#1 [00:09] * nixo [webchat@dsl.49.151.58.88.pldt.net] has joined #minecrafthelp
#2 [00:09] <nixo> Game ended with bad state (exit code 1)
#3 [00:15] * nixo [webchat@dsl.49.151.58.88.pldt.net] has quit. (Quit: webchat.esper.net)
#4 [01:01] * epic4013 [webchat@ip70-181-220-41.sd.sd.cox.net] has joined #minecrafthelp
#5 [01:01] <epic4013> hello
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#10 [03:32] * OstBogle [webchat@217-208-83-238-no524.tbcn.telia.com] has joined #minecrafthelp
#11 [03:33] <OstBogle> p
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#13 [03:56] * AlaDyn172 [webchat@79-112-68-123.iasi.fiberlink.ro] has joined #minecrafthelp
#14 [03:57] <AlaDyn172> I have a problem, when I click "play" button on Minecraft (version 1.12.2), the Minecraft gets "Stopped working", and then "Java Binary stopped working".
#15 [04:00] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#16 [04:14] * LyLud [webchat@5-15-90-22.residential.rdsnet.ro] has joined #minecrafthelp
#17 [04:14] <LyLud> hello
#18 [04:14] <LyLud> i need help
#19 [04:14] <LyLud> plss
#20 [04:14] <LyLud> java.lang.nullpointerexception
#21 [04:14] <LyLud> wtf?
#22 [04:15] <AlaDyn172> LyLud, restart mc.
#23 [04:16] <LyLud> I tried .. I do not go
#24 [04:16] <LyLud> wtf..
#25 [04:18] * Klebso [webchat@68.36.253.0] has joined #minecrafthelp
#26 [04:18] * AlaDyn172 [webchat@79-112-68-123.iasi.fiberlink.ro] has quit. (Quit: webchat.esper.net)
#27 [04:18] <Klebso> Hi. I think my account has been stolen using the migration process and i am unable to log in
#28 [04:19] <Klebso> Is there anything I can do?
#29 [04:21] <LyLud> pls help mee
#30 [04:21] <LyLud> wtfff
#31 [04:21] <LyLud> java.lang.nullpointerexception
#32 [04:33] * LyLud [webchat@5-15-90-22.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#33 [04:37] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#34 [04:39] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#35 [05:12] * LyLud [webchat@5-15-90-22.residential.rdsnet.ro] has joined #minecrafthelp
#36 [05:13] <LyLud> hello
#37 [05:13] <LyLud> please help me
#38 [05:13] <LyLud> java.lang.nullpointer
#39 [05:13] <LyLud> plss
#40 [05:13] <LyLud> help mee
#41 [05:14] <LyLud> i tried to restart mc..
#42 [05:24] * chimpusminimus [webchat@78-22-249-173.access.telenet.be] has joined #minecrafthelp
#43 [05:26] <chimpusminimus> Hi, i've been experiencing some issues with minecraft and when using the launcher it crashes, can someone here help me? People told me to run dxdiag and paste it so https://paste.ubuntu.com/p/5nq6MN4cr4/ this is the link
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#54 [08:38] * TwoGod4You [webchat@178.115.129.92.wireless.dyn.drei.com] has joined #minecrafthelp
#55 [08:41] <TwoGod4You> Hi, my problem is, that every time when I open the mc launcher, and after I logged in, it says "Could not connect to server.". I´ve un- and installed mc 5 times but it never worked.
#56 [08:42] * TwoGod4You [webchat@178.115.129.92.wireless.dyn.drei.com] has quit. (Client Quit)
#57 [09:22] * beets [webchat@02d99c08.bb.sky.com] has joined #minecrafthelp
#58 [09:25] <beets> hellooo. I have attached my crash report to the bugs mojang page. how do I change the status from resolved to "reopened"?
#59 [09:29] <Andrio> beets, can you show us your report?
#60 [09:31] <beets> systeminfo | find "Total Physical Memory".
#61 [09:31] <beets> lol one sec
#62 [09:31] <beets> https://bugs.mojang.com/browse/MC-131617
#63 [09:31] <Lutzee> beets: if its this one, it was closed because it was a duplicate https://bugs.mojang.com/browse/MC-131617
#64 [09:32] <beets> I edited the description. allocating more memory did nothing.
#65 [09:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#66 [09:32] <Lutzee> beets: It doesn't matter, the crash has already been reported by another user
#67 [09:32] <Lutzee> Also I see its the OOM error
#68 [09:33] <Lutzee> Sorry, but you might need to allocate even more RAM if it still isnt' starting.
#69 [09:33] <beets> hmmm ok.
#70 [09:33] <beets> 5 mins
#71 [09:36] <beets> i am not too techy. is there like a maximum RAM i should go no further than?
#72 [09:36] <beets> i have 32g, currently allocated 6
#73 [09:36] <Lord_Ralex> your report indicates only 1G was allocated
#74 [09:37] <beets> ohh i should attach new crash? 2 mins
#75 [09:37] <beets> i went from 1g, to 4g, to 6g.
#76 [09:37] <Lord_Ralex> And going even over 4 is dangerous. You should increase only by .5GB at a time (512MB)
#77 [09:37] <Lord_Ralex> Adding more won't just make it work, and it can definitely cause more issues if you go too far.
#78 [09:38] <beets> so i shall stick to 4?
#79 [09:38] <Lord_Ralex> Go with 2.
#80 [09:38] <Lord_Ralex> Then show a crash report to us if you crash with 2.
#81 [09:38] <beets> hahah okok
#82 [09:43] <beets> can i attach here? i attached it to the post
#83 [09:44] <Lord_Ralex> Use http://paste.ubuntu.com to share it here. You don't have a bug, so uploading there isn't doing much.
#84 [09:45] <beets> key dokey
#85 [09:45] <Lord_Ralex> And can you try a new world.
#86 [09:46] <beets> yeah sure.
#87 [09:49] * EHTspark [webchat@137.122.90.146.dyn.plus.net] has joined #minecrafthelp
#88 [09:49] <EHTspark> is pocketmine still a supported project
#89 [09:50] <EHTspark> trying to get it running on Linux but having difficulties
#90 [09:50] <Lord_Ralex> We do not support 3rd party content
#91 [09:52] <Lord_Ralex> beets, bump up to 4GB actually, and get a new crash report please
#92 [09:52] <EHTspark> Lord_Ralex: you mean because its not an offical minecraft product?
#93 [09:53] <Lord_Ralex> EHTspark, it's not an official Mojang product, correct.
#94 [09:53] * maninshadows [webchat@cpe-67-240-80-98.nycap.res.rr.com] has joined #minecrafthelp
#95 [09:53] <maninshadows> Do you guys know how to fix no sounds?
#96 [09:53] <EHTspark> Lord_Ralex: ah, ok, didn't realise this forum was for the offical stuff only. Thnx
#97 [09:54] * EHTspark [webchat@137.122.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#98 [09:54] <maninshadows> please?
#99 [09:57] <beets> no crashing as of yet in a new world, but like i said in my post, i have a back up of the crashing world that works fine until i venture out of the chunks in which i spend most of my time.
#100 [09:57] <beets> https://paste.ubuntu.com/p/hcs6vXq89d/
#101 [09:57] <Lord_Ralex> beets, are you in a jungle biome?
#102 [09:57] <beets> here is the 2nd to last crash
#103 [09:57] <Lord_Ralex> In your old world
#104 [09:58] <beets> currently in a jungle, but the previous crashes were ina desert if i remember correctly
#105 [09:58] <beets> still want me to try 4gb?
#106 [10:00] <Lord_Ralex> yeah
#107 [10:00] <beets> actually the crashes started in the desert within new chunks, then the nether, then my "home" area which is a jungle. if that helps?
#108 [10:01] <Lord_Ralex> it confirms my own theory
#109 [10:01] <Lord_Ralex> just want to see a 4GB crash if it happens too
#110 [10:06] <beets> i thought i was just over loading the world, if that's your theory? too many entities with the new 1.13 aswell, i thought.
#111 [10:06] <beets> but the 1.13 pre 1 worked ok
#112 [10:06] <beets> just pre 2 it crashes
#113 [10:07] <Lord_Ralex> beets, yeah, we're going to re-open the issue
#114 [10:07] <Lutzee> beets: Can you upload the world to somewhere please?
#115 [10:07] <Lutzee> Hopefully you should be able to uploade it directly onto the bug report
#116 [10:07] <beets> https://paste.ubuntu.com/p/qjJPprPwpR/
#117 [10:07] <beets> that is the 4g crash
#118 [10:08] * GV [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#119 [10:08] * GV is now known as GreyVulpine
#120 [10:08] <beets> it just took longer to crash
#121 [10:08] <beets> mm, where can i upload my world too?
#122 [10:08] <Lutzee> You can try upload it as a file (zipped) onto the bug tracker iirc
#123 [10:09] <beets> will try
#124 [10:09] * soahccc [~soahccc@lukas.breitzeit.de] has quit. (Ping timeout: 194 seconds)
#125 [10:11] <beets> still too large to attach
#126 [10:11] * Webchat_44896 [webchat@ip98-176-23-231.sd.sd.cox.net] has joined #minecrafthelp
#127 [10:12] * soahccc [~soahccc@lukas.breitzeit.de] has joined #minecrafthelp
#128 [10:12] <Webchat_44896> hello. we paid to have a minecraft account and can't remember what email address associated with the account
#129 [10:13] <Webchat_44896> there are a number of email addressses that it could be but, we haven't been able to figure it out
#130 [10:14] <Lutzee> beets: can you try mediafire then please, having a world that can reproduce the bug will be valuable
#131 [10:14] <urielsalis> ??> Webchat_44896 account/forgot-email
#132 [10:14] <Absol> Webchat_44896: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#133 [10:15] <Webchat_44896> thanks
#134 [10:18] <beets> Lutzee uploading onto mediafire now
#135 [10:23] * JonasC [webchat@81.7.140.10] has joined #minecrafthelp
#136 [10:24] <urielsalis> beets, when it finished uploading, please update the ticket description with the link :)
#137 [10:24] <JonasC> Hi im having problems logging into an account. It says the email os unknown?
#138 [10:25] <JonasC> *is
#139 [10:25] <urielsalis> JonasC, Its saying email or password unknown, or just email unknown?
#140 [10:25] <JonasC> I haven´t received any email notifications
#141 [10:25] <urielsalis> JonasC, have you tried resetting your password
#142 [10:25] <JonasC> It says "Error! Unknown e-mail address or password."
#143 [10:26] <JonasC> When trying to reset password, no email is received to change it
#144 [10:26] <urielsalis> ??> JonasC account/send-email
#145 [10:26] <Absol> JonasC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#146 [10:26] <Absol> JonasC: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#147 [10:26] <urielsalis> ??> JonasC account/trans-id
#148 [10:26] <Absol> JonasC: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#149 [10:26] <JonasC> thx
#150 [10:27] <JonasC> i´ll try that
#151 [10:27] * JonasC [webchat@81.7.140.10] has quit. (Client Quit)
#152 [10:40] * Webchat_22320 [webchat@ip98-176-23-231.sd.sd.cox.net] has joined #minecrafthelp
#153 [10:40] <Webchat_22320> i've logged into my account and it's asking me to pay again.
#154 [10:40] * Webchat_22320 [webchat@ip98-176-23-231.sd.sd.cox.net] has quit. (Client Quit)
#155 [10:41] <urielsalis> Webchat_44896, what is your username?
#156 [10:41] * Webchat_44896 [webchat@ip98-176-23-231.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#157 [10:47] * Lutzee [~Lutzee@iss.lutzee.net] has joined #minecrafthelp
#158 [10:59] <beets> Lutzee I have put the link in the description of the bug page. anything else you need me to do?
#159 [11:00] * maninshadows [webchat@cpe-67-240-80-98.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#160 [11:00] <Lutzee> if anything else was said before I reconnected then I've lost the scrollback
#161 [11:00] <Lutzee> gah
#162 [11:01] <Lutzee> ignore that..
#163 [11:02] <beets> okey dokely.
#164 [11:02] <Lutzee> thanks beets, it's much appriciated, though we have identified another open report that might be a duplicate of yours, so you'd might get closed again as a duplicate of that, I'll make sure your link is added to that if it does
#165 [11:03] <beets> ok and big thank you for everything, i have learned some new stuff from this. :D Lutzee
#166 [11:03] <beets> ok and big thank you for everything, i have learned some new stuff from this. :D Lutzee
#167 [11:08] * beets [webchat@02d99c08.bb.sky.com] has left #minecrafthelp
#168 [11:10] * Eclipse [webchat@5ac9eaa6.bb.sky.com] has joined #minecrafthelp
#169 [11:10] <Eclipse> hello?
#170 [11:11] * Eclipse is now known as Guest4263
#171 [11:11] <Guest4263> Hello??
#172 [11:11] * Qrbix [webchat@aecd31.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#173 [11:12] <Guest4263> Well this isn't very useful :/
#174 [11:12] <Guest4263> no ones talking...
#175 [11:12] * Qrbix [webchat@aecd31.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#176 [11:12] <Lutzee> ??> guest4263 ask
#177 [11:12] <Absol> Guest4263: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#178 [11:12] <Absol> Guest4263: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#179 [11:13] <Guest4263> When I log into minecraft, it says - 'Unable to locate java Runtime' what does this mean?
#180 [11:14] <Guest4263> I'm sorry I'm going to go I have a mild anxiety of talking to other people online. Have a great day!
#181 [11:14] * Guest4263 [webchat@5ac9eaa6.bb.sky.com] has quit. (Client Quit)
#182 [11:14] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#183 [11:15] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#184 [11:15] <Lutzee> well that's a new one
#185 [11:27] * Arttuli2 [webchat@37-219-163-56.nat.bb.dnainternet.fi] has joined #minecrafthelp
#186 [11:27] <Arttuli2> hi!
#187 [11:29] <Arttuli2> I've got problem with my account
#188 [11:32] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#189 [12:04] * Acidity [~Acidity@ip-96-45-234-82.swatco.com] has joined #minecrafthelp
#190 [12:05] <Acidity> are permissions for java and bedrock the same?
#191 [12:19] * Vezqe [webchat@c-73-161-135-110.hsd1.mi.comcast.net] has joined #minecrafthelp
#192 [12:20] <Vezqe> What does this mean " Attempting to move successful download" ?
#193 [12:20] * JayDog [webchat@cpc107051-swin19-2-0-cust135.3-1.cable.virginm.net] has joined #minecrafthelp
#194 [12:20] <Vezqe> It wont let me run minedcraft due to this error
#195 [12:20] <JayDog> #minecrafthelp
#196 [12:20] <JayDog> In the Windows ten version how do I add layers in flat mode #minecrafthelp
#197 [12:23] * Vezqe [webchat@c-73-161-135-110.hsd1.mi.comcast.net] has quit. (Client Quit)
#198 [12:25] * JayDog [webchat@cpc107051-swin19-2-0-cust135.3-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#199 [12:44] * tumbleweed [~bildramer@p57AD6CEF.dip0.t-ipconnect.de] has joined #minecrafthelp
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#201 [13:18] * pppringle [webchat@ip3e835dbb.speed.planet.nl] has joined #minecrafthelp
#202 [13:19] <pppringle> i have a problem with java.lang.pointerexception:groep how can i fix it
#203 [13:28] * pppringle [webchat@ip3e835dbb.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#204 [13:58] * Late10k [webchat@line-9463.dyn.kponet.fi] has joined #minecrafthelp
#205 [13:59] <Late10k> can I migrate my old premium account without the account email or transaction id?
#206 [13:59] <mattym> No
#207 [13:59] <Late10k> WELL FUCK ME
#208 [13:59] <Absol> Late10k: Please keep it civil
#209 [14:01] <Late10k> Like my account was in my mothers name in 2011 and she cant remember the account email and she does not have access to the bank account the game was bought from
#210 [14:22] * Leafy [webchat@71-211-224-123.hlrn.qwest.net] has joined #minecrafthelp
#211 [14:22] <Leafy> Why is my computer unable to create temporary directory?
#212 [14:24] * Leafy [webchat@71-211-224-123.hlrn.qwest.net] has quit. (Client Quit)
#213 [14:33] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Read error: Connection reset by peer)
#214 [14:44] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
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#216 [15:24] * j [webchat@cpe-24-24-159-44.socal.res.rr.com] has joined #minecrafthelp
#217 [15:25] <j> Hi I am getting a failed download report but I don't have bytefence and I have already tried deleting my current anti-malware program and running Minecraft but it still shows: Unable to save download: idle1.ogg
#218 [15:28] <j> hello?
#219 [15:31] * j [webchat@cpe-24-24-159-44.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#220 [15:39] * Potato [webchat@108-225-62-51.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#221 [15:40] * Potato is now known as Guest74206
#222 [15:42] <Guest74206> So, Houston, we have a failed download error
#223 [15:42] <Guest74206> I don't have the ByteFence thing on my computer, so the solution in the bug report isn't going to work
#224 [15:43] <Guest74206> Or, really, any antivirus programs on my computer now that I think about it
#225 [15:48] * Thornado4 [webchat@035-129-037-016.res.spectrum.com] has joined #minecrafthelp
#226 [15:49] * rektcake [webchat@75-35-92-160.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#227 [15:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#228 [15:50] <rektcake> I am trying to log in to ,my other minecraft account with a driffrent game directory but itdoes not let me
#229 [15:53] <Guest74206> I'm not sure if any of the helpers are paying attention ._.
#230 [15:53] <rektcake> yeah I know what to do now
#231 [15:54] * rektcake [webchat@75-35-92-160.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
#232 [15:55] <Thornado4> Hey, Minecraft keeps crashing whenever I click play. Sometimes the output log stays open long enough for me to see "Pixel Format Not Accelerated" I am not quite sure where to download a driver for my PC. I have my dxdiag if it is needed.
#233 [15:59] * santi22 [webchat@190.142.34.211] has joined #minecrafthelp
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#236 [17:35] * WhereIsMySpoon [~quassel@teamfrag.net] has left #minecrafthelp
#237 [17:35] * joshuapacker [webchat@70.44.102.6.res-cmts.ovr.ptd.net] has joined #minecrafthelp
#238 [17:36] <joshuapacker> hello when ever i try and play it says it is not responding thing and won't start
#239 [17:38] * joshuapacker [webchat@70.44.102.6.res-cmts.ovr.ptd.net] has quit. (Client Quit)
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#242 [17:54] * Acidity [~Acidity@ip-96-45-234-82.swatco.com] has quit. (Quit: Leaving)
#243 [18:01] * marcinex194 [webchat@095160156239.dynamic-ra-09.vectranet.pl] has joined #minecrafthelp
#244 [18:02] <marcinex194> I have a problem with the account, someone could help?
#245 [18:03] <mattym> marcinex194, What is the problem?
#246 [18:03] <marcinex194> I do not remember the email and password :v
#247 [18:04] <mattym> ??> marcinex194 account/send-email
#248 [18:04] <Absol> marcinex194: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [18:04] <Absol> marcinex194: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#250 [18:17] * fuftlerd [webchat@host-181-198-215-237.netlife.ec] has joined #minecrafthelp
#251 [18:17] <fuftlerd> help
#252 [18:18] <fuftlerd> solucionar el problema
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#254 [18:25] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#255 [18:37] * Seasonedgore972 [webchat@104-179-5-61.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#256 [18:38] <Seasonedgore972> I can open the Minecraft Launcher but when the Mojang logo pops up it crashes
#257 [18:38] <mattym> ??> Seasonedgore972 launcher/log
#258 [18:38] <Absol> Seasonedgore972: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#259 [18:44] <Seasonedgore972> https://paste.ubuntu.com/p/5wRhfXfxXh/
#260 [18:44] <mattym> ??> Seasonedgore972 av/adwcleaner
#261 [18:44] <Absol> Seasonedgore972: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#262 [18:44] <Absol> Seasonedgore972: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#265 [18:56] * Seasonedgore972 [webchat@104-179-5-61.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#266 [18:57] <Seasonedgore972> Alright I did the clean up
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#268 [19:23] * Webchat_02889 [webchat@host-72-175-120-233.static.bresnan.net] has joined #minecrafthelp
#269 [19:26] <Webchat_02889> My Minecraft.exe icon for Minecraft Java edition has disappeared from my desktop and C:drive. Cannot find it anywhere. Don't know what happened.
#270 [19:31] <Webchat_02889> Found Icon. Now when I click on it it wants my login and password. I have tried many and several times. Will not work.
#271 [19:54] * jASON [webchat@d142-179-11-104.bchsia.telus.net] has joined #minecrafthelp
#272 [19:54] <jASON> Hello?
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#274 [22:05] * james [webchat@cpe-74-136-7-98.kya.res.rr.com] has joined #minecrafthelp
#275 [22:06] <james> i am having issues claiming my free edition of java windows 10 edition and i have java edition.
#276 [22:37] * CAY [webchat@123.231.105.186] has joined #minecrafthelp
#277 [22:38] <CAY> hi, I couldn't run minecraft, it crashed
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#280 [22:51] <Harley_22> I need help on fixing my pixel format,can anyone help me?
#281 [22:52] * nijoda [webchat@dynamic-190-27-44-249.dynamic.etb.net.co] has joined #minecrafthelp
#282 [22:52] <nijoda> emmmm
#283 [22:53] <Harley_22> Everytime i try to launch minecraft,ill click "play" then itll load for a sec and then say error the game has crashed sorry for your experience and i looked into the error and it said "Pixel Format Not Accelerated"
#284 [22:53] <mattym> ??> Harley_22 win/dxdiag
#285 [22:53] <Absol> Harley_22: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#287 [22:53] <Harley_22> i already have and it took me here
#288 [22:54] <Harley_22> There isnt an update avalible
#289 [22:54] <mattym> Harley_22, We need the link those instructions have you make.
#290 [22:54] <Harley_22> do you mean the dxdiag report?
#291 [22:54] <mattym> Harley_22, Yes
#292 [22:55] <Harley_22> https://paste.ubuntu.com/p/RMch3MmQ4r/
#293 [22:55] <mattym> Harley_22, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#294 [22:55] <mattym> Harley_22, Also worth noting, even on Windows 7, that hardware has known issues which may prevent the game from working properly at all.
#295 [22:55] <Harley_22> How could i get windows 7 for free?
#296 [22:56] <Harley_22> Oh :I
#297 [22:56] <Harley_22> so i need a new gpu?
#298 [22:56] <mattym> Harley_22, You need a new computer entirely.
#299 [22:56] <Harley_22> Would getting a new gpu help anything?
#300 [22:57] <mattym> Harley_22, Im not sure the rest of your hardware would support a new gpu.
#301 [22:57] <Harley_22> so would i be able to get maybe a new cpu to support the gpu? cause i just got this computer
#302 [22:58] <mattym> Harley_22, The computer is entirely too old.
#303 [22:59] <Harley_22> But could i get newer parts to put in it so id be able to run it?
#304 [23:00] <mattym> Harley_22, Parts work on specifications, you would need to replace everything for it to all work together.
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#307 [23:01] <Harley_22> Okay,thanks for letting me know i appreciate your time
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#309 [23:01] * Blocker [webchat@121-74-31-198.telstraclear.net] has joined #minecrafthelp
#310 [23:02] <Blocker> Paid for an account last year and it was working well for several months. But now it just suddenly says play demo and won't let me log into my account.
#311 [23:03] <mattym> Blocker, Are you sure you are using the email you made the account with and paid on?
#312 [23:03] <Blocker> no not sure
#313 [23:05] <mattym> Blocker, You can log in with any mojang account (email) to get the demo, you need to make sure you are logging in with the one you used for the purchase.
#314 [23:06] <Blocker> Thanks
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#319 [23:17] <Shakey> I tried to redeem my code for the game and after putting in my profile name it said i recently tried to make an account and i needed to wait, after that i got an email from you guys saying that i had redeemed the code and tried to download the game but now its telling me that i need to purchase the game to be able to download it
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