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#8 [00:28] <FrostByteDLP> I was Hacked, my username was changed, account was migrated and emails were changed. Is there anything I can do? I have the new username and the UUID of the person that hacked my account.
#9 [00:28] <mattym> ??> FrostByteDLP account/send-email
#10 [00:28] <Absol> FrostByteDLP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#11 [00:28] <Absol> FrostByteDLP: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#13 [00:30] <FrostByteDLP> I had tried to update my email but the account was created about 8 years ago, and I have absolutely no clue what the old email is and since i have no clue what the email is i can't get my transaction ID. Am I SOL?
#14 [00:30] <FrostByteDLP> Username to the guy that hacked me is Waey
#15 [00:30] <mattym> ??> FrostByteDLP account/trans-id
#16 [00:31] <Absol> FrostByteDLP: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#19 [00:31] <mattym> FrostByteDLP, Did you check the methods listed in the article Absol linked.
#20 [00:33] <FrostByteDLP> Yes I have contacted them, but I don't have any ways to prove ownership of the account.
#21 [00:34] <mattym> FrostByteDLP, Contacted who?
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#27 [00:39] <Gage> https://paste.ubuntu.com/p/kBfwwS4mKJ/ help
#28 [00:40] <mattym> Gage, One moment.
#29 [00:40] <Gage> Yes
#30 [00:40] <Luki81> Hello, I downloaded the maincraft application but when installing it gives 505 error. I did everything described to fix the problem but still gives error 505
#31 [00:40] <mattym> Gage, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#32 [00:41] <Gage> Okay Thz!
#33 [00:41] <mattym> Luki81, Are you talking about the Java Edition?
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#35 [00:43] <Luki81> I installed the paid app
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#37 [00:44] <mattym> Luki81, On a computer, or are you talking about on a mobile device?
#38 [00:44] <Luki81> On an Android tablet
#39 [00:45] <mattym> Luki81, We cannot help with that version here. You will need to contact the Play Store support.
#40 [00:45] <Luki81> ок
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#54 [01:00] * Warzynski [webchat@162-204-109-111.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#55 [01:01] <Warzynski> Hello, so I am a returning minecraft player. But I have ran into a problem, I have forgotten the email my account is assigned to. I know the username, as well as the password and previous email that were associated with the account. Help?
#56 [01:02] <mattym> Warzynski, What is the ingame name?
#57 [01:02] <Warzynski> Warzynski
#58 [01:03] <mattym> Warzynski, Do you have an idea of what email or emails it may be?
#59 [01:03] <Warzynski> I thought I did but they turned out to be wrong.
#60 [01:03] <Warzynski> I checked all the older emails it was associated to, but they are no longer associated with the account.
#61 [01:04] <Warzynski> I am staring to think it was hacked.
#62 [01:04] <mattym> Warzynski, You can try using all the emails it may be in the password reset form. The correct one should get a reply that includes the username.
#63 [01:04] <Warzynski> I have sent the "forgot your password" email to all of the emails to see if they have an account associated with them,
#64 [01:05] <Warzynski> Nothing came back.
#65 [01:05] <mattym> ??> Warzynski account/send-email
#66 [01:05] <Absol> Warzynski: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#67 [01:05] <Absol> Warzynski: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#82 [01:55] <Gage> https://paste.ubuntu.com/p/qGfHgg2zkd/ help
#83 [02:00] <Gage> hello
#84 [03:33] * Bloody [webchat@ip68-97-100-172.ok.ok.cox.net] has joined #minecrafthelp
#85 [03:34] <Bloody> I am having trouble logging in. I try and it says "Can't connect to server" How do I fix?
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#90 [07:05] <zEmi> Hello
#91 [07:05] <zEmi> Someone help me with a big problem
#92 [07:05] <zEmi> my account name has been changed
#93 [07:05] <zEmi> and i didn't give it to anyone
#94 [07:05] <zEmi> anyway i changed everything but name is still GamingXBLOOD
#95 [07:05] <zEmi> and i want my old name back
#96 [07:06] <zEmi> please mojang help me..
#97 [07:06] <zEmi> I want my name to be set to zEmi_69 my old name
#98 [07:06] <zEmi> if someone can help me..
#99 [07:07] <zEmi> please :(
#100 [07:08] <GreyVulpine> Nobody here can change it for you
#101 [07:13] <zEmi> Why :(
#102 [07:14] <thgilfodrol> zEmi: this is a volunteer run support channel- nobody here works for mojang/will have access to that
#103 [07:15] <thgilfodrol> ??> zEmi mojang/email
#104 [07:15] <Absol> zEmi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#105 [07:15] <Absol> zEmi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#106 [07:15] * Razer [znc@cetacean.club] has joined #minecrafthelp
#107 [07:15] <thgilfodrol> zEmi: try contacting support for assistance with reverting a name change
#108 [07:16] * _quick [webchat@78.96.82.177] has joined #minecrafthelp
#109 [07:16] <_quick> Hello
#110 [07:17] <_quick> I have a problem with Minecraft. My in-game fps is capped at 60 frames per second in fullscreen even if my ''Max framerate'' is set to ''Unlimited''. I tried to fix it in a lot of different ways: I disabled vsync in my video card control panel (Nvidia 940M), I disabled fullscreen optimizations in the Compatibility Settings of minecraft.exe, I disab
#111 [07:17] <_quick> led the Game DVR in the Xbox app, but none of those worked. I have to mention that I had this problem before with other games but they disappeared after I disabled the Game DVR and the fulscreen optimizations. In Minecraft the problem is still there. I have the latest version on Java and the problem persists on every Minecraft version I tried. The
#112 [07:17] <_quick> problem is present only in fulscreen. I hope you can help me with this problem. Thank you for your time.
#113 [07:29] <zEmi> _quick You are playing on PC
#114 [07:29] <zEmi> ?
#115 [07:29] <_quick> Yes
#116 [07:30] <_quick> I mean a laptop
#117 [07:30] <_quick> windows 10
#118 [07:31] <zEmi> go to %appdata% .minecraft and delete settings txt file then reopen the game and make ur settings
#119 [07:31] <zEmi> hope it helps
#120 [07:41] <_quick> Thank you for the advice
#121 [07:42] <_quick> But it didn't work
#122 [07:44] <_quick> Any other thoughts?
#123 [07:44] <zEmi> Try reinstalling the game and the video driver
#124 [07:45] <zEmi> Also check if your video card is updated to latest version
#125 [07:45] <_quick> I did that earlier today
#126 [07:45] <_quick> And the java version
#127 [07:45] <_quick> is the latest one
#128 [07:45] <_quick> I had this problem for almost a year now
#129 [07:46] <_quick> I think
#130 [07:55] <zEmi> and how you solved it
#131 [07:55] <zEmi> ?
#132 [07:55] <n00b> i cannot login to accounts.mojang.com have reset password many times. only once today. please advise
#133 [07:57] <zEmi> Hello n00b
#134 [07:57] <zEmi> Try changing your ip or using a VPN
#135 [07:57] <zEmi> if it helps your problem is solved.
#136 [07:59] * gibTheYoutuber [webchat@c-73-144-12-50.hsd1.mi.comcast.net] has joined #minecrafthelp
#137 [07:59] <gibTheYoutuber> I cant login to my account
#138 [07:59] <gibTheYoutuber> I dont know if it got hacked
#139 [08:00] <zEmi> Hello gib
#140 [08:00] <zEmi> Where you can't login
#141 [08:00] <zEmi> On minecraft.net launcher or account.mojang.com
#142 [08:00] <zEmi> ?
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#145 [08:01] <gibTheYoutuber> launcher
#146 [08:02] <n00b> zEmi, why would i change my ip to log in?
#147 [08:02] <_quick> I didn't solve the problem yet zEmi
#148 [08:03] <gibTheYoutuber> Any ideas
#149 [08:05] * thelounge58 [webchat@200-9-26-234.bandalarga.servtec.net.br] has joined #minecrafthelp
#150 [08:05] <thelounge58> Olá
#151 [08:06] <thelounge58> hello
#152 [08:06] * thelounge58 is now known as PauloCreative
#153 [08:06] <PauloCreative> ola
#154 [08:06] <zEmi> gibTheYoutuber Try logging in to another launcher for example TLauncher
#155 [08:07] <zEmi> and see if it helps
#156 [08:07] <PauloCreative> Help-me
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#158 [08:07] <zEmi> n00b probably you were temp banned for many attempts
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#160 [08:07] <zEmi> _quick try scanning your pc and if not helps check youtube for a fix
#161 [08:10] <_quick> I checked every site I could find
#162 [08:12] <zEmi> _quick try another version of minecraft for example 1.8
#163 [08:12] <zEmi> Still doing this ?
#164 [08:13] <_quick> I tried
#165 [08:16] <zEmi> Try setting your minecraft on VSYNC
#166 [08:16] <zEmi> then setting it back to unlimited
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#210 [08:45] <ralph20002> hello
#211 [08:45] <ralph20002> help
#212 [08:45] <ralph20002> anyone hre
#213 [08:47] <ralph20002> hello
#214 [08:47] <ralph20002> mattym hi
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#218 [09:22] <MrMacintosh> Hello
#219 [09:22] <MrMacintosh> I want to refund my minecraft.
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#222 [09:28] <pysia2010> dog
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#225 [09:50] <SpongeBill> hello when i open my minecraft launcher a notice pops up saying unable to initialize twitch stream this is my link to my ubuntu https://paste.ubuntu.com/p/tYtfHmY23Z/
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#228 [10:01] <SpongeBill> hello when i open my minecraft launcher a notice pops up saying unable to initialize twitch stream this is my link to my ubuntu https://paste.ubuntu.com/p/tYtfHmY23Z/
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#230 [10:12] * hollow [webchat@c-66-177-153-224.hsd1.fl.comcast.net] has joined #minecrafthelp
#231 [10:12] <hollow> can someone help me
#232 [10:13] <hollow> im using the latest version of the minecraft launcher but each time the game loaods it says the java binary has stopped
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#236 [10:38] * vlad [webchat@dynamicip-46-0-171-51.pppoe.samara.ertelecom.ru] has joined #minecrafthelp
#237 [10:38] <vlad> hello i cant activate game code minecraft windows 10 edition
#238 [10:39] <vlad> i get error this code is used
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#243 [10:51] * Dayuma [webchat@c-67-175-41-201.hsd1.il.comcast.net] has joined #minecrafthelp
#244 [10:53] <Dayuma> Hello, I was looking to get back into minecraft, but I only remember my username and I was able to get my transaction ID back. I forgot my password and the email that I accessed my account with.
#245 [10:54] <Dayuma> I do not know what I should do to recover my account and I was looking for steps to take for the possible recovery
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#247 [11:06] * Acticis [webchat@82-203-185-15.bb.dnainternet.fi] has joined #minecrafthelp
#248 [11:06] <Acticis> Hello! I have problem with downloading minecraft for a long time. "Unable to save download. eo_uy.lang"
#249 [11:07] <Acticis> I do not have ByteFence or any other incompatible softwares.
#250 [11:15] * OliverPanda [webchat@45.72.235.183] has joined #minecrafthelp
#251 [11:15] <OliverPanda> hey
#252 [11:15] <OliverPanda> I download my minecraft
#253 [11:15] <OliverPanda> but whenever I click on it, it doesn't open
#254 [11:15] <OliverPanda> or do anything
#255 [11:15] * Jacob [webchat@c-73-249-174-57.hsd1.nh.comcast.net] has joined #minecrafthelp
#256 [11:16] <OliverPanda> hello
#257 [11:16] <OliverPanda> I just download my minecraft and when i click on it nothing happen and is not really responding at all
#258 [11:16] <OliverPanda> I just download my minecraft and when i click on it nothing happen and is not really responding at all
#259 [11:18] * OliverPanda [webchat@45.72.235.183] has left #minecrafthelp
#260 [11:16] <OliverPanda> I just download my minecraft and when i click on it nothing happen and is not really responding at all
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#263 [11:48] * Lf7 [webchat@mta-98-29-249-157.cinci.rr.com] has joined #minecrafthelp
#264 [11:50] <Lf7> every time I try to play Minecraft it says unable to locate java runtime
#265 [11:52] <Lf7> never mind it just needed an update
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#268 [12:19] * Nemo [webchat@79-116-206-22.dynamic.brasov.rdsnet.ro] has joined #minecrafthelp
#269 [12:20] <Nemo> Hi,my accoun was hacked and i need some help to get it back,can someone help me ??
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#272 [13:14] * jayy [webchat@d47-69-232-112.try.wideopenwest.com] has joined #minecrafthelp
#273 [13:16] <jayy> Experiencing: Unable to create directory. tzl_tzl.lang
#274 [13:16] <jayy> anyone know how to fix?
#275 [13:17] * Philip [webchat@cpc103050-sgyl39-2-0-cust819.18-2.cable.virginm.net] has joined #minecrafthelp
#276 [13:18] <Philip> Hi I bought the planes pack and since yesterday it does not want to download
#277 [13:19] * Philip [webchat@cpc103050-sgyl39-2-0-cust819.18-2.cable.virginm.net] has quit. (Client Quit)
#278 [13:21] <jayy> anyone here?
#279 [13:54] * Wriope [webchat@109-228-200-54.milleni.com.tr] has joined #minecrafthelp
#280 [13:54] <Wriope> minecraft java.lang.nullpointerexception group how i fix this error?
#281 [13:55] <Wriope> HEY
#282 [14:38] * Riley [webchat@pool-108-36-206-154.phlapa.fios.verizon.net] has joined #minecrafthelp
#283 [14:38] <Riley> I need help!
#284 [14:39] <Riley> my Minecraft says it is unable to download
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#286 [15:00] * nick [webchat@ip-199-59-196-198.cust.broadwave.com] has joined #minecrafthelp
#287 [15:00] * nick is now known as Guest41931
#288 [15:01] <Guest41931> hello did not know if there is someway you can help but i have the twich lancher and every time i try to lanche a mod it crashes
#289 [15:01] <Lord_Ralex> We do not help with mods or 3rd party launchers
#290 [15:01] <Guest41931> ok thanks
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#298 [15:24] <Awpt> hello
#299 [15:27] <Awpt> I was changing my mine craft optifine cape and I think i changed it to many times and now it logged me out and it says my account got deleted when i didnt even delete it
#300 [15:27] <Awpt> and I cant do any password changing or email changing
#301 [15:28] <Awpt> Absol
#302 [15:52] * daber [webchat@c-66-176-236-64.hsd1.fl.comcast.net] has joined #minecrafthelp
#303 [15:52] <daber> it wont let me launch minecraft i have been on it since 1.8.9 it has never happend since now help plzz
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#305 [16:04] * Wow [webchat@66-182-94-155.static.prvl001.digis.net] has joined #minecrafthelp
#306 [16:06] <Wow> So I just downloaded Minecraft pocket edition on my kindle fire but it is set up for a controller and I don't know how to make it use the touch screen controller
#307 [16:07] <Wow> Touch screen controls
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#314 [18:33] * tecumseh93 [webchat@217.red-88-26-135.staticip.rima-tde.net] has joined #minecrafthelp
#315 [18:38] <tecumseh93> Hello there.
#316 [18:38] <tecumseh93> I don't usually play minecraft but I keep getting this issue with my login.
#317 [18:38] <tecumseh93> I enter my email and my password (that I wrote down on a paper last time i logged in correctly) and i don't think the servers are busy as I tried to reset my password and got no message in my email.
#318 [18:39] <tecumseh93> Could it be that my account was hacked? what should I do?
#319 [18:39] <tyteen4a03> ??> tecumseh93 account/email-missing
#320 [18:39] <Absol> tecumseh93: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#321 [18:39] <Absol> tecumseh93: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#322 [18:39] <tyteen4a03> ??> tecumseh93 account/send-email
#323 [18:39] <Absol> tecumseh93: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#324 [18:40] <Absol> tecumseh93: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#325 [18:40] <tecumseh93> Indeed, I use hotmail. Should I change it to something like gmail so I dont get the issue again?
#326 [18:40] <tecumseh93> Thanks in advance
#327 [18:41] <tyteen4a03> tecumseh93: yep
#328 [18:42] <tecumseh93> well thanks a lot buddy, I will follow the steps and tell you if its solved :)
#329 [19:09] * rcmaehl [~null@2607:fcc8:a10a:7600:913d:7513:ae41:6cc6] has joined #minecrafthelp
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#331 [19:19] * Kat4 [webchat@24-179-64-58.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#332 [19:20] <Kat4> I reset my password but it still won't work or let me migrate the account!
#333 [19:29] <Kat4> Any ideas?
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#335 [20:01] * yan_78 [webchat@power-138-117-75-8.powerline.com.br] has joined #minecrafthelp
#336 [20:12] <yan_78> My problem is that computer graphics drivers that are not updated do not support minecraft
#337 [20:14] <yan_78> My problem is that computer graphics drivers that are not updated do not support minecraft https://paste.ubuntu.com/p/sw4pCrfytD/
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#341 [21:44] * ResistanceHD [webchat@79-112-29-076.iasi.fiberlink.ro] has joined #minecrafthelp
#342 [21:45] <ResistanceHD> Hello,I have recieved two copies of minecraft in the past and now I see that those accounnts were hi-jacked by the owner of the copies.
#343 [21:47] <ResistanceHD> I activated both for me and my brother and they were shown on my mojang account. Now when i log-in on mojang,i don't have any minecraft users...
#344 [21:47] * Webchat_72172 [webchat@72-189-10-94.res.bhn.net] has joined #minecrafthelp
#345 [21:48] <CubeTheThird> ResistanceHD, what do you mean by "hi-jacked by the owner of the copies."? are you not the owner then?
#346 [21:48] <Webchat_72172> Anyone here? I'm having some slightly embarrassing technical issues and have no ida what I'm doing
#347 [21:49] <CubeTheThird> Webchat_72172, the issues being?
#348 [21:49] <ResistanceHD> That person sent them to me as a gift for my birthday that day. I stopped playing it for a while and now i have seen that i don't own any minecraft account anymore.
#349 [21:49] <CubeTheThird> ResistanceHD, when you say they sent them to you, do you mean you were given login credentials, or gift codes?
#350 [21:50] <ResistanceHD> gift codes
#351 [21:50] <CubeTheThird> ResistanceHD, ah. That would indeed make you the owner then. Do you still possess these codes? (do NOT give them here)
#352 [21:50] <ResistanceHD> yeah sure
#353 [21:51] <CubeTheThird> ResistanceHD, ok. In that case you can contact Mojang and send them the codes, and they can help to recover the accounts
#354 [21:51] <CubeTheThird> ??> ResistanceHD mojang/email
#355 [21:51] <Webchat_72172> I had minecraft like 4-5 years ago and I recently wanted to log back in and play again but, since it's been 4-5 years, everything is different. I managed to log into thr mojang account that I used to download the paid version but the website keeps telling me to buy the game, even though I already had the game
#356 [21:51] <Absol> ResistanceHD: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#357 [21:51] <Absol> ResistanceHD: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#358 [21:51] <CubeTheThird> Webchat_72172, what's your minecraft username?
#359 [21:52] <Webchat_72172> Butterwarrior924 (I was like 11 lol)
#360 [21:52] <CubeTheThird> Webchat_72172, well I can confirm that the name is still registered under a mojang account. If you aren't seeing it listed under "My Games" on the account page ( account.mojang.com/me ), then you're logging in with the wrong email address
#361 [21:53] <ResistanceHD> And i have to fill those steps and that is all?
#362 [21:53] <CubeTheThird> ResistanceHD, yes fill out the form Absol sent you. Just that
#363 [21:54] <ResistanceHD> ok thank you
#364 [21:54] <CubeTheThird> no problem :3
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#366 [22:06] * Webchat_98595 [webchat@72-189-10-94.res.bhn.net] has joined #minecrafthelp
#367 [22:08] <Webchat_98595> (I was here earlier but my wifi shut down and sent me out) I recently logged into my old mojang account from around 4-5 years ago to play minecraft again, however I was only given the option to buy the game again despite already owning it and I see no "my games" section in my account
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#369 [23:04] * Blake [webchat@ip72-197-211-208.sd.sd.cox.net] has joined #minecrafthelp
#370 [23:04] <Blake> Hey
#371 [23:04] <Blake> My mojang account got locked or something because i attempted to reset the password to much
#372 [23:04] <Blake> could someone help me reset it
#373 [23:04] <mattym> ??> Blake login/throttle
#374 [23:04] <Absol> Blake: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#375 [23:04] <Absol> Blake: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#376 [23:05] <Blake> ok thanks
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#379 [23:10] <Matt2019> I have an error that is telling me that it is "Unable to locate the Java runtime." After getting this error I updated my Java version and I still continue to get this error
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