#1 [00:18] * YaBoyJim [webchat@c-73-115-188-72.hsd1.tx.comcast.net] has joined #minecrafthelp
#2 [00:18] <YaBoyJim> guys
#3 [00:18] <YaBoyJim> I cant install my minecraft
#4 [00:18] <YaBoyJim> It is stuck on the "Please wait while the setup wizard installs minecraft"
#5 [00:18] <YaBoyJim> but it wont actually install
#6 [00:18] <YaBoyJim> it's just frozen there
#7 [00:18] <YaBoyJim> any help?
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#9 [00:47] * Talhee [webchat@CPE00fc8d07f6c3-CM00fc8d07f6c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#10 [00:49] <Talhee> Hello ive been having trouble trying to purchase an additional copy of Minecraft for my little cousin. Every time I attempt to purchase it I denied. Im not sure whats going on, I already contacted my bank and nothing is being held or stopped on their end. Has anyone here had issues like this?
#11 [00:50] <mattym> Talhee, What is the actual error you are getting?
#12 [00:50] <Talhee> "Your transaction was declined. Please retry your transaction. If the problem persists please contact Skrill Customer Service for assistance." Now im not using Skrill im trying to use my Visa to purchase it.
#13 [00:51] <mattym> Talhee, Skrill is just one of the payment processors Mojang uses. One moment.
#14 [00:52] <mattym> Talhee, And you got that error on the minecraft.net purchase page?
#15 [00:52] <Talhee> The gift code page.
#16 [00:53] <Talhee> The url is https://account.mojang.com/buy/minecraft
#17 [00:53] <mattym> Talhee, And you are outside of the US correct?
#18 [00:53] <Talhee> Yes i reside in Canada
#19 [00:53] <mattym> Talhee, Was the bank card also issues in Canada?
#20 [00:54] <Talhee> Yes
#21 [00:54] <mattym> Talhee, Is it a regular credit card, or is it a Debit card?
#22 [00:54] <Talhee> Debit but it also functions as a credit card.
#23 [00:56] <mattym> Talhee, And when you spoke to the bank, did you specifically ask them about allowing International Transactions?
#24 [00:57] <Talhee> Yes, I specifically told them what I was trying to purchase, and ive bought things from overseas before.
#25 [00:58] <mattym> Talhee, Everything seems like it should be in order, and while Skrill was a payment partner, to the best of my knowledge they are no longer used, so im not sure why the error is saying that.
#26 [00:59] <mattym> Talhee, Do you know if you were under the ago of 13 when you first made your account?
#27 [00:59] <mattym> age*
#28 [01:00] <Talhee> I wasnt under the age of 13 for when I my minecraft nor my bank account.
#29 [01:02] <mattym> Talhee, One moment, just looking through the support articles to see if anything else needs to be checked.
#30 [01:02] <Talhee> No rush man. Take your time I appreciate the help.
#31 [01:02] <mattym> Talhee, You aren't using any type of Proxy or VPN that may make it look like you are in a different country, correct?
#32 [01:02] <Talhee> No not at all
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#34 [01:04] <Talhee> Ive tried purchasing it on different browsers and different devices all together. Just to make sure but it keeps coming up no matter what.
#35 [01:04] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
#36 [01:08] <mattym> Talhee, Right now all I can suggest is to try again at another time. Could just be a temporary issue on their end. As the error you are getting seems to be slightly out of date, I am also sending a message to Mojang about it. Would you mind sharing your ingame username so I can provide it if asked for. They may be able to check the system and see if it is a problem specific to your account.
#37 [01:09] <Talhee> Sure should just be the same as it is here.
#38 [01:09] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has quit. (Quit: Leaving.)
#39 [01:10] <Talhee> I geuss i'll have to go pick up one of those physical gift card things
#40 [01:10] <Talhee> Thanks for trying
#41 [01:10] <mattym> Talhee, Ok cool. Yeah thats an option.
#42 [01:10] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
#43 [01:10] <Talhee> Have a great evening
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#46 [01:51] * kingofhell [webchat@mta-75-188-140-173.neo.rr.com] has joined #minecrafthelp
#47 [01:51] <kingofhell> umm
#48 [01:52] <kingofhell> my minecraft keeps crashing when i try to open it
#49 [01:53] <kingofhell> Absol
#50 [01:54] <Andrio> ??> kingofhell launcher/crash-log
#51 [01:54] <Absol> kingofhell: We need to see your crash log, which is created after a crash.
#52 [01:54] <Absol> kingofhell: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#54 [02:28] * maki [webchat@130.105.99.198] has joined #minecrafthelp
#55 [02:33] <maki> hello?
#56 [02:35] <maki> i have a failed download issue until now even thought i followed all the steps stated above about Fail download errors. what should i do next?
#57 [02:43] * maki [webchat@130.105.99.198] has joined #minecrafthelp
#58 [02:44] * Mai5 [webchat@144.163.70.125.broad.cd.sc.dynamic.163data.com.cn] has joined #minecrafthelp
#59 [02:47] <Mai5> I bought the game，But after payment Didn't get him
#60 [02:48] <Mai5> And then I canceled the order
#61 [02:48] <Mai5> But there is no refund
#62 [02:49] <Mai5> Now I want to submit form Take my money back
#63 [02:49] <Andrio> Mai5, how did you cancel the order?
#64 [02:51] <Mai5> It prompts to cancel the unfinished order
#65 [02:51] <Mai5> I ordered it.
#66 [02:51] <Mai5> And then received the mail
#67 [02:58] * Mai5 [webchat@144.163.70.125.broad.cd.sc.dynamic.163data.com.cn] has joined #minecrafthelp
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#69 [03:15] <Mai5> Is there a waiting time for a refund,such as 24 hours to receive a refund
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#75 [04:34] * thelounge62 [webchat@dhcp-089-099-223-156.chello.nl] has joined #minecrafthelp
#76 [04:35] <thelounge62> hello, i'm having a problem with a server on 1.13-pre3
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#85 [05:45] * Spikeschild [webchat@host-92-17-76-30.as13285.net] has joined #minecrafthelp
#86 [05:45] <Spikeschild> Hello I'm having an issue with mobs not spawning
#87 [05:47] <Spikeschild> I even took all the mods off and still no spawns.
#88 [05:55] <Spikeschild> Andrio are you able to help please?
#89 [05:59] <Spikeschild> @Andrio Hello?
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#91 [06:22] * DylanApple [webchat@218-47-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#92 [06:24] <DylanApple> sometimes if i typ something in the chat it gets me stuck in in i cant click press any button this also sometimes happens in esc and inventory i really need help because it keeps coming and its anoying.
#93 [06:38] * amacsiz_ [webchat@host-176-33-235-161.reverse.superonline.net] has joined #minecrafthelp
#94 [06:38] <amacsiz_> https://paste.ubuntu.com/p/bVFPxfThDv/
#95 [06:41] * linnlea [webchat@90-230-169-133-no174.tbcn.telia.com] has joined #minecrafthelp
#96 [06:42] <linnlea> hi! i cant for my life log in with my minecraft account anywhere. i know my email and have changed password. it hasnt helped. help?
#97 [06:48] <amacsiz_> https://paste.ubuntu.com/p/bVFPxfThDv/ pls help
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#99 [07:12] * zeracia [webchat@78-22-7-149.access.telenet.be] has joined #minecrafthelp
#100 [07:13] <zeracia> hi guys, so since a while i can't seem to get minecraft running, modded does work, i have tried many things like deleting the .minecraft, updating java (i have the newest version), reinstall minecraft, so basically it crashes on loading screen/ start menu
#101 [07:17] <DylanApple> um its taking very long
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#105 [08:04] * Alucard7 [webchat@217-149-170-230.nat.highway.telekom.at] has joined #minecrafthelp
#106 [08:08] <Alucard7> Hello, I have a little Problem in Minecraft, the game starts but the menu doesn`t show (but it reakts correctly when i clik where the buttons should be)
#107 [08:13] * Webchat_40333 [webchat@c-98-232-63-226.hsd1.wa.comcast.net] has joined #minecrafthelp
#108 [08:14] <Webchat_40333> My son (7) really wants the full version for our PC vs. the iPad version. Do I download the Java edition from Minecraft or the Win10 version from MSFT?
#109 [08:14] <urielsalis> Webchat_40333, if you buy the Java edition(from Minecraft.net), you get the Windows 10 edition for free
#110 [08:15] <Webchat_40333> OK, thx, which one is better (I know that's subjective)
#111 [08:15] <urielsalis> The Windows 10 edition is the same as the iPad version, the "PC" version(that its called Java edition) has support for community servers and mods, which is what your son most likely wants
#112 [08:16] <urielsalis> The Java edition is the original version of the game
#113 [08:17] <Webchat_40333> perfect, Java it is. Thanks a lot, likely saved this clueless dad some frustration
#114 [08:24] <Alucard7> Hello, I have a little Problem in Minecraft, the game starts but the menu doesn`t show (but it reacts correctly when i clik where the buttons should be). Does someone know how i get the menu back?
#115 [08:35] * senpai [webchat@202-161-116-170.static.tpgi.com.au] has joined #minecrafthelp
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#118 [08:44] * Nick [webchat@78-44-37.adsl.cyta.gr] has joined #minecrafthelp
#119 [08:44] * Nick is now known as Guest1321
#120 [08:45] <Guest1321> hello
#121 [08:45] <Guest1321> uh i can't log in to my mincroft account
#122 [08:45] <Guest1321> it says invalid password
#123 [08:46] <Guest1321> i clicked on i forgot my pass and it said i'd receive an email but i have nothing new in my email
#124 [08:46] <Guest1321> help
#125 [08:50] <Guest1321> knew nobody would care
#126 [08:50] <Guest1321> 👌 support
#127 [08:50] * MoonMoon52 [webchat@193.226.247.90.pool.invitel.hu] has joined #minecrafthelp
#128 [08:51] <Alucard7> "Please be patient while waiting, or check back in a few hours."
#129 [08:52] <urielsalis> ?? info/volunteer
#130 [08:52] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#131 [08:52] <urielsalis> ??> Alucard7 win/dxdiag
#132 [08:52] <Absol> Alucard7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#133 [08:52] <urielsalis> ??> Guest1321 account/send-email
#134 [08:52] <Absol> Guest1321: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#135 [08:52] <Absol> Guest1321: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#136 [08:52] <urielsalis> ??> Guest1321 account/trans-id
#137 [08:52] <Absol> Guest1321: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#138 [08:53] <MoonMoon52> Hello there, i got a problem: Error: org.lwjgl.LWJGLException: Pixel format not accelerated, i already tried the suggested methodes
#139 [08:53] <MoonMoon52> and didn't helped :S
#140 [08:54] <Alucard7> @+urielsalis how should i let you see it, i have it on desktop
#141 [08:55] <urielsalis> Alucard7, join from the same PC you are having the issue from
#142 [08:55] <urielsalis> ??> MoonMoon52 win/dxdiag
#143 [08:55] <Absol> MoonMoon52: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#144 [08:55] <MoonMoon52> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#145 [08:55] <MoonMoon52> whoops
#146 [08:56] <MoonMoon52> here: https://paste.ubuntu.com/p/ggwFNJVXWC/
#147 [08:57] <urielsalis> MoonMoon52, There are no drivers for your GPU for Windows 8.1, downgrade back to Windows 7, get a new GPU(if you have a desktop PC) or play in another PC
#148 [08:57] <urielsalis> ??> Alucard7 scold/pm
#149 [08:57] <Absol> Alucard7: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#150 [08:57] <urielsalis> ??> Alucard7 paste
#151 [08:57] <Absol> Alucard7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#152 [08:57] <MoonMoon52> okay, thanks
#153 [08:57] * MoonMoon52 [webchat@193.226.247.90.pool.invitel.hu] has quit. (Quit: webchat.esper.net)
#154 [08:59] <Alucard7> https://paste.ubuntu.com/p/q3S8Zj57f3/
#155 [09:01] <urielsalis> ??> Alucard7 win/reinst
#156 [09:01] <Absol> Alucard7: You may need to reinstall the locally installed files that Minecraft puts into place.
#157 [09:01] <Absol> Alucard7: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#158 [09:02] <Alucard7> that didn't help that was the first i tried :(
#159 [09:03] <Alucard7> and what is Win/reinst
#160 [09:03] <Alucard7> you dont mean i have to reinstall my whole windows?
#161 [09:04] <urielsalis> Alucard7, nono, win/reinst is a command for absol
#162 [09:06] <Alucard7> the 1. thing i did was deleting the .Mincraft
#163 [09:07] <Alucard7> is there a way to send you a picture of my bug maybe it helps to find the error
#164 [09:07] * bildramer [~bildramer@p2003004D8D2A8E00E8B86E354A0537C3.dip0.t-ipconnect.de] has joined #minecrafthelp
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#166 [09:17] <Alucard7> short afk
#167 [09:20] * Webchat_26034 [webchat@ool-18b860d9.dyn.optonline.net] has joined #minecrafthelp
#168 [09:20] <Webchat_26034> Why does Minecraft keep crashing when I load into a world?
#169 [09:21] * carson [webchat@123.sub-174-226-132.myvzw.com] has joined #minecrafthelp
#170 [09:21] <carson> I just signed my son up and user name and password is not working.
#171 [09:22] <Webchat_26034> Did you try resetting?
#172 [09:22] <carson> I thought we put in User ID Kingcarson01 with password Brick2018 and not working
#173 [09:22] <carson> yes
#174 [09:22] <carson> I got an email confirmation that we purchased the game but invalid id and password
#175 [09:22] <urielsalis> carson, you just posted your password in a public char
#176 [09:22] <carson> tried to reset
#177 [09:22] <urielsalis> carson, change it now before somebody else does it
#178 [09:23] <carson> it does not work anyway
#179 [09:23] <urielsalis> carson, it doesnt work for you, it works for others
#180 [09:23] <carson> i need help resetting
#181 [09:23] <urielsalis> carson, change your password now
#182 [09:23] <urielsalis> ??> carson account/reset-password
#183 [09:23] <Absol> carson: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#184 [09:23] <carson> it does not work
#185 [09:23] <Absol> carson: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#186 [09:23] <carson> how long does that take
#187 [09:23] <Webchat_26034> Thanks now I have your account. ;)
#188 [09:24] <carson> can someone send me a link to reset
#189 [09:24] <urielsalis> !kick Webchat_26034
#190 [09:24] * maximus [webchat@107-128-215-38.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#191 [09:24] <carson> took my money but will not grant me access to game
#192 [09:24] <maximus> my account stopped working and i sent an email but i dont know if that email sent
#193 [09:24] <urielsalis> ??> carson login/throttle
#194 [09:24] <Absol> carson: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#195 [09:24] <Webchat_26034> Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick201
#196 [09:24] <Webchat_26034> 8Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick20
#197 [09:24] <Webchat_26034> 18Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018Brick2018
#198 [09:24] <Absol> carson: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#199 [09:24] <urielsalis> carson, and Absol sent you a link to reset it
#200 [09:24] <carson> what the heck? so not what
#201 [09:24] * Lord_Ralex kicked Webchat_26034 from #minecrafthelp (Reason: ebchat_26034 :Here is the lovely door)
#202 [09:25] <maximus> i already waited all night before i went to sleep and i logged on and changed password and it still doesnt let me log in
#203 [09:25] <carson> Ok I am just going to buy another one and cancel the credit card payment on the other this is stupid
#204 [09:25] <urielsalis> carson, that will not help, you need to first reset your password as you posted it here, then wait 1 hour before trying to log in again(as you throttled yourself entering the wrong password too many times)
#205 [09:26] <urielsalis> carson, and you need to log in with your email, not username
#206 [09:26] <Alucard7> back
#207 [09:26] <maximus> i already waited all night before i went to sleep and i logged on and changed password and it still doesnt let me log in
#208 [09:26] * carson [webchat@123.sub-174-226-132.myvzw.com] has quit. (Quit: webchat.esper.net)
#209 [09:26] <urielsalis> maximus, only messages starting with your name are for you
#210 [09:26] <urielsalis> ??> maximus account/send-email
#211 [09:27] <Absol> maximus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#212 [09:27] <Absol> maximus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#213 [09:27] <urielsalis> ??> maximus account/trans-id
#214 [09:27] <Absol> maximus: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#215 [09:27] <maximus> i did i dont know fully if it sent though i didnt get an email from mojand saying they received the ticket
#216 [09:30] <urielsalis> maximus, see the second message from Absol
#217 [09:30] <Alucard7> Ps: I know i had the same problem some time ago (with the misssing menu) but i simply dont remember the solution :(
#218 [09:30] <maximus> i sent another one just incase
#219 [09:31] <maximus> ill just wait for it now
#220 [09:31] <maximus> thank yoiu
#221 [09:31] * maximus [webchat@107-128-215-38.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#222 [09:35] <Alucard7> https://www.dropbox.com/s/a9ewa0kehv2o44w/Minecraft%20error.PNG?dl=0
#223 [09:36] <Alucard7> this is what it looks like for me where the menu with singleplayer and so on should be...
#224 [10:07] * Exterra [webchat@c-73-123-111-242.hsd1.nh.comcast.net] has joined #minecrafthelp
#225 [10:25] * Hoshua [webchat@177.183.96.136] has joined #minecrafthelp
#226 [10:25] <Hoshua> Hey
#227 [10:25] <Hoshua> I was playing minecraft
#228 [10:26] <Hoshua> And my laptop turned off bcoz it was with low battery
#229 [10:26] <Hoshua> When i turned on again
#230 [10:26] <Hoshua> My Vanilla world was gone
#231 [10:27] <Hoshua> How can i have my world back?
#232 [10:27] <Hoshua> The file still is on /saves/ bin
#233 [10:33] <Hoshua> what can i do?
#234 [10:34] * Guest1321 [webchat@78-44-37.adsl.cyta.gr] has quit. (Quit: webchat.esper.net)
#235 [11:07] <Alucard7> back
#236 [11:12] <Alucard7> urielsalis did you have a look on the picture?
#237 [11:30] * YBNCALEB [webchat@208.94.178.119] has joined #minecrafthelp
#238 [11:31] <YBNCALEB> Im getting a pixel format not accelerated in minecraft
#239 [11:32] * YBNCALEB [webchat@208.94.178.119] has quit. (Client Quit)
#240 [11:45] * TwoGod4You [webchat@178.115.131.122.wireless.dyn.drei.com] has joined #minecrafthelp
#241 [11:47] <TwoGod4You> Hi, myproblem is, that every time when i log into my mc acc, It says can´t connect to server i´ve un- and installed it 3. but it says the same. Pls help. Thanks, TwoGod4You
#242 [11:47] * Alucard7 [webchat@217-149-170-230.nat.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#243 [11:56] * Alucard7 [webchat@217-149-168-82.nat.highway.telekom.at] has joined #minecrafthelp
#244 [11:57] <Alucard7> temporaly lost conection so everything til now vanished
#245 [12:06] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#246 [12:10] <Alucard7> My UI is also broken only grey Hearts and Food
#247 [12:10] <Alucard7> and no text in chat and info bubbles
#248 [12:11] <Alucard7> also in F3 ther are only grey boxes
#249 [12:26] * Landon [webchat@ip98-160-208-49.lv.lv.cox.net] has joined #minecrafthelp
#250 [12:26] <Landon> Hi I’m having trouble with transferring my DLC payments over to the Nintendo Switch
#251 [12:27] <mattym> Landon, What do you mean?
#252 [12:28] <Landon> Texture packs won’t transfer over even when it asked me if I wanted to
#253 [12:28] <mattym> Landon, Are you going from the Switch Edition to the new update on Switch?
#254 [12:28] <Landon> My skin packs are there, just not my texture packs
#255 [12:28] <Landon> No
#256 [12:29] <Landon> Xbox to switch
#257 [12:29] <mattym> Landon, Are you logged into the same Microsoft/Xbox Live account the purchases were made on?
#258 [12:29] <Landon> Yes
#259 [12:30] <mattym> Landon, Were the packs purchased when it was the Xbox/One Edition or when after the "Better Together Update"
#260 [12:30] <Landon> WOld Xbox one edition
#261 [12:31] <Landon> *old
#262 [12:32] <mattym> Landon, Those were purchased on the Xbox Live store then, those packs will only be available to you when playing on the actual Xbox. Only purchases made through the Minecraft Marketplace, are available on all platforms.
#263 [12:32] <Landon> So why did my skin packs transfer over?
#264 [12:33] <mattym> Landon, Some skin packs are the same as listed on the Marketplace.
#265 [12:34] <Alucard7> so no one knows a solution for my no menu no text bug?
#266 [12:34] <mattym> Alucard7, Can you restate the problem.
#267 [12:34] <Landon> Obviously I’m looking at it right now, but all my previously owned texture packs are still in the marketplace
#268 [12:35] <Alucard7> https://www.dropbox.com/s/a9ewa0kehv2o44w/Minecraft%20error.PNG?dl=0
#269 [12:35] <mattym> Landon, If they were purchased under the Xbox Store, they are only available on the Xbox.
#270 [12:35] <Alucard7> this is what my main menu look like
#271 [12:35] <mattym> Landon, There are some exceptions, but if you don't see them, those are not available
#272 [12:36] <mattym> Alucard7, You need to explain the issue.
#273 [12:36] <Landon> Texture packs won’t transfer over to Minecraft bedrock, but skins do
#274 [12:37] <Landon> Because I have battle and beasts skin pack
#275 [12:37] <Alucard7> i can start the game but ther is only the background img but no mainmenu. if i clik where the singelplayer buton should be i can enter the world but it shows no texts
#276 [12:37] <mattym> Landon, Yes, there are exceptions both ways. Some are available on both. Some are only available on the Xbox, some of the ones Switch owners bought are only available when on the Switch. Its a licensing matter.
#277 [12:38] * Webchat_40333 [webchat@c-98-232-63-226.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#278 [12:38] <mattym> ??> Alucard7 win/reinst
#279 [12:38] <Absol> Alucard7: You may need to reinstall the locally installed files that Minecraft puts into place.
#280 [12:38] <Absol> Alucard7: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#281 [12:38] <mattym> Alucard7, Try the instructions from Absol and see if anything changes.
#282 [12:38] <Alucard7> this did i do already times
#283 [12:38] <mattym> Alucard7, Are you sure you did the instructions exactly as written?
#284 [12:39] <Alucard7> 3 times
#285 [12:39] <Landon> I’m not on Java
#286 [12:39] <mattym> Landon, That message is not for you, as it does not beging with your name
#287 [12:40] <Landon> Sorry this is getting confusing
#288 [12:40] * FailedDownload [webchat@np.29.21.53.206.cos.dyn.pcisys.net] has joined #minecrafthelp
#289 [12:41] <mattym> Landon, Bottom line, if there are textures or skins that do not show up in the new updates, that are ones not licensed to appear on that console.
#290 [12:41] <Alucard7> mattym yes i'm sure becaus i deleted the whole .Minecraft directory
#291 [12:41] <mattym> ??> Alucard7 win/dxdiag
#292 [12:41] <Absol> Alucard7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#293 [12:42] <Landon> But the texture packs I’ve previously purchased in the Xbox live store are also there in the Minecraft marketplace, just not paid for
#294 [12:42] <Alucard7> mattym https://paste.ubuntu.com/p/mHxsktTDb2/
#295 [12:43] <FailedDownload> Hi... Im getting a weird problem where when I try to download 1.12+ it say "Failed to download file. af_za.json" and I just deleted alot of files and do not have a antivirus that conflicts with it
#296 [12:43] <mattym> ??> FailedDownload tools/hjt
#297 [12:43] <Absol> FailedDownload: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#298 [12:43] <Absol> FailedDownload: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#299 [12:43] <FailedDownload> Okay
#300 [12:44] <mattym> Alucard7, Ok, lets try a clean driver install. Download the file from the following page, when you run/install it, choose the Custom Install option, then check the box to make it do a clean install. https://www.geforce.com/drivers/results/134853
#301 [12:45] <mattym> Alucard7, When it says its finished, and asks you to restart, do so, then check the game again.
#302 [12:46] <Alucard7> i'll try this (even thought ger would be better for me)
#303 [12:49] <FailedDownload> By uploading the file will it share any of my personal info?
#304 [12:50] <mattym> FailedDownload, It should not contain any. If your computer username is your real name, you can replace that
#305 [12:50] <FailedDownload> Okay
#306 [12:52] <mattym> ??> FailedDownload av/mcafee/uninstall
#307 [12:52] <Absol> FailedDownload: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#308 [12:53] <FailedDownload> Erm... I might get a new computer soon... This is a little to much to download for me, thanks for the help
#309 [12:56] <Alucard7> mattym thy it works now
#310 [12:57] <Alucard7> you are realy great
#311 [12:58] * joel [webchat@pool-72-94-254-115.phlapa.fios.verizon.net] has joined #minecrafthelp
#312 [12:59] <joel> my account was stolen i have the info
#313 [12:59] <joel> of purchase info
#314 [12:59] * joel is now known as Guest43769
#315 [12:59] <mattym> ??> Guest43769 account/send-email
#316 [12:59] <Absol> Guest43769: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#317 [12:59] <Absol> Guest43769: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#318 [13:00] * Guest43769 [webchat@pool-72-94-254-115.phlapa.fios.verizon.net] has quit. (Client Quit)
#319 [13:20] <Alucard7> thx again see you later
#320 [13:20] * Alucard7 [webchat@217-149-168-82.nat.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#321 [13:23] * KK [webchat@47.198.195.72] has joined #minecrafthelp
#322 [13:26] <KK> Hi there, I am trying to open Minecraft for the first time and when i click 'Download 1.12.2', it tells me "Unable to save download. calm1.ogg". What do I do?
#323 [13:26] <mattym> ??> KK error/download
#324 [13:26] <Absol> KK: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#325 [13:29] * KK [webchat@47.198.195.72] has quit. (Quit: webchat.esper.net)
#326 [13:33] * KK [webchat@47.198.195.72] has joined #minecrafthelp
#327 [13:34] <KK> I keep getting failed download errors, but I deleted all incompatible files from my computer.
#328 [13:38] <KK> I have no clue what to do. Can someone help me out?
#329 [13:40] <KK> I'm going to try to restart my computer and see if the files get completely uninstalled.
#330 [13:42] <mattym> ??> KK tools/hjt
#331 [13:42] <Absol> KK: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [13:42] <Absol> KK: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [13:46] <KK> https://paste.ubuntu.com/p/hvsPw6Zkb5/
#334 [13:48] <mattym> ??> KK av/adwcleaner
#335 [13:49] <Absol> KK: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#336 [13:49] <Absol> KK: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#337 [13:49] <mattym> KK, After you have done those instructions and restarted, test the game again.
#338 [13:53] * TwoGod4You [webchat@178.115.131.122.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#339 [13:54] * SenterStrike [webchat@sctv-cgn-95-109.mounet.com.95.145.216.in-addr.arpa] has joined #minecrafthelp
#340 [13:55] <SenterStrike> Hi, can someone help me
#341 [13:56] <SenterStrike> Can someone help me please
#342 [13:57] <SenterStrike> My shift in Minecraft isn't working correctly
#343 [14:00] * SenterStrike [webchat@sctv-cgn-95-109.mounet.com.95.145.216.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#344 [14:03] * kusanagi [~kusanagi@pool-173-56-22-216.nycmny.fios.verizon.net] has joined #minecrafthelp
#345 [14:06] * AndreiKP [webchat@86-120-138-47.rdsnet.ro] has joined #minecrafthelp
#346 [14:07] * AndreiKP [webchat@86-120-138-47.rdsnet.ro] has quit. (Client Quit)
#347 [14:09] * Doh [webchat@74-196-111-213.gavlcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#348 [14:21] <Doh> hello, I have an issue about buying minecraft. The issue is i dont know why every time i click purchase it alwways say "error placing order", im pretty sure my credit card is work and nothing wrong with my credit card. Please help me or give me some way to fix this issue. Thank you.
#349 [14:30] * doh [webchat@74-196-111-213.gavlcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#350 [14:37] * otavio129 [webchat@177.52.29.28] has joined #minecrafthelp
#351 [14:38] <otavio129> n entra
#352 [14:38] * otavio129 [webchat@177.52.29.28] has quit. (Client Quit)
#353 [14:41] * kusanagi [~kusanagi@pool-173-56-22-216.nycmny.fios.verizon.net] has quit. (Ping timeout: 198 seconds)
#354 [14:54] * kingbee1023 [webchat@c-68-34-189-7.hsd1.va.comcast.net] has joined #minecrafthelp
#355 [14:54] <kingbee1023> hello?
#356 [14:55] <kingbee1023> I would like to reset my password
#357 [14:55] <kingbee1023> can I reset my password
#358 [14:56] <mattym> kingbee1023, Do so here https://account.mojang.com/password
#359 [15:04] <kingbee1023> I am using a legacy account, though. And I can not remember the original email.
#360 [15:04] <mattym> ??> kingbee1023 account/send-email
#361 [15:04] <Absol> kingbee1023: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#362 [15:04] <Absol> kingbee1023: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#363 [15:05] <kingbee1023> But what if I can not get to my transaction ID because of how long ago I had created the account?
#364 [15:12] <kingbee1023> yeah you fucks are stupid
#365 [15:12] <Absol> kingbee1023: Please keep it civil
#366 [15:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#367 [15:35] * Defektro [defektro@hilla.kapsi.fi] has quit. (Ping timeout: 186 seconds)
#368 [15:39] * H2x [webchat@80-198-79-40-cable.dk.customer.tdc.net] has joined #minecrafthelp
#369 [15:39] <H2x> ?
#370 [15:39] <H2x> !help
#371 [15:39] <Absol> H2x: Commands:
#372 [15:40] <H2x> !help
#373 [15:40] <Absol> H2x: Commands:
#374 [15:40] * H2x [webchat@80-198-79-40-cable.dk.customer.tdc.net] has quit. (Client Quit)
#375 [15:42] * LeFilou_04 [webchat@host-85-201-162-67.dynamic.voo.be] has joined #minecrafthelp
#376 [15:42] * H2x [webchat@80-198-79-40-cable.dk.customer.tdc.net] has joined #minecrafthelp
#377 [15:42] <H2x> Hello
#378 [15:42] <LeFilou_04> you speak french
#379 [15:42] <H2x> no
#380 [15:42] <LeFilou_04> ok
#381 [15:43] <H2x> but i can't open my minecraft
#382 [15:43] <LeFilou_04> my minecraft is not downolad mi version 1.12.2 of forge
#383 [15:43] * LeFilou_04 is now known as pppp
#384 [15:43] <H2x> :D
#385 [15:43] * pppp [webchat@host-85-201-162-67.dynamic.voo.be] has quit. (Client Quit)
#386 [15:44] <H2x> we both need help :D
#387 [15:47] * H2x [webchat@80-198-79-40-cable.dk.customer.tdc.net] has quit. (Client Quit)
#388 [15:48] * Defektro [defektro@hilla.kapsi.fi] has joined #minecrafthelp
#389 [15:53] * MinecraftBuilder [webchat@c-76-102-204-166.hsd1.ca.comcast.net] has joined #minecrafthelp
#390 [15:54] <MinecraftBuilder> I was able to launch Minecraft a week ago but now when I boot up the game and try to enter a realm, it crashes and brings me back to the launcher. How do I fix this problem?
#391 [15:55] <mattym> ??> MinecraftBuilder launcher/log
#392 [15:55] <Absol> MinecraftBuilder: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#393 [15:56] * thelounge41 [webchat@80-198-79-40-cable.dk.customer.tdc.net] has joined #minecrafthelp
#394 [15:58] <MinecraftBuilder> https://paste.ubuntu.com/p/xwCqnSf3wM/
#395 [15:58] * thelounge41 [webchat@80-198-79-40-cable.dk.customer.tdc.net] has quit. (Client Quit)
#396 [16:00] <mattym> ??> MinecraftBuilder win/reinst
#397 [16:00] <Absol> MinecraftBuilder: You may need to reinstall the locally installed files that Minecraft puts into place.
#398 [16:00] <Absol> MinecraftBuilder: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#399 [16:09] <MinecraftBuilder> thank you for the prompt response and help +mattym & Absol
#400 [16:09] <MinecraftBuilder> it did the trick, the Enable VBO setting on OFF crashes my game. I need to leave it ON
#401 [16:18] * brendie [webchat@108-86-89-177.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#402 [16:19] <brendie> Son has Minecraft Java edition on MacBook Pro. Working fine yesterday. Won't open today. No error message, app icon just briefly flashes and then nothing happens. Help.
#403 [16:25] <mattym> brendie, Remove the Minecraft application from your Applications folder. Download a new copy of the launcher from minecraft.net and try starting it again.
#404 [16:25] <brendie> Will my son's worlds still be accessible?
#405 [16:25] <mattym> brendie, They are stored elsewhere.
#406 [16:27] <brendie> When you say remove, do you mean delete or put in trash?
#407 [16:29] <mattym> brendie, Same thing
#408 [16:31] <brendie> Thanks! Seems to be fixed now.
#409 [16:46] * MinecraftBuilder [webchat@c-76-102-204-166.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#410 [16:49] * e_l1997 [~quassel@37.250.221.171.bredband.tre.se] has quit. (Read error: Connection reset by peer)
#411 [17:17] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#412 [17:27] * THERetroGamerNY [~THERetroG@pool-108-17-17-90.bflony.fios.verizon.net] has joined #minecrafthelp
#413 [17:32] * Perfect_Potatoe [webchat@121-74-31-198.telstraclear.net] has joined #minecrafthelp
#414 [17:32] <Perfect_Potatoe> Hi, I can't seem to connect to lan with my brother. We are like right next to each other and are on the same network. Is there a way i can get lan to work?
#415 [17:38] <Perfect_Potatoe> Can someone help me fix this problem?
#416 [17:38] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#417 [17:45] * Perfect_Potatoe [webchat@121-74-31-198.telstraclear.net] has joined #minecrafthelp
#418 [17:46] <Perfect_Potatoe> Hi, im trying to make a lan game with my brother. But the game isnt appearing under lan. And we are on the same network. How do i fix this?
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#421 [18:48] * xXTheRedGamerXx [webchat@cpe-137-147-146-91.bpw5-r-037.win.vic.bigpond.net.au] has joined #minecrafthelp
#422 [18:49] <xXTheRedGamerXx> i need my security questions reset but dont have access to my old email
#423 [18:54] <xXTheRedGamerXx> helooooooo.........
#424 [18:56] * asdasd [webchat@cpe-137-147-146-91.bpw5-r-037.win.vic.bigpond.net.au] has joined #minecrafthelp
#425 [19:13] <asdasd> heloooo
#426 [19:13] <xXTheRedGamerXx> heloooo
#427 [19:13] * xXTheRedGamerXx [webchat@cpe-137-147-146-91.bpw5-r-037.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#428 [19:17] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#429 [19:37] * Jay [webchat@tn-76-7-145-15.dhcp.embarqhsd.net] has joined #minecrafthelp
#430 [19:38] <Jay> My minecraft crashes whenever i try to join a server
#431 [19:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#432 [19:40] <Jay> how do I fix it
#433 [19:44] <Jay> is any one there
#434 [19:45] <Jay> anyone
#435 [19:46] * thelounge28 [webchat@tn-76-7-145-15.dhcp.embarqhsd.net] has joined #minecrafthelp
#436 [19:46] <thelounge28> Can anyone help
#437 [19:48] <thelounge28> Anyone
#438 [19:48] <Jay> is this a fake link
#439 [19:50] <Jay> ANY ONE HERE
#440 [19:50] <thelounge28> I am xD
#441 [19:53] * Jay [webchat@tn-76-7-145-15.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#442 [19:54] * StoxGaming [webchat@189-83-25-186.user.veloxzone.com.br] has joined #minecrafthelp
#443 [19:55] <StoxGaming> hello, no speak inglish , I from Brazil
#444 [19:55] <StoxGaming> meu minecraft esta dando esse erro: não foi possivel iniciar o Java
#445 [19:55] <StoxGaming> como posso arrumar este poblema
#446 [19:56] * thelounge46 [webchat@tn-76-7-145-15.dhcp.embarqhsd.net] has joined #minecrafthelp
#447 [19:56] <thelounge46> My minecraft crashes whenever i try to join the server
#448 [19:59] <thelounge46> Help pls someone
#449 [20:01] <thelounge46> Anyone
#450 [20:01] <thelounge46> can anyone help me
#451 [20:18] * Dan [webchat@c-98-193-71-141.hsd1.il.comcast.net] has joined #minecrafthelp
#452 [20:18] <Dan> Hello
#453 [20:19] <Dan> I can't log into my Minecraft account.
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#455 [20:24] * zChromaGhz [webchat@168.228.43.18] has quit. (Client Quit)
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#457 [21:23] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#458 [21:47] * kusanagi [~kusanagi@pool-173-56-22-216.nycmny.fios.verizon.net] has joined #minecrafthelp
#459 [21:57] * MomsComputer [webchat@107-200-119-73.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#460 [21:58] <MomsComputer> Hi there, I have minecraft v. 1.12.2. When trying to launch the game first I got weird error referencing a fail move of the tmp. Fixed that. Then when trying to click Play I get: The game crashed whilst initializing game; Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#461 [22:05] <MomsComputer> https://www.minecraftforum.net/forums/support/java-edition-support/2910118-error-org-lwjgl-lwjglexception-pixel-format-not
#462 [22:05] <Andrio> ??> MomsComputer win/DXDiag
#463 [22:06] <Absol> MomsComputer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#464 [22:07] <MomsComputer> I have that, I have it in pastebin in the url above, also here you go! https://pastebin.com/PHgBaPwT
#465 [22:08] <MomsComputer> That other URL to the forums is the post I made which has everything I've tried already. :(
#466 [22:08] <Andrio> MomsComputer, I'm afraid your hardware isn't fully supported on Windows 10; you'll need to install Windows 7, install a video card, use a newer PC or try the Windows 10 Edition
#467 [22:10] <MomsComputer> aw darn. it used to work fine :( ok thanks
#468 [22:10] <Andrio> hm
#469 [22:11] <MomsComputer> where is the windows 10 edition? I go to their site and the only option for Windows just gives me the MinecraftInstaller.msi
#470 [22:12] <Andrio> MomsComputer, it's on the Windows Store.
#471 [22:15] <MomsComputer> ew lol
#472 [22:15] <MomsComputer> can windows 10 edition play with windows java edition?
#473 [22:15] <Andrio> MomsComputer, you can also get it for free from your Mojang account page
#474 [22:15] <Andrio> MomsComputer, no
#475 [22:15] <MomsComputer> D:
#476 [22:23] * Chris [webchat@S0106602ad0900793.ok.shawcable.net] has joined #minecrafthelp
#477 [22:23] <Chris> Hello
#478 [22:24] <Chris> I need help joining a sever. I have tried many firewall settings but it doesnt seem to work. I would like some help
#479 [22:25] <Chris> I get the java.net.eception message when trying to join mineplex, a popular server
#480 [22:30] * Chris [webchat@S0106602ad0900793.ok.shawcable.net] has quit. (Quit: webchat.esper.net)
#481 [22:31] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has joined #minecrafthelp
#482 [22:33] <Internetgirl> I've been trying to play minecraft for weeks now but whenever I open up either an old world or a new world it gets stuck on the brown loading screen then eventually closes out and I get told minecraft has crashed. My drivers are up to date and so is my java. I've even undownloaded and redownloaded minecraft several times. Any Ideas? https://paste.u
#483 [22:33] <Internetgirl> buntu.com/p/zXpX32cFpx/
#484 [22:35] * MomsComputer [webchat@107-200-119-73.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#485 [23:03] * eko [webchat@174-16-157-226.hlrn.qwest.net] has joined #minecrafthelp
#486 [23:04] <eko> hi when i try to load mc it says "Unable to create directory"
#487 [23:08] <eko> How do I fic the "Unable to create directory" error when i try to play minecraft
#488 [23:08] * Kevmo11 [webchat@71-84-14-142.dhcp.trlk.ca.charter.com] has joined #minecrafthelp
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#491 [23:26] <CubeTheThird> Internetgirl, one moment
#492 [23:28] <CubeTheThird> Internetgirl, firstly download and install https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=88345
#493 [23:28] <CubeTheThird> Internetgirl, also, you may need to configure your nvidia settings to run the game with your Nvidia graphics card
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#495 [23:38] * germywormy [webchat@186-45-255-37.dynamic.tstt.net.tt] has joined #minecrafthelp
#496 [23:39] <germywormy> I need help please
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#498 [23:52] * iFrxsty [webchat@14.192.208.241] has joined #minecrafthelp
#499 [23:52] <iFrxsty> hello!
#500 [23:52] <iFrxsty> im getting an error saying failed to download file wait.ogg
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