#1 [00:18] * Ashley [webchat@14-202-202-252.static.tpgi.com.au] has joined #minecrafthelp
#2 [00:19] <Ashley> My account was hacked and they changed my account name, how do I fix this? Any idea?
#3 [00:21] <mattym> ??> Ashley account/send-email
#4 [00:21] <Absol> Ashley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#5 [00:21] <Absol> Ashley: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#6 [00:21] * Webchat_11958 [webchat@75-60-127-179.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#7 [00:21] <Ashley> Oh thanks, i wasn't sure where the contact form was
#8 [00:24] * Ashley [webchat@14-202-202-252.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#9 [00:24] <Webchat_11958> Hello,So about 3 years ago when I and Minecraft on PC (Windows) I had trouble logging in We were busy that time so we couldn't respond and forgot. I am sorry it was 3 years.
#10 [00:32] <Webchat_11958> .
#11 [00:33] <mattym> Webchat_11958, Can you explain what you mean?
#12 [00:36] <Webchat_11958> I logged in to Minecraft and then a message popped up that said that I can't log in.
#13 [00:36] <mattym> Webchat_11958, What is the exact message?
#14 [00:37] <Webchat_11958> I don't remember
#15 [00:38] <mattym> Webchat_11958, Try to log in now, and check.
#16 [00:40] <Webchat_11958> Oh,I uninstalled it. It was been 3 years. I'm sorry.
#17 [00:53] <Webchat_11958> Hello?
#18 [00:53] * Lk_Canton [webchat@177.155.117.164.dynamic.deztelecom.net.br] has joined #minecrafthelp
#19 [00:54] * Lk_Canton [webchat@177.155.117.164.dynamic.deztelecom.net.br] has quit. (Client Quit)
#20 [00:54] <mattym> Webchat_11958, I don't know what you expect us to help with if you don't even have the game installed.
#21 [00:58] <Webchat_11958> Well,thanms
#22 [01:33] * thelounge8 [webchat@71-223-96-57.phnx.qwest.net] has joined #minecrafthelp
#23 [01:33] <thelounge8> Hello?
#24 [01:35] <thelounge8> Since the 1.12 update, my minecraft game won't play sound on any server or even in singleplayer. How do I fix it?
#25 [01:54] <thelounge8> It works again!!
#26 [02:11] * BobIsZack [webchat@cpe-065-188-136-011.triad.res.rr.com] has joined #minecrafthelp
#27 [02:11] <BobIsZack> hey
#28 [02:12] * BobIsZack [webchat@cpe-065-188-136-011.triad.res.rr.com] has quit. (Client Quit)
#29 [02:14] * BobIsZack [webchat@cpe-065-188-136-011.triad.res.rr.com] has joined #minecrafthelp
#30 [02:15] <BobIsZack> I think my problem has to do something with the child process
#31 [02:16] <BobIsZack> every time i try to boot the game i asks to make changes and i click yes and nothing happens
#32 [02:27] * spencer [webchat@n106-70-38-0.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#33 [02:27] <spencer> i need to migrate but dont know the email from the old account
#34 [02:28] <spencer> pls help
#35 [02:29] <spencer> hello
#36 [02:29] * spencer [webchat@n106-70-38-0.rdl1.qld.optusnet.com.au] has quit. (Client Quit)
#37 [02:32] * spencer [webchat@n106-70-38-0.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#38 [02:33] <spencer> hello
#39 [02:33] <spencer> hello
#40 [02:33] <spencer> helllo'
#41 [02:33] <spencer> hello
#42 [02:33] <spencer> hello
#43 [02:33] <spencer> hello
#44 [02:33] <spencer> hello
#45 [02:33] * Absol kicked spencer from #minecrafthelp (Reason: pencer :Stop spamming)
#46 [02:34] * spencer [webchat@n106-70-38-0.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#47 [02:34] <spencer> hello
#48 [02:34] <spencer> is anyone there
#49 [02:34] <spencer> pls
#50 [02:34] <spencer> i cant migrate my minecraft account
#51 [02:35] <spencer> plesssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
#52 [02:35] <Andrio> spencer, try to reset your password at https://account.mojang.com/migrate using all your email addresses.
#53 [02:37] <spencer> i have tried but when i first made the account i put a wrong email in - like the email i put in didnt exsist/
#54 [02:37] <spencer> can you reset it somehow
#55 [02:40] <Andrio> ??> spencer account/send-email
#56 [02:40] <Absol> spencer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#57 [02:40] <Absol> spencer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#58 [02:41] <BobIsZack> can you help me out? I think my problem has to do something with the child process
#59 [02:42] <Andrio> BobIsZack, what happened?
#60 [02:44] * BobIsZack [webchat@cpe-065-188-136-011.triad.res.rr.com] has quit. (Quit: webchat.esper.net)
#61 [02:44] * BobIsZack [webchat@cpe-065-188-136-011.triad.res.rr.com] has joined #minecrafthelp
#62 [02:45] <BobIsZack> every time i try to boot the game asks to makes changes and i say and nothing happens
#63 [02:46] <Andrio> BobIsZack, what exactly does it say?
#64 [02:47] <BobIsZack> "do you want this program to make changes to this computer?"
#65 [02:47] <Andrio> BobIsZack, are you using the official launcher from https://minecraft.net/download ?
#66 [02:47] <BobIsZack> yes
#67 [02:48] <Andrio> BobIsZack, right click it or a shortcurt, select Properties > Compatibility and make sure none of the options there are selected
#68 [02:50] <BobIsZack> it didnt work
#69 [02:52] * thelounge21 [webchat@93-82-82-136.adsl.highway.telekom.at] has joined #minecrafthelp
#70 [02:53] <Andrio> BobIsZack, does it make the taskbar icon appear?
#71 [02:53] * spencer [webchat@n106-70-38-0.rdl1.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#72 [02:54] <BobIsZack> yes
#73 [02:54] <BobIsZack> but not a minecraft one
#74 [02:54] <thelounge21> I cant play because every time I go in the game yhere
#75 [02:55] <Andrio> BobIsZack, what icon is it?
#76 [02:56] <BobIsZack> its like a little white box with a blue box inside of it
#77 [03:06] <BobIsZack> i think its made to look like a web page of some kind
#78 [03:07] <Andrio> hm
#79 [03:12] <BobIsZack> its says "The application was unable to start correctly (0xc0000005) click okay to close the application"
#80 [03:27] * Bybeez [webchat@bdn33-4-88-174-222-190.fbx.proxad.net] has joined #minecrafthelp
#81 [03:28] <Bybeez> Hi, I'm looking for help. I'm trying to play older versions of minecraft (1.5.2 or 1.2.5) and keep getting null pointer exception whereas everything works perfectly with the last version
#82 [03:30] * Bybeez [webchat@bdn33-4-88-174-222-190.fbx.proxad.net] has quit. (Client Quit)
#83 [03:32] * Bybeez [webchat@bdn33-4-88-174-222-190.fbx.proxad.net] has joined #minecrafthelp
#84 [03:34] <Bybeez> I'm using the java runtime supplied by minecraft, and donc have problems with download
#85 [04:07] * XcanikoX [webchat@cable-78-34-115-239.netcologne.de] has joined #minecrafthelp
#86 [04:11] <XcanikoX> hello when I start minecraft and push the "play" button the game loads. but it dont start so it says "loading" but it dont start. (i have just waited a half hour). please do something for it or give me reasons why this could be.
#87 [04:13] * arda [webchat@92.44.136.94] has joined #minecrafthelp
#88 [04:14] <arda> Hey I crash on world creation
#89 [04:15] <arda> where can I show the
#90 [04:15] * XcanikoX [webchat@cable-78-34-115-239.netcologne.de] has quit. (Quit: webchat.esper.net)
#91 [04:15] <arda> crash error
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#99 [04:33] * thelounge50 [webchat@cpe-124-191-244-175.sfui-cr-101.cha.qld.bigpond.net.au] has joined #minecrafthelp
#100 [04:33] <thelounge50> Hello
#101 [04:34] <thelounge50> Can anyone help me?
#102 [04:34] * thelounge50 is now known as RuGudBro
#103 [04:35] <RuGudBro> Hello?
#104 [04:36] * RuGudBro [webchat@cpe-124-191-244-175.sfui-cr-101.cha.qld.bigpond.net.au] has quit. (Client Quit)
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#107 [05:05] <Andrio> not any more...
#108 [05:53] * Huckleberry [~Huckleber@v22017074763251245.hotsrv.de] has quit. (Quit: Ping timeout (120 seconds))
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#112 [06:07] * MiBB3L [webchat@ipbcc02d9c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#113 [06:08] <MiBB3L> I can not login in my account and no iam not able to arrive a "forgott my password" email what can I do?
#114 [06:12] * nick9 [webchat@c-98-206-192-143.hsd1.il.comcast.net] has joined #minecrafthelp
#115 [06:13] <Andrio> MiBB3L, did you check your spam folder?
#116 [06:13] * ResiZockt [webchat@p57BDF065.dip0.t-ipconnect.de] has joined #minecrafthelp
#117 [06:13] <MiBB3L> yeah
#118 [06:14] <Andrio> ??> MiBB3L account/send-email
#119 [06:14] <Absol> MiBB3L: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#120 [06:14] <Absol> MiBB3L: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#121 [06:14] <MiBB3L> maybe some hacked and one deleted my account
#122 [06:14] <MiBB3L> but how do i know?
#123 [06:14] <ResiZockt> I have a problem the download at the launcher pause at download step3.ogg
#124 [06:15] <Andrio> ResiZockt, do you have ByteFence installed?
#125 [06:15] <ResiZockt> no
#126 [06:15] <ResiZockt> and no anti virus program
#127 [06:15] <Andrio> ??> ResiZockt tools/HJT
#128 [06:15] <Absol> ResiZockt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#129 [06:15] <Absol> ResiZockt: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#130 [06:16] <MiBB3L> Absol is there a chance to know if my account have been deleted?
#131 [06:17] <ResiZockt> https://paste.ubuntu.com/p/7WYSdK2zRc/
#132 [06:17] <ResiZockt> wait wut
#133 [06:18] <ResiZockt> its doing it now
#134 [06:18] <ResiZockt> after a hour waiting its started downloading
#135 [06:22] <MiBB3L> Andrio is there a chance to know if my minecraft account have been deleted
#136 [06:27] <Andrio> MiBB3L, ask Mojang abount that.
#137 [06:28] <MiBB3L> where can I do that?
#138 [06:30] <Andrio> ??> MiBB3L account/send-email
#139 [06:30] <Absol> MiBB3L: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#140 [06:30] <Absol> MiBB3L: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#141 [06:31] * nick9 [webchat@c-98-206-192-143.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#142 [06:31] <MiBB3L> Okay thanks for your time
#143 [06:32] <Andrio> no problem.
#144 [06:38] * MiBB3L [webchat@ipbcc02d9c.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
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#155 [08:56] * German_PVP [webchat@pool-72-84-121-105.nrflva.fios.verizon.net] has joined #minecrafthelp
#156 [08:57] <German_PVP> My minecraft keeps blackscreening and then crashing 3-5 minutes into gameplay, can I get some help please?
#157 [08:58] * Joe2 [webchat@c-73-160-243-156.hsd1.nj.comcast.net] has joined #minecrafthelp
#158 [08:59] <Joe2> Hello
#159 [09:00] <Joe2> Ok, so when I try to log into Minecraft it says "Could Not Connect To Server". I was logged in earlier, but it was saying Offline on the Minecraft Launcher. It was not allowing me to launch the game, so I logged out and now I am getting this error.
#160 [09:00] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has joined #minecrafthelp
#161 [09:02] * sandrofp [webchat@200-96-199-128.dial.brasiltelecom.net.br] has joined #minecrafthelp
#162 [09:02] <Joe2> Hello?
#163 [09:04] * Joe2 [webchat@c-73-160-243-156.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#164 [09:23] * DarkIdeals [webchat@204.red-83-38-12.dynamicip.rima-tde.net] has joined #minecrafthelp
#165 [09:23] <DarkIdeals> Hello there
#166 [09:23] <DarkIdeals> May someone help me with something?
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#170 [09:29] * hfhf [webchat@36-237-254-244.dynamic-ip.hinet.net] has joined #minecrafthelp
#171 [09:29] <hfhf> fds
#172 [09:30] <hfhf> sd;fdsf;sd,f
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#180 [11:00] <Zed2> So I've played Minecraft for a while and sometimes my mouse starts moving very strangely. It speeds up a ton for like a second then just goes back to normal. I was wondering if anyone knew how to fix this? I've tried the task manager thing with setting the priority to below normal or whatever, but that never works.
#181 [11:04] * Hernandez45 [webchat@2E8B4110.catv.pool.telekom.hu] has joined #minecrafthelp
#182 [11:05] <Hernandez45> MOJANG loading stop
#183 [11:09] * Hernandez45 [webchat@2E8B4110.catv.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#184 [11:17] * Vit3 [webchat@92.40.249.54.threembb.co.uk] has joined #minecrafthelp
#185 [11:17] <Vit3> Hi
#186 [11:19] <Vit3> So basically, I tried loading up minecraft today (with forge 1.8.9? and when I pressed the play button, it didn't load minecraft. This issue only occurred today, when I played mc yesterday I could restart as much as I wanted and it worked every time. Pls help
#187 [11:19] <tyteen4a03> ??> Vit3 mods
#188 [11:19] <Absol> Vit3: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#189 [11:20] <Vit3> It's not a problem witn the mods, its an issue with java
#190 [11:20] <Vit3> *with
#191 [11:20] <Zed2> So I've played Minecraft for a while and sometimes my mouse starts moving very strangely. It speeds up a ton for like a second then just goes back to normal. I was wondering if anyone knew how to fix this? I've tried the task manager thing with setting the priority to below normal or whatever, but that never works.
#192 [11:21] <Vit3> well nobody here seems like they're capable of helping
#193 [11:23] <Zed2> yeah Vit3 i agree
#194 [11:24] * elomelo [webchat@ip-194-33-77-52.static.speed-net.com.pl] has joined #minecrafthelp
#195 [11:24] <elomelo> kooklokl0ol
#196 [11:24] * elomelo [webchat@ip-194-33-77-52.static.speed-net.com.pl] has quit. (Client Quit)
#197 [11:26] <tyteen4a03> ??> Zed2 tools/hjt
#198 [11:26] <Absol> Zed2: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#199 [11:26] <Absol> Zed2: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#200 [11:27] <Zed2> ok
#201 [11:29] * sindro007 [webchat@148-252-126.93.3p.ntebredband.no] has joined #minecrafthelp
#202 [11:30] <sindro007> i get Auth error when i try to log in, what can i do?
#203 [11:33] <Zed2> https://paste.ubuntu.com/p/2PGzDvM6cb/
#204 [11:34] <Zed2> here you go Absol
#205 [11:35] <sindro007> i get Auth error when i try to log in, what can i do?
#206 [11:49] * _coolukepvp_ [webchat@93-34-239-147.ip52.fastwebnet.it] has joined #minecrafthelp
#207 [11:51] * thelounge56 [webchat@vc-gp-n-105-246-5-43.umts.vodacom.co.za] has joined #minecrafthelp
#208 [11:51] <thelounge56> hi i need help
#209 [11:52] <thelounge56> i cant get my password back becasue the email that it was linked to is no longer working how can i fix it
#210 [11:52] <_coolukepvp_> I can't log in my minecraft account i was try to change password but i can't enter!
#211 [11:52] <thelounge56> or how can i trasfer the account to another email ?
#212 [11:54] * Sopt [webchat@unallocated-static.rogers.com] has joined #minecrafthelp
#213 [11:55] <Sopt> Please help. Cant log in, wont receive resets but found original transaction for purchase
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#216 [12:01] * hi [webchat@107-196-245-154.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#217 [12:01] <hi> hrlp mr
#218 [12:01] <hi> help
#219 [12:02] <hi> i want to change my music
#220 [12:03] <hi> please
#221 [12:04] <hi> help me
#222 [12:05] <hi> please
#223 [12:05] <hi> i need someone
#224 [12:05] <hi> to help me change my music
#225 [12:06] <hi> help
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#234 [12:39] <Guest61916> how do i install mine craft mods
#235 [12:39] <Lord_Ralex> We don't help with mods
#236 [12:40] <Guest61916> can you get the creeper out my house? he's gonna blow up dude
#237 [12:40] <Lord_Ralex> No.
#238 [12:40] <Guest61916> Okay, thanks for your help! Super helpful! 😃
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#243 [13:16] <Zed6> So I've played Minecraft for a while and sometimes my mouse starts moving very strangely. It speeds up a ton for like a second then just goes back to normal. I was wondering if anyone knew how to fix this? I've tried the task manager thing with setting the priority to below normal or whatever, but that never works. I told someone earlier and they t
#244 [13:16] <Zed6> old me to get this stuff: https://paste.ubuntu.com/p/2PGzDvM6cb/
#245 [13:17] * Webchat_81687 [webchat@175.red-81-39-151.dynamicip.rima-tde.net] has quit. (Client Quit)
#246 [13:17] <Zed6> They stopped answering so i decided to send it again
#247 [13:22] * billy [webchat@c-65-96-18-217.hsd1.nh.comcast.net] has joined #minecrafthelp
#248 [13:22] <billy> when i click play its crashes'
#249 [13:22] <billy> this is what its saying'
#250 [13:23] <billy> The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#251 [13:23] <billy> what does it mean
#252 [13:24] <billy> #minecrafthelp when i play it crashes'
#253 [13:31] <billy> ??
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#258 [13:39] <Metheus> I have very high Ping or latency, its over 200ms before it was always at 8ms-20 on most servers. when I click multiplayer all serves say pinging and then changes to cant connect, when i click on a server that say cant connect i get the following message "java.lang.NullpointerException;group".
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#268 [14:13] <Vit0> Hi. I'm having an issue loading minecraft. It won't load no matter what I try, after I press play, the launcher disappears and minecraft doesn't load. I think it may have something to do with java. Please help.
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#270 [14:21] * Vit0 [webchat@92.40.249.52.threembb.co.uk] has joined #minecrafthelp
#271 [14:22] <Vit0> My minecraft isn't loading after I press 'play'. The launcher closes and the game doesn't load. Neither does java. Pls help
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#274 [14:27] <vq8> they dont sent to me rest password in email i wait long time and i make it more than 2 times
#275 [14:28] <vq8> what i do
#276 [14:29] <vq8> ???????????????????????
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#278 [14:43] * Goliaat6 [webchat@175.red-81-39-151.dynamicip.rima-tde.net] has joined #minecrafthelp
#279 [14:45] <Goliaat6> Hola alguien me podría decir como solucionar el error: growl3.ogg
#280 [15:15] * mike3 [webchat@c-174-54-185-151.hsd1.pa.comcast.net] has joined #minecrafthelp
#281 [15:15] <mike3> got this error when using the launcher:
#282 [15:15] <mike3> Unable to locate the Java runtime.
#283 [15:16] <mattym> mike3, Can you hit the more info button and copy the full error to the chat.
#284 [15:18] <mike3> Filename on disk: javaw.exe
#285 [15:18] <mike3> Path: C:/Users\mikeW\OneDrive\Documents\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#286 [15:18] <mike3> Exists: true
#287 [15:18] <mattym> mike3, Why is the game installed to your OneDrive directory?
#288 [15:19] <mike3> i transferred the files over from an external hard drive from my old pc and just picked that destination for some reason
#289 [15:19] <mattym> mike3, Reinstall the game completely.
#290 [15:20] <mike3> okay
#291 [15:23] <mike3> works now, thanks
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#294 [15:37] * Dpazz [webchat@host86-166-2-148.range86-166.btcentralplus.com] has joined #minecrafthelp
#295 [15:38] <Dpazz> I have a problem with my minecraft launching
#296 [15:38] <mattym> Dpazz, Explain the problem.
#297 [15:38] <Dpazz> When i open the launcher, its fine but when i try to launch the game nothing happends, if i try to launch it again it says its already open
#298 [15:39] <mattym> Dpazz, Is the game icon on your start bar, or not at all?
#299 [15:40] <Dpazz> when the launcher is open yes, but when i try to actually launch it no
#300 [15:40] <mattym> ??> Dpazz launcher/log-txt
#301 [15:40] <Absol> Dpazz: We need to see your full launcher log, which is created in the game directory.
#302 [15:40] <Absol> Dpazz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#303 [15:43] <Dpazz> https://paste.ubuntu.com/p/dHXFMBJWZT/
#304 [15:44] <mattym> ??> Dpazz win/reinst
#305 [15:44] <Absol> Dpazz: You may need to reinstall the locally installed files that Minecraft puts into place.
#306 [15:44] <Absol> Dpazz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#307 [15:47] * Webchat_42444 [webchat@99-166-167-172.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#308 [15:48] <Webchat_42444> I can't remember my password.
#309 [15:48] <mattym> Webchat_42444, Did you try the password reset?
#310 [15:48] * BoomerBangboom [webchat@24-196-220-149.dhcp.opls.la.charter.com] has joined #minecrafthelp
#311 [15:48] <Webchat_42444> I also had to change my email account, so I can't receive a password reset email.
#312 [15:49] <mattym> ??> Webchat_42444 account/send-email
#313 [15:49] <Absol> Webchat_42444: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#314 [15:49] <Absol> Webchat_42444: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#315 [15:49] <BoomerBangboom> I cant figure out what my email is for my account, I can login on the game itself but not on the website.
#316 [15:50] <mattym> BoomerBangboom, So you never migrated the account?
#317 [15:50] <Webchat_42444> Thank you!
#318 [15:50] <BoomerBangboom> never
#319 [15:51] <mattym> BoomerBangboom, Did you look through your email accounts for the one with the account confirmation?
#320 [15:51] <BoomerBangboom> yeah but no luck this was years ago
#321 [15:52] <mattym> ??> BoomerBangboom account/send-email
#322 [15:52] <Absol> BoomerBangboom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#323 [15:52] <Absol> BoomerBangboom: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#324 [15:52] <BoomerBangboom> but what if i dont have the transaction id
#325 [15:52] <BoomerBangboom> or cant find it at least
#326 [15:53] <mattym> BoomerBangboom, Check the info linked to from the support form for ways to find it. Otherwise leave it out of the form and ask if they can try and confirm a different way.
#327 [15:55] * Kingd [webchat@160.89-11-151.nextgentel.com] has joined #minecrafthelp
#328 [15:56] <BoomerBangboom> ok thx
#329 [15:56] * BoomerBangboom [webchat@24-196-220-149.dhcp.opls.la.charter.com] has quit. (Quit: webchat.esper.net)
#330 [15:58] <Kingd> I have not been able to access my account for a while I have been playing since Beta. The email service I used closed down and it wasnt really a problem until i had to migrate my account. When I try to migrate my account, it says its already migrated however it never sends me an email with a password reset when i type my emails, and none of my pass
#331 [15:58] <Kingd> words work. What should I do?
#332 [16:02] <mattym> ??> Kingd account/send-email
#333 [16:02] <Absol> Kingd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#334 [16:02] <Absol> Kingd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#335 [16:04] <Kingd> Problem is that I dont have the transaction ID since its on the closed down email service
#336 [16:04] <Kingd> Is it possible without?
#337 [16:05] <mattym> Kingd, Check the info linked to from the support form for ways to find it. Otherwise leave it out of the form and ask if they can try and confirm a different way.
#338 [16:08] * Jabby [webchat@172-221-155-070.dhcp.chtrptr.net] has joined #minecrafthelp
#339 [16:09] <Jabby> my sister and i are trying to set up lan world so we can play together but it is not working.
#340 [16:10] <mattym> Jabby, Are you both on the same version of the game, and on the same internet network?
#341 [16:11] <Jabby> yes and yes
#342 [16:11] <mattym> Jabby, Who is currently acting or planning to act as the host computer?
#343 [16:12] <Jabby> We both tried to do it and it didn't work for either of us
#344 [16:12] <mattym> ??> Jabby tools/hjt
#345 [16:12] <Absol> Jabby: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#346 [16:12] <Absol> Jabby: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#347 [16:14] <Jabby> https://paste.ubuntu.com/p/WPXSq3xC5s/
#348 [16:14] * heay [webchat@81-226-2-18-no533.tbcn.telia.com] has joined #minecrafthelp
#349 [16:15] <mattym> Jabby, Uninstall both Bytefence(adware) and Hamachi from your computer. After you uninstall restart the PC, then try using it to host the game.
#350 [16:15] <Jabby> ok thank you
#351 [16:16] <heay> hey i got a problem minecraft wont open it says in the logs Skipping bad option: lastServer: what do i do?
#352 [16:16] <mattym> ??> heay launcher/log
#353 [16:16] <Absol> heay: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#354 [16:17] <Kingd> Absol, you probably know this, but they can try to use hamachi to establish a connection thats what we always did.
#355 [16:18] <Kingd> Ill get out of your face
#356 [16:18] <mattym> Kingd, Hamachi conflicts with base internet protocols, it is not a valid option for Minecraft multiplayer.
#357 [16:19] <Kingd> It has always worked for us, why does it work then? did you guys change something in the last few years maybe
#358 [16:20] * Jabby [webchat@172-221-155-070.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#359 [16:21] <mattym> Kingd, No. Its just a bad option. If you are on the same network use the built in LAN feature from the game. If not set up a proper server. There is no need to use Hamachi as a workaround, it will cause login/server-joining/download errors.
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#363 [16:23] <mattym> heay, We dont support the snapshots here.
#364 [16:23] <heay> it has done that also in the current version
#365 [16:24] <heay> i could give you it also if you want
#366 [16:24] <mattym> ??> heay win/reinst
#367 [16:24] <Absol> heay: You may need to reinstall the locally installed files that Minecraft puts into place.
#368 [16:24] <Absol> heay: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#369 [16:24] <mattym> heay, Do the instructions from Absol then try the current release version.
#370 [16:29] <heay> it did not work
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#376 [16:33] <heay> do i give you the launcher logs again?
#377 [16:40] * heay [webchat@81-226-2-18-no533.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#378 [16:40] * EpicGamingII [webchat@ool-435222f6.dyn.optonline.net] has joined #minecrafthelp
#379 [16:41] <EpicGamingII> Failed to download file. realms-1.10.22.jar
#380 [16:43] * heay [webchat@81-226-2-18-no533.tbcn.telia.com] has joined #minecrafthelp
#381 [16:45] <mattym> heay, Yes, get a new log.
#382 [16:46] <heay> here you go https://paste.ubuntu.com/p/2dVH8tBTNS/
#383 [16:47] <mattym> heay, And thats after the reinstall?
#384 [16:47] <heay> yea
#385 [16:47] <mattym> ??> heay tools/hjt
#386 [16:47] <Absol> heay: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#387 [16:47] <Absol> heay: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [16:50] <heay> https://paste.ubuntu.com/p/rb6XRDj4zB/
#389 [16:51] * zkxs [~zkxs@ip70-178-255-236.ks.ks.cox.net] has joined #minecrafthelp
#390 [16:51] <mattym> ??> heay av/adwlceaner
#391 [16:51] <mattym> ??> heay av/adwcleaner
#392 [16:51] <Absol> heay: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#393 [16:51] <Absol> heay: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#394 [16:52] <mattym> heay, Try the instructions Absol wrote, after the restart try the game again.
#395 [16:52] <heay> okay i will come back and report if it work
#396 [16:56] * heay [webchat@81-226-2-18-no533.tbcn.telia.com] has joined #minecrafthelp
#397 [16:56] <heay> didn´t work
#398 [16:57] <mattym> ??> heay launcher/log-txt
#399 [16:57] <Absol> heay: We need to see your full launcher log, which is created in the game directory.
#400 [16:57] <Absol> heay: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#401 [16:58] <heay> https://paste.ubuntu.com/p/zwDCNTsgx6/
#402 [16:59] <mattym> heay, Check the instructions, im looking for a different log.
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#407 [17:23] <Frosty> Yo is there an issue with generating worlds on 1.13, cant seem to get one to start on inf loading screen
#408 [17:24] <mattym> Frosty, Beta releases often have problems. We do not deal with them here.
#409 [17:24] <Frosty> oh ok
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#412 [17:32] <Jabby> im back. I was here earlier because i wanted to make a lan world with my sister nd i was told to delete some things and restart my computer which i did and it still doesn't work.
#413 [17:35] <mattym> Jabby, Any chance you also checked for the same programs on your sisters computer?
#414 [17:35] <Jabby> good idea i will check
#415 [17:36] <Jabby> she doesn't have the things i was told to get rid of
#416 [17:37] <mattym> Jabby, Can you do the following instructions on that computer. They will be the same as the one you did before.
#417 [17:37] <mattym> ??> Jabby tools/hjt
#418 [17:37] <Absol> Jabby: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#419 [17:37] <Absol> Jabby: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#420 [17:37] <Jabby> k
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#426 [18:05] * Webchat_59372 [webchat@cable-188-2-205-69.dynamic.sbb.rs] has joined #minecrafthelp
#427 [18:07] <Webchat_59372> I want to return my acc, I played it 2 years ago on it. And I almost wanted to come back to Minecraft. I'm typing email and pass and will not open an acc, what's the problem?
#428 [18:08] <mattym> ??> Webchat_59372 account/send-email
#429 [18:08] <Absol> Webchat_59372: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#430 [18:08] <Absol> Webchat_59372: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#431 [18:10] <Webchat_59372> xxcombatcarlxx@gmail.com
#432 [18:10] <mattym> Webchat_59372, Fill out the form that was linked.
#433 [18:10] <Webchat_59372> I bought the bill legally and 3 years ago I stopped with the minecraft. and now that I want to go back I can not get in
#434 [18:11] <Webchat_59372> ok
#435 [18:14] <Webchat_59372> Subject (required):
#436 [18:14] <Webchat_59372> to je sq ili?
#437 [18:18] <Webchat_59372> ИД трансакције (или број налога, овога се не сецам igrao sam stvarno davno, mozete da proverite na acc nisam ulazio vise od 2 godine, ne mogu se setiti stvarno toga. Ako mi mozete pomoci bio bih vam zahvalan
#438 [18:20] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#439 [18:20] <mattym> Webchat_59372, Fill out the form you were linked.
#440 [18:21] <Webchat_59372> nik mi je bio secam se B0147
#441 [18:21] <Webchat_59372> i email sam zapamtio, email mi je od druga pa nemam pristup tom akauntu, da bih mogao da promenim sifru i nastavim igranje minecrafta. hvala unapred
#442 [18:21] <Webchat_59372> I filled it up
#443 [18:21] <Webchat_59372> I also remember the email, the email is from the other, so I do not have access to that account so that I can change the password and continue to play minecraft. thanks in advance
#444 [18:22] <Webchat_59372> I remembered B0147
#445 [18:22] <Webchat_59372> When can I expect my account back?
#446 [18:42] <Webchat_59372> you can not tell me which password is because I suspect that someone has hacked me
#447 [18:43] <Webchat_59372> I know that I was passed by NemanjaKoliko123, 2 years ago and now I try to get in and will not work for me
#448 [18:43] <Webchat_59372> Once I was already hacked, but I returned it via email and another forgot the password from the email and now I can return it to you, I would ask you to return it to me
#449 [18:44] <mattym> Webchat_59372, You need to wait on their reply.
#450 [18:45] <Webchat_59372> ok sorry +mattym
#451 [18:46] * THERetroGamerNY [~THERetroG@pool-108-17-17-90.bflony.fios.verizon.net] has joined #minecrafthelp
#452 [18:47] * THERetroGamerNY [~THERetroG@pool-108-17-17-90.bflony.fios.verizon.net] has quit. (Client Quit)
#453 [19:35] * Zed0 [webchat@c-68-80-136-44.hsd1.pa.comcast.net] has joined #minecrafthelp
#454 [19:36] <Zed0> anyone here good with custom models and stuff in resource packs?
#455 [19:36] <Zed0> im trying to make a sword really long, but my character holds the sword in the middle of the blade instead of the hilt
#456 [19:36] <Zed0> ill put a pastebin with the json
#457 [19:36] <mattym> Zed0, This is mainly for technical support. Check the forums or reddit.
#458 [19:37] <Zed0> ok
#459 [19:37] <Zed0> sorry
#460 [19:37] * Zed0 [webchat@c-68-80-136-44.hsd1.pa.comcast.net] has quit. (Client Quit)
#461 [19:38] * Meme [webchat@ool-457d1581.dyn.optonline.net] has joined #minecrafthelp
#462 [19:39] <Meme> Need Help Game Keeps Crashing seconds after i get in a world
#463 [19:40] <mattym> Meme, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#464 [19:41] <Meme> I just put it on off
#465 [19:43] <Meme> Its working thank you
#466 [19:43] * Meme [webchat@ool-457d1581.dyn.optonline.net] has quit. (Client Quit)
#467 [20:14] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#468 [20:45] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
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#470 [20:59] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has joined #minecrafthelp
#471 [21:00] <Nikki> My sister is having trouble join our LAN game. It comes up with either io.netty string too long or io.netty connection error
#472 [21:17] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has joined #minecrafthelp
#473 [21:17] <Nikki> My sister can't connect to our LAN game
#474 [21:18] <CubeTheThird> Nikki, can I assume she's on the same network as you?
#475 [21:20] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has joined #minecrafthelp
#476 [21:21] <Nikki> Same wifi?
#477 [21:21] <CubeTheThird> Nikki, sure
#478 [21:21] <Nikki> Yes were on the same wifi
#479 [21:21] <CubeTheThird> Nikki, is she on Windows, Mac, Linux?
#480 [21:22] <Nikki> I'm on a mac and she's using Windows 10
#481 [21:22] <CubeTheThird> Nikki, ok. Do you know what anti-virus and firewall software she has?
#482 [21:22] <Nikki> I don't think she has any
#483 [21:23] <CubeTheThird> Nikki, ok. First let's make sure windows firewall isn't an issue. She'll have to go in the control panel, find where you can Allow a program through the firewall
#484 [21:23] <CubeTheThird> Nikki, there, need to make sure both minecraft and java are allowed through
#485 [21:23] <Nikki> Okay give us a second. She just login on
#486 [21:24] <Nikki> Do you know what heading it might be under?
#487 [21:25] <CubeTheThird> Nikki, it would most likely be under Firewall or security
#488 [21:25] <CubeTheThird> Nikki, she can also try searching for it
#489 [21:25] <Nikki> Okay thanks
#490 [21:26] <Nikki> We found a thing that says "Block all connections to applications that are not on the list of allowed applications" Is that what you mean?
#491 [21:28] <CubeTheThird> Nikki, hmm I don't think so. There should me a menu specifically to allow applications
#492 [21:28] <CubeTheThird> Nikki, lemme see if I can find a guide with images
#493 [21:28] <Nikki> That'd be great
#494 [21:29] <CubeTheThird> Nikki, hmm looks outdated but you might be able to try this: https://www.dummies.com/computers/pcs/computer-security/how-to-allow-firewall-exceptions-on-your-windows-10-laptop/
#495 [21:30] <Internetgirl> For awhile now, everytime I try to load a new world or an old world the game gets stuck on the brown loading screen then crashes.
#496 [21:31] <CubeTheThird> Internetgirl, do you get a crash report?
#497 [21:31] <Internetgirl> minecraft launcher says it crashed, but I never recieve a crash report
#498 [21:31] <CubeTheThird> ??> Internetgirl launcher/log
#499 [21:31] <Absol> Internetgirl: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#500 [21:31] <Internetgirl> i have my ubuntu if that helps at all
#501 [21:32] <CubeTheThird> Internetgirl, yes give the link here
#502 [21:32] <Internetgirl> I have game crashes turned on, they just haven't been giving them to me.
#503 [21:32] <Internetgirl> https://paste.ubuntu.com/p/zXpX32cFpx/
#504 [21:32] <CubeTheThird> Internetgirl, ah ok. One moment
#505 [21:33] <CubeTheThird> Internetgirl, hmm looks like a combination of 2 things. First, I'll get you an update for your intel graphics drivers
#506 [21:33] <Internetgirl> okay, thank you
#507 [21:34] <CubeTheThird> Internetgirl, ok firstly download and install https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=88345
#508 [21:34] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has joined #minecrafthelp
#509 [21:35] <Nikki> I got disconnected. Someone was helping me
#510 [21:35] <CubeTheThird> Nikki, good. Any luck?
#511 [21:35] <Nikki> None
#512 [21:36] <Nikki> we were able to add Java to the approved list but still having the same problems
#513 [21:38] <CubeTheThird> Nikki, ah.. not quite what I was trying to get you to find. It should give you a list of programs with checkboxes next to them for allowing through private and public networks
#514 [21:38] <Nikki> Thats what we ha
#515 [21:38] <Nikki> *Had
#516 [21:38] <CubeTheThird> Nikki, so you found java in the list, and checked the boxes?
#517 [21:38] <CubeTheThird> Nikki, make sure Minecraft was also checked
#518 [21:38] <Nikki> Does it need to be checked for both public and private?
#519 [21:39] <CubeTheThird> Nikki, yes both. In your case private is what LAN is, but both would be needed in general
#520 [21:39] <Nikki> Okay trying again
#521 [21:40] <Nikki> Still nothing
#522 [21:40] <CubeTheThird> Nikki, make sure the game is closed and re-opened after making changes (be sure to save it with the button at the bottom)
#523 [21:41] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has joined #minecrafthelp
#524 [21:41] <Internetgirl> My internet crashed
#525 [21:41] <CubeTheThird> O.o
#526 [21:41] <Internetgirl> i'm back, and still downlaoding
#527 [21:41] <CubeTheThird> ok
#528 [21:42] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has quit. (Client Quit)
#529 [21:42] <Nikki> I think we fixed it!!!
#530 [21:42] <CubeTheThird> ohhhh??
#531 [21:43] <Nikki> Her computer said logging in but has now timed out
#532 [21:43] <CubeTheThird> aww :(
#533 [21:43] <CubeTheThird> Nikki, do you know if she has any issues connecting to public servers?
#534 [21:44] <Nikki> Last time we tried she was able to get it
#535 [21:44] <Nikki> Could the problem be on my end?
#536 [21:44] <CubeTheThird> Nikki, are you the one hosting the game?
#537 [21:44] <Nikki> Yes I am
#538 [21:44] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has joined #minecrafthelp
#539 [21:44] <CubeTheThird> Nikki, hmm.. it's possible though unlikely
#540 [21:44] <Nikki> Hmm
#541 [21:45] <CubeTheThird> Nikki, out of curiosity could you try connecting to her instead?
#542 [21:45] <Nikki> Yup give us a second
#543 [21:45] <Internetgirl> i downloaded the driver and it says its not the right one
#544 [21:45] <CubeTheThird> ok. brb
#545 [21:46] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#546 [21:47] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has joined #minecrafthelp
#547 [21:47] <Nikki> Cube?
#548 [21:47] <Nikki> It came up with connection refused on my computer
#549 [21:51] <CubeTheThird> Nikki, hmm ok. I'm suspecting there might be something messing with the connection then. Let's have her do a malware scan
#550 [21:51] <CubeTheThird> ??> Nikki av/adwcleaner
#551 [21:51] <Absol> Nikki: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#552 [21:51] <Absol> Nikki: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#553 [21:51] <CubeTheThird> Internetgirl, one sec I'll find a different download
#554 [21:51] <Internetgirl> Okay thank you
#555 [21:52] <CubeTheThird> Internetgirl, ew.. and apparently Acer's drivers are even older than the ones you actually have right now...
#556 [21:53] <CubeTheThird> Internetgirl, can you go back to the page and give the 2nd download (the zip): https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=88345
#557 [21:53] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#558 [21:54] <Nikki> The link doesn't work
#559 [21:55] <Nikki> Never mind I found it
#560 [21:55] <CubeTheThird> loll ok
#561 [21:55] * lag [~null@2607:fcc8:a10a:7600:4577:b659:c801:193a] has joined #minecrafthelp
#562 [21:56] <Nikki> Sorry I don't really know how to use her communter
#563 [21:56] <Nikki> *Computer
#564 [21:57] <CubeTheThird> Nikki, haha no worries
#565 [21:57] * rcmaehl [~null@cpe-192-180-100-135.kya.res.rr.com] has quit. (Ping timeout: 198 seconds)
#566 [21:58] <Nikki> Okay its found a few things
#567 [21:58] <Nikki> Don't really know what it means though
#568 [21:59] <Nikki> Should I just clean and repair the whole thing?
#569 [21:59] <CubeTheThird> Nikki, yup do that. Once it's done it should ask to reboot
#570 [21:59] * Internetgirl [webchat@cpe-104-231-132-244.columbus.res.rr.com] has joined #minecrafthelp
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#572 [22:00] <Internetgirl> seems like everytime i'm downloading it shuts the rest of my internet down. I downloaded the zip
#573 [22:01] <Nikki> okay she's just logging back in
#574 [22:01] <CubeTheThird> Internetgirl, ok. make a new folder somewhere (like on your desktop) and copy everything in the zip into that folder
#575 [22:02] <Internetgirl> okay
#576 [22:03] <CubeTheThird> Internetgirl, ok, now from that folder, try running the setup (setup.exe)
#577 [22:04] <Internetgirl> okay, the contents of the zip is still copying over, but i will once it's done
#578 [22:04] <Nikki> keeps coming up with "Internal Exception: io.netty.handler.codec.decoderException: The receiving string length is longer than maximum allowed (75 > 20)"
#579 [22:04] * Tiburon [webchat@cpe-104-35-194-140.socal.res.rr.com] has joined #minecrafthelp
#580 [22:05] * Tiburon [webchat@cpe-104-35-194-140.socal.res.rr.com] has quit. (Client Quit)
#581 [22:05] <CubeTheThird> Nikki, oh... really? that wasn't what I thought the full message was. Let's do a clean install of the game
#582 [22:05] <CubeTheThird> ??> Nikki win/reinst
#583 [22:05] <Absol> Nikki: You may need to reinstall the locally installed files that Minecraft puts into place.
#584 [22:05] <Absol> Nikki: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#585 [22:05] <Nikki> And now "io.netty.AbstractChennel$AnnotatedConnectException: Connection refused: no further information
#586 [22:06] <Internetgirl> there isn't an option in the folder that says setup.exe only a file I can't open called setup.if2
#587 [22:09] <CubeTheThird> Internetgirl, there's none just called setup?
#588 [22:12] <Internetgirl> nope, in order from left to right the only things in my folder or the zip folder is a folder called graphics, a folder called lang, a folder called x64, a file called autorun, a file called DIFxAPI.dll, a thing called igxpin, a file called installation_readme, a file called mup, a file called readme,and the file called Setup.if2
#589 [22:15] * rcmaehl [~null@2607:fcc8:a10a:7600:4577:b659:c801:193a] has joined #minecrafthelp
#590 [22:17] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#591 [22:18] <CubeTheThird> Internetgirl, ok. try the igxpin one
#592 [22:18] <Internetgirl> okay
#593 [22:18] * Minh [webchat@24-241-78-190.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#594 [22:18] <Minh> hello?
#595 [22:19] <CubeTheThird> hello Minh
#596 [22:19] <Internetgirl> i received the same error. "the driver being installed is not validated for this computer."
#597 [22:19] <Minh> i tryed to log into mojang but it says theres a error
#598 [22:21] <CubeTheThird> Internetgirl, uhg lovely. Looks like we'll have to try manually installing it. Can you open the Device Manager?
#599 [22:21] <CubeTheThird> Minh, what does the error say?
#600 [22:21] <Minh> when i try to log in it says "An error prevented your request from being processed. Please try again."
#601 [22:21] <Internetgirl> i can do that
#602 [22:22] <CubeTheThird> ??> Minh info/mcleaks
#603 [22:22] <Absol> Minh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#604 [22:22] <Absol> Minh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#605 [22:22] <CubeTheThird> Internetgirl, ok once there, find the Display Adapter
#606 [22:23] <Internetgirl> okay, found it
#607 [22:23] <Minh> i have fully deleted mcleaks
#608 [22:23] <Minh> a ong time ago
#609 [22:24] <CubeTheThird> Minh, let's check your hosts file then
#610 [22:24] <CubeTheThird> ??> Minh win/hosts/edit
#611 [22:24] <Absol> Minh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#612 [22:24] <Absol> Minh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#613 [22:26] * SPF [webchat@075-181-064-032.res.spectrum.com] has joined #minecrafthelp
#614 [22:27] <SPF> so everytime I launch Minecraft I get to the main menu and then It just freezes up and gives me a java error?
#615 [22:27] <Minh> i cant open host becuase when i do a error message shows
#616 [22:27] <Minh> up
#617 [22:28] <CubeTheThird> Minh, oh? what does it say?
#618 [22:28] <CubeTheThird> SPF, what's the error message?
#619 [22:29] <SPF> Mineraft Java Scrip Error
#620 [22:29] <Minh> it says "This file does not have an app associated wth it for peforming this action"
#621 [22:30] <CubeTheThird> Minh, umm.. follow the instructions Absol gave you
#622 [22:30] <CubeTheThird> SPF, that's all it says..?
#623 [22:30] <SPF> give me on second Im gonna grab the console script
#624 [22:31] * Minh [webchat@24-241-78-190.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#625 [22:33] <SPF> https://paste.ubuntu.com/p/yWmTFwnJ9c/
#626 [22:33] <SPF> that's a screenshot of it
#627 [22:34] * ninja [webchat@47.158.152.115] has joined #minecrafthelp
#628 [22:34] <CubeTheThird> SPF, hmm I'm not seeing any errors there. You say the game freezes right? let's check your graphics drivers
#629 [22:34] <CubeTheThird> ??> SPF win/dxdiag
#630 [22:34] <Absol> SPF: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#631 [22:35] <ninja> hello everyone, when i try to log into realms i get this issue. Would anyone have advice on how to fix this io.netty.channel.abstractchannel$annotatedconnectexception
#632 [22:36] <SPF> https://paste.ubuntu.com/p/xdtqGdd74X/
#633 [22:37] <ninja> what do i do with this? I am sorry
#634 [22:37] <SPF> that is for Absol
#635 [22:37] <ninja> oh. got it
#636 [22:38] <SPF> ur good lol
#637 [22:39] <CubeTheThird> SPF, ah ok. I'm guessing that since you have both integrated Intel graphics as well as discrete Nvidia graphics, the game is trying to run off the intel ones instead of nvidia
#638 [22:39] <SPF> so how do I fix this?
#639 [22:40] <Internetgirl> not to bud in on someone else's problem cube, but just like SPF i have nvidia and intel, could that be a problem?
#640 [22:41] * Webchat_96094 [webchat@129.96.84.141] has joined #minecrafthelp
#641 [22:41] <Webchat_96094> I received an e-mail stating I had changed my password, however this is not the case and my account has thus seen to be compromise
#642 [22:42] <CubeTheThird> Internetgirl, ah yes that may be it as well
#643 [22:42] <Webchat_96094> compromised
#644 [22:42] <CubeTheThird> Webchat_96094, so I assume you're then no longer able to login or reset the password?
#645 [22:42] <Webchat_96094> yeah :/
#646 [22:42] <CubeTheThird> SPF and Internetgirl, can you open the nvidia control panel?
#647 [22:42] <CubeTheThird> Webchat_96094, you'll have to contact Mojang
#648 [22:42] <CubeTheThird> ??> Webchat_96094 mojang/email
#649 [22:42] <Absol> Webchat_96094: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#650 [22:42] <Absol> Webchat_96094: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#651 [22:42] <Webchat_96094> cheers
#652 [22:43] <Internetgirl> i can try, although not to positive on how to
#653 [22:43] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has joined #minecrafthelp
#654 [22:43] <Nikki> Is Cube still on?
#655 [22:43] * Webchat_96094 [webchat@129.96.84.141] has quit. (Client Quit)
#656 [22:43] <CubeTheThird> Nikki, any luck?
#657 [22:44] <Nikki> Nope
#658 [22:44] <Nikki> Still saying that the revived string is longer than allowed
#659 [22:44] <Nikki> *received
#660 [22:45] <SPF> I am In my launcher
#661 [22:45] <SPF> *control pannel
#662 [22:45] <CubeTheThird> Nikki, you did the clean install as Absol instructed?
#663 [22:45] <CubeTheThird> SPF, for Minecraft, or Nvidia?
#664 [22:45] <Nikki> I believe so yes
#665 [22:46] <SPF> nvidea
#666 [22:46] <SPF> nvidia
#667 [22:46] <Internetgirl> is the nvidia control panel where it says geoforce experience at the top?
#668 [22:46] <SPF> I tried to launch MC from there but it did not work again
#669 [22:47] <SPF> yes
#670 [22:47] <CubeTheThird> Internetgirl, no not quite. You can usually get to it by right-click on the desktop
#671 [22:48] <CubeTheThird> SPF, there you should see a menu for 3D settings
#672 [22:48] <Internetgirl> oh, okay. I have it up now
#673 [22:49] <Nikki> CubeTheThird could the problem be something my computer is sending to hers? It says the code received is too long
#674 [22:49] * rcmaehl [~null@2607:fcc8:a10a:7600:4577:b659:c801:193a] has quit. (Ping timeout: 202 seconds)
#675 [22:49] <SPF> I don't see where that setting is
#676 [22:49] <SPF> is it under MC settings or Nvidias settings
#677 [22:50] <CubeTheThird> Nikki, sometimes that can be caused by texture packs, mods, stuff like that. The clean install (clearing the .minecraft folder) should fix that
#678 [22:50] <CubeTheThird> SPF, I don't think you're in the nvidia control panel. There shouldn't be MC settings listed there
#679 [22:51] <Nikki> Otherwise she gets connection refused depending which IP address we use. She has to direct connect. Always has
#680 [22:52] <SPF> I cannot find the control panel in my computer when I search for anything realted to Invidia and the only thing that comes up is the GeForce Experience
#681 [22:53] <CubeTheThird> Nikki, ah, and I assume you're using the right port yes?
#682 [22:53] <CubeTheThird> SPF, right-click on your desktop, it should be there
#683 [22:54] <SPF> ok im there
#684 [22:54] <Nikki> What do you mean by port?
#685 [22:55] <CubeTheThird> Nikki, normally when you open a world to LAN, a port number will show up in chat. She should be connecting to <your IP>:<port number>
#686 [22:57] <Nikki> Oh yes we are using the right port
#687 [22:57] <SPF> im in the 3d settings
#688 [22:58] <CubeTheThird> Internetgirl, ok. can you find the 3D settings too?
#689 [22:58] <Internetgirl> i can
#690 [23:01] <CubeTheThird> SPF and Internetgirl ok, in the 3D settings, there should be a section for Application settings ( or something like that). Find (or add) the Minecraft Launcher to that list, and set to to use the Nvidia card
#691 [23:01] * Nikki [webchat@203-214-117-151.dyn.iinet.net.au] has joined #minecrafthelp
#692 [23:02] <SPF> ok I did that
#693 [23:02] <SPF> should I try to launch the game now?
#694 [23:02] <Nikki> Cube, It's now coming up with io.nettyChannel.absetractchannel$annotatedconnectexpectations
#695 [23:03] <Nikki> :connection refused:nofurtherinformation
#696 [23:03] <CubeTheThird> SPF, you can try. We might have to add something else too
#697 [23:03] <Internetgirl> i'm having problems adding\
#698 [23:03] <SPF> ya it didn't launch
#699 [23:03] <CubeTheThird> Nikki, hmm. And this only started recently? did either of you install anything new?
#700 [23:03] <SPF> or it froze again
#701 [23:04] <CubeTheThird> Internetgirl, can't find the add button?
#702 [23:04] <Nikki> No its been an ongoing problem for maybe 9 months
#703 [23:04] <Internetgirl> i found the add, but everytime i click minecraft and add it won't let me
#704 [23:04] <Nikki> We tend to try for an hour to fix it then get frustrated and stop
#705 [23:04] <SPF> you choose Minecraft and then you go to 2. and choose Nvidia pricesser
#706 [23:05] <CubeTheThird> Internetgirl, hmm is it already in the list then?
#707 [23:07] <Internetgirl> it's not on the list. I select minecraft, then click nvidia high-performance preocessor, then click apply and it doesn't add it
#708 [23:08] <SPF> doesn't add it where
#709 [23:08] <Internetgirl> wait, it did it this time
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#711 [23:09] <Minh> i cant log in because when i do a error message shows up saying "An error prevented your request from being processed. Please try again."
#712 [23:09] <CubeTheThird> ??> Minh win/hosts/edit
#713 [23:09] <Absol> Minh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#714 [23:09] <Absol> Minh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#715 [23:10] <CubeTheThird> Internetgirl and SPF ok, the other thing you have to add is the game's java. It should be in C:\Program Files (x86)\Minecraft\runtime\jre\<version>...\bin and choose java.exe
#716 [23:11] <Minh> i dont see host after etc
#717 [23:11] <SPF> what program do I add MC too?
#718 [23:12] <Minh> ppppppppppppppp
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#721 [23:12] <Minh> i cant log in because when i do a error message shows up saying "An error prevented your request from being processed. Please try again."
#722 [23:13] <Internetgirl> i can't find java.exe i have lots of different java options, just not exe
#723 [23:13] <CubeTheThird> ??> Minh win/hosts/edit
#724 [23:13] <Absol> Minh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#725 [23:13] <Absol> Minh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#726 [23:13] <CubeTheThird> Minh, don't browse for the file. Copy and paste the full thing into the file name
#727 [23:13] <SPF> Ya I cant find the java.exe in the MC folder
#728 [23:13] <CubeTheThird> Internetgirl, javaw ?
#729 [23:14] <CubeTheThird> SPF, try javaw ?"
#730 [23:14] <Internetgirl> i have that one
#731 [23:14] <SPF> I dotn have that
#732 [23:15] <SPF> ait
#733 [23:15] <SPF> wait
#734 [23:15] <SPF> i have javaw
#735 [23:15] <Minh> i cant find the host file\
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#737 [23:17] <CubeTheThird> Internetgirl and SPF ok add that, choose the Nvidia card too, close and re-open the game launcher and try again
#738 [23:17] <SPF> add what to where
#739 [23:19] <Internetgirl> i retried minecraft and it still doesn't work. But this time at least tells be the error about the bad lastserver or something like that
#740 [23:20] <SPF> https://paste.ubuntu.com/p/p9x64pwbWs/
#741 [23:20] <SPF> that's what I got as errors
#742 [23:21] <Internetgirl> that's the same for me cube and SPF
#743 [23:27] <Internetgirl> Cube, I know you said there was several things wrong with my minecraft. I just redid my dxdiag and now wondering if at least maybe that solved one of them. https://paste.ubuntu.com/p/Q6K7VGbNcv/
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#745 [23:31] <CubeTheThird> hmm I'm not seeing any difference
#746 [23:31] <CubeTheThird> and sorry, I really g2g :Z
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#748 [23:33] <Internetgirl> that's alrigh, i appreciate your help do far
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#750 [23:33] <Minh> i cant buy minecraft on windows 10 because when a do a error message shows up saying "ERROR PLACING ORDER
#751 [23:33] <Minh> An error occurred while placing order, please verify credit card info and try again"
#752 [23:34] <Minh> i cant buy minecraft on windows 10 because when a do a error message shows up saying "ERROR PLACING ORDER An error occurred while placing order, please verify credit card info and try again"
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#755 [23:49] <Goldman> hello, i need help with my minecraft launcher itself, everytime i start it up it gives me a game crash, i've already tried looking up every different way to fix this and no ways that i have found have worked, before my java wasnt working properly and it'd say that it wasnt fully installed so i switch to the 32 bit and now the java seems to be fine
#756 [23:49] <Goldman> but the launcher won't stop giving me game crashes