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#7 [02:57] * FindingMeme_o [webchat@222-153-166-111-fibre.bb.spark.co.nz] has joined #minecrafthelp
#8 [02:58] <FindingMeme_o> Hello? Im having a issue with skins
#9 [02:58] <FindingMeme_o> I can only see steve and alex however everyone else can see skins just fine
#10 [02:58] <FindingMeme_o> including mine
#11 [03:01] <FindingMeme_o> is anyone seeing this?
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#13 [03:10] <FindingMeme_o> great help "
#14 [03:10] <FindingMeme_o> :/
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#17 [03:33] * Webchat_21891 [webchat@103.83.247.207] has joined #minecrafthelp
#18 [03:33] <Webchat_21891> Hey guys
#19 [03:34] <Webchat_21891> My pings normal at the morning 150ms but it goes from 200 to 700 in the evenings
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#21 [03:54] * robt [webchat@195.171.180.50] has joined #minecrafthelp
#22 [03:55] <robt> Since the Ubuntu 18.04 minecraft will not load
#23 [03:57] <robt> sorry meant to say Ubuntu 18.04 update minecraft will not load says it needs javascript?
#24 [05:30] * fudge4 [webchat@host-156.212.215.140-static.tedata.net] has joined #minecrafthelp
#25 [05:33] <fudge4> java.io.IOException: An existing connection was forcibly closed by the remote host" Keeps kicking everyone from the server, my friends keep getting this error when joining my server, which by the way is completely random, as they sometimes can join in and play without getting disconnected. This happened while a running a 1.12.2 server when I switch
#26 [05:33] <fudge4> ed to 1.12.1 it got fixed. So, is this a bug in 1.12.2 ?
#27 [05:37] * fudge4 [webchat@host-156.212.215.140-static.tedata.net] has quit. (Quit: webchat.esper.net)
#28 [05:56] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has joined #minecrafthelp
#29 [05:56] <StephenPlayz21> Hello!
#30 [05:57] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has quit. (Client Quit)
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#34 [06:16] * kurpp [webchat@124.149.226.221] has joined #minecrafthelp
#35 [06:16] <Baron_Sigma> Hello
#36 [06:16] <kurpp> hey
#37 [06:16] <Baron_Sigma> I am getting the following error when attempting to launch Minecraft:
#38 [06:17] <Baron_Sigma> Name: cave9.ogg
#39 [06:17] <kurpp> mmm sorry im not here to help i got my own problems
#40 [06:17] <Baron_Sigma> oh
#41 [06:18] * kurpp [webchat@124.149.226.221] has quit. (Client Quit)
#42 [06:20] <Baron_Sigma> Any helpers on?
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#44 [06:21] * Sig [webchat@c-67-168-19-72.hsd1.wa.comcast.net] has joined #minecrafthelp
#45 [06:22] <Sig> Hello, I am getting the following error when trying to launch minecraft: Unable to save download. cave9.ogg
#46 [06:24] <Sig> I do not have ByteFence or any software that is incompatible with Minecraft
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#52 [07:31] * Pzonerising11 [webchat@cpe-74-65-177-61.maine.res.rr.com] has joined #minecrafthelp
#53 [07:32] <Pzonerising11> Hello?
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#57 [08:25] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has joined #minecrafthelp
#58 [08:26] <AnrDaemon> What the hell with mojang today? Can't login to my own server, says I have an invalid IP.
#59 [08:26] <AnrDaemon> Started right after auth servers maintenance.
#60 [08:26] * vlB9ItaErdCgRhpQ [webchat@36.73.174.171] has joined #minecrafthelp
#61 [08:26] <AnrDaemon> And spits "unable to connect to realms" even though I never touched that crap.
#62 [08:26] * ExcludedGlasses [webchat@cpc133630-newp5-2-0-cust523.know.cable.virginm.net] has joined #minecrafthelp
#63 [08:27] <ExcludedGlasses> Hello, ive been trying to play minecraft and it said "failed log in: wrong IP" and ive just logged out and now it wont let me log back in. Any suggestions?
#64 [08:28] <AnrDaemon> Welcome to the club…
#65 [08:28] <KL-E-0> me too
#66 [08:28] <urielsalis> ExcludedGlasses, reset your password in Minecraft.net
#67 [08:28] <vlB9ItaErdCgRhpQ> vlB9ItaErdCgRhpQ
#68 [08:28] <urielsalis> KL-E-0, AnrDaemon you too
#69 [08:29] <AnrDaemon> urielsalis: You're kidding, right?
#70 [08:29] <ExcludedGlasses> i already have but not both username and password do not work together.
#71 [08:29] <urielsalis> AnrDaemon, nope
#72 [08:29] * redoasis [~redoasis@23.249.82.20] has joined #minecrafthelp
#73 [08:29] <AnrDaemon> urielsalis: Unless you have an explanation to back your "suggestion", I won't do that.
#74 [08:29] <redoasis> hello mincraft
#75 [08:29] <Lord_Ralex> AnrDaemon, and do you have a reason not to?
#76 [08:29] * digifreak045 [webchat@cpe-184-153-148-99.maine.res.rr.com] has joined #minecrafthelp
#77 [08:30] * RaZe_Kurtin [webchat@14-202-145-176.tpgi.com.au] has joined #minecrafthelp
#78 [08:30] <redoasis> when i log in from any of my accounts or accs points . i receive an error "about invaild ip . " is this a network error or a ban
#79 [08:31] <ExcludedGlasses> Ive just had the same redoasis
#80 [08:31] <AnrDaemon> Lord_Ralex: Yes, 99% of these suggestions are given just to shrug off issues.
#81 [08:31] <redoasis> recetnly excluded?
#82 [08:31] <redoasis> recently(
#83 [08:31] <AnrDaemon> Unsed "issues" I mean "own fuckups", of course.
#84 [08:31] <Absol> AnrDaemon: Please keep it civil
#85 [08:31] <ExcludedGlasses> like 5 minutes ago
#86 [08:31] <digifreak045> I am also having the same issue, it started with requesting me to login with my credentials where it normally doesn't as for that. I was able to log into a couple of servers but the one i play on regularly is flagging with the invalid IP issue
#87 [08:31] <ExcludedGlasses> i cant even log in now
#88 [08:31] <redoasis> ok good os its not jsut me
#89 [08:31] <redoasis> you think there auth server is having troubles?
#90 [08:31] * Lord_Ralex kicked AnrDaemon from #minecrafthelp (Reason: nrDaemon :To start, we are not Mojang. Second, that's a bad excuse to not do something)
#91 [08:32] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has joined #minecrafthelp
#92 [08:32] <RaZe_Kurtin> I get a message saying "Invalid IP:" while logging into servers, I tried to log out, log back in, it then said that invalid email, I went onto my mojang account and tried to change my pass, altho after I changed it, I still couldn't log in
#93 [08:32] <redoasis> k sits sais last few hours there are issues
#94 [08:32] <ExcludedGlasses> yeah raZe thats whats just happened to me, i think there is something wrong server side maybe.
#95 [08:32] <redoasis> ok good this is good
#96 [08:32] <RaZe_Kurtin> huh...
#97 [08:33] <redoasis> at least its mroe than one person
#98 [08:33] <AnrDaemon> Lord_Ralex: Since you are not Mojang, you have even less reasons to suggest something of that magnitude.
#99 [08:33] <redoasis> so its not a ban
#100 [08:33] * Lord_Ralex kicked AnrDaemon from #minecrafthelp (Reason: nrDaemon :That is an even worse excuse from you.)
#101 [08:33] <digifreak045> right redoasis i am in a discord with a fellow mod from a server he's also having the same issue
#102 [08:33] <redoasis> thank you very much for confirming the issue guys
#103 [08:33] <ExcludedGlasses> i dont think so. i havent been on in a few days
#104 [08:33] <ExcludedGlasses> i think it is more just a server issue
#105 [08:33] <redoasis> i was freaking out cuz i have leik 5 accounts over 3 ips
#106 [08:33] <redoasis> allllll failing lol
#107 [08:34] <RaZe_Kurtin> :/
#108 [08:34] <RaZe_Kurtin> what happened tho? xD
#109 [08:34] <redoasis> dunno
#110 [08:34] <digifreak045> ExcludedGlasses almost all of the servers i have saved are not working not just one :X
#111 [08:34] <redoasis> seems thir auth server is having some sort of troubles
#112 [08:34] <urielsalis> redoasis, ExcludedGlasses RaZe_Kurtin KL-E-0 looks like its a widespread issue, try again in a few hours
#113 [08:34] <KL-E-0> resetting password did not fix the issue
#114 [08:34] <Andrio> digifreak045, almost all? As in some still are?
#115 [08:34] <digifreak045> yes i was able to get into a couple i can get the ip
#116 [08:34] <digifreak045> if you want
#117 [08:35] <redoasis> yeah lets see
#118 [08:35] * vlB9ItaErdCgRhpQ [webchat@36.73.174.171] has quit. (Quit: webchat.esper.net)
#119 [08:35] <RaZe_Kurtin> urielsalis few hours?
#120 [08:35] <RaZe_Kurtin> ...
#121 [08:35] <redoasis> ohnoes
#122 [08:35] <redoasis> lol
#123 [08:35] <urielsalis> RaZe_Kurtin, redoasis are you using a snapshot?
#124 [08:35] <redoasis> on pluss side its summer
#125 [08:35] <urielsalis> RaZe_Kurtin, redoasis and what servers you tried?
#126 [08:35] <redoasis> 1.12.2
#127 [08:35] <RaZe_Kurtin> 1.8
#128 [08:36] <redoasis> starlegacy minewind . il try some more mainstream
#129 [08:36] <urielsalis> redoasis, can you try in mctest.ae97.net?
#130 [08:36] <digifreak045> Andrio scratch that i can't even get past the login screen now, when i enter my password says invalid
#131 [08:36] <RaZe_Kurtin> I can't even log in right now xD
#132 [08:36] * RockyAgate [webchat@45.76.125.116] has joined #minecrafthelp
#133 [08:36] <RockyAgate> hello?
#134 [08:37] <redoasis> invalid session
#135 [08:37] <redoasis> relogging
#136 [08:37] <RockyAgate> does anyone know why it is saying "failed to login "invalid ip"
#137 [08:37] <redoasis> ^ were all getting this issue
#138 [08:37] <urielsalis> RockyAgate, Seems like a widespread issue, try again in a few hours
#139 [08:37] <RockyAgate> oh okay good i thought they blocked my vpns
#140 [08:37] * MinianX [webchat@78-20-42-21.access.telenet.be] has joined #minecrafthelp
#141 [08:37] <redoasis> right?
#142 [08:37] <redoasis> lol
#143 [08:37] <urielsalis> RockyAgate, redoasis digifreak045 you are using VPNs?
#144 [08:38] <urielsalis> And RaZe_Kurtin
#145 [08:38] <redoasis> still invalid ip
#146 [08:38] <redoasis> no
#147 [08:38] <RaZe_Kurtin> I wasn't
#148 [08:38] <KL-E-0> Im not, and I still have this issue
#149 [08:38] <redoasis> i have multipl acess points but they are legit
#150 [08:38] <urielsalis> Hamachi/Tunngle?
#151 [08:38] <redoasis> invalid ip on that login
#152 [08:38] <RaZe_Kurtin> I tried to tho, then it said I need to relog, therefore I turned of the vpn
#153 [08:38] <redoasis> physical acess opints
#154 [08:38] <redoasis> points*
#155 [08:38] <RaZe_Kurtin> I didn't have it on when it said Invalid IP
#156 [08:39] <redoasis> it sais it for al 3
#157 [08:39] <ExcludedGlasses> mine is working now
#158 [08:39] <ExcludedGlasses> you lot try again now
#159 [08:39] * mig [webchat@cpe-121-210-14-8.cvui-cr-102.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#160 [08:39] <Andrio> https://twitter.com/MojangStatus/status/998920638709497856
#161 [08:39] <ExcludedGlasses> its logged me in but still says "failed to login: invalid ip _____"
#162 [08:39] <mig> hello, i am getting an invalid session bug with realms
#163 [08:39] * xiiAmberiix [webchat@cpc92502-seac25-2-0-cust95.7-2.cable.virginm.net] has joined #minecrafthelp
#164 [08:39] <xiiAmberiix> hello
#165 [08:39] <urielsalis> mig, Its a widespread issue, already reported https://twitter.com/MojangStatus/status/998920638709497856
#166 [08:40] <RaZe_Kurtin> I figured maybe I can try using a vpn, but then it told me to relog, therefore I turned it off
#167 [08:40] <urielsalis> RaZe_Kurtin, redoasis KL-E-0 https://twitter.com/MojangStatus/status/998920638709497856
#168 [08:40] <RaZe_Kurtin> then I couldn't log into mc
#169 [08:40] <MinianX> so i setted up my security questions , and now i cant even login anymore ? "since you are logging in for the first time on this pc" it asks me to enter my secret questions and when i submit it just reloads the page ... any help ?
#170 [08:40] <xiiAmberiix> Invalid IP?
#171 [08:40] <redoasis> thx uriel
#172 [08:40] <RaZe_Kurtin> ah
#173 [08:40] <urielsalis> xiiAmberiix, https://twitter.com/MojangStatus/status/998920638709497856
#174 [08:40] <RaZe_Kurtin> urielsalis ok, thanks
#175 [08:40] <xiiAmberiix> ya ik
#176 [08:40] <redoasis> kk im off here . hopefull wel. never see eachother again
#177 [08:40] * xiiAmberiix [webchat@cpc92502-seac25-2-0-cust95.7-2.cable.virginm.net] has quit. (Client Quit)
#178 [08:41] <urielsalis> MinianX, Authentication servers are having some issues, just in case can you try again in a hour or two?
#179 [08:41] <redoasis> thank you for the news and confirmation
#180 [08:41] <redoasis> :)
#181 [08:41] <redoasis> very helpfull
#182 [08:41] * redoasis [~redoasis@23.249.82.20] has quit. (Quit: Ex-Chat)
#183 [08:41] <RaZe_Kurtin> urielsalis, what about the issue where I can log in?
#184 [08:41] <RaZe_Kurtin> can't*
#185 [08:41] <Lord_Ralex> !message Some users are reporting a "Invalid IP" error message, the issue has been reported and should be fixed in a few hours. https://twitter.com/MojangStatus/status/998920638709497856
#186 [08:41] <MinianX> urielsalis Will do
#187 [08:41] * MinianX [webchat@78-20-42-21.access.telenet.be] has quit. (Client Quit)
#188 [08:42] <urielsalis> RaZe_Kurtin, probably the same thing
#189 [08:42] <RaZe_Kurtin> alright
#190 [08:42] <RaZe_Kurtin> thank you for your help
#191 [08:42] * SH0RKS [webchat@75-166-80-132.hlrn.qwest.net] has joined #minecrafthelp
#192 [08:44] * mig [webchat@cpe-121-210-14-8.cvui-cr-102.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#193 [08:45] * TNT_Land [webchat@47.143.101.1] has joined #minecrafthelp
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#196 [08:46] * bigpoppa7904 [webchat@cpe-98-28-189-184.cinci.res.rr.com] has joined #minecrafthelp
#197 [08:46] <bigpoppa7904> cannot log in
#198 [08:47] * bigpoppa7904 [webchat@cpe-98-28-189-184.cinci.res.rr.com] has quit. (Client Quit)
#199 [08:49] * MinianX [webchat@78-20-42-21.access.telenet.be] has joined #minecrafthelp
#200 [08:49] <MinianX> not can i even login to the site , i cant even login on the launcher itself
#201 [08:50] <MinianX> cant*
#202 [08:51] * JayZeBo [webchat@199.192.183.2] has joined #minecrafthelp
#203 [08:51] * ASparklyPotato [webchat@cpc133396-orpi4-2-0-cust574.know.cable.virginm.net] has joined #minecrafthelp
#204 [08:51] <ASparklyPotato> oh, that was my problem, the invalid ip
#205 [08:51] <urielsalis> MinianX, https://twitter.com/MojangStatus/status/998920638709497856
#206 [08:52] <MinianX> urielsalis does that include Realms as well ? caus im not able to play realms either
#207 [08:52] <urielsalis> MinianX, most likely
#208 [08:53] <JayZeBo> Hi, I've been trying to log into minecraft for a bit. It logs in fine once but once I try to connect to any server it says failed to log in: Invalid IP. When I go back to minecraft log in it says failed to refresh login. please login again (I've logged in several times)
#209 [08:53] <urielsalis> JayZeBo, Some users are reporting a "Invalid IP" error message, the issue has been reported and should be fixed in a few hours. https://twitter.com/MojangStatus/status/998920638709497856
#210 [08:53] <JayZeBo> Alright, thank you very much!
#211 [08:53] * ASparklyPotato [webchat@cpc133396-orpi4-2-0-cust574.know.cable.virginm.net] has quit. (Client Quit)
#212 [08:54] * JayZeBo [webchat@199.192.183.2] has quit. (Client Quit)
#213 [08:55] * coenn [webchat@ip4da1d347.direct-adsl.nl] has joined #minecrafthelp
#214 [08:55] <coenn> help i havv probem login
#215 [08:58] * MinianX [webchat@78-20-42-21.access.telenet.be] has quit. (Quit: webchat.esper.net)
#216 [08:58] * JustTonyy [webchat@ip4da67d32.direct-adsl.nl] has joined #minecrafthelp
#217 [08:58] * Cryzola [webchat@mue-88-130-99-184.dsl.tropolys.de] has joined #minecrafthelp
#218 [08:58] <JustTonyy> Absol
#219 [08:58] <Cryzola> Hello , i cant log in to any servers
#220 [08:59] <JustTonyy> Why can i didn't join a server it say Failed to login: Invalid ip 77.166.125,-
#221 [08:59] <Cryzola> The message is : Failed to login : Invalid IP
#222 [08:59] <urielsalis> Cryzola, JustTonyy coenn Some users are reporting a "Invalid IP" error message, the issue has been reported and should be fixed in a few hours. https://twitter.com/MojangStatus/status/998920638709497856
#223 [08:59] <JustTonyy> But it say it by efrey server
#224 [09:00] * digifreak045 [webchat@cpe-184-153-148-99.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#225 [09:01] * JustTonyy [webchat@ip4da67d32.direct-adsl.nl] has quit. (Client Quit)
#226 [09:06] * MaxPromi [webchat@net-2-36-6-19.cust.vodafonedsl.it] has joined #minecrafthelp
#227 [09:06] <MaxPromi> hi have trouble entering in my account. i reset the psw but i cannot login anymore
#228 [09:07] <MaxPromi> always says that's the psw is wrong
#229 [09:08] <urielsalis> MaxPromi, There are some issues with the authentication servers currently
#230 [09:13] <RaZe_Kurtin> urielsalis if u don't mind me asking, would you know approximately how long it would take to fix the this? https://twitter.com/MojangStatus/status/998920638709497856
#231 [09:13] <RaZe_Kurtin> fix this*
#232 [09:15] * Quack [webchat@24-225-109-180-dynamic.midco.net] has joined #minecrafthelp
#233 [09:15] * coenn [webchat@ip4da1d347.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#234 [09:15] * Quack [webchat@24-225-109-180-dynamic.midco.net] has quit. (Client Quit)
#235 [09:16] <MaxPromi> thank u
#236 [09:17] <urielsalis> RaZe_Kurtin, no idea
#237 [09:17] * Nao [webchat@softbank060113005036.bbtec.net] has joined #minecrafthelp
#238 [09:18] * RaZe_Kurtin [webchat@14-202-145-176.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#239 [09:18] * Impartinir [webchat@ip5f5abcf5.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#240 [09:18] * vins [webchat@bb42-61-222-238.singnet.com.sg] has joined #minecrafthelp
#241 [09:18] <Nao> Hello, I am having trouble connecting to my minecraft realms. It says "invalid session"... not too sure how to fix this.
#242 [09:19] <urielsalis> Nao, Some users are reporting a "Invalid IP" error message, the issue has been reported and should be fixed in a few hours. https://twitter.com/MojangStatus/status/998920638709497856
#243 [09:19] * Impartinir [webchat@ip5f5abcf5.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#244 [09:20] <Nao> Oh ok! Thanks for the reply ^ - ^
#245 [09:21] * Forfit [webchat@ip68-1-66-248.pn.at.cox.net] has joined #minecrafthelp
#246 [09:21] <Forfit> When i try to loginin it says ivalid ip 66.66.8
#247 [09:21] <Forfit> *
#248 [09:23] <Forfit> Never mine
#249 [09:23] <urielsalis> Forfit, Some users are reporting a "Invalid IP" error message, the issue has been reported and should be fixed in a few hours. https://twitter.com/MojangStatus/status/998920638709497856
#250 [09:24] <Forfit> https://www.youtube.com/channel/UCtxZkQic2m_ItWOq291muUQ?view_as=subscriber
#251 [09:24] <Forfit> https://www.youtube.com/channel/UCtxZkQic2m_ItWOq291muUQ?view_as=subscriber
#252 [09:24] <Forfit> https://www.youtube.com/channel/UCtxZkQic2m_ItWOq291muUQ?view_as=subscriber
#253 [09:24] <Forfit> https://www.youtube.com/channel/UCtxZkQic2m_ItWOq291muUQ?view_as=subscriber
#254 [09:24] <Forfit> https://www.youtube.com/channel/UCtxZkQic2m_ItWOq291muUQ?view_as=subscriber
#255 [09:24] * Absol kicked Forfit from #minecrafthelp (Reason: orfit :Stop spamming)
#256 [09:27] * wowhowdy [webchat@cpe-70-117-145-115.gt.res.rr.com] has joined #minecrafthelp
#257 [09:27] * everstiyoung [webchat@91-157-220-239.elisa-laajakaista.fi] has joined #minecrafthelp
#258 [09:27] * retrosp1981 [webchat@546B68D7.cm-12-4b.dynamic.ziggo.nl] has joined #minecrafthelp
#259 [09:28] <retrosp1981> hi there... I can't login... changed my PW
#260 [09:28] * DrBlackRat [webchat@pD9F74D0D.dip0.t-ipconnect.de] has joined #minecrafthelp
#261 [09:28] <everstiyoung> I dont remember my password and my email is outdated what do I do?
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#263 [09:29] * retrosp1981 [webchat@546B68D7.cm-12-4b.dynamic.ziggo.nl] has quit. (Client Quit)
#264 [09:29] <everstiyoung> hello?
#265 [09:29] <DrBlackRat> does anyone know why I can not connect to servers??
#266 [09:30] * thelounge86 [webchat@156.180.202.62.dynamic.cgnat.res.cust.swisscom.ch] has joined #minecrafthelp
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#268 [09:30] <DrBlackRat> does anyone know why I can not connect to servers??
#269 [09:31] * LaLa [webchat@p5B2F59C9.dip0.t-ipconnect.de] has joined #minecrafthelp
#270 [09:32] <LaLa> I am unable to login, friends of mine have the same problem, invalid ip
#271 [09:32] <everstiyoung> cant change my password because I cant acces my email
#272 [09:33] * wowhowdy [webchat@cpe-70-117-145-115.gt.res.rr.com] has quit. (Quit: webchat.esper.net)
#273 [09:39] <urielsalis> LaLa, everstiyoung Dragonene__ https://twitter.com/MojangStatus/status/998935258165927941
#274 [09:40] * RockyAgate [webchat@45.76.125.116] has quit. (Quit: webchat.esper.net)
#275 [09:44] * KittyCat_156 [webchat@39.44.231.132] has joined #minecrafthelp
#276 [09:45] <KittyCat_156> My Minecraft is not launching for some reason And it says "Api server down. Changing skins will not work"
#277 [09:46] <KittyCat_156> I will restart my laptop and see if it works,
#278 [09:46] * Kitty8 [webchat@39.44.231.132] has joined #minecrafthelp
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#281 [09:49] <CrawlBucky> I cant logın my account wtf ıs thıs ?
#282 [09:49] <CrawlBucky> Anyone help me ?
#283 [09:50] * CrawlBucky [webchat@95.7.160.106.static.ttnet.com.tr] has quit. (Client Quit)
#284 [09:52] * Silo_ [webchat@cpc143858-cosh20-2-0-cust627.6-1.cable.virginm.net] has joined #minecrafthelp
#285 [09:53] <Silo_> I need some help, My account hot hacked, and when I clicked reset to my orignal email, I tried to login but it failed
#286 [09:55] * Ya_Fire [webchat@52-16-48-77-inet.czspeed.net] has joined #minecrafthelp
#287 [10:00] * Cryzola [webchat@mue-88-130-99-184.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#288 [10:00] <Silo_> so urm
#289 [10:00] <Ya_Fire> I can't login on my account, I have even changed my password a couple of times and still nothing. I managed to login 2 or 3 times, so when I logged in, the servers weren't loading for me and said, invalid ip. Every time I close it, I need to log in again and now it doesnt work. Plz help >_<
#290 [10:01] * Jman0474 [webchat@c-75-67-245-94.hsd1.nh.comcast.net] has joined #minecrafthelp
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#294 [10:05] * thelounge80 [webchat@78-66-162-140-no61.tbcn.telia.com] has joined #minecrafthelp
#295 [10:05] * Laothao [webchat@c-73-116-80-107.hsd1.ca.comcast.net] has joined #minecrafthelp
#296 [10:05] <Laothao> Hello
#297 [10:05] * thelounge80 [webchat@78-66-162-140-no61.tbcn.telia.com] has quit. (Client Quit)
#298 [10:05] <Laothao> What is this?
#299 [10:06] <Laothao> Im trying to get some serious help
#300 [10:06] <Laothao> and mojang isn't answering
#301 [10:06] * E-type [webchat@78-66-162-140-no61.tbcn.telia.com] has joined #minecrafthelp
#302 [10:08] <E-type> So, I can't log in to minecraft through the launcher but was able to log in on Mojangs website. Can anybody help me with that?
#303 [10:09] * _qrn97 [webchat@46.128.67.56.dynamic.cablesurf.de] has joined #minecrafthelp
#304 [10:10] <_qrn97> hey i dont can login into minecraft all paswords that i tried are false and when i change my password it fails what can i do?
#305 [10:10] <Laothao> same for me
#306 [10:11] <_qrn97> i have changed email, password but nothing happens
#307 [10:11] * Kitty8 [webchat@39.44.231.132] has quit. (Quit: webchat.esper.net)
#308 [10:11] <E-type> So I just got it working again
#309 [10:11] <_qrn97> can anyone help me??
#310 [10:11] <Laothao> how
#311 [10:12] <Andrio> ??> _qrn97 login/throttle
#312 [10:12] <Absol> _qrn97: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#313 [10:12] <Absol> _qrn97: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#314 [10:12] <E-type> I changed my password, waited little over 1 hour then tried to login again
#315 [10:12] <Laothao> Thats some bull
#316 [10:12] <Andrio> _qrn97 and Laothao, can you log in at https://account.mojang.com/ ?
#317 [10:12] <_qrn97> i have wait 1 hour
#318 [10:12] <E-type> Changed my password again then logged on on mojangs website
#319 [10:13] <_qrn97> Andrio no
#320 [10:13] <E-type> answered some security questions
#321 [10:13] <_qrn97> i have done
#322 [10:13] <E-type> waited 10 min then logged in on the client
#323 [10:13] <Andrio> _qrn97, did you check your spam folder?
#324 [10:13] <Andrio> mm
#325 [10:13] <_qrn97> i have reset my passwort, email and have wait 1 hour
#326 [10:13] <Laothao> FINALLY
#327 [10:13] <E-type> Try logging in on Mojangs website
#328 [10:13] <_qrn97> @andrio my password been changed but cant login
#329 [10:14] <Laothao> Jesus
#330 [10:14] <Laothao> i got it to work
#331 [10:14] <E-type> ^^
#332 [10:14] <Andrio> _qrn97, you were able to successfully reset your password?
#333 [10:14] <E-type> The servers were down earlier, think that messed some shit up
#334 [10:14] <Absol> E-type: Please keep it civil
#335 [10:14] <Laothao> after like chaning my password for 21 times
#336 [10:14] <_qrn97> Andrio yeah
#337 [10:14] <E-type> The servers were down earlier, think that messed some stuff up
#338 [10:15] * E-type [webchat@78-66-162-140-no61.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#339 [10:15] <Andrio> _qrn97, you can try what Absol told you; if that doesn't work, contact Mojang
#340 [10:15] <Andrio> ??> _qrn97 account/send-email
#341 [10:15] <Absol> _qrn97: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#342 [10:16] <Absol> _qrn97: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#343 [10:17] * coppearlix [webchat@nat-oitwireless-outside-vapornet3-a-88.Princeton.EDU] has joined #minecrafthelp
#344 [10:18] * xzillen [webchat@p5DEF2B5D.dip0.t-ipconnect.de] has joined #minecrafthelp
#345 [10:18] <xzillen> support ?
#346 [10:18] <coppearlix> Hey everyone, so I'm logging into minecraft launcher, because for some reason minecraft itself did not open, and the program refuses to take my email and password
#347 [10:18] <_qrn97> o dont have the cardcode
#348 [10:19] * Laothao [webchat@c-73-116-80-107.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#349 [10:19] * Laothao [webchat@c-73-116-80-107.hsd1.ca.comcast.net] has joined #minecrafthelp
#350 [10:20] <coppearlix> I reset my password and tried again and it still doesn't work, is there any possibility of redownloading or something?
#351 [10:20] <Andrio> coppearlix, can you log in at https://account.mojang.com/ ?
#352 [10:20] <xzillen> hello here is one of the support I have a problem I can not log into my minecraft
#353 [10:20] <Andrio> xzillen, can you log in at https://account.mojang.com/ ?
#354 [10:21] <coppearlix> It doesn't tell me my email/pass are wrong, it just basically does nothing
#355 [10:21] <Laothao> THIS is pissing me off
#356 [10:21] <Absol> Laothao: Please keep it civil
#357 [10:21] <Laothao> ugh
#358 [10:21] * Corentin [webchat@vab08-1-78-212-173-225.fbx.proxad.net] has joined #minecrafthelp
#359 [10:22] <xzillen> no
#360 [10:22] * Corentin [webchat@vab08-1-78-212-173-225.fbx.proxad.net] has quit. (Client Quit)
#361 [10:22] <Andrio> xzillen, what happens when you try to log in?
#362 [10:22] <Andrio> coppearlix, do you get the same thing with the launcher?
#363 [10:23] <coppearlix> Andrio clarify "same thing"?
#364 [10:24] <Andrio> coppearlix, no response
#365 [10:24] <Laothao> Man this is dumb
#366 [10:24] <coppearlix> sorry
#367 [10:25] <xzillen> Error! Unknown e-mail address or password.
#368 [10:25] <Andrio> ??> xzillen login/throttle
#369 [10:25] <Absol> xzillen: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#370 [10:25] <Absol> xzillen: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#371 [10:25] <Andrio> Laothao, something else wrong?
#372 [10:26] <xzillen> ok
#373 [10:26] <coppearlix> Yeah mojang website isn't letting me log in either
#374 [10:26] * ipod [webchat@mo-184-7-44-27.dhcp.embarqhsd.net] has joined #minecrafthelp
#375 [10:26] <coppearlix> I just reset my pass
#376 [10:27] * Elite [webchat@cpc97166-walt22-2-0-cust177.13-2.cable.virginm.net] has joined #minecrafthelp
#377 [10:27] <Elite> Hello
#378 [10:27] <Laothao> Yeah it didnt let me login again
#379 [10:27] <ipod> my Minecraft loads up then immediately crashes
#380 [10:27] <Elite> So i keep logging onto my minecraft account and when i write my password it says incorrect i've changed it and writted the write password but it keeps saying its incorrect
#381 [10:28] <coppearlix> (brb)
#382 [10:28] <Andrio> ??> coppearlix login/throttle
#383 [10:28] <Absol> coppearlix: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#384 [10:28] <Absol> coppearlix: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#385 [10:28] <xzillen> How do I know that the lock is out than the hour is over
#386 [10:28] <Elite> I waited for 3 hours
#387 [10:29] <Andrio> xzillen, if you're able to log in, the lock is off.
#388 [10:29] * coppearlix [webchat@nat-oitwireless-outside-vapornet3-a-88.Princeton.EDU] has quit. (Quit: webchat.esper.net)
#389 [10:29] <Elite> I waited for 3 hrs tried again and it failed
#390 [10:29] <Andrio> Elite, can you log in at https://account.mojang.com/ ?
#391 [10:29] <xzillen> ok
#392 [10:30] <Elite> it says invalid email/password
#393 [10:30] <Laothao> yeah i also waited 2 hours
#394 [10:30] <Andrio> Elite, try to reset your password
#395 [10:30] <Elite> i did that
#396 [10:30] <Elite> 5 times
#397 [10:30] <Andrio> hm
#398 [10:30] <Laothao> i did 11 times
#399 [10:30] <Laothao> lmao
#400 [10:31] <Andrio> There have been problems with Mojang's servers recently, so this could be related; you can try contacting Mojang if it doesn't work after a few hours.
#401 [10:31] <ipod> lovely
#402 [10:31] <Elite> ok i will
#403 [10:31] * ipod [webchat@mo-184-7-44-27.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#404 [10:31] * xzillen [webchat@p5DEF2B5D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#405 [10:35] * KittyCat_156 [webchat@39.44.231.132] has quit. (Quit: webchat.esper.net)
#406 [10:36] * feie [webchat@cust-127-181-110-94.dyn.as47377.net] has joined #minecrafthelp
#407 [10:40] * _qrn97 [webchat@46.128.67.56.dynamic.cablesurf.de] has quit. (Quit: webchat.esper.net)
#408 [10:40] <feie> hi i 'm not able do download mindcraft anymore i've tried removing, reinstalling it , but i always receive the message, try again later.... *sigh*
#409 [10:42] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#410 [10:42] <feie> is there some kind of allround unattended issue i'm missing here?
#411 [10:42] * shadowmouse [webchat@cpe-173-172-222-28.elp.res.rr.com] has joined #minecrafthelp
#412 [10:43] * shadowmouse [webchat@cpe-173-172-222-28.elp.res.rr.com] has quit. (Client Quit)
#413 [10:44] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#414 [10:48] <Laothao> Okay
#415 [10:48] <Laothao> i need some help
#416 [10:48] <Laothao> It keeps telling me to verify my security question
#417 [10:48] <Laothao> i answer them, but it wont process through
#418 [10:48] <Laothao> like its not wrong or anything
#419 [10:48] <Laothao> nothing happens.
#420 [10:50] <Laothao> yeah im done with their server
#421 [10:50] <Laothao> honestly crap
#422 [10:51] <feie> yeah... i feel u
#423 [10:51] <feie> lol
#424 [10:53] * Knight [webchat@109.101.92.27] has joined #minecrafthelp
#425 [10:53] <Knight> my minecraft account no work
#426 [10:53] <feie> mine eighter
#427 [10:53] <Knight> it say password not work
#428 [10:54] <feie> mine eighter , i changed it several times allready
#429 [10:54] <Knight> eyah
#430 [10:54] <Knight> yeah*
#431 [10:54] <Knight> f
#432 [10:54] <Knight> f
#433 [10:54] <Knight> \ef
#434 [10:54] <Knight> ew
#435 [10:54] * Absol kicked Knight from #minecrafthelp (Reason: night :Stop spamming)
#436 [10:55] <feie> and when i installed the linux or other download , it does'nt accept my new password , the old version i had was uninstalled , and i installed linux one instead
#437 [10:55] <feie> yesterday THAT worked, but today... well....
#438 [10:56] * sparta [webchat@dslb-188-106-150-062.188.106.pools.vodafone-ip.de] has joined #minecrafthelp
#439 [10:56] * Mr_Arkynos [webchat@3.120.147.77.rev.sfr.net] has joined #minecrafthelp
#440 [10:56] <sparta> hello
#441 [10:56] <Mr_Arkynos> hello
#442 [10:57] <sparta> i bought minecraft for the full 24 euros,but it says that i dont own the game on the website
#443 [10:57] <feie> and i absolutely will not remove my antivirus
#444 [10:57] <Mr_Arkynos> my password didn't work cause of y mail i thought so i changed it , but i don't have any mail in my box
#445 [10:57] <feie> we all have the same issue mr erkynos
#446 [10:57] <feie> i think its a bug
#447 [10:58] <sparta> i checked my paysafecard,the money has been taken but i didnt get the game
#448 [10:58] <sparta> any help?
#449 [10:58] <Mr_Arkynos> feie, what do you mean by "all"?
#450 [10:58] <sparta> do you read my messages?
#451 [10:59] <feie> all the persons coming here with a problem
#452 [10:59] <Mr_Arkynos> sparta , ask to mojang assist services on their website
#453 [10:59] <sparta> i did
#454 [10:59] <sparta> i did
#455 [10:59] * Mr_Arkynos [webchat@3.120.147.77.rev.sfr.net] has left #minecrafthelp
#456 [11:00] * sparta [webchat@dslb-188-106-150-062.188.106.pools.vodafone-ip.de] has quit. (Client Quit)
#457 [11:00] <feie> its frustrating....
#458 [11:06] <Laothao> This is honestly
#459 [11:06] <Laothao> giving me autism
#460 [11:06] <Laothao> not gona lie
#461 [11:15] * Icewar [webchat@81-226-7-92-no133.tbcn.telia.com] has joined #minecrafthelp
#462 [11:15] <Icewar> Having trouble with security questions
#463 [11:16] <Icewar> bump
#464 [11:17] * Creeper_Guy2008 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has joined #minecrafthelp
#465 [11:18] <Creeper_Guy2008> Whenever i load minecraft, it says a file might be corruptes
#466 [11:19] * xXTRAINSXx [webchat@204.43.130.240] has joined #minecrafthelp
#467 [11:19] <xXTRAINSXx> Hello?
#468 [11:19] <Creeper_Guy2008> Hello
#469 [11:19] <xXTRAINSXx> nothing for me wants to work -_-
#470 [11:19] <Creeper_Guy2008> Whenever I load minecraft, It says a file has been corrupted
#471 [11:19] <xXTRAINSXx> oof
#472 [11:19] <Creeper_Guy2008> I have reinstalled mc
#473 [11:20] <Creeper_Guy2008> Nothing has workes.
#474 [11:20] <Creeper_Guy2008> *worked
#475 [11:20] * xXTRAINSXx [webchat@204.43.130.240] has quit. (Client Quit)
#476 [11:20] * Creeper_Guy2008 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has quit. (Client Quit)
#477 [11:20] * xXTRAINSXx [webchat@204.43.130.240] has joined #minecrafthelp
#478 [11:21] <xXTRAINSXx> hello
#479 [11:21] * xXTRAINSXx [webchat@204.43.130.240] has quit. (Client Quit)
#480 [11:22] * V_Nummela [webchat@82-203-188-121.bb.dnainternet.fi] has joined #minecrafthelp
#481 [11:22] <V_Nummela> Hello its me again guys
#482 [11:23] <V_Nummela> I have a problem with my Realms server
#483 [11:24] <V_Nummela> I cant invite people onto it, says that "could not invite the provided name"
#484 [11:24] <V_Nummela> the players im trying to invite are on the same Java edition and have paid accounts.
#485 [11:25] * LaLa [webchat@p5B2F59C9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#486 [11:25] <Icewar> they are not here it seems they sipping coffee all day long
#487 [11:26] <tyteen4a03> ??> Icewar info/volunteer
#488 [11:26] <Absol> Icewar: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#489 [11:26] <tyteen4a03> Icewar: if you'd like to pay us for our time, our starting rate is £25 per hour
#490 [11:27] <tyteen4a03> V_Nummela: is it only one user, or all users?
#491 [11:30] <V_Nummela> Any user
#492 [11:31] <Icewar> people have asked questions and ive not seen any volunteers speak until i said that :D im sorry but where can i find a real support to help with log in with my security questions ive changed them but still can't log in
#493 [11:31] <tyteen4a03> ??> Icewar account/send-email
#494 [11:31] <Absol> Icewar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#495 [11:31] <Absol> Icewar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#496 [11:31] * rachet122 [webchat@cpe-101-185-87-3.sb02.sa.asp.telstra.net] has joined #minecrafthelp
#497 [11:31] * jim [webchat@host86-149-23-204.range86-149.btcentralplus.com] has joined #minecrafthelp
#498 [11:31] <jim> yo
#499 [11:31] <tyteen4a03> V_Nummela: not sure what's wrong, but try:
#500 [11:31] <tyteen4a03> ??> V_Nummela account/send-email
#501 [11:31] <Absol> V_Nummela: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#502 [11:31] <Absol> V_Nummela: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#503 [11:31] <tyteen4a03> hi jim
#504 [11:32] <jim> hi, i'm trying to restart my password
#505 [11:32] <jim> but
#506 [11:32] <jim> I'm not getting the email
#507 [11:32] <jim> i've been able to log in today using the password i'm sure is right
#508 [11:32] <jim> but it just keeps saying invalid username / password
#509 [11:33] <rachet122> hey, i'm unable to invite people to my realm, it tells me it cant invite the provided name, any ideas?
#510 [11:33] * tim_isnice [webchat@66-10-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#511 [11:33] <tim_isnice> Hello can i get help?
#512 [11:33] * feie [webchat@cust-127-181-110-94.dyn.as47377.net] has quit. (Quit: webchat.esper.net)
#513 [11:34] <tyteen4a03> tim_isnice: sure, ask away
#514 [11:34] * xiaoia [webchat@host-208-114-92-174.vyvebroadband.net] has joined #minecrafthelp
#515 [11:34] <tyteen4a03> ??> jim login/throttle
#516 [11:34] <Absol> jim: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#517 [11:34] <Absol> jim: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#518 [11:34] * Laothao [webchat@c-73-116-80-107.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#519 [11:34] <tyteen4a03> rachet122: is it just one user or all users?
#520 [11:34] <tim_isnice> I have mincraft windows 10 and if i start mincraft he wil at mojang lagging and than he crash if i click on it I do have update my java and my drivers Sorry for my bad english
#521 [11:35] <jim> i've tried to do the password reset and i've not ever recieved emails from mojang
#522 [11:35] <tyteen4a03> ??> tim_isnice launcher/crash-log
#523 [11:35] <Absol> tim_isnice: We need to see your crash log, which is created after a crash.
#524 [11:35] <Absol> tim_isnice: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#525 [11:35] <tyteen4a03> ??> jim account/send-email
#526 [11:35] <tim_isnice> k
#527 [11:35] <Absol> jim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#528 [11:35] <Absol> jim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#529 [11:35] <rachet122> everyone i've tried so far, i've double checked for spelling and making sure their accounts are paid/premium
#530 [11:36] <tyteen4a03> rachet122, V_Nummela: hang on, let me confirm with Mojang
#531 [11:36] <xiaoia> I'm not sure how this works, but when I click the 'play' button in my launcher, it won't pull up the game for me to actually play. When I try to click 'play' again, it says that I am in a game, but it wont even pull up the game, and my directory says that there are no running apps. What can I do?
#532 [11:37] * jim [webchat@host86-149-23-204.range86-149.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#533 [11:37] <tim_isnice> I do get no crash
#534 [11:37] <tyteen4a03> ??> xiaoia win/reinst
#535 [11:38] <Absol> xiaoia: You may need to reinstall the locally installed files that Minecraft puts into place.
#536 [11:38] <Absol> xiaoia: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#537 [11:38] <tyteen4a03> tim_isnice: are you trying to play Minecraft: Windows 10 edition?
#538 [11:38] <tim_isnice> Only what i see is it and than if i click he crash https://paste.ubuntu.com/p/wS2NYmJbJV/
#539 [11:38] <xiaoia> I have, i have uninstalled everything, while also factory resetting my whole PC in the process.
#540 [11:39] <tim_isnice> idk i do have installed on minecraft site
#541 [11:39] <xiaoia> tim_isnice yes
#542 [11:39] <tyteen4a03> rachet122, V_Nummela: can I get the name of user you're trying to invite, your username and your realm name please?
#543 [11:39] <tyteen4a03> ??> tim_isnice tools/hjt
#544 [11:39] <Absol> tim_isnice: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#545 [11:39] <Absol> tim_isnice: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#546 [11:39] <tyteen4a03> ??> tim_isnice win/dxdiag
#547 [11:39] <Absol> tim_isnice: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#548 [11:39] <tim_isnice> k
#549 [11:39] <tyteen4a03> ??> xiaoia launcher/crash-log
#550 [11:39] <Absol> xiaoia: We need to see your crash log, which is created after a crash.
#551 [11:39] <Absol> xiaoia: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#552 [11:40] * Icewar [webchat@81-226-7-92-no133.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#553 [11:40] <rachet122> PepsiMann is who i'm trying to invite, my user is rachet122 the realm is Welfare Boys 2
#554 [11:40] <V_Nummela> @tyteen4a03 Tuomonen005 is the user im trying to invite, my screen name is vnummela1998 and my realm is VNrealm1
#555 [11:41] <tyteen4a03> rachet122, V_Nummela: OK, passed them onto Mojang; see if it works again in a few hours
#556 [11:41] * john [webchat@150.160.233.90] has joined #minecrafthelp
#557 [11:41] <V_Nummela> ok great if it works like that. :)
#558 [11:42] <xiaoia> I don't see a crash-report folder
#559 [11:42] <tim_isnice> https://paste.ubuntu.com/p/d54bWzmK2H/
#560 [11:42] <john> hi, been trying to reset my password because i believe someone hacked into my account. I reset the password, but it doesn't seem to change it
#561 [11:42] * tyteen4a03 ??> john login/throttle
#561 [11:42] <tyteen4a03> ??> john login/throttle
#562 [11:42] <Absol> john: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#563 [11:42] <Absol> john: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#564 [11:42] <tyteen4a03> ??> xiaoia win/dxdiag
#565 [11:42] <Absol> xiaoia: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#566 [11:42] <tyteen4a03> tim_isnice: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#567 [11:43] * Creeper7 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has joined #minecrafthelp
#568 [11:43] <Creeper7> Could not open 'C:\Program Files\Minecraft\runtime\jre-x32\1.8.0_25\lib\i386\jvm.cfg. This keeps appearing when I try to load Minecraft
#569 [11:43] <john> so i just have to wait?
#570 [11:44] <tyteen4a03> john: one hour, reset password again, and try again
#571 [11:44] <tyteen4a03> ??> Creeper7 tools/hjt
#572 [11:44] <Absol> Creeper7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#573 [11:44] <Absol> Creeper7: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#574 [11:44] <john> ok
#575 [11:44] <john> i'll come back in an hour
#576 [11:44] * john [webchat@150.160.233.90] has quit. (Client Quit)
#577 [11:45] <Creeper7> Umm im on windows
#578 [11:45] <tim_isnice> https://paste.ubuntu.com/p/CVgcSj4rg4/
#579 [11:46] <tyteen4a03> Creeper7: the instructions are for Windows
#580 [11:46] * ciwe [webchat@static-124-76-229-77.ipcom.comunitel.net] has joined #minecrafthelp
#581 [11:46] <tyteen4a03> ??> tim_isnice tools/hjt
#582 [11:46] <Absol> tim_isnice: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#583 [11:46] <Absol> tim_isnice: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#584 [11:46] <Creeper7> how do i download it
#585 [11:46] <xiaoia> Okay, I posted it in the website that was provided.
#586 [11:46] <tyteen4a03> Creeper7: see instructions above
#587 [11:46] <tyteen4a03> xiaoia: great, give us the link please
#588 [11:46] <Creeper7> k
#589 [11:46] <tim_isnice> Absol i did
#590 [11:47] <tyteen4a03> tim_isnice: you ran HijackThis?
#591 [11:47] <ciwe> hello someone can help me i cant login, the game say me bad name or pass but is the same, i am change it and say the same
#592 [11:47] <xiaoia> https://paste.ubuntu.com/p/57bpZWDg4b/
#593 [11:47] <xiaoia> this?
#594 [11:47] <tim_isnice> idk
#595 [11:48] <tyteen4a03> ??> ciwe login/throttle
#596 [11:48] <Absol> ciwe: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#597 [11:48] <Absol> ciwe: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#598 [11:48] <tyteen4a03> ??> tim_isnice tools/hjt
#599 [11:48] <Absol> tim_isnice: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#600 [11:48] <Absol> tim_isnice: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#601 [11:48] <tyteen4a03> tim_isnice: follow the instructions above ^
#602 [11:48] <tim_isnice> Which progam
#603 [11:48] <tyteen4a03> xiaoia: yep, now:
#604 [11:48] <tyteen4a03> ??> xiaoia tools/hjt
#605 [11:48] <tim_isnice> ?
#606 [11:48] <Absol> xiaoia: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#607 [11:48] <Absol> xiaoia: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#608 [11:48] <tim_isnice> k
#609 [11:49] <ciwe> but my pass is allways raigth
#610 [11:49] <tim_isnice> but tools/htj is not a progam at my pc
#611 [11:49] <ciwe> and dont stop to say me bad pass or name
#612 [11:49] <tyteen4a03> tim_isnice: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#613 [11:49] <tyteen4a03> tim_isnice: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#614 [11:50] <tyteen4a03> ciwe: do that anyway
#615 [11:50] <tyteen4a03> ciwe: wait one hour, reset password, try again
#616 [11:50] <tim_isnice> I dont have that progam on my pc
#617 [11:50] <ciwe> ok ty
#618 [11:50] * ciwe [webchat@static-124-76-229-77.ipcom.comunitel.net] has quit. (Client Quit)
#619 [11:50] <xiaoia> https://paste.ubuntu.com/p/wFKnFD4m4X/
#620 [11:51] <tyteen4a03> tim_isnice: you need to download it
#621 [11:51] <Creeper7> The website that has the Trend Micro has big icons and i cant see download
#622 [11:51] <tyteen4a03> ??> xiaoia av/adwcleaner
#623 [11:51] <Absol> xiaoia: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#624 [11:51] <Absol> xiaoia: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#625 [11:51] <tyteen4a03> Creeper7: the download should start automatically once you visit that page
#626 [11:51] * ripmc [webchat@5ED6F222.cm-7-7d.dynamic.ziggo.nl] has joined #minecrafthelp
#627 [11:51] <ripmc> Hey!
#628 [11:51] <xiaoia> How do i run a scan?
#629 [11:51] <ripmc> Hey!
#630 [11:51] <tyteen4a03> hi ripmc
#631 [11:51] <ripmc> Are the minecraft servers down?
#632 [11:51] <tyteen4a03> xiaoia: after you download it, it's its own button
#633 [11:51] <ripmc> Cont seem to login
#634 [11:52] <tyteen4a03> ripmc: looks fine from here, can you log into account.mojang.com?
#635 [11:52] <ripmc> Nope, already tried
#636 [11:52] <xiaoia> okay,
#637 [11:52] <ripmc> Also reseted my password.
#638 [11:52] <tim_isnice> I did started trendmicro hijack where i need to klick now? do a system scam only do a system scan and save a logfile view the list of backups open the misc tools section open online hijack quickstart or none of the above just start the progam
#639 [11:52] <tim_isnice> click*
#640 [11:53] <tyteen4a03> ??> ripmc login/throttle
#641 [11:53] <Absol> ripmc: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#642 [11:53] <Absol> ripmc: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#643 [11:53] <Creeper7> Download has not started
#644 [11:53] <tyteen4a03> tim_isnice: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#645 [11:53] <tyteen4a03> Creeper7: are you using chrome or firefox?
#646 [11:53] <xiaoia> what do I do now? It came up with a window that has the scan results.
#647 [11:53] <Creeper7> firefox
#648 [11:53] <tim_isnice> k
#649 [11:53] <ripmc> tyteen4a03 what Happens when I change IP?
#650 [11:53] <ripmc> or MAC adress?
#651 [11:53] <tyteen4a03> ripmc: it's a global ban
#652 [11:54] <ripmc> wdym?
#653 [11:54] <tyteen4a03> ripmc: you need to wait one hour for the lockout to reset
#654 [11:54] * AgendZero [webchat@p3EE35A50.dip0.t-ipconnect.de] has joined #minecrafthelp
#655 [11:54] * Falerin [webchat@41.108.181.181] has joined #minecrafthelp
#656 [11:54] <ripmc> Well, i couldnt login since 2 hours ago
#657 [11:54] <tyteen4a03> Creeper7: and you went here: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#658 [11:54] <Falerin> same
#659 [11:54] <tim_isnice> https://paste.ubuntu.com/p/NjMkXd4MJm/
#660 [11:54] <Creeper7> yep
#661 [11:54] <AgendZero> same
#662 [11:54] <ripmc> Falerin Same problem?
#663 [11:54] <Falerin> yes ripmc
#664 [11:54] <ripmc> ;-;
#665 [11:54] <Falerin> its been for like 5 hours
#666 [11:54] <Falerin> i tried doing everything
#667 [11:54] <xiaoia> Do I need to send the scan log? or Do I just Clean and Repair?
#668 [11:55] <Falerin> resetting pass
#669 [11:55] <ripmc> Same
#670 [11:55] <tyteen4a03> xiaoia: just clean and repair
#671 [11:55] <Falerin> alright
#672 [11:55] * xiaoia [webchat@host-208-114-92-174.vyvebroadband.net] has quit. (Quit: webchat.esper.net)
#673 [11:55] <Falerin> ill try
#674 [11:55] <Falerin> thanks
#675 [11:55] <ripmc> tyteen4a03 its probably something different
#676 [11:55] <tyteen4a03> ripmc: let me confirm with Mojang; the servers were down a while ago but that should have been resolved
#677 [11:55] <ripmc> ??> Falerin login/throttle
#678 [11:55] <Absol> Falerin: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#679 [11:55] <Absol> Falerin: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#680 [11:56] <tim_isnice> https://paste.ubuntu.com/p/NjMkXd4MJm/
#681 [11:56] <ripmc> Ah
#682 [11:56] <tyteen4a03> ??> tim_isnice av/adwcleaner
#683 [11:56] <Absol> tim_isnice: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#684 [11:56] <Absol> tim_isnice: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#685 [11:56] <tim_isnice> k
#686 [11:56] * AgendZero [webchat@p3EE35A50.dip0.t-ipconnect.de] has quit. (Client Quit)
#687 [11:56] <Falerin> alright wish me luck boys im boutta login
#688 [11:56] * testtttt [webchat@217.64.239.250] has joined #minecrafthelp
#689 [11:57] * testtttt [webchat@217.64.239.250] has quit. (Client Quit)
#690 [11:57] <Falerin> so i have resetted the password serveral times do i put in the one i changed lastly?
#691 [11:57] <Falerin> Kealper
#692 [11:57] <tyteen4a03> Falerin: yep, after waiting one hour
#693 [11:57] <ripmc> tyteen4a03 ?
#694 [11:57] <Falerin> does it have to be 1 hour?
#695 [11:58] <tyteen4a03> Falerin: correct
#696 [11:58] <ripmc> Did you asked
#697 [11:58] * tim_isnice [webchat@66-10-201-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#698 [11:58] <ripmc> if the problem is still there
#699 [11:58] <Falerin> oh its updating
#700 [11:58] <tyteen4a03> ripmc: still asking
#701 [11:58] <ripmc> http://prntscr.com/jl8cml
#702 [11:58] <ripmc> hmm
#703 [11:58] <ripmc> weird
#704 [12:00] <Creeper7> Im o firefox
#705 [12:00] <Falerin> lmfao
#706 [12:00] * tim_isnice [webchat@66-10-201-31.ftth.glasoperator.nl] has joined #minecrafthelp
#707 [12:00] <tim_isnice> hey
#708 [12:00] <Falerin> https://gyazo.com/3c83a6c1a854b37c26396952df6a2c66
#709 [12:00] <tim_isnice> i m back
#710 [12:00] <tim_isnice> i did it
#711 [12:00] <tyteen4a03> Creeper7: try https://netcologne.dl.sourceforge.net/project/hjt/2.0.5%20beta/HijackThis.exe
#712 [12:00] <tim_isnice> i did restart and let it clean etc
#713 [12:00] <tim_isnice> and what nou
#714 [12:01] <tyteen4a03> tim_isnice: okay, give Minecraft a try again
#715 [12:01] <tim_isnice> k
#716 [12:01] <Creeper7> done it is on me computer
#717 [12:01] <Creeper7> now what do i do
#718 [12:01] <tyteen4a03> ??> Creeper7 tools/hjt
#719 [12:01] <Absol> Creeper7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#720 [12:01] <Absol> Creeper7: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#721 [12:01] <Creeper7> k
#722 [12:02] <tim_isnice> minecraft do same again
#723 [12:02] <tim_isnice> dont work
#724 [12:02] <tim_isnice> nm
#725 [12:02] <tim_isnice> Thanks
#726 [12:02] <tim_isnice> for the support
#727 [12:03] * Xiaoia [webchat@host-208-114-92-174.vyvebroadband.net] has joined #minecrafthelp
#728 [12:03] <Creeper7> https://paste.ubuntu.com/p/X3VWrNyfzv/
#729 [12:03] <ripmc> Is EsperNet updated?
#730 [12:03] <ripmc> Or IRC?
#731 [12:03] <ripmc> The layout?
#732 [12:03] <Xiaoia> I just wanted to say thank you for helping me, I was about to give up all hope with getting MC back together. Thank You!!!
#733 [12:03] * Creeper7 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#734 [12:03] <tyteen4a03> Xiaoia: I take that it worked?
#735 [12:04] <tyteen4a03> ripmc: the webchat client has been updated, yes
#736 [12:04] <Xiaoia> YESSS
#737 [12:04] <ripmc> But eh
#738 [12:04] <ripmc> Still cant login
#739 [12:04] <tyteen4a03> Xiaoia: great to hear
#740 [12:04] <ripmc> And has been more than an hour
#741 [12:04] <Xiaoia> Thank You all!!
#742 [12:04] * Xiaoia [webchat@host-208-114-92-174.vyvebroadband.net] has quit. (Client Quit)
#743 [12:05] * SmoQinator [webchat@p2E5886BD.dip0.t-ipconnect.de] has joined #minecrafthelp
#744 [12:06] <ripmc> Im sad tyteen4a03
#745 [12:06] <Falerin> so i just launched minecraft
#746 [12:06] <tyteen4a03> ??> ripmc account/send-email
#747 [12:06] <Absol> ripmc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#748 [12:06] <Absol> ripmc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#749 [12:06] <Falerin> do i put my info yet ?
#750 [12:06] <tyteen4a03> Falerin: sure
#751 [12:06] <tyteen4a03> ripmc: or wait a few hours
#752 [12:06] <ripmc> tyteen4a03 I migrated it
#753 [12:07] <ripmc> Dont have the transaction anymore
#754 [12:07] <ripmc> welp
#755 [12:07] <tyteen4a03> ripmc: when did you purchase Minecraft?
#756 [12:07] <ripmc> 2012
#757 [12:08] <tyteen4a03> ripmc: with PayPal or other payment methods?
#758 [12:08] <Falerin> OMFG
#759 [12:08] <ripmc> paypal
#760 [12:08] <Falerin> THANK YOU SO MUCH
#761 [12:08] <Falerin> IT WORKED
#762 [12:08] <tyteen4a03> ??> ripmc account/trans-id/paypal
#763 [12:08] <Absol> ripmc: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#764 [12:08] <Absol> ripmc: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#765 [12:08] * Panda [webchat@cpe-173-91-212-109.neo.res.rr.com] has joined #minecrafthelp
#766 [12:08] <Falerin> HOLY MOTHER OF GOD
#767 [12:08] <ripmc> but ill try to find it
#768 [12:08] <ripmc> Thanks!
#769 [12:08] <Falerin> THANK YOU GUYS
#770 [12:08] <ripmc> tyteen4a03
#771 [12:08] <Panda> I need help with my account
#772 [12:08] <tyteen4a03> Panda: yes?
#773 [12:08] <ripmc> Ill follow your instructions
#774 [12:08] <ripmc> :)
#775 [12:08] <Panda> Im logging in with the correct email and password (As ive just reset it) and it wont let me log in.
#776 [12:08] <Falerin> tyteen4a03
#777 [12:09] <Falerin> keep up the good work :P
#778 [12:09] <Falerin> Panda go to mc launcher and repair files
#779 [12:09] <tyteen4a03> ??> Panda login/throttle
#780 [12:09] <Absol> Panda: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#781 [12:09] <Absol> Panda: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#782 [12:09] <Panda> I can log in on the minecraft site though.
#783 [12:09] <Falerin> Panda go to the launcher and repair files then go back to launcher after finishing and put ur infor
#784 [12:10] <Falerin> CYA BOYS
#785 [12:10] <Panda> I cant find the repair files button because all its showing me is a log inm
#786 [12:10] <Panda> But ill try
#787 [12:10] <tyteen4a03> Panda: he meant reinstalling Minecraft from the Control Panel
#788 [12:10] <tyteen4a03> Panda: (which you can also try)
#789 [12:12] <Panda> Still not working :x
#790 [12:12] <SmoQinator> Same issue as Panda here. Its no Lockout Problem, since I entered the Credetials only once.
#791 [12:13] <Panda> Oof
#792 [12:14] <tyteen4a03> ??> SmoQinator login/throttle
#793 [12:14] <Absol> SmoQinator: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#794 [12:14] <Absol> SmoQinator: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#795 [12:14] <SmoQinator> OK, I'll try. Thanks.
#796 [12:14] * SmoQinator [webchat@p2E5886BD.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#797 [12:15] * Creeper7 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has joined #minecrafthelp
#798 [12:15] <Creeper7> Back
#799 [12:15] <tyteen4a03> Creeper7: uninstall F-Secure
#800 [12:15] <Creeper7> Read the log?
#801 [12:15] <Creeper7> i cant
#802 [12:15] <tyteen4a03> Creeper7: it's most likely breaking your Minecraft
#803 [12:16] <Creeper7> its my antivirus
#804 [12:16] <Creeper7> my pc will die
#805 [12:16] <Creeper7> without f secure
#806 [12:16] <Creeper7> also i have to pay forit
#807 [12:16] <tyteen4a03> Creeper7: contrary to popular belief, an antivirus is completely unnecessary if you don't go to shady sites
#808 [12:16] <Creeper7> ok
#809 [12:16] <Creeper7> shalli disable it
#810 [12:16] <tyteen4a03> Creeper7: uninstall it
#811 [12:16] <Creeper7> i can
#812 [12:17] <Creeper7> ill disable, it wont interfere
#813 [12:18] <Creeper7> basically a useless app on my pc ifit is disabled
#814 [12:18] <tyteen4a03> Creeper7: not really; some antiviruses are known to interfere even when disabled
#815 [12:18] <Creeper7> done
#816 [12:18] <Creeper7> disabled
#817 [12:18] <tyteen4a03> Creeper7: give MC a whirl, if that doesn't work you'll need to uninstall it
#818 [12:18] <Creeper7> now lemme check taskman to see if itstill has processes
#819 [12:19] <Creeper7> killed its host process
#820 [12:19] <Panda> So wait, why doesnt it give me a lock out message if im locked out
#821 [12:19] <Panda> thats.. kind of annoying
#822 [12:20] <tyteen4a03> Panda: that would be advantageous for the attacker (in theory - we think a message should be put out)
#823 [12:20] * gimpygip [webchat@251.200.9.51.dyn.plus.net] has joined #minecrafthelp
#824 [12:20] <Panda> Oh, also, are you guys a support team working for/from mojang?
#825 [12:21] <gimpygip> ive changed my password several times today yet it still dont let me in
#826 [12:21] <tyteen4a03> Panda: we are volunteers and have no affiliation with Mojang
#827 [12:21] <tyteen4a03> ??> gimpygip login/throttle
#828 [12:21] <Absol> gimpygip: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#829 [12:21] <Absol> gimpygip: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#830 [12:21] <gimpygip> what if that doesnt work?
#831 [12:21] <tyteen4a03> ??> gimpygip account/send-email
#832 [12:21] <Absol> gimpygip: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#833 [12:21] <Absol> gimpygip: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#834 [12:22] <Creeper7> loading mc
#835 [12:22] <Creeper7> plz work
#836 [12:22] <Creeper7> oh
#837 [12:23] <Creeper7> Java Virtual Machine Error
#838 [12:23] <tyteen4a03> ??> Creeper7 paste
#839 [12:23] <Absol> Creeper7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#840 [12:23] <tyteen4a03> Creeper7: give us the error on Ubuntu Paste
#841 [12:23] <Creeper7> k
#842 [12:24] * stator [webchat@cpc115102-smal16-2-0-cust626.19-1.cable.virginm.net] has joined #minecrafthelp
#843 [12:24] <stator> hello
#844 [12:24] <stator> can someone help me
#845 [12:24] * tim_isnice [webchat@66-10-201-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#846 [12:24] <gimpygip> gotta come up with another password i havent used yet, great
#847 [12:25] <Creeper7> https://paste.ubuntu.com/p/BXtJzcntqK/
#848 [12:25] <Creeper7> i've just checked the fourms
#849 [12:25] <Creeper7> mc is not having a good day
#850 [12:25] <stator> My friends and I are literally trying to pull out our hair trying to connect to my realms server
#851 [12:25] <gimpygip> is it the same for everyone else?
#852 [12:26] <tyteen4a03> Creeper7: have you uninstalled F-Secure?
#853 [12:26] <tyteen4a03> stator: what happens?
#854 [12:26] <Creeper7> yup
#855 [12:26] <Creeper7> and same prob
#856 [12:26] <tyteen4a03> Creeper7: have you restarted?
#857 [12:26] <Creeper7> nope
#858 [12:26] <tyteen4a03> Creeper7: restart the computer
#859 [12:26] <Creeper7> well im onwin 10
#860 [12:26] <stator> tyteen4a03 Just says Can not invite selected name despite it being the right user, we all have Java Edition and all accounts are migrated. Windows 10 Pro
#861 [12:26] <Creeper7> right time to restart
#862 [12:26] <tyteen4a03> gimpygip: login servers had hiccups a few hours ago, should be resolved
#863 [12:27] * Creeper7 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#864 [12:27] <gimpygip> nah its still not letting me log in
#865 [12:27] <tyteen4a03> stator: this is a known problem - can I get 1) The name of the player you're trying to invite; 2) realm owner's name and 3) realm name
#866 [12:28] <stator> tyteen4a03 MasterStator is the owner: PGdemolish and Brownage are the people I want to invite. Realm name is GZSCraft
#867 [12:28] <tyteen4a03> stator: great, will pass that onto Mojang
#868 [12:29] <stator> tyteen4a03 thanks - so what shall I do in the interim?
#869 [12:29] <tyteen4a03> stator: wait, unfortunately
#870 [12:29] <tyteen4a03> stator: try again in a few hours
#871 [12:30] <stator> tyteen4a03 welp i thought you were a dev or someone from Mojang that would manually add them. oh well, thanks anyway
#872 [12:30] * Creeper7 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has joined #minecrafthelp
#873 [12:30] <Creeper7> bk
#874 [12:30] * gimpygip [webchat@251.200.9.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#875 [12:30] * Panda [webchat@cpe-173-91-212-109.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#876 [12:31] <tyteen4a03> stator: we are volunteers
#877 [12:31] <stator> tyteen4a03 fair doos. thank you
#878 [12:31] * Kisamui [webchat@207.35.5.60] has joined #minecrafthelp
#879 [12:31] <Kisamui> Hello
#880 [12:31] <tyteen4a03> hi Kisamui
#881 [12:31] <Creeper7> just reinstalling mc
#882 [12:32] <Kisamui> Does anyone know how to fix the issue with not being able to log into minecraft even though you have the proper email and password
#883 [12:32] <tyteen4a03> ??> Kisamui login/throttle
#884 [12:32] <Absol> Kisamui: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#885 [12:32] <Absol> Kisamui: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#886 [12:32] <Creeper7> Downloading Runtime...
#887 [12:32] <Kisamui> Alright thanks
#888 [12:33] <Kisamui> Didn't know that existed.
#889 [12:33] <Creeper7> Setting up runtime
#890 [12:34] * Kisamui [webchat@207.35.5.60] has quit. (Client Quit)
#891 [12:34] <Creeper7> unpacking launcher
#892 [12:35] <Creeper7> Absol do you need my pc specs
#893 [12:36] <Creeper7> tyteen4a03 do you need pc specs
#894 [12:36] <tyteen4a03> Creeper7: not at the moment
#895 [12:36] <Creeper7> ok
#896 [12:36] <Creeper7> tell me when you need them
#897 [12:36] <Creeper7> mc is just loading
#898 [12:37] <Creeper7> MC HAS LOADED!
#899 [12:37] <Creeper7> thank you to all of you
#900 [12:37] <Creeper7> Have a nice day guys! Thank you so much!
#901 [12:38] <Creeper7> :)
#902 [12:38] * Creeper7 [webchat@cpc1-lich12-2-0-cust1777.3-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#903 [12:57] * Butweizer [webchat@cpe-70-93-122-222.natsow.res.rr.com] has joined #minecrafthelp
#904 [13:01] * Marc [webchat@97-97-202-210.res.bhn.net] has joined #minecrafthelp
#905 [13:01] <Marc> i cant log into minecraft at all
#906 [13:02] <Marc> i know my username and password for sure
#907 [13:02] <Marc> reset password
#908 [13:02] <Marc> still cant log in
#909 [13:02] <Butweizer> played yesterday tried login today password area blank used written down password didnt work reset password still invalid.what now?
#910 [13:03] <Marc> same
#911 [13:03] <Marc> exact same thing happening to me
#912 [13:04] <Butweizer> hmm.i had remeber me check too
#913 [13:05] <Marc> what?
#914 [13:06] <Butweizer> long u been waiting?
#915 [13:09] <Butweizer> help with login if possible
#916 [13:12] * Marc [webchat@97-97-202-210.res.bhn.net] has quit. (Quit: webchat.esper.net)
#917 [13:13] * QuickScythe [webchat@173-16-101-38.client.mchsi.com] has joined #minecrafthelp
#918 [13:13] <QuickScythe> I can't log into my Minecraft account, can someone help me?
#919 [13:14] * grammy [webchat@c-73-255-86-170.hsd1.tx.comcast.net] has joined #minecrafthelp
#920 [13:15] <grammy> i was trying to find a way to load the new mincraft launcher and now I only get the page wanting to know my password can no longer play game.
#921 [13:19] <QuickScythe> grammy, can you log in?
#922 [13:19] <QuickScythe> Or is it telling you auth error or something
#923 [13:20] * Vetlers [webchat@248.112.45.31.customer.cdi.no] has joined #minecrafthelp
#924 [13:20] <Vetlers> I can't log into my account or change password
#925 [13:20] <Vetlers> plz help
#926 [13:20] <QuickScythe> Vetlers, me to
#927 [13:21] <Butweizer> could u guys play yesterday?
#928 [13:21] <Vetlers> havent played in half a year
#929 [13:21] <QuickScythe> I could
#930 [13:22] <QuickScythe> Why is my text grayed out?
#931 [13:23] * grammy [webchat@c-73-255-86-170.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#932 [13:24] <Vetlers> last time i played i migrated
#933 [13:29] * Harvey [webchat@cpc76262-cosh15-2-0-cust993.6-1.cable.virginm.net] has joined #minecrafthelp
#934 [13:29] <Harvey> Please help
#935 [13:29] <Harvey> i do believe my minecraft has been hacked
#936 [13:29] <Harvey> please help
#937 [13:31] <QuickScythe> Harvy
#938 [13:31] <QuickScythe> It's Mojang
#939 [13:32] * Harvey [webchat@cpc76262-cosh15-2-0-cust993.6-1.cable.virginm.net] has quit. (Client Quit)
#940 [13:32] * thelounge43 [webchat@host-156.204.196.138-static.tedata.net] has joined #minecrafthelp
#941 [13:33] <Butweizer> Quick what about mojang?
#942 [13:34] <QuickScythe> What about them? I have been on most of their sites, and I am even in a chat with a Microsoft agent trying to solve this, and still nothing
#943 [13:34] <QuickScythe> Are you able to log in, Butweizer?
#944 [13:34] <Butweizer> nope
#945 [13:34] <Butweizer> invalid
#946 [13:35] <QuickScythe> Weird. Mojang says everything is working, and so does their API, but it isn't lmao
#947 [13:35] <QuickScythe> https://help.mojang.com
#948 [13:35] * thelounge43 [webchat@host-156.204.196.138-static.tedata.net] has quit. (Client Quit)
#949 [13:35] <Butweizer> did sent email to support
#950 [13:35] <QuickScythe> Yep
#951 [13:36] <Butweizer> if there is alot of this happening . might b awhile for answer
#952 [13:45] <QuickScythe> It's up again
#953 [13:46] <Butweizer> What?
#954 [13:46] <Vetlers> no it's not
#955 [13:46] <QuickScythe> I got in just now
#956 [13:46] <QuickScythe> http://prntscr.com/jl9u5w
#957 [13:46] <Vetlers> i think i just fucked up my account
#958 [13:46] <Absol> Vetlers: Please keep it civil
#959 [13:47] <Vetlers> i screwed up
#960 [13:47] <Vetlers> think i tried to reset password too many times
#961 [13:47] <QuickScythe> If so, you just have to wait an hour
#962 [13:47] <Butweizer> Then reset or what?
#963 [13:48] <QuickScythe> You must have throttled your login attempts
#964 [13:48] <QuickScythe> http://prntscr.com/jl9uxx
#965 [13:48] <QuickScythe> Vetlers ^
#966 [13:49] <Vetlers> ye i tried that
#967 [13:49] <QuickScythe> What did it tell you?
#968 [13:49] <Butweizer> Ya i reset at 8 and still said invalid
#969 [13:49] <Butweizer> 8am
#970 [13:50] <QuickScythe> I've only been trying to play for 45 minutes. Maybe I just didn't throttle anything.
#971 [13:51] <QuickScythe> I am going to log out and see if I can still log in
#972 [13:51] <Butweizer> luck
#973 [13:51] <QuickScythe> If I still can I'll try a few more tests and see if I can figure out why you guys can't get in
#974 [13:51] * Paul [webchat@host-37-190-234-34.dynamic.mm.pl] has joined #minecrafthelp
#975 [13:52] <Butweizer> thx
#976 [13:53] <QuickScythe> I was kicked out lol. I guess I tried logging in at just the right time earlier
#977 [13:54] <QuickScythe> It annoys me that it doesn't even try and connect to the servers before saying invalid
#978 [13:55] <Butweizer> invalid username or password?
#979 [13:56] <QuickScythe> Yes
#980 [13:56] <QuickScythe> But I just got back in
#981 [13:56] * Muijf [webchat@ip9135db41.speed.planet.nl] has joined #minecrafthelp
#982 [13:56] <QuickScythe> Butweizer, what region do you live in?
#983 [13:57] <QuickScythe> Contentent*
#984 [13:57] <Muijf> Wait I cannot login? I live in the Netherlands ^^
#985 [13:57] <QuickScythe> Continent**
#986 [13:57] <Butweizer> north america
#987 [13:57] <Muijf> Anyone knows if theres an issue there?
#988 [13:57] <QuickScythe> Muijf everyone is having that issue right now
#989 [13:57] <Muijf> Oh srsly?
#990 [13:57] <Muijf> Just everyone?
#991 [13:57] <Butweizer> only/
#992 [13:58] <Paul> Hello. You say that incorect password or emaila and not logged in Minecraft ?
#993 [13:58] <QuickScythe> Almost. I have gotten in twice by putting in my log in info every 5 minutes and eventually it le me in
#994 [13:58] <QuickScythe> I think Mojang's office is closed rn
#995 [13:58] * Aaron [webchat@2.30.60.24] has joined #minecrafthelp
#996 [13:59] <Muijf> mhm. You also cannot send password reset requests
#997 [13:59] <Muijf> It just doesn't come through
#998 [13:59] <Aaron> Hey, I am unable to log into my account?
#999 [13:59] <Butweizer> im thinking password
#1000 [13:59] <Muijf> Yeah everyone seems like it
#1001 [13:59] <Aaron> I have changed my password but it still doesn't let me
#1002 [13:59] <Muijf> Aaron
#1003 [13:59] <Paul> My daughter has such a problem now
#1004 [13:59] <Aaron> Pardon?
#1005 [13:59] <Muijf> Everyone has that issue it seems
#1006 [13:59] <Muijf> So nothing strange
#1007 [13:59] <Aaron> Oh okay
#1008 [13:59] <Aaron> So no one can log in?
#1009 [14:00] <Muijf> I believe some particular continents
#1010 [14:00] <Aaron> Oh
#1011 [14:00] <Vetlers> well my friends is playing right now
#1012 [14:00] <Vetlers> but i cant
#1013 [14:00] <Butweizer> kind of like that comcast thing with rift awhile back
#1014 [14:01] <Aaron> Well, Do you know when we will be able to log back in?
#1015 [14:01] <Muijf> I also have a lot of connection issues on other programs today
#1016 [14:01] <Muijf> It annoys me
#1017 [14:01] <Vetlers> no, and they are very slow to respond to emails
#1018 [14:01] <Paul> My one daughter plays and the other daughter sits next and can not play:>
#1019 [14:01] <Butweizer> heard that
#1020 [14:02] <Aaron> Well rip us playing :/
#1021 [14:02] <Aaron> I am tryna get my network finished
#1022 [14:02] <Muijf> https://gyazo.com/b77d80835580e8a7681ff28e07e66433
#1023 [14:02] <Muijf> lol nice
#1024 [14:03] <Aaron> I can't work in it as I can't log in
#1025 [14:03] <QuickScythe> Liessssssss Muijf
#1026 [14:03] <Muijf> Ikr
#1027 [14:03] <Aaron> Does mojang know about this issue?
#1028 [14:03] <Muijf> Of course they do
#1029 [14:04] <Muijf> They got like 10k emails by now
#1030 [14:04] <Aaron> So they are trying to fix it?
#1031 [14:04] <Paul> :>
#1032 [14:04] <Muijf> I believe yes.
#1033 [14:04] <Muijf> Let me check some stuff
#1034 [14:05] <Muijf> Hmm nothing about it
#1035 [14:06] <Aaron> huh
#1036 [14:07] <Muijf> It started 4 hours ago
#1037 [14:07] <Muijf> Still no fix
#1038 [14:07] <Muijf> They said they fixed it though
#1039 [14:08] <Paul> Ok. My daughter is already working. She can log in :) Hurray :)
#1040 [14:08] <Vetlers> yes it works now
#1041 [14:08] * SmoQinator [webchat@p2E5886BD.dip0.t-ipconnect.de] has joined #minecrafthelp
#1042 [14:08] * QuickScythe [webchat@173-16-101-38.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#1043 [14:09] <Muijf> Not for me
#1044 [14:09] <Muijf> ¯\_(ツ)_/¯
#1045 [14:10] <Aaron> Yea
#1046 [14:10] <Aaron> Not working for me either
#1047 [14:12] <Aaron> Ughh
#1048 [14:12] <Aaron> Anyone know if they are going to fix this soon?
#1049 [14:13] <SmoQinator> Hi, I posted here about 2h ago, changed my PW and tried to log in, again no success.
#1050 [14:13] <Aaron> Same here man
#1051 [14:13] <Paul> Ok i check it, and my daugter plays, thank you for help and good night :)
#1052 [14:13] <Butweizer> dang im in luck guys
#1053 [14:13] <Aaron> How?!
#1054 [14:14] <Butweizer> just tried to login
#1055 [14:14] <SmoQinator> Now I cannot even log into the website, keep saying Error! Unknown e-mail address or password.
#1056 [14:14] <Aaron> Yep same
#1057 [14:14] * Paul [webchat@host-37-190-234-34.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#1058 [14:15] <Butweizer> hope u all get in soon.later
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#1060 [14:15] * xBlockishTrain [webchat@ip5658fbec.direct-adsl.nl] has joined #minecrafthelp
#1061 [14:15] * SyncedZeph [webchat@host-176-33-254-11.reverse.superonline.net] has joined #minecrafthelp
#1062 [14:15] <SyncedZeph> I can't log into minecraft
#1063 [14:15] <SyncedZeph> I've tried to reset my password and waited for an hour
#1064 [14:16] <Aaron> Yep same
#1065 [14:16] <SyncedZeph> Its a problem with either my network or my computer.
#1066 [14:16] <SyncedZeph> When I asked my brother who lives in another place to log in.
#1067 [14:16] <SyncedZeph> He could.
#1068 [14:16] <SyncedZeph> But I can't.
#1069 [14:16] <SyncedZeph> Help?
#1070 [14:17] <Aaron> I can't log in
#1071 [14:17] <xBlockishTrain> I've got the same issue
#1072 [14:17] <SyncedZeph> Hmph...
#1073 [14:17] <SyncedZeph> Lets find our solution.
#1074 [14:17] <SyncedZeph> Let me Note: I've tried port forwarding and changing my ip
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#1076 [14:18] <Muijf> Problem with their database
#1077 [14:18] <Muijf> ¯\_(ツ)_/¯
#1078 [14:18] <Aaron> Yea
#1079 [14:18] <SyncedZeph> But on another device it works.
#1080 [14:18] <SyncedZeph> And I checked twitter for any update things.
#1081 [14:18] <SyncedZeph> I think no...
#1082 [14:19] * SyncedZeph is now known as AAnonymous
#1083 [14:20] <xBlockishTrain> Suddenly it seems to work for me now
#1084 [14:20] <AAnonymous> Let me try too.
#1085 [14:20] <AAnonymous> Nope!
#1086 [14:22] <Aaron> Nope not working
#1087 [14:22] <xBlockishTrain> I think trying to be patient is the solution.
#1088 [14:23] <xBlockishTrain> Good luck you all!
#1089 [14:23] <Aaron> We have been
#1090 [14:23] <AAnonymous> Patience...
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#1092 [14:23] <AAnonymous> Alright... The Kung Fu Panda Way.
#1093 [14:23] <AAnonymous> Inner peace....
#1094 [14:23] <AAnonymous> Inner Peace...
#1095 [14:24] <AAnonymous> Can't locate peace without an account.
#1096 [14:27] <Aaron> Hurry up Mojang
#1097 [14:27] <Aaron> Can you guys log in yet/
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#1099 [14:32] * crystonyx [webchat@173-31-25-49.client.mchsi.com] has joined #minecrafthelp
#1100 [14:32] <Aaron> I still can't log in
#1101 [14:33] <crystonyx> Get message "unknown username or password" whenever trying to log in. reset the password through my email and tried again and still unable to login
#1102 [14:33] <crystonyx> both in client and on mojangs website am unable to login
#1103 [14:35] <Aaron> Yep same
#1104 [14:38] <SmoQinator> yay, I logged in successfully. Resetting my Passwort AGAIN worked for me.
#1105 [14:39] * alwaysincorrect [webchat@p5DC7D1F6.dip0.t-ipconnect.de] has joined #minecrafthelp
#1106 [14:40] <Aaron> Really?
#1107 [14:40] <crystonyx> Ive reset twice. Only thing left to do is wait an hour and try again it seems
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#1109 [14:40] <alwaysincorrect> invalid ip = password always incorrect? :/
#1110 [14:40] <Aaron> Yep same
#1111 [14:41] <Cardon> OOOOkay good too see im not the only one here with that issue
#1112 [14:41] <alwaysincorrect> i know now, there's a 30m-1h time limit with 3 incorrect pw inputs, but if you reset the pw and it's always wrong... well....
#1113 [14:42] <Aaron> Aye it worked!
#1114 [14:42] <Cardon> Tried waiting like the page says changd PW twice now and it still tells me that accountname or password are wrong
#1115 [14:42] <Aaron> Just wait I did and now mine works
#1116 [14:42] <Aaron> Thanks guys, Best of luck
#1117 [14:43] <alwaysincorrect> ty!
#1118 [14:43] <Cardon> Bye Aaron and thank you
#1119 [14:43] <Cardon> Bye Aaron and thank you
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#1121 [14:44] <Cardon> Guess i play the waiting game then til 10:50 and try again then with reset and so on
#1122 [14:44] <alwaysincorrect> then it would mean.... wait this one out and hope?
#1123 [14:44] <Cardon> Least thats what im getting so far
#1124 [14:44] <alwaysincorrect> well good luck then and have fun i'll go wait that hour out too then, thank you
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#1127 [14:45] <Cardon> It worked all just fine yesterday and today when i tired to log in nothing
#1128 [14:45] <Cardon> Okay best of luck to you :)
#1129 [14:45] <sean> They said the issue was fixed 5 hours ago but I still can't login.
#1130 [14:46] <Cardon> Appearantly after 3 failed attempts you cant log in for like an hour so try to wait for an hour then go change your password and then try to log in with that least thats what ive got so far and for leat one other dude it worked
#1131 [14:47] * Alamanack [webchat@d75-157-75-227.bchsia.telus.net] has joined #minecrafthelp
#1132 [14:47] <Alamanack> cant log into my account
#1133 [14:48] <Alamanack> can you help ?
#1134 [14:48] <sean> Does it cap at that? I've had more than 3 failed attempts...
#1135 [14:48] <Cardon> From what i heard so far after 3 failed login attempts you cant log in for about an hour what i read so far said to wait for an hour then change your password and try again
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#1137 [14:48] <sean> I think I'll just wait an hour and then see where that gets me.
#1138 [14:48] <Cardon> Id just count an hour from your last try
#1139 [14:49] <Alamanack> i tried that still couldnt log in
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#1145 [14:50] <Alamanack> i waited an hour changed my password and then tried to log in and it still didnt work
#1146 [14:50] <SomeNigWhoCantLogIn> Yeah my account is also fucked
#1147 [14:50] <Absol> SomeNigWhoCantLogIn: Please keep it civil
#1148 [14:50] <SomeNigWhoCantLogIn> Sure.
#1149 [14:50] <crystonyx> I read it could be 30m-4hours
#1150 [14:51] <crystonyx> dunno how recent that knowledge is
#1151 [14:51] <SomeNigWhoCantLogIn> ive waited 2 hours in a row and its still broken
#1152 [14:51] <Cardon> I got no clue on the page i read the issue was fixed like 5 hours ago but still :/
#1153 [14:51] <SomeNigWhoCantLogIn> On the Mojang Twitter it says they "Fixed" Auth issues
#1154 [14:51] <Alamanack> Absol can you help me log in ?
#1155 [14:52] <SomeNigWhoCantLogIn> nobody here is going to help us, useless fake chat lol
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#1158 [14:53] <Cardon> Didnt like someone write on twitter that it still is broken? im pretty sure lots of ppl more then just us gonnah ave the problem
#1159 [14:54] <Alamanack> Absol iv done all the required steps to log in but it still keeps me out saying wrong password or username
#1160 [14:56] <Alamanack> could a op answer me instead of ignoring us
#1161 [14:57] <Alamanack> useless chat
#1162 [14:57] <Alamanack> bye by guys and gals best of luck
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#1165 [15:00] <Cardon> Jammey Lewis(Just another User) on facebook says "same, apparently they fixed the issue on there end but if you tried to many times to log in you are locked out for 24 hours." can someone from the Staff confirm that?
#1166 [15:02] <PotatoGrant> Hello! I'm having trouble logging in. The launcher error was that my email or password was incorrect, so i checked the email and tried a couple of passwords. Nothing worked, so i reset my password. The new password (that i just reset) doesn't work either.
#1167 [15:02] * MegaBossKris [webchat@pool-100-15-2-8.washdc.fios.verizon.net] has joined #minecrafthelp
#1168 [15:03] <MegaBossKris> I am the mother and since gmail has denied his acct we cannot get into it to change anything or reset his password. He has been doing this for years and we paid money for this so what can i do to change his email?
#1169 [15:04] <PotatoGrant> Do you know how many failed attempts are required to lock your account? I tried 5 times before resetting the password.
#1170 [15:04] <Cardon> Mojang is havin auth issues atm worst case you gotta wait 24 Hours when ur lucky just like an hour change pw and try then but i havnt heard anything here yet about the problem
#1171 [15:04] <Cardon> Ive read that it takes 3 failed attempts
#1172 [15:04] <PotatoGrant> well
#1173 [15:04] <PotatoGrant> darn
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#1175 [15:05] <PotatoGrant> Thanks!
#1176 [15:05] <Cardon> Your welcome
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#1180 [15:08] * Cardon is now known as CardonDeck
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#1184 [15:16] <AAnonymous> Still can't log in...
#1185 [15:16] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has joined #minecrafthelp
#1186 [15:16] <CardonDeck> Mojang is facing authentification issues atm in worst case you gotta wait 24 Hours when but ur lucky just like an hour change your password and try it then but i havnt heard anything official here yet about the problem but im sure they are working on it
#1187 [15:17] <AAnonymous> O-kay...
#1188 [15:17] <AAnonymous> Aight.. Just gonna try tomorrow when I come back from school.
#1189 [15:18] <CardonDeck> Yeah im sure its gonna work by then
#1190 [15:24] * caique [webchat@201.6.135.164] has joined #minecrafthelp
#1191 [15:26] <caique> Hi, how are you? Pixel Format Not Accelerated
#1192 [15:27] <CardonDeck> Hello so far so good and how are you oing?
#1193 [15:27] <CardonDeck> *doing
#1194 [15:29] <caique> Hi, how are you? Pixel Format Not Accelerated
#1195 [15:30] <CardonDeck> Hello so far so good and how are you doing?
#1196 [15:31] <caique> I am fine
#1197 [15:31] <CardonDeck> Thats good to hear you having issues with ur Pixel Format?
#1198 [15:34] <CardonDeck> Pixel Format Not Accelerated is an error message thats commonly caused by outdated video card drivers. To fix this, you generally need to update your video card drivers
#1199 [15:35] <caique> And how do I do this?
#1200 [15:36] * MCP [webchat@p5DDFE97F.dip0.t-ipconnect.de] has joined #minecrafthelp
#1201 [15:36] <CardonDeck> Hold your Windows key then hit R together, to bring up a run dialogue type "dxdiag" in the Run window and press enter
#1202 [15:36] <CardonDeck> When a DxDiag window opens, browse to the 'Display' tab. Look for the Name and Manufacturer name part.
#1203 [15:37] <CardonDeck> Once you have found this, look for your manufacturer in the table below and go to their "Auto-Detector" site and scan your computer for any out-of-date drivers.
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#1206 [15:39] <caique> ok
#1207 [15:40] <CardonDeck> If one is found, please install the update and then try again if that doesnt help you can visit this site to look for further help http://hopper.minecraft.net/help/pixel-format-not-accelerated/
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#1210 [15:44] <Mijin> So I keep changing my Mojang password and every time I try to log in again it just tells me I have the wrong password
#1211 [15:44] <Mijin> any suggestions?
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#1214 [15:55] * ZaharS [webchat@pool-108-16-240-37.phlapa.fios.verizon.net] has joined #minecrafthelp
#1215 [15:55] <ZaharS> Help I try reseting password from email but it says wrong email
#1216 [15:55] * Muijf [webchat@ip9135db41.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#1217 [15:55] <ZaharS> and my password is blocked
#1218 [15:56] <ZaharS> I cannot log into minecraft luancher
#1219 [15:56] * Boueetoile [webchat@d4-50-140-36.try.wideopenwest.com] has joined #minecrafthelp
#1220 [15:56] <Mijin> ZaharS im having the same issue, apparently many people are. No help will be found here.
#1221 [15:56] * Boueetoile [webchat@d4-50-140-36.try.wideopenwest.com] has quit. (Client Quit)
#1222 [15:56] <ZaharS> what can i do?
#1223 [15:57] <Mijin> wait and hope they fix it I guess
#1224 [15:57] <Mijin> https://twitter.com/MojangStatus?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fhelp.mojang.com%2F
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#1227 [15:59] <MEKA_Activated> Hey guys. I'm Having a problem logging in. I just changed my In Game Name and it told me to log out and log back in so I did. but it didn't let me log back in it said wrong username or password. I know I typed it in right but I changed the password anyway. Now its saying that even that's wrong and now its saying that for both the launcher and its s
#1228 [15:59] <MEKA_Activated> aying Unknown Email or password on Mojang.com. Does anyone know what the problem is? Thanks for the help
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#1230 [16:02] * Aura [webchat@d23-16-21-212.bchsia.telus.net] has joined #minecrafthelp
#1231 [16:03] <thelounge87> Minecraft my computer is saying that my minecraft doesn't have java: Users/Anthonysa2005/Desktop/Minecraft.app/Contents/runtime/jre-x64/1.8.0_74/bin/java
#1232 [16:03] * thelounge66 [webchat@pool-108-16-240-37.phlapa.fios.verizon.net] has joined #minecrafthelp
#1233 [16:03] <Aura> Hello. Im having some issues with logging in and Im not sure what to do. I keep using the correct login information but it keeps saying "Error! Unknown e-mail address or password. " and im not sure what to do
#1234 [16:03] <MEKA_Activated> Im having the same problem Aura
#1235 [16:04] <Aura> I dunno what to do. :(
#1236 [16:05] <MEKA_Activated> Neither do I it was right after I changed my in game name and now im having all these problems
#1237 [16:05] <Mijin> no one here is responding because many are having the same issue
#1238 [16:05] <Mijin> they should set the topic to the twitter page or something
#1239 [16:05] <Mijin> https://twitter.com/MojangStatus?ref_src=twsrc%5Etfw&ref_url=https%3A%2F%2Fhelp.mojang.com%2F
#1240 [16:05] <thelounge66> I'm having some issues with logging in and I'm not sure what to do. I keep using the correct login information but it keeps saying "Error! Unknown e-mail address or password.". Then when I go to help page it says "Incorrect email address". HELP ME!!!!!!!
#1241 [16:05] <Mijin> Im having the same issue too
#1242 [16:05] <thelounge66> I see you read fast
#1243 [16:05] <thelounge66> are you a bot?
#1244 [16:06] <Mijin> lol I was typing that before you commented
#1245 [16:06] <Mijin> we're all having that issue
#1246 [16:06] <Mijin> Their authentication system is broken
#1247 [16:07] * Aura [webchat@d23-16-21-212.bchsia.telus.net] has quit. (Client Quit)
#1248 [16:07] <thelounge66> I also have orange screen after I downloaded minecraft
#1249 [16:07] <thelounge66> right after It downloaded
#1250 [16:08] <MEKA_Activated> this is depressing I just want to play some friggin hypixel
#1251 [16:08] * thelounge87 [webchat@client-201.240.37.20.speedy.net.pe] has quit. (Quit: webchat.esper.net)
#1252 [16:08] <thelounge66> same
#1253 [16:08] <Mijin> sounds like an unrelated monitor problem probably thelounge66
#1254 [16:08] <thelounge66> No
#1255 [16:08] <thelounge66> It just downloaded mc
#1256 [16:08] <thelounge66> it cant happen
#1257 [16:08] <thelounge66> I have a laptop too
#1258 [16:11] <thelounge66> anyone????
#1259 [16:11] <thelounge66> #minecrafthelp help
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#1262 [16:20] * halokid687 [webchat@c-73-76-192-73.hsd1.tx.comcast.net] has joined #minecrafthelp
#1263 [16:20] <halokid687> Hallo
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#1265 [16:21] <halokid687> My launcher kicked me out and didn't accept my password so I reset it twice and both time's it's both recounted the password as Invalid
#1266 [16:21] <tyteen4a03> !message Mojang is currently experiencing login issues - they are currently investigating. There is NO ETA when this will be fixed. Please be patient while they fix this issue.
#1267 [16:21] <halokid687> Thx
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#1270 [16:23] <thelounge66> How can i be operator????
#1271 [16:23] <tyteen4a03> thelounge66: you cannot
#1272 [16:23] <thelounge66> then how are you
#1273 [16:24] <tyteen4a03> thelounge66: I'm fine
#1274 [16:24] <Chainball> Hellooo? I have a question pertaining to an issue with having my game run
#1275 [16:24] * thelounge23 [webchat@c-66-31-163-84.hsd1.ma.comcast.net] has joined #minecrafthelp
#1276 [16:25] <thelounge23> boy my realms aren't working
#1277 [16:25] <thelounge23> what do i do
#1278 [16:25] <thelounge23> please help
#1279 [16:26] <tyteen4a03> thelounge23: if you're not able to invite users, this is a known issue and is being looked into
#1280 [16:26] <tyteen4a03> !message Mojang is currently experiencing issues with logging in and inviting users to realms - they are currently investigating. There is NO ETA when this will be fixed. Please be patient while they fix this issue.
#1281 [16:26] <tyteen4a03> !message Mojang is currently experiencing issues with logging in and inviting users to realms - they are currently investigating. There is NO ETA when this will be fixed. Please be patient while they fix this issue.
#1282 [16:26] * Chainball [webchat@c-174-49-185-63.hsd1.pa.comcast.net] has left #minecrafthelp
#1283 [16:27] <thelounge23> thank u my sweet child
#1284 [16:28] * jankielh [webchat@178.252.39.22.internetia.net.pl] has joined #minecrafthelp
#1285 [16:30] <jankielh> password to my acount mojang is failed - i cant change password
#1286 [16:31] <tyteen4a03> jankielh: Mojang is currently experiencing issues with logging in and inviting users to realms - they are currently investigating. There is NO ETA when this will be fixed. Please be patient while they fix this issue.
#1287 [16:31] <jankielh> may email adress: jasiu.hajdarowicz@o2.pl
#1288 [16:31] * MEKA_Activated [webchat@107-136-197-156.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1289 [16:37] <jankielh> i cant change my password in mojang acount, tell me why?
#1290 [16:37] * Joey [webchat@c-73-129-154-236.hsd1.md.comcast.net] has joined #minecrafthelp
#1291 [16:37] <Joey> hi
#1292 [16:37] <Joey> i need help bad
#1293 [16:38] <jankielh> password to my acount mojang is failed - i cant change password
#1294 [16:38] <tyteen4a03> jankielh: Mojang is currently experiencing issues with logging in and inviting users to realms - they are currently investigating. There is NO ETA when this will be fixed. Please be patient while they fix this issue.
#1295 [16:39] <jankielh> what is " NO ETA" ?
#1296 [16:39] <Joey> My email was deleted that was hooked up 2 minecraft and now it wont let me log in i can switch the emails but i cant rember favorite movie pets name ect
#1297 [16:40] <Joey> HELLO?!?!?!?!?
#1298 [16:40] <Joey> My email was deleted that was hooked up 2 minecraft and now it wont let me log in i can switch the emails but i cant rember favorite movie pets name ect f
#1299 [16:40] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#1300 [16:40] <tyteen4a03> ?? eta
#1301 [16:41] <tyteen4a03> jankielh: estimated time of being fixed
#1302 [16:41] <tyteen4a03> ??> Joey account/send-email
#1303 [16:41] <Absol> Joey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1304 [16:41] <Absol> Joey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1305 [16:42] <Joey> what do u mean trans action id
#1306 [16:44] <Joey> HELP!!!!!!!!!!!!!!!!!!!!!!!!! Please
#1307 [16:45] <Joey> Im fing sewing minecraft if i dont get some help i put %1000 orth into purchases I WANT SOME HELP NOW
#1308 [16:45] <Joey> $1000
#1309 [16:46] <Joey> AND IM NOT STARTING OVER
#1310 [16:46] * Mijin [webchat@97-84-240-108.dhcp.sgnw.mi.charter.com] has quit. (Quit: webchat.esper.net)
#1311 [16:46] <Joey> hey
#1312 [16:47] <GreyVulpine> There's nothing we can do for you here.
#1313 [16:47] <Joey> where do i go
#1314 [16:47] <GreyVulpine> As stated, use the link above
#1315 [16:47] <Joey> THE ARTICLES ARENT HELPING
#1316 [16:47] <tyteen4a03> Joey: when did you purchase Minecraft?
#1317 [16:48] <Joey> a few monthes back
#1318 [16:48] <tyteen4a03> Joey: how did you pay for it? by PayPal or credit card?
#1319 [16:48] <Joey> Credit card
#1320 [16:48] <Joey> master
#1321 [16:48] <tyteen4a03> ??> Joey account/trans-id/braintree
#1322 [16:48] <Absol> Joey: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#1323 [16:48] <Absol> Joey: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#1324 [16:48] <tyteen4a03> ??> Joey account/send-email
#1325 [16:48] <Absol> Joey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1326 [16:48] <Absol> Joey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1327 [16:49] <thelounge66> Can I be operator?
#1328 [16:49] <Joey> how do i know mine
#1329 [16:49] <Joey> cause i dont
#1330 [16:49] * Lord_Ralex kicked thelounge66 from #minecrafthelp (Reason: helounge66 :No)
#1331 [16:50] <tyteen4a03> Joey: do you have the credit card with you?
#1332 [16:50] <Joey> yes
#1333 [16:50] <tyteen4a03> Joey: leave the transaction ID blank and provide with Mojang: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#1334 [16:50] * Motherfer [webchat@pool-108-16-240-37.phlapa.fios.verizon.net] has joined #minecrafthelp
#1335 [16:50] <Motherfer> Can I be operator?
#1336 [16:50] <GreyVulpine> No.
#1337 [16:50] <tyteen4a03> !kb Motherfer No
#1338 [16:50] * GreyBot kicked Motherfer from #minecrafthelp (Reason: otherfer :<Kicks:1570>)
#1339 [16:51] <tyteen4a03> GreyVulpine: sometimes I forget your bot does not pass on the kick message
#1340 [16:51] <tyteen4a03> then I realised I haven't used your bot in like, 3 years
#1341 [16:51] <Joey> i dont know esact date though
#1342 [16:51] <tyteen4a03> Joey: an estimate is fine; alternatively check your credit card statements
#1343 [16:51] <Joey> ok
#1344 [16:51] <Joey> ill be back soon
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#1346 [17:01] * Ki0bel [webchat@80.12.27.172] has joined #minecrafthelp
#1347 [17:02] <Ki0bel> Hello, I can't confirm my identity with the question because the website "https://account.mojang.com/me/challenge" doesn't save my new answers.
#1348 [17:03] <tyteen4a03> ??> Ki0bel account/send-email
#1349 [17:03] <Absol> Ki0bel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1350 [17:03] <Absol> Ki0bel: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1351 [17:03] * jankielh [webchat@178.252.39.22.internetia.net.pl] has quit. (Quit: webchat.esper.net)
#1352 [17:04] <Ki0bel> I have sended an email, an i clicked on the link. I changed my questions, but the website do nothnig
#1353 [17:05] * jankielh [webchat@178.252.39.22.internetia.net.pl] has joined #minecrafthelp
#1354 [17:05] <tyteen4a03> Ki0bel: wait for Mojang to reply to your email then
#1355 [17:06] * Enna1 [webchat@ppp118-210-159-239.bras1.adl6.internode.on.net] has joined #minecrafthelp
#1356 [17:06] <Ki0bel> Thank you, have a good night !
#1357 [17:08] <Enna1> hello thank you I was having trouble logging in But I see with the message a lot are. i tried to reset password but i cant use that either. Hope the issue is resolved soon Cheers Enna1
#1358 [17:08] <Ki0bel> I have the same problem
#1359 [17:09] <Ki0bel> I think it's a general problem of Mojang
#1360 [17:10] <jankielh> I have the same problem in my account
#1361 [17:10] <Ki0bel> Try to connect on the website of Mojang
#1362 [17:11] <Ki0bel> It's works
#1363 [17:12] <Enna1> Mine still didnt
#1364 [17:13] <jankielh> on the website of Mojang is : Error! Unknown e-mail address or password.
#1365 [17:14] <jankielh> i cant change my password
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#1367 [17:16] * Bridgett [webchat@99-25-84-2.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1368 [17:16] <Bridgett> Can someone help me please?
#1369 [17:17] <Bridgett> CAN SOMEONE PLEASE HELP ME
#1370 [17:17] * Jack [webchat@206-53-195-42.jagcom.net] has joined #minecrafthelp
#1371 [17:17] * Jack is now known as Guest36102
#1372 [17:18] <tyteen4a03> Bridgett: yes?
#1373 [17:18] <Guest36102> Hello, I am having and issue when I try to log in to the demo version of the game on a Macbook Air. I get a picture of a green person, and it says that I appear to be offline. When I click PLAY DEMO, it says LAUNCH FAILED.
#1374 [17:18] <Bridgett> Hi I`ve been trying for the past hour to login to Minecraft via the launcher and nothing is working
#1375 [17:18] <Enna1> Finally worked getting into mojong site but still cant log into minecraft. it must take longer to register than it used to...
#1376 [17:20] <tyteen4a03> Guest36102: see Absol's notice
#1377 [17:20] * Guest36102 is now known as Jack
#1378 [17:20] * Jack is now known as Jack1185
#1379 [17:21] <jankielh> i logged in to my account mojang
#1380 [17:21] <Jack1185> I am able to log in on other machines and other networks.
#1381 [17:21] <jankielh> great
#1382 [17:21] <jankielh> i changed password
#1383 [17:21] <Bridgett> I`ve reset my password multiple times and nothing works
#1384 [17:22] <Bridgett> I`ve even used my old passwords
#1385 [17:22] <tyteen4a03> Bridgett: see Absol's notice
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#1387 [17:22] * SyndiProject [webchat@p5B20C56B.dip0.t-ipconnect.de] has joined #minecrafthelp
#1388 [17:23] <SyndiProject> I have trouble doing my Security Questions!!
#1389 [17:23] <Jack1185> I am wondering if my issue may have something to do with a firewall block. Is there a specific website the launcher needs to access to download the latest version for the demo?
#1390 [17:24] <tyteen4a03> SyndiProject: see Absol's notice
#1391 [17:24] <tyteen4a03> Jack1185: Amazon S3
#1392 [17:25] <tyteen4a03> Jack1185: also, http://launchermeta.mojang.com/
#1393 [17:25] <SyndiProject> Oh ok Thanks alot!
#1394 [17:26] * Aura [webchat@d23-16-21-212.bchsia.telus.net] has joined #minecrafthelp
#1395 [17:26] <Aura> have this issue with the logging in fixed?
#1396 [17:26] <Jack1185> is the Amazon S3 URL "s3.amazonaws.com"?
#1397 [17:27] <tyteen4a03> Jack1185: yup
#1398 [17:27] <tyteen4a03> Aura: no
#1399 [17:27] <Aura> reeaaally? uug...
#1400 [17:29] * Rodo [webchat@86-42-85-52-dynamic.agg3.rtd.rsl-rtd.eircom.net] has joined #minecrafthelp
#1401 [17:29] <Joey> well thanks for nothing
#1402 [17:29] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#1403 [17:29] <Joey> now go fuck your self bitches
#1404 [17:29] <Absol> Joey: Please keep it civil
#1405 [17:29] * tyteen4a03 kicked Joey from #minecrafthelp (Reason: oey :bye then)
#1406 [17:30] <SyndiProject> Wow that was a little toxic from Joey
#1407 [17:30] <tyteen4a03> SyndiProject: typical 12 year old
#1408 [17:31] <SyndiProject> xD
#1409 [17:32] <Rodo> Hey, I'm having an issue trying to launch the game on one laptop but not another. The launcher will open but pressing play causes the launcher to crash or give me an unexpected error has cause a crash message. Any idea of the cause or a possible fix ?
#1410 [17:32] <tyteen4a03> ??> Rodo launcher/crash-log
#1411 [17:32] <Absol> Rodo: We need to see your crash log, which is created after a crash.
#1412 [17:32] <Absol> Rodo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1413 [17:33] <Rodo> Okay I'm on it.
#1414 [17:35] * Bridgett [webchat@99-25-84-2.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1415 [17:36] <Bridgett> tyteen4a03 It makes no sense for the abesol error to apply to me and not my dad or sister or grandpa
#1416 [17:36] <Rodo> There is no crash-reports folder in the folder.
#1417 [17:36] * Sythe334 [webchat@c-73-129-154-236.hsd1.md.comcast.net] has joined #minecrafthelp
#1418 [17:36] <Sythe334> hello
#1419 [17:37] <Sythe334> uh i need to change my minecraft email and i forgot my security questions so help
#1420 [17:37] <GreyVulpine> Sythe334 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1421 [17:37] <Jack1185> It looks like those URL's worked. You Rock tyteen4a03!
#1422 [17:37] <Sythe334> and i need to change because my old email was deleted
#1423 [17:38] <Sythe334> so the article wont help cause i cant find out how to change them
#1424 [17:38] <tyteen4a03> Bridgett: the keyword is *some*
#1425 [17:38] <tyteen4a03> Bridgett: also:
#1426 [17:38] <tyteen4a03> ??> Bridgett login/throttle
#1427 [17:38] <Absol> Bridgett: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1428 [17:38] <Absol> Bridgett: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1429 [17:38] <Sythe334> um im still here
#1430 [17:39] <GreyVulpine> Sythe334 - Go to the link:
#1431 [17:39] <GreyVulpine> Sythe334 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1432 [17:39] <Sythe334> listen that didnt work
#1433 [17:39] <GreyVulpine> Sythe334 - use the form in the lower half of the page to file a support ticket to mojang's customer support
#1434 [17:39] * Jack1185 [webchat@206-53-195-42.jagcom.net] has quit. (Quit: webchat.esper.net)
#1435 [17:40] <GreyVulpine> Sythe334 - They're the only ones who can help you with account issues. We cannot.
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#1441 [17:41] <MysteryBlockGuy> Well that answers my problem. But that doesn't help with the fact that I've changed my password 4 times trying to solve the problem...
#1442 [17:41] * Webchat_86049 [webchat@dsl-189-152-92-140-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1443 [17:41] <Joey> ok man u guys are being annoying the article do nothing but tell me what i know also im also sythe
#1444 [17:41] <Joey> sythe334
#1445 [17:42] * tyteen4a03 kicked Joey from #minecrafthelp (Reason: oey :Okay. Go get help somewhere else.)
#1446 [17:42] <MysteryBlockGuy> So I basically can't access my Minecraft until this issue is resolved, despite the that the world is locally stored??
#1447 [17:42] <Rodo> Is the crash-report folder possibly in a sub folder ?
#1448 [17:43] <tyteen4a03> Rodo: under .minecraft
#1449 [17:43] <tyteen4a03> Rodo: if it doesn't exist, do this:
#1450 [17:43] <tyteen4a03> ??> Rodo tools/hjt
#1451 [17:43] <Absol> Rodo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1452 [17:43] <Absol> Rodo: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1453 [17:43] <Bridgett> Sorry to keep on buggin ya`ll but can you explain to me why my Minecraft launcher just randomaly logs me out sometimes even thought I have it set to remeber me? It never did this before ya`ll merged with Microsoft is it something they inputed because that is why I`m in this situation to begin with
#1454 [17:43] <tyteen4a03> MysteryBlockGuy: yes, since the login token has probably expired
#1455 [17:44] <tyteen4a03> Bridgett: this issue happened before the microsoft purchase
#1456 [17:44] <SyndiProject> Bridgett The same happened to me!
#1457 [17:44] <MysteryBlockGuy> I finally managed to log in after my 10th attempt. Thanks for the help, more or less.
#1458 [17:45] <Bridgett> tyteen4a03 While I appreciate the fast responses and all I was just wondering why it does that? It does it more often now then ever
#1459 [17:46] <tyteen4a03> Bridgett: if you use 3rd party launchers, or switch computers often, this can happen
#1460 [17:46] <SyndiProject> Bridgett I still cannot log into my account
#1461 [17:47] * Rodo [webchat@86-42-85-52-dynamic.agg3.rtd.rsl-rtd.eircom.net] has quit. (Quit: webchat.esper.net)
#1462 [17:47] <Bridgett> tyteen4a03 I`ve never switched computers before and what do you mean by 3rd party launchers? I`m not launching it from steam even though you can do th at, I launch ir from the shortcut I have on my desktop screen that I got the very first tiem I downloaded this game
#1463 [17:48] <tyteen4a03> Bridgett: give this a try, when Mojang's login servers come back up:
#1464 [17:48] <tyteen4a03> ??> Bridgett win/reinst
#1465 [17:48] <Absol> Bridgett: You may need to reinstall the locally installed files that Minecraft puts into place.
#1466 [17:48] <Absol> Bridgett: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1467 [17:48] <Aura> my account is STILL not letting me log in >:U
#1468 [17:48] <tyteen4a03> Bridgett: you may have accidentally created multiple launcher profiles, causing MC to get confused
#1469 [17:49] <Bridgett> tyteen4a03 I only switched from the regular launcher to the Java version one cuz the whole changing versions thing was messing it up
#1470 [17:50] <tyteen4a03> Bridgett: what's "regular", and what's "Java one"?
#1471 [17:51] <Bridgett> Regular is the non-java versoin I got from ya`ll`s website and java version is like the Vanilla version that I use to have then I had to switch abck again recently
#1472 [17:51] <tyteen4a03> Bridgett: yeah, don't do that
#1473 [17:52] <tyteen4a03> Bridgett: only use the legacy launcher if you're regularly having issues with the new one
#1474 [17:53] <Bridgett> tyteen4a03 I`ve only ever had one launcher since ya`ll changed it I dont have the onld one
#1475 [17:53] <tyteen4a03> Bridgett: but you said you went back to the "Java one"?
#1476 [17:53] * evesquared [webchat@c-98-219-5-76.hsd1.ga.comcast.net] has joined #minecrafthelp
#1477 [17:55] <evesquared> my son's account is locked because we made too many attempts to reset his password, is there a way to get the lock lifted without waiting 24 hours as the mojang help site suggests?
#1478 [17:55] <Bridgett> I did. I originally had the very first launcher with the dirt block background and then I had to un-install the Java version cuz my PC at the time didnt run Java very well but when I got a better graphics card I redownloaded the Java version.
#1479 [17:56] <tyteen4a03> evesquared: Mojang's login servers are having issues at the moment, but on a normal day the lockout lasts for one hour
#1480 [17:57] <evesquared> ok, thank you, will try again later
#1481 [17:57] <evesquared> ok, thank you, will try again later
#1482 [18:01] * SyndiProject [webchat@p5B20C56B.dip0.t-ipconnect.de] has left #minecrafthelp
#1483 [18:08] <Bridgett> I never got a straight answer on to why my Minecraft launcher will randomly log me out, can anyone help?
#1484 [18:10] <Aura> will this log in issue be resolved soon?
#1485 [18:15] <Bridgett> I understand ya`ll are probably busy but I just want an answer to my question if possible please
#1486 [18:35] * nikki09 [webchat@c-73-78-154-15.hsd1.co.comcast.net] has joined #minecrafthelp
#1487 [18:36] <nikki09> My friends receive a error loading into my worlds saying cannot connect to world, but I can join theirs just fine, we do not have realms so that is not the issue, been going on for two days now have reinstalled MC multiple times and hard reset the xbox one many times as well with no luck
#1488 [18:43] <Bridgett> tyteen4a03 Thanks for the help after waiting an hour it finally worked thanks a lot
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#1491 [18:51] <NotAShark> Hey, I'm having some trouble with a Minecraft server I'm running off my computer. I don't know if anyone would be able to help but two of my friends can't seem to be on the server at the same time, and if one is one, the other will get a timed out error. The server is modded, but I don't really think that's part of the problem. I use Xfinity wifi i
#1492 [18:51] <NotAShark> f that's any help. Thanks
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#1495 [19:08] * Uphir [webchat@ip70-190-147-63.ph.ph.cox.net] has joined #minecrafthelp
#1496 [19:11] <Uphir> Will there be any updates about the log-in issue posted on here, or will we just have to try to log in tomorrow and hope for the best?
#1497 [19:13] <Aura> -_- this is so annoying
#1498 [19:21] * flyingturret208 [webchat@108-245-107-132.lightspeed.sbndin.sbcglobal.net] has joined #minecrafthelp
#1499 [19:23] <flyingturret208> I have a bit of a special problem, it relates to my email, I wired my first account to a school email, said email is now closed, first off I don't remember its password, second off, it was so long ago that I can't remember the security code questions that well, is there way for me to regain my account and transfer it to another email from there?
#1500 [19:29] <flyingturret208> scratch that
#1501 [19:29] <flyingturret208> remembered the password for the account
#1502 [19:29] <flyingturret208> but I just need to figure out how to transfer it
#1503 [19:29] <flyingturret208> with a deleted email that I can't log into
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#1508 [19:34] <flyingturret208> so to rephrase the current situation since I remembered the password
#1509 [19:35] <flyingturret208> I need to move my account from a deleted school email to a new one and I don't remember the security information other than the password, sheesh I sound sketchy, though there really isn't another way to prove it
#1510 [19:36] <flyingturret208> other than seeing if I can get my school to reactivate it, though I doubt they would
#1511 [19:37] <Fatalis_Shiro> Hey there, I'm sure you've all been hearing this a lot but i am having the java SE binary problem so many other users have had, however that's only when I use the new launcher or the alternative download launcher screen. if i go into my game directory, click the launcher from there and boot the game up, I have no issues. anyone know how to fix this
#1512 [19:37] <Fatalis_Shiro> ?
#1513 [19:41] <Aura> im still have gosh darn login problems
#1514 [19:41] <Aura> Mojang wth
#1515 [19:55] <Uphir> All I can tell is there's a blanket wide issue that doesn't effect everyone but is effecting a lot of people and there is as of now no set idea on when anything is going to be able to be fixed. :/
#1516 [20:25] * VampiricRose [webchat@mobile-107-77-233-238.mobile.att.net] has joined #minecrafthelp
#1517 [20:25] <VampiricRose> hi
#1518 [20:26] <Aura> thats annoying
#1519 [20:26] <VampiricRose> so the questions at the beginning were u have to verify its you is part of the investigation?
#1520 [20:31] <VampiricRose> its kinda annoying that no one is on and helping
#1521 [20:32] <Uphir> They are all busy trying to figure out what's wrong with the mass log-in issue.
#1522 [20:32] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#1523 [20:32] <Uphir> From what I'm finding it's effected in the thousands of users.
#1524 [20:32] <VampiricRose> up i am having troubles with the security questions
#1525 [20:33] <VampiricRose> i cant change my password or leave that questons page
#1526 [20:33] <CubeTheThird> ??> VampiricRose account/challenge/reset
#1527 [20:33] <Absol> VampiricRose: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1528 [20:34] <CubeTheThird> VampiricRose, or is the page just not working for you?
#1529 [20:34] <Uphir> Not sure how to help ya there. I'm waiting on updates on the log-in issue.
#1530 [20:34] <VampiricRose> i did three times
#1531 [20:34] <CubeTheThird> VampiricRose, wait you reset them and it still doesn't work?
#1532 [20:34] <VampiricRose> i type them in right and its not loading the change password page
#1533 [20:34] <CubeTheThird> VampiricRose, can you try using a different browser?
#1534 [20:34] <VampiricRose> its stuck on the questions
#1535 [20:35] <VampiricRose> i can try
#1536 [20:35] <VampiricRose> i have explorer and firefox
#1537 [20:35] <CubeTheThird> VampiricRose, try whichever one you're not using for now
#1538 [20:35] <VampiricRose> ok
#1539 [20:39] <VampiricRose> i guess i have to paste the link in a different browser to
#1540 [20:39] <VampiricRose> why isnt mojang working on chrome
#1541 [20:39] <CubeTheThird> VampiricRose, not sure. are you using any browser extensions?
#1542 [20:40] <Aura> mojang wont work for me
#1543 [20:40] <Aura> and im getting hella annoyed
#1544 [20:40] <VampiricRose> im using explorer for the password change but everything else is in chrome
#1545 [20:41] <CubeTheThird> Aura, what's happening?
#1546 [20:41] <VampiricRose> and when i go to click the link its going to the security questions page
#1547 [20:43] <Aura> It wont let me log in. Nothing is working
#1548 [20:43] <Aura> even though im using the right password and email
#1549 [20:44] <CubeTheThird> Aura, what does it tell you when you try logging in?
#1550 [20:45] <VampiricRose> probably to do the questions to verify
#1551 [20:46] <VampiricRose> cube want me to try oon the log in app
#1552 [20:47] <flyingturret208> I guess mine is unknown on how to solve
#1553 [20:47] <CubeTheThird> VampiricRose, wait so you're having the same issue in explorer too?
#1554 [20:47] <CubeTheThird> flyingturret208, what's the issue you're experiencing?
#1555 [20:47] <VampiricRose> the questions in explorer actually let me through yay... but i need to see if i can get into minecraft with my new password
#1556 [20:47] <flyingturret208> as I mentioned, I have no clue what to do, I managed to get into my account, though the email is deleted and I only remember one of the security question answers
#1557 [20:48] <flyingturret208> not sure how to transfer email
#1558 [20:48] <CubeTheThird> VampiricRose, ah in that case yes try in the game itself. It's possible your logins may end up throttled due to login failures, but see what happens at the very least
#1559 [20:48] <Aura> it says "Error! Unknown e-mail address or password. "
#1560 [20:49] <CubeTheThird> flyingturret208, you'd be best contacting Mojang about this
#1561 [20:49] <CubeTheThird> ??> flyingturret208 mojang/email
#1562 [20:49] <Absol> flyingturret208: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1563 [20:49] <Absol> flyingturret208: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1564 [20:49] <VampiricRose> im in minecraft no problem logging in i am guessing i have to use explorer til they fix the chrome log in
#1565 [20:49] <CubeTheThird> Aura, does it also say that on minecraft.net ?
#1566 [20:49] <Aura> It works on Minecraft.net
#1567 [20:49] <CubeTheThird> Aura, and mojang.com ?
#1568 [20:50] <Aura> Mojang is saying that message but not minecraft.net
#1569 [20:50] <VampiricRose> do u want me to tell my fiance about minecraft login issues?
#1570 [20:50] <VampiricRose> oh i have another issue
#1571 [20:50] <CubeTheThird> Aura, really? If you logout of minecraft.net, are you still able to log back in?
#1572 [20:51] <Aura> yes
#1573 [20:51] <VampiricRose> i dont know if u guys actually help if in game issues
#1574 [20:51] <VampiricRose> with*
#1575 [20:52] <CubeTheThird> VampiricRose, in what sense? we generally help when the game isn't working correctly
#1576 [20:52] <CubeTheThird> Aura, hmm that's strange... are you on a public network, such as at a school or library?
#1577 [20:52] <Aura> Wait
#1578 [20:52] <Aura> now I cant log into my minecraft.net
#1579 [20:52] <Aura> and im using my home network
#1580 [20:53] <Aura> oh my god this is so annoying
#1581 [20:53] <CubeTheThird> ??> Aura login/throttle
#1582 [20:53] <Absol> Aura: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1583 [20:53] <Absol> Aura: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1584 [20:53] <VampiricRose> i get out of creative mode and i cant mine or break blocks and on multi servers its glitching lag where it is sending me back to the same spot repeatedly
#1585 [20:54] <Aura> that is so stupid
#1586 [20:54] <flyingturret208> kay, I'll check that out
#1587 [20:54] <flyingturret208> thank you
#1588 [20:54] <CubeTheThird> VampiricRose, ok.. well when switching out of creative, you're probably switching to adventure mode if you can't break anything, as opposed to survival
#1589 [20:54] <CubeTheThird> VampiricRose, as for the rubber-banding on servers, that's likely due to your network connection
#1590 [20:54] <VampiricRose> i been going to gamemode
#1591 [20:55] <VampiricRose> 2
#1592 [20:55] <CubeTheThird> VampiricRose, yup. that's adventure mode. try doing /gamemode survivial, or /gamemode 0
#1593 [20:55] <Aura> So im basically screwed out of playing some minecraft today? Because the mojang system is stupid and threw me into a lock out because the system refuses to let me log in.. ug
#1594 [20:56] <VampiricRose> aura do u have a different browser
#1595 [20:56] <Aura> I can download one
#1596 [20:56] <Aura> but I use firefox
#1597 [20:56] <VampiricRose> use explorer it helps
#1598 [20:56] <CubeTheThird> no... no...
#1599 [20:56] <Aura> im on a mac -_-
#1600 [20:56] <VampiricRose> i am on hp
#1601 [20:56] <VampiricRose> i dont know its its a pc or mac
#1602 [20:57] <VampiricRose> but google chrome stopped working with minecraft
#1603 [20:57] <VampiricRose> and mojang
#1604 [20:57] <CubeTheThird> Aura, if you have a VPN, or can connect through a different network, you should still be able to login. Otherwise all I can recommend is patience
#1605 [21:00] <Aura> well there not working
#1606 [21:00] <Aura> Will this be fixed by tomorrow
#1607 [21:01] <CubeTheThird> Aura, normally after waiting 1 hour without trying to login it should work
#1608 [21:03] <Uphir> Thank you guys! Just been readin' and waiting on updates with the log-in issue and help tip ya gave to Vamp helped me out. Have a blessed day, and hopefully your issue gets figured out Vamp.
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#1610 [21:11] * Ellis [webchat@mta-184-55-154-206.wi.rr.com] has joined #minecrafthelp
#1611 [21:13] <Ellis> I am having troubles of that when I start to load up the game, Minecraft stops working and says "Not responding" I try to find answered but none have worked. I would really much appreciate help.
#1612 [21:13] <CubeTheThird> Ellis, this happens right after you press play?
#1613 [21:13] <Ellis> yes
#1614 [21:13] <CubeTheThird> Ellis, let's start by checking your graphics drivers
#1615 [21:14] <CubeTheThird> ??> Ellis win/dxdiag
#1616 [21:14] <Absol> Ellis: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1617 [21:14] <Ellis> ok
#1618 [21:16] <Ellis> when I have pen the @run document name/recourse, what should I type in?
#1619 [21:16] <CubeTheThird> Ellis, you mean on the pasting website? put whatever. doesn't matter
#1620 [21:17] <Ellis> I go to your page and it says press the windows sign and the r button, when I do that it shows up a source page, what should I put in it to continue?
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#1622 [21:18] <CubeTheThird> Ellis, as the instructions say, enter dxdiag in the box, and press enter
#1623 [21:19] <Ellis> oh wair
#1624 [21:19] <Ellis> wait
#1625 [21:19] <Ellis> woops sorry :( I am noob
#1626 [21:22] <Ellis> CubeTheThird here https://paste.ubuntu.com/p/v3ybGV7rzx/
#1627 [21:22] * Webchat_39569 [webchat@ip70-185-53-98.ph.ph.cox.net] has joined #minecrafthelp
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#1629 [21:23] <Ellis> Cubethethird here is the link https://paste.ubuntu.com/p/v3ybGV7rzx/
#1630 [21:23] <Ellis> text when you get it
#1631 [21:23] <CubeTheThird> Ellis, well I'm seeing 2 things. First, let's update your intel graphics drivers. Secondly, the game should try running off your nvidia chip, but we'll work on that afterwards
#1632 [21:24] <Ellis> Intel Graphics?
#1633 [21:24] <Webchat_39569> hello can someone help me with my son trying to log on to his minecraft acct? Got kicked off mojang and cant remember password. Tried to reset but says b
#1634 [21:24] <Ellis> webchat user check the emai;
#1635 [21:24] <Ellis> email*
#1636 [21:25] <Webchat_39569> but says invalid and I ended up changing password on our old acct instead
#1637 [21:25] <Webchat_39569> irizarrylisa@aol.com
#1638 [21:25] <CubeTheThird> Webchat_39569, please don't post personal information in this public chatroom
#1639 [21:25] <CubeTheThird> Webchat_39569, are you saying you have 2 accounts?
#1640 [21:25] <Ellis> yeah do no
#1641 [21:25] <Ellis> not*
#1642 [21:25] <Ellis> anyhow
#1643 [21:25] <CubeTheThird> Ellis, one moment
#1644 [21:25] <Ellis> Cube what are the intel drivers
#1645 [21:26] <Ellis> oh sorry
#1646 [21:26] <Webchat_39569> I tried resetting by user name as well
#1647 [21:27] <Webchat_39569> this is on an apple desktop
#1648 [21:27] <Webchat_39569> yes he has two accounts one from years ago and one he has played for last few years which is the one he want to get back into
#1649 [21:28] <CubeTheThird> Webchat_39569, ok. what's the username (not email) of the account he's trying to get back into?
#1650 [21:28] <CubeTheThird> Ellis, download this zip file: https://downloadcenter.intel.com/download/27803/Intel-Graphics-Driver-for-Windows-10?product=88345
#1651 [21:28] <Ellis> k
#1652 [21:29] <Webchat_39569> MaxUniverse8
#1653 [21:30] <CubeTheThird> Webchat_39569, and to confirm, you're using a separate email address for each account yes?
#1654 [21:30] <Webchat_39569> I dont remember but if there is a second email I dont remember it
#1655 [21:31] <CubeTheThird> Webchat_39569, ok. each account is tied to a different email, so to reset the password you'd need to know the email. If you have different possible emails (other than the one you know for the first account), try resetting the password with them on account.mojang.com/me
#1656 [21:32] <Ellis> downloaded
#1657 [21:33] <Webchat_39569> I tried resetting with a possible second email but it didnt sent password reset to that email then I got locked out. but at least I know its not the same email as the other since they can only be one per thanks!
#1658 [21:33] <CubeTheThird> Ellis, next, open the zip and extract the contents to a new folder
#1659 [21:33] <Ellis> ?
#1660 [21:33] <CubeTheThird> Webchat_39569, if you're having trouble identifying the correct email, you can also contact Mojang for assistance
#1661 [21:33] <Ellis> what
#1662 [21:33] <CubeTheThird> ??> Webchat_39569 mojang/email
#1663 [21:33] <Absol> Webchat_39569: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1664 [21:33] <Absol> Webchat_39569: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1665 [21:34] <CubeTheThird> Ellis, open the zip file you downloaded, make a new folder, and copy everything in the zip to a new folder
#1666 [21:34] <Ellis> what is extracting
#1667 [21:34] <Ellis> and how
#1668 [21:34] <Webchat_39569> thank you Ill try that now!
#1669 [21:34] <Ellis> ?
#1670 [21:36] <CubeTheThird> Ellis, select all, drag and drop? or copy paste?
#1671 [21:38] * flyingturret208 [webchat@108-245-107-132.lightspeed.sbndin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1672 [21:38] * VampiricRose [webchat@mobile-107-77-233-238.mobile.att.net] has joined #minecrafthelp
#1673 [21:38] <VampiricRose> im back
#1674 [21:38] <Ellis> k, and just create a random file?
#1675 [21:39] <CubeTheThird> Ellis, ya just make a random folder for those files
#1676 [21:39] <VampiricRose> what about the glitch lag where it sends me back repeatedly on multi servers
#1677 [21:39] <CubeTheThird> VampiricRose, run a test on speedtest.net
#1678 [21:39] <CubeTheThird> Ellis, then run the setup in that folder
#1679 [21:39] <VampiricRose> whats the speed test do?
#1680 [21:40] <Ellis> umm wait cubethethird, umm what folder should I put it into?
#1681 [21:40] * VampiricRose [webchat@mobile-107-77-233-238.mobile.att.net] has quit. (Client Quit)
#1682 [21:41] <CubeTheThird> Ellis, just make a new one
#1683 [21:41] <Ellis> how?
#1684 [21:41] <CubeTheThird> Ellis, right-click somewhere -> new folder?
#1685 [21:43] <Ellis> k, working it's magic
#1686 [21:43] <Ellis> done
#1687 [21:43] <CubeTheThird> Ellis, after you've copied it over, run the setup
#1688 [21:43] <Ellis> which is the setup?
#1689 [21:43] <Ellis> there is the GfxDownloadWrapper.exe
#1690 [21:44] <Ellis> gfxUIEx.exe
#1691 [21:44] <Ellis> Gfxv4_0.exe
#1692 [21:44] <CubeTheThird> Ellis, it should just be called setup.exe
#1693 [21:44] <Ellis> ok
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#1695 [21:44] <Ellis> none match description
#1696 [21:46] <CubeTheThird> Ellis, hmm doesn't look like I gave you the correct driver. One moment
#1697 [21:46] <Ellis> ok
#1698 [21:46] <Ellis> yeah I searched the folder for setup.exe and none matched the description
#1699 [21:48] <Ellis> wait
#1700 [21:48] <CubeTheThird> Ellis, try the exe download here: https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10
#1701 [21:48] <Ellis> I searched it up in my c drive and found stuff but not in the folder
#1702 [21:50] <Ellis> k downloading
#1703 [21:51] <Ellis> 25 sec
#1704 [21:51] <Ellis> 15
#1705 [21:51] <Ellis> 5
#1706 [21:51] <Ellis> done
#1707 [21:52] * Colby [webchat@c-73-254-210-102.hsd1.wa.comcast.net] has joined #minecrafthelp
#1708 [21:52] <Colby> hi
#1709 [21:52] <CubeTheThird> hello Colby
#1710 [21:52] <Ellis> cube it is done
#1711 [21:52] <Ellis> crap
#1712 [21:52] <Ellis> not enough space
#1713 [21:53] <Ellis> oops sorry for curse
#1714 [21:53] <Colby> I just Paid for Realms and When I type in a username to invite I just get an error message!
#1715 [21:54] <Colby> Can someone help with that?
#1716 [21:54] <Ellis> cubethethird, I am redowloading
#1717 [21:54] <CubeTheThird> Colby, what's the name you're trying?
#1718 [21:54] <Colby> scalver
#1719 [21:55] <CubeTheThird> Colby, hmm what's the error message?
#1720 [21:55] <Colby> Could not invite the provided name
#1721 [21:56] <CubeTheThird> Colby, to be clear, this is realms on the PC/java edition correct?
#1722 [21:56] <Colby> Is there an issue on Mojangs end?
#1723 [21:56] <Ellis> redownloading* sorry
#1724 [21:56] <Colby> Yes
#1725 [21:56] <Ellis> Cubethethird it is done
#1726 [21:56] <CubeTheThird> Ellis, I recommend you clear up more space if you're running out
#1727 [21:57] <CubeTheThird> Colby, hmm can you test my name? remove it right after, if it works
#1728 [21:57] <CubeTheThird> Colby, I'm not aware of any issues on Mojang's end
#1729 [21:57] <Colby> Its doing it with every name I tried
#1730 [21:57] <Colby> even yours
#1731 [21:58] <CubeTheThird> Colby, is your realm enabled?
#1732 [21:58] <Colby> yes
#1733 [21:58] * minecraftlover11111 [webchat@cpe-76-89-201-219.socal.res.rr.com] has joined #minecrafthelp
#1734 [21:58] <CubeTheThird> Colby, hmm interesting. What's your minecraft username?
#1735 [21:58] <Colby> Oh... I didnt see this...
#1736 [21:58] <Colby> <Absol> Mojang is currently experiencing issues with logging in and inviting users to realms - they are currently investigating. There is NO ETA when this will be fixed. Please be patient while they fix this issue.
#1737 [21:59] <CubeTheThird> oh I thought that was fixed. Lemme double-check
#1738 [21:59] <minecraftlover11111> why does my Minecraft keep on freezing when I try to launch one of my worlds? D;
#1739 [21:59] <CubeTheThird> minecraftlover11111, does this only occur with a specific world?
#1740 [21:59] <minecraftlover11111> nope
#1741 [22:00] <minecraftlover11111> all of them
#1742 [22:00] <CubeTheThird> minecraftlover11111, what anti-virus and firewall software do you have?
#1743 [22:00] <minecraftlover11111> wait lemme check
#1744 [22:00] <CubeTheThird> Colby, hmm. Can you close the game and launcher, and re-open?
#1745 [22:01] <Colby> Ive done that.. and I just started my minecraft back up too so
#1746 [22:01] <minecraftlover11111> wait I’m on mobile lol
#1747 [22:02] <minecraftlover11111> so i’ve tried turning off my WiFi, refreshing Minecraft, but nothing happens.
#1748 [22:02] <CubeTheThird> minecraftlover11111, what? you didn't answer my question
#1749 [22:02] <minecraftlover11111> my minecraft just freezes
#1750 [22:02] <minecraftlover11111> oh
#1751 [22:03] <minecraftlover11111> ok brb
#1752 [22:03] <CubeTheThird> minecraftlover11111, only messages with your name are for you
#1753 [22:03] <CubeTheThird> brb
#1754 [22:04] <Ellis> Hey Cube
#1755 [22:04] <Ellis> I have to go to bed
#1756 [22:04] <Ellis> so we can work on this tomorrow
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#1759 [22:06] <minecraftlover1111111> ok
#1760 [22:06] <minecraftlover1111111> i lost connection sorry
#1761 [22:07] <minecraftlover1111111> so about the firewall and antivirus thing right?
#1762 [22:07] <minecraftlover1111111> is there even a firewall and antivirus on mobile?
#1763 [22:07] <minecraftlover1111111> just asking
#1764 [22:08] <minecraftlover1111111> cause i’ve been looking everywhere for “firewall” and “antivirus”
#1765 [22:08] <Colby> There are antiviruses but you have to install those yourself
#1766 [22:08] <minecraftlover1111111> oh
#1767 [22:08] <minecraftlover1111111> thanks lol
#1768 [22:08] <minecraftlover1111111> Yeah I don’t have one
#1769 [22:09] <minecraftlover1111111> Wait it’s in the cloud right
#1770 [22:09] <minecraftlover1111111> Ok
#1771 [22:09] <minecraftlover1111111> I will check there
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#1773 [22:10] <CubeTheThird> Colby, sorry ya you can try more tomorrow. I would expect it would be resolved at that point
#1774 [22:11] <Colby> Do you know how long it takes Mojang to reply? Cause I also Emailed them
#1775 [22:11] <CubeTheThird> ??< Colby mojang/email
#1776 [22:12] <CubeTheThird> ??< mojang/email
#1777 [22:12] <CubeTheThird> Colby, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1778 [22:12] <CubeTheThird> Colby, though I would hope it would be resolved before then
#1779 [22:13] <Colby> I hope so too! I dont want to be paying 8 bucks a month for a singleplayer world haha
#1780 [22:13] <CubeTheThird> lol
#1781 [22:13] <CubeTheThird> it also has minigames :p
#1782 [22:14] <Colby> True.. But I could just go on a minigames server and play with people and for free!
#1783 [22:14] <CubeTheThird> ...touché
#1784 [22:15] <CubeTheThird> it also does automatic backups
#1785 [22:15] <Colby> True haha
#1786 [22:15] <Colby> But I'ma get out of here and hope it will work tomorrow
#1787 [22:16] <Colby> Thanks!
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#1792 [23:45] * Aura [webchat@d23-16-21-212.bchsia.telus.net] has joined #minecrafthelp
#1793 [23:45] <Aura> sooo. I tried to log into my minecraft.net
#1794 [23:45] <Aura> and it didnt work
#1795 [23:45] <Aura> I waited an hour :/
#1796 [23:46] <Aura> and Im on another wait time again
#1797 [23:46] <Aura> this is annoyin the hell outta me :/