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#2 [01:15] * Webchat_08943 [webchat@cm-134-196-45-101.revip18.asianet.co.th] has joined #minecrafthelp
#3 [01:16] <Webchat_08943> i cant make the payment for mc
#4 [01:16] <Webchat_08943> when i go to the buy for someone else page it wont let me buy one either
#5 [01:18] * Webchat_08943 is now known as Blue
#6 [01:52] * ThymedIT [webchat@36.71.234.207] has joined #minecrafthelp
#7 [01:53] <ThymedIT> how can i solve the "internal exception java.io.ioexception an established connection was aborted by the software in your host machine" problem?
#8 [01:54] <ThymedIT> hello?
#9 [02:03] * Tokeegee [webchat@c-73-216-130-124.hsd1.va.comcast.net] has joined #minecrafthelp
#10 [02:05] <Tokeegee> Hello! I am having issues logging into my account. I changed all the info for it, because I have changed emails, but all of a sudden I haven't been able to log into the account. I tried to reset the password, but it was as if my account was no longer associated with my email. I tried sending one to the old email, and that didn't get it either. I tr
#11 [02:05] <Tokeegee> ied to make a mojang account with my new email account, and the website made one just fine. I can only assume the account is in some kind of limbo now
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#18 [06:04] * Teep_ [webchat@ip70-173-46-49.lv.lv.cox.net] has joined #minecrafthelp
#19 [06:05] <Teep_> ok so everytime i click play on minecraft it will load to the screen where it says singleplayer, multiplayer, and options and whatever and then it will freeze and i cant click anything
#20 [06:05] <Odysseius> ??> Teep_ launcher/log-txt
#21 [06:06] <Absol> Teep_: We need to see your full launcher log, which is created in the game directory.
#22 [06:06] <Absol> Teep_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#23 [06:09] <Teep_> https://paste.ubuntu.com/p/qtf84zkgFm/
#24 [06:09] <Odysseius> Teep_, Please copy the log after you started the game.
#25 [06:09] <Teep_> oh
#26 [06:09] <Teep_> ok
#27 [06:11] <Teep_> https://paste.ubuntu.com/p/8cpQgYvHVx/
#28 [06:12] <Teep_> lol i feel bad that you have to go through all that stuff'
#29 [06:12] <Odysseius> Teep_, So right now, you can't click anyhting?
#30 [06:12] <Teep_> nope
#31 [06:12] <Teep_> nothing
#32 [06:12] <Odysseius> Teep_, Does it freeze alltogether or can you still hear music
#33 [06:12] <Teep_> no music
#34 [06:14] <Odysseius> Teep_, Does anything move in the Minecraft window?
#35 [06:14] <Teep_> no
#36 [06:14] <Odysseius> ??> Teep_ win/dxdiag
#37 [06:14] <Absol> Teep_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#38 [06:16] <Teep_> https://paste.ubuntu.com/p/CTpPpWFX6w/
#39 [06:18] <Teep_> ive tried deleting and redownloading the game and ive tried updating java and ive tried changing the ram and where minecraft is saved to and all of that and the only thing that temporarily worked was rebooting my pc
#40 [06:20] <Odysseius> Teep_, Download and Install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/134118
#41 [06:20] <Odysseius> Teep_, You're missing about 10 months of driver updates
#42 [06:20] <Teep_> oh
#43 [06:20] <Teep_> lmfao
#44 [06:21] <Teep_> thanks
#45 [06:21] <Teep_> ill let you know if it works and if i have any more problems
#46 [06:21] <Odysseius> Teep_, I can't guarantee it will work, but it's a good start
#47 [06:21] <Teep_> k
#48 [07:00] * Mystical1955 [webchat@pool-108-36-130-34.phlapa.east.verizon.net] has joined #minecrafthelp
#49 [07:01] <Mystical1955> When I try to download with the new updated launcher I get error code 5 says it can not move tmp files.
#50 [07:02] <Odysseius> Mystical1955, Start the file as an administrator
#51 [07:02] <Mystical1955> I tried that and it did not work
#52 [07:04] * vnovakov [~vnovakov@p5B001810.dip0.t-ipconnect.de] has quit. (Ping timeout: 202 seconds)
#53 [07:07] <Mystical1955> Is there anything else I can try? I hate to have lost money because I can not play. My Grandson is having same issue on his. We both tried running it as admin and it did not work for either of us.
#54 [07:08] <Odysseius> Mystical1955, You can track Mojang's progress with this issue here, and try the temporary solutions from this thread: https://bugs.mojang.com/browse/MCL-5291
#55 [07:09] <Mystical1955> TY Ill try that.
#56 [07:09] <Mystical1955> I also went to JIRA and they have no idea what they are doing.
#57 [07:09] * Mystical1955 [webchat@pool-108-36-130-34.phlapa.east.verizon.net] has quit. (Quit: webchat.esper.net)
#58 [07:29] * wildone [webchat@cpe-74-70-44-164.nycap.res.rr.com] has joined #minecrafthelp
#59 [07:30] <wildone> my sound has not worked since the last update
#60 [07:30] <wildone> how do i get the sound back on
#61 [07:30] <Odysseius> wildone, So it doesn't work on 1.12.2, but on all other versions?
#62 [07:31] * e_l1997 [~quassel@2.71.243.62.mobile.tre.se] has joined #minecrafthelp
#63 [07:31] <wildone> correct
#64 [07:32] <wildone> does not work with 1.12 at all
#65 [07:32] <Odysseius> ??> wildone win/reinst
#66 [07:32] <Absol> wildone: You may need to reinstall the locally installed files that Minecraft puts into place.
#67 [07:32] <Absol> wildone: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#68 [07:33] <wildone> ok, will give it a shot thanks
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#74 [08:04] * Wassel [webchat@x4dbfe932.dyn.telefonica.de] has joined #minecrafthelp
#75 [08:05] <Wassel> hello
#76 [08:05] <Odysseius> Wassel, Hello
#77 [08:05] <Wassel> could someone help me, someone tried to hack into my account and change my name into AhmetPvP_TR
#78 [08:06] <Wassel> now it tell me that i have to wait 30 days until i can change it again
#79 [08:06] <Odysseius> Wassel, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#80 [08:06] <Odysseius> ??> Wassel account/trans-id
#81 [08:06] <Absol> Wassel: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#82 [08:06] <Odysseius> ??> Wassel account/send-email
#83 [08:06] <Absol> Wassel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#84 [08:06] <Absol> Wassel: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#85 [08:08] <Wassel> ok thanks for that
#86 [08:11] * Wassel [webchat@x4dbfe932.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
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#88 [09:40] * MkFlash [webchat@105.152.211.169] has joined #minecrafthelp
#89 [09:40] <MkFlash> hello i have a problem with my minecraft launcher
#90 [09:40] * frymaster [frymaster@nervousenergy.co.uk] has joined #minecrafthelp
#91 [09:41] <MkFlash> i can't download any version of minecraft
#92 [09:42] <MkFlash> Impossible de télécharger le fichier. patchy-1.1.jar
#93 [09:42] <MkFlash> .
#94 [09:44] * MkFlash [webchat@105.152.211.169] has quit. (Client Quit)
#95 [09:57] * thelounge36 [webchat@62.82.49.199.static.user.ono.com] has joined #minecrafthelp
#96 [09:58] * Thats_Nice [webchat@cpc118420-stok20-2-0-cust55.1-4.cable.virginm.net] has joined #minecrafthelp
#97 [09:58] <thelounge36> why cant i download my minecraft . it says unable to download . small5.org
#98 [09:59] <louiedog2901> please i need help
#99 [09:59] <Thats_Nice> my brother just bought an account of ebay and the guy who sold him it said he can do what he wants with it but the email account has been shut down so he cant access the change email thingy
#100 [10:01] <louiedog2901> https://paste.ubuntu.com/p/xxnVd9pKvM/
#101 [10:01] <louiedog2901> i get this eror msg
#102 [10:02] <Thats_Nice> louiedog2901 try going to %appdata% deletig the .minecraft file and reinstalling the whole thing
#103 [10:07] <louiedog2901> YES i just did that and thx
#104 [10:07] <louiedog2901> its fix
#105 [10:09] <Thats_Nice> alright dude lol
#106 [10:09] <Thats_Nice> any operators on?
#107 [10:15] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has joined #minecrafthelp
#108 [10:15] <StephenPlayz21> hey guys!
#109 [10:15] <StephenPlayz21> Absol
#110 [10:15] <StephenPlayz21> my minecraft always crash
#111 [10:15] <StephenPlayz21> it says
#112 [10:16] <StephenPlayz21> An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience
#113 [10:16] <urielsalis> ??> StephenPlayz21 launcher/log
#114 [10:16] <Absol> StephenPlayz21: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#115 [10:17] <StephenPlayz21> ok wait
#116 [10:19] <StephenPlayz21> now my minecraft wont open
#117 [10:19] <StephenPlayz21> should I re install?
#118 [10:21] <urielsalis> StephenPlayz21, restarting your pc should work, might still be open somewhere
#119 [10:22] <StephenPlayz21> wait when ever I like launch the egg the launcher close
#120 [10:22] <urielsalis> StephenPlayz21, the egg?
#121 [10:23] <StephenPlayz21> wait sorry
#122 [10:23] <StephenPlayz21> hahaha
#123 [10:23] <StephenPlayz21> my mind is on the eggwars sorry
#124 [10:23] <StephenPlayz21> so when ever I launch the game the launcher close
#125 [10:23] <StephenPlayz21> like I am launching snapshot 18w20c
#126 [10:24] <urielsalis> StephenPlayz21, sorry, we dont help with snapshots here
#127 [10:24] <urielsalis> StephenPlayz21, specially those released less than 2 hours ago :P
#128 [10:25] <StephenPlayz21> ohhh :P
#129 [10:25] <StephenPlayz21> I'll be right back when my game crashes again
#130 [10:25] <StephenPlayz21> sorry for the egg thing I said
#131 [10:25] <StephenPlayz21> my mind was on the eggwars
#132 [10:25] <StephenPlayz21> HAHAHA :P
#133 [10:26] <StephenPlayz21> OK See You Soon!
#134 [10:26] <StephenPlayz21> when my game crash I will come back
#135 [10:27] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has quit. (Quit: webchat.esper.net)
#136 [10:28] <Thats_Nice> Absol my brother just bought an account of ebay and the guy who sold him it said he can do what he wants with it but the email account has been shut down so he cant access the change email thingy
#137 [10:28] * Karhukki [webchat@mobile-access-bcee49-211.dhcp.inet.fi] has joined #minecrafthelp
#138 [10:28] <Karhukki> Anybody can help with "Failed to download file. patchy-1.1.jar"
#139 [10:28] <urielsalis> Thats_Nice, Ebay its not one of the official sites to buy accounts, most likely than not the account he bought was stolen and the owner got it back
#140 [10:28] <Karhukki> No I don't have Bytefence
#141 [10:29] <urielsalis> Thats_Nice, Only buy from minecraft.net the next time
#142 [10:29] <urielsalis> ??> Karhukki tools/hjt
#143 [10:29] <Absol> Karhukki: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [10:29] <Absol> Karhukki: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#145 [10:29] <Thats_Nice> oh but i can log into it on mojang and minecraft its just the actual email has been shut down
#146 [10:29] <urielsalis> Thats_Nice, its still not your account. Account selling its not allowed by the TOS
#147 [10:30] <Thats_Nice> tos?
#148 [10:30] <Karhukki> Wait where on the launcher do I pres "Do a scan and save a log file"?
#149 [10:30] <urielsalis> Thats_Nice, terms of service
#150 [10:30] <urielsalis> Karhukki, you do that in HJT
#151 [10:30] <Thats_Nice> oh.... so theres nothing i can do?
#152 [10:30] <urielsalis> Thats_Nice, no, contact the seller in ebay for your money back if you can
#153 [10:31] <Thats_Nice> alright
#154 [10:33] <Karhukki> https://paste.ubuntu.com/p/kmc4MkxS7K/
#155 [10:34] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#156 [10:36] * Shinee [webchat@static.vnpt.vn] has joined #minecrafthelp
#157 [10:37] <Shinee> I got crash report,what should I do?
#158 [10:42] * RealFuryPvP [~Mutter@167.99.165.225] has joined #minecrafthelp
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#160 [10:46] * Karhukki [webchat@mobile-access-bceebc-88.dhcp.inet.fi] has joined #minecrafthelp
#161 [10:47] <Karhukki> So is there anything about my case?
#162 [10:47] <Karhukki> Sorry got dc/d
#163 [10:47] <RealFuryPvP> ?
#164 [10:52] * Karhukki [webchat@mobile-access-bceebc-88.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
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#167 [11:14] * Webchat_17946 [webchat@ip68-10-212-42.hr.hr.cox.net] has joined #minecrafthelp
#168 [11:15] <Webchat_17946> I was just wondering if realms was down. We can't connect to our realm.
#169 [11:23] <Webchat_17946> It says io.netty.channel.abstractchannel$annotatedchannelexception: connection timed out: no further information:
#170 [11:38] * frymaster [frymaster@nervousenergy.co.uk] has joined #minecrafthelp
#171 [11:49] * Webchat_17946 [webchat@ip68-10-212-42.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#172 [11:59] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has joined #minecrafthelp
#173 [12:00] <StephenPlayz21> I am back so the problem is
#174 [12:00] <StephenPlayz21> my minecraft launcher is like so laggy
#175 [12:00] * pwjlafontaine [webchat@modemcable202.243-130-66.mc.videotron.ca] has joined #minecrafthelp
#176 [12:01] <pwjlafontaine> Hello everyone. All players on my realm are receiving this error when they connect: io.netty.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: and I would appreciate any advice or assistance. Thank you.
#177 [12:02] <StephenPlayz21> my minecraft launcher is like so laggy when ever I open it
#178 [12:06] <StephenPlayz21> Absol
#179 [12:10] <StephenPlayz21> Can my minecraft launcher be fix? because sometimes it lags
#180 [12:12] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has quit. (Quit: webchat.esper.net)
#181 [12:14] * Munia0708 [webchat@162.218.238.71] has joined #minecrafthelp
#182 [12:15] <Munia0708> Hello. I have been having trouble logging into my Mojang account all morning. I have reset my password twice, waited a couple hours and tried again, all to no avail. My credentials are correct when I enter them in. I have checked several times. Any advice on what can be done?
#183 [12:46] * Spritesofthewind [webchat@71-87-4-18.static.eucl.wi.charter.com] has joined #minecrafthelp
#184 [12:47] <Spritesofthewind> Every time I try to run the launcher, I get a window popping up displaying the message 'Minecraft launcher has stopped working'. I've tried completely reinstalling Minecraft, deleting every Minecraft related thing possible and have still had no luck. I've tried the regular launcher you download from minecraft.net. I've also went and reinstalled Jav
#185 [12:47] <Spritesofthewind> a. My computer was recently brought in and wiped cause it wasn't working. These are the 'Problem Details' if this is any help to anyoneThe game crashed whilst initializing gameError: org.lwjgl.LWJGLException: Pixel format not accelerated
#186 [12:47] <Spritesofthewind> I'm not sure how to temporarily disable my antivirus program and firewall, as that is what Minecraft said to do.
#187 [12:48] <Spritesofthewind> Is there anyone else here even?
#188 [12:58] * Webchat_91445 [webchat@184-90-252-118.res.bhn.net] has joined #minecrafthelp
#189 [12:58] <Webchat_91445> I need help
#190 [12:58] * Webchat_91445 is now known as FellowShawn
#191 [12:58] <FellowShawn> Please
#192 [12:59] <FellowShawn> Hello?
#193 [13:01] <FellowShawn> Im using the old launcher because the new one keeps crashing for some reason I cant see skins on the old one nor mine please help and thank you
#194 [13:02] * FellowShawn [webchat@184-90-252-118.res.bhn.net] has quit. (Client Quit)
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#198 [13:04] * Desonra [webchat@45-5-132-251.static.mdnetfibra.com] has joined #minecrafthelp
#199 [13:05] <Desonra> Hey guys, i've got the error "The authentication servers are currently down for maintenance" about a week, i've tried everythig to fix it but nothing works, what should I do?
#200 [13:05] <Desonra> My skin isn't loading too, neither minecraft realms
#201 [13:06] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#203 [13:13] * thelounge58 [webchat@D4CCB773.cm-2.dynamic.ziggo.nl] has joined #minecrafthelp
#204 [13:13] <thelounge58> Hello
#205 [13:14] <thelounge58> I have a problem starting up Minecraft with the Minecraft Launcher
#206 [13:14] <thelounge58> It says it can't create the map (But then in Dutch)
#207 [13:15] * thelounge58 [webchat@D4CCB773.cm-2.dynamic.ziggo.nl] has quit. (Client Quit)
#208 [13:20] * sdvds [webchat@h69-130-153-2.mtjltn.dsl.dynamic.tds.net] has joined #minecrafthelp
#209 [13:20] <sdvds> realms down for anyone else?
#210 [13:21] * sdvds [webchat@h69-130-153-2.mtjltn.dsl.dynamic.tds.net] has quit. (Client Quit)
#211 [13:35] * AntoniZitt [webchat@94.179.238.37] has joined #minecrafthelp
#212 [13:37] <AntoniZitt> I have a problem with minecarft snapshots 18w19a - 18w20c, in log:[Bootstrap 0/ERROR]: Unable to bootstrap datafixers
#213 [13:37] * e_l1997_ [~quassel@2.67.244.187.mobile.tre.se] has joined #minecrafthelp
#214 [13:39] * e_l1997 [~quassel@2.71.243.62.mobile.tre.se] has quit. (Ping timeout: 194 seconds)
#215 [13:41] <AntoniZitt> I have a problem with minecarft snapshots 18w19a - 18w20c, in log:[Bootstrap 0/ERROR]: Unable to bootstrap datafixers
#216 [13:45] <pwjlafontaine> @sdvds I have an issue with Realms currently.
#217 [13:47] * AntoniZitt [webchat@94.179.238.37] has quit. (Quit: webchat.esper.net)
#218 [13:47] <urielsalis> pwjlafontaine, what issue?
#219 [13:51] <Desonra> hey urial
#220 [13:52] <Desonra> uriel*
#221 [13:52] <urielsalis> hi den
#222 [13:52] <Desonra> can u help me with one problem?
#223 [13:53] <Desonra> when I try to connect to any official server, i receive this message on my screen "The authentication servers are currently down for maintenance"
#224 [13:53] <urielsalis> Desonra, sure
#225 [13:53] * Athe [webchat@5ad711a5.bb.sky.com] has joined #minecrafthelp
#226 [13:53] <urielsalis> ??> Desonra tools/hjt
#227 [13:53] <Absol> Desonra: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#228 [13:53] <Absol> Desonra: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#229 [13:54] <Desonra> ok
#230 [13:55] <Athe> Ay, I just bought Minecraft Realsms, whenever I try opening it I get "io.netty.channel.abstractchannel$annotatedconnectexception" error
#231 [13:56] <urielsalis> Hi Athe
#232 [13:56] <Athe> Hiya
#233 [13:56] * Santi [webchat@46.253.9.242] has joined #minecrafthelp
#234 [13:56] <urielsalis> Athe, are you using wireless or wired?
#235 [13:56] <Athe> Internet connection? Wired
#236 [13:56] <urielsalis> ??> Athe tools/hjt
#237 [13:56] <Absol> Athe: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#238 [13:56] <Absol> Athe: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#239 [13:56] <Santi> pixel format not accelerated is the problem I have and updating drivers didn't help me
#240 [13:57] <urielsalis> Santi, can you give us your dxdiag?
#241 [13:57] <Santi> https://paste.ubuntu.com/p/sb9px2WTtM/
#242 [13:57] <urielsalis> Santi, one moment
#243 [13:58] <urielsalis> Santi, what driver did you install? The latest one im seeing as released its for Windows 7
#244 [13:58] <Santi> I have win10
#245 [13:58] <urielsalis> Santi, thats why im asking
#246 [13:59] <Santi> intel auto detector didn't find new driver for me
#247 [13:59] <urielsalis> Santi, because there are no drivers for Windows 10 for that GPU. You will need to either downgrade back to Windows 7 or get a new GPU(if its a desktop pc)
#248 [13:59] <Santi> laptop
#249 [14:00] <urielsalis> Santi, then your only option is downgrading back to Windows 7
#250 [14:00] <Santi> are you 100% sure
#251 [14:00] <Athe> AbsolShould I be running Minecraft while running it?
#252 [14:00] <urielsalis> Santi, or Linux, but thats another thing completely
#253 [14:00] <urielsalis> Athe, no need :)
#254 [14:00] <Athe> Okidoki
#255 [14:00] <Santi> I understand, thanks
#256 [14:01] <urielsalis> Desonra, Can you uninstall Kaspersky?
#257 [14:01] <Athe> https://paste.ubuntu.com/p/xBjsX3NYxK/
#258 [14:01] <Desonra> ok i'll try
#259 [14:02] <urielsalis> Athe, Hamachi is currently running?
#260 [14:02] <urielsalis> Athe, Or Haste
#261 [14:02] <Athe> Checking Task Manager now
#262 [14:04] <Athe> Nope
#263 [14:04] <urielsalis> Athe, can you uninstall both Hamachi and Haste?
#264 [14:04] <Athe> Shall now
#265 [14:05] <Desonra> uriel, if works without kaspersky
#266 [14:06] <Desonra> what should i do next?
#267 [14:07] <urielsalis> Desonra, use another AV, I use sophos home for example
#268 [14:07] <Athe> Both removed
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#270 [14:10] <pwjlafontaine> urielsalis Pasted from Above: Hello everyone. All players on my realm are receiving this error when they connect: io.netty.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: and I would appreciate any advice or assistance. Thank you.
#271 [14:10] * chewie [webchat@75-50-50-185.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#272 [14:12] <Athe> My error is still appearing
#273 [14:12] <urielsalis> pwjlafontaine, wired or wireless intenet?
#274 [14:12] <urielsalis> Athe, after a restart?
#275 [14:12] <Athe> Restarting now
#276 [14:13] <pwjlafontaine> @urielsalis Some of us are wired, some wireless. All different ISPs, not all in the same city.
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#278 [14:13] <chewie> All of the sudden, we're getting "io.netty.channel.ConnecttimeoutException: conneciton timed out:" error on Realms. Realms has been working for weeks with no problems. There has been absolutely no change to the computer(s), router, or network setup we're using.
#279 [14:13] <pwjlafontaine> Same problem here Chewie.
#280 [14:13] <chewie> Have rebooted, reinstalled Minecraft, etc.
#281 [14:13] <urielsalis> pwjlafontaine, all in the US/canada?
#282 [14:13] <chewie> Must be a problem with Realms today?
#283 [14:13] <urielsalis> chewie, wired or wireless?
#284 [14:13] <chewie> Tried both!
#285 [14:13] <urielsalis> chewie, looks like, we are trying to gather info
#286 [14:13] <pwjlafontaine> US and Canada.
#287 [14:13] <chewie> US
#288 [14:13] <urielsalis> ??> chewie tools/hjt
#289 [14:13] <Absol> chewie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#290 [14:13] <Absol> chewie: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#291 [14:13] <urielsalis> pwjlafontaine, you can connect fine?
#292 [14:13] <pwjlafontaine> No, I cannot connect either.
#293 [14:13] <chewie> will do, thanks
#294 [14:14] <urielsalis> ??> pwjlafontaine tools/hjt
#295 [14:14] <Absol> pwjlafontaine: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#296 [14:14] <Absol> pwjlafontaine: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#297 [14:14] <chewie> does this work for Mac?
#298 [14:15] <urielsalis> chewie, nope, sorry
#299 [14:15] <chewie> any other way to generate log file?
#300 [14:15] <urielsalis> chewie, lets do it the manual way. You have any adblockers? Antivirus?
#301 [14:15] <chewie> no
#302 [14:15] <urielsalis> chewie, VPNs?
#303 [14:15] <chewie> no
#304 [14:15] <urielsalis> chewie, Hamachi, network accelerators?
#305 [14:15] <chewie> machine is pretty new and clean, almost no other apps installed
#306 [14:15] <chewie> no and no
#307 [14:16] <urielsalis> chewie, Okay thanks. Looks like its a widespreed issue :/, already reported so we are trying to gather as much info as we can. Sorry about that
#308 [14:16] <chewie> also tried logging into realm from a different computer (on same network) and getting same error
#309 [14:16] <chewie> glad to know it's not isolated... thanks
#310 [14:16] <pwjlafontaine> https://paste.ubuntu.com/p/bNjtFDJhcT/
#311 [14:17] <urielsalis> pwjlafontaine, Same thing as chewie, looks like its a widespreed issue, already reported. Sorry about that
#312 [14:19] <pwjlafontaine> Np. I figured as much, but was hoping someone had more news. :)
#313 [14:21] * Hardes [webchat@x4db6541e.dyn.telefonica.de] has joined #minecrafthelp
#314 [14:22] <Hardes> Hey i got a question, i try to search it online but couldnt find any artikel from 2018, just old one. Whats the different between the Java version and the free windows 10 key version of minecraft? does it means they cant play together?
#315 [14:23] * Athe [webchat@5ad711a5.bb.sky.com] has joined #minecrafthelp
#316 [14:23] <Athe> Restart didn't work :c
#317 [14:26] <urielsalis> Athe, hi, looks like its a widespread issue, already reported. Sorry about that :/
#318 [14:27] <Athe> Ah I feel a little better knowing that
#319 [14:27] <urielsalis> Hardes, The Windows 10 edition is Bedrock, so it has crossplay with consoles and mobile, you get a free key for it with the purchase of the Java edition
#320 [14:27] <urielsalis> Hardes, The Java edition is the original Minecraft and its the one that supports mods
#321 [14:28] <Hardes> so only the win 10 version will get the cross plattform system, and the java can only play with other java user?
#322 [14:47] <Hardes> so if you want to play on cross plattform "server" you have to use the w10 version, you cant use the java version for that right?
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#324 [14:50] <Paintedsoul> Hi there. Been trying to get Minecraft running in Windows 10. Downloaded and reinstalled a few times to try to correct the issue. Which is, when I launch it, the launcher doesn't seem to run. The task is running in task manager, but nothing shows up. Any ideas?
#325 [14:50] <urielsalis> Hardes, no, but on the Java edition you have community run servers :P
#326 [14:51] <Hardes> so its basiclly the same but with community server :P allright, i was wondering about that, and would ask before i use it
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#330 [15:06] <LoCong> Yo Boys, I get an error when i try to change my email because i cant access my old one. i says it cant load the security challenge
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#340 [16:06] <TJF2255> Hey my minecraft did this error and crashed and this is the crash report: "The game crashed whilst initializing game"
#341 [16:08] <TJF2255> Hello??
#342 [16:09] <TJF2255> Hello???????!!!
#343 [16:11] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#344 [16:12] <TJF2255> hey my minecraft did this error and crashed and this is the crash report: "The game crashed whilst initializing game"
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#347 [16:15] <TJF2255> hey my minecraft did this error and crashed and this is the crash report: "The game crashed whilst initializing game"
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#349 [16:19] * Kev [webchat@pool-100-35-126-53.nwrknj.fios.verizon.net] has joined #minecrafthelp
#350 [16:20] <Kev> Hey i had a minecraft account under an email that I have lost, I was just wondering if there was any way for me to change that email. I cant get into the account because i forgot the password, but i cant change the password cause the email is lost. Thanks
#351 [16:47] * Tyre [webchat@162-234-183-21.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#352 [16:53] <Tyre> Hey guys, I'm having trouble with a minecraft realms account that I cant seem to work out. I'm getting the error message "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information". This is happening to all three people who play on the realms. Any idea what to do?
#353 [16:53] <Tyre> Hey guys, I'm having trouble with a minecraft realms account that I cant seem to work out. I'm getting the error message "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information". This is happening to all three people who play on the realms. Any idea what to do?
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#365 [18:13] * Munia0708 [webchat@162.218.238.71] has joined #minecrafthelp
#366 [18:14] <Munia0708> Hello. I have been having trouble logging into my Mojang account all morning. I have reset my password twice, waited a couple hours and tried again, all to no avail. My credentials are correct when I enter them in. I have checked several times. Any advice on what can be done?
#367 [18:14] <Odysseius> Munia0708, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#368 [18:14] <Odysseius> ??> Munia0708 account/trans-id
#369 [18:14] <Absol> Munia0708: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#370 [18:14] <Odysseius> ??> Munia0708 account/send-email
#371 [18:14] <Absol> Munia0708: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#372 [18:14] <Absol> Munia0708: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#375 [18:16] <Munia0708> Thank you. I have already done so. Just hoping there was something else I could try. Have a great day.
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#379 [18:42] * Andruw0809 [webchat@c-69-180-40-110.hsd1.ga.comcast.net] has joined #minecrafthelp
#380 [18:42] <Andruw0809> Hello
#381 [18:43] <Odysseius> Andruw0809, Hello
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#384 [18:43] <Andruw0809> sorry i got to rushing to 8:00
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#392 [19:33] * LoyalTheBeast [webchat@177.11.38.161] has joined #minecrafthelp
#393 [19:34] <LoyalTheBeast> I try to log into my account and say that email or password does not exist, I sent email with my ID and nothing, I tried several methods and it did not work. Anyone help me with this? I ask for a password reset and it does not arrive in my email. Please help me.
#394 [19:38] <CubeTheThird> LoyalTheBeast, sorry you emailed Mojang about this already?
#395 [19:39] <LoyalTheBeast> Yes, I sent them.
#396 [19:39] <CubeTheThird> LoyalTheBeast, when did you send it?
#397 [19:40] <CubeTheThird> ??< mojang/email
#398 [19:40] <LoyalTheBeast> Today around noon.
#399 [19:40] <CubeTheThird> LoyalTheBeast, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#400 [19:40] <LoyalTheBeast> Ok
#401 [19:42] <LoyalTheBeast> Okay, you'll wait.
#402 [19:43] <LoyalTheBeast> I'll wait.*
#403 [19:45] <LoyalTheBeast> CubeTheThird
#404 [19:45] <LoyalTheBeast> I think maybe I've been hacked, if I send all the information to them, is there any chance of them helping me?
#405 [19:45] <CubeTheThird> LoyalTheBeast, certainly. It sounds to me like you've already sent all the necessary information they need to help you recover your account
#406 [19:46] <LoyalTheBeast> Thanks for the help, sorry to bother you.
#407 [19:47] <CubeTheThird> no problem :3
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#413 [21:34] <grey> i've been just trying to log into my account and getting an error that says "Error! Unknown e-mail address or password." I was originally trying on my actual login, but even on the Mojang website there's an error. I reset my password but that did nothing.
#414 [21:35] <CubeTheThird> grey, if you try minecraft.net does it tell you the same thing?
#415 [21:36] <grey> There it says "Oops! An error prevented your request from being processed. Please try again."
#416 [21:36] <CubeTheThird> ??> grey info/mcleaks
#417 [21:36] <Absol> grey: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#418 [21:36] <Absol> grey: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#419 [21:38] <grey> I don't have any sort of files like that? I don't even have any mods on my game
#420 [21:38] <grey> I'll try to find the host file
#421 [21:39] <CubeTheThird> ??> grey win/hosts/edit
#422 [21:39] <Absol> grey: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#423 [21:39] <Absol> grey: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#424 [21:40] <grey> there are no mojang entries
#425 [21:41] <CubeTheThird> grey, oh really? hmm something else must be messing with it
#426 [21:41] <CubeTheThird> ??> grey tools/hjt
#427 [21:41] <Absol> grey: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#428 [21:41] <Absol> grey: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#429 [21:46] <grey> https://paste.ubuntu.com/p/Q7ccPJQytC/
#430 [21:47] <CubeTheThird> grey, well your VPN is probably the issue
#431 [21:47] <grey> ah, okay. should it work then if i just turn my vpn off while using minecraft?
#432 [21:48] <CubeTheThird> grey, I would imagine so, unless your VNP is dumb :p
#433 [21:52] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has joined #minecrafthelp
#434 [21:53] <hexa> Hey I'm having a bit of an issue with opening the launcher and I've been receiving the message shown here: https://i.imgur.com/FvbcJov.png If anybody has any ideas please tell me.
#435 [22:00] <CubeTheThird> hexa, let's take a look
#436 [22:00] <CubeTheThird> hexa, can you open C:\Program Files (x86)\Minecraft
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#439 [23:15] * Bptrx1517 [webchat@23-117-28-138.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#440 [23:15] <Bptrx1517> Cannot connect to world on Minecraft
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