#1 [00:11] * crkm09 [webchat@fctnnbsc38w-142-68-70-78.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#2 [00:12] <crkm09> Hey, so my minecraft isn't working. It's telling me that my asset index is corrupt. Is there any chance that anyone can tell me what's going on here?
#3 [00:56] * somwildboi [webchat@S0106ac202e1a83c3.vc.shawcable.net] has joined #minecrafthelp
#4 [00:57] <somwildboi> When i try to log in to my account on minecraft.net it says oops an error prevented your request and i know both the email and password are correct
#5 [00:57] <mattym> ??> somwildboi tools/hjt
#6 [00:57] <Absol> somwildboi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#7 [00:57] <Absol> somwildboi: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#14 [03:45] * Ronja [webchat@dhcp-5-186-121-133.cgn.ip.fibianet.dk] has joined #minecrafthelp
#15 [03:46] <Ronja> I can't start my minecraft?
#16 [03:46] <Ronja> When i press play it just says fail..?
#17 [05:09] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#18 [05:18] * Boris [webchat@pptp-212-201-70-210.pptp.stw-bonn.de] has joined #minecrafthelp
#19 [05:18] <Boris> hey.
#20 [05:20] <Boris> I'm not a kid anymore by now :D about well like 8 or more years ago I got Minecraft. I have my login name and password, but the website tells me to "migrate" from some "minecraft premium account" to some "mojang account". Problem is, that I don't have an email for mine craft. Just my username and password. What should I do now?
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#22 [05:39] * Boris [webchat@pptp-212-201-70-210.pptp.stw-bonn.de] has joined #minecrafthelp
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#24 [05:49] * chris [webchat@31.185.171.120] has joined #minecrafthelp
#25 [05:49] <chris> why isn't my forge working
#26 [05:49] <chris> ?
#27 [05:50] * chris [webchat@31.185.171.120] has quit. (Client Quit)
#28 [05:54] * Rex95B [webchat@LFbn-1-2601-5.w86-241.abo.wanadoo.fr] has joined #minecrafthelp
#29 [05:55] <Rex95B> Minecraft.net tell me i need to buy minecraft but i already did it
#30 [05:59] <tyteen4a03> Rex95B: log into account.mojang.com/me
#31 [05:59] <tyteen4a03> Rex95B: do you see your Minecraft username under My Games?
#32 [06:00] * Rex95B [webchat@LFbn-1-2601-5.w86-241.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#33 [06:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#34 [07:57] * Navires [webchat@LFbn-1-17665-231.w86-254.abo.wanadoo.fr] has joined #minecrafthelp
#35 [07:57] <Navires> Hello , i cannot login any of my minecraft accounts since 1h
#36 [07:57] <Navires> i have tried to reboot my pc/rooter/wait but none of those worked
#37 [07:59] <Navires> my bad , iv just been able to log back in , my apologize for wasting your time
#38 [07:59] * Navires [webchat@LFbn-1-17665-231.w86-254.abo.wanadoo.fr] has quit. (Client Quit)
#39 [08:31] * uasuau [webchat@c80-217-168-100.bredband.comhem.se] has joined #minecrafthelp
#40 [08:34] * iconicidiot [webchat@cpe-65-27-18-123.swo.res.rr.com] has joined #minecrafthelp
#41 [08:34] <iconicidiot> hello
#42 [08:35] * iconicidiot [webchat@cpe-65-27-18-123.swo.res.rr.com] has quit. (Client Quit)
#43 [08:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#44 [08:51] * coffee [webchat@192-0-133-60.cpe.teksavvy.com] has joined #minecrafthelp
#45 [08:52] <coffee> I have been getting an invalid login for 2 days and entering my email to reset my password does not send me an email to rest. I waited 24 hours in case it was being throttled but no luck.
#46 [08:57] * coffee [webchat@192-0-133-60.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#47 [09:18] * Nelby_ [webchat@host86-153-216-175.range86-153.btcentralplus.com] has joined #minecrafthelp
#48 [09:19] <Nelby_> 'We're sorry but it seems there was an error while trying to render aspects of the game'
#49 [09:20] <Nelby_> https://pastebin.com/Nn3QGe8z is my DX.DIAG
#50 [10:13] * Musashehryar [webchat@103.255.5.251] has joined #minecrafthelp
#51 [10:13] <Musashehryar> Sir
#52 [10:13] <Musashehryar> my game has crashed
#53 [10:13] <Musashehryar> what should i do
#54 [10:13] <Musashehryar> ?
#55 [10:15] * Musashehryar is now known as Musa
#56 [10:15] <Musa> what should i do
#57 [10:16] <Musa> reinstall the game?
#58 [10:18] <Andrio> ??> Musa launcher/crash-log
#59 [10:18] <Absol> Musa: We need to see your crash log, which is created after a crash.
#60 [10:18] <Absol> Musa: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#61 [10:20] <Musa> ok
#62 [10:21] * kwstas00 [webchat@static-cl086061148066.unet.cz] has joined #minecrafthelp
#63 [10:24] <Musa> absol
#64 [10:24] <Musa> i pasted it
#65 [10:25] <Musa> now what
#66 [10:27] <Andrio> Musa, show me the link to your post.
#67 [10:27] <kwstas00> I can´t play Minecraft. After a login I give play, the game starts to load, but it is all. The game doesnt start.
#68 [10:32] * Nelby_ [webchat@host86-153-216-175.range86-153.btcentralplus.com] has joined #minecrafthelp
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#70 [10:38] * Musa [webchat@39.55.237.42] has joined #minecrafthelp
#71 [10:38] <Musa> this is the link to my post
#72 [10:38] <Musa> https://paste.ubuntu.com/p/g29wtXPx7m/
#73 [10:40] <Andrio> ??> Musa launcher/more-RAM
#74 [10:40] <Absol> Musa: A forum post which explains how to allocate more RAM to Minecraft can be found here: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/tutorials-and-faqs/1871637-tutorial-allocate-more-memory-for-minecraft
#75 [10:40] <Andrio> Musa, try using that.
#76 [10:41] <Musa> thank u for ur help absol
#77 [10:41] * Musa [webchat@39.55.237.42] has quit. (Client Quit)
#78 [11:40] * Nighthawk [webchat@184.94.170.137] has joined #minecrafthelp
#79 [11:46] <Nighthawk> Hello. I have Minecraft installed on a secondary drive in my computer but whenever I run Minecraft, the .exe keeps creating a .minecraft folder on the primary drive instead of reading the folder on the secondary. I had this same problem a few months ago and this chat was able to resolve it, but I had to replace the hard disk and I forgot how to do
#80 [11:46] <Nighthawk> it.
#81 [12:00] <tyteen4a03> Nighthawk: launch options, Latest Release, change the Game Directory
#82 [12:00] <tyteen4a03> Nighthawk: you'll need to repeat this for all profiles you have
#83 [12:11] <Nighthawk> I dont have an issue with finding my save files on the other drive. Even after doing that it still creates a .minecraft on the other drive that it uses for reading versions.
#84 [12:14] <Nighthawk> I do remember that the last time I was walked through this, the individual had me add some extra information to the target information in the minecraft shortcut properties menu.
#85 [12:28] <tyteen4a03> Nighthawk: --workDir
#86 [12:38] * thelounge52 [webchat@23.sub-174-215-17.myvzw.com] has joined #minecrafthelp
#87 [12:40] * thelounge52 [webchat@23.sub-174-215-17.myvzw.com] has quit. (Client Quit)
#88 [13:07] <Nighthawk> I got it to work again. thanks for your help!
#89 [13:07] * Webchat_07352 [webchat@ip24-251-205-203.ph.ph.cox.net] has joined #minecrafthelp
#90 [13:09] <Webchat_07352> everytime i press play it will say it is not responding i have uninstalled and reinstalled minecraft many times
#91 [13:11] <mattym> ??> Webchat_07352 av/adwcleaner
#92 [13:11] <Absol> Webchat_07352: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#93 [13:11] <Absol> Webchat_07352: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#94 [13:11] * Webchat_07352 [webchat@ip24-251-205-203.ph.ph.cox.net] has quit. (Client Quit)
#95 [13:18] * thelounge20 [webchat@dsl-201-124-159-11-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#96 [13:18] <thelounge20> Hi
#97 [13:20] * thelounge20 [webchat@dsl-201-124-159-11-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#98 [14:22] * ethanstine [webchat@c-174-55-253-66.hsd1.pa.comcast.net] has joined #minecrafthelp
#99 [14:22] <ethanstine> so my name was changed and my account was hacked
#100 [14:22] <mattym> ??> ethanstine account/send-email
#101 [14:22] <Absol> ethanstine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#102 [14:22] <Absol> ethanstine: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#103 [14:24] * ethanstine [webchat@c-174-55-253-66.hsd1.pa.comcast.net] has quit. (Client Quit)
#104 [15:01] * Brat098 [webchat@cable-77-78-210-198.dynamic.telemach.ba] has joined #minecrafthelp
#105 [15:01] <Brat098> Hello
#106 [15:01] <Brat098> I have got some problem
#107 [15:02] * Kerdrim [webchat@107-215-194-70.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#108 [15:02] * Kerdrim [webchat@107-215-194-70.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#109 [15:03] <Brat098> ...
#110 [15:04] * Joshymano [webchat@S0106c8fb2656f287.va.shawcable.net] has joined #minecrafthelp
#111 [15:04] <Brat098> hello?
#112 [15:04] <Joshymano> hello?
#113 [15:05] <Joshymano> I need help with my account name
#114 [15:07] <mattym> Joshymano, What is the problem?
#115 [15:11] * Joshymano [webchat@S0106c8fb2656f287.va.shawcable.net] has quit. (Quit: webchat.esper.net)
#116 [15:38] * Donut [webchat@c-98-196-182-59.hsd1.tx.comcast.net] has joined #minecrafthelp
#117 [15:41] <Donut> I have a Minecraft Java account, and I forgot the password. I tried to change it, but there's no email coming to reset it. I know I have an account on this email because I have old emails about changing the password, but those are expired. I need some help.
#118 [15:41] <mattym> ??> Donut account/send-email
#119 [15:42] <Absol> Donut: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#120 [15:42] <Absol> Donut: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#121 [15:43] * VvShadowBoltvV [webchat@dslb-088-073-158-097.088.073.pools.vodafone-ip.de] has joined #minecrafthelp
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#123 [15:45] <VvShadowBoltvV> Hi, I have a Problem. I downloaded minecraft:java edition on windows 7 and everytime I rty to launch it, it doesn't work. I don't have any kind of bytefence. Need help
#124 [15:46] <VvShadowBoltvV> try*
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#126 [16:26] * Gabriella [webchat@107-202-174-199.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#127 [16:27] <Gabriella> why is minecraft saying i cant play
#128 [16:27] * zkxs [~zkxs@2600:8804:8041:4100::1:1] has joined #minecrafthelp
#129 [16:27] <mattym> Gabriella, What is the exact message you get?
#130 [16:28] <Gabriella> unable to save download
#131 [16:29] <mattym> ??> Gabriella error/download
#132 [16:29] <Absol> Gabriella: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#133 [16:33] * Gabriella [webchat@107-202-174-199.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#134 [16:38] * ricardo [webchat@187.181.226.141] has joined #minecrafthelp
#135 [16:39] <ricardo> Hi, Im from Brazil. My son wants to play minecraft online and i want to know what i need to purchase to be able to play the game online
#136 [16:45] * Brat098 [webchat@cable-77-78-210-198.dynamic.telemach.ba] has quit. (Quit: webchat.esper.net)
#137 [16:52] * Dregzy [webchat@cpe-72-224-90-225.maine.res.rr.com] has joined #minecrafthelp
#138 [16:52] <Dregzy> Hi
#139 [16:53] <Dregzy> If I click "play" on my minecraft launcher, it won't open. It w]just comes up with a error
#140 [16:55] <mattym> ricardo, The game, from minecraft.net
#141 [16:55] <mattym> Dregzy, What does the error say?
#142 [16:55] * Dregzy [webchat@cpe-72-224-90-225.maine.res.rr.com] has quit. (Client Quit)
#143 [17:02] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#144 [18:00] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#145 [18:30] * beets [webchat@02d99c08.bb.sky.com] has joined #minecrafthelp
#146 [18:31] <beets> halp pliz, game keeps crashing since playing 1.12 map on 1.13. but it does not say it isn't supported.
#147 [18:32] <beets> well, plays fine until i explore new areas, then it crashes.
#148 [18:33] <mattym> beets, 1.13 is still in the beta phase, it is unfinished, and there are warnings that not everything will work.
#149 [18:33] <beets> but the will crash? i thought bugs, not crashes
#150 [18:34] <mattym> beets, Its unstable and unsupported. Wait till its finished.
#151 [18:35] <beets> i can not wait. because my main game world is now stuck in 1.13
#152 [18:35] <beets> i can not wait. because my main game world is now stuck in 1.13
#153 [18:59] * beets [webchat@02d99c08.bb.sky.com] has left #minecrafthelp
#154 [19:18] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#155 [19:27] * sneezing_panda [~panda@2605:a000:c705:3800:1980:ab0:b585:1ab9] has joined #minecrafthelp
#156 [19:30] * kaden [webchat@8.40.194.163] has joined #minecrafthelp
#157 [19:30] <kaden> i can't download the game from the launcher
#158 [19:37] * Tanner [webchat@075-177-168-039.res.spectrum.com] has joined #minecrafthelp
#159 [19:39] <Tanner> i've used 2 different debit cards to try to buy minecraft and both have said that there was an error and I need to verify the info, but all the information on both the cards was 100% correct. am i missing something or is there something wrong with the website?
#160 [19:40] <mattym> Tanner, Do you live in the US?
#161 [19:40] <Tanner> yes sir
#162 [19:41] <mattym> Tanner, Was the card also issued in the US?
#163 [19:41] <Tanner> yes sir
#164 [19:42] <mattym> Tanner, Are the cards tied to your bank, or are they pre-paid/pay-as-you-go cards?
#165 [19:42] <Tanner> both were tied bank accounts
#166 [19:43] <mattym> Tanner, You may need to call the bank and make sure they are not blocking international transactions.
#167 [19:44] <Tanner> that is true i'll try that. anything else i can do if that doesnt work?
#168 [19:45] <mattym> Tanner, If you do not have other payment methods, you could buy a physical game card from the places listed here https://minecraft.net/en-us/prepaid/
#169 [19:46] <Tanner> alright thanks!
#170 [19:46] <Tanner> alright thanks!
#171 [19:46] * Tanner [webchat@075-177-168-039.res.spectrum.com] has left #minecrafthelp
#172 [20:02] * bildramer [~bildramer@ipservice-092-218-151-176.092.218.pools.vodafone-ip.de] has quit. (Ping timeout: 194 seconds)
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#174 [20:04] * bildramer [~bildramer@ipservice-092-218-151-176.092.218.pools.vodafone-ip.de] has joined #minecrafthelp
#175 [20:05] <CameronAdly> THis is a long shot but I don't have access to my old email address my account is under and I also am not sure of what security questions I answered, as they were ages ago
#176 [20:05] <CameronAdly> what should i do
#177 [20:05] * CameronAdly [webchat@1.129.104.2] has quit. (Client Quit)
#178 [20:06] <ricardo> mattym, if i buy the game my son can already play it online? no need to buy season pass?
#179 [20:07] * ricardo [webchat@187.181.226.141] has quit. (Quit: webchat.esper.net)
#180 [20:11] * Ricardo [webchat@187.181.226.141] has joined #minecrafthelp
#181 [20:12] <Ricardo> sorry, got disconnected i want to know if i buy the normal game for my son, if he can play online, or if i need to buy the season pass
#182 [20:39] * sneezing_panda [~panda@2605:a000:c705:3800:1980:ab0:b585:1ab9] has quit. (Read error: Connection reset by peer)
#183 [21:46] * Nick_The_Legend [webchat@ool-18bc814d.dyn.optonline.net] has joined #minecrafthelp
#184 [21:46] <Nick_The_Legend> my account was hacked
#185 [21:47] <Nick_The_Legend> i already sent an email, what else can i do?
#186 [22:25] * Kian [webchat@c-68-48-174-19.hsd1.mi.comcast.net] has joined #minecrafthelp
#187 [22:25] <Kian> Hello
#188 [22:26] <Kian> I was wondering i was trying to change my password
#189 [22:26] <Kian> My email is kianrose79@gmail.com
#190 [22:26] <Kian> But it wont give me a chance to change it i checked my email alot
#191 [22:27] <Kian> Thats i
#192 [22:27] <Kian> T
#193 [22:28] <Kian> Someone there
#194 [22:29] * Kian [webchat@c-68-48-174-19.hsd1.mi.comcast.net] has quit. (Client Quit)
#195 [22:30] * Akatdp [webchat@a79-168-224-199.cpe.netcabo.pt] has joined #minecrafthelp
#196 [22:30] <Akatdp> Hello, someone is always trying to acess my acount
#197 [22:31] <Akatdp> now I don't even know the email in the account or the password
#198 [22:31] <Akatdp> I have the order id, transaction ip, the original email, everything
#199 [22:32] <mattym> ??> Akatdp account/send-email
#200 [22:32] <Absol> Akatdp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#201 [22:32] <Absol> Akatdp: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#202 [22:41] <Akatdp> I just send a email to mojang, thank you very much! Hope they can help me
#203 [22:41] <Akatdp> sent*
#204 [23:26] * kyleb [webchat@cblmdm134-228-84-67.buckeyecom.net] has joined #minecrafthelp
#205 [23:27] <kyleb> hey I try to play the game and everytime it says there was a problem whilst instalizing the game