help with here.
#267 [14:16] * SilentForDeath [webchat@client-201.240.213.212.speedy.net.pe] has quit. (Client Quit)
#268 [14:17] <ogurk> Odysseius checking out through world options but no such things
#269 [14:18] <ogurk> it's default games mode difficulty world prefs etc
#270 [14:18] <Odysseius> ogurk, Should be under "World Options"
#271 [14:19] <Odysseius> ogurk, it's called "Use Experimental Features"
#272 [14:23] <ogurk> I have use Experimental Gameplay and that one is turned off
#273 [14:24] <ogurk> aslo if the app is installed via android playstore - should'nt this automatically update all features to default
#274 [14:25] <ogurk> appologies for noob questions - never had time to play with mc
#275 [14:26] <Odysseius> ogurk, Turn that on, and the game will have more features.
#276 [14:26] * Aoiuta [webchat@88.128.80.29] has quit. (Quit: webchat.esper.net)
#277 [14:27] <ogurk> is there a way to reset everything to factory setting in mc?
#278 [14:27] <Odysseius> ogurk, Usually, reinstalling does it
#279 [14:27] <ogurk> as I've turned experimental features on
#280 [14:28] <Odysseius> ogurk, In that particular world, there will be more features now.
#281 [14:28] <ogurk> guess I the license will be preserved if i reinstall it?
#282 [14:28] <ogurk> at
#283 [14:28] <Odysseius> ogurk, Yes, it is connected to your Google Play Account.
#284 [14:28] <ogurk> as the mode is turned on - I'm noticing bad graphics
#285 [14:29] <Odysseius> ogurk, Bad, or different?
#286 [14:29] <Odysseius> ogurk, You can change the video settings in the game options.
#287 [14:39] <ogurk> Odysseius tbh I'm not sure what should be default settings
#288 [14:39] <ogurk> but guess you did your best to help
#289 [14:39] <ogurk> is there an official support for mc?
#290 [14:41] <Odysseius> ogurk, I'm sorry, but we cannot offer support for the Windows 10 Beta Edition in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#291 [14:41] <Odysseius> ogurk, Ah sorry, wanted to edit that template.
#292 [14:42] <Odysseius> ogurk, basically, this is the official support, but we can't really help with the Bedrock Edition here at all. Try the forums I linked instead please.
#293 [14:43] <ogurk> it's android device
#294 [14:43] <ogurk> I'm trying to fix app installed from google play store
#295 [14:44] <ogurk> what do you consider as Bedrock Edition of MC here>
#296 [14:44] <Odysseius> ogurk, Your edition counts as the Bedrock Edition.
#297 [14:48] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#298 [14:52] * elias [webchat@81-231-1-37-no274.tbcn.telia.com] has joined #minecrafthelp
#299 [14:53] <elias> de cant save download menu1.ogg
#300 [14:54] <Odysseius> ??> elias av/bytefence
#301 [14:54] <Absol> elias: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#302 [15:01] <elias> but i dont have bytefence
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#304 [15:16] * Sonicfan12408 [webchat@p-69-195-51-31.dsl1.rtr.chat.fpma.frpt.net] has joined #minecrafthelp
#305 [15:16] <Max6> I need help with my world it h
#306 [15:16] <Max6> got deleted
#307 [15:17] <Max6> By a bug
#308 [15:17] <Odysseius> Max6, Unfortunately, there is nothing you can do if there are no files left.
#309 [15:18] <Max6> No I had an underground house and I forgot where it was so I did a glitch to look underground to find it in creative mode and my game glitches out and the world was deleted I just need help cause I put days into that world
#310 [15:20] <Odysseius> Max6, Using exploits can result in unforeseen outcomes, like your world getting deleted. In any case, we can only provide limited support for the Pocket Editon in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
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#312 [15:20] * vnovakov [~vnovakov@p5B001947.dip0.t-ipconnect.de] has joined #minecrafthelp
#313 [15:20] <Sonicfan12408> When I run Minecraft it Doesn't respond. Yet it works when I do a weird thing when I open two minecraft windows close one, then it for some reason makes the other minecraft work, but makes the Minecraft Launcher shut down. Also when I do get on Single-player or Servers (Online) it makes other skins Steve or Alex, and mine too.
#314 [15:20] * TurkeyBiscuit [webchat@51.37.222.79] has joined #minecrafthelp
#315 [15:21] <Sonicfan12408> My skin is not set to Steve or Alex.
#316 [15:21] <TurkeyBiscuit> I reset my password and still wont allow me to login..... any ideas what the issue is?
#317 [15:22] <Odysseius> ??> Sonicfan12408 win/reinst
#318 [15:22] <Absol> Sonicfan12408: You may need to reinstall the locally installed files that Minecraft puts into place.
#319 [15:22] <Absol> Sonicfan12408: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#320 [15:22] <Odysseius> ??> TurkeyBiscuit login/throttle
#321 [15:22] <Absol> TurkeyBiscuit: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#322 [15:22] <Absol> TurkeyBiscuit: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#323 [15:22] * Max6 [webchat@h230.219.184.173.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#324 [15:22] <Sonicfan12408> ok i'll Try.
#325 [15:22] <Sonicfan12408> :P
#326 [15:23] * TurkeyBiscuit [webchat@51.37.222.79] has quit. (Client Quit)
#327 [15:23] <Sonicfan12408> Wait even Texture Packs?
#328 [15:24] <Sonicfan12408> or Resourcepacks
#329 [15:24] <Sonicfan12408> well nevermind
#330 [15:24] <Sonicfan12408> i delete em
#331 [15:24] <Sonicfan12408> XD
#332 [15:24] <Odysseius> Sonicfan12408, They are the same thing. You can back them up beforehand, but do not start the game with them activated.
#333 [15:25] <Sonicfan12408> i don't actually use them
#334 [15:25] <Sonicfan12408> wait...
#335 [15:25] <Sonicfan12408> launcher_log
#336 [15:25] <Sonicfan12408> isn't that important?
#337 [15:26] <Odysseius> Sonicfan12408, If it was, the instructions would tell you not to delete it.
#338 [15:26] <Sonicfan12408> Oh ok
#339 [15:27] <Sonicfan12408> and now i wait for the Glory...
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#348 [15:54] <Sonicfan12408> i have to re-add Hypixel as a server...
#349 [15:55] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#350 [15:55] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#351 [15:55] * speeedracer [webchat@99-59-251-134.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
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#354 [15:57] <Sonicfan12408> ._.
#355 [15:58] <Sonicfan12408> (>;-;)>
#356 [15:58] <Sonicfan12408> Still the Same ._.
#357 [15:58] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#358 [15:58] <Odysseius> Sonicfan12408, So it only happens when you join Hypixel?
#359 [15:59] <Sonicfan12408> happens Everywhere
#360 [15:59] <Sonicfan12408> Singleplayer ONLINE
#361 [15:59] <Odysseius> ??> Sonicfan12408 launcher/log-txt
#362 [15:59] <Absol> Sonicfan12408: We need to see your full launcher log, which is created in the game directory.
#363 [15:59] <Absol> Sonicfan12408: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#364 [15:59] <Odysseius> Sonicfan12408, Copy the log after your game has crashed.
#365 [16:00] <Sonicfan12408> k
#366 [16:01] <Sonicfan12408> "small green arrow in the "Game Directory" " where do i find that?
#367 [16:01] <Sonicfan12408> im on Launcher Options
#368 [16:02] <Odysseius> Sonicfan12408, Click on the instance you are using.
#369 [16:03] <Sonicfan12408> as in like...
#370 [16:03] <Sonicfan12408> the version im using?
#371 [16:03] <Sonicfan12408> the version im using?
#372 [16:03] <Sonicfan12408> wait why did it double chat that.
#373 [16:03] <Odysseius> Sonicfan12408, Yes.
#374 [16:03] <Sonicfan12408> ok.
#375 [16:03] <Sonicfan12408> 1.12.2
#376 [16:07] <Sonicfan12408> i pasted the thing on "Ubuntu"
#377 [16:07] <Sonicfan12408> i'm confused on the next part
#378 [16:07] <Odysseius> Sonicfan12408, Post the link to the paste into this catroom.
#379 [16:08] <Sonicfan12408> https://paste.ubuntu.com/p/dqmWRNNQmG/
#380 [16:08] <Sonicfan12408> :|
#381 [16:08] * Webchat_29398 [webchat@pool-173-71-77-251.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#382 [16:09] <Odysseius> Sonicfan12408, ...?
#383 [16:09] <Sonicfan12408> i think i just got dumber.
#384 [16:09] <Odysseius> Sonicfan12408, Post the content of the launcher_log into ubuntu pastebin please.
#385 [16:09] <Webchat_29398> i need help with a pixel format not accelerated error
#386 [16:09] <Odysseius> Webchat_29398, _dxdiag
#387 [16:10] <Odysseius> Webchat_29398, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#388 [16:10] <Webchat_29398> https://paste.ubuntu.com/p/F22C4s5N5F/
#389 [16:10] <Odysseius> Webchat_29398, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#390 [16:10] <Odysseius> Webchat_29398, But even on Windows 7, it will probably not work.
#391 [16:10] <Webchat_29398> ok
#392 [16:10] * Webchat_29398 [webchat@pool-173-71-77-251.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#393 [16:11] <Sonicfan12408> ...
#394 [16:11] * Sonicfan12408 [webchat@p-69-195-51-31.dsl1.rtr.chat.fpma.frpt.net] has quit. (Quit: webchat.esper.net)
#395 [16:11] <Odysseius> Sonicfan12408, What's the matter?
#396 [16:11] <Odysseius> ...
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#398 [16:17] * bibir007 [webchat@78-20-61-36.access.telenet.be] has joined #minecrafthelp
#399 [16:17] <bibir007> hi
#400 [16:17] <Odysseius> bibir007, Hello
#401 [16:17] <bibir007> my game is crashing when i click play from the launcher
#402 [16:18] <Odysseius> bibir007, Does it provide a crash message?
#403 [16:18] <bibir007> yes, just sorry for the crash
#404 [16:18] <Odysseius> ??> bibir007 launcher/log-txt
#405 [16:18] <Absol> bibir007: We need to see your full launcher log, which is created in the game directory.
#406 [16:18] <Absol> bibir007: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#407 [16:19] <bibir007> https://paste.ubuntu.com/p/YmPjvhBwDh/
#408 [16:19] <bibir007> i had already a link prepared for u guys
#409 [16:20] <Odysseius> bibir007, Is that what you were told to create after the crash?
#410 [16:20] <bibir007> the link I just sended is from a page that brought me to this website, it told me to copy the link of Dxdiag and to send it to you
#411 [16:21] <Odysseius> ??> bibir007 launcher/log-txt
#412 [16:21] <Absol> bibir007: We need to see your full launcher log, which is created in the game directory.
#413 [16:21] <Absol> bibir007: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#414 [16:21] <Odysseius> bibir007, Please follow those instructions, and copy the log after your game has crashed.
#415 [16:22] * thelounge58 [webchat@216-211-57-133.dynamic.tbaytel.net] has joined #minecrafthelp
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#417 [16:22] <bibir007> https://paste.ubuntu.com/p/wDtHzq6pmF/
#418 [16:22] <Odysseius> bibir007, Do you have Razer Synapse installed?
#419 [16:23] <bibir007> no
#420 [16:23] <Odysseius> ??> bibir007 tools/hjt
#421 [16:23] <Absol> bibir007: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#422 [16:23] <Absol> bibir007: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#423 [16:23] <bibir007> I just restored my computer for reparation so there is nothing on it
#424 [16:25] <bibir007> it says hijack is already running but i don't see it anywhere
#425 [16:25] <Odysseius> bibir007, Restart your PC, then try running it again
#426 [16:26] * bibir007 [webchat@78-20-61-36.access.telenet.be] has quit. (Quit: webchat.esper.net)
#427 [16:32] * Lei [webchat@x590e5b69.dyn.telefonica.de] has joined #minecrafthelp
#428 [16:33] <Lei> Hello, whenever I try to launch Minecraft, the game does not even open/crashes instantly.
#429 [16:33] <Odysseius> Lei, The launcher, or the game itself?
#430 [16:33] <Lei> I have tried reinstalling and updating my grphic card drivers which did not resolve the problem.
#431 [16:33] <Lei> the launcher works fine, the game does not open
#432 [16:34] <Odysseius> Lei, Does it give you any kind of crash message?
#433 [16:35] * gremlinpower [webchat@S0106f0f249a77f03.gv.shawcable.net] has joined #minecrafthelp
#434 [16:35] <Lei> I have the launcher in German. It say that "Game crashed, sorry for the unconveniences".
#435 [16:36] <Odysseius> ??> Lei launcher/log-txt
#436 [16:36] <Absol> Lei: We need to see your full launcher log, which is created in the game directory.
#437 [16:36] <Absol> Lei: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#438 [16:36] <Odysseius> Lei, Please copy the log after your game crashed.
#439 [16:36] <Lei> Okay
#440 [16:36] <gremlinpower> Hey, I'm having problems with not receiving account password reset emails. They don't seem to have been sent to the spam box.
#441 [16:36] * Oliver [webchat@2.25.69.110] has joined #minecrafthelp
#442 [16:36] <Oliver> Hello
#443 [16:37] <gremlinpower> Hello
#444 [16:37] <Oliver> I need help getting my account back
#445 [16:37] <Odysseius> gremlinpower, How long have you been waiting?
#446 [16:37] <Odysseius> Oliver, What happened to it?
#447 [16:37] <Oliver> Someone stole the orginal email
#448 [16:37] <Oliver> And the trans id is on that email
#449 [16:38] <Odysseius> Oliver, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#450 [16:38] <Odysseius> ??> Oliver account/trans-id
#451 [16:38] <Absol> Oliver: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#452 [16:38] <Odysseius> ??> Oliver account/send-email
#453 [16:38] <Absol> Oliver: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#454 [16:38] <Absol> Oliver: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#455 [16:38] <Odysseius> ??> gremlinpower scold/pm
#456 [16:38] <Absol> gremlinpower: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#457 [16:38] <gremlinpower> ok
#458 [16:38] <Odysseius> gremlinpower, It can take up to two hours for the recovery request to properly process.
#459 [16:39] <Lei> Done.
#460 [16:39] <Odysseius> Lei, Please give us the link to the paste.
#461 [16:39] <Lei> https://paste.ubuntu.com/p/2RY96kPj67/
#462 [16:40] <Odysseius> Lei, Is that the fill log, after the game has crashed?
#463 [16:40] <Odysseius> Lei, It seems to suddenly cut out.
#464 [16:40] <Lei> I don't know what a fill log is. I just copied the whole launcher_log text file after the game crashed
#465 [16:41] <Odysseius> Lei, full log, sorry.
#466 [16:41] <Odysseius> Lei, Is that the full launcher_log.txt file?
#467 [16:41] <Odysseius> ??> Lei win/edit
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#469 [16:41] <Absol> Lei: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#470 [16:41] <Lei> The text file is pretty big, could be that not everything was copied
#471 [16:42] <Lei> Ill try again
#472 [16:44] <Lei> https://paste.ubuntu.com/p/XsrvcCtvB7/
#473 [16:45] <Odysseius> Lei, Please open this file, and copy the contents into another Ubuntu Paste: C:\Users\Leon Kraß\AppData\Roaming\.minecraft\hs_err_pid1744.log
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#475 [16:47] <Lei> https://paste.ubuntu.com/p/VhSTdXc4Q6/
#476 [16:48] <Odysseius> ??> Lei win/dxdiag
#477 [16:48] <Absol> Lei: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#478 [16:51] <Lei> https://paste.ubuntu.com/p/9wMGgrYG92/
#479 [16:52] * Keenan [webchat@107-140-189-223.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#480 [16:53] <Odysseius> ??> Lei win/update
#481 [16:53] <Absol> Lei: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#482 [16:54] <Keenan> Okay so my friends have a world where they all play on xbox one (They all have the xbox version) I was wondering if I could play on that world with them online using my pc (I have the pc version)
#483 [16:54] <Odysseius> Keenan, Are you using the Java Edition or the Edition from the Windows Store?
#484 [16:55] <Keenan> I bought it way back in alpha so I'm pretty sure it was the Java edition
#485 [16:55] <Odysseius> Keenan, Java Edition, and "Bedrock Edition", are not cross-compatible.
#486 [16:56] <Odysseius> Keenan, You can get a code for the "Bedrock Edition" for Windows 10 from your account page: https://account.mojang.com
#487 [16:56] <Keenan> Damn so would I have to buy the windows store version?
#488 [16:57] <Odysseius> Keenan, No, every owner of the Java Edition gets a code for the Windows Store version for free, check your account page.
#489 [16:59] <Keenan> Awesome! So when I download the windows store version what do I need to do, to play with my friends palying on xbox?
#490 [17:03] * bibir007 [webchat@78-20-61-36.access.telenet.be] has joined #minecrafthelp
#491 [17:03] <bibir007> HI, i'm back
#492 [17:03] <bibir007> Absol
#493 [17:04] <Odysseius> Keenan, Log in with your X-Box Live Account, and then you will be able to join their Realms if you have them in your Friends list.
#494 [17:05] <Odysseius> ??> bibir007 tools/hjt
#495 [17:05] <Absol> bibir007: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#496 [17:05] <Absol> bibir007: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#497 [17:05] <bibir007> https://paste.ubuntu.com/p/x5D8cWfJ7v/
#498 [17:06] <Odysseius> bibir007, Remove Norton.
#499 [17:06] <Odysseius> ??> bibir007 av/norton/uninstall
#500 [17:06] <Absol> bibir007: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#501 [17:07] <bibir007> ok i'm going to do it and tell you if it worked
#502 [17:08] <bibir007> i'm klikking on it but it doesn't launch
#503 [17:09] <Odysseius> bibir007, Do this first:
#504 [17:09] <bibir007> oh not its good
#505 [17:09] <Odysseius> ??> bibir007 av/adwcleaner
#506 [17:09] <Absol> bibir007: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#507 [17:09] <Absol> bibir007: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#508 [17:10] <bibir007> wait, i shust unninstalled norton
#509 [17:10] <bibir007> do i steel have to downlaod the adwcleaner?
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#514 [17:25] <Grabwandler> hello people, i got a problem with my account. i didnt played minecraft for a looong time but i decided to do so again and wanted to download it again but i cant log into my account. i think someone stole it from me and now i hoped you could help me out what i can do to get it back
#515 [17:26] <Odysseius> ??> Grabwandler account/hacked
#516 [17:26] <Absol> Grabwandler: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#517 [17:26] <Absol> Grabwandler: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#524 [17:40] <yDarkk> Olá, estou tendo problemas com o meu Minecraft, já tentei de tudo um pouco e não consegui resolve-lo, alguém está disposto a me ajudar. :) este é o problema: https://br.pinterest.com/funkylindocat/problema-minecraft/
#525 [17:41] <Keenan> Hey question about the code I got for the windows store version
#526 [17:41] <Odysseius> ??> yDarkk paste
#527 [17:41] <Absol> yDarkk: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#528 [17:41] <Odysseius> yDarkk, Also, we only operate in English. Also, please do not use Pinterest.
#529 [17:42] <Odysseius> Keenan, What question?
#530 [17:42] <Keenan> I clicked on the link that you provided me and when I went to redeem the code it opened the windows store and said I had to buy the game, so when I tried to paste the code again it said it was already redeemed
#531 [17:42] <Odysseius> Keenan, Contact X-Box Live Support with the code, they will be able to tell you what's going on.
#532 [17:42] <Keenan> okay thank you
#533 [17:44] <Keenan> whoops was logged into the wrong account thanks though!
#534 [17:45] <yDarkk> Help? https://paste.ubuntu.com/p/Jyypgt3FMr/
#535 [17:45] <Odysseius> yDarkk, Your system is too old to run Minecraft.
#536 [17:46] <yDarkk> Is there any way to make it work?
#537 [17:47] <Odysseius> yDarkk, The best recommendation I can give you is to buy new Computer.
#538 [17:47] <yDarkk> Okay
#539 [17:47] <yDarkk> Thank you
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#543 [17:53] <Lethalblack> tengo problema en entrar a minecraft
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#547 [18:18] <Heybales> I'm having trouble with the minecraft launcher. Here's the error i'm receiving.
#548 [18:19] <Heybales> Unable to save download. ast_es.lang
#549 [18:19] <Heybales> Name: ast_es.lang URL: http://resources.download.minecraft.net/16/1601ec0f2ebd902007ca805aeb4cf9f0551eaf38 Error details: Attempting to move successful download to C:/Users\Administrator\AppData\Roaming\.minecraft\assets\objects\16/1601ec0f2ebd902007ca805aeb4cf9f0551eaf38 The process cannot access the file because it is being used by another proces
#550 [18:19] <Heybales> s Filename on disk: 69f6-5d39-451c-ede7 Path: C:\Users\ADMINI~1\AppData\Local\Temp\69f6-5d39-451c-ede7 Exists: file
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#556 [19:06] <jesse> ayo
#557 [19:06] <jesse> how do i make my game not look terrible and slow
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#563 [19:18] <charlie26731> so I cant log into minecraft it say can not connect to server I tried mc leaks but it did not work is there any thing else I can do?
#564 [19:19] <CubeTheThird> charlie26731, did you remove mcleaks?
#565 [19:19] <charlie26731> yes
#566 [19:19] <CubeTheThird> charlie26731, hmm ok. there must be leftovers from it. Do you know how to edit your hosts file?
#567 [19:19] <charlie26731> yes I will go check if there is any left over
#568 [19:19] <charlie26731> brb
#569 [19:22] <charlie26731> it say I have a mc leaks authenticator but it will not let me delete it
#570 [19:22] <CubeTheThird> charlie26731, where, in the hosts file?
#571 [19:23] <charlie26731> its just on downloads I right click and tnothing happens
#572 [19:23] <charlie26731> nothing* sorry
#573 [19:23] <CubeTheThird> charlie26731, uhh... ok. so let me give the instructions you need then
#574 [19:23] <CubeTheThird> ??> charlie26731 win/hosts/edit
#575 [19:23] <charlie26731> ok
#576 [19:23] <Absol> charlie26731: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#577 [19:23] <Absol> charlie26731: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#578 [19:24] <charlie26731> where is my note pad?
#579 [19:24] <CubeTheThird> charlie26731, open the start menu and search there
#580 [19:25] <charlie26731> wait what do you mean byhost file
#581 [19:25] <CubeTheThird> charlie26731, follow all the instructions Absol gave you
#582 [19:29] <charlie26731> ok I have deleted it all but it still does not let me on
#583 [19:29] <CubeTheThird> charlie26731, you saved the file after removing the stuff?
#584 [19:29] <charlie26731> no
#585 [19:30] <CubeTheThird> charlie26731, you need to do that
#586 [19:30] <charlie26731> so redownload then save then delete
#587 [19:30] <CubeTheThird> charlie26731, what? did you follow the instructions Absol gave you?
#588 [19:30] <charlie26731> yes
#589 [19:31] <CubeTheThird> charlie26731, so you opened the hosts file? in it you should remove everything that has Mojang in it
#590 [19:34] <charlie26731> ok so from the beginning where do I find the host file
#591 [19:34] <CubeTheThird> <Absol> charlie26731: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#592 [19:34] <CubeTheThird> <Absol> charlie26731: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#593 [19:35] <charlie26731> where is my host file?
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#595 [19:37] <CubeTheThird> charlie26731, C:\Windows\System32\drivers\etc\hosts
#596 [19:40] <charlie26731> when I right click it does not give me ca choive of run as aministrator
#597 [19:41] <CubeTheThird> charlie26731, you can't open the file as administrator. You have to search for notepad in the start menu, and run that as administrator
#598 [19:41] <charlie26731> i did then i copy a psted %SystemRoot%\System32\drivers\etc\hosts and opened it and it said nothing matches your serch
#599 [19:42] <CubeTheThird> charlie26731, .. no. Don't search for that. Search for notepad
#600 [19:42] <charlie26731> ok i got it but now what
#601 [19:43] <CubeTheThird> charlie26731: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#602 [19:43] <charlie26731> i have openened it but now what
#603 [19:43] <CubeTheThird> charlie26731, in that file you should see a line with sessionserver.mojang.com and authserver.mojang.com
#604 [19:43] <CubeTheThird> charlie26731, remove those lines entirely, and save the file
#605 [19:45] <charlie26731> i do not see session server mojang and authserver
#606 [19:45] <CubeTheThird> charlie26731, oh really? nothing with mojang in it at all?
#607 [19:45] <charlie26731> no
#608 [19:45] <charlie26731> it has a million other things though
#609 [19:45] <CubeTheThird> charlie26731, hmm... and you still can't login to the game or websites?
#610 [19:46] <charlie26731> let me try
#611 [19:46] <CubeTheThird> charlie26731, oh really? can you copy the full file onto http://paste.ubuntu.com and give the URL here.
#612 [19:48] <charlie26731> how do i copy the full file?
#613 [19:48] <charlie26731> i cant find the name of it
#614 [19:48] <CubeTheThird> charlie26731, ctrl + a to highlight everything, ctrl + c to copy, ctrl + v to paste
#615 [19:48] <charlie26731> oh
#616 [19:49] <CubeTheThird> charlie26731, uhh what? just copy the text in it. You don't need to copy the actual file
#617 [19:49] <charlie26731> like that
#618 [19:50] <charlie26731> its not letting me highlight
#619 [19:50] <CubeTheThird> charlie26731, in notepad? you can't select the text?
#620 [19:50] <charlie26731> is it because they are all folders
#621 [19:50] <charlie26731> in the note pad i put %SystemRoot%\System32\drivers\etc\hosts
#622 [19:51] <charlie26731> then it openened a different file
#623 [19:51] <CubeTheThird> charlie26731, yes. In the file it opened, I want you to copy all the text from notepad
#624 [19:51] <charlie26731> its just %SystemRoot%\System32\drivers\etc\hosts
#625 [19:52] <charlie26731> then i clicked open and it brought me to the file
#626 [19:52] <CubeTheThird> charlie26731, and the file it brought you to, you should see a bunch of text in that no?
#627 [19:53] <charlie26731> no just many other files like 0409 app locker advanced installer
#628 [19:55] <CubeTheThird> charlie26731, you see that in notepad...?
#629 [19:55] <charlie26731> no on the file it brought me to when i clicked open
#630 [19:56] <charlie26731> in the note pad the only thing typed in is %SystemRoot%\System32\drivers\etc\hosts
#631 [19:56] <charlie26731> then i clicked file in the top left and then clicked open and it brought me to a flie with all of the other files i told you
#632 [19:56] <CubeTheThird> charlie26731, in notepad, you're supposed to click on File -> Open, then type %SystemRoot%\System32\drivers\etc\hosts into the name of the file, and press enter
#633 [19:56] <charlie26731> ok let me try
#634 [19:57] <charlie26731> i did and it closed and brought me to a empty note pad
#635 [19:58] <CubeTheThird> hmm empty eh
#636 [19:58] <charlie26731> yeah..
#637 [19:58] <charlie26731> i just got this compertuer not to long ago
#638 [19:58] <charlie26731> like a week
#639 [19:59] <CubeTheThird> charlie26731, hmm sounds like something else might be blocking the game then. what anti-virus and firewall software do you have?
#640 [19:59] <charlie26731> 1 sec
#641 [19:59] <charlie26731> byte
#642 [20:00] <charlie26731> hotspot shield
#643 [20:00] <charlie26731> all i remember
#644 [20:01] <CubeTheThird> charlie26731, hmm let's try doing a malware scan then
#645 [20:01] <CubeTheThird> ??> charlie26731 av/adwcleaner
#646 [20:01] <Absol> charlie26731: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#647 [20:01] <Absol> charlie26731: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#648 [20:02] <charlie26731> i agree to end my user line agreement?
#649 [20:02] <CubeTheThird> yes
#650 [20:02] <charlie26731> what does it do
#651 [20:04] <charlie26731> what is this website called so i can come back
#652 [20:04] <CubeTheThird> charlie26731, how did you get here in the first place?
#653 [20:04] <charlie26731> searched up help for mc
#654 [20:04] <CubeTheThird> charlie26731, this is just a chatroom among many on the EsperNet channel
#655 [20:05] <charlie26731> ok then brb
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#659 [20:48] <Webchat_70200> i can log in to my account but i dont know my security questions and i also dont have access to the email for the security question reset
#660 [20:49] <CubeTheThird> Webchat_70200, you'll have to contact MOjang about this
#661 [20:49] <CubeTheThird> ??> Webchat_70200 mojang/email
#662 [20:49] <Absol> Webchat_70200: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#663 [20:49] <Absol> Webchat_70200: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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