#1 [00:03] * lore [webchat@dsl-189-130-192-71-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2 [00:05] <lore> I have trouble loging in on my game, ive even tried with other accounts, i also tried to enter mojang and i couldnt even go further the security questions, does this is about the issues experiencing?
#3 [00:06] * Odds [webchat@45.232.62.4] has joined #minecrafthelp
#4 [00:07] <Odds> Eyy anyone can shine a light in a issue I'm dealing with?
#5 [00:08] <Odds> I'm currently trying to play minecraft and whenever I try to connect a server I get a "Invalid session please restart launcher/client" And even tho I had restarted multiple times i still keep getting the same error
#6 [00:09] <Odds> worth mentioning that the 'remember me' function from the launcher is also not working, saying it "Failed to update connection. Log in again"
#7 [00:09] <lore> uf i aint the only one
#8 [00:10] <Odds> yeah it seems to be a wide problem I saw a few people on the minecraft forum with the same problem.
#9 [00:11] <lore> well, so ill stop woring
#10 [00:12] <Odds> I already opened a ticket for mojang, and tthey will start working in a hour or so [office hours in Stockholm.
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#12 [00:48] * serge1999 [webchat@188.226.53.210-FTTB.planeta.tc] has joined #minecrafthelp
#13 [00:50] <serge1999> excuse me when i try to log in i get Socket Exeption Connection reset
#14 [00:51] <serge1999> is that the issue that is being fixed or is it something that is wrong on my end?
#15 [01:40] * shin0me [webchat@79-115-21-68.rdsnet.ro] has joined #minecrafthelp
#16 [01:42] <shin0me> hello, any idea why i can't play on older versions? i keep getting a weird crash in the launcher?
#17 [01:47] * Keen [webchat@108-64-37-55.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#18 [01:47] <Keen> im stuck at building terrain loading screen
#19 [01:47] <Keen> some help :c
#20 [01:48] <Keen> I need someone to literally me what to do step by step because im super dumb xD
#21 [01:49] <Keen> I recently just bought minecraft and it's not working
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#25 [03:11] * _Lemmy [webchat@103.93.69.57] has joined #minecrafthelp
#26 [03:13] <_Lemmy> ok so Failed to login: Invalid session is a known issue at the moment?
#27 [03:22] * serge1999 [webchat@188.226.53.210-FTTB.planeta.tc] has quit. (Quit: webchat.esper.net)
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#30 [03:35] * Happy3436 [webchat@cpe-137-147-19-240.bpjl-r-037.lon.vic.bigpond.net.au] has joined #minecrafthelp
#31 [03:36] <Happy3436> pls help can't log in to minecraft and waited two hours
#32 [03:37] <Happy3436> *Sniff sniff* so soo sa:*(
#33 [03:43] <Happy3436> never mind so sory
#34 [03:43] * Happy3436 [webchat@cpe-137-147-19-240.bpjl-r-037.lon.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#35 [03:56] <Anna> lol
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#46 [04:18] * Michee2016 [webchat@nat-178-215-105-90.speedyline.ru] has joined #minecrafthelp
#47 [04:19] <Michee2016> I cant log in in minecraft web-site or launcher
#48 [04:19] <Michee2016> doesnt connect ot the server
#49 [04:20] <Michee2016> what can i do? I want to play :D
#50 [04:21] <Michee2016> No answer? kkk
#51 [04:24] <Odds> anyone suffering from invalid session?
#52 [04:29] <Michee2016> hey
#53 [04:29] <Michee2016> will you answer/
#54 [04:29] * maro [~maro@2a02:8070:da2:1f00:a040:c4c2:98f1:f369] has joined #minecrafthelp
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#56 [04:43] * Odds [webchat@45.232.62.4] has quit. (Quit: webchat.esper.net)
#57 [05:02] * Huckleberry [~Huckleber@v22017074763251245.hotsrv.de] has joined #minecrafthelp
#58 [05:04] * Webchat_71743 [webchat@36-230-25-214.dynamic-ip.hinet.net] has joined #minecrafthelp
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#60 [05:14] * salikaaa [webchat@178-164-217-156.pool.digikabel.hu] has joined #minecrafthelp
#61 [05:14] <salikaaa> Hi!
#62 [05:14] <salikaaa> I have problem :/
#63 [05:15] <salikaaa> Can someone help me?
#64 [05:18] <salikaaa> Why is I getting the following message when I want to sign in to my minecraft.net account? An error prevented your request from being processed. Please try again.
#65 [05:38] * Odds [webchat@45.232.62.4] has joined #minecrafthelp
#66 [06:11] * vilkkz1 [webchat@mobile-access-6df02f-70.dhcp.inet.fi] has joined #minecrafthelp
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#68 [06:37] * _Lemmy_ [webchat@103.93.69.57] has joined #minecrafthelp
#69 [06:37] * puppy [webchat@103-97-93-206.rev.expl.in] has joined #minecrafthelp
#70 [06:38] <puppy> whenever i try to play online is says try restarting your game when i do it still does not work it keeps telleing me to restart my game again
#71 [06:38] <puppy> help me
#72 [06:39] <_Lemmy_> same for me - i think it's a known problem
#73 [06:40] <puppy> i know but i am trying again and again since morning and it is not working
#74 [06:45] <puppy> whenever i try to play online is says try restarting your game when i do it still does not work it keeps telleing me to restart my game again help me please
#75 [06:47] * _Lemmy_ [webchat@103.93.69.57] has quit. (Quit: webchat.esper.net)
#76 [06:56] * Webchat_55503 [webchat@177-86-116-70.techinfo.net.br] has joined #minecrafthelp
#77 [06:56] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#78 [06:56] * Webchat_55503 [webchat@177-86-116-70.techinfo.net.br] has quit. (Client Quit)
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#81 [07:36] * Notake [webchat@90-201-200-185.ftth.cust.kwaoo.net] has joined #minecrafthelp
#82 [07:37] <Notake> Hello i have a probleme failed to login invalid session (try restarting your game) (i am premium) it's normal ?
#83 [07:38] * thelounge52 [webchat@p57B28B7D.dip0.t-ipconnect.de] has joined #minecrafthelp
#84 [07:39] <thelounge52> Good day my name is Justin and I have a problem with my Minecraft (I'm from Germany) that means it takes me to write to you
#85 [07:39] * Golfballtaucher [webchat@x590ecacc.dyn.telefonica.de] has joined #minecrafthelp
#86 [07:39] <thelounge52> Good day my name is Justin and I have a problem with my Minecraft (I'm from Germany) that means it takes me to write to you
#87 [07:40] <Golfballtaucher> Hello , i have problem to download the 1.12.1 btw any version. It stucks at 123MB. Im German
#88 [07:41] * thelounge52 [webchat@p57B28B7D.dip0.t-ipconnect.de] has quit. (Client Quit)
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#90 [07:49] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#91 [07:49] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#92 [08:09] * Habib [webchat@120.153.147.244] has joined #minecrafthelp
#93 [08:09] <Habib> Hello I need help with my account
#94 [08:09] * xShadoo [webchat@149.200.199.79] has joined #minecrafthelp
#95 [08:10] * xShadoo [webchat@149.200.199.79] has quit. (Client Quit)
#96 [08:11] <Habib> Can anyone help me with my account ?
#97 [08:13] * olafxxd [webchat@p4FD2EB2F.dip0.t-ipconnect.de] has joined #minecrafthelp
#98 [08:14] <olafxxd> I can not log in I always get: Due to an error, your request could not be processed. Please try again.
#99 [08:33] * Bob [webchat@24-151-193-113.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#100 [08:36] <Bob> hello, im having some mouse sensitivity problems and so everything time i try to move my mouse just spins out for no reason
#101 [08:36] <Bob> anything i can do to fix it?
#102 [08:42] * Bob [webchat@24-151-193-113.dhcp.kgpt.tn.charter.com] has quit. (Quit: webchat.esper.net)
#103 [08:43] * Tanne [webchat@p57A7A725.dip0.t-ipconnect.de] has joined #minecrafthelp
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#105 [08:49] * Tanne [webchat@p57A7A725.dip0.t-ipconnect.de] has joined #minecrafthelp
#106 [08:52] * LolisZaidzia [webchat@m90-143-113-61.cust.tele2.lt] has joined #minecrafthelp
#107 [08:53] <Tanne> Hey. I've downloaded Minecraft today and it doesnt work. I can start it and it downloaded everything, but if i want to start the game Minecraft crashes. The error code is: Pixel Format not Accelerated. I've followed the instructions at http://hopper.minecraft.net/help/pixel-format-not-accelerated/#win. Now I'm here and i really hope someone can hel
#108 [08:53] <Tanne> p me. I also have a DxDiag-file: https://paste.ubuntu.com/p/Hks9tBCThd/ Thank you for helping:)
#109 [08:55] <LolisZaidzia> I can't log in to your new account.
#110 [08:56] * Tanne [webchat@p57A7A725.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#111 [08:57] <LolisZaidzia> mine new account.
#112 [08:57] * Tanne [webchat@p57A7A725.dip0.t-ipconnect.de] has joined #minecrafthelp
#113 [09:10] * Webchat_37470 [webchat@141.red.149.114.93.procono.es] has joined #minecrafthelp
#114 [09:10] * Webchat_37470 [webchat@141.red.149.114.93.procono.es] has quit. (Client Quit)
#115 [09:33] <LolisZaidzia> I bought my account from BuyPCgame
#116 [09:33] <LolisZaidzia> And its not working
#117 [09:34] <LolisZaidzia> I'll try to change my username.
#118 [09:34] <LolisZaidzia> Now its LolisZaidziYT
#119 [09:34] <LolisZaidzia> LolisZaidziaYT
#120 [09:34] <Lord_Ralex> You cannot buy accounts from non-Mojang sites.
#121 [09:34] <Lord_Ralex> They can and will scam you.
#122 [09:34] <Lord_Ralex> *Only* get your account from mojang.com
#123 [10:13] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Quit: Leaving)
#124 [10:16] <Andrio> I believe Amazon is legit, too, but not that one
#125 [10:16] <Lord_Ralex> it is, but i'm lazy
#126 [10:16] <Lord_Ralex> and it's a certain part of it
#127 [10:16] <Lord_Ralex> not the entire site
#128 [10:16] <Andrio> mm
#129 [10:20] <urielsalis> Only the prepaid caeds that are sold by Mojang directly
#130 [10:21] <urielsalis> I like that they didnt even change the meta description from the template they are using, scammers getting lazier
#131 [10:31] * Habib [webchat@120.153.147.244] has quit. (Quit: webchat.esper.net)
#132 [10:34] * e_l1997 [~quassel@2.67.244.187.mobile.tre.se] has joined #minecrafthelp
#133 [10:40] * DarkMC_YT [webchat@host109-149-254-179.range109-149.btcentralplus.com] has joined #minecrafthelp
#134 [10:41] <DarkMC_YT> Hey, I was wondering if anyone knows how to delete a user from the 'SWITCH USER' area on the launcher (new ver)
#135 [10:47] * verdreht [webchat@57-114-219-83.dyn.cable.fcom.ch] has joined #minecrafthelp
#136 [10:47] <verdreht> hello
#137 [10:47] <verdreht> i was banned from minecraft
#138 [10:47] <DarkMC_YT> I don't think they help with that here, but then again, I might be wrong.
#139 [10:50] <Andrio> verdreht, were you banned from a server?
#140 [10:51] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#141 [10:57] <verdreht> I can not join server anymore the error is failed to login invalid session reboot does not work
#142 [10:58] <Andrio> ??> verdreht launcher/relog
#143 [10:58] <Absol> verdreht: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#144 [11:00] <verdreht> I already do not bring anything
#145 [11:00] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#146 [11:00] <Andrio> verdreht, did you make sure Minecraft was closed before doing that?
#147 [11:02] <verdreht> yes I can not go to any server anymore
#148 [11:02] <Andrio> verdreht, can you join mctest.ae97.net ?
#149 [11:05] * verdreht [webchat@57-114-219-83.dyn.cable.fcom.ch] has joined #minecrafthelp
#150 [11:05] <verdreht> hello
#151 [11:06] <verdreht> I can not go to any server anymore
#152 [11:07] <verdreht> pls help
#153 [11:07] <verdreht> :/
#154 [11:07] <Andrio> verdreht, can you join mctest.ae97.net ?
#155 [11:08] <verdreht> My buddy is just gone a moment please
#156 [11:18] <verdreht> no, that's not possible
#157 [11:20] <Andrio> hm
#158 [11:20] <Andrio> verdreht, are you using the official launcher?
#159 [11:21] <verdreht> I've already tried the new one now I have the old one
#160 [11:27] <verdreht> I have a question my buddy has made with bots on other servers advertising that broke against the eula?
#161 [11:28] <Andrio> I don't think so. They might have their own rules against spam though.
#162 [11:29] <verdreht> that means it is simply banned by the owner but minecraft does not mind
#163 [11:33] * verdreht [webchat@57-114-219-83.dyn.cable.fcom.ch] has joined #minecrafthelp
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#170 [12:22] * Webchat_95949 [webchat@103-97-93-206.rev.expl.in] has joined #minecrafthelp
#171 [12:22] <Webchat_95949> hi
#172 [12:22] <Webchat_95949> i need help
#173 [12:24] <Webchat_95949> when i try to join any minecraft server it just says try restarting your game . i have restarted my game multiple times and yet it still says me to try and restart my game
#174 [12:24] <Webchat_95949> help me please
#175 [12:25] * bildramer [~bildramer@p4fd85f56.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#176 [12:25] <Webchat_95949> anyone there to help me please???
#177 [12:25] <Webchat_95949> please
#178 [12:25] * bildramer [~bildramer@p4FD85F56.dip0.t-ipconnect.de] has joined #minecrafthelp
#179 [12:25] <Webchat_95949> anyone there
#180 [12:26] <urielsalis> Webchat_95949, logout before closing the game
#181 [12:26] <Webchat_95949> ???
#182 [12:26] <Webchat_95949> how
#183 [12:26] <Webchat_95949> i have tried different methods
#184 [12:26] <Webchat_95949> it did not work
#185 [12:26] <urielsalis> ??> Webchat_95949 launcher/lougout
#186 [12:26] <urielsalis> ??> Webchat_95949 launcher/logout
#187 [12:26] <Webchat_95949> but
#188 [12:26] <urielsalis> ??> Webchat_95949 launcher/relog
#189 [12:27] <Absol> Webchat_95949: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#190 [12:27] <Webchat_95949> i have logged out and logged in
#191 [12:27] <Webchat_95949> and yet
#192 [12:27] <Webchat_95949> i still cant play on hypixel
#193 [12:27] <urielsalis> ??> Webchat_95949 win/reinst
#194 [12:27] <Absol> Webchat_95949: You may need to reinstall the locally installed files that Minecraft puts into place.
#195 [12:27] <Absol> Webchat_95949: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#196 [12:27] <Webchat_95949> well
#197 [12:28] <Webchat_95949> can u fix it trough your computer my ign is sujal786
#198 [12:28] <urielsalis> ??> Webchat_95949 info/volunteer
#199 [12:28] <Absol> Webchat_95949: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#200 [12:28] <Webchat_95949> ok:(
#201 [12:28] <Webchat_95949> ty for your help
#202 [12:28] <Webchat_95949> i will try to do what u said
#203 [12:29] <Webchat_95949> ty
#204 [12:29] <Webchat_95949> :D
#205 [12:30] <Webchat_95949> ty abso1
#206 [12:30] <Webchat_95949> bye
#207 [12:30] * Webchat_95949 [webchat@103-97-93-206.rev.expl.in] has quit. (Quit: webchat.esper.net)
#208 [12:31] * Webchat_60555 [webchat@103-97-93-206.rev.expl.in] has joined #minecrafthelp
#209 [12:31] <Webchat_60555> r u there
#210 [12:31] <Webchat_60555> abso1
#211 [12:31] <Webchat_60555> i have a question
#212 [12:32] <Webchat_60555> after i deleate everything
#213 [12:32] <Webchat_60555> how do i reinstall all my files
#214 [12:32] <Webchat_60555> in the .minecraft folder
#215 [12:32] <Webchat_60555> tell me please
#216 [12:32] <Webchat_60555> abso1 r u there please
#217 [12:33] <urielsalis> Webchat_60555, the launcher recreates them
#218 [12:33] <Webchat_60555> ooooooo
#219 [12:33] <Webchat_60555> and
#220 [12:33] <urielsalis> Webchat_60555, keep messages in a single line
#221 [12:33] <Webchat_60555> the saves folder too???
#222 [12:33] <Webchat_60555> ok
#223 [12:33] <Webchat_60555> should i keep a backup of the saves folder
#224 [12:34] <urielsalis> Webchat_60555, if you dont delete the saves folder your worls will still be there
#225 [12:34] <urielsalis> Webchat_60555, a backup of that is always recommended though
#226 [12:34] <Webchat_60555> ok
#227 [12:34] <Webchat_60555> ty for ur help :D
#228 [12:34] <Webchat_60555> bye
#229 [12:34] * Webchat_60555 [webchat@103-97-93-206.rev.expl.in] has quit. (Client Quit)
#230 [12:43] * Seph [webchat@adsl-98-80-97-185.shv.bellsouth.net] has joined #minecrafthelp
#231 [12:46] <Seph> Am having trouble connecting to a server - when it says "loading terrain" it cuts off and says "Connection Lost: Disconnected." I've restarted PC, updated Java, I don't know what else to do.
#232 [12:53] * Webchat_78333 [webchat@103-97-93-206.rev.expl.in] has joined #minecrafthelp
#233 [12:53] <Webchat_78333> help me
#234 [12:53] <Webchat_78333> abos1 r u there
#235 [12:53] <Webchat_78333> anyone there
#236 [12:53] <Webchat_78333> help me please :D
#237 [12:54] <Webchat_78333> ???
#238 [12:54] <Webchat_78333> anyone there???
#239 [12:55] <Webchat_78333> abos1 told me to delete my minecraft and re download it i did so yet when i try to join any minecraft servers it says try restarting ur gamr
#240 [12:56] <Webchat_78333> abos1 told me to delete my minecraft and re download it i did so yet when i try to join any minecraft servers it says try restarting ur game
#241 [12:56] <Webchat_78333> someoe help me
#242 [12:57] <Webchat_78333> no one ???:( -_- please
#243 [12:59] * Oscure [webchat@dsl-189-131-205-151-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#244 [12:59] <Oscure> Hi
#245 [12:59] <Oscure> mmm
#246 [13:00] <Webchat_78333> hi
#247 [13:00] <Webchat_78333> abos1 told me to delete my minecraft and re download it i did so yet when i try to join any minecraft servers it says try restarting ur gamr
#248 [13:01] <Webchat_78333> help me please
#249 [13:02] * Oscure [webchat@dsl-189-131-205-151-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#250 [13:03] * bini [webchat@185.204.57.17] has joined #minecrafthelp
#251 [13:03] <bini> ummm hello ?
#252 [13:05] <bini> why when i try to join a server it says (try restarting your game) i did and it happens again evertime
#253 [13:07] <Webchat_78333> me too
#254 [13:08] <Webchat_78333> i am having the same problem
#255 [13:17] * Noah [webchat@pool-71-244-174-144.bltmmd.fios.verizon.net] has joined #minecrafthelp
#256 [13:17] <Noah> Hello
#257 [13:18] <Noah> I have a problem with accessing my account
#258 [13:19] <bini> rip
#259 [13:50] * bini [webchat@185.204.57.17] has quit. (Quit: webchat.esper.net)
#260 [14:01] * ShadowBea5t [webchat@cpc135296-york7-2-0-cust445.know.cable.virginm.net] has joined #minecrafthelp
#261 [14:02] <ShadowBea5t> hello ?
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#267 [14:52] * jtaps [webchat@cpe-69-23-70-113.new.res.rr.com] has joined #minecrafthelp
#268 [14:54] <jtaps> Not sure if my issue is related to the notice in chat, but I recently had an email from mojang saying my password had been changed, but I wasn't the one who changed it. I was able to successfully change my password and log in, but now my username and skin have been changed, I can see how to change my skin back but not my username
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#274 [15:14] <pbj3> Hello, I cant remember the email for my account i made six years ago, can I still go on it?
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#278 [15:39] * ValpeN [webchat@151.177.83.129] has joined #minecrafthelp
#279 [15:39] <ValpeN> hello
#280 [15:39] <ValpeN> can you help me with a problrm
#281 [15:40] <ValpeN> i am trying to launch a mod through twitch, i use forge but when i download it does it not show up in the tab
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#283 [15:47] * Odds [webchat@45.232.62.4] has joined #minecrafthelp
#284 [15:49] <Odds> Hello? Anyone can give me a helping hand on a issue? I've been trying to connect to my account but it keeps rejecting my security questions.
#285 [15:49] * jungleguy [webchat@172.58.143.255] has joined #minecrafthelp
#286 [15:50] <jungleguy> hi there i've been trying to register since this morning to buy minecraft. I've signed up with two different email accounts and had the confirmation codes each time but when i try to login I get the error wrong username or password? what can i do?
#287 [15:50] * thelounge55 [webchat@CPEf09fc2c2bd88-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#289 [15:51] <thelounge55> Hello. I would like to be a helper again. Can someone please link me with the command area?
#290 [15:51] * thelounge55 is now known as HelperZach
#291 [15:52] <HelperZach> Hello?
#292 [15:53] * Webchat_28942 [webchat@12.111.143.154] has joined #minecrafthelp
#293 [15:55] * Webchat_28942 [webchat@12.111.143.154] has quit. (Client Quit)
#294 [15:55] <Odds> Hello anyone?
#295 [15:56] <HelperZach> Hello.
#296 [15:57] <Odds> Ey! :D Finally someone. Man, i've been dealing with a issue since yesterday with minecraft and mojang still hasnt replied. Feels bad V_V
#297 [15:58] <HelperZach> Ok, what is the problem?
#298 [16:01] <Odds> Well yesterday it was one problem, now its two. Yesterday, out of the blue, my minecraft decided to stop being able to connect to any server. Vanilla ones, modded ones, anything in general. I tried reinstalling everything. Vanilla only, modded only. To make sure one wastn affecting the other. Tried a password change, no avail. The error I get is 'I
#299 [16:01] <Odds> nvalid Session [Please restart your launcher]" Or something on those lines. I did try everything possible you could think of. Still no avail, and waiting for a reply from mojang on that matter.
#300 [16:02] <Odds> Worth mentioning that when I checked the log it would say that my token was invalid. Dunno why but thats what it said.
#301 [16:02] <HelperZach> Ok please give me one second.
#302 [16:05] * Webchat_29662 [webchat@12.111.143.154] has joined #minecrafthelp
#303 [16:05] <Odds> Also the other issue I'm dealing with is with the security questions. I've tried to set up security questions for mojang, and after that was done, I tried to login, which also didnt work.
#304 [16:05] <Odds> I simply get no error message, nothing. The page simply reloads
#305 [16:06] <HelperZach> hmmm
#306 [16:06] * Webchat_29662 [webchat@12.111.143.154] has quit. (Client Quit)
#307 [16:10] <HelperZach> GreyBot I have a question
#308 [16:10] <tyteen4a03> ??> Odds win/reinst
#309 [16:10] <Absol> Odds: You may need to reinstall the locally installed files that Minecraft puts into place.
#310 [16:10] <Absol> Odds: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#311 [16:10] <HelperZach> Odds
#312 [16:10] <HelperZach> odds
#313 [16:10] <HelperZach> Odds I have a question
#314 [16:10] <Odds> Hm?
#315 [16:11] <HelperZach> How do you find the list of what you just did the < thing
#316 [16:11] * Lord_Ralex kicked HelperZach from #minecrafthelp (Reason: elperZach :You are not a helper, so don't use a name that indicates it)
#317 [16:11] <Odds> the list of what I just did...?
#318 [16:11] <Lord_Ralex> ignore him
#319 [16:11] <Odds> what you mean?
#320 [16:11] <Odds> Ok...
#321 [16:11] * Zach [webchat@CPEf09fc2c2bd88-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#322 [16:11] <Odds> I'll try to do what absol said.
#323 [16:12] <Zach> Odds please repeat how do you do that?
#324 [16:12] * Zach is now known as Guest42535
#325 [16:12] <tyteen4a03> ??> Odds win/reinst
#326 [16:12] <Absol> Odds: You may need to reinstall the locally installed files that Minecraft puts into place.
#327 [16:12] <Absol> Odds: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#328 [16:12] <tyteen4a03> Odds: follow the instructions above please ^
#329 [16:12] <Odds> ok.
#330 [16:12] <Guest42535> odds how do you do that > thing?
#331 [16:12] <Lord_Ralex> Guest42535, you don't
#332 [16:12] <Lord_Ralex> stop asking
#333 [16:13] <Guest42535> Where is the list of commands.
#334 [16:13] <tyteen4a03> Odds: re security questions: Mojang had a bit of a hiccup the past few days, your security questions should have gone through
#335 [16:13] <GreyVulpine> Guest42535 - That's nothing you need to concern yourself with
#336 [16:13] <Guest42535> Lord_Ralex I remember I used to help out in this chat as a volunteer and I was able to see the list.
#337 [16:13] <tyteen4a03> Odds: if not, you can wait for Mojang to reply to your email, though I highly doubt they can see your answers
#338 [16:13] <Guest42535> I am not a guest.
#339 [16:13] <Guest42535> I am a helper.
#340 [16:13] <Lord_Ralex> What was your original name the
#341 [16:14] <Lord_Ralex> then*
#342 [16:14] <Odds> tyteen4a03 so basically just wait and see if the issue will be resolved? About the security thing thats it.
#343 [16:14] <Guest42535> Zainyzach or something it was before this big update thing When this place was actually volunteer run. And people can just join and then start helping. I was not any type of rank.
#344 [16:14] <tyteen4a03> Odds: security questions, yeah
#345 [16:15] <Odds> ok. I mean, only reason I did security questions was to try and change my email but oh well i'll try the thing you suggested
#346 [16:15] <Guest42535> tyteen4a03
#347 [16:15] <tyteen4a03> Guest42535: this is the only record we have for that name: https://imgur.com/a/LroMnw6
#348 [16:15] <Lord_Ralex> Guest42535, so, few flaws. A) What big update? B) Still volunteer ran. C) Still can, but making your name be that isn't acceptable.
#349 [16:15] * jtaps [webchat@cpe-69-23-70-113.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#350 [16:16] <Guest42535> tyteen4a03 That is me, look in the logs you see me helping people/
#351 [16:17] <tyteen4a03> Guest42535: well, this is what you did: https://imgur.com/a/2Mr7PAv
#352 [16:17] <Guest42535> Lord_Ralex If you are still volunteer ran then why do I no longer have acces to the commands you guys use to help people.
#353 [16:17] <Lord_Ralex> Guest42535, I never said you didn't have access. So far however, you have demonstrated 0 reason to know what they are.
#354 [16:17] <Lord_Ralex> In fact, you tried to talk to 2 bots, one of which has the name "bot" in it.
#355 [16:18] <Guest42535> I have a reason, it is because I want to help people like I used to.
#356 [16:18] <tyteen4a03> Guest42535: there has never been a "used to"
#357 [16:18] <Guest42535> Yes, I know, I was trying to find the command list by doig help
#358 [16:18] <Guest42535> doing*
#359 [16:18] <Guest42535> It did not work.
#360 [16:18] <Guest42535> tyteen4a03 Yes there %100 was a used to.
#361 [16:18] <Lord_Ralex> Guest42535, "<HelperZach> GreyBot I have a question"
#362 [16:19] <Guest42535> mhm thought that was the main chat for a second.
#363 [16:19] <tyteen4a03> Guest42535: http://kealper.com/irclogs - knock yourself out, show me an "used to"
#364 [16:19] <Guest42535> Thats a bunch of nubers
#365 [16:19] <Guest42535> numbers*
#366 [16:20] <Guest42535> nvm
#367 [16:21] <Guest42535> these are not my logs
#368 [16:21] <tyteen4a03> Guest42535: these are public logs
#369 [16:21] <Guest42535> This will take a while
#370 [16:21] <tyteen4a03> Guest42535: it should take you five minutes
#371 [16:22] <Guest42535> Well, you said that I have acces to the < thing so give it to me please.
#372 [16:22] <Guest42535> acces*
#373 [16:22] <GreyVulpine> You now have access.
#374 [16:23] <Odds> also tyteen4a03, I forgot to point ou that in the launcher the remember me function isn't working, and whenever I reopened the launcher I'd get the error "Failed to login. Login again"
#375 [16:23] <tyteen4a03> Odds: is this right now?
#376 [16:24] <Odds> I'm constantly re-dowloading the mc files, I let you know when it's done.
#377 [16:24] <Odds> currently*
#378 [16:24] <Odds> not constantly XD
#379 [16:24] <Guest42535> GreyVulpine What do you mean, "I now have acces" Can you give me the link to the command area.
#380 [16:24] <Guest42535> acces*
#381 [16:24] <tyteen4a03> Odds: again, login servers had hiccups for the past few days
#382 [16:24] <tyteen4a03> Odds: it should work fine now
#383 [16:24] <Odds> Hope so V_V
#384 [16:25] <GreyVulpine> Guest42535 - No. If you've been here before, you should already know how to use it.
#385 [16:25] <Odds> kinda sucks that the helpdesk from mojang is in stockholm, because when I opened the ticket it was past midnight, so they'll only open my ticket tomorrow
#386 [16:25] <Guest42535> GreyVulpine I know how to use it but i did not memorize the commands.
#387 [16:25] <tyteen4a03> Odds: it takes on average 5 business days for them to respond anyway
#388 [16:25] <Odds> OOOF
#389 [16:27] <Lord_Ralex> Guest42535, for reference: a good helper sits back and watches what others do, to see how things work and how to best help.
#390 [16:28] <Lord_Ralex> Not just shoving themselves in, or even asking for ranks. Which was the first thing you did last time you were here.
#391 [16:29] <lol768> And exactly what you asked of us, too :P
#392 [16:32] <Odds> tyteen4a03 Yeah... I'm still getting that same error. Also it's worth pointing out that servers that dont request mojang's token validation are working.
#393 [16:32] <Odds> And yes my account is premium
#394 [16:32] <Odds> I purchased it last year :P
#395 [16:32] <tyteen4a03> ??> Odds tools/hjt
#396 [16:32] <Absol> Odds: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#397 [16:32] <Absol> Odds: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#398 [16:35] <Odds> tyteen4a03
#399 [16:35] <Odds> https://paste.ubuntu.com/p/qPKWb3dJ8P/
#400 [16:35] <tyteen4a03> Odds: uninstall: Advanced SystemCare
#401 [16:35] <Odds> ok
#402 [16:35] <tyteen4a03> ??> Odds av/adwcleaner
#403 [16:35] <Absol> Odds: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#404 [16:36] <Absol> Odds: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#405 [16:36] <Guest42535> Lord_Ralex All I want to know is all of the commands for helping people eg <?
#406 [16:36] <tyteen4a03> Odds: don't see any obvious signs of infection, but just as a precaution
#407 [16:36] <Odds> alright~
#408 [16:36] <Guest42535> <volunteer run
#409 [16:36] <Guest42535> <ask
#410 [16:36] <GreyVulpine> Guest42535 - Show you're capable of helping first. Then we'll show you.
#411 [16:37] <Guest42535> GreyVulpine O M G, In order to help people I need to know the commands to help people.
#412 [16:37] <GreyVulpine> Guest42535 - Nope, you don't.
#413 [16:37] <Lord_Ralex> No, you don't
#414 [16:37] <tyteen4a03> No, you don't
#415 [16:37] <Odds> tyteen4a03 done. Try logging again?
#416 [16:37] <tyteen4a03> (joining the bandwagon)
#417 [16:37] <tyteen4a03> Odds: did you run ADWCleaner?
#418 [16:37] <Odds> I already have it instaled :P So yes i did
#419 [16:37] <tyteen4a03> Odds: if you run ADWCleaner, it should tell you to restart
#420 [16:38] <Odds> oh alright, I figured I wouldn't need. XD
#421 [16:38] <Odds> Brb then.
#422 [16:38] <Guest42535> <??
#423 [16:38] <Guest42535> How to prove it then?
#424 [16:39] <Guest42535> How to proove I can help
#425 [16:39] <Lord_Ralex> Guest42535, by not acting like this really. I already gave you great information.
#426 [16:39] <tyteen4a03> [22:36:34] <@GreyVulpine> Guest42535 - Show you're capable of helping first. Then we'll show you.
#427 [16:39] * Odds [webchat@45.232.62.4] has quit. (Quit: webchat.esper.net)
#428 [16:39] <Guest42535> Does minecraft support this channel?
#429 [16:39] <GreyVulpine> Help people without trying to spam the channel with commands. See how tyteen4a03's doing it.
#430 [16:39] <GreyVulpine> Guest42535 - How did you find this channel?
#431 [16:39] <tyteen4a03> Guest42535: as you said it yourself, this place is entirely volunteer-run
#432 [16:41] <Guest42535> GreyVulpine I am trying to find out if this is the place I was helping out before
#433 [16:41] <GreyVulpine> Guest42535 - It is.
#434 [16:41] <Guest42535> No I do not think so it is very diffrent
#435 [16:42] <Guest42535> When I helped before a staff member just gave me the link.
#436 [16:42] <Lord_Ralex> The client that you got here with is different, this is the same chat.
#437 [16:42] <GreyVulpine> Guest42535 - Then I wish you good luck in finding the correct help channel for minecraft
#438 [16:43] <Guest42535> I was a hekper
#439 [16:43] <Guest42535> helper*
#440 [16:43] <Lord_Ralex> Then we would have known who you were.
#441 [16:43] <Guest42535> No I was a volunteer
#442 [16:43] <GreyVulpine> We're all volunteers, Guest42535.\
#443 [16:44] <Lord_Ralex> The people who call themselves a helper are ones who have voice or op here, neither of which you had.
#444 [16:44] <Guest42535> But I had acces to the commands and I had acces to knowing all of the <?? and the <ask commands
#445 [16:44] * Webchat_87062 [webchat@wsip-98-175-101-36.dc.dc.cox.net] has joined #minecrafthelp
#446 [16:44] <Guest42535> I know some
#447 [16:44] <Lord_Ralex> Access != helper or volunteer
#448 [16:44] <Lord_Ralex> There are no perms to access them.
#449 [16:44] <Webchat_87062> How do you join a whitelisted server? I have the code, but where do I enter it?
#450 [16:44] <Guest42535> <ask makes the bot say, don't say "I need help" just ask your question
#451 [16:44] <tyteen4a03> Webchat_87062: what code?
#452 [16:45] <Guest42535> <?? ask
#453 [16:45] <Webchat_87062> to join the whitelisted server
#454 [16:45] <GreyVulpine> !k Guest42535
#455 [16:45] * GreyBot kicked Guest42535 from #minecrafthelp (Reason: uest42535 :<Kicks:1571>)
#456 [16:45] <tyteen4a03> GreyVulpine: come on, you could have at least let Lord_Ralex do it
#457 [16:45] <tyteen4a03> Webchat_87062: not sure what code you're talking about, do you have a domain name or an IP address?
#458 [16:45] <tyteen4a03> Webchat_87062: or are you trying to join a realm?
#459 [16:45] * zainyzach [webchat@CPEf09fc2c2bd88-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#460 [16:45] <zainyzach> Once again
#461 [16:46] <zainyzach> I had acces to the <?? commands now someone please give me the link.
#462 [16:46] <GreyVulpine> Nope
#463 [16:46] <zainyzach> access*
#464 [16:46] <Webchat_87062> yeah the ip address. No, its my friend's server. He says I just have to enter the code in the "server box thing", but im so confused
#465 [16:46] <tyteen4a03> Webchat_87062: https://help.mojang.com/customer/en/portal/articles/429052-how-do-i-play-multiplayer-
#466 [16:46] <zainyzach> GreyVulpine Why not.
#467 [16:46] <tyteen4a03> Webchat_87062: look under "Playing on an online server"
#468 [16:46] * Lord_Ralex kicked zainyzach from #minecrafthelp (Reason: ainyzach :https://google.com)
#469 [16:47] * zainyzach [webchat@CPEf09fc2c2bd88-CM788df7eaa300.cpe.net.cable.rogers.com] has joined #minecrafthelp
#470 [16:47] * Absol kicked zainyzach from #minecrafthelp (Reason: ainyzach :The bot has chosen. And you are not worthy. (#1413))
#471 [16:49] * notzach [webchat@84.93.36.238] has joined #minecrafthelp
#472 [16:49] <Lord_Ralex> So
#473 [16:49] <Lord_Ralex> Evading a baqn
#474 [16:49] * Lord_Ralex kicked notzach from #minecrafthelp (Reason: otzach :Smart)
#475 [16:49] <tyteen4a03> Lord_Ralex: lolno
#476 [16:49] <Lord_Ralex> oh
#477 [16:49] <Lord_Ralex> OPPS
#478 [16:49] <tyteen4a03> sorry :P
#479 [16:50] <lol768> Hahaha
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#484 [16:52] <Lord_Ralex> !message
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#486 [16:52] * notnotzach [webchat@84.93.36.238] has joined #minecrafthelp
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#492 [16:57] * Meliodas_Wrath_ [webchat@dsl-189-131-16-197-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#493 [16:57] <Meliodas_Wrath_> Hey anyone else has problems with verification while attempting to play online?
#494 [16:57] * HELPLZ [webchat@102.185.180.41] has joined #minecrafthelp
#495 [16:57] <HELPLZ> Hey
#496 [16:57] <HELPLZ> heu
#497 [16:57] <Meliodas_Wrath_> hello
#498 [16:57] <tyteen4a03> hi HELPLZ
#499 [16:57] <HELPLZ> So recently my minecraft stopped working.
#500 [16:58] <tyteen4a03> Meliodas_Wrath_: what's the error message?
#501 [16:58] <Meliodas_Wrath_> wait 1 sec ima copy it
#502 [16:58] <Meliodas_Wrath_> it appears when i try to go online
#503 [16:59] <Meliodas_Wrath_> the message is :: "Failed to login
#504 [16:59] <HELPLZ> When i login in my account and close the launcher and reopen it does this http://prntscr.com/jm8q4w ( i need experts )
#505 [16:59] <tyteen4a03> ??> HELPLZ win/reinst
#506 [16:59] <Absol> HELPLZ: You may need to reinstall the locally installed files that Minecraft puts into place.
#507 [16:59] <Meliodas_Wrath_> "failed to login:Invalid session (try restarting your ame)
#508 [16:59] <Absol> HELPLZ: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#509 [16:59] <tyteen4a03> Meliodas_Wrath_: can you log into account.mojang.com?
#510 [16:59] <Meliodas_Wrath_> yes
#511 [16:59] <Meliodas_Wrath_> it works
#512 [16:59] <HELPLZ> Absol I did that, it didn't work.
#513 [16:59] <Meliodas_Wrath_> tthe only porblem is the online
#514 [17:00] <Meliodas_Wrath_> i can login and play offline but online is where i want
#515 [17:00] <HELPLZ> Meliodas
#516 [17:00] <Meliodas_Wrath_> yes?
#517 [17:00] <HELPLZ> Does the same thing happen when you reopen the launcher u get logged out
#518 [17:00] <HELPLZ> and it says Failed to refresh login. Please login again.
#519 [17:00] <HELPLZ> (Create new account?)
#520 [17:00] <Meliodas_Wrath_> yes
#521 [17:00] <tyteen4a03> ??> Meliodas_Wrath_ win/reinst
#522 [17:00] <Absol> Meliodas_Wrath_: You may need to reinstall the locally installed files that Minecraft puts into place.
#523 [17:00] <Absol> Meliodas_Wrath_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#524 [17:00] <tyteen4a03> HELPLZ: follow the instructions above ^
#525 [17:00] <Meliodas_Wrath_> i have a mac..
#526 [17:01] <tyteen4a03> ??> Meliodas_Wrath_ mac/reinst
#527 [17:01] <Absol> Meliodas_Wrath_: You may need to reinstall the locally installed files that Minecraft puts into place.
#528 [17:01] <Absol> Meliodas_Wrath_: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#529 [17:01] <Meliodas_Wrath_> k wait a sec
#530 [17:01] <HELPLZ> tyteen4a03 i deleted .minecraft and reinstalled that did nothing.
#531 [17:01] <tyteen4a03> ??> HELPLZ tools/hjt
#532 [17:01] <Absol> HELPLZ: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#533 [17:01] <Absol> HELPLZ: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#534 [17:02] <HELPLZ> Alright.
#535 [17:03] <Meliodas_Wrath_> i did it, it says its creating a data backup
#536 [17:03] <Meliodas_Wrath_> now do i delete it?
#537 [17:03] <tyteen4a03> Meliodas_Wrath_: delete the script?
#538 [17:04] <Meliodas_Wrath_> nvm what do i do now?
#539 [17:04] <tyteen4a03> Meliodas_Wrath_: try Minecraft again
#540 [17:04] <HELPLZ> Absol http://prntscr.com/jm8sfb
#541 [17:05] <Meliodas_Wrath_> same problem
#542 [17:05] <Meliodas_Wrath_> i cant go online
#543 [17:05] <Meliodas_Wrath_> script failed
#544 [17:06] <tyteen4a03> ??> HELPLZ tools/hjt
#545 [17:06] <HELPLZ> Waiting for a response Absol tyteen4a03 http://prntscr.com/jm8sfb
#546 [17:06] <Absol> HELPLZ: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#547 [17:06] <tyteen4a03> Meliodas_Wrath_: do you have mcleaks installed?
#548 [17:06] <Absol> HELPLZ: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#549 [17:06] <Meliodas_Wrath_> i dont think so
#550 [17:06] <HELPLZ> a system scan Absol ?
#551 [17:07] <Meliodas_Wrath_> i just googled it and it says it is free mc accounts
#552 [17:07] <tyteen4a03> HELPLZ: "Do a scan and save a log file".
#553 [17:07] <HELPLZ> Theres no option
#554 [17:07] <HELPLZ> Ill send the option
#555 [17:07] <tyteen4a03> HELPLZ: do a system scan and save a log file
#556 [17:08] <HELPLZ> ok
#557 [17:08] <Meliodas_Wrath_> o i see why the script didnt work
#558 [17:08] <Meliodas_Wrath_> its still loading
#559 [17:08] <Meliodas_Wrath_> wait a sec
#560 [17:09] * Informante [webchat@45.7.19.11] has joined #minecrafthelp
#561 [17:09] <Informante> I can not connect to any server what I do?
#562 [17:09] <HELPLZ> what does it say
#563 [17:10] <tyteen4a03> Informante: multiplayer servers
#564 [17:10] <tyteen4a03> Informante: multiplayer servers?
#565 [17:10] <tyteen4a03> Informante: could you try mctest.ae97.net?
#566 [17:10] <Informante> Yes tyteen4a03
#567 [17:10] <tyteen4a03> Informante: okay, give mctest.ae97.net a try
#568 [17:11] <Informante> tyteen4a03 http://prntscr.com/jm8uwr
#569 [17:11] <tyteen4a03> Informante: are you playing on 1.12.2?
#570 [17:11] <Informante> I'll open
#571 [17:12] <Informante> I use the version to play 1.7.10
#572 [17:12] <tyteen4a03> Informante: generally, your client version needs to be the same as the server
#573 [17:12] <HELPLZ> when is this hijack thing gonna open the notepad
#574 [17:12] <tyteen4a03> HELPLZ: a few minutes
#575 [17:12] <Informante> Every time I see the launcher my account displaces
#576 [17:12] * Meliodas_Wrath_ [webchat@dsl-189-131-16-197-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#577 [17:12] <HELPLZ> it logs out? Informante
#578 [17:13] <HELPLZ> can i message people on here
#579 [17:13] <tyteen4a03> ??> HELPLZ scold/pm
#580 [17:13] <Absol> HELPLZ: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#581 [17:13] <HELPLZ> i figured
#582 [17:13] * thelounge27 [webchat@dsl-189-131-16-197-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#583 [17:13] <tyteen4a03> HELPLZ: that's not the full report
#584 [17:13] <tyteen4a03> HELPLZ: copy everything with Ctrl+A and Ctrl+C
#585 [17:14] <thelounge27> tyteen (im Meliodas_Wrath_) i tried to do the terminal thing but it just says creating a minecraft backup
#586 [17:14] <tyteen4a03> thelounge27: if you have very large worlds, this may take a whil
#587 [17:14] <tyteen4a03> thelounge27: if you have very large worlds, this may take a while
#588 [17:14] <tyteen4a03> HELPLZ: don't PM me the report
#589 [17:14] <HELPLZ> https://paste.ubuntu.com/p/DmpqfBCPyW/
#590 [17:14] <tyteen4a03> ??> HELPLZ av/bytefence
#591 [17:14] <thelounge27> i just have 2 worlds
#592 [17:14] <Absol> HELPLZ: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#593 [17:15] <Informante> http://prntscr.com/jm8w90 All servers only stay like this.
#594 [17:15] <tyteen4a03> thelounge27: are they well-explored?
#595 [17:15] <HELPLZ> is avast good?
#596 [17:15] <thelounge27> nope
#597 [17:15] <tyteen4a03> HELPLZ: it's not, but it doesn't break Minecraft often
#598 [17:15] <tyteen4a03> Informante: log out of the launcher
#599 [17:15] <Informante> http://prntscr.com/jm8w90 All servers only stay like this. tyteen4a03
#600 [17:15] <tyteen4a03> Informante: log out of the launcher, close it, open it again, and log in again
#601 [17:16] <HELPLZ> wtf
#602 [17:16] <Informante> I've done all this my account all the time is logged out talking about the connection failure plus my internet is all right tyteen4a03
#603 [17:17] <HELPLZ> Same problem ^
#604 [17:17] <tyteen4a03> Informante: did you log out of the launcher?
#605 [17:17] <tyteen4a03> HELPLZ: not quite the same
#606 [17:17] <Informante> Yes tyteen4a03
#607 [17:17] <HELPLZ> it is the same but i guess he has different stuff
#608 [17:17] <tyteen4a03> ??> Informante tools/hjt
#609 [17:17] <Absol> Informante: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#610 [17:17] <Absol> Informante: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#611 [17:17] <tyteen4a03> HELPLZ: each computer is different
#612 [17:18] <HELPLZ> when i unisstall bytefence what do i do
#613 [17:18] <HELPLZ> okay
#614 [17:18] <tyteen4a03> HELPLZ: restart the computer
#615 [17:19] <HELPLZ> then, reinstall mc?
#616 [17:19] <tyteen4a03> HELPLZ: just run MC again
#617 [17:19] <HELPLZ> what if it doesn't work?
#618 [17:19] <tyteen4a03> Informante: need to go, be back in 20 minutes
#619 [17:19] <tyteen4a03> HELPLZ: then you come back here
#620 [17:19] <HELPLZ> well are you guys like experts
#621 [17:20] <Informante> Yes
#622 [17:20] <HELPLZ> no
#623 [17:20] * jungleguy [webchat@172.58.143.255] has joined #minecrafthelp
#624 [17:20] <HELPLZ> we can see peoples IP's ? Wtf Absol
#625 [17:21] <HELPLZ> jungleguy do you live in chicago
#626 [17:21] <jungleguy> I have been trying to buy minecraft all day and have registered with two different email addresses and had the verification code both times but then I can't login. I've then tried resetting the password and get the same result. what can i do?
#627 [17:22] <jungleguy> near chicago
#628 [17:22] <HELPLZ> well ok
#629 [17:23] <lol768> Egypt, HELPLZ?
#630 [17:24] <jungleguy> anyone else having this problem?
#631 [17:27] <Informante> tyteen4a03
#632 [17:28] * Odds [webchat@45.232.62.4] has joined #minecrafthelp
#633 [17:28] <Odds> tyteen4a03 Ok i'm back sorry for taking so long XD
#634 [17:30] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#635 [17:30] <lol768> <@tyteen4a03> need to go, be back in 20 minutes
#636 [17:30] <Odds> oh ok
#637 [17:30] <tyteen4a03> Odds: no worries
#638 [17:31] <tyteen4a03> ??> jungleguy login/throttle
#639 [17:31] <Absol> jungleguy: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#640 [17:31] <Absol> jungleguy: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#641 [17:31] <tyteen4a03> jungleguy: failing that:
#642 [17:31] <tyteen4a03> ??> jungleguy account/send-email
#643 [17:31] <Absol> jungleguy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#644 [17:31] <Absol> jungleguy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#645 [17:31] <tyteen4a03> ??> Informante tools/hjt
#646 [17:31] <Absol> Informante: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#647 [17:31] <Absol> Informante: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#648 [17:33] * HELPLZ [webchat@102.185.180.41] has joined #minecrafthelp
#649 [17:34] <HELPLZ> tyteen4a03 didn't work.
#650 [17:34] * Carney [webchat@5.151.173.0] has joined #minecrafthelp
#651 [17:34] <tyteen4a03> ??> HELPLZ tools/hjt
#652 [17:34] <Absol> HELPLZ: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#653 [17:34] <Absol> HELPLZ: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#654 [17:34] <HELPLZ> are you a bot Absol
#655 [17:34] <Carney> hi
#656 [17:34] <Carney> i need some help tryna download a Ftb mod
#657 [17:35] <HELPLZ> i was just here 5 mins ago.
#658 [17:35] <tyteen4a03> ??> Carney mods
#659 [17:35] * Carney [webchat@5.151.173.0] has quit. (Client Quit)
#660 [17:35] <Absol> Carney: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#661 [17:35] <tyteen4a03> ??> HELPLZ bot
#662 [17:35] <Absol> HELPLZ: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#663 [17:35] <HELPLZ> tyteen
#664 [17:35] <HELPLZ> it didn't work
#665 [17:35] <tyteen4a03> ??> HELPLZ tools/hjt
#666 [17:35] <Absol> HELPLZ: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#667 [17:35] <Absol> HELPLZ: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#668 [17:35] <HELPLZ> again?
#669 [17:36] <tyteen4a03> HELPLZ: yes, to see if ByteFence was removed
#670 [17:36] <HELPLZ> ok
#671 [17:36] <Odds> Welp teen, no avail. Guess I'll have to contact Mojang :T
#672 [17:36] <thelounge27> tyteen the minecraft data backup hasnt ended
#673 [17:36] <Odds> Unless theres anything else I could try
#674 [17:36] <thelounge27> do i just wait?
#675 [17:36] <tyteen4a03> thelounge27: is the world well-explored?
#676 [17:37] <thelounge27> yep
#677 [17:37] <HELPLZ> https://paste.ubuntu.com/p/CSjgpWmpPk/
#678 [17:37] <HELPLZ> tyteen4a03
#679 [17:37] <HELPLZ> https://paste.ubuntu.com/p/CSjgpWmpPk/ heres the link
#680 [17:37] <tyteen4a03> thelounge27: hm, might be quicker to just end the script (Ctrl + C)
#681 [17:37] <tyteen4a03> thelounge27: then:
#682 [17:37] <tyteen4a03> ??> thelounge27 mac/reinst/rename
#683 [17:37] <Absol> thelounge27: You may need to try running Minecraft with a blank slate. To do this, you first need to open a Terminal window.
#684 [17:37] <Absol> thelounge27: Once you have done that, run the following command: mv ~/Library/Application\ Support/minecraft ~/Library/Application\ Support/oldminecraft
#685 [17:38] <HELPLZ> tyteen4a03 https://paste.ubuntu.com/p/CSjgpWmpPk/
#686 [17:38] <thelounge27> done
#687 [17:38] <tyteen4a03> HELPLZ: do you still have iobit uninstaller installed?
#688 [17:38] <tyteen4a03> thelounge27: ok, try launching Mine
#689 [17:38] <tyteen4a03> thelounge27: ok, try launching Minecraft
#690 [17:38] <HELPLZ> iobit??
#691 [17:38] <thelounge27> k im doing it
#692 [17:38] <tyteen4a03> HELPLZ: yes
#693 [17:38] <HELPLZ> no i guess
#694 [17:38] <tyteen4a03> HELPLZ: okay, can you log into account.mojang.com?
#695 [17:38] <HELPLZ> yeaj
#696 [17:38] <thelounge27> done
#697 [17:39] <tyteen4a03> thelounge27: try Minecraft again
#698 [17:39] <HELPLZ> **yeah**
#699 [17:39] <thelounge27> k doint it
#700 [17:39] <thelounge27> doing
#701 [17:40] <tyteen4a03> ??> HELPLZ win/reinst/rename
#702 [17:40] <Absol> HELPLZ: You may need to try running Minecraft with a blank slate.
#703 [17:40] <Absol> HELPLZ: To do this, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, find the directory called .minecraft and right-click it to rename. Rename it to oldminecraft. After that, open up the launcher and run Minecraft again.
#704 [17:41] <Odds> tyteen4a03 anything else I could try to solve the problem? I still get the same issue.
#705 [17:41] <HELPLZ> nope tyteen4a03
#706 [17:42] <HELPLZ> didn't work i said i need experts. ( no offense if you are actually a expert )
#707 [17:42] <tyteen4a03> Odds: remind me, are you able to log into account.mojang.com
#708 [17:42] <tyteen4a03> ??> HELPLZ scold/reverse-trolling
#709 [17:42] <Absol> HELPLZ: This is a community of people volunteering their time to offer technical support for a game which they enjoy, and wish to help others to be able to enjoy. We are here to help. We are not here to fool you or waste your time.
#710 [17:42] <Absol> HELPLZ: We offer the best advice we have. Nothing other than experience is forcing us to offer any specific solutions; and nothing is forcing you to follow our advice if you don't like it.
#711 [17:42] <tyteen4a03> HELPLZ: what happens when you visit http://hopper.minecraft.net/ in your browser?
#712 [17:42] <Odds> tyteen4a03 technically yes, but after I tried enabling the security questions it just doesnt seem to log :T
#713 [17:43] <HELPLZ> hopper.minecraft.net is currently unable to handle this request.
#714 [17:43] <HELPLZ> is does that
#715 [17:43] <Odds> like, I give responses to the question, the comfirm that the answers are correct and then the page reloads as if nothing happened
#716 [17:43] <Odds> then comfirm*
#717 [17:43] <tyteen4a03> HELPLZ: sorry, https://authserver.mojang.com/
#718 [17:43] <tyteen4a03> Odds: yeah, I think that's something only Mojang can answer
#719 [17:43] <thelounge27> i still have the same problem
#720 [17:44] <HELPLZ> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.3.1","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.3.1_build112","Application-Owner":"Mojang"}
#721 [17:44] <tyteen4a03> thelounge27: what happens when you visit https://authserver.mojang.com/ in the browser
#722 [17:44] <HELPLZ> ??
#723 [17:45] <HELPLZ> http://prntscr.com/jm97c7
#724 [17:45] <Odds> ugh. I swear to god. Mojang sometimes...
#725 [17:45] <Odds> Thanks either way, teen.
#726 [17:45] <HELPLZ> scad
#727 [17:45] <HELPLZ> http://prntscr.com/jm97c7 tyteen4a03
#728 [17:46] <thelounge27> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.3.1","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.3.1_build112","Application-Owner":"Mojang"}
#729 [17:46] <thelounge27> what do i do now?
#730 [17:46] <thelounge27> all my server are gone in the launcher
#731 [17:46] <HELPLZ> have u reinstalled
#732 [17:46] <tyteen4a03> thelounge27: yep that's supposed to happen
#733 [17:46] <HELPLZ> its a notepad though tyteen4a03
#734 [17:47] <HELPLZ> anyways http://prntscr.com/jm97c7
#735 [17:47] <thelounge27> ok
#736 [17:47] <tyteen4a03> thelounge27: remind me of your issue again?
#737 [17:47] <thelounge27> i cant connect online (i can connect to my account and play offline)
#738 [17:47] <tyteen4a03> HELPLZ: apart from uninstalling Avast, I don't have anything on the top of my head
#739 [17:47] <tyteen4a03> thelounge27: what message do you get when you try to join a server, like mctest.ae97.net?
#740 [17:48] <thelounge27> what version?
#741 [17:48] <thelounge27> what minecraft version?
#742 [17:48] <tyteen4a03> thelounge27: 1.12.2
#743 [17:49] <thelounge27> i cant connect it says "Failed to login:Invalid Session (try restarting your launcher)
#744 [17:50] <tyteen4a03> thelounge27: Minecraft username please?
#745 [17:50] <thelounge27> email or ign?
#746 [17:50] <tyteen4a03> thelounge27: ign
#747 [17:50] <thelounge27> Meliodas_Wrath_
#748 [17:51] <Odds> tyteen4a03 i think thelounge27 is having the same issue as me...
#749 [17:51] <thelounge27> My friend and my bro are having the same issue
#750 [17:51] <Odds> Let me ask, do you get a 'failed to login' error whenever you open the launcher?
#751 [17:51] <thelounge27> nope
#752 [17:51] <Odds> Hmm...
#753 [17:52] <thelounge27> i can connect with the launcher fine , and play offline , however i cant play online
#754 [17:52] <tyteen4a03> thelounge27: and what happens when you visit sessionserver.mojang.com in the browser?
#755 [17:53] <thelounge27> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Session Server.","Specification-Version":"3.5.2","Application-Name":"yggdrasil.session.restlet.server","Implementation-Version":"3.5.2_build53","Application-Owner":"Mojang"}
#756 [17:53] <thelounge27> it says that
#757 [17:53] <tyteen4a03> thelounge27: okay, and do you share Minecraft accounts?
#758 [17:54] <tyteen4a03> thelounge27: any 3rd party launchers?
#759 [17:54] <thelounge27> with other people or in other launchers?
#760 [17:54] <thelounge27> o i share it with Technich Launcher (mods)
#761 [17:54] <tyteen4a03> thelounge27: both
#762 [17:54] <thelounge27> and no other people
#763 [17:54] <tyteen4a03> thelounge27: can you try launching Minecraft with just the vanilla launcher
#764 [17:54] * jungleguy [webchat@172.58.143.255] has quit. (Quit: webchat.esper.net)
#765 [17:55] <Informante> tyteen4a03 está aqui https://paste.ubuntu.com/p/fZjKnQwzTm/plain/
#766 [17:55] <Informante> this one
#767 [17:56] <tyteen4a03> ??> Informante tools/hjt
#768 [17:56] <Absol> Informante: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#769 [17:56] <Absol> Informante: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#770 [17:56] <thelounge27> im doing it with the vanilla launcher
#771 [17:56] <Odds> http://prntscr.com/jm9ant thelounge27 this is what i meant btw. Like, you can login just as fine, but when you open the launcher again after logging in, do you get that message?
#772 [17:57] <thelounge27> no
#773 [17:57] <thelounge27> the only problem is the online part
#774 [17:57] <tyteen4a03> thelounge27: not entirely sure what's wrong then. As a last resort:
#775 [17:57] <Odds> hm...
#776 [17:57] <tyteen4a03> ??> thelounge27 mac/profile
#777 [17:57] <Absol> thelounge27: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#778 [17:57] <Absol> thelounge27: Please create a new system account (System Preferences => Accounts), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#779 [17:57] <tyteen4a03> thelounge27: if not, mojang's servers are probably acting up
#780 [17:58] <Odds> I mean i'm quite sure it's mojang's end because I"ve seen multiple people with the same issue... the 'invalid session' thing and they were dealing with authetication issues a few days ago.
#781 [17:58] <tyteen4a03> Odds: yeah, their servers have been acting up lately
#782 [17:58] <Odds> Still kinda sucks still. Wish they would have better costumer support :T
#783 [17:59] <Odds> I'm not sure if I told you tyteen4a03 but when I try to log servers that dont require token validation it works just as fine.
#784 [17:59] <tyteen4a03> Odds: yep, that's offline mode
#785 [18:00] <tyteen4a03> Odds: what exact error message were you getting again?
#786 [18:00] <Informante> Absol https://paste.ubuntu.com/p/RXK692fNjq/plain/ Like this?
#787 [18:00] <Odds> lemme take screen shots...
#788 [18:00] <tyteen4a03> Informante: a second
#789 [18:00] <tyteen4a03> Informante: hm, nothing looks wrong
#790 [18:00] <tyteen4a03> Informante: remind me what you issue was again?
#791 [18:01] <HELPLZ> fuck
#792 [18:01] <Absol> HELPLZ: Please keep it civil
#793 [18:01] <HELPLZ> oop
#794 [18:02] <Informante> I did not issue anything
#795 [18:02] <Odds> http://prntscr.com/jm9ant This is the one whenever I open the launcher. It simply isnt saving my login data.
#796 [18:02] <tyteen4a03> Informante: what is your problem?
#797 [18:03] <Odds> http://prntscr.com/jm9dbv And this is the one for when I try to log a server
#798 [18:03] <Odds> The server i tried was mctest.ae97.net
#799 [18:04] <Informante> When I enter the launcher the minecraft I enter some server of the failure in the login I will see it is logging my account to thinking that it is with some error there are some friends of mine that are having really poblema tyteen4a03
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#801 [18:04] <tyteen4a03> okay, I think it's Mojang's servers acting up
#802 [18:05] <tyteen4a03> !message We're seeing increased reports of players not being able to log in or join multiplayer servers ("Failed to refresh login" / "Failed to login:Invalid Session (try restarting your launcher)"). We've passed this onto Mojang and hopefully they'll investigate. There is NO ETA when this will be fixed; please be patient.
#803 [18:05] <Odds> I presume Informante is using google translator? I do speak portuguese if you need a translation, Informante
#804 [18:06] <Informante> Thank you
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#808 [18:13] <thelounge26> Hacked account
#809 [18:13] <thelounge26> cant login. I know 100% that my email and password is correct.
#810 [18:13] <tyteen4a03> ??> thelounge26 account/hacked
#811 [18:13] <Absol> thelounge26: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#812 [18:13] <Absol> thelounge26: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#813 [18:13] <tyteen4a03> thelounge26: also
#814 [18:13] <tyteen4a03> ??> thelounge26 login/throttle
#815 [18:13] <Absol> thelounge26: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#816 [18:13] <Absol> thelounge26: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#817 [18:13] <tyteen4a03> thelounge26: give this a try first ^
#818 [18:13] <thelounge26> I dont ha ve access to the email linked to my mc
#819 [18:14] <thelounge26> have*
#820 [18:14] <tyteen4a03> thelounge26: when did you purchase Minecraft?
#821 [18:14] <darkenmoonz> I get Unable to locate the Java runtime. when I try to log into 1.7.10 or lower (most recently 1.6.4) even though my path is correct in the launch options
#822 [18:14] <thelounge26> 7 months ago
#823 [18:14] <tyteen4a03> thelounge26: how did you pay for it? PayPal or credit card?
#824 [18:14] <thelounge26> credit card
#825 [18:14] <thelounge26> dont have reciept either ;p
#826 [18:14] <tyteen4a03> ??> thelounge26 account/trans-id/braintree
#827 [18:14] <Absol> thelounge26: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#828 [18:15] <Absol> thelounge26: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#829 [18:15] <tyteen4a03> ??> thelounge26 account/send-email
#830 [18:15] <Absol> thelounge26: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#831 [18:15] <Absol> thelounge26: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#832 [18:15] <thelounge26> I dont have my transaction IOD
#833 [18:15] <tyteen4a03> thelounge26: read the message sent to you by Absol
#834 [18:15] <thelounge26> Is theiir anything else i can do
#835 [18:15] <darkenmoonz> I get Unable to locate the Java runtime. when I try to log into 1.7.10 or lower (most recently 1.6.4) even though my path is correct in the launch options
#836 [18:16] <thelounge26> I cant do whaat absol told me to do bcuz i dont have access to my old email linked to my minecraft
#837 [18:16] <tyteen4a03> thelounge26: that's fine, as long as you provide the information Absol told you
#838 [18:16] <tyteen4a03> darkenmoonz: vanilla launcher?
#839 [18:17] <thelounge26> Ummm, Should i trust you guys with my card ?
#840 [18:17] <darkenmoonz> tyteen4a03 yes, the 2017 one.
#841 [18:17] <thelounge26> i know its the last 4 digitd but still
#842 [18:17] <thelounge26> o kthenm
#843 [18:17] <tyteen4a03> thelounge26: send the information to Mojang, not us
#844 [18:17] <thelounge26> ill try thanks alot!
#845 [18:18] <tyteen4a03> darkenmoonz: is the path the same as 1.12.2?
#846 [18:18] <darkenmoonz> tyteen4a03 let me double check but it should be
#847 [18:19] <tyteen4a03> darkenmoonz: bundled java should work fine, if not try recreating the profile
#848 [18:19] <darkenmoonz> tyteen4a03 thanks, issue fixed. 1 character was off a the start
#849 [18:19] <tyteen4a03> darkenmoonz: :)
#850 [18:20] <thelounge26> tyteen will i get the same account back?
#851 [18:20] <thelounge26> if i do the things that Absol told me to?
#852 [18:20] <thelounge26> Im asking because i think the account that has been hacked is banned in many servers
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#860 [18:43] <Marvin8> Need some help with my minecraft login.
#861 [18:43] <Marvin8> Need some help with my minecraft login.
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#864 [18:45] <evh111> I need a refund
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#869 [19:09] <Alxael> Hi, like many other, I'm having the issue of login into a mulltiplayer server. I tried many things like rebooting and reinstaling the game and nothing. Last thing I tried was to change my e-mail, but I was told to secure my account first. I did that but got stucked with the security questions... Nothing happened and tried resseting the security que
#870 [19:09] <Alxael> stions and nothing happened again. I cannot bypass the security questions.
#871 [19:10] <CubeTheThird> Alxael, try using a different browser
#872 [19:12] <Alxael> Still the same
#873 [19:12] <CubeTheThird> Alxael, you still get stuck on the security questions?
#874 [19:13] <Alxael> yes
#875 [19:13] <CubeTheThird> Alxael, are you able to login to the game?
#876 [19:14] <Alxael> I log in the game, but not into my friends server
#877 [19:14] <Alxael> says invalid session
#878 [19:15] <Alxael> I can only play single player...
#879 [19:15] <CubeTheThird> ??> Alxael launcher/relog
#880 [19:15] <Absol> Alxael: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#881 [19:17] <Alxael> Let me check
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#884 [19:25] <Alxael> Still getting the same problem
#885 [19:25] <Alxael> https://drive.google.com/open?id=1kgOdOlS1cNpz9rUD7t9TsPrHXLPlYZEb
#886 [19:26] <CubeTheThird> Alxael, even after logging out and back into the launcher eh...
#887 [19:26] <Alxael> yes
#888 [19:26] <CubeTheThird> hmm
#889 [19:26] <Alxael> In fact I dont let the launcher to keep my account details
#890 [19:27] <CubeTheThird> Alxael, is it asking you security questions in the launcher too?
#891 [19:27] <Alxael> No
#892 [19:28] <CubeTheThird> Alxael, hmm and it does immediately when you try logging into the websites correct?
#893 [19:28] <Alxael> Yes
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#897 [19:30] <CubeTheThird> Alxael, can you try resetting the password to your account?
#898 [19:30] <Alxael> From the launcher?
#899 [19:31] <CubeTheThird> ??> Alxael account/reset-password
#900 [19:31] <Absol> Alxael: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#901 [19:31] <Absol> Alxael: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#902 [19:31] <Alxael> I use my e-mail
#903 [19:31] <CubeTheThird> Alxael, yes....
#904 [19:32] <Alxael> But the thing is that I tried to migrate my account and the page said it was alredy migrated... and I don't remember to have done that...
#905 [19:33] <CubeTheThird> Alxael, really? What is your minecraft username?
#906 [19:33] <Alxael> Alxael is my minecraft username
#907 [19:34] <CubeTheThird> Alxael, when did you purchase the account?
#908 [19:35] <Alxael> I think in the middle of 2012...
#909 [19:35] <Alxael> Password reset, let me check if I can log into the web
#910 [19:36] <CubeTheThird> Alxael, ok well the account is definitely migrated, that much I can tell you
#911 [19:37] <Alxael> Still stuck in the security questions...
#912 [19:38] <CubeTheThird> Alxael, hmm. what browsers did you try?
#913 [19:40] <Alxael> I'm using Opera, when you asked me to used another tried in Firefox and Edge
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#915 [19:41] <CubeTheThird> Alxael, while this isn't normally something I'd recommend, can you try IE?
#916 [19:41] <Alxael> Ok
#917 [19:44] <Alxael> IE did the same
#918 [19:44] <CubeTheThird> Alxael, hmm not sure what to recommend in that case, apart from contacting Mojang support
#919 [19:44] <CubeTheThird> ??> Alxael mojang/email
#920 [19:44] <Absol> Alxael: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#921 [19:45] <Absol> Alxael: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#923 [19:46] <Alxael> So I have to wait for my answer in the second link?
#924 [19:47] <flopsy> Hey guys.
#925 [19:47] <CubeTheThird> Alxael, the second link just gives you an estimate on wait times
#926 [19:48] <CubeTheThird> hello flopsy
#927 [19:48] <Alxael> Ok, So are they going to send me an e-mail or something?
#928 [19:48] <CubeTheThird> Alxael, ya they'll email you
#929 [19:49] <flopsy> My question was partially answered by the auto message but i'll wait for Alxael.
#930 [19:49] <CubeTheThird> flopsy, just ask. no reason to wait
#931 [19:49] <flopsy> Oh great.
#932 [19:50] <flopsy> I work in technical support for a school,
#933 [19:50] <flopsy> we've used Minecraft Education Edition for a while,
#934 [19:51] <flopsy> but recently started a transition to Java Edition,
#935 [19:51] <flopsy> for various reasons.
#936 [19:52] <flopsy> As there's no way to make accounts in bulk,
#937 [19:52] <flopsy> we've had the students making their own accounts under direction,
#938 [19:52] <flopsy> but there seems to be issues with account creation right now.
#939 [19:53] <CubeTheThird> flopsy, issues with the security questions?
#940 [19:53] <flopsy> I'm afraid not.
#941 [19:53] <flopsy> The issues seem to vary depend on how many students are attempting to create accounts in a similar span of time.
#942 [19:54] <CubeTheThird> flopsy, I should ask: how many accounts are you planing on using concurrently?
#943 [19:54] <flopsy> Upwards of 70,
#944 [19:54] <flopsy> with hopes to expand that towards 100.
#945 [19:55] <CubeTheThird> flopsy, ya.. I can tell you right now you're going to have issues
#946 [19:55] <flopsy> Hahaha
#947 [19:55] <flopsy> Excellent.
#948 [19:55] <flopsy> I wish this was in the information resource from Mojang.
#949 [19:56] <CubeTheThird> flopsy, I'm no expert on the subject, but the login servers will throttle logins (and possibly account creation) when certain circumstances occur, such as a certain number of concurrent logins on a single IP address
#950 [19:56] <flopsy> That would explain exactly what we've experienced.
#951 [19:56] <CubeTheThird> flopsy, equally so after a certain number of failed login attempts
#952 [19:57] <flopsy> We did not have this issue setting up Education Edition as we could simply apply the "licenses" to existing SharePoint users..
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#954 [19:58] <CubeTheThird> flopsy, ya. the education edition was designed with the expectation that high volume of logins would occur
#955 [19:58] <CubeTheThird> flopsy, so the only thing I can recommend is contacting Mojang support about this. I'm not sure what their policies are about throttling for circumstances such as yours
#956 [19:58] <flopsy> I will certainly do so,
#957 [19:59] <flopsy> however, and I don't want to seem demanding,
#958 [19:59] <flopsy> this is a time crucial project for us.
#959 [19:59] <flopsy> Do you know anyone I could contact more directly that may have assisted in this kind of issue before? I know you're helping "unofficially" of course.
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#961 [20:00] <Poopturd205> I need help
#962 [20:01] <CubeTheThird> flopsy, with this issue I'm really not sure. I'll poke around see what info I can get, but seeing as Mojang are in Sweden, it's the middle of the night over there right now
#963 [20:01] <CubeTheThird> Poopturd205, with?
#964 [20:01] <Poopturd205> i cant download any new versions
#965 [20:01] <Poopturd205> or any versions
#966 [20:01] <CubeTheThird> Poopturd205, what happens when you try?
#967 [20:01] <Poopturd205> hold on
#968 [20:01] <flopsy> Haha of course. Thanks so much for your help then.
#969 [20:01] <flopsy> Looks like i'm going to have to answer a few more calls from angry parents in the meantime.
#970 [20:02] <Poopturd205> "unable to save download 1.12 json
#971 [20:02] <Poopturd205> "
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#973 [20:02] <CubeTheThird> ??> Poopturd205 av/bytefence
#974 [20:02] <Absol> Poopturd205: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#976 [20:06] <Poopturd205> thanks
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#980 [20:14] <L> Hello?
#981 [20:14] <L> i need help
#982 [20:14] <CubeTheThird> L, with?
#983 [20:14] <L> i cant get online for some reason , it keeps saying Failed to login : invalid session
#984 [20:14] <L> i checked the console and this is what it showed
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#986 [20:15] <ardy> Yeah, me too. I read the topic and decided we are probably all stuck.
#987 [20:15] <ardy> Heh, missed
#988 [20:15] <CubeTheThird> ya been seeing a lot of these issues lately. You can try using a different browser, but that's had mixed success
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#991 [20:17] <thelounge94> hello i need help i cant get online it says login failed invalid session
#992 [20:17] <CubeTheThird> ??> thelounge94 launcher/relog
#993 [20:17] <Absol> thelounge94: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#994 [20:17] <thelounge94> everythime i open the launcher it logs off my account
#995 [20:17] <CubeTheThird> thelounge94, please note though, some users have been experiencing similar login issues, so you might just have to wait
#996 [20:19] <thelounge94> if i have to wait then can you please tell me how much do i have to wait?
#997 [20:19] <thelounge94> 1 day?
#998 [20:20] <CubeTheThird> thelounge94, I don't know
#999 [20:20] <CubeTheThird> thelounge94, the issue may be with the minecraft login servers, in which case you'll just have to monitor the help site for updates. I don't work for Mojang so I can't give you an estimate on that
#1000 [20:21] <thelounge94> ok ty
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#1003 [20:21] <thelounge94> if its of any help i have mc console open and it says theres 6 errors
#1004 [20:22] <CubeTheThird> thelounge94, sure I can look at the log. copy it onto http://paste.ubuntu.com and give the URL here.
#1005 [20:22] <ardy> THe help site sends us here ..... ;-)
#1006 [20:23] <CubeTheThird> if you go to https://help.mojang.com/ there are status information on the side bar. You can monitor their twitter for example
#1007 [20:24] <thelounge94> https://paste.ubuntu.com/p/kbmWKkhkWc/ there it is
#1008 [20:24] <thelounge94> number 16 is where the error begins
#1009 [20:24] <ardy> Kinda like the page to set security questions turns around and challenges me to answer the questions I just selected and the answers I provided for them then says failed to authenticate, try again. Something's broken or turned off.
#1010 [20:25] <CubeTheThird> thelounge94, oh. well those errors aren't related to login issues, but I can help fix them
#1011 [20:25] <CubeTheThird> ??> thelounge94 win/dxdiag
#1012 [20:25] <Absol> thelounge94: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1013 [20:26] <CubeTheThird> ardy, ya seen many people with that issue. Have you tried with a different browser?
#1014 [20:26] <ardy> Yes
#1015 [20:26] <thelounge94> it says that page doesnt work
#1016 [20:26] <thelounge94> and it says this HTTP ERROR 503
#1017 [20:27] <CubeTheThird> bahh everything is breaking
#1018 [20:27] <CubeTheThird> ??< win/dxdiag/manual
#1019 [20:27] <ardy> The status page says there are no problems and twitter posts seem to indicate they think they fixed it two days ago.
#1020 [20:27] <CubeTheThird> ??> thelounge94 win/dxdiag/manual
#1021 [20:27] <Absol> thelounge94: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1022 [20:27] <Absol> thelounge94: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1023 [20:27] <CubeTheThird> ardy, well clearly something isn't working right, because you are not the only person with this problem
#1024 [20:27] <thelounge94> im using a mac absol
#1025 [20:27] <CubeTheThird> oh
#1026 [20:27] <ardy> Yeah, stuff is stuffed
#1027 [20:27] <CubeTheThird> thelounge94, are you using mods?
#1028 [20:28] <CubeTheThird> lol "stuff is stuffed". I'm gonna use that
#1029 [20:28] <thelounge94> not in my normal launcher
#1030 [20:28] <CubeTheThird> thelounge94, hmm odd. is your mac fully up-to-date?
#1031 [20:28] <thelounge94> i believe so
#1032 [20:28] <thelounge94> lemme check
#1033 [20:29] <ardy> I am pleased there is not some troll in here telling us all to switch to the "trusted Windows store app" and the sanctioned pay-for-play 3rd party walled-gardens.
#1034 [20:30] <CubeTheThird> oh lord no. Don't do that
#1035 [20:30] <thelounge94> cubethebird it is fully updated
#1036 [20:30] * ODds [webchat@45.232.62.4] has joined #minecrafthelp
#1037 [20:31] <ardy> I must say the app is smoooooth. To bad it's completely incompatible with the server I use.
#1038 [20:31] <CubeTheThird> thelounge94, hmm interesting. well those errors have to do with broken or outdated graphics drivers (normally), but if the game seems to run fine regardless, not much I can recommend on a Mac
#1039 [20:31] <CubeTheThird> ardy, you mean the windows 10 edition?
#1040 [20:32] <thelounge94> any suggestions you can give me?
#1041 [20:32] <ardy> better together edition or something like that. I think it was called bedrock for a while
#1042 [20:32] <CubeTheThird> thelounge94, for the gl errors, no. For the login issues, only waiting for Mojang to fix the websites
#1043 [20:32] <CubeTheThird> ardy, yup Bedrock. That "version" is what is used on Windows 10, Pocket, and Xbox devices
#1044 [20:34] <ardy> Yeah, we would use that if we could run our own server. We are an IT staff group and need the stress relief of playing with a group on a Minecraft server.
#1045 [20:35] <CubeTheThird> ardy, haha ya I get that. I assume you're hosting your own server?
#1046 [20:35] <thelounge94> but the LG errors dont affect that much right?
#1047 [20:35] <thelounge94> they can be ignored right?
#1048 [20:35] <CubeTheThird> thelounge94, if the game runs then ya you can ignore those
#1049 [20:35] <ardy> When you run telephone switches, cable TV systems, satellite earth stations and Internet service and access providers systems you want something to SMASH when you get off work. ;-)
#1050 [20:35] <thelounge94> ok so i just have to wait
#1051 [20:36] <thelounge94> for Mojang to fix the authentication problems?
#1052 [20:36] <CubeTheThird> thelounge94, pretty much...
#1053 [20:36] <thelounge94> ok thank you so much cube
#1054 [20:36] <CubeTheThird> ardy, installation or tech support? (just curious)
#1055 [20:37] <ardy> operations
#1056 [20:38] <CubeTheThird> ardy, oh.. fun. I hope you're not on call?
#1057 [20:38] <ardy> always
#1058 [20:38] <CubeTheThird> ouch. Been there (though not to that degree). sounds like some smashings are in order indeed
#1059 [20:39] <ardy> MINECRAFT!, but, not tonight, or yesterday, or the day prior
#1060 [20:39] <ODds> Mojang should really be more transparent about their issues tbh
#1061 [20:39] <CubeTheThird> ardy, if you're hosting the server yourself, you can disable authentication on it, though this will have some side-effects
#1062 [20:39] * ardy is in withdrawl
#1062 [20:40] <ardy> Hmm... I might see if Ahty is willing
#1063 [20:40] <CubeTheThird> ODds, normally they are. I'm assuming they're just in the phases of diagnosing the current ones, since it was believed to have been corrected
#1064 [20:40] <ODds> or at least allow the costumers to give more input about issues they are having :T
#1065 [20:40] <ODds> yeah. Still kinda a bummer D:
#1066 [20:40] <CubeTheThird> but hey, singleplayer is always an options :p
#1067 [20:41] <ODds> Like I don't mind waiting for a fix. But least tell us that the issue has been solved or is being checked on XD
#1068 [20:41] <ardy> Ahty is busy NOT smashing things at the moment. Heheh
#1069 [20:42] <CubeTheThird> haha
#1070 [21:02] <ardy> And the new local server said [21:01:32] [Server thread/INFO]: com.mojang.authlib.GameProfile@6d373027[id=<null>,name=ArdyLay,properties={},legacy=false] (/127.0.0.1:52170) lost connection: Disconnected
#1071 [21:06] <CubeTheThird> O.o
#1072 [21:06] <CubeTheThird> ardy, and this is with authentication disabled?
#1073 [21:06] <ardy> That was enabled.
#1074 [21:07] <ardy> Restarting the thing after setting change
#1075 [21:08] <ardy> Can connect to the localhost instance I just installed
#1076 [21:08] <ardy> So that would work but not sure we should do that to the online server.
#1077 [21:09] <CubeTheThird> ardy, ya I guess it depends how far you want to go with it. The other problem, when turning off authentication, is that it creates new user data for each player since it can't identify them
#1078 [21:13] <ardy> Yeah, don't wanna do that.
#1079 [21:16] <ardy> Love that warning the server gave when I started it.
#1080 [21:16] <CubeTheThird> hehe
#1081 [21:20] * V [webchat@71-218-49-79.hlrn.qwest.net] has joined #minecrafthelp
#1082 [21:20] * V is now known as Guest86674
#1083 [21:20] <Guest86674> im trying to play modded multiplayer
#1084 [21:20] <Guest86674> but its not working
#1085 [21:21] <CubeTheThird> Guest86674, what's the issue exactly?
#1086 [21:21] * Guest86674 [webchat@71-218-49-79.hlrn.qwest.net] has quit. (Client Quit)
#1087 [21:22] * ardy guesses but network connection.
#1087 [21:22] * CubeTheThird feels the same
#1087 [21:22] <CubeTheThird> but hey they left....
#1088 [21:22] <ardy> -but +bag
#1089 [21:22] <ardy> wow, I am dangerous at the keyboard to night
#1090 [21:22] <CubeTheThird> s/bag/bad/
#1091 [21:22] <ardy> bad, yes
#1092 [21:23] <ardy> Thanks for the news and views.
#1093 [21:23] <CubeTheThird> now I just need reviews
#1094 [21:24] * v [webchat@71-218-49-79.hlrn.qwest.net] has joined #minecrafthelp
#1095 [21:24] <CubeTheThird> or ewes.
#1096 [21:24] <v> im back
#1097 [21:24] <CubeTheThird> v, welcome back. What sort of issues
#1098 [21:24] <v> i timed out
#1099 [21:24] * v is now known as Guest81303
#1100 [21:24] <Guest81303> im not sure what luancher to use for agarian skies
#1101 [21:25] <CubeTheThird> Guest81303, ah... sorry can't help with that. This channel mainly assists with non-modded versions, so I'd recommend you ask on the minecraft forums about that one
#1102 [21:25] <Guest81303> ah
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#1113 [22:58] <PorkGaming> I'm having trouble paying for realms.
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#1119 [23:08] <Webchat_08147> when i try to log in it says "could not connect to server"
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#1123 [23:32] <jadyn> I am trying to buy minecraft and it is saying that my debit card info is not correct