#1 [00:09] * jdwight93 [webchat@172.58.40.63] has joined #minecrafthelp
#2 [00:09] <jdwight93> having an issue with getting my mc to launch here is the eror code
#3 [00:10] <jdwight93> https://paste.ubuntu.com/p/yzxDZJzc2H/
#4 [00:17] <mattym> jdwight93, Make sure anything related to Minecraft is closed, then go to C:\Program Files (x86)\Minecraft
#5 [00:18] <mattym> jdwight93, In that folder, delete the folder named runtime, then try running the game again.
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#20 [03:31] * Swagas [webchat@88.235.126.43.dynamic.ttnet.com.tr] has joined #minecrafthelp
#21 [03:34] <Swagas> I do not have a premium and I want to enter the hypixel server
#22 [03:34] <Corvus> Swagas, did you buy Minecraft?
#23 [03:35] <Swagas> no
#24 [03:35] <Corvus> Swagas, you will need to do that then
#25 [03:35] <Corvus> Swagas, go to https://minecraft.net/store/minecraft
#26 [03:36] <Swagas> but I enter the other servers except the primaries server
#27 [03:36] <Corvus> Swagas, do you have any edition of Minecraft other than the Java Edition?
#28 [03:42] <Swagas> no
#29 [03:45] <Swagas> I signed up from mojang but I would buy minecraft if I did not do it or did the verification
#30 [03:50] <Swagas> I bought a premium in the old days but now I forget my e-mail and my password.,
#31 [03:58] <Swagas> I will give you 10 tl and I will give 10 tl wasted I'm turkish please give me the premium or
#32 [04:00] <Swagas> I'm in a hurry to be fast I did not want you to write poetry be fast
#33 [04:00] <Corvus> ??> Swagas account/send-email
#34 [04:00] <Absol> Swagas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#35 [04:00] <Absol> Swagas: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#36 [04:04] <Swagas> I came from the link you sent me what I already do there
#37 [04:07] <Swagas> If you give me a premium account give me your email and I do not know the password I forgot to give me new e-mail and password
#38 [04:08] <Swagas> I would like to enter hypixel serverine nolur nolur help me
#39 [04:09] <Corvus> Swagas, did you send Mojang your request?
#40 [04:10] <Swagas> when you ask for
#41 [04:11] <Swagas> you'll be a bit quick
#42 [04:11] <Corvus> sorry?
#43 [04:13] <Swagas> you are a fool, but halandaha bi did not answer
#44 [04:13] <Swagas> I am waiting for your answer, not your apology
#45 [04:14] <Corvus> Swagas, I'm not sure what you said
#46 [04:14] <Corvus> Swagas, contact Mojang about account problems. We can't help with those.
#47 [04:16] <Swagas> then give me the mojang in linkin bene i go to them i talk to you you are my favorite lyric
#48 [04:17] <Swagas> you give me a side, you do something, you are the makers of the game so you can help me
#49 [04:17] <Corvus> Swagas, we are not Mojang
#50 [04:17] <Corvus> ??> Swagas account/send-email
#51 [04:17] <Absol> Swagas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#52 [04:17] <Absol> Swagas: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#53 [04:20] <Swagas> If you are not mojang, what are you looking for at mojng site?
#54 [04:22] <Corvus> Swagas, Absol gave you a page to use to contact Mojang
#55 [04:22] <Corvus> that.
#56 [04:22] <Swagas> I am thankful to you that my life is so bad that I have not seen the service I understand that you are coming from the kitchen you give your yanıt kıt kafanıza sokunnnnnnnn
#57 [04:23] <Swagas> said what and who said
#58 [04:42] * moomina5 [webchat@host86-166-0-117.range86-166.btcentralplus.com] has joined #minecrafthelp
#59 [04:43] <moomina5> hi i have just purchased the java version because of technical issues i have been having with the windows 10 version and the game wont load i have downloaded and uninstalled 3 times and the game just wont launch
#60 [04:43] * AidenLast [webchat@178.78.4.197] has joined #minecrafthelp
#61 [04:44] <moomina5> i have paid 2 times to play on different versions and it just wont launch
#62 [04:44] <Corvus> moomina5, what happens when you try?
#63 [04:45] <moomina5> the launcher starts i click play ther window opens that says mojang then it just says not responding
#64 [04:45] <Corvus> ??> moomina5 tools/HJT
#65 [04:45] <Absol> moomina5: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#66 [04:45] <Absol> moomina5: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#67 [04:45] <moomina5> i tried to run as adminstrator the same thing happens
#68 [04:46] <moomina5> my system is more than capable of running this and has no problem running or loading games such as wow so im aa little confused
#69 [04:52] <moomina5> https://paste.ubuntu.com/p/DzDFnnyc7q/
#70 [04:53] <moomina5> sorry for delay
#71 [04:53] <Corvus> moomina5, get rid of PremierOpinion:
#72 [04:53] <Corvus> ??> moomina5 AV/ADWCleaner
#73 [04:53] <Absol> moomina5: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#74 [04:53] <Absol> moomina5: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#76 [05:31] * stampy [webchat@39.43.212.1] has joined #minecrafthelp
#77 [05:31] * stampy is now known as Guest60125
#78 [05:32] <Guest60125> Hello, I have dwoanloaded minecraft and when I launch the laucher, it works, but when I click play nothing happens
#79 [05:34] <Guest60125> Hello, I have downloaded Minecraft and when I launch the launcher, it works, but when I click play nothing happens. Installed java, tried all alternatives, reinstalled minecraft
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#83 [06:44] * Skorp [webchat@mail.bev-it.de] has joined #minecrafthelp
#84 [06:45] <Skorp> Hello :) I dont know how this works, is anyone here? MAy I ask my question straight away?
#85 [06:45] <Skorp> Uh okay, I see
#86 [06:46] <Skorp> How may I use the official Minecraft textures in a minecraft related, non-Profit Project?
#87 [06:47] <Skorp> My Team and I are about to set up a Discord Server for the German Mapmaking Community and wed like to use some textures to illustrate the Server. Are we allowed to do so?
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#89 [08:16] * Falk352 [webchat@HSI-KBW-078-042-111-124.hsi3.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#90 [08:19] <Falk352> Hi, I bought Minecraft back in 2010 and played it since then more or less often. Now i want to play it again but my migration failed. It says my account was already migrated but my email for somehow is not registrated and I'm unable to log in. And also the pasword reset is not working. Is there a way to fix it by myself or do I have to communicate
#91 [08:19] <Falk352> with the official support?
#92 [08:20] <Andrio> Falk352, what was your Minecraft profile name?
#93 [08:21] <Falk352> Falk352
#94 [08:21] * Porkyle [~Porkyle@87-93-27-188.bb.dnainternet.fi] has joined #minecrafthelp
#95 [08:21] <Andrio> Falk352, it's possible your account was stolen.
#96 [08:22] <Andrio> ??> Falk352 account/send-email
#97 [08:22] <Absol> Falk352: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#98 [08:22] <Absol> Falk352: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#112 [09:13] <Tazer> https://gyazo.com/9df970ff2add887aedcff8e6aeb23a6e this is what happens when i try to open 1.13 pre release please help!
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#119 [09:23] * Webchat_85776 [webchat@41.60.84.116] has joined #minecrafthelp
#120 [09:23] <DangerDoo> when i try to log in, it keeps saying that my username or password is invalid, ive tried to change my password, with the succeed text, and im still unable to login, what can i do ?
#121 [09:45] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#122 [09:46] * furiouomar [webchat@176.57.13.211] has joined #minecrafthelp
#123 [09:47] <furiouomar> I cant log in hypixel server
#124 [09:48] * furiouomar [webchat@176.57.13.211] has quit. (Client Quit)
#125 [09:53] * furiousomar [webchat@176.57.13.211] has joined #minecrafthelp
#126 [09:54] <furiousomar> I cant log in hypixil
#127 [09:55] <furiousomar> can you help me
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#129 [10:14] * carebear032007 [webchat@d104-205-190-26.abhsia.telus.net] has joined #minecrafthelp
#130 [10:15] <carebear032007> I have a question aboot config files?
#131 [10:21] * DerTypInSchwarz [webchat@p4FD6D8E6.dip0.t-ipconnect.de] has joined #minecrafthelp
#132 [10:22] <DerTypInSchwarz> kann das spiel nicht runterladen da kommt eine fehlermeldung
#133 [10:23] * DerTypInSchwarz [webchat@p4FD6D8E6.dip0.t-ipconnect.de] has quit. (Client Quit)
#134 [10:51] <Skorp> How may I use the official Minecraft textures in a minecraft related, non-Profit Project?
#135 [10:51] <Skorp> My Team and I are about to set up a Discord Server for the German Mapmaking Community and wed like to use some textures to illustrate the Server. Are we allowed to do so?
#136 [10:53] * eirik [webchat@cm-84.215.84.121.getinternet.no] has joined #minecrafthelp
#137 [10:53] <eirik> hi i
#138 [10:53] <eirik> hi i cant log into my account cause i dont rember which e mail i used
#139 [10:54] <eirik> but i remember my username and password
#140 [10:59] * vitorbr [webchat@201-50-150-31.user.veloxzone.com.br] has joined #minecrafthelp
#141 [11:04] * DylanApple [webchat@218-47-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#142 [11:04] <DylanApple> hello
#143 [11:04] <DylanApple> i need help with something
#144 [11:04] <DylanApple> if i type in chat sometimes i get stuck in chat and can't leave or press any other buttons
#145 [11:10] * Falk352 [webchat@HSI-KBW-078-042-111-124.hsi3.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
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#148 [11:24] * WilhelmMC [webchat@119.202.34.95.customer.cdi.no] has joined #minecrafthelp
#149 [11:24] <WilhelmMC> When I tried to report a bug, a Bot said I need a "crash report", but my game didn't crash, so what does it mean?
#150 [11:25] <WilhelmMC> hello?
#151 [11:26] <WilhelmMC> can anyone answer my question?
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#154 [12:42] * Teddy [webchat@host109-145-246-57.range109-145.btcentralplus.com] has joined #minecrafthelp
#155 [12:45] <Teddy> Hello guys i need a bit of help i load my game as it end it then says: GAME CRASH an unexpected issue occurred and the game has crashed. We're sorry for the inconvenience. This has been happening for a very long time now and i want to play!
#156 [12:45] <mattym> ??> Teddy launcher/log
#157 [12:45] <Absol> Teddy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#158 [12:50] <Teddy> How long does it take for the log output to load?
#159 [12:51] <mattym> Teddy, Should start as soon as you try to launch the game.
#160 [12:53] <Teddy> I have followed the guide my game did the same thing as it's suppose to and now i need to wait for the log output.
#161 [12:58] <mattym> Teddy, If it doesnt give an output try the following
#162 [12:58] <mattym> ??> Teddy launcher/log-txt
#163 [12:58] <Absol> Teddy: We need to see your full launcher log, which is created in the game directory.
#164 [12:58] <Absol> Teddy: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#165 [13:00] <Teddy> After pressing the green arrow a error pops up saying location is not available.
#166 [13:01] <mattym> Teddy, Close the game completely out. Then try accessing that folder before trying to launch the game.
#167 [13:02] <Teddy> How would i get to that folder?
#168 [13:03] <mattym> Teddy, Same was as described in the instructions, just go directly to the Launch Options without trying to start the actual game.
#169 [13:04] <Teddy> Still says location is not available
#170 [13:05] <mattym> ??> Teddy win/reinst
#171 [13:05] <Absol> Teddy: You may need to reinstall the locally installed files that Minecraft puts into place.
#172 [13:05] <Absol> Teddy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#173 [13:06] <Teddy> When i search %appdata% .minecraft does not come up
#174 [13:08] <mattym> Teddy, Did you install it to a different place? Did you use the official launcher to install it?
#175 [13:08] <Teddy> Yes, i installed minecraft off minecraft.net
#176 [13:09] <mattym> Teddy, In the launcher, on the previously described Game Directory line, can you copy the text from that box and paste it here.
#177 [13:10] <Teddy> An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#178 [13:11] <mattym> Teddy, No, you need to copy what it says in the Game Directory line from the Lauch Options and profile window
#179 [13:11] <Teddy> ohh sorry
#180 [13:11] <Teddy> C:/Windows\system32\config\systemprofile\AppData\Roaming\.minecraft
#181 [13:12] <mattym> Teddy, What version of Windows are you on?
#182 [13:12] <Teddy> 7
#183 [13:13] <mattym> Teddy, If you press your Windows+R keys, type in %AppData% at the dialog, and press Enter what do you actually see in the folder?
#184 [13:14] <Teddy> just my printer thing
#185 [13:17] <mattym> Teddy, Try going into C:\Windows\system32\config\systemprofile\AppData\Roaming and delete the .minecraft folder there. If you have any saves or screenshots, copy those folders out to the desktop before you delete it.
#186 [13:18] <Teddy> How do i go into this?
#187 [13:19] <mattym> Teddy, From My Computer, follow the path through the folders
#188 [13:21] <Teddy> Could i just press Windows+R and copy link their?
#189 [13:21] <mattym> Teddy, Try it
#190 [13:23] <Teddy> yeah it's not there, there is folders there though
#191 [13:23] <mattym> Teddy, What folders?
#192 [13:27] <Teddy> Adobe, Quick scan, Identities, Soft grid client, GhostobjGAFix, Hewlett-Packard, Microsoft
#193 [13:28] <mattym> Teddy, Ok, one moment
#194 [13:28] <mattym> ??> Teddy tools/teamviewer/quick-support
#195 [13:28] <Absol> Teddy: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#196 [13:28] <Absol> Teddy: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#197 [13:31] <mattym> Teddy, Ok, you should see a tab/window with my name on it on the chat, I will continue the conversation there
#198 [13:37] * mepeisen [webchat@HSI-KBW-46-223-128-83.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#199 [13:39] <mepeisen> Hi. Any known problems with minecraft logins? I cannot login with minecraft itself. But on Homepage everything works fine :-( Even a Password reset did not work.
#200 [13:39] <mattym> ??> mepeisen login/throttle
#201 [13:40] <Absol> mepeisen: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#202 [13:40] <Absol> mepeisen: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#203 [13:40] <mepeisen> I did not enter a wrong Password at all.
#204 [13:41] <mattym> mepeisen, If you are able to set a new password, but get an error when logging in, it means you are locked out.
#205 [13:42] <mepeisen> So some "bad guy" tried to hack my account? That would be the only answer :-(
#206 [13:43] <mattym> mepeisen, No, it only counts logins from your network.
#207 [13:44] <mepeisen> Does it count ipv4 Network?
#208 [13:45] * Cheepak [webchat@ip4da5f027.direct-adsl.nl] has joined #minecrafthelp
#209 [13:45] <mepeisen> That would be a problem because I have a ipv6 address being masked to any free ipv4 by my cable provider. I do not have Control which ipv4 it takes. As I said: I did not enter a wrong Password by myself.
#210 [13:46] <mepeisen> I am unhappy to being blocked by mohjang because some other guy did bad Things minutes before :-(
#211 [13:46] <Cheepak> After launching my minecraft, it freezes at the title screen or even the mojang logo
#212 [13:46] <mattym> mepeisen, So you are using a shared network?
#213 [13:46] <mattym> ??> Cheepak av/adwcleaner
#214 [13:46] <Absol> Cheepak: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#215 [13:46] <Absol> Cheepak: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#216 [13:46] <Cheepak> okay ill try that
#217 [13:47] <mepeisen> my cable Provider Shares multiple ipv4 adrdresses to multiple users, yes.
#218 [13:47] <mepeisen> they are not located in my house. maybe not even in my street.
#219 [13:47] <mepeisen> But I have a unique ipv6 address
#220 [13:48] <mepeisen> actually I can wait, yes. But I hope this does not mean to be blocked for lifetime or for multiple hours because someone does bad Things.
#221 [13:50] <mattym> mepeisen, If the ISP has multiple users sharing an external ipv4, then you will be at the mercy of that.
#222 [13:51] <mepeisen> And MC Java Edition cannot use ipv6?
#223 [13:51] <mepeisen> Or a way to tell it to use ipv6 to contact the Login Server?
#224 [13:52] <mattym> mepeisen, It has nothing to do with how the game it set. If the ISP is pushing you through a shared IP, thats what it looks like to any outside service.
#225 [13:53] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#226 [13:54] <mepeisen> Hmmm. No. I do have a unique ipv6 address. Only while using ipv4 the Provider is masking me and using a shred pool of external addresses. This is called "DS-Lite" (DS = Dual stack)
#227 [13:54] <mepeisen> So using ipv6 would solve the problem.
#228 [13:58] <mattym> mepeisen, Minecraft uses it just fine, but to any network outside your ISP, it looks like the shared ipv4.
#229 [13:58] <Cheepak> my minecraft is not responding at the mojang logo
#230 [13:58] <mepeisen> Pictures say more than words ;-) https://en.wikipedia.org/wiki/IPv6_transition_mechanism#/media/File:DSLite.svg
#231 [13:59] <Cheepak> I ran a virus scan no virusses
#232 [13:59] <mepeisen> Anyhow. Hope the problem is solved by simply waiting. I will come back if it does not work the next hours.
#233 [14:01] * Cheepak [webchat@ip4da5f027.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#234 [14:01] * mepeisen [webchat@HSI-KBW-46-223-128-83.hsi.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
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#237 [14:10] * Porkyle [~Porkyle@87-93-35-130.bb.dnainternet.fi] has joined #minecrafthelp
#238 [14:12] * JohnDoe [webchat@ool-44c6e397.dyn.optonline.net] has joined #minecrafthelp
#239 [14:13] <JohnDoe> Hello, I am having trouble migrating because I am not sure what email I used for my Minecraft account as I made it long ago, I remember my login information but not the email. Thank you
#240 [14:13] <mattym> ??> JohnDoe account/send-email
#241 [14:13] <Absol> JohnDoe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#242 [14:13] <Absol> JohnDoe: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#243 [14:13] <JohnDoe> i am not able to find my transaction code because i do not know the name of the email i used long ago
#244 [14:15] <mattym> JohnDoe, You will need to explain that in the support form and see what they say.
#245 [14:16] <JohnDoe> i know my login and i can still play it but i want to just migrate
#246 [14:21] <JohnDoe> i made a Mojang account is there anyway to transfer my Minecraft account to my Mojang one without transaction id?
#247 [14:22] <mattym> JohnDoe, You would need the email
#248 [14:22] <JohnDoe> an that is the problem
#249 [14:22] <JohnDoe> is there anyway to know what email i used?
#250 [14:27] * Thomas5 [webchat@173-169-61-208.res.bhn.net] has joined #minecrafthelp
#251 [14:28] <Thomas5> I forgot my password and the security questions, I want to change them but I can't change either
#252 [14:34] <mattym> Thomas5, What happens when you try?
#253 [14:34] * Teddy [webchat@host109-145-246-57.range109-145.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#254 [14:35] <Thomas5> When I try to reset my password it asks me to answer my security questions, when I go to reset my security questions I need my password
#255 [14:35] <Thomas5> Do you see my delema?
#256 [14:35] * Impulse [webchat@108-92-184-83.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#257 [14:36] <Impulse> My minecraft keeps crashing and im assuming its because of the version of java being ran. However im not sure how to change the java version for runtime can someone help? it keeps failing
#258 [14:36] <mattym> ??> Thomas5 account/send-email
#259 [14:36] <Absol> Thomas5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#260 [14:36] <Absol> Thomas5: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#261 [14:36] <mattym> Impulse, What does it say when it crashes?
#262 [14:37] <Impulse> It just says Java(TM) Platform SE Binary is not responding
#263 [14:37] <mattym> ??> Impulse launcher/log
#264 [14:37] <Absol> Impulse: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#265 [14:39] <Impulse> https://paste.ubuntu.com/p/qQxmpjdjws/
#266 [14:42] <mattym> ??> Impulse av/adwcleaner
#267 [14:42] <Absol> Impulse: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#268 [14:42] <Absol> Impulse: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#269 [14:42] <Impulse> ok
#270 [14:42] <mattym> Impulse, After you have restarted, try running the game again, if it still does not work, return to the chat
#271 [14:43] * Impulse [webchat@108-92-184-83.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#272 [14:44] * cheepak [webchat@ip4da5f027.direct-adsl.nl] has joined #minecrafthelp
#273 [14:44] * xrt_deluxe [webchat@97-85-2-152.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#274 [14:44] <cheepak> My minecraft is not responding at the mojang logo screen
#275 [14:44] <cheepak> I updated java to the newest version, have no virusses on my pc and reinstalled minecraft
#276 [14:45] <xrt_deluxe> Minecraft is only letting me play the demo version, but I bought the pc version years ago
#277 [14:45] <mattym> ??> cheepak launcher/log
#278 [14:45] <Absol> cheepak: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#279 [14:45] <mattym> xrt_deluxe, Make sure you are logged in with the correct account.
#280 [14:45] <xrt_deluxe> I am
#281 [14:45] <mattym> xrt_deluxe, If its only showing the demo, you are not.
#282 [14:45] <xrt_deluxe> I
#283 [14:45] * ultimatebung [webchat@71-93-68-103.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#284 [14:45] * rcmaehl [~null@2607:fcc8:a10a:7600:913d:7513:ae41:6cc6] has quit. (Ping timeout: 202 seconds)
#285 [14:46] <ultimatebung> i need help loging in to an old account
#286 [14:46] <mattym> ultimatebung, What sort of help?
#287 [14:46] <xrt_deluxe> Ive had this account for years and played many hours on it, but yesterday when I tried to play for the first time in a few months it says Ive never bought it
#288 [14:47] <ultimatebung> i send a reset password email to my only email and i wont recieve any email
#289 [14:47] <mattym> xrt_deluxe, Log completely out, and make sure you are logging in with the username and password, or correct email and password if its a migrated account.
#290 [14:47] <ultimatebung> i cant figure out how to log in, i still have my transaction ID
#291 [14:47] <mattym> ??> ultimatebung account/send-email
#292 [14:47] <Absol> ultimatebung: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#293 [14:47] <Absol> ultimatebung: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#294 [14:48] <xrt_deluxe> it's not migrated, its the same account Ive been playing on for years
#295 [14:48] <xrt_deluxe> but all of a sudden now it says I never bought it
#296 [14:48] <Lord_Ralex> Your account is in fact migrated.
#297 [14:49] <cheepak> here is my log file
#298 [14:49] <cheepak> I cant paste the picture, ill try to download it
#299 [14:49] <mattym> cheepak, Paste the link to the page you created
#300 [14:50] <cheepak> derp ofc http://puu.sh/AAjKb/f5bcf7ee45.png
#301 [14:50] <cheepak> ty
#302 [14:50] * ultimatebung [webchat@71-93-68-103.dhcp.reno.nv.charter.com] has quit. (Client Quit)
#303 [14:52] <mattym> ??> cheepak tools/hjt
#304 [14:52] <Absol> cheepak: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#305 [14:52] <Absol> cheepak: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#306 [14:54] <cheepak> here is the logfile https://paste.ubuntu.com/p/xgM4XqvTyj/
#307 [14:55] <mattym> cheepak, Hmm, do you currently have discord running?
#308 [14:55] <cheepak> yes I have
#309 [14:55] <cheepak> let me try to run it without discord
#310 [14:55] <mattym> cheepak, Close any open minecraft related windows, and discord and see if it works
#311 [14:56] <mattym> cheepak, If it does, check if there is an update for Discord, cause I think that issue was supposed to have been fixed
#312 [14:56] <cheepak> no it hasnt been fixed
#313 [14:57] <cheepak> it is still the same issue
#314 [14:57] <mattym> ??> cheepak win/reinst
#315 [14:57] <Absol> cheepak: You may need to reinstall the locally installed files that Minecraft puts into place.
#316 [14:57] <Absol> cheepak: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#317 [15:01] <cheepak> thanks a lot it is fixed now, discord was still running in the background
#318 [15:01] <cheepak> I will try to update discord
#319 [15:01] <mattym> cheepak, Wait did you do the reinstall or not?
#320 [15:01] <cheepak> yes i did that as well
#321 [15:01] <mattym> cheepak, Or did it work as it was after closing discord?
#322 [15:01] <cheepak> but it crashed again
#323 [15:01] <mattym> cheepak, Ok, if you have the time, please let me know if it works with discord after an update.
#324 [15:01] <cheepak> so I closed the discord in the background that I hadnt noticed
#325 [15:02] <cheepak> I will!
#326 [15:09] <cheepak> minecraft doesn't work for me after I deleted and reinstalled discord
#327 [15:09] <cheepak> so it is a problem with sidcord, but odd that it does work for other people
#328 [15:10] <mattym> cheepak, Ok, yeah its been an off and on issue.
#329 [15:10] <cheepak> hmm okay well I guess no discord for me then, thanks again for the help!
#330 [15:12] <cheepak> it seems to work if I have discord and run mc as an administrator, but it doesnt use my gaming video card that way even when I changed that in the 3d videocard settings
#331 [15:12] <mattym> cheepak, Ok, ill have to mark that down as an issue again
#332 [15:26] * Aka [webchat@71-34-100-67.ptld.qwest.net] has joined #minecrafthelp
#333 [15:27] * Aka [webchat@71-34-100-67.ptld.qwest.net] has quit. (Client Quit)
#334 [15:27] * Aka [webchat@71-34-100-67.ptld.qwest.net] has joined #minecrafthelp
#335 [15:27] <Aka> hello!
#336 [15:30] <Aka> hey
#337 [15:31] <Aka> do u talk?
#338 [16:06] * cheepak [webchat@ip4da5f027.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#339 [16:12] * Jagg3127 [webchat@cpe-184-57-106-173.columbus.res.rr.com] has joined #minecrafthelp
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#341 [16:16] * Maruiki [~Maruiki@99-11-234-170.lightspeed.rcsntx.sbcglobal.net] has quit. (Ping timeout: 202 seconds)
#342 [16:21] * lina [webchat@x590e99ef.dyn.telefonica.de] has joined #minecrafthelp
#343 [16:23] <lina> hi, I couldn't log into my acc and tried to reset my password but I didn't receive an email
#344 [16:23] <lina> I'm 100% sure my password is correct
#345 [16:24] <lina> ?
#346 [16:31] * ventique [webchat@ppp-slp-c.telkom.net.id] has joined #minecrafthelp
#347 [16:32] <ventique> Hi, I'm on Windows 10, 64 bit and I keep getting an error message of "death1.ogg"
#348 [16:42] * Angel [webchat@68-186-146-167.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#349 [16:43] * Angel is now known as Guest8561
#350 [16:43] <Guest8561> what if the new snap shot dose not download
#351 [16:45] * Guest8561 [webchat@68-186-146-167.dhcp.kgpt.tn.charter.com] has quit. (Client Quit)
#352 [16:47] * e_l1997 [~quassel@37.250.211.49.bredband.tre.se] has quit. (Read error: Connection reset by peer)
#353 [16:51] * lina [webchat@x590e99ef.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#354 [17:03] * NavNauquy [webchat@24.231.106.172] has joined #minecrafthelp
#355 [17:04] <NavNauquy> I need help
#356 [17:09] <NavNauquy> Since I Launched The latest snapshot and it didn't open and there is no crash report, I can no longer play multiplayer and each time I try it says restart launcher. I tried to restart the launcher, I deleted every Minecraft mod that i had, I uninstalled Minecraft and then its still not working. Please help!
#357 [17:10] <mattym> ??> NavNauquy win/reinst
#358 [17:10] <Absol> NavNauquy: You may need to reinstall the locally installed files that Minecraft puts into place.
#359 [17:10] <Absol> NavNauquy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#360 [17:12] <NavNauquy> I tried and it didn't worked
#361 [17:21] <NavNauquy> it always says: Failed to authenticate your connection!when I join a server
#362 [17:21] <mattym> ??> NavNauquy tools/hjt
#363 [17:21] <Absol> NavNauquy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#364 [17:21] <Absol> NavNauquy: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#365 [17:21] * Butch [webchat@cpe-67-246-168-158.buffalo.res.rr.com] has joined #minecrafthelp
#366 [17:22] <Butch> So im in the the launcher on my old PC but cant find my email because i am trying to log into minecraft on my new pc
#367 [17:23] <mattym> Butch, The launcher does not show the email unless you are using a demo account.
#368 [17:24] <Butch> So i do i find my email because i forgot it
#369 [17:24] <mattym> Butch, Is your account migrated, do you normally log in with the email?
#370 [17:25] <Butch> I don't remember last time i logged in was a long time ago
#371 [17:25] <mattym> Butch, What is your ingame username?
#372 [17:25] <Butch> Butchiebooboo
#373 [17:25] <NavNauquy> is this harmful to my computer?
#374 [17:26] <mattym> Butch, The username api shows that as unmigrated, so you will need to do the following if you dont remember your details.
#375 [17:26] <mattym> ??> Butch account/send-email
#376 [17:26] <Absol> Butch: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#377 [17:26] <Absol> Butch: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#378 [17:26] <mattym> NavNauquy, If you follow the given instructions, no.
#379 [17:29] <Butch> can you log into an account using username and password only?
#380 [17:29] <mattym> Butch, Yes, but you will eventually need to migrate it.
#381 [17:30] <Butch> Where do i log in using username?
#382 [17:30] <mattym> Butch, Only in the launcher.
#383 [17:31] <Butch> :(
#384 [17:31] <Butch> Rip
#385 [17:31] <Butch> I don't have anything to find my email cuz i bought it like many years ago
#386 [17:31] <NavNauquy> How do I give you the link
#387 [17:32] <Butch> I have like only 4 emails i ever have used
#388 [17:32] <Butch> but they are not working
#389 [17:32] <mattym> NavNauquy, Copy it from the address bar of the browser.
#390 [17:32] <NavNauquy> https://paste.ubuntu.com/
#391 [17:33] <mattym> NavNauquy, Need the full link, make sure you have completed the post and pasted it.
#392 [17:33] <NavNauquy> https://paste.ubuntu.com/p/VnPwQ7kjcb/
#393 [17:34] <mattym> NavNauquy, Uninstall Hamachi, then restart the PC and try using a server again.
#394 [17:35] <Butch> Wait anyone know if there is a way to downloading minecraft without using email to log in?
#395 [17:35] <NavNauquy> ok thank you
#396 [17:35] <mattym> Butch, You need to migrate your account. Don't ignore that, or you will eventually not be able to use it at all.
#397 [17:35] <NavNauquy> ill tell you if it works
#398 [17:36] <Butch> I cant migrate it unless i know my email and i dont
#399 [17:37] <mattym> Butch, You need to get that fixed by Mojang by filling out the support form that was linked.
#400 [17:38] <Butch> but that requires the proof that i bought it but it was so long ago i don't have that
#401 [17:38] <mattym> Butch, Do you remember how you purchased it?
#402 [17:38] * NavNauquy [webchat@24.231.106.172] has quit. (Quit: webchat.esper.net)
#403 [17:39] * NOBE [webchat@216-112-190-90.dyn.estpak.ee] has joined #minecrafthelp
#404 [17:39] <Butch> no
#405 [17:40] <NOBE> https://paste.ubuntu.com/p/XRYqZgyRyB/
#406 [17:40] <NOBE> what does this mean
#407 [17:40] <mattym> Butch, You are going to have to contact Mojang and explain the situation, while you wait for their reply, I suggest you try to find any of that info, as you will need it.
#408 [17:40] <mattym> ??> NOBE av/bytefence
#409 [17:40] <Absol> NOBE: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#410 [17:43] <NOBE> under my apps and features
#411 [17:43] <NOBE> there's no bytefence
#412 [17:44] <mattym> NOBE, Check for the other Known Incompatible programs that are listed in the link on that page.
#413 [17:45] * NavNauquy [webchat@24.231.106.172] has joined #minecrafthelp
#414 [17:45] <NavNauquy> it didn't work
#415 [17:45] <mattym> NavNauquy, Are you on a home network?
#416 [17:46] <NavNauquy> what does that mean
#417 [17:47] <mattym> NavNauquy, Are you on your internet at home, or a public, work, school, shared network?
#418 [17:48] <NavNauquy> hamachi was a shared network but I uninstalled it
#419 [17:49] <mattym> NavNauquy, Yes, but your connection to the internet, is it a home network that only you or other members of the household use.
#420 [17:49] <mattym> NavNauquy, Or are you currently connected at a public space, work, school, internet cafe, something like that.
#421 [17:49] <NavNauquy> im at my home network
#422 [17:53] <mattym> NavNauquy, Are you using any VPN, Proxy, or similar software?
#423 [17:53] <NavNauquy> No
#424 [17:53] * lukegb [~lukegb@210.58.154.104.bc.googleusercontent.com] has joined #minecrafthelp
#425 [17:53] * lukegb is now known as Guest52071
#426 [17:55] <mattym> NavNauquy, Try completely logging out of the launcher. Re-enter the info and see if you get the same issue,
#427 [17:55] <NavNauquy> Ive tried it a thousand times and it didn't work
#428 [17:56] * Isoladoh_ [webchat@128-201-96-166.expressinformatica.net.br] has joined #minecrafthelp
#429 [17:56] <Isoladoh_> Hi
#430 [17:58] <Isoladoh_> my minecraft gave error again so now it does not enter the server appears you are not connected to minecraft.net
#431 [17:58] <Isoladoh_> How do I solve it?
#432 [18:00] * broccoli [webchat@98.246.144.255] has joined #minecrafthelp
#433 [18:00] <mattym> Isoladoh_, What is the exact error message?
#434 [18:01] <Isoladoh_> error authentication to minecraft.net failed
#435 [18:01] <broccoli> getting Game ended with bad state (exit code 1) on ubuntu 16.04 with java version 10.0.0.1
#436 [18:01] <mattym> NavNauquy, And are you sure you reinstalled the exact way Absol's instructions said?
#437 [18:01] <mattym> broccoli, Use Java 8.
#438 [18:02] <broccoli> ah, I'll try thanks!
#439 [18:03] <Isoladoh_> error authentication to minecraft.net failed ,
#440 [18:03] <Isoladoh_> It is the error that is giving
#441 [18:03] <mattym> ??> Isoladoh_ tools/hjt
#442 [18:03] <Absol> Isoladoh_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#443 [18:03] <Absol> Isoladoh_: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#444 [18:04] * NavNauquy [webchat@24.231.106.172] has quit. (Quit: webchat.esper.net)
#445 [18:05] <Isoladoh_> https://paste.ubuntu.com/p/hC2kMPGJGS/
#446 [18:05] * NavNauquy [webchat@24.231.106.172] has joined #minecrafthelp
#447 [18:06] <NavNauquy> Reinstalled what?
#448 [18:07] <mattym> NavNauquy, The game, according to the following instructions
#449 [18:07] <mattym> ??> NavNauquy win/reinst
#450 [18:07] <Absol> NavNauquy: You may need to reinstall the locally installed files that Minecraft puts into place.
#451 [18:07] <Absol> NavNauquy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#452 [18:07] <mattym> ??> Isoladoh_ launcher/relog
#453 [18:07] <Absol> Isoladoh_: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#454 [18:08] <NavNauquy> yes i did and it didn't work
#455 [18:09] <mattym> NavNauquy, Try connecting to the following server in minecraft: mctest.ae97.net
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#457 [18:10] * Isoladoh_ [webchat@128-201-96-166.expressinformatica.net.br] has joined #minecrafthelp
#458 [18:11] <Isoladoh_> but I already did it, I'll try again
#459 [18:12] <mattym> Isoladoh_, Are you able to log in on the website?
#460 [18:12] * Isoladoh_ [webchat@128-201-96-166.expressinformatica.net.br] has quit. (Client Quit)
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#462 [18:15] <NavNauquy> it connected
#463 [18:15] <Isoladoh_> I continue with the error of not being able to enter minecraft, leaving and entering did not work
#464 [18:16] <mattym> NavNauquy, Then the issue would appear to be with the servers you are trying to use.
#465 [18:16] <NavNauquy> its Hypixel
#466 [18:16] <mattym> Isoladoh_, Again, are you able to log in on the website.
#467 [18:16] * Raiko_IV [webchat@24-179-47-23.dhcp.leds.al.charter.com] has joined #minecrafthelp
#468 [18:16] <mattym> NavNauquy, So?
#469 [18:16] <NavNauquy> the server im trying to connect
#470 [18:17] <mattym> NavNauquy, Doesnt matter what server it is, you were able to connect to an unmodified test server. If you are having trouble with others, its something on their end.
#471 [18:17] <Raiko_IV> yo I try to load Minecraft and it says my graphics drivers are out of date, except they are all up to date. any help?
#472 [18:17] <mattym> Raiko_IV, Do you have the link to your dxdiag report? If so please post the link in this chat.
#473 [18:17] <NavNauquy> what do i do then?
#474 [18:18] <mattym> NavNauquy, Contact the support resources for the servers you are having issues with. They may be able to give you more details.
#475 [18:18] <Isoladoh_> I already did it 3 times
#476 [18:18] <Raiko_IV> mattym, how do I get the link to the dxdiag report
#477 [18:18] <mattym> ??> Raiko_IV win/dxdiag
#478 [18:18] <Absol> Raiko_IV: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#479 [18:18] <mattym> Isoladoh_, So you are able to connect on the website?
#480 [18:18] <NavNauquy> ok thank you
#481 [18:19] <Isoladoh_> yes
#482 [18:19] <mattym> ??> Isoladoh_ win/reinst
#483 [18:19] <Absol> Isoladoh_: You may need to reinstall the locally installed files that Minecraft puts into place.
#484 [18:19] <Absol> Isoladoh_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#486 [18:20] <Isoladoh_> Where is the rescue directory?
#487 [18:21] <mattym> Isoladoh_, What? read the instructions again.
#488 [18:22] <Raiko_IV> mattym, https://paste.ubuntu.com/p/VSXTGPpVD6/
#489 [18:22] <mattym> Raiko_IV, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#490 [18:23] <Isoladoh_> where is the saves directory?
#491 [18:23] <mattym> Isoladoh_, If you followed the instructions, you will see it.
#492 [18:23] <mattym> Isoladoh_, If you dont have any saved worlds, just delete everything.
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#494 [18:24] <Isoladoh_> ok
#495 [18:24] <Raiko_IV> mattym, what is the best kind of graphics hardware to run Minecraft on
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#498 [18:27] <Edgar> Hello, help me please
#499 [18:33] * joshua11007 [webchat@ca1x.mullvad.net] has joined #minecrafthelp
#500 [18:36] <joshua11007> I am having difficulty logging in to my minecraft/mojang account. It keeps saying "Invalid email address or password. Forgot your password?" on minecraft.net and "Error! Unknown e-mail address or password." on mojang.com. Before anybody tells me to reset the password I have done it twice already to the email that I am using. I've also checked spell
#501 [18:36] <joshua11007> ing of both email and password and even using keepass to save the password so I know its correct
#502 [18:36] <mattym> ??> joshua11007 login/throttle
#503 [18:36] <Absol> joshua11007: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#504 [18:36] <Absol> joshua11007: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#505 [18:37] <joshua11007> Great
#506 [18:38] <joshua11007> Alright whatever. I'll probably not want to even play in an hour and won't want to again for a month or so like the last time this happened and still never got in
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#509 [18:41] <eltopo> evening
#510 [18:42] <eltopo> i've given it a few goes now but 1.12.2 isn't working for me
#511 [18:42] <eltopo> getting a *not responding* from windows after the splash screen
#512 [18:47] <mattym> eltopo, Does that happen on the screen with Mojang on it, or after when you are entering the main menu?
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#515 [19:15] <eltopo> sorry, i'm back
#516 [19:16] <eltopo> the mojang screen comes up, then transitions to main menu
#517 [19:16] <eltopo> windows lists it as not responding throughout
#518 [19:16] * thelounge94 [webchat@wnpgmb016qw-ppp-7-155.dynamic.bellmts.net] has joined #minecrafthelp
#519 [19:17] <thelounge94> my minecraft cant fined my runtime
#520 [19:18] * thelounge94 [webchat@wnpgmb016qw-ppp-7-155.dynamic.bellmts.net] has quit. (Client Quit)
#521 [19:23] <mattym> eltopo, does it remain frozen there, or eventually crash?
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#523 [19:50] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#524 [19:51] <MoonKreak> So i'm trying out the new 1.13 snapshots ith my friend but for some reason no matter what texture pack i use certain blocks stay as the default textures (most noticably grass blocks since you can see how different they are from the normal dirt) if i try to use the same texture pack in any older version works fine, I tried deleting my .minecraft fol
#525 [19:51] <MoonKreak> der entirely and reinstalling the game but nothing seems to work
#526 [19:52] <MoonKreak> Also this issue is present both in singleplayer and on multiplayer
#527 [19:52] <CubeTheThird> MoonKreak, I recommend you consult the bug tracker (bugs.mojang.com) to see if that issue has been reported
#528 [19:52] <mattym> MoonKreak, Most texture packs are not updates for snapshots changes.
#529 [19:53] <MoonKreak> This texture pack was, it had the new textures implimented, i also tried the new textures from mojang and some other ranodm packs and none of them worked. This issue has been present since the early snapshots of 1.13
#530 [19:54] <MoonKreak> And i'm finding nothing in the bug tracker on this issue
#531 [19:55] <CubeTheThird> MoonKreak, in that case you should report it
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#533 [19:57] <MoonKreak> Well if no one has reported it yet id assume its an issue with just me, my fried doesnt have the same issue I was just wondering if you guys had any ideas for fixing it
#534 [19:58] <CubeTheThird> MoonKreak, we only support current releases, not snapshots. just because your friend isn't experiencing it doesn't mean it isn't a bug
#535 [19:58] <MoonKreak> alright ill report it, thanks!
#536 [19:59] <mattym> MoonKreak, Did you create a different game directory for the 1.13 snapshots?
#537 [19:59] <MoonKreak> What do you mean?
#538 [20:00] <mattym> MoonKreak, Its suggested to use a separate game directory for different versions.
#539 [20:01] <MoonKreak> I'm not too sure what you mean by that, if you wouldnt mind explaining how to do that I can try it
#540 [20:04] <MoonKreak> Are you referring to the .minecraft folder?
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#542 [20:05] <Melonhead2004> Error details: Missing key 'artifact' on libraries[*].downloads (should be object, required as there's no classifier)
#543 [20:05] <mattym> MoonKreak, Yes, you can set a different one for each launch profile.
#544 [20:05] <Melonhead2004> what does it mean?
#545 [20:05] <mattym> ??> Melonhead2004 win/reinst
#546 [20:05] <Absol> Melonhead2004: You may need to reinstall the locally installed files that Minecraft puts into place.
#547 [20:05] <Absol> Melonhead2004: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#548 [20:06] <Melonhead2004> im on mac
#549 [20:06] <mattym> ??> Melonhead2004 mac/reinst
#550 [20:06] <Absol> Melonhead2004: You may need to reinstall the locally installed files that Minecraft puts into place.
#551 [20:07] <Absol> Melonhead2004: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#552 [20:08] <Melonhead2004> Is this right?
#553 [20:09] * Jake [webchat@mobile-107-77-209-52.mobile.att.net] has joined #minecrafthelp
#554 [20:09] <Melonhead2004> % Total % Received % Xferd Average Speed Time Time Time Current
#555 [20:09] <Melonhead2004> Dload Upload Total Spent Left Speed
#556 [20:10] <Melonhead2004> 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
#557 [20:10] <Melonhead2004> 100 3143 100 3143 0 0 5727 0 --:--:-- --:--:-- --:--:-- 5727
#558 [20:10] <Jake> every time i try to run minecraft it works for a little while then crashes.
#559 [20:10] <MoonKreak> mattym I made a new directory and the issue is still present, grass logs and some other stuff still has the default textures
#560 [20:10] <mattym> Melonhead2004, Just wait till its done, then try the game again.
#561 [20:10] <Melonhead2004> thanks for the help
#562 [20:11] <mattym> ??> Jake launcher/log
#563 [20:11] <Absol> Jake: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#564 [20:12] <mattym> MoonKreak, Are you sure its been updated for the latest version, cause they have changed a few things internally and some packs may not be adjusted.
#565 [20:12] <Melonhead2004> how do i tell when it is done?
#566 [20:12] <mattym> Melonhead2004, The info will stop changing.
#567 [20:13] <Melonhead2004> it says "Creating a backup of your data directory" is it still working?
#568 [20:13] <mattym> Melonhead2004, Probably.
#569 [20:13] <Melonhead2004> ok, thanks
#570 [20:14] <MoonKreak> Yes, my frind uses the exact same pack on the exact same version on the same server and it works for him, it also works for him in single player. He gets all the new textures and gets the textures i dont like logs and grass
#571 [20:14] <Melonhead2004> How long do you think it will take?
#572 [20:14] <mattym> Melonhead2004, No idea, depends on how many saves you had.
#573 [20:14] <Melonhead2004> ok
#574 [20:15] <mattym> MoonKreak, Yeah make a bugreport for it and see if its something that can be resolved.
#575 [20:15] <Melonhead2004> ok, how exactly would i do that? I'm not very sure what has happened
#576 [20:16] <MoonKreak> Ill do that, do you reckon it could be my graphics card? THink it would be worth my time to reinstall all the nvidia drivers?
#577 [20:16] <Melonhead2004> oops, sorry, you weren't talking to me :p
#578 [20:16] <mattym> MoonKreak, I doubt the drivers would be so selective. If they were an issue you would likely not see anything or corrupted images.
#579 [20:17] <MoonKreak> Hmmm, I just cant imagine its the games fault and it has something to do with my pc since the issue had been persisting since the early snapshots of the version
#580 [20:25] <mattym> MoonKreak, Have you compared your game settings with your friends?
#581 [20:26] <MoonKreak> All our ingame setitngs are the same, he has a different pc but we both keep all out settings at the highest possible
#582 [20:35] <MoonKreak> Alright i made a bug report
#583 [20:43] <MoonKreak> Thanks for doing what you could do, have a nice one!
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#589 [21:50] * Webchat_48022 [webchat@ip68-98-90-86.ph.ph.cox.net] has joined #minecrafthelp
#590 [21:50] <Webchat_48022> PLease help resolve "The game crashed whilst initializing game
#591 [21:50] <Webchat_48022> Error: org.lwjgl.LWJGLException: Pixel format not accelerated"
#592 [21:54] <CubeTheThird> Webchat_48022, do you have a dxdiag report?
#593 [21:55] <Webchat_48022> dxdiag?
#594 [21:55] <CubeTheThird> ??> Webchat_48022 win/dxdiag
#595 [21:55] <Absol> Webchat_48022: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#596 [21:55] <Webchat_48022> ok please stand by
#597 [21:59] <Webchat_48022> what is the text sharing website?
#598 [21:59] <Webchat_48022> the example is Ubuntu paste....
#599 [22:00] <CubeTheThird> Webchat_48022, yes... you can use that
#600 [22:01] <Webchat_48022> will this help if it is unfamiliar to me?
#601 [22:01] <CubeTheThird> Webchat_48022, yes. We need the information in the report to help you find updates you need to install for your video drivers
#602 [22:02] <CubeTheThird> Webchat_48022, if you're having trouble with the instructions let me know
#603 [22:02] <Webchat_48022> It is done. What next?
#604 [22:02] <CubeTheThird> Webchat_48022, ok in the last step it shows you how to get the paste URL. Give that URL here
#605 [22:03] <Webchat_48022> https://paste.ubuntu.com/p/yGTdR9sJdt/
#606 [22:03] <CubeTheThird> Webchat_48022, ok one moment
#607 [22:03] <Webchat_48022> ok
#608 [22:06] <CubeTheThird> Webchat_48022, ok try download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81507
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#610 [23:15] <Synergisa> hello
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#614 [23:55] <ventique> Hi, I'm on Windows 10, 64 bit and I keep getting an error message of "death1.ogg"