#1 [00:05] * superjeep3 [webchat@cpe-72-182-183-191.tx.res.rr.com] has joined #minecrafthelp
#2 [00:06] <superjeep3> any help with not being able to log in to minecraft? Have reset password
#3 [00:07] * superjeep3 [webchat@cpe-72-182-183-191.tx.res.rr.com] has quit. (Client Quit)
#4 [00:22] * Brendan [webchat@c-73-75-174-186.hsd1.il.comcast.net] has joined #minecrafthelp
#5 [00:24] <Brendan> Hi, when I try to launch minecraft, the launcher closes as well as any minecraft processes without any error messages. Any ideas why the game won't open? DxDiag: https://paste.ubuntu.com/p/qC2FwDmyZc/
#6 [00:26] <mattym> ??> Brendan launcher/log-txt
#7 [00:26] <Absol> Brendan: We need to see your full launcher log, which is created in the game directory.
#8 [00:26] <Absol> Brendan: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#9 [00:31] * SleepSnapBang [webchat@107-213-224-233.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#10 [00:34] <SleepSnapBang> not being able to log in or join multiplayer servers ("Failed to refresh login" / "Failed to login:Invalid Session (try restarting your launcher)").
#11 [00:34] <SleepSnapBang> it wont let me log in
#12 [00:35] <mattym> ??> SleepSnapBang launcher/relog
#13 [00:35] <Absol> SleepSnapBang: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#14 [00:35] <Brendan> Here is the launcher_log: https://paste.ubuntu.com/p/KHTqkD8brM/
#15 [00:37] <mattym> Brendan, The game isnt even showing up on the taskbar?
#16 [00:37] <Brendan> Correct
#17 [00:38] <mattym> ??> Brendan win/reinst
#18 [00:38] <Absol> Brendan: You may need to reinstall the locally installed files that Minecraft puts into place.
#19 [00:38] <Absol> Brendan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#20 [00:38] <mattym> Brendan, Try the instructions from Absol, let me know if anything changes.
#21 [00:38] * dr2coolksa [webchat@69-176-128-145.spartan-net.net] has joined #minecrafthelp
#22 [00:39] <dr2coolksa> hi I have an old Minecraft account and I recently played using that account and now all of a sudden I can't log in or change password
#23 [00:40] <mattym> dr2coolksa, Did you ever migrate the account?
#24 [00:41] <Brendan> No change unfortunately
#25 [00:42] <mattym> Brendan, Ok one moment.
#26 [00:42] <dr2coolksa> @mattym i don't believe so but not sure i had this account since i was a kid
#27 [00:42] <mattym> dr2coolksa, What is the ingame user/player name?
#28 [00:42] <dr2coolksa> dr2coolksa
#29 [00:43] <mattym> dr2coolksa, And you never changed the name?
#30 [00:44] <dr2coolksa> i don't think so no
#31 [00:44] * SleepSnapBang [webchat@107-213-224-233.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#32 [00:44] <mattym> dr2coolksa, Seems like someone else has, so it was likely compromised, you will need to contact Mojang.
#33 [00:45] <mattym> ??> dr2coolksa account/send-email
#34 [00:45] <Absol> dr2coolksa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#35 [00:45] <Absol> dr2coolksa: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#36 [00:48] <mattym> Brendan, Only thing I can suggest is to run Windows Update
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#40 [02:10] * Wolfalpaca [webchat@cpe-121-220-151-152.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#41 [02:11] <Wolfalpaca> hello
#42 [02:12] <Wolfalpaca> i cant access my account anymore it was hacked and the email was changed from my old one
#43 [02:24] * Gmerald [webchat@125.204.182.58.starhub.net.sg] has joined #minecrafthelp
#44 [02:25] <Gmerald> how to fix minecraft 1.12.2 not responding?
#45 [02:33] * Webchat_25552 [webchat@host86-190-39-106.range86-190.btcentralplus.com] has joined #minecrafthelp
#46 [02:34] <Webchat_25552> my minecraft crashes as soon as i open it
#47 [02:34] <Webchat_25552> help me
#48 [02:34] <Webchat_25552> :(
#49 [02:34] <Webchat_25552> :(
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#56 [03:04] * nick5 [webchat@103.42.210.172] has joined #minecrafthelp
#57 [03:05] <nick5> i have had the problem with downloading the "ar_sa.lang" file for months and haven't been able to play minecraft for a while, the download keeps on failing every single time, even after i've uninstalled the game and re-downloaded it.
#58 [03:09] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#60 [03:35] * Webchat_56387 [webchat@36.72.191.114] has joined #minecrafthelp
#61 [03:35] <Webchat_56387> lkiii
#62 [03:35] * Webchat_56387 [webchat@36.72.191.114] has quit. (Client Quit)
#63 [03:38] * Amo [webchat@host-217-131-92-85.reverse.superonline.net] has joined #minecrafthelp
#64 [03:38] <Amo> hello
#65 [03:38] <Amo> i need help
#66 [03:55] * AquaSide [webchat@host-156.205.236.159-static.tedata.net] has joined #minecrafthelp
#67 [03:55] <AquaSide> hey
#68 [03:55] <AquaSide> can anyone help me
#69 [03:56] <AquaSide> Absol
#70 [03:56] <AquaSide> Lutzee
#71 [03:57] <AquaSide> i have a problem with my intel graphics driver and i don't know the latest update link for it without it i can't launch minecraft
#72 [03:58] <AquaSide> anyone?
#73 [04:02] * Saps_ [webchat@ip-78-102-135-29.net.upcbroadband.cz] has joined #minecrafthelp
#74 [04:03] <Saps_> Hello?
#75 [04:04] <Saps_> I´m having account problems and trying to get help
#76 [04:05] * AquaSide [webchat@host-156.205.236.159-static.tedata.net] has joined #minecrafthelp
#77 [04:05] <AquaSide> i have a problem with graphics drivers could anyone help me
#78 [04:06] <Corvus> ??> AquaSide win/DXDiag
#79 [04:06] <Absol> AquaSide: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#80 [04:06] <Corvus> Saps_, what account problms?
#81 [04:07] <AquaSide> no
#82 [04:07] <AquaSide> oh
#83 [04:07] <AquaSide> ok i will follow
#84 [04:07] <Saps_> @Corvus I´m not getting password reset emails, for a start
#85 [04:08] * AquaSide [webchat@host-156.205.236.159-static.tedata.net] has quit. (Client Quit)
#86 [04:09] <Saps_> Forgot what my password is, because I haven´t played the game for 2 years
#87 [04:10] <Corvus> Saps_, did you check your spam folder?
#88 [04:10] <Saps_> Corvus yes I did, multiple times
#89 [04:11] * AquaSide [webchat@host-156.205.236.159-static.tedata.net] has joined #minecrafthelp
#90 [04:11] <AquaSide> hey sorry Absol i timed out here is the link of the logs you need
#91 [04:11] <AquaSide> https://paste.ubuntu.com/p/HJ6FQC23hr/
#92 [04:12] <Corvus> AquaSide, I'm afraid your graphics hardware isn't supported on Windows 10, so you will need to install Windows 7, use a newer PC or try the Windows 10 Edition.
#93 [04:12] <AquaSide> oh
#94 [04:13] <AquaSide> thanks for the tip i will reinstall windows
#95 [04:18] <Saps_> Tried several times now, Mojang is simply not sending me any emails
#96 [04:23] <Corvus> Saps_, are you sure it's the right email address?
#97 [04:24] <Saps_> Corvus The only other adress I might have used has been checked
#98 [04:24] <Corvus> ??> Saps_ account/send-email
#99 [04:24] <Absol> Saps_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#100 [04:24] <Absol> Saps_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#101 [04:25] <Saps_> Thanks
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#108 [05:58] <zainyzach> ?ask
#109 [06:19] * Jodelahithit [webchat@a80-101-6-142.adsl.xs4all.nl] has joined #minecrafthelp
#110 [06:20] <Jodelahithit> Hello, I've recently switched to windows 10 and I've been getting exactly this issue: https://www.planetminecraft.com/forums/minecraft/help/weird-mouse-acceleration-when-ho-536476/
#111 [06:20] <Jodelahithit> I've tried every single solution I've found on google but unfortunately not luck. Does anyone know how to fix it?
#112 [06:23] * Frederic_Coloni [webchat@34.red-79-146-183.dynamicip.rima-tde.net] has joined #minecrafthelp
#113 [06:29] <Frederic_Coloni> Um, for some reason when i use a minecraft launcher it crashes. Here's the report:https://paste.ubuntu.com/p/MbbdqqRNKQ/
#114 [06:29] * Frederic_Coloni [webchat@34.red-79-146-183.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#115 [06:32] <zainyzach> hmm let me check that for you..
#116 [06:35] <zainyzach> Jodelahithit try going into Minecraft settings and tern down the senciticity.
#117 [06:36] <Jodelahithit> Already tried that. It seems to be an issue with windows 10 and dpi
#118 [06:47] * tyteen4a03 kicked zainyzach from #minecrafthelp (Reason: ainyzach :Ban evasion)
#119 [06:47] <tyteen4a03> ??> Jodelahithit tools/hjt
#120 [06:47] <Absol> Jodelahithit: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#121 [06:47] <Absol> Jodelahithit: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#122 [06:51] <Jodelahithit> https://paste.ubuntu.com/p/QHWmNJrRmC/
#123 [06:55] <tyteen4a03> Jodelahithit: firstly, uninstall WebCompanion
#124 [06:55] <tyteen4a03> Jodelahithit: also, can you try uninstalling Logitech's gaming mouse software to see if things improve?
#125 [06:56] <Jodelahithit> Will do. Although I only installed it yesterday in the hope it'd fix this issue
#126 [06:57] <tyteen4a03> Jodelahithit: but from the symptoms you describe it sounds like the PC is just overheating
#127 [06:58] <tyteen4a03> ??> Jodelahithit tools/cpu-z
#128 [06:58] <Absol> Jodelahithit: An alternate tool you can use to identify the specifications of your computer (including your GPU) is called CPU-Z, which you can obtain here:
#129 [06:58] <Absol> Jodelahithit: https://www.cpuid.com/softwares/cpu-z.html
#130 [06:58] <tyteen4a03> ??> Jodelahithit tools/gpu-z
#131 [06:58] <Absol> Jodelahithit: GPU-z is a utility which can, in some cases, help identify the model of graphics card on a system, even if there are no (or incorrect) drivers installed for it.
#132 [06:58] <Absol> Jodelahithit: GPU-z's download page (download the one without ASUS ROG Skin): https://www.techpowerup.com/downloads/SysInfo/GPU-Z/
#133 [06:58] <tyteen4a03> Jodelahithit: install CPU-Z and see how high your temperatures are when running your PC for an extended period
#134 [06:59] <Jodelahithit> Nah that's definitely not it. Like I said, I've tried every solution I've found on google so far. This seems to be an issue that more people are experiencing
#135 [06:59] <Jodelahithit> Most likely associated to Windows 10 and DPI scaling
#136 [07:00] <Jodelahithit> I figured someone here might have seen this happen before since there seem to be quite a lot of people with this problem
#137 [07:02] <tyteen4a03> Jodelahithit: you would be the first
#138 [07:03] <Jodelahithit> Shame
#139 [07:03] <tyteen4a03> Jodelahithit: I assume you're on the latest nvidia drivers? Some specific versions caused MC to crash
#140 [07:04] <Jodelahithit> Yea, updated them yesterday
#141 [07:05] <tyteen4a03> welp, not sure what to tell you here
#142 [07:05] <tyteen4a03> other people might have seen this issue so stick around and see if somebody else comes along
#143 [07:05] <tyteen4a03> Jodelahithit: also, do you have multiple monitors?
#144 [07:07] <Jodelahithit> Yea
#145 [07:07] <tyteen4a03> Jodelahithit: try unplugging all but one
#146 [07:07] <tyteen4a03> (and obviously set scaling to 100%)
#147 [07:08] <Jodelahithit> That made the issue much worse for a second but that's it
#148 [07:08] <Jodelahithit> And yea, scaling is 100%
#149 [07:09] <Jodelahithit> Anyway, thanks for your help and time. I'll stick around in this chat for a bit and hope for the best
#150 [07:12] <tyteen4a03> Jodelahithit: just wondering, have yo ever reinstalled Windows and tried Minecraft without any of the Asus/Logitech software installed?
#151 [07:13] <tyteen4a03> Jodelahithit: just Windows and Minecraft
#152 [07:13] <Jodelahithit> I only recently switched to this new PC with Windows 10 and MC was one of the first programs I tried so yea
#153 [07:14] <tyteen4a03> Jodelahithit: as in, without the OEM stuff
#154 [07:15] <Jodelahithit> Yes
#155 [07:15] <tyteen4a03> oh ok
#156 [07:44] * a [webchat@cm-80.111.40.155.ntlworld.ie] has joined #minecrafthelp
#157 [07:45] <a> i start a new world and it says building terrain but it just stop onthat
#158 [07:45] <a> plz help
#159 [07:46] <a> plz)~;
#160 [07:46] <a> padwdwlaokdpoakwsd
#161 [07:46] <a> w
#162 [07:46] <a> das
#163 [07:46] <a> da
#164 [07:46] * Absol kicked a from #minecrafthelp (Reason: :Stop spamming)
#165 [08:01] * DynKwik [webchat@192.221.120.78.rev.sfr.net] has joined #minecrafthelp
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#171 [09:12] <Jodelahithit> Changing the polling speed of my mouse to 125Hz seems to have fixed the problem. That took quite a while to figure out
#172 [09:12] <Jodelahithit> Thanks for the help guys
#173 [09:14] * thelounge96 [webchat@host5-80-224-232.in-addr.btcentralplus.com] has joined #minecrafthelp
#174 [09:14] <thelounge96> heloo
#175 [09:15] <thelounge96> i downloaded a forge because i wanted mods, however ive tried many different forges and always comes as java cannot run or error
#176 [09:18] <thelounge96> it says unable to locate java time helpppp
#177 [09:20] <thelounge96> even without launching the forge like the normal minecraft ones arent working
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#185 [10:24] * akino9 [webchat@host-80-89-74-229.lmt.lv] has joined #minecrafthelp
#186 [10:30] <akino9> https://paste.ubuntu.com/p/HmcJrV6Jr5/plain/
#187 [10:30] <akino9> help
#188 [10:31] * theo [webchat@cm-80.111.40.155.ntlworld.ie] has joined #minecrafthelp
#189 [10:32] <akino9> hellp
#190 [10:32] <akino9> o
#191 [10:33] <theo> plz help i got minecraft yester day with a pre paid voucher it opens up rarely amd crashes and i started a new world for 5 hours but it didnt load
#192 [10:33] <akino9> and I hae problem
#193 [10:33] <theo> whut
#194 [10:33] <akino9> sorry I dont give help for you
#195 [10:34] <theo> ?
#196 [10:35] * Webchat_74428 [webchat@host-80-89-74-229.lmt.lv] has joined #minecrafthelp
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#199 [10:38] <theo> wow this chat is usless
#200 [10:38] <theo> can you cures on dis chat
#201 [10:39] * maro [~maro@2a02:8070:da2:1f00:a032:7663:f1f5:c79d] has quit. (Client Quit)
#202 [10:39] * awesomeguy6678 [webchat@c-73-185-182-230.hsd1.mn.comcast.net] has joined #minecrafthelp
#203 [10:39] <awesomeguy6678> I'm in game but my right arm is invisible, anyone know a fix?
#204 [10:40] <theo> helphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphe
#205 [10:40] <theo> lphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelp
#206 [10:40] <theo> helphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphe
#207 [10:40] <theo> lphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelp
#208 [10:40] <theo> helphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphelphe
#209 [10:40] * theo [webchat@cm-80.111.40.155.ntlworld.ie] has quit. (Excess Flood)
#210 [10:40] <Corvus> ??> Webchat_74428 win/DXDiag
#211 [10:40] <Absol> Webchat_74428: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#212 [10:40] * theo [webchat@cm-80.111.40.155.ntlworld.ie] has joined #minecrafthelp
#213 [10:40] <Corvus> ??> theo launcher/crash-log
#214 [10:40] <Absol> theo: We need to see your crash log, which is created after a crash.
#215 [10:40] <Absol> theo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#216 [10:40] <Corvus> awesomeguy6678, is that in first-person mode or is it invisible to others too?
#217 [10:41] <theo> ok
#218 [10:41] * Webchat_74428 [webchat@host-80-89-74-229.lmt.lv] has quit. (Quit: webchat.esper.net)
#219 [10:41] <awesomeguy6678> @Corvus it's invisible in first person aswell, I don't think it's invisible to other players though. I just reset my skin as well
#220 [10:42] <Corvus> awesomeguy6678, is your left hand visible?
#221 [10:42] * thelounge96 [webchat@host5-80-224-232.in-addr.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#222 [10:42] <awesomeguy6678> Corvus yes, but there's no indication of so in first person. visible in third person
#223 [10:43] <Corvus> awesomeguy6678, in third person do you look normal?
#224 [10:43] <awesomeguy6678> Corvus everything is normal/visible but the right arm
#225 [10:44] <awesomeguy6678> are screenshots allowed in this IRC chat?
#226 [10:44] <Corvus> awesomeguy6678, yes.
#227 [10:44] <Corvus> awesomeguy6678, what's your Minecraft profile name?
#228 [10:44] <awesomeguy6678> same as this IRC name, awesomeguy6678
#229 [10:45] <awesomeguy6678> https://i.imgur.com/TFea7lg.png here is a screenshot of the issue
#230 [10:45] <theo> i cant find the crashreports
#231 [10:46] <Corvus> ??> theo launcher/log
#232 [10:46] <Absol> theo: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#233 [10:46] <Corvus> awesomeguy6678, interesting; that's not the skin on your account
#234 [10:46] <awesomeguy6678> Corvus I just reset it a few minutes ago, it was previously a "shaggy" skin
#235 [10:47] <theo> it got stuck on building terrain
#236 [10:49] <Corvus> hm
#237 [10:49] <Corvus> awesomeguy6678, I'd try reinstalling
#238 [10:49] <theo> https://paste.ubuntu.com/
#239 [10:49] <Corvus> ??> awesomeguy6678 win/reinst
#240 [10:49] <Absol> awesomeguy6678: You may need to reinstall the locally installed files that Minecraft puts into place.
#241 [10:49] <Absol> awesomeguy6678: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#242 [10:51] <Corvus> theo, did you fill in a username on Ubuntu Pastebin?
#243 [10:51] <theo> sorry to bother you but i dont know why but minecraft lauches perfectly but when i try to make a world it gets stuck on building terrain i waited 5 hours and nothing happen.
#244 [10:52] <theo> https://paste.ubuntu.com/p/H8KwSgJJgW/
#245 [10:53] <Corvus> hm
#246 [10:54] <theo> what do i do
#247 [10:56] <theo> helo):
#248 [10:57] <Corvus> theo, I'm not sure about that issue; sorry.
#249 [10:57] <theo> from where else could i get help?
#250 [10:57] <Corvus> Someone else might be able to help.
#251 [10:59] <theo> any ideas
#252 [11:01] <theo> just so you know i re installed minecraft 3 times but none of the time did it work
#253 [11:03] <theo> please
#254 [11:03] <awesomeguy6678> Corvus I just tried reinstalling and it got worse https://i.imgur.com/UEZA3Ct.png
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#256 [11:04] <theo> awesomeguy at least it is not as bad as not even being able to start a agme
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#260 [11:04] <theo> nor a server
#261 [11:05] <Corvus> awesomeguy6678, you can try uploading this skin: https://d1u5p3l4wpay3k.cloudfront.net/minecraft_gamepedia/3/37/Steve_skin.png?version=4fa9fed8281e8710fb6f78418869b9d8
#262 [11:05] <Fizztopher> How can i reset my security questions on my account if the email is no longer available to send to?
#263 [11:05] <Corvus> ??> Fizztopher account/send-email
#264 [11:05] <Absol> Fizztopher: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#265 [11:05] <Absol> Fizztopher: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#266 [11:06] <theo> yay i got scammed i can even start a game bye
#267 [11:07] <awesomeguy6678> he's a jackass
#268 [11:07] <Corvus> :s
#269 [11:07] <Corvus> mm
#270 [11:10] <awesomeguy6678> Corvus Changing the skin to that did not fix the issue. the "board arm" in my second screenshot is still present
#271 [11:10] * Fizztopher [webchat@5e0b57e6.bb.sky.com] has quit. (Quit: webchat.esper.net)
#272 [11:10] <Corvus> ??> awesomeguy6678 tools/HJT
#273 [11:10] <Absol> awesomeguy6678: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#274 [11:10] <Absol> awesomeguy6678: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#275 [11:12] <awesomeguy6678> Corvus https://paste.ubuntu.com/p/CsQ5fHNKC2/
#276 [11:13] <Corvus> awesomeguy6678, it's possible Avira is interfering
#277 [11:13] <Corvus> ??> awesomeguy6678 AV/Avira
#278 [11:13] <Absol> awesomeguy6678: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#279 [11:13] <Absol> awesomeguy6678: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'https://s3.amazonaws.com/*', click Add, then finally click Apply.
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#282 [11:34] <awesomeguy6678> Corvus I uninstalled Avira and after reinstalling, my arm is back. Thanks for your help and suggestions!
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#285 [12:01] <Attemptive> Hello, I am receiving the error, "Unable to connect to server" when I try to login to the minecraft client. Please help!
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#315 [14:13] <username_login> A while back I migrated to a Mojang account. I now log in with my email address. Is it possible to revert to logging in with my username on the MC launcher?
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#319 [14:15] * Jaz [webchat@cpe-173-175-120-29.satx.res.rr.com] has joined #minecrafthelp
#320 [14:16] <Jaz> I have an issue with my game; it would freeze and crash at random times, or close out without a error message.
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#322 [14:20] * Webchat_66298 [webchat@c-76-105-84-244.hsd1.ga.comcast.net] has joined #minecrafthelp
#323 [14:22] <Webchat_66298> Hello, I am having some trouble. Two of my minecraft worlds are corrupted, one one of them, all my progress is gone, and now whenever I try to launch minecraft, it crashes automatically. I have backups for both worlds, is there a way I can salvage them? Thanks.
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#329 [14:54] <Jaz> I have an issue with my game; it would freeze and crash at random times, or close out without a error message.
#330 [14:57] * thelounge51 [webchat@c-24-98-240-24.hsd1.ga.comcast.net] has joined #minecrafthelp
#331 [14:57] <thelounge51> Hi
#332 [14:57] <thelounge51> What can I do if my account was hacked and my username was changed
#333 [14:58] <thelounge51> Can I recover it another way instead of waiting a month, because it might be taken. The username is rhdd
#334 [14:58] * Jaz is now known as Finanov
#335 [15:01] <thelounge51> fuck you all
#336 [15:01] <Absol> thelounge51: Please keep it civil
#337 [15:01] <thelounge51> I don't fucking care
#338 [15:01] * Absol kicked thelounge51 from #minecrafthelp (Reason: helounge51 :Keep it civilized, you are just a human being)
#339 [15:02] <Finanov> Is anyone available? I'm just wondering.
#340 [15:04] * Webchat_43842 [webchat@c-76-105-84-244.hsd1.ga.comcast.net] has joined #minecrafthelp
#341 [15:04] <Webchat_43842> Hello, I am having some trouble. Two of my minecraft worlds are corrupted, one one of them, all my progress is gone, and now whenever I try to launch minecraft, it crashes automatically. I have backups for both worlds, is there a way I can salvage them? Thanks.
#342 [15:05] <Webchat_43842> Hello, I am having some trouble. Two of my minecraft worlds are corrupted, one one of them, all my progress is gone, and now whenever I try to launch minecraft, it crashes automatically. I have backups for both worlds, is there a way I can salvage them? Thanks.
#343 [15:05] <Finanov> Webchat
#344 [15:05] <Finanov> I don't think anyone is online as of right now.
#345 [15:05] <Webchat_43842> Ok
#346 [15:05] * Webchat_46194 [webchat@c-68-54-106-244.hsd1.mn.comcast.net] has joined #minecrafthelp
#347 [15:06] <Webchat_46194> I can't get my minecraft game to lauch.
#348 [15:06] <Webchat_46194> This is the message:
#349 [15:06] <Webchat_46194> I can't get my minecraft game to lauch.
#350 [15:07] <Webchat_46194> The game crashed whilst initializing game
#351 [15:07] <Webchat_46194>
#352 [15:07] <Webchat_46194> I would like a refund
#353 [15:11] * Webchat_46194 [webchat@c-68-54-106-244.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#354 [15:21] * Guest6793 is now known as payonel
#355 [15:27] * SrDagaoGamer [webchat@186.118.217.42] has joined #minecrafthelp
#356 [15:27] <SrDagaoGamer> puta
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#358 [15:49] * llwolf [webchat@178-143-134-102.dynamic.orange.sk] has joined #minecrafthelp
#359 [15:51] <llwolf> Hey! no matter who joins, the third player always gets kicked with the error: Lost Connection. Both computer's specs are more than enough to run MC and the server very well.
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#363 [16:33] <Webchat_43842> Hello, I am having some trouble. Two of my minecraft worlds are corrupted, one one of them, all my progress is gone, and now whenever I try to launch minecraft, it crashes automatically. I have backups for both worlds, is there a way I can salvage them? Thanks.
#364 [17:11] * Ethan [webchat@89.211.165.68] has joined #minecrafthelp
#365 [17:12] <Ethan> hi could someone help me with my sound problem?
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#369 [17:48] * tombeckett [webchat@233.131.150.77.rev.sfr.net] has joined #minecrafthelp
#370 [17:48] <tombeckett> :)
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#375 [18:21] * bieulgato [webchat@189.59.31.172.static.host.gvt.net.br] has joined #minecrafthelp
#376 [18:22] <bieulgato> oi
#377 [18:22] <bieulgato> nao entendo
#378 [18:22] <bieulgato> oiii
#379 [18:23] <bieulgato> oijgjghtdedtguiy
#380 [18:29] * bieulgato [webchat@189.59.31.172.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#381 [18:51] * Amir [webchat@110.21.219.252] has joined #minecrafthelp
#382 [18:51] <Amir> Hi
#383 [18:51] <Amir> my minecraft wont let me play
#384 [18:52] <Amir> it says java not installed
#385 [18:52] <Amir> idk whats java
#386 [18:52] * Amir [webchat@110.21.219.252] has quit. (Client Quit)
#387 [19:07] * memes [webchat@c-71-237-83-185.hsd1.co.comcast.net] has joined #minecrafthelp
#388 [19:08] <memes> hello! i ran into an issue when installing minecraft for the first time. It said that it could not download icon 16x16.png. I can provide a log if needed.
#389 [19:09] <memes> it says the connection was reset.
#390 [19:09] <memes> does anyone know how this could have happened?
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#393 [19:29] * Webchat_37479 [webchat@c-76-105-84-244.hsd1.ga.comcast.net] has joined #minecrafthelp
#394 [19:29] <Webchat_37479> Hello, I am having some trouble. Two of my minecraft worlds are corrupted, one one of them, all my progress is gone, and now whenever I try to launch minecraft, it crashes automatically. I have backups for both worlds, is there a way I can salvage them? Thanks.
#395 [19:31] <CubeTheThird> Webchat_37479, do you get a crash report?
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#399 [19:35] <Webchat_37479> Yes, I did
#400 [19:35] <CubeTheThird> Webchat_37479, copy the report onto http://paste.ubuntu.com and give the URL here.
#401 [19:35] <Webchat_37479> it happens every time I try to launch it
#402 [19:35] <Webchat_37479> ok
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#404 [19:40] * Webchat_65384 [webchat@c-73-155-224-54.hsd1.tx.comcast.net] has joined #minecrafthelp
#405 [19:41] <Webchat_65384> i am unable to enter the code from a purchase from amazon, why?
#406 [19:41] * Lord_of_Life [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has joined #minecrafthelp
#407 [19:41] <CubeTheThird> Webchat_65384, do you mean you purchased a gift code for the game?
#408 [19:41] <Webchat_65384> yes
#409 [19:42] <CubeTheThird> Webchat_65384, can you send me the link to the amazon page you bought it through?
#410 [19:42] <Webchat_65384> i paid like $29 for the code and cant add it
#411 [19:43] <Webchat_37479> I switched to a different snapshot, and one of my worlds seems to be working now. It always manually updates to the latest snapshot, and sometimes these snapshots don't corroborate well with my world. Is there a way I can turn off manual updating?
#412 [19:43] * Randomperson [webchat@207.89.23.105] has joined #minecrafthelp
#413 [19:43] <Webchat_65384> it is not a download error. when i am setting up account it will not let me add it in the screen
#414 [19:43] <Randomperson> Hello
#415 [19:43] <Randomperson> I need assistance.
#416 [19:43] <CubeTheThird> Randomperson, with?
#417 [19:43] <Randomperson> I can not log into my minecraft account.
#418 [19:44] <CubeTheThird> Webchat_65384, only messages with your name are for you. Are you saying you can't find where to input the code..?
#419 [19:44] <CubeTheThird> Randomperson, what happens when you try?
#420 [19:44] <Webchat_65384> https://www.amazon.com/gp/swvgdtt/your-account/manage-downloads.html/ref=oh_aui_d_dsv_lib_o00_
#421 [19:44] <CubeTheThird> Webchat_37479, do you mean you want to be playing the normal release instead of snapshots?
#422 [19:44] <CubeTheThird> Webchat_37479, and you are aware snapshots can break your worlds right?
#423 [19:44] * Demo [webchat@internet-por-cable-cgn-244-196.cableatlantico.com] has joined #minecrafthelp
#424 [19:44] <Randomperson> It says error unknown username or password
#425 [19:45] <CubeTheThird> Randomperson, can I assume you've tried resetting your password?
#426 [19:45] <Webchat_65384> i try to add it and it will not allow me to past it
#427 [19:45] <Randomperson> yes
#428 [19:45] <Randomperson> I did.
#429 [19:45] <Demo> Hello, I am trying to download a new version of Minecraft, but it says that it is unable to save download. I can only play current versions. Help?
#430 [19:45] * Webchat_37479 is now known as Red00000
#431 [19:46] <Red00000> Yes, I am aware. One of my worlds is on a snapshot, but whenever another snapshot is released, it updates automatically to that one. Is there a way to keep it from automatically updating?
#432 [19:46] <CubeTheThird> Randomperson, is this on the website or the game?
#433 [19:46] <Randomperson> website.
#434 [19:46] <CubeTheThird> ??> Demo av/bytefence
#435 [19:46] <Absol> Demo: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#436 [19:46] * xtomas20x [webchat@static-ip-1815109132.cable.net.co] has joined #minecrafthelp
#437 [19:46] <Webchat_65384> there is like 50 questions going on im freakin lostr
#438 [19:46] <CubeTheThird> Randomperson, on minecraft.net or mojang/com?
#439 [19:46] <CubeTheThird> Webchat_65384, only messages with YOUR NAME are for you. Are you saying you can't find where you enter the code after you bought it?
#440 [19:47] <CubeTheThird> Red00000, ahh I see. Yes go to Launch Options, select the profile you're using, and manually choose the version you want to use. Keep in mind though, not all snapshot versions will be listed
#441 [19:47] <Randomperson> minecraft.net
#442 [19:48] <Webchat_65384> it will not allow me to enter in that window
#443 [19:48] <CubeTheThird> ??> Randomperson login/throttle
#444 [19:48] <Absol> Randomperson: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#445 [19:48] <Absol> Randomperson: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#446 [19:48] <CubeTheThird> Webchat_65384, it should be this page: https://minecraft.net/en-us/redeem/
#447 [19:48] <Webchat_65384> i can not type or past it is locked
#448 [19:49] <CubeTheThird> Webchat_65384, can you try using a different browser?
#449 [19:49] <Randomperson> I have to reset my password again?
#450 [19:49] <Webchat_65384> ie is not prefed?
#451 [19:49] <Red00000> Ok, I followed your instructions. This will prevent it from automatically updating, correct?
#452 [19:50] * xtomas20x [webchat@static-ip-1815109132.cable.net.co] has quit. (Client Quit)
#453 [19:50] <CubeTheThird> Webchat_65384, IE is generally not preferred at all, since Microsoft is barely maintaining it these days
#454 [19:50] <CubeTheThird> Red00000, it should, as long as "latest version" isn't selected
#455 [19:50] <Randomperson> Alright I will try after 1 hour]
#456 [19:50] <CubeTheThird> Randomperson, you may. You will need to do as Absol said
#457 [19:50] <Webchat_65384> so what works best
#458 [19:51] <CubeTheThird> Webchat_65384, I'd recommend Firefox or Google Chrome, or if you're on Windows 10, Edge at the very least
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#460 [19:54] <Webchat_65384> ok i will get him to try that one and see what happens
#461 [19:54] <Red00000> Thanks, now for my second question: you mentioned before that snapshots may break worlds. On one of my worlds, (I think due to trying to use a snapshot) all my progress over the years is gone. There is a backup for the world though. Is there a way I can get it back?
#462 [19:55] <CubeTheThird> Red00000, does the world just not open, or something else?
#463 [19:56] <Red00000> It opened for me once a few weeks ago, but all my progress on the world was gone, and it was left just as it was when I first started the world. Now I can't even open it.
#464 [19:58] <CubeTheThird> Red00000, hmm sounds like the user data and/or world data became corrupted and overwritten. You could try repairing the world with something like MCEdit, but if the data was overwritten, you aren't going to get the old stuff back
#465 [19:59] <Red00000> Could you explain MCEdit? I haven't heard of it before
#466 [20:01] <CubeTheThird> ??< tools/mcedit
#467 [20:01] <CubeTheThird> ??> Red00000 tools/mcedit
#468 [20:01] <Absol> Red00000: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#469 [20:01] <Absol> Red00000: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
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#474 [20:06] <Red00000> Ok, thank you. This has been very helpfull.
#475 [20:08] * Neikan [webchat@cpe-70-115-201-40.stx.res.rr.com] has joined #minecrafthelp
#476 [20:08] <Neikan> Hello i need help. i cant log in to minecarft
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#478 [20:09] <Neikan> can anyone help me
#479 [20:10] <Neikan> i was hacked
#480 [20:10] <Neikan> help
#481 [20:10] <Neikan> plz
#482 [20:12] <Neikan> anyone know if there is a number i can call?
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#486 [21:03] * swifter78 [webchat@d104-205-75-40.abhsia.telus.net] has joined #minecrafthelp
#487 [21:04] <swifter78> Every single time i open Minecraft it freezes right before the main menu and doesn't come out of that state. I've tried re-installing multiple times and refreshed all the files 4 times yet the problem still comes back.
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#489 [21:08] <CubeTheThird> swifter78, you don't get a crash report I assume?
#490 [21:08] <swifter78> No
#491 [21:08] <CubeTheThird> swifter78, ok. Let's check your graphics drivers
#492 [21:08] <CubeTheThird> ??> swifter78 win/dxdiag
#493 [21:08] <Absol> swifter78: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#494 [21:11] <swifter78> paste it all into here?
#495 [21:11] <CubeTheThird> swifter78, follow ALL the instructions, and paste the URL you get here
#496 [21:13] <swifter78> It won't let me send it, says i need a Pastebin.
#497 [21:14] <CubeTheThird> swifter78, what? is this after you submit it with the "paste!" button?
#498 [21:15] <swifter78> https://paste.ubuntu.com/p/zqjm2YXPgx/
#499 [21:15] <swifter78> this?
#500 [21:16] <CubeTheThird> swifter78, yes one moment
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#502 [21:16] <CubeTheThird> swifter78, hmm well it definitely seems like your Nvidia graphics drivers could use an update. One sec
#503 [21:17] <Randomperson> Alright I waited a hour and it still isn't letting me in
#504 [21:17] <CubeTheThird> Randomperson, and you made no attempt to login during that hour?
#505 [21:17] <CubeTheThird> Randomperson, also... weren't you here only half an hour ago?
#506 [21:17] <Randomperson> I set a timer for 60 minutes
#507 [21:18] <Randomperson> and it ended 7 minutes ago.
#508 [21:18] <Randomperson> I tried to log in 2 minutes ago
#509 [21:18] <CubeTheThird> Randomperson, oh sorry misread my logs
#510 [21:18] <Randomperson> its alright
#511 [21:18] <Randomperson> what steps do I take now?
#512 [21:18] <CubeTheThird> Randomperson, are you on a public network, like at a school or library?
#513 [21:18] <CubeTheThird> swifter78, download and install http://www.nvidia.com/download/driverResults.aspx/134625/en-us
#514 [21:18] <Randomperson> no
#515 [21:18] <CubeTheThird> Randomperson, are you using a VNP or Proxy?
#516 [21:19] <Randomperson> yes
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#518 [21:19] <CubeTheThird> Randomperson, that can interfere with the login process. I would recommend you disable that
#519 [21:19] <Randomperson> ok disable that and then try logging in again?
#520 [21:19] <Randomperson> and if it doesn't work?
#521 [21:20] <CubeTheThird> Randomperson, yes try without. If then it still doesn't work, we'll check a few other things
#522 [21:20] <Randomperson> ok
#523 [21:20] <Randomperson> be back
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#527 [21:22] <Randomperson> alright it didn't work.
#528 [21:23] <Randomperson> I disabled it refreshed the webpage and then tried logging in. It didn't work.
#529 [21:23] <Randomperson> Same as always.
#530 [21:23] <Randomperson> A unknown error kept you from logging in
#531 [21:24] <Randomperson> Now what?
#532 [21:26] <Randomperson> Hello?
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#534 [21:28] * Randomperson3 [webchat@207.89.23.105] has joined #minecrafthelp
#535 [21:28] <Randomperson3> Alright there we go
#536 [21:28] <Randomperson3> Yeah it still didn't work.
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#538 [21:31] <Randomperson> Where is everyone?
#539 [21:34] <CoffeeHamster> question about a snapshot server, I tried to set up a new server for 18w22c and it shuts down after loading advances without giving a crash message or a crash log. Anyone have any experience with this one?
#540 [21:35] <Randomperson> I need help logging into my minecraft account.
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#542 [21:38] <bojack> every time I attempt to launch it either freezes and crashes or says there's a java error, and it worked maybe 2 days ago. suggestions?
#543 [21:39] * thelounge19 [webchat@97-102-163-178.res.bhn.net] has joined #minecrafthelp
#544 [21:39] <thelounge19> i have mindcraft on my phone it got uninstalled and now i cant acess the app unless i pay again
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#546 [21:40] <thelounge19> i cant put it back on my phone
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#548 [21:46] <Randomperson> I will wait for someone then. This is a huge problem for me.
#549 [21:50] <CoffeeHamster> You're gonna have to give some more deets man
#550 [21:50] <Randomperson> I did to cube
#551 [21:51] <Randomperson> I guess he isn't here
#552 [21:51] <Randomperson> well last step I tried was disabling my vpn then logging in. It didn't work.
#553 [21:51] <Randomperson> before that I waited 1 hour to log in and then tried again. also didn't work.
#554 [21:51] <Randomperson> so what now?
#555 [21:56] <swifter78> It got fixed thanks.
#556 [21:56] <swifter78> It got fixed thanks.
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#558 [22:00] <Randomperson> I am not trying to be rude I am just trying to figure out how to fix this.
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#560 [22:13] * RedPandaAssasin [webchat@mobile-107-77-231-125.mobile.att.net] has joined #minecrafthelp
#561 [22:14] <RedPandaAssasin> Hello?
#562 [22:15] <Randomperson> hi
#563 [22:16] <Randomperson> can you help me?
#564 [22:16] <RedPandaAssasin> So, before I start typing random things, is this a help line? Just in case.
#565 [22:16] <RedPandaAssasin> Because I don't know
#566 [22:16] <RedPandaAssasin> Sorry
#567 [22:24] <Randomperson> its a volunteered thing
#568 [22:25] <Randomperson> no one here is a part of actual mojang I don't think.
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#593 [22:39] <Randomperson> anyone here?
#594 [22:45] * Austin [webchat@mta-184-55-191-14.cinci.rr.com] has joined #minecrafthelp
#595 [22:52] <Austin> anyone ever have an issue where they bought Minecraft for Windows 10 and couldn't log into the Java version?
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#599 [23:15] <Randomperson> Need assistance logging into my minecraft account.
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