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#3 [00:03] <Jocelyn> +mattym thank you. I have posted the launcher log and there is another with an error. Its name is nativelog.
#4 [00:03] <mattym> Jocelyn, We need the link to it.
#5 [00:04] <Jocelyn> Yes. Here it is
#6 [00:04] <Jocelyn> https://paste.ubuntu.com/p/VvxCygJxsV/
#7 [00:07] <Jocelyn> Actually, the nativelog just says 'failed to download config file' after it mentions mojangs launcher configuration site
#8 [00:07] <mattym> Jocelyn, ok
#9 [00:08] <mattym> Jocelyn, You mentioned disabling a firewall, was that the default Mac one, or do you have another?
#10 [00:09] <Jocelyn> That was the default mac one.
#11 [00:09] <Jocelyn> Minecraft works fine on other macs in the house.
#12 [00:09] <mattym> Jocelyn, Any pending updates on the machine with the problem?
#13 [00:10] <Jocelyn> None that I can fin
#14 [00:10] <Jocelyn> *find
#15 [00:10] <mattym> ??> Jocelyn mac/hosts
#16 [00:10] <Absol> Jocelyn: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#17 [00:10] <Absol> Jocelyn: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#18 [00:10] * thelounge64 [webchat@24-241-33-143.static.hlrg.nc.charter.com] has joined #minecrafthelp
#19 [00:10] <thelounge64> getting this error
#20 [00:11] <thelounge64> Failed to download file. 1.13-pre5.jar
#21 [00:11] <mattym> thelounge64, We don't support the snapshots/betas.
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#24 [00:13] <Jocelyn> Is that a file set to 'invisible' by any chance?
#25 [00:13] <mattym> Jocelyn, It may be, I know on a Mac you need to edit it as a root/admin user, but you should just be able to view it.
#26 [00:14] * cobra103play [webchat@c-73-15-54-153.hsd1.ca.comcast.net] has joined #minecrafthelp
#27 [00:14] <Jocelyn> I'm not getting results with a normal query
#28 [00:14] <mattym> ??> Jocelyn mac/hosts/edit
#29 [00:14] <Absol> Jocelyn: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#30 [00:14] <Absol> Jocelyn: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#31 [00:15] <mattym> Jocelyn, Try just the second line of those instructions.
#32 [00:15] <cobra103play> Help, when i try to join a world/server, my game crashes, while showing the message, Java binary is not responding, and i have done every thing i could to try to fix it.
#33 [00:15] <mattym> Jocelyn, Should just open it for viewing.
#34 [00:15] <mattym> ??> cobra103play launcher/log
#35 [00:15] <Absol> cobra103play: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#36 [00:17] <Jocelyn> +mattym, I get a password request. I tried the first instruction because 'second line' is not clear to me, sorry
#37 [00:17] * Cam6 [webchat@c114-77-57-67.brodm3.vic.optusnet.com.au] has joined #minecrafthelp
#38 [00:17] <mattym> Jocelyn, Sorry ill try to clear that up.
#39 [00:18] <mattym> Jocelyn, Do you know how to open the Terminal app?
#40 [00:18] <Jocelyn> yeah it is open
#41 [00:18] <mattym> Jocelyn, Try just this then: open -a TextEdit /private/etc/hosts
#42 [00:18] <Jocelyn> mattym, I have a text file now
#43 [00:19] <mattym> Jocelyn, Copy the contents to the past site, if it has any
#44 [00:19] <Jocelyn> https://paste.ubuntu.com/p/GsPs22vjxk/
#45 [00:19] <mattym> Jocelyn, Yeah, no problem there.
#46 [00:20] * Kingsavage [webchat@97-92-197-172.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#47 [00:21] <mattym> Jocelyn, Are you sure the VPN is off, and what if any AV programs were installed?
#48 [00:21] * Nicki [webchat@c110-22-131-80.mckinn4.vic.optusnet.com.au] has joined #minecrafthelp
#49 [00:22] <Jocelyn> If they were installed then they left behind items that I can't find. I'm sure the VPN is off because I set it to not launch at start up.
#50 [00:23] <Kingsavage> Hey i'm having problems with java.lang.NullPointerException anyone know how to fix it?
#51 [00:23] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 198 seconds)
#52 [00:24] <mattym> Kingsavage, What is the full error? And when does it show up?
#53 [00:24] <Nicki> I'm unable to download a realms-1.10.22.jar file on my computer, I've checked and there is space on my hard drive. Can anyone help?
#54 [00:24] <Kingsavage> when i try to join a server and hold up i'll get it
#55 [00:25] <mattym> Jocelyn, Due to the lack of tools, Macs are hard to diagnose issues on. Not sure what else would cause that type of issue.
#56 [00:25] <mattym> ??> Nicki error/downlaod
#57 [00:25] <mattym> ??> Nicki error/download
#58 [00:25] <Absol> Nicki: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#59 [00:25] <Jocelyn> mattym, Thank you for your effort. Please suggest how or where I can continue to look for more support.
#60 [00:26] <Nicki> I've checked, I dont have any of them.
#61 [00:26] <Kingsavage> the error is java.lang.NullPointerException: group
#62 [00:26] <mattym> Jocelyn, Honestly the best bet would be a complete reinstall of the OS. It seems like something is fundamentally messed up.
#63 [00:26] <mattym> Kingsavage, See the message Absol previously gave to Nicki
#64 [00:27] <Jocelyn> mattym, thank you. I have one of my most feared answers now :) Have a good day, you guys are awesome.
#65 [00:27] <mattym> ??> cobra103play win/reinst
#66 [00:27] <Absol> cobra103play: You may need to reinstall the locally installed files that Minecraft puts into place.
#67 [00:27] <Absol> cobra103play: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#68 [00:28] <Kingsavage> I'm still confused
#69 [00:28] <mattym> ??> Kingsavage error/download
#70 [00:28] <Absol> Kingsavage: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#73 [00:29] * Jocelyn [webchat@a82-161-45-248.adsl.xs4all.nl] has left #minecrafthelp
#74 [00:30] <Kingsavage> I'm having problems getting on servers
#75 [00:30] <mattym> Kingsavage, The same thing applies.
#76 [00:31] * Penquinnnn [webchat@static-58-108-254-94.optusnet.com.au] has joined #minecrafthelp
#77 [00:31] <Penquinnnn> its saying "failed to download file
#78 [00:31] * Penquinnnn [webchat@static-58-108-254-94.optusnet.com.au] has quit. (Client Quit)
#79 [00:42] <cobra103play> Says the same thing, and i deleted everything but the saves folder, at this point i'm giving up...
#80 [00:44] <mattym> ??> cobra103play tools/hjt
#81 [00:44] <Absol> cobra103play: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#82 [00:44] <Absol> cobra103play: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#83 [00:54] * Nicki [webchat@c110-22-131-80.mckinn4.vic.optusnet.com.au] has joined #minecrafthelp
#84 [00:55] <Nicki> Hey I cant download some files. I dont have any of the incompatible software and I know I have space on my comp
#85 [01:00] * Nicki [webchat@c110-22-131-80.mckinn4.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
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#89 [01:27] * thelounge88 [webchat@71-35-25-195.phnx.qwest.net] has joined #minecrafthelp
#90 [01:29] <thelounge88> How will I be able to do that?
#91 [01:32] * thelounge88 [webchat@71-35-25-195.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#92 [01:46] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Ping timeout: 202 seconds)
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#95 [02:22] <minecraftdude12> why does it still say unable to locate java runtime
#96 [02:25] <minecraftdude12> even if i turn off java executable
#97 [02:27] <minecraftdude12> nvm
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#99 [02:33] * Boost [webchat@2.238.70.115.static.exetel.com.au] has joined #minecrafthelp
#100 [02:34] <Boost> Hello?
#101 [02:35] <Boost> I have been trying to launch minecraft 1.12.2 but everytime it tries to download it says Failed to download file. patchy-1.1.jar
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#105 [02:52] * KIeran420 [webchat@209-107-214-194.ipvanish.com] has joined #minecrafthelp
#106 [02:52] <KIeran420> Hello?
#107 [02:54] <KIeran420> I have this issue when trying to connect to a multiplayer server - "Failed to login: the authenication servers are currently down for maintenance" I've tried to redownload, reboot modem/pc, logging in and out, flushing dns, and a few other things... I have no clue what to do can someone please help me?
#108 [02:55] <GreyVulpine> ??> KIeran420 tools/hjt
#109 [02:55] <Absol> KIeran420: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#110 [02:55] <Absol> KIeran420: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#111 [02:56] <KIeran420> Okay be right back
#112 [03:03] <KIeran420> Absol https://paste.ubuntu.com/p/pTYShNmSHV/
#113 [03:18] <KIeran420> this is the link you told me to get i'll just be waiting :p thank you
#114 [03:34] <KIeran420> Hey you there? xD
#115 [03:36] * Shay [webchat@host86-186-30-138.range86-186.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#116 [03:44] <GreyVulpine> KIeran420 - Ever Pirate minecraft?
#117 [03:45] <KIeran420> What's that mean?
#118 [03:45] <KIeran420> Like play it on a 3rd party client or something?
#119 [03:45] <GreyVulpine> KIeran420 - Yes
#120 [03:45] <KIeran420> I haven't, but a friend of mine did ocne I think
#121 [03:45] <GreyVulpine> KIeran420 - And that's why it isn't working right now
#122 [03:46] <KIeran420> seriously
#123 [03:46] <KIeran420> im gonna kill kevin
#124 [03:46] <KIeran420> What can I do to fix it
#125 [03:46] <GreyVulpine> Third party clients, especially ones that allow people to get around paying for minecraft, modify the computer so that you can play without paying
#126 [03:47] <GreyVulpine> This is also known as pirating software, which has been done on your computer.
#127 [03:47] <KIeran420> Okay, but I have the game and it's paid for
#128 [03:47] <KIeran420> Is there anyway to fix it?
#129 [03:48] <GreyVulpine> Yes. but know this, we look too kindly upon people who pirate minecraft and ask for help. If they continue to use the third-party client, this will simply happen again and again
#130 [03:48] <GreyVulpine> Now, let's get to fixing the problem.
#131 [03:48] <KIeran420> OKay thank you
#132 [03:48] <KIeran420> I won't allow it to be used on my computer again
#133 [03:48] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#134 [03:49] <KIeran420> ok its open
#135 [03:50] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#136 [03:50] <GreyVulpine> Is the file open?
#137 [03:51] <KIeran420> yes
#138 [03:51] <GreyVulpine> Look at the file. Towards the end/bottom, do you see at least two entries with the word "mojang" as part of it?
#139 [03:51] <KIeran420> yes
#140 [03:51] <GreyVulpine> Your report shows two:
#141 [03:51] <GreyVulpine> Hosts: 35.156.90.19authserver.mojang.com
#142 [03:51] <GreyVulpine> 35.156.90.19 sessionserver.mojang.com
#143 [03:51] <GreyVulpine> Yes?
#144 [03:52] <KIeran420> Yes
#145 [03:52] <GreyVulpine> Are there more?
#146 [03:52] <KIeran420> No just those 2
#147 [03:52] <GreyVulpine> Delete both lines. Save the file. I would highly recommend changing your password before trying minecraft again. You've been sending your authentication to non-mojang servers for authentication
#148 [03:53] <KIeran420> Okay okay
#149 [03:53] <KIeran420> Is that all?
#150 [03:53] <GreyVulpine> Yes.
#151 [03:53] <KIeran420> Thank you so much I'll let you know if it works
#152 [03:57] <KIeran420> omfg
#153 [03:57] <KIeran420> it worked
#154 [03:57] <KIeran420> i love you so much
#155 [04:54] * Fire_Balazez [webchat@host109-153-177-89.range109-153.btcentralplus.com] has joined #minecrafthelp
#156 [04:54] <Fire_Balazez> Anyone help?
#157 [04:55] <Fire_Balazez> Help!
#158 [04:55] <Fire_Balazez> pls
#159 [04:55] * Tango_and_Cash [webchat@cpc94352-ward12-2-0-cust203.10-2.cable.virginm.net] has joined #minecrafthelp
#160 [04:56] <Fire_Balazez> ugh
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#162 [04:58] <Tango_and_Cash> Today I downloaded and new update to the launcher and previously it hasn't done this but now it says "Unable to locate java runtime"
#163 [04:58] * Helpzz [webchat@host109-153-177-89.range109-153.btcentralplus.com] has joined #minecrafthelp
#164 [04:58] <Helpzz> hello can i gt hel[
#165 [04:58] <Helpzz> help
#166 [04:59] <Helpzz> anyone
#167 [04:59] * Helpzz [webchat@host109-153-177-89.range109-153.btcentralplus.com] has quit. (Client Quit)
#168 [05:00] <Tango_and_Cash> The java executable is the only way my Minecraft is able to work, if I don't have it on it leaves me with a game that continues to crash every time I open it
#169 [05:19] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#170 [05:23] * Douglas [webchat@81-233-242-175-no50.tbcn.telia.com] has joined #minecrafthelp
#171 [05:25] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#172 [05:26] <Douglas> I need to pay a small amount to download the game and i have purchased the game before and i dont know if it is a scam or if it is microsoft being greedy
#173 [05:31] * Douglas [webchat@81-233-242-175-no50.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#174 [05:54] * Alex243 [webchat@mobile-107-77-220-190.mobile.att.net] has joined #minecrafthelp
#175 [06:38] * James [webchat@137-119.cust.westnet.ie] has joined #minecrafthelp
#176 [06:40] <James> Hi, when I try to play, it says "Unable to start Java". Any help?
#177 [07:10] * Webchat_55159 [webchat@174-26-230-127.phnx.qwest.net] has joined #minecrafthelp
#178 [07:12] * thelounge30 [webchat@ip72-208-169-111.ph.ph.cox.net] has joined #minecrafthelp
#179 [07:12] <Webchat_55159> I need help because when I try to launch minecraft it gives me this error... ERRR unble to acess file??? all i did was load up mie craft and hit pay
#180 [07:12] <Webchat_55159> EROR*
#181 [07:12] * thelounge30 [webchat@ip72-208-169-111.ph.ph.cox.net] has quit. (Client Quit)
#182 [07:14] * Rob [webchat@103.134.9.51.dyn.plus.net] has joined #minecrafthelp
#183 [07:15] <Rob> Hey! My Minecraft launcher would not launch Minecraft when I clicked 'play' so I have reinstalled Minecraft. Now, it launches, but whenever I join a server, I crash almost instantly :/
#184 [07:16] <Webchat_55159> I need help because when I try to launch minecraft it gives me this error... ERROR unble to access file??? all I did was load up minecraft and hit play
#185 [07:19] <Webchat_55159> tbh i use skydaz website mods and twitch mods too
#186 [07:29] * tommy [webchat@93-34-119-248.ip49.fastwebnet.it] has joined #minecrafthelp
#187 [07:39] <tommy> Hello,i installed minecraft java on my pc but the game is very slow and is snappy.the specifications of the pc are AMD A9-9410 2,90GHz RAM 8GB windows 10.Someone can help me?thank you
#188 [07:40] * Webchat_55159 [webchat@174-26-230-127.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#189 [07:49] * roberto [webchat@APoitiers-155-1-173-95.w109-220.abo.wanadoo.fr] has joined #minecrafthelp
#190 [07:49] <roberto> impossible de me connecter sur mon compte ; ca marche vous ? http://urlz.fr/7jYv
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#194 [08:21] * judah737 [webchat@172.sub-174-200-4.myvzw.com] has joined #minecrafthelp
#195 [08:21] <judah737> hello
#196 [08:21] <judah737> i need help
#197 [08:23] <judah737> it does not let me play it says unable to locate java runtime :/
#198 [08:27] * thelounge42 [webchat@5.102.14.68] has joined #minecrafthelp
#199 [08:29] * judah737 [webchat@172.sub-174-200-4.myvzw.com] has quit. (Quit: webchat.esper.net)
#200 [08:32] <thelounge42> it happened to me that I played the pocket without mod in creative and I created a whiter was strange it was bigger and had the head in the middle with red eyes
#201 [08:41] * K_Crusher09 [webchat@47-42-10-185.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#202 [08:41] <K_Crusher09> hi
#203 [08:41] <K_Crusher09> on MINECRAFT I had trouble chatting
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#207 [09:08] * Jocelyn [webchat@a82-161-45-248.adsl.xs4all.nl] has joined #minecrafthelp
#208 [09:13] <Jocelyn> mattym I owe you one. You spent time trying to help me because I had overlooked one silly option. I figure I have to share it with you (if this reaches you at all)
#209 [09:13] <Jocelyn> I had Little Snitch open. I had forgotten it is not only a monitoring tool: it is also capable of blocking in and out traffic. So yeah, the most recent auto-update came with new blocking rules, apparently, which auto-installed themselves in the background. Again, I'm sorry! And I may set all my auto-updates to 'ask-first' if they offer the option.
#210 [09:13] <Jocelyn> Have a good weekend, you guys are awesome.
#211 [09:13] <Jocelyn> I had Little Snitch open. I had forgotten it is not only a monitoring tool: it is also capable of blocking in and out traffic. So yeah, the most recent auto-update came with new blocking rules, apparently, which auto-installed themselves in the background. Again, I'm sorry! And I may set all my auto-updates to 'ask-first' if they offer the option.
#212 [09:13] <Jocelyn> Have a good weekend, you guys are awesome.
#213 [09:14] * Jocelyn [webchat@a82-161-45-248.adsl.xs4all.nl] has left #minecrafthelp
#214 [09:17] * EasyLady [webchat@host148-32-dynamic.8-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#215 [09:17] <EasyLady> someone try to hack my minecraft
#216 [09:18] <EasyLady> i think is Java or Quasar, month ago they say try to hak me and my friend i want more help about that, what can i do???
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#220 [09:27] * mattgeek43 [webchat@173-216-56-133-eldr.mid.dyn.suddenlink.net] has joined #minecrafthelp
#221 [09:28] <mattgeek43> I am wondering, anyone on here who has the PS3 edition of Minecraft?
#222 [09:30] <mattgeek43> I am wanting to know if Minecraft needs certain ports open on my router in order for me to host a server for one of my maps
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#225 [09:45] * Webchat_85945 [webchat@c-24-91-206-27.hsd1.ma.comcast.net] has joined #minecrafthelp
#226 [09:46] <Webchat_85945> When I play minecraft and press W to move forward, my character won't stop moving forward
#227 [09:46] <Webchat_85945> I've even tried resetting the keys but to no avail
#228 [09:47] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#229 [09:58] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#230 [10:19] * aymanayman [webchat@41.251.216.190] has joined #minecrafthelp
#231 [10:19] <aymanayman> hi
#232 [10:20] <aymanayman> hello ?
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#234 [10:23] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#235 [10:34] * Webchat_96238 [webchat@c-71-235-21-14.hsd1.ct.comcast.net] has joined #minecrafthelp
#236 [10:35] <Webchat_96238> I downloaded Minecraft on my computer and I keep getting a message saying that it has crashed and then it says Java Platform SE binary log has stopped working
#237 [10:37] <tyteen4a03> ??> Webchat_96238 tools/hjt
#238 [10:37] <Absol> Webchat_96238: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#239 [10:37] <Absol> Webchat_96238: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#240 [10:39] <Webchat_96238> ok- thank you!
#241 [10:40] * Manu [webchat@177-137-96-33-user.pignet.net.br] has joined #minecrafthelp
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#244 [10:46] * Firestrong [webchat@c-98-223-99-212.hsd1.in.comcast.net] has joined #minecrafthelp
#245 [10:46] <Firestrong> hello! my minecraft wont open and it keeps crashing D:
#246 [10:47] * maddi [webchat@cpe-45-47-178-144.nycap.res.rr.com] has joined #minecrafthelp
#247 [10:47] <Firestrong> and when it finally worked it said error and cant extract files
#248 [10:47] <tyteen4a03> ??> Firestrong av/bytefence
#249 [10:47] <Absol> Firestrong: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#250 [10:47] <Firestrong> I don't have bytefence...
#251 [10:47] <maddi> Hello! i am trying to log into an old account, and i cant remember the password, or the username, just the email. Any ideas?
#252 [10:48] <Firestrong> why don't you reset ur password?
#253 [10:48] <Firestrong> and you r able to change your user name at mionecraft.nt
#254 [10:48] <Firestrong> net-
#255 [10:48] <Firestrong> minecraft-
#256 [10:48] <maddi> Thank you! ill try :)
#257 [10:48] <Firestrong> :D
#258 [10:49] <maddi> I cant change my username if i dont know my password ._.
#259 [10:49] <Firestrong> ...
#260 [10:49] <Firestrong> ok go to the launcher app
#261 [10:49] <Firestrong> when there you r able to sign in
#262 [10:49] <maddi> okay.
#263 [10:49] <Firestrong> it should say forgot email and password?
#264 [10:49] <Firestrong> click that and so on
#265 [10:50] <maddi> thank you!
#266 [10:50] <Firestrong> :3
#267 [10:50] <Firestrong> anywayyy
#268 [10:50] <tyteen4a03> ??> Firestrong tools/hjt
#269 [10:50] <Firestrong> I don't have bytefence
#270 [10:50] <Absol> Firestrong: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#271 [10:50] <Absol> Firestrong: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#272 [10:57] * Webchat_96238 [webchat@c-71-235-21-14.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#273 [10:58] * Troublemaker321 [webchat@p549038BB.dip0.t-ipconnect.de] has joined #minecrafthelp
#274 [11:00] <Troublemaker321> can you are help no i loging in my minecraft
#275 [11:03] * Zulugerste [webchat@p5B07FA80.dip0.t-ipconnect.de] has joined #minecrafthelp
#276 [11:03] <Webchat_85945> When I play minecraft and press W to move forward, my character won't stop moving forward. I've even tried resetting the keys but to no avail
#277 [11:03] <tyteen4a03> Troublemaker321: what happens when you try?
#278 [11:03] <tyteen4a03> ??> Webchat_85945 tools/hjt
#279 [11:03] <Absol> Webchat_85945: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [11:04] <Absol> Webchat_85945: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [11:06] * Troublemaker321 [webchat@p549038BB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#282 [11:08] * Defektro [defektro@hilla.kapsi.fi] has joined #minecrafthelp
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#284 [11:13] <Zulugerste> Whenever I want to join Minecraft on a server I always get the message: "Failed to login: The authentication servers are currently down for maintenance." I tried to join the account with my sister the server and that works ... can someone tell me how I can solve the problem or where I should contact? (I reported my problem with th
#285 [11:13] <Zulugerste> e site "bugs.mojang.com", but they always say that they do not work that way.)
#286 [11:13] <Zulugerste> Sorry if it's grammatically wrong, translated with Google Translator because my English is bad. = D
#287 [11:14] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
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#290 [11:22] * Namav [webchat@bb121-6-11-50.singnet.com.sg] has joined #minecrafthelp
#291 [11:22] <Namav> hey
#292 [11:22] <Namav> i need help
#293 [11:23] <Namav> my minecraft keeps saying unable to fetch server status, although my internet is working completely fine.
#294 [11:23] <Namav> I'm using a mac laptop btw.
#295 [11:23] <Namav> Is there any way to fix this? As in, i want to be able to be considered 'online' on my minecraft.
#296 [11:28] * Zulugerste [webchat@p5B07FA80.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#297 [11:29] * Walker [webchat@227.red-79-152-52.dynamicip.rima-tde.net] has joined #minecrafthelp
#298 [11:30] <Walker> Hey guys
#299 [11:30] * Walker is now known as Guest67297
#300 [11:30] <Guest67297> Can anyone help me with this error?
#301 [11:30] * Guest67297 [webchat@227.red-79-152-52.dynamicip.rima-tde.net] has quit. (Client Quit)
#302 [11:41] * Webchat_85945 [webchat@c-24-91-206-27.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#303 [11:46] * thelounge69 [webchat@173-169-191-113.res.bhn.net] has joined #minecrafthelp
#304 [11:46] * Anna5 [webchat@174.137.107.254] has joined #minecrafthelp
#305 [11:47] <Anna5> How do I fix the problem in my launcher "Unable to save download."I have unabled any antivirus and do not have ByteFence.
#306 [11:48] <Anna5> This problem happens everytime I try to play on minecraft i click play and itjust says "Preparing..." then shows unable to save download.
#307 [11:49] <thelounge69> no zombies drown noneptune shells
#308 [11:49] * Nikilyn [webchat@cpe-69-132-229-157.carolina.res.rr.com] has joined #minecrafthelp
#309 [11:50] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#310 [11:51] <Nikilyn> Hello! I am having trouble logging into Minecraft. When I go to log in it says that my account is already logged in and when I go to run the game anyway it logs me in and then immediately freezes and force closes.
#311 [11:51] * thelounge69 [webchat@173-169-191-113.res.bhn.net] has quit. (Client Quit)
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#313 [12:22] * Sol [webchat@67-8-88-185.res.bhn.net] has joined #minecrafthelp
#314 [12:29] <Sol> I tried to start up minecraft but it said, "Unable to Locate the java runtime"
#315 [12:42] * EnriqueGames123 [webchat@218.cpe-190-154-105-AC4-2.gye.satnet.net] has joined #minecrafthelp
#316 [12:42] <EnriqueGames123> help me
#317 [12:43] <EnriqueGames123> ayudeme con el crash roport
#318 [12:44] * EnriqueGames123 [webchat@218.cpe-190-154-105-AC4-2.gye.satnet.net] has quit. (Client Quit)
#319 [12:46] * pepo [webchat@lpz-181-188-178-00101.tigo.bo] has joined #minecrafthelp
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#322 [13:23] * fireball3990 [webchat@c-174-54-11-57.hsd1.pa.comcast.net] has joined #minecrafthelp
#323 [13:23] <becky> I just purchased the game and want to run it not in the snapshot version, but when I try to do so, I am getting an error message that states: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program files(x86)\Minecraft\runtime\jre-64\1.8.0_25\bin\javaw.exe Exists:false I have previously run this game on this s
#324 [13:23] <becky> ame computer (like a week or so ago) on a different account, so I don't know what would be missing? The snapshot version seemed to be going to run when I logged into the demo, but I want to purchase a realm for my grandchildren to play and it says realms is not supported in that version.
#325 [13:24] <fireball3990> I need some help my game says it cant locate java run time
#326 [13:29] * fireball3990 [webchat@c-174-54-11-57.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#327 [13:29] <thgilfodrol> becky, fireball3990: go to the Launch Options in your launcher, click on the profile you're trying to launch to edit it, and disable the "Java Executable" setting
#328 [13:29] <thgilfodrol> then relaunch the game
#329 [13:30] * miki28 [webchat@93-40-224-197.ip40.fastwebnet.it] has joined #minecrafthelp
#330 [13:30] <miki28> hello
#331 [13:30] <miki28> Good evening, I wanted to know how to set up so that the PC used the nvidea video card instead of the Intel one
#332 [13:35] * becky1 [webchat@50-81-236-225.client.mchsi.com] has joined #minecrafthelp
#333 [13:36] * skwidoo [webchat@CPEf0f249a4de03-CMf0f249a4de00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#334 [13:36] <miki28> ?
#335 [13:36] <skwidoo> Minecraft keeps crashing on launch every time!
#336 [13:37] * skwidoo [webchat@CPEf0f249a4de03-CMf0f249a4de00.cpe.net.cable.rogers.com] has quit. (Client Quit)
#337 [13:38] <mattym> miki28, Are you on a laptop or a desktop?
#338 [13:38] <miki28> laptop
#339 [13:38] <mattym> miki28, Are you plugged into power?
#340 [13:39] <miki28> yes
#341 [13:39] <becky1> tried setting the java executable to off and still getting the same error message about not finding runtime... I don't get that same message if I try to run the pre5/snapshot version however
#342 [13:40] <mattym> becky1, Did you restart the launcher after making the change?
#343 [13:41] <mattym> miki28, It should just be using it, I don't see the option to even change that in the current Nvidia settings.
#344 [13:41] <becky1> no i'll try that thank you
#345 [13:43] <miki28> the PC only starts the minecraft launcher with nVidia but the game uses Intel
#346 [13:43] <mattym> miki28, Open up the Nvidia Control Panel
#347 [13:43] <miki28> ok
#348 [13:44] <mattym> miki28, Once its open go into the Manage 3d settings option
#349 [13:44] <miki28> ok
#350 [13:44] <miki28> done
#351 [13:44] <mattym> miki28, Go to the program settings tab, then hit the Add button, then in the window that opens hit browse
#352 [13:45] <miki28> yes]
#353 [13:45] <mattym> miki28, Once you are in the file browser navigate to C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin
#354 [13:45] <mattym> miki28, and click the javaw option there and hit open
#355 [13:46] <mattym> miki28, That should add it to the list. Hit apply. then close out of the nvidia control panel.
#356 [13:46] <miki28> ok,done i open minecarft
#357 [13:46] <mattym> miki28, Then try the game again.
#358 [13:47] <becky1> thank you the restart seems to have been what I needed to do
#359 [13:47] * becky1 [webchat@50-81-236-225.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#360 [13:47] * becky [webchat@50-81-236-225.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#361 [13:49] <miki28> ok tanks, but if I did not want to use the java version?
#362 [13:49] <mattym> miki28, What do you mean?
#363 [13:50] <miki28> There is a version for windows 10 so I know?
#364 [13:50] <mattym> miki28, That should work normally.
#365 [13:51] <miki28> no, I mean this that I have and the version with java, but if I wanted to use the other version that does not use java, how should I do?
#366 [13:51] <mattym> miki28, It should automatically use the nvidia hardware on that version.
#367 [13:52] <miki28> but not for graphics processor problems, but how do you download Minecarft win10 Edition I can not understand
#368 [13:53] <mattym> miki28, Did you redeem the Windows 10 edition from your Mojang account page?
#369 [13:53] <miki28> I think so
#370 [13:53] <mattym> miki28, Install it from the Windows Store app.
#371 [13:56] <miki28> mh i have problem whit windows store
#372 [13:58] <miki28> ok solved tanks
#373 [14:01] * Webchat_43346 [webchat@d67-193-90-155.home3.cgocable.net] has joined #minecrafthelp
#374 [14:02] <Webchat_43346> How do I refund my minecraft
#375 [14:04] * Webchat_43223 [webchat@d67-193-90-155.home3.cgocable.net] has joined #minecrafthelp
#376 [14:05] <Webchat_43223> How do I refund minecraft
#377 [14:06] <thgilfodrol> ??> Webchat_43223 account/refund
#378 [14:06] <Absol> Webchat_43223: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#379 [14:06] * Webchat_43223 [webchat@d67-193-90-155.home3.cgocable.net] has quit. (Client Quit)
#380 [14:08] * koningjelle45 [webchat@94.61-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
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#382 [14:18] * reecieboy [webchat@host109-146-188-7.range109-146.btcentralplus.com] has joined #minecrafthelp
#383 [14:22] <reecieboy> For like a year now I've been unable to log into minecraft java edition with my old account. I can log into the mojang website and windows 10 version but whenever I try to log into java edition I get "Login failed. Invalid username or password. (Forgot your password?)" I have tried resetting my password and I emailed mojang customer support but tha
#384 [14:22] <reecieboy> t just ended in them referring me to this. Can anybody help please?
#385 [14:23] <mattym> reecieboy, Do you get password reset emails when you request them?
#386 [14:23] <reecieboy> Yeah I get the emails
#387 [14:23] <mattym> ??> reecieboy tools/hjt
#388 [14:24] <Absol> reecieboy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#389 [14:24] <Absol> reecieboy: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#390 [14:26] <reecieboy> https://imgur.com/RGY4d3T I get this when I click "Do a system scan and save a log file"
#391 [14:27] <mattym> reecieboy, Hit ok and continue with the instructions.
#392 [14:29] <reecieboy> https://paste.ubuntu.com/p/b3q3F8dWBq/
#393 [14:30] <mattym> ??> reecieboy info/mcleaks
#394 [14:30] <Absol> reecieboy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#395 [14:30] <Absol> reecieboy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#396 [14:30] <reecieboy> Yeah I think I downloaded that to try and play when it wasn't working in the first place I'll ununstall it now
#397 [14:33] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#398 [14:33] <reecieboy> I can't find out how to uninstall the MCLeaks or AltDispenser
#399 [14:34] <mattym> reecieboy, Delete the program wherever you downloaded it to.
#400 [14:34] <mattym> reecieboy, Then remove the entries it added to your computers Hosts file.
#401 [14:35] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has joined #minecrafthelp
#402 [14:36] <reecieboy> I can't find it on my computer. I opened my download file and it wasn't there. I have removed the entries in the hosts file
#403 [14:36] <mattym> reecieboy, Then just check the game again.
#404 [14:37] <reecieboy> OMG it worked
#405 [14:37] <reecieboy> Thanks so much you guys did in like 15 mins what the customer support team couldn't in like 3 weeks
#406 [14:37] <reecieboy> You guys are amazing thanks so much <3
#407 [14:39] * explodingbunny [webchat@173-31-220-142.client.mchsi.com] has joined #minecrafthelp
#408 [14:39] <explodingbunny> is there any way to recover a world that only opens in one computer
#409 [14:39] <mattym> explodingbunny, What do you mean?
#410 [14:39] <explodingbunny> its originally a world from around 2012
#411 [14:40] <explodingbunny> it works on my desktop and loads
#412 [14:40] <explodingbunny> but when I put it on a USB and try to bring it to my laptop it won't load it
#413 [14:41] * potato [webchat@75-44-246-124.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#414 [14:41] <mattym> explodingbunny, Did you move the whole world folder over?
#415 [14:41] <explodingbunny> yes
#416 [14:41] <potato> hello
#417 [14:41] * potato is now known as Guest97846
#418 [14:41] <explodingbunny> the entire folder within the saves folder
#419 [14:41] <mattym> explodingbunny, Does it not show up in the menu, or does it show up but get an error when loading?
#420 [14:41] <explodingbunny> doesn't show up in the menu
#421 [14:42] <Guest97846> every time i press play on minecraft it opens the mojang logo like normal but then closes and says "game crash"
#422 [14:42] <mattym> ??> explodingbunny launcher/log
#423 [14:42] <Absol> explodingbunny: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#424 [14:43] <mattym> explodingbunny, Any chance you are using a launch profile with a different game directory setting?
#425 [14:43] <mattym> oops
#426 [14:43] <mattym> ??> Guest97846 launcher/log
#427 [14:43] <Absol> Guest97846: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#428 [14:43] <Guest97846> d
#429 [14:43] <mattym> explodingbunny, Didnt need the log from you, just check the questions i asked.
#430 [14:45] <explodingbunny> im checking but it also doesn't show up in MCEDIT if that might tell you anything
#431 [14:45] <Guest97846> i did it
#432 [14:45] <Guest97846> https://paste.ubuntu.com/p/QF8hHJ7VkV/
#433 [14:45] <explodingbunny> they are both on 1.12.2
#434 [14:45] <mattym> explodingbunny, Normally you wouldnt see it show up if there was a corruption. But if its working on the other PC that doesnt make sense.
#435 [14:46] <mattym> ??> Guest97846 win/reinst
#436 [14:46] <Absol> Guest97846: You may need to reinstall the locally installed files that Minecraft puts into place.
#437 [14:46] <Absol> Guest97846: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#438 [14:46] <mattym> Guest97846, And we do not help with old versions.
#439 [14:47] * OSXtoWin10 [webchat@c-73-242-116-164.hsd1.mn.comcast.net] has joined #minecrafthelp
#440 [14:47] <Guest97846> thanks
#441 [14:48] <explodingbunny> are there more advanced options I can look at somewhere
#442 [14:48] <explodingbunny> because this didn't work the other day when I made all the launch options the same
#443 [14:49] <explodingbunny> i've reinstalled MC on my laptop also
#444 [14:50] <mattym> explodingbunny, Have you tried a different USB drive maybe?
#445 [14:50] <explodingbunny> yes
#446 [14:50] <explodingbunny> wait
#447 [14:51] * thelounge34 [webchat@host109-150-168-137.range109-150.btcentralplus.com] has joined #minecrafthelp
#448 [14:51] <thelounge34> hhi
#449 [14:51] <explodingbunny> what was the game directory again I think I might have looked at the wrong thing
#450 [14:51] <mattym> explodingbunny, Basically there are no settings which would effect that.
#451 [14:51] <thelounge34> i need help
#452 [14:51] <thelounge34> i cant remember my email
#453 [14:51] <mattym> explodingbunny, Normally, if you haven't changed anything the Game Directory is the .minecraft folder.
#454 [14:51] <mattym> ??> thelounge34 account/send-email
#455 [14:51] <Absol> thelounge34: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#456 [14:51] <Absol> thelounge34: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#457 [14:51] <explodingbunny> ohhh
#458 [14:51] <thelounge34> no
#459 [14:51] <mattym> explodingbunny, Which is where you should put the world folder in the saves folder in.
#460 [14:51] <explodingbunny> I deleted that and reinstalled it
#461 [14:52] <explodingbunny> just to see if that would fix it
#462 [14:52] <thelounge34> i dont have the things for it
#463 [14:52] <mattym> explodingbunny, If you changed that in the launcher would be the only time you would have to check somewhere else
#464 [14:52] <thelounge34> transaction id
#465 [14:52] <mattym> thelounge34, That form is the only place you can get help for it.
#466 [14:52] <thelounge34> like i think i know ut
#467 [14:53] <thelounge34> but it wont leme reset my password
#468 [14:53] <explodingbunny> would the JVM arguments cause this?
#469 [14:53] <mattym> explodingbunny, No, errors there would prevent the game from starting at all
#470 [14:54] <thelounge34> why wont my change pass email go thrugh
#471 [14:54] <thelounge34> through
#472 [14:54] <mattym> thelounge34, You need to contact Mojang.
#473 [14:54] <explodingbunny> thanks for your answers, do you know anywhere that might know more than this?
#474 [14:54] <thelounge34> ._.
#475 [14:54] <thelounge34> how
#476 [14:54] <mattym> thelounge34, The form you were linked.
#477 [14:54] <thelounge34> BIURWEOJFD]JO;K,HP]-0EFSK/NVY;UI'
#478 [14:55] <thelounge34> you dont understand
#479 [14:55] <thelounge34> i dont have anything for it
#480 [14:55] <mattym> explodingbunny, You could try the forums. But its very odd that it works on one PC and not the others.
#481 [14:55] <thelounge34> it was an alt i bought from the internet
#482 [14:55] <thelounge34> ive had it for a year now
#483 [14:55] <thelounge34> or somthing
#484 [14:55] <thelounge34> idk
#485 [14:55] <mattym> thelounge34, Then you don't own it. Not your account.
#486 [14:55] <thelounge34> i do
#487 [14:55] <thelounge34> it was a unmigrated account
#488 [14:55] * Perryfan5 [webchat@c-68-36-229-167.hsd1.mi.comcast.net] has joined #minecrafthelp
#489 [14:55] <mattym> thelounge34, You don't. You were scammed.
#490 [14:55] <thelounge34> i do
#491 [14:55] <thelounge34> like i said
#492 [14:56] <thelounge34> ive had it for a year
#493 [14:56] <explodingbunny> thank you
#494 [14:56] <OSXtoWin10> Hey all. I've got a clean install on Windows 10 desktop and Mac OSX High Sierra that I'm unable to find local games hosted by the Win10 machine on the mac. I re-installed the OS on both machines from upgrading to SSD's :) I allowed Java binary located within the MC folder to communicate through Windows defender. The only way the Mac can connect to
#495 [14:56] <OSXtoWin10> the windows hosted game is to use Direct Connect. With this being for my kids, it's preferable to have it be automatically found. Any ideas or tips?
#496 [14:56] <mattym> !terminate thelounge34 IT IS NOT YOUR ACCOUNT!
#497 [14:56] * Absol kicked thelounge34 from #minecrafthelp (Reason: helounge34 :IT IS NOT YOUR ACCOUNT!)
#498 [14:56] * explodingbunny [webchat@173-31-220-142.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#499 [14:57] <mattym> OSXtoWin10, Did you allow the Java through defender or the Windows Firewall?
#500 [14:57] <Perryfan5> Mine keep on saying "unable to locate runtime"
#501 [14:57] <mattym> Perryfan5, Read the message you got when entering the chat.
#502 [14:57] <OSXtoWin10> mattym, it's under the "Windows Defender Firewall"
#503 [14:58] <mattym> OSXtoWin10, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed? <-On the Mac?
#504 [14:59] * Perryfan5 [webchat@c-68-36-229-167.hsd1.mi.comcast.net] has quit. (Client Quit)
#505 [14:59] <OSXtoWin10> If anything, I suppose the default firewall. For sure none of the others.
#506 [14:59] <mattym> OSXtoWin10, Try disabling the default Mac one and see if it picks it up.
#507 [14:59] <mattym> OSXtoWin10, Make sure you restart/reopen the LAN game between any changes.
#508 [14:59] <OSXtoWin10> Just checked and the firewall is off on the mac
#509 [15:00] <mattym> OSXtoWin10, You may need to just stick with the direct connect.
#510 [15:00] <OSXtoWin10> Sounds good. Thanks for the help!
#511 [15:13] * explodingbunny [webchat@173-31-220-142.client.mchsi.com] has joined #minecrafthelp
#512 [15:14] <explodingbunny> I was here like 20 mins ago and I would like to report how I fixed my problem with saves reading on another computer
#513 [15:15] <mattym> explodingbunny, How so
#514 [15:15] <explodingbunny> copying .minecraft from computer to computer worked
#515 [15:15] <explodingbunny> no reinstallation just copy .minecraft
#516 [15:15] <mattym> explodingbunny, Odd, just copying the world should have worked.
#517 [15:16] <explodingbunny> there is probably something majorly wrong with my .minecraft
#518 [15:16] <explodingbunny> but theres your fix for the future have a nice day
#519 [15:16] * explodingbunny [webchat@173-31-220-142.client.mchsi.com] has quit. (Client Quit)
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#521 [15:26] * Kuriimo [webchat@aftr-37-201-192-73.unity-media.net] has joined #minecrafthelp
#522 [15:26] <Kuriimo> hey guys
#523 [15:26] <Kuriimo> i need help
#524 [15:26] <Kuriimo> i cant log in in to my account
#525 [15:27] <Kuriimo> and i dont know why
#526 [15:28] * MoraGamer [webchat@186.112.232.164] has joined #minecrafthelp
#527 [15:29] * Kuriimo [webchat@aftr-37-201-192-73.unity-media.net] has quit. (Client Quit)
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#531 [16:21] * Mgreen442islife [webchat@c-76-102-2-231.hsd1.ca.comcast.net] has joined #minecrafthelp
#532 [16:22] <Mgreen442islife> https://paste.ubuntu.com/p/dHcCTRrN9V/
#533 [16:25] <Mgreen442islife> Can I have help with that?
#534 [16:28] <Mgreen442islife> Hello
#535 [16:28] <Mgreen442islife> Hello?
#536 [16:29] <Mgreen442islife> Espercorn
#537 [16:51] * bildramer [~bildramer@p2003004D8D2A8E00AC9BCCA14258DFA9.dip0.t-ipconnect.de] has quit. (Ping timeout: 194 seconds)
#538 [16:52] * DukiLentes [webchat@dsl-189-229-189-179-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#539 [16:52] * bildramer [~bildramer@p2003004D8D2A8E00AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#540 [17:23] * HeyyImMorgan [webchat@cpe-174-106-175-21.ec.res.rr.com] has joined #minecrafthelp
#541 [17:24] <HeyyImMorgan> The issue is the java runtime thing
#542 [17:25] <HeyyImMorgan> I did what you said to, turn it off on the launcher profile. Still isn't working
#543 [17:26] <DukiLentes> When I enter my Minecraft profile, my personal information appears and I go to skin and it tells me that I do not own minecraft and that I have not bought it when I have time playing with the premium account with this email.
#544 [17:27] * Teeteet [webchat@104-190-254-7.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#545 [17:27] <Teeteet> i keep getting the pixel format not accelerated crash and i dont know what to do
#546 [17:27] * Jam [webchat@pool-72-84-232-229.rcmdva.fios.verizon.net] has joined #minecrafthelp
#547 [17:28] * Jam [webchat@pool-72-84-232-229.rcmdva.fios.verizon.net] has quit. (Client Quit)
#548 [17:28] <DukiLentes> But can you solve my problem?
#549 [17:28] * DukiLentes6 [webchat@dsl-189-229-189-179-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#550 [17:29] <HeyyImMorgan> Absol What do I do after that if the java runtime issue is still happening?
#551 [17:29] * et [webchat@104-9-35-240.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#552 [17:30] <et> So, I got an email in 2016 that the email associated with my original minecraft account was changed. I never saw this email till now
#553 [17:30] <et> I did not change my email
#554 [17:30] <et> The link to dispute the change is now a dead link
#555 [17:31] <HeyyImMorgan> So I just tried to start another version of minecraft and it worked. But for some reason 1.12.2 doe not work?
#556 [17:31] <mattym> ??> et account/send-email
#557 [17:31] <Absol> et: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#558 [17:31] <Absol> et: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#559 [17:31] <mattym> HeyyImMorgan, Did you read the info Absol wrote when you entered?
#560 [17:31] <mattym> ??> Teeteet win/dxdiag
#561 [17:31] <Absol> Teeteet: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#562 [17:31] <mattym> DukiLentes, Did you migrate the account?
#563 [17:31] <et> yeah
#564 [17:31] <Teeteet> do i give you the link?
#565 [17:31] <mattym> Teeteet, Yes
#566 [17:32] <Teeteet> https://paste.ubuntu.com/p/b9zYPfPwg2/
#567 [17:32] <DukiLentes6> noo
#568 [17:32] <DukiLentes> do not migrate
#569 [17:32] <mattym> DukiLentes, You need to migrate the account to change skins.
#570 [17:33] <DukiLentes> +mattym but he tells me that I have not bought Minecraft when I had already bought it
#571 [17:34] <mattym> DukiLentes, That is cause you are logging in with an account that does not have the game on it, because it has not been migrated to it.
#572 [17:34] * DukiLentes6 [webchat@dsl-189-229-189-179-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#573 [17:34] * bildramer [~bildramer@p2003004D8D2A8E00AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#574 [17:35] <mattym> Teeteet, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/25176/Intel-HD-Graphics-Production-Driver-for-Windows-10-64-bit-N-Series-?product=92135
#575 [17:35] <Teeteet> i did that already
#576 [17:35] <DukiLentes> I'm going to migrate and see what happens
#577 [17:36] * BF [webchat@d28-23-182-249.dim.wideopenwest.com] has joined #minecrafthelp
#578 [17:36] <BF> Account deleted
#579 [17:36] <mattym> Teeteet, Then your computer is too old to run the game.
#580 [17:37] <Teeteet> how? i played it last week?
#581 [17:37] * BF [webchat@d28-23-182-249.dim.wideopenwest.com] has quit. (Client Quit)
#582 [17:37] <mattym> Teeteet, Then install the driver that was linked, as it is not the one you have.
#583 [17:39] <DukiLentes> mattym My account is already migrated!
#584 [17:41] * Teeteet [webchat@104-190-254-7.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#585 [17:41] <mattym> DukiLentes, the you are logging in with the wrong email.
#586 [17:41] <DukiLentes> but why?
#587 [17:43] <DukiLentes> but why?
#588 [17:43] <DukiLentes> mattym?
#589 [17:44] <mattym> DukiLentes, if it says you don't own it, then you are logging in with a Mojang account you made, but not the one with the game on it.
#590 [17:44] <DukiLentes> answers
#591 [17:45] <DukiLentes> mattym So what does he do?
#592 [17:47] * DukiLentes9 [webchat@dsl-189-229-189-179-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#593 [17:47] * DukiLentes9 [webchat@dsl-189-229-189-179-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#594 [17:47] <DukiLentes> mattym?
#595 [17:48] <DukiLentes> So what does he do?
#596 [17:53] <DukiLentes> mattym if it belongs to me but it tells me that I have not bought minecraft
#597 [17:55] * Ahmed [webchat@host-197.55.181.119.tedata.net] has joined #minecrafthelp
#598 [17:57] <Ahmed> what is the way to fix this problem please (java.lang.NullPointerException:group)???
#599 [17:58] <mattym> ??> Ahmed error/download
#600 [17:58] <Absol> Ahmed: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#601 [17:59] <DukiLentes> mattym answers!!!
#602 [17:59] <mattym> Ahmed, Same info applies to your issue.
#603 [17:59] <DukiLentes> plis
#604 [17:59] <mattym> DukiLentes, I already explained it to you. Find the correct account, you are using the wrong one.
#605 [17:59] <Ahmed> i am arabic so please chat with structure and simple words please
#606 [17:59] <DukiLentes> ok
#607 [18:00] <et> ana bahrif arabi
#608 [18:01] <et> استطيع المساعدة
#609 [18:01] <Ahmed> لو تعرف الحل ساعدني لو سمحت
#610 [18:02] <et> سأحاول
#611 [18:02] <Ahmed> hello mattym & abso !!!
#612 [18:04] <Ahmed> and all servers write down (can't connect to server)
#613 [18:04] <et> anta windows 10?
#614 [18:05] <Ahmed> la
#615 [18:07] <et> ما هو الإصدار؟
#616 [18:08] <Ahmed> 1.12 ديمو وما ادري حساب اصلي لو شنو ؟ بس بيه اسالة امان
#617 [18:10] * HeyyImMorgan [webchat@cpe-174-106-175-21.ec.res.rr.com] has quit. (Quit: webchat.esper.net)
#618 [18:10] * Webchat_84074 [webchat@160.179.210.254] has joined #minecrafthelp
#619 [18:10] <Webchat_84074> hi
#620 [18:10] <et> ؟windows هل اشتريت
#621 [18:10] <Webchat_84074> yes
#622 [18:11] <Webchat_84074> mincraft are have crash report
#623 [18:11] <Webchat_84074> in may pc
#624 [18:11] <Webchat_84074> wat i doing
#625 [18:12] <Ahmed> et لا نزلته كذا وخلاص ما ادري ههههههههه
#626 [18:12] <Webchat_84074> me to
#627 [18:12] <Webchat_84074> arab
#628 [18:13] <Ahmed> ok
#629 [18:13] <et> faqat bahrif schwoye arabi
#630 [18:13] <et> schwoye
#631 [18:13] <Webchat_84074> i have conte
#632 [18:14] <Webchat_84074> yes
#633 [18:14] <mattym> Ahmed, Follow the instructions Absol sent you.
#634 [18:14] <mattym> ??> Webchat_84074 launcher/log
#635 [18:14] <Absol> Webchat_84074: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#636 [18:14] <Webchat_84074> ok
#637 [18:14] <et> Absol, something something his account isn't genuine
#638 [18:14] <et> windows might be blocking the java dl
#639 [18:14] <Webchat_84074> fule
#640 [18:15] * Webchat_84074 [webchat@160.179.210.254] has quit. (Client Quit)
#641 [18:15] <mattym> et, Thats not the issue.
#642 [18:15] * et [webchat@104-9-35-240.lightspeed.toldoh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#643 [18:16] <Ahmed> mattym the problem (java.lang.NullPointerException:group) occures when i try to inter a server like hypixel ??????
#644 [18:16] <mattym> Ahmed, remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#645 [18:18] <Ahmed> oh man please be patient with me bec. i dont understand .. what softwar should i delete <<>> this is a long long long article to read ?? ugh
#646 [18:18] <mattym> Ahmed, Read it all, if you have any of the stuff listed, remove it
#647 [18:20] <Ahmed> ok thanks ?? is there someone another from helpers that chats at another time ?? bec. i dont understand any this from you mattym and thx so much 3>
#648 [18:21] <mattym> Ahmed, Its gonna be the same info any time.
#649 [18:22] * Krompirusa [webchat@95.168.124.147] has joined #minecrafthelp
#650 [18:23] <Ahmed> ok friend iam disappointment for playing hypixel .. anyway thanks for help mattym Absol
#651 [18:23] * DukiLentes [webchat@dsl-189-229-189-179-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#652 [18:23] <Krompirusa> can i get help here?
#653 [18:24] <Krompirusa> because i have in game problem
#654 [18:24] <mattym> Krompirusa, Explain the problem.
#655 [18:25] <Krompirusa> ok,in singleplayer and multyplayer when i press to walk any direction sometimes it responds after seconds any sometimes not
#656 [18:25] <Ahmed> you didn't reply me ^_;
#657 [18:25] <Krompirusa> and its not lag my internet is fine
#658 [18:26] <mattym> Krompirusa, Are you using Nvidia graphics hardware?
#659 [18:26] <Krompirusa> no i have Intel Laptop
#660 [18:26] <mattym> ??> Krompirusa win/dxdiag
#661 [18:26] <Absol> Krompirusa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#662 [18:29] <Krompirusa> one question,will this harm my laptop
#663 [18:29] <mattym> Krompirusa, No
#664 [18:29] <Krompirusa> ok
#665 [18:30] * Brandon [webchat@24.55.147.110.res-cmts.mnh.ptd.net] has joined #minecrafthelp
#666 [18:30] <Brandon> Hi
#667 [18:31] <Krompirusa> On ubuntu do i need to put my real name or?
#668 [18:31] <Brandon> I have card i bought and it is not going throw
#669 [18:32] <mattym> Krompirusa, You can put anything in the poster box, just as long as there is something there.
#670 [18:32] <mattym> ??> Brandon account/send-email
#671 [18:32] <Absol> Brandon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [18:32] <Absol> Brandon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#673 [18:33] <Krompirusa> Ok,i did
#674 [18:33] <mattym> Krompirusa, We need the link
#675 [18:33] <mattym> Krompirusa, We need the link
#676 [18:33] * Brandon [webchat@24.55.147.110.res-cmts.mnh.ptd.net] has left #minecrafthelp
#677 [18:33] <Krompirusa> https://paste.ubuntu.com/p/7XsF6D4HBf/ This one?
#678 [18:34] <Ahmed> how to fix ?? ( io.netty.channel.annotatedconnectedexpection...etc)
#679 [18:34] <mattym> Krompirusa, Looks like a really underpowered computer, probably just keyboard lag.
#680 [18:35] <Krompirusa> Do i need to update my drivers for keyboard?
#681 [18:35] <mattym> Krompirusa, No
#682 [18:35] <Krompirusa> Then what?
#683 [18:36] <mattym> Krompirusa, Use a computer made for games, or something considerably better than that.
#684 [18:36] <Krompirusa> Ok,thanks alot guys
#685 [18:37] <Ahmed> so and ..how to fix ?? ( io.netty.channel.annotatedconnectedexpection...etc)
#686 [18:37] <mattym> Ahmed, Same info as before.
#687 [18:37] * Krompirusa [webchat@95.168.124.147] has quit. (Quit: webchat.esper.net)
#688 [18:39] <Ahmed> omg i'll delete this game .. i don't want to uninstall every thing in my pc where is the only problem ?? I want to play hypixel once before i die GOD ^-*
#689 [18:40] * tony [webchat@c-24-63-220-212.hsd1.ma.comcast.net] has joined #minecrafthelp
#690 [18:41] <tony> hi is it normal for mojang to lock your account after multiple logins?
#691 [18:41] <mattym> tony, If you made too many mistakes in a short period, yes.
#692 [18:41] <tony> ok
#693 [18:42] <tony> is it normal to not recieve any emails when trying to reset your password when the account is locked?
#694 [18:42] <mattym> tony, No, if you are not receiving emails, its either the wrong email, or something is wrong with the account itself.
#695 [18:43] <tony> ok thanks for the info :D
#696 [18:47] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
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#698 [18:51] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#699 [18:55] * TNT_Wars_Master [webchat@24-196-158-57.dhcp.fdul.wi.charter.com] has joined #minecrafthelp
#700 [18:55] <TNT_Wars_Master> Unable to locate the Java runtime
#701 [18:56] <TNT_Wars_Master> it say that every time that i try to get into minecraft
#702 [18:56] <TNT_Wars_Master> if you could help me that would be great
#703 [19:03] <TNT_Wars_Master>
#704 [19:17] * RasberryPlasticTicleBear [webchat@ip98-164-237-245.oc.oc.cox.net] has joined #minecrafthelp
#705 [19:17] <RasberryPlasticTicleBear> HIIIIIII
#706 [19:17] <RasberryPlasticTicleBear> mattym i need help again
#707 [19:18] <RasberryPlasticTicleBear> hello?
#708 [19:18] <RasberryPlasticTicleBear> is anyone there
#709 [19:18] <RasberryPlasticTicleBear> Can you please help me
#710 [19:18] <RasberryPlasticTicleBear> I need help with my probelms i want to play minecrafyt
#711 [19:18] <RasberryPlasticTicleBear> im on the verge of suice
#712 [19:19] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#713 [19:19] <RasberryPlasticTicleBear> yoooo
#714 [19:19] <RasberryPlasticTicleBear> tnt wars master
#715 [19:19] <RasberryPlasticTicleBear> hows it goin
#716 [19:19] <RasberryPlasticTicleBear> can you help me with my p[orbelsm
#717 [19:19] <TNT_Wars_Master> this is for support not chatting
#718 [19:19] <TNT_Wars_Master> no sorry
#719 [19:20] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#720 [19:20] <RasberryPlasticTicleBear> WHAY NPOT
#721 [19:20] <RasberryPlasticTicleBear> I NEWED HELP
#722 [19:20] <RasberryPlasticTicleBear> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#723 [19:20] <RasberryPlasticTicleBear>
#724 [19:20] <RasberryPlasticTicleBear> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#725 [19:20] <RasberryPlasticTicleBear> sry
#726 [19:20] <RasberryPlasticTicleBear> for spam but what does htis mean
#727 [19:20] <TNT_Wars_Master> i dmed you RasberryPlasticTicleBear
#728 [19:21] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#729 [19:22] <RasberryPlasticTicleBear> mattym help me
#730 [19:22] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#731 [19:23] <RasberryPlasticTicleBear> shuit up
#732 [19:23] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#733 [19:23] <RasberryPlasticTicleBear> IDC
#734 [19:23] <RasberryPlasticTicleBear> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#735 [19:26] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#736 [19:28] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#737 [19:28] <TNT_Wars_Master> could someone please he;[
#738 [19:28] <TNT_Wars_Master> clarjon1
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#740 [19:31] <RasberryPlasticTicleBear> HI
#741 [19:31] <RasberryPlasticTicleBear> mattym helkp me
#742 [19:31] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
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#745 [19:33] <RasberryPlasticTicleBear> mattym
#746 [19:33] <RasberryPlasticTicleBear> hows it going
#747 [19:33] <RasberryPlasticTicleBear> TNT
#748 [19:34] <RasberryPlasticTicleBear> TNT_WARS_MASTer
#749 [19:34] <RasberryPlasticTicleBear> lol nice try
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#751 [19:39] <TNT_Wars_Master> Unable to locate the Java runtime and it say that every time that i try to get into minecraft
#752 [19:39] <RasberryPlasticTicleBear> yoo mattym this kid tnt wars master tryna hack my vpn
#753 [19:39] <RasberryPlasticTicleBear> lol
#754 [19:40] <RasberryPlasticTicleBear> i have proof in dms
#755 [19:44] <TNT_Wars_Master> no im not he has no proof
#756 [19:45] <RasberryPlasticTicleBear> lol i can screenshot dms
#757 [19:50] * Espartano_007 [webchat@152-172-25-3.baf.movistar.cl] has joined #minecrafthelp
#758 [19:51] <tyteen4a03> TNT_Wars_Master: go to Launch Settings, click on Latest Release, and turn off Java executable
#759 [19:51] <tyteen4a03> TNT_Wars_Master: save, then turn off Advanced Settings
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#761 [19:52] <tyteen4a03> ??> RasberryPlasticTicleBear win/dxdiag
#762 [19:52] <Absol> RasberryPlasticTicleBear: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#763 [19:53] <TNT_Wars_Master> tyteen4a03
#764 [19:54] <tyteen4a03> ??> TNT_Wars_Master scold/pm
#765 [19:54] <Absol> TNT_Wars_Master: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#766 [19:54] <TNT_Wars_Master> ok tyteen4a03 i did pm you
#767 [19:54] <TNT_Wars_Master> you said to
#768 [19:54] <tyteen4a03> TNT_Wars_Master: I did not
#769 [19:55] <TNT_Wars_Master> oh srry
#770 [19:55] <TNT_Wars_Master> ok so thats not working for me
#771 [19:55] <tyteen4a03> TNT_Wars_Master: did you follow the instructions above?
#772 [19:55] <TNT_Wars_Master> yes
#773 [19:55] <tyteen4a03> TNT_Wars_Master: go back to News - what does it say under the Play button?
#774 [19:56] <TNT_Wars_Master> 1.12.2 and 1.8
#775 [19:57] <TNT_Wars_Master> because i play in 1.8
#776 [19:57] <tyteen4a03> TNT_Wars_Master: you need to edit the 1.8 profile then
#777 [19:57] <TNT_Wars_Master> ok did
#778 [19:57] <Carson> Hi, there...my son was working on one of his Minecraft worlds, and he changed the language by accident. He asked me to help fix it and then it froze and never seemed to recover. Then, in a completely unrelated incident, our power went out and when we got it back up, the world he was working on had completely disappeared. This wasn't a brand-new wo
#779 [19:57] <Carson> rld, he had first created it well over a month ago. Is it unusual for a world to vanish entirely like that?
#780 [19:58] <tyteen4a03> Carson: the power outage means the world is probably corrupted
#781 [19:58] <tyteen4a03> ??> Carson tools/mcedit
#782 [19:58] <Absol> Carson: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#783 [19:58] <Absol> Carson: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
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#785 [19:58] <TNT_Wars_Master> tyteen4a03 ok i did that
#786 [19:59] <Carson> Great, thanks! We'll try that
#787 [19:59] <TNT_Wars_Master> its still doing the samething
#788 [19:59] <tyteen4a03> ??> TNT_Wars_Master win/reinst
#789 [19:59] <Absol> TNT_Wars_Master: You may need to reinstall the locally installed files that Minecraft puts into place.
#790 [19:59] <RasberryPlasticTicleBear> tnt wars master check dms discord
#791 [19:59] <Absol> TNT_Wars_Master: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#792 [20:05] <TNT_Wars_Master> still did not work
#793 [20:06] <TNT_Wars_Master> tyteen4a03
#794 [20:06] <tyteen4a03> TNT_Wars_Master: what does the Play button say now?
#795 [20:06] <TNT_Wars_Master> download 1.8
#796 [20:06] <TNT_Wars_Master> when i try it says the thing
#797 [20:07] <tyteen4a03> TNT_Wars_Master: uninstall Minecraft from the control panel, then reinstall it from minecraft.net/download
#798 [20:17] <TNT_Wars_Master> its still not working
#799 [20:18] <tyteen4a03> TNT_Wars_Master: What does the Play button say?
#800 [20:18] <TNT_Wars_Master> 1.8
#801 [20:18] <tyteen4a03> TNT_Wars_Master: okay, go to Launch Options, click on 1.8, and take a screenshot of the page
#802 [20:18] <tyteen4a03> TNT_Wars_Master: upload the image onto imugur.com and give us the link
#803 [20:20] <TNT_Wars_Master> ERROR :( Unable to locate the Java runtime. Show more details
#804 [20:20] <TNT_Wars_Master> Get further assistance CLOSE
#805 [20:20] <tyteen4a03> TNT_Wars_Master: click on Show more details
#806 [20:20] <tyteen4a03> TNT_Wars_Master: copy everything it shows you, and paste it on ubuntu paste
#807 [20:20] <tyteen4a03> ??> TNT_Wars_Master paste
#808 [20:20] <TNT_Wars_Master> thats what its says i can not find the screen shot
#809 [20:20] <Absol> TNT_Wars_Master: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#810 [20:21] <RasberryPlasticTicleBear> TNT_Wars_Master unblock me on discord pls
#811 [20:24] <TNT_Wars_Master> ok tyteen4a03 1 sec
#812 [20:27] <TNT_Wars_Master> ERROR :(
#813 [20:27] <TNT_Wars_Master>
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#815 [20:28] <TNT_Wars_Master> Unable to locate the Java runtime.
#816 [20:28] <TNT_Wars_Master> Show more details
#817 [20:28] <TNT_Wars_Master> Get further assistance
#818 [20:28] <TNT_Wars_Master> CLOSE
#819 [20:28] <TNT_Wars_Master> tyteen4a03
#820 [20:28] <tyteen4a03> TNT_Wars_Master: you can't click on Show more details?
#821 [20:29] <TNT_Wars_Master> ok i did
#822 [20:29] <TNT_Wars_Master> Error details: Incorrect function
#823 [20:29] <TNT_Wars_Master> Filename on disk: javaw.exe
#824 [20:29] <TNT_Wars_Master> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#825 [20:29] <TNT_Wars_Master> Exists: false
#826 [20:29] <TNT_Wars_Master> thats what it says
#827 [20:29] <tyteen4a03> TNT_Wars_Master: have you completely uninstalled Minecraft from the control panel？
#828 [20:29] <TNT_Wars_Master> ya
#829 [20:30] <TNT_Wars_Master> and reinstalled it
#830 [20:30] <tyteen4a03> TNT_Wars_Master: and this happens when you go to Launch Options?
#831 [20:30] <Carson> Back again...tried MCEdit and found the missing world. Used the repair function, but there's nothing in the inventory and the world doesn't appear in any way like it once was. Any further ideas?
#832 [20:30] <TNT_Wars_Master> no when i try to play
#833 [20:30] <tyteen4a03> TNT_Wars_Master: what about the screenshot I asked you to take?
#834 [20:30] <tyteen4a03> Carson: are you playing on modded?
#835 [20:31] <TNT_Wars_Master> i dont know how to get that
#836 [20:31] <TNT_Wars_Master> i took it
#837 [20:31] <tyteen4a03> TNT_Wars_Master: upload it onto imgur.com
#838 [20:31] <TNT_Wars_Master> i dont know how to get to the file
#839 [20:31] <Carson> I'm not sure, this is my son's game. I'll ask him
#840 [20:31] <tyteen4a03> TNT_Wars_Master: how did you take the screenshot...?
#841 [20:32] <Carson> He says yes
#842 [20:32] <tyteen4a03> Carson: yep, MCEdit will wipe out all modded blocks and items
#843 [20:32] <TNT_Wars_Master> ctrl alt and ps
#844 [20:33] <tyteen4a03> TNT_Wars_Master: should be under Pictures -> Screenshots in File Explorer
#845 [20:33] <Carson> Oh, okay...whoops. I guess there wouldn't have been a way to get it back after the power failure then?
#846 [20:33] <TNT_Wars_Master> i dont have a folder for that screen shots
#847 [20:34] <tyteen4a03> Carson: if you don't have a backup, probably not
#848 [20:35] <tyteen4a03> TNT_Wars_Master: press Print Screen, then head to imgur.com, and press Ctrl+V
#849 [20:36] <Carson> Gotcha. How does one make a back-up for future reference?
#850 [20:37] <TNT_Wars_Master> it wont work
#851 [20:38] <tyteen4a03> ??> TNT_Wars_Master tools/teamviewer/quick-support
#852 [20:38] <Absol> TNT_Wars_Master: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#853 [20:38] <Absol> TNT_Wars_Master: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#854 [20:40] <TNT_Wars_Master> did that work?
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#857 [20:41] <Carson> Sorry, I logged out by accident...
#858 [20:41] <tyteen4a03> ??> Carson launcher/.minecraft
#859 [20:41] <Absol> Carson: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Edit Profile, then Open Game Dir.
#860 [20:41] <tyteen4a03> Carson: in the saves folder you'll find the world
#861 [20:47] <Carson> I have the launcher open but I don't see "edit profile." I see "news" "skins" "settings" "launch options" and "Play"
#862 [20:47] <tyteen4a03> Carson: ah that's the old instructions
#863 [20:48] <tyteen4a03> Carson: Launch Options -> Latest Release
#864 [20:48] <Carson> Okay, yes...got that
#865 [20:49] <tyteen4a03> Carson: on the Game Directory row, there should be an arrow, click ont hat
#866 [20:49] <Carson> Yep...done
#867 [20:50] <Carson> A folder opened
#868 [20:50] <tyteen4a03> Carson: find the saves folder
#869 [20:51] <Carson> Got it
#870 [20:56] <Carson> Should I create a back-up copy of this folder somewhere, or do I need to do something more complex?
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#873 [21:00] <tyteen4a03> Carson: yeah, just copy it to somewhere safe
#874 [21:01] <TNT_Wars_Master> tyteen4a03 so its fixed?
#875 [21:01] <Carson> Awesome...done. Thanks for all your help!
#876 [21:01] <tyteen4a03> TNT_Wars_Master: yep
#877 [21:01] <TNT_Wars_Master> thanks!
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#884 [21:49] <PH> .
#885 [21:52] <play1962> is it possible to connect to a ubuntu minecraft server from minecraft from android?
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#887 [21:53] <Andrio> There are Java Edition clients for Android, such as MineChat.
#888 [21:53] <Andrio> You can't join from the Pocket Edition though.
#889 [21:53] <Andrio> If it's a Java Edition server.
#890 [21:54] <play1962> so if I get MineChat I can join?
#891 [21:54] <play1962> I'll try that thanks
#892 [21:55] <play1962> oh thats only for chat
#893 [21:56] <Andrio> mm
#894 [21:56] <play1962> can I run a pocket edition server from ubuntu?
#895 [21:57] <mattym> play1962, Only with unofficial software.
#896 [21:57] <Andrio> Oh
#897 [21:58] <Andrio> I said Pocket Edition, but I meant Bedrock Edition
#898 [21:58] <play1962> ok
#899 [21:58] <play1962> thx
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#901 [22:00] <play1962> I thought I read somewhere that cross platform was possible now
#902 [22:00] <mattym> play1962, With friend-to-friend world joining, and Realms, only on bedrock platform.
#903 [22:01] <mattym> play1962, Dedicated server software for those does not exist yet.
#904 [22:01] <play1962> ok thx
#905 [22:01] <mattym> rather, does not exist publicly
#906 [22:02] <play1962> I'm actually trying to play from a chromebook, maybe once linux support is more stable on chromebooks I'll be able to do it
#907 [22:03] <play1962> too late to get a refund on the android app I bought
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#910 [22:13] * Tyler53 [webchat@mta-174-110-91-32.nc.rr.com] has joined #minecrafthelp
#911 [22:13] <Tyler53> When I try to load minecraft it gives me this message "The game crashed whilst initializing game
#912 [22:13] <Tyler53> Error: org.lwjgl.LWJGLException: Pixel format not accelerated" can anyone help?
#913 [22:14] <mattym> Tyler53, Do you have the link to your dxdiag report? If so please post the link in this chat.
#914 [22:14] <Tyler53> whats that?
#915 [22:14] <mattym> ??> Tyler53 win/dxdiag
#916 [22:14] <Absol> Tyler53: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#917 [22:18] <Tyler53> Here is the link https://paste.ubuntu.com/p/4fZQMQwmKT/
#918 [22:18] <mattym> Tyler53, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#919 [22:19] <Tyler53> How do i reinstall windows 7?
#920 [22:20] <mattym> Tyler53, If you don't know, best to have it done by some sort of technical support service.
#921 [22:20] <Tyler53> and you're sure that if i reinstall windows 7 it will work?
#922 [22:20] <mattym> Tyler53, It wont have that error, but on that hardware wont work very well ever.
#923 [22:23] <Tyler53> ffs lmao
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#930 [23:16] <Tai> Hi I'm having trouble with the launcher. Everytime I hit "Play" it says "Unable to locate the Java runtime"
#931 [23:16] <Tai> not really sure how to fix this. I've reinstalled MC as well.
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#934 [23:18] <Namav> Hey, Whenever i open up my minecraft, it says that i appear to be offline and its "unable to fetch server status", when actually, my internet is running completely fine.
#935 [23:18] <Namav> Any way to fix this problem?
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