#1 [00:02] <Mew> I keep receiving a
#2 [00:02] <Mew> navigation to webpage was canceled
#3 [00:03] <mattym> Mew, This is a direct link to the MCPR Tool http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#4 [00:04] * Cxxvc [webchat@cpe-71-64-96-237.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#5 [00:07] * Help_me [webchat@0x55512377.adsl.cybercity.dk] has joined #minecrafthelp
#6 [00:09] * Cxxvc [webchat@cpe-71-64-96-237.neo.res.rr.com] has joined #minecrafthelp
#7 [00:10] <Help_me> min fejler også ved login når jeg vil spille og på minecraft.net men i gåraftes kunne jeg lige pludslig komme på med min tlf.
#8 [00:15] <Help_me> jeg havde fået en prøve periode på relms og har flere gange ikke kunne komme på og nu er det så udløbet øv øv kan i hjælpe
#9 [00:17] * Mew [webchat@pool-108-56-189-42.washdc.fios.verizon.net] has joined #minecrafthelp
#10 [00:18] <Mew> Hello again!
#11 [00:18] <Mew> I've removed McA but my mc will not launch
#12 [00:19] <mattym> Mew, Reinstall it.
#13 [00:23] * Mew [webchat@pool-108-56-189-42.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#14 [00:35] <Cxxvc> Hello, earlier I was having trouble with an issue but was wondering if anyone was on to help, my error is 'Unable to locate the Java runtime.' I can't delete the runtime folder either.
#15 [00:44] * tahneia [webchat@124-171-151-212.dyn.iinet.net.au] has joined #minecrafthelp
#16 [00:47] <tahneia> getting a "Unable to save download. 1.12.2.jar" error when trying to play
#17 [00:49] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 202 seconds)
#18 [00:55] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#19 [01:03] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#20 [01:04] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#21 [01:11] * Zhurx [webchat@87-119-182-105.tll.elisa.ee] has joined #minecrafthelp
#22 [01:11] <Zhurx> Hello
#23 [01:11] <Zhurx> I have a problem
#24 [01:11] <Zhurx> it says unable to connect to the server
#25 [01:11] <Zhurx> i cant login
#26 [01:12] <Zhurx> PLEASE HELP ME
#27 [01:12] <Zhurx> it says An error prevented your request from being processed. Please try again.
#28 [01:12] <Zhurx> on the website
#29 [01:13] <Zhurx> wait i will try to login
#30 [01:15] <Zhurx> Ok I got in
#31 [01:18] * Zhurx [webchat@87-119-182-105.tll.elisa.ee] has joined #minecrafthelp
#32 [01:18] <Zhurx> Hi im back again
#33 [01:18] <Zhurx> It seems like the only way to fix it is to have McLeaks on my PC
#34 [01:18] <Zhurx> but i dont want it
#35 [01:21] <Zhurx> i used mcleaks
#36 [01:21] <Zhurx> it doesnt work now
#37 [01:22] <Zhurx> Please help someone
#38 [01:23] <Corvus> Zhurx, see https://mcleaks.net/faq
#39 [01:26] <Zhurx> thank you
#40 [01:28] <Zhurx> Thank you so much
#41 [01:28] * Zhurx [webchat@87-119-182-105.tll.elisa.ee] has quit. (Quit: webchat.esper.net)
#42 [01:45] <Help_me> ??
#43 [01:55] <Help_me> nobody danish
#44 [01:55] <Help_me> that can help
#45 [02:11] <tahneia> hi, i'm getting a "Unable to save download. 1.12.2.jar" error when trying to play
#46 [02:18] <Help_me> My will also not log in when I want to play.
#47 [02:18] <Help_me> and on minecraft.net, I can not log in either
#48 [02:19] <Help_me>   but I could suddenly get on with my phone.
#49 [02:19] <Help_me> I had a trial of relms and it has repeatedly failed and now it's expired, can anyone help me
#50 [02:23] <Help_me> helooooo
#51 [02:24] * jaseerumar [webchat@180.252.184.14] has joined #minecrafthelp
#52 [02:24] <jaseerumar> almaqdysi
#53 [02:24] <jaseerumar> almaqdisy24
#54 [02:26] * jaseerumar [webchat@180.252.184.14] has quit. (Client Quit)
#55 [02:36] * Help_me [webchat@0x55512377.adsl.cybercity.dk] has quit. (Quit: webchat.esper.net)
#56 [02:36] <tahneia> hi, i'm getting a "Unable to save download. 1.12.2.jar" error when trying to play???
#57 [02:52] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has quit. (Ping timeout: 182 seconds)
#58 [02:57] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has joined #minecrafthelp
#59 [03:13] <Anna> tahneia: remove bytefence
#60 [03:19] <tahneia> i don't have it
#61 [03:30] * thelounge24 [webchat@c-3a6ce253.09-111-6762675.bbcust.telenor.se] has joined #minecrafthelp
#62 [03:31] <thelounge24> Me minecraft frezee when I start it. It happend the first time when I restarted me computer.
#63 [04:00] * tahneia [webchat@124-171-151-212.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#64 [04:47] * kelvonimo [webchat@37.152.8.107] has joined #minecrafthelp
#65 [04:47] <kelvonimo> hello i need to change my email adress but my old email adress is out of use
#66 [05:47] * thelounge70 [webchat@static-96-237-152-138.bstnma.fios.verizon.net] has joined #minecrafthelp
#67 [05:48] <thelounge70> help with redeeming gift card
#68 [05:58] * thelounge70 [webchat@static-96-237-152-138.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#69 [06:01] * Odds [webchat@45.232.62.4] has joined #minecrafthelp
#70 [06:03] <Odds> Hey there everyone, can I get some help regarding my account? I've been trying to play for the past two hours but no avail. I was being unable to connect to servers. After a few attempts I logged out of my account through the launcher and tried to connect. At first I got 'unable to connect to server' message of sorts. Then, I started getting "Inval
#71 [06:03] <Odds> id password/username" error messages. When I went to check if I could access my mojang account on the website, I got the same error regarding username/password. Any ideas what might be causing this?
#72 [06:08] * Odds [webchat@45.232.62.4] has quit. (Quit: webchat.esper.net)
#73 [06:11] * thelounge70 [webchat@static-96-237-152-138.bstnma.fios.verizon.net] has joined #minecrafthelp
#74 [06:11] <thelounge70> help with redeeming gift card
#75 [06:13] * thelounge70 [webchat@static-96-237-152-138.bstnma.fios.verizon.net] has quit. (Client Quit)
#76 [07:41] * Razxher [webchat@36.69.5.244] has joined #minecrafthelp
#77 [07:42] * Razxher [webchat@36.69.5.244] has quit. (Client Quit)
#78 [07:50] * Mike9 [webchat@p2E59BC1F.dip0.t-ipconnect.de] has joined #minecrafthelp
#79 [07:50] * Mike9 [webchat@p2E59BC1F.dip0.t-ipconnect.de] has quit. (Client Quit)
#80 [07:53] * thelounge241 [webchat@adsl-108-126.tricom.net] has joined #minecrafthelp
#81 [07:54] <thelounge241> no nesesitare alluda
#82 [07:55] <thelounge241> siempre quise jugar minecraft
#83 [07:55] <thelounge241> jugemos minecraft
#84 [08:00] * nas [webchat@5e0b02b2.bb.sky.com] has joined #minecrafthelp
#85 [08:00] <nas> everytime i load 1.12.2 i get this message
#86 [08:01] <nas> Name: ar_sa.lang
#87 [08:02] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#88 [08:02] * Sir_Bob_Bobson [webchat@120.18.212.94] has joined #minecrafthelp
#89 [08:02] <nas> and then it fails
#90 [08:02] <nas> im on macos
#91 [08:04] * nas [webchat@5e0b02b2.bb.sky.com] has quit. (Client Quit)
#92 [08:04] * Hayden [webchat@host86-155-96-28.range86-155.btcentralplus.com] has joined #minecrafthelp
#93 [08:05] <Sir_Bob_Bobson> Hey all, MC keeps crashing at startup, please advise
#94 [08:05] <Sir_Bob_Bobson> here's my log https://paste.ubuntu.com/p/dprG35X3Rz/
#95 [08:06] <Hayden> I can only play the demo mode as it is saying i have previously had an account i have purchased a code and set up mojang account
#96 [08:07] <Hayden> i have logged in to migrate and it also wouldn't let me please can you help
#97 [08:20] * Sir_Bob_Bobson [webchat@120.18.212.94] has quit. (Quit: webchat.esper.net)
#98 [08:25] * Razxher [webchat@36.69.5.244] has joined #minecrafthelp
#99 [08:25] <Razxher> Why My minecraft like this
#100 [08:25] <Razxher> https://gyazo.com/f504e5099f989314fa789d2ff63174ce
#101 [08:48] * thelounge241 [webchat@adsl-108-126.tricom.net] has quit. (Quit: webchat.esper.net)
#102 [08:54] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has joined #minecrafthelp
#103 [08:55] <StephenPlayz21> hello Absol
#104 [08:55] <StephenPlayz21> so guys I really need help right now
#105 [08:59] * Rayben [~Raybent@49.125.20.149] has joined #minecrafthelp
#106 [08:59] <StephenPlayz21> i am so envy right now :(
#107 [09:01] <StephenPlayz21> 1.13 pre release is now out
#108 [09:01] <StephenPlayz21> and I cant play it because it is a snapshot please help me
#109 [09:06] * StephenPlayz21 [webchat@112.204.94.242.pldt.net] has quit. (Quit: webchat.esper.net)
#110 [09:55] * e_l1997 [~quassel@37.250.211.49.bredband.tre.se] has joined #minecrafthelp
#111 [10:07] * ellemay [webchat@cpc1-lutn14-2-0-cust228.9-3.cable.virginm.net] has joined #minecrafthelp
#112 [10:08] <ellemay> hi there i have lost my password for loging in and no longer have access to my old email i used as a recovery email
#113 [10:08] <ellemay> i wonder if anyone could help with this
#114 [10:35] * thelounge24 [webchat@c-3a6ce253.09-111-6762675.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#115 [10:49] * DrSquid [webchat@93-161-208-31-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#116 [10:50] <DrSquid> not authenticated with minecraft.net
#117 [10:51] * centurion [webchat@cpe-24-210-112-244.insight.res.rr.com] has joined #minecrafthelp
#118 [10:52] <centurion> I cannot download Minecraft 1.12.2 onto my computer after I deleted it, it says the file couldn't be saved, what do I do?
#119 [10:53] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#120 [10:55] <DrSquid> I can login to my mojang account but can't in to my minecraft account.
#121 [11:01] * Porkyle_ [~Porkyle@188-67-51-11.bb.dnainternet.fi] has quit. (Ping timeout: 198 seconds)
#122 [11:02] <centurion> ok so i fixed the download part, but now I'm stuck constantly at the mojang screen and can't progress past it, what should I do?
#123 [11:06] * Rayben [~Raybent@49.125.20.149] has quit. (Quit: Leaving)
#124 [11:08] * ellemay [webchat@cpc1-lutn14-2-0-cust228.9-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#125 [11:21] * Porkyle [~Porkyle@188-67-51-11.bb.dnainternet.fi] has joined #minecrafthelp
#126 [11:26] * centurion [webchat@cpe-24-210-112-244.insight.res.rr.com] has quit. (Quit: webchat.esper.net)
#127 [11:31] * DrSquid [webchat@93-161-208-31-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#128 [11:37] * Webchat_68056 [webchat@82-71-45-67.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#129 [11:37] <Webchat_68056> Hello?
#130 [11:38] <Webchat_68056> I never signed my account into an email when creating it about 6 years ago therefore cannot migrate my account now
#131 [11:39] <mattym> Webchat_68056, All accounts are tied to an email when they are created.
#132 [11:45] <Webchat_68056> can you see what mine is?
#133 [11:45] <mattym> Webchat_68056, No
#134 [11:46] <mattym> ??> Webchat_68056 account/send-email
#135 [11:46] <Webchat_68056> Why not?
#136 [11:46] <Absol> Webchat_68056: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#137 [11:46] <Absol> Webchat_68056: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#138 [11:57] * tp00 [webchat@136.33.78.116] has joined #minecrafthelp
#139 [11:58] <tp00> I can't get minecraft to open at all. I tried re downloading it and still nothing
#140 [11:58] <mattym> tp00, What happens when you try to run it?
#141 [11:58] <tp00> nothing. I click on minecraft and nothing happens
#142 [11:59] <mattym> ??> tp00 tools/hjt
#143 [11:59] <Absol> tp00: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [11:59] <Absol> tp00: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#145 [12:06] * Randomperson [webchat@207.89.23.105] has joined #minecrafthelp
#146 [12:06] <Randomperson> hello?
#147 [12:07] <Randomperson> I still can't log into my minecraft account.
#148 [12:08] <mattym> Randomperson, What happens when you try?
#149 [12:09] <Randomperson> Unknown email or password.
#150 [12:09] * Randomperson [webchat@207.89.23.105] has quit. (Client Quit)
#151 [12:09] * Randomperson [webchat@207.89.23.105] has joined #minecrafthelp
#152 [12:09] <Randomperson> ok now as I was trying to say.
#153 [12:10] <Randomperson> It says unknown email or password.
#154 [12:10] <Randomperson> I am entering the information correctly.
#155 [12:10] <mattym> ??> Randomperson tools/hjt
#156 [12:10] <Absol> Randomperson: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#157 [12:10] <Absol> Randomperson: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#158 [12:11] <Randomperson> You don't get it I got a new computer and I can't download minecraft because I can't get into my account.
#159 [12:11] <Randomperson> So that is a major problem for me.
#160 [12:11] <mattym> Randomperson, Do the instructions Absol wrote.
#161 [12:13] <Randomperson> How is that going to help me log into my account?
#162 [12:13] <mattym> Randomperson, It will check if something on the computer is preventing it.
#163 [12:14] <Randomperson> it says it scans for malware on the computer?
#164 [12:15] <mattym> Randomperson, It scans for a lot of stuff.
#165 [12:15] <Randomperson> I don't feel comfortable running unknown software on my computer that scans it.
#166 [12:16] <Randomperson> For a account issue non the less.
#167 [12:17] <mattym> Randomperson, Lots of programs and settings cause issues with the login process. Without that scan, we have no way of knowing what may be causing it.
#168 [12:19] <Randomperson> A program that scans my computer that is called HijackThis?
#169 [12:19] <mattym> Yes
#170 [12:19] <Randomperson> No offence but that makes me extremely paranoid.
#171 [12:20] <Lord_Ralex> Blame Trend Micro for their naming
#172 [12:20] <Lord_Ralex> The idea is you see "what is hijacking this stuff"
#173 [12:23] <Randomperson> I will try it....
#174 [12:33] * Randomperson [webchat@207.89.23.105] has joined #minecrafthelp
#175 [12:33] <Randomperson> Ok I am back
#176 [12:33] <Randomperson> Sorry my computer had to restart.
#177 [12:34] <Randomperson> ok so run the program now what?
#178 [12:34] <mattym> ??> Randomperson tools/hjt
#179 [12:34] <Absol> Randomperson: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#180 [12:34] <Absol> Randomperson: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#181 [12:39] * Daedas [webchat@coa-public-apl.ci.austin.tx.us] has joined #minecrafthelp
#182 [12:39] <Daedas> hmm, looks like the failed to login: session invalid issue has been going on for a while... thats exactly what im experiencing LOL
#183 [12:40] <Daedas> even tried to ping session.minecraft.net; 100% packet loss
#184 [12:40] <Randomperson> alright
#185 [12:40] <Randomperson> I ran the program
#186 [12:40] <Randomperson> It generated a log file. Copy that and paste it on the paste website?
#187 [12:41] <mattym> Randomperson, Yes
#188 [12:41] * Webchat_62699 [webchat@12.111.143.154] has joined #minecrafthelp
#189 [12:41] <mattym> Daedas, Did you try a complete log out, and re-entering all the info?
#190 [12:42] <Randomperson> ok who am I pasting it to?
#191 [12:42] * Webchat_62699 [webchat@12.111.143.154] has quit. (Client Quit)
#192 [12:42] <Randomperson> the link?
#193 [12:43] <mattym> Randomperson, Just put the link you created into the chat.
#194 [12:43] <Randomperson> https://paste.ubuntu.com/p/V7FGM9v2jw/
#195 [12:43] <mattym> Randomperson, Are you connecting via a VPN?
#196 [12:44] <Randomperson> I disable it when I log in
#197 [12:44] <Daedas> mattym, i tried that and resetting my password just in-case i was hacked... i uninsatlled and got a fresh dl from the minecraft website. no vpn/proxy
#198 [12:44] <Randomperson> sorry when I try to log in.
#199 [12:45] <mattym> ??> Randomperson av/avg
#200 [12:45] <Absol> Randomperson: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#201 [12:45] <Absol> Randomperson: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#202 [12:45] <mattym> ??> Daedas tools/hjt
#203 [12:45] <Absol> Daedas: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#204 [12:45] <Absol> Daedas: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#205 [12:45] <Daedas> i found a temp workaround that only works like 5% of the time for 1 time server log-in; the session is invalid as soon as you disconnect though
#206 [12:46] <Daedas> i dont have admin perms
#207 [12:46] <Randomperson> how do I disable the linkscanner then?
#208 [12:46] <mattym> Daedas, You can try running it without, if any messages come up, just hit OK and continue
#209 [12:46] <mattym> Randomperson, Check the link from Absol
#210 [12:47] <Randomperson> I have malwarebytes
#211 [12:47] <Randomperson> oh I see the link hold on
#212 [12:48] <Daedas> okay, and i just paste the log into a hastebin or something
#213 [12:48] * Vex [webchat@host31-52-19-119.range31-52.btcentralplus.com] has joined #minecrafthelp
#214 [12:49] <mattym> Daedas, Yeah, then provide the link to it.
#215 [12:49] * Vex is now known as Guest25753
#216 [12:49] * Guest25753 [webchat@host31-52-19-119.range31-52.btcentralplus.com] has quit. (Client Quit)
#217 [12:51] <Daedas> https://pastebin.com/33KeUCNZ
#218 [12:52] <mattym> Daedas, What is the exact error you are getting, and when does it show up?
#219 [12:54] <Daedas> Invalid Credentials, but if i retype my user and pass repeatedly like 50-70 times i can log in, but then the issue after that is when i try to log into a server, it says "session invalid try restarting ur game/launcher"
#220 [12:54] <Randomperson> I am not seeing those options in that program.
#221 [12:54] <Randomperson> I think it has updated because the website is saying something else.
#222 [12:55] <mattym> Randomperson, They may have removed that in an update then.
#223 [12:55] <mattym> Randomperson, Make sure you are not using the VPN when logging in.
#224 [12:55] <Randomperson> They did because there is no option to temporarily disable it.
#225 [12:56] <Randomperson> ok
#226 [12:56] <mattym> Daedas, Are you on a public computer or public network?
#227 [12:56] * Randomperson [webchat@207.89.23.105] has quit. (Quit: webchat.esper.net)
#228 [12:57] * Randomperson [webchat@24.95.170.114] has joined #minecrafthelp
#229 [12:57] <Daedas> both, i'm using my city's library's computer... they don't allow vpn/proxy networks
#230 [12:57] <mattym> Daedas, Yeah, they probably also don't allow Minecraft.
#231 [12:58] <Randomperson> Can I only log in 3 times every hour?
#232 [12:58] <Daedas> its general usage...
#233 [12:58] <Lord_Ralex> Randomperson, there is a throttle that can occur
#234 [12:58] <Randomperson> Well I tried logging in 2 times almost 30 minutes ago.
#235 [12:59] <Randomperson> I didn't try a 3rd
#236 [12:59] <Daedas> if they didn't allow minecraft they would've blocked all the services, they have a filter LOL. the filter they use is websense but i wouldve known if i was blocked form a site
#237 [12:59] <Randomperson> and it works now
#238 [12:59] <Randomperson> I freaking love you guys
#239 [13:00] <mattym> Daedas, Most 3rd party filters block large ranges of stuff, which often effect games services.
#240 [13:03] <Randomperson> Ok well thanks a bunch
#241 [13:03] <Daedas> but i didn't have issues logging into the session servers before. They actually have skins server blocked for some reason, but thats on a "work/study" i use a different unfiltered computer. i really do think its the session server rejecting/revoking my login tokens and invalidating my session.
#242 [13:04] <mattym> Daedas, There are no current issues with the mojang services, its an issue with the public network.
#243 [13:05] <Randomperson> Alright thanks guys
#244 [13:05] <Daedas> then why is the issue so severe its the welcoming message upon joining? "We're seeing increased reports of players not being able to log in or join multiplayer servers ("Failed to refresh login" / "Failed to login:Invalid Session (try restarting your launcher)"). We've passed this onto Mojang and hopefully they'll investigate. There is NO ETA when
#245 [13:05] <Daedas> this will be fixed; please be patient."
#246 [13:05] <Lord_Ralex> !message
#247 [13:05] <Lord_Ralex> And now it's gone
#248 [13:07] <mattym> Daedas, Essentially that was a weeks old message that was resolved but never removed till now.
#249 [13:09] <Daedas> ??? randomperson was just experiencing the issue LOL. kind of odd how the issue is still persisting yet you quickly dismiss it. also if minecraft was blocked, dont you think the first thing they would do is block the website LOL i have no issue downloading/pinging minecraft.net; just the session server
#250 [13:10] <mattym> Daedas, No, he was experiencing an invalid login error. Which was fixed by not using a shared/vpn IP.
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#253 [13:46] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#254 [13:46] <jorja> Hello
#255 [13:47] <jorja> I was wondering if anyone can help me with minecraft lagging and then not responding. I have already asked the server group about my computer specs and they said that they are fine to run the server and I shouldn't be having issue with the server.
#256 [13:48] <mattym> jorja, Are you running the server, or just playing on it?
#257 [13:48] <jorja> just playing it
#258 [13:48] <mattym> jorja, Do you experience the same problems in single player?
#259 [13:49] <jorja> and no one else is having the issue and I know it is my issue only because vanilla vewrsion has the same issues
#260 [13:49] <mattym> ??> jorja win/dxdiag
#261 [13:49] <Absol> jorja: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#262 [13:56] <jorja> here is the info https://paste.ubuntu.com/p/4QNH2GpJpy/
#263 [13:59] <mattym> jorja, Your computers graphics hardware is not fully supported on Windows 10.
#264 [14:01] * itzempkille [webchat@189.122.38.104] has joined #minecrafthelp
#265 [14:02] <jorja> I brought it with those graphic hardware and minecraft java is the only program that I have issue with
#266 [14:02] <itzempkille> hello im having some trouble with the recovery of my minecraft account
#267 [14:03] <mattym> itzempkille, What sort of trouble?
#268 [14:04] <itzempkille> ive requested a reset password email for about a week and i havent recieved it yet
#269 [14:04] <itzempkille> and i already tried twice
#270 [14:05] <itzempkille> oh never mind, just recieved it thanks
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#272 [14:08] * thelounge5 [webchat@186-193-24-152.acessecomunicacao.com.br] has joined #minecrafthelp
#273 [14:08] * hhbhh [webchat@85.184.160.225] has joined #minecrafthelp
#274 [14:08] <thelounge5> manicraft
#275 [14:09] * hhbhh [webchat@85.184.160.225] has quit. (Client Quit)
#276 [14:09] <jorja> Hello
#277 [14:10] * thelounge5 [webchat@186-193-24-152.acessecomunicacao.com.br] has quit. (Client Quit)
#278 [14:23] * Kcrew [webchat@c-98-193-116-182.hsd1.in.comcast.net] has joined #minecrafthelp
#279 [14:23] <Kcrew> Hello
#280 [14:24] <Kcrew> my minecraft doesn't work when i'm not on wifi
#281 [14:24] <jorja> I was wondering if anyone can help me with minecraft lagging and then not responding. I have already asked the server group about my computer specs and they said that they are fine to run the server and I shouldn't be having issue with the server.
#282 [14:24] <mattym> jorja, Your problem was already explained to you.
#283 [14:24] <mattym> Kcrew, What do you mean?
#284 [14:24] <jorja> It was not
#285 [14:25] <Kcrew> I was wondering if anyone can help with my minecraft not working while on wifi. When i try to play this comes up:Failed to download file. 1.12.json
#286 [14:25] <mattym> ??> Kcrew av/bytefence
#287 [14:25] <Absol> Kcrew: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#288 [14:26] <Kcrew> i'm confused on how to uninstall bytefence
#289 [14:26] <Kcrew> how do i check what kind of windows i have cause i forgot
#290 [14:27] <mattym> Kcrew, Use the instructions for Windows 10
#291 [14:27] <Kcrew> ok
#292 [14:29] <Kcrew> i don't have bytefence on my list of apps and features
#293 [14:30] <mattym> Kcrew, Check for any of the other software that is linked to from the page with the instructions.
#294 [14:30] <Kcrew> ?
#295 [14:30] <Kcrew> does that mean it is under a different name?
#296 [14:30] <mattym> Kcrew, You may have other problematic software
#297 [14:31] <Kcrew> how do i fix that
#298 [14:31] <mattym> Kcrew, Check the list here, do whatever the notes say if you find any of that software.
#299 [14:32] <Kcrew> which list
#300 [14:32] <mattym> https://minecraftirc.net/support-articles/known-incompatible-software/
#301 [14:32] <jorja> I looked it up and my graphic hardware is support by windows 10 so that is not the issue
#302 [14:34] <mattym> jorja, Not fully supported. You don't have access to full driver support, which has components Minecraft needs to function properly.
#303 [14:35] * Kcrew [webchat@c-98-193-116-182.hsd1.in.comcast.net] has joined #minecrafthelp
#304 [14:36] <Kcrew> i got disconnected from this. are the same people still helping?
#305 [14:36] <mattym> Kcrew, Yes, do you need the link again.
#306 [14:36] <Kcrew> yes please
#307 [14:37] <mattym> jorja, Try using the driver, (first listed) from this page https://downloadcenter.intel.com/download/27417/?product=68316
#308 [14:38] <mattym> Kcrew, https://minecraftirc.net/support-articles/known-incompatible-software/
#309 [14:38] <Kcrew> wait so does macfee anti virus cause minecraft to not work?
#310 [14:38] <mattym> Kcrew, Yes
#311 [14:39] <Kcrew> i think i might have that
#312 [14:39] <jorja> I was wondering if anyone can help me with minecraft lagging and then not responding. I have already asked the server group about my computer specs and they said that they are fine to run the server and I shouldn't be having issue with the server.
#313 [14:39] * Lord_Ralex kicked jorja from #minecrafthelp (Reason: orja :Do not repeat yourself. And do what mattym told you)
#314 [14:40] <Kcrew> can i try to restart and see if it helps?
#315 [14:40] <Kcrew> or is that just gonna be useless?
#316 [14:40] <mattym> Kcrew, That would be useless, Mcafee is a known issue.
#317 [14:40] <Kcrew> ok
#318 [14:41] <Kcrew> but isn't it bad to uninstall a antivirus thing
#319 [14:42] <mattym> Kcrew, Windows 10 has a built in one.
#320 [14:42] <mattym> Kcrew, Works better than most 3rd party options.
#321 [14:43] <Kcrew> how do i know if my pc is running Linux
#322 [14:44] <mattym> Kcrew, Its not.
#323 [14:44] <Kcrew> so then which set of instructions do i follow for macfee removal
#324 [14:45] <mattym> Kcrew, Use the MCPR tool that they link on the page, i think its listed as Method 2 for Windows
#325 [14:46] <mattym> Kcrew, Listed as Step 2
#326 [14:46] <Kcrew> ok thanks
#327 [14:46] <Kcrew> i'll come back if i need further instruction
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#330 [14:55] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#331 [14:55] * Absol kicked jorja from #minecrafthelp (Reason: orja :Since you don't want our help, you should not be here (#1421))
#332 [15:28] * nicknamehere9 [webchat@cpc111807-lutn14-2-0-cust567.9-3.cable.virginm.net] has joined #minecrafthelp
#333 [15:28] <nicknamehere9> hello
#334 [15:29] <nicknamehere9> I seem to be having aproblem tyring to login to my account
#335 [15:29] <nicknamehere9> i don't remember my email or password
#336 [15:29] <mattym> ??> nicknamehere9 account/send-email
#337 [15:29] <Absol> nicknamehere9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#338 [15:29] <Absol> nicknamehere9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#339 [15:30] <nicknamehere9> what is a transaction id ?
#340 [15:31] <mattym> nicknamehere9, Check the form that was linked for more info.
#341 [15:32] <nicknamehere9> thank you , i will check now
#342 [15:35] <nicknamehere9> which link do i send the transaction id to ?
#343 [15:35] <mattym> nicknamehere9, You include it in the support form where it asks.
#344 [15:36] <nicknamehere9> whats the link to it though?
#345 [15:36] <mattym> nicknamehere9, https://help.mojang.com/customer/portal/emails/new
#346 [15:37] <nicknamehere9> oh i found it
#347 [15:37] <nicknamehere9> thank you very much
#348 [15:49] * Shefty [webchat@96.117.190.64.in-addr.arpa] has joined #minecrafthelp
#349 [15:52] <Shefty> eveerytime I open Minecraft java, I click to play, it just goes away then reloads and says it crashed and that an unknown error occurred, sorry for the inconvenience. It seems like this game just hates me and tries to keep me from making videos on it;/
#350 [15:53] * ey [webchat@174-084-134-150.dhcp.chtrptr.net] has joined #minecrafthelp
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#352 [15:55] * mcArchitects [webchat@104-15-118-141.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#353 [15:55] <mcArchitects> Hi...
#354 [15:55] * Shefty [webchat@96.117.190.64.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#355 [15:55] <mcArchitects> I need help with 'exception's
#356 [15:55] <mcArchitects> any1
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#361 [16:09] * CrazyxSavage [webchat@c-174-55-218-157.hsd1.pa.comcast.net] has joined #minecrafthelp
#362 [16:10] <CrazyxSavage> My Minecraft won't load from the launch menu, how can I fix this?
#363 [16:11] <mattym> CrazyxSavage, What happens when you try?
#364 [16:12] <CrazyxSavage> It brings the normal Mojang Logo loading menu up and after about 5 minutes I says that it's not responding and it's been 3 hours since I opened it.
#365 [16:13] <mattym> ??> CrazyxSavage av/adwcleaner
#366 [16:13] <Absol> CrazyxSavage: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#367 [16:13] <Absol> CrazyxSavage: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#368 [16:13] <CrazyxSavage> OK thank you
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#370 [16:21] * chewy [webchat@pool-96-234-167-37.bltmmd.fios.verizon.net] has joined #minecrafthelp
#371 [16:21] <chewy> Is anyone crashing when their head goes slightly underwater in the latest versions of 1.13?
#372 [16:22] <mattym> chewy, We do not support unreleased versions, report any crashes/bugs to the bug tracker.
#373 [16:23] <chewy> Okay, thank you for your time.
#374 [16:23] * chewy [webchat@pool-96-234-167-37.bltmmd.fios.verizon.net] has quit. (Client Quit)
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#378 [16:25] <CrazyxSavage> I am able to open my Launcher but minecraft won't load, how can I fix this? I was in another chat and used the cleaner but accidently exited that chat so I need help with the next step.
#379 [16:26] <CrazyxSavage> mattym was the person who helped me
#380 [16:30] <mattym> CrazyxSavage, Did you restart after the cleaner finished?
#381 [16:31] * Ritus [webchat@c-73-178-37-219.hsd1.nj.comcast.net] has joined #minecrafthelp
#382 [16:31] <CrazyxSavage> I....didn't hehe sorry I forgot thanks again sorry for being an inconvenience.
#383 [16:32] * Ritus is now known as LucyHeartfilia12
#384 [16:32] <LucyHeartfilia12> I keep on clicking the play Minecraft button but it crashes a few seconds after the loading screen comes on
#385 [16:33] <mattym> ??> LucyHeartfilia12 launcher/log
#386 [16:33] <Absol> LucyHeartfilia12: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#387 [16:33] <LucyHeartfilia12> ok
#388 [16:38] <LucyHeartfilia12> It says I have to copy something but it blurs one part
#389 [16:39] <LucyHeartfilia12> ()_()
#390 [16:39] <LucyHeartfilia12> that is my face right now
#391 [16:40] <LucyHeartfilia12> Nothing helps
#392 [16:44] * CrazyxSavage [webchat@c-174-55-218-157.hsd1.pa.comcast.net] has joined #minecrafthelp
#393 [16:45] <CrazyxSavage> +mattym I restarted now should I attempt to open it up again and see if it works?
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#396 [17:43] * LucyHeartfilia12 [webchat@c-73-178-37-219.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#397 [17:57] * e_l1997 [~quassel@37.250.211.49.bredband.tre.se] has quit. (Read error: Connection reset by peer)
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#399 [18:11] * pretodokuduro [webchat@bl6-63-56.dsl.telepac.pt] has joined #minecrafthelp
#400 [18:12] <pretodokuduro> i dont remember my account to download minecraft again. I have entered my e-mail but i dont know the password.
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#404 [18:33] <ohJustin> heello?
#405 [18:33] <ohJustin> I can't connect to servers, it keeps saying server unreachable
#406 [18:33] <ohJustin> ivee flushed my dns
#407 [18:33] <ohJustin> restarted my router and minecraft
#408 [18:34] <ohJustin> ui9johbngctvy5264gjrnuoi9bks,e
#409 [18:34] <ohJustin> ,tgklsjkmr;lk
#410 [18:34] <ohJustin> sgr;'k;lgk;
#411 [18:34] <ohJustin> lsrkl;gsrk
#412 [18:34] * Absol kicked ohJustin from #minecrafthelp (Reason: hJustin :Stop spamming)
#413 [19:03] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
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#415 [19:16] <Wolf> Excuse me
#416 [19:17] <Wolf> May I ask a question?
#417 [19:17] <Wolf> Oh lol just got that message okay so my account won't log in and I know about that whole wait 30mins to an hour kind of thing
#418 [19:18] <Wolf> but I have waited for more than an hour and tried to log in
#419 [19:18] <Wolf> and I know I didn't log myself out
#420 [19:18] <mattym> Wolf, What happens when you try to log in, what does it say?
#421 [19:18] <Wolf> The invalid session
#422 [19:18] <Wolf> Like that glitch, but waiting isn't working
#423 [19:18] <Wolf> And I know that im typing my password in
#424 [19:19] * Webchat_47052 [webchat@pool-98-113-24-149.nycmny.fios.verizon.net] has joined #minecrafthelp
#425 [19:19] <Wolf> And this happens so frequently like every time I log out or try to do anything it kicks me out of it
#426 [19:19] <mattym> ??> Wolf tools/hjt
#427 [19:19] <Absol> Wolf: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#428 [19:19] <Absol> Wolf: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#429 [19:20] <Wolf> Okay
#430 [19:20] * Webchat_47052 [webchat@pool-98-113-24-149.nycmny.fios.verizon.net] has quit. (Client Quit)
#431 [19:21] <Wolf> I don't have the option run a system scan do I just right click Minecraft?
#432 [19:22] <mattym> Wolf, Read all the instructions, you need to use the tool that was linked.
#433 [19:22] <Wolf> okay
#434 [19:24] <Wolf> Okay I run it as an administrator and it doesn't give me an option to "Do a system scan and save a log file"
#435 [19:24] <Wolf> it doesn't give me any option it just asks yes or no for running it and I click ues
#436 [19:25] <Wolf> yes I mean
#437 [19:25] <mattym> Wolf, The accept window may be behind another window, minimize the browser and see if you can see it
#438 [19:27] <Wolf> No, there isn't anything behind the window
#439 [19:27] <Wolf> Wait
#440 [19:27] <Wolf> I see the problem now give me a bit
#441 [19:28] <mattym> Wolf, OK, I need to step away for a few, paste the link once you have finished the instructions and someone should be around to help.
#442 [19:29] <Wolf> Okay
#443 [19:29] <Wolf> https://paste.ubuntu.com/p/jc8XkNfbrs/
#444 [19:31] <Wolf> And I was just able to log in
#445 [19:52] * vinicius [webchat@187-27-41-246.3g.claro.net.br] has joined #minecrafthelp
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#447 [19:54] * Webchat_92419 [webchat@wsip-72-203-246-13.ph.ph.cox.net] has joined #minecrafthelp
#448 [19:54] <Webchat_92419> Could not choose GLX13 config how do i fix this?
#449 [19:55] * Topherxman [webchat@pool-100-10-59-3.prvdri.fios.verizon.net] has joined #minecrafthelp
#450 [19:55] <Topherxman> does anyone know why all my servers got deleted
#451 [19:55] * Webchat_92419 [webchat@wsip-72-203-246-13.ph.ph.cox.net] has quit. (Client Quit)
#452 [19:55] <Topherxman> i can log on to anyservers it says reset the launcher and i do and it still does not work
#453 [19:56] <Topherxman> can't*
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#455 [20:25] * JCPlays_ [webchat@dsl-187-155-8-165-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#456 [20:44] <JCPlays_> I'm having some issues with my Minecraft (Java Edition)
#457 [20:45] <JCPlays_> when I attempt to open up my game, the icon appears in the Taskbar but the launcher doesnt open
#458 [20:54] * JCPlays_ [webchat@dsl-187-155-8-165-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#459 [21:10] * hey [webchat@47.209.95.47] has joined #minecrafthelp
#460 [21:14] <hey> I was trying to download a mod but I didn't know how. Overtime I try to login it asks for my email and password, when I press play it says there is an error.
#461 [21:34] * PereiraMC [webchat@186.205.0.239] has joined #minecrafthelp
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#463 [22:14] * Hotroddy [webchat@47-35-55-29.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#464 [22:14] <Hotroddy> I think I have the same email for two different accounts. What do I do if I want to access the other one?
#465 [22:18] * ilham [webchat@181.subnet110-136-165.speedy.telkom.net.id] has joined #minecrafthelp
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#468 [23:13] * Batsniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#469 [23:13] <Batsniper404> Hello
#470 [23:13] <Batsniper404> I came on to the chat yesterday to address my problem.. but the solution given was unclear
#471 [23:16] <Batsniper404> Wait nvm'
#472 [23:17] <Batsniper404> Ok i have followed the given instructions and am ready to paste the information aon ubunto.com
#473 [23:18] <Batsniper404> I have pasted the log text there
#474 [23:18] <Batsniper404> As instructed by Absol
#475 [23:21] <mattym> Batsniper404, We will need a link to the paste page.
#476 [23:22] <Batsniper404> https://paste.ubuntu.com/p/wNQpJkmnQ5/
#477 [23:22] <Batsniper404> it just happened again
#478 [23:22] <mattym> Batsniper404, We dont support modded.
#479 [23:23] <Batsniper404> The same issue occurs on vanilla
#480 [23:23] <mattym> Batsniper404, Then get that log.
#481 [23:23] <Batsniper404> Ok
#482 [23:24] <mattym> Batsniper404, Before doing so.
#483 [23:24] <mattym> Batsniper404, Do a clean install of the .minecraft folder again
#484 [23:24] <Batsniper404> Ok
#485 [23:24] <Batsniper404> so copy my important folders content
#486 [23:24] <Batsniper404> then wipe everything
#487 [23:24] <Batsniper404> than restart the game
#488 [23:24] <Batsniper404> and test it right
#489 [23:24] <mattym> Batsniper404, Or rename the current .minecraft again
#490 [23:25] <mattym> Batsniper404, Either way make sure you are testing it with a clean install.
#491 [23:25] <mattym> Batsniper404, No mods installed, not snapshots installed.
#492 [23:26] <Batsniper404> ok
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#495 [23:30] * GCappuccinoG [webchat@36.81.59.75] has joined #minecrafthelp
#496 [23:30] <GCappuccinoG> https://paste.ubuntu.com/p/6d6kBBRVbP/
#497 [23:30] <Batsniper404> ok i am running a clean version of the game.. no other versions than 1.12.2
#498 [23:30] <mattym> ??> GCappuccinoG av/adwcleaner
#499 [23:30] <Absol> GCappuccinoG: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#500 [23:30] <Absol> GCappuccinoG: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#501 [23:31] <Batsniper404> +mattym i would also like to mention that sometimes the textures of my guis are messed up
#502 [23:31] <Batsniper404> running the default rp
#503 [23:32] <mattym> Batsniper404, You mentioned that. Run it till it happens, then get the log, and a screenshot if you can.
#504 [23:33] <Batsniper404> Ok
#505 [23:33] <Batsniper404> As of right now the new empty world seems fine
#506 [23:34] <Batsniper404> but the issue is erratic so i will contact this chat when it happens
#507 [23:34] <Batsniper404> thank you
#508 [23:35] <GCappuccinoG> Please add smadav to the incompatible sofware list, i just uninstalled it and my download is running smoothly now
#509 [23:36] <mattym> GCappuccinoG, What is smadav?
#510 [23:37] <GCappuccinoG> an indonesian super sensitive antivirus
#511 [23:56] * rcmaehl [~null@2607:fcc8:a10a:7600:913d:7513:ae41:6cc6] has quit. (Ping timeout: 202 seconds)