#1 [00:02] * Jesus [webchat@cpe-72-181-245-175.tx.res.rr.com] has joined #minecrafthelp
#2 [00:03] <Jesus> Hello, I tried to reset my password but I'm not getting an email. I have used the same email that I have always used.
#3 [00:04] <Aura> thart happened to me tpp
#4 [00:05] <Jesus> so I'm guessing it's the website.
#5 [00:06] <Jesus> can you also not log in? Maybe that explains why I couldn't log in too.
#6 [00:06] <Aura> i cant log in
#7 [00:07] <Jesus> ok
#8 [00:07] <Jesus> less chance of my account getting hacked
#9 [00:07] <Jesus> less chance it got hacked i should say
#10 [00:08] <Jesus> I wonder if the account gets frozen or something if it hasn't been used in a while?
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#14 [00:35] * Jake [webchat@34.133.207.74.static.srtnet.com] has joined #minecrafthelp
#15 [00:36] <Jake> my minecraft crashes after i play it for a few seconds
#16 [00:40] <Jake> when minecraft crashes, it says, Java(TM) Platform SE binary is not responding
#17 [01:07] * Enna1 [webchat@ppp118-210-159-239.bras1.adl6.internode.on.net] has quit. (Quit: webchat.esper.net)
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#20 [01:57] * dennis [webchat@cpc100846-bagu15-2-0-cust225.1-3.cable.virginm.net] has joined #minecrafthelp
#21 [01:57] <dennis> hello there
#22 [01:58] <dennis> can anyone help me
#23 [01:58] <dennis> please
#24 [02:04] <Aura> whats up?
#25 [02:04] <Aura> Same problem as ALL of us?
#26 [02:04] <Aura> since the mojang staff is STILL tryin to fix this -_-
#27 [02:10] <dennis> when i try to download a minecraft verision i get an error message for some reason
#28 [02:20] <Aura> no.. im getting the "Error! Unknown e-mail address or password. "
#29 [02:21] <Aura> message
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#32 [02:32] * Aura [webchat@d23-16-21-212.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#33 [02:33] <nighter> https://twitter.com/MojangStatus/status/998920638709497856
#34 [02:41] * dennis [webchat@cpc100846-bagu15-2-0-cust225.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#35 [03:00] * fox [webchat@mx-ll-27.130.29-123.dynamic.3bb.co.th] has joined #minecrafthelp
#36 [03:00] * fox is now known as Guest38167
#37 [03:02] <Guest38167> hi, i can't login mojang account on my pc but i can login on my phone
#38 [03:02] <Guest38167> i'm wait for hour to reset password but it can't login. what happend?
#39 [03:08] * Guest38167 [webchat@mx-ll-27.130.29-123.dynamic.3bb.co.th] has quit. (Quit: webchat.esper.net)
#40 [03:26] * IceJellyIce [webchat@248.20.156.175.unknown.m1.com.sg] has joined #minecrafthelp
#41 [03:27] <IceJellyIce> If they are experiencing issues then am i supposed to waste my realm days just because of this issue?
#42 [03:36] * IceJellyIce [webchat@248.20.156.175.unknown.m1.com.sg] has joined #minecrafthelp
#43 [03:50] * aszxcsed [webchat@248.20.156.175.unknown.m1.com.sg] has joined #minecrafthelp
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#46 [05:09] * Lemonz [webchat@138019095058.ctinets.com] has joined #minecrafthelp
#47 [05:13] <Lemonz> Excuse me. There are some questions during the "Confirm your identity". I have already typed the correct information but it still told me that I am incorrect. I have wait a hour and try again, but it still the same. Can you help me? Thank you.
#48 [05:26] * Webchat_67051 [webchat@103.217.166.229] has joined #minecrafthelp
#49 [05:28] <Webchat_67051> The Minecraft launcher starts, when I click on play I get a message -"An unexpected issue occurred and the game has crashed. Sorry for the inconvenience." version is 2.0.1049
#50 [05:29] <Webchat_67051> This is a new install. Have tried reinstalling.
#51 [05:59] * AwezomeBr0 [webchat@cable-188-2-74-50.dynamic.sbb.rs] has joined #minecrafthelp
#52 [05:59] <AwezomeBr0> I have a problem with loading snapshots since 18w11a. Every snapshot after that, when i try to launch it says: Could not create a java vitrual machine. Program will exit.And then it crashes. I even tried to update java but still doesn't work. Anybody help?
#53 [06:07] * AwezomeBr0 [webchat@cable-188-2-74-50.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#54 [06:54] * Jacob [webchat@abts-north-dynamic-139.128.161.122.airtelbroadband.in] has joined #minecrafthelp
#55 [06:54] <Jacob> Ohhh
#56 [06:55] <Jacob> i think that is the preoblem
#57 [06:55] * Stream [webchat@82-95-98-179.ip.xs4all.nl] has joined #minecrafthelp
#58 [06:55] <Jacob> Are the login severs still down
#59 [06:56] <Stream> My minecraft launcher crash when I close of quit the game
#60 [06:59] <Jacob> Huh
#61 [06:59] <Jacob> Might be a ram issue
#62 [06:59] <Stream> i have 16gb ram
#63 [06:59] <Jacob> how much allocated to minecraft?
#64 [07:00] * BreezyBean [webchat@dhcp-5-186-195-149.ip.fibianet.dk] has joined #minecrafthelp
#65 [07:00] <Stream> I dont know I will check
#66 [07:00] <BreezyBean> Hi. I cant invite people to my realm.. What do i do ?!
#67 [07:00] * BreezyBean [webchat@dhcp-5-186-195-149.ip.fibianet.dk] has quit. (Client Quit)
#68 [07:01] <Stream> I had 1gb ram I set it now on 8 but my launcher still crash
#69 [07:03] <Stream> I maked a recording from it can I send here the link>?
#70 [07:05] <Stream> https://www.youtube.com/watch?time_continue=1&v=mo-UX7oQS5Y this is what happend
#71 [07:06] * Ellis [webchat@mta-184-55-154-206.wi.rr.com] has joined #minecrafthelp
#72 [07:07] * Ellis [webchat@mta-184-55-154-206.wi.rr.com] has quit. (Client Quit)
#73 [07:10] <Jacob> odd
#74 [07:11] <Stream> odd?
#75 [07:11] <Jacob> i dont know man, try installing minecraft in a different location and try
#76 [07:11] * Jacob [webchat@abts-north-dynamic-139.128.161.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#77 [07:11] <Stream> I reinstalled my pc and reinstalled minecraft already
#78 [07:25] * Nystrox [webchat@83-233-110-75.cust.bredband2.com] has joined #minecrafthelp
#79 [07:25] <Nystrox> hello
#80 [07:26] * Nystrox [webchat@83-233-110-75.cust.bredband2.com] has quit. (Client Quit)
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#85 [08:32] * abi [webchat@host86-166-127-30.range86-166.btcentralplus.com] has joined #minecrafthelp
#86 [08:34] <abi> I had minecraft on my sons pc working perfectly, eneded up having to so a sytem restore due to another problem and now it wont work! It is an old pC and windows 7 but as I said always worked fine til now. Hope someone can help
#87 [08:34] <abi> https://paste.ubuntu.com/p/pkXQm7Yggp/
#88 [08:44] * MissyMicrophone [webchat@i59F4E122.versanet.de] has joined #minecrafthelp
#89 [08:45] <MissyMicrophone> hello guys i got the following issue. even after the multiple try of an password reset i still cant connect and it always tells me that my password is wrong even after i freshly switched it... is there may any problem with the password reset?
#90 [08:46] <MissyMicrophone> nvm just read the message about login problems
#91 [08:46] * MissyMicrophone [webchat@i59F4E122.versanet.de] has quit. (Client Quit)
#92 [08:46] <Lord_Ralex> !message
#93 [08:48] * gwong [webchat@host86-150-254-195.range86-150.btcentralplus.com] has joined #minecrafthelp
#94 [08:48] <gwong> Hi i can't load minecraft i get java error
#95 [08:50] <gwong> ???
#96 [08:50] <gwong> HELO
#97 [08:50] <gwong> Hello
#98 [08:51] <gwong> Herro
#99 [08:52] * Viviu [webchat@190-123-203-131.interlinkprovedor.com.br] has joined #minecrafthelp
#100 [08:54] <Viviu> Whenever I try to log in I run into this error Error! Unknown e-mail address or password.
#101 [08:57] * Viviu [webchat@190-123-203-131.interlinkprovedor.com.br] has quit. (Client Quit)
#102 [09:00] * Muijf [webchat@ip9135db41.speed.planet.nl] has joined #minecrafthelp
#103 [09:00] * thelounge9 [webchat@cm-84.208.67.249.getinternet.no] has joined #minecrafthelp
#104 [09:01] <thelounge9> i cant log in even though i have waited for one and a half hour
#105 [09:04] <urielsalis> thelounge9, hi, what is your username?
#106 [09:04] <thelounge9> ingame?
#107 [09:04] <urielsalis> thelounge9, yep
#108 [09:04] * thelounge72 [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#109 [09:04] <thelounge9> 123joner
#110 [09:04] <urielsalis> thelounge9, any VPN?
#111 [09:04] <thelounge9> no
#112 [09:04] <urielsalis> ??> thelounge9 tools/hjt
#113 [09:04] <Absol> thelounge9: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#114 [09:04] <Absol> thelounge9: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#115 [09:05] <thelounge9> ok
#116 [09:05] <thelounge72> I need to change the email on my account because I can't use the current email anyone to change the password and to change the email I need to add the security questions and to add those I need to get onto my email connected to the account that I can't use
#117 [09:06] <urielsalis> thelounge72, sorry, we are not Mojang here, for account issues contact their support
#118 [09:06] <urielsalis> ??> thelounge72 account/send-email
#119 [09:06] <Absol> thelounge72: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#120 [09:06] <Absol> thelounge72: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#121 [09:06] <urielsalis> ??> thelounge72 account/trans-id
#122 [09:06] <Absol> thelounge72: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#123 [09:07] * thelounge72 [webchat@default-rdns.vocus.co.nz] has quit. (Client Quit)
#124 [09:08] <thelounge9> Absol https://paste.ubuntu.com/p/Pj7KGVkQyx/
#125 [09:08] * giantians [webchat@37-219-61-40.nat.bb.dnainternet.fi] has joined #minecrafthelp
#126 [09:08] <urielsalis> thelounge9, absol is a bot :P
#127 [09:08] <urielsalis> thelounge9, one moment
#128 [09:08] <thelounge9> oh ok
#129 [09:08] <giantians> is there still problems with minecraft accounts?
#130 [09:09] <urielsalis> giantians, shouldnt be
#131 [09:09] <giantians> im not able to login at all..
#132 [09:09] <urielsalis> giantians, have you waited a hour then reset your password?
#133 [09:09] <thelounge9> me too
#134 [09:09] <giantians> changed my password 2 times and entered everything right
#135 [09:09] <thelounge9> i cant reset it doesent give me the mail
#136 [09:09] <urielsalis> giantians, what is your username?
#137 [09:09] <giantians> cant even login to mojangs website even
#138 [09:09] <giantians> its giantians
#139 [09:09] <urielsalis> thelounge9, wait, it doesnt send you the email to reset it?
#140 [09:10] <thelounge9> nope
#141 [09:10] <urielsalis> giantians, you receive the password reset email?
#142 [09:10] <urielsalis> ??> thelounge9 account/hacked
#143 [09:10] <Absol> thelounge9: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#144 [09:10] <giantians> yes
#145 [09:10] <Absol> thelounge9: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#146 [09:10] <urielsalis> ??> thelounge9 account/send-email
#147 [09:10] <Absol> thelounge9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#148 [09:10] <Absol> thelounge9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#149 [09:10] <urielsalis> ??> thelounge9 account/trans-id
#150 [09:10] <Absol> thelounge9: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#151 [09:10] <urielsalis> ??> giantians tools/hjt
#152 [09:10] <Absol> giantians: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#153 [09:10] <Absol> giantians: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#154 [09:11] <giantians> link in private or something?
#155 [09:11] <thelounge9> urielsalis i have already tried that and it doesent work
#156 [09:11] <urielsalis> thelounge9, only the messages starting with your name are for you
#157 [09:12] <urielsalis> giantians, it doesnt have personal info so you can paste it here
#158 [09:12] <urielsalis> giantians, else, use /msg urielsalis <your link here>
#159 [09:12] <urielsalis> thelounge9, you have to contact Mojang support, email them with the instructions Absol gave you
#160 [09:13] <giantians> https://paste.ubuntu.com/p/w49krsBYH7/
#161 [09:13] <urielsalis> ??> giantians av/mcafee
#162 [09:13] <Absol> giantians: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#163 [09:13] <Absol> giantians: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#164 [09:13] <urielsalis> ??> giantians av/mcafee/uninstall
#165 [09:13] <Absol> giantians: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#166 [09:13] <giantians> mcaffee has been long here
#167 [09:14] <giantians> it hasnt interrupted at all
#168 [09:14] <urielsalis> giantians, but its known to cause login issues
#169 [09:14] <giantians> -_-
#170 [09:14] <urielsalis> giantians, you can see the full list here https://minecraftirc.net/support-articles/known-incompatible-software/
#171 [09:14] <giantians> minecraft gonna provide me new virus program? X)
#172 [09:14] * thelounge9 [webchat@cm-84.208.67.249.getinternet.no] has quit. (Quit: webchat.esper.net)
#173 [09:14] <urielsalis> giantians, Windows security essentials + malwarebytes its perfect generally, or sophos home(also free)
#174 [09:15] <urielsalis> giantians, mcafee is really bad at what it does :P
#175 [09:15] <giantians> well i got it free with this computer anyways
#176 [09:15] <urielsalis> giantians, (thats the only way people would install it)
#177 [09:15] * john [webchat@173.234.155.7] has joined #minecrafthelp
#178 [09:16] <giantians> no it was installed already
#179 [09:16] <john> fuk u
#180 [09:16] <giantians> factory new pc
#181 [09:16] * john [webchat@173.234.155.7] has quit. (Client Quit)
#182 [09:16] <urielsalis> giantians, indeed, they pay your PC manufacturer to include it :P
#183 [09:17] <giantians> so any links to new virus software?
#184 [09:17] * digifreak045 [webchat@cpe-184-153-148-99.maine.res.rr.com] has joined #minecrafthelp
#185 [09:17] * tPSoLC [webchat@178-85-35-65.dynamic.upc.nl] has joined #minecrafthelp
#186 [09:18] * tPSoLC [webchat@178-85-35-65.dynamic.upc.nl] has quit. (Client Quit)
#187 [09:18] <urielsalis> ??> giantians av/malwarebytes
#188 [09:18] <Absol> giantians: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#189 [09:18] <Absol> giantians: Download it here: https://www.malwarebytes.org/
#190 [09:18] <giantians> seems like this computer has its own virus protection aswell besides of mcaffee
#191 [09:19] <urielsalis> giantians, + https://www.microsoft.com/en-us/download/details.aspx?id=5201 (that is the extended version of windows defender)
#192 [09:19] <urielsalis> giantians, yep, windows defender :P
#193 [09:19] * tPSoLC [webchat@178-85-35-65.dynamic.upc.nl] has joined #minecrafthelp
#194 [09:19] <giantians> gotta do restart after removing this
#195 [09:20] <giantians> i will join back if theres still issues
#196 [09:20] <giantians> thanks for the help
#197 [09:20] * _1AAnonymous [webchat@host-176-33-254-11.reverse.superonline.net] has joined #minecrafthelp
#198 [09:20] <_1AAnonymous> Can't login...
#199 [09:20] <tPSoLC> Good afternoon, I can't log into Minecraft anymore. For some reason the launcher had me logged out and forgot my credentials, upon re-entering them it said my password was incorrect. I changed my password, and it was still not accepted as a valid password.
#200 [09:21] <Muijf> I know It has been like this since yesterday
#201 [09:21] <Muijf> Couldnt login for like 30 hours now
#202 [09:21] <digifreak045> its the same thing that happened yesterday, =/ i'm also getting it again. it was fixed lastnight.
#203 [09:21] <_1AAnonymous> (Good afternoon, I can't log into Minecraft anymore. For some reason the launcher had me logged out and forgot my credentials, upon re-entering them it said my password was incorrect. I changed my password, and it was still not accepted as a valid password.) Same here.
#204 [09:21] * Brickly [webchat@24-220-206-235-dynamic.midco.net] has joined #minecrafthelp
#205 [09:22] <_1AAnonymous> Muijf, Still here.
#206 [09:22] <_1AAnonymous> same*
#207 [09:22] <Muijf> What lol
#208 [09:22] <Muijf> Still here -> same? xd
#209 [09:22] <Brickly> I need some help getting in to minecraft. I can log into the website but i cannot login to the game.
#210 [09:22] <_1AAnonymous> No idea
#211 [09:22] <_1AAnonymous> I think My brain stopped working for a minute
#212 [09:22] <tPSoLC> Is there any information out there about what's going on and when it will be fixed? I tried to google around, but all I could find were things about Realms, which I don't use.
#213 [09:23] <urielsalis> tPSoLC, you received the password reset email?
#214 [09:23] <urielsalis> digifreak045, still cant login?
#215 [09:23] <Muijf> No emails also arent received
#216 [09:23] <digifreak045> correct, i can retry it right now give me one moment.
#217 [09:23] <urielsalis> _1AAnonymous, you received the password reset email?
#218 [09:23] * giantians [webchat@37-219-61-40.nat.bb.dnainternet.fi] has joined #minecrafthelp
#219 [09:23] <_1AAnonymous> I can login to my account from another computer
#220 [09:23] <giantians> still doesnt work
#221 [09:23] <tPSoLC> +urielsalis, yes, I did, and through that mail i changed my password
#222 [09:23] <Muijf> Their data base is just fked up
#223 [09:23] <urielsalis> ??> Muijf account/send-email
#224 [09:23] <Absol> Muijf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#225 [09:23] <Absol> Muijf: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#226 [09:23] <urielsalis> ??> Muijf account/trans-id
#227 [09:23] <_1AAnonymous> +urielsalis Yes.. I resetted it.
#228 [09:23] <Absol> Muijf: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#229 [09:23] <urielsalis> ??> _1AAnonymous login/throttle
#230 [09:23] <Absol> _1AAnonymous: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#231 [09:24] <Absol> _1AAnonymous: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#232 [09:24] <_1AAnonymous> Its been a day...
#233 [09:24] <urielsalis> giantians, restarted your pc after uninstall mcafee?
#234 [09:24] <giantians> yes
#235 [09:24] <urielsalis> ??> _1AAnonymous tools/hjt
#236 [09:24] <Absol> _1AAnonymous: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#237 [09:24] <Absol> _1AAnonymous: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#238 [09:24] <urielsalis> giantians, can you make a new hjt report? Same instructions Absol gave to _1AAnonymous
#239 [09:24] <giantians> idk why it doesnt let me lgoin to even mojangs page
#240 [09:24] <Muijf> I bought mine like 9 years ago.. how can I still find my purchase ID
#241 [09:24] <urielsalis> Muijf, you used a credit card or paypal?
#242 [09:25] <Muijf> Credit Card I am pretty sure
#243 [09:25] <giantians> can i have the link back to the dropbox
#244 [09:25] <digifreak045> urielsalis The authenicator failed to refresh, its asking me for login info, when i enter my information says login failed invalid username /password (its not)
#245 [09:25] <urielsalis> Muijf, around what year and month?
#246 [09:25] <urielsalis> ??> giantians tools/hjt
#247 [09:25] <Absol> giantians: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#248 [09:25] <Absol> giantians: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#249 [09:25] <Muijf> Lol it was about 8-9 years ago. I really don't know
#250 [09:25] <urielsalis> digifreak045, you tried resetting your password?
#251 [09:25] <urielsalis> Muijf, year? 2010? 2011?
#252 [09:26] <Muijf> Probably 2010? But how would that help
#253 [09:26] <giantians> https://paste.ubuntu.com/p/9QmzGkGWmC/
#254 [09:26] <urielsalis> Muijf, Earlier than 2011, Mojang used DIBS
#255 [09:26] <_1AAnonymous> Isn't that kinda like hacker stuff?
#256 [09:26] <_1AAnonymous> THe Hijcakthis..
#257 [09:26] <_1AAnonymous> Report..
#258 [09:26] <urielsalis> Muijf, Contact Mojang support stating that and they can provide alternative verification methods if you no longer have the emails
#259 [09:26] <digifreak045> i have not yet, It did the same thing to me yesterday and it was an authentication issue on the server end as they posted yesterday. i was on and active lastnight after the fix.
#260 [09:26] <_1AAnonymous> It gives personal info about your computer.
#261 [09:27] <urielsalis> _1AAnonymous, no, and its made by Trend Micro, a antivirus company
#262 [09:27] <_1AAnonymous> I don't mean that.
#263 [09:27] <_1AAnonymous> Posting the report here.
#264 [09:27] <urielsalis> digifreak045, that issue should be fixed
#265 [09:27] <Muijf> Can't they just fix the authentication issue? So I can logn
#266 [09:27] <tPSoLC> +urielsalis i got the password change email yes
#267 [09:27] <urielsalis> digifreak045, wait 1 hour without trying to login at all, reset your password and try again
#268 [09:27] <urielsalis> tPSoLC, perfect, wait a hour without trying to login, reset your password and then try to login with that
#269 [09:27] <urielsalis> Muijf, if you are not receiving the password reset email, it means the email was changed
#270 [09:27] * digifreak045 [webchat@cpe-184-153-148-99.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#271 [09:27] <urielsalis> Muijf, so not that issue
#272 [09:28] <Muijf> I tried all my emails..
#273 [09:28] <Muijf> Why would mojang change my email without permission
#274 [09:28] <urielsalis> Muijf, they didnt, someone else did
#275 [09:28] <Muijf> and without notifying me it happened
#276 [09:28] <urielsalis> ??> Muijf account/hacked
#277 [09:28] <Absol> Muijf: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#278 [09:28] <Absol> Muijf: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#279 [09:29] <Muijf> It isnt hacked...
#280 [09:29] <Muijf> even my brothers account doesnt work.. authentication is broken
#281 [09:29] <urielsalis> Muijf, your brother account would not work because of the throttling
#282 [09:29] <urielsalis> ??> Muijf login/throttle
#283 [09:29] <Absol> Muijf: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#284 [09:29] <Absol> Muijf: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#285 [09:30] <Brickly> I didnt receive the password email yesterday cause they lock it out after too many attempts to change passwords. You'll have to wait some time before attempting again.
#286 [09:30] <Muijf> Hmm alright
#287 [09:31] <giantians> you got my link
#288 [09:31] <urielsalis> giantians, sorry, got lost, one moment
#289 [09:32] <urielsalis> giantians, didnt see that you also have Adguard, uninstall that too please
#290 [09:32] <giantians> ....
#291 [09:32] * Brickly [webchat@24-220-206-235-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#292 [09:34] <_1AAnonymous> Now it works for me...
#293 [09:34] <_1AAnonymous> I got the password wrong...
#294 [09:34] <_1AAnonymous> For a day...
#295 [09:34] <_1AAnonymous> without noticing
#296 [09:34] <_1AAnonymous> :/
#297 [09:34] <urielsalis> _1AAnonymous, haha, that happens
#298 [09:35] * Ender [webchat@h130.19.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#299 [09:36] * giantians [webchat@37-219-61-40.nat.bb.dnainternet.fi] has joined #minecrafthelp
#300 [09:36] <giantians> removing the adguard disconnected me from chat but now its done
#301 [09:37] <Ender> so we just go ahead and say what we're having issues with or do we wait im a little confused
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#304 [09:42] * bubbles [webchat@05405f6d.skybroadband.com] has joined #minecrafthelp
#305 [09:43] <bubbles> hi I need help logging in
#306 [09:43] <giantians> so what do i do now_
#307 [09:43] * _1AAnonymous [webchat@host-176-33-254-11.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#308 [09:44] <giantians> and tbh obviously alot people are having stil problems to login so im pretty sure the problem is still on the mojangs site. just my opinion
#309 [09:45] <bubbles> i cant log in at all and iv sent password resets now apparently iv sent to many my accounts on lock down and i don't no for how long and i need to get ontoday
#310 [09:48] * cantelopepark [webchat@c-24-61-23-67.hsd1.ma.comcast.net] has joined #minecrafthelp
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#312 [09:48] * bubbles2 [webchat@05405f6d.skybroadband.com] has joined #minecrafthelp
#313 [09:49] <bubbles2> hi I cant get into my account
#314 [09:49] * giantians [webchat@37-219-61-40.nat.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#315 [09:50] * bubbles2 [webchat@05405f6d.skybroadband.com] has quit. (Client Quit)
#316 [09:51] <bubbles> helooo
#317 [09:52] * giantians [webchat@37-219-97-219.nat.bb.dnainternet.fi] has joined #minecrafthelp
#318 [09:53] <giantians> for some reason got totally disconnected again
#319 [09:53] <giantians> anyways
#320 [09:53] <giantians> what do i do now after removing adguard
#321 [09:56] * CantTankMe [webchat@ip5f5ad2f6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#322 [09:58] <CantTankMe> Hey, so lately i've been trying to log into my minecraft and it was not working so i tried changing my password... I changed it a few times now and still can't log in.
#323 [10:00] * CantTankMe [webchat@ip5f5ad2f6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#324 [10:00] <giantians> alright nvm i got in thanks for help
#325 [10:01] <CantTankMe> Hey, so lately i've been trying to log into my minecraft and noticed, that it was not working... I tried to reset my password and its still not working.
#326 [10:03] * bubbles [webchat@05405f6d.skybroadband.com] has joined #minecrafthelp
#327 [10:04] <bubbles> hi I cant log into my account keeps saying invalid
#328 [10:04] * XxYassProx [webchat@41.225.190.252] has joined #minecrafthelp
#329 [10:05] <XxYassProx> Hi plzz i need Help My account minecraft was hacked Can someone help me plzz
#330 [10:05] <XxYassProx> @everyone
#331 [10:06] <tyteen4a03> ??> XxYassProx account/hacked
#332 [10:06] <Absol> XxYassProx: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#333 [10:06] <Absol> XxYassProx: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#334 [10:06] * Webchat_70455 [webchat@213.205.240.196] has joined #minecrafthelp
#335 [10:06] <bubbles> i cant get into my account keeps saying invalid even tho iv chaged my password 3 times
#336 [10:07] <tyteen4a03> !message Mojang is currently experiencing issues with login and resetting emails.. They are aware of it and is working on fixing it. There is NO ETA when this will be fixed; please be patient.
#337 [10:07] * Webchat_70455 [webchat@213.205.240.196] has quit. (Client Quit)
#338 [10:07] <bubbles> ok
#339 [10:07] * bubbles [webchat@05405f6d.skybroadband.com] has quit. (Client Quit)
#340 [10:10] * XxYassProx [webchat@41.225.190.252] has quit. (Quit: webchat.esper.net)
#341 [10:13] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#342 [10:14] * ultimateplayer [webchat@ip185-125-221-215.ip.asom-net.dk] has joined #minecrafthelp
#343 [10:14] <ultimateplayer> hi i got 4 minbecraft acc i not can log on more
#344 [10:17] * S_Rambo1967 [webchat@02788295.bb.sky.com] has joined #minecrafthelp
#345 [10:18] <S_Rambo1967> I cant login on minecraft java edition
#346 [10:18] <S_Rambo1967> help
#347 [10:19] <ultimateplayer> got you login fail to
#348 [10:19] <S_Rambo1967> eh
#349 [10:20] <ultimateplayer> i cannot login on my 4 MCacc now
#350 [10:23] <S_Rambo1967> ???
#351 [10:28] * tPSoLC [webchat@178-85-35-65.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#352 [10:33] <urielsalis> ??> ultimateplayer login/throttle
#353 [10:33] <Absol> ultimateplayer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#354 [10:33] <Absol> ultimateplayer: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#355 [10:34] <ultimateplayer> i cannot log any af my acc
#356 [10:37] * CantTankMe [webchat@ip5f5ad2f6.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#357 [10:38] * thelounge81 [webchat@host86-144-194-159.range86-144.btcentralplus.com] has joined #minecrafthelp
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#359 [10:41] * Falerin [webchat@41.109.172.210] has joined #minecrafthelp
#360 [10:41] <Falerin> hello
#361 [10:41] <urielsalis> hi Falerin
#362 [10:41] <Falerin> it happend again
#363 [10:41] <urielsalis> Falerin, what happened again?
#364 [10:41] <Falerin> cannot login to my account
#365 [10:42] <ultimateplayer> you to
#366 [10:42] <urielsalis> Falerin, have you tried resetting your password?
#367 [10:42] <Falerin> serveral times yes
#368 [10:42] <urielsalis> Falerin, you receive the email?
#369 [10:43] <Falerin> yes
#370 [10:43] <urielsalis> ??> Falerin login/throttle
#371 [10:43] <Absol> Falerin: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#372 [10:43] <Absol> Falerin: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#373 [10:43] <Falerin> alright but this been from 11 am in my country
#374 [10:43] <Falerin> now its 14:43
#375 [10:44] <Falerin> 16:43*
#376 [10:44] <urielsalis> Falerin, each time you try to login it resets the counter
#377 [10:44] <Falerin> h
#378 [10:44] <Falerin> oh
#379 [10:44] <Falerin> even if i did it correct?
#380 [10:44] <urielsalis> Falerin, yes
#381 [10:45] <Falerin> do you guys request me any game i play atm?
#382 [10:45] <urielsalis> Falerin, sorry, I didnt get that
#383 [10:45] * S_Rambo1967 [webchat@02788295.bb.sky.com] has quit. (Quit: webchat.esper.net)
#384 [10:45] <Falerin> urielsalis i meant that should i close the minecraft launcher for now?
#385 [10:46] <urielsalis> Falerin, yes, wait a hour, dont try to login at any account, then reset your password and try again
#386 [10:46] <Falerin> Alright
#387 [10:47] * ultimateplayer [webchat@ip185-125-221-215.ip.asom-net.dk] has quit. (Quit: webchat.esper.net)
#388 [10:47] * Gassr [webchat@host86-164-156-153.range86-164.btcentralplus.com] has joined #minecrafthelp
#389 [10:47] * Joschicki [webchat@pD9EE1ACB.dip0.t-ipconnect.de] has joined #minecrafthelp
#390 [10:48] <Joschicki> Hi I could not login and when I reset my passwort it does not work...
#391 [10:48] <urielsalis> Joschicki, you receive the email?
#392 [10:49] <Joschicki> yes when I reset my password the message said it is successful, but when I try to login, it does not work...
#393 [10:49] <urielsalis> ??> Joschicki login/throttle
#394 [10:49] <Absol> Joschicki: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#395 [10:49] <Absol> Joschicki: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#396 [10:55] <Joschicki> Thankx
#397 [10:55] * Joschicki [webchat@pD9EE1ACB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#398 [10:59] * Caleb [webchat@host86-158-184-197.range86-158.btcentralplus.com] has joined #minecrafthelp
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#400 [11:02] * nathanlol5 [webchat@45.253.129.179] has joined #minecrafthelp
#401 [11:02] <nathanlol5> Are the login servers down at the moment? i cannot log in via Client & Website
#402 [11:03] <nathanlol5> even after resetting my password twice, my authentication still gets rejected
#403 [11:03] * S_Rambo67 [webchat@02788295.bb.sky.com] has joined #minecrafthelp
#404 [11:03] <S_Rambo67> hello
#405 [11:03] <S_Rambo67> i cant login
#406 [11:03] <nathanlol5> Same
#407 [11:04] <nathanlol5> I guess there is something wrong with the Auth servers :)
#408 [11:05] * Muijf [webchat@ip9135db41.speed.planet.nl] has quit. (Quit: webchat.esper.net)
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#412 [11:11] * Stelian2009 [webchat@79-116-71-52.rdsnet.ro] has joined #minecrafthelp
#413 [11:11] <Falerin> should i give it a go now?
#414 [11:11] <Falerin> tyteen4a03
#415 [11:12] <urielsalis> Falerin, he is set as away
#416 [11:13] <Falerin> anyways should i give it a try?
#417 [11:13] <Stelian2009> what can i do if i forgot my account and the game is bought via a redeem gift code
#418 [11:13] <urielsalis> ??> Stelian2009 account/send-email
#419 [11:13] <Absol> Stelian2009: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#420 [11:13] <Absol> Stelian2009: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#421 [11:13] <urielsalis> Falerin, a hour has not passed
#422 [11:18] <Falerin> alright update me when it already passed
#423 [11:20] * goodwieskapot [webchat@ip4da09bf9.direct-adsl.nl] has joined #minecrafthelp
#424 [11:20] * goodwieskapot [webchat@ip4da09bf9.direct-adsl.nl] has quit. (Client Quit)
#425 [11:23] <urielsalis> Falerin, or you could go to sleep or do something else :P
#426 [11:28] <Falerin> XD
#427 [11:28] <Falerin> rather not its 17:28
#428 [11:28] <urielsalis> Falerin, perfect for a nap :P
#429 [11:29] <urielsalis> I really need one now :/
#430 [11:32] <Falerin> XD
#431 [11:42] <Falerin> urielsalis
#432 [11:42] <Falerin> has 1 hour passed?
#433 [11:43] <urielsalis> -_-
#434 [11:43] * tyteen4a03 kicked Falerin from #minecrafthelp (Reason: alerin :Check back in a few hours.)
#435 [11:44] * tPSoLC [webchat@178-85-35-65.dynamic.upc.nl] has joined #minecrafthelp
#436 [11:44] <tPSoLC> +urielsalis - Hey, I just wanted to thank you for your help earlier. I followed your advice and I can log in now, no issues. Thanks so much! :)
#437 [11:45] <urielsalis> tPSoLC, glad it works! :D
#438 [11:49] * tPSoLC [webchat@178-85-35-65.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
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#440 [12:16] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has joined #minecrafthelp
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#444 [13:07] * Meep3 [webchat@c-73-217-31-121.hsd1.co.comcast.net] has joined #minecrafthelp
#445 [13:08] <Meep3> My minecraft will start but freeze on th Mojang screen
#446 [13:17] * Gassr [webchat@host86-164-156-153.range86-164.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#447 [13:27] * tedenxpos [webchat@pc-193-235-91-13.norrkoping.se] has joined #minecrafthelp
#448 [13:29] <tedenxpos> Hi,
#449 [13:29] <tedenxpos> My friends bougt a relm so we could play like old times. But couse i have a old acount that my grandmas husband bougt to me when i was litte. Please help me
#450 [13:32] * Jacques [webchat@104-57-246-42.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#451 [13:33] <Jacques> When I click play on minecraft and it begins to download the new update, It says that it is unable to download certain files, I have disabled all of my antivirus stuff and it still doesn't work
#452 [13:37] * Jacques [webchat@104-57-246-42.lightspeed.nworla.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#453 [13:49] * AwezomeBr0 [webchat@cable-188-2-74-50.dynamic.sbb.rs] has joined #minecrafthelp
#454 [13:49] <AwezomeBr0> I have a problem with loading snapshots since 18w11a. Every snapshot after that, when i try to launch it says: Could not create a java vitrual machine. Program will exit.And then it crashes. I even tried to update java but still doesn't work. Anybody help?
#455 [13:58] * AwezomeBr0 [webchat@cable-188-2-74-50.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#456 [14:00] <Meep3> My minecraft will start but freeze on the Mojang screen
#457 [14:07] * LaTami [webchat@185.251.200.129] has joined #minecrafthelp
#458 [14:08] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#459 [14:11] <LaTami> Hello. I can log in, I can play singleplayer, I cannot join servers anymore, it doesn't say I'm offline. The error message is "invalid session (try restarting game and launcher)". When I do so, the saved password is not saved anymore and I have to log in every time. It also says in the launcher that there is an error with relogging (automatically).
#460 [14:11] <LaTami> Is this a problem with my account?
#461 [14:14] <LaTami> I also tried reinstalling the game
#462 [14:16] * jules3 [webchat@dsl-hkibng21-54f861-133.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#463 [14:19] <LaTami> anyone here?
#464 [14:19] * xShadoo [webchat@92.253.69.134] has joined #minecrafthelp
#465 [14:19] <xShadoo> Hi
#466 [14:20] * xShadoo [webchat@92.253.69.134] has quit. (Client Quit)
#467 [14:20] <LaTami> hi
#468 [14:26] * abigant [webchat@178.62.81.141] has joined #minecrafthelp
#469 [14:26] <abigant> helloo
#470 [14:26] <abigant> can someone help
#471 [14:27] * abigant [webchat@178.62.81.141] has quit. (Client Quit)
#472 [14:28] <LaTami> well, not me.... I haven't got an answer, too
#473 [14:33] * LaTami [webchat@185.251.200.129] has quit. (Quit: webchat.esper.net)
#474 [14:34] <Meep3> Some of the servers were down this morning
#475 [14:38] * thelounge68 [webchat@host109-159-102-74.range109-159.btcentralplus.com] has joined #minecrafthelp
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#477 [15:10] * MXD12 [webchat@102.185.121.180] has joined #minecrafthelp
#478 [15:10] <MXD12> Failed to refresh login. Please login again. WHY
#479 [15:14] * Pukop [webchat@87.117.202.19] has joined #minecrafthelp
#480 [15:15] <Pukop> Hi guys. Could you please help me? I have really old MC account, but I can't login cause can't find site for username and pwd login :D
#481 [15:15] <MXD12> ME TO
#482 [15:24] <Pukop> HELLO
#483 [15:32] * SSMXD12 [webchat@102.185.121.180] has joined #minecrafthelp
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#485 [15:33] * awsomeguy1 [webchat@c-73-125-124-193.hsd1.fl.comcast.net] has joined #minecrafthelp
#486 [15:34] <awsomeguy1> i need help sighning or like going into minecraft can you help me?
#487 [15:41] * awsomeguy1 [webchat@c-73-125-124-193.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#488 [15:57] * thelounge40 [webchat@D93E590A.cm-28.dynamic.ziggo.nl] has joined #minecrafthelp
#489 [15:58] <thelounge40> my minecraft keeps crashing wen i pres on play its load en than its crash
#490 [16:00] <thelounge40> max pieters Absol my minecraft keeps crashing wen i pres on play its load en than its crash
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#492 [16:28] * thelounge70 [webchat@mtrlpq2314w-lp140-04-70-53-247-13.dsl.bell.ca] has joined #minecrafthelp
#493 [16:28] <thelounge70> hello
#494 [16:28] * Dzhonni [webchat@14-173-163-164.pinhaisnettelecom.com.br] has joined #minecrafthelp
#495 [16:29] <thelounge70> i would need help on how to downlaod mods
#496 [16:29] <Lord_Ralex> We do not help with mods.
#497 [16:29] <Dzhonni> I try to enter the server but he asks to restart the game and the launcher
#498 [16:30] <thelounge70> rip me
#499 [16:30] <thelounge70> would you know someone or a website wich could help me
#500 [16:30] <Dzhonni> i no
#501 [16:30] <thelounge70> ok
#502 [16:30] <Dzhonni> sorry
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#506 [16:33] * thelounge92 [webchat@45.227.57.165] has joined #minecrafthelp
#507 [16:33] <thelounge92> a
#508 [16:34] <thelounge92> I logged a minecraft account and he logged out after i log on in a server. I opened the minecraft launcher again and the account is disconnected, i restarted the pc and continue the same. If someone can help me, thank you :D
#509 [16:34] <thelounge92> Sorry for my bad English, i'm Brazilian!
#510 [16:34] * thelounge92 is now known as i62A
#511 [16:34] * i62A is now known as HelpMePls
#512 [16:34] <HelpMePls> I logged a minecraft account and he logged out after i log on in a server. I opened the minecraft launcher again and the account is disconnected, i restarted the pc and continue the same. If someone can help me, thank you :D
#513 [16:34] <HelpMePls> Sorry for my bad English, i'm Brazilian!
#514 [16:37] <HelpMePls> Absol
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#518 [17:07] <secret_agent9000> HELP, I can't log on to my account. I forgot my password
#519 [17:09] * CL2714 [webchat@c-68-84-38-2.hsd1.pa.comcast.net] has joined #minecrafthelp
#520 [17:09] <CL2714> Playing W10 edition for the first time in Survival. For some reason when trying to punch I can't damage anything, nor can I hold down and continuously punch
#521 [17:10] <CL2714> I think it's an issue with my mouse
#522 [17:10] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#523 [17:11] * JR [webchat@cpe-142-255-125-129.nyc.res.rr.com] has joined #minecrafthelp
#524 [17:12] <JR> alright so my game keeps crashing and i dont know why
#525 [17:12] <JR> like if i alt tab and try to tab back in it crashes
#526 [17:12] <JR> if im on a server and im walking around it crashes
#527 [17:12] <JR> pls help
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#529 [17:15] <CubeTheThird> JR, do you get a crash report?
#530 [17:15] <JR> yea
#531 [17:15] <JR> paste it in here?
#532 [17:16] <CubeTheThird> JR, paste it onto http://paste.ubuntu.com and give the URL here.
#533 [17:17] <CL2714> I'm using a Logitech G402 if that's known to have issues
#534 [17:17] <CubeTheThird> CL2714, what issue are you experiencing?
#535 [17:18] <CL2714> Playing W10 edition for the first time in Survival. For some reason when trying to punch I can't damage anything, nor can I hold down and continuously punch
#536 [17:18] <CL2714> Hmm, I made another world and it's working
#537 [17:18] <JR> CubeTheThird https://pastebin.com/MFfhMw13
#538 [17:18] <CubeTheThird> CL2714, sounds like the first one was in adventure mode
#539 [17:19] <CubeTheThird> JR, hmm let's do a clean install of the game
#540 [17:19] <CubeTheThird> ??> JR win/reinst
#541 [17:19] <Absol> JR: You may need to reinstall the locally installed files that Minecraft puts into place.
#542 [17:19] <Absol> JR: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#543 [17:20] <CL2714> Thanks CubeTheThird
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#545 [17:22] <JR> CubeTheThird so do what absol said?
#546 [17:22] <CubeTheThird> JR, ya. Absol is a robot
#547 [17:22] <JR> CubeTheThird oh ok, doing it now
#548 [17:25] <JR> CubeTheThird and if it keeps happening after i do this?
#549 [17:25] <CubeTheThird> JR, does it?
#550 [17:26] <JR> CubeTheThird downloading the version files rn, ill let you know when its done if it does
#551 [17:33] <JR> CubeTheThird yea as soon as i joined the server and took like 4 steps it froze
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#559 [19:01] * hhhqqq [webchat@cpe-108-185-29-157.socal.res.rr.com] has joined #minecrafthelp
#560 [19:02] <hhhqqq> My launcher is broken, I tried redownloading it but the window stays blank.
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#563 [19:16] * RAYNER [webchat@lpz-181-188-177-00172.wimaxtigo.bo] has joined #minecrafthelp
#564 [19:22] <RAYNER> hello my name is rayner the last times I tried to open minecraft I had an Initializing game problem and that was two weeks ago and still not working can you help me fix it?
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#569 [19:42] * mcpeislife [webchat@cpe-76-89-201-219.socal.res.rr.com] has joined #minecrafthelp
#570 [19:43] <mcpeislife> Hey, why can’t I go on any worlds when I’m signed into Xbox live?
#571 [19:45] <mcpeislife> okay, no one is responding lol
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#573 [20:20] * TC [webchat@pool-68-129-22-33.nycmny.fios.verizon.net] has joined #minecrafthelp
#574 [20:23] <TC> Anyone wanna' help me with a error?
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#578 [20:50] * UNDERNeedsHelp [webchat@cpe-108-167-76-203.kc.res.rr.com] has joined #minecrafthelp
#579 [20:51] <UNDERNeedsHelp> Whenever I start a map in my game, (Java) it crashes after a few seconds, saying java doesn't work. What's going on?
#580 [20:58] <mattym> ??> UNDERNeedsHelp gpu/vbo
#581 [20:58] <Absol> UNDERNeedsHelp: If your game hangs with the message "Java(tm) SE Binary Platform is not responding", chances are your GPU does not support VBO (Vertex Buffer Object), a technology Minecraft uses.
#582 [20:58] <Absol> UNDERNeedsHelp: To fix this: From the game's title menu, select Options, then Video Settings, scroll down and make sure Use VBOs is set to Off.
#583 [20:59] <UNDERNeedsHelp> Okay, I'll give it a shot.
#584 [21:02] <UNDERNeedsHelp> That seems to have fixed the problem! Thanks, @Absol!
#585 [21:03] * vodka64 [webchat@pool-71-244-237-38.bltmmd.fios.verizon.net] has joined #minecrafthelp
#586 [21:04] <vodka64> Is this technical support primarily for mojang related issues? What about issues downloading FTB modpacks and "gl_ES.lang" files from http://resources.download.minecraft.net/1a/1a80a179a1ad3074dd3a36f20b2b39e5c1bc4631 -- Receiving Error 101 - Connection Reset
#587 [21:08] * hackedaccoungt [webchat@S010600fc8d453533.vc.shawcable.net] has joined #minecrafthelp
#588 [21:08] <hackedaccoungt> hello
#589 [21:09] <hackedaccoungt> hello?
#590 [21:09] <hackedaccoungt> I need help getting my accoungt
#591 [21:09] <GreyVulpine> Been hacked?
#592 [21:09] <hackedaccoungt> yup
#593 [21:09] <GreyVulpine> hackedaccoungt - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#596 [21:12] <hackedaccoungt> i dont have access to my minecraft email account
#597 [21:12] <hackedaccoungt> and i lost my reciept
#598 [21:13] <hackedaccoungt> I cant really do much isthere anything else I can do to get my accoungt bacl
#599 [21:14] <hackedaccoungt> my in game name is MUHIT
#600 [21:14] <hackedaccoungt> I tried switching the email accounts
#601 [21:14] * Gavin0 [webchat@h69-130-243-234.mdtnwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#602 [21:14] <hackedaccoungt> by trying the security challenge but the link said failed to load
#603 [21:15] <Gavin0> hello
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#606 [21:16] * Michael is now known as Guest90880
#607 [21:17] <Guest90880> Hi. I need help getting my minecraft account back. I forgot my password to my email and my mojang account and now i cant log in. I tried the security cahllenge but the link but it said error. I also lost my reciept. Is there anything i can do to get it back?
#608 [21:18] <Guest90880> Hi. I need help getting my minecraft account back. I forgot my password to my email and my mojang account and now i cant log in. I tried the security cahllenge but the link but it said error. I also lost my reciept. Is there anything i can do to get it back?
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#610 [21:23] * thelounge28 [webchat@S010600fc8d453533.vc.shawcable.net] has joined #minecrafthelp
#611 [21:23] <thelounge28> my account got hacked
#612 [21:23] <thelounge28> Not able to log in
#613 [21:24] <thelounge28> cant change my password because the email linked to my mc account is not in use and i dont have any other devices that is logged in with it.
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#616 [21:25] <usmc4345> hello i have a question about my 2nd account
#617 [21:26] * usmc4345 [webchat@dynamic-acs-24-101-175-223.zoominternet.net] has quit. (Client Quit)
#618 [21:33] * byPatino [webchat@c-73-136-230-147.hsd1.tx.comcast.net] has joined #minecrafthelp
#619 [21:34] <byPatino> Can't log in into my Minecraft account, tried all the ways ( changing passwords, emails ) Help pls
#620 [21:34] <CubeTheThird> byPatino, what happens when you try logging in?
#621 [21:34] <byPatino> said wrong password or email
#622 [21:35] <byPatino> Login failed. Invalid username or password.
#623 [21:35] * OneHumanBeing [webchat@c-67-161-5-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#624 [21:35] <CubeTheThird> byPatino, is this in the game client or on the website?
#625 [21:35] <byPatino> game client
#626 [21:35] <OneHumanBeing> Hello?
#627 [21:35] <CubeTheThird> byPatino, what happens when you try on minecraft.net
#628 [21:35] <CubeTheThird> hello OneHumanBeing
#629 [21:36] <OneHumanBeing> So I got this problem where when I try to log into Minecraft it tells me that the pixel format is not acclerated
#630 [21:36] <byPatino> the thing is that I dopnt remember what email I had used on it, all I know its the username
#631 [21:36] <CubeTheThird> OneHumanBeing, do you have a dxdiag report?
#632 [21:36] <OneHumanBeing> Yes I do
#633 [21:36] <CubeTheThird> OneHumanBeing, give the URL to it here
#634 [21:36] <OneHumanBeing> https://paste.ubuntu.com/p/Pd5R6fQWxQ/
#635 [21:36] <CubeTheThird> byPatino, what's the username?
#636 [21:36] <byPatino> byPatino
#637 [21:36] <OneHumanBeing> I believe it is this
#638 [21:37] <OneHumanBeing> it has a little bit of mandarin in it cuz im chinese
#639 [21:37] * LostIndian [webchat@107-203-76-217.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#640 [21:37] <CubeTheThird> OneHumanBeing, sure thing. Looks like you've got a few drivers to update. Lemme find some downloads for you
#641 [21:37] <LostIndian> Ok so hi
#642 [21:37] <OneHumanBeing> Thanks so much!
#643 [21:37] <CubeTheThird> byPatino, so... how did you try changing the password if you don't know the email linked to it?
#644 [21:38] <CubeTheThird> hello LostIndian
#645 [21:38] <LostIndian> Hi
#646 [21:38] <LostIndian> So I'm
#647 [21:38] <LostIndian> I'M*
#648 [21:38] <LostIndian> Um*
#649 [21:38] <byPatino> I tried one of my emails that I had used before on it and it did send the change parssword but when I tried to connect wont let me
#650 [21:38] <CubeTheThird> LostIndian, please don't use the enter key after every word
#651 [21:39] <LostIndian> Sorry ^^'
#652 [21:39] <byPatino> it tells me that I had change the password but when I try to connect wont let me .-.
#653 [21:39] <CubeTheThird> ??> byPatino login/throttle
#654 [21:39] <Absol> byPatino: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#655 [21:39] <Absol> byPatino: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#656 [21:40] <CubeTheThird> OneHumanBeing, ok so firstly for intel drivers, download and install the first download: https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#657 [21:40] <OneHumanBeing> K thx!
#658 [21:40] <LostIndian> Well anyways I was gifted an account by a friend who no longer has the email or remembers the security questions
#659 [21:40] <byPatino> that's what I did
#660 [21:40] <byPatino> I tried yesterday and I couldnt
#661 [21:40] <CubeTheThird> LostIndian, so when you say gifted, you mean your friend owns the account, then gave you the login details?
#662 [21:40] <LostIndian> Yeah
#663 [21:40] <CubeTheThird> byPatino, are you using a VNP or proxy?
#664 [21:40] <byPatino> no
#665 [21:41] <byPatino> new pc that's it
#666 [21:41] <CubeTheThird> LostIndian, well legally speaking, your friend is the owner of the account. If they wish to do anything with it, they will have to contact Mojang about it
#667 [21:41] <OneHumanBeing> K I finished the download
#668 [21:41] <CubeTheThird> ??> byPatino tools/hjt
#669 [21:41] <Absol> byPatino: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#670 [21:41] <Absol> byPatino: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#671 [21:42] <byPatino> is there any way to talk on phone with someone?
#672 [21:42] <CubeTheThird> OneHumanBeing, then for AMD drivers download and install radeon software: https://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#673 [21:42] <LostIndian> Ok well what should we do about this cause neither of us have access to the email/security questions and I would like to change the skin
#674 [21:42] <CubeTheThird> byPatino, sorry no. This is a community-run tech support chatroom
#675 [21:43] <CubeTheThird> byPatino, just try following the instructions Absol gave you, and if you have questions just ask
#676 [21:43] <CubeTheThird> ??> LostIndian mojang/email
#677 [21:43] <byPatino> okay ill try
#678 [21:43] <Absol> LostIndian: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#679 [21:43] <Absol> LostIndian: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#680 [21:43] <CubeTheThird> LostIndian, have your friend follow that ^^^^^
#681 [21:43] <LostIndian> Alright
#682 [21:45] <byPatino> there
#683 [21:45] <byPatino> https://paste.ubuntu.com/p/Pvcc8kR99v/
#684 [21:45] <CubeTheThird> byPatino, ok one moment
#685 [21:46] <byPatino> okay
#686 [21:46] <CubeTheThird> byPatino, hmm nothing suspicious in your report there. To clarify, the password reset email and all that appears to work, but you still cannot login, correct?
#687 [21:47] <byPatino> Yes, it let me change the password and the email, but wont let me log in
#688 [21:47] <OneHumanBeing> looks like im probably done
#689 [21:47] <CubeTheThird> byPatino, and you're using your email+password to login, not username, right?
#690 [21:47] <byPatino> i have vids with that account if that works
#691 [21:48] <CubeTheThird> OneHumanBeing, did you install them after downloading?
#692 [21:48] <byPatino> when i log in with the email wont give me my username and wont let me play just the demo
#693 [21:48] <OneHumanBeing> yes I did
#694 [21:49] <OneHumanBeing> I hope I did I am no computer master but im sure I clicked yes for every change they did to my computer
#695 [21:49] <CubeTheThird> byPatino, ah. In that case you're logging in with the wrong email. Because you're using a mojang account, and not a legacy minecraft.net account, you have to use your email
#696 [21:49] <CubeTheThird> OneHumanBeing, ok good. And you did it for both intel and AMD ?
#697 [21:49] <OneHumanBeing> yes
#698 [21:49] <byPatino> the account name is byPatino
#699 [21:50] <OneHumanBeing> ohhhh sry wait a sec no my amd is still installing
#700 [21:50] <byPatino> i just logged in with the email and it just let me play the demo
#701 [21:50] <CubeTheThird> OneHumanBeing, ok no problem. Once its done, reboot your PC and try again
#702 [21:50] <OneHumanBeing> k thx
#703 [21:50] <OneHumanBeing> thx so much!
#704 [21:51] <CubeTheThird> byPatino, yes I understand. Your in-game name "byPatino" is tied to a Mojang.com account, which requires logging in with an email address. Since it is telling you to play demo, that means you're using the wrong email to login
#705 [21:51] <byPatino> oh then let me try the other email ig
#706 [21:52] <byPatino> man i love u
#707 [21:52] <byPatino> <33333
#708 [21:52] <byPatino> i just logged in
#709 [21:52] <byPatino> Thanks you so much!
#710 [21:52] <OneHumanBeing> pretty sure its done, so do I just reboot computer?
#711 [21:52] <CubeTheThird> byPatino, awesome!!
#712 [21:52] <CubeTheThird> OneHumanBeing, yup reboot
#713 [21:52] <OneHumanBeing> thx
#714 [21:52] <byPatino> Thank you CubeTheThird bye
#715 [21:52] * byPatino [webchat@c-73-136-230-147.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#716 [21:55] <OneHumanBeing> nope im stupid good thing I checked before rebooting computer my amd has a second installing stuff I installed the amd software and now have to install the stuff in software
#717 [22:00] <OneHumanBeing> it seems like the install just stopped in the middle and doesn't seem to be moving again
#718 [22:01] <CubeTheThird> OneHumanBeing, just keep waiting. it can take several minutes
#719 [22:01] <OneHumanBeing> k thank you so much
#720 [22:10] * OneHumanBeing [webchat@c-67-161-5-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#721 [22:10] <OneHumanBeing> HI
#722 [22:11] <OneHumanBeing> Im back after rebooting my computer
#723 [22:11] <OneHumanBeing> and my Minecraft worked!
#724 [22:11] <CubeTheThird> OneHumanBeing, awesome!
#725 [22:11] <OneHumanBeing> just here to say thank you so much
#726 [22:11] <OneHumanBeing> bye!
#727 [22:11] <CubeTheThird> OneHumanBeing, one last thing actually
#728 [22:11] <OneHumanBeing> ohhh
#729 [22:12] <CubeTheThird> OneHumanBeing, in-game, press f3. On the right of the screen, it will tell you if the game is using your Intel or AMD graphics. Which is it?
#730 [22:14] <OneHumanBeing> ohhhhh I actually have a problem with that cuz my f3 had been not working for a long time already because my settings in the computer gave the f3 another use which is to increase the brightness of the screen and Idk how to close it
#731 [22:14] <CubeTheThird> OneHumanBeing, ah ok. For your computer use fn + f3
#732 [22:14] <OneHumanBeing> oh k thx ill try it
#733 [22:16] <OneHumanBeing> wait a sec im a computer noob I use laptop and which is fn again?
#734 [22:16] <OneHumanBeing> ohhh I found it thx
#735 [22:16] <OneHumanBeing> nvm
#736 [22:16] <CubeTheThird> lol ok
#737 [22:17] <OneHumanBeing> k I opened it but where can I see if im amd or intel
#738 [22:17] <OneHumanBeing> found it its intel
#739 [22:18] <CubeTheThird> OneHumanBeing, ok. the AMD card is more powerful, so if you find the game is going slow, you can try changing in in the AMD Crimson Software that was installed with the drivers. I'm not 100% sure how to configure it but I can try finding you a guide if you want
#740 [22:19] <OneHumanBeing> my game is rn going pretty good I think im rn fine with intel if I got a problem ill come again thank you!
#741 [22:20] <OneHumanBeing> or actually it is just my friend partied me nd I cant wait to join the party
#742 [22:20] <CubeTheThird> OneHumanBeing, ok! have fun~
#743 [22:20] <OneHumanBeing> tooo lazy to do that xD
#744 [22:20] <OneHumanBeing> by that I mean change to amd
#745 [22:20] <OneHumanBeing> k thx!
#746 [22:20] <OneHumanBeing> cya
#747 [22:20] <OneHumanBeing> bye
#748 [22:20] <CubeTheThird> bye
#749 [22:20] <OneHumanBeing> thanks so much
#750 [22:20] <CubeTheThird> no problem :3
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