#1 [00:13] * jw [webchat@cpe-98-151-203-163.hawaii.res.rr.com] has joined #minecrafthelp
#2 [00:14] <jw> i cant login to any of my accounts on the website and on the launcher it says the password is invalid, but it isn't im 100% sure I even changed it and tried again but still cant login
#3 [00:23] <Andrio> jw, can you log in at https://account.mojang.com/ ?
#4 [00:23] <Andrio> ventique, do you have ByteFence installed?
#5 [00:25] <jw> I cant
#6 [00:25] <jw> login into any of the websites
#7 [00:26] <Andrio> ??> jw login/throttle
#8 [00:26] <Absol> jw: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#9 [00:26] <Absol> jw: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#10 [00:27] <jw> I didn't log out of any of my accounts on the launcher but when i clicked play it logged me out, does this have any relation to the lockout system?
#11 [00:29] <jw> Thank you, signing off
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#23 [08:09] <luxetrix5> hello
#24 [08:09] <luxetrix5> i am getting an error about winscp having a bad image
#25 [08:11] <luxetrix5> nvm it launched
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#28 [08:43] * AxelZzon [webchat@mobile-access-6df045-183.dhcp.inet.fi] has joined #minecrafthelp
#29 [08:44] <AxelZzon> I can't log in to minecraft launcher
#30 [08:44] <AxelZzon> It keeps saying "Incorrect password or email"
#31 [08:44] <AxelZzon> And I'm 200% sure it's right.
#32 [08:49] <AxelZzon> "Invalid username or password"*
#33 [08:52] * LesCookies [webchat@p579880F0.dip0.t-ipconnect.de] has joined #minecrafthelp
#34 [08:52] <LesCookies> Can't log in?
#35 [08:53] <AxelZzon> Yeah I can't
#36 [08:55] <LesCookies> sorry. me too ;(
#37 [08:56] <AxelZzon> Happened to me 2 weeks ago too
#38 [08:56] <AxelZzon> Got fixed by time
#39 [08:57] <AxelZzon> I checked if Mojang servers are down, but it said they are all healthy and running, so...idk.
#40 [08:58] <Andrio> AxelZzon, can you log in at https://account.mojang.com/ ?
#41 [08:58] <Andrio> LesCookies, what happens when you try?
#42 [09:00] <LesCookies> email or password wrong
#43 [09:00] <Andrio> LesCookies, can you log in at https://account.mojang.com/ ?
#44 [09:01] <LesCookies> no: "Error! Unknown e-mail address or password."
#45 [09:03] <AxelZzon> No I can't Andrio
#46 [09:03] <Andrio> ??> LesCookies login/throttle
#47 [09:03] <Absol> LesCookies: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#48 [09:03] <Absol> LesCookies: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#49 [09:03] <Andrio> ??> AxelZzon login/throttle
#50 [09:03] <Absol> AxelZzon: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#51 [09:03] <AxelZzon> "Unknows e-mail address or password"
#52 [09:03] <Absol> AxelZzon: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#53 [09:04] <AxelZzon> Well that's unnecessary
#54 [09:04] <LesCookies> I will try it. Thanks
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#57 [11:34] * h [webchat@cpc126980-macc4-2-0-cust124.1-3.cable.virginm.net] has joined #minecrafthelp
#58 [11:34] <h> yeet
#59 [11:34] <h> yeet
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#61 [11:34] * WWTS [webchat@212.3.194.200] has joined #minecrafthelp
#62 [11:35] <WWTS> How can I fix uncontrolable sensetivity in minecraft
#63 [11:35] <mattym> WWTS, Can you explain exactly what you mean?
#64 [11:36] <WWTS> I can send you a link if that helps
#65 [11:36] <WWTS> https://youtu.be/wQ2OfTkaZ1Y
#66 [11:37] <mattym> WWTS, Any chance you are running Synergy/2 or a similar program?
#67 [11:37] <WWTS> Um? I dont think so
#68 [11:38] <mattym> WWTS, Are you on a monitor with a resolution higher than 1080p?
#69 [11:38] <WWTS> I have synergy just not using it
#70 [11:38] <WWTS> no
#71 [11:38] <mattym> WWTS, Try uninstalling synergy. The way it works messes with how Minecraft interprets mouse movement relative to the screen size.
#72 [11:39] <WWTS> Ok I will try
#73 [11:40] <WWTS> After I uninstall it do I have to restart Minecraft or my pc?
#74 [11:41] <WWTS> OMG
#75 [11:41] <WWTS> mattym I LOVE YOU
#76 [11:41] <WWTS> THANKS
#77 [11:42] <mattym> WWTS, Are restart is not needed, but best to do one anyway when removing something.
#78 [11:42] <WWTS> I did thank you mattym you fixed it
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#84 [12:40] <Matzi20> https://paste.ubuntu.com/p/6tNwwpHtqH/
#85 [12:41] * Shywan [webchat@ip5f5ad88a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#86 [12:43] <Shywan> Hey , I cant loggin to my Minecraft Account it alwasy says "Wrong E-Mail Adress" but iam 100% sure its the right one
#87 [12:43] <Shywan> i did the Password reset and i got the email
#88 [12:46] <Matzi20> https://paste.ubuntu.com/p/6tNwwpHtqH/
#89 [12:46] * FOXI_159 [webchat@188.120.212.62] has joined #minecrafthelp
#90 [12:50] <FOXI_159> I can't access my mc account, becouse i dont remember the user name or password and the email whit wich i created that account was deleted, i only have the gift code, and some ideas on what the username could be, the email is down like 3 years and friend suggested to turn on the support
#91 [12:52] <mattym> ??> FOXI_159 account/send-email
#92 [12:52] <Absol> FOXI_159: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#93 [12:52] <Absol> FOXI_159: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#95 [12:57] * oooh [webchat@CPEac202ebdd483-CMac202ebdd480.cpe.net.cable.rogers.com] has joined #minecrafthelp
#96 [12:59] <oooh> hi'
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#99 [13:07] * Lamspread [webchat@magcon.com] has joined #minecrafthelp
#100 [13:07] <Lamspread> Hi Guys
#101 [13:07] <Lamspread> im having an issue logging into the game
#102 [13:07] <Lamspread> I keep getting an error saying "The Game Directory is Invalid or Unaccessable" and I cant figure out a way past it
#103 [13:08] <mattym> Lamspread, Can you copy what it shows if you hit the more info/show all button on the error.
#104 [13:08] <Lamspread> yup
#105 [13:09] <Lamspread> Error details: The specified path is invalid
#106 [13:09] <Lamspread> Filename on disk: .minecraft
#107 [13:09] <Lamspread> Path: \\local.magcon.com\dfs\users\elamson\Application Data\.minecraft
#108 [13:09] <Lamspread> Exists: directory
#109 [13:10] <mattym> Lamspread, Are you on a home computer?
#110 [13:10] <Lamspread> Its a home / work laptop
#111 [13:11] <mattym> Lamspread, Seems like the game isnt installed to the user on the laptop.
#112 [13:11] <Lamspread> How can i change that?
#113 [13:11] <mattym> Lamspread, In the launcher, can you go to the Launch Options panel?
#114 [13:11] <Lamspread> yup
#115 [13:12] <mattym> Lamspread, First, make sure the Advanced Options slider is on. Then click on the launch profile you use.
#116 [13:12] <Lamspread> ok
#117 [13:12] <mattym> Lamspread, From in there, copy what it says in the text box next to Game Directory to the chat
#118 [13:13] <Lamspread> \\local.magcon.com\dfs\users\elamson\Application Data\.minecraft
#119 [13:14] <mattym> Lamspread, Ok, yeah not sure why it defaulted to there.
#120 [13:15] <Lamspread> ok so is there anything i can do?
#121 [13:16] <mattym> Lamspread, Im guessing your work has set it up in a specific way, and you should probably talk to them about changing it. I don't want to give you any instructions that may mess with the way its set up.
#122 [13:16] <Lamspread> ok no problem
#123 [13:16] <Lamspread> thanks for your help
#124 [13:16] <mattym> Lamspread, You can try setting it to just use a desktop folder.
#125 [13:16] <Lamspread> how can i do that?
#126 [13:16] <mattym> Lamspread, But im not sure if that will cause issues later with the game.
#127 [13:17] <mattym> Lamspread, First just create a folder on the desktop
#128 [13:17] <Lamspread> Ok
#129 [13:17] <mattym> Lamspread, Just to confirm, you are on Windows 10?
#130 [13:18] <Lamspread> yup
#131 [13:18] <Shywan> Hey, I Cant loggin to my Minecraft Account it alwasy says "Wrong Email Adress" but iam 100% sure thats the right one , i did resset my password and got it on the same Email Adress i used to loggin!
#132 [13:18] <mattym> Lamspread, Ok if you open that folder, below where it says File/Home/Share... you should see a text bar with the name of that folder, clicking it should show the full path
#133 [13:19] <mattym> Lamspread, Should be something like C:\Users\yourusername\Desktop\thenameyougavethefolder
#134 [13:19] <Lamspread> yup
#135 [13:19] <mattym> Shywan, You were able to set a new password via the email?
#136 [13:19] <Shywan> y but still says wrong email address
#137 [13:20] <Lamspread> so just use that as the directory?
#138 [13:20] <mattym> Lamspread, OK, copy that full location, and use use that to replace what is in the text box next to Game Directory on the launch profile
#139 [13:20] <mattym> Lamspread, Save the settings, and try launching it.
#140 [13:20] <Lamspread> ok
#141 [13:20] <mattym> ??> Shywan login/throttle
#142 [13:20] <Absol> Shywan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#143 [13:20] <Absol> Shywan: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#144 [13:21] <Lamspread> nope didnt work
#145 [13:21] <mattym> Lamspread, Can you paste here what the location path of the folder you made was?
#146 [13:21] <Lamspread> \\local.magcon.com\dfs\users\elamson\Desktop\Minecraft
#147 [13:22] <mattym> Lamspread, Ok, yeah thats also using some sort of networked location.
#148 [13:22] <mattym> Lamspread, Seems like you will need to speak with your works IT people to see if you can set it up properly.
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#150 [13:23] * Matzi20 [webchat@37.159.1.225] has quit. (Quit: webchat.esper.net)
#151 [13:24] <Lamspread> ok
#152 [13:40] * _Hipster [webchat@131-0-216-64.cgnat-dyn-pool.tij.hughesnet.com.br] has joined #minecrafthelp
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#154 [13:51] * Flash [webchat@5ec3c05e.skybroadband.com] has joined #minecrafthelp
#155 [13:51] <Flash> Hey?
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#157 [13:55] * annieter [webchat@75-27-30-156.lightspeed.crmlin.sbcglobal.net] has joined #minecrafthelp
#158 [13:56] <annieter> I am trying to invite my friend to my minecraft realm from my xbox one. When I type their username in the search, nothing comes up. When I try and get my link for new people to join, it never loads and then eventually times out. What should I do?
#159 [13:57] <mattym> annieter, Is your friend also on an xbox, mobile device or Win 10. Or are they on the Java Edition?
#160 [13:58] <annieter> They are on java edition
#161 [13:59] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#162 [14:00] <annieter> What is the difference between Windows 10 and Java Edition?
#163 [14:00] <mattym> annieter, Java edition only works with Java edition.
#164 [14:00] <mattym> annieter, You cannot invite them to an Xbox realm.
#165 [14:01] <annieter> Ohhh I gotcha
#166 [14:02] <annieter> Thank you!
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#168 [14:05] * _Cudlar_ [webchat@d199-74-210-64.col.wideopenwest.com] has joined #minecrafthelp
#169 [14:05] <_Cudlar_> my account was hacked my username is changed and i cant change it back
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#171 [14:11] * mary [webchat@92.185.110.227] has joined #minecrafthelp
#172 [14:11] <mary> hi
#173 [14:12] <mary> i cant connect with the shop
#174 [14:12] <mary> it talks about internet conection problems but the wifi is ok
#175 [14:33] * Wisy [webchat@187.181.204.110] has joined #minecrafthelp
#176 [14:33] <Wisy> ola boa tarde
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#180 [15:22] * Catlam [webchat@97-94-65-219.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#181 [15:24] <Catlam> Hello! Every time I attempt to click the 'PLAY' button, a message that says the following appears -- 'GAME CRASH' 'An unexpected error has occurred and the game has crashed. We're sorry for the inconvenience.'
#182 [15:40] * Peter [webchat@host-155.133.20.17.virtuaoperator.pl] has joined #minecrafthelp
#183 [15:40] * Peter is now known as Guest41920
#184 [15:41] <Guest41920> Hello, Im having a problem with my mojang account. I can't log in becouse i dont remember my password. I know i can change it but i need to log in to my e-mail. Thats impossible becouse i dont remember the passowrd to id too
#185 [15:41] <Guest41920> to it too*
#186 [15:44] * Fuusk [webchat@d40a5d4f.rev.stofanet.dk] has joined #minecrafthelp
#187 [15:45] <Fuusk> My minecraft got hacked and my Accountname is changed...
#188 [15:45] <tyteen4a03> ??> Fuusk account/hacked
#189 [15:45] <Absol> Fuusk: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#190 [15:45] <Absol> Fuusk: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#191 [15:45] <tyteen4a03> ??> Guest41920 account/send-email
#192 [15:45] <Absol> Guest41920: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#193 [15:45] <Absol> Guest41920: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#194 [15:48] * triston [webchat@216.15.85.101] has joined #minecrafthelp
#195 [15:49] <triston> followed a suppport forum for pixel not accelerated and need help finding out why here is my dxdiag https://paste.ubuntu.com/p/CkCfQ63dWS/
#196 [15:50] <tyteen4a03> triston: why did you install a 32-bit system on a computer with 16GB RAM?
#197 [15:51] <triston> i just started the computer i did not set anything up the computer is supposed to hold 64 gb
#198 [15:51] * Gustavo [webchat@177-184-83-238.linktelecom.net.br] has joined #minecrafthelp
#199 [15:51] <Gustavo> No Install
#200 [15:51] <tyteen4a03> triston: you need to reinstall Windows with a 64-bit copy, right now your system can only use 2GB of the 16GB RAM you have
#201 [15:52] <triston> ok how would i do that would i be able to just download the 64 bit or would i have to buy one?
#202 [15:53] <tyteen4a03> triston: how did you obtain this computer?
#203 [15:53] <triston> i just bought a case and ram for my yhr computer my friend gave me everything else
#204 [15:54] <tyteen4a03> triston: you'll probably need to buy a copy then, but ask your friend if they have a 64bit version of Windows 10 first
#205 [15:54] <triston> ok thanks
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#207 [16:07] * gekdesmarais [webchat@fr141-1-82-237-216-194.fbx.proxad.net] has joined #minecrafthelp
#208 [16:15] <gekdesmarais> (Sorry if bad english): I play minecraft on windows7, and I've created a server for my friend. I've also created another map for other friends, but they've decided to move on another server to avoid any lag, so I've removed it. anyway, because some of them kept my ip, I decided to activate the whitelist, willing to avoid any "ooops, wrong server, s
#209 [16:15] <gekdesmarais> ry" (come on! Can't you remove from your menu the deleted serveur? gah!): but then, my friend couldn't do anything (harvesting ingredients, opening chests, etc), except if I promoted him op. so.... why?
#210 [16:16] <gekdesmarais> is there anything I can do to allow my friend to play without being op? I mean... I don't want to op anyone I'd like to play with
#211 [16:17] <tyteen4a03> gekdesmarais: is this vanilla Minecraft?
#212 [16:17] <gekdesmarais> uh, yeah, I guess
#213 [16:17] <gekdesmarais> I only have the texture pack "chroma hills", that"s all
#214 [16:18] <tyteen4a03> gekdesmarais: do you see the other person's name when you run /whitelist list?
#215 [16:19] <gekdesmarais> I see his name when I open the file "whitelist.json", havn't tried the comand
#216 [16:19] <tyteen4a03> gekdesmarais: if you modified whitelist.json, you need to run "/whitelist reload" in the game for it to take effect
#217 [16:19] <tyteen4a03> gekdesmarais: you can check by running "/whitelist list" to see if it has gone through
#218 [16:22] <gekdesmarais> i did the command in the minecraft server windows (not in game) and his name was displayed
#219 [16:22] <tyteen4a03> gekdesmarais: good, he should now be able to connect
#220 [16:22] <gekdesmarais> so I didn't reload the whitelist
#221 [16:23] <tyteen4a03> gekdesmarais: reload it now and see what happens
#222 [16:23] <gekdesmarais> he was connected, but he couldn't do anything, except cutting some wood
#223 [16:23] <tyteen4a03> gekdesmarais: what was he trying to do, and what happens instead?
#224 [16:24] <mattym> gekdesmarais, Do the problems happen around the world spawn? If anyone is set an an OP people who are not will not be able to interact with the area around the spawn.
#225 [16:26] <gekdesmarais> I don't know the english name for the "door" usually used with fences, but he was trying to go in our garden to harvest carrots, and stuff, but he couldn't even open that "door" (nothing happenned) neither he could harvest anything (nothing happenned)
#226 [16:27] <tyteen4a03> gekdesmarais: is this garden around the spawn?
#227 [16:27] <gekdesmarais> and yeah, we started our small town nearby the spawn, because it was a really good start ^^
#228 [16:28] <tyteen4a03> gekdesmarais: yeah, as mattym explained, if anybody is set to Op and whitelist is on, the spawn will be locked and only ops would be able to edit the blocks around it
#229 [16:29] <gekdesmarais> ok, so it's for everyone the same thing, no one can interract with anything around the spawn?
#230 [16:29] <tyteen4a03> gekdesmarais: yes, as long as somebody is set to op
#231 [16:30] <tyteen4a03> gekdesmarais: if nobody is op then the spawn area is free for all to modify
#232 [16:30] <gekdesmarais> oki, thanks. So nothing can be done here, except removing the op status to everyone or the whitelist?
#233 [16:31] <tyteen4a03> gekdesmarais: yeah, on vanilla servers
#234 [16:31] <tyteen4a03> gekdesmarais: you can get more fine-grained permission control if you use something like Spigot, but we don't support modded servers here
#235 [16:31] <Lord_Ralex> i think it's acutally spawn-protection or something that dictates that
#236 [16:31] <Lord_Ralex> which is vanilla
#237 [16:31] <tyteen4a03> Lord_Ralex: ahh
#238 [16:32] <gekdesmarais> and I don't really want a modded server anyway ^^ so thans :D
#239 [16:32] <gekdesmarais> thanks :)
#240 [16:32] <Lord_Ralex> spawn-protection
#241 [16:32] <Lord_Ralex> set it to 1
#242 [16:32] <Lord_Ralex> or 0 actually
#243 [16:33] <tyteen4a03> gekdesmarais: in the server.properties file, spawn-protection=0
#244 [16:33] <Lord_Ralex> it should then only protect the one block that is the spawnpoint
#245 [16:33] <tyteen4a03> right
#246 [16:33] <tyteen4a03> you can tell how many years I haven't touched servers
#247 [16:34] <gekdesmarais> thank you soooo much! you rock guys!
#248 [16:34] <gekdesmarais> that's why I wanted to create my own vanilla server: to learn :D
#249 [16:36] <gekdesmarais> so, if I get it right: spawn protection to 0 protect the one block that is the spawn point? or is it with "1"?
#250 [16:36] <Lord_Ralex> 0
#251 [16:36] <gekdesmarais> (just to be sure I understood)
#252 [16:36] <gekdesmarais> oki :) thks :) see ya :)
#253 [16:36] <Lord_Ralex> 1 does a 1x1 area, 2 is a 2x2, so on and so forth
#254 [16:36] <tyteen4a03> gekdesmarais: 1 would protect 3x3 area, 0 is one box
#255 [16:36] <Lord_Ralex> it defaults to 16
#256 [16:36] <tyteen4a03> block*
#257 [16:37] <tyteen4a03> Lord_Ralex: oh, so Minecraft Wiki is not correct?
#258 [16:37] <Lord_Ralex> it says that
#259 [16:38] <tyteen4a03> Determines the radius of the spawn protection as (x*2)+1. Setting this to 0 will not disable spawn protection. 0 will protect the single block at the spawn point. 1 will protect a 3x3 area centered on the spawn point. 2 will protect 5x5, 3 will protect 7x7, etc.
#260 [16:38] <Lord_Ralex> oh, derp
#261 [16:38] <Lord_Ralex> i was wrong
#262 [16:38] <Lord_Ralex> it's radius
#263 [16:38] <Lord_Ralex> so yeah, wiki would be right
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#265 [16:57] * Slicester [webchat@c-73-125-5-167.hsd1.fl.comcast.net] has joined #minecrafthelp
#266 [16:57] <Slicester> I am not able to run 1.12.2
#267 [16:58] <tyteen4a03> Slicester: what happens when you try?
#268 [16:58] <Slicester> https://gyazo.com/2c37c6735608f42b4b95c1c8beffcf6f
#269 [16:59] <Slicester> that happens
#270 [16:59] <tyteen4a03> ??> Slicester av/bytefence
#271 [16:59] <Absol> Slicester: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#272 [17:00] <Slicester> it says that site cna
#273 [17:01] <Slicester> cant be reached*
#274 [17:01] <tyteen4a03> Slicester: basically, uninstall ByteFence
#275 [17:01] <Slicester> Ok thank you :)
#276 [17:03] <Slicester> thanks it works now
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#279 [17:19] <Robi> hello
#280 [17:20] <Robi> i have a problem where i cant move any files like mods or resources into my .minecraft folder
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#289 [18:03] <Linux> I went onto Minecraft yesterday and noticed my Minecon cape was deactivated. I went onto the website and reactivated it. I don't know why it was deactivated in the first place. Could my account have been hacked?
#290 [18:03] <mattym> Linux, There was a bug a while back that deactivated them for everyone.
#291 [18:04] <Linux> That is a relief. Thank you. :)
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#294 [18:06] <alisson> meu minecraft esta com problemas de grafico como resolvo?
#295 [18:07] <mattym> ??> alisson win/dxdiag
#296 [18:07] <Absol> alisson: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#311 [19:23] <emilio> Hi
#312 [19:23] <thelounge18> Hello, I tried to open minecraft but as it was downloading to open, there was an error to download the file .hit3.ogg .
#313 [19:23] <mattym> ??> thelounge18 error/download
#314 [19:23] <Absol> thelounge18: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#315 [19:24] <thelounge18> thank you I shall take a look at this ^.^
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#317 [19:26] <emilio> I got an error where minecraft launcher could not find java runtime. It tryed at "C:/Program Files\Java\jre1.8.0_171\bin\java" but my java is installed at "C:\Program Files\Java\jre1.8.0_171\bin\java.exe". How do I fix it?
#318 [19:26] <thelounge18> I took a look and I don't believe that I have either of the stuff on the website
#319 [19:27] <mattym> emilio, Edit it in the Launch Option for the profile you use to start the game
#320 [19:27] <mattym> ??> thelounge18 tools/hjt
#321 [19:27] <Absol> thelounge18: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#322 [19:27] <Absol> thelounge18: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#323 [19:27] <thelounge18> thank you~
#324 [19:28] <thelounge18> hmm... sorry about this but apparently its not supported by OsMac
#325 [19:29] <emilio> mattym, thank you
#326 [19:29] <mattym> thelounge18, Ah, that changes a few things then.
#327 [19:29] <mattym> thelounge18, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#328 [19:29] <thelounge18> I have one ad block installed?
#329 [19:29] <mattym> thelounge18, Which one?
#330 [19:30] <thelounge18> its called Adblock downloaded on google chrome
#331 [19:30] <mattym> thelounge18, A browser based adblock shouldn't be an issue, only if you had a systemwide one installed via the mac/apple store.
#332 [19:31] <thelounge18> ah no then...
#333 [19:31] <mattym> thelounge18, Try the following.
#334 [19:31] <thelounge18> ah wait I think i have a anti virus software
#335 [19:31] <thelounge18> called cleanmyMac3
#336 [19:33] <mattym> thelounge18, That seems to be a clean up software, not active protection, so shouldn't be a problem
#337 [19:33] <mattym> thelounge18, thelounge18, Uninstall Minecraft from your Applications folder. Download a new copy from minecraft.net/download and try the installation again.
#338 [19:35] <mattym> thelounge18, Actually forgot one thing, before you download the new copy, make sure the default Mac firewall is off.
#339 [19:35] <thelounge18> Oh alright, thank you
#340 [19:39] <thelounge18> hmm... it still says the same thing
#341 [19:40] <mattym> thelounge18, Is the Mac your own, or one lent out by work, school, library?
#342 [19:40] <thelounge18> The Mac is my own
#343 [19:40] <mattym> thelounge18, And you checked to make sure the default Mac firewall was off?
#344 [19:40] <thelounge18> yes.
#345 [19:41] <mattym> thelounge18, Remove it from the applications folder again, and either download it with the adblocker off, or download it from Safari
#346 [19:42] <thelounge18> okay
#347 [19:47] <thelounge18> ah same results...
#348 [19:52] <mattym> thelounge18, Can you hit the More Info button on the error window, and copy the full error to the chat?
#349 [19:52] * AZ3 [webchat@107-217-57-149.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#350 [19:53] <AZ3> Hey so I bought minecraft and i tried downloading it and it leads me to a demo and when i press play demo it then says that it doesn't locate the java server
#351 [19:54] <mattym> AZ3, Make sure you are logged in with the email and password you used for the purchase. If you had the client installed before making the purchase, make sure to completely log out and re-enter the info.
#352 [19:54] <AZ3> OK so now it says that it can't locate the JAVA routine
#353 [19:55] <AZ3> i logged out and logged back in and as i press play it says unable to locate Java routine
#354 [19:56] <mattym> AZ3, Close the error window and launcher window. Go to C:\Program Files (x86)\Minecraft on your computer. Delete the runtime folder found there, then try to start the game again.
#355 [19:56] <thelounge18> Name: hit3.ogg
#356 [19:56] <thelounge18> URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
#357 [19:56] <thelounge18> Error details: UNKNOWN/-130
#358 [19:56] <thelounge18> Filename on disk: ad126e435cca94054bf0d616301799a105526cde
#359 [19:56] <thelounge18> Path: /Users/JonasBrown/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde
#360 [19:56] <thelounge18> Exists: false
#361 [19:57] <mattym> thelounge18, Yeah, its showing the thing usually caused by adblockers, Make sure you dont have a program called AdBlock Master installed, on the Mac I think you have to check for it in the Applications folder, possibly the Utilities folder if that still exists
#362 [19:57] <thelounge18> okay, thank you
#363 [20:00] <thelounge18> quite curious... there is no adBlock installed
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#365 [20:01] <mattym> thelounge18, Do you know if your modem/router has a firewall of its own?
#366 [20:01] <thelounge18> sorry I don't
#367 [20:02] <AZ3> lose the error window and launcher window. Go to C:\Program Files (x86)\Minecraft on your computer. Delete the runtime folder found there, then try to start the game again.----hey so the runtime folder isn't closing because it requires permission from some desktop thing but idk what that is
#368 [20:02] <mattym> AZ3, Ok, restart the computer. Before doing anything else, delete the runtime folder, then try starting the game again.
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#370 [20:04] <mattym> thelounge18, Sorry, when it comes to Mac's not really sure how to check what else may be preventing it.
#371 [20:05] <AZ3> Sorry but that's the thing I can't close the runtime folder because it requires a permission but I have no idea what that is
#372 [20:05] <thelounge18> Ah it's okay. Thank you so much for helping though!! ^.^
#373 [20:05] <AZ3> but ill restart the computer nonetheless
#374 [20:05] <mattym> AZ3, If you restart, it shouldn't give you that error
#375 [20:05] <AZ3> Alright
#376 [20:06] <AZ3> Ill be back if it doesn't work, thank you for your assistance though!
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#382 [20:13] <xShadoo> Hi everyone
#383 [20:13] <xShadoo> i have a problem
#384 [20:14] <xShadoo> i can't join into mojang
#385 [20:14] <xShadoo> but in minecraft.net i can
#386 [20:14] <xShadoo> why ?
#387 [20:14] <xShadoo> every time i try to log in into mojang it say that the username or the password is wrong
#388 [20:15] <xShadoo> what should i do ?
#389 [20:15] * owo [webchat@cpe-107-184-68-254.socal.res.rr.com] has joined #minecrafthelp
#390 [20:15] <xShadoo> btw when i join into minecraft.net nothing happened
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#394 [20:17] <owo> Hello, sorry to bug you guys but I tried to launch Minecraft but the error of "Failed to download file. ar_sa.lang" popped up... thank you
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#404 [23:19] <creper149> d
#405 [23:19] <creper149> oi
#406 [23:19] <creper149> mao
#407 [23:19] <creper149> nao
#408 [23:19] <creper149> consigo
#409 [23:19] <creper149> entrar no minecraft pirata que eu baixei
#410 [23:20] <creper149> eu ja baixei o java e mesmo assim ele nao entra
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