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#6 [01:07] * zeki [webchat@c-73-255-98-200.hsd1.tx.comcast.net] has joined #minecrafthelp
#7 [01:08] <zeki> Whenever i try launching minecraft it gives me this message :"Failed to download file. ar_sa.lang"
#8 [01:08] <Anna> zeki: remove bytefence
#9 [01:08] <zeki> on mac?
#10 [01:09] <Anna> oh then it might be another issue
#11 [01:10] <zeki> i tried googling it and no one else has the same problem on macbook i think. it is on a website but it just writes solved and thats it
#12 [01:11] <Anna> there's been a couppe mac users with that issue
#13 [01:11] <Anna> can't remember the exact solution right now
#14 [01:11] <Corvus> zeki, click 'Show details' and show us what that gives you
#15 [01:12] <zeki> im going to send it 2 lines at a time
#16 [01:12] <zeki> Name: ar_sa.lang
#17 [01:12] <zeki> URL: http://resources.download.minecraft.net/ad/ad5f4d21e0a43a5d39dc91f9ec73ed68461ef75a
#18 [01:13] <zeki> Error details: UNKNOWN/-130
#19 [01:13] <zeki> Filename on disk: ad5f4d21e0a43a5d39dc91f9ec73ed68461ef75a
#20 [01:13] <zeki> Path: /Users/hakanbulut/Library/Application Support/minecraft/assets/objects/ad/ad5f4d21e0a43a5d39dc91f9ec73ed68461ef75a
#21 [01:13] <zeki> Exists: false
#22 [01:13] <zeki> thats what it writes when you press "show details"
#23 [01:14] <Corvus> mm
#24 [01:32] <zeki> any leads?
#25 [02:14] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#28 [03:59] * Adrian [webchat@31.215.38.201] has joined #minecrafthelp
#29 [03:59] <Adrian> Hello?
#30 [04:00] <Adrian> i cant play minecraft multiplayer because of this error i tryed every thing to fix it java.lang.NullPointerException: group
#31 [04:03] * Adrian [webchat@31.215.38.201] has joined #minecrafthelp
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#33 [04:43] * HectorMCL [webchat@dsl-189-252-157-170-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#34 [04:45] <HectorMCL> And I do not have any pending graphics card update
#35 [04:45] <HectorMCL> Minecraft, it just does not open
#36 [04:45] <HectorMCL> https://paste.ubuntu.com/p/Z86XPjJyQT/
#37 [04:46] <HectorMCL> Minecraft, it just does not open
#38 [04:46] <HectorMCL> Sorry
#39 [04:47] <HectorMCL> Minecraft, it just does not open
#40 [04:47] <HectorMCL> And I do not have any pending graphics card update. https://paste.ubuntu.com/p/Z86XPjJyQT/
#41 [04:49] <Corvus> HectorMCL, it looks like your graphics hardware isn't supported on Windows 10; you'll need to downgrade, use a newer PC or try the Windows 10 Edition.
#42 [04:52] <HectorMCL> Oh, thank you very much, and I think it's about the windows 10
#43 [05:08] * majd [webchat@93-172-153-210.bb.netvision.net.il] has joined #minecrafthelp
#44 [05:09] <majd> i can't tp play minecraft
#45 [05:10] * majd [webchat@93-172-153-210.bb.netvision.net.il] has quit. (Client Quit)
#46 [05:52] * B4BOOM [webchat@host86-157-186-134.range86-157.btcentralplus.com] has joined #minecrafthelp
#47 [05:53] <B4BOOM> WHEN I TRY AND GET ON TO MINECRAFT IT SAYS ERROR WHEN I PRESS PLAY
#48 [05:58] * B4BOOM [webchat@host86-157-186-134.range86-157.btcentralplus.com] has quit. (Quit: webchat.esper.net)
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#51 [06:40] * taariqamozilla [webchat@pa49-196-150-79.pa.vic.optusnet.com.au] has joined #minecrafthelp
#52 [06:41] <taariqamozilla> Hey, im having audio issues in minecraft java edition on windows 10 on every version below like 1.8
#53 [06:41] <tyteen4a03> taariqamozilla: we don't generally support old versions
#54 [06:42] <taariqamozilla> can you help me in any way or know where i can, i legit have been wanting to play for like a month
#55 [06:43] <tyteen4a03> taariqamozilla: if you're not getting audio issues with 1.12, probably not; try MC forums
#56 [06:45] <taariqamozilla> tyteen4a03 ive been on there for near 3 hours and 30 views no replies any other places i can find quick help?
#57 [06:46] <tyteen4a03> taariqamozilla: as with a lot of things, forum replies are not instant
#58 [06:47] <taariqamozilla> tyteen4a03 sigh, okay, thank you for your time
#59 [07:29] * alistair [webchat@102-6-58-103.mysipl.com] has joined #minecrafthelp
#60 [07:31] <alistair> hello i am alistair , i need some help regarding my account , when i on my computer it said failed to log in then i enter the password but it says wrong password but its right so i change my password over 5 times. then i read help and it says wait an hour and then change and log in but it didnt work so pls help me with this issue
#61 [07:36] <alistair> pls someone help fast i have been waiting for 3hrs to just play minecraft
#62 [07:40] <Corvus> alistair, can you log in at https://account.mojang.com/ ?
#63 [07:41] <alistair> no
#64 [07:42] * bildramer [~bildramer@p200300ED83C89600889B4091B5E5E907.dip0.t-ipconnect.de] has joined #minecrafthelp
#65 [07:43] <alistair> up pls fast
#66 [07:43] <alistair> mojang is not providing proper service
#67 [07:43] * thelounge67 [webchat@cpe-68-174-19-64.si.res.rr.com] has joined #minecrafthelp
#68 [07:45] <thelounge67> I am having a problem with doing anything on Minecraft, I can get up to the main menu but whenever I do anything (Playing Single Player or clicking Options) it crashes.
#69 [07:45] <alistair> ummm corvus pls help
#70 [07:45] <alistair> ummm @Corvus pls help
#71 [07:46] <thelounge67> I am playing on the Java Edition on a Windows 10 PC
#72 [07:46] <alistair> i cant even log into minecraft
#73 [07:47] <Corvus> alistair, you can try waiting longer before resetting your password. Or contact Mojang about it
#74 [07:47] <Corvus> ??> alistair account/send-email
#75 [07:47] <Absol> alistair: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#76 [07:47] <Absol> alistair: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#77 [07:47] <Corvus> ??> thelounge67 launcher/crash-log
#78 [07:47] <Absol> thelounge67: We need to see your crash log, which is created after a crash.
#79 [07:47] <Absol> thelounge67: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#80 [07:48] <thelounge67> Ok, I will try that
#81 [07:50] <thelounge67> I cant find the crash folder
#82 [07:50] <thelounge67> This is what it looks like when I press the arrow
#83 [07:50] <thelounge67> https://gyazo.com/d3013ba8e1fc205dbd22b225ab578226
#84 [07:52] <thelounge67> Wait you mean the logs folder
#85 [07:53] <Corvus> thelounge67, that may help also.
#86 [07:53] <thelounge67> Ok
#87 [07:54] <thelounge67> so do I click on "Latest"?
#88 [07:54] <Corvus> thelounge67, yes
#89 [07:54] <thelounge67> https://paste.ubuntu.com/p/Hpjg3fQ99t/
#90 [07:54] <thelounge67> Here is what it says
#91 [07:56] <thelounge67> Actually it just freezes and I cant access the window so then I am forced to close it with Task Manager
#92 [07:56] <Corvus> thelounge67, can you try using the older launcher from https://minecraft.net/download/alternative ?
#93 [07:57] <thelounge67> Ok, hold on.
#94 [07:59] <thelounge67> https://paste.ubuntu.com/p/pkTsnTFbp5/
#95 [08:00] * alistair [webchat@102-6-58-103.mysipl.com] has quit. (Quit: webchat.esper.net)
#96 [08:01] <thelounge67> It "Didn't respond," rather than freezing and I was also able to access the Minecraft window this time.
#97 [08:02] <Corvus> ??> thelounge67 win/reinst
#98 [08:02] <Absol> thelounge67: You may need to reinstall the locally installed files that Minecraft puts into place.
#99 [08:02] <Absol> thelounge67: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#100 [08:04] <thelounge67> The launcher wont delete
#101 [08:04] <thelounge67> In the .Minecraft file
#102 [08:04] <thelounge67> Is it mandatory to delete that?
#103 [08:05] <thelounge67> Oh wait never mind I finally deleted it
#104 [08:05] <thelounge67> Thank you.
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#109 [08:41] <Webchat_13590> #minecrafthelp
#110 [08:41] <Webchat_13590> #minecrafthelp im unable to connect to a server pelase help
#111 [08:42] * Webchat_13590 [webchat@cpc113418-maid7-2-0-cust123.20-1.cable.virginm.net] has quit. (Client Quit)
#112 [08:42] * truth6433 [webchat@220.123.89.186] has joined #minecrafthelp
#113 [08:42] <truth6433> Request error -101: ERR_CONNECTION_RESET
#114 [08:43] <truth6433> Request error -101: ERR_CONNECTION_RESET
#115 [08:43] <truth6433> help
#116 [09:09] * ItsMeBlu [webchat@pool-108-26-168-213.bstnma.fios.verizon.net] has joined #minecrafthelp
#117 [09:09] <ItsMeBlu> Hi
#118 [09:09] <ItsMeBlu> Is anyone here to help me
#119 [09:09] <ItsMeBlu> ???
#120 [09:09] <ItsMeBlu> My mc keeps crashing sooo...
#121 [09:09] <ItsMeBlu> The error page is here https://paste.ubuntu.com/p/Dm5XSdb2kJ/
#122 [09:22] * e_l1997 [~quassel@2.64.91.165.mobile.tre.se] has joined #minecrafthelp
#123 [09:24] * ItsMeBlu [webchat@pool-108-26-168-213.bstnma.fios.verizon.net] has joined #minecrafthelp
#124 [09:24] <ItsMeBlu> sorry
#125 [09:24] <ItsMeBlu> my wifi crashed
#126 [09:24] <ItsMeBlu> anyone still here
#127 [09:24] <ItsMeBlu> ???
#128 [09:25] <Lord_Ralex> Your machine is too old for Windows 10
#129 [09:26] <ItsMeBlu> but I have windows 10
#130 [09:26] <Lord_Ralex> And it should not.
#131 [09:26] <Lord_Ralex> It's not supported on that computer.
#132 [09:26] <ItsMeBlu> I got this computer a year ago
#133 [09:27] <Lord_Ralex> And your point is? Your computer should NOT be using Windows 10. It is too old and is not supported on it.
#134 [09:27] <Lord_Ralex> There is nothing we can do about that.
#135 [09:28] <ItsMeBlu> It cam pre-installed with windows 10
#136 [09:28] <ItsMeBlu> came
#137 [09:28] <Lord_Ralex> And whoever did that should not have.
#138 [09:29] <ItsMeBlu> Do you know what computer I have?
#139 [09:29] <Lord_Ralex> The report you provide gives the information needed for us to tell you that.
#140 [09:31] * ItsMeBlu [webchat@31.sub-174-199-1.myvzw.com] has joined #minecrafthelp
#141 [09:31] <ItsMeBlu> wifi crash again
#142 [09:31] <ItsMeBlu> can you say whatevery you said again
#143 [09:32] <ItsMeBlu> Lord_Ralex?
#144 [09:33] <Lord_Ralex> Does it matter
#145 [09:33] <ItsMeBlu> What?
#146 [09:33] <ItsMeBlu> My computer?
#147 [09:34] <Lord_Ralex> Why does it matter if I know what computer you have.
#148 [09:34] <ItsMeBlu> Because I just bought it
#149 [09:34] <Lord_Ralex> "<ItsMeBlu> I got this computer a year ago"
#150 [09:34] <ItsMeBlu> It is a Lenovo Yoga 720
#151 [09:34] <Lord_Ralex> That's not a "just got it"
#152 [09:34] <Lord_Ralex> So, my next question will be
#153 [09:35] <Lord_Ralex> Why did you post someone else's report
#154 [09:35] <ItsMeBlu> It is mine
#155 [09:35] <ItsMeBlu> lemme try again
#156 [09:35] <Lord_Ralex> "Paste from scarydinasour"
#157 [09:36] <ItsMeBlu> huh?
#158 [09:36] <Lord_Ralex> That is who that report belongs to.
#159 [09:36] <ItsMeBlu> that is weird because I pasted it
#160 [09:36] <Lord_Ralex> Then get a new report then.
#161 [09:36] <ItsMeBlu> But that whats it said on mine too
#162 [09:36] <ItsMeBlu> I am right now
#163 [09:37] <ItsMeBlu> https://paste.ubuntu.com/p/My5wXrrtz5/
#164 [09:37] <ItsMeBlu> there
#165 [09:37] <Lord_Ralex> ??> ItsMeBlu win/dxdiag
#166 [09:37] <Absol> ItsMeBlu: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#167 [09:37] <Lord_Ralex> And also
#168 [09:38] <Lord_Ralex> We don't support mods
#169 [09:38] <ItsMeBlu> It says that I have windows 8.1
#170 [09:38] <Lord_Ralex> So remove your mods.
#171 [09:38] <ItsMeBlu> I have many times
#172 [09:38] <Lord_Ralex> --version 1.8.9-forge1.8.9-11.15.1.2318-1.8.9
#173 [09:38] <Lord_Ralex> No, you have not.
#174 [09:38] <Lord_Ralex> You are using a version that's very old and with mods.
#175 [09:39] <ItsMeBlu> That is my version I don't use anymore
#176 [09:39] <ItsMeBlu> I use optifine
#177 [09:39] <Lord_Ralex> That is a mod.
#178 [09:39] <Lord_Ralex> And that is what your game said you selected to play.
#179 [09:40] <ItsMeBlu> But I aslo tried regular too and it still wouldnt owkr
#180 [09:40] <ItsMeBlu> work
#181 [09:40] <Lord_Ralex> Then provide the crash report from the regular game.
#182 [09:40] <Lord_Ralex> Without mods.
#183 [09:40] <Lord_Ralex> And with the latest 1.12.2 version.
#184 [09:41] <ItsMeBlu> k
#185 [09:41] <ItsMeBlu> wait 1 sec
#186 [09:41] <ItsMeBlu> I have the dxdiag
#187 [09:41] <ItsMeBlu> https://paste.ubuntu.com/p/Tf8Zpw92wh/
#188 [09:41] <ItsMeBlu> Ill do the other crash report
#189 [09:43] <ItsMeBlu> https://paste.ubuntu.com/p/QmHwJfC6Qd/
#190 [09:44] <Lord_Ralex> You still selected the wrong version
#191 [09:44] <Lord_Ralex> ??> ItsMeBlu win/reinst
#192 [09:44] <Absol> ItsMeBlu: You may need to reinstall the locally installed files that Minecraft puts into place.
#193 [09:44] <Absol> ItsMeBlu: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#194 [09:46] <ItsMeBlu> k
#195 [09:46] <ItsMeBlu> th
#196 [09:46] <ItsMeBlu> thx
#197 [09:46] * Sloth6 [webchat@cpe-58-167-81-90.bpxt-r-035.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#198 [09:46] <ItsMeBlu> Its loading
#199 [09:47] <Sloth6> I'm am having alot of trouble with my password with my account
#200 [09:47] <Sloth6> i can not access my account with the password i just changed
#201 [09:47] <ItsMeBlu> That happens to me too
#202 [09:47] <ItsMeBlu> You must wait 24 hrs
#203 [09:48] <Sloth6> no but like
#204 [09:48] <Sloth6> i entered my password
#205 [09:48] <Sloth6> said it was wrong so i changed
#206 [09:48] <Sloth6> it
#207 [09:48] <ItsMeBlu> I know
#208 [09:48] <Sloth6> then went to login
#209 [09:48] <Sloth6> really
#210 [09:48] <Sloth6> Good dammit
#211 [09:49] <ItsMeBlu> *god
#212 [09:49] <ItsMeBlu> anyways...
#213 [09:49] <ItsMeBlu> You have to wait 24 hrs for minecrafts servers to work
#214 [09:49] <ItsMeBlu> If the problem stays, contact minecraft support
#215 [09:50] <Sloth6> thanks
#216 [09:50] * Sloth6 [webchat@cpe-58-167-81-90.bpxt-r-035.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#217 [09:50] * jennymarilesgtz1908 [webchat@dsl-187-169-34-238-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#218 [09:50] <jennymarilesgtz1908> hi
#219 [09:50] * xXAdadXx202 [webchat@n219079196189.netvigator.com] has joined #minecrafthelp
#220 [09:50] <ItsMeBlu> hallo
#221 [09:50] <xXAdadXx202> Hallo
#222 [09:51] <jennymarilesgtz1908> I have a problem with Minecraft
#223 [09:51] <ItsMeBlu> Lord_Ralex are you still here?
#224 [09:51] <ItsMeBlu> okay
#225 [09:51] <ItsMeBlu> what is the probelm
#226 [09:52] * kraftler [webchat@144.43.192.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#227 [09:52] <xXAdadXx202> My minecraft has been hacked How can I solve the problems
#228 [09:52] <thisdude> how is it hacked?
#229 [09:52] <jennymarilesgtz1908> When trying to open Minecraft it does not leave me and a write window appears to me
#230 [09:53] <xXAdadXx202> some people change the password and game name
#231 [09:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#232 [09:53] <ItsMeBlu> xXAdadXx202 that is your fault, you must have given your password away
#233 [09:53] <ItsMeBlu> jennymarilesgtz1908 explain it clearer please
#234 [09:55] <jennymarilesgtz1908> Sorry i do not speak english
#235 [09:55] <ItsMeBlu> hey Lord_Ralex Absol I have it... https://paste.ubuntu.com/p/NjQwJdYytc/
#236 [09:55] <ItsMeBlu> are you using a translator?
#237 [09:55] <xXAdadXx202> But the players is hack inside my gmail and change the password of mojang and minecraft !
#238 [09:55] <jennymarilesgtz1908> I will try to be clearer
#239 [09:56] <ItsMeBlu> xXAdadXx202 You must contact minecraft for futher support and you must give them proof that you own that ccount
#240 [09:56] <ItsMeBlu> account
#241 [09:57] * kraftler [webchat@144.43.192.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#242 [09:57] <ItsMeBlu> Absol c'mon I need help
#243 [09:57] <xXAdadXx202> How can I find the minecraft supporter
#244 [09:58] <ItsMeBlu> https://help.mojang.com/ Here ya go
#245 [09:58] <xXAdadXx202> ok thx
#246 [09:58] <jennymarilesgtz1908> I downloand Minecraft an it runs, it downloads weel and everything. But when you open it to play, the window that opens in the game goes blank
#247 [09:58] <xXAdadXx202> If i have any question Can I ask it here ?
#248 [09:58] <xXAdadXx202>
#249 [09:59] <ItsMeBlu> xXAdadXx202 here https://help.mojang.com/customer/en/portal/articles/361483-my-account-was-stolen
#250 [09:59] <ItsMeBlu> do that link
#251 [09:59] <ItsMeBlu> jennymarilesgtz1908 What language do you speak?
#252 [10:00] <jennymarilesgtz1908> Spanish
#253 [10:00] <ItsMeBlu> okay
#254 [10:01] <ItsMeBlu> Cuál es la pantalla en blanco
#255 [10:02] <jennymarilesgtz1908> Bueno, cuando trato de abir Minecraft para jugar, se abre pero queda en blanco. No carga
#256 [10:03] <jennymarilesgtz1908> No sé si es por parte de mi computadora, o hay algún problema compatibilidad
#257 [10:04] <ItsMeBlu> ¿Qué queda en blanco, el iniciador o el juego?
#258 [10:04] <jennymarilesgtz1908> el juego
#259 [10:06] <ItsMeBlu> Necesito que presione la tecla de Windows + R al mismo tiempo, luego haga clic en .minecraft. Ábrelo y haz clic en guardar. ¿Ves en algún lugar donde dice minecraft 1.12.2
#260 [10:07] <ItsMeBlu> El monstruo español
#261 [10:07] <ItsMeBlu> oops
#262 [10:08] <jennymarilesgtz1908> Ya aprete la tecla windows + R y no me aparece lo de . minecraft
#263 [10:09] <ItsMeBlu> Mi error. Cuando haga clic en él, escriba% appdata% y debería funcionar
#264 [10:10] <ItsMeBlu> %appdata%
#265 [10:10] <jennymarilesgtz1908> solo me aparecen tres carpetas
#266 [10:10] <jennymarilesgtz1908> 1. Local 2. LocalLow 3. Roaming
#267 [10:11] * Steph [webchat@LFbn-1-1076-105.w86-252.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#268 [10:11] <ItsMeBlu> ¿Ahora puede hacer clic en la carpeta llamada versiones?
#269 [10:12] <jennymarilesgtz1908> Versiones?
#270 [10:12] <ItsMeBlu> Si
#271 [10:13] <jennymarilesgtz1908> No hay ninguna
#272 [10:13] <ItsMeBlu> Estoy un poco oxidado con español
#273 [10:13] <jennymarilesgtz1908> Ah, esta bien jaja no t preocupes
#274 [10:14] <ItsMeBlu> Debes contactar al soporte de Minecraft. Debes haber instalado Minecraft mal. Te daré el enlace.
#275 [10:15] <jennymarilesgtz1908> Como que instalé el Minecraft mal?
#276 [10:15] <ItsMeBlu> Realmente no puedo decir
#277 [10:15] * thelounge15 [webchat@x55b6485d.dyn.telefonica.de] has joined #minecrafthelp
#278 [10:16] <jennymarilesgtz1908> No tendrá nada que ver si anteriormente había tenido un Minecraft pirata?
#279 [10:16] <thelounge15> Hello, i got some problems with my Minecraft. I have a Premium Account and cant join any premium server
#280 [10:16] * thelounge15 is now known as CaptainLike
#281 [10:17] <ItsMeBlu> ¿eh?
#282 [10:17] <ItsMeBlu> um... @thelounge15 wait one sec plz
#283 [10:17] <CaptainLike> Okay
#284 [10:17] * ItsMeBlu [webchat@31.sub-174-199-1.myvzw.com] has quit. (Quit: webchat.esper.net)
#285 [10:19] <jennymarilesgtz1908> Entonces?
#286 [10:20] <CaptainLike> @ItsMeBlu i gues my Problem is well known "Failed to login: Invalid session" .... Sems there is no fix so i think i dont need your help anymore
#287 [10:22] * CaptainLike [webchat@x55b6485d.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#288 [10:24] * xXAdadXx202 [webchat@n219079196189.netvigator.com] has quit. (Quit: webchat.esper.net)
#289 [10:37] * ImageJPEG4 [webchat@CMTS5-Static.longlines.com] has joined #minecrafthelp
#290 [10:37] <ImageJPEG4> So how do I disable autokick from my Minecraft server? I can't find anything in the server.properties.
#291 [10:38] <Corvus> ImageJPEG4, set player-idle-timeout=0
#292 [10:39] <ImageJPEG4> That's set. I mean for players that fly. I'm hosting an anarchy server where hacked clients are welcomed and it's kicking people who are flying
#293 [10:40] <Corvus> ImageJPEG4, set allow-flight=true
#294 [10:40] <Corvus> https://minecraft.gamepedia.com/Server.properties
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#296 [11:00] * ItsMeBlu [webchat@31.sub-174-199-1.myvzw.com] has joined #minecrafthelp
#297 [11:00] <ItsMeBlu> Absol Hello?
#298 [11:00] <ItsMeBlu> anyone here?
#299 [11:06] * ItsMeBlu [webchat@31.sub-174-199-1.myvzw.com] has quit. (Quit: webchat.esper.net)
#300 [11:16] * tei [webchat@181.188.78.139] has joined #minecrafthelp
#301 [11:21] <tei> Hello! I'm having difficulties with launching my minecraft. When I press play, it starts but does not go to the multiplayer/singleplayer options screen. It then crashes and it says "Pixel Format Not Accelerated". I use the new launcher and this started happening yesterday. Here is my dxdiag: https://paste.ubuntu.com/p/bSzhrYxC25/
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#303 [11:23] * NeedsHelp [webchat@c-73-203-43-25.hsd1.co.comcast.net] has joined #minecrafthelp
#304 [11:25] <NeedsHelp> I bought Minecraft on my laptop and hvent played in a while so I decided to delete it and now I want to download it on my gaming pc but I forgot the email I bought it with
#305 [11:51] <jennymarilesgtz1908> I have a Minecraft crashed
#306 [11:53] * Sidney [webchat@c-68-60-195-23.hsd1.mi.comcast.net] has joined #minecrafthelp
#307 [11:54] <Sidney> Hey, I keep getting an error message when I try to press Play
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#310 [13:04] * anie [webchat@cpc82863-enfi22-2-0-cust27.20-2.cable.virginm.net] has joined #minecrafthelp
#311 [13:06] <anie> thanks, we have macOs. when we launch minecraft, it starts downloading run time, but when it gets to end of download it just quits. If we try opening it again, it just does the same thing. any advice please.
#312 [13:11] * anie [webchat@cpc82863-enfi22-2-0-cust27.20-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#313 [13:14] * Webchat_54580 [webchat@197.131.125.204] has joined #minecrafthelp
#314 [13:14] <Webchat_54580> bounjour
#315 [13:16] * lofty505 [webchat@bcdeee22.skybroadband.com] has joined #minecrafthelp
#316 [13:17] <lofty505> i launch my game and it doesn't do anything
#317 [13:17] <lofty505> #minecrafthelp
#318 [13:21] <lofty505> #minecrafthelp i launch the game then my minecraft launcher dissapears which is normal but the game doesnt appear
#319 [13:35] * Marcos [webchat@189-79-232-117.dsl.telesp.net.br] has joined #minecrafthelp
#320 [13:35] <Marcos> hi, i need help
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#323 [13:39] <Marcos> Can someone help me? It's about prepaid minecraft card
#324 [13:40] <mattym> Marcos, Explain the issue.
#325 [13:42] <Marcos> OK.
#326 [13:42] <Marcos> Some time ago I bought a minecraft card. It's been a long time and I've been to the store right now. And today when I went to activate on mojang's website, it says that the card has not yet been activated. What can I do?
#327 [13:43] <Marcos> This card is one of the first versions of the card. Does it expire?
#328 [13:44] <mattym> Marcos, As far as I know they should not expire. If it says it wasn't activated, you may need to go to the store where you got it and make sure it was properly processed.
#329 [14:06] * Marcos [webchat@189-79-232-117.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#330 [14:08] * ItsMeBlu [webchat@pool-108-26-168-213.bstnma.fios.verizon.net] has joined #minecrafthelp
#331 [14:08] <ItsMeBlu> hello?
#332 [14:10] <ItsMeBlu> Lord_Ralex Absol plz help
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#335 [14:20] * Markus [webchat@ip-84-119-27-242.unity-media.net] has joined #minecrafthelp
#336 [14:23] <Markus> Hello! I have a Problem on my sons Computer. When he tries to start Minecraft it hangs up while displaying "Creating terrain". After a while a Java error screen appears. System is Windows 10, i/, 16 GB RAM. So - no performane Problem, I Thin. He's using the in-Game Java Enviroment. We have tried to install Java as well - no Change.
#337 [14:24] <Markus> Any ideas?
#338 [14:26] <mattym> Markus, What does the error message say?
#339 [14:27] <Markus> Sometimes it only crashs
#340 [14:27] <mattym> ??> Markus launcher/log
#341 [14:27] <Absol> Markus: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#342 [14:31] * lilmo [webchat@host86-140-132-63.range86-140.btcentralplus.com] has joined #minecrafthelp
#343 [14:32] <lilmo> hi I recently downloaded and purchased minecraft but when I tried to run it, it came up with an error to open. do you know how this can be fixted
#344 [14:32] <mattym> lilmo, What is the error?
#345 [14:33] * lilmo [webchat@host86-140-132-63.range86-140.btcentralplus.com] has quit. (Client Quit)
#346 [14:33] * CaidenTMG [webchat@cpe-70-92-64-132.new.res.rr.com] has joined #minecrafthelp
#347 [14:34] <CaidenTMG> Skins dont show up for me on my minecraft? is there something i can do
#348 [14:34] <Markus> Absol https://paste.ubuntu.com/p/FJSwHYh7Bw/
#349 [14:35] <mattym> ??> Markus win/reinst
#350 [14:35] <Absol> Markus: You may need to reinstall the locally installed files that Minecraft puts into place.
#351 [14:35] <Absol> Markus: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#352 [14:35] <mattym> CaidenTMG, Does it happen in single player as well?
#353 [14:35] <CaidenTMG> yes
#354 [14:35] <CaidenTMG> everywhere
#355 [14:35] <CaidenTMG> on my old computer it worked
#356 [14:36] <mattym> ??> CaidenTMG tools/hjt
#357 [14:36] <Absol> CaidenTMG: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#358 [14:36] <CaidenTMG> I can only see certain player skins
#359 [14:36] <Absol> CaidenTMG: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [14:36] <Markus> Already tried.
#361 [14:36] <tei> Hello. When I try to launch minecraft it says "Pixel Format Not Accelerated"
#362 [14:36] <tei> I can give you my dxdiag in a second
#363 [14:36] <mattym> tei, Do you have the link to your dxdiag report? If so please post the link in this chat.
#364 [14:37] <tei> I posted it like 4 hours ago
#365 [14:37] <mattym> Markus, Did you try those exact instructions for doing it.
#366 [14:37] <tyteen4a03> ??> Markus tools/hjt
#367 [14:37] <Absol> Markus: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#368 [14:37] <Absol> Markus: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#369 [14:37] <mattym> tei, We need the link.
#370 [14:37] <tyteen4a03> Markus: also, mattym's question
#371 [14:37] * tyteen4a03 goes back into hiding
#371 [14:37] <tei> 2 minutes mattyn.
#372 [14:39] <tei> https://paste.ubuntu.com/p/kXMQKVNJQZ/
#373 [14:39] <tei> here.
#374 [14:39] <tyteen4a03> ??> tei oem/hp/product-number
#375 [14:39] <Absol> tei: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#376 [14:39] <mattym> tei, One moment
#377 [14:39] <Absol> tei: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#378 [14:40] * Marteeen3600 [webchat@d54C1082A.access.telenet.be] has joined #minecrafthelp
#379 [14:40] <Markus> Absol https://paste.ubuntu.com/p/Qg6vzS2qKC/
#380 [14:40] <tyteen4a03> Markus: uninstall: Overwolf, Norton
#381 [14:40] <tyteen4a03> ??> Markus av/norton
#382 [14:40] <Absol> Markus: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#383 [14:40] <tyteen4a03> ??> Markus av/norton/uninstall
#384 [14:40] <Absol> Markus: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#385 [14:40] <tyteen4a03> Markus: then:
#386 [14:40] <tyteen4a03> ??> Markus av/adwcleaner
#387 [14:40] <Absol> Markus: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#388 [14:40] <Absol> Markus: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#389 [14:41] <tyteen4a03> Markus: once you've done all that, restart the computer and try MC again
#390 [14:42] <CaidenTMG> absol u cant use this to like find my ip or anything though right?
#391 [14:42] <Markus> will try it...
#392 [14:42] <mattym> CaidenTMG, No
#393 [14:42] <CaidenTMG> ok
#394 [14:43] <Marteeen3600> hello , i'm having an issue where mobs & characters their texture disapear, most of the time i just see a floating head or parts of the body are invisible
#395 [14:44] <CaidenTMG> https://paste.ubuntu.com/p/WQP67BRj6V/
#396 [14:45] <mattym> ??> CaidenTMG av/adwcleaner
#397 [14:45] <Absol> CaidenTMG: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#398 [14:45] <Absol> CaidenTMG: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#399 [14:45] <mattym> CaidenTMG, After you have done the instructions from Absol, retry the game and see if it still happens.
#400 [14:45] <Marteeen3600> http://prntscr.com/jplbo6
#401 [14:45] <Marteeen3600> not sure whats wrong
#402 [14:46] <mattym> Marteeen3600, Are you using any mods or addons?
#403 [14:46] <Marteeen3600> +mattym the screenshot was taken on a modded server , but it also happens on vanilla
#404 [14:47] <mattym> ??> Marteeen3600 win/reinst
#405 [14:47] * Markus [webchat@ip-84-119-27-242.unity-media.net] has joined #minecrafthelp
#406 [14:47] <Absol> Marteeen3600: You may need to reinstall the locally installed files that Minecraft puts into place.
#407 [14:47] <Absol> Marteeen3600: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#408 [14:47] <Markus> Absol No Changes...
#409 [14:47] <Markus> Crashes.
#410 [14:47] <tei> I found my product number, it's X7T50UA#ABA
#411 [14:47] * Markus [webchat@ip-84-119-27-242.unity-media.net] has quit. (Client Quit)
#412 [14:48] * CaidenTMG [webchat@cpe-70-92-64-132.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#413 [14:48] <Marteeen3600> +mattym , ive reinstalled the game allready , deleted all files from minecraft , still ended up the same after reintalling
#414 [14:49] <mattym> tei, One moment
#415 [14:50] <mattym> tei, Download and Install the following driver https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84027.exe
#416 [14:51] * Markus [webchat@ip-84-119-27-242.unity-media.net] has joined #minecrafthelp
#417 [14:51] <mattym> Marteeen3600, Are you using any texture/resource pack?
#418 [14:51] <Marteeen3600> +mattym , not after the reinstall no
#419 [14:51] <Markus> Absol Works fine now!!!!!!!!! My son is very happy!!!!!! Thank you soooo much!
#420 [14:51] <tyteen4a03> Markus: nw
#421 [14:51] <Markus> Great support!
#422 [14:52] <Markus> Have a nice evening and bye!
#423 [14:52] <mattym> Markus, And the only visible issue is on players/animals/mobs?
#424 [14:53] <tyteen4a03> Marteeen3600: ^
#425 [14:53] <mattym> oops
#426 [14:53] <Marteeen3600> yeah
#427 [14:53] <Marteeen3600> as far as i have seen at least
#428 [14:53] <tei> mattym, what do I do after I have installed it?
#429 [14:54] * thelounge86 [webchat@CPE18d6c7a6eb95-CMac202e082d20.cpe.net.cable.rogers.com] has joined #minecrafthelp
#430 [14:54] <mattym> tei, The installer should walk you through the steps, follow them till it says its finished.
#431 [14:54] <tei> I have done that
#432 [14:54] <mattym> tei, When its doen it should tell you to restart.
#433 [14:55] * KahbehV [webchat@c-98-196-120-225.hsd1.tx.comcast.net] has joined #minecrafthelp
#434 [14:55] <KahbehV> pls someone, do yall know why I only lag on Minecraft bnut no other game
#435 [14:55] <Marteeen3600> +mattym i'm looking at the latest logs, & there is nothing to see there either ,i have updated my graphics card allready today & java
#436 [14:55] <KahbehV> its like I freeze every 5 seconds
#437 [14:55] <KahbehV> for like a second
#438 [14:55] <thelounge86> my minecraft launcher says "Fetal error". what do I do
#439 [14:55] <KahbehV> please someone help
#440 [14:56] <mattym> Marteeen3600, Yeah it still looks like something caused by a file issue.
#441 [14:57] * thelounge86 [webchat@CPE18d6c7a6eb95-CMac202e082d20.cpe.net.cable.rogers.com] has quit. (Client Quit)
#442 [14:58] <Marteeen3600> if i load in , everything is fine , but after a while this happens , or when i go fullscreen it does it aswell
#443 [14:58] <mattym> Marteeen3600, Are you using multiple monitors at all?
#444 [14:58] <Marteeen3600> +mattym i am
#445 [14:58] <Marteeen3600> this bug wasnt here last week , i've been using 2 monitors for the last 6months & never had issues
#446 [14:59] <mattym> Marteeen3600, Try with only one connected, restart the game and see if it still happens when you toggle fullscreen
#447 [14:59] <tei> mattym, I put it so it extracts its files in a folder, and the folder is empty but it says free up space and the folder does not have enough space.
#448 [15:01] * Markus [webchat@ip-84-119-27-242.unity-media.net] has quit. (Quit: webchat.esper.net)
#449 [15:01] <mattym> tei, The dxdiag report shows it having enough space on the drive. Try running the installer without making any changes, and see where it wants to store the temporary files.
#450 [15:02] <tei> C:\SWSetup\sp84027 is where it wants to go
#451 [15:02] <tei> It says the following file is on my computer, but shouldn't it have told me to restart?
#452 [15:02] <tei> I'm restarting anyways
#453 [15:03] <Marteeen3600> +mattym just tried that , doenst work
#454 [15:03] <mattym> tei, The file extraction is not installing
#455 [15:03] * tei [webchat@181.188.78.139] has quit. (Quit: webchat.esper.net)
#456 [15:03] <mattym> ??> Marteeen3600 launcher/log-txt
#457 [15:03] <Absol> Marteeen3600: We need to see your full launcher log, which is created in the game directory.
#458 [15:03] <Absol> Marteeen3600: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#459 [15:04] <mattym> Marteeen3600, Follow the new instructions from Absol, copy the complete log after the issue has happened.
#460 [15:05] * CaidenTMG [webchat@cpe-70-92-64-132.new.res.rr.com] has joined #minecrafthelp
#461 [15:06] <CaidenTMG> it worked mattym tysm
#462 [15:14] <CaidenTMG> it literally shows ips right there
#463 [15:14] * CaidenTMG [webchat@cpe-70-92-64-132.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#464 [15:15] * tei [webchat@181.188.78.139] has joined #minecrafthelp
#465 [15:15] <Marteeen3600> +mattym https://paste.ubuntu.com/p/TrYtdNc6vJ/
#466 [15:15] <tei> mattym, I have now restarted my laptop
#467 [15:15] <Marteeen3600> it doesnt show
#468 [15:16] <mattym> tei, As I was trying to say before you left, when it extract the files, that is not the installation. Did you let it complete the install till the program said it was finished with the driver installation?
#469 [15:17] <tei> It extraced then disappeared
#470 [15:17] <tei> I'll reinstall then
#471 [15:17] <mattym> tei, Run it again, once its done extracting, the installer will eventually start.
#472 [15:18] <mattym> ??> Marteeen3600 win/dxdiag
#473 [15:18] <Absol> Marteeen3600: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#474 [15:24] <tei> mattym, it says the following file is on my computer, and when i choose to overwrite it, it comes up again
#475 [15:24] <Marteeen3600> +mattym https://paste.ubuntu.com/p/bYvf9krgcQ/ , its in dutch though, hope it will not be an issue
#476 [15:25] <mattym> Marteeen3600, Everything looks to be in place. You may want to try a clean install of the driver. Do you still have the latest install file?
#477 [15:26] <Marteeen3600> you mean the nvidea drivers right?
#478 [15:26] <mattym> Marteeen3600, Yeah
#479 [15:26] <Marteeen3600> i clean installed it earlyer today , before i did that the game didnt work properly & after id didnt either , i can try again but i'm sure it won't change a thing
#480 [15:28] <mattym> Marteeen3600, Yeah, it was a longshot, if there were driver issues I would expect more things to be problematic.
#481 [15:28] <Marteeen3600> & its only minecraft aswell so yeah ...
#482 [15:29] * Marteeen3600 [webchat@d54C1082A.access.telenet.be] has quit. (Quit: webchat.esper.net)
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#484 [15:31] * Kabuki [~SkylarSam@159.89.113.88] has joined #minecrafthelp
#485 [15:33] <Marteeen3600> +mattym , just clean installed mc again , still the same issue
#486 [15:33] <mattym> ??> Marteeen3600 tools/hjt
#487 [15:33] <Absol> Marteeen3600: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#488 [15:33] <Absol> Marteeen3600: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#489 [15:33] <Marteeen3600> clean installed drivers *
#490 [15:37] <tei> mattym, I don't think you saw my message, I said it says "the following file:C: \SWsetup\sp84027\DIFxAPI.dll is already on your computer.
#491 [15:38] <tei> I don't know what to do, do I delete it? And if so where would i possibly find the file
#492 [15:39] <mattym> tei, Go into C:\SWsetup and delete the folder sp84027, then run the file downloaded from HP again
#493 [15:40] <Marteeen3600> +mattym https://paste.ubuntu.com/p/xS8STsyvmX/
#494 [15:41] <mattym> Marteeen3600, Hmm, nothing there that would cause it to pull down corrupt files either.
#495 [15:42] <mattym> Marteeen3600, Are you sure you reinstalled the game with a complete redownload of everything in .minecraft?
#496 [15:42] <Marteeen3600> +mattym any chance that i can be ram related?
#497 [15:42] <Marteeen3600> +mattym yes i did
#498 [15:42] <mattym> Marteeen3600, Doubt it.
#499 [15:43] <Marteeen3600> +mattym last month i was running 12gb ram , upgraded to 16gb earlyer this month , not sure if i played after that & if i happend then aswell or not
#500 [15:43] <mattym> Marteeen3600, A RAM issue would usually just lead straight to a BSOD. Would also not just effect one specific thing.
#501 [15:48] <tei> mattym, how long after it extracted should the restart notification pop up?
#502 [15:49] <mattym> tei, It shouldn't, once its extracted you should get a message to continue the install, close the browser window and make sure its not under it.
#503 [15:50] <tei> The window disappeared for itself like 5 minutes ago and nothing else happened
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#506 [15:51] <mattym> tei, Check in C:\SWsetup\sp84027 and see if there is a setup.exe file
#507 [15:52] <tei> there's only a sp84027 folder
#508 [15:53] <mattym> tei, Inside that?
#509 [15:54] <tei> I'm dumb, didn't think of looking inside
#510 [15:54] <tei> there's a Setup file
#511 [15:55] <tei> but it doesm't have exe
#512 [15:55] * mynameisperl [webchat@cpc83653-brig20-2-0-cust865.3-3.cable.virginm.net] has joined #minecrafthelp
#513 [15:55] <mattym> tei, Try running the setup file
#514 [15:55] <tei> https://gyazo.com/233bf47d977db5a44e6eea4ad87f61b2
#515 [15:56] <mattym> tei, Yeah run the top one
#516 [15:56] <mynameisperl> does "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" fall into the same issue as the current notice on logins/server joins?
#517 [15:57] <mattym> mynameisperl, No, thats just a regular timeout, usually just means that person cant make a stable connection to that server.
#518 [15:57] <mynameisperl> we seem to be seeing an increaded number of these reported on /r/Minecraft
#519 [15:58] <mynameisperl> *incresed
#520 [15:58] <tyteen4a03> mynameisperl: could you point them our way; usually it's an AV issue
#521 [15:58] <mynameisperl> aha, good point, will offer that as a first try
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#523 [16:00] <mynameisperl> I guess some common AV has had a recent update which is causing more false positives
#524 [16:00] <mattym> Probably
#525 [16:02] <mattym> mynameisperl, Another good starting point is to see if its any server, or a specific one. If it only happens for one/some its usually just a bad network
#526 [16:04] <mynameisperl> mattym, sure I have a checklist I usually work through; just wondering if there was a reason for this spike in queries; I've seen 10 or more in the past few days
#527 [16:05] <mattym> mynameisperl, While that may be a spike for reddit, there have probably been times with 10 or more people with that issue here in a single day.
#528 [16:06] <mattym> Unfortunately lots of people have crap internet service.
#529 [16:06] * tei [webchat@181.188.78.139] has joined #minecrafthelp
#530 [16:07] <tei> mattym, I have restarted my laptop
#531 [16:07] <tei> what should I do now?]
#532 [16:07] <mattym> tei, Check the game again
#533 [16:08] <tei> It works!
#534 [16:09] <tei> Thanks for your patience!
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#537 [16:13] <mattym> Marteeen3600, Did you check to see if any ingame settings fixed/changed the problem?
#538 [16:21] <Marteeen3600> ive played with the settings , doesnt seem to do anything
#539 [16:22] <Marteeen3600> +mattym , i'm coppy'ing the .minecraft folder from a friend , doubt it will change anything , but i'm running out of ideas
#540 [16:22] <mattym> Marteeen3600, Yeah, I haven't seen anyone with that issue before so its not a bug, and it seems like everything else on the system is in order.
#541 [16:40] <Marteeen3600> +mattym it doesnt seem to be doing it anymore after i copied the
#542 [16:40] <Marteeen3600> .minecraft map from a friend
#543 [16:40] <Marteeen3600> still does it with mods
#544 [16:41] <mattym> Marteeen3600, It may be worth running a malware/adware check on the computer. Seems like something is causing it to incorrectly download some files
#545 [16:42] <Marteeen3600> i will
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#551 [17:39] <Tristan> Hello I play Minecraft Java edition on windows 10 and am excited for the new aquatic update. However when I loaded up the Minecraft launcher the latest version it shows is 1.12.2
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#553 [17:41] * Tristan [webchat@cpe-72-227-108-81.maine.res.rr.com] has joined #minecrafthelp
#554 [17:42] <Tristan> Hello I play Minecraft Java edition on windows 10 and am excited for the new aquatic update. However when I loaded up the Minecraft launcher the latest version it shows is 1.12.2
#555 [17:45] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#556 [17:59] * e_l1997 [~quassel@2.64.91.165.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#557 [18:30] * TheMemeMan [webchat@pool-173-67-227-144.rcmdva.east.verizon.net] has joined #minecrafthelp
#558 [18:31] <TheMemeMan> Im having some trouble
#559 [18:32] <TheMemeMan> When ever I try to launch Minecraft, it just goes to the Mojang logo and stops responding. The program closes then the launcher also stops responding
#560 [18:32] <TheMemeMan> i have tried everything to fix this, but it wont budge
#561 [18:34] <TheMemeMan> anyone know?
#562 [19:12] * Alien_Turd7YT [webchat@c-24-60-229-139.hsd1.ct.comcast.net] has joined #minecrafthelp
#563 [19:13] <Alien_Turd7YT> my minecraft launcher says unable to locate the java runtime what should i do?
#564 [19:13] <TheMemeMan> Uninstall MC and reinstall it
#565 [19:14] <Alien_Turd7YT> thank you
#566 [19:14] * Alien_Turd7YT [webchat@c-24-60-229-139.hsd1.ct.comcast.net] has quit. (Client Quit)
#567 [19:16] <TheMemeMan> i still would like an answer
#568 [19:24] * Leo [webchat@S0106ac202ec511f3.cg.shawcable.net] has joined #minecrafthelp
#569 [19:24] <Leo> Hello?
#570 [19:29] * Leo [webchat@S0106ac202ec511f3.cg.shawcable.net] has quit. (Client Quit)
#571 [19:29] * Narwhaler [webchat@ool-44c2b63a.dyn.optonline.net] has joined #minecrafthelp
#572 [19:30] <Narwhaler> I recently contacted customer support to merge my old minecraft account with a mojang account. i gave them the transaction id, as well as the email and nickname of the old account. this morning the rep said that it went through and they were successfully merged. however I still cannot access minecraft, and it keeps telling me i need to purchase a n
#573 [19:30] <Narwhaler> ew key.
#574 [19:31] <mattym> Narwhaler, If it was Migrated, you need to login with the email and password.
#575 [19:32] <Narwhaler> I have tried that, it did not work.
#576 [19:32] <mattym> Narwhaler, What is the exact error?
#577 [19:33] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#578 [19:34] <Narwhaler> I provided my transaction ID for my old minecraft account purchased in 2010, because i needed a mojang account to access minecraft now (so says the website.)
#579 [19:34] <Narwhaler> the customer support member told me I can access minecraft on the mojang account.
#580 [19:34] <Narwhaler> however, I cannot.
#581 [19:35] <Narwhaler> it still says i do not own minecraft on my account.
#582 [19:35] <mattym> Narwhaler, Is the email that was on the account the same as the one you were using to contact support?
#583 [19:35] <Narwhaler> correct.
#584 [19:36] <mattym> Narwhaler, Have you completely logged out of that account on the website, and re-entered the login info since you got the message from support?
#585 [19:37] <Narwhaler> yes. i've logged out from both minecraft.net and mojang's website several times
#586 [19:38] <mattym> Narwhaler, Did any of the messages from support have a link to reset or re-verify the account?
#587 [19:38] <TheMemeMan> hey matt
#588 [19:38] <TheMemeMan> when you are done, think you can help me out please?
#589 [19:39] <mattym> TheMemeMan, Explain what you need help with.
#590 [19:40] <Narwhaler> There was a link to reset my password and a link to set up security questions, but the rep said if I haven't already.
#591 [19:40] <Narwhaler> but no there was no link to reset or re-verify.
#592 [19:41] <mattym> Narwhaler, See if the link to reset the password sends the request to you.
#593 [19:41] <TheMemeMan> When ever I try to launch Minecraft, it just goes to the Mojang logo and stops responding. The program closes then the launcher also stops responding
#594 [19:41] <mattym> ??> TheMemeMan av/adwcleaner
#595 [19:41] <Absol> TheMemeMan: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#596 [19:41] <Absol> TheMemeMan: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#597 [19:43] <Narwhaler> mattym the link to reset the password asked me for my email, and then emailed me a password reset link. clicked, reset password, still nothing.
#598 [19:44] <mattym> Narwhaler, What is the ingame username?
#599 [19:45] * TheMemeMan [webchat@pool-173-67-227-144.rcmdva.east.verizon.net] has quit. (Quit: webchat.esper.net)
#600 [19:45] <Narwhaler> Narwhaler
#601 [19:45] <Narwhaler> same as here lol.
#602 [19:47] <mattym> Narwhaler, The Mojang api service still shows it as unmigrated. Try to migrate it to the mojang account you are currently. You should see an option to when you are logged into mojang.com
#603 [19:49] <Narwhaler> Thanks for accessing that information for me.
#604 [19:49] <Narwhaler> The tech support i've been in contact with keeps very weird hours (like 4am) and only responds once per day, i've been trying to figure this out for like a week.
#605 [19:50] <Narwhaler> anyway thanks for letting me know it's still unmigrated.
#606 [19:50] <mattym> Narwhaler, It should just be a matter of migrating it through the site now, use the username, and whatever email you had them merge with your account.
#607 [19:52] <Narwhaler> lol you're not going to believe this.
#608 [19:53] <Narwhaler> it asked for old email, username, and password. i put all in but it says the password is wrong, i tried multiple, still wrong.
#609 [19:53] * TheMemeMan [webchat@pool-173-67-227-144.rcmdva.east.verizon.net] has joined #minecrafthelp
#610 [19:53] <TheMemeMan> ok im back
#611 [19:53] <TheMemeMan> now what
#612 [19:53] <mattym> TheMemeMan, Check the game again.
#613 [19:53] <TheMemeMan> ok
#614 [19:54] <mattym> Narwhaler, Ok, with all the attempts you probably triggered the safety lockout.
#615 [19:54] <Narwhaler> it's an account from 2010, so maybe it was changed sometime inbetween then and now to something unlike the usual, it happens. I do the "forgot old password" information, put in the email and the username, they say it's sending me an email to my address. and it never shows up.
#616 [19:54] <mattym> Narwhaler, Wait an hour without trying to log in at all. Then give it another shot.
#617 [19:54] <Narwhaler> i didn't trigger the lockout, suprisingly.
#618 [19:54] <Narwhaler> but it's a bit worrying that i'm not getting the password reset email.
#619 [19:54] <mattym> Narwhaler, It wouldnt tell you if you did, it would just say it was the wrong info
#620 [19:55] <TheMemeMan> It did not work..
#621 [19:55] <TheMemeMan> wait nvm
#622 [19:55] <TheMemeMan> it works now
#623 [19:55] <TheMemeMan> thanks!
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#625 [19:59] <Narwhaler> K. I just hit the too many failed attempts message.
#626 [20:00] <Narwhaler> however, previous to this I put in the email and username to reset the old minecraft password.
#627 [20:00] <Narwhaler> i'm still awaiting that email.
#628 [20:02] <mattym> Narwhaler, It will not send a password reset for an unmigrated account.
#629 [20:03] <mattym> Narwhaler, Reply to the support member and let them know you also don't have the password needed to complete the migration. They should be able to help with that.
#630 [20:07] * sethw [webchat@71-89-45-147.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#631 [20:07] <sethw> hi
#632 [20:07] <sethw> which version of java do I need to run mc?
#633 [20:08] <mattym> sethw, The one that the MC installer puts in place for you.
#634 [20:08] <sethw> ah, then my installer must have not worked properly. let me retry
#635 [20:11] <sethw> Got it. thanks
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#637 [20:13] * thelounge11 [webchat@107-133-172-150.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#638 [20:16] <thelounge11> i have this for some reason https://pastebin.com/1eF0SXzZ
#639 [20:17] <mattym> thelounge11, Does the came work with the official launcher?
#640 [20:26] * scarlet27D [webchat@104.136.113.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#641 [20:27] <scarlet27D> hi
#642 [20:33] * Jaz [webchat@cpe-173-175-120-29.satx.res.rr.com] has joined #minecrafthelp
#643 [20:33] <Jaz> My game keeps crashing for no reason
#644 [20:34] <mattym> ??> Jaz launcher/log
#645 [20:34] <Absol> Jaz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#646 [20:34] <Jaz> It would just freeze, or it would crash, or it would close the game altogether and not leave an error/
#647 [20:34] <Jaz> error**
#648 [20:34] <Jaz> Okay
#649 [20:40] * naruto000507 [webchat@cpe-72-176-85-242.stx.res.rr.com] has joined #minecrafthelp
#650 [20:40] <naruto000507> hello
#651 [20:40] <naruto000507> is anybody here
#652 [20:41] <naruto000507> can i get a refund
#653 [20:41] <naruto000507> so i can buy the xbox one version
#654 [20:42] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#655 [20:42] <naruto000507> pls help m e
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#657 [20:44] * d1 [webchat@c-73-48-140-30.hsd1.ca.comcast.net] has joined #minecrafthelp
#658 [20:44] <d1> Hello?
#659 [20:46] * Jaz [webchat@cpe-173-175-120-29.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#660 [20:46] * kike [webchat@cpe-72-176-85-242.stx.res.rr.com] has joined #minecrafthelp
#661 [20:46] <kike> hello
#662 [20:46] <kike> can someone help me
#663 [20:48] * thelounge80 [webchat@cpe-72-176-85-242.stx.res.rr.com] has joined #minecrafthelp
#664 [20:48] <thelounge80> hello
#665 [20:48] <kike> can anybody help me
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#667 [20:49] * thelounge80 [webchat@cpe-72-176-85-242.stx.res.rr.com] has quit. (Client Quit)
#668 [21:31] * Commander1 [webchat@c-67-172-121-185.hsd1.ca.comcast.net] has joined #minecrafthelp
#669 [21:31] <Commander1> Hi
#670 [21:31] <Commander1> I need help
#671 [21:31] <Commander1> Pls
#672 [21:31] <Commander1> Answer me
#673 [21:33] <Commander1> My minecraft crashes when i log on. my launcher works but when i click while it's on the Mojang screen, it doesn't respond. I am on a new Windows 10 Gaming Desktop... What do i do????
#674 [21:35] <Commander1> Hello?
#675 [22:26] * Imperium [webchat@c-174-48-68-191.hsd1.fl.comcast.net] has joined #minecrafthelp
#676 [22:26] <Imperium> Hey
#677 [22:26] <Imperium> I have a problem
#678 [22:27] <Imperium> who can help?
#679 [22:28] * Imperium [webchat@c-174-48-68-191.hsd1.fl.comcast.net] has quit. (Client Quit)
#680 [22:42] * Efire1098 [webchat@c-98-223-18-54.hsd1.in.comcast.net] has joined #minecrafthelp
#681 [22:42] <Efire1098> hello
#682 [22:43] <Efire1098> If I try to join a multiplayer server, I will join for like 15-20 seconds then be kicked with this message: Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
#683 [22:59] * Sizmog [webchat@164-81-246-190.fibertel.com.ar] has joined #minecrafthelp
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#687 [23:02] <binh> haha
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#689 [23:22] * bacon [webchat@50-27-77-180.mdlncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#690 [23:23] <bacon> hello everyone
#691 [23:23] <bacon> i need metal and physical help with my minecraft launcher
#692 [23:23] <bacon> HELLO?
#693 [23:24] <bacon> heLP!
#694 [23:24] <Corvus> We can't relly provide mental or physical help here, unfortunately
#695 [23:25] <Corvus> what's happening with the launcher?
#696 [23:25] <bacon> ok so i just bought it right
#697 [23:25] <bacon> and i installed it and everything
#698 [23:25] <bacon> i clicked play and then it says this
#699 [23:25] <bacon> "The process cannot access the file because it is being used by another process"
#700 [23:26] <bacon> Name: "fi_fi.lang"
#701 [23:26] <Corvus> bacon, do you have ByteFence installed?
#702 [23:26] <bacon> nop
#703 [23:26] <Corvus> ??> bacon tools/HJT
#704 [23:26] <Absol> bacon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#705 [23:26] <Absol> bacon: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#706 [23:29] <bacon> ok it opened something in notepad
#707 [23:29] <bacon> and said a bunch of stuff
#708 [23:29] <bacon> so i copy all that and put it in the second link?
#709 [23:30] <Corvus> bacon, yes.
#710 [23:32] <bacon> so you want me to post the link here?
#711 [23:33] <Corvus> bacon, yes.
#712 [23:33] <bacon> https://paste.ubuntu.com/p/9t8jCZCJRf/
#713 [23:37] <Corvus> bacon, uninstall Reason Core Security and probably McAfee WebAdvisor
#714 [23:40] <bacon> thank youuuuu
#715 [23:40] <bacon> my lord and savior
#716 [23:42] <Corvus> o