#1 [00:00] <mattym> Dom, There is account help for actual account issues that they need to help with. Not for issues they don't.
#2 [00:01] <Dom> Why wouldn't they need to help me with my account issue? username changes are in the realm of that, so why can't they put their attention towards this, too? mattym
#3 [00:02] <mattym> Dom, Because they don't do early name changes.
#4 [00:02] <Dom> and yes i was already informed of the confirmation.
#5 [00:02] <Dom> well why not?
#6 [00:03] <mattym> Dom, Read your previous message.
#7 [00:03] <Dom> "well why not" ?
#8 [00:04] <Dom> They should know that confirmations are easily overlooked, especially in the eyes of a kid, because this game does center around a kids game.
#9 [00:04] <Dom> sure they check it, but just to get the process over with and get that final result. mattym
#10 [00:06] * Dom [webchat@ool-18bb943e.dyn.optonline.net] has joined #minecrafthelp
#11 [00:06] <Dom> Any thoughts, mattym.
#12 [00:07] <Dom> other than "no, Dom" of coarse.
#13 [00:08] <mattym> Dom, You have your answer. You can complain and disagree with it as much as you like, it wont change the outcome.
#14 [00:10] <Dom> the outcome that a volunteer is providing me with. not someone actually working at mojang to aid me with my situation. again, any email addresses. and just to add, i was not complaining, i was stating the problem that most people face. But yes, I do disagree 100% when it comes to unfair confirmation regulations, mattym.
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#16 [00:14] * Dom [webchat@ool-18bb943e.dyn.optonline.net] has joined #minecrafthelp
#17 [00:14] <Dom> nothing, mattym?
#18 [00:16] * Dom [webchat@ool-18bb943e.dyn.optonline.net] has quit. (Client Quit)
#19 [00:17] * Dom [webchat@ool-18bb943e.dyn.optonline.net] has joined #minecrafthelp
#20 [00:17] <Dom> Please stop kicking me, mattym. im trying to ask for anyone else help.
#21 [00:17] <mattym> Dom, No one is kicking you.
#22 [00:18] <Dom> are you sure...
#23 [00:18] <GreyVulpine> We are sure. mattym has no permissions to kick anybody in the channel.
#24 [00:18] <Dom> how do i keep getting disconnected after i say something that could be offensive in even the slightest way.
#25 [00:18] <GreyVulpine> Your client says that it disconnected.
#26 [00:18] <Dom> yes
#27 [00:19] <GreyVulpine> That's all, there is no kicking from anybody here. Nothing you've said has been offensive.
#28 [00:20] <Dom> okay nice
#29 [00:20] <Dom> well i need to fins someone from mojang
#30 [00:20] <GreyVulpine> Dom - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#31 [00:20] <Dom> thanks for at least trying to help
#32 [00:20] <Dom> okay
#33 [00:21] <Dom> fuck all yall of u tight assed volunteers -_-
#34 [00:21] <Absol> Dom: Please keep it civil
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#38 [01:17] * AnthonyTao [webchat@209.6.107.100] has joined #minecrafthelp
#39 [01:19] <AnthonyTao> Hey guys! So I can't log into my computer. Any other computer works, but not mine. This happens with the actual website and the launcher. I think it might be something wrong with my computer or network, but it doesn't explain the website login not working
#40 [01:22] * Kulbara [webchat@cpe-65-30-173-120.wi.res.rr.com] has joined #minecrafthelp
#41 [01:22] <Kulbara> Hello, I am having issues accessing my Mojang account and logging in to Minecraft. I've had an account for years, purchased Minecraft a long time ago, but it says I don't own the game anymore when I log in
#42 [01:23] <mattym> AnthonyTao, Are you on the computer with the problem currently?
#43 [01:23] <Kulbara> Yes
#44 [01:23] <AnthonyTao> No, I am not
#45 [01:24] <Kulbara> sorry my mistake
#46 [01:24] <mattym> Kulbara, That wasn't sent to you.
#47 [01:24] <mattym> AnthonyTao, Return to the chat on the computer where you have the issue.
#48 [01:24] <mattym> Kulbara, Are you sure you are logging in with the correct account (email)?
#49 [01:24] <AnthonyTao> Yep, on it.
#50 [01:25] <Kulbara> To be honest, I am not sure. I had to migrate my account a few years back. I think there is some confusion in the system between my old username and new email listed.
#51 [01:26] <mattym> AnthonyTao, We need to give you instructions on what to do with the problematic computer, so you need to rejoin the chat on that machine.
#52 [01:26] <AnthonyTao> Okay
#53 [01:26] <mattym> Kulbara, What is the ingame name?
#54 [01:26] <Kulbara> Kulbara
#55 [01:27] * AnthonyTao [webchat@209.6.107.100] has quit. (Quit: webchat.esper.net)
#56 [01:27] <Kulbara> If that doesn't work, then it's Kulbarah. I apologize if that's really confusing, I'm not sure which the system has me as
#57 [01:28] * AnthonyTao [webchat@209.6.107.100] has joined #minecrafthelp
#58 [01:28] <mattym> Kulbara, And you never changed the name?
#59 [01:28] * AnthonyTao1 [webchat@cpe-24-194-251-214.nycap.res.rr.com] has joined #minecrafthelp
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#61 [01:28] <Kulbara> Never. However, I did change the email associated with the acccount just about 30min ago, in an attempt to login
#62 [01:29] <AnthonyTao1> Hey I'm back
#63 [01:29] <mattym> Kulbara, Well the username API shows it as being changed, so its likely that the account was compromised and stolen.
#64 [01:29] <mattym> ??> Kulbara account/send-email
#65 [01:29] <Absol> Kulbara: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#66 [01:29] <Absol> Kulbara: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#67 [01:29] <mattym> Kulbara, You will need to follow the instructions Absol wrote.
#68 [01:30] <mattym> Kulbara, Also make sure you change the passwords on any emails you have or had associated with the account.
#69 [01:30] <mattym> ??> AnthonyTao1 tools/hjt
#70 [01:30] <Absol> AnthonyTao1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#71 [01:30] <Absol> AnthonyTao1: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#72 [01:32] <Kulbara> Alright, thank you. That's the only thing that makes sense honestly
#73 [01:32] * Kulbara [webchat@cpe-65-30-173-120.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#74 [01:32] <AnthonyTao1> Here is the link: https://paste.ubuntu.com/p/YByWzcp2kw/
#75 [01:34] <mattym> AnthonyTao1, And what is the exact error you get when trying to log in, on both the site and client if they are a different message
#76 [01:35] <AnthonyTao1> On the site the error message is "Invalid email address or password."
#77 [01:36] <AnthonyTao1> on the launcher the error message is "Invalid username or password."
#78 [01:36] <AnthonyTao1> But I've been putting in the correct email/password
#79 [01:36] <mattym> AnthonyTao1, And it works fine on another computer on the same network?
#80 [01:36] <AnthonyTao1> yes
#81 [01:37] <AnthonyTao1> I've tried on my own computer
#82 [01:37] <AnthonyTao1> on 3 different networks
#83 [01:37] <AnthonyTao1> and it fails on all of them
#84 [01:39] * Kulbara [webchat@cpe-65-30-173-120.wi.res.rr.com] has joined #minecrafthelp
#85 [01:40] <mattym> AnthonyTao1, Ok, so if it gets the same issue on multiple networks, that rules out one cause. However im also not seeing anything in the report that is known to cause it.
#86 [01:40] <mattym> AnthonyTao1, Do you have any Antivirus, Firewall, VPN, or Parental Control software installed?
#87 [01:40] <AnthonyTao1> yes I have windows defender
#88 [01:41] <AnthonyTao1> I exempted my minecraft launcher from the firewall
#89 [01:41] <mattym> AnthonyTao1, Windows defender is fine, anything else?
#90 [01:41] <AnthonyTao1> and the login still doesn't work
#91 [01:41] <AnthonyTao1> No I don't have any other firewalls
#92 [01:41] <Kulbara> Hello again. I was just here recently with a question about being unable to play since when I login the launcher states I do not own the game. I however looked up my skin on namemc and I very very strongly believe my account was hacked
#93 [01:42] <mattym> Kulbara, Yeah like I said, probably compromised, you will need to do the previous instructions as only Mojang can fix it.
#94 [01:43] <Kulbara> Oh sorry, I thought maybe if I had the names that the person switched my account to it might change things, but I do understand. Thanks again for your help
#95 [01:43] <mattym> Kulbara, Yeah namemc uses the same username API I checked, which is why I asked if you had changed it.
#96 [01:44] <Kulbara> Ah makes total sense : )
#97 [01:44] <Kulbara> Take care
#98 [01:44] * Kulbara [webchat@cpe-65-30-173-120.wi.res.rr.com] has quit. (Client Quit)
#99 [01:47] <mattym> AnthonyTao1, Are you connecting through another computer, or directly to a modem/router?
#100 [01:47] <AnthonyTao1> directly through a modem/router
#101 [01:50] <mattym> AnthonyTao1, Only possible thing I can see in the log, is a reference to a proxy setting pointing back at the computer itself
#102 [01:50] <AnthonyTao1> ok how would I fix that?
#103 [01:50] <mattym> AnthonyTao1, Not even sure how one would set that. So no idea on how to reverse it.
#104 [01:51] <AnthonyTao1> hmmm
#105 [01:51] <AnthonyTao1> I don't recall doing anything to my computer
#106 [01:51] <AnthonyTao1> or proxy settings
#107 [01:51] <AnthonyTao1> 2 months ago I could log on to minecraft fine
#108 [01:51] <mattym> AnthonyTao1, Also from the info I can find on that setting, it shouldn't effect the launcher
#109 [01:52] <mattym> ??> AnthonyTao1 av/adwcleaner
#110 [01:52] <Absol> AnthonyTao1: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#111 [01:52] <Absol> AnthonyTao1: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#112 [01:52] <mattym> AnthonyTao1, Try the instructions Absol wrote.
#113 [01:52] <mattym> AnthonyTao1, After the restart, check it again
#114 [01:57] * AnthonyTao [webchat@cpe-24-194-251-214.nycap.res.rr.com] has joined #minecrafthelp
#115 [01:57] <AnthonyTao> hello I'm back
#116 [01:57] <AnthonyTao> I ran adwcleaner
#117 [01:58] <mattym> AnthonyTao, Any change to the issue?
#118 [01:58] <AnthonyTao> No change
#119 [02:01] <mattym> AnthonyTao, Yeah, im really not seeing else what else would cause the issue.
#120 [02:02] <AnthonyTao> ok that's fine
#121 [02:02] <AnthonyTao> thank you for your help
#122 [02:50] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#126 [03:30] * MOMO1234 [webchat@94.249.x.29.go.com.jo] has quit. (Client Quit)
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#128 [04:44] * eden [webchat@ip5651a4ac.speed.planet.nl] has joined #minecrafthelp
#129 [04:45] <eden> hello i buy the minecraft windows 10 edition but wanna play it on my mac to
#130 [04:46] <GreyVulpine> Then you'll need to purchase it again
#131 [04:46] <eden> but i didn't now that it was not the java edition
#132 [04:48] <eden> so can you please give me the java edition
#133 [04:50] <eden> hello
#134 [04:51] <eden> is there some one
#135 [05:07] * e_l1997 [~quassel@2a05:2242:143:0:cc52:96ae:d19e:3351] has joined #minecrafthelp
#136 [05:08] * ho3 [webchat@159.65.201.3] has joined #minecrafthelp
#137 [05:09] <ho3> hummm..how to code a mod
#138 [05:09] * ho3 is now known as china_z
#139 [05:14] * china_z [webchat@159.65.201.3] has quit. (Quit: webchat.esper.net)
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#141 [06:20] * Dogswards [webchat@7-55-65-62.dyn.estpak.ee] has joined #minecrafthelp
#142 [06:21] <Dogswards> Hey, sorry for bothering you guys, but I have a small server (only 3 - 4 people), and am having some problems with it. Every once in a while parts of the world will change. For example, what used to be the docks of someone is now an island. Where once there was a backyard of someone else, there now is a really tall natural stone tower. Is there a w
#143 [06:21] <Dogswards> ay to stop this from happening?
#144 [06:22] <Dogswards> If it helps troubleshoot it, I am not running any plugins.
#145 [07:12] * hatobobo_420 [webchat@LFbn-1-17665-231.w86-254.abo.wanadoo.fr] has joined #minecrafthelp
#146 [07:14] <hatobobo_420> i bought this account like a year ago and the conversation on skype with the security question got deleted due to the time , i have the password and the e-mail (i cannot acces to the e-mail, i lost the password) i wanted to know if it was possible to change the e-mail and also the security questions
#147 [07:27] * milo_black [webchat@bband-dyn208.178-40-125.t-com.sk] has joined #minecrafthelp
#148 [07:27] <milo_black> hey
#149 [07:27] * Dogswards [webchat@7-55-65-62.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#150 [07:28] <milo_black> can someone help me with my mc account that i didnt use for like few years and i kinda want to get it back because i have no idea what happened to it
#151 [07:30] * milo_black [webchat@bband-dyn208.178-40-125.t-com.sk] has quit. (Client Quit)
#152 [07:55] * thelounge7 [webchat@cpe-174-102-248-189.wi.res.rr.com] has joined #minecrafthelp
#153 [07:56] * thelounge7 [webchat@cpe-174-102-248-189.wi.res.rr.com] has quit. (Client Quit)
#154 [08:59] * kris [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#155 [09:00] * Webchat_35958 [webchat@ip24-251-205-203.ph.ph.cox.net] has joined #minecrafthelp
#156 [09:01] <Webchat_35958> My minecraft wont start everytime i press play on the lancher it will come up and say not responding
#157 [09:02] <kris> Webchat_35958 did you try opening task manager and killing minecraft?
#158 [09:03] <Webchat_35958> yes i have loged out and uninstalled multiple times
#159 [09:04] <kris> does it say something along the lines of "Java SE Binary is not responding"
#160 [09:04] <Webchat_35958> yes that is exactly what it says
#161 [09:04] <kris> Have you tried uninstalling and reinstalling java?
#162 [09:04] <Webchat_35958> yes
#163 [09:05] * TheLenore [webchat@31.223.143.99] has joined #minecrafthelp
#164 [09:06] <kris> Okay, have you tried clearing java cache (https://java.com/en/download/help/plugin_cache.xml)
#165 [09:06] <TheLenore> Hi, I'm having an issue with my Minecraft Java Edition - whenever I press Windows key to switch to desktop or other window game crashes as soon as I click back on it
#166 [09:07] <Webchat_35958> no i have not i will try that
#167 [09:07] <kris> thank you
#168 [09:07] <kris> okay TheLenore what error do you get
#169 [09:08] <tyteen4a03> ??> Webchat_35958 launcher/crash-log
#170 [09:08] <Absol> Webchat_35958: We need to see your crash log, which is created after a crash.
#171 [09:08] <Absol> Webchat_35958: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#172 [09:09] <TheLenore> Game crash: An unexpected issue occurred and the game has crashed. We're sorry...
#173 [09:09] <tyteen4a03> ??> TheLenore launcher/log
#174 [09:09] <Absol> TheLenore: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#175 [09:09] <TheLenore> It just happened again as I tried to open it
#176 [09:09] <tyteen4a03> uh
#177 [09:09] <tyteen4a03> ??> TheLenore launcher/crash-log
#178 [09:09] <Absol> TheLenore: We need to see your crash log, which is created after a crash.
#179 [09:09] <Absol> TheLenore: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#180 [09:09] <tyteen4a03> TheLenore: follow the instructions here ^
#181 [09:09] * ChopChou [webchat@cpc105228-live33-2-0-cust215.17-2.cable.virginm.net] has joined #minecrafthelp
#182 [09:10] <ChopChou> I can't remember security questions
#183 [09:10] <tyteen4a03> ??> ChopChou account/send-email
#184 [09:10] <Absol> ChopChou: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#185 [09:10] <Absol> ChopChou: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#186 [09:10] <ChopChou> I forgot security questions and I don't know email address password for account
#187 [09:11] <tyteen4a03> ChopChou: follow instructions sent by Absol above ^
#188 [09:11] <ChopChou> ok
#189 [09:11] * ChopChou [webchat@cpc105228-live33-2-0-cust215.17-2.cable.virginm.net] has quit. (Client Quit)
#190 [09:12] <TheLenore> well it just exited everything
#191 [09:12] <TheLenore> guess i need to be quicker
#192 [09:12] <tyteen4a03> ??> TheLenore launcher/crash-log
#193 [09:13] <Absol> TheLenore: We need to see your crash log, which is created after a crash.
#194 [09:13] <Absol> TheLenore: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#195 [09:13] <tyteen4a03> TheLenore: see if anything's there
#196 [09:13] * kris is now known as e
#197 [09:13] * e is now known as kris
#198 [09:14] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#199 [09:14] <TheLenore> https://paste.ubuntu.com/p/bsvFnR73F7/ there we gi
#200 [09:14] <TheLenore> go
#201 [09:14] <tyteen4a03> TheLenore: hm, doesn't say anything
#202 [09:14] <tyteen4a03> ??> TheLenore launcher/log
#203 [09:14] <Absol> TheLenore: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#204 [09:14] <tyteen4a03> TheLenore: try this one ^
#205 [09:15] <TheLenore> https://paste.ubuntu.com/p/bsvFnR73F7/ i used that link
#206 [09:17] <tyteen4a03> ??> TheLenore tools/hjt
#207 [09:17] <Absol> TheLenore: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#208 [09:17] <Absol> TheLenore: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#209 [09:20] <TheLenore> i will be right back, gotta install a windows update, so sorry
#210 [09:20] * TheLenore [webchat@31.223.143.99] has quit. (Quit: webchat.esper.net)
#211 [09:20] <kris> rip
#212 [09:21] * TheLenore [webchat@31.223.143.99] has joined #minecrafthelp
#213 [09:22] <TheLenore> https://paste.ubuntu.com/p/xfBtHtS3ck/ pasted hijack info
#214 [09:24] <TheLenore> i see there's a file missing next to the gfx driver, windows update that decided to show up now it for it, could that be related
#215 [09:25] <tyteen4a03> TheLenore: a second
#216 [09:27] <tyteen4a03> ??> TheLenore win/dxdiag
#217 [09:27] <Absol> TheLenore: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#218 [09:27] * ryan [webchat@5ad04b45.bb.sky.com] has joined #minecrafthelp
#219 [09:28] <ryan> i cant remember my email only my username how can i log on
#220 [09:29] <TheLenore> https://paste.ubuntu.com/p/cWtTNtGRCQ/
#221 [09:29] <CubeTheThird> ryan, you'll have to contact Mojang about this
#222 [09:29] <CubeTheThird> ??> ryan mojang/email
#223 [09:29] <Absol> ryan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#224 [09:29] <Absol> ryan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#225 [09:29] <TheLenore> driver is still downloading
#226 [09:33] * xErdemCicekV3 [webchat@88.233.32.146.dynamic.ttnet.com.tr] has joined #minecrafthelp
#227 [09:33] <xErdemCicekV3> Absol Andrio help me pls :( my account was stolen :( im can't own back
#228 [09:34] <kris> xErdemCicekV3: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#229 [09:35] <hatobobo_420> i bought this account like a year ago and the conversation on skype with the security question got deleted due to the time , i have the password and the e-mail (i cannot acces to the e-mail, i lost the password) i wanted to know if it was possible to change the e-mail and also the security questions
#230 [09:35] <kris> hatobobo_420: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#231 [09:36] <hatobobo_420> do you think it is worth of my time and ill get the account back?
#232 [09:36] <TheLenore> https://paste.ubuntu.com/p/TXzs6YwYjC/ <-- new dxdiag, update finished
#233 [09:36] <CubeTheThird> hatobobo_420, did you buy the account from somebody else?
#234 [09:37] <hatobobo_420> yes
#235 [09:37] <hatobobo_420> i have everything exept the pass for the email and the security question
#236 [09:37] <hatobobo_420> but i did that like 1year ago
#237 [09:37] <kris> TheLenore, have you tried running minecraft after the update
#238 [09:37] <TheLenore> about to
#239 [09:37] <CubeTheThird> hatobobo_420, it's a violation of the EULA to give or resell accounts, so legally speaking you are not the owner of it
#240 [09:37] <hatobobo_420> so the message on skype with all the infos got rid
#241 [09:38] <CubeTheThird> TheLenore, I recommend you reboot after installing the updates
#242 [09:38] <hatobobo_420> then you guys should investigate mcmarket lol
#243 [09:38] <hatobobo_420> if its not "legal"
#244 [09:38] <TheLenore> it works!
#245 [09:38] <kris> TheLenore, great!
#246 [09:38] <TheLenore> i reinstalled my os yesterday, probably what messed it up
#247 [09:38] <TheLenore> sorry for wasting your time guys, thanks so much <3
#248 [09:38] <TheLenore> have a great day ^^
#249 [09:38] <hatobobo_420> you too
#250 [09:38] * TheLenore [webchat@31.223.143.99] has quit. (Quit: webchat.esper.net)
#251 [09:39] <tyteen4a03> CubeTheThird: oops, completely forgot about this place
#252 [09:39] <CubeTheThird> lol
#253 [09:39] <kris> hatobobo_420 it is not "illegal" to resell acounts but its against the EULA so the account is still property of the original owner and they might get banned for violating the eula
#254 [09:40] <hatobobo_420> so i basically got scammed,
#255 [09:40] <hatobobo_420> ?
#256 [09:40] <kris> yes but no
#257 [09:41] <hatobobo_420> what do you mean
#258 [09:41] <kris> When reselling accounts everybody loses because the account will probably be terminated by mojang
#259 [09:41] <hatobobo_420> yea ,but i lost my money off that lmfao
#260 [09:42] <kris> too bad< you shouldve read the eula
#261 [09:42] <tyteen4a03> ??> hatobobo_420 account/send-email
#262 [09:42] <Absol> hatobobo_420: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#263 [09:42] <Absol> hatobobo_420: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#264 [09:42] * xErdemCicekV3 [webchat@88.233.32.146.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#265 [09:42] <tyteen4a03> hatobobo_420: explain your situation, although reselling accounts is against the EULA and Mojang has the right to refuse to help
#266 [09:43] <kris> hatobobb_420 its better not to tell mojang because then theyll know for sure your a rulebreaker
#267 [09:43] <tyteen4a03> kris: they're not known to go after individual users
#268 [09:43] <kris> but if he litterally admits it
#269 [09:43] <tyteen4a03> kris: and?
#270 [09:43] <kris> its as easy as a click of a button to ban him
#271 [09:44] <GreyVulpine> Mojang doesn't care
#272 [09:44] <hatobobo_420> ^^
#273 [09:44] <tyteen4a03> kris: again, Mojang is not known to go after individual users
#274 [09:44] <hatobobo_420> otherwise alts shop will not exist lmao
#275 [09:44] <kris> but legally the eula says so and if its not enforced the eula will be null and void
#276 [09:44] <tyteen4a03> it's against the EULA, sure, but that rule is in place to protect end users from getting scammed by large code resale shops
#277 [09:45] <hatobobo_420> so i can still try to get the account back?
#278 [09:45] <tyteen4a03> kris: there is leeway
#279 [09:45] <tyteen4a03> hatobobo_420: sure, as long as you're aware that they can refuse to help you
#280 [09:45] <kris> thats why bethesda sued mojang for thier use of the word "scrolls" is because bethesda didnt want to but if they didnt then eeveryone could infringe thier rights
#281 [09:45] <hatobobo_420> well , ill take that tiny chance then
#282 [09:45] <GreyVulpine> That's a trademark issue
#283 [09:45] <hatobobo_420> at least i would have try
#284 [09:45] <GreyVulpine> Not an EULA wording issue
#285 [09:46] <kris> i went to law school
#286 [09:46] <GreyVulpine> Then you know the difference
#287 [09:46] <kris> i do but i was using bethesda as an analagy because the save applies with the eula
#288 [09:46] <GreyVulpine> It does not.
#289 [09:46] <kris> the *same
#290 [09:47] <hatobobo_420> tyteen4a03 could you send me what i need to send to mojang ?
#291 [09:48] <tyteen4a03> ??> hatobobo_420 account/send-email
#292 [09:48] <Absol> hatobobo_420: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#293 [09:48] <Absol> hatobobo_420: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#294 [09:48] <tyteen4a03> hatobobo_420: leave Transaction ID blank, and give Mojang as much information as you have
#295 [09:48] <kris> i dont feel like arguing, and i hope hatobobo_420 tells mojang and doesnt get banned so the eula can be nullified
#296 [09:48] <hatobobo_420> ok thanks
#297 [09:48] <kris> boye would i like to violate that null eula
#298 [09:50] <kris> FREE ACCOUNTS FOR ALL FUCKERS FAR AND WIDE, THE EULA IS NULL
#299 [09:50] <Absol> kris: Please keep it civil
#300 [09:50] <GreyVulpine> !kb kris
#301 [09:50] * GreyBot kicked kris from #minecrafthelp (Reason: ris :<Kicks:1568>)
#302 [10:00] <hatobobo_420> i sent the e-mail , imma wait quietly till they answer , thanks for your time/attention , have a nice end of Saturday
#303 [10:00] * hatobobo_420 [webchat@LFbn-1-17665-231.w86-254.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#304 [10:08] * Webchat_61308 [webchat@5ac737d1.bb.sky.com] has joined #minecrafthelp
#305 [10:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#306 [10:08] * Wydix [webchat@131.57.148.77.rev.sfr.net] has joined #minecrafthelp
#307 [10:09] <Wydix> Hi, there are french here?
#308 [10:10] * Wydix [webchat@131.57.148.77.rev.sfr.net] has quit. (Client Quit)
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#310 [10:20] * NoNamer777 [webchat@ip565357ea.direct-adsl.nl] has joined #minecrafthelp
#311 [10:24] <NoNamer777> Hi guys, I'm having a problem with loading Minecraft. Upon loading the main menu, the game stops responding after a fraction of a second. I've tried installing Minecraft with the .msi as well with the .exe. There is also no difference in results when using a 64-bit or 32-bit Java (external/internal.) I'm using a brand new laptop. I can post specs
#312 [10:24] <NoNamer777> when needed
#313 [10:25] <NoNamer777> There is also no error message in the console when it is open.
#314 [10:35] * Webchat_61801 [webchat@93-172-57-254.bb.netvision.net.il] has joined #minecrafthelp
#315 [10:35] * Webchat_61801 [webchat@93-172-57-254.bb.netvision.net.il] has quit. (Client Quit)
#316 [10:35] * majd [webchat@93-172-57-254.bb.netvision.net.il] has joined #minecrafthelp
#317 [10:35] <majd> i cant to play mnecraft whyyyyyyyy
#318 [10:35] <CubeTheThird> NoNamer777, is the issue temporary?
#319 [10:36] <CubeTheThird> majd, what happens when you try?
#320 [10:36] * Hypiro [webchat@cm-84.213.139.108.getinternet.no] has joined #minecrafthelp
#321 [10:36] <NoNamer777> Hi guys, I'm having a problem with loading Minecraft. Upon loading the main menu, the game stops responding after a fraction of a second. I've tried installing Minecraft with the .msi as well with the .exe. There is also no difference in results when using a 64-bit or 32-bit Java (external/internal.) I'm using a brand new laptop. I can post specs
#322 [10:36] <NoNamer777> when needed
#323 [10:36] <NoNamer777> There is also no error message in the console when it is open.
#324 [10:36] <CubeTheThird> NoNamer777, you didn't answer my question
#325 [10:37] <majd> The game crashed whilst initializing game
#326 [10:37] * jb [webchat@97-91-209-241.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#327 [10:37] <Hypiro> i solved my problem myself but thanks anyways
#328 [10:37] * Hypiro [webchat@cm-84.213.139.108.getinternet.no] has quit. (Client Quit)
#329 [10:37] <jb> im having problems with my security questions
#330 [10:37] <NoNamer777> the game stops responding upon loading the main menu
#331 [10:37] <CubeTheThird> jb, what problems?
#332 [10:37] <CubeTheThird> NoNamer777, let's check your graphics drivers
#333 [10:38] <CubeTheThird> ??> NoNamer777 win/dxdiag
#334 [10:38] <Absol> NoNamer777: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#335 [10:38] <jb> i dont know my questions i forgot my password to my email
#336 [10:38] <NoNamer777> graphics drivers are up to date, so is Windows
#337 [10:39] <NoNamer777> @jb just reset your password and then your questions
#338 [10:39] * CordlessJet [webchat@cpc93368-hers8-2-0-cust226.6-3.cable.virginm.net] has joined #minecrafthelp
#339 [10:39] <CubeTheThird> jb, you'll have to contact Mojang about this
#340 [10:39] <jb> how???
#341 [10:39] <CubeTheThird> ??> jb mojang/email
#342 [10:39] <Absol> jb: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#343 [10:39] <Absol> jb: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#344 [10:39] <CubeTheThird> NoNamer777, please follow the instructions Absol gave you
#345 [10:39] <CordlessJet> So for some reason my account is set to one year old, can anyone help me with this?
#346 [10:39] <CordlessJet> My date of birth is literally set to 2016
#347 [10:40] * kobe [webchat@92-110-121-119.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#348 [10:40] <kobe> hello
#349 [10:40] <kobe> i have an isseu
#350 [10:40] <kobe> issue*
#351 [10:40] <CubeTheThird> CordlessJet, you'll have to contact Mojang to correct this
#352 [10:40] <CubeTheThird> ??> CordlessJet mojang/email
#353 [10:40] <Absol> CordlessJet: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#354 [10:40] <Absol> CordlessJet: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#355 [10:40] <CubeTheThird> kobe, what issue?
#356 [10:41] <kobe> my minecraft says: can't find javaersion
#357 [10:41] <kobe> what do i need to do
#358 [10:41] <CubeTheThird> kobe, can you open C:\Program Files (x86)\Minecraft
#359 [10:42] * CordlessJet [webchat@cpc93368-hers8-2-0-cust226.6-3.cable.virginm.net] has quit. (Client Quit)
#360 [10:42] <NoNamer777> https://paste.ubuntu.com/p/srjvbHRZCN/
#361 [10:42] <CubeTheThird> NoNamer777, you didn't paste the full report
#362 [10:43] <NoNamer777> it didnt said to do so, if you wanted that you should have said so :)
#363 [10:43] <jb> i cant reset my pass to google i dont remember the questions
#364 [10:44] <NoNamer777> https://paste.ubuntu.com/p/dBXN4spH5P/
#365 [10:44] * kobe [webchat@92-110-121-119.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#366 [10:44] <CubeTheThird> jb, again, contact Mojang about the issue
#367 [10:44] <CubeTheThird> ??> jb mojang/email
#368 [10:44] <Absol> jb: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#369 [10:44] <Absol> jb: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#370 [10:45] <CubeTheThird> NoNamer777, my guess would be that the game is trying to run off your integrated intel graphics, instead of your discrete nvidia chip
#371 [10:45] <NoNamer777> aha, I can try looking into that, thanks!
#372 [10:45] <NoNamer777> gtg
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#375 [10:46] * NoNamer777 [webchat@ip565357ea.direct-adsl.nl] has left #minecrafthelp
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#377 [11:13] * awings36 [webchat@c-98-211-127-219.hsd1.de.comcast.net] has joined #minecrafthelp
#378 [11:15] <awings36> i want to play the pre released version but it says by downloading it, it can mess up your previous worlds.. to please backup and/or run them in a different folder from your main worlds.
#379 [11:15] <awings36> Can anyone explain how to do this
#380 [11:16] <awings36> i am playing on windows 10
#381 [11:37] * HerrBandana [webchat@ip-88-207-160-131.dyn.luxdsl.pt.lu] has joined #minecrafthelp
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#383 [11:38] * HerrBandana [webchat@ip-88-207-160-131.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#384 [11:41] <HerrBandana> Hi i played minecraft a year ago and now i fortgot my account informations. I just know my username and maybe i was registered on one or two emails but dont know the Password anymore. wanted to reset it but i couldnt login after that reset with the new Password. can you help me to get my account back?
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#386 [11:53] * maxdewys [webchat@vxc59-3-78-215-154-12.fbx.proxad.net] has joined #minecrafthelp
#387 [11:55] <maxdewys> hello i'm french and i write french i hope you understand and can help me..
#388 [11:58] * Lux [webchat@47-220-163-187.pfvlcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#389 [11:59] <Lux> hey so my game won't launch? win 10 java, 1.12.0, .1, .2. i had to restart my computer while it was running, and now it won't let me launch it. i tried repairing it and uninstalling + reinstalling, turning my computer off and on again, and trying different versions. it technically launches, but then it freezes up and won't load.
#390 [12:02] <maxdewys> bonjour, cela fait plusieurs année que je n'es pas jouer à minecraft mais voila aujourd'hui j'aimerais y rejouer, j'avais acheter minecraft et la en voulant me connecter pour telecharger minecraft il me dit que mon adresse e-mail ou mot de passe est invalide je suis allez sur mojang pour vérifier que mon ancien compte soit bien migré et effectiveme
#391 [12:02] <maxdewys> nt les informations que j'ai rentré et qui se sont avérer bonne pour la migration m'indique que mon compte a déja était migrer sauf que il m'es impossible de me connecter ni sur mojang ni sur minecraft..
#392 [12:04] <maxdewys> hello, it's been several years that I'm not playing minecraft but here today I'd like to replay it, I'd buy minecraft and wanting to connect me to download minecraft he tells me that my email address or password is invalid i am going to mojang to check that my old account is well migrated and actually the information that I got back and which turne
#393 [12:04] <maxdewys> d out to be good for the migration tells me that my account has already been migrated except that it I can not connect to mojang or minecraft
#394 [12:10] * maxdewys [webchat@vxc59-3-78-215-154-12.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#395 [12:35] * joon0009 [webchat@ip185-125-223-10.ip.asom-net.dk] has joined #minecrafthelp
#396 [12:36] <joon0009> My account is older, therefore you log in with usename. And I think someone have changed the email address to my account
#397 [12:37] <joon0009> the email I used to buy the account is Joonasmikko123@gmail.com
#398 [12:37] <joon0009> and the username is joon0009
#399 [12:42] * bildramer [~bildramer@p200300ED83C89600516232434416C6BC.dip0.t-ipconnect.de] has quit. (Ping timeout: 194 seconds)
#400 [13:03] * hardtweijn [webchat@x4db29b40.dyn.telefonica.de] has joined #minecrafthelp
#401 [13:04] <hardtweijn> my launcher is opened but i see nothing. the window is all black. i can only click on links randomly that i cant see
#402 [13:04] <mattym> ??> hardtweijn win/dxdiag
#403 [13:04] <Absol> hardtweijn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#404 [13:12] <hardtweijn> https://paste.ubuntu.com/p/pXPwJPJh4b/
#405 [13:15] <mattym> hardtweijn, Download and Install the file from this page https://www.geforce.com/drivers/results/132841
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#412 [15:38] <ifjordingen> doesnt have anything....
#413 [15:38] <ifjordingen> like those programs!
#414 [15:39] <ifjordingen> Unable to save download. equip_chain4.ogg
#415 [15:40] <mattym> ??> ifjordingen tools/hjt
#416 [15:40] <Absol> ifjordingen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#417 [15:40] <Absol> ifjordingen: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#418 [15:42] <ifjordingen> https://paste.ubuntu.com/p/C26Mkk98Cr/
#419 [15:43] <mattym> ??> ifjordingen av/adwcleaner
#420 [15:43] <Absol> ifjordingen: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#421 [15:43] <Absol> ifjordingen: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#422 [15:43] <mattym> ifjordingen, After doing the instructions Absol wrote and restarting, try reloading the game.
#423 [15:44] <ifjordingen> oki thanks
#424 [15:48] * ifjordingen [webchat@77.16.67.252.tmi.telenormobil.no] has quit. (Quit: webchat.esper.net)
#425 [15:48] * Lalle [webchat@188.114.173.17] has joined #minecrafthelp
#426 [15:49] <Lalle> hey my problem is that i started playing minecraft agian after some time but i ran into a problem when i tried to start a world where it just crashed when the world started and i have no idea why
#427 [15:50] <mattym> ??> Lalle launcher/log
#428 [15:50] <Absol> Lalle: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#429 [15:51] <Lalle> okay thanks :D
#430 [15:57] <Lalle> https://paste.ubuntu.com/p/Wk9FVSsyrJ/
#431 [15:58] <mattym> Lalle, We do not support the snapshots/betas
#432 [15:59] <Lalle> okay well its the same problem with the normal updates give me a second :D
#433 [16:01] <Lalle> https://paste.ubuntu.com/p/kC6RywYG66/
#434 [16:02] <mattym> ??> Lalle win/reinst
#435 [16:02] <Absol> Lalle: You may need to reinstall the locally installed files that Minecraft puts into place.
#436 [16:02] <Absol> Lalle: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#439 [16:03] <Lalle> thanks alot :D have a nice day
#440 [16:08] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#441 [16:30] * Chris [webchat@c-98-202-170-60.hsd1.ut.comcast.net] has joined #minecrafthelp
#442 [16:30] <Chris> What's the regular support number for Minecraft from Microsoft?
#443 [18:06] * nick [webchat@ip-199-59-196-198.cust.broadwave.com] has joined #minecrafthelp
#444 [18:07] <nick> hello?
#445 [18:07] * nick is now known as Guest13990
#446 [18:08] <Guest13990> my minecraft game got rid of all my servers even the ones i was staff on is there a way you can help
#447 [18:08] <mattym> Guest13990, Re-add them
#448 [18:09] <Guest13990> that is the promblem i dont know the one i am staff in and i cant find it and have no way to conntact the owner
#449 [18:11] <Guest13990> hello
#450 [18:11] <mattym> Guest13990, There is nothing anyone can do for you if you forgot the server info.
#451 [18:11] <Guest13990> there is no way you can look through the info
#452 [18:12] <CubeTheThird> I mean.. you could try going through your logs
#453 [18:12] <CubeTheThird> but you'd have to do that yourself
#454 [18:12] <Guest13990> mmmmmmmm
#455 [18:12] <mattym> Guest13990, That info is only on your PC, no where else.
#456 [18:12] <Guest13990> where do ni see that
#457 [18:12] <CubeTheThird> can you open the .minecraft folder?
#458 [18:13] <Guest13990> ya one sec
#459 [18:14] <Guest13990> ok i have it open
#460 [18:14] <CubeTheThird> there you should see a file called launcher_log
#461 [18:14] <CubeTheThird> there may also be zip files with older logs
#462 [18:15] <Guest13990> i see one that says logs
#463 [18:15] <CubeTheThird> yup it'd be that
#464 [18:17] <Guest13990> ok i found it
#465 [18:18] <Guest13990> thank you son much
#466 [18:18] <CubeTheThird> in them you'd find "connecting to <server>"
#467 [18:18] <CubeTheThird> ah good
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#471 [18:19] <globoy> helo
#472 [18:19] <globoy> i dont remember my username i used for my mojang account for minecraft
#473 [18:20] <globoy> and i need it to reset my password
#474 [18:20] <CubeTheThird> globoy, by username do you mean the email address with it?
#475 [18:20] * xXMatty46Xx [webchat@host10-255-dynamic.117-80-r.retail.telecomitalia.it] has joined #minecrafthelp
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#477 [18:23] <xXMatty46Xx> Hello, I'm Italian, my account was hacked, my nickname was xXMatty46Xx and the email: xxmatty02xx@libero.it, today I tried to access, but says that the email or password are wrong, I tried to change password making me send the email from the mojang to the email: xxmatty02xx@libero.it, but I do not receive anything, I'm desperate ... I do not know h
#478 [18:23] <xXMatty46Xx> ow to do it, I can not access my purchased account anymore,
#479 [18:23] <tyteen4a03> ??> xXMatty46Xx account/send-email
#480 [18:23] <Absol> xXMatty46Xx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#481 [18:23] <Absol> xXMatty46Xx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#482 [18:25] <xXMatty46Xx> help me guys
#483 [18:25] <CubeTheThird> xXMatty46Xx, please follow the instructions Absol gave you to contact Mojang
#484 [18:46] * Hometv [webchat@67.142.113.83] has joined #minecrafthelp
#485 [18:48] <Hometv> So, I bought Minecraft Windows 10 Edition a while ago. I was looking at the java edition and it said pay $26 or so. I was wondering if there was anyway I could get java edition for getting the windows 10 version.
#486 [18:49] <mattym> Hometv, You cannot.
#487 [18:49] <tyteen4a03> Hometv: nope; only works the other way round
#488 [18:49] <Hometv> oh well.
#489 [18:49] <Hometv> i guess ill just buy it
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#491 [19:07] * Jacob [webchat@108.222.62.16] has joined #minecrafthelp
#492 [19:08] <Jacob> Hi?
#493 [19:10] <Jacob> When i try to launch minecraft i get a message saying "Unable to save download." how would I go about fixing this issue?
#494 [19:10] * Feigned_Ignis426 [webchat@cpe-101-189-18-215.vb04.vic.asp.telstra.net] has joined #minecrafthelp
#495 [19:12] * maddygrace [webchat@ip68-14-128-245.ri.ri.cox.net] has joined #minecrafthelp
#496 [19:12] <maddygrace> hello
#497 [19:12] <Jacob> hi
#498 [19:12] <maddygrace> Whenever I click play it says unable to download
#499 [19:12] <Feigned_Ignis426> So i went on to MC Forum for some help with an error code and i was redirected here. the person who helped me said that the IT guys i sent my laptop in for repairs forgot to install graphics drivers. I've gone through the Pixel Format not Accelerated forum and its led me here
#500 [19:13] * Dogswards [webchat@7-55-65-62.dyn.estpak.ee] has joined #minecrafthelp
#501 [19:14] <Feigned_Ignis426> and ive got a URL with the DirectX Diagnostic https://paste.ubuntu.com/p/WDxQ9HJPRF/
#502 [19:15] <Dogswards> Hey, sorry for bothering you guys, but I've ran into an issue. I have a server (1.12.2, no mods, no plugins, hosted by a company), and every once in a while the world just gets messed up. Like a bit of the world will become different, such as a natural stone tower appearing where once we had a farm, or a boat becoming encapsuled in a new island. I
#503 [19:15] <Dogswards> tried resetting everything, and creating an new world, but the problem persists. Does anyone know how to fix that?
#504 [19:16] <mattym> Dogswards, Speak with your host, sounds like a corruption issue.
#505 [19:16] <mattym> Feigned_Ignis426, Download and Install the most recently dated Radeon Software from this page https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#506 [19:17] <Dogswards> Ok, will do. Thanks for the help!
#507 [19:17] <Feigned_Ignis426> Will do, thanks!
#508 [19:18] <Jacob> Mine too maddy
#509 [19:18] <Jacob> but no ones helping
#510 [19:19] <mattym> Thats cause you didnt bother to read the message you got when entering that deals directly with that issue,
#511 [19:20] <Jacob> well i wasnt sure who you were talking to
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#513 [19:27] <Feigned_Ignis426> so ive downloaded and installed Radeon Softare, what now?
#514 [19:28] <mattym> Feigned_Ignis426, Did you follow all the instructions the installer had, did it say it was complete?
#515 [19:30] <Feigned_Ignis426> its just doing an express install whcih is nearly complete
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#522 [20:37] <Jacob> My minecraft is telling me "Unable to save download. open4.ogg" and idk what to do... i need help
#523 [20:39] * Toxic [webchat@47.184.131.185] has joined #minecrafthelp
#524 [20:41] <Jacob> and i dont have the "ByteFence." thing
#525 [20:42] * Toxic [webchat@47.184.131.185] has quit. (Client Quit)
#526 [20:43] <mattym> ??> Jacob tools/hjt
#527 [20:43] <Absol> Jacob: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#528 [20:43] <Absol> Jacob: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#529 [20:44] * neb [webchat@cpe-67-240-111-170.nycap.res.rr.com] has joined #minecrafthelp
#530 [20:44] <neb> hello?
#531 [20:44] <Jacob> will do
#532 [20:44] <Jacob> thank you
#533 [20:47] <neb> i was wondering if anyone knew what the best version of mc would be to start on if you havent played since 1.8
#534 [20:49] <Jacob> Absol i did it, what now?
#535 [20:49] <neb> i was wondering if anyone knew what the best version of mc would be to start on if you havent played since 1.8
#536 [20:49] <mattym> Jacob, We need the link.
#537 [20:49] <mattym> neb, The current version.
#538 [20:50] <Jacob> who do i give it to?
#539 [20:50] <mattym> Jacob, The chat
#540 [20:51] <Jacob> https://paste.ubuntu.com/p/mkV8QZ5cfx/
#541 [20:52] <mattym> ??> Jacob av/adwcleaner
#542 [20:52] <Absol> Jacob: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#543 [20:52] <Absol> Jacob: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#544 [20:52] <mattym> Jacob, Do the instructions from Absol, after the restart try loading the game again
#545 [20:54] <Jacob> can i trust this stuff?
#546 [20:54] <mattym> Jacob, Yes
#547 [20:54] <Jacob> how do i know
#548 [20:56] <Jacob> ??
#549 [20:56] <Jacob> ?
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#552 [21:06] * Jacob [webchat@108.222.62.16] has joined #minecrafthelp
#553 [21:06] <Jacob> ok im back
#554 [21:06] <Jacob> still didnt work
#555 [21:08] <mattym> Jacob, Are you on a home internet connection?
#556 [21:08] <Jacob> why does that matter?
#557 [21:09] <mattym> Jacob, You could be on a network that is blocking traffic.
#558 [21:09] <CubeTheThird> Jacob, sometimes public networks block certain types of downloads
#559 [21:09] <Jacob> im wired to my router
#560 [21:10] <CubeTheThird> Jacob, and you're specifically still getting failed to download messages?
#561 [21:10] <Jacob> yes i am
#562 [21:11] <CubeTheThird> ??> Jacob launcher/log
#563 [21:11] <Absol> Jacob: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#564 [21:11] <CubeTheThird> Jacob, when you follow that, make sure you also press the infos button on the log window
#565 [21:12] <Jacob> ok ill try that
#566 [21:15] <Jacob> ok so
#567 [21:15] <Jacob> i have one highlighted red
#568 [21:15] <Jacob> and it says"Unable to download http://resources.download.minecraft.net/f7/f756c39f4ca9565c359a66d33b5a4f9d886e5479 to C:/Users\jacob\AppData\Roaming\.minecraft\assets\objects\f7/f756c39f4ca9565c359a66d33b5a4f9d886e5479"
#569 [21:15] <CubeTheThird> Jacob, just copy everything as per the instructions
#570 [21:15] <Jacob> that help?
#571 [21:15] <Jacob> ok
#572 [21:17] <Jacob> https://paste.ubuntu.com/p/XV3sNzcvRd/
#573 [21:17] <Jacob> There ya go
#574 [21:17] <Jacob> I appreciate y'all helping me
#575 [21:17] <CubeTheThird> Jacob, hmm. it might be an issue saving the files to the destination
#576 [21:17] <CubeTheThird> Jacob, can you go to the .minecraft folder?
#577 [21:18] <Jacob> yes
#578 [21:18] <CubeTheThird> Jacob, ok. close the launcher, then rename the folder to something like .minecraftOld
#579 [21:18] <Jacob> ok
#580 [21:20] <Jacob> i go to "This PC" right?
#581 [21:20] <CubeTheThird> ??> Jacob win/.minecraft
#582 [21:20] <Absol> Jacob: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#583 [21:20] <Jacob> ok
#584 [21:21] <Jacob> it doesnt let me rename it
#585 [21:21] <Jacob> it tells me must must type file name
#586 [21:22] <CubeTheThird> Jacob, hmm that would explain it. Are you able to delete it?
#587 [21:22] <Jacob> should i try?
#588 [21:22] <CubeTheThird> Jacob, before that, do you have anything that needs to be backed up, such as save files?
#589 [21:23] <Jacob> nope
#590 [21:23] <CubeTheThird> Jacob, ok then try deleting it
#591 [21:23] <Jacob> it doesnt do anything
#592 [21:23] <Jacob> just acts like i didnt even do it
#593 [21:24] <CubeTheThird> Jacob, hmm we'll have to manually do it then. Shift+ right-click on the background of the folder, and choose "Open Powershell window here"
#594 [21:25] <Jacob> that option doesnt show
#595 [21:25] <CubeTheThird> Jacob, really? does it say Open Command Window ?
#596 [21:25] <Jacob> yes
#597 [21:25] <CubeTheThird> Jacob, ah ok do that instead
#598 [21:26] <Jacob> okay done
#599 [21:26] <Jacob> it takes me to a black box
#600 [21:26] <Jacob> what now
#601 [21:26] <CubeTheThird> Jacob, perfect. One sec lemme find the right command
#602 [21:26] <Jacob> okay
#603 [21:27] <Jacob> again i appreciate the help man.. its a pain lol
#604 [21:27] <CubeTheThird> no problem :3
#605 [21:27] <CubeTheThird> Jacob, ok try running this command: rmdir /S .minecraft
#606 [21:28] <Jacob> it was working fine earlier but started doing this randomly
#607 [21:28] <Jacob> ok
#608 [21:28] <CubeTheThird> Jacob, if it worked the folder will be deleted
#609 [21:28] <Jacob> just C and P?
#610 [21:29] <CubeTheThird> Jacob, sure
#611 [21:29] <Jacob> do i delete anything else?
#612 [21:30] <CubeTheThird> Jacob, no. should just be that one folder
#613 [21:30] <CubeTheThird> Jacob, if it's gone, open the game launcher and try again
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#615 [21:31] <Jacob> it said :"system cannot find the file specified
#616 [21:31] <Jacob> did i do it wrong?
#617 [21:31] <CubeTheThird> Jacob, hmm. did you open the cmd window inside the .minecraft folder, or outside it? I just want to make sure it's looking at the right place
#618 [21:31] <Jacob> OUT
#619 [21:32] <CubeTheThird> Jacob, what does it say when you run this: dir
#620 [21:33] <Jacob> a lot of random stuff
#621 [21:33] <Jacob> cant type it all
#622 [21:33] <CubeTheThird> Jacob, it should list everything in the current folder. Can you give me an example of something that it said?
#623 [21:34] * semilloman [webchat@dsl-187-205-129-87-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#624 [21:34] <semilloman> Hello
#625 [21:34] <CubeTheThird> hello semilloman
#626 [21:35] <semilloman> I have a problem
#627 [21:35] <Jacob> C:\Users\jacob\AppData\Roaming\.minecraft>dir
#628 [21:35] <CubeTheThird> semilloman, which is?
#629 [21:35] <Jacob> Volume in drive C
#630 [21:35] <Jacob> 06/16/2018 07:11 PM <DIR> .
#631 [21:35] <Jacob> 06/16/2018 07:11 PM <DIR>
#632 [21:35] <CubeTheThird> Jacob, ah ok. Looks like it opened inside the folder. run: cd ..
#633 [21:36] * eduardo_ec5 [webchat@181-200-129-37.bam.movistar.cl] has joined #minecrafthelp
#634 [21:36] <CubeTheThird> Jacob, after that, try doing this again: rmdir /S .minecraft
#635 [21:36] <eduardo_ec5> ok
#636 [21:36] * eduardo_ec5 [webchat@181-200-129-37.bam.movistar.cl] has quit. (Client Quit)
#637 [21:36] <semilloman> Okay, My minecraft java edition account is all right but
#638 [21:36] <semilloman> The version of windows 10 when trying to download it (free) says that the code was already used and I have never used it
#639 [21:37] <Jacob> .minecraft\assets\objects\5b - The directory is not empty.
#640 [21:37] <Jacob> says that alot
#641 [21:37] <Jacob> CubeTheThird
#642 [21:37] <CubeTheThird> Jacob, hmm ok one sec
#643 [21:37] <Jacob> ok
#644 [21:38] <CubeTheThird> semilloman, ok. Are you currently logged into the windows store using the same account that you used to login to windows?
#645 [21:38] <semilloman> Yes
#646 [21:40] <CubeTheThird> Jacob, try running this one instead: rd /s /q .minecraft
#647 [21:40] <Jacob> will do
#648 [21:40] <CubeTheThird> semilloman, can I assume then that it doesn't show Minecraft on the windows store as something you already own?
#649 [21:40] <Jacob> same thing happens
#650 [21:41] <CubeTheThird> Jacob, hmm something odd going on there
#651 [21:42] <semilloman> No, It says the option to buy, when I put my code for canejo of the page of mojang says that it was already used
#652 [21:42] <CubeTheThird> Jacob, looks like there might be issues on the filesystem. Lets try running a repair command. First I'll need you to open a new cmd window as administrator
#653 [21:42] <CubeTheThird> ??> Jacob win/cmd/admin
#654 [21:42] <Absol> Jacob: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#655 [21:42] <CubeTheThird> semilloman, and you bought your account directly from minecraft.net correct?
#656 [21:43] <Jacob> where do i put that at?
#657 [21:43] <semilloman> Yes
#658 [21:43] <Jacob> Absol
#659 [21:43] <CubeTheThird> Jacob, just do what Absol said
#660 [21:43] <CubeTheThird> Jacob, in the start menu>?
#661 [21:43] <Jacob> in mc?
#662 [21:43] <CubeTheThird> Jacob, no.. on your pc. Like.. the menu brought up when you press the windows (flag) key?
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#664 [21:44] <Jacob> oh oh oh ok ok sorry lol
#665 [21:44] <CubeTheThird> semilloman, hmm. Only option I can think of then is to contact Xbox support about this. They might be able to tell you where the key got redeemed, or something like that
#666 [21:45] <Jacob> Absol nothing comes up
#667 [21:46] <semilloman> Can you help me in that?
#668 [21:46] <Jacob> do i do ctrl+R
#669 [21:46] <Jacob> Absol
#670 [21:46] <CubeTheThird> Jacob, you can do that, and put cmd in the box. Just press ctrl + shift + enter to open it as admin
#671 [21:46] <CubeTheThird> Jacob, and Absol is a robot
#672 [21:47] <CubeTheThird> semilloman, sorry no. This chatroom is run by community volunteers. We don't work for Microsoft nor Mojang here
#673 [21:47] <Jacob> he is??
#674 [21:47] <Jacob> wow
#675 [21:47] <semilloman> Thanks, no problem
#676 [21:47] <semilloman> Thanks for the help
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#678 [21:49] <Jacob> what do i do when i put the command in?
#679 [21:49] <CubeTheThird> Jacob, you have a new cmd window open?
#680 [21:49] <Jacob> yesh
#681 [21:49] <CubeTheThird> Jacob, ok run this: sfc /scannow
#682 [21:50] <Jacob> it says You must be an administrator running a console session in order to
#683 [21:50] <Jacob> use the sfc utility.
#684 [21:50] <CubeTheThird> Jacob, hmm so it didn't open as admin.
#685 [21:50] <Jacob> i can try again
#686 [21:50] <CubeTheThird> Jacob, in the run window, make sure you press ctrl + shift + enter
#687 [21:50] <Jacob> do i do it when the cmd opens?
#688 [21:51] <Jacob> ok
#689 [21:51] <Jacob> nothing happens when i do that
#690 [21:52] <Jacob> and i try to run the comand again and it says the same thing
#691 [21:52] <CubeTheThird> Jacob, what version of windows are you on?
#692 [21:53] <Jacob> CubeTheThird 10
#693 [21:53] <CubeTheThird> Jacob, hmm. try pressing Win + X. That should bring up a list of developer tools, one option being to open a Command Window (Admin)
#694 [21:55] <Jacob> 2 come up one as just Command prompt and the other Command prompt admin
#695 [21:55] <Jacob> which one
#696 [21:55] <CubeTheThird> Jacob, yup do the admin one
#697 [21:55] <Jacob> ok opend a new cmd
#698 [21:56] <CubeTheThird> Jacob, ok. now do: sfc /scannow
#699 [21:56] <Jacob> scanning now
#700 [21:56] <Jacob> what do i do when its done?
#701 [21:57] <CubeTheThird> Jacob, with any luck, it should help fix the issues that folder is having. Won't know until it finishes though
#702 [21:57] <Jacob> okay
#703 [21:58] <Jacob> thank you again
#704 [21:58] <CubeTheThird> :3
#705 [21:58] <Jacob> if we cant fix it then idk what else to do because we're trying everyting
#706 [21:59] <Jacob> do you think making a new profile will help?
#707 [22:00] <Jacob> CubeTheThird
#708 [22:00] <CubeTheThird> Jacob, in minecraft or windows?
#709 [22:00] <Jacob> mc
#710 [22:00] <Jacob> CubeTheThird
#711 [22:01] <CubeTheThird> Jacob, hmm you could try, and change the game directory. Can't guarantee it will work though since I believe it uses some files from the original folder
#712 [22:02] <Jacob> because i had to get rid of chromium which is a virus
#713 [22:02] <Jacob> do u think that choulda caused it?
#714 [22:02] <Jacob> CubeTheThird
#715 [22:06] <CubeTheThird> Jacob, hmm. it's definitely possible a virus could be messing with it. Once that scan is done I'll have you do a malware scan too
#716 [22:06] <CubeTheThird> ??> Jacob av/adwcleaner
#717 [22:06] <Absol> Jacob: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#718 [22:06] <Absol> Jacob: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#719 [22:07] <Jacob> ok CubeTheThird
#720 [22:09] <Jacob> ok it finished
#721 [22:09] <Jacob> CubeTheThird
#722 [22:10] <CubeTheThird> Jacob, ok. now do the malware scan
#723 [22:10] <Jacob> Windows Resource Protection found corrupt files and successfully repaired
#724 [22:10] <Jacob> them. Details are included in the CBS. stuff like that
#725 [22:10] <Jacob> i did one ealier
#726 [22:10] <Jacob> earlier
#727 [22:10] <Jacob> CubeTheThird
#728 [22:10] <CubeTheThird> Jacob, oh! that's good. oh you already did the scan with that? See if you can delete the folder now
#729 [22:11] <Jacob> the one that absol said
#730 [22:11] <CubeTheThird> Jacob, ok. See if you can rename or delete the .minecraft folder now
#731 [22:12] <Jacob> tried and still wont do it
#732 [22:12] <Jacob> CubeTheThird
#733 [22:12] <CubeTheThird> Jacob, hmm ok. I'll have you run a scan with a different tool
#734 [22:12] <CubeTheThird> ??> Jacob av/malwarebytes
#735 [22:12] <Absol> Jacob: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#736 [22:12] <Absol> Jacob: Download it here: https://www.malwarebytes.org/
#737 [22:12] <Absol> Jacob: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#738 [22:13] <Jacob> ok
#739 [22:14] <Jacob> well the box also said "The system file repair changes will take effect after the next reboot.
#740 [22:14] <CubeTheThird> Jacob, ah.. you should reboot then (sorry I'm not super familiar with it since I don't normally use Windows)
#741 [22:14] <Jacob> CubeTheThird
#742 [22:14] <Jacob> ok ill try it and what do i do after i do?
#743 [22:15] <CubeTheThird> Jacob, after rebooting, try renaming the folder again. If it still doesn't work come back here
#744 [22:15] <Jacob> ok
#745 [22:19] * Jacob [webchat@108.222.62.16] has joined #minecrafthelp
#746 [22:19] <Jacob> CubeTheThird im back and didnt work
#747 [22:19] <CubeTheThird> Jacob, hmm ok let's do the other scan
#748 [22:19] <CubeTheThird> ??> Jacob av/malwarebytes
#749 [22:19] <Absol> Jacob: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#750 [22:19] <Absol> Jacob: Download it here: https://www.malwarebytes.org/
#751 [22:19] <Absol> Jacob: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#752 [22:20] <Jacob> ok ill try
#753 [22:23] <Jacob> ok its done
#754 [22:23] <Jacob> what now
#755 [22:23] <Jacob> CubeTheThird
#756 [22:24] <CubeTheThird> Jacob, what the scan finished already?
#757 [22:24] <Jacob> yes
#758 [22:25] <Jacob> CubeTheThird
#759 [22:25] <CubeTheThird> Jacob, wow.. that was fast. Did it say it found anything?
#760 [22:25] <Jacob> yeah alot
#761 [22:25] <CubeTheThird> Jacob, oh good. Assuming it removed all that stuff, reboot and try again
#762 [22:25] <CubeTheThird> brb
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#765 [22:33] <Jacob> CubeTheThird back
#766 [22:33] <CubeTheThird> Jacob, any luck?\
#767 [22:33] <Jacob> so it let me name it but it said i had to name it a file name
#768 [22:33] <CubeTheThird> Jacob, can you delete it?
#769 [22:33] <Jacob> so i just did Minecraft and it worked
#770 [22:33] <Jacob> ill try
#771 [22:34] <CubeTheThird> oh?
#772 [22:34] <CubeTheThird> The game works??
#773 [22:34] <Jacob> no i didnt try
#774 [22:34] <Jacob> should i
#775 [22:34] <CubeTheThird> ah ok
#776 [22:35] <Jacob> wont let me dlt it
#777 [22:35] <CubeTheThird> Jacob, hmm ok. Well if you were able to rename it, that should be good enough. Try the game again
#778 [22:36] <Jacob> It works!!!!
#779 [22:36] <CubeTheThird> Awesome!!
#780 [22:36] <Jacob> THANK YOU SO MUCH MAN
#781 [22:36] <CubeTheThird> No problem :3
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#784 [22:39] <Jacob> CubeTheThird Back
#785 [22:39] <CubeTheThird> oh oh?
#786 [22:39] <Jacob> Its casing now...
#787 [22:39] <CubeTheThird> Jacob, do you get a crash report?
#788 [22:39] <Jacob> yeah
#789 [22:39] <CubeTheThird> Jacob, copy it onto http://paste.ubuntu.com and give the URL here.
#790 [22:40] <Jacob> what do i do with that
#791 [22:41] <CubeTheThird> Jacob, the pasting website..?
#792 [22:41] <Jacob> yeah
#793 [22:41] <CubeTheThird> Jacob, ya, copy the crash report and paste it there
#794 [22:41] <Jacob> oh ok
#795 [22:42] <Jacob> https://paste.ubuntu.com/p/vS66hjxbKP/
#796 [22:42] <CubeTheThird> ok
#797 [22:42] <CubeTheThird> ??> Jacob win/dxdiag
#798 [22:42] <Absol> Jacob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#799 [22:46] <Jacob> https://paste.ubuntu.com/p/54nY3xWBbj/
#800 [22:46] <Jacob> CubeTheThird
#801 [22:48] <CubeTheThird> Jacob, one moment
#802 [22:48] <Jacob> take your time
#803 [22:48] <Jacob> CubeTheThird
#804 [22:49] <CubeTheThird> Jacob, ok download and install http://www.nvidia.com/download/driverResults.aspx/134855/en-us
#805 [22:49] <Jacob> whats that
#806 [22:49] <CubeTheThird> Jacob, it's an update your your nvidia graphics drivers
#807 [22:49] <Jacob> oh is that the problem?
#808 [22:50] <CubeTheThird> Jacob, yup. Normally that crash is because you need to update them
#809 [22:50] <Jacob> oh okay
#810 [22:50] <Jacob> hopefully this worls
#811 [22:50] <Jacob> works
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#813 [22:53] <Jacob> after its done do i just try again? CubeTheThird
#814 [22:53] <CubeTheThird> Jacob, ya after it finishes installing you can try again. You might need to reboot first though
#815 [22:53] <Jacob> ok ill do that, wont hurt to. CubeTheThird
#816 [22:54] <LittleCatOwO> i have some problems when opening minecraft.This is my DxDiag report: https://paste.ubuntu.com/p/t5fqNVb72N/ .Please help me.
#817 [22:54] <CubeTheThird> LittleCatOwO, ok one moment
#818 [22:56] <CubeTheThird> LittleCatOwO, ok download and install catalyst software: https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
#819 [22:56] <LittleCatOwO> thx
#820 [23:00] <Jacob> ok so its done installing
#821 [23:00] <Jacob> just restart now? CubeTheThird
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#823 [23:01] <CubeTheThird> Jacob, yup sure
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#825 [23:02] <Jacob> ok
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#829 [23:08] <Jacob> CubeTheThird back
#830 [23:08] <Jacob> works perfect
#831 [23:08] <CubeTheThird> Jacob, awesome
#832 [23:08] <Jacob> Thank you so much
#833 [23:08] <CubeTheThird> no problem! have fun~
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#841 [23:52] <Aviamund> Hey, i'm having issues with the cs_cz.lang file
#842 [23:52] <Aviamund> it keeps telling me that it faile to download