#1 [00:17] * Sriel [webchat@36.80.222.43] has joined #minecrafthelp
#2 [00:24] <Sriel> Hello i would like to ask a question about "Failed to download file. [FILE]" I've been getting this message since i tried downloading minecraft, the files are not specific, it sometime changes like ex: "Failed to download file. credits.ogg" and sometimes "Failed to download file end.ogg" and more! I currently don't have ByteFence installed and I ch
#3 [00:24] <Sriel> ecked the forum about all antivirus that's not compatible with Minecraft, but I do't have any of them. I tried several tutorials on youtube but still, not the solution. I tried reinstalling Minecraft too, but it didn't work. I haven't been having this issue before my computer got rebooted. Thanks, and I really need answers please!
#4 [00:28] <mattym> ??> Sriel tools/hjt
#5 [00:28] <Absol> Sriel: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#6 [00:28] <Absol> Sriel: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#7 [00:31] <Sriel> https://paste.ubuntu.com/p/8YkhwQXwWM/
#8 [00:31] <mattym> Sriel, Ok, everything looks clear there. Try the following.
#9 [00:32] <mattym> ??> Sriel av/adwcleaner
#10 [00:32] <Absol> Sriel: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#11 [00:32] <Absol> Sriel: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#12 [00:32] <mattym> Sriel, After the restart check the game again.
#13 [00:33] <Sriel> I will come back after restart ok '-'
#14 [00:34] <Sriel> Just please dont go away, i really need help ;)
#15 [00:40] * Sriel [webchat@36.80.222.43] has joined #minecrafthelp
#16 [00:41] <Sriel> Absol it still wouldnt work
#17 [00:42] <mattym> Sriel, Can you make a new HJT report.
#18 [00:44] * Goldman [webchat@ip68-10-185-21.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#19 [00:45] <Sriel> https://paste.ubuntu.com/p/GBJNXT46gG/
#20 [00:48] <mattym> Sriel, Not seeing any change there, did adwcleaner find anything that it removed?
#21 [00:49] <Sriel> yea
#22 [00:49] <Sriel> 3 threats
#23 [00:49] <mattym> Sriel, Well I can see at least one thing that shouldn't be there in the HJT report, but not sure if would cause the problem.
#24 [00:50] <Sriel> what is it
#25 [00:50] <Sriel> and what should i do next?
#26 [00:50] <mattym> Sriel, The windows activator.
#27 [00:53] <Sriel> ?
#28 [00:53] <Sriel> What do i do ?
#29 [00:55] <mattym> Sriel, Are you on a home network, or a shared/public one?
#30 [00:56] <Sriel> home with an ethernet
#31 [00:59] <Sriel> ..
#32 [01:00] <mattym> Sriel, Are you using any proxy or VPN software?
#33 [01:00] <Sriel> I have but im not using it
#34 [01:00] <mattym> Sriel, Can you double check.
#35 [01:02] <Sriel> Not using any vpn
#36 [01:02] <Sriel> IP is the same
#37 [01:02] <mattym> Sriel, Any chance you are low on hard drive space?
#38 [01:03] <Sriel> i have 3 memory disk and my local disk is 27 gb free
#39 [01:05] <mattym> Sriel, Try right clicking the Minecraft launcher, and select Run As Administrator.
#40 [01:06] <Sriel> and then i try launch it ?
#41 [01:06] <mattym> Sriel, Yeah
#42 [01:07] <Sriel> Still.. ;(
#43 [01:08] <mattym> Sriel, Not sure what else to check.
#44 [01:08] <Sriel> Im sorry if im making you tired.. :o
#45 [01:08] <Sriel> But it still cant seem to download :/
#46 [01:11] <mattym> Sriel, Best bet is to try the download at another time. Could just be a problem out of your control.
#47 [01:12] <Sriel> Like not today ?
#48 [01:12] <mattym> Sriel, Possibly
#49 [01:12] <Sriel> But i have been trying to download it for the past 2 weeks xD
#50 [01:13] <Sriel> Same prob
#51 [01:13] <mattym> Sriel, Yeah, im seeing nothing on your computer that would cause the problem.
#52 [01:14] <Sriel> ;(
#53 [01:14] <Sriel> Thanks for your help btw
#54 [01:17] * Goldman [webchat@ip68-10-185-21.hr.hr.cox.net] has joined #minecrafthelp
#55 [01:18] <Goldman> hello, i need help with my minecraft launcher itself, everytime i start it up it gives me a game crash, i've already tried looking up every different way to fix this and no ways that i have found have worked, before my java wasnt working properly and it'd say that it wasnt fully installed so i switch to the 32 bit and now the java seems to be fine
#56 [01:18] <Goldman> but the launcher won't stop giving me game crashes
#57 [01:19] <mattym> ??> Goldman paste
#58 [01:19] <Absol> Goldman: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#59 [01:19] <mattym> Goldman, Can you copy the crash log to the site Absol provided. And get us the link to it.
#60 [01:20] <Goldman> there is no crash log due to the minecraft never being able to start
#61 [01:20] <mattym> ??> Goldman launcher/log
#62 [01:20] <Absol> Goldman: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#63 [01:21] <Goldman> the only files in the .minecraft folder is assests, libraries, versions, launcher_log, and launcher_profiles.json
#64 [01:21] <mattym> Goldman, Copy the contents of launcher_log to the paste site.
#65 [01:22] <Goldman> and the game output just says waiting for log output
#66 [01:23] <Goldman> it wanted me to use a pastebin :/
#67 [01:23] <mattym> Goldman, Use the site Absol linked.
#68 [01:24] <Goldman> 1. i did 2. all it says is "Waiting for log output"
#69 [01:25] <mattym> Goldman, Copy the contents of launcher_log to the paste site.
#70 [01:25] <Goldman> i just tried to run the game again and stuff finally come up
#71 [01:26] <Goldman> pasted
#72 [01:26] <mattym> Goldman, We need the link to it.
#73 [01:26] <Goldman> https://paste.ubuntu.com/p/7VcG74Zycz/
#74 [01:27] <mattym> Goldman, For the 3rd time now, copy the contents of the launcher_log file you found in .minecraft. And use the current version of the game, we do not help with old versions.
#75 [01:29] <Goldman> https://paste.ubuntu.com/p/hdssjq3YRc/
#76 [01:29] <Goldman> i forgot that i had it set to 1.8.9 sorry about that
#77 [01:29] <mattym> Goldman, Still not the file that was asked for.
#78 [01:29] <mattym> ??> Goldman launcher/log-txt
#79 [01:30] <Absol> Goldman: We need to see your full launcher log, which is created in the game directory.
#80 [01:30] <Absol> Goldman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#81 [01:33] <Goldman> ok so i want to verify this, you want the line of text that deals with 4000 lines?
#82 [01:33] <mattym> Goldman, Yes
#83 [01:34] <Goldman> fyi, there is more than just 4000, more like 25000
#84 [01:34] <Goldman> https://paste.ubuntu.com/p/4K7S5nzJhV/
#85 [01:36] <mattym> ??> Goldman win/!
#86 [01:36] <Absol> Goldman: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#87 [01:36] <Absol> Goldman: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#88 [01:36] <Goldman> aaaahhhhhh thank you for the help
#89 [01:37] <mattym> Goldman, Also explain the broken Java.
#90 [01:37] <mattym> Goldman, Once you fix the username issue, you should be able to use the regular 64-Bit Java
#91 [01:38] <Goldman> okay, i have the 32 bit downloaded but i've been told that it makes no sense
#92 [01:38] <mattym> Goldman, Only rarely, but in your case, the windows username was messing everything up, so no need for the 32 bit version
#93 [01:38] <Goldman> also is there anyway to change the name of the windows username?
#94 [01:39] <Goldman> or is that not possible?
#95 [01:39] <mattym> Goldman, No, changing it wont work, you need to do one of the things mentioned in the link Absol gave.
#96 [01:41] <Goldman> ok, the page doesnt seem to load for the first link for xp
#97 [01:42] <mattym> Goldman, You're on XP?
#98 [01:42] <Goldman> im too tired to really think atm, im just trying to get this fixed lol
#99 [01:44] <mattym> Goldman, Use the info here https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account
#100 [01:48] <mattym> Goldman, Yeah, they have made creating a new user on Win10 really annoying.
#101 [01:49] <Goldman> yep
#102 [01:49] <Goldman> especially when the person attempting it has started to get less and less sleep lol
#103 [01:50] <Goldman> so, when im downloading the 64 bit java, do i have to uninstall the 32 bit?
#104 [01:50] <mattym> Goldman, If you just reinstall the game, it has its own bundled java that it should be set to use by default.
#105 [01:51] <Goldman> ok
#106 [01:51] <mattym> Goldman, Otherwise, as its probably the most up to date version, you would need to manually uninstall the 32bit install
#107 [01:52] <Goldman> i've manually uninstalled java before since i thought it was java that was the problem
#108 [02:06] * Goldmna [webchat@ip68-10-185-21.hr.hr.cox.net] has joined #minecrafthelp
#109 [02:07] <Goldmna> mattym, so i just got an error message while downloading the java, you said the java 8 171 right?
#110 [02:08] <mattym> Goldman, yeah, but the one minecraft installs for you should be fine.
#111 [02:08] <Goldmna> ok
#112 [02:09] <Goldmna> welp, time to see if this works
#113 [02:13] <Goldmna> thanks for the help! i really appreciate it
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#119 [04:42] * Jacobvautour [webchat@76-233-175-47.lightspeed.snmtca.sbcglobal.net] has joined #minecrafthelp
#120 [04:43] <Jacobvautour> i need help with the mojang account i cant make one
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#122 [05:55] * ensar [webchat@78.165.245.173.dynamic.ttnet.com.tr] has joined #minecrafthelp
#123 [05:55] <ensar> minecraft
#124 [05:55] * ensar [webchat@78.165.245.173.dynamic.ttnet.com.tr] has quit. (Client Quit)
#125 [07:06] * OOFf [webchat@95.76.84.183] has joined #minecrafthelp
#126 [07:06] <OOFf> hi
#127 [07:06] <OOFf> i need help with minecraft server
#128 [07:06] <OOFf> I keep getting the "[12:01:23] [User Authenticator #1/ERROR]: Couldn't verify username because servers are unavailable" error in the server whenever someone attempts to connect
#129 [07:07] <OOFf> however the authentication servers are up and other servers work fine
#130 [07:07] <OOFf> users get this error message "Authentication servers are down. Please try again later, sorry!", however this is not true.
#131 [07:07] <OOFf> this occurs since yesterday
#132 [07:07] <OOFf> the cause might be reinstalling the os, I am running the software on ubuntu 18 on a VPS
#133 [07:07] <OOFf> all outgoing traffic is allowd
#134 [07:07] * PaolaGiovana [webchat@114.90.90.168.static.megalinkpi.net.br] has joined #minecrafthelp
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#136 [07:42] * D12 [webchat@host-176-221-122-152.dynamic.mm.pl] has joined #minecrafthelp
#137 [07:44] <D12> Hi! I'm having an problem with my minecraft java edition (win 7). Every time I'm starting the game it fails to locate OpenGL library and so it activates in Silent Mode. Any clue on what can I do? PS: Don't talk about .bin folder. In 1.6 full release it was deleted.
#138 [07:46] <tyteen4a03> ??> D12 win/dxdiag
#139 [07:46] <Absol> D12: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#140 [08:42] * Dragon [webchat@ip68-12-122-11.ok.ok.cox.net] has joined #minecrafthelp
#141 [08:43] * Jackscrew [webchat@5ED70895.cm-7-8a.dynamic.ziggo.nl] has joined #minecrafthelp
#142 [08:46] <Dragon> When i open minecraft and click the play button it loads the game but the game doesnt pop up and when i try to run the game again it says the game is already running and i have checked to see if it was running in the background and nothing was running in the backgorund. I have reinstalled the game but the file is still there when i remove the game
#143 [08:46] <Dragon> from my laptop and after i installed it i open the game to see that i am still logged in and all my versions i play are still there and ready to go
#144 [08:47] <Jackscrew> Hello, recently a friend of mine bought the account ''jodiegeek'' over, (Not giving the account details to anyone besides Operators) I changed the skin and the name to ''Jackscrew'' when I tried to change the mail it appears that the old owner got an mail and changed the account details, and added secuitity questions.
#145 [08:50] <Jackscrew> If an operator would help me out with this it would be nice.
#146 [08:51] <Andrio> Dragon, did the taskbar icon for the game appear?
#147 [08:51] <Andrio> Jackscrew, ask the old owner for help.
#148 [08:51] <Jackscrew> I've sent him a mail, he's probably ignoring it.
#149 [08:53] <Andrio> Jackscrew, I'm afraid there's not much we can do then. The EULA doesn't allow transferring accounts like that.
#150 [08:53] <Jackscrew> That
#151 [08:54] <Jackscrew> That's what I thought, thanks anyways.
#152 [08:56] <Dragon> there was no taskbar
#153 [09:09] * Servieberater [webchat@80-110-95-5.cgn.dynamic.surfer.at] has joined #minecrafthelp
#154 [09:09] <Servieberater> hey ich kann mich in minecraft nicht mehr einlogen es kommt immer anmeldung fehleschlagen wo ich aber das passwort richtig eingebe
#155 [09:11] * Servieberater [webchat@80-110-95-5.cgn.dynamic.surfer.at] has quit. (Client Quit)
#156 [09:15] * needhelp [webchat@host-41.35.152.228.tedata.net] has joined #minecrafthelp
#157 [09:16] <needhelp> hello
#158 [09:16] <needhelp> i accedintaly changed my minecraft name because i thought it asks for confirmation but it didn't so i just clicked confirm is there a way to revert back to my old ign??
#159 [09:17] <Andrio> ??> needhelp account/send-email
#160 [09:17] <Absol> needhelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#161 [09:17] <Absol> needhelp: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#162 [09:34] * carlos14 [webchat@200.107.248.139] has joined #minecrafthelp
#163 [09:34] <carlos14> hola
#164 [09:38] * carlos14 [webchat@200.107.248.139] has quit. (Client Quit)
#165 [09:39] * laser2wx [webchat@s15443525.onlinehome-server.info] has joined #minecrafthelp
#166 [09:40] <laser2wx> hello i can't start minecraft
#167 [09:41] * Megan [webchat@c-98-194-162-76.hsd1.tx.comcast.net] has joined #minecrafthelp
#168 [09:42] <Megan> it says unable to locate java runtime
#169 [09:44] <laser2wx> yes
#170 [09:44] <laser2wx> speak french?
#171 [09:45] <Megan> no
#172 [09:45] <Megan> only english
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#175 [09:58] * thelounge66 [webchat@ip2504fcc0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#176 [09:58] <thelounge66> hi
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#181 [10:09] <SiilGameer> I need help my minecraft usually lowers version 1.7.2 and then gives the news of crash report
#182 [10:10] <SiilGameer> If you need here the ubuntu link https://paste.ubuntu.com/p/sTd86fkpD3/
#183 [10:11] * Wypman [webchat@162-066-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#184 [10:13] <Wypman> hey my mc wont start it sais that something doesnt exist and it cant find my Java version (btw im on a pc and have the normal version) and i played it like 10 mins ago than it crashed and now it cannot start can anyone help
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#187 [10:21] * Raphacc [webchat@191.99.148.61] has joined #minecrafthelp
#188 [10:21] <Raphacc> My question is how can I back up my Minecraft world, so that if I lose my iPhone I can still reopen my world on another iPhone with my account?
#189 [10:21] * kusanagi [~kusanagi@pool-173-56-22-216.nycmny.fios.verizon.net] has joined #minecrafthelp
#190 [10:24] <Wypman> hey my mc wont start it sais that something doesnt exist and it cant find my Java version (btw im on a pc and have the normal version) and i played it like 10 mins ago than it crashed and now it cannot start can anyone help
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#193 [10:29] <Despacito2> i cant load into minecart because there's a error
#194 [10:29] <Despacito2> i cant fix it
#195 [10:30] <Despacito2> windows 10
#196 [10:30] <Despacito2> Minecraft launcer problems
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#198 [10:32] * YellowDream [webchat@bdy93-5-82-235-83-168.fbx.proxad.net] has joined #minecrafthelp
#199 [10:32] <YellowDream> hi, i have this errror when i press on play (i am in 1.12
#200 [10:35] <YellowDream> minecraft says that he dont find the path C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#201 [10:35] <YellowDream> Existe : false
#202 [10:38] <YellowDream> can someone help me?
#203 [10:43] <YellowDream> i have found a solution for this problem, dont need help
#204 [10:44] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#206 [10:49] * makeouthill [webchat@ti0040a400-0198.bb.online.no] has joined #minecrafthelp
#207 [10:50] <Ajar> my inventory bar has disappeared and I am unable to do anything
#208 [10:50] <makeouthill> "unable to locate the java runtime" help please
#209 [10:52] <makeouthill> "unable to locate the java runtime" help please
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#212 [11:02] <bob> Downloaded High Sierra on my Mac, I redownloaded Java (Latest version) and does not work ty
#213 [11:12] <Andrio> Ajar, press F1
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#216 [11:34] <ninja> I keep getting this error when I try to log into realms and idk how to fix it io.netty.channel.abstractchannel$annotatedconnectexception
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#222 [11:40] * hi [webchat@cpc121720-barn9-2-0-cust197.17-1.cable.virginm.net] has joined #minecrafthelp
#223 [11:40] <hi> hey
#224 [11:41] <hi> The game crashed whilst initializing game
#225 [11:41] <hi> Error: org.lwjgl.LWJGLException: Pixel format not accelerated can someone help
#226 [11:41] <Wraptor_> Hi, I got this problem when I try to launch minecraft, I click on play on the launcher and this message pops up where it says impossible to find the jRE, I reinstalled minecraft already and java as well anybody can help?
#227 [11:43] <hi> Error: org.lwjgl.LWJGLException: Pixel format not accelerated can someone help
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#229 [11:55] * TrafalgarLaw [webchat@pool-96-250-180-11.nycmny.east.verizon.net] has joined #minecrafthelp
#230 [11:55] <TrafalgarLaw> .
#231 [11:56] <TrafalgarLaw> hehe
#232 [11:56] <TrafalgarLaw> i need help
#233 [11:56] <TrafalgarLaw> ok bye
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#237 [12:07] * Seth [webchat@48.118.31.109.rev.sfr.net] has joined #minecrafthelp
#238 [12:07] <Seth> Hi
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#240 [12:07] * Spookky [webchat@x590d8182.dyn.telefonica.de] has joined #minecrafthelp
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#243 [12:08] <Seth> Anyone can help me i got a problem please :/
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#246 [12:08] <Spookky> mein minecraft ist einmal gecrasht als ich mein texturpack wechseln wollte und auf einmal steht beim starten java umgebung nicht gefunden ... kann mir jemand helfen?
#247 [12:08] * R3dBallG1345 [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has quit. (Client Quit)
#248 [12:09] <Spookky> pls i need help
#249 [12:09] <Spookky> bitte
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#251 [12:10] * RedBall [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has joined #minecrafthelp
#252 [12:10] <RedBall> https://pastebin.com/raw/rRmpU11R
#253 [12:12] * RedBall [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has quit. (Client Quit)
#254 [12:12] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
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#256 [12:16] * RedBallG [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has joined #minecrafthelp
#257 [12:16] <RedBallG> https://pastebin.com/raw/rRmpU11R
#258 [12:17] * Seth [webchat@48.118.31.109.rev.sfr.net] has joined #minecrafthelp
#259 [12:19] * Kyaneos [webchat@a89-183-213-121.net-htp.de] has joined #minecrafthelp
#260 [12:19] <Kyaneos> Hello?
#261 [12:19] <RedBallG> Hi
#262 [12:19] <RedBallG> https://pastebin.com/raw/rRmpU11R
#263 [12:20] <RedBallG> Any help would be appreciated
#264 [12:20] <RedBallG> https://pastebin.com/raw/rRmpU11R
#265 [12:21] <Kyaneos> So I wanted to start my Minecraft.exe and out of the sudden "Failure :(" "Error Details: The system can not find the specified path Filename:javaw.exe (...)"
#266 [12:23] <Seth> Kyaneos i have the same problem
#267 [12:23] <RedBallG> As me?
#268 [12:23] * Kyaneos [webchat@a89-183-213-121.net-htp.de] has quit. (Client Quit)
#269 [12:25] * the_blue_gamerYT [webchat@dynamic-acs-24-101-93-236.zoominternet.net] has joined #minecrafthelp
#270 [12:25] <the_blue_gamerYT> hello
#271 [12:25] <the_blue_gamerYT> i need help
#272 [12:25] <RedBallG> Hi. https://pastebin.com/raw/rRmpU11R
#273 [12:25] <the_blue_gamerYT> hi
#274 [12:25] <the_blue_gamerYT> can you help me
#275 [12:26] <RedBallG> With what?
#276 [12:26] <the_blue_gamerYT> my minecraft wont let me go into the game
#277 [12:26] <RedBallG> Multiplayer?
#278 [12:26] <the_blue_gamerYT> no it wont let me go into the game
#279 [12:27] <the_blue_gamerYT> like i cant play the game
#280 [12:27] <RedBallG> the actual Minecraft
#281 [12:27] <the_blue_gamerYT> yea
#282 [12:27] <RedBallG> is it in your launcher
#283 [12:27] <the_blue_gamerYT> yep
#284 [12:27] <RedBallG> What is the error message?
#285 [12:28] <the_blue_gamerYT> it say unable to locate java runtime
#286 [12:28] * RedBallG [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#287 [12:29] * RedBallG [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has joined #minecrafthelp
#288 [12:29] <RedBallG> https://pastebin.com/raw/rRmpU11R
#289 [12:29] <RedBallG> Any help would be appreciated
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#291 [12:32] * RedBallG [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has quit. (Client Quit)
#292 [12:33] * RedBallG [webchat@75-19-167-190.lightspeed.orngca.sbcglobal.net] has joined #minecrafthelp
#293 [12:33] <RedBallG> https://pastebin.com/raw/rRmpU11R
#294 [12:33] <RedBallG> Any help would be very appreciated
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#296 [12:34] * Eva [webchat@c-24-1-49-39.hsd1.il.comcast.net] has joined #minecrafthelp
#297 [12:34] <Eva> It keeps saying it cant find my java path
#298 [12:34] * Eva [webchat@c-24-1-49-39.hsd1.il.comcast.net] has quit. (Client Quit)
#299 [12:35] <RedBallG> https://pastebin.com/raw/rRmpU11R
#300 [12:35] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#301 [12:36] <RedBallG> https://pastebin.com/raw/rRmpU11R
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#304 [12:51] * Bryant [webchat@71-81-125-62.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#305 [12:52] <Bryant> my pc minecraft says unable to locate java runtime
#306 [12:53] * Bryant [webchat@71-81-125-62.dhcp.spbg.sc.charter.com] has quit. (Client Quit)
#307 [12:58] <Ajar> àAndrio - I tried, but it did not work...any ideas?
#308 [12:58] * SLy_the_Cat [webchat@c-98-208-23-8.hsd1.ca.comcast.net] has joined #minecrafthelp
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#310 [13:00] <SLy_the_Cat> I can't log into my Realms Server, I keep getting an i.netty.channel error
#311 [13:11] * _BruninhoGames_ [webchat@177.83.94.160] has joined #minecrafthelp
#312 [13:14] <_BruninhoGames_> Help me https://paste.ubuntu.com/p/nm4gwyjjVN/ #MineCraftHelp
#313 [13:14] <mattym> _BruninhoGames_, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#314 [13:16] * thelounge76 [webchat@c-73-81-137-152.hsd1.pa.comcast.net] has joined #minecrafthelp
#315 [13:17] <thelounge76> On my screen, it says "Unable to locate the Java runtime" and I looked for how to fix it. Does any one know this means or how to fix it?
#316 [13:17] <mattym> thelounge76, There should be a more info button, can you copy what it says after pressing that to the chat
#317 [13:18] * Maffy [webchat@host203.190-137-37.telecom.net.ar] has joined #minecrafthelp
#318 [13:18] <thelounge76> Error details: The system cannot find the path specified
#319 [13:19] <thelounge76> Filename on disk: javaw.exe
#320 [13:19] <thelounge76> Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#321 [13:19] * Maffy [webchat@host203.190-137-37.telecom.net.ar] has quit. (Client Quit)
#322 [13:19] <mattym> thelounge76, Ok
#323 [13:19] <thelounge76> Then it says Exists: Fale
#324 [13:19] <thelounge76> False*
#325 [13:19] <mattym> thelounge76, First make sure the error window and launcher are completely closed.
#326 [13:20] <thelounge76> Yep
#327 [13:20] <mattym> thelounge76, Go to C:\Program Files (x86)\Minecraft on your computer and delete the runtime folder there.
#328 [13:20] <mattym> thelounge76, After that, restart the launcher and try to start the game again.
#329 [13:20] * _BruninhoGames_ [webchat@177.83.94.160] has quit. (Quit: webchat.esper.net)
#330 [13:21] <thelounge76> Okay
#331 [13:22] <thelounge76> How do I get to C:\Program Files (x86)\Minecraft?
#332 [13:23] <mattym> thelounge76, That is the path. From your My Computer folder you should be able to follow through each section written
#333 [13:24] <thelounge76> I don't have a "My Computer" folder? I have a "Desktop" and a "This PC" folder. I have a windows if that helps.
#334 [13:27] <mattym> thelounge76, This PC
#335 [13:37] * Lily [webchat@47.158.152.115] has quit. (Quit: webchat.esper.net)
#336 [13:40] * xraptor3344 [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has joined #minecrafthelp
#337 [13:40] <xraptor3344> When on the launcher I try to click play and it says error, unable to locate java runtime
#338 [13:41] <thelounge76> Feel the pain
#339 [13:41] <thelounge76> I can't find C:\Program Files (x86)\Minecraft?
#340 [13:42] <mattym> thelounge76, Its literally the path to the folder
#341 [13:46] <thelounge76> Not on my computer.
#342 [13:48] <mattym> thelounge76, If you go to the This PC icon, then go into the C drive, then into the Program Files(x86) folder, then into the Minecraft folder.
#343 [13:48] * eka [webchat@99-6-77-238.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#344 [13:49] <eka> My mac refuses to download <lang> files
#345 [13:49] <mattym> eka, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#346 [13:50] <eka> Firewall and antivirus probably, but to my knowledge no
#347 [13:51] <mattym> eka, Disable any Firewall or AV you have installed, including the default Mac one. Delete the minecraft app from the Applications folder, and download and install again from minecraft.net
#348 [13:51] <mattym> eka, See if anything different happens.
#349 [13:51] <thelounge76> Is there anything else I have to do after I delete the runtime photo?
#350 [13:51] <mattym> thelounge76, Once you delete the folder. Try starting the game again.
#351 [13:51] <thelounge76> Mkay
#352 [13:52] * Webchat_36900 [webchat@c-73-35-165-4.hsd1.wa.comcast.net] has joined #minecrafthelp
#353 [13:53] <Webchat_36900> im Unable to locate the Java runtime.
#354 [13:54] <xraptor3344> Same here
#355 [13:55] <mattym> Webchat_36900, With the launcher and error window closed, go to C:\Program Files (x86)\Minecraft and delete the runtime folder.
#356 [13:55] <mattym> Webchat_36900, Then restart the game and try again.
#357 [13:55] <mattym> xraptor3344, Do the same
#358 [13:56] <Webchat_36900> I've tried that and it didn't work
#359 [13:56] <thelounge76> It wouldn't work for me either
#360 [13:57] <mattym> ?? tools/hjt
#361 [13:57] <Absol> tools/hjt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#362 [13:57] <xraptor3344> same here, did not work
#363 [13:57] <Absol> tools/hjt: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#364 [13:57] <mattym> Webchat_36900 and thelounge76 as well as xraptor3344 Do the info Absol wrote.
#365 [13:57] <Webchat_36900> javaw.exe
#366 [13:57] <Webchat_36900> Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#367 [13:58] <eka> how do I disable Mac's AV
#368 [13:58] <mattym> eka, Depends on which you have.
#369 [13:59] <eka> I can only disable the firewall
#370 [14:00] <mattym> eka, Try the rest of the instructions and see if anything changes.
#371 [14:01] <xraptor3344> Ok i sent you the link
#372 [14:02] <mattym> xraptor3344, We need the link in the chat
#373 [14:02] <xraptor3344> https://paste.ubuntu.com/p/t329hwDRqk/
#374 [14:02] <xraptor3344> Did I do it right?
#375 [14:03] <mattym> xraptor3344, Yes one moment
#376 [14:03] <mattym> ??> xraptor3344 av/adwcleaner
#377 [14:03] <Absol> xraptor3344: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#378 [14:03] <Absol> xraptor3344: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#379 [14:04] <mattym> xraptor3344, Do the instructions Absol wrote. After the restart, delete the runtime folder again. Then try running the game.
#380 [14:04] <xraptor3344> Will do
#381 [14:05] <eka> nothing changed.
#382 [14:05] * xraptor3344 [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#383 [14:06] <mattym> eka, On the error window hit the button to show the full error, and copy the info there to the chat.
#384 [14:08] <eka> https://paste.ubuntu.com/p/hkQtRWb64m/
#385 [14:08] <mattym> eka, Sure you have no Ad-blocking software?
#386 [14:09] <eka> to my knowledge yes
#387 [14:09] * xraptor3344 [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has joined #minecrafthelp
#388 [14:09] <eka> I haven't installed any sort of antivirus or ad blockers
#389 [14:09] <xraptor3344> ok im back
#390 [14:09] <xraptor3344> it didn't work..
#391 [14:10] <thelounge76> Yep.
#392 [14:11] <thelounge76> All I wanted to do was play minecraft.
#393 [14:11] <mattym> thelounge76, You still havent done the instructions you were told to.
#394 [14:11] <xraptor3344> I finished the malwarebytes scan and I cleaned and restarted
#395 [14:11] <xraptor3344> I deleted the runtime folder and it still doesnt work
#396 [14:11] <thelounge76> Plus, I don't understand all the fancy words Absol used.
#397 [14:13] <mattym> xraptor3344, If you go to the Launch Options page on the launcher. Make sure the slider for Advanced Options is on then go to the launch profile you use.
#398 [14:13] <thelounge76> Can you make it less confusing?
#399 [14:13] <mattym> thelounge76, No
#400 [14:13] <thelounge76> :I
#401 [14:13] <thelounge76> Is it possible I just delete my minecraft off my computer and re download it and it will work?
#402 [14:14] <mattym> thelounge76, If deleting the runtime folder didn't help, then no.
#403 [14:14] <xraptor3344> I tried it, it did not work
#404 [14:15] <mattym> xraptor3344, There wasnt anything to try. Just make sure the settings are like I said, get to the launch profile you use and let me know when you are there.
#405 [14:15] * bbbb_eeee [webchat@host81-135-238-230.range81-135.btcentralplus.com] has joined #minecrafthelp
#406 [14:16] <xraptor3344> im there
#407 [14:16] <mattym> xraptor3344, Is the Java Executable setting on or off?
#408 [14:17] * eka [webchat@99-6-77-238.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#409 [14:17] <xraptor3344> I dont know what that is
#410 [14:18] <mattym> xraptor3344, Its a setting in the launch profile.
#411 [14:18] <xraptor3344> its on
#412 [14:18] <mattym> xraptor3344, What is written in the text box next to it.
#413 [14:19] <xraptor3344> its says
#414 [14:19] <xraptor3344> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#415 [14:20] * PatM [webchat@5.53.135.170] has joined #minecrafthelp
#416 [14:21] * thelounge76 is now known as lounge76
#417 [14:21] * lounge76 is now known as thelounge76
#418 [14:21] <xraptor3344> im still here...
#419 [14:22] <mattym> xraptor3344, Just a moment
#420 [14:22] <thelounge76> Maybe we should try deleting javaw.exe?
#421 [14:22] <mattym> thelounge76, Again, same thing as deleting the runtime folder.
#422 [14:22] * higuys226 [webchat@S010664777d9ce253.cg.shawcable.net] has joined #minecrafthelp
#423 [14:22] <PatM> Hello, I just got onto an older pc of mine which I wanted to play mc on. When I downloaded the client (its cracked,sadly) the gme crashed and I got this error: "Pixel format could no be proccessed"
#424 [14:22] <PatM> Ive the the main part of error text + the dxdiag info here: https://paste.ubuntu.com/p/XBDsJvhHFK/
#425 [14:23] <PatM> Pixel format not accelerate* (excuse me)
#426 [14:23] <mattym> PatM, Download and Install the file from this page https://www.geforce.com/drivers/results/112593
#427 [14:24] <mattym> xraptor3344, Do you know if you have installed Java on your own?
#428 [14:24] <xraptor3344> I don't know, it has been working for a long time and I just played yesterday.
#429 [14:24] <higuys226> okay so i have owned the game since it was first available. years and years and years ago. i have connected it to my windows account, so i got the free windows 10 version. it says my code is redeemed, but on the microsoft store it says i need to buy it. i have been through microsoft customer service on the phone and online, and they have been virtu
#430 [14:24] <higuys226> ally no help, literally hanging up when they couldnt answer and suggesting i "call minecraft"
#431 [14:24] * eka [webchat@99-6-77-238.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#432 [14:25] <higuys226> one of them told me that it was redeemed on another computer, and only available on that computer
#433 [14:26] <mattym> higuys226, We cannot help with that here. Microsoft/Xbox support is the only place to deal with that version.
#434 [14:26] <mattym> xraptor3344, Ok one moment, just getting some info together.
#435 [14:26] <xraptor3344> alright, thank you for your help
#436 [14:26] <higuys226> i didnt buy it for xbox though
#437 [14:26] <PatM> ok, will keep u updated , currently installing the drivers
#438 [14:27] <mattym> higuys226, Its the Microsoft/Xbox store support that handles it for that version.
#439 [14:27] <higuys226> when i called them they told me they couldnt do anything and to call minecraft
#440 [14:28] <higuys226> i just want to play the new update :(
#441 [14:28] * YouAreValid [webchat@d108-180-12-89.bchsia.telus.net] has joined #minecrafthelp
#442 [14:28] <thelounge76> Maybe we need to re download the javaw.exe folder or something? It says it doesn't exist and maybe it needs too.
#443 [14:28] <mattym> higuys226, Then there isn't anything they can do. You need to check and make sure you are logged into the Windows Store app with whatever Microsoft account you were logged into it on when you migrated the account, or first tried to redeem it.
#444 [14:29] <mattym> thelounge76, Thats what deleting the runtime folder and restarting the game does.
#445 [14:29] <YouAreValid> when I try to log in it says "error unable to locate java runtime"
#446 [14:29] <thelounge76> But every time I delete it doesn't come back.
#447 [14:29] <mattym> xraptor3344, Download and Install the Windows x64 Java exe file from the following page, it should be the second link from the bottom. http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#448 [14:30] * higuys226 [webchat@S010664777d9ce253.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#449 [14:30] <xraptor3344> Ok will do
#450 [14:30] <mattym> xraptor3344, Let me know once its installed.
#451 [14:31] <YouAreValid> mattym do you know how to fix my problem?
#452 [14:31] <thelounge76> I need help still.
#453 [14:31] <mattym> YouAreValid, What is the full error path when you click the more info or show all button
#454 [14:31] <thelounge76> :I
#455 [14:31] <mattym> thelounge76, You haven't done the instructions you were asked to.
#456 [14:32] <thelounge76> What are those.
#457 [14:32] <mattym> ??> thelounge76 tools/hjt
#458 [14:32] <Absol> thelounge76: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#459 [14:32] <Absol> thelounge76: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#460 [14:32] <thelounge76> I don't understand any of those words but okay.
#461 [14:32] <xraptor3344> Installed mattym
#462 [14:32] <YouAreValid> "C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe"
#463 [14:33] <mattym> xraptor3344, Ok get back to that Java Executable setting on the launch profile.
#464 [14:33] <YouAreValid> below that it says "exists:false"
#465 [14:33] <xraptor3344> here
#466 [14:33] <mattym> YouAreValid, One moment.
#467 [14:33] <YouAreValid> alright
#468 [14:33] <mattym> xraptor3344, Replace the info in the text box with the following.
#469 [14:34] <mattym> xraptor3344, C:\Program Files\Java\jre1.8.0_171\bin\javaw.exe
#470 [14:34] <mattym> xraptor3344, sorry wait
#471 [14:34] <mattym> xraptor3344, C:\Program Files\Java\jre1.8.0_172\bin\javaw.exe
#472 [14:34] <mattym> xraptor3344, Once you have entered that, save the profile. then try to start with it
#473 [14:34] <xraptor3344> ok
#474 [14:35] <xraptor3344> Didn't work
#475 [14:35] <mattym> YouAreValid, Go to the C:/Program Files (x86)\Minecraft folder on your PC then delete the runtime folder. Try to start the game again after.
#476 [14:35] <mattym> xraptor3344, Can you see what the error says for the Path now?
#477 [14:36] <xraptor3344> Unable to locate Java runtime
#478 [14:36] <mattym> xraptor3344, From the more info button, what does it say for the Path
#479 [14:36] <YouAreValid> how do I get to that?
#480 [14:36] <xraptor3344> Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#481 [14:36] <xraptor3344> Exists: false
#482 [14:37] * Julian6 [webchat@host242.186-190-167.nodosud.com.ar] has joined #minecrafthelp
#483 [14:37] <mattym> xraptor3344, Are you sure you changed the Java Executable to what I said and saved it? Making sure the Java Executable setting is on?
#484 [14:37] * Porkyle [~Porkyle@37-33-234-26.bb.dnainternet.fi] has quit. (Ping timeout: 202 seconds)
#485 [14:37] <mattym> YouAreValid, C:/Program Files (x86)\Minecraft is the path to the location on your computer. follow it
#486 [14:37] <xraptor3344> Ill try it again
#487 [14:37] <Julian6> Hello, would you help me with a problem?
#488 [14:38] <mattym> Julian6, Explain the problem.
#489 [14:38] <thelounge76> It wont work.
#490 [14:38] <thelounge76> :I
#491 [14:38] <xraptor3344> Yeah i did it, stll does not work
#492 [14:38] <Julian6> will not let me enter the servers
#493 [14:38] * SkillsMasters [webchat@c-24-1-60-181.hsd1.il.comcast.net] has joined #minecrafthelp
#494 [14:38] <thelounge76> And now I have a head ache
#495 [14:38] <PatM> The drivers fixed it, thanks mattym
#496 [14:38] * PatM [webchat@5.53.135.170] has quit. (Quit: webchat.esper.net)
#497 [14:38] <SkillsMasters> My minecraft doesn't work
#498 [14:39] <YouAreValid> do I permanently delete it?
#499 [14:39] <SkillsMasters> can somebody help me
#500 [14:39] <SkillsMasters> pleas
#501 [14:39] <mattym> YouAreValid, Yes
#502 [14:39] <YouAreValid> alright
#503 [14:39] <mattym> SkillsMasters, Explain the problem.
#504 [14:39] <SkillsMasters> When I join a server, it jsut freezes
#505 [14:39] <Julian6> will not let me enter the servers would help me?
#506 [14:39] <SkillsMasters> like nothing I can do
#507 [14:39] <thelounge76> Don't move your mouse around when it's loading. Try that.
#508 [14:40] <SkillsMasters> I have waited before
#509 [14:40] <YouAreValid> I deleted it however when I try and get on the launcher it starts downloading runtime again
#510 [14:40] <mattym> SkillsMasters, Are there any similar issues on a single player world?
#511 [14:40] <Julian6> I get an error when connecting to the server
#512 [14:40] <mattym> Julian6, What happens when you try?
#513 [14:40] <SkillsMasters> Yes I tried on single player
#514 [14:40] <mattym> YouAreValid, Yes thats the point
#515 [14:40] <YouAreValid> oh I see
#516 [14:40] <xraptor3344> It's still not working. What am I suppose to do now?
#517 [14:41] <thelounge76> It wont work me either.
#518 [14:41] <Julian6> I get that error when connecting to the server
#519 [14:41] <YouAreValid> its doing the same thing from before I deleted it
#520 [14:41] * Porkyle [~Porkyle@87-93-48-90.bb.dnainternet.fi] has joined #minecrafthelp
#521 [14:41] <mattym> Julian6, What is the werror.
#522 [14:42] <Julian6> error
#523 [14:42] <mattym> xraptor3344, Try right clicking the launcher, select Run As Administrator
#524 [14:42] <mattym> xraptor3344, See if it launches then.
#525 [14:43] <mattym> Julian6, Need more info than that.
#526 [14:43] <thelounge76> I'm so confused.
#527 [14:43] <xraptor3344> ok im doing it
#528 [14:43] <urielsalis> hi thelounge76, what is your issue?
#529 [14:43] <xraptor3344> Nope it doesn't launch
#530 [14:43] <Julian6> a second that there is I explain the error well
#531 [14:43] <thelounge76> To many confusing instructions.
#532 [14:43] <urielsalis> thelounge76, have you run HJT like absol told you?
#533 [14:44] <SkillsMasters> what do I do
#534 [14:44] <thelounge76> Yep.
#535 [14:44] <mattym> xraptor3344, ok one moment.
#536 [14:44] <urielsalis> thelounge76, can you give us the log?
#537 [14:44] <mattym> ??> xraptor3344 launcher/log-txt
#538 [14:44] <Absol> xraptor3344: We need to see your full launcher log, which is created in the game directory.
#539 [14:44] * Paige [webchat@c-68-37-160-51.hsd1.mi.comcast.net] has joined #minecrafthelp
#540 [14:44] <Absol> xraptor3344: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#541 [14:44] <Paige> can someone help me
#542 [14:44] <mattym> !terminate thelounge76
#543 [14:44] * Absol kicked thelounge76 from #minecrafthelp (Reason: helounge76 :You have been removed from this channel)
#544 [14:44] <mattym> hes only making this worse for the rest atm
#545 [14:44] <Paige> hey can someone help
#546 [14:44] <SkillsMasters> what do I do
#547 [14:44] <urielsalis> hi Paige, with?
#548 [14:45] <Paige> when i try to click play on my launcher
#549 [14:45] <SkillsMasters> hello? can anybodu help me
#550 [14:45] <Paige> it says unable to locate java runtime
#551 [14:45] <mattym> SkillsMasters, Does the problem happen in single player or not is the question you were asked.
#552 [14:45] <mattym> Paige, Just hold tight, we are looking into a fix.
#553 [14:45] <Paige> ok
#554 [14:45] <SkillsMasters> the problem happenss in singleplayer too
#555 [14:46] * eka [webchat@99-6-77-238.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#556 [14:46] <mattym> ??> SkillsMasters win/reinst
#557 [14:46] <Absol> SkillsMasters: You may need to reinstall the locally installed files that Minecraft puts into place.
#558 [14:46] <Absol> SkillsMasters: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#559 [14:46] <urielsalis> Paige, can you press Play, wait for it to crash and then do the following?
#560 [14:46] <urielsalis> ??> Paige launcher/log-txt
#561 [14:46] <Absol> Paige: We need to see your full launcher log, which is created in the game directory.
#562 [14:46] <Absol> Paige: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#563 [14:46] <Julian6> I put the ip server that in this case would be the cubecraft and not even appear as if I had a sign of the game I put a cross and then when I try to enter I get ERROR WHEN CONNECTING WITH THE SERVER ip is fine
#564 [14:46] <Paige> yes
#565 [14:46] <urielsalis> Paige, thank you!
#566 [14:46] <Paige> wait which do i do
#567 [14:46] <Paige> there is so much
#568 [14:47] <urielsalis> Paige, only follow the instructions starting with your name
#569 [14:47] <xraptor3344> https://paste.ubuntu.com/p/9835ts2r9T/
#570 [14:47] <Paige> ok
#571 [14:47] <xraptor3344> absol https://paste.ubuntu.com/p/9835ts2r9T/
#572 [14:47] <mattym> xraptor3344, Ok just hold on.
#573 [14:47] <Paige> wait these instructions kind of confuse me
#574 [14:47] * Lily [webchat@47.158.152.115] has joined #minecrafthelp
#575 [14:47] <Paige> i dont understand a lot
#576 [14:47] <urielsalis> Paige, what part of them confuse you?
#577 [14:47] <Paige> what to do
#578 [14:47] <Julian6> someone helps me please I want to play
#579 [14:48] <Lily> Hello, I cannot log into my realms. it gives me this error io.netty.channel.abstractchannel$annotatedconnectexception
#580 [14:48] <urielsalis> ??> Lily win/reinst
#581 [14:48] <Absol> Lily: You may need to reinstall the locally installed files that Minecraft puts into place.
#582 [14:48] <Absol> Lily: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#583 [14:48] <urielsalis> ??> Julian6 win/reinst
#584 [14:48] <Absol> Julian6: You may need to reinstall the locally installed files that Minecraft puts into place.
#585 [14:48] <Absol> Julian6: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#586 [14:48] <Paige> where is the game directory
#587 [14:49] <YouAreValid> mattym it's still doing it even after I deleted the runtime thing
#588 [14:49] <urielsalis> ??> Paige win/.minecraft
#589 [14:49] <Absol> Paige: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#590 [14:49] <Paige> what omg
#591 [14:49] <Paige> this is really confusing
#592 [14:49] <Lily> thank you very much. I will try this and update you all!
#593 [14:49] <Julian6> Ok, I'll try that
#594 [14:49] <mattym> YouAreValid, Paige, xraptor3344 Just hold on for a bit. We are looking into what may cause the problem
#595 [14:50] <YouAreValid> alright
#596 [14:50] <urielsalis> Paige, Lets do it step by step, follow the last instructions by Absol to open the game directory
#597 [14:50] <Paige> can someone send my instructions again my error is that whenever i click play on my launcher it says "unable to locate the java runtime
#598 [14:50] <Paige> how do i open the game directory
#599 [14:50] <urielsalis> Paige, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK
#600 [14:50] <Paige> ok done
#601 [14:51] <mattym> xraptor3344, Seems like some stuff was cutoff. Make sure the whole file (yes its really long) gets coppied
#602 [14:51] <Paige> what next/
#603 [14:51] <urielsalis> Paige, in there, open the file called launcher_log
#604 [14:51] <Paige> i dont have that file
#605 [14:52] <Paige> i do have one named logs
#606 [14:52] <urielsalis> Paige, what files you have in that directory?
#607 [14:52] <Julian6> now I'm downloading the whole folder back
#608 [14:52] <Paige> i have logs, crash reports, and more
#609 [14:52] <Paige> do i need to list all?
#610 [14:52] <urielsalis> Paige, what logs?
#611 [14:52] <Paige> its in the .mineccraft foler
#612 [14:52] <Paige> folder
#613 [14:53] <Paige> its another folder
#614 [14:53] <urielsalis> Paige, can you open that folder and tell me what is inside?
#615 [14:53] <xraptor3344> https://paste.ubuntu.com/p/2BbQbb2562/
#616 [14:53] <xraptor3344> there
#617 [14:53] <Paige> basically i think it is all the times i have logged in on minecraft
#618 [14:54] <urielsalis> Paige, do any of the logs contain the name "launcher"?
#619 [14:54] <Paige> nope
#620 [14:55] <Julian6> Is it necessary to have java installed to work properly?
#621 [14:55] <urielsalis> Paige, lets try this, press Play on the launcher and when it fails(not before), tell me if inside .minecraft you can see the launcher_log file
#622 [14:55] <Paige> ok let me see
#623 [14:56] <Paige> nothing happens
#624 [14:57] <Paige> do you want me to search launcher_log in my .minecraft folder to see if anything similar is there?
#625 [14:57] <urielsalis> Paige, first, lets see something
#626 [14:57] <Paige> Oh i found it i think
#627 [14:57] <Paige> its a text file
#628 [14:57] <urielsalis> Paige, yes, that one!
#629 [14:57] <urielsalis> Paige, open it on notepad or similar, press Ctrl+A to select all the text, then copy it
#630 [14:58] <Paige> into here?
#631 [14:58] <urielsalis> Paige, paste it on paste.ubuntu.com and give us the link
#632 [14:58] <Paige> oh ok let me see
#633 [14:58] <Paige> how do i open it in notepad?
#634 [14:58] <Paige> i have a windows 10
#635 [14:58] <urielsalis> Paige, double clicking the file should open it
#636 [14:59] <Paige> ok i copied
#637 [14:59] <urielsalis> Paige, perfect! now paste it in http://gist.github.com/ please
#638 [14:59] <urielsalis> Paige, and click Create secret gist, then give us the URL it takes you to
#639 [14:59] <Paige> where do i paste it?
#640 [14:59] <urielsalis> Paige, in the big text box in gist.github.com
#641 [15:00] <Lily> Hi! I did what you suggested but it did not work :(
#642 [15:00] <Paige> where do i find create secret gist
#643 [15:00] <urielsalis> Paige, its a button on the buttom of the page
#644 [15:01] <urielsalis> ??> Lily tools/hjt
#645 [15:01] <Absol> Lily: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#646 [15:01] <Absol> Lily: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#647 [15:01] <Paige> theres no button
#648 [15:01] <mattym> xraptor3344, Im gonna send you a message with some info on something else we can try.
#649 [15:01] * Oddlyoblivious [webchat@cpe-24-166-20-195.cinci.res.rr.com] has joined #minecrafthelp
#650 [15:02] <xraptor3344> ok, sounds good
#651 [15:02] <urielsalis> Paige, have you checked the bottom right corner of the page?
#652 [15:02] <Oddlyoblivious> https://paste.ubuntu.com/p/X4SD4z2PV3/
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#654 [15:02] * Gilly [webchat@host86-178-244-121.range86-178.btcentralplus.com] has joined #minecrafthelp
#655 [15:02] <urielsalis> Paige, here is a screenshot of where it should be https://imgur.com/a/ZqL2iJa
#656 [15:03] <urielsalis> ??> Oddlyoblivious win/reinst
#657 [15:03] <Absol> Oddlyoblivious: You may need to reinstall the locally installed files that Minecraft puts into place.
#658 [15:03] <Oddlyoblivious> The updated launcher seems to have broken the game cannot locate java
#659 [15:03] <Webchat_51345> Anyone know how to check if you have the game on my mojang account?
#660 [15:03] <Absol> Oddlyoblivious: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#661 [15:03] <urielsalis> Webchat_51345, there is a public API to check if a username is in use
#662 [15:03] <Paige> mine doesnt look like that
#663 [15:03] <urielsalis> Paige, you are in gist.github.com right?
#664 [15:03] <Paige> oh i got it
#665 [15:04] <Paige> it wont let me paste it
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#667 [15:04] <urielsalis> Paige, make sure you copied it from notepad :P
#668 [15:04] <Paige> oh
#669 [15:04] <Paige> ya
#670 [15:05] <Paige> i can only paste it as the name
#671 [15:05] <Paige> i did copy it from notepad
#672 [15:06] <Gilly> Hi, Whenever I try to connect to my server I get "Authentication servers are down. Please try again, sorry!", it persists across multiple accounts and different people.
#673 [15:06] <urielsalis> Paige, click inside the big textbox and press Ctrl+v
#674 [15:07] <Paige> there i think i got it
#675 [15:07] <Paige> it says the discription is to long
#676 [15:07] <Webchat_51345> @<urielsalis how do I do that?
#677 [15:08] <urielsalis> Paige, make sure you copied it in the big textbox, and that the others are empty
#678 [15:08] <Paige> i did and it says the maximum per text box is 256 characters
#679 [15:09] * Goldman [webchat@ip68-10-185-21.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#680 [15:09] <Lily> https://paste.ubuntu.com/p/bTxft67ZBk/ Here you go!
#681 [15:09] <urielsalis> Paige, Press f5 to reload the page losing all changes and only paste in the big textbox
#682 [15:09] * xraptor3344 [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#683 [15:09] <urielsalis> ??> Lily av/mcafee
#684 [15:09] <Absol> Lily: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#685 [15:09] <urielsalis> ??> Lily av/mcafee/uninstall
#686 [15:09] <Absol> Lily: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#687 [15:09] <Absol> Lily: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#688 [15:09] <mattym> Paige, Try pasting it to paste.ubuntu.com again.
#689 [15:10] <Lily> Got it! I'll try it right now
#690 [15:10] <Gilly> You haven't needed an AV for years
#691 [15:10] <Paige> https://paste.ubuntu.com/
#692 [15:11] <mattym> Paige, Need the full link, make sure you have entered something in the poster box as well and hit the paste button at the bottom of the screen
#693 [15:11] <Paige> https://paste.ubuntu.com/
#694 [15:12] <mattym> Paige, The link should have numbers and letters at the end
#695 [15:12] <Paige> https://paste.ubuntu.com/p/cm4GstHgrK/
#696 [15:12] <urielsalis> Paige, thanks! One moment
#697 [15:12] <mattym> Paige, Can you open the launcher and to to the Launch Options menu.
#698 [15:13] <Paige> ok
#699 [15:13] <Paige> done
#700 [15:13] <mattym> Paige, Open the profile you use to start the game, ideally the Current Release 1.12.2 one
#701 [15:13] <mattym> Paige, Tell me if the Java Executable option is set to on/green
#702 [15:13] <Paige> i use 1.8
#703 [15:14] <Paige> it is on green
#704 [15:14] <mattym> Paige, What is in the text box next to it, you can just paste it directly to the chat
#705 [15:14] <Paige> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#706 [15:14] <mattym> Paige, Uncheck the Java Executable option, then save the profile and try to start it.
#707 [15:15] <Paige> still now working
#708 [15:15] <GillyTheGhillie> Hi, Whenever I try to connect to my server I get "Authentication servers are down. Please try again, sorry!", it persists across multiple accounts and different people.
#709 [15:15] * Lily [webchat@47.158.152.115] has quit. (Quit: webchat.esper.net)
#710 [15:15] <mattym> Paige, Did you mean not?
#711 [15:16] <Paige> ya
#712 [15:16] <Paige> not* sorry
#713 [15:16] <mattym> Paige, Can you double check that the setting is still off.
#714 [15:16] <Paige> yes it is off
#715 [15:16] <Paige> log config is off too if you need to know that
#716 [15:16] <mattym> Paige, And you are launching with the profile you made that change on right?
#717 [15:17] <Paige> yes
#718 [15:17] <Paige> wait this is weird
#719 [15:17] <Paige> it only doesnt work if i use the mod laby mod i just tried a different version and it worked
#720 [15:17] <Paige> would i have to redownload that mod for it to work/
#721 [15:17] <mattym> Paige, Yeah we dont support mods here.
#722 [15:18] <Oddlyoblivious> still the same error
#723 [15:18] <Julian6> I still get the same error when connecting to the server
#724 [15:18] <Paige> oh ok
#725 [15:18] <mattym> Paige, It could be set differently
#726 [15:18] <Paige> then i am all set thank you for bearing with me
#727 [15:18] <mattym> Paige, You may need to reinstall. Make sure all your profiles have the Java Executable off
#728 [15:18] <Paige> :)
#729 [15:18] <Paige> ok i will
#730 [15:18] * Paige [webchat@c-68-37-160-51.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#731 [15:19] <mattym> YouAreValid, Still here?
#732 [15:20] * Oddlyoblivious [webchat@cpe-24-166-20-195.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#733 [15:21] <YouAreValid> yeah sorry
#734 [15:21] <YouAreValid> hey
#735 [15:21] <mattym> YouAreValid, Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#736 [15:21] <mattym> YouAreValid, Set it to off save the profile and try starting the game again.
#737 [15:22] <YouAreValid> ah thanks, it worked
#738 [15:23] <YouAreValid> have a good day :D
#739 [15:23] * YouAreValid [webchat@d108-180-12-89.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#740 [15:24] * Lily [webchat@47.158.152.115] has joined #minecrafthelp
#741 [15:24] * thelounge5 [webchat@178.219.195.89] has joined #minecrafthelp
#742 [15:24] <thelounge5> ban
#743 [15:25] * thelounge5 [webchat@178.219.195.89] has quit. (Client Quit)
#744 [15:25] <Lily> Hello! I uninstalled McAfee and restarted my computer but Realms still does not work :(
#745 [15:25] <Lord_Ralex> !message If you are experiencing and error similar to "Unable to locate the Java runtime" Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#746 [15:26] * test [webchat@pool-96-250-75-48.nycmny.fios.verizon.net] has joined #minecrafthelp
#747 [15:27] <Julian6> IT MAKES ME ERROR WHEN CONNECTING WITH THE SERVER AND IT GIVES US io.netty.channel.AbstractChannel $ AnnotatedConnectException: Connection timed out: no further information:
#748 [15:27] <Lily> that's my problem too! :O
#749 [15:27] <mattym> Julian6, That just means you can't make a stable connection to that server.
#750 [15:28] <mattym> Julian6, What happens if you try to connect to the following server: mctest.ae97.net
#751 [15:28] * Webchat_51345 [webchat@109.180.188.221] has quit. (Quit: webchat.esper.net)
#752 [15:28] * test [webchat@pool-96-250-75-48.nycmny.fios.verizon.net] has quit. (Client Quit)
#753 [15:29] <Julian6> the same
#754 [15:29] <mattym> Lily, Does it happen on regular servers or just Realms?
#755 [15:30] <mattym> ??> Julian6 tools/hjt
#756 [15:30] <Absol> Julian6: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#757 [15:30] <Absol> Julian6: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#758 [15:31] <Lily> Only Realms, I have three servers that I play on and they all run fine. There are also 4 other people on my Realms and no one is able to access it
#759 [15:31] <mattym> Lily, Could just be an issue with that Realm server. If it still has the problem in an hour, your best option is to try contacting Mojang support, rather have the Realm owner do so.
#760 [15:32] * y0 [webchat@ip-37-201-6-19.hsi13.unitymediagroup.de] has joined #minecrafthelp
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#762 [15:33] * True [webchat@002130029043.mbb.telenor.dk] has joined #minecrafthelp
#763 [15:36] <Julian6> this is link
#764 [15:36] <Julian6> https://paste.ubuntu.com/p/DFy5ZQXHG8/
#765 [15:38] <mattym> ??> Julian6 av/adwcleaner
#766 [15:38] <Absol> Julian6: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#767 [15:38] <Absol> Julian6: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#768 [15:40] <Julian6> Okay, I'll be back
#769 [15:40] <True> My friend has a problem where the game crashes when it launches been trying to fix it for 2 days but nothing i could find workred
#770 [15:41] <Lily> okay. Thank you for the help!
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#774 [15:45] <GillyTheGhillie> Hi, Whenever I try to connect to my server I get "Authentication servers are down. Please try again, sorry!", it persists across multiple accounts and different people.
#775 [15:47] * Midnight9746 [webchat@gw2.woodward-granger.k12.ia.us] has joined #minecrafthelp
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#777 [15:48] <Midnight9746> I got a runtime error and tried deleting the runtime folder but no luck.
#778 [15:51] * Cwoissant [webchat@c-67-181-10-152.hsd1.ca.comcast.net] has joined #minecrafthelp
#779 [15:51] <Cwoissant> Hello i'm getting a "failed to connect to the server" issue
#780 [15:52] <Midnight9746> oh that issue
#781 [15:52] * miki28 [webchat@93-40-224-197.ip40.fastwebnet.it] has joined #minecrafthelp
#782 [15:52] * Julian2 [webchat@host242.186-190-167.nodosud.com.ar] has joined #minecrafthelp
#783 [15:52] <miki28> hy
#784 [15:52] <Midnight9746> I have the runtime thing
#785 [15:52] <Julian2> Hi, I'm back
#786 [15:52] <Cwoissant> "io.netty channel.abstractchannel$annotatedconnectexception"
#787 [15:52] <Cwoissant> It's been happening for almost half a year now
#788 [15:52] <Midnight9746> do you have any parent controls or firewall?
#789 [15:52] <Cwoissant> It's my pc.
#790 [15:52] <Cwoissant> i've tried
#791 [15:52] <Midnight9746> because I know that would do it
#792 [15:52] <urielsalis> Midnight9746, If you are experiencing and error similar to "Unable to locate the Java runtime" Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#793 [15:52] <Cwoissant> turning it on and off, still doesnt work
#794 [15:52] <Midnight9746> I did that
#795 [15:52] <miki28> Hi, how can I start minecraft in 64bit since it loads me in 32bit
#796 [15:53] <Cwoissant> turned off and uninstalled any antivirus software
#797 [15:53] <Cwoissant> restarted the router, even got a new router. factory reset my pc, changed my port forward to 25565
#798 [15:53] <Cwoissant> none have worked
#799 [15:53] <Julian2> someone help me ?
#800 [15:53] <Midnight9746> the new launchers have an option to toggle the advance settings on all profiles, and yeah...
#801 [15:54] <Midnight9746> it was turned off still nothing
#802 [15:54] <Cwoissant> yep
#803 [15:54] <Cwoissant> I can join like servers like mineplex, hypixel, etc. but not ones that my friends host
#804 [15:54] <Midnight9746> that io netty thing is common when something blocks the program from using a port
#805 [15:54] * Nance [webchat@cpe-24-166-20-195.cinci.res.rr.com] has joined #minecrafthelp
#806 [15:54] <Cwoissant> everyone else is able to connect to it
#807 [15:55] <Midnight9746> I had that issue with my server
#808 [15:55] <Midnight9746> never knew how to fix it eventually started working
#809 [15:55] <Julian2> Who is the one who was helping me recently?
#810 [15:55] <Cwoissant> my brother has a server so it should pop up in LAN too but it doesnt. i type in the ip address or "localhost" but still same error
#811 [15:56] <Julian2> Who is the one who was helping me recently? soy julian8
#812 [15:56] <Midnight9746> localhost sometimes is weird and to the ip should be the internal ip
#813 [15:56] <Cwoissant> yea idk i hope it goes away. the only server i played on banned me cuz they thought I was hacking so I never really play this game anymore unless my friends host a server
#814 [15:56] <Cwoissant> yea
#815 [15:56] <Midnight9746> let me guess
#816 [15:56] <Midnight9746> watchdog
#817 [15:56] <Cwoissant> yep
#818 [15:56] <Nance> Per absol's notice, how do you change that?
#819 [15:56] <Midnight9746> more like watchmedonothing
#820 [15:57] <Cwoissant> i was just spectating a game cuz i died
#821 [15:57] <Cwoissant> ahahha
#822 [15:57] <Julian2> Help me plis?
#823 [15:57] <Midnight9746> the icing on the cake, cwoissant
#824 [15:57] <Julian2> Help me plis?
#825 [15:57] <Midnight9746> I msg them about false bans... 'uh our plugin no longer false bans'
#826 [15:58] <Midnight9746> Julian2 what was the problem?
#827 [15:58] <Julian2> that I can not enter the servers
#828 [15:59] <Midnight9746> does it say anything?
#829 [15:59] * Nance [webchat@cpe-24-166-20-195.cinci.res.rr.com] has quit. (Client Quit)
#830 [15:59] <Midnight9746> like 'timed out' or 'disconnected'
#831 [15:59] * Hero [webchat@108-212-104-255.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#832 [15:59] <Julian2> Failed to connect to server
#833 [15:59] <Midnight9746> turned off all profile's runtime
#834 [15:59] <Midnight9746> nothing :>
#835 [16:00] * RasberryPlasticTicleBear [webchat@ip98-164-237-245.oc.oc.cox.net] has joined #minecrafthelp
#836 [16:00] <RasberryPlasticTicleBear> Hii
#837 [16:00] <Midnight9746> what ips are you putting in?
#838 [16:00] <Midnight9746> Failed to connect is normally when the ip is wrong or it's offline
#839 [16:00] <RasberryPlasticTicleBear> I have a question regarding Minecraft crashing and my crash reports
#840 [16:00] <RasberryPlasticTicleBear> Can anyone help me
#841 [16:01] <Midnight9746> idk if I could I'm here because runtime decided to backstab me
#842 [16:01] <Julian2> the ip of the server is fine
#843 [16:01] <RasberryPlasticTicleBear> Hello?? IS anyone there?
#844 [16:01] <Midnight9746> RasberryPlasticTickleB
#845 [16:01] <mattym> RasberryPlasticTicleBear, Explain the problem.
#846 [16:01] <RasberryPlasticTicleBear> So I am trying to launch Minecraft but it keeps creashing
#847 [16:02] <RasberryPlasticTicleBear> So far I have identified two errors in the crash report
#848 [16:02] <Midnight9746> if it's the crash I'm thinking of I know how to fix that kind xd
#849 [16:02] <mattym> Midnight9746, Try deleting the runtime folder from C:\Program Files(x86)\Minecraft then running the game again
#850 [16:02] <RasberryPlasticTicleBear> I have tried to solve them on my own but I cannot
#851 [16:02] <mattym> ??> RasberryPlasticTicleBear paste
#852 [16:02] <Absol> RasberryPlasticTicleBear: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#853 [16:02] <Midnight9746> thanks matt I was afraid to try that
#854 [16:02] <mattym> RasberryPlasticTicleBear, Copy the report the page Absol provided and get me the link to it
#855 [16:02] <Hero> Error details: The system cannot find the path specified
#856 [16:02] <RasberryPlasticTicleBear> https://paste.ubuntu.com/p/C3STJkXDRh/
#857 [16:03] <RasberryPlasticTicleBear> That is my crash report
#858 [16:03] <Julian2> please someone help me I want to play for a long time?
#859 [16:03] <Midnight9746> what's the ip you're trying to use
#860 [16:03] <mattym> Julian2, If the instructions from Absol didnt change anything, then as previously stated, you cannot make a stable connection to the server.
#861 [16:04] <mattym> ??> RasberryPlasticTicleBear win/reinst
#862 [16:04] <Absol> RasberryPlasticTicleBear: You may need to reinstall the locally installed files that Minecraft puts into place.
#863 [16:04] <Absol> RasberryPlasticTicleBear: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#864 [16:04] <Julian2> cubecraft
#865 [16:04] <Julian2> the one of cubecraft is the ip
#866 [16:05] <Midnight9746> ah
#867 [16:05] <RasberryPlasticTicleBear> Absol I have tried that before and it doesnt work
#868 [16:05] <Midnight9746> Rasberry
#869 [16:05] <RasberryPlasticTicleBear> Have you read my crash report?
#870 [16:05] <RasberryPlasticTicleBear> Yes midnight
#871 [16:05] <Midnight9746> were you needing open GL?
#872 [16:05] <RasberryPlasticTicleBear> I think so
#873 [16:05] <RasberryPlasticTicleBear> OpenGL had an error in it
#874 [16:05] <mattym> RasberryPlasticTicleBear, Yes, did you do the reinstall the exact way as described?
#875 [16:05] <Midnight9746> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#876 [16:05] <RasberryPlasticTicleBear> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#877 [16:05] <Cwoissant> So there is no solution to the problem that's occurring to me?
#878 [16:05] <Hero> Absol how do i fix this Error this is the Error details: The system cannot find the path specified
#879 [16:06] <Midnight9746> Hero what is the path?
#880 [16:06] <mattym> Hero, What is the actual full error.
#881 [16:06] <RasberryPlasticTicleBear> +mattym how do you do the reinstall?
#882 [16:06] <Hero> Javaw.exe Error
#883 [16:06] <Midnight9746> hero
#884 [16:06] <Midnight9746> let me guess
#885 [16:06] <mattym> RasberryPlasticTicleBear, Follow the exact direction Absol wrote to you.
#886 [16:06] <Midnight9746> runtime?
#887 [16:06] <Midnight9746> you and I both
#888 [16:06] <Hero> yes
#889 [16:06] <mattym> Hero, Follow the instructions Absol gave you when you entered the chat.
#890 [16:07] <RasberryPlasticTicleBear> +mattym I wil try that right now
#891 [16:07] <Cwoissant> Can someone help me with my issue or is there no solution?
#892 [16:07] <Julian2> nobody helps me
#893 [16:07] <mattym> Cwoissant, Its an issue with your friends server.
#894 [16:07] <RasberryPlasticTicleBear> Cwoissant there is always a solution
#895 [16:07] <Midnight9746> if others can connect idk
#896 [16:08] <mattym> Midnight9746, That has no bearing on it.
#897 [16:08] <mattym> If they can connect to other servers fine, then its an issue with the server where they get the error.
#898 [16:08] <Cwoissant> Yea everyone's connecting. I tried logging out of my account and into my friends account to join the LAN server but still gives me the error.
#899 [16:09] <Julian2> someone helps me I can not enter the servers I get ERROR WHEN CONNECTING WITH THE SERVER
#900 [16:09] <Midnight9746> other players can get on his friend's server
#901 [16:09] <mattym> Cwoissant, There is an issue in the connection between you and it. If others servers work fine, its not an issue on your PC. The issue between your network and the server is out of your control. The best thing you can try is restarting your modem/router and hoping for the best.
#902 [16:09] <mattym> Midnight9746, Again, that means nothing.
#903 [16:10] <Cwoissant> Already did that. I also got a new router.
#904 [16:10] * Julian2 [webchat@host242.186-190-167.nodosud.com.ar] has quit. (Quit: webchat.esper.net)
#905 [16:10] <mattym> Cwoissant, Then the host may need to restart theirs.
#906 [16:10] <Cwoissant> the host is my brother
#907 [16:10] <Cwoissant> him and I use the same
#908 [16:10] <mattym> Cwoissant, Are you connecting with an internal or external IP?
#909 [16:11] <Cwoissant> internal
#910 [16:11] <mattym> Cwoissant, Then the host has configured something incorrectly.
#911 [16:11] <Hero> Absol How do i fix Error details: The system cannot find the path specified It can't find my javaw.exe How do i fix it?
#912 [16:11] <Cwoissant> and like i said, ive also tried "localhost" and it gives me the same message. his server doesnt appear on the LAN servers
#913 [16:12] <Midnight9746> Hero, I'm working on that right now actually
#914 [16:12] <mattym> Hero, Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#915 [16:12] <mattym> Cwoissant, You cannot use localhost unless it is on the same machine you are playing on.
#916 [16:12] <Hero> ok
#917 [16:13] <mattym> Cwoissant, If you are on the same network, you need to use the internal IP the router has assigned to the host machine.
#918 [16:13] * Midnight9746 [webchat@gw2.woodward-granger.k12.ia.us] has quit. (Quit: webchat.esper.net)
#919 [16:13] <RasberryPlasticTicleBear> When MC is first downloading everything how long does that ususally take
#920 [16:13] <mattym> RasberryPlasticTicleBear, Depends on too many factors to estimate.
#921 [16:14] <RasberryPlasticTicleBear> ok thx +mattym
#922 [16:14] <RasberryPlasticTicleBear> mattym I have done what you and absol have told me to do
#923 [16:14] <RasberryPlasticTicleBear> I do not think it is working
#924 [16:14] <mattym> RasberryPlasticTicleBear, Wait till its done re-installing the game and try to start it again. If it gets a new crashlog get the new pastebin link.
#925 [16:15] <RasberryPlasticTicleBear> Will do
#926 [16:15] <Cwoissant> My brother did give me the internal ip but i still doesn't connect.
#927 [16:15] * Midnight9746 [webchat@gw2.woodward-granger.k12.ia.us] has joined #minecrafthelp
#928 [16:15] <Cwoissant> it*
#929 [16:16] <mattym> Cwoissant, Is he running it as a LAN game or using the server software.
#930 [16:17] * swads [webchat@host86-176-250-173.range86-176.btcentralplus.com] has joined #minecrafthelp
#931 [16:17] <RasberryPlasticTicleBear> mattym here is the new crash report https://paste.ubuntu.com/p/r8rPkB2K7v/
#932 [16:17] <RasberryPlasticTicleBear> I think it still has the openGL error
#933 [16:17] <mattym> ??> RasberryPlasticTicleBear win/dxdiag
#934 [16:17] <Absol> RasberryPlasticTicleBear: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#935 [16:17] <swads> https://gyazo.com/2302d66df4d6f0e9fdfb3969f5aa6b16
#936 [16:18] <swads> how do i fix this
#937 [16:18] <mattym> swads, Read the message Absol gave you when you entered.
#938 [16:18] <RasberryPlasticTicleBear> @absol that website is restricted from by router can you explain it to me pls sry for the inconvennce
#939 [16:18] * Squomp [webchat@ip5451b910.direct-adsl.nl] has joined #minecrafthelp
#940 [16:18] <RasberryPlasticTicleBear> mattym what do you want me to do the dxdiag
#941 [16:19] <mattym> RasberryPlasticTicleBear, its the instructions Absol sent, try to restart the page, it doesnt work sometimes.
#942 [16:19] * Squomp [webchat@ip5451b910.direct-adsl.nl] has quit. (Client Quit)
#943 [16:19] <Midnight9746> it worked for me
#944 [16:19] <RasberryPlasticTicleBear> matty that page is restricted by my router
#945 [16:19] <Midnight9746> something about trying to set up a DirectX Diagnostics
#946 [16:19] <Midnight9746> I mean to run one
#947 [16:20] <mattym> RasberryPlasticTicleBear, Bypass it. Its a lot easier to read the instructions there than to try and explain.
#948 [16:20] <Cwoissant> a server software mattym
#949 [16:20] <RasberryPlasticTicleBear> matty can u send a pastebin link to me with the instructions pls i dont have a vpn
#950 [16:20] <Midnight9746> Hero
#951 [16:21] <Hero> yea/
#952 [16:21] <Hero> yea?
#953 [16:21] <mattym> ??> RasberryPlasticTicleBear win/dxdiag/manual
#954 [16:21] <Absol> RasberryPlasticTicleBear: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#955 [16:21] <Absol> RasberryPlasticTicleBear: Open the file you just saved, and copy the contents. Paste them on https://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#956 [16:21] <Midnight9746> delete the folder C:\Program Files (x86)\Minecraft <- and download Minecraft from the website and run it, it should have you repair shortcuts and whatnot but then it should work
#957 [16:21] <Midnight9746> I just did that and I'm back on
#958 [16:22] <miki28> Can anyone help me?
#959 [16:23] <Midnight9746> with what?
#960 [16:23] <mattym> Cwoissant, Then he may have set something wrong in the settings. I would need him on the chat to check.
#961 [16:23] * Jocelyn [webchat@a82-161-45-248.adsl.xs4all.nl] has joined #minecrafthelp
#962 [16:23] <swads> https://paste.ubuntu.com/p/VRhgYrV6dv/
#963 [16:23] <RasberryPlasticTicleBear> Absol https://paste.ubuntu.com/p/jvMBgpz8fn/ there
#964 [16:23] <mattym> swads, That is no what you are asked to do.
#965 [16:23] <miki28> I have 64bit java but Minecraft runs in 32 how can I change?
#966 [16:24] <mattym> miki28, Did you mess with the games settings in the launcher?
#967 [16:24] <swads> matt, that is what it says to do...
#968 [16:24] <mattym> RasberryPlasticTicleBear, You have cut off a large portion of the report.
#969 [16:25] <miki28> I do not know
#970 [16:25] <mattym> swads, The instructions said to you by Absol when you entered the chat. at the very top.
#971 [16:25] <swads> yes it says to put it in a paste bin
#972 [16:25] <Cwoissant> well alright. i'll see with him. thx
#973 [16:25] <swads> which i did...
#974 [16:25] * Cwoissant [webchat@c-67-181-10-152.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#975 [16:25] <mattym> miki28, In the launcher, go to the launch options menu, and open the launch profile you use to start the game.
#976 [16:25] <RasberryPlasticTicleBear> mattym sry my bad
#977 [16:26] <mattym> miki28, Is the Java Executable setting on?
#978 [16:26] <mattym> swads, What the instructions you got WHEN YOU ENTERED says is: If you are experiencing and error similar to "Unable to locate the Java runtime" Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#979 [16:27] <Jocelyn> Hello I have trouble with the minecraft launcher on my macbookpro: it halts as soon as the window is open, with "unable to fetch server status'. I tried and checked all I could think of. Is this a known problem maybe?
#980 [16:27] <RasberryPlasticTicleBear> mattym absol https://paste.ubuntu.com/p/gPNPM2ZBw2/ there I beilive that is the full report
#981 [16:27] <miki28> no,has the gray switch
#982 [16:27] <mattym> miki28, Then the game is using the appropriate java for your system.
#983 [16:28] <swads> that worked, thakns
#984 [16:28] <swads> Thanks
#985 [16:28] <miki28> no, because it uses 32 bits
#986 [16:28] <mattym> RasberryPlasticTicleBear, Download and Install the file from the following page, when you start the install choose the Custom Install option, then check the box to make it do a clean install. https://www.geforce.com/drivers/results/135676
#987 [16:29] <mattym> ??> miki28 launcher/log-txt
#988 [16:29] <Absol> miki28: We need to see your full launcher log, which is created in the game directory.
#989 [16:29] <Absol> miki28: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#990 [16:29] <mattym> RasberryPlasticTicleBear, After that install is done, check the game again.
#991 [16:29] * Midnight9746 [webchat@gw2.woodward-granger.k12.ia.us] has quit. (Quit: webchat.esper.net)
#992 [16:31] <miki28> ok 2 minuts pls
#993 [16:32] * Hero [webchat@108-212-104-255.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#994 [16:33] <miki28> https://paste.ubuntu.com/p/TWvQkr6pBQ/
#995 [16:34] <mattym> miki28, What makes you believe its using the 32-bit java?
#996 [16:37] * GillyTheGhillie [webchat@host86-178-244-121.range86-178.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#997 [16:37] * SunnySkies [webchat@47.185.231.83] has joined #minecrafthelp
#998 [16:38] <miki28> ok, I'm sorry for an old log telling me that I used 32 bits therefore
#999 [16:38] <SunnySkies> Hey I can't connect to my brother's LAN Server. I've tried changing firewall settings and I restarting both our computers. We played last night and everything was fine.
#1000 [16:40] * SunnySkies [webchat@47.185.231.83] has quit. (Client Quit)
#1001 [16:40] <mattym> miki28, If you start the game and press F3 in a world, it should tell you the Java version being used in the upper right. What does it say?
#1002 [16:41] <miki28> sisi, I knew I tricked the file, it tells me 64bit
#1003 [16:41] * SunnySkies [webchat@47.185.231.83] has joined #minecrafthelp
#1004 [16:42] <SunnySkies> Can anyone help me connect to my brothers LAN server?
#1005 [16:42] * swads [webchat@host86-176-250-173.range86-176.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1006 [16:43] <mattym> SunnySkies, Are you sure all the settings are the same as the last time it worked?
#1007 [16:43] <SunnySkies> I am 90% sure
#1008 [16:45] * Lily [webchat@47.158.152.115] has quit. (Quit: webchat.esper.net)
#1009 [16:45] <mattym> SunnySkies, there was an update to the bundled java today. So if you made a firewall exception it needs to be updated.
#1010 [16:46] <miki28> if I wanted to allocate more memory for minecraft like I should do precisely
#1011 [16:47] <SunnySkies> +mattym Okay I did try changing the firewall settings after I realized it did not work, but I will double check and try again
#1012 [16:48] <RasberryPlasticTicleBear> mattym I did what you told me to but I dont think it will work
#1013 [16:48] <mattym> miki28, There is generally no need.
#1014 [16:49] <miki28> mh, ok
#1015 [16:50] <miki28> I thank you for the support, good evening
#1016 [16:50] <RasberryPlasticTicleBear> mattym do you want me to give you the new crash report if there is one?
#1017 [16:50] <Jocelyn> allow me to volunteer some info on my launcher trouble: My computer can ping all of mojang's services just fine. I didn't change anything about ports, or firewalls, or virus protection. I don't use my vpn at the moment. My java is up to date. Rebooting, re-installing the latest launcher, it doesn't work. I can't replace the minecraft folder or the
#1018 [16:50] <Jocelyn> launcher folder because the launcher halts before that routine is fired up.
#1019 [16:50] <Jocelyn> I'm out of my depth by now
#1020 [16:51] <RasberryPlasticTicleBear> mattym it is still the same crash report
#1021 [16:53] <mattym> ??> rasberryplasticticlebear tools/hjt
#1022 [16:53] <Absol> RasberryPlasticTicleBear: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1023 [16:53] <Absol> RasberryPlasticTicleBear: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1024 [16:54] <mattym> Jocelyn, what is the actual problem you have?
#1025 [16:55] <Jocelyn> My launcher gets stuck as soon as it is open. 'unable to fetch server status'. It's been like this for a week
#1026 [16:55] * miki28 [webchat@93-40-224-197.ip40.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#1027 [16:57] <SunnySkies> mattym, I allowed Java through the firewall, but I still cannot join the LAN server. Are there any other apps that should be allowed through for this to work?
#1028 [16:59] <RasberryPlasticTicleBear> absol here is the hijack this log: https://paste.ubuntu.com/p/8pWWv2mmyR/
#1029 [17:00] <mattym> Give me a few
#1030 [17:00] <RasberryPlasticTicleBear> a few?
#1031 [17:00] <RasberryPlasticTicleBear> oh r u going afk
#1032 [17:01] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has quit. (Ping timeout: 182 seconds)
#1033 [17:05] <mattym> ??> RasberryPlasticTicleBear gpu/nvidia/optimus
#1034 [17:05] <Absol> RasberryPlasticTicleBear: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1035 [17:06] <RasberryPlasticTicleBear> mattym how do i follow you instructions
#1036 [17:06] <mattym> SunnySkies, Make sure both computers have the firewall settings configured for java.
#1037 [17:06] <mattym> RasberryPlasticTicleBear, My instructions tell Absol the info to give to you, follow that link
#1038 [17:07] <RasberryPlasticTicleBear> absol it says I need to click on view but what if nvidia control panel doesnt have view
#1039 [17:09] <mattym> RasberryPlasticTicleBear, In the newer Nvidia control there should just be a manage 3d settings option in the sidebar
#1040 [17:10] <RasberryPlasticTicleBear> mattym yes there is
#1041 [17:10] <mattym> And make sure to set it for Java, not minecraft,
#1042 [17:10] * Help-001 [webchat@c-76-24-44-6.hsd1.nh.comcast.net] has joined #minecrafthelp
#1043 [17:10] * hvhmaster [webchat@c-75-66-216-17.hsd1.tn.comcast.net] has joined #minecrafthelp
#1044 [17:10] <hvhmaster> So uh.
#1045 [17:11] <hvhmaster> "Java runtime" isn't able to be located is what my error message thing says
#1046 [17:11] <Help-001> same
#1047 [17:11] <RasberryPlasticTicleBear> mattym wait what?
#1048 [17:11] <hvhmaster> How exactly do we get it back?
#1049 [17:11] <mattym> Help-001 and hvhmaster Read the message you got when entering.
#1050 [17:12] <hvhmaster> I did
#1051 [17:12] <mattym> RasberryPlasticTicleBear, The minecraft listed in the nvidia control panle is just the launcher, you need to make sure java is set to use the nvidia hardware.
#1052 [17:12] <RasberryPlasticTicleBear> mattym how do I set java to use nvidia hardware in the newer panel
#1053 [17:13] <hvhmaster> https://paste.ubuntu.com/p/rHQkwMVfF8/
#1054 [17:13] <mattym> hvhmaster, Do the instructions you were given when you entered.
#1055 [17:13] <Help-001> THANKS A MILLION
#1056 [17:14] <Help-001> BYE
#1057 [17:14] * Help-001 [webchat@c-76-24-44-6.hsd1.nh.comcast.net] has quit. (Client Quit)
#1058 [17:14] <hvhmaster> HOW though
#1059 [17:14] <mattym> hvhmaster, It says exactly what you need to do.
#1060 [17:14] <hvhmaster> Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#1061 [17:14] <hvhmaster> How do I do that.
#1062 [17:15] <mattym> hvhmaster, You will only have this issue if you changed those settings before, so you should know how.
#1063 [17:15] <hvhmaster> I haven't changed the settings before
#1064 [17:15] <hvhmaster> I only log on and play minecraft.
#1065 [17:15] <mattym> ??> hvhmaster launcher/win/reinst
#1066 [17:15] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
#1067 [17:15] <mattym> ??> hvhmaster win/launcher/reinst
#1068 [17:15] <mattym> ??> hvhmaster win/reinst/launcher
#1069 [17:16] * jeff [webchat@14-203-58-28.static.tpgi.com.au] has joined #minecrafthelp
#1070 [17:16] <jeff> hello
#1071 [17:16] <jeff> hello
#1072 [17:16] * jeff [webchat@14-203-58-28.static.tpgi.com.au] has left #minecrafthelp
#1073 [17:16] <mattym> ??> hvhmaster launcher/reinst/win
#1074 [17:16] <Absol> hvhmaster: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#1075 [17:17] <RasberryPlasticTicleBear> absol mattym how do i make java use nvidia hardware in the new panel
#1076 [17:17] <mattym> RasberryPlasticTicleBear, Im looking for newer info on it, hold on.
#1077 [17:17] <RasberryPlasticTicleBear> ok thanks mattym
#1078 [17:19] <RasberryPlasticTicleBear> will you guys be here 45 minutes later? I have to go somehwere
#1079 [17:19] <mattym> Yes someone will
#1080 [17:19] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#1081 [17:19] <RasberryPlasticTicleBear> k just post whatever you find and I will look for it later.
#1082 [17:19] <RasberryPlasticTicleBear> thanks for your help
#1083 [17:19] <hvhmaster> So uh It's preparing to uninstall
#1084 [17:20] <hvhmaster> Is that really it?
#1085 [17:20] <hvhmaster> Then I just redownload it I'm guessing
#1086 [17:21] <mattym> hvhmaster, Ideally it will reset everything as you can't seem to follow the regular instructions.
#1087 [17:21] <hvhmaster> That's kindof passive agressive towards me
#1088 [17:21] <hvhmaster> I guess so. Well thanks for your help Mattym.
#1089 [17:21] <mattym> It wasnt passive at all
#1090 [17:22] <SunnySkies> Mattym I allowed Java through the firewall on both computers, but still cannot connect to the LAN server
#1091 [17:22] <mattym> ??> SunnySkies tools/hjt
#1092 [17:22] <Absol> SunnySkies: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1093 [17:22] <Absol> SunnySkies: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1094 [17:22] <mattym> SunnySkies, I will likely need the report as described by Absol for both computers, but do yours first
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#1096 [17:24] <hvhmaster> Well I guess I'll have to see if it works when it's downloaded. Regardless, thanks. I'm just a dumb dumb you doesn't know how this stuff works lmao
#1097 [17:25] <hvhmaster> Who*
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#1100 [17:27] * Bact [webchat@ip-162-181-vi19.interplanet.it] has quit. (Client Quit)
#1101 [17:28] <Smokeyboy> Whenever I hit play, it starts loading, then a screen comes up saying it was "Unable to start Java."
#1102 [17:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1103 [17:31] <SunnySkies> Mattym, is this what you need? https://paste.ubuntu.com/p/H3MnFp8ZpG/
#1104 [17:32] <SunnySkies> that one is from my computer btw
#1105 [17:33] <Smokeyboy> Whenever I hit play, to get into Minecraft itself, it starts loading, then a screen comes up saying it was "Unable to start Java." Can anyone help me?
#1106 [17:34] <SunnySkies> Smokeyboy- I do not know how to help you but someone else will probably answer you soon
#1107 [17:34] <Smokeyboy> ok
#1108 [17:35] <Smokeyboy> PLease help soon
#1109 [17:41] <mattym> Smokeyboy, Read the message you got from Absol when you entered
#1110 [17:41] <mattym> SunnySkies, And do you have the report from the host machine yet?
#1111 [17:43] <SunnySkies> mattym Sorry, but what do you mean by the host machine?
#1112 [17:43] * firesoul_14 [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has joined #minecrafthelp
#1113 [17:43] <firesoul_14> Hey hoes, my minwecrazft aung\
#1114 [17:43] <mattym> SunnySkies, The other computer.
#1115 [17:43] * firesoul_14 [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has quit. (Client Quit)
#1116 [17:44] <SunnySkies> Oh I will get that now
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#1118 [17:45] * firesoul [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has joined #minecrafthelp
#1119 [17:45] <firesoul> hey my minecraft is not responding
#1120 [17:46] * G9 [webchat@94-255-190-222.cust.bredband2.com] has joined #minecrafthelp
#1121 [17:46] <G9> hello
#1122 [17:46] <mattym> firesoul, Your issue was fixed earlier, if you did anything to make it stop working, undo whatever you changed.
#1123 [17:46] <firesoul> no i was not on here before
#1124 [17:46] <G9> i need help
#1125 [17:47] <mattym> firesoul, firesoul_14 (Formerly xraptor3344) has joined
#1126 [17:47] <mattym> firesoul, firesoul (Formerly firesoul_14) has joined
#1127 [17:47] <firesoul> no I'm at the same address but those are different people
#1128 [17:47] <mattym> G9, Explain the problem.
#1129 [17:47] <Webchat_33903> Unable to locate the Java runtime.
#1130 [17:48] <mattym> Webchat_33903, Read the message you got when you entered.
#1131 [17:48] <Webchat_33903> it said Unable to locate the Java runtime.
#1132 [17:48] <SunnySkies> Mattym This is for the other computer: https://paste.ubuntu.com/p/vSyhbSywYs/
#1133 [17:48] <firesoul> the launcher loads and i click play but it doesn't load
#1134 [17:48] <firesoul> thats not my computer
#1135 [17:49] <mattym> ??> firesoul av/adwcleaner
#1136 [17:49] <Absol> firesoul: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1137 [17:49] <Absol> firesoul: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1138 [17:49] <firesoul> ok
#1139 [17:49] <mattym> SunnySkies, Have you tried restarting the modem/router since the trouble started?
#1140 [17:49] <firesoul> yes multiple times
#1141 [17:50] <mattym> firesoul, Not directed at you.
#1142 [17:50] * Smokeyboy [webchat@098-121-065-077.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1143 [17:50] <SunnySkies> mattym no I have not, I will ask if I am allowed to
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#1145 [17:51] * firesoul [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#1146 [17:55] * SunnySkies [webchat@47.185.231.83] has quit. (Quit: webchat.esper.net)
#1147 [17:58] * firesoul [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has joined #minecrafthelp
#1148 [17:58] <firesoul> I'm back and it is still not responding
#1149 [17:59] <mattym> ??> firesoul tools/hjt
#1150 [17:59] <Absol> firesoul: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1151 [17:59] <Absol> firesoul: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1152 [18:01] <firesoul> https://paste.ubuntu.com/
#1153 [18:01] * SunnySkies [webchat@47.185.231.83] has joined #minecrafthelp
#1154 [18:01] <mattym> firesoul, That is not a complete link
#1155 [18:02] <firesoul> https://paste.ubuntu.com/p/vSyhbSywYs/
#1156 [18:03] <mattym> firesoul, You do realize someone elses link does not help.
#1157 [18:03] <firesoul> what do you mean
#1158 [18:04] <mattym> firesoul, That is not your info.
#1159 [18:04] <SunnySkies> Mattym, I restarted the router, I still cannot connect to the LAN world
#1160 [18:04] <mattym> SunnySkies, Ok, do you know if the avast installed on both computers is the free or paid version?
#1161 [18:05] * G9 [webchat@94-255-190-222.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#1162 [18:06] <firesoul> https://paste.ubuntu.com/p/2gDDphG6CG/
#1163 [18:06] <firesoul> there
#1164 [18:06] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#1165 [18:07] <SunnySkies> Both computers have the free version of Avast, specifically just for virus protection
#1166 [18:07] <mattym> ??> firesoul av/mcafee/uninstall
#1167 [18:07] <Absol> firesoul: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1168 [18:08] <mattym> SunnySkies, Ok, in that case lets try temporarily completely disabling the Windows Firewall for both computers.
#1169 [18:08] <mattym> SunnySkies, Once its off, restart the game and try the LAN connection again.
#1170 [18:10] * thelounge88 [webchat@h75-100-110-174.cntloh.dsl.dynamic.tds.net] has joined #minecrafthelp
#1171 [18:11] <thelounge88> Hi
#1172 [18:12] * tappy [webchat@CPE54e6fc853eca-CM00fc8d3ada80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1173 [18:13] <thelounge88> Anyone there
#1174 [18:13] <thelounge88> ?
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#1177 [18:14] <tappy> im getting unable to locate java runtime, any idea?
#1178 [18:15] * Racingg [webchat@evelethnat-noc-accessmn.com] has joined #minecrafthelp
#1179 [18:16] <SunnySkies> Mattym do you want me to disable the firewall for the domain, private, and public networks? Like all of them at once? Or just one specifically?
#1180 [18:16] <tappy> im getting unable to locate java runtime, any idea?
#1181 [18:16] <mattym> SunnySkies, There is an option to completely disable it.
#1182 [18:17] <tappy> where?
#1183 [18:17] <mattym> SunnySkies, Not for specific programs.
#1184 [18:17] <mattym> tappy, Read the message you got when you entered.
#1185 [18:17] <tappy> i did
#1186 [18:17] <tappy> I think i did it and its still coming up
#1187 [18:17] <Racingg> i have the same problem^^ its still not working
#1188 [18:17] <mattym> tappy, Make sure you have set all your launch profiles to have the Java Executable setting off.
#1189 [18:18] <tappy> i did
#1190 [18:18] <mattym> ok Racingg and tappy do the following.
#1191 [18:19] <mattym> Go to the C:\Program Files (x86)\Minecraft folder on your computer. Delete the runtime folder found there. Then restart the game.
#1192 [18:20] * firesoul [webchat@c-67-187-82-30.hsd1.tn.comcast.net] has joined #minecrafthelp
#1193 [18:20] <firesoul> that worked thanks
#1194 [18:20] <tappy> ty
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#1198 [18:22] <Racingg> I've done what you've said but it still isn't working
#1199 [18:22] <Webchat_91358> i haven't played in a while and was just wondering how i can join servers now?
#1200 [18:23] <mattym> Racingg, Are you sure you also did the instructions in the message Absol originally wrote?
#1201 [18:23] <Racingg> Yes
#1202 [18:23] <mattym> Webchat_91358, Nothing has changed, so it should be the same as always.
#1203 [18:24] * SkillsMasters [webchat@c-24-1-60-181.hsd1.il.comcast.net] has joined #minecrafthelp
#1204 [18:24] <SkillsMasters> ​dude my minecraft keeps freezing when I join a server help
#1205 [18:24] <SkillsMasters> someone please help me
#1206 [18:24] <Webchat_91358> how do u join a server?
#1207 [18:24] <SkillsMasters> click join server?
#1208 [18:24] <mattym> SkillsMasters, Is it only in one server, or any server?
#1209 [18:24] <Webchat_91358> i don't have tjay
#1210 [18:25] <SkillsMasters> any server including singleplayer
#1211 [18:25] <mattym> ??> SkillsMasters win/reinst
#1212 [18:25] <Absol> SkillsMasters: You may need to reinstall the locally installed files that Minecraft puts into place.
#1213 [18:25] <Absol> SkillsMasters: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1214 [18:25] <SunnySkies> Mattym - on my computer it says joining game, then loading terrain, then connection lost: timed out. On the other computer it says I joined the game and then I left the game.
#1215 [18:25] <Webchat_91358> do i go underneath launch options?
#1216 [18:25] <SkillsMasters> so you want me to delete everything?
#1217 [18:25] <SkillsMasters> you want me to uninstall?
#1218 [18:25] <mattym> Webchat_91358, In the multiplayer menu, you add then join a server.
#1219 [18:26] <mattym> SkillsMasters, Do it the way described in the instructions.
#1220 [18:26] <SkillsMasters> i don't understand it
#1221 [18:26] <Webchat_91358> where is the multiplayer menu
#1222 [18:26] <mattym> Webchat_91358, Its a button on the main menu of the game.
#1223 [18:26] <SkillsMasters> regular mc works fine but if i usse with forgge, cheatbbreaker, or bbadlion it doesn't
#1224 [18:26] <SkillsMasters> plz help me
#1225 [18:27] <mattym> SkillsMasters, We dont support modded, most servers also do not.
#1226 [18:27] <SkillsMasters> wtf
#1227 [18:27] <SkillsMasters> what i do
#1228 [18:27] <mattym> SkillsMasters, Play the regular game that works.
#1229 [18:27] <SkillsMasters> gross no, badlion improves fps and ccomes with mods
#1230 [18:27] <SkillsMasters> i need mods
#1231 [18:27] <Webchat_91358> i don't have that
#1232 [18:28] <mattym> Webchat_91358, You can't not have that.
#1233 [18:28] * Alex5 [webchat@c-73-84-232-222.hsd1.fl.comcast.net] has joined #minecrafthelp
#1234 [18:28] <SkillsMasters> help?
#1235 [18:28] <Webchat_91358> in my game there are 4 this news skins and launch options
#1236 [18:28] <Alex5> My game loads to the mojang
#1237 [18:28] <SkillsMasters> HELP ME
#1238 [18:28] <Alex5> And then it just says "Not responding and crashes:
#1239 [18:29] <mattym> SunnySkies, On the computer that is opening the world to LAN, try closing the game, then on the shortcut, right click it and select Run As Administrator then see if you can join after its started that way.
#1240 [18:29] <SkillsMasters> HELP
#1241 [18:29] <mattym> ??> Alex5 av/adwcleaner
#1242 [18:29] <Absol> Alex5: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1243 [18:29] <Absol> Alex5: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1244 [18:29] <mattym> SkillsMasters, We do not help with mods.
#1245 [18:29] <Webchat_91358> oh wait
#1246 [18:29] <mattym> Webchat_91358, You are on the launcher, start the actual game.
#1247 [18:29] <Alex5> And then it just says "Not responding and crashes:
#1248 [18:29] <Webchat_91358> yeah sorry
#1249 [18:29] <Alex5> Ok
#1250 [18:29] <SkillsMasters> it not mods breakingg
#1251 [18:29] <SkillsMasters> it minecraft
#1252 [18:29] <Webchat_91358> thanks 4 the help
#1253 [18:30] * Webchat_91358 [webchat@ip68-4-238-216.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#1254 [18:30] <SkillsMasters> help?
#1255 [18:30] <mattym> !remove SkillsMasters We DO NOT support mods.
#1256 [18:30] * Absol kicked SkillsMasters from #minecrafthelp (Reason: killsMasters :We DO NOT support mods.)
#1257 [18:30] * SkillsMasters [webchat@c-24-1-60-181.hsd1.il.comcast.net] has joined #minecrafthelp
#1258 [18:30] <SkillsMasters> dude i just said that mods aren't bbreaking mc
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#1260 [18:30] <SkillsMasters> WHAT U MEAN U DON'T SUPPORT MODS
#1261 [18:30] <mattym> SkillsMasters, You said regular Minecraft worked fine.
#1262 [18:31] <SkillsMasters> so??
#1263 [18:31] <mattym> SkillsMasters, So use that, we cannot help with issues using any other software.
#1264 [18:31] <SkillsMasters> this is still minecraft though
#1265 [18:31] <mattym> SkillsMasters, No, its not
#1266 [18:31] <SkillsMasters> how...
#1267 [18:31] <SkillsMasters> it just installing a mod
#1268 [18:32] <mattym> SkillsMasters, Which fundamentally changes how the game works. We do not do support for mods.
#1269 [18:32] <SkillsMasters> fuck each and everyone of you bitches
#1270 [18:32] <Absol> SkillsMasters: Please keep it civil
#1271 [18:32] <mattym> SkillsMasters, Go talk to the people making the mod you use.
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#1273 [18:33] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#1274 [18:35] <SunnySkies> Mattym the same thing as last time happened. It still did not work. I have to go now, is there any way you can make a list of things we tried today that I could show to another Helper when I come back another time?
#1275 [18:35] <mattym> SunnySkies, They can read back in the log, just try to use the same nickname
#1276 [18:36] * Webchat_26400 [webchat@ip68-4-238-216.oc.oc.cox.net] has joined #minecrafthelp
#1277 [18:36] <Webchat_26400> hey so i clicked on multiplayer and the the credits with everyones name started playing is that normal?
#1278 [18:37] <mattym> Webchat_26400, No
#1279 [18:37] <Webchat_26400> what should i do
#1280 [18:37] <mattym> ??> Webchat_26400 win/reinst
#1281 [18:37] <Absol> Webchat_26400: You may need to reinstall the locally installed files that Minecraft puts into place.
#1282 [18:37] <Absol> Webchat_26400: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1283 [18:37] <Webchat_26400> ok
#1284 [18:37] <SunnySkies> Mattym Oh okay I did not know that. Thank you for all your help today. I really appreciate it. I honestly dont know how you have the patience to deal with all these people. Have a good day!
#1285 [18:37] <Webchat_26400> thanks
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#1289 [18:47] <Webchat_61338> hey so I'm trying to join a server and it keeps saying io.netty.channel.ConnectTimroutExepection
#1290 [18:47] <mattym> Webchat_61338, try this test server: mctest.ae97.net
#1291 [18:48] <mattym> Webchat_61338, Let me know what if any error you get there.
#1292 [18:49] <Webchat_61338> its still loading
#1293 [18:49] <Webchat_61338> nope same thing
#1294 [18:49] <mattym> ??> Webchat_61338 tools/hjt
#1295 [18:49] <Absol> Webchat_61338: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1296 [18:49] <Absol> Webchat_61338: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1298 [18:52] <Webchat_61338> nothing pops up
#1299 [18:53] <Webchat_61338> im just going to try to relaunch the game
#1300 [18:54] <Webchat_61338> hello
#1301 [18:54] <Webchat_61338> ?
#1302 [19:04] <RasberryPlasticTicleBear> hi
#1303 [19:05] <mattym> RasberryPlasticTicleBear, Welcome back
#1304 [19:05] <RasberryPlasticTicleBear> thanks mattym
#1305 [19:05] <RasberryPlasticTicleBear> did you get any info for me
#1306 [19:05] <mattym> RasberryPlasticTicleBear, From what I can find, the issue of it not using the right hardware should not be an issue anymore, so we need to check into some other things.
#1307 [19:05] <mattym> ??> RasberryPlasticTicleBear launcher/log-txt
#1308 [19:05] <Absol> RasberryPlasticTicleBear: We need to see your full launcher log, which is created in the game directory.
#1309 [19:05] <Absol> RasberryPlasticTicleBear: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1310 [19:05] <RasberryPlasticTicleBear> hold up
#1311 [19:06] <mattym> RasberryPlasticTicleBear, This ^ is a different log than before.
#1312 [19:06] <RasberryPlasticTicleBear> mattym I need to make java use the hardware
#1313 [19:06] <RasberryPlasticTicleBear> I have not done that yet
#1314 [19:06] <mattym> RasberryPlasticTicleBear, Don't worry about that for now.
#1315 [19:06] <RasberryPlasticTicleBear> ok
#1316 [19:07] <RasberryPlasticTicleBear> mattym https://paste.ubuntu.com/p/sc5gxdYVfd/ there is the link
#1317 [19:09] <mattym> RasberryPlasticTicleBear, First thing we tried was the local file reinstall right?
#1318 [19:10] <RasberryPlasticTicleBear> I think so i deleted everything inside of the.minecraft then ran launcher again
#1319 [19:10] <RasberryPlasticTicleBear> I did not drag the .minecraft itself into the bin
#1320 [19:10] <RasberryPlasticTicleBear> just the contents inside of it
#1321 [19:10] <mattym> RasberryPlasticTicleBear, Ok thats fine
#1322 [19:10] <RasberryPlasticTicleBear> cool
#1323 [19:10] <mattym> RasberryPlasticTicleBear, Do you know if you did it after reinstalling the graphics driver?
#1324 [19:11] <RasberryPlasticTicleBear> I did not do it after installing the drivers you sent me
#1325 [19:11] <RasberryPlasticTicleBear> do you want me to try that
#1326 [19:11] <mattym> RasberryPlasticTicleBear, give that a try.
#1327 [19:11] <RasberryPlasticTicleBear> kk bb
#1328 [19:12] <RasberryPlasticTicleBear> YOu want me to just get rid of the contents of .minecraft and not the folder itself right?
#1329 [19:12] <mattym> RasberryPlasticTicleBear, Either way works. Im guessing as you removed it all before, you didnt have any saved worlds?
#1330 [19:13] <RasberryPlasticTicleBear> I never had any to start with because I was never able to get past the launcher ^_^
#1331 [19:13] <mattym> RasberryPlasticTicleBear, Then yeah, either empty the folder or delete the folder itself.
#1332 [19:17] <RasberryPlasticTicleBear> mattym while the launcher is doing it's thing can we try to make java use my nvidia hardware?
#1333 [19:17] <mattym> RasberryPlasticTicleBear, The settings done seem to be the same anymore, so I don't think its necessary/
#1334 [19:18] <RasberryPlasticTicleBear> mattym ok then
#1335 [19:18] <RasberryPlasticTicleBear> mattym it crashed again want me to pastbin the report?
#1336 [19:19] <mattym> RasberryPlasticTicleBear, Only if its different than the previous ones.
#1337 [19:19] <RasberryPlasticTicleBear> I dont beilive it is
#1338 [19:19] <mattym> RasberryPlasticTicleBear, One other thing I can think to check.
#1339 [19:19] <mattym> RasberryPlasticTicleBear, You have the Geforce Experience app installed?
#1340 [19:20] <RasberryPlasticTicleBear> https://paste.ubuntu.com/p/mvkBb9MP5P/ it is a little different
#1341 [19:20] <RasberryPlasticTicleBear> mattym
#1342 [19:20] <RasberryPlasticTicleBear> mattym yes i do have the expirience app installed
#1343 [19:20] <RasberryPlasticTicleBear> mattym shooot my bad it is different
#1344 [19:20] <RasberryPlasticTicleBear> was not paying attention sry
#1345 [19:21] <mattym> RasberryPlasticTicleBear, OK open up geforce experience and go to the settings page, its the gear shaped icon next to your username
#1346 [19:22] <mattym> RasberryPlasticTicleBear, Let me know once there
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#1348 [19:22] <RasberryPlasticTicleBear> will do mattym one second
#1349 [19:22] * Webchat_80596 [webchat@c-73-25-91-3.hsd1.or.comcast.net] has joined #minecrafthelp
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#1351 [19:27] <RasberryPlasticTicleBear> mattym I am there
#1352 [19:28] <mattym> RasberryPlasticTicleBear, Ok, you should be in the general tab of the settings. On that page make sure the ingame overlay is turned off.
#1353 [19:28] <RasberryPlasticTicleBear> mattym ok I did that
#1354 [19:28] <mattym> RasberryPlasticTicleBear, Ok, go into the games tab.
#1355 [19:29] <RasberryPlasticTicleBear> mattym ok
#1356 [19:29] <RasberryPlasticTicleBear> mattym what now
#1357 [19:29] <mattym> RasberryPlasticTicleBear, As you are on a desktop, it shouldn't be there, but just in case make sure whisper mode and batter boost are off.
#1358 [19:29] * davethaboss [webchat@ool-44c51b17.dyn.optonline.net] has joined #minecrafthelp
#1359 [19:29] <RasberryPlasticTicleBear> mattym I do not see that
#1360 [19:29] <davethaboss> I forgot my email to my account before mojang migrated my account.
#1361 [19:29] <mattym> RasberryPlasticTicleBear, Ok thats fine. Close out geforce experience and try starting the game again.
#1362 [19:30] <mattym> ??> davethaboss account/send-email
#1363 [19:30] <Absol> davethaboss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1364 [19:30] <Absol> davethaboss: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1365 [19:30] <RasberryPlasticTicleBear> mattym absol is a bot isnt it
#1366 [19:30] <mattym> RasberryPlasticTicleBear, Yes
#1367 [19:30] <RasberryPlasticTicleBear> mattym lol and here I was thinking it was a real person
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#1369 [19:33] <mswm22> Hello?
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#1373 [19:37] <RasberryPlasticTicleBear> mattym crashed again same crash report
#1374 [19:37] <mattym> RasberryPlasticTicleBear, You did Adwcleaner at some point?
#1375 [19:38] <RasberryPlasticTicleBear> adw cleaner?
#1376 [19:38] <RasberryPlasticTicleBear> I might have
#1377 [19:38] <RasberryPlasticTicleBear> mattym nope I have not
#1378 [19:39] <mattym> ??> RasberryPlasticTicleBear av/adwcleaner
#1379 [19:39] <Absol> RasberryPlasticTicleBear: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1380 [19:39] <Absol> RasberryPlasticTicleBear: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1381 [19:41] <mattym> RasberryPlasticTicleBear, After the restart check the game again. If you still get the issue return to the chat
#1382 [19:42] * RasberryPlasticTicleBear [webchat@ip98-164-237-245.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
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#1384 [19:46] <RasberryPlasticTicleBear> mattym im back
#1385 [19:47] <mattym> RasberryPlasticTicleBear, Any change?
#1386 [19:47] <RasberryPlasticTicleBear> mattym lemme run the launcher?
#1387 [19:47] <mattym> RasberryPlasticTicleBear, Yeah try to start the game again.
#1388 [19:55] <RasberryPlasticTicleBear> mattym no difference
#1389 [19:55] * SamuraiRPG [webchat@c-98-228-203-137.hsd1.il.comcast.net] has joined #minecrafthelp
#1390 [19:55] <SamuraiRPG> help
#1391 [19:55] <RasberryPlasticTicleBear> same error and everything
#1392 [19:55] <SamuraiRPG> HELP
#1393 [19:56] <SamuraiRPG> OMG
#1394 [19:56] <RasberryPlasticTicleBear> what calm down
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#1396 [19:56] <mattym> RasberryPlasticTicleBear, You aren't using any type of Virtualization software right?
#1397 [19:57] <RasberryPlasticTicleBear> no
#1398 [19:57] <RasberryPlasticTicleBear> mattym i am using genuine windows
#1399 [19:57] <mattym> RasberryPlasticTicleBear, Did you adjust the game to use a different compatibility mode?
#1400 [19:58] <RasberryPlasticTicleBear> mattym yes I adjusted it to Windows 8
#1401 [19:59] <mattym> RasberryPlasticTicleBear, Undo that.
#1402 [20:00] <RasberryPlasticTicleBear> mattym ok
#1403 [20:00] <RasberryPlasticTicleBear> mattym I just turn off compatibility mode right
#1404 [20:00] <mattym> RasberryPlasticTicleBear, Yeah
#1405 [20:00] <RasberryPlasticTicleBear> mattym I did it
#1406 [20:01] <mattym> RasberryPlasticTicleBear, Try the game again, if it crashes get a new log.
#1407 [20:01] <RasberryPlasticTicleBear> mattym I am also running this game as administrator does that affect anything
#1408 [20:01] <mattym> RasberryPlasticTicleBear, Should be fine
#1409 [20:01] <RasberryPlasticTicleBear> mattym ok
#1410 [20:08] <RasberryPlasticTicleBear> mattym https://paste.ubuntu.com/p/4mhsFZvpPg/
#1411 [20:08] <RasberryPlasticTicleBear> Still mainly same errors
#1412 [20:09] <mattym> RasberryPlasticTicleBear, Well at least it doesnt think its on Windows 8 anymore.
#1413 [20:09] <RasberryPlasticTicleBear> mattym yea
#1414 [20:10] <RasberryPlasticTicleBear> mattym do you have any other ideas
#1415 [20:10] <mattym> RasberryPlasticTicleBear, Do you know if you have manually installed a current version of Java on your machine, or only using the one the game puts in place for you?
#1416 [20:11] <RasberryPlasticTicleBear> I manually installed Java version 8 update 51
#1417 [20:11] <RasberryPlasticTicleBear> mattym i use 64 bit java btw
#1418 [20:12] <mattym> RasberryPlasticTicleBear, Download the Windowsx64 exe file from this page for update 171 https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1419 [20:12] <RasberryPlasticTicleBear> Do you want me to uninstall everything that I have for java right now
#1420 [20:12] <RasberryPlasticTicleBear> or just keep it mattym
#1421 [20:13] <mattym> RasberryPlasticTicleBear, If the installer asks you if you want to remove, do so.
#1422 [20:13] <mattym> RasberryPlasticTicleBear, If not don't worry for now.
#1423 [20:13] <RasberryPlasticTicleBear> mattym aight
#1424 [20:13] <RasberryPlasticTicleBear> mattym so just the last file on the first section?
#1425 [20:15] <mattym> RasberryPlasticTicleBear, The .exe so i think its the one above the last
#1426 [20:15] <RasberryPlasticTicleBear> mattym thx
#1427 [20:17] <mattym> RasberryPlasticTicleBear, Once java is done being installed, open up the launcher and to the launch options page.
#1428 [20:18] * hi [webchat@cpe-184-153-234-159.twcny.res.rr.com] has joined #minecrafthelp
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#1431 [20:19] <RasberryPlasticTicleBear> mattym what then
#1432 [20:20] <mattym> RasberryPlasticTicleBear, Make sure the Advanced Options slider is turned on, then click on the launch profile, should say Current Release
#1433 [20:21] <RasberryPlasticTicleBear> mattym it says version: latest release is that it?
#1434 [20:21] <mattym> Yes
#1435 [20:21] <mattym> RasberryPlasticTicleBear, In the window that opens, turn on the Java Executable
#1436 [20:21] <mattym> RasberryPlasticTicleBear, Replace whatever is in the text box next to it with the following
#1437 [20:21] <mattym> C:\Program Files\Java\jre1.8.0_171\bin\javaw.exe
#1438 [20:22] <mattym> RasberryPlasticTicleBear, After that save the profile, go back to the main/news page of the launcher and try to start with the latest release profile
#1439 [20:22] <hi> bro I don't even have a minecraft folder
#1440 [20:23] <RasberryPlasticTicleBear> mattym I do not think that the line you gave me was any different but I will try
#1441 [20:23] <mattym> hi, What is the actual problem you are having?
#1442 [20:23] <mattym> RasberryPlasticTicleBear, It should have been
#1443 [20:24] <hi> when it says cant find java runtimes when I click show more details it says exists:false
#1444 [20:24] <mattym> hi, Did you read the message Absol wrote when you entered the chat?
#1445 [20:25] <hi> that didn't work
#1446 [20:25] <mattym> hi, In the more details, what does it say next to Path: ?
#1447 [20:25] <hi> where
#1448 [20:26] <mattym> hi, When you get the error in the show more details window
#1449 [20:26] <hi> C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#1450 [20:27] <mattym> hi, Go to C:\Program Files (x86)\Minecraft on your computer, and delete the runtime folder found there. Then restart the game.
#1451 [20:27] <hi> I found the answer thx
#1452 [20:29] <RasberryPlasticTicleBear> https://paste.ubuntu.com/p/jvf4FCTJVZ/ mattym new crash report doesnt look to different
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#1454 [20:30] <mattym> ??> RasberryPlasticTicleBear launcher/reinst/win
#1455 [20:31] <Absol> RasberryPlasticTicleBear: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#1456 [20:31] <mattym> RasberryPlasticTicleBear, After that, grab a new download from minecraft.net and reinstall it.
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#1460 [20:36] <RasberryPlasticTicleBear> mattym i do not thing it is working
#1461 [20:42] <mattym> RasberryPlasticTicleBear, Try removing Razer Synapse
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#1463 [20:47] * Al [webchat@cpe-66-68-188-45.austin.res.rr.com] has joined #minecrafthelp
#1464 [20:49] <Al> Hi...keep getting a "Unable to locate the Java runtime." error. Anyone seen this error?
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#1466 [20:50] <mattym> Al, Check the message Absol gave you when you joined.
#1467 [20:53] <Al> I just checked...did not see this setting but turned off advanced settings
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#1469 [20:53] <mattym> Al, Turn it back on, then go into the launch profile you use and turn off the Java Executable
#1470 [20:55] <Al> found it...it was turned off...this all worked fine last night...thought maybe something updated.
#1471 [20:55] <mattym> Al, It did.
#1472 [20:55] <mattym> Al, Do the following.
#1473 [20:55] <mattym> Al, o to C:\Program Files (x86)\Minecraft on your computer, and delete the runtime folder found there. Then restart the game.
#1474 [20:55] <mattym> Go to*
#1475 [20:56] <Al> I tried renaming already and watched it recreate///but will do
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#1477 [20:59] <Al> it is looking for: Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe but it finds creates 1.8.0_51
#1478 [21:00] <mattym> Al, If its still looking for _25 then you havent fixed the Java Executable setting for the profile you use to start the game.
#1479 [21:00] <mattym> Al, If it being off doesnt help
#1480 [21:00] <Al> ok...will check
#1481 [21:01] <mattym> Al, Turn it back on and manually change the 25 to a 51
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#1483 [21:01] <mattym> Al, Save it and try to start it that way
#1484 [21:02] <Al> too easy...I checked the wrong profile...it is working now...thanks for the assist
#1485 [21:02] <Al> you want me to try changing?
#1486 [21:02] <mattym> Al, No
#1487 [21:03] <Al> thanks again
#1488 [21:03] <mattym> Al, If you make sure its off for all profiles, it wont be an issue whenever they update it
#1489 [21:03] <Al> will do
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#1491 [21:03] * Al [webchat@cpe-66-68-188-45.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
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#1493 [21:43] * thelounge61 [webchat@cpe-98-27-130-137.neo.res.rr.com] has joined #minecrafthelp
#1494 [21:44] <thelounge61> My launcher says Unable to locate the Java runtime.
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#1496 [21:53] * fredhaywood [webchat@c-76-107-119-82.hsd1.ms.comcast.net] has joined #minecrafthelp
#1497 [21:55] <fredhaywood> Can Anyone help me, im on a macbook and i keep get the error message "Failed to download file. ar_sa.lang" and my minecraft isn't modded
#1498 [21:58] <fredhaywood> Huckleberry Absol DopeGhoti Espercorn
#1499 [22:00] * Webchat_53989 [webchat@ip24-251-205-203.ph.ph.cox.net] has joined #minecrafthelp
#1500 [22:01] <Webchat_53989> ok so i am having the java runtime problem
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#1502 [22:01] <Webchat_99301> hi
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#1505 [22:07] <fredhaywood> Can somebody help me lol
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#1509 [22:29] * Brandon [webchat@47.185.87.66] has joined #minecrafthelp
#1510 [22:30] <Brandon> My Minecraft launcher is saying pixel format not accelerated even though all of my drivers are updated, what do I do?
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#1512 [22:31] <Andrio> ??> Brandon win/DXDiag
#1513 [22:31] <Absol> Brandon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1514 [22:31] <Brandon> I have already tried that.
#1515 [22:31] <Brandon> one sec nvvm
#1516 [22:33] <Brandon> https://paste.ubuntu.com/p/jyV8b9SMPB/
#1517 [22:34] <Andrio> Brandon, I'm afraid your PC's hardware is not fully supported on Windows 10. You'll need to downgrade to Windows 7, use a newer PC or try the Windows 10 Edition.
#1518 [22:35] <Brandon> ok
#1519 [22:35] <Brandon> Thank You.
#1520 [22:42] * ghostrider1021 [webchat@c-67-171-151-72.hsd1.or.comcast.net] has joined #minecrafthelp
#1521 [22:43] <ghostrider1021> Hello, when I try to launch minecraft 1.12.2, I get an error message stating, "Unable to locate java runtime." Can someone please help me?
#1522 [22:47] <ghostrider1021> Hello, when I try to launch Minecraft 1.12.2, I get an error message stating, "Unable to locate Java Virtual Machine." Can someone help me?
#1523 [22:47] <Andrio> ghostrider1021, try reinstalling the launcher
#1524 [22:47] <ghostrider1021> ok thakns
#1525 [22:49] <ghostrider1021> I've trues reinstalling the launcher and I still get the same error.
#1526 [22:50] <mattym> ghostrider1021, Did you read the message Absol wrote when yo entered the chat?
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#1529 [22:51] <ghostrider1021> Yes
#1530 [22:51] <Biocidal_AI> hey y'all. just had my first cannot locate java runtime error. but I am confused, because I tracked the path and it is certainly there despite the error message saying exists: false.
#1531 [22:52] <Biocidal_AI> any thoughts?
#1532 [22:52] <Andrio> Biocidal_AI, do you have file name extensions shown?
#1533 [22:53] <Biocidal_AI> yes. if extensions means .exe and such
#1534 [22:53] <Andrio> Biocidal_AI, is it spelled correctly?
#1535 [22:54] <Biocidal_AI> yeah
#1536 [22:54] <Biocidal_AI> wait
#1537 [22:54] <Biocidal_AI> I think I found the error in the path
#1538 [22:55] <Biocidal_AI> so path should be "C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe"
#1539 [22:55] <Biocidal_AI> but
#1540 [22:55] <Biocidal_AI> in I'm showing 1.8.0_51
#1541 [22:55] <mattym> Biocidal_AI, Read the message Absol gave you the moment you joined the chat
#1542 [22:55] <Biocidal_AI> not 1.8.0_25
#1543 [22:56] <Biocidal_AI> oh, haha, didn't read that message
#1544 [22:58] <Biocidal_AI> hmm, just switched it off, but the problem is persisting. lemme reboot the launcher see if that affects it
#1545 [22:59] <Biocidal_AI> ok, rebooting the launcher got the fix working
#1546 [22:59] <Biocidal_AI> thanks y'all.
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#1548 [23:03] * Tree546 [webchat@ip68-106-252-120.ph.ph.cox.net] has joined #minecrafthelp
#1549 [23:06] <Tree546> i am having issues with the bundled java runtime. I have checked the bundled java directory and the file is there. I have advanced settings off, so the bundled runtime is being used. Any help?
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#1553 [23:12] * Okamooki [webchat@50-81-233-116.client.mchsi.com] has joined #minecrafthelp
#1554 [23:12] <Okamooki> Hello!
#1555 [23:13] <Okamooki> So i am setting up a server for some friends and everything is working fine but the server throws this error "[00:09:29 INFO]: com.mojang.authlib.GameProfile@423d1335[id=<null>,name=Okamooki,properties={},legacy=false] (/192.168.1.1:2204) lost connection: Authentication servers are down. Please try again later, sorry!"
#1556 [23:14] <Okamooki> the problem is that i just checked the status of the auth servers and mojan says that they're up
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#1559 [23:19] <Okamooki> hello?
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#1564 [23:32] * loody7 [webchat@2.90.195.33] has joined #minecrafthelp
#1565 [23:32] <loody7> hi
#1566 [23:33] <loody7> hello?
#1567 [23:33] <loody7> anyone here
#1568 [23:34] <loody7> i need help
#1569 [23:34] <loody7> with my minecraft
#1570 [23:34] <loody7> uhm
#1571 [23:38] <Okamooki> whats up?
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#1574 [23:53] <Jocelyn> Hey there, I'm back. I'm hoping someone will give it a try with my weird problem. My launcher opens and says 'unable to fetch server status'. I have already: pinged the mojang services, that worked fine. I have shut off my vpn, firewall, virus scanner. I have re-downloaded the launcher and rebooted the computer. I have the latest version of java. I
#1575 [23:53] <Jocelyn> cannot replace the minecraft folder or the launcher folder, because the launcher halts before the generation of these folders takes place. I don't know what else to think of.
#1576 [23:54] <Jocelyn> Um yes, indeed, a macbookpro, I forgot to mention that
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#1578 [23:59] <Webchat_66711> criativo