#1 [00:01] * Abraham111 [webchat@186-90-43-31.genericrev.cantv.net] has joined #minecrafthelp
#2 [00:01] <Abraham111> Buenas _v
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#4 [00:58] * Conv1ct [webchat@101.178.48.35] has joined #minecrafthelp
#5 [01:00] <Conv1ct> Hey, I joined last night asking for help with an issue I am having with my minecraft my internet then went down so I couldn't stay in the chat. I have a pastebin link to the error message I am getting and my dxdiag if anyone is able to help? I'll grab the links now :)
#6 [01:01] <Conv1ct> error log https://pastebin.com/PgXjHgfQ and dxdiag https://pastebin.com/WpHDuUEy
#7 [01:01] <Conv1ct> TYIA
#8 [01:24] * Rae [webchat@S01069050ca43f133.vc.shawcable.net] has joined #minecrafthelp
#9 [01:26] <Rae> I keep getting this message: Unable to save download. equip_leather4.ogg
#10 [01:27] <Rae> How can I fix that
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#12 [01:29] <Andrio> Conv1ct, try installing this driver: http://www.nvidia.com/download/driverResults.aspx/134855/en-us
#13 [01:29] <Conv1ct> I tried that, I'm always on the latest drivers
#14 [01:31] <Andrio> Conv1ct, how do you know that?
#15 [01:32] <Conv1ct> I currently have 398.11 installed.
#16 [01:33] <Andrio> mm
#17 [01:40] * lehoaituan [webchat@171.248.250.174] has joined #minecrafthelp
#18 [01:40] <lehoaituan> hff
#19 [01:40] <lehoaituan> hfhyryje
#20 [01:41] <lehoaituan> micafe
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#23 [01:51] <Vipdiamond2755> Got Prolems with minecraft:Pixel Format Not Accelerated--Here is the link pls help me:https://paste.ubuntu.com/p/j3SXWPDKrt/
#24 [01:54] <Vipdiamond2755> Any can help me with this prolems ? Got Prolems with minecraft:Pixel Format Not Accelerated--Here is the link pls help me:https://paste.ubuntu.com/p/j3SXWPDKrt/
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#29 [04:42] * Zen [webchat@c-73-15-157-68.hsd1.ca.comcast.net] has joined #minecrafthelp
#30 [04:42] <Zen> i cant save download when i load up anything above 1.12
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#32 [05:07] * Corvus [Andrio@questers-rest.andriocelos.ml] has joined #minecrafthelp
#33 [05:11] * Corvus is now known as Andrio
#34 [05:37] * weaselbrad [webchat@host86-163-91-96.range86-163.btcentralplus.com] has joined #minecrafthelp
#35 [05:37] <weaselbrad> hi
#36 [05:40] <weaselbrad> my son has a majong account and played minecraft since 29 july 2015 he is curremtly unable to use minecraft realms due to needing some parental permission but everytime i recieve the email it only has a link in it to buy him minecraft how do i just reset the permission
#37 [06:12] * BaneOfSmite [webchat@185.73.182.58.starhub.net.sg] has joined #minecrafthelp
#38 [06:13] <BaneOfSmite> https://pastebin.com/g7GtSuLV Game crash on startup
#39 [06:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#40 [07:35] * BeetEmUp [webchat@pool-173-72-124-170.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#41 [07:35] <BeetEmUp> My game crashes and returns this message: The game crashed whilst unexpected error
#42 [07:36] <BeetEmUp> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#43 [07:36] <BeetEmUp> What do I do?
#44 [08:40] * moa [webchat@acess-cgnat-internet58-SPZ.com.br] has joined #minecrafthelp
#45 [08:42] <moa> oi não consigo logar a minha conta no site da mojang aparece que algo deu errado mas a senha e o e-mail estão certos
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#48 [09:01] * thelounge18 [webchat@host-197.48.63.44.tedata.net] has joined #minecrafthelp
#49 [09:02] <thelounge18> when i download it sais error unable to save download (the file)
#50 [09:06] * thelounge18 [webchat@host-197.48.63.44.tedata.net] has quit. (Quit: webchat.esper.net)
#51 [09:16] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#52 [09:50] <weaselbrad> my son has a majong account and played minecraft since 29 july 2015 he is currently unable to use minecraft realms due to needing some parental permission but everytime i receive the email it only has a link in it to buy him minecraft. how do i just reset the permission?
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#56 [10:07] * Kameron [webchat@c-68-39-118-84.hsd1.in.comcast.net] has joined #minecrafthelp
#57 [10:09] <Kameron> if I have purchased the windows edition is there no way to download the java edition instead?
#58 [10:16] <Andrio> Kameron, you'll need to buy that too.
#59 [10:19] <Kameron> rip
#60 [10:19] <Kameron> thanks Andrio
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#65 [11:51] * _toxic_sy [webchat@ip-213-49-114-221.dsl.scarlet.be] has joined #minecrafthelp
#66 [11:51] <_toxic_sy> helllo guys i have a problem here its a big problem
#67 [11:58] * _toxic_sy [webchat@ip-213-49-114-221.dsl.scarlet.be] has quit. (Quit: webchat.esper.net)
#68 [12:02] * _toxic_sy [webchat@ip-213-49-114-221.dsl.scarlet.be] has joined #minecrafthelp
#69 [12:02] <_toxic_sy> sdsdsaddddddddddddddddddddddmy problem is that first i can not playing on my minecraft account so i have changed my password because in the launcher is is says that my password is wrong after i changed my password it is still mot working so i have changed my email and after a few min
#70 [12:03] <_toxic_sy> i cant login to my mojang account so what did i
#71 [12:04] <_toxic_sy> i have rechange my email the first email
#72 [12:04] <_toxic_sy> v
#73 [12:04] <_toxic_sy> and now i can not login to the e mail
#74 [12:04] <_toxic_sy> plaese i need a real help
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#78 [12:35] <typh> hey there, a friend of mine (who does't want to come for some reason) has been having issues today with minecraft. upon pressing "play" minecraft opens and then it closes, with the message "sorry for the issue". we tried reinstalling it multiple times and using the repair tool of the installer. any help?
#79 [12:36] <typh> issue happens both modded and unmodded by the way
#80 [12:48] * Tommy [webchat@ool-435212e5.dyn.optonline.net] has joined #minecrafthelp
#81 [12:48] * ELI5 [webchat@ip-96-45-234-82.swatco.com] has joined #minecrafthelp
#82 [12:48] <Tommy> How do I get back into my mojang account?
#83 [12:48] <ELI5> Can Minecraft bedrock be played multiplayer over internet?
#84 [12:50] <ELI5> actually, it can. I have a iphone that can play on servers
#85 [12:50] <ELI5> what i am asking is can bedrock connect to local servers over the internet?
#86 [12:53] <Tommy> How do I get back into my mojang account?
#87 [12:53] * Tommy [webchat@ool-435212e5.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#88 [12:53] * zFastYT [webchat@158-193-186-200.pocos-net.com.br] has joined #minecrafthelp
#89 [12:57] * thelounge12 [webchat@37.49.128.52] has joined #minecrafthelp
#90 [12:58] <thelounge12> hey. whenever I open the newer versions of Minecraft I get this message,"Failed to download file. ar_sa.lang" and can't get in. but from 1.11.2 and before I can play. please help
#91 [12:58] <zFastYT> I wanted to know if someone from mojang can help me as my minecraft, I downloaded it yesterday June 9, but when I entered the launcher, it was written "play demo", what can I do to play normally and change my skin
#92 [13:00] <ELI5> I have a Nukkit server and I can connect to it with a local IP like 192.168 but when i attempt to use my external IP, i get an error
#93 [13:00] <ELI5> i have the port forwarded
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#97 [13:10] * thomas020202 [webchat@37.49.128.52] has joined #minecrafthelp
#98 [13:11] <thomas020202> Hey I get this "Failed to download file. ar_sa.lang" when launch newer versions of the game, only older versions work... 1.11.2 and previous work only
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#100 [13:19] * Tobias [webchat@083072060154.mbb.telenor.dk] has joined #minecrafthelp
#101 [13:20] <Tobias> I just downloaded minecraft and i cant load the any versions. it just says fail
#102 [13:20] <ELI5> nvm i solved my problem
#103 [13:20] <ELI5> the bedrock edition server uses a UDP port
#104 [13:20] <ELI5> i thought it was TCP
#105 [13:20] * ELI5 [webchat@ip-96-45-234-82.swatco.com] has quit. (Quit: webchat.esper.net)
#106 [13:20] <Tobias> Can someone help me
#107 [13:37] * _toxic_sy [webchat@ip-213-49-114-221.dsl.scarlet.be] has joined #minecrafthelp
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#111 [14:13] * theneonhomer [webchat@68-202-153-125.res.bhn.net] has joined #minecrafthelp
#112 [14:14] <theneonhomer> I am having login issues. I was afk'ing on a server and it booted me. Went to log back in and it told me invalid session, and to relog into Minecraft. I exited and restarted, and went to log in again and it immeadately tells me invalid password
#113 [14:14] <theneonhomer> Tried a different computer with the same results
#114 [14:16] <theneonhomer> Any ideas? I've tried rebooting my machine with no luck
#115 [14:16] <theneonhomer> The exact same thing happened to me yesterday.
#116 [14:23] * zFastYT [webchat@158-193-186-200.pocos-net.com.br] has quit. (Quit: webchat.esper.net)
#117 [14:27] * Jacelh13 [webchat@174-28-224-145.albq.qwest.net] has joined #minecrafthelp
#118 [14:28] * TjoAlex_98 [webchat@95.109.46.80] has joined #minecrafthelp
#119 [14:28] <Jacelh13> WHen i start up my minecraft, it opens the load screen, bu when i hi play, it says Unable to extract files. please help
#120 [14:28] <Jacelh13> unable to extract native files
#121 [14:29] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#122 [14:30] <TjoAlex_98> I am trying to log in to my old Minecraft account but i have forgot the password. Also, i can not access my old email adress which i think i used to sign up.
#123 [14:31] <Jacelh13> Can someone help me? When i hit play on Minecraft, it automatically pops up, unable to extract native files. Can someone please help me?
#124 [14:33] <Jacelh13> Please help
#125 [14:34] * Jacelh13 [webchat@174-28-224-145.albq.qwest.net] has quit. (Quit: webchat.esper.net)
#126 [14:38] <tyteen4a03> ??> TjoAlex_98 account/send-email
#127 [14:38] <Absol> TjoAlex_98: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#128 [14:38] <Absol> TjoAlex_98: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#129 [14:38] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#130 [14:42] <TjoAlex_98> ok thanks!
#131 [14:52] * kusanagi [~kusanagi@pool-108-6-134-180.nycmny.fios.verizon.net] has joined #minecrafthelp
#132 [15:03] * strafeboy [webchat@88.246.167.68.dynamic.ttnet.com.tr] has joined #minecrafthelp
#133 [15:03] <strafeboy> hello
#134 [15:04] <strafeboy> help me
#135 [15:06] <strafeboy> I have a problem trying to change my email, but it doesn't change the only thing he says." An error occurred. Please try again later. If the problem persists please contact customer support through our Support Center.
#136 [15:06] <tyteen4a03> ??> strafeboy account/send-emil
#137 [15:06] <tyteen4a03> ??> strafeboy account/send-email
#138 [15:06] <Absol> strafeboy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#139 [15:06] <Absol> strafeboy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#140 [15:09] * strafeboy [webchat@88.246.167.68.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#141 [15:27] * TjoAlex_98 [webchat@95.109.46.80] has quit. (Quit: webchat.esper.net)
#142 [15:36] * alexis [webchat@64.121.134.144] has joined #minecrafthelp
#143 [15:36] <alexis> when I click play a box stating "unable to locate the Java runtime" pops up
#144 [15:40] <CubeTheThird> alexis, can you open C:\Program Files (x86)\Minecraft
#145 [15:40] <alexis> update: idk what i did but its working now haha sorry
#146 [15:40] <CubeTheThird> oh good
#147 [15:40] <CubeTheThird> oh good
#148 [15:41] * alexis [webchat@64.121.134.144] has left #minecrafthelp
#149 [15:43] * LayllaM [webchat@201.17.158.132] has joined #minecrafthelp
#150 [15:44] <LayllaM> Someone speaks Portuguese?
#151 [15:44] <CubeTheThird> LayllaM, we only speak English here
#152 [15:46] <LayllaM> My minecraft is giving problem in version 1.12.2
#153 [15:49] <CubeTheThird> ??> LayllaM win/dxdiag
#154 [15:49] <Absol> LayllaM: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#155 [15:50] <LayllaM> CubeTheThird https://imgur.com/a/shhZBAs
#156 [15:50] <CubeTheThird> LayllaM, please follow the instructions Absol gave you
#157 [15:53] <LayllaM> CubeTheThird https://imgur.com/a/KThrj8f https://pastebin.com/JjP774YA
#158 [15:54] <CubeTheThird> LayllaM, hmm well your graphics drivers are up to date. lets check other things
#159 [15:54] <CubeTheThird> ??> LayllaM tools/hjt
#160 [15:54] <Absol> LayllaM: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#161 [15:54] <Absol> LayllaM: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#162 [15:54] <LayllaM> https://paste.ubuntu.com/p/KMv5xY5Fqd/
#163 [15:56] <CubeTheThird> LayllaM, please follow the new instructions
#164 [15:56] <LayllaM> https://paste.ubuntu.com/p/4fJj28P893/
#165 [15:59] * LayllaM [webchat@201.17.158.132] has joined #minecrafthelp
#166 [15:59] <LayllaM> CubeTheThird My page closed did you say something else?
#167 [15:59] <CubeTheThird> LayllaM, let's do a clean install of the game
#168 [15:59] <CubeTheThird> ??> LayllaM win/reinst
#169 [15:59] <Absol> LayllaM: You may need to reinstall the locally installed files that Minecraft puts into place.
#170 [15:59] <Absol> LayllaM: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#171 [16:02] <LayllaM> ok
#172 [16:10] <LayllaM> CubeTheThird giving the following :(
#173 [16:14] <LayllaM> https://paste.ubuntu.com/p/QVhq2BCyCd/
#174 [16:14] <LayllaM> Help me please
#175 [16:15] <tyteen4a03> ??> LayllaM win/dxdiag
#176 [16:15] <Absol> LayllaM: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#177 [16:16] <LayllaM> https://imgur.com/a/CjIZgdE
#178 [16:16] <tyteen4a03> LayllaM: follow the instructions in the page
#179 [16:17] <LayllaM> https://paste.ubuntu.com/p/2yVDwgV2Vh/
#180 [16:17] <LayllaM> https://paste.ubuntu.com/p/n8fQ6zGqX9/
#181 [16:18] <LayllaM> I did everything but keep giving this error
#182 [16:18] <tyteen4a03> LayllaM: uninstall: Driver Booster
#183 [16:18] <LayllaM> ok
#184 [16:20] <tyteen4a03> LayllaM: then install this driver: https://downloadmirror.intel.com/27417/a08/win64_15.33.46.4885.exe
#185 [16:20] <LayllaM> ok one moment
#186 [16:22] <LayllaM> It is incompatible
#187 [16:25] <LayllaM> tyteen4a03 https://www.intel.com/content/www/us/en/support/detect.html
#188 [16:25] <LayllaM> This was compatible
#189 [16:25] <tyteen4a03> LayllaM: okay, a second
#190 [16:25] <LayllaM> ok
#191 [16:25] <tyteen4a03> LayllaM: install this one: https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.2712_W7x64_A.zip?acerid=634750011216598674&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20M5-481T&OS=711&LC=en&BC=ACER&SC=EMEA_27
#192 [16:26] <LayllaM> ok
#193 [16:30] <LayllaM> I'm installing
#194 [16:32] * AJBREWER [webchat@184-91-42-45.res.bhn.net] has joined #minecrafthelp
#195 [16:52] * Batsniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#196 [16:52] <Batsniper404> https://paste.ubuntu.com/p/NmKwrbMFvz/
#197 [16:52] <tyteen4a03> Batsniper404: yes?
#198 [16:52] <Batsniper404> Someone pls help.. vanilla MC crashes sometimes when i open a gui
#199 [16:53] <Batsniper404> Absol told me to go to the launcher log and paste it the next time it happened
#200 [16:53] <Batsniper404> Also gui textures sometimes glitch out
#201 [16:54] <Batsniper404> the launcher log is here https://paste.ubuntu.com/p/NmKwrbMFvz/
#202 [16:57] <tyteen4a03> ??> Batsniper404 launcher/crash-log
#203 [16:57] <Absol> Batsniper404: We need to see your crash log, which is created after a crash.
#204 [16:57] <Absol> Batsniper404: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#205 [16:59] <Batsniper404> i dont have a crash-reports folder
#206 [16:59] <Batsniper404> this is oof
#207 [16:59] <Batsniper404> odd*
#208 [17:01] <Batsniper404> would u like me to paste a picture of my folder
#209 [17:01] <Batsniper404> because there is no crash reports folder
#210 [17:06] * oryon [webchat@24-176-131-139.dhcp.sffl.va.charter.com] has joined #minecrafthelp
#211 [17:07] <oryon> hello I have a question about trying to migrate an old minecraft account
#212 [17:07] * Aka [webchat@97-115-232-221.ptld.qwest.net] has joined #minecrafthelp
#213 [17:07] <tyteen4a03> Batsniper404: do you get any sort of crash reports when Minecraft crashed?
#214 [17:08] <Aka> Hey guys..
#215 [17:08] <tyteen4a03> hi Aka
#216 [17:08] <Batsniper404> no
#217 [17:08] <Aka> I get this thing in minecraft java logs when i try to join servers
#218 [17:08] <tyteen4a03> ??> Batsniper404 tools/hjt
#219 [17:09] <Absol> Batsniper404: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#220 [17:09] <Batsniper404> the game just closed
#221 [17:09] <Absol> Batsniper404: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#222 [17:09] * oryon [webchat@24-176-131-139.dhcp.sffl.va.charter.com] has quit. (Client Quit)
#223 [17:09] <tyteen4a03> ??> Aka paste
#224 [17:09] <Absol> Aka: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#225 [17:09] <Aka> https://paste.ubuntu.com/p/PPxFyJfZhF/
#226 [17:10] <tyteen4a03> Aka: is your Minecraft modded?
#227 [17:10] <Aka> Nope
#228 [17:10] <Batsniper404> Absol.. here you go https://paste.ubuntu.com/p/7MvPvygt8k/
#229 [17:10] <tyteen4a03> Aka: which version are you on?
#230 [17:10] <Aka> 1.12 i think
#231 [17:10] <tyteen4a03> ??> Aka win/reinst
#232 [17:11] <Absol> Aka: You may need to reinstall the locally installed files that Minecraft puts into place.
#233 [17:11] <Absol> Aka: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#234 [17:11] <tyteen4a03> ??> Batsniper404 win/reinst
#235 [17:11] <Absol> Batsniper404: You may need to reinstall the locally installed files that Minecraft puts into place.
#236 [17:11] <Absol> Batsniper404: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#237 [17:11] <Batsniper404> oK
#238 [17:12] <Batsniper404> should i repaste in my saves folder
#239 [17:13] <tyteen4a03> Batsniper404: sure, as long as you don't delete it
#240 [17:13] <Batsniper404> yep
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#244 [17:29] * VoidG5 [webchat@115.142.52.179.d.dyn.claro.net.do] has joined #minecrafthelp
#245 [17:29] <VoidG5> Hi
#246 [17:30] <VoidG5> I have a problem with my account: I can't log in to it, and i try to reset my password. But i never get the email to do so. So i try to create a new account but it says email is being used. What do i do?
#247 [17:31] <tyteen4a03> ??> VoidG5 account/send-email
#248 [17:31] <Absol> VoidG5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [17:31] <Absol> VoidG5: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#250 [17:32] * AJBREWER [webchat@184-91-42-45.res.bhn.net] has quit. (Quit: webchat.esper.net)
#251 [17:32] <VoidG5> Man i have this account since forever the creditcard i used to buy the game is gone
#252 [17:32] <VoidG5> i cant get the id
#253 [17:32] <tyteen4a03> VoidG5: when did you buy Minecraft?
#254 [17:33] <VoidG5> circa 2011
#255 [17:33] <tyteen4a03> VoidG5: with PayPal or credit card?
#256 [17:33] <VoidG5> credit
#257 [17:33] <tyteen4a03> ??> VoidG5 account/trans-id/dibs
#258 [17:33] <Absol> VoidG5: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#259 [17:34] <Absol> VoidG5: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#260 [17:35] <VoidG5> Thanks
#261 [17:36] <VoidG5> Ill write back when they reply
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#265 [18:04] * YodaHomie [webchat@cpe-142-129-167-93.socal.res.rr.com] has joined #minecrafthelp
#266 [18:06] <YodaHomie> Hi! I was trying to log into my account for the first time in roughly a year, and it told me that they couldn't connect to their servers. My wifi is all online, and it doesn't block anything, so I'm not sure what the problem is.
#267 [18:07] <YodaHomie> It also said "(InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty)"
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#271 [18:38] * Jake [webchat@mobile-107-77-209-52.mobile.att.net] has joined #minecrafthelp
#272 [18:38] <Jake> my minecraft game keeps crashing.
#273 [18:39] <Jake> how can i fix this?
#274 [18:39] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#277 [18:44] * Nick is now known as Guest51438
#278 [18:44] <Guest51438> for some reason my minecraft game keeps crashing when i try to play. How can i help this?
#279 [19:21] * TrueAidan [webchat@cpe-65-25-224-70.new.res.rr.com] has joined #minecrafthelp
#280 [19:26] <TrueAidan> https://paste.ubuntu.com/p/7ftKZVwQCZ/ When I try to load Minecraft, it makes it to the Mojang screen then it freezes and says Minecraft (Not Responding). How do I fix this?
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#283 [19:51] * Wolf [webchat@206.121.250.54] has joined #minecrafthelp
#284 [19:51] <Wolf> Andrio Hey it's me again
#285 [19:52] <Wolf> I'm still having trouble logging in
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#291 [20:43] * JLgaming022 [webchat@67-225-92-195.regn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#292 [20:48] <JLgaming022> I have a account not updated to the new account format as I purchased it beforehand and my PC blue screened I purchased it around 2012 - 2013 I typed in my password to my account and it says invalid I have tried all the passwords I have had for that account and none of them worked
#293 [20:48] <CubeTheThird> JLgaming022, is this on the website or in the game launcher?
#294 [20:48] <JLgaming022> both
#295 [20:49] <CubeTheThird> JLgaming022, are you logging in with your username or email?
#296 [20:49] <JLgaming022> username
#297 [20:50] <CubeTheThird> JLgaming022, hmm well you won't be able to login to the website, as that requires a Mojang account. In the game launcher though you should be able to, provided you're using the correct credentials
#298 [20:50] <CubeTheThird> JLgaming022, are you using a VPN or proxy?
#299 [20:51] <JLgaming022> I haven't changed the password to it since I last used it
#300 [20:51] <JLgaming022> I think VPN I could be wrong
#301 [20:52] <CubeTheThird> JLgaming022, that was a yes or no question. If you don't have either then that's fine
#302 [20:53] <CubeTheThird> JLgaming022, what is your minecraft username?
#303 [20:53] <JLgaming022> avatergaming
#304 [20:55] <CubeTheThird> JLgaming022, one moment
#305 [20:56] <CubeTheThird> JLgaming022, well I can confirm the username hasn't changed and is still unmigrated, so I doubt there are issues with the account
#306 [20:57] <CubeTheThird> JLgaming022, in this case, there are a couple things going on. Either you've failed logging in too many times and are being throttled, in which case you should try waiting 1 hour without trying to login
#307 [20:57] <CubeTheThird> JLgaming022, otherwise there's an issue with the password (perhaps you forgot it?) and will have to contact Mojang about this
#308 [20:57] <CubeTheThird> ??> JLgaming022 mojang/email
#309 [20:57] <CubeTheThird> gahhh
#310 [20:57] <CubeTheThird> lemme grab the page
#311 [20:57] <CubeTheThird> JLgaming022, https://help.mojang.com/customer/portal/emails/new
#312 [20:59] <JLgaming022> Is it possible for you to see the email linked to the account?
#313 [21:00] <CubeTheThird> JLgaming022, sorry no. As this channel is run by community volunteers, we only have access to information that is publicly available
#314 [21:01] <JLgaming022> okay thank you for your help
#315 [21:35] * PedroGames [webchat@host-177-71-45-58.grupolima.net.br] has joined #minecrafthelp
#316 [21:38] <PedroGames> não consigo entra no manicreft
#317 [21:39] <CubeTheThird> ??> PedroGames lang/pt
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#321 [22:10] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#322 [22:10] <BotsKiller> I have failed to download bug, but i don't have any incompatible program
#323 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#324 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#325 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#326 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#327 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#328 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#329 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#330 [22:12] <tntmasterguy> if i have bought minecraft on another computer, do i have to buy it again?
#331 [22:12] * tntmasterguy [webchat@cpe-75-80-25-236.san.res.rr.com] has quit. (Client Quit)
#332 [22:13] <BotsKiller> I have failed to download bug, but i don't have any incompatible program can anybody help me ?
#333 [22:15] <BotsKiller> please help
#334 [22:26] * IceBear1314 [webchat@c-73-19-221-220.hsd1.tn.comcast.net] has joined #minecrafthelp
#335 [22:27] <IceBear1314> I have recently experienced a few issue
#336 [22:27] <IceBear1314> with the login service
#337 [22:27] <IceBear1314> I have reset my password multiple times and it still wont let me log in is there any way I can fix it?
#338 [22:28] <Andrio> IceBear1314, what happens when you try?
#339 [22:28] <IceBear1314> Just invalid credentials
#340 [22:29] <CubeTheThird> IceBear1314, are you using a VPN or Proxy?
#341 [22:29] <IceBear1314> Proxy I think
#342 [22:29] <IceBear1314> wait no i am not
#343 [22:30] <CubeTheThird> IceBear1314, just a yes or no question. If you aren't using either, does it give you the same message on minecraft.net login page?
#344 [22:30] <IceBear1314> yes
#345 [22:31] <CubeTheThird> IceBear1314, are you on a public network, such as at a school or library?
#346 [22:31] <IceBear1314> No I am using a home network
#347 [22:32] <CubeTheThird> IceBear1314, ok. In that case it sounds like your logins are being throttled due to too many failed attempts. You'll have to try waiting 1 hour without trying to login, then reset your password and try again
#348 [22:33] <IceBear1314> I have done that twice now and nothing seems to be different
#349 [22:33] <CubeTheThird> hmm
#350 [22:34] <CubeTheThird> IceBear1314, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#351 [22:34] <IceBear1314> I was logged out of everything that was supposed to remember my password as well
#352 [22:34] <CubeTheThird> IceBear1314, Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#353 [22:34] <IceBear1314> k
#354 [22:37] <IceBear1314> https://paste.ubuntu.com/p/5wfhmQs7Kj/
#355 [22:38] <IceBear1314> here you go
#356 [22:39] <CubeTheThird> IceBear1314, hmm well I'm not seeing the signs of tampering with your hosts file, so there isn't as far as I can tell anything blocking the logins on your end
#357 [22:39] <CubeTheThird> IceBear1314, have you tried logging in from a different device or network, such as mobile>
#358 [22:40] <IceBear1314> Actually I received an error message that said my computer would not allow access to the host file
#359 [22:40] <IceBear1314> I ran it as administrator but I got the same message
#360 [22:41] <CubeTheThird> IceBear1314, that's normal
#361 [22:41] <Andrio> That's normal?
#362 [22:41] <IceBear1314> Oh ok and no I dont have mobile, Ps4, or Xbox versions of minecraft
#363 [22:42] <CubeTheThird> IceBear1314, I just mean on the website, e.g. minecraft.net or account.mojang.com/me
#364 [22:42] <IceBear1314> yes I have tried to login on both mobile and pc on both websites
#365 [22:45] <CubeTheThird> IceBear1314, only other recommendation I can make is to contact Mojang about it then
#366 [22:45] <CubeTheThird> IceBear1314, see https://help.mojang.com/customer/portal/emails/new
#367 [22:45] <IceBear1314> oh kk
#368 [23:11] * Webchat_75767 [webchat@c-73-247-224-59.hsd1.il.comcast.net] has joined #minecrafthelp
#369 [23:11] <Webchat_75767> Minecraft won't download on my mac, and it always stops at one of the files while downloading. am up to date on java
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#373 [23:22] <setblocguy> How do I make an item frame that doesn't despawn or "pop off" when it's floating in the air?
#374 [23:38] * hi [webchat@c-73-71-122-182.hsd1.ca.comcast.net] has joined #minecrafthelp
#375 [23:39] <hi> what do I do when it says the asset index is corrupt
#376 [23:39] <hi> plz help
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